Lexmark 16M1994, 16M1305, 16M1260, 16M1742 User Manual
X651de, X652de, X654de,
X656de, X656dte, X658d,
X658de, X658dme, X658dfe,
X658dte, X658dtme, X658dtfe
User's Guide
July 2008 www.lexmark.com
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
All other trademarks are the property of their respective owners.
© 2008 Lexmark International, Inc.
All rights reserved.
740 West New Circle Road
Lexington, Kentucky 40550
Contents
Safety information...........................................................................13
Learning about the printer.............................................................15
Finding information about the printer........................................................................................................................15
Printer configurations........................................................................................................................................................16
Selecting a location for the printer...............................................................................................................................17
Basic functions of the scanner........................................................................................................................................17
Understanding the ADF and scanner glass................................................................................................................18
Understanding the printer control panel...................................................................................................................19
Understanding the home screen...................................................................................................................................20
Using the touch-screen buttons....................................................................................................................................22
Additional printer setup..................................................................26
Installing internal options................................................................................................................................................26
Available internal options............................................................................................................................................................26
Accessing the system board to install internal options....................................................................................................27
Installing a memory card .............................................................................................................................................................29
Installing a flash memory or firmware card...........................................................................................................................30
Installing an Internal Solutions Port.........................................................................................................................................32
Installing a printer hard disk.......................................................................................................................................................38
Installing a fax card ........................................................................................................................................................................ 42
Attaching cables..................................................................................................................................................................44
Verifying printer setup.......................................................................................................................................................45
Printing a menu settings page...................................................................................................................................................45
Printing a network setup page .................................................................................................................................................. 46
Setting up the printer software......................................................................................................................................46
Installing printer software ...........................................................................................................................................................46
Updating available options in the printer driver.................................................................................................................47
Setting up wireless printing.............................................................................................................................................48
Information you will need to set up the printer on a wireless network......................................................................48
Installing the printer on a wireless network (Windows)...................................................................................................49
Installing the printer on a wireless network (Macintosh).................................................................................................50
Installing the printer on a wired network...................................................................................................................53
Changing port settings after installing a new network Internal Solutions Port...........................................56
Setting up serial printing..................................................................................................................................................58
Setting up the printer to fax............................................................................................................................................60
Choosing a fax connection.......................................................................................................................................................... 60
Contents
3
Using an RJ11 adapter ..................................................................................................................................................................61
Connecting directly to a telephone wall jack in Germany...............................................................................................64
Connecting to a telephone.........................................................................................................................................................65
Connecting to an answering machine....................................................................................................................................66
Connecting to a computer with a modem............................................................................................................................68
Setting the outgoing fax name and number........................................................................................................................ 69
Setting the date and time............................................................................................................................................................ 70
Turning Daylight Saving Time on.............................................................................................................................................70
Loading paper and specialty media.............................................71
Setting the Paper Size and Paper Type........................................................................................................................71
Configuring Universal paper settings..........................................................................................................................71
Loading the standard or optional 250-sheet or 550-sheet tray..........................................................................72
Loading the 2000-sheet tray...........................................................................................................................................75
Loading the multipurpose feeder.................................................................................................................................79
Loading the envelope feeder..........................................................................................................................................81
Linking and unlinking trays.............................................................................................................................................83
Linking trays......................................................................................................................................................................................83
Unlinking trays.................................................................................................................................................................................83
Assigning a custom paper type name..................................................................................................................................... 84
Changing a Custom Type <x> name.......................................................................................................................................84
Paper and specialty media guidelines.........................................85
Paper guidelines..................................................................................................................................................................85
Paper characteristics......................................................................................................................................................................85
Unacceptable paper ......................................................................................................................................................................86
Selecting paper................................................................................................................................................................................86
Selecting preprinted forms and letterhead........................................................................................................................... 86
Using recycled paper and other office papers..................................................................................................................... 87
Storing paper....................................................................................................................................................................................87
Supported paper sizes, types, and weights...............................................................................................................88
Paper sizes supported by the printer......................................................................................................................................88
Paper types and weights supported by the printer...........................................................................................................90
Paper types and weights supported by the finisher..........................................................................................................90
Copying...............................................................................................92
Making copies.......................................................................................................................................................................92
Making a quick copy......................................................................................................................................................................92
Copying using the ADF.................................................................................................................................................................92
Copying using the scanner glass ..............................................................................................................................................93
Copying photos....................................................................................................................................................................93
Copying on specialty media............................................................................................................................................93
Contents
4
Making transparencies..................................................................................................................................................................93
Copying to letterhead...................................................................................................................................................................94
Customizing copy settings...............................................................................................................................................94
Copying from one size to another............................................................................................................................................94
Making copies using paper from a selected tray ................................................................................................................ 95
Copying a document that contains mixed paper sizes.....................................................................................................95
Copying on both sides of the paper (duplexing)................................................................................................................ 96
Reducing or enlarging copies....................................................................................................................................................96
Adjusting copy quality.................................................................................................................................................................. 97
Collating copies...............................................................................................................................................................................97
Placing separator sheets between copies.............................................................................................................................98
Copying multiple pages onto a single sheet........................................................................................................................98
Creating a custom job (job build).............................................................................................................................................99
Job interrupt.......................................................................................................................................................................100
Placing information on copies.....................................................................................................................................100
Placing the date and time at the top of each page..........................................................................................................100
Placing an overlay message on each page..........................................................................................................................100
Canceling a copy job........................................................................................................................................................101
Canceling a copy job while the document is in the ADF ...............................................................................................101
Canceling a copy job while copying pages using the scanner glass.........................................................................101
Canceling a copy job while the pages are being printed ..............................................................................................101
Understanding the copy screens and options.......................................................................................................101
Copy from........................................................................................................................................................................................101
Copy to .............................................................................................................................................................................................101
Scale...................................................................................................................................................................................................102
Darkness...........................................................................................................................................................................................102
Content.............................................................................................................................................................................................102
Sides (Duplex) ................................................................................................................................................................................102
Collate...............................................................................................................................................................................................102
Options.............................................................................................................................................................................................102
Improving copy quality...................................................................................................................................................104
E-mailing..........................................................................................105
Getting ready to e-mail...................................................................................................................................................105
Setting up the e-mail function.................................................................................................................................................105
Configuring the e-mail settings...............................................................................................................................................106
Creating an e-mail shortcut...........................................................................................................................................106
Creating an e-mail shortcut using the Embedded Web Server ...................................................................................106
Creating an e-mail shortcut using the touch screen........................................................................................................106
E-mailing a document.....................................................................................................................................................107
Sending an e-mail using the touch screen..........................................................................................................................107
Sending an e-mail using a shortcut number ......................................................................................................................107
Sending an e-mail using the address book.........................................................................................................................107
Contents
5
Customizing e-mail settings.........................................................................................................................................108
Adding e-mail subject and message information.............................................................................................................108
Changing the output file type..................................................................................................................................................108
Canceling an e-mail..........................................................................................................................................................109
Understanding e-mail options.....................................................................................................................................109
Original Size....................................................................................................................................................................................109
Sides (Duplex) ................................................................................................................................................................................109
Orientation......................................................................................................................................................................................109
Binding .............................................................................................................................................................................................109
E-mail Subject ................................................................................................................................................................................109
E-mail File Name............................................................................................................................................................................109
E-mail Message..............................................................................................................................................................................110
Resolution........................................................................................................................................................................................110
Send As.............................................................................................................................................................................................110
Content.............................................................................................................................................................................................110
Advanced Options........................................................................................................................................................................110
Faxing...............................................................................................111
Sending a fax......................................................................................................................................................................111
Sending a fax using the printer control panel....................................................................................................................111
Sending a fax using the computer.........................................................................................................................................112
Creating shortcuts............................................................................................................................................................112
Creating a fax destination shortcut using the Embedded Web Server.....................................................................112
Creating a fax destination shortcut using the touch screen.........................................................................................113
Using shortcuts and the address book......................................................................................................................113
Using fax shortcuts.......................................................................................................................................................................113
Using the address book..............................................................................................................................................................113
Customizing fax settings................................................................................................................................................114
Changing the fax resolution .....................................................................................................................................................114
Making a fax lighter or darker..................................................................................................................................................114
Sending a fax at a scheduled time..........................................................................................................................................115
Viewing a fax log...........................................................................................................................................................................115
Blocking junk faxes.......................................................................................................................................................................115
Canceling an outgoing fax.............................................................................................................................................116
Canceling a fax while the original documents are still scanning ................................................................................116
Canceling a fax after the original documents have been scanned to memory.....................................................116
Understanding fax options............................................................................................................................................116
Original Size....................................................................................................................................................................................116
Content.............................................................................................................................................................................................116
Sides (Duplex) ................................................................................................................................................................................117
Resolution........................................................................................................................................................................................117
Darkness...........................................................................................................................................................................................117
Advanced Options........................................................................................................................................................................117
Contents
6
Improving fax quality.......................................................................................................................................................118
Holding and forwarding faxes......................................................................................................................................118
Holding faxes..................................................................................................................................................................................118
Forwarding a fax ...........................................................................................................................................................................119
Scanning to an FTP address.........................................................120
Scanning to an FTP address..........................................................................................................................................120
Scanning to an FTP address using the keypad ..................................................................................................................120
Scanning to an FTP address using a shortcut number....................................................................................................121
Scanning to an FTP address using the address book......................................................................................................121
Creating shortcuts............................................................................................................................................................121
Creating an FTP shortcut using the Embedded Web Server.........................................................................................121
Creating an FTP shortcut using the touch screen.............................................................................................................122
Understanding FTP options..........................................................................................................................................122
Original Size....................................................................................................................................................................................122
Sides (Duplex) ................................................................................................................................................................................122
Orientation......................................................................................................................................................................................122
Binding .............................................................................................................................................................................................122
Resolution........................................................................................................................................................................................122
Send As.............................................................................................................................................................................................123
Content.............................................................................................................................................................................................123
Advanced Options........................................................................................................................................................................123
Improving FTP quality.....................................................................................................................................................124
Scanning to a computer or flash drive......................................125
Scanning to a computer.................................................................................................................................................125
Scanning to a flash drive................................................................................................................................................126
Understanding scan profile options..........................................................................................................................126
Quick Setup.....................................................................................................................................................................................126
Format Type....................................................................................................................................................................................127
Compression...................................................................................................................................................................................127
Default Content.............................................................................................................................................................................127
Color ..................................................................................................................................................................................................127
Original Size....................................................................................................................................................................................127
Orientation......................................................................................................................................................................................127
Sides (Duplex) ................................................................................................................................................................................127
Darkness...........................................................................................................................................................................................127
Resolution........................................................................................................................................................................................128
Advanced Imaging.......................................................................................................................................................................128
Improving scan quality...................................................................................................................................................128
Contents
7
Printing.............................................................................................129
Printing a document........................................................................................................................................................129
Printing on specialty media...........................................................................................................................................129
Tips on using letterhead.............................................................................................................................................................129
Tips on using transparencies....................................................................................................................................................130
Tips on using envelopes.............................................................................................................................................................130
Tips on using labels......................................................................................................................................................................131
Tips on using card stock.............................................................................................................................................................131
Printing confidential and other held jobs................................................................................................................132
Holding jobs in the printer........................................................................................................................................................132
Printing confidential and other held jobs from Windows .............................................................................................133
Printing confidential and other held jobs from a Macintosh computer...................................................................133
Printing from a flash drive..............................................................................................................................................134
Printing information pages...........................................................................................................................................135
Printing a directory list................................................................................................................................................................135
Printing the print quality test pages......................................................................................................................................135
Canceling a print job........................................................................................................................................................135
Canceling a print job from the printer control panel......................................................................................................135
Canceling a print job from the computer............................................................................................................................136
Clearing jams...................................................................................138
Avoiding jams.....................................................................................................................................................................138
Understanding jam numbers and locations...........................................................................................................139
200 and 201 paper jams.................................................................................................................................................139
202 paper jam.....................................................................................................................................................................141
230–239 paper jams.........................................................................................................................................................142
240–249 paper jams.........................................................................................................................................................143
250 paper jam.....................................................................................................................................................................144
260 paper jam.....................................................................................................................................................................145
270–279 paper jams.........................................................................................................................................................145
280–282 paper jams.........................................................................................................................................................145
283 staple jams..................................................................................................................................................................146
290–294 paper jams.........................................................................................................................................................148
Understanding printer menus.....................................................150
Menus list.............................................................................................................................................................................150
Paper menu.........................................................................................................................................................................151
Default Source menu...................................................................................................................................................................151
Paper Size/Type menu................................................................................................................................................................151
Contents
8
Configure MP menu.....................................................................................................................................................................155
Envelope Enhance........................................................................................................................................................................155
Substitute Size menu...................................................................................................................................................................155
Paper Texture menu ....................................................................................................................................................................156
Paper Weight menu.....................................................................................................................................................................157
Paper Loading menu...................................................................................................................................................................159
Custom Types menu....................................................................................................................................................................160
Custom Names menu..................................................................................................................................................................161
Custom Scan Sizes menu...........................................................................................................................................................161
Custom Bin Names menu ..........................................................................................................................................................162
Universal Setup menu.................................................................................................................................................................162
Bin Setup menu.............................................................................................................................................................................163
Reports menu.....................................................................................................................................................................164
Network/Ports menu.......................................................................................................................................................165
Active NIC menu............................................................................................................................................................................165
Standard Network or Network <x> menus.........................................................................................................................165
SMTP Setup menu ........................................................................................................................................................................167
Network Reports menu ..............................................................................................................................................................168
Network Card menu.....................................................................................................................................................................168
TCP/IP menu...................................................................................................................................................................................169
IPv6 menu........................................................................................................................................................................................170
Wireless menu................................................................................................................................................................................171
AppleTalk menu............................................................................................................................................................................171
NetWare menu...............................................................................................................................................................................172
LexLink menu.................................................................................................................................................................................172
Standard USB menu.....................................................................................................................................................................173
Parallel <x> menu.........................................................................................................................................................................175
Serial <x> menu ............................................................................................................................................................................177
Security menu....................................................................................................................................................................180
Miscellaneous menu....................................................................................................................................................................180
Confidential Print menu.............................................................................................................................................................181
Disk Wiping menu........................................................................................................................................................................181
Security Audit Log menu ...........................................................................................................................................................183
Set Date/Time menu....................................................................................................................................................................183
Settings menu....................................................................................................................................................................184
General Settings menu...............................................................................................................................................................184
Copy Settings menu ....................................................................................................................................................................192
Fax Settings menu........................................................................................................................................................................198
E-mail Settings menu ..................................................................................................................................................................207
FTP Settings menu........................................................................................................................................................................212
Flash Drive menu..........................................................................................................................................................................215
Print Settings..................................................................................................................................................................................221
Help menu...........................................................................................................................................................................233
Contents
9
Understanding printer messages...............................................234
List of status and error messages................................................................................................................................234
Maintaining the printer.................................................................252
Cleaning the exterior of the printer............................................................................................................................252
Cleaning the scanner glass............................................................................................................................................252
Adjusting scanner registration.....................................................................................................................................253
Storing supplies.................................................................................................................................................................255
Conserving supplies.........................................................................................................................................................255
Checking the status of supplies...................................................................................................................................255
Checking the status of supplies from the printer control panel..................................................................................255
Checking the status of supplies from a network computer..........................................................................................255
Ordering supplies..............................................................................................................................................................256
Ordering print cartridges...........................................................................................................................................................256
Ordering a maintenance kit......................................................................................................................................................257
Ordering a fuser.............................................................................................................................................................................258
Ordering an ADF maintenance kit..........................................................................................................................................258
Ordering a transfer roller............................................................................................................................................................258
Ordering charge rolls...................................................................................................................................................................258
Ordering pick rollers....................................................................................................................................................................258
Ordering ADF replacement parts............................................................................................................................................259
Ordering staple cartridges.........................................................................................................................................................259
Recycling Lexmark products.........................................................................................................................................259
Moving the printer............................................................................................................................................................259
Before moving the printer.........................................................................................................................................................259
Moving the printer to another location................................................................................................................................260
Setting the printer up in a new location ..............................................................................................................................260
Shipping the printer ....................................................................................................................................................................261
Administrative support.................................................................262
Finding advanced networking and administrator information.......................................................................262
Using the Embedded Web Server...............................................................................................................................262
Checking the device status............................................................................................................................................262
Setting up e-mail alerts...................................................................................................................................................262
Viewing reports..................................................................................................................................................................263
Adjusting the brightness of the display....................................................................................................................263
Adjusting Power Saver....................................................................................................................................................264
Restoring the factory default settings.......................................................................................................................264
Contents
10
Troubleshooting.............................................................................266
Solving basic printer problems....................................................................................................................................266
Printer control panel display is blank or displays only diamonds...................................................................266
Solving printing problems.............................................................................................................................................266
Multiple-language PDFs do not print....................................................................................................................................266
Error message about reading USB drive appears..............................................................................................................266
Jobs do not print...........................................................................................................................................................................267
Confidential and other held jobs do not print...................................................................................................................267
Job takes longer than expected to print..............................................................................................................................268
Job prints from the wrong tray or on the wrong paper .................................................................................................268
Incorrect characters print...........................................................................................................................................................268
Tray linking does not work........................................................................................................................................................269
Large jobs do not collate ...........................................................................................................................................................269
Unexpected page breaks occur...............................................................................................................................................269
Solving copy problems...................................................................................................................................................270
Copier does not respond ...........................................................................................................................................................270
Scanner unit does not close......................................................................................................................................................270
Poor copy quality..........................................................................................................................................................................270
Partial document or photo copies..........................................................................................................................................272
Solving scanner problems.............................................................................................................................................272
Checking an unresponsive scanner.......................................................................................................................................272
Scan was not successful .............................................................................................................................................................272
Scanning takes too long or freezes the computer............................................................................................................273
Poor scanned image quality .....................................................................................................................................................273
Partial document or photo scans............................................................................................................................................273
Cannot scan from a computer .................................................................................................................................................274
Solving fax problems.......................................................................................................................................................274
Caller ID is not shown..................................................................................................................................................................274
Cannot send or receive a fax.....................................................................................................................................................274
Can send but not receive faxes................................................................................................................................................276
Can receive but not send faxes................................................................................................................................................277
Received fax has poor print quality........................................................................................................................................277
Solving option problems................................................................................................................................................278
Option does not operate correctly or quits after it is installed ....................................................................................278
Paper trays.......................................................................................................................................................................................278
2000-sheet tray..............................................................................................................................................................................279
Envelope feeder ............................................................................................................................................................................279
Output options..............................................................................................................................................................................280
Flash memory card.......................................................................................................................................................................280
Hard disk with adapter................................................................................................................................................................280
Internal Solutions Port ................................................................................................................................................................280
Memory card ..................................................................................................................................................................................280
Contents
11
Solving paper feed problems.......................................................................................................................................281
Paper frequently jams.................................................................................................................................................................281
Paper jam message remains after jam is cleared..............................................................................................................281
Page that jammed does not reprint after you clear the jam.........................................................................................281
Solving print quality problems....................................................................................................................................282
Isolating print quality problems..............................................................................................................................................282
Blank pages.....................................................................................................................................................................................282
Characters have jagged or uneven edges...........................................................................................................................283
Clipped images..............................................................................................................................................................................283
Ghost images..................................................................................................................................................................................283
Gray background ..........................................................................................................................................................................284
Incorrect margins..........................................................................................................................................................................284
Paper curl.........................................................................................................................................................................................285
Print irregularities.........................................................................................................................................................................285
Repeating defects.........................................................................................................................................................................286
Skewed print...................................................................................................................................................................................287
Solid black or white streaks.......................................................................................................................................................287
Print is too light .............................................................................................................................................................................288
Print is too dark..............................................................................................................................................................................289
Solid color pages...........................................................................................................................................................................290
Streaked vertical lines.................................................................................................................................................................290
Toner fog or background shading appears on the page ...............................................................................................291
Toner rubs off.................................................................................................................................................................................291
Toner specks...................................................................................................................................................................................292
Transparency print quality is poor..........................................................................................................................................292
Embedded Web Server does not open.....................................................................................................................292
Check the network connections .............................................................................................................................................292
Check the network settings......................................................................................................................................................293
Contacting Customer Support.....................................................................................................................................293
Notices..............................................................................................294
Edition notice.....................................................................................................................................................................294
Industry Canada notices.................................................................................................................................................296
Power consumption.........................................................................................................................................................304
Index.................................................................................................311
Contents
12
Safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of
procedures other than those specified herein may result in hazardous radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.
You must understand the section in your operating instructions that discusses the guidelines for selecting print media
to avoid the possibility of harmful emissions.
Use care when you replace a lithium battery.
CAUTION—POTENTIAL INJURY: There is a danger of explosion if a lithium battery is incorrectly replaced.
Replace it only with the same or an equivalent type of lithium battery. Do not recharge, disassemble, or incinerate
a lithium battery. Discard used batteries according to the manufacturer's instructions and local regulations.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to move it safely.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury
or printer damage:
• Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.
• Disconnect all cords and cables from the printer before moving it.
• Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the
same time.
Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
Use only the telecommunications (RJ-11) cord provided with this product or a 26 AWG or larger replacement when
connecting this product to the public switched telephone network.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If the power cord is misused, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of misuse. Remove the power cord from the electrical outlet before inspecting it.
Safety information
13
Refer service or repairs, other than those described in the user documentation, to a professional service person.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug
the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product
or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning
storm.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You
must use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an
input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies,
and faxes, you may need additional furniture. For more information, see
www.lexmark.com/multifunctionprinters.
SAVE THESE INSTRUCTIONS.
Safety information
14
Learning about the printer
Finding information about the printer
Setup
Description Where to find
The Setup information gives you instructions for
setting up the printer. Follow the set of instructions
for local, network, or wireless, depending on what
you need.
information
You can find the Setup information on the side of the printer
box or on the Lexmark Web site at www.lexmark.com.
Help
Description Where to find
The Help gives you instructions for using the software.
While in any Lexmark software program, click Help,
Tips Help, or Help Help Topics.
Customer support
Description Where to find (North America) Where to find (rest of world)
Telephone support
Call us at
• US: 1-800-332-4120
Monday–Friday (8:00 AM–11:00 PM
ET)
Saturday (Noon–6:00 PM ET)
• Canada: 1-800-539-6275
Monday–Friday (8:00 AM–11:00 PM
ET)
Saturday (Noon–6:00 PM ET)
Telephone numbers and support hours
vary by country or region.
Visit our Web site at
www.lexmark.com. Select a country or
region, and then select the Customer
Support link.
Note: For additional information about
contacting Lexmark, see the printed
warranty that came with your printer.
• Mexico: 001-888-377-0063
Monday–Friday (8:00 AM–8:00 PM
ET)
Note: Telephone numbers and support
times may change without notice. For
the most recent telephone numbers
available, see the printed warranty
statement that came with your printer.
Learning about the printer
15
Description Where to find (North America) Where to find (rest of world)
E-mail support
For e-mail support, visit our Web site:
www.lexmark.com.
1 Click SUPPORT.
2 Click Technical Support.
3 Select your printer type.
4 Select your printer model.
5 From the Support Tools section,
click e-Mail Support.
6 Complete the form, and then click
Submit Request.
Printer configurations
Note: Printer configuration may vary depending on your printer model.
Basic models
1
2
E-mail support varies by country or
region, and may not be available in some
instances.
Visit our Web site at
www.lexmark.com. Select a country or
region, and then select the Customer
Support link.
Note: For additional information about
contacting Lexmark, see the printed
warranty that came with your printer.
Automatic Document Feeder (ADF)
1
Printer control panel
2
Standard exit bin
3
Multipurpose feeder
4
550-sheet tray (Tray 1)
5
550-sheet tray (Tray 2)
6
Optional output bin
7
7
3
2
4
5
6
Learning about the printer
16
Selecting a location for the printer
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install
any options, leave enough room for them also. It is important to:
• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard.
• Provide a flat, sturdy, and stable surface.
• Keep the printer:
– Away from the direct airflow of air conditioners, heaters, or ventilators
– Free from direct sunlight, humidity extremes, or temperature fluctuations
– Clean, dry, and free of dust
• Allow the following recommended amount of space around the printer for proper ventilation:
5
4
Right Side 20 cm (8 in.)
1
Left Side 31 cm (12 in.)
2
Front 51 cm (20 in.)
3
Rear 20 cm (8 in.)
4
Top 31 cm (12 in.)
5
5
4
3
2
1
3
2
1
Basic functions of the scanner
The scanner provides copy, fax, and scan-to-network capability for large workgroups. You can:
• Make quick copies, or change the settings on the printer control panel to perform specific copy jobs.
• Send a fax using the printer control panel.
• Send a fax to multiple fax destinations at the same time.
• Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination.
• Scan documents and send them to another printer (PDF by way of FTP).
Learning about the printer
17
Understanding the ADF and scanner glass
Automatic Document Feeder (ADF) Scanner glass
A
Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards
or photos), transparencies, photo paper, or thin media (such as
magazine clippings or lightweight carbonless forms).
You can use the ADF or the scanner glass to scan documents.
Using the ADF
The Automatic Document Feeder (ADF) can scan multiple pages, including duplex pages. When using the ADF:
• Load the document into the ADF faceup, short edge first.
• Load up to 75 sheets of plain paper in the ADF input tray.
• Scan sizes from 76.2 x 139.4 mm (3.0 x 5.5 in.) to 215.9 x 355.6 mm (8.5 x 14 in.).
• Scan documents with mixed page sizes (letter and legal).
• Scan media weights from 52 to 120 g/m
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
2
(14 to 32 lb).
Using the scanner glass
The scanner glass can be used to scan or copy single pages or book pages. When using the scanner glass:
• Place a document facedown on the scanner glass in the upper left corner.
• Scan or copy documents up to 215.9 x 355.6 mm (8.5 x 14 in.).
• Copy books up to 25.3 mm (1 in.) thick.
Learning about the printer
18
Understanding the printer control panel
1
Item Description
Display View scanning, copying, faxing, and printing options as well as status and error messages.
1
2
Keypad
12
ABC3DEF
4
JKL
GHI
7
TUV
PQRS
*
5
8
Enter numbers or symbols on the display.
6
MNO
9
WXYZ
#0
12
ABC3DEF
*
6
MNO5JKL4GHI
9
WXYZ8TUV7PQRS
#0
2
3
4
5
8
7
6
3
4
5
Dial Pause
Back
Home
• Press to cause a two- or three-second dial pause in a fax number. In the Fax To
field, a Dial Pause is represented by a comma (,).
• From the home screen, press to redial a fax number.
• The button functions only within the Fax menu or with fax functions. When outside
of the Fax menu, fax function, or home screen, pressing causes an error beep.
In the Copy menu, press to delete the right-most digit of the value in the Copy Count.
The default value of 1 appears if the entire number is deleted by pressing
times.
In the Fax Destination List, press
manually. You can also press
is deleted, another press of
In the E-mail Destination List, press
to delete the right-most digit of a number entered
to delete an entire shortcut entry. Once an entire line
causes the cursor to move up one line.
to delete the character to the left of the cursor.
If the character is in a shortcut, then the shortcut is deleted.
Press to return to the home screen.
Learning about the printer
numerous
19
Item Description
Start
6
• Press to initiate the current job indicated on the display.
• From the home screen, press to start a copy job with the default settings.
• If pressed while a job is scanning, the button has no effect.
Indicator light Indicates the printer status:
7
• Off—The power is off.
• Blinking green—The printer is warming up, processing data, or printing.
• Solid green—The printer is on, but idle.
• Blinking red—Operator intervention is needed.
Stop Stops all printer activity
8
A list of options is offered once Stopped appears on the display.
Understanding the home screen
After the printer is turned on and a short warm-up period occurs, the display shows the following basic screen which
is referred to as the home screen. Use the home screen buttons to initiate an action such as copying, faxing, or
scanning; to open the menu screen; or to respond to messages.
8
Display item Description
Copy Opens the Copy menus
1
Note: From the home screen, you can also access the Copy menus by pressing a
number on the keypad.
E-mail Opens the E-mail menus
2
Menus Opens the menus. These menus are available only when the printer is in the Ready
3
state.
FTP Opens the File Transfer Protocol (FTP) menus
4
Note: This function must be set up by your system support person. Once it is set up, it
appears as a display item.
Ready
Touch any button to begin.
1
2
34567
Learning about the printer
20
Display item Description
Status message bar
5
• Shows the current printer status such as Ready or Busy.
• Shows printer conditions such as Toner Low.
• Shows intervention messages to give instructions on what you should do so the
printer can continue processing, such as Close door or Insert print
cartridge.
Status/Supplies Appears on the display whenever the printer status includes a message requiring
6
intervention. Touch it to access the messages screen for more information on the
message, including how to clear it.
Tips All menus have a Tips button. Tips is a context-sensitive Help feature within the display
7
touch screens.
Fax Opens the Fax menus
8
Other buttons that may appear on the home screen:
Display item Function
Release Held Faxes If this button is shown, then there are held faxes with a scheduled
hold time previously set. To access the list of held faxes, touch this
button.
Search Held Jobs Searches on any of the following items and returns search results:
• User names for held or confidential print jobs
• Job names for held jobs, excluding confidential print jobs
• Profile names
• Bookmark container or job names
• USB container or job names for supported extensions only
Held Jobs Opens a screen containing all the held jobs
Lock Device This button appears on the screen when the printer is unlocked
and Device Lockout Personal Identification Number (PIN) has
been set.
Touching this button opens a PIN entry screen. Entering the
correct PIN locks the printer control panel (touch screen and hard
buttons).
Unlock Device This button appears on the screen when the printer is locked. The
printer control panel buttons and shortcuts cannot be used while
it appears.
Touching this button opens a PIN entry screen. Entering the
correct PIN unlocks the printer control panel (touch screen and
hard buttons).
Learning about the printer
21
Display item Function
Cancel Jobs Opens the Cancel Jobs screen. The Cancel Jobs screen shows three
headings: Print, Fax, and Network.
The following items are available under the Print, Fax, and
Network headings:
• Print job
• Copy job
• Fax profile
• FTP
• E-mail send
Each heading has a list of jobs shown in a column under it which
can show only three jobs per screen. Each job appears as a button
which you can touch to access information about the job. If more
than three jobs exist in a column, then an arrow appears enabling
you to scroll through the jobs.
Using the touch-screen buttons
Note: Depending on your options and administrative setup, your screens and buttons may vary from those shown.
Sample touch screen
Button Function
Home Returns to the home screen
Scroll down Opens a drop-down list
Learning about the printer
22
Button Function
Left scroll decrease Scrolls to another value in decreasing order
Right scroll increase Scrolls to another value in increasing order
Left arrow Scrolls left
Right arrow Scrolls right
Submit Saves a value as the new user default setting
Back Navigates back to the previous screen
Other touch-screen buttons
Button Function
Down arrow Moves down to the next screen
Up arrow Moves up to the next screen
Unselected radio button This is an unselected radio button. The radio button is gray to show it is
unselected.
Learning about the printer
23
Button Function
Selected radio button This is a selected radio button. The radio button is blue to show it is selected.
Cancel Jobs Opens the Cancel Jobs screen. The Cancel Jobs screen shows three headings:
Print, Fax, and Network.
The following items are available under the Print, Fax, and Network headings:
• Print job
• Copy job
• Fax profile
• FTP
• E-mail send
Each heading has a list of jobs shown in a column under it which can show
only three jobs per screen. Each job appears as a button which you can touch
to access information about the job. If more than three jobs exist in a column,
then an arrow appears enabling you to scroll through the jobs.
Continue Touch this button when more changes need to be made for a job or after
clearing a paper jam.
Cancel
• Cancels an action or a selection
• Cancels out of a screen and returns to the previous screen
Select Selects a menu or menu item
Learning about the printer
24
Features
Feature Description
Menu trail line:
Menus Settings Copy
Settings Number of Copies
Attendance message alert If an attendance message occurs which closes a function, such as copy or fax,
A Menu trail line is located at the top of each menu screen. This feature acts
as a trail, showing the path taken to arrive at the current menu. It gives the
exact location within the menus.
Touch any of the underlined words to return to that menu or menu item.
The Number of Copies is not underlined since this is the current screen. If you
touch an underlined word on the Number of Copies screen before the Number
of Copies is set and saved, then the selection is not saved, and it does not
become the user default setting.
then a solid red dot appears over the function button on the home screen.
This indicates that an attendance message exists.
Learning about the printer
25
Additional printer setup
Installing internal options
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
You can customize your printer connectivity and memory capacity by adding optional cards. The instructions in this
section explain how to install the available cards; you can also use them to locate a card for removal.
Available internal options
• Memory cards
– Printer memory
– Flash memory
– Fonts
• Firmware cards
– Bar Code and Forms
– IPDS and SCS/TNe
– PrintCryption
– PRESCRIBE
• Printer hard disk
• Lexmark
– RS-232-C Serial ISP
– Parallel 1284-B ISP
– MarkNet
– MarkNet N8130 10/100 Fiber ISP
– MarkNet N8120 10/100/1000 Ethernet ISP
• MarkNet N8110 V-34 Fax Card
TM
TM
Internal Solutions Ports (ISP)
TM
N8150802.11 b/g/n Wireless ISP
Additional printer setup
26
Accessing the system board to install internal options
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
Note: This operation requires a #2 Phillips screwdriver.
1 Open the system board door.
2 Loosen the screw(s) on the system board cover.
Additional printer setup
27
3 Remove the system board cover.
4 Use the illustration below to locate the appropriate connector.
Warning—Potential Damage: System board electronic components are easily damaged by static electricity.
Touch something metal on the printer before touching any system board electronic components or connectors.
34
Firmware and flash memory card connectors
1
Memory card connector
2
Lexmark Internal Solutions Port or printer hard disk connector
3
Fax card connector
4
1
2
Additional printer setup
28
Installing a memory card
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch
something metal on the printer before touching any system board electronic components or connectors.
An optional memory card can be purchased separately and attached to the system board. To install the memory
card:
1 Access the system board.
2
3
1
2 Unpack the memory card.
Note: Avoid touching the connection points along the edge of the card.
3 Open the memory card connector latches.
4 Align the notches on the memory card with the ridges on the connector.
1
1
2
2
Notches
Ridges
Additional printer setup
29
5 Push the memory card straight into the connector until it snaps into place.
6 Replace the system board cover and close the system board door.
1
2
3
Installing a flash memory or firmware card
The system board has two connections for an optional flash memory or firmware card. Only one of each may be
installed, but the connectors are interchangeable.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch
something metal on the printer before touching any system board electronic components or connectors.
1 Access the system board.
2
1
2 Unpack the card.
Note: Avoid touching any electrical components on the card.
Additional printer setup
3
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