Lexmark 21K0282 User Manual

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Page 1

CS820 Series

User's Guide

January 2016 www.lexmark.com

Machine type(s):

5063

Model(s):

530, 571

Page 2

Contents 2

Safety information........................................................................................ 5

Conventions.......................................................................................................................................................... 5

Learning about the printer...........................................................................8

Finding information about the printer.............................................................................................................8

Selecting a location for the printer..................................................................................................................9

Printer conﬁgurations........................................................................................................................................10

Attaching cables..................................................................................................................................................11

Using the control panel.................................................................................................................................... 12

Understanding the status of the power button and indicator light.......................................................13

Using the home screen.....................................................................................................................................13

Menus list..............................................................................................................................................................15

Printing a menu settings page........................................................................................................................15

Setting up and using the home screen applications..............................16

Customizing the home screen........................................................................................................................16

Using Display Customization.......................................................................................................................... 16

Setting up Forms and Favorites..................................................................................................................... 16

Conﬁguring Eco‑Settings..................................................................................................................................17

Loading paper and specialty media..........................................................18

Setting the size and type of the specialty media.......................................................................................18

Conﬁguring Universal paper settings........................................................................................................... 18

Loading trays.......................................................................................................................................................18

Loading the multipurpose feeder................................................................................................................. 20

Linking trays.........................................................................................................................................................21

Printing.........................................................................................................22

Printing from a computer.................................................................................................................................22

Printing forms..................................................................................................................................................... 22

Printing from a ﬂash drive...............................................................................................................................22

Supported ﬂash drives and ﬁle types.......................................................................................................... 23

Conﬁguring conﬁdential jobs.........................................................................................................................24

Printing held jobs...............................................................................................................................................24

Printing a font sample list................................................................................................................................25

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Contents 3

Printing a directory list..................................................................................................................................... 25

Canceling a print job........................................................................................................................................ 25

Securing the printer................................................................................... 26

Locating the security slot................................................................................................................................ 26

Erasing printer memory................................................................................................................................... 26

Erasing printer hard disk memory.................................................................................................................26

Conﬁguring printer hard disk encryption....................................................................................................27

Restoring factory default settings................................................................................................................. 27

Statement of Volatility.......................................................................................................................................27

Maintaining the printer.............................................................................. 29

Networking..........................................................................................................................................................29

Setting up serial printing (Windows only)....................................................................................................30

Cleaning the printer...........................................................................................................................................31

Ordering parts and supplies............................................................................................................................31

Replacing parts and supplies......................................................................................................................... 34

Moving the printer..............................................................................................................................................61

Saving energy and paper................................................................................................................................62

Recycling............................................................................................................................................................. 63

Clearing jams.............................................................................................. 64

Avoiding jams.....................................................................................................................................................64

Identifying jam locations..................................................................................................................................65

Paper jam in trays..............................................................................................................................................66

Paper jam in the multipurpose feeder......................................................................................................... 67

Paper jam in the standard bin........................................................................................................................68

Paper jam in door B.......................................................................................................................................... 69

Paper jam in the ﬁnisher bin........................................................................................................................... 73

Staple jam in door G......................................................................................................................................... 74

Troubleshooting.......................................................................................... 77

Network connection problems.......................................................................................................................77

Hardware options problems...........................................................................................................................79

Paper feed problems.........................................................................................................................................81

Printing problems.............................................................................................................................................. 84

Color quality problems................................................................................................................................... 103

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Contents 4

Contacting customer support.......................................................................................................................106

Upgrading and migrating.........................................................................107

Hardware............................................................................................................................................................107

Software.............................................................................................................................................................. 119

Firmware............................................................................................................................................................ 120

Notices........................................................................................................122

Index........................................................................................................... 126

Page 5

Safety information 5

Safety information

Conventions

Note: A note identiﬁes information that could help you.

Warning: A warning identiﬁes something that could damage the product hardware or software.

CAUTION: A caution indicates a potentially hazardous situation that could injure you.

Dierent types of caution statements include:

CAUTION—POTENTIAL INJURY: Indicates a risk of injury.

CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.

CAUTION—HOT SURFACE: Indicates a risk of burn if touched.

CAUTION—TIPPING HAZARD: Indicates a crush hazard.

CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to

an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre, property damage, or poor printer performance.

CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.

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Safety information 6

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage:

• Make sure that all doors and trays are closed.

• Turn o the printer, and then unplug the power cord from the electrical outlet.

• Disconnect all cords and cables from the printer.

• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over

thresholds and breaks in ﬂooring.

• If the printer does not have a caster base but is conﬁgured with optional trays, then lift the printer o the

trays. Do not try to lift the printer and the trays at the same time.

• Always use the handholds on the printer to lift it.

• Any cart used to move the printer must have a surface able to support the full footprint of the printer.

• Any cart used to move the hardware options must have a surface able to support the dimensions of the

options.

• Keep the printer in an upright position.

• Avoid severe jarring movements.

• Make sure that your ﬁngers are not under the printer when you set it down.

• Make sure that there is adequate clearance around the printer.

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous radiation exposure.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.

This equipment is not suitable for use in locations where children are likely to be present.

www.lexmark.com/multifunctionprinters.

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Safety information 7

This product is designed, tested, and approved to meet strict global safety standards with the use of speciﬁc manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.

Refer service or repairs, other than those described in the user documentation, to a service representative.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.

This product may produce small amounts of ozone during normal operation, and may be equipped with a ﬁlter designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace the ozone and exhaust ﬁlters if instructed to do so in the product maintenance instructions. If there are no references to ﬁlters in the product maintenance instructions, then there are no ﬁlters requiring replacement for this product.

SAVE THESE INSTRUCTIONS.

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Learning about the printer 8

Learning about the printer

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

• Connecting the printer

• Installing the printer software

Additional setup and instructions for using the printer:

• Selecting and storing paper and specialty media

• Loading paper

• Conﬁguring printer settings

• Viewing and printing documents and photos

• Setting up and using the printer software

• Conﬁguring the printer on a network

Setup documentation—The setup documentation came with the printer and is also available at

http://support.lexmark.com.

Information Center—Authoritative online resource for the latest product tips, instructions, and reference material.

http://infoserve.lexmark.com/ids/ and select

Go to your product.

Help Menu Pages—The guides may be available on the printer ﬁrmware and at

http://support.lexmark.com.

• Caring for and maintaining the printer

• Troubleshooting and solving problems

Information on setting up and conﬁguring the accessibility features of your printer

Help using the printer software Help for Microsoft® Windows® or Macintosh

Lexmark Accessibility Guide—The guide is available at

operating systems—Open a printer software program or application, and then click Help.

Click

Notes:

http://support.lexmark.com.

to view context‑sensitive information.

• Help is automatically installed with the printer

software.

• The printer software is located in the printer

program folder or on the desktop, depending on the operating system.

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Learning about the printer 9

What are you looking for? Find it here

The latest supplemental information, updates, and customer support:

• Documentation

• Driver downloads

• Live chat support

• E‑mail support

• Voice support

• Safety information

• Regulatory information

• Warranty information

http://support.lexmark.com

Note: Select your country or region, and then

select your product to view the appropriate support site.

Support contact information for your country or region can be found on the support Web site or on the printed warranty that came with the printer.

Have the following information (located on the store receipt and at the back of the printer) ready when you contact customer support:

• Machine type number

• Serial number

• Date purchased

• Store where purchased

Warranty information varies by country or region:

• In the U.S.—See the Statement of Limited

Warranty included with the printer, or go to

http://support.lexmark.com.

• In other countries and regions—See the

printed warranty that came with the printer.

Product Information Guide—This document contains basic safety, environmental, and regulatory information for your product. For more information, see the documentation that came with the printer or go to

http://support.lexmark.com.

Selecting a location for the printer

When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install hardware options.

• Set up the printer near an electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations.

• Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical

Committee 156 standard.

• Provide a ﬂat, sturdy, and stable surface.

• Keep the printer: – Clean, dry, and free of dust. – Away from stray staples and paper clips. – Away from the direct airﬂow of air conditioners, heaters, or ventilators. – Free from direct sunlight and humidity extremes.

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Learning about the printer 10

• Observe the recommended temperatures and avoid ﬂuctuations:

Ambient temperature 10 to 32.2°C (50 to 90°F)

Storage temperature -40 to 43.3°C (-40 to 110°F)

• Allow the following recommended amount of space around the printer for proper ventilation:

1 Top 305 m m (1 2 i n.)

2 Right side 152 mm (6 in.)

3 Front 381 mm (15 in.)

4 Left side 457 mm (18 in.)

5 Rear 203 mm (8 in.)

Printer conﬁgurations

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a

caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see

You can conﬁgure your printer by adding three optional 550‑sheet trays or an optional 2200‑sheet tray.

www.lexmark.com/multifunctionprinters.

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Learning about the printer 11

1 Control panel

2 Staple ﬁnisher

3 Standard bin

4 Standard 550‑sheet tray

5 Optional 550‑sheet trays

6 Optional 2200‑sheet tray

7 Multipurpose feeder

Attaching cables

CAUTION—POTENTIAL INJURY: To avoid the risk of

an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

CAUTION—POTENTIAL INJURY: To avoid the risk of provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.

Make sure to match the following:

• The USB cable to the USB port

• The Ethernet cable to the Ethernet port

or electrical shock, connect the power cord to

ﬁre

or electrical shock, use only the power cord

ﬁre

Warning—Potential Damage: Do not touch the USB cable, any wireless network adapter, or the printer in the area shown while actively printing. Loss of data or a malfunction can occur.

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Learning about the printer 12

Use the To

1 USB printer port Connect the printer to a computer.

2 Ethernet port Connect the printer to an Ethernet network.

3 USB ports Attach a keyboard.

4 Printer power cord socket Connect the printer to a properly grounded electrical outlet.

Using the control panel

Use the To

1 Display

• View the printer messages and supply status.

• Set up and operate the printer.

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Learning about the printer 13

Use the To

2 Home button Go to the home screen.

3 Keypad Enter numbers or symbols in an input ﬁeld.

4 Power button

5 Stop or Cancel button Stop the current job.

6 Indicator light Check the status of the printer.

7 Volume buttons Adjust the volume of the headset or speaker.

8 Headset or speaker port Attach a headset or speaker.

9 Backspace button Move the cursor backward and delete a character in an input ﬁeld.

• Turn on or turn o the printer.

Note: To tu r n o the printer, press and hold the power button for seconds.

• Set the printer to Sleep or Hibernate mode.

• Wake the printer from Sleep or Hibernate mode.

Understanding the status of the power button and indicator light

Indicator light Printer status

O The printer is o or in Hibernate mode.

Blue The printer is ready or processing data.

ﬁve

Red The printer requires user intervention.

Power button light Printer status

O The printer is o, ready, or processing data.

Solid amber The printer is in sleep mode.

Blinking amber The printer is in hibernate mode.

Using the home screen

When the printer is turned on, the display shows the home screen. Use the home screen buttons and icons to initiate an action.

Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.

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Learning about the printer 14

To uc h To

1 Status/Supplies

• Show a printer warning or error message whenever the printer requires intervention

to continue processing.

• View more information on the printer warning or message, and on how to clear it.

Note: You can also access this setting by touching the top section of the home screen.

2 Job Queue Show all the current print jobs.

Note: You can also access this setting by touching the top section of the home

screen.

3 Change Language Change the language on the printer display.

4 Settings Access the printer menus.

5 USB Drive View, select, or print photos and documents from a ﬂash drive.

6 Held Jobs Show all the current held print jobs.

These settings may also appear on the home screen

To uc h To

Bookmarks Access bookmarks.

App Proﬁles Access application proﬁles.

Lock Device Prevent users from accessing any printer functions from the home screen.

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Learning about the printer 15

Menus list

Device Print Paper Network/Ports USB Drive

Preferences Notiﬁcations Group Lists Alert Types Anti‑Spam Logic Description Suppressing Duplicate Alerts Power Management Information Sent to Lexmark Accessibility Restore Factory Defaults Maintenance Remote Operator Panel Visible Home Screen Icons Site Map Update Firmware About This Printer

Security Option Card Menu Reports Help

Login Methods Certiﬁcate Management Schedule USB Devices Security Audit Log Login Restrictions Conﬁdential Disk Encryption Erase Temporary Data Files Solutions LDAP Settings Miscellaneous

Print Setup

Layout Finishing Setup Quality Job Accounting Image XPS PDF HTML PostScript PCL PPDS

Note: This setting appears only when an optional card is installed.

Tray Co n ﬁguration Media Conﬁguration Bin Conﬁguration

Menu Settings Page Print Quality Pages Device Print Shortcuts Network

Network Overview Wireless AirPrint Ethernet TCP/IP IPv6 SNMP

802.1x IPSec LPD Conﬁguration HTTP/FTP Settings ThinPrint USB Parallel [x] Serial Wi‑Fi Direct

Print All Guides Color Quality Guide Connection Guide Information Guide Media Guide Moving Guide Print Quality Guide Supplies Guide

Flash Drive Print

Printing a menu settings page

From the home screen, touch Settings > Reports > Menu Settings Page.

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Setting up and using the home screen applications 16

Setting up and using the home screen applications

Customizing the home screen

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2 Click Settings > Device > Visible Home Screen Icons.

3 Select the icons that you want to appear on the home screen.

4 Apply the changes.

Using Display Customization

1 From the home screen, touch Change Background.

2 Select a background to use.

3 Apply the changes.

Setting up Forms and Favorites

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2 Click Apps > Forms and Favorites > Conﬁgure.

3 Click Add, and then customize the settings.

Notes:

• To make sure that the location settings of the bookmark are correct, type the IP address of the host

computer where the bookmark is located.

• Make sure that the printer has access rights to the folder where the bookmark is located.

4 Apply the changes.

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Setting up and using the home screen applications 17

Conﬁguring Eco‑Settings

1 From the home screen, touch Eco‑Settings.

2 Conﬁgure the settings.

3 Apply the changes.

Page 18

Loading paper and specialty media 18

Loading paper and specialty media

Setting the size and type of the specialty media

The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following:

1 From the home screen, navigate to:

Settings > Paper > Tray Conﬁgurati on > select a tray

2 Conﬁgure the size and type of the specialty media.

Conﬁguring Universal paper settings

1 From the home screen, touch Settings > Paper > Media Conﬁguration > Universal Setup.

2 Conﬁgure the settings.

Loading trays

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.

Keep all other trays closed until needed.

1 Pull out the tray.

Note: Do not remove trays while the printer is busy.

2 Adjust the guides to match the size of the paper you are loading.

Note: Use the indicators on the bottom of the tray to position the guides.

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Loading paper and specialty media 19

3 Flex, fan, and align the paper edges before loading.

4 Load the paper with the printable side faceup.

Notes:

• Load letterhead faceup with the header on the left side of the tray for one‑sided printing.

• Load letterhead facedown with the header on the right side of the tray for two‑sided printing.

• Load letterhead faceup with the header on the right side of the tray for one‑sided print jobs that

require ﬁnishing.

• Load letterhead facedown with the header on the left side of the tray for two‑sided print jobs that

require ﬁnishing.

• Load pre‑punched paper with the holes toward the front or left side of the tray.

• Do not slide paper into the tray.

• Make sure that the stack height is below the maximum paper ﬁll indicator. Overﬁlling may cause

paper jams.

5 Insert the tray.

If loading a paper type other than plain, set the paper size and type to match the paper loaded in the tray.

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Loading paper and specialty media 20

Loading the multipurpose feeder

1 Open the multipurpose feeder.

2 Adjust the guide to match the size of the paper you are loading.

3 Flex, fan, and align the paper edges before loading.

4 Load the paper.

• Load paper, card stock, and transparencies with the printable side facedown and the top edge entering

the printer

ﬁrst.

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Loading paper and specialty media 21

• Load envelopes with the ﬂap side up and against the left side of the paper guide. Load European

envelopes with the

Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.

side up and entering the printer

ﬂap

ﬁrst.

5 From the control panel, set the paper size and type to match the paper loaded in the tray.

Linking trays

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2 Click Settings > Paper.

3 Match the paper size and type for the trays you are linking.

Note: To unlink trays, make sure that no trays have the same paper size or type.

4 Save the settings.

Note: You can also change the paper size and type settings from the printer control panel.

Warning—Potential Damage: The temperature of the fuser varies according to the speciﬁed paper type. To

avoid printing issues, match the paper type settings in the printer with the paper loaded in the tray.

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Printing 22

Printing

CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this

label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.

Printing from a computer

Note: For specialty media such as labels, card stock, and envelopes, set the paper size and type in the

printer before sending the print job.

1 With a document open, click File > Print.

2 If necessary, adjust the settings.

3 Send the print job.

Printing forms

1 From the home screen, navigate to:

Forms and Favorites > select form > Print

2 If necessary, conﬁgure the print settings.

3 Send the print job.

Printing from a ﬂash drive

1 Insert a ﬂash drive into the USB port.

Notes:

• If you insert the

• If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the

display.

drive when an error message appears, then the printer ignores the

ﬂash

drive.

Page 23

Printing 23

2 From the display, touch the document that you want to print.

If necessary, conﬁgure other print settings.

3 Send the print job.

To print another document, touch USB Drive.

Warning—Potential Damage: Do not touch the printer or the ﬂash drive in the area shown while actively

printing, reading, or writing from the memory device. Loss of data or a malfunction can occur.

Supported ﬂash drives and ﬁle types

Flash drives

• Lexar JumpDrive S70 (16GB and 32GB)

• SanDisk Cruzer (16GB and 32GB)

• PNY Attaché (16GB and 32GB)

Notes:

– The printer supports high‑speed USB ﬂash drives with full‑speed standard. – USB

File types

Documents:

• .doc or .docx

• .xls or .xlsx

• .ppt or .pptx

• .pdf

• .xps

Images:

• .dcx

• .gif

drives must support the File Allocation Table (FAT) system.

ﬂash

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Printing 24

• .jpeg or .jpg

• .bmp

• .pcx

• .ti or .tif

• .png

Conﬁguring conﬁdential jobs

1 From the home screen, touch Settings > Security > Conﬁdential Print Setup.

2 Conﬁgure the settings.

Use To

Max Invalid PIN Limit the number of times an invalid PIN can be entered.

Note: When the limit is reached, the print jobs for that user name are deleted.

Conﬁdential Job Expiration

Repeat Job Expiration

Verify Job Expiration Set the amount of time before verify jobs are deleted from the printer memory.

Reserve Job Expiration

Set the amount of time before conﬁdential jobs are automatically deleted from the printer memory.

Note:

Conﬁdential

delete them manually.

Set the amount of time before repeat jobs are deleted from the printer memory.

Note: Repeat held jobs are stored so extra copies can be printed later.

Note: Verify jobs print one copy to check if it is satisfactory before printing the

remaining copies.

Set the amount of time before reserved jobs are deleted without being printed. Note: Reserve held jobs are automatically deleted after printing.

held jobs are stored in the printer until you log in and release or

Printing held jobs

1 With a document open, select File > Print.

2 Select the printer, and then do the following:

• For Windows users, click Properties or Preferences, and then click Print and Hold.

• For Macintosh users, select Print and Hold.

3 Select the print job type.

4 If necessary, assign a user name.

5 Send the print job.

6 From the printer home screen, touch Held Jobs.

7 Send the print job.

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Printing 25

Printing a font sample list

1 From the home screen, touch Settings > Reports > Print > Print Fonts.

2 To u ch PCL Fonts or PostScript Fonts.

Printing a directory list

From the home screen, touch Settings > Reports > Print > Print Directory.

Canceling a print job

From the printer control panel

1 From the home screen, touch Job Queue.

Note: You can also access this setting by touching the top section of the home screen.

2 Select the job to cancel.

From the computer

1 Depending on the operating system, do either of the following:

• Open the printers folder, and then select your printer.

• From the System Preferences in the Apple menu, navigate to your printer.

2 Select the job to cancel.

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Securing the printer 26

Securing the printer

Locating the security slot

The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place.

Erasing printer memory

To erase volatile memory or buered data in your printer, turn o the printer.

To e r as e n o n‑volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following:

1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.

2 Select the Sanitize all information on nonvolatile memory check box, and then touch ERASE.

3 Follow the instructions on the display.

Erasing printer hard disk memory

1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.

2 Select the Sanitize all information on hard disk check box, and then touch ERASE.

3 Follow the instructions on the display.

Note: This process can take from several minutes to more than an hour, making the printer unavailable

for other tasks.

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Securing the printer 27

Conﬁguring printer hard disk encryption

1 From the home screen, touch Settings > Security > Disk Encryption > Start Encryption.

Note: Enabling disk encryption erases the contents of the hard disk. If necessary, back up important data

from the printer before starting the encryption.

2 Follow the instructions on the display.

Notes:

• Do not turn o the printer during the encryption process. Loss of data can occur.

• Disk encryption can take from several minutes to more than an hour, making the printer unavailable

for other tasks.

• After encryption, the printer returns to the home screen.

Restoring factory default settings

From the home screen, touch Settings > Device > Restore Factory Defaults > Restore Settings > Restore all settings > RESTORE > Start.

For more information, see

“Erasing printer memory” on page 26.

Statement of Volatility

Your printer contains various types of memory that can store device and network settings, and user data.

Type of memory Description

Volatile memory Your printer uses standard random access memory

(RAM) to temporarily buer user data during simple print jobs.

Non-volatile memory Your printer may use two forms of non-volatile memory:

EEPROM and NAND (ﬂash memory). Both types are used to store the operating system, device settings, network information and bookmark settings, and embedded solutions.

Hard disk memory Some printers have a hard disk drive installed. The printer

hard disk is designed for printer-speciﬁc functionality. This lets the printer retain buered user data from complex print jobs, as well as form data, and font data.

Erase the content of any installed printer memory in the following circumstances:

• The printer is being decommissioned.

• The printer hard disk is being replaced.

• The printer is being moved to a dierent department or location.

• The printer is being serviced by someone from outside your organization.

• The printer is being removed from your premises for service.

• The printer is being sold to another organization.

Page 28

Securing the printer 28

Disposing of a printer hard disk

Note: Some printer models may not have a printer hard disk installed.

In high‑security environments, it may be necessary to take additional steps to make sure that conﬁdential data stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.

• Degaussing—Flushes the hard disk with a magnetic ﬁeld that erases stored data

• Crushing—Physically compresses the hard disk to break component parts and render them unreadable

• Milling—Physically shreds the hard disk into small metal bits

Note: Most data can be erased electronically, but the only way to guarantee that all data are completely erased is to physically destroy each hard disk where data is stored.

Page 29

Maintaining the printer 29

Maintaining the printer

Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace

parts and supplies, may cause damage to your printer.

Networking

Note: Purchase a MarkNet(TM) N8360 wireless network adapter

wireless network. For information on installing the wireless network adapter, see the setup sheet that came with the adapter.

before setting up the printer on a

ﬁrst

Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS)

Before you begin, make sure that:

• The access point (wireless router) is WPS‑certiﬁed or WPS‑compatible. For more information, see the

documentation that came with your access point.

• A wireless network adapter is installed in your printer. For more information, see the instructions that came

with the adapter.

Using the Push Button method

From the control panel, navigate to:

Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method

2 Follow the instructions on the display.

Using the personal

From the control panel, navigate to:

Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start PIN Method

identiﬁcation

number (PIN) method

2 Copy the eight‑digit WPS PIN.

3 Open a Web browser, and then type the IP address of your access point in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

4 Access the WPS settings. For more information, see the documentation that came with your access

point.

5 Enter the eight‑digit PIN, and then save the changes.

Page 30

Maintaining the printer 30

Changing port settings after installing an internal solutions port

Notes:

• If the printer has a static IP address, then do not change the conﬁguration.

• If the computers are conﬁgured to use the network name instead of an IP address, then do not change

the conﬁguration.

• If you are adding a wireless internal solutions port (ISP) to a printer previously conﬁgured for an Ethernet

connection, then disconnect the printer from the Ethernet network.

For Windows users

Open the printers folder.

2 From the shortcut menu of the printer with the new ISP, open the printer properties.

3 Conﬁgure the port from the list.

4 Update the IP address.

5 Apply the changes.

For Macintosh users

From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP.

2 Type the IP address in the address ﬁeld.

3 Apply the changes.

Setting up serial printing (Windows only)

1 Set the parameters in the printer.

a From the control panel, navigate to the menu for the port settings. b Locate the menu for the serial port settings, and then adjust the settings, if necessary. c Apply the changes.

2 From your computer, open the printers folder, and then select your printer.

3 Open the printer properties, and then select the COM port from the list.

4 Set the COM port parameters in Device Manager.

Notes:

• Serial printing reduces printing speed.

• Make sure that the serial cable is connected to the serial port on your printer.

Page 31

Maintaining the printer 31

Cleaning the printer

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the

printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

Notes:

• Perform this task after every few months.

• Damage to the printer caused by improper handling is not covered by the printer warranty.

1 Turn o the printer, and then unplug the power cord from the electrical outlet.

2 Remove paper from the standard bin and multipurpose feeder.

3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.

4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.

Notes:

• Do not use household cleaners or detergents, as they may damage the ﬁnish of the printer.

• Make sure that all areas of the printer are dry after cleaning.

5 Connect the power cord to the electrical outlet, and then turn on the printer.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

Ordering parts and supplies

To order parts and supplies in the U.S., contact 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, go to you purchased the printer.

Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.

Checking the status of parts and supplies

1 From the home screen, touch Status/Supplies.

2 Select the parts or supplies that you want to check.

Note: You can also access this setting by touching the top section of the home screen.

www.lexmark.com or contact the place where

Using genuine Lexmark parts and supplies

Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. It can also the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components.

warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by

aect

Page 32

Maintaining the printer 32

Ordering toner cartridges

Notes:

• The estimated cartridge yield is based on the ISO/IEC 19798 standard.

• Extremely low print coverage for extended periods of time may negatively aect actual yield and may

cause cartridge parts to fail before toner exhaustion.

Return Program cartridges

Item United States

and Canada

Return Program toner cartridges

Black 72K10K0 72K20K0 72K50K0 72K70K0 72K30K0 72K60K0

Cyan 72K10C0 72K20C0 72K50C0 72K70C0 72K30C0 72K60C0

Magenta 72K10M0 72K20M0 72K50M0 72K70M0 72K30M0 72K60M0

Yellow 72K10Y0 72K20Y0 72K50Y0 72K70Y0 72K30Y0 72K60Y0

Extra High Yield Return Program toner cartridges

Black 72K1XK0 72K2XK0 72K5XK0 72K4XK0 72K3XK0 72K6XK0

Cyan 72K1XC0 72K2XC0 72K5XC0 72K4XC0 72K3XC0 72K6XC0

Magenta 72K1XM0 72K2XM0 72K5XM0 72K4XM0 72K3XM0 72K6XM0

Yellow 72K1XY0 72K2XY0 72K5XY0 72K4XY0 72K3XY0 72K6XY0

European Economic

Area (EEA+)

Rest of

Europe,

Middle East,

and Africa

(EMEA)

Latin America

Distribution (LAD) / Asia

Paciﬁc (AP)

Rest of Asia

Paciﬁc (AP)

Australia and New Zealand

(ANZ)

Regular cartridges

Item Worldwide

Extra High Yield regular toner cartridges

Black 72K0X10

Cyan 72K0X20

Magenta 72K0X30

Yellow 72K0X40

Ordering a photoconductor unit

Item Part number

Photoconductor unit (1 pack) 72K0P00

Photoconductor unit (3 pack) 72K0Q00

Page 33

Maintaining the printer 33

Ordering developer units

Item Part number

Return Program developer units

Black developer unit 72K0DK0

Color (CMY) developer kit 72K0DV0

Cyan developer unit 72K0DC0

Magenta developer unit 72K0DM0

Yellow developer unit 72K0DY0

Regular developer units

Black developer unit 72K0D10

Color (CMY) developer kit 72K0D50

Cyan developer unit 72K0D20

Magenta developer unit 72K0D30

Yellow developer unit 72K0D40

Ordering imaging units

Item All countries and regions

Return Program imaging units

Black imaging unit 21K3401

Cyan imaging unit 21K3403

Magenta imaging unit 21K3402

Yellow imaging unit 21K3404

Ordering staple cartridges

Item Part number

Staple cartridges 25A0013

Ordering a waste toner bottle

Item Part number

Waste toner bottle 72K0W00

Conﬁguring supply notiﬁcations

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.

Page 34

Maintaining the printer 34

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2 Click Settings > Device >

3 Select the type of

4 Apply the changes.

notiﬁcation.

Notiﬁcations

> Supplies > Custom Supply

Replacing parts and supplies

Replacing a developer unit

1 Open door B.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Notiﬁcations

Page 35

Maintaining the printer 35

2 Open door A.

3 Remove the waste toner bottle.

Page 36

Maintaining the printer 36

4 Remove the imaging unit.

5 Remove the developer unit.

6 Unpack the new developer unit, and then remove the packing material.

7 Insert the new developer unit.

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Maintaining the printer 37

8 Insert the imaging unit.

9 Insert the waste toner bottle.

10 Close doors A and B.

Replacing the fuser

1 Turn o the printer.

2 Open door B.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Page 38

Maintaining the printer 38

3 Remove the fuser.

4 Unpack the new fuser.

5 Clean the fuser lens using the cotton swab that came with the package.

Page 39

Maintaining the printer 39

6 Insert the new fuser until it clicks into place.

7 Close door B.

8 Turn on the printer.

Replacing a photoconductor unit

1 Open door B.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Page 40

Maintaining the printer 40

2 Open door A.

3 Remove the waste toner bottle.

Page 41

Maintaining the printer 41

4 Remove the imaging unit.

5 Remove the photoconductor unit.

6 Unpack the new photoconductor unit, and then remove the packing material.

Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10

minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the print quality of future print jobs.

7 Insert the new photoconductor unit.

Page 42

Maintaining the printer 42

8 Insert the imaging unit.

9 Insert the waste toner bottle.

10 Close doors A and B.

Replacing an imaging unit

1 Open door B.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Page 43

Maintaining the printer 43

2 Open door A.

3 Remove the waste toner bottle.

Page 44

Maintaining the printer 44

4 Remove the imaging unit.

5 Unpack the new imaging unit, and then remove the packing material.

Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10

minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the print quality of future print jobs.

6 Insert the new imaging unit.

Page 45

Maintaining the printer 45

7 Insert the waste toner bottle.

8 Close doors A and B.

Replacing a toner cartridge

1 Open door A.

2 Remove the toner cartridge.

3 Unpack the new toner cartridge.

Page 46

Maintaining the printer 46

4 Insert the new toner cartridge until it clicks into place.

5 Close door A.

Replacing the waste toner bottle

1 Open door A.

2 Remove the waste toner bottle.

3 Unpack the new waste toner bottle.

Page 47

Maintaining the printer 47

4 Insert the new waste toner bottle.

5 Close door A.

Replacing the transfer belt

1 Turn o the printer.

2 Open door B.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Page 48

Maintaining the printer 48

3 Open door A.

4 Remove the waste toner bottle.

5 Open door A1.

Page 49

Maintaining the printer 49

6 Remove the transfer belt.

7 Unpack the new transfer belt, and then remove the packing material.

Warning—Potential Damage: Do not expose the transfer belt to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the transfer belt. Doing so may aect the print quality of future print jobs.

8 Insert the new transfer belt until it clicks into place.

Page 50

Maintaining the printer 50

9 Close door A1.

10 Insert the waste toner bottle.

11 Close doors A and B.

12 Turn on the printer.

Replacing the transfer roller

1 Open door B.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Page 51

Maintaining the printer 51

2 Remove the transfer roller.

3 Unpack the new transfer roller.

Note: Do not remove the white packing material.

4 Insert the new transfer roller.

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Maintaining the printer 52

5 Remove the white packing material.

6 Close door B.

Replacing the pick roller

Replacing the pick roller in the 550‑sheet tray

Turn o the printer.

2 Remove the tray.

Page 53

Maintaining the printer 53

3 Remove the pick roller.

4 Unpack the new pick roller.

Page 54

Maintaining the printer 54

5 Insert the new pick roller until it clicks into place.

6 Insert the tray.

7 Turn on the printer.

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Maintaining the printer 55

Replacing the pick roller in the 2200‑sheet tray

Turn o the printer.

2 Pull out, and then unlock the tray.

3 Remove the tray.

4 Remove the pick roller.

5 Unpack the new pick roller.

Page 56

Maintaining the printer 56

6 Insert the new pick roller until it clicks into place.

7 Insert the tray.

8 Turn on the printer.

Page 57

Maintaining the printer 57

Replacing the separator bracket

1 Pull out the tray.

2 Remove the separator bracket.

3 Unpack the new separator bracket.

4 Insert the new separator bracket until it clicks into place.

5 Insert the tray.

Page 58

Maintaining the printer 58

Replacing the staple cartridge unit

Replacing the staple cartridge in the staple ﬁnisher

1 Open door G.

2 Remove the staple cartridge.

3 Unpack the new staple cartridge.

Page 59

Maintaining the printer 59

4 Insert the new staple cartridge until it clicks into place.

5 Close door G.

Replacing the staple cartridge holder in the staple ﬁnisher

1 Open door G.

Page 60

Maintaining the printer 60

2 Pull out the staple cartridge holder.

3 Remove the staple cartridge from the holder.

4 Unpack the new staple cartridge holder.

5 Insert the staple cartridge into the new holder until it clicks into place.

Page 61

Maintaining the printer 61

6 Insert the staple cartridge holder.

7 Close door G.

Moving the printer

Moving the printer to another location

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or

more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage:

• Make sure that all doors and trays are closed.

• Turn o the printer, and then unplug the power cord from the electrical outlet.

• Disconnect all cords and cables from the printer.

• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over

thresholds and breaks in ﬂooring.

• If the printer does not have a caster base but is

trays. Do not try to lift the printer and the trays at the same time.

conﬁgured

• Always use the handholds on the printer to lift it.

• Any cart used to move the printer must have a surface able to support the full footprint of the printer.

• Any cart used to move the hardware options must have a surface able to support the dimensions of the

options.

• Keep the printer in an upright position.

• Avoid severe jarring movements.

with optional trays, then lift the printer o the

Page 62

Maintaining the printer 62

• Make sure that your ﬁngers are not under the printer when you set it down.

• Make sure that there is adequate clearance around the printer.

Note: Damage to the printer caused by improper moving is not covered by the printer warranty.

Shipping the printer

For shipping instructions, go to http://support.lexmark.com or contact customer support.

Saving energy and paper

Setting up power saver modes

Eco‑Mode

From the home screen, touch Settings > Device > Power Management > Eco‑Mode.

2 Select a setting.

Sleep mode

From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode.

2 Enter the number of minutes the printer stays idle before it enters Sleep mode.

Hibernate mode

From the home screen, touch Settings > Device > Power Management > Timeouts > Hibernate Timeout.

2 Select the amount of time before the printer enters hibernate mode.

Notes:

• Make sure to wake the printer from hibernate mode before sending a print job.

• The Embedded Web Server is disabled when the printer is in hibernate mode.

Adjusting the brightness of printer display

1 From the homes screen, touch Settings > Preferences > Screen Brightness.

2 Adjust the setting.

Conserving supplies

• Print on both sides of the paper.

Note: Two-sided printing is the default setting in the print driver.

• Print multiple pages on a single sheet of paper.

• Use the preview feature to see how the document looks like before printing it.

• Print one copy of the document to check its content and format for accuracy.

Page 63

Maintaining the printer 63

Recycling

Recycling Lexmark products

To return Lexmark products for recycling:

1 Go to www.lexmark.com/recycle.

2 Select the product you want to recycle.

Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be

recycled through your local recycling center.

Recycling Lexmark packaging

Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are transported in the most ecient and environmentally sensitive manner and that there is less packaging to dispose of. These savings. Lexmark also information, go to packaging recycling programs is included with the information on product recycling.

eciencies

oers

www.lexmark.com/recycle, and then choose your country or region. Information on available

result in fewer greenhouse emissions, energy savings, and natural resource

recycling of packaging components in some countries or regions. For more

Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your area.

The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area.

When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.

Returning Lexmark cartridges for reuse or recycling

The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling. The boxes used to return the cartridges are also recycled.

To return Lexmark cartridges for reuse or recycling, follow the instructions that came with the cartridge and use the prepaid shipping label. You can also do the following:

1 Go to www.lexmark.com/recycle.

2 Select the product you want to recycle.

Page 64

Clearing jams 64

Clearing jams

Avoiding jams

Load paper properly

• Make sure that the paper lies ﬂat in the tray.

Correct loading of paper Incorrect loading of paper

• Do not load or remove a tray while the printer is printing.

• Do not load too much paper. Make sure that the stack height is below the maximum paper ﬁll indicator.

• Do not slide paper into the tray. Load paper as shown in the illustration.

• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or

envelopes.

• Push the tray

into the printer after loading paper.

ﬁrmly

Use recommended paper

• Use only recommended paper or specialty media.

• Do not load paper that is wrinkled, creased, damp, bent, or curled.

Page 65

Clearing jams 65

• Flex, fan, and align the paper edges before loading.

• Do not use paper that has been cut or trimmed by hand.

• Do not mix paper sizes, weights, or types in the same tray.

• Make sure that the paper size and type are set correctly on the computer or printer control panel.

• Store paper according to manufacturer recommendations.

Identifying jam locations

Notes:

• When Jam Assist is set to On, the printer ﬂushes blank pages or pages with partial prints after a jammed

page has been cleared. Check your printed output for blank pages.

• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.

Jam locations

1 Multipurpose feeder

2 Duplex unit

3 Fuser

4 Standard bin

5 Door G

6 Door F

7 Tr ay s

Page 66

Clearing jams 66

Paper jam in trays

1 Pull out the tray.

2 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

3 Insert the tray.

Page 67

Clearing jams 67

4 Open the tray cover.

5 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

6 Close the tray cover.

Paper jam in the multipurpose feeder

1 Remove paper from the multipurpose feeder.

2 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Page 68

Clearing jams 68

3 Open door B, and then remove any paper fragments.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

4 Close door B.

5 Flex, fan, and align the paper edges before loading.

6 Reload paper.

Paper jam in the standard bin

1 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Page 69

Clearing jams 69

2 Open door B, and then remove any paper fragments.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

3 Close door B.

Paper jam in door B

Paper jam in the fuser

1 Open door B.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Page 70

Clearing jams 70

2 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Page 71

Clearing jams 71

3 Open the fuser access door.

4 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

5 Close door B.

Paper jam in the duplex unit

1 Open door B.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Page 72

Clearing jams 72

2 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

3 Open the duplex cover.

4 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Page 73

Clearing jams 73

5 Close the duplex cover and door B.

Paper jam in the ﬁnisher bin

1 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

2 Open door F.

3 Remove the jammed paper.

Page 74

Clearing jams 74

Note: Make sure that all paper fragments are removed.

4 Close door F.

Staple jam in door G

1 Open door G.

Page 75

Clearing jams 75

2 Pull out the staple cartridge holder.

3 Open the staple guard, and then remove the loose staples.

Note: Do not insert the staples that came out of the cartridge.

Page 76

Clearing jams 76

4 Close the staple guard.

5 Insert the staple cartridge holder.

6 Close door G.

Page 77

Troubleshooting 77

Troubleshooting

Network connection problems

Embedded Web Server does not open

Action Yes No

Step 1

Check if you are using a supported browser:

• Windows Internet Explorer version 9 or later

• Macintosh Safari version 8.0.3 or later

• Google Chrome

• Mozilla Firefox

Is your browser supported?

Step 2

Make sure that the printer IP address is correct.

View the printer IP address:

• From the home screen

• From the TCP/IP section in the Network/Ports menu

• By printing a network setup page or menu settings page,

and then ﬁnding the TCP/IP section

Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

Is the printer IP address correct?

Go to step 2. Install a supported

browser.

Go to step 3. Type the correct

printer IP address in the address

Note: Depending on the network settings, you may need to type “https://” instead of “http://” before the printer IP address to access the Embedded Web Server.

ﬁeld.

Step 3

Check if the printer is on.

Is the printer on?

Step 4

Check if the network connection is working.

Is the network connection working?

Step 5

Make sure that the cable connections to the printer and print server are secure.

For more information, see the setup documentation that came with the printer.

Are the cable connections secure?

Go to step 4. Turn on the printer.

Go to step 5. Contact your

administrator.

Go to step 6. Tighten the cable

connections.

Page 78

Troubleshooting 78

Action Yes No

Step 6

Temporarily disable the Web proxy servers. Note: Proxy servers may block or restrict you from accessing

certain Web sites including the Embedded Web Server.

Are the Web proxy servers disabled?

Step 7

Access the Embedded Web Server again by typing the correct IP address in the address ﬁeld.

Did the Embedded Web Server open?

Unable to read

Action Yes No

Step 1

Check if the ﬂash drive is inserted into the front USB port. Note: The ﬂash drive does not work when it is inserted into the

rear USB port.

ﬂash

drive

Go to step 7. Contact your

The problem is solved.

Go to step 2. The problem is

administrator.

Contact

support.

solved.

customer

Does the problem remain?

Step 2

Check if the ﬂash drive is supported. For more information, see

“Supported ﬂash drives and ﬁle types” on page 23

Does the problem remain?

Step 3

Check if the front USB port is disabled.

Does the problem remain?

Go to step 3. The problem is

solved.

Contact

support.

customer

The problem is solved.

Enabling the USB port

From the home screen, touch Settings > Network/Ports > USB > Enable USB Port.

Checking the printer connectivity

1 From the home screen, touch Settings > Reports > Network > Network Setup Page.

2 Check the ﬁrst section of the network setup page, and conﬁrm that the status is connected.

If the status is not connected, then the LAN drop may be inactive, or the network cable may be malfunctioning. Contact your administrator for assistance.

Page 79

Troubleshooting 79

Hardware options problems

Cannot detect internal option

Action Yes No

Step 1

Turn o the printer, wait for about 10 seconds, and then turn it back on.

Does the internal option operate correctly?

Step 2

Print a menu settings page, and then check if the internal option appears in the Installed Features list.

Is the internal option listed in the menu settings page?

Step 3

Check if the internal option is properly installed in the controller board.

a Turn o the printer, and then unplug the power cord from the

electrical outlet.

b Make sure that the internal option is installed in the appropriate

connector in the controller board.

c Connect the power cord to the electrical outlet, and then turn

on the printer.

The problem is solved.

Go to step 4. Go to step 3.

The problem is solved.

Go to step 2.

Go to step 4.

Does the internal option operate correctly?

Step 4

a Check if the internal option is available in the print driver.

Note: If necessary, manually add the internal option in the

print driver to make it available for print jobs. For more information, see

on page 120.

“Adding available options in the print driver”

b Resend the print job.

Does the internal option operate correctly?

The problem is solved.

Contact

support.

customer

Page 80

Troubleshooting 80

Internal solutions port does not operate correctly

Action Yes No

Step 1

Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list.

Is the ISP listed in the Installed Features list?

Step 2

Remove, and then install the ISP. For more information, see

“Installing an internal solutions port” on page 108.

Note: Use a supported ISP.

Does the ISP operate correctly?

Step 3

Check the cable and the ISP connection.

a Use the correct cable, and then make sure that it is securely

connected to the ISP.

b Check if the ISP solution interface cable is securely connected

into the receptacle of the controller board.

Does the ISP operate correctly?

Go to step 3. Go to step 2.

The problem is solved.

Go to step 3.

Contact

support.

customer

Parallel or serial interface card does not operate correctly

Action Yes No

Step 1

Print a menu settings page, and then check if the parallel or serial interface card appears in the Installed Features list.

Is the parallel or serial interface card listed in the Installed Features list?

Step 2

Remove, and then install the parallel or serial interface card. For more information, see

page 108.

Does the parallel or serial interface card operate correctly?

Step 3

Check the connection between the cable and the parallel or serial interface card.

Does the parallel or serial interface card operate correctly?

“Installing an internal solutions port” on

Go to step 3. Go to step 2.

The problem is solved.

Go to step 3.

Contact

support.

customer

Page 81

Troubleshooting 81

Paper feed problems

Envelope seals when printing

Action Yes No

1 Use envelopes that have been stored in a dry environment.

Note: Printing on envelopes with high moisture content can seal the

ﬂaps.

Contact

customer support.

2 Resend the print job.

Does the envelope seal when printing?

Collated printing does not work

Action Yes No

Step 1

a From the home screen, touch Settings > Print > Layout >

Collate.

b Set Collate to (1,2,3) (1,2,3).

c Resend the print job.

Is the document printed and collated correctly?

Step 2

a From the printer software, set Collate to (1,2,3) (1,2,3).

b Resend the print job.

The problem is solved.

Go to step 2.

Go to step 3.

Is the document printed and collated correctly?

Step 3

a Reduce the number of pages in the print job.

b Resend the print job.

Is the document printed and collated correctly?

The problem is solved.

Contact

support.

customer

Page 82

Troubleshooting 82

Paper curl

Action Yes No

Step 1

Move the paper guides in the tray to the correct position for the paper loaded.

Is the paper still curled?

Step 2

a Depending on your operating system, specify the paper type

and weight from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Is the paper still curled?

Step 3

a Remove paper from the tray, and then turn it over.

b Resend the print job.

Go to step 2. The problem is

solved.

Go to step 3. The problem is

solved.

Go to step 4. The problem is

solved.

Is the paper still curled?

Step 4

a Load paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

Contact

support.

customer

b Resend the print job.

Is the paper still curled?

Tray linking does not work

Action Yes No

Step 1

a Check if the trays contain paper of the same size and type.

b Check if the paper guides are positioned correctly.

c Print the document.

Do the trays link correctly?

The problem is solved.

Go to step 2.

Page 83

Troubleshooting 83

Action Yes No

Step 2

a From the home screen, touch Settings > Paper > Tr ay

Conﬁguration > Paper Size/Type.

The problem is solved.

b Set the paper size and type to match the paper loaded in the

linked trays.

c Print the document.

Do the trays link correctly?

Paper frequently jams

Action Yes No

Step 1

a Pull out the tray.

b Check if the paper is loaded correctly.

Notes:

• Make sure that the paper guides are positioned correctly.

• Make sure that the stack height is below the maximum

paper ﬁll indicator.

• Make sure to print on recommended paper size and type.

c Insert the tray.

d Print the document.

Go to step 2. The problem is

Contact

support.

solved.

customer

Do paper jams still occur frequently?

Step 2

a Load paper from a fresh package.

Contact

support.

customer

b Print the document.

Do paper jams still occur frequently?

Jammed pages are not reprinted

Action Yes No

1 From the home screen, touch Settings >

Recovery.

Notiﬁcations

2 From the Jam Recovery menu, select On or Auto. 3 Apply the changes.

Are the jammed pages reprinted?

> Jam Content

The problem is solved.

Contact

customer support.

Page 84

Troubleshooting 84

Printing problems

Conﬁdential and other held documents do not print

Action Yes No

Step 1

a From the control panel, check if the documents appear in the

Held Jobs list. Note: If the documents are not listed, then print the

documents using the Print and Hold options.

b Print the documents.

Are the documents printed?

Step 2

The print job may contain a formatting error or invalid data.

• Delete the print job, and then send it again.

• For PDF ﬁles, generate a new ﬁle, and then print the

documents.

Are the documents printed?

Step 3

If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates.

For Windows users

a Open the Printing Preferences dialog.

b From the Print and Hold section, select Keep duplicate

documents.

c Enter a PIN.

d Resend the print job.

The problem is solved.

Go to step 2.

Go to step 3.

Go to step 4.

For Macintosh users

a Save and name each job dierently.

b Send the job individually.

Are the documents printed?

Step 4

a Delete some held jobs to free up printer memory.

b Resend the print job.

Are the documents printed?

The problem is solved.

Go to step 5.

Page 85

Troubleshooting 85

Action Yes No

Step 5

a Add printer memory.

The problem is solved.

b Resend the print job.

Are the documents printed?

Slow printing

Action Yes No

Step 1

a Make sure that the printer is not in Eco‑Mode.

b Resend the print job.

Is the printer still printing slow?

Step 2

a Reduce the number of pages to print.

b Resend the print job.

Is the printer still printing slow?

Go to step 2. The problem is

Go to step 3. The problem is

Contact

support.

solved.

customer

Step 3

a Remove held jobs.

b Resend the print job.

Is the printer still printing slow?

Step 4

a Connect the printer cable securely to the printer and the

computer, print server, option, or other network device.

b Resend the print job.

Is the printer still printing slow?

Step 5

a Add more printer memory.

b Resend the print job.

Is the printer still printing slow?

Go to step 4. The problem is

solved.

Go to step 5. The problem is

solved.

Contact

support.

customer

The problem is solved.

Page 86

Troubleshooting 86

Print jobs do not print

Action Yes No

Step 1

a From the document you are trying to print, open the Print

dialog, and then check if you have selected the correct printer.

b Resend the print job.

Is the document printed?

Step 2

a Check if the printer is on.

b Resolve any error messages that appear on the display.

c Resend the print job.

Is the document printed?

Step 3

a Check if the ports are working and if the cables are securely

connected to the computer and the printer. For more information, see the setup documentation that came

with the printer.

b Resend the print job.

Is the document printed?

The problem is solved.

Go to step 2.

Go to step 3.

Go to step 4.

Step 4

a Turn o the printer, wait for about 10 seconds, and then turn it

back on.

b Resend the print job.

Is the document printed?

Step 5

a Remove, and then reinstall the printer software.

Note: The printer software is available at

http://support.lexmark.com.

b Resend the print job.

Is the document printed?

The problem is solved.

Go to step 5.

Contact

support.

customer

Page 87

Troubleshooting 87

Print quality is poor

Blank or white pages

Action Yes No

Step 1

a Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.

b Resend the print job.

Is the printer still printing blank or white pages?

Step 2

Replace the imaging unit or imaging kit, and then resend the print job.

Is the printer still printing blank or white pages?

Dark print

Go to step 2. The problem is

solved.

Contact

support.

customer

The problem is solved.

Page 88

Troubleshooting 88

Action Yes No

Step 1

a From the Quality menu on the control panel, select Color

Adjust.

b Resend the print job.

Is the print still too dark?

Step 2

a Depending on your operating system, reduce the toner

darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control

panel.

b Resend the print job.

Is the print still too dark?

Step 3

a Depending on your operating system, specify the paper type,

texture, and weight from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Go to step 2. The problem is

solved.

Go to step 3. The problem is

solved.

Go to step 4. The problem is

solved.

Is the print still too dark?

Step 4

Make sure that the paper has no texture or rough ﬁnishes.

Are you printing on textured or rough paper?

Step 5

a Load paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

b Resend the print job.

Is the print still too dark?

Step 6

Replace the imaging unit or imaging kit, and then resend the print job.

Is the print still too dark?

Change the texture settings to match the paper you are printing on.

Go to step 6. The problem is

Contact

support.

customer

Go to step 5.

solved.

The problem is solved.

Page 89

Troubleshooting 89

Ghost images

Leading edge

ABCD

Trailing edge

Action Yes No

Step 1

a Load the tray with the correct paper type and weight.

b Resend the print job.

Do ghost images still appear on prints?

Step 2

a Depending on your operating system, specify the paper type

and weight from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Do ghost images still appear on prints?

Step 3

Replace the imaging unit or imaging kit, and then resend the print job.

Go to step 2. The problem is

solved.

Go to step 3. The problem is

solved.

Contact

support.

customer

The problem is solved.

Do ghost images still appear on prints?

Gray background

Leading edge

ABCDE ABCDE ABCDE

Trailing edge

Page 90

Troubleshooting 90

Action Yes No

Step 1

a Depending on your operating system, decrease the toner

darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control

panel.

b Resend the print job.

Does gray background still appear on prints?

Step 2

a Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.

b Resend the print job.

Does gray background still appear on prints?

Horizontal dark lines

Go to step 2. The problem is

solved.

Contact

support.

customer

The problem is solved.

ABCDE ABCDE ABCDE

Note: If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic.

Action Yes No

Step 1

a Depending on your operating system, specify the tray or feeder

from the Printing Preferences or Print dialog.

b Resend the print job.

Do horizontal dark lines still appear on prints?

Go to step 2. The problem is

solved.

Page 91

Troubleshooting 91

Action Yes No

Step 2

a Depending on your operating system, specify the paper type

and weight from the Printing Preferences or from Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Do horizontal dark lines still appear on prints?

Step 3

a Load paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you use it.

b Resend the print job.

Do horizontal dark lines still appear on prints?

Step 4

a Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.

b Resend the print job.

Go to step 3. The problem is

solved.

Go to step 4. The problem is

solved.

Go to step 5. The problem is

solved.

Do horizontal dark lines still appear on prints?

Step 5

Replace the imaging unit or imaging kit, and then resend the print job.

Do horizontal dark lines still appear on prints?

Horizontal white lines

Leading edge

Trailing edge

Contact

support.

customer

The problem is solved.

Page 92

Troubleshooting 92

Note: If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic.

Action Yes No

Step 1

a Depending on your operating system, specify the paper type

and weight from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Do horizontal white lines still appear on prints?

Step 2

a Load the speciﬁed tray or feeder with the recommended paper

type.

b Resend the print job.

Do horizontal white lines still appear on prints?

Step 3

a Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.

b Resend the print job.

Go to step 2. The problem is

solved.

Go to step 3. The problem is

solved.

Go to step 4. The problem is

solved.

Do horizontal white lines still appear on prints?

Step 4

Replace the imaging unit or imaging kit, and then resend the print job.

Do horizontal white lines still appear on prints?

Incorrect margins

ABCD ABCD ABCD

Contact

support.

customer

The problem is solved.

Page 93

Troubleshooting 93

Action Yes No

Step 1

a Move the paper guides in the tray to the correct position for the

paper loaded.

b Resend the print job.

Are the margins correct?

Step 2

a Depending on your operating system, specify the paper size

from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Are the margins correct?

Jagged or uneven characters

The problem is solved.

Go to step 2.

Contact

support.

customer

Action Yes No

a Check if the printer supports the fonts that are installed on your

computer.

Contact

support.

customer

The problem is solved.

1 From the control panel, touch:

Settings > Reports > Print > Print Fonts

2 Select PCL Fonts or PS Fonts.

b If the font is not supported, then install a supported font. For

more information, contact your administrator.

c Resend the print job.

Do prints still contain jagged or uneven characters?

Page 94

Troubleshooting 94

Light print

Action Yes No

Step 1

a From the Quality menu on the control panel, select Color

Adjust.

b Resend the print job.

Is the print still too light?

Step 2

a Depending on your operating system, increase the toner

darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control

panel.

b Resend the print job.

Is the print still too light?

Step 3

a Depending on your operating system, specify the paper type,

texture, and weight from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Go to step 2. The problem is

solved.

Go to step 3. The problem is

solved.

Go to step 4. The problem is

solved.

Is the print still too light?

Step 4

Make sure that the paper has no texture or rough ﬁnishes.

Are you printing on textured or rough paper?

Change the texture settings to match the paper you are printing on.

Go to step 5.

Page 95

Troubleshooting 95

Action Yes No

Step 5

a Load paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

b Resend the print job.

Is the print still too light?

Step 6

Replace the imaging unit or imaging kit, and then resend the print job.

Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.

Is the print still too light?

Mottled print and dots

Go to step 6. The problem is

solved.

Contact

support.

customer

The problem is solved.

ABC DEF

Action Yes No

Replace the imaging unit or imaging kit, and then resend the print job.

Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.

Is the print still mottled?

Contact

support.

customer

The problem is solved.

Page 96

) )

)

Troubleshooting 96

Print crooked or skewed

ABCDE

Action Yes No

Step 1

a Move the paper guides in the tray to the correct position for the

paper loaded.

b Resend the print job.

Is the print still crooked or skewed?

Step 2

a Load paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

b Resend the print job.

Is the print still crooked or skewed?

Step 3

a Check if you are printing on a supported paper.

b Resend the print job.

Is the print still crooked or skewed?

Repeating defects

Go to step 2. The problem is

solved.

Go to step 3. The problem is

solved.

Contact

support.

customer

The problem is solved.

Page 97

Troubleshooting 97

Action Yes No

1 Measure the distance between the defects.

• If the distance between the defects equals 35.4 mm

(1.39 in.) or 125.7 mm (4.95 in.), then replace the

photoconductor unit.

• If the distance between the defects equals 42.0 mm

(1.65 in.), then replace the developer unit.

• If the distance between the defects equals 47.1 mm

(1.86 in.) or 90.0 mm (3.54 in.), then replace the transfer

module.

• If the distance between the defects equals 78.5 mm

(3.09 in.), then replace the transfer roller.

• If the distance between the defects equals 96.6 mm

(3.80 in.) or 127.6 mm (5.02 in.), then replace the fuser.

2 Resend the print job.

Do the repeating defects still appear?

Solid color or black images

Take note of the distance, and then contact

support or your service

representative.

customer

The problem is solved.

Action Yes No

Step 1

a Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.

Go to step 2. The problem is

solved.

b Resend the print job.

Is the printer still printing solid color or black images?

Step 2

Replace the imaging unit or imaging kit, and then resend the print job.

Is the printer still printing solid color or black images?

Contact

support.

customer

The problem is solved.

Page 98

Troubleshooting 98

Text or images cut o

Leading edge

ABCDE ABCDE ABCDE

Trailing edge

Action Yes No

Step 1

a Move the paper guides in the tray to the correct position for the

paper loaded.

b Resend the print job.

Is the page or image still clipped?

Step 2

a Depending on your operating system, specify the paper size

from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Is the page or image still clipped?

Go to step 2. The problem is

Go to step 3. The problem is

solved.

Step 3

a Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.

b Resend the print job.

Is the page or image still clipped?

Contact

support.

customer

The problem is solved.

Page 99

Troubleshooting 99

Toner easily rubs o

Leading edge

ABC DEF

Trailing edge

Action Yes No

1 Depending on your operating system, specify the

paper type, texture, and weight from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper

loaded in the tray.

• You can also change the settings on the printer

control panel.

2 Resend the print job.

Does the toner still rub o?

Uneven print density

Contact

support.

customer

The problem is solved.

Action Yes No

Replace the imaging unit or imaging kit, and then resend the print job.

Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.

Is the print density uneven?

Contact

support.

customer

The problem is solved.

Page 100

Troubleshooting 100

Vertical dark lines or streaks

Leading edge

ABCDE ABCDE ABCDE

Trailing edge

Action Yes No

Step 1

a Depending on your operating system, specify the paper type,

texture, and weight from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Do vertical dark lines or streaks still appear on prints?

Step 2

a Load paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you use it.

b Resend the print job.

Go to step 2. The problem is

Go to step 3. The problem is

solved.

Do vertical dark lines or streaks still appear on prints?

Step 3

a Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.

b Resend the print job.

Do vertical dark lines or streaks still appear on prints?

Step 4

Replace the imaging unit or imaging kit, and then resend the print job.

Do vertical dark lines or streaks still appear on prints?

Go to step 4. The problem is

solved.

Contact

support.

customer

The problem is solved.

Lexmark 21K0282 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Safety information

Conventions

Learning about the printer

Finding information about the printer

Selecting a location for the printer

Attaching cables

Using the control panel

Understanding the status of the power button and indicator light

Using the home screen

Menus list

Printing a menu settings page

Setting up and using the home screen applications

Customizing the home screen

Using Display Customization

Setting up Forms and Favorites

Loading paper and specialty media

Setting the size and type of the specialty media

Loading trays

Loading the multipurpose feeder

Linking trays

Printing

Printing from a computer

Printing forms

Printing held jobs

Printing a font sample list

Printing a directory list

Canceling a print job

Securing the printer

Locating the security slot

Erasing printer memory

Erasing printer hard disk memory

Restoring factory default settings

Statement of Volatility

Maintaining the printer

Networking

Changing port settings after installing an internal solutions port

Setting up serial printing (Windows only)

Cleaning the printer

Ordering parts and supplies

Checking the status of parts and supplies

Using genuine Lexmark parts and supplies

Ordering toner cartridges

Ordering a photoconductor unit

Ordering developer units

Ordering imaging units

Ordering staple cartridges

Ordering a waste toner bottle

Replacing parts and supplies

Replacing a developer unit

Replacing the fuser

Replacing a photoconductor unit

Replacing an imaging unit

Replacing a toner cartridge

Replacing the waste toner bottle

Replacing the transfer belt

Replacing the transfer roller

Replacing the pick roller

Replacing the separator bracket

Replacing the staple cartridge unit

Moving the printer

Moving the printer to another location

Shipping the printer

Saving energy and paper

Setting up power saver modes

Adjusting the brightness of printer display

Conserving supplies

Recycling

Recycling Lexmark products

Recycling Lexmark packaging

Returning Lexmark cartridges for reuse or recycling

Clearing jams

Avoiding jams

Identifying jam locations

Paper jam in trays

Paper jam in the multipurpose feeder