Lexmark 4044-XXX, E310 User Manual

Optra

TM

• Table of Contents

• Start Diagnostics

• Safety and Notices

• Trademarks

E310/E312

4044-XXX

•Index

Lexmark and Lexmark with diamond
design are trademarks of Lexmark
International, Inc., registered in the
United States and/or other countries.

4044-XXX

Edition: May 2001

The following paragraph does not apply to any country where such provisions are
inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS

PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do
not allow disclaimer of express or implied warranties in certain transactions; therefore, this
statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are
periodically made to the information herein; these changes will be incorporated in later
editions. Improvements or changes in the products or the programs described may be
made at any time.

A form for reader’s comments is provided at the back of this publication. If the form has
been removed, comments may be addressed to Lexmark International, Inc., Department
D22A/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A. Lexmark
may use or distribute any of the information you supply in any way it believes appropriate
without incurring any obligation to you. You can purchase additional copies of publications
related to this product by calling 1-800-553-9727. In other countries, contact your point of
purchase.

Lexmark and Optra are trademarks of Lexmark International, Inc., registered in the United
States and/or other countries.

Other trademarks are the property of their respective owners.

© Copyright Lexmark International, Inc. 2000, 2001.
All rights reserved.

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This software and documentation are provided with RESTRICTED RIGHTS. Use,
duplication or disclosure by the Government is subject to restrictions as set forth in
subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at
DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc.,
Lexington, KY 40550.

4044-XXX

Table of Contents

Notices and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .v

Laser Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Service Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

User Error Message Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Power-On Self Test (POST ). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Symptom Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Service Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Cooling Fan Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Cover Open Switch Service Check . . . . . . . . . . . . . . . . . . . . . . 2-13

Dead Machine Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Fuser Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Main Motor Service Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21

Operator Panel Service Check. . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

Operator Panel Button Service Check . . . . . . . . . . . . . . . . . . . . 2-24

Paper Feed Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24

Print Quality Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28

Parallel Port Service Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35

Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Memory Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Diagnostic Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Print Quality Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

User Mode Print Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Configuration Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Hex Trace. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Restoring Factory Defau lts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Engine Clean Cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Toggle Demo/Normal Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Printer Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Paper Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Repair Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Handling ESD-Sensitive Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

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4044-XXX

Removal Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Screw Identification Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Covers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Frame Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7

Fuser Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8

HVPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10

Interconnect Board (model E310) . . . . . . . . . . . . . . . . . . . . . . . .4-12

Engine/LVPS Board (model E310) . . . . . . . . . . . . . . . . . . . . . . .4-13

Engine/LVPS Board (model E312) . . . . . . . . . . . . . . . . . . . . . . .4-15

Main Drive Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17

Pick Roll Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-18

Printhead Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-20

Transfer Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-21

Connector Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Controller Board (model E310/E312) . . . . . . . . . . . . . . . . . . . . . .5-1

Engine/LVPS Board (model E310) . . . . . . . . . . . . . . . . . . . . . . . .5-4

Engine Board (model E312) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9

LVPS (model E312). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-14

High Voltage Power Supply (model E310) . . . . . . . . . . . . . . . . .5-16

High Voltage Power Supply (model E312) . . . . . . . . . . . . . . . . .5-18

Interconnect Board (model E310) . . . . . . . . . . . . . . . . . . . . . . . .5-21

Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Assembly 1: Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2

Assembly 2: Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6

Assembly 3: Fuser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-10

Assembly 4: Main Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-14

Assembly 5: Paper Feed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-16

Assembly 6: Electronics (model E310) . . . . . . . . . . . . . . . . . . . .6-20

Assembly 6: Electronics (model E312) . . . . . . . . . . . . . . . . . . . .6-24

Assembly 7: Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-26

Assembly 8: Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-27

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1

iv Service Manual

4044-XXX

Notices and Safety Information

Laser Notice

The printer is certified in the U.S. to conform to the requirements of

DHHS 21 CFR Subchapter J for Class I (1) laser products, and

elsewhere is certified as a Class I laser product conforming to the

requirements of IEC 825.

Class I laser products are not considered to be hazardous. The

printer contains internally a Class IIIb (3b) laser that is nominally a 5

milliwatt gallium arsenide laser operating in the wavelength region of

770-795 nanometers. The laser system and printer are designed so

there is never any human access to laser radiation above a Class I

level during normal operation, user maintenance, or prescribed

service condition.

v

4044-XXX

Laser Advisory Label

vi

4044-XXX

Class 1 Laser Statement Label

vii

4044-XXX

Laser

Der Drucker erfüllt gemäß amtlicher Bestätigung der USA die
Anforderungen der Bestimmung DHHS (Department of Health and
Human Services) 21 CFR Teil J für Laserprodukte der Klasse I (1).
In anderen Ländern gilt der Drucker als Laserprodukt der Klasse I,
der die Anforderungen der IEC (International Electrotechnical
Commission) 825 gemäß amtlicher Bestätigung erfüllt.

Laserprodukte der Klasse I gelten als unschädlich. Im Inneren des
Druckers befindet sich ein Laser der Klasse IIIb (3b), bei dem es
sich um einen Galliumarsenlaser mit 5 Milliwatt handelt, der Wellen
der Länge 770-795 Nanometer ausstrahlt. Das Lasersystem und der
Drucker sind so konzipiert, daß im Normalbe tr ie b, bei der Wartung
durch den Benutzer oder bei ordnungsgemäßer Wartung durch den
Kundendienst Laserbestrahlung, die die Klasse I übersteigen würde,
Menschen keinesfalls erreicht.

Avis relatif à l’utilisation de laser

Pour les Etats-Unis : cette imprimante est certifiée conforme aux
provisions DHHS 21 CFR alinéa J concernant les produits laser de
Classe I (1). Pour les autres pays : cette imprimante répond aux
normes IEC 825 relatives aux produits laser de Classe I.

Les produits laser de Classe I sont considérés comme des produits
non dangereux. Cette imprimante est équipée d’un laser de Classe
IIIb (3b) (arséniure de gallium d’une puissance nominale de 5
milliwatts) émettant sur des longueurs d’onde comprises entre 770
et 795 nanomètres. L’imprimante et son système laser sont conçus
pour impossible, dans des conditions normales d’utilisation,
d’entretien par l’utilisateur ou de révision, l’exposition à des
rayonnements laser supérieurs à des ra yonnements de Classe I .

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4044-XXX

Avvertenze sui prodotti laser

Questa stampante è certificata negli Stati Uniti per essere conforme

ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di

classe 1 ed è certificata negli altri Paesi come prodotto laser di

classe 1 conforme ai requisiti della norma CEI 825.

I prodotti laser di classe non sono considerati pericolosi. La

stampante contiene al suo interno un laser di classe IIIb (3b)

all’arseniuro di gallio della potenza di 5mW che opera sulla

lunghezza d’onda compresa tra 770 e 795 nanometri. Il sistema

laser e la stampante sono stati progettati in modo tale che le

persone a contatto con la stampante, durante il normale

funzionamento, le operazioni di servizio o quelle di assistenza

tecnica, non ricevano radiazioni laser superiori al livello della classe

1..

Avisos sobre el láser

Se certifica que, en los EE.UU., esta impresora cumple los

requisitos para los productos láser de Clase I (1) establecidos en el

subcapítulo J de la norma CFR 21 del DHHS (Departamento de

Sanidad y Servicios) y, en los demás países, reúne todas las

condiciones expuestas en la norma IEC 825 para productos láser de

Clase I (1).

Los productos láser de Clase I no se consideran peligrosos. La

impresora contiene en su interior un láser de Clase IIIb (3b) de

arseniuro de galio de funcionamiento nominal a 5 milivatios en una

longitud de onda de 770 a 795 nanómetros. El sistema láser y la

impresora están diseñados de forma que ninguna persona pueda

verse afectada por ningún tipo de radiac ión láser superior al nivel de

la Clase I durante su uso normal, el mantenimiento realizado por el

usuario o cualquier otra situación de servicio técnico.

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4044-XXX

Declaração sobre Laser

A impressora está certificada nos E.U.A. em conformidade com os
requisitos da regulamentação DHHS 21 CFR Subcapítulo J para a
Classe I (1) de produtos laser. Em outros locais, está certificada
como um produto laser da Classe I, em conformidade com os
requisitos da norma IEC 825.

Os produtos laser da Classe I não são considerados perigosos.
Internamente, a impressora contém um produto laser da Classe IIIb
(3b), designado laser de arseneto de potássio, de 5 milliwatts
,operando numa faixa de comprimento de onda entre 770 e 795
nanómetros. O sistema e a impressora laser foram concebidos de
forma a nunca existir qualquer possiblidade de acesso humano a
radiação laser superior a um nível de Classe I durante a operação
normal, a manutenção feita pelo utilizador ou condições de
assistência prescritas.

Laserinformatie

De printer voldoet aan de eisen die gesteld worden aan een
laserprodukt van klasse I. Voor de Verenigde Staten zijn deze eisen
vastgelegd in DHHS 21 CFR Subchapter J, voor andere landen in
IEC 825.

Laserprodukten van klasse I worden niet als ongevaarlijk
aangemerkt. De printer is voorzien van een laser van klasse IIIb
(3b), dat wil zeggen een gallium arsenide-laser van 5 milliwatt met
een golflengte van 770-795 nanometer. Het lasergedeelte en de
printer zijn zo ontworpen dat bij normaal gebruik, bij onderhoud of
reparatie conform de voorschriften, nooit blootstelling mogelijk is
aan laserstraling boven een niveau zoals voorgeschreven is voor
klasse 1.

x

4044-XXX

Lasermeddelelse

Printeren er godkendt som et Klasse I-laserprodukt, i

overenstemmelse med kravene i IEC 825.

Klasse I-laserprodukter betragtes ikke som farlige. Printeren

indeholder internt en Klasse IIIB (3b)-laser, der nominelt er en 5

milliwatt galliumarsenid laser, som arbejder på bølgelængdeområdet

770-795 nanometer. Lasersystemet og printeren er udformet

således, at mennesker aldrig udsættes for en laserstråling over

Klasse I-niveau ved normal drift, brugervedligeholdelse eller

obligatoriske servi c ebet ing el se r.

Huomautus laserlaitteesta

Tämä kirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS

21 CFR Subchapter J -määrityksen mukainen ja muualla luokan I

laserlaitteiden IEC 825 -määrityksen mukainen.

Luokan I laserlaitteiden ei katsota olevan vaarallisia käyttäjälle.

Kirjoittimessa on sisäinen luokan IIIb (3b) 5 milliwatin

galliumarsenidilaser, joka toimii aaltoalueella 770 - 795 nanometriä.

Laserjärjestelmä ja kirjoitin on suunniteltu siten, että käyttäjä ei

altistu luokan I määrityksiä voimakkaammalle säteilylle kirjoittimen

normaalin toiminnan, käyttäjän tekemien huoltotoimien tai muiden

huoltotoimien yhteydessä.

VARO! Avattaessa ja suojalukitus ohitettaessa olet alttiina

näkymättömälle lasersäteilylle. Älä katso säteeseen.

VARNING! Osynlig laserstrålning när denna del är öppnad och

spärren är urkopplad. Betrakta ej strålen.

xi

4044-XXX

Laser-notis

Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21
CFR, underparagraf J för laserprodukter av Klass I (1). I andra
länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt
kraven i IEC 825.

Laserprodukter i Klass I anses ej hälsovådliga. Skrivaren har en
inbyggd laser av Klass IIIb (3b) som består av en laserenhet av
gallium-arsenid på 5 milliwatt som arbetar i våglängdsområdet 770­795 nanometer. Lasersystemet och skrivaren är utformade så att det
aldrig finns risk för att någon person utsätts för laserstrålning över
Klass I-nivå vid normal användning, underhåll som utförs av
användaren eller annan föreskriven serviceåtgärd.

Laser-melding

Skriveren er godkjent i USA etter kravene i DHHS 21 CFR,
underkapittel J, for klasse I (1) laserprodukter, og er i andre land
godkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC

825.
Klasse I-laserprodukter er ikke å betrakte som farlige. Skriveren

inneholder internt en klasse IIIb (3b)-laser, som består av en
gallium-arsenlaserenhet som avgir stråling i bølgelengdeområdet
770-795 nanometer. Lasersystemet og skriveren er utformet slik at
personer aldri utsettes for laserstråling ut ov er klasse I-nivå under
vanlig bruk, vedlikehold som utføres av brukeren, eller foreskrevne
serviceoperasjoner.

xii

4044-XXX

Avís sobre el Làser

Segons ha estat certificat als Estats Units, aquesta impressora

compleix els requisits de DHHS 21 CFR, apartat J, pels productes

làser de classe I (1), i segons ha estat certificat en altres llocs, és un

producte làser de classe I que compleix els requisits d’IEC 825.

Els productes làser de classe I no es consideren perillosos. Aquesta

impressora conté un làser de classe IIIb (3b) d’arseniür de gal.li,

nominalment de 5 mil.liwats, i funciona a la regió de longitud d’ona

de 770-795 nanòmet re s. El siste ma làser i la impressora han sigut

concebuts de manera que mai hi hagi exposició a la radiació làser

per sobre d’un nivell de classe I durant una operació normal, durant

les tasques de manteniment d’usuari ni durant els serveis que

satisfacin les condicions prescrites.

xiii

4044-XXX

Japanese Laser Notice

Chinese Laser Notice

xiv

4044-XXX

Kore an Laser Notice

Safety Inf ormation

• This product is designed, tested and approved to meet strict

global safety standards with the use of specific Lexmark
components. The safety features of some parts may not
always be obvious. Lexmark is not responsible for the use of
other replacement parts.

• The maintenance information for this product has been

prepared for use by a professional service person and is not
intended to be used by others.

• There may be an increased risk of electric shock and

personal injury during disassembly and servicing of this
product. Professional service personnel should understand
this and take necessary precautions.

xv

4044-XXX

Consignes de Sécurité

• Ce produit a été conçu, testé et approuvé pour respecter les

normes strictes de sécurité globale lors de l'utilisation de
composants Lexmark spécifiques. Les caractéristiques de
sécurité de certains éléments ne sont pas toujours évidentes.
Lexmark ne peut être tenu responsable de l'utilisation
d'autres pièces de rechange.

• Les consignes d'entretien et de réparation de ce produit

s'adressent uniquement à un personnel de maintenance
qualifié.

• Le démontage et l'entretien de ce produit pouvant présenter

certai ns risques électriques, le personnel d'entretien qualifié
devra prendre toutes les précautions nécessaires.

Norme di sicurezza

• Il prodotto è stato progettato, testato e approvato in

conformità a severi standard di sicurezza e per l’utilizzo con
componenti Lexmark specifici. Le caratteristiche di sicurezza
di alcune parti non sempre sono di immediata comprensione.
Lexmark non è responsabile per l’utilizzo di parti di ricambio
di altri produttori.

xvi

• Le informazioni riguardanti la manutenzione di questo

prodotto sono indirizzate soltanto al personale di assistenza
autorizzato.

• Durante lo smontaggio e la manutenzione di questo prodotto,

il rischio di subire scosse elettriche e danni alla persona è più
elevato. Il personale di assistenza autorizzato, deve, quindi,
adottare le precauzioni necessarie.

4044-XXX

Sicherheitshinweise

• Dieses Produkt und die zugehörigen Komponenten wurden

entworfen und getestet, um beim Einsatz die weltweit
gültigen Sicherheitsanforderungen zu erfüll en. Die
sicherheitsrelevanten Funktionen der Bauteile und Optionen
sind nicht immer offensichtlich. Sofern Teile eingesetzt
werden, die nicht von Lexmark sind, wird von Lexmark
keinerlei Verantwortung oder Haftung für dieses Produkt
übernommen.

• Die Wartungsinformationen für dieses Produkt sind

ausschließlich für die Verwendung durch einen
Wartungsfachmann bestimmt.

• Während des Auseinandernehmens und der Wartung des

Geräts besteht ein zusätzliches Risiko eines elektrischen
Schlags und körperlicher Verletzung. Das zuständige
Fachpersonal sollte entsprechende Vorsichtsmaßnahmen
treffen.

Pautas de Seguridad

• Este producto se ha diseñado, verificado y aprobado para

cumplir los más estrictos estándares de seguridad global
usando los componentes específicos de Lexmark. Puede
que las características de seguridad de algunas piezas no
sean siempre evidentes. Lexmark no se hace responsable
del uso de otras piezas de recambio.

• La información sobre el mantenimiento de este producto

está dirigida exclusivamente al personal cualificado de
mantenimiento.

• Existe mayor riesgo de descarga eléctrica y de daños

personales durante el desmontaje y la reparación de la
máquina. El personal cualificado debe ser consciente de este
peligro y tomar las precauciones necesarias.

xvii

4044-XXX

Informações de Segurança

• Este produto foi concebido, testado e aprovado para

satisfazer os padrões globais de segurança na utilização de
componentes específicos da Lexmark. As funções de
segurança de alguns dos componentes podem não ser
sempre óbvias. A Lexmark não é responsável pela u til iz ação
de outros componentes de substituição.

• As informações de segurança relativas a este produto

destinam-se a profissionais destes serviços e não dev em ser
utilizadas por outras pessoas.

• Risco de choques eléctricos e ferimentos graves durante a

desmontagem e manutenção deste produto. Os profissionais
destes serviços devem estar avisados deste facto e tomar os
cuidados necessários.

Informació de Seguretat

• Aquest producte està dissenyat, comprovat i aprovat per tal

d'acomplir les estrictes normes de seguretat globals amb la
utililització de components específics de Lexmark. Les
característiques de seguretat d'algunes peces pot ser que no
sempre siguin òbvies. Lexmark no es responsabilitza de l'us
d'altres peces de recanvi.

xviii

• La informació pel manteniment d’aquest producte està

orientada exclusivament a professionals i no està destinada
a ningú que no ho sigui.

• El risc de xoc elèctric i de danys personals pot augmentar

durant el procés de desmuntatge i de servei d’aquest
producte. El personal professional ha d’estar-ne assabentat i
prendre les mesures convenients.

4044-XXX

Chinese Safety Information

Korean Safety Information

xix

4044-XXX

xx

4044-XXX

1. General Information

This printer is a letter-quality laser page printer designed to attach to

an IBM Personal Computer or other computers compatible with the

IBM Personal Computer (with 386 processor or higher) and

Macintosh Computers via the USB connection.

Product
Name

MT/Model 4044-001 4044-201 4044-2L1 4044-2L2
Speed 8 pages

Base
Memory

Emulations PSLII,

Connectivity Parallel/

Resolution True 600dpi/Image Quality 1200dpi
Starter

Toner
Cartridge

Optra
E310

per minute
2MB 4MB 4MB 2MB

PCL6,
PPDS

USB

6k pages 6k pages 1.5k pages 1.5k pages

Optra
E312

10 pages
per minute

PSLII,
PCL6,
PPDS

Parallel/
USB

Optra
E312L

10 pages
per minute

PSLII,
PCL6,
PPDS

Parallel/
USB

Optra
E312L

10 pages
per minute

PSLII,
PCL6,
PPDS

Parallel/
USB

Options

The following options are available. Some options are not available

in every country. Contact y our point of purchase for options available

in your country.

Memory options of 8MB, 16MB, 32MB and 64MB
Flash memory options of 1MB, 2MB and 4MB

General Information 1-1

4044-XXX

Acronyms

CSU Customer Setup
DRAM Dynamic Random Access Memory
EP Electrophotographic Process
EPROM Erasable, Programmable Read-Only

Memory
ESD Electrostatic Discharge
FRU Field Replaceable Unit
HVPS High Voltage Power Supply
LASER Light Amplification by Stimulated Emission

of Radiation
LCD Liquid Crystal Display
LED Light-Emitting Diode
LV PS Low Voltage Power Supply
MROM Masked Read Only Memory
NVRAM Nonvolatile Random Access Memory
OEM Original Equipment Manufacturer
PC Photoconductor
POST Power-On Self Test
ROM Read Only Memory
SIMM Single In-Line Memory Module
SRAM Static Random Access Memory
UPR Used Parts Return
USB Universal Serial Bus
V ac Volts alternating current
V dc Volts direct current

1-2 Service Manual

4044-XXX

2. Diagnostic Information

Start

CAUTION: NEVER manually actuate or disable the top cover
interlock switch and the printhead shutter actuator at the same
time. To perform some of the service checks and tests, such as

troubleshooting paper feed problems, you need to actuate the top
cover interlock switch with the covers opened or removed and power
applied to the machine. It is important for personal safety that you
DO NOT, FOR ANY REASON, disable the printhead shutter actuator
when power is on.

Remove power from the printer before you connect or disconnect
any cable or electronic board or assembly for personal safety and to
prevent damage to the printer.

Use the service error code, user error message, symptom table,
service checks, and diagnostic aids in this chapter to determine the
corrective action necessary to repair a malfunctioning printer.

The lights on the operator panel can indicate either a user error
message or service error message. When a service error occurs,
the printer stops printing and all operator panel LEDs blink in a
continuous pattern, indicating a service error, until the printer is
powered off. If all operator panel LEDs are blinking, go to the

Error Codes” on page 2-2

When a user error message occurs, one or two operator panel LEDs
are on solid or blinking. Go to the

page 2-6

If your machine does not have a service error code and does not
complete POST, go to the “POST Symptom Table” on page 2-10. If your
machine completes POST without an error, and you have a
symptom, go to the
your symptom and take the appropriate action.

If a service error code appears while you are working on the
machine, go to the “Service Error Codes” on page 2-2 and take the
indicated action for that error.

.

.

“User Error Message Table” on

“Base Printer Symptom Table” on page 2-10. Locate

Diagnostic Information 2-1

“Service

4044-XXX

Service Error Codes

Primary Service Error Codes

When a service error occurs the printer stops printing and all
operator panel LEDs blink in a continuous pattern, indicating a
service error, until the printer is powered off.

Press and release the operator panel button to display the service
error code. Locate the blinking LEDs in the following table and
the indicated action

Blinking Operator Panel LED Action

Software Service Error Code Run the Printer Diagnostic Test to

.

diagnose between the R O M SIMM
and the controller board. If no other
error code displays after the test
completes, replace the controller
board.

take

Fuser Failure Error Press and release the operator

Laser Diode Failure Inspect the printhead cable and

panel button to view the secondary
service error code. Go to

“Secondary Service Error Codes” on
page 2-5.

replace as necessary. Replace the
printhead assembly. If this does not
correct t he problem, replace the
engine/LVPS board.

2-2 Service Manual

4044-XXX

Blinking Operator Panel LED Action

Mirror Motor Failure Inspect the printhead cable and

Optional Memory Error Replace the op tional m emory SIMM.

ROM Checksum Error Replace the ROM SIMM. If this does

Base Memory Error Replace the controller board

replace as necessary. Replace the
printhead assembly. If this does not
correct the problem, replace the
engine/LVPS board.

If this does not correct the problem,
replace the controller board.

not correct the problem, replace the
controller board.

NVRAM Failure Error Replace the controller board

Diagnostic Information 2-3

4044-XXX

Blinking Operator Panel LED Action

ASIC Register Failure Error Replace the controller board

ASIC SRAM Failure Error Replace the controller board

Flash Memory Failure Error Replace the ROM SIMM w/Flash. If

Font Checksum Fai lure Error Replace the ROM SIMM. If this does

Engine/LVPS Board
Communications Failure Error

this does not correct the problem,
replace the controller board.

not correct the problem, replace the
controller board.

Replace the engine/LVPS board

2-4 Service Manual

4044-XXX

Secondary Service Error Codes

For some service error codes, a second service error code is used
to further describe the error. When a service error occurs, pressing
the operator panel button after viewing the primary service error
code displays the secondary service error code. The following table
contains the secondary service error codes.

Blinking Operator Panel LED Action

Fuser Failure - Over Temperature Go to the “Hot Fuser Service Check”

Fuser Failure - Under
Temperature

Fuser Failure - Thermistor Open Go to the “Fuser Service Check” on

on page 2-21.

Go to the “Cold Fuser Service

Check” on page 2-17.

page 2-17.

Diagnostic Information 2-5

4044-XXX

User Error Messag e Table

Primary User Error Message Table

When a user error message occurs the printer stops printing and
one or two operator panel LEDs are on solid or blinking until the
printer is powered off. Locate the printer’s LED Status in the
following table and take the indicated action.

User Error Message LED Status Action

Paper Jam Paper Jam on solid Open cover and clear

Load Manual Paper/
Envelope

Load Paper/Load
Envelope

Load Paper b links and
Press Button on solid

Load Paper on solid
and Press Button on
solid

any paper jams . Close
the top cover. If the
error message is still
present, go to
the“Paper Feed

Service Check” on
page 2-24.

Load media into the
manual slot and push
the operator panel
button to resume
printing one sheet or
do an operator panel
reset by pressing and
holding the operator
panel button for more
than three seconds.

Load media in the
appropriate paper tra y
and push the operat or
panel button to
resume printing or do
an operato r panel
reset by pressing and
holding the operator
panel button for more
than three seconds.

Top Cover Open Error on solid Close the top cover. If

the error LED remains
on solid and POST
does not continue, go
to the “Cover Open

Switch Service
Check” on page2-13.

2-6 Service Manual

4044-XXX

User Error Message LED Status Action

Memory Full/Complex
Page/Resolution
Reduction Warning/
Font Error/ Resource
Save Off Deficient
Memory

Flash Memory Full Error blinks and Press

Error on solid and
Press Button on solid

Button on solid

The printer memory is
full or the page is too
complex to print. The
printer is forced to
reduce the resolution
of a formatted page to
300 dpi before
printing, or the printer
is unable to maintain
the required data
transfer rate. Go to the

“Secondary User
Error Message Table”
on page 2-8.

This condition only
occurs when the
Flash memory is full.

Diagnostic Information 2-7

4044-XXX

Secondary User Error Message Table

Press and release the operator panel button two times to display the
user secondary error LED status. Each press and release action
must be performed within a half second. Locate the printer’s LED
status in the following table and take the indicated action.

User Error Message LED Status Action

Complex Page Ready, Error, and

Press Button on solid

Memory Full Ready, Data, Error,

and Press Button on
solid

Resolution Reducti on Ready, Data blinking

and the Error, Press
Button on solid

Switch the printing
mode to a different
printing mode using
the Lexmark driver f or
Windows, or push the
operator panel button
to resume printing, or
do an operator panel
reset by pressing and
holding the operator
panel button for more
than three seconds.

Change the printing
mode to Quick P rint
Plus or reduce the
complexity of the job
or the resolution, or
push the operator
panel button to
resume printing, or do
an operato r panel
reset by pressing and
holding the operator
panel button for more
than three seconds.

Switch from the GL/2
or raster mode to
Quick Print Plus m ode
using the Lexmark
driver for Wind o ws, or
press the operator
panel button to
resume printing, or do
an operato r panel
reset by pressing and
holding the operator
button for more than
three seconds.

2-8 Service Manual