Lexmark 2500 User Manual
2500 Series All-In-One
User's Guide
December 2006 www.lexmark.com
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
All other trademarks are the property of their respective owners.
© 2007 Lexmark International, Inc.
All rights reserved.
740 West New Circle Road
Lexington, Kentucky 40550
Important safety information
Use only the power supply and power supply cord provided with this product or the manufacturer's authorized replacement power supply and power supply
cord.
Connect the power supply cord to an electrical outlet that is near the product and easily accessible.
Refer service or repairs, other than those described in the user documentation, to a professional service person.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of
some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.
CAUTION: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the
power supply cord or telephone, during a lightning storm.
CAUTION: When closing the scanner unit, make sure to keep your hands out from underneath the scanner unit.
SAVE THESE INSTRUCTIONS.
Operating system notice
All features and functions are operating system-dependent. For complete descriptions:
• Windows users—See the User's Guide.
• Macintosh users—If your product supports Macintosh, see the Mac Help installed with the printer software.
Contents
Finding information about the printer..........................................................................7
Setting up the printer...................................................................................................11
Checking the box contents................................................................................................................11
Learning about the printer..........................................................................................12
Understanding the parts of the printer...............................................................................................12
Using the control panel buttons.........................................................................................................14
Learning about the software.......................................................................................15
Using the printer software..................................................................................................................15
Using the Lexmark Imaging Studio....................................................................................................15
Using the Solution Center..................................................................................................................16
Using Print Properties........................................................................................................................18
Opening Print Properties ............................................................................................................................ 18
Using the Save Settings menu ................................................................................................................... 18
Using the I Want To menu.......................................................................................................................... 18
Using the Options menu ............................................................................................................................. 18
Using the Print Properties tabs................................................................................................................... 19
Using the Toolbar..............................................................................................................................19
Resetting printer software settings to defaults..................................................................................20
Loading paper and original documents.....................................................................21
Loading paper....................................................................................................................................21
Loading various paper types.............................................................................................................21
Loading original documents on the scanner glass............................................................................24
Printing.........................................................................................................................26
Changing the paper type...................................................................................................................26
Printing a document...........................................................................................................................26
Printing a Web page..........................................................................................................................26
Printing high-quality graphics............................................................................................................27
Printing photos or images from a Web page.....................................................................................27
Printing collated copies......................................................................................................................28
Printing the last page first (reverse page order)................................................................................28
Printing on both sides of the paper (duplexing).................................................................................29
Printing transparencies......................................................................................................................29
Printing envelopes.............................................................................................................................29
Printing iron-on transfers...................................................................................................................30
3
Printing cards.....................................................................................................................................30
Printing multiple pages on one sheet................................................................................................30
Working with photos...................................................................................................32
Retrieving and managing photos.......................................................................................................32
Transferring all photos from a media device using the computer............................................................... 32
Transferring selected photos from a media device using the computer .....................................................32
Printing photos using the computer...................................................................................................32
Printing photos from the Photo Library ....................................................................................................... 32
Printing all photos from a media device using the computer ......................................................................33
Printing selected photos from a media device using the computer ............................................................ 33
Printing Photo Packages ............................................................................................................................ 34
Creating photo projects.....................................................................................................................34
Creating Photo Greeting Cards .................................................................................................................. 34
Creating and viewing a slideshow .............................................................................................................. 35
Printing an image as a multiple-page poster .............................................................................................. 35
Copying.........................................................................................................................36
Copying using the control panel........................................................................................................36
Making a copy ............................................................................................................................................36
Copying 4 x 6 photos.................................................................................................................................. 36
Copying using the computer..............................................................................................................37
Copying a document using the computer ................................................................................................... 37
Copying a photo using the computer.......................................................................................................... 38
Scanning.......................................................................................................................39
Scanning using the control panel......................................................................................................39
Scanning using the computer............................................................................................................39
Scanning a document using the computer ................................................................................................. 39
Scanning a photo to the Photo Library ....................................................................................................... 40
Scanning multiple photos at one time using the computer.........................................................................40
Scanning multiple photos using the computer............................................................................................ 40
Scanning documents or images for e-mailing ............................................................................................42
Saving a scanned image on the computer ................................................................................................. 42
Removing image patterns from photos, magazines, or newspapers.......................................................... 43
Customizing scan settings using the computer .......................................................................................... 43
Changing the order of programs in the Scan Application list...................................................................... 44
Faxing...........................................................................................................................45
Sending a fax using the software......................................................................................................45
Receiving a fax using the software....................................................................................................46
Using the computer Phone Book.......................................................................................................46
Printing fax activity reports................................................................................................................46
Blocking junk faxes............................................................................................................................47
4
Customizing fax settings....................................................................................................................47
Customizing settings using the Fax Solution Software............................................................................... 47
Setting the number of rings before receiving a fax automatically............................................................... 48
Maintaining the printer................................................................................................49
Changing print cartridges..................................................................................................................49
Removing a used print cartridge................................................................................................................. 49
Installing print cartridges............................................................................................................................. 49
Achieving better print quality.............................................................................................................51
Improving print quality ................................................................................................................................ 51
Aligning the print cartridges ........................................................................................................................ 51
Cleaning the print cartridge nozzles ........................................................................................................... 52
Wiping the print cartridge nozzles and contacts ......................................................................................... 52
Preserving the print cartridges...........................................................................................................53
Cleaning the scanner glass...............................................................................................................54
Ordering supplies..............................................................................................................................54
Using genuine Lexmark print cartridges............................................................................................55
Refilling a print cartridge....................................................................................................................55
Recycling Lexmark products.............................................................................................................55
Troubleshooting...........................................................................................................56
Setup troubleshooting........................................................................................................................56
Power button is not lit ................................................................................................................................. 56
Software does not install ............................................................................................................................ 56
Page does not print .................................................................................................................................... 57
Print troubleshooting..........................................................................................................................58
Improving print quality ................................................................................................................................ 59
Poor text and graphic quality ...................................................................................................................... 59
Poor quality at the edges of the page......................................................................................................... 60
Print speed is slow...................................................................................................................................... 60
Partial document or photo prints................................................................................................................. 60
Photo smudges........................................................................................................................................... 61
Copy troubleshooting.........................................................................................................................61
Copier does not respond ............................................................................................................................ 61
Scanner unit does not close ....................................................................................................................... 61
Poor copy quality ........................................................................................................................................ 61
Partial document or photo copies ............................................................................................................... 62
Scan troubleshooting.........................................................................................................................62
Scanner does not respond ......................................................................................................................... 62
Scan was not successful ............................................................................................................................ 62
Scanning takes too long or freezes the computer ...................................................................................... 63
Poor scanned image quality .......................................................................................................................63
Partial document or photo scans ................................................................................................................ 63
Fax troubleshooting...........................................................................................................................64
5
Cannot send or receive a fax...................................................................................................................... 64
Can send but not receive faxes.................................................................................................................. 64
Can receive but not send faxes.................................................................................................................. 64
Printer receives a blank fax ........................................................................................................................ 64
Received fax has poor print quality ............................................................................................................ 65
Jams and misfeeds troubleshooting..................................................................................................65
Paper jams ................................................................................................................................................. 65
Paper or specialty media misfeeds............................................................................................................. 66
Printer does not feed paper, envelopes, or specialty media....................................................................... 66
Banner paper jams ..................................................................................................................................... 66
Blinking lights on the control panel....................................................................................................67
Error messages.................................................................................................................................68
Removing and reinstalling the software............................................................................................69
Notices..........................................................................................................................70
Edition notice.....................................................................................................................................70
Power consumption...........................................................................................................................71
Index..............................................................................................................................73
6
Finding information about the printer
Setup sheet
Description Where to find
The Setup sheet gives you instructions for setting up
hardware and software.
You can find this document in the printer box or on the
Lexmark Web site at www.lexmark.com.
Getting Started or Setup Solutions booklet
Description Where to find
The Getting Started booklet gives you instructions for
setting up hardware and software (on Windows
operating systems) and some basic instructions for
using the printer.
Note: If your printer supports Macintosh operating
systems, see the Mac Help:
You can find this document in the printer box or on the
Lexmark Web site at www.lexmark.com.
1 From the Finder desktop, double-click the
Lexmark 2500 Series folder.
2 Double-click the printer Help icon.
The Setup Solutions booklet tells you how to solve
printer setup problems.
Note: These documents do not ship with all printers. If
you did not receive a Getting Started booklet or a Setup
Solutions booklet, see the User's Guide instead.
7
User's Guide
Description Where to find
The User's Guide gives you instructions for using the
printer and other information such as:
• Using the software (on Windows operating systems)
• Loading paper
• Printing
• Working with photos
• Scanning (if supported by your printer)
• Making copies (if supported by your printer)
• Faxing (if supported by your printer)
• Maintaining the printer
• Connecting the printer to a network (if supported by
your printer)
• Troubleshooting problems with printing, copying,
scanning, faxing, paper jams, and misfeeds
Note: If your printer supports Macintosh operating
systems, see the Mac Help:
1 From the Finder desktop, double-click the Lexmark
2500 Series folder.
2 Double-click the printer Help icon.
Help
When you install the printer software, the User's Guide
will be installed.
1 Click Start Programs or All Programs
Lexmark 2500 Series.
2 Click User's Guide.
If the link to the User's Guide is not on your desktop,
follow these instructions:
1 Insert the CD.
The installation screen appears.
Note: If necessary, click Start Run, and then type
D:\setup, where D is the letter of your CD-ROM
drive.
2 Click View User's Guide (including Setup
Troubleshooting).
3 Click Yes.
An icon of the User's Guide appears on your
desktop, and the User's Guide appears on the
screen.
You can also find this document on the Lexmark Web
site at www.lexmark.com.
Description Where to find
The Help gives you instructions for using the software, if
your printer connects to a computer.
While in any Lexmark software program, click Help,
Tips Help, or Help Help Topics.
Lexmark Solution Center
Description Where to find
The Lexmark Solution Center software is included on
your CD. It installs with the other software, if your printer
connects to a computer.
To access the Lexmark Solution Center:
1 Click Start Programs or All Programs
Lexmark 2500 Series.
2 Select Lexmark Solution Center.
8
Customer support
Description Where to find (North America) Where to find (rest of world)
Telephone support
E-mail support
Call us at
• US: 1-800-332-4120
Monday–Friday (8:00 AM–11:00 PM ET)
Saturday (Noon–6:00 PM ET)
• Canada: 1-800-539-6275
English
Monday–Friday (9:00 AM–11:00 PM)
Saturday (Noon–6:00 PM)
French
Monday–Friday (9:00 AM–7:00 PM)
• Mexico: 001-888-377-0063
Monday–Friday (8:00 AM–8:00 PM ET)
Note: Support numbers and times may change
without notice. For the most recent phone
numbers available, see the printed warranty
statement that shipped with your printer.
For e-mail support, visit our Web site:
www.lexmark.com.
1 Click CUSTOMER SUPPORT.
2 Click Technical Support.
3 Select your printer family.
4 Select your printer model.
5 From the Support Tools section, click e-
Mail Support.
6 Complete the form, and then click Submit
Request.
Telephone numbers and support hours vary
by country or region.
Visit our Web site at www.lexmark.com.
Select a country or region, and then select
the Customer Support link.
Note: For additional information about
contacting Lexmark, see the printed
warranty that shipped with your printer.
E-mail support varies by country or region,
and may not be available in some instances.
Visit our Web site at www.lexmark.com.
Select a country or region, and then select
the Customer Support link.
Note: For additional information about
contacting Lexmark, see the printed
warranty that shipped with your printer.
Limited Warranty
Description Where to find (US) Where to find (rest of world)
Limited Warranty Information
Lexmark International, Inc.
furnishes a limited warranty that this
printer will be free of defects in
materials and workmanship for a
period of 12 months after the
original date of purchase.
To view the limitations and conditions of
this limited warranty, see the Statement of
Limited Warranty included with this
printer, or set forth at
www.lexmark.com.
1 Click CUSTOMER SUPPORT.
2 Click Warranty Information.
Warranty information varies by
country or region. See the printed
warranty that shipped with your
printer.
3 From the Statement of Limited
Warranty section, click Inkjet &
All-In-One Printers.
4 Scroll through the Web page to view
the warranty.
9
Record the following information (located on the store receipt and the back of the printer), and have it ready when
you contact us so that we may serve you faster:
• Machine Type number
• Serial number
• Date purchased
• Store where purchased
10
Setting up the printer
Checking the box contents
Name Description
Black print cartridge Cartridges to be installed into the printer.
1
Color print cartridge
2
Note: Cartridge combinations vary depending on the product
purchased.
Cartridge return bags Used to return the licensed cartridges that shipped with the printer.
3
Power cord Attaches to the power supply port located at the back of the printer.
4
Note: Your power cord may look different from the one shown.
Installation software CD
5
• Installation software for the printer
• Help
• User's Guide in electronic format
Setup sheet Instructions on setting up printer hardware and software, and information
6
on setup troubleshooting.
Getting Started or Setup Solutions Printed booklet that serves as a guide (available in certain geographies
7
only).
Note: The complete version of the User's Guide can be found on the
installation software CD that shipped with the printer.
Note: A USB cable may or may not be included.
11
Learning about the printer
Understanding the parts of the printer
4
3
Use the To
Paper support Load paper.
1
Control panel Operate the printer.
2
For more information, see “Using the control panel buttons” on page 14.
Paper exit tray Hold paper as it exits.
3
5
6
1
7
2
Top cover Access the scanner glass.
4
Paper feed guard Prevent small objects from falling inside.
5
Paper guide Keep paper straight when feeding.
6
Scanner glass Copy, scan, fax, or remove an item.
7
12
1
2
3
Use the To
Scanner unit Access the print cartridges.
1
Scanner support Hold up the scanner unit.
2
Print cartridge carrier Install, replace, or remove a print cartridge.
3
5
4
Power supply with port Connect the printer to a power source.
4
USB port Connect the printer to a computer using a USB cable.
5
13
Using the control panel buttons
Press To
1
2
Load or eject paper.
• Cancel a print, copy, or scan job in progress.
• Clear error messages.
3
4
5
6
7
Scan a document or photo(s) to the computer.
Start a 4 x 6 color photo copy.
Start a color copy of a document or photo.
Start a black-and-white copy of a document or photo.
• Turn the printer on or off.
• Cancel a print, copy, or scan job in progress.
• Reset the printer.
Check To
The light
Determine if the color print cartridge needs to be replaced. For more information,
see “Blinking lights on the control panel” on page 67.
The light
Determine if the black (or photo) print cartridge needs to be replaced. For more
information, see “Blinking lights on the control panel” on page 67.
14
Learning about the software
This chapter tells how to use the printer with Windows operating systems. If you are using a Macintosh operating
system, see the Mac Help:
1 From the Finder desktop, double-click the Lexmark 2500 Series folder.
2 Double-click the printer Help icon.
Using the printer software
Use this software To
The Lexmark Imaging Studio Preview, scan, copy, print, or fax documents or photos.
The Solution Center Find troubleshooting, maintenance, and cartridge ordering information.
Print Properties Select the best print settings for the document you are printing.
The Toolbar Create printer-friendly versions of an active Web page.
Using the Lexmark Imaging Studio
To open the Lexmark Imaging Studio Welcome screen, use one of these methods:
Method 1 Method 2
From the desktop, double-click the Lexmark Imaging
Studio icon.
Click the Lexmark Imaging Studio icon for the task you want to complete.
Click To Details
Scan
Copy
Fax Send a photo or document as a fax.
E-mail Send a document or photo as an attachment
1 Click Start Programs or All Programs Lexmark
2500 Series.
2 Select Lexmark Imaging Studio.
• Scan a photo or document.
• Save, edit, or share your photo or
document.
• Copy a photo or document.
• Reprint or enlarge your photo.
to an e-mail message.
15
Click To Details
View/Print Photo Library Browse, print, or share your photos.
Transfer Photos Download photos from a memory card, flash
drive, CD, or PictBridge-enabled digital
camera to the Photo Library.
Photo Greeting Cards Make quality greeting cards from your photos.
Photo Packages Print multiple photos in various sizes.
Slideshow View your photos in motion.
Poster Print your photos as a multiple-page poster.
From the bottom left corner of the Welcome screen,
Click To
Setup and diagnose printer
• Check ink levels.
• Order print cartridges.
• Find maintenance information.
• Select other Solution Center tabs for more information, including how to change
printer settings and troubleshooting.
Setup and manage faxes Set printer fax settings for:
• Dialing and Sending
• Ringing and Answering
• Fax Printing/Reports
• Speed Dial and Group Dial numbers
Using the Solution Center
The Solution Center provides help, as well as information about the printer status and ink level.
16
To open the Solution Center, use one of these methods:
Method 1 Method 2
1 From the desktop, double-click the Lexmark Imaging
Studio icon.
2 Click Setup and diagnose printer.
The Solution Center appears with the Maintenance
tab open.
The Solution Center consists of six tabs:
From here You can
Printer Status (Main dialog)
• View the status of the printer. For example, while printing, the
status of the printer is Busy Printing.
• View ink levels and order new print cartridges.
How To
• Learn how to:
– Print.
– Use basic features.
– Print projects such as photos, envelopes, cards, banners,
• Find the electronic User's Guide for more information.
Troubleshooting
• Learn tips about the current status.
• Solve printer problems.
1 Click Start Programs or All Programs
Lexmark 2500 Series.
2 Select Solution Center.
iron-on transfers, and transparencies.
Maintenance
• Install a new print cartridge.
• View shopping options for new cartridges.
• Print a test page.
• Clean to fix horizontal streaks.
• Align to fix blurry edges.
• Troubleshoot other ink problems.
Contact Information Learn how to contact us by telephone or on the World Wide Web.
Advanced
• Change the appearance of the Printing Status window.
• Download the newest software files.
• Turn printing voice notification on or off.
• Change network printing settings.
• Share information with us regarding how you use the printer.
• Obtain software version information.
Note: For more information, click Help in the lower right corner of the screen.
17
Using Print Properties
Opening Print Properties
Print Properties is the software that controls the printing function when the printer is connected to a computer. You
can change the settings in Print Properties based on the type of project you want to create. You can open Print
Properties from almost any program:
1 With a document open, click File Print.
2 From the Print dialog, click Properties, Preferences, Options, or Setup.
Using the Save Settings menu
From the “Save Settings” menu, you can name and save the current Print Properties settings for future use. You
can save up to five custom settings.
Using the I Want To menu
The “I Want To” menu contains a variety of task wizards (printing a photo, an envelope, a banner, a poster, or printing
on both sides of the paper) to help you select the correct print settings for a project.
Using the Options menu
Use the “Options” menu to make changes to the Quality Options, Layout Options, and Printing Status Options
settings. For more information on these settings, open the tab dialog from the menu, and then click the Help button
on the dialog.
The “Options” menu also provides direct links to different parts of the Solution Center as well as software version
information.
18
Using the Print Properties tabs
All of the print settings are on the three main tabs of the Print Properties software: Quality/Copies, Paper Setup, and
Print Layout.
Tab Options
Quality/Copies
• Select a Quality/Speed setting.
• Select a Paper Type.
• Customize how the printer prints several copies of a single print job:
collated or normal.
• Choose Automatic Image Sharpening.
• Choose to have the last page printed first.
Paper Setup
• Specify the size of paper loaded.
• Select the orientation of the document on the printed page: portrait or
landscape.
Print Layout
• Select the layout you want to print.
• Choose to print on both sides of the paper, and select a duplexing
preference.
Note: For more information about these settings, right-click a setting on the screen.
Using the Toolbar
The Toolbar lets you create printer-friendly versions of Web pages.
Note: The Toolbar launches automatically when you browse the Web using Microsoft Windows Internet Explorer
version 5.5 or later.
Click To
• Select Page Setup options.
• Select Options to customize the toolbar appearance or select a different setting
for printing photos.
• Access links to the Lexmark Web site.
• Access Help for additional information.
• Uninstall the Toolbar.
Normal Print an entire Web page in normal quality.
19
Click To
Quick Print an entire Web page in draft quality.
Black and White Print an entire Web page in black and white.
Text Only
Print only the text of a Web page.
A
Photos Print only the photos or images on a Web page.
Note: The number of photos or images valid for printing appears next to Photos.
Preview Preview a Web page before printing.
Resetting printer software settings to defaults
Windows 2000, Windows XP, or Windows Vista users:
1 Click Start Settings Printers or Printers and Faxes.
2 Right-click the Lexmark 2500 Series icon.
3 Click Printing Preferences.
4 Click the Save Settings menu.
5 From the Restore section, select Factory Settings (Defaults).
Note: Factory default settings cannot be deleted.
20
Loading paper and original documents
Loading paper
1 Make sure:
• You use paper designed for inkjet printers.
• If you are using photo, glossy, or heavyweight matte paper, you load it with the glossy or printable side facing
you. (If you are not sure which side is the printable side, see the instructions that came with the paper.)
• The paper is not used or damaged.
• If you are using specialty paper, you follow the instructions that came with it.
• You do not force paper into the printer.
2 Before loading paper the first time, slide the paper guides out toward the edges of the paper support.
3 Load the paper vertically in the center of the paper support, and adjust the paper guides to rest against the edges
of the paper.
Note: To avoid paper jams, make sure the paper does not buckle when you adjust the paper guides.
Loading various paper types
Load up to Make sure
100 sheets of plain paper
25 sheets of heavyweight matte paper
25 sheets of photo paper
25 sheets of glossy paper
• The paper is designed for use with inkjet printers.
• The paper is loaded in the center of the paper support.
• The paper guides rest against the edges of the paper.
• The glossy or printable side of the paper faces you. (If you are not
sure which side is the printable side, see the instructions that came
with the paper.)
• The paper is loaded in the center of the paper support.
• The paper guides rest against the edges of the paper.
Note: Photos require more drying time. Remove each photo as it exits,
and allow it to dry to avoid ink smudging.
21
Load up to Make sure
10 envelopes
25 sheets of labels
• The print side of the envelopes faces you.
• The stamp location is in the upper left corner.
• The envelopes are designed for use with inkjet printers.
• The envelopes are loaded in the center of the paper support.
• The paper guides rest against the edges of the envelopes.
Warning: Do not use envelopes that have metal clasps, string ties, or
metal folding bars.
Notes:
– Do not load envelopes with holes, perforations, cutouts, or deep
embossing.
– Do not use envelopes that have exposed flap adhesive.
– Envelopes require more drying time. Remove each envelope as it
exits, and allow it to dry to avoid ink smudging.
• The print side of the labels faces you.
• The top of the labels feeds into the printer first.
• The adhesive on the labels does not extend to within 1 mm of the
edge of the label.
• You use full label sheets. Partial sheets (with areas exposed by
missing labels) may cause labels to peel off during printing, resulting
in a paper jam.
• The labels are loaded in the center of the paper support.
• The paper guides rest against the edges of the labels.
Note: Labels require more drying time. Remove each sheet of labels as
it exits, and allow it to dry to avoid ink smudging.
25 transparencies
• The rough side of the transparencies faces you.
• If the transparencies have a removable strip, each strip faces away
from you and down toward the printer.
• The transparencies are loaded in the center of the paper support.
• The paper guides rest against the edges of the transparencies.
Notes:
• Transparencies with paper backing sheets are not recommended.
• Transparencies require more drying time. Remove each
transparency as it exits, and allow it to dry to avoid ink smudging.
22
Load up to Make sure
10 iron-on transfers
25 greeting cards
25 index cards
25 photo cards
25 postcards
100 sheets of custom-size paper
• You follow the loading instructions that came with the iron-on
transfers.
• The print side of the transfers faces you.
• The transfers are loaded in the center of the paper support.
• The paper guides rest against the edges of the transfers.
Note: For best results, load transfers one at a time.
• The print side of the cards faces you.
• The cards are loaded in the center of the paper support.
• The paper guides rest against the edges of the cards.
Note: Photo cards require more drying time. Remove each photo card
as it exits, and allow it to dry to avoid ink smudging.
• The print side of the paper faces you.
• The paper size fits within these dimensions:
Width:
– 76.2–215.9 mm
– 3.0–8.5 inches
Length:
– 127.0–355.6 mm
– 5.0–17.0 inches
• The paper is loaded in the center of the paper support.
• The paper guides rest against the edges of the paper.
23
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