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1500 Series User's Guide
June 2007 www.lexmark.com
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Safety information
Use only the power supply and power supply cord provided with this product or the manufacturer's authorized replacement power supply
and power supply cord.
Connect the power supply cord to an electrical outlet that is near the product and easily accessible.
CAUTION: Do not twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress.
Do not pinch the power cord between objects such as furniture and walls. If the power cord is misused, a risk of fire or electrical shock
results. Inspect the power cord regularly for signs of misuse. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a professional service person.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The
safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.
CAUTION: Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone,
during a lightning storm.
SAVE THESE INSTRUCTIONS.
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Contents
Safety information.........................................................................................................2
Introduction....................................................................................................................9
Finding information about the printer...................................................................................................9
Operating system notice....................................................................................................................12
Wireless network compatibility..........................................................................................................12
Setting up the printer...................................................................................................13
Checking the box contents................................................................................................................13
Understanding the parts of the printer...............................................................................................14
Installing the printer software.............................................................................................................16
Understanding the printer software...................................................................................................17
Security Information...........................................................................................................................19
Networking...................................................................................................................20
General networking...........................................................................................................................20
Networking overview .................................................................................................................................. 20
Common home network configurations...................................................................................................... 20
What information do I need and where do I find it? .................................................................................... 22
Finding the MAC address........................................................................................................................... 22
Printing a network setup page....................................................................................................................23
Wireless networking..........................................................................................................................23
Finding IP addresses..................................................................................................................................23
Assigning an IP address.............................................................................................................................24
Configure IP address.................................................................................................................................. 24
Finding the signal strength ......................................................................................................................... 24
Tips for using network adapters ................................................................................................................. 24
Types of wireless networks ........................................................................................................................ 24
Advanced wireless setup...................................................................................................................25
Creating an ad hoc wireless network using Windows ................................................................................ 25
Adding a printer to an existing ad hoc wireless network using Windows ................................................... 27
Loading paper and original documents.....................................................................28
Loading paper....................................................................................................................................28
Loading envelopes............................................................................................................................28
Loading labels...................................................................................................................................29
Loading greeting cards, index cards, photo cards, and postcards....................................................29
Loading transparencies.....................................................................................................................30
Loading iron-on transfers...................................................................................................................30
Loading custom-size paper...............................................................................................................30
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Loading banner paper.......................................................................................................................31
Printing.........................................................................................................................32
Printing basic documents..................................................................................................................32
Printing a document.................................................................................................................................... 32
Printing a Web page...................................................................................................................................32
Printing photos or images from a Web page ..............................................................................................33
Printing multiple copies of a document....................................................................................................... 33
Collating copies ..........................................................................................................................................34
Printing the last page first (reverse page order) ......................................................................................... 34
Printing multiple pages on one sheet (N-Up).............................................................................................. 34
Printing documents or photos from a removable storage device ...............................................................35
Pausing print jobs.......................................................................................................................................35
Canceling print jobs....................................................................................................................................35
Printing specialty documents.............................................................................................................35
Choosing compatible specialty paper types ............................................................................................... 35
Printing envelopes......................................................................................................................................36
Printing greeting cards, index cards, photo cards, and postcards.............................................................. 36
Printing a document as a poster................................................................................................................. 36
Printing an image as a poster.....................................................................................................................37
Printing a booklet........................................................................................................................................ 37
Assembling a booklet ................................................................................................................................. 38
Printing on custom-size paper.................................................................................................................... 38
Printing iron-on transfers ............................................................................................................................38
Printing transparencies...............................................................................................................................39
Printing a banner ........................................................................................................................................ 39
Changing printer settings...................................................................................................................39
Saving and deleting print settings...............................................................................................................39
Resetting the printer to factory default settings .......................................................................................... 40
Printing on both sides of the paper (duplexing).................................................................................40
Understanding the two-sided printing (duplexing) function......................................................................... 40
Printing on both sides of the paper (duplexing) automatically....................................................................41
Printing on both sides of the paper (duplexing) manually........................................................................... 41
Working with photos...................................................................................................43
Retrieving and managing photos.......................................................................................................43
Inserting a memory card.............................................................................................................................43
Inserting a flash drive ................................................................................................................................. 44
Connecting a PictBridge-enabled digital camera........................................................................................ 45
Transferring all photos from a memory card using the computer...............................................................45
Transferring selected photos from a memory card using the computer ..................................................... 46
Transferring all photos from a CD or flash drive using the computer ......................................................... 46
Transferring selected photos from a CD or flash drive using the computer ...............................................46
Changing the Productivity Studio temporary files preferences................................................................... 47
Changing the Productivity Studio searched folders preferences................................................................ 47
Changing the Productivity Studio library preferences.................................................................................47
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Changing the Productivity Studio transfer settings.....................................................................................48
Editing photos....................................................................................................................................48
Cropping a photo........................................................................................................................................48
Rotating a photo ......................................................................................................................................... 48
Changing the Resolution / Size of a photo ................................................................................................. 48
Applying One-Click Auto Fixes to a photo..................................................................................................49
Reducing the red-eye effect in a photo....................................................................................................... 49
Blurring/Sharpening a photo.......................................................................................................................49
Enhancing a photo...................................................................................................................................... 50
Changing the Hue / Saturation of a photo .................................................................................................. 50
Changing the Gamma Value of a photo or image ......................................................................................50
Despeckling a photo...................................................................................................................................50
Changing the Brightness / Contrast settings of a photo .............................................................................51
Applying a color effect to a photo ............................................................................................................... 51
Printing photos...................................................................................................................................51
Printing photos from a CD or removable storage device using the computer ............................................51
Viewing / Printing photos from the Productivity Studio............................................................................... 52
Printing Photo Packages ............................................................................................................................ 52
Creating Photo Greeting Cards ..................................................................................................................52
Printing all photos from a memory device .................................................................................................. 53
Using a PictBridge-enabled digital camera to control printing photos ........................................................ 54
Printing photos from a digital camera using DPOF .................................................................................... 55
Creating and viewing a slideshow.....................................................................................................55
Maintaining the printer................................................................................................56
Installing print cartridges....................................................................................................................56
Removing a used print cartridge........................................................................................................57
Using genuine Lexmark print cartridges............................................................................................58
Refilling print cartridges.....................................................................................................................58
Aligning the print cartridges...............................................................................................................59
Cleaning the print cartridge nozzles..................................................................................................59
Wiping the print cartridge nozzles and contacts................................................................................59
Cleaning the exterior of the printer....................................................................................................60
Preserving the print cartridges...........................................................................................................61
Ordering supplies..............................................................................................................................61
Ordering print cartridges.............................................................................................................................61
Ordering paper and other supplies............................................................................................................. 61
Troubleshooting...........................................................................................................63
Setup Troubleshooting......................................................................................................................63
Power button is not lit ................................................................................................................................. 63
Power light is blinking.................................................................................................................................64
Duplex light is blinking................................................................................................................................64
Power light and duplex light are blinking alternately...................................................................................64
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Software does not install ............................................................................................................................ 66
Page does not print .................................................................................................................................... 67
Solving printer communication problems.................................................................................................... 68
Understanding Warning levels....................................................................................................................68
Removing and reinstalling the software......................................................................................................68
Enabling the USB port................................................................................................................................69
Wireless troubleshooting...................................................................................................................69
How do I find out what type of security my network is using? ....................................................................69
Wi-Fi indicator light is orange .....................................................................................................................70
Wi-Fi indicator light is blinking orange during installation........................................................................... 70
Wi-Fi indicator light is not lit........................................................................................................................72
Check your security keys............................................................................................................................ 74
Printer is configured correctly, but cannot be found on the network...........................................................74
Wireless network printer does not print ...................................................................................................... 75
Wireless printer is no longer working.......................................................................................................... 76
Changing wireless settings after installation...............................................................................................77
Resetting an internal wireless print server to factory default settings.........................................................77
Network printer does not show up in the printer selection list during installation ....................................... 78
Wireless Setup Utility cannot communicate with the printer during installation (Windows users
only) .......................................................................................................................................................78
Checking your network name (Windows users only)..................................................................................79
Ping the access point ................................................................................................................................. 79
Ping the printer ........................................................................................................................................... 80
Run the Wireless Setup Utility (Windows users only)................................................................................. 80
Changing wireless settings after installation (Windows users only) ........................................................... 81
Check printer ports (Windows users only).................................................................................................. 81
Print troubleshooting..........................................................................................................................81
Partial document or photo prints................................................................................................................. 81
Improving print quality ................................................................................................................................ 81
Poor text and graphic quality...................................................................................................................... 82
Poor quality at the edges of the page......................................................................................................... 83
Print speed is slow...................................................................................................................................... 83
Skewed print............................................................................................................................................... 84
Photo smudges........................................................................................................................................... 84
Checking the print cartridges......................................................................................................................84
Ink levels seem incorrect............................................................................................................................84
Ink levels seem to go down too quickly ...................................................................................................... 85
A blank or incorrect page prints.................................................................................................................. 85
Characters on printout are missing or unexpected.....................................................................................85
Colors on printout are faded or differ from colors on the screen ................................................................86
Glossy photo paper or transparencies stick together .................................................................................86
Page prints with different fonts ...................................................................................................................86
Print is too dark or smudged.......................................................................................................................87
Printed characters are improperly formed or are not aligned correctly....................................................... 87
Printouts have alternating bands of light and dark print ............................................................................. 87
Transparencies or photos contain white lines ............................................................................................ 88
Vertical straight lines are not smooth .........................................................................................................88
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White lines appear in graphics or solid black areas ...................................................................................88
Checking the printer status......................................................................................................................... 89
Checking printer readiness.........................................................................................................................89
Checking the Spool Settings for banner printing ........................................................................................ 90
Resolving font problems............................................................................................................................. 90
Printer is busy printing another job............................................................................................................. 91
Ready or Busy Printing is listed as the status ............................................................................................ 91
Printing a test page..................................................................................................................................... 91
Test page does not print............................................................................................................................. 92
Cable is not connected, is loose, or is damaged........................................................................................92
Printer is plugged in but does not print.......................................................................................................93
Printer is trying to print to File.....................................................................................................................93
Printer cannot communicate with computers over peer-to-peer network ................................................... 93
Printer is not able to communicate with the computer................................................................................95
Wrong printer is attached ........................................................................................................................... 95
Printer is out of paper ................................................................................................................................. 95
Updating the printer software .....................................................................................................................95
Bidirectional communication is not established..........................................................................................95
Experiencing poor quality or incorrect output ............................................................................................. 96
Cannot print from a memory card or flash drive ......................................................................................... 96
Cannot print from digital camera using PictBridge .....................................................................................96
Partial photo prints when using a PictBridge-enabled digital camera.........................................................97
Jams and misfeeds troubleshooting..................................................................................................97
Paper jam in the printer ..............................................................................................................................97
Paper jam in the paper support ..................................................................................................................97
Paper jam in the duplex unit....................................................................................................................... 98
Paper or specialty media misfeeds.............................................................................................................99
Printer does not feed paper, envelopes, or specialty media.......................................................................99
Banner paper jams ................................................................................................................................... 100
Paper continues to jam.............................................................................................................................100
Duplex unit does not operate correctly.....................................................................................................101
Cartridge carrier jam................................................................................................................................. 101
Memory card troubleshooting..........................................................................................................102
Memory card cannot be inserted.............................................................................................................. 102
Nothing happens when memory card is inserted .....................................................................................102
Photos do not transfer from a memory card across a wireless network...................................................103
Error messages on the computer screen........................................................................................104
Clearing error messages .......................................................................................................................... 104
Left/Right Cartridge Missing ..................................................................................................................... 104
Communication not available ...................................................................................................................104
General Printing Problem .........................................................................................................................105
Ink Low .....................................................................................................................................................105
Out of Memory.......................................................................................................................................... 105
Out of Paper ............................................................................................................................................. 105
Fixing a printing failure ............................................................................................................................. 105
Print File Error ..........................................................................................................................................106
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Unsupported file types found on memory card.........................................................................................106
Paper Jam ................................................................................................................................................ 106
Multiple All-In-Ones found ........................................................................................................................106
Notices........................................................................................................................107
Product information.........................................................................................................................107
Edition notice...................................................................................................................................107
European EC directives conformity statement for radio products...................................................109
Power consumption.........................................................................................................................112
Networking glossary..................................................................................................117
Index............................................................................................................................119
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Introduction
Finding information about the printer
Quick Setup sheet
Description Where to find
The Quick Setup sheet gives you instructions for
setting up hardware and software.
User's Guide
Description Where to find
The User's Guide gives you instructions for setting up
hardware and software (on Windows operating
systems) and some basic instructions for using the
printer.
Note: If your printer supports Macintosh operating
systems, see the Mac Help:
1 From the Finder desktop, double-click the
Lexmark 1500 Series folder.
2 Double-click the printer Help icon.
You can find this document in the printer box or on the
Lexmark Web site at www.lexmark.com.
You can find this document in the printer box or on the
Lexmark Web site at www.lexmark.com.
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User's Guide: Comprehensive Version
Description Where to find
The User's Guide: Comprehensive Version gives you
instructions for using the printer and other information
such as:
• Using the software (on Windows operating systems)
• Loading paper
• Printing
• Working with photos
• Scanning (if supported by your printer)
• Making copies (if supported by your printer)
• Faxing (if supported by your printer)
• Maintaining the printer
• Connecting the printer to a network (if supported by
your printer)
• Troubleshooting problems with printing, copying,
scanning, faxing, paper jams, and misfeeds
Note: If your printer supports Macintosh operating
systems, see the Mac Help:
1 From the Finder desktop, double-click the Lexmark
1500 Series folder.
2 Double-click the printer Help icon.
When you install the printer software, the User's Guide:
Comprehensive Version will be installed.
1 Do one of the following:
• In Windows Vista, click .
• In Windows XP and earlier, click Start.
2 Click Programs or All Programs Lexmark 1500
Series.
3 Click User's Guide.
If the link to the User's Guide is not on your desktop,
follow these instructions:
1 Insert the CD.
The installation screen appears.
Note: If necessary, click
Run. In Windows XP and earlier versions, click
Start Run, and then type D:\setup, where D is
the letter of your CD-ROM drive.
All Programs
2 Click Documentation.
3 Click View User's Guide (including Setup
Troubleshooting).
4 Click Yes.
An icon of the User's Guide appears on your
desktop, and the User's Guide: Comprehensive
Version appears on the screen.
You can also find this document on the Lexmark Web
site at www.lexmark.com.
Lexmark Solution Center
Description Where to find
The Lexmark Solution Center software is included on
your CD. It installs with the other software, if your
printer connects to a computer.
To access the Lexmark Solution Center:
1 Do one of the following:
• In Windows Vista, click .
• In Windows XP and earlier, click Start.
2 Click Programs or All Programs Lexmark 1500
Series.
3 Select Lexmark Solution Center.
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Customer support
Description Where to find (North America) Where to find (rest of world)
Telephone support
E-mail support
Call us at
• US: 1-800-332-4120
Monday–Friday (8:00 AM–11:00 PM ET)
Saturday (Noon–6:00 PM ET)
• Canada: 1-800-539-6275
English Monday–Friday (8:00 AM–
11:00 PM ET)
Saturday (Noon–6:00 PM ET)
French Monday–Friday (9:00 AM–
7:00 PM ET)
• Mexico: 01-800-253-9627
Monday–Friday (8:00 AM–8:00 PM ET)
Note: Support numbers and times may
change without notice. For the most recent
phone numbers available, see the printed
warranty statement that shipped with your
printer.
For e-mail support, visit our Web site:
www.lexmark.com.
1 Click CUSTOMER SUPPORT.
2 Click Technical Support.
3 Select your printer family.
4 Select your printer model.
5 From the Support Tools section, click e-
Mail Support.
6 Complete the form, and then click Submit
Request.
Telephone numbers and support hours vary
by country or region.
Visit our Web site at www.lexmark.com.
Select a country or region, and then select
the Customer Support link.
Note: For additional information about
contacting Lexmark, see the printed
warranty that shipped with your printer.
E-mail support varies by country or region,
and may not be available in some instances.
Visit our Web site at www.lexmark.com.
Select a country or region, and then select
the Customer Support link.
Note: For additional information about
contacting Lexmark, see the printed
warranty that shipped with your printer.
Limited Warranty
Description Where to find (US) Where to find (rest of world)
Limited Warranty Information
Lexmark International, Inc.
furnishes a limited warranty that this
printer will be free of defects in
materials and workmanship for a
period of 12 months after the
original date of purchase.
To view the limitations and conditions of
this limited warranty, see the Statement of
Limited Warranty included with this
printer, or set forth at
www.lexmark.com.
1 Click CUSTOMER SUPPORT.
2 Click Warranty Information.
Warranty information varies by
country or region. See the printed
warranty that shipped with your
printer.
3 From the Statement of Limited
Warranty section, click Inkjet &
All-In-One Printers.
4 Scroll through the Web page to view
the warranty.
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Record the following information (located on the store receipt and the back of the printer), and have it ready when
you contact us so that we may serve you faster:
• Machine Type number
• Serial number
• Date purchased
• Store where purchased
Operating system notice
All features and functions are operating system-dependent. For complete descriptions:
• Windows users—See the User's Guide.
• Macintosh users—If your product supports Macintosh, see the Mac Help installed with the printer software.
Wireless network compatibility
Your printer contains an IEEE 802.11g wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers
that are Wi-Fi certified. If you are having issues with an N router, verify with your router manufacturer that the current
mode setting is compatible with G devices, as this setting varies depending on the router brand/model.
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Setting up the printer
Checking the box contents
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W
P
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1
2
3
5
4
Name Description
Power supply cord Fits into the power supply attached to the back of the printer
1
Installation software CD
2
• Installation software for the printer
• Mac Help
• User's Guide: Comprehensive Version in electronic format
G
3
2
1
Installation cable Connects the printer to the computer temporarily during some methods of
3
installation
User's Guide Printed booklet that serves as a guide
4
Note: Complete user information (Mac Help or User's Guide: Comprehensive
Version) can be found on the installation software CD
Quick Setup sheet Initial setup instructions
5
Color print cartridge Cartridge to be installed in the right cartridge carrier
6
Black print cartridge Cartridge to be installed in the left cartridge carrier
7
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Understanding the parts of the printer
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11
10
9
Use the To
1
8
1
W
I
P
R
I
N
F
T
IN
I
G
2
3
7
4
5
6
• Turn the printer on and off.
– If the printer is inactive for 30 minutes, the printer reverts to sleep mode to conserve
energy. Press or start a print job to turn the printer back on.
– When the printer is in sleep mode, pressing and holding
for two seconds will
turn off the printer.
• Cancel a print job. Press in the middle of a print job.
• Be alerted for errors. For more information, see “Power light is blinking” on
page 64.
2
• Load or eject paper.
• Cancel a print job. Press in the middle of a print job.
3
A
• Print on both sides of the paper (duplex). A green backlight comes on when the
duplex function is activated.
Note: This button is not functional with a Macintosh operating system. You can print
two-sided documents with a Macintosh operating system by using the settings in the
Two-Sided menu of the Print dialog.
• Be alerted for errors. For more information, see “Duplex light is blinking” on
page 64 and “Power light and duplex light are blinking alternately” on page 64.
PictBridge port Connect a PictBridge-enabled digital camera or a flash drive to the printer.
4
Card reader light Check card reader status. The light blinks to indicate a memory card is being accessed.
5
Memory card slots Insert a memory card. For more information on what types of memory cards can be
6
inserted into each slot, see “Inserting a memory card” on page 43.
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Use the To
Wi-Fi indicator Check wireless status:
7
• Off indicates that the printer is not turned on or that no wireless option is installed.
• Orange
– indicates that the printer is ready to be configured for wireless printing
– indicates that the printer is connected for USB printing
• Orange blinking indicates that the printer is configured but is unable to
communicate with the wireless network.
• Green indicates that the printer is connected to a wireless network.
Paper exit tray Stack paper as it exits.
8
Access cover
9
• Install or change the print cartridges.
• Clear paper jams.
Paper feed guard Prevent items from falling into the paper slot.
10
Paper guides Keep paper straight when feeding.
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Paper support Load paper.
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4
2
3
Use the To
Power supply Connect the printer to a power source using the power cord.
1
1
1 Plug the power cord all the way into the power supply on the printer.
2 Plug the power cord into an electrical outlet that other electrical devices
have been using.
2
1
3 If the light is not on, press .
Duplex unit
2
• Print on both sides of the paper.
• Remove paper jams. For more information, see “Paper jam in the duplex
unit” on page 98.
USB port Connect the printer to a computer using an installation cable.
3
Warning: Do not touch the USB port except when plugging in or removing a
USB cable or installation cable.
Internal wireless print server Connect to a wireless network.
4
Installing the printer software
Using the installation software CD (Windows users only)
Using the CD that came with the printer:
1 Start Windows.
2 When the desktop appears, insert the software CD.
The software installation screen appears.
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3 Click Install.
Using the installation software CD (Macintosh users only)
1 Close all open software applications.
2 Insert the software CD.
3 From the Finder desktop, double-click the printer CD icon that automatically appears.
4 Double-click the Install icon.
5 Follow the instructions on the computer screen.
Using the World Wide Web
1 Go to the Lexmark Web site at www.lexmark.com.
2 From the home page, navigate through the menu selection, and then click Drivers & Downloads.
3 Choose the printer and the printer driver for your operating system.
4 Follow the instructions on the computer screen to download the driver and install the printer software.
Understanding the printer software
Using the software that installed with your printer, you can edit photos, maintain your printer, and do many other
tasks. The following is an overview of features of the Productivity Studio and the Solution Center.
To open the Productivity Studio Welcome Screen, use one of these methods:
Method 1 Method 2
From the desktop, double-click the Productivity
Studio icon.
1 Do one of the following:
• In Windows Vista, click .
• In Windows XP and earlier, click Start.
2 Click Programs or All Programs Lexmark 1500
Series.
3 Select Productivity Studio.
Click the Productivity Studio icon for the task you want to complete. Depending on the printer you have, some of
the features of this software may not be applicable.
Click To Details
Transfer Photos Download photos from a memory card,
flash drive, CD, or digital camera to the
Library.
Photo Greeting Cards Make quality greeting cards from your
photos.
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Click To Details
Photo Packages Print multiple photos in various sizes.
Poster Print a photo as a multiple-page poster.
At the bottom left corner of the Welcome Screen, there are two Settings choices:
Click To
Printer Status and Maintenance
• Check ink levels.
• Order print cartridges.
• Find maintenance information.
• Select other Solution Center tabs for more information, including how to
change printer settings and troubleshooting.
The Solution Center is a complete guide to such printing features as printing photos, troubleshooting printing
problems, and installing print cartridges and performing maintenance tasks. To open the Solution Center, use one
of the following methods.
Method 1 Method 2
1 From the desktop, double-click on the Solution
Center icon.
2 Click Setup and diagnose printer.
The Solution Center appears with the Maintenance
tab open.
1 Do one of the following:
• In Windows Vista, click .
• In Windows XP and earlier, click Start.
2 Click Programs or All Programs Lexmark 1500
Series.
3 Select Solution Center.
From here You can:
How To
• Learn how to:
– Use basic features.
– Print projects such as photos, envelopes, cards, banners, iron-on transfers, and
transparencies.
• Find the electronic User's Guide: Comprehensive Version for more information.
• View ink levels and order new print cartridges.
Troubleshooting
• Learn tips about the current status.
• Solve printer problems.
• View ink levels and order new print cartridges.
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From here You can:
Advanced
Maintenance
• Change the appearance of the Printing Status window.
• Turn printing voice notification on or off.
• Change network printing settings.
• Share information with us regarding how you use the printer.
• Obtain software version information.
• View ink levels and order new print cartridges.
• Install a new print cartridge.
• Order new print cartridges.
• Print a test page.
• Clean print cartridges to fix horizontal streaks.
• Align print cartridges to fix blurry edges.
• View ink levels.
• Troubleshoot other ink problems.
Security Information
Third-party applications, including anti-virus, security, and firewall programs may alert you about the printer software
being installed. For your printer to work properly, allow the printer software to run on your computer.
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Networking
General networking
Networking overview
A network is a collection of devices such as computers, printers, Ethernet hubs, wireless access points, and routers
connected together for communication through cables or through a wireless connection. A network can be either
wired, wireless, or designed to have both wired and wireless devices.
Devices on a wired network use cables to communicate with each other.
Devices on a wireless network use radio waves instead of cables to communicate with each other. For a device to
be able to communicate wirelessly, it must have a wireless print server attached or installed that enables it to receive
and transmit radio waves.
Common home network configurations
For desktop computers, laptops, and printers to communicate with each other over a network, they must be
connected by cables and/or have wireless network adapters built in or installed in them.
There are different ways a network can be set up. Five common examples appear below.
Note: The printers in the following diagrams represent Lexmark printers with Lexmark internal print servers built in
or installed in them so that they can communicate over a network. Lexmark internal print servers are devices made
by Lexmark to enable Lexmark printers to be connected to wired or wireless networks.
Wired network example
• A computer, a laptop, and a printer are connected by Ethernet cables to a hub, router, or switch.
• The network is connected to the Internet through a DSL or a cable modem.
Internet
Wireless network examples
Four common wireless networks appear below:
• Scenario 1: Laptop and printer connected wirelessly with Internet
• Scenario 2: Computer, laptop, and printer connected wirelessly with Internet
• Scenario 3: Computer, laptop, and printer connected wirelessly without Internet
• Scenario 4: Laptop connected wirelessly to printer without Internet
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Scenario 1: Laptop and printer connected wirelessly with Internet
•
A computer is connected to a wireless router by an Ethernet cable.
• A laptop and a printer are connected wirelessly to the router.
• The network is connected to the Internet through a DSL or a cable modem.
Internet
Scenario 2: Computer, laptop, and printer connected wirelessly with Internet
•
A computer, a laptop, and a printer are connected wirelessly to a wireless router.
• The network is connected to the Internet through a DSL or a cable modem.
Internet
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Scenario 3: Computer, laptop, and printer connected wirelessly without Internet
•
A computer, a laptop, and a printer are connected wirelessly to a wireless access point.
• The network has no connection to the Internet.
Scenario 4: Laptop connected wirelessly to printer without Internet
A laptop is directly connected wirelessly to a printer without going through a wireless router.
•
• The network has no connection to the Internet.
What information do I need and where do I find it?
This printer may contain an internal wireless print server, which allows the printer to be used on a wireless network.
You need the following settings from your existing wireless network:
• The network name, also known as the SSID
• The wireless mode (the type of wireless network you are using, either infrastructure or ad hoc)
• The type of security used on the network (WEP, WPA, or WPA2)
• Any applicable security keys or passwords used with the network security encryption type
Note: You must know this information in order to properly set up the printer for use on the wireless network. To
obtain these settings, see the documentation that came with your wireless router or consult the person who set up
your wireless network.
Finding the MAC address
Most network equipment has a unique hardware identification number to distinguish it from other devices on the
network. This is called the Media Access Control (MAC) address.
If your printer has a factory installed internal wireless print server, the MAC address is a series of letters and numbers
located on the back of your printer.
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If you purchased the internal wireless print server separately, the MAC address appears on an adhesive label that
came with the wireless print server. Attach the adhesive label to your printer so you will be able to find the MAC
address when you need it.
UAA: XX XX XX XX XX XX
Note: A list of MAC addresses can be set on a router so that only devices with matching MAC addresses can be
allowed to operate on the network. This is called MAC filtering. If MAC filtering is enabled in your router and you
want to add a printer to your network, the MAC address of the printer must be included in the MAC filter list.
Printing a network setup page
A network setup page lists your printer's configuration settings, including the IP address and MAC address of the
printer.
1 Make sure the printer is turned on.
2 Press .
The
light pulses.
3 Press and hold .
4 While holding , press .
5 When the light becomes steady, release .
The network setup page prints.
Wireless networking
Finding IP addresses
An IP address is a unique number used by devices on an IP network to locate and communicate with each other.
Devices on an IP network can only communicate with each other if they have unique and valid IP addresses. A
unique IP address means no two devices on the same network have the same IP address.
How to locate a printer IP address
You can locate the printer IP address by printing out the printer network setup page. For more information, see
“Printing a network setup page” on page 23.
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How to locate a computer IP address
1 Do one of the following:
• In Windows Vista, click All Programs Accessories Command Prompt.
• In Windows XP, click Start Programs or All Programs Accessories Command Prompt.
2 Type ipconfig.
3 Press Enter.
The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.
Assigning an IP address
An IP address may be assigned by the network using DHCP. The print object, created at the end of the installation,
sends all print jobs across the network to the printer using this address.
Many networks have the ability to automatically assign an IP address. Auto-IP is the ability for individual devices to
assign themselves a unique IP address. Most networks use DHCP to assign addresses.
During the Direct IP printing installation of printer software, the IP address is visible in the printer list only as it is
being assigned. The print object that is created in the Printers folder of the operating system will reference the MAC
address of the printer in the port name.
If the IP address is not automatically assigned, you can try manually entering an address after selecting your printer
from the available list.
Configure IP address
If you have lost communication with the printer over a network, select Use DHCP to reestablish communication with
the printer.
You must assign an IP address in any of the following situations:
• You manually assigned IP addresses for the other network devices.
• You want to assign a specific IP address.
• You move the printer to a remote subnet.
• The printer is listed as Unconfigured in the Configuration Utility.
Contact your system support person for more information.
Finding the signal strength
Wireless devices have built-in antennas that transmit and receive radio signals. The signal strength listed on the
printer network setup page indicates how strongly a transmitted signal is being received. Many factors can affect
the signal strength. One factor is interference from other wireless devices or even other devices such as microwave
ovens. Another factor is distance. The farther two wireless devices are from each other, the more likely it is that the
communication signal will be weaker.
Tips for using network adapters
• Make sure the adapter connections are secure.
• Make sure the computer is turned on.
• Make sure you entered the correct IP address.
Types of wireless networks
Networks can operate in one of two modes: infrastructure or ad hoc. Lexmark recommends setting up a network in
infrastructure mode using the installation CD that came with the printer.
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A wireless network where each device communicates with others through a wireless access point (wireless router)
is set up in infrastructure mode. All devices must have valid IP addresses and share the same SSID and channel.
In addition, they must share the same SSID and channel as the wireless access point (wireless router).
A simple type of wireless network is one where a PC with a wireless adapter communicates directly with a printer
equipped for wireless networking. This mode of communication is called ad hoc. A device in this type of network
must have a valid IP address and be set to ad hoc mode. The wireless print server must also be configured with the
same SSID and channel.
Infrastructure Ad hoc
Characteristics
Communication Through wireless access point (wireless
router)
Security More security options
Range Determined by range and number of
access points
Speed Usually faster Usually slower
Requirements for all
devices on the network
Unique IP address for each
device
Mode set to Infrastructure mode Ad hoc mode
Same SSID Yes, including the wireless access point
Same channel Yes, including the wireless access point
Infrastructure mode is the recommended setup method because it has:
Yes Yes
(wireless router)
(wireless router)
Directly between devices
Restricted to range of individual devices
on network
Yes
Yes
• Increased network security
• Increased reliability
• Faster performance
• Easier setup
Advanced wireless setup
Creating an ad hoc wireless network using Windows
The recommended way to set up your wireless network is to use a wireless access point (wireless router). A network
set up this way is called an infrastructure network. If you have an infrastructure network in your home, you should
configure your printer for use on that network.
If you don't have a wireless access point (wireless router) or would like to set up a standalone network between your
printer and a computer with a wireless network adapter, you can set up an ad hoc network.
For Windows Vista users
1 Click Control Panel Network and Internet.
2 Under Network and Sharing Center, click Connect to a Network.
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3 In the Connect to a Network dialog, click Set up a wireless ad-hoc (computer-to-computer) network, and
then click Next.
4 Follow the instructions in the “Set up a wireless ad hoc network” wizard. As part of the setup:
a Create a network name or SSID for the network between the computer and your printer.
b Write the name of your network in the space provided. Be sure to use the exact spelling and capitalization.
c Go to the Security Type drop-down, choose WEP, and create a security key (or password).
Note: WEP passwords must be either 5 or 13 characters.
d Write the password for your network in the space provided. Be sure to use the exact spelling and
capitalization.
Windows Vista will enable the ad hoc network for you. It will appear in the “Connect to a network” dialog under
available networks, indicating that the computer is configured for the ad hoc network.
5 Close the Control Panel and any remaining windows.
6 Insert the printer CD into the computer and follow the direction for wireless installation.
7 When the available networks are displayed, provide the network name and the security information you created
in step 4. The installer will configure the printer for use with the computer.
8 Store a copy of your network name and security information in a safe place for future reference.
For Windows XP users
1 Click Start Settings Control Panel Network Connections.
2 Right-click Wireless Network Connections.
3 If Enable appears in the pop-up menu, click it.
Note: If Enable does not appear, your wireless connection is already enabled.
4 Right-click the Wireless Network Connection icon.
5 Click Properties.
6 Click the Wireless Networks tab.
Note: If the Wireless Networks tab does not appear, your computer has third-party software that controls your
wireless settings. You must use that software to set up the ad hoc wireless network. For more information, see
the documentation for that software to learn how to create an ad hoc network.
7 Select the Use Windows to configure my wireless network settings check box.
8 Under Preferred Networks, delete any existing networks.
a Click the network to be removed.
b Click the Remove button.
9 Click Add to create an ad hoc network.
10 In the Network Name (SSID) box, type the name you want to give your wireless network.
11 Write down the network name you chose so you can refer to it when running the wireless setup. Make sure you
copy it down exactly, including capital letters.
12 If Network Authentication appears in the list, select Open.
13 In the Data encryption list, select WEP.
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14 If necessary, deselect the The key is provided for me automatically check box.
15 In the Network Key box, type in a security code.
16 Write down the security code you chose so you can refer to it when running the wireless setup. Make sure you
copy it down exactly, including any capital letters.
Note: For more information about passwords (security keys), see “Check your security keys” in the “Wireless
troubleshooting” section of the “Troubleshooting” chapter.
17 Type the same security code in the Confirm network key box.
18 Select the This is a computer-to-computer (ad hoc) network; wireless access points are not used. check
box.
19 Click OK twice to close the two open windows.
20 It may take a few minutes for your computer to recognize the new settings. To check on the status of your
network:
a Right-click the Wireless Network Connections icon.
b Select View Available Wireless Networks.
• If the network is listed but the computer is not connected, select the ad hoc network and then click the
Connect button.
• If the network does not appear, wait a minute and then click the Refresh network list button.
21 Click Programs or All Programs Lexmark 1500 Series.
22 Click Wireless Setup Utility.
Note: You may be prompted to connect the printer to the computer again using the installation cable as part of
the setup process.
23 Follow the prompts on the computer screen.
24 Store your network name and security code in a safe place for future reference.
Adding a printer to an existing ad hoc wireless network using Windows
1 Click Programs or All Programs Lexmark 1500 Series.
2 Click Wireless Setup.
3 Follow the instructions on the computer screen.
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Loading paper and original documents
Loading paper
1 Make sure:
• You use paper designed for inkjet printers.
• If you are using photo, glossy, or heavyweight matte paper, you load it with the glossy or printable side facing
you. (If you are not sure which side is the printable side, see the instructions that came with the paper.)
• The paper is not used or damaged.
• If you are using specialty paper, you follow the instructions that came with it.
• You do not force paper into the printer.
2 Before loading paper the first time, slide the paper guides out toward the edges of the paper support. You can
load up to:
• 100 sheets of plain paper
• 25 sheets of heavyweight matte paper
• 25 sheets of photo paper
• 25 sheets of glossy paper
Note: Photos require more drying time. Remove each photo as it exits, and allow it to dry to avoid ink smudging.
3 Load the paper vertically in the center of the paper support, and adjust the paper guides to rest against the edges
of the paper.
1
2
Note: To avoid paper jams, make sure the paper does not buckle when you adjust the paper guides.
Loading envelopes
You can load up to 10 envelopes at a time.
Warning: Do not use envelopes that have metal clasps, string ties, or metal folding bars.
1 Load envelopes in the center of the paper support with the stamp location in the upper left corner.
2 Make sure:
• The print side of the envelopes faces you.
• The envelopes are designed for use with inkjet printers.
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• The paper guides rest against the edges of the envelopes.
1
2
Notes:
• Do not load envelopes with holes, perforations, cutouts, or deep embossing.
• Do not use envelopes that have exposed flap adhesive.
• Envelopes require more drying time. Remove each envelope as it exits, and allow it to dry to avoid ink
smudging.
Loading labels
You can load up to 25 sheets of labels at a time.
1 Load labels with the print side facing you and the top of the sheet fed into the printer first.
2 Make sure:
• The print side of the labels faces you.
• The top of the labels feeds into the printer first.
• The adhesive on the labels does not extend to within 1 mm of the edge of the labels.
• You use full label sheets. Partial sheets (with areas exposed by missing labels) may cause labels to peel
off during printing, resulting in a paper jam.
• The labels are loaded in the center of the paper support.
• The paper guides rest against the edges of the labels.
Note: Labels require more drying time. Remove each sheet of labels as it exits, and allow it to dry to avoid ink
smudging.
Loading greeting cards, index cards, photo cards, and postcards
You can load up to 25 greeting cards, index cards, photo cards, or postcards at a time.
1 Load cards with the print side facing you.
2 Make sure:
• The cards are loaded in the center of the paper support.
• The paper guides rest against the edges of the cards.
1
2
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Note: Photo cards require more drying time. Remove each photo card as it exits, and allow it to dry to avoid ink
smudging.
Loading transparencies
You can load up to 50 transparencies at a time.
1 Load transparencies with the rough side facing you. If the transparencies have a removable strip, each strip
should face away from you and down toward the printer.
2 Make sure:
• The transparencies are loaded in the center of the paper support.
• The paper guides rest against the edges of the transparencies.
Notes:
• Transparencies with paper backing sheets are not recommended.
• Transparencies require more drying time. Remove each transparency as it exits, and allow it to dry to avoid
ink smudging.
Loading iron-on transfers
You can load up to 10 iron-on transfers at once, but you will achieve best results loading them one at a time.
1 Load iron-on transfers with the print side of the transfer facing you.
2 Make sure:
• You follow the loading instructions that came with the iron-on transfers.
• The transfers are loaded in the center of the paper support.
• The paper guides rest against the edges of the transfers.
Loading custom-size paper
You can load up to 100 sheets of custom-size paper at a time.
1 Load paper with the print side facing you.
2 Make sure:
• The paper size fits within these dimensions:
Width:
– 76.0–216.0 mm
– 3.0–8.5 inches
Length:
– 127.0–432.0 mm
– 5.0–17.0 inches
• The stack height does not exceed 10 mm.
• The paper is loaded in the center of the paper support.
• The paper guides rest against the edges of the paper.
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Loading banner paper
You can load up to 20 sheets of banner paper at a time.
1 Remove all paper from the paper support before loading the banner paper.
2 Tear off only the number of pages needed to print the banner.
3 Place the required stack of banner paper on a flat surface behind the printer.
4 Feed the leading edge of the banner paper into the printer first.
W
P
R
I
N
F
T
I
N
II
G
5 Make sure:
• The paper is loaded in the center of the paper support.
• The paper guides rest against the edges of the paper.
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Printing
Printing basic documents
Printing a document
1 Load paper.
2 With a document open, click File Print.
3 Click Properties, Preferences, Options, or Setup.
4 Adjust the settings.
5 Click OK.
6 Click OK or Print.
Printing a Web page
You can use the Toolbar to create a printer-friendly version of any Web page.
1 Load paper.
2 Open a Web page using Microsoft Internet Explorer 5.5 or later.
3 If you want to check or change your print settings:
a From the Toolbar, click Lexmark Page Setup.
b Adjust the print settings.
c Click OK.
4 If you want to view the Web page before printing:
a Click Preview.
b Use the Toolbar options to scroll between pages, zoom in or out, or select whether to print text and images
or text only.
c Click:
• Print in the Print Preview window, then click Print in the Print dialog that opens
or
• Close, and continue to the next step.
5 If needed, select a print option from the Toolbar:
• Normal
• Quick
• Black and White
• Text Only
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Printing photos or images from a Web page
1 Load paper. For best results, use photo or heavyweight matte paper, with the glossy or printable side facing
you. (If you are not sure which side is the printable side, see the instructions that came with the paper.)
2 Open a Web page with Microsoft Internet Explorer 5.5 or later.
On the Toolbar, the number of photos valid for printing appears next to Photos.
3 If no number appears next to Photos:
a From the Lexmark logo drop-down menu, select Options.
b Select the Advanced tab.
c Select a lower minimum photo size.
d Click OK.
The number of photos valid for printing appears next to Photos.
4 Click Photos.
The Fast Pics dialog appears.
5 If you want to print all the photos or images using the same settings, select the size you want, the blank paper
size in the printer, and the number of copies.
6 If you want to print one photo or image at a time:
a Click the photos or images you do not want to print to deselect them.
b To make common editing changes:
1 Right-click the photo or image.
2 Click Edit.
3 Make your selections.
4 Follow the instructions on the screen.
5 When you are finished making changes, click Done.
6 Select the size you want, the blank paper size in the printer, and the number of copies.
7 Click Print Now.
Printing multiple copies of a document
1 With a document open, click File Print or Printer Setup.
2 From the Print Setup dialog box, click Properties, Preferences, Options, or Setup.
3 In the Copies section of the Quality/Copies tab, enter the number of copies you want to print.
Note: If you print multiple copies of a multiple-page document and want them collated, click Collate Copies.
4 Click OK to close any printer software dialog boxes that are open.
5 Print the document.
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Collating copies
If you print multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copies
as groups of pages (not collated).
Collated Not collated
1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click the Quality/Copies tab.
4 From the Multiple Copies section, click Collate Copies.
5 Click OK to close any printer software dialog boxes that are open.
6 Print the document.
Notes:
• This option is available only when you are printing multiple copies.
• If printing photos, to prevent smudging, remove each photo as it exits the printer, and let it dry before stacking.
Printing the last page first (reverse page order)
1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Quality/Copies tab, select Print Last Page First.
4 Click OK.
5 Click OK or Print.
Printing multiple pages on one sheet (N-Up)
1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Print Layout tab, select N-up.
4 Select the number of pages to print on each page.
5 If you want each page image to be surrounded by a border, select Print Page Borders.
6 Click OK.
7 Click OK or Print.
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Printing documents or photos from a removable storage device
1 Insert a memory card into a card slot, or insert a flash drive into the PictBridge port on the front of the printer.
If there are documents or photos stored on the memory card or flash drive, a dialog appears on the computer
screen giving you the option to save the files or photos to the computer or to select files or photos to print.
2 Click Select files to print or Select photos to print.
3 Select the document or photo you want to print.
Notes:
• For documents, the appropriate program opens. You can print your document directly from the program.
• For photos, the Productivity Studio opens. You can edit and print your photo directly from this program.
4 Print the document or photo.
Pausing print jobs
1 For Windows Vista, click Control Panel Printer.
For Windows XP, click Start Settings Printers and Faxes.
2 Right-click the Lexmark 1500 Series icon.
3 Select Pause.
Canceling print jobs
1 In Windows Vista, click Control Panel Printer.
In Windows XP, click Start Settings Printers and Faxes.
2 Right-click the Lexmark 1500 Series icon.
3 Select Open.
4 Right-click the document name.
5 Select Cancel.
Printing specialty documents
Choosing compatible specialty paper types
• Heavyweight matte paper—A photo paper with a matte finish used for printing high-quality graphics.
• Lexmark PerfectFinish
printers, but compatible with all inkjet printers. It is used specifically for printing professional quality photos with
a glossy finish. It is best when used with genuine Lexmark evercolor
water-resistant.
• Lexmark Photo Paper—An outstanding "everyday" heavyweight inkjet photo paper designed for use with
Lexmark printers, but compatible with all brands of inkjet printers. Although inexpensive, it offers excellent image
quality and outstanding value.
• Transparency—A clear, plastic media primarily used for overhead projectors.
• Card stock—A very thick paper used for printing sturdier items, such as greeting cards.
• Iron-On transfer—A type of media that has a reverse image printed on it that can be ironed onto fabric.
TM
Photo paper—A high-quality photo paper specifically designed for Lexmark inkjet
TM
2 ink, providing photos that are fade- and
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Printing envelopes
1 Load envelopes.
2 With a document open, click File Print.
3 Click Properties, Preferences, Options, or Setup.
4 From the “I Want To” menu, select Print on an envelope.
5 From the Envelope Size list, select the envelope size loaded.
6 Select Portrait or Landscape orientation.
Notes:
• Most envelopes use landscape orientation.
• Make sure the same orientation is also selected in the software application.
7 Click OK to close any printer software dialogs that are open.
8 Click OK or Print.
Printing greeting cards, index cards, photo cards, and postcards
1 Load greeting cards, index cards, photo cards, or postcards.
2 With a document open, click File Print.
3 Click Properties, Preferences, Options, or Setup.
4 Select a Quality/Speed setting.
Select Photo for photos and greeting cards, and select Normal for other types of cards.
5 Click the Paper Setup tab.
6 Select Paper.
7 From the Paper Size list, select a card size.
8 Click OK.
9 Click OK or Print.
Notes:
• To avoid paper jams, do not force the cards into the printer.
• To prevent smudging, remove each card as it exits, and let it dry before stacking.
Printing a document as a poster
1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click the Print Layout tab.
4 From the Layout list, select Poster.
5 Select the poster size you want to print. The number you select represents the number of pages that make up
the height and width of the poster.
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6 Select Print Crop Marks if you want each page of the poster to show crop marks.
7 Click Select Pages To Print to reprint any damaged poster pages without having to print all of the poster pages.
Click pages to select or cancel them.
8 Click OK to close any printer software dialogs that are open.
9 Print the document.
Note: Certain programs may cause text to be clipped or to disappear when using extra-large or extra-small fonts. If
this occurs, try decreasing or increasing the font size.
Printing an image as a poster
1 From the desktop, double-click the Productivity Studio icon.
2 From the “Projects and Tools” area of the Welcome screen, click Poster.
3 Open the folder that contains your photo.
4 Drag the photo to the Print a Multi-Page Poster preview area of the screen.
5 Click Next Step at the bottom of the left pane.
6 From the “Paper size to print poster on” drop-down list, select a paper size.
7 From the “Print Quality for poster” drop-down list, select a print quality.
8 From the Poster Size drop-down list, select the poster size.
9 If you want to rotate the poster so that it fits better on the printed pages, click Rotate 90 degrees.
10 Click Print Now in the bottom right corner of the screen.
Printing a booklet
1 Before you change any Print Properties settings, you must select the correct paper size from the program. You
can print booklets using these paper sizes:
• Letter
• A4
2 Load the paper.
3 With a document open, click File Print.
4 Click Properties, Preferences, Options, or Setup.
5 Click the Print Layout tab, and then click Booklet.
6 If you are printing a large booklet, select a number of Printed sheets per bundle.
a Click Options Layout Options.
b From the Printed sheets per bundle drop-down menu, select a number of printed sheets per bundle.
Note: A bundle is a set number of sheets of paper folded together. The printed bundles are stacked, one on top
of the other, keeping the correct page order. The stacked bundles can be bound to make a booklet. When printing
with a heavier paper stock, select a smaller number of Printed sheets per bundle.
7 Click OK to close any printer software dialog boxes that are open.
8 Print the document.
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Assembling a booklet
1 Flip the printed stack of papers over in the paper exit tray.
2 Take the first bundle from the stack, fold it in half, and then set it aside with the front page down.
3 Take the next bundle from the stack, fold it in half, and then stack it with the front page down on top of the first
bundle.
4 Stack the rest of the bundles with the front page down, one on top of the other, until the booklet is complete.
5 Bind the bundles together to complete the booklet.
Printing on custom-size paper
1 Load up to 100 sheets of custom-size paper.
2 With a document open, click File Print.
3 From the Quality/Copies tab, select a Quality/Speed setting.
4 Click the Paper Setup tab.
5 From the Paper Size section, select Paper and then select Custom Size.
6 Select the measurement units to use.
7 Use the sliders, or type the size of the paper loaded into the printer.
8 Click OK to close any printer software dialogs that are open.
9 Print the document.
Note: Do not force paper into the printer.
Printing iron-on transfers
1 Load up to 10 iron-on transfers.
2 With an image open, click File Print.
3 Click Properties, Preferences, Options, or Setup.
4 From the Print Layout tab, select Mirror if you want the printer software to flip the image.
Select Normal if you have a program that automatically flips the image.
5 Click OK to close any printer software dialogs that are open.
6 Print the iron-on transfers.
Note: Do not force iron-on transfers into the printer.
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Printing transparencies
1 Load up to 50 transparencies.
2 With a document open, click File Print.
3 Click OK or Print.
Note: To prevent smudging, remove each transparency as it exits, and let it dry before stacking. Transparencies
may require up to 15 minutes to dry.
Printing a banner
1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Print Layout tab, select Banner.
Note: After you print a banner, return the setting to Normal.
4 To keep banner paper from jamming, select Letter Banner or A4 Banner from the Banner Paper Size dialog.
5 From the Paper Setup tab, select Landscape orientation.
6 Click OK.
7 Click OK or Print.
Changing printer settings
Saving and deleting print settings
1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click the Quality/Copies tab.
4 Make necessary adjustments to any of the settings in the Quality/Speed, Paper Type, and Multiple Copies
sections.
5 From the Save Settings drop-down menu, select Save your current settings.
6 Click a radio button next to the number of the location where you want to save your settings, and then type a
name for your settings in the selected box.
Note: The first location contains factory default settings, which cannot be changed or deleted.
7 Click Save.
Notes:
• To retrieve your print settings, click the Save Settings drop-down menu, and then select them from the list.
• To delete settings, choose Delete a setting from the Save Settings drop-down menu. Select the radio button
next to the setting you want to delete, and then click Delete.
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Resetting the printer to factory default settings
1 Make sure the printer is turned off.
2 Open the access cover and leave it open.
3 Press and hold .
4 While holding , press .
5 When the light blinks, release .
6 Close the access cover.
7 Wait for the light to stop blinking.
The printer is reset to factory default settings.
Printing on both sides of the paper (duplexing)
Understanding the two-sided printing (duplexing) function
The printer has a built-in duplex unit that lets you print on both sides of the paper automatically. This function is also
known as two-sided printing or duplexing.
Note: Automatic two-sided printing (duplexing) works only with plain paper in letter and A4 sizes. If you want to print
two-sided documents on another size or type of paper, use the manual duplexing method.
A
To print a two-sided copy, the
printer software. To access the Duplexing settings:
light must be on. The A button works in tandem with the Duplexing settings in the
1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click the Print Layout tab.
The Duplexing area is on the lower portion of the dialog.
The options under the Duplexing drop-down box are “Use Printer Settings,” “On,” “Off,” and “Manual.”
Select To
Use Printer Settings
On
Off
Control two-sided printing using the A button. Press A to turn the A light on or off.
• When the
A
light is on, your documents are printed on both sides of the paper
(duplexed).
• When the
A
light is off, your documents are not printed on both sides of the paper.
Note: Use Printer Settings is the factory default setting.
Turn on the A button so that all documents are printed on both sides of the paper.
A
Note: The
light stays on until you select a different option.
Turn off the A button so that all documents are printed on one side of the paper.
A
Note: The
light stays off until you select a different option.
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Select To
Manual Duplex a print job manually. You must select this option when printing two-sided jobs that
will be printed on a size or type of paper other than letter- or A4-size plain paper (such as
greeting cards).
Note: You can select to print the two-sided pages so they turn like the pages of a magazine
2
1
(
Side-Flip is the factory default setting.
For more information, see “Printing on both sides of the paper (duplexing) automatically” on page 41 and “Printing
on both sides of the paper (duplexing) manually” on page 41.
Side-Flip) or like the pages of a legal pad (
1
2
Top-Flip).
Printing on both sides of the paper (duplexing) automatically
The printer has a built-in duplex unit that lets you print on both sides of the paper automatically.
Note: Automatic two-sided printing (duplexing) works only with plain paper in letter and A4 sizes. If you want to print
two-sided documents on another size or type of paper, use the manual duplexing method.
1 Press
2 With a document open, click File Print.
3 Click Properties, Preferences, Options, or Setup.
4 From the Duplexing area, select Use Printer Settings from the drop-down menu.
5 Make sure the
A
.
A
light is on.
6 Click OK to close any printer software dialogs that are open.
A
Note: To return to single-sided printing, make sure the
light is not on.
Printing on both sides of the paper (duplexing) manually
If you want to print a two-sided (duplex) job on a size or type of paper other than letter- or A4-size plain paper, you
must use the manual duplex method. This method involves printing the odd-numbered pages, then flipping and
reloading the stack of paper to print the even-numbered pages on the other side of the sheets.
1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click the Print Layout tab.
4 From the Duplexing area, select Manual from the drop-down box.
5 Select the Print manual duplex instructions check box.
6 The printer will print the odd-numbered pages and the instruction sheet, which describes how to flip and reload
the paper.
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7 Following the instruction sheet, flip and reload the paper print side down.
8 The printer will then print the even-numbered pages on the reverse sides of the odd-numbered pages, completing
the two-sided copies.
A
Note: To activate the
drop-down box, and reset to the default setting, “Use Printer Settings.”
button so that you can control two-sided printing using this button, return to the Duplexing
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Working with photos
Retrieving and managing photos
Inserting a memory card
1 Insert a memory card.
• Insert the card with the brand name label facing to the left.
• If there is an arrow on the card, make sure it points toward the printer.
• Make sure you connect the memory card to the adapter that came with it before inserting it into the slot.
1
Slots Memory card
1
2
2 Wait for the light located above the memory card slots on the printer to come on. The light blinks to indicate the
memory card is being read or is transmitting data.
Warning: Do not touch cables, any network adapter, the memory card, or the printer in the area shown while
actively printing, reading, or writing from a memory card. A loss of data can occur. Also, do not remove a memory
card while actively printing, reading, or writing from a memory card.
• xD-Picture Card
• Secure Digital
• Mini Secure Digital (with adapter)
• Micro Secure Digital (with adapter)
• MultiMedia Card
• Reduced Size MultiMedia Card (with adapter)
• Memory Stick
• Memory Stick PRO
• Memory Stick Duo (with adapter) or Memory Stick PRO Duo (with adapter)
• MultiMedia Card mobile (with adapter)
• Compact Flash Type I and Type II
• Microdrive
2
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3 When the computer recognizes that a memory card is installed, the message New photos have been
found. What do you want to do? appears.
If the printer does not read the memory card, remove and reinsert it. For more information, see “Memory card
troubleshooting” on page 102.
Note: The computer recognizes one active memory card at a time from your printer. If you insert more than one
memory card, a message appears on the display prompting you to remove the memory card that is not in use.
Inserting a flash drive
1 Insert the flash drive into the PictBridge port on the front of the printer.
Note: An adapter may be necessary if your flash drive does not fit directly into the port.
2 Wait for the computer to recognize that a flash drive is installed. When the flash drive is recognized, the message
New photos have been found. What do you want to do? appears.
If the printer does not read the flash drive, remove and reinsert it.
Warning: Do not touch cables, any network adapter, the flash drive, or the printer in the area shown while
actively printing, reading, or writing from the flash drive. A loss of data can occur. Also, do not remove the flash
drive while actively printing, reading, or writing from the flash drive.
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Note: The computer recognizes one active media device at a time from your printer. If you insert a memory card
and a flash drive, a message appears on the display prompting you to designate the device you want the printer to
recognize.
Connecting a PictBridge-enabled digital camera
PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera without
using a computer. You can connect a PictBridge-enabled digital camera to the printer, and use the buttons on the
camera to control and print photos.
1 Insert one end of the USB cable into the camera.
Note: Use only the USB cable that came with your camera.
2 Insert the other end of the cable into the PictBridge port on the front of the printer.
Notes:
• Make sure the PictBridge-enabled digital camera is set to the correct USB mode. For more information, see
the documentation that came with your camera.
• The printer recognizes one active media device at a time. Remove any memory cards from the printer when
you connect the camera.
3 If the PictBridge connection is successful, the camera automatically switches to print mode, the
PictBridge symbol appears on the camera display, or a message recognizing the connection appears on the
camera display, depending on your camera.
For more information, see the documentation that came with your camera.
Transferring all photos from a memory card using the computer
1 Insert a memory card into the printer with the label facing the printer control panel. If the computer is connected
to a wireless network, you will need to select the printer.
Note: For a network connection, you must manually open the application and select the printer you want to use.
The Productivity Studio software launches automatically on your computer.
2 Click Automatically save all photos to “My Pictures”.
3 If you want to erase the photos from the memory card, click Yes.
Note: Make sure all the photos have been copied before you click Yes to erase.
4 Click Done. Remove the memory card to view your transferred photos in the Library.
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Transferring selected photos from a memory card using the computer
1 Insert a memory card into the printer with the label facing the printer control panel.
The Productivity Studio software launches automatically on your computer.
Note: For a wireless network connection, you must first open the application and then select the printer you
want to use.
2 Click Select photos to save.
3 Click Deselect All.
4 Click to select the photo(s) you want to transfer.
5 Click Next.
6 If you want to save the photos to the default folder, click Next.
7 If you want to save the photos in a folder other than the default folder:
a Click Browse.
b Select the folder you want.
c Click OK.
8 If you want to assign a prefix to all of the photos you just transferred, click the check box and enter a name.
9 Click Next.
10 If you want to erase the photos from the memory card, click Yes.
Note: Make sure all the photos have been copied before you select Yes to erase.
11 Click Done. Remove the memory card to view your transferred photos in the Photo Library.
Transferring all photos from a CD or flash drive using the computer
1 Insert a CD or a flash drive into the computer.
2 If you are using Windows Vista, an AutoPlay screen appears.
Click Transfer photos to your computer.
3 If you are using Windows XP, a “What do you want Windows to do?” screen appears.
Click Copy pictures to a folder on my computer using Microsoft Scanner and Camera Wizard.
4 If you are using Windows 2000:
a From the desktop, double-click the Productivity Studio icon.
b Click Transfer Photos.
5 Click Automatically save all photos to “My Pictures”.
6 Remove the flash drive or CD to view your transferred photos in the Library.
Transferring selected photos from a CD or flash drive using the computer
1 Insert a CD or a flash drive into the computer.
2 If you are using Windows Vista, an “AutoPlay” screen appears.
Click Transfer Photos to your computer using the Productivity Studio.
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3 If you are using Windows XP, a “What do you want Windows to do?” screen appears.
Click Transfer Photos to your computer using the Productivity Studio.
If you are using Windows 2000:
a From the desktop, double-click the Productivity Studio icon.
b Click Transfer Photos.
4 Click Select photos to save.
5 Click Deselect All.
6 Click to select the photo(s) you want to transfer.
7 If you want to save the photos to the default folder, click Next.
8 If you want to save the photos in a folder other than the default folder:
a Click Browse.
b Select the folder you want.
c Click OK.
9 If you want to assign a prefix to all of the photos you just transferred, select the check box and enter a name.
10 Click Next.
11 Remove the CD or flash drive to view your transferred photos in the Library.
Changing the Productivity Studio temporary files preferences
1 From the desktop, double-click the Productivity Studio icon.
2 From the Tools menu, click Preferences.
3 Click Temporary Files.
a Use the slider to set the maximum disk space you want to allocate for temporary files created by the
Productivity Studio.
b Click Browse to choose a different folder for saving the temporary files.
4 Click OK.
Changing the Productivity Studio searched folders preferences
1 From the desktop, double-click the Productivity Studio icon.
2 From the Tools menu, click Preferences.
3 Click Searched Folders.
4 If you want to exclude system folders when looking for photos, select Ignore system folders.
5 Click OK.
Changing the Productivity Studio library preferences
1 From the desktop, double-click the Productivity Studio icon.
2 From the Tools menu, click Preferences.
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3 Click Library.
From here, you can choose how you want to sort photos. You can also set the minimum file size for the photo
to appear in the library.
4 Click OK.
Changing the Productivity Studio transfer settings
1 From the desktop, double-click the Productivity Studio icon.
2 From the Tools menu, click Preferences.
3 Click Transfer Settings.
a Select “Skip Save option and go automatically to”, and choose to Automatically Save, Manually Save,
or Print your photos from the photo storage device connected to your computer.
b Click Browse to choose a different folder to transfer your photos to.
c Select “Always erase photos from my media after transferring” to automatically delete photos from your
photo storage device after transferring them to your computer.
4 Click OK.
Editing photos
Cropping a photo
1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit.
2 With an image open, click Crop Photo on the Quick Fixes tab.
3 Click and drag with your mouse to select the section of the image that you want to crop. You can adjust the
cropped area by using your mouse and dragging the lines to increase or decrease the cropped area.
4 Click Crop Now.
5 The cropped portion of the original image displays in the Preview pane. You can save the cropped image.
Rotating a photo
1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit.
2 With an image open, click the Quick Fixes tab.
3 Click Rotate Left or Rotate Right to rotate the image 90 degrees in either direction.
The thumbnail of the photo is updated.
Changing the Resolution / Size of a photo
Resolution refers to dpi (dots per inch).
1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit.
2 With an image open, click Advanced.
3 Click Image Resolution / Size.
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4 Select Photo Size to select from a list of defined photo sizes, or click Custom Size to enter a different photo
size.
Note: If you selected Photo Size, you can click Rotate to rotate your photo 90 degrees clockwise.
5 If you selected Custom Size, enter the width and height for your custom-size photo.
Note: Maintain Aspect Ratio is selected by default. This ensures that your image will remain proportional.
Applying One-Click Auto Fixes to a photo
From the Productivity Studio Welcome Screen, click the Quick Fixes tab to access all three One-Click Auto Fixes.
1 Click File Open to select the image you want to edit.
2 With an image open, click One-Click Auto Fix to let the software automatically adjust the brightness and contrast
of your image.
3 Click Automatic Brightness to adjust only the brightness of your image.
4 Click Automatic Red-Eye Reduction to let the software automatically reduce the appearance of red-eye in your
image.
Note: Click Undo at the top of the window if you are not satisfied with the results after applying any of the One-Click
Auto Fixes.
Reducing the red-eye effect in a photo
1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit.
2 With an image open, click the Quick Fixes tab.
3 Click Automatic Red-Eye Reduction to let the software reduce the red-eye effect automatically. If you are not
satisfied with the results, continue with the following steps.
4 Click Manual Red-Eye Reduction.
5 Move the cursor across the photo, and place it over an affected eye.
6 Click to reduce the red-eye effect.
Blurring/Sharpening a photo
Increasing the amount of blur will soften your image. Increasing the sharpness will make your image seem more
focused.
1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit.
2 With an image open, click the Enhancements tab.
3 Click Blur / Sharpen.
4 Use the slider to blur or sharpen the image. You can preview the changes to the image by comparing the
Before and After preview panes at the top of the window.
5 Click OK to accept your changes, or click Cancel to reject them.
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Enhancing a photo
The Enhance feature lets you make subtle adjustments to the brightness, contrast, and sharpness of an image.
1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit.
2 With an image open, click the Enhancements tab.
3 Click Enhance.
4 Use the slider to adjust the Enhance setting. You can preview the changes to your image by comparing the
Before and After preview panes at the top of the window.
Note: Click Automatic to let the software automatically enhance your photo.
5 Click OK to accept your changes, or click Cancel to reject them.
Changing the Hue / Saturation of a photo
Adjusting hue lets you control the color of an image. Adjusting its saturation lets you control the intensity of the color.
1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit.
2 With an image open, click the Enhancements tab.
3 Click Hue / Saturation.
4 Use the slider to adjust the hue or saturation of your photo. You can preview the changes to the image by
comparing the Before and After preview panes at the top of the window.
5 Click OK to accept your changes, or click Cancel to reject them.
Changing the Gamma Value of a photo or image
Adjusting the gamma value helps you to control the overall brightness of an image—particularly those intended to
be viewed on a computer monitor. When images are not properly gamma-corrected, they will look either too light or
too dark.
1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit.
2 With an image open, click Advanced.
3 Type a value in the text box, or use the up or down arrows to select a higher or lower gamma value.
Note: You can enter gamma values from -10–10. If you are not satisfied with your changes, return the gamma
value back to 0.
4 Click Save to keep your changes.
Despeckling a photo
Despeckling lets you remove specks that appear in your photo.
1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit.
2 With an image open, click Enhancements.
3 Click Despeckle.
4 Using the slider, adjust the Despeckle setting. You can preview the changes to your image by comparing the
Before and After preview panes at the top of the window.
5 Click OK. The thumbnail is updated.
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Changing the Brightness / Contrast settings of a photo
1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit.
2 With an image open, click Enhancements.
3 Click Brightness / Contrast.
4 Adjust the brightness and contrast settings. You can preview the changes to the image by comparing the
Before and After preview panes at the top of the window.
5 Click OK to accept your changes, or click Cancel to reject them.
Note: You can let the software automatically adjust only the brightness of the image by clicking Automatic
Brightness on the Quick Fixes tab.
Applying a color effect to a photo
1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit.
2 With an image open, click Enhancements.
3 Click Color Effects.
4 Apply a color effect.
You can select sepia, antique brown, black and white, or antique grey.
5 Click OK.
Printing photos
Printing photos from a CD or removable storage device using the computer
1 Load photo paper with the glossy or printable side facing you. (If you are not sure which side is the printable
side, see the instructions that came with the paper.)
2 Insert a CD or any removable storage device (such as a flash drive, memory card, or digital camera) into the
computer.
• If you are using Windows Vista, an “AutoPlay” screen appears. Click Transfer Photos to your computer
using the Productivity Studio.
• If you are using Windows XP, a “What do you want Windows to do?” screen appears. Click Transfer Photos
to your computer using the Productivity Studio.
• If you are using Windows 2000:
a From the desktop, double-click the Productivity Studio icon.
b Click Transfer Photos.
3 Click Select photos to print.
4 To print all photos, click Print.
5 To print selected photos, click Deselect All and select only the photo(s) you want to print.
6 Click Print.
7 From the Quality drop-down list, select a print quality.
8 From the Paper Size in Printer drop-down list, select the paper size.
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9 To select multiple prints of a photo, or to select photo sizes other than 10 x 15 cm (4 x 6 in.), select the options
you want in the table. Use the drop-down list in the last column to view and select other sizes.
Note: If you want to edit your photo(s) before printing, click Edit Photo above the Print Preview pane. Select
One-Click Auto Fix, Automatic Red-Eye Reduction, or Automatic Brightness Fix to let the software edit
your photo(s) automatically. Click More Retouch Tools to go to the photo-editing window. When you've
completed your edit(s), click Return with edits in the bottom right corner to return to the print window.
10 Click Print Now in the bottom right corner of the window.
11 Remove the CD or storage device.
Viewing / Printing photos from the Productivity Studio
1 From the desktop, double-click the Productivity Studio icon.
2 Click Work with Documents and Photos.
3 Click to select the photo(s) you want to print.
4 From the Productivity Studio taskbar located at the bottom of the screen, click Photo Prints.
5 From the Quality drop-down list, select a copy quality.
6 From the Paper Size in Printer drop-down list, select the paper size.
7 From the Paper Type in Printer drop-down list, select the paper type
8 To select multiple prints of a photo, or to select photo sizes other than 10 x 15 cm (4 x 6 in.), select the options
you want in the table. Use the drop-down list in the last column to view and select other sizes.
9 Click Print Now in the bottom right corner of the screen.
Printing Photo Packages
1 From the desktop, double-click the Productivity Studio icon.
2 Click Photo Packages.
3 Click to select the photos you want to include in your photo package.
4 Click Next.
5 From the Quality drop-down list, select a copy quality.
6 From the Paper Size in Printer drop-down list, select the paper size.
7 To select multiple prints of a photo, or to select photo sizes other than 4 x 6 in. (10 x 15 cm), select the options
you want in the table. Use the drop-down list in the last column to view and select other sizes.
8 Click Print Now in the bottom right corner of the screen.
Creating Photo Greeting Cards
1 From the desktop, double-click the Productivity Studio icon.
2 Click Photo Greeting Cards.
3 From the Style tab, click to select a style for your greeting card.
4 From the Photo tab, select and drag a photo into the preview pane on the right side of the screen.
5 Click the text area to be able to add text to your photo greeting card.
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6 When you have finished editing your text, click OK.
7 If you want to create another photo greeting card using a different style and/or photo, click Add New Card, and
repeat step 3 on page 52 through step 6 on page 53.
8 If you want to print your photo greeting card, select Print your Photo Greeting Card from the Share tab.
9 Select the number of copies from the Copies drop-down list.
10 Select the copy quality from the Quality drop-down list.
11 Select the paper size from the Paper Size in Printer drop-down list.
Paper sizes supported Dimensions
A4 210 x 297 millimeters
Letter 8.5 x 11 inches
Greeting cards 4 x 8 inches (10.16 x 20.32 centimeters)
12 Click Print Now.
13 If you want to e-mail your photo greeting card, click E-mail your Photo Greeting Card from the Share tab.
14 From the Send Quality and Speed area of the screen, select the image size.
15 Click Create E-mail to create an e-mail message with your photo greeting card(s) attached.
Printing all photos from a memory device
1 Load photo paper with the glossy or printable side facing you. (If you are not sure which side is the printable
side, see the instructions that came with the paper.)
2 Insert a memory card or flash drive that contains the images you want to print.
The “Photos have been found. What do you want to do?” screen appears.
3 Click Select photos to print.
The “Please select photos to print” screen appears.
4 Select any or all photos you want to print, and then click Print.
The Productivity Studio software opens on your computer.
5 Change the print settings as necessary.
You can select a print quality, the paper size in the printer, the paper type in the printer, and a print size for your
photos.
6 Click Print Now.
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Using a PictBridge-enabled digital camera to control printing photos
You can connect a PictBridge-enabled digital camera to the printer, and use the buttons on the camera to control
and print photos.
1 Insert one end of the USB cable into the camera.
2 Insert the other end of the cable into the PictBridge port on the front of the printer.
Warning: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively
printing from a PictBridge-enabled digital camera. A loss of data can occur. Also, do not remove the USB cable
or network adapter while actively printing from a PictBridge-enabled digital camera.
Notes:
• Make sure the PictBridge-enabled digital camera is set to the correct USB mode. For more information, see
the documentation that came with your camera.
• The printer recognizes one active media device at a time. If you have a memory card already inserted when
you connect a PictBridge-enabled digital camera, the
memory card is removed or the camera is unplugged.
light and the A light blink alternately until the
3 If the PictBridge connection is successful, the camera automatically switches to print mode, the
PictBridge symbol appears on the camera display, or a message recognizing the connection appears on the
camera display, depending on your camera.
For more information, see the documentation that came with your camera.
4 Follow the instructions in the documentation that came with your camera to select and print photos.
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Printing photos from a digital camera using DPOF
If your camera supports Digital Print Order Format (DPOF), you can use the camera to specify which photos to print
and how many of each. The printer recognizes these settings when you connect the camera to the printer or insert
the memory card of the camera into the printer.
Note: If you specified a photo size in the camera, make sure the size of the paper loaded in the printer is not smaller
than the size you specified in the DPOF selection.
1 Load photo paper with the glossy or printable side facing you. (If you are not sure which side is the printable
side, see the instructions that came with the paper.)
2 Insert one end of the USB cable into the camera.
3 Insert the other end of the cable into the PictBridge port on the front of the printer.
Notes:
• Make sure the PictBridge-enabled digital camera is set to the correct USB mode. For more information, see
the documentation that came with your camera.
• The printer recognizes one active media device at a time. Make sure there is no memory card in the card
slots.
4 If the PictBridge connection is successful, the camera automatically switches to print mode, the
PictBridge symbol appears on the camera display, or a message recognizing the connection appears on the
camera display.
For more information, see the documentation that came with your camera.
5 Follow the instructions in the documentation that came with your camera to select and print photos.
Note: If no DPOF selections were specified in your camera beforehand, you can make the selections while the
camera is connected to the printer. For more information, see the documentation that came with your camera.
Creating and viewing a slideshow
1 From the Productivity Studio Welcome Screen, click Work with Documents and Photos.
2 Select the folder that contains the photos you want to include in the slideshow. Thumbnails of the photos in the
folder will appear in a preview pane.
3 Click to select the photos you want to include in the slideshow, and then select Slideshow.
If you want additional photos to appear in specific order, click the photos in the order you want them to appear,
and then drag them into the “Photos in Your Slideshow” area.
4 Click the Slideshow Settings tab to adjust the amount of time between each photo in the slideshow. You can
also modify the setting that lets the slideshow replay automatically (loop).
5 Click the Share tab to save or print your slideshow.
6 Click View Show in the lower-right corner of the window to start the slideshow.
Note: You can exit the slideshow any time by moving your cursor to the bottom center of the screen and clicking
Exit Slideshow.
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Maintaining the printer
Installing print cartridges
1 Open the printer.
2 Remove the used print cartridge or cartridges.
3 If you are installing new print cartridges, remove the tape from the back and bottom of the black cartridge, and
insert the cartridge in the left carrier.
Warning: Do not touch the gold contact area on the back or the metal nozzles on the bottom of the cartridge.
4 Close the black cartridge carrier lid.
5 Remove the tape from the back and bottom of the color cartridge, and insert the cartridge in the right carrier.
Warning: Do not touch the gold contact area on the back or the metal nozzles on the bottom of the cartridge.
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6 Close the color cartridge carrier lid.
7 Close the printer.
W
I
P
R
I
N
F
T
I
N
I
G
Note: The printer must be closed to start a new print job.
8 Press .
Removing a used print cartridge
1 Make sure the printer is on.
2 Lift the access cover.
The print cartridge carrier moves and stops at the loading position, unless the printer is busy.
W
I
P
R
I
N
F
T
IN
I
G
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3 Press down on the cartridge carrier latch to raise the cartridge carrier lid.
4 Remove the used print cartridge.
Note: If you are removing both cartridges, repeat step 3 and step 4 for the second cartridge.
Using genuine Lexmark print cartridges
Lexmark printers, print cartridges, and photo paper are designed to perform together for superior print quality.
If you receive an Out of Original Lexmark Ink message, the original Lexmark ink in the indicated cartridge
(s) has been depleted.
If you believe you purchased a new, genuine Lexmark print cartridge, but the Out of Original Lexmark Ink
message appears:
1 Click Learn More on the message.
2 Click Report a non-Lexmark print cartridge.
To prevent the message from appearing again for the indicated cartridge(s):
• Replace your cartridge(s) with new Lexmark print cartridge(s).
• If you are printing from a computer, click Learn more on the message, select the check box, and click Close.
• If you are using the printer without a computer, press Cancel.
Lexmark's warranty does not cover damage caused by non-Lexmark ink or print cartridges.
Refilling print cartridges
The warranty does not cover repair of failures or damage caused by a refilled cartridge. Lexmark does not
recommend use of a refilled cartridge. Refilling a cartridge can affect print quality and may cause damage to the
printer. For best results, use Lexmark supplies.
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Aligning the print cartridges
1 Load plain paper.
2 Do one of the following:
• In Windows Vista, click .
• In Windows XP and earlier, click Start.
3 Click Programs or All Programs Lexmark 1500 Series.
4 Click Lexmark Solution Center.
5 From the Maintenance tab, click Align to fix blurry edges.
6 Follow the instructions on the computer screen.
If you aligned the cartridges to improve print quality, print your document again. If print quality has not improved,
clean the print cartridge nozzles.
Cleaning the print cartridge nozzles
1 Load plain paper.
2 Do one of the following:
• In Windows Vista, click .
• In Windows XP and earlier, click Start.
3 Click Programs or All Programs Lexmark 1500 Series.
4 Click Solution Center.
5 From the Maintenance tab, click Clean Print Nozzles.
A page prints, forcing ink through the print cartridge nozzles to clean them.
6 To verify that the print quality has improved, print the document again.
7 If print quality has not improved, try cleaning the nozzles up to two more times.
Wiping the print cartridge nozzles and contacts
1 Remove the print cartridges.
2 Dampen a clean, lint-free cloth with water, and place the cloth on a flat surface.
3 Gently hold the nozzles against the cloth for about three seconds, and then wipe in the direction shown.
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4 Using another clean section of the cloth, gently hold the cloth against the contacts for about three seconds, and
then wipe in the direction shown.
5 With another clean section of the cloth, repeat step 3 and step 4.
6 Let the nozzles and contacts dry completely.
7 Reinsert the print cartridges.
8 Print the document again.
9 If the print quality does not improve, clean the print nozzles. For more information, see “Cleaning the print
cartridge nozzles” on page 59.
10 Repeat step 9 up to two more times.
11 If print quality is still not satisfactory, replace the print cartridges.
Cleaning the exterior of the printer
1 Make sure that the printer is turned off and unplugged from the wall outlet.
CAUTION: To avoid the risk of electric shock, unplug the power cord from the wall outlet and disconnect
all cables to the printer before proceeding.
2 Remove paper from the paper support and paper exit tray.
3 Dampen a clean, lint-free cloth with water.
Warning: Do not use household cleaners or detergents, as they may damage the finish of the printer.
4 Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper
exit tray.
Warning: Using a damp cloth to clean the interior may cause damage to your printer.
5 Make sure the paper support and paper exit tray are dry before beginning a new print job.
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Preserving the print cartridges
• Keep new cartridges in their packaging until you are ready to install them.
• Do not remove a cartridge from the printer except to replace, clean, or store it in an airtight container. The
cartridges do not print correctly if left exposed for an extended period of time.
Ordering supplies
Ordering print cartridges
Lexmark 1500 Series models
Item Part number
Black cartridge 42A 220
Black cartridge
High yield black cartridge 44 500
Color cartridge 41A 210
Color cartridge
High yield color cartridge 43 350
Photo cartridge 40 Not applicable
1
Values obtained by continuous printing. Declared yield value in accordance with ISO/IEC 24711.
2
Licensed Return Program Cartridge
2
2
42 220
41 210
Average cartridge standard page yield is up to
1
Ordering paper and other supplies
To order supplies or to locate a dealer near you, visit our Web site at www.lexmark.com.
Notes:
• For best results, use only Lexmark print cartridges.
• For best results when printing photos or other high-quality images, use Lexmark Photo Paper or Lexmark
Perfectfinish
with this type of paper.
• To prevent smudging or scratching, avoid touching the printed surface with your fingers or sharp objects. For
best results, remove each printed sheet individually from the paper exit tray, and allow the sheets to dry at least
24 hours before stacking, displaying, or storing.
TM
Photo Paper. Do not use Lexmark Premium Photo Paper. Your print cartridges are not compatible
Item Part Number
USB cable 1021294
For more information, go to www.lexmark.com.
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Paper Paper size
Lexmark Photo Paper
• Letter
• A4
• 4 x 6 in.
• 10 x 15 cm
Lexmark PerfectFinish Photo Paper
• Letter
• A4
• 4 x 6 in.
• 10 x 15 cm
• L
Note: Availability may vary by country or region.
For information on how to purchase Lexmark Photo Paper or Lexmark PerfectFinish Photo Paper in your country or
region, go to www.lexmark.com.
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Troubleshooting
If you set up your printer on a wireless network, make sure:
• The wireless network is working properly.
• The computer and printer are both connected to the same wireless network.
• The printer is within the range of the wireless network. The effective range for optimal performance is generally
100–150 feet.
• The printer is located away from other electronic devices that may interfere with the wireless signal.
• The power supply is connected to the printer, and is lit.
• The Wi-Fi indicator light is green.
• The printer driver is installed on the computer from which you are performing a task.
• The correct printer port is selected.
Setup Troubleshooting
Power button is not lit
These are possible solutions. Try one or more of the following:
Press power button
Make sure the printer is on by pressing .
Disconnect and reconnect the power cord
1 Disconnect the power cord from the wall outlet, and then from the printer.
2 Plug the cord all the way into the power supply on the printer.
2
1
3 Plug the cord into an electrical outlet that other electrical devices have been using.
4 If the light is not on, press .
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Power light is blinking
The power light blinks when it detects errors in the printer.
Note: If the
page 64.
These are possible solutions. Try one or more of the following:
light and the A light blink alternately, see “Power light and duplex light are blinking alternately” on
Check print cartridges
Make sure there is a cartridge installed in the printer. If you are using a photo cartridge, make sure there is also a
color cartridge installed.
If a cartridge is missing, install the missing cartridge.
Check the ink level of the color print cartridge
The color cartridge may be low on ink or out of ink. Check the ink level of the color cartridge. For more information,
see “Checking the print cartridges” on page 84.
If the color ink level is low, replace the color cartridge with a new one. To order a new cartridge, see “Ordering print
cartridges” on page 61.
Load paper
The printer is out of paper. Load more paper to continue printing. For more information, see “Loading paper” on
page 28.
Clear the paper jam
Check to see if the paper jam is in the paper support or in the duplex unit, and then remove the paper jam. For more
information, see “Jams and misfeeds troubleshooting” on page 97.
Duplex light is blinking
Note: If the light and the A light blink alternately, see “Power light and duplex light are blinking alternately” on
page 64.
The black cartridge may be low on ink or out of ink. Check the ink level of the black cartridge. For more information,
see “Checking the print cartridges” on page 84.
If the black ink level is low, replace the black cartridge with a new one. To order a new cartridge, see “Ordering print
cartridges” on page 61.
Power light and duplex light are blinking alternately
The light and the A light blink alternately when the printer detects errors in the memory card slots or in the
PictBridge port.
These are possible solutions. Try one or more of the following:
Remove extra memory devices
The printer recognizes one active media device at a time. Do not insert two memory cards at one time, a flash drive
and a memory card at one time, or a PictBridge-enabled digital camera and a memory card at one time.
Make sure your camera is a PictBridge-enabled digital camera
Check to see if your camera is a PictBridge-enabled digital camera. For more information, see the documentation
that came with your camera.
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Enable PictBridge printing from the camera
Enable PictBridge printing on the camera by selecting the correct USB mode. If the camera USB selection is incorrect,
the camera is detected as a USB storage device, or the
see the documentation that came with your camera.
light and A light blink alternately. For more information,
Make sure you inserted a valid device into the PictBridge port
Only the following devices are recognized by the PictBridge port:
• PictBridge-enabled digital camera
• Flash drive
Any other USB devices are not recognized.
Make sure the paper size setting on the camera is supported by the printer
Use only the following paper sizes when printing photos from your camera:
• 3.5 x 5 inches
• 4 x 6 inches
• 4 x 8 inches
• 5 x 7 inches
• 10 x 20 inches
• Letter (8.5 x 11 inches)
• A6 (105 x 148 mm)
• A5 (148 x 210 mm)
• A4 (210 x 297 mm)
• L (89 x 127 mm)
• 2L (127 x 178 mm)
• Hagaki card (100 x 148 mm)
• 10 x 15 cm
• 13 x 18 cm
To view or change the print size settings on your camera, see the documentation that came with your camera.
Make sure the printer is properly communicating with the camera
If the PictBridge connection is successful, the camera automatically switches to print mode, the PictBridge
symbol appears on the camera display, or a message recognizing the connection appears on the camera display,
depending on your camera.
If the PictBridge connection is unsuccessful, try one or more of the following:
• Make sure you are using the USB cable that came with your camera.
• Make sure the USB cable that you are using is not damaged.
If the error occurs after the printer has successfully connected with the camera, try one or more of the following:
• Disconnect the camera, and then connect it again.
• If the lights keep on blinking, check for error messages on the camera display, and then see the documentation
that came with your camera.
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Software does not install
These are possible solutions. Try one or more of the following:
Check your operating system
The following operating systems are supported: Windows Vista, Windows XP, Windows 2000 with Service Pack 3
or later, and Mac OS X.
Check your system requirements
Check that your computer meets the minimum system requirements listed on the printer box.
Check USB connection
If the printer is connected to the computer through a USB cable:
1 Check the USB cable for any obvious damage.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the
USB symbol.
Check wireless connection
If the printer supports networking, and you are using the printer on a wireless network, check to see if the Wi-Fi
indicator light is on.
Reconnect power supply
1 Press to turn the printer off.
2 Disconnect the power cord from the wall outlet.
3 Gently remove the power supply from the printer.
4 Reconnect the power supply to the printer.
5 Plug the power cord into the wall outlet.
6 Press to turn the printer on.
Disable anti-virus programs (for Windows users only)
1 Close all open software applications.
2 Disable any anti-virus programs.
3 Double-click the My Computer icon.
In Windows XP, click Start to access the My Computer icon.
4 Double-click the CD–ROM drive icon.
5 If necessary, double-click setup.exe.
6 Follow the instructions on the computer screen to install the software.
Note: You may enable the anti-virus programs again after the software is successfully installed.
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Uninstall and reinstall software
Uninstall the printer software, and then reinstall it.
Page does not print
These are possible solutions. Try one or more of the following:
Check messages
If an error message is displayed, see “Error messages on the computer screen” on page 104.
Check power
If the light is not on, see “Power button is not lit” on page 63.
Reload paper
Remove and then load paper.
Check ink
Check the ink levels, and install new print cartridges if necessary.
Check cartridges
1 Remove the print cartridges.
2 Make sure the sticker and tape have been removed.
1
3 Reinsert the cartridges.
2
Check printer default and pause settings
1 Click:
• In Windows Vista: Control Panel Printers (under Hardware and Sound).
• In Windows XP: Start Printers and Faxes.
• In Windows 2000: Start Settings Printers.
2 Double-click the printer queue device.
3 Click Printer.
• Make sure no check mark appears next to Pause Printing.
• If a check mark does not appear next to Set As Default Printer, you must select the print queue device for
each file you want to print.
Reconnect power supply
1 Press to turn the printer off.
2 Disconnect the power cord from the wall outlet.
3 Gently remove the power supply from the printer.
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4 Reconnect the power supply to the printer.
5 Plug the power cord into the wall outlet.
6 Press to turn the printer on.
Removing and reinstalling the software
Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the software”
on page 68.
Solving printer communication problems
The printer and the computer cannot exchange data.
These are possible solutions. Try one or more of the following:
Establish bidirectional communication between the printer and the computer
For more information, see “Bidirectional communication is not established” on page 95.
Make sure the printer is not in sleep mode
If the power light is blinking on and off slowly, the printer is in sleep mode.
1 Unplug the power cable from the wall outlet.
2 Wait ten seconds, and then insert the power cable into the wall outlet.
3 Press to turn the printer on.
Understanding Warning levels
• A green check indicates system requirements were met.
• A yellow question mark indicates system requirements were not met. Most major functions will work, but you
may experience some performance impact.
• A red question mark indicates system requirements were not met. Most major functions may not work.
• A red X indicates system requirements were not met. Installation will not continue.
For proper installation, make sure the computer supports all system requirements. System requirements are located
on the printer box.
Removing and reinstalling the software
If the printer is not functioning properly, or if a communications error message appears when you try to use the
printer, you may need to remove and reinstall the printer software.
1 In Windows Vista, click . In Windows XP or earlier, click Start.
2 Click Programs or All Programs Lexmark 1500 Series.
3 Select Uninstall.
4 Follow the instructions on the computer screen to remove the printer software.
5 Restart the computer before reinstalling the printer software.
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6 Click Cancel on all New Hardware Found screens.
7 Insert the CD, and then follow the instructions on the computer screen to reinstall the software.
Note: If the install screen does not appear automatically after you restart your computer, click Start Run, and
then type D:\setup, where D is the letter of your CD-ROM drive.
If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software.
1 In all countries or regions except the United States, select your country or region.
2 Click the links for drivers or downloads.
3 Select your printer family.
4 Select your printer model.
5 Select your operating system.
6 Select the file you want to download, and then follow the directions on the computer screen.
Enabling the USB port
To confirm that the USB port is enabled on the computer:
1 In Windows Vista, click Control Panel.
In Windows XP, click Start Control Panel.
In Windows 2000, click Start Settings Control Panel.
2 If you are using Windows Vista, click the System and Maintenance icon, and then click Device Manager.
If you are using Windows XP or Windows 2000:
a Click Performance and Maintenance, and then click the System icon.
b Click the Hardware tab.
c Click Device Manager.
3 Click the plus sign (+) beside Universal Serial Bus Controller.
If USB Host Controller and USB Root Hub are listed, the USB port is enabled.
Did you find the problem?
Yes No
If USB Host Controller and USB Root Hub are not listed,
the USB port is not enabled. For more information, see
the computer documentation.
Contact the Customer Support Center.
1 Click Programs or All Programs Lexmark 1500
Series.
2 Click Solution Center.
3 Click the Contact Information tab.
Wireless troubleshooting
How do I find out what type of security my network is using?
You must know the security key and security mode in order to properly set up the printer for use on the wireless
network. To obtain this information, see the documentation that came with your wireless router, see the Web page
associated with the router, or consult the person who set up your wireless network.
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Wi-Fi indicator light is orange
These are possible solutions. Try one or more of the following:
Check cable
Make sure the installation cable is not connected to the printer.
Configure the optional internal wireless print server
Note: This solution does not apply to printers that have a pre-installed internal wireless print server.
If you purchased the optional internal wireless print server after your printer was already set up, see “Configuring
the optional internal wireless print server” in the “Setting up the printer” chapter.
Check network name
Make sure your network does not have the same name as another network near you. For example, if you and your
neighbor both use a manufacturer's default network name, your printer could be connecting to your neighbor's
network.
If you are not using a unique network name, consult the documentation for your wireless access point (wireless
router) to learn how to set a network name.
If you set a new network name, you must reset the printer and computer SSID to the same network name.
For more information, see “Checking your network name” in the “Wireless troubleshooting” section.
Check security keys
Make sure security keys are correct. For more information, see “Check your security keys” on page 74.
Move your computer and/or printer
Move the computer and/or printer closer to the wireless access point (wireless router). Although the possible distance
between devices in 802.11b or 802.11g networks is 300 feet, the effective range for optimal performance is generally
100–150 feet.
You can find the signal strength of the network on the network setup page. For information on how to print a setup
page, see “Printing a network setup page” on page 23.
Check MAC address
If your network uses MAC address filtering, provide the MAC address for the printer to your network. If you need
help finding the MAC address, see “Finding the MAC address” on page 22.
Wi-Fi indicator light is blinking orange during installation
When the Wi-Fi indicator light is blinking orange, it indicates that the printer has been set up for wireless networking
but cannot connect to the network for which it has been configured. The printer may be unable to join the network
because of interference or its distance from the wireless access point (wireless router), or until its settings are
changed.
These are possible solutions. Try one or more of the following:
Make sure the access point is on
Check the access point and, if necessary, turn it on.
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Move your wireless access point (wireless router) to minimize interference
There may be temporary interference from other devices such as microwave ovens or other appliances, cordless
phones, baby monitors, and security system cameras. Make sure your wireless access point (wireless router) is not
positioned too closely to these devices.
Try adjusting external antennas
Generally, antennas work best if they are pointing straight up. You may find, however, that reception improves if you
experiment with different angles for your printer and/or wireless access point (wireless router) antennas.
Move your computer and/or printer
Move the computer and/or printer closer to the wireless access point (wireless router). Although the possible distance
between devices in 802.11b or 802.11g networks is 300 feet, the effective range for optimal performance is generally
100–150 feet.
You can find the signal strength of the network on the network setup page. For information on how to print a setup
page, see “Printing a network setup page” on page 23.
Check security keys
Make sure security keys are correct. For more information, see “Check your security keys” on page 74.
Check MAC address
If your network uses MAC address filtering, provide the MAC address for the printer to your network. If you need
help finding the MAC address, see “Finding the MAC address” on page 22.
Ping the wireless access point (wireless router) to make sure the network is working
1 If you do not already know it, find the IP address of the access point.
a Click:
• In Windows Vista: All Programs Accessories Command Prompt.
• In Windows XP and earlier: Start Programs or All Programs Accessories Command
Prompt.
b Type ipconfig.
c Press Enter.
• The “Default Gateway” entry is typically the wireless access point (wireless router).
• The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100. Your IP
address might also start with the numbers 10 or 169. This is determined by your operating system or
wireless network software.
2 Ping the wireless access point (wireless router).
a Click:
• In Windows Vista: All Programs Accessories Command Prompt.
• In Windows XP and earlier: Start Programs or All Programs Accessories Command
Prompt.
b Type ping followed by a space and the IP address of the wireless access point (wireless router). For
example:
ping 192.168.0.100
c Press Enter.
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3 If the wireless access point (wireless router) responds, you will see several lines appear that start with “Reply
from”. Turn off and restart the printer.
4 If the wireless access point (wireless router) does not respond, it will take several seconds and then you will see
“Request timed out.”
Try the following:
a Click:
• In Windows Vista: Control Panel Network and Internet Network and Sharing Center
• In Windows XP and earlier: Start Settings or Control Panel Network Connection
b Select the appropriate connection from the ones shown.
Note: If the computer is connected to the access point (router) by an Ethernet cable, the connection may
not include the word “wireless” in its name.
c Right-click the connection, and then click Repair.
Run the wireless setup again
If your wireless settings have changed, you must run the printer wireless setup again. Some reasons your settings
may have changed include your having manually changed your WEP or WPA keys, channel, or other network
settings; or the wireless access point (wireless router) having been reset to factory defaults.
Notes:
• If you change network settings, change them on all the network devices before changing them for the wireless
access point (wireless router).
• If you have already changed the wireless network settings on your wireless access point (wireless router), you
must change the settings on all the other network devices before you can see them on the network.
1 Click:
• In Windows Vista: .
• In Windows XP and earlier: Start.
2 Click Programs or All Programs Lexmark 1500 Series.
3 Click Wireless Setup.
Note: You may be prompted to connect the printer to the computer again using the installation cable as part of
the setup process.
4 Follow the instructions on the computer screen.
Wi-Fi indicator light is not lit
Check power
If the light is not on, see “Power button is not lit” on page 63.
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Remove and reinstall the internal print server
1 Turn off your printer, and then unplug the power cord from the wall outlet.
Warning: Failure to unplug the printer can cause damage to your printer and to the internal wireless print server.
Make sure the printer is turned off and the power cord is unplugged from the wall outlet before you proceed.
2 While holding the printer firmly with one hand, hold the internal print server with your other hand and then pull
it away from the printer.
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3 Reinstall the internal print server.
Warning: Wireless print servers are easily damaged by static electricity. Touch something metal such as the
printer frame before you touch the wireless print server.
Check your security keys
A security key is like a password. All devices on the same network share the same security key.
Note: Make sure you copy down the security key exactly, including any capital letters, and store it in a safe place
for future reference.
The security key must follow the following criteria.
WEP key
• Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F and 0–9.
• Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard.
WPA-PSK or WPA2-PSK key
• Up to 64 hexadecimal characters. Hexadecimal characters are A–F and 0–9.
• Between 8 and 64 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard.
Printer is configured correctly, but cannot be found on the network
Make sure:
• The printer has power and the light is on.
• The printer is within range of the wireless network.
• The printer is located away from other electronic devices that may interfere with the wireless signal.
• Your wireless network is using a unique network name (SSID). If not, it is possible that the printer/print server
is communicating over a different, nearby network that uses the same network name.
• The printer has a valid IP address on the network.
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Wireless network printer does not print
These are possible solutions. Try one or more of the following:
Check power
Make sure the light is on.
Check cable
• Make sure the power cable is connected to the printer and to the electrical outlet.
• Make sure the USB cable or the installation cable is not connected.
Check Wi-Fi indicator light
Make sure the Wi-Fi indicator light is green. If it is not green, see “Wi-Fi indicator light is orange” or “Wi-Fi indicator
light is blinking orange during installation” in “Wireless troubleshooting.”
Check if printer driver is installed
Make sure the printer driver is installed on the computer from which you are sending the print job.
1 Do one of the following:
• In Windows Vista, click: Control Panel Printers.
• In Windows XP, click:Start Settings Printers and Faxes.
• In Windows 2000 and earlier, click: Start Settings Printers.
If you cannot find the icon for your printer, then the printer driver is not installed.
2 If the printer driver is not installed, insert the installation software CD into your computer.
3 Follow the instructions on the computer screen.
Note: You must install the printer driver on each computer that uses the network printer.
Check if printer is connected to the wireless network
1 Print a network setup page. For more information, see “Printing a network setup page.”
2 Check to see if “Status: Connected” appears under Network Card.
Reboot the computer
Turn off and restart the computer.
Check printer ports
Make sure the correct printer port is selected.
1 Click:
• In Windows Vista: Control Panel Printers.
• In Windows XP: Start Settings Printers and Faxes.
• In Windows 2000 and earlier: Start Settings Printers.
2 Right-click the Lexmark 1500 Series icon.
3 Click Properties Ports.
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4 Verify that XXXX_Series_nnnnnn_P1 is selected, where XXXX is the model series number of your printer and
nnnnnn is the last six numbers of the MAC address of your printer.
Note: The MAC address is located at the back of the printer beside the serial number.
5 If USB is selected instead:
a Select the port name from step 4.
b Click Apply.
c Close the window, and try printing again.
Reinstall software
Uninstall and then reinstall the printer software.
Note: If more than one printer appears in the ”Select your printer” list, pick the printer with the MAC address that
matches the address on the back of your printer.
Wireless printer is no longer working
These are possible solutions. Try one or more of the following:
Check power
• Make sure the printer power light is on. For more information, see “Power button is not lit” in the “Troubleshooting”
chapter.
• Make sure the wireless access point (wireless router) is on.
Move your wireless access point (wireless router) to minimize interference
There may be temporary interference from other devices such as microwaves or other appliances, cordless phones,
baby monitors, and security system cameras. Make sure your wireless access point (wireless router) is not positioned
too closely to these devices.
Move your computer and/or printer
Move the computer and/or printer closer to the wireless access point (wireless router). Although the possible distance
between devices in 802.11b or 802.11g networks is 300 feet, the effective range for optimal performance is generally
100–150 feet.
You can find the signal strength of the network on the network setup page. For more information, see “Printing a
network setup page” in the “Networking” chapter.
Try adjusting external antennas
Generally, antennas work best if they are pointing straight up. You may find, however, that reception improves if you
experiment with different angles for your printer and/or wireless access point (wireless router) antennas.
Check network name
The network name, or SSID (Service Set Identifer) is a setting on a wireless device that allows devices to join the
same wireless network.
For more information, see “Checking your network name” for Windows or Mac in the “Wireless troubleshooting”
section.
Reboot the computer
Turn off and restart the computer.
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Ping the wireless access point
Ping the wireless access point (wireless router) to make sure the network is working.
For more information, see “Ping the access point” for Windows or Mac in the “Wireless troubleshooting” section
Ping the printer
Ping the printer to make sure it is on the network.
For more information, see “Ping the printer” for Windows or Mac in the “Wireless troubleshooting” section.
Run the wireless setup again
If your wireless settings have changed, you will need to run the printer wireless setup again. Some reasons your
settings may have changed include your having manually changed your WEP or WPA keys, channel, or other
network settings, or the wireless access point (wireless router) having been reset to factory defaults.
Notes:
• If you change network settings, change them on all the network devices before changing them for the wireless
access point (wireless router).
• If you have already changed the wireless network settings on your wireless access point (wireless router), you
must change the settings on all the other network devices before you can see them on the network.
For more information, see “Run the Wireless Setup Utility” for Windows or “Run the Wireless Setup Assistant” for
Mac.
Changing wireless settings after installation
To change your password, network name, or other wireless setting, rerun the wireless setup. For more information,
see “Run the Wireless Setup Utility” for Windows or the “Run the Wireless Setup Assistant” for Mac.
Resetting an internal wireless print server to factory default settings
1 Make sure the printer is turned off.
2 Open the access cover and leave it open.
3 Press and hold
4 While holding
5 Wait for the printer to turn on, and then release
6 Close the access cover.
7 Wait for the light to stop blinking.
The internal wireless print server is reset to factory default settings. To verify, print a network setup page.
A
.
A
, press .
A
.
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Network printer does not show up in the printer selection list during installation
Check whether the printer is on the same wireless network as the computer
The SSID of the printer must match the SSID of the wireless network.
1 If you do not know the SSID of the network, use the following steps to obtain it before rerunning the Wireless
Setup Utility.
a Enter the IP address of your wireless access point (wireless router) into the Web address field of your
browser.
If you do not know the IP address of the wireless access point (wireless router):
1 Do one of the following:
• In Windows Vista, click All Programs Accessories Command Prompt.
• In Windows XP, click Start Programs or All Programs Accessories Command
Prompt.
2 Type ipconfig.
3 Press Enter.
• The “Default Gateway” entry is typically the wireless access point (wireless router).
• The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.
b Enter your user name and password when prompted.
c Click OK.
d On the main page, click Wireless or any other selection where settings are stored. The SSID will be
displayed.
e Write down the SSID, security type, and the security keys if they are shown.
Note: Make sure you copy them down exactly, including any capital letters.
2 Click Programs or All Programs Lexmark 1500 Series.
3 Click Wireless Setup.
Note: You may be prompted to connect the printer to the computer again using the installation cable as part of
the setup process.
4 Follow the instructions on the computer screen, including typing in the SSID of the wireless access point (wireless
router) and the security keys when prompted.
5 Store the SSID and the security keys in a safe place for future reference.
Wireless Setup Utility cannot communicate with the printer during installation (Windows users only)
These are possible solutions for Windows users. Try one or more of the following:
Check power
If the light is not on, see “Power button is not lit” on page 63.
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Check the installation cable
1 Disconnect the installation cable and check it for any obvious damage.
2 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the
USB symbol.
3 Firmly plug the square end of the USB cable into the USB port on the back of the printer.
4 Cancel the software installation.
5 Click Programs or All Programs Lexmark 1500 Series.
6 Click Wireless Setup Utility.
7 Follow the prompts on the computer screen to reinstall the software.
Checking your network name (Windows users only)
Make sure your network does not have the same name as another network near you. For example, if you and your
neighbor both use a manufacturer's default network name, your printer could be connecting to your neighbor's
network.
If you are not using a unique network name, consult the documentation for your wireless access point (wireless
router) to learn how to set a network name.
If you set a new network name, you must reset the printer and computer SSID to the same network name.
• To reset the computer network name, see the documentation that came with your computer.
• To reset the printer name:
1 Click Programs or All Programs Lexmark 1500 Series.
2 Click Wireless Setup Utility.
3 Follow the instructions on the computer screen, and enter the new network name when prompted.
Ping the access point
1 If you do not already know it, find the IP address of the wireless access point (wireless router).
a Do one of the following:
• In Windows Vista, click All Programs Accessories Command Prompt.
• In Windows XP, click Start Programs or All Programs Accessories Command Prompt.
b Type ipconfig.
c Press Enter.
• The “Default Gateway” entry is typically the wireless access point (wireless router).
• The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.
2 Ping the wireless access point (wireless router).
a Do one of the following:
• In Windows Vista, click All Programs Accessories Command Prompt.
• In Windows XP, click Start Programs or All Programs Accessories Command Prompt.
b Type ping followed by a space and the IP address of the wireless access point (wireless router). For
example:
ping 192.168.0.100
c Press Enter.
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3 If the wireless access point (wireless router) responds, you will see several lines appear that start with “Reply
from”. Turn off and restart the printer.
4 If the wireless access point (wireless router) does not respond, after several seconds you will see “Request
timed out.”
a Do one of the following:
• In Windows Vista, click the Control Panel Network and Internet Network and Sharing
Center.
• In Windows XP, click Start Settings or Control Panel Network Connection.
b Select the appropriate connection from the ones shown.
Note: If the computer is connected to the access point (router) by an Ethernet cable, the connection may
not include the word “wireless” in its name.
c Right-click the connection, and then click Repair.
Ping the printer
1 Do one of the following:
• In Windows Vista, click All Programs Accessories Command Prompt.
• In Windows XP, click Start Programs or All Programs Accessories Command Prompt.
2 Type ping followed by the IP address of the printer. For example,
ping 192.168.0.25
3 Press Enter.
4 If the printer responds, you will see several lines appear that start with “Reply from”.
Turn off and restart the printer, and then try resending your print job.
5 If the printer does not respond, you will see “Request timed out.”
a Check that the computer has a wireless IP address.
1 Do one of the following:
• In Windows Vista, click All Programs Accessories Command Prompt.
• In Windows XP, click Start Programs or All Programs Accessories Command
Prompt.
2 Type ipconfig.
3 Press Enter.
4 Check the Windows IP Configuration screen that appears for the wireless IP address of the computer.
Note: Your computer may have an IP address for a wired network, a wireless network, or both.
5 If your computer does not have an IP address, see the documentation that came with your wireless
access point (wireless router) to learn how to connect your computer to the wireless network.
b The printer may need to be reconfigured for new wireless network settings. For more information, see “Run
the Wireless Setup Utility”.
Run the Wireless Setup Utility (Windows users only)
1 Click Programs or All Programs Lexmark 1500 Series.
2 Click Wireless Setup Utility.
Note: You may be prompted to connect the printer to the computer again using the installation cable as part of
the setup process.
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3 Follow the instructions on the computer screen.
Changing wireless settings after installation (Windows users only)
To change your password, network name, or other wireless setting:
1 Click Programs or All Programs Lexmark 1500 Series.
2 Click Wireless Setup Utility.
Note: You may be prompted to connect the printer to the computer again using the installation cable as part of
the setup process.
3 Follow the prompts on the computer screen to reinstall the software, and make the changes you want.
Check printer ports (Windows users only)
Make sure the correct printer port is selected.
1 Click Start Control Panel Printers.
2 Right-click Lexmark XXXX, where XXXX is the model series number of your printer.
3 Click Properties Ports.
4 Verify that XXXX_Series_nnnnnn_P1 is selected, where XXXX is the model series number of your printer and
nnnnnn is the last six numbers of the MAC address of your printer.
Note: The MAC address is located at the back of the printer beside the serial number.
5 If USB is selected instead:
a Select the port name from step 4.
b Click Apply.
c Close the window, and try printing again.
Print troubleshooting
Partial document or photo prints
Make sure the paper size being used matches the document or photo size you selected.
Improving print quality
These are possible solutions. Try one or more of the following:
Check paper
• Use the appropriate paper for the document. If you are printing photos or other high-quality images, for best
results use Lexmark Photo Paper or Lexmark PerfectFinish Photo Paper. Do not use Lexmark Premium Photo
Paper. Your print cartridges are not compatible with this type of paper.
• Use a paper that is a heavier weight or bright white.
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Check print cartridges
If the document still does not have the print quality you want, follow these steps:
1 Align the print cartridges. For more information, see “Aligning the print cartridges” on page 59.
If print quality has not improved, continue to step 2.
2 Clean the print cartridge nozzles. For more information, see “Cleaning the print cartridge nozzles” on page 59.
If print quality has not improved, continue to step 3.
3 Remove and reinsert the print cartridges. For more information, see “Removing a used print cartridge” on
page 57 and “Installing print cartridges” on page 56.
If print quality has not improved, continue to step 4.
4 Wipe the print nozzles and contacts. For more information, see “Wiping the print cartridge nozzles and contacts”
on page 59.
If print quality is still not satisfactory, replace the print cartridges. For more information, see “Ordering print
cartridges” on page 61.
Poor text and graphic quality
• Blank pages
• Dark print
• Faded print
• Incorrect colors
• Skewed lines
• Smudges
• Streaks
• White lines in print
• Light and dark bands in print
These are possible solutions. Try one or more of the following:
Check ink
Check the ink levels, and install new print cartridges if necessary.
Remove sheets as they are printed
To avoid ink smudging when you are working with the following media, remove each sheet as it exits, and allow it
to dry:
• Documents with graphics or images
• Photo paper
• Heavyweight matte or glossy paper
• Transparencies
• Labels
• Envelopes
• Iron-on transfers
Note: Transparencies may take up to 15 minutes to dry.
Use a different brand of paper
Each paper brand accepts ink differently and prints with color variations. If you are printing photos or other
high-quality images, for best results use Lexmark photo papers.
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Check paper condition
Use only new, unwrinkled paper.
Removing and reinstalling the software
Software may not be installed correctly.
Poor quality at the edges of the page
These are possible solutions. Try one or more of the following:
Check minimum print settings
Unless you are using the borderless feature, use these minimum print margin settings:
• Left and right margins:
– 6.35 mm (0.25 in.) for letter-size paper
– 3.37 mm (0.133 in.) for all paper sizes except letter
• Top margin: 1.7 mm (0.067 in.)
• Bottom margin: 12.7 mm (0.5 in.)
Select the Borderless print feature
1 From the software application, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click Print Layout.
4 Click Borderless.
Make sure you use photo paper
Borderless printing requires photo paper. Small margins are printed when you select the Borderless feature when
you are printing on plain paper.
Make sure the paper size matches the printer setting
1 From the software application, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click Paper Setup.
4 Check the paper size.
Print speed is slow
These are possible solutions. Try one or more of the following:
Maximize computer processing speed
• Close all applications not in use.
• Minimize the number and size of graphics and images in the document.
• Remove as many unused fonts as possible from your system.
Add memory
Consider purchasing more RAM.
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Select a lower print quality
1 From the software application, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click Quality/Copies.
4 From the Quality/Speed area, select a lower print quality.
Remove and reinstall the software
It is sometimes helpful to remove the existing printer software and reinstall it.
Skewed print
Check the paper guides
Move the guides in the tray to the correct positions for the paper size loaded.
Check the paper
Make sure you are using paper that meets the printer specifications.
Photo smudges
To prevent smudging, avoid touching the surface of a printed photo. For best results, remove each printed sheet
individually from the paper exit tray, and allow the prints to dry at least 24 hours before stacking, displaying, or storing.
Checking the print cartridges
Are the print cartridges properly installed?
For more information, see “Installing print cartridges” on page 56.
Are the sticker and tape removed from the cartridges?
Lift the access cover. Press down on the cartridge carrier latches to raise the cartridge carrier lids.
Are the cartridges low on ink?
1 Do one of the following:
• In Windows Vista, click .
• In Windows XP and earlier, click Start.
2 Click Programs or All Programs Lexmark 1500 Series.
3 Click Solution Center.
4 If an exclamation point (!) appears on a cartridge, the ink level is low. Install a new cartridge. For more information,
see “Installing print cartridges” on page 56.
For cartridge-ordering information, see “Ordering paper and other supplies” on page 61.
Ink levels seem incorrect
These are possible solutions. Try one or more of the following:
Are you printing graphics or photos?
When you print documents with a large number of graphics, or with the Photo Quality/Speed setting, the printer uses
more ink. The type of documents you print and the print quality you select affect the amount of ink the printer uses.
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Are you printing a large file?
The ink levels displayed in the printer software are not updated during a print job; they represent the ink level at the
beginning of a print job. The ink levels may seem inconsistent in the Printing Status window when you are printing
a large file.
Ink levels seem to go down too quickly
These are possible solutions. Try one or more of the following:
Are you printing photos or documents with a large number of graphics?
Because photos and graphics require more ink than text documents, ink usage increases when you print photos or
graphics.
Are you printing with the Best Quality/Speed setting?
To reduce ink usage, select Photo only when you are printing on photo or heavyweight matte paper. All other paper
types print best at a lower Quality/Speed setting. Use the Quick Print or Normal setting to print most text documents.
A blank or incorrect page prints
Remove the sticker and tape from the print cartridges
Lift the access cover, and remove the print cartridges from the print cartridge carrier. Make sure the sticker and tape
are removed from the print nozzles located on the bottom of the cartridges.
Make sure the cartridges are properly installed
With the front of the printer facing you, check for proper print cartridge installation. If you are using a color cartridge,
make sure it is properly installed in the right carrier. If you are using a black or photo cartridge, make sure it is properly
installed in the left carrier.
Check the USB connection
1 Check that the USB cable is connected to the computer. The USB port on the back of the computer is marked
by the
USB symbol. Plug the long, flat end of the USB cable into this port.
2 Make sure that the smaller, more square end of the USB cable is plugged into the back of the printer.
3 Check that the USB cable is not damaged and that the light is on.
Close other open files before printing
Before sending a file to print, close all other open files in the program you are using. The printer prints a blank page
when too many files are open in the same program.
Characters on printout are missing or unexpected
These are possible solutions. Try one or more of the following:
Make sure the printer is set as the default printer
For more information, see “Checking the printer status.”
Make sure the fonts are applied correctly in the program
Most programs do not print a stretched or resized font.
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Make sure the TrueType font is available on the computer
The font you are trying to print may not be available in the program font selection box. Not all fonts are designed to
be printed; make sure the font is a TrueType font. See the program documentation for more information.
Make sure the document was formatted or created for the printer
Windows may substitute different fonts. Line and page breaks may change with the font. Use the program that
created the document to fix these problems, and then save the changes for the next time you print.
Colors on printout are faded or differ from colors on the screen
Check the following. When you think you have solved the problem, test the solution by sending a document to print.
Are the color and print speed settings correct?
You may need to adjust the color and print speed. For more information, see “Saving and deleting print settings.”
Are the print cartridges low on ink?
1 Click Programs or All Programs Lexmark 1500 Series.
2 Click Solution Center.
3 If an exclamation point (!) appears on either of the print cartridges, the ink level is low. Install a new cartridge.
For more information, see “Installing print cartridges”.
For cartridge ordering information, see “Ordering print cartridges.”
Glossy photo paper or transparencies stick together
Do photos or transparencies dry and stick together on the paper exit tray?
Remove the photos or transparencies from the paper exit tray as they exit the printer. Allow them to dry before
stacking. Because transparencies and photo papers do not absorb ink, the ink on the surface of the paper or
transparency takes longer to dry than most printouts.
Are you using a transparency or photo paper designed for an inkjet printer?
For information on ordering supplies, see “Choosing compatible specialty paper types” on page 35.
Page prints with different fonts
Is the printer selected as the default printer?
For more information, see “Checking the printer status.”
Are the fonts applied correctly?
The problem may be with the fonts. For more information, see “Resolving font problems.”
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Print is too dark or smudged
These are possible solutions. Try one or more of the following:
Make sure the ink dry before handling the paper
Remove the paper as it exits, and let the ink dry before handling.
Make sure the Quality/Speed setting is appropriate for the paper type loaded in the printer
The Photo Quality/Speed setting may cause smearing if used with plain paper. If you are using plain paper, try using
the Normal setting.
Make sure the print cartridge nozzles are clean
You may need to clean the print cartridge nozzles. For more information, see “Cleaning the print cartridge nozzles.”
Printed characters are improperly formed or are not aligned correctly
Have you added spaces at the left margin?
If the print is not aligned correctly, make sure you have not added spaces by pressing Enter or the spacebar (hardcoded spaces).
Do you need to align the print cartridges?
The cartridges may be out of alignment.
1 Do one of the following:
• In Windows Vista, click Control Panel.
• In Windows XP or 2000, click Start.
2 Click Programs or All Programs Lexmark 1500 Series.
3 Click Solution Center.
4 Click the Maintenance tab.
5 Click Align to fix blurry edges.
Are the print cartridges clean?
You may need to clean the print cartridge nozzles.
Printouts have alternating bands of light and dark print
If the printer pauses frequently during a print job and prints pages with alternating bands of light and dark print, it is
printing data faster than the computer can send it. Banded printing occurs when the printer pauses frequently. You
may need to change the printer software settings, or the problem may be that the printer and the computer are not
able to communicate properly.
Are the printer and the computer able to communicate data?
Check the printer status:
1 Do one of the following:
• In Windows Vista, click Control Panel.
• In Windows XP or 2000, click Start.
2 Click Programs or All Programs Lexmark 1500 Series.
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3 Click Solution Center.
4 If the Printer Status is:
• Cannot Communicate, the problem could be hardware or printer software settings.
• Ready or Busy Printing, the problem may be with the printer software settings.
Transparencies or photos contain white lines
Do you need to adjust the Quality/Speed settings?
1 With a document or photo open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Quality/Copies tab, select:
• Photo when printing photos
• Normal when printing transparencies
Is the problem with program settings?
Use a different fill pattern in the program. For more information, see the program documentation.
Are the print cartridges clean?
You may need to clean the print cartridge nozzles. For more information, “Cleaning the print cartridge nozzles.”
Vertical straight lines are not smooth
Adjust the Quality/Speed settings
1 With a document or photo open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 From the Quality/Copies tab, select:
• Photo when printing photos
• Normal when printing transparencies
Align the print cartridges
1 Do one of the following:
• In Windows Vista, click Control Panel.
• In Windows XP or 2000, click Start.
2 Click Programs or All Programs Lexmark 1500 Series.
3 Click Solution Center.
4 Click the Maintenance tab.
5 Click Align to fix blurry edges.
White lines appear in graphics or solid black areas
Adjust the Quality/Speed settings
• For excellent print quality and reduced print speed, select Best.
• For good print quality and average print speed, select Normal.
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• For reduced print quality and faster print speed, select Quick Print.
• For the default print quality, select Automatic. The paper type sensor determines the print quality based on the
type of paper it detects loaded in the paper support.
Adjust the application settings for the document
Use a different fill pattern in the application you are using to print the graphics. For more information, see the
documentation that came with the application.
Perform maintenance on the print cartridges
You may need to clean the print cartridge nozzles.
Checking the printer status
Windows Vista users only
1 Click Control Panel Printer.
2 Make sure:
• The printer icon does not say Paused. If the printer is paused, right-click the icon, and then click Resume
Printing.
• The printer icon says Ready. If it says Offline, right-click the icon, and then click Use Printer Online.
• The printer icon has a check mark indicating that the printer is set as the default printer. If it is not, right-click
the icon, and then click Set as Default.
Windows XP users only
1 Click Start Settings Printers and Faxes.
2 Make sure:
• The printer icon does not say Paused. If the printer is paused, right-click the icon, and then click Resume
Printing.
• The printer icon says Ready. If it says Offline, right-click the icon, and then click Use Printer Online.
• The printer icon has a check mark indicating that the printer is set as the default printer. If it is not, right-click
the icon, and then click Set as Default.
Windows 2000 users only
1 Click Start Settings Printers.
2 Right-click the Lexmark 1500 Series icon.
3 Make sure:
• Set as Default Printer is selected.
• Pause Printing is not selected.
• Use Printer Offline is not selected.
Checking printer readiness
The printer may not be ready to print. Check the following. When you think you have solved the problem, test the
solution by sending a document to print.
Make sure the printer has paper and is properly loaded
Make sure you have followed the correct loading instructions for your printer.
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Remove the sticker and tape from the print cartridges
1 Lift the access cover.
2 Remove the print cartridges from the print cartridge carrier.
3 Make sure the sticker and tape are removed from the bottom and back of the cartridges.
Do the print cartridges have ink?
1 Do one of the following:
• In Windows Vista, click .
• In Windows XP and earlier, click Start.
2 Click Programs or All Programs Lexmark 1500 Series.
3 Click Solution Center.
If an exclamation point (!) appears on either of the print cartridges, the ink level is low. Install a new cartridge.
Check the USB connection
1 Check that the USB cable is connected to the computer. The USB port on the back of the computer is marked
by the
2 Make sure that the smaller, more square end of the USB cable is plugged into the back of the printer.
USB symbol. Plug the long, flat end of the USB cable into this port.
3 Check that the USB cable is not damaged and that the light is on.
Checking the Spool Settings for banner printing
Banner printing is not possible if certain Spool Settings are selected. Verify that you have the right settings selected.
1 For Windows Vista, click Control Panel Printer.
For Windows XP, click Start Settings Printers or Printers and Faxes.
2 Right-click the Lexmark 1500 Series icon.
3 Select Properties.
4 Click the Advanced tab.
5 At the bottom of the Advanced tab, click Print Processor.
6 Verify that the Default data type is LEMF. If it is not, select LEMF from the available choices, and then click
OK.
Resolving font problems
Have you applied the fonts correctly in the program?
Most programs do not print a stretched or resized font.
Is the font a TrueType font? Is it available on the computer?
The font you are trying to print may not be available in the program font selection box. Not all fonts are designed to
be printed; make sure the font is a TrueType font. See the program documentation for more information.
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Was the document formatted or created for the printer?
Windows may substitute different fonts. Line and page breaks may change with the font. Use the program that
created the document to fix these problems, and then save the changes for the next time you print.
Printer is busy printing another job
Wait until the printer has finished printing all other print jobs before sending this job to print.
Ready or Busy Printing is listed as the status
If Ready or Busy Printing is listed as the Printer Status on the Status tab of the Solution Center while you are
attempting to print, try the suggestions below. Next, test the solution by sending a document to print.
Is there a problem with the connections?
1 Check that the USB cable is connected to the computer. The USB port on the back of the computer is marked
by the
2 Make sure that the smaller, more square end of the USB cable is plugged into the back of the printer.
3 Check that the USB cable is not damaged and that the light is on.
Do you need to adjust the Quality/Speed settings?
Select Photo from the Quality/Copies tab in Printing Preferences.
1 Click File Print.
USB symbol. Plug the long, flat end of the USB cable into this port.
2 Click Properties, Preferences, Options, or Setup.
3 From the Quality/Copies tab, make changes as needed.
4 Click OK to close any dialog boxes that are open.
Is the problem with the program?
Try printing a different image. If it prints correctly, the problem may be with the program you are using. For more
information, see the program documentation.
Printing a test page
1 Do one of the following:
• In Windows Vista, click .
• In Windows XP and earlier, click Start.
2 Click Programs or All Programs Lexmark 1500 Series.
3 Click Solution Center.
4 From the Maintenance tab, click Print a test page.
5 Compare the printed page to the image displayed on the computer screen. If the printed image matches the
image displayed on the screen, then you are finished.
6 If the test page did not print at all or has quality problems, attend to any error messages that appear on the
screen.
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Test page does not print
These are possible solutions. Try one or more of the following:
Make sure the printer is receiving power
If the light is not on, the printer may not be receiving power.
• Press .
• Plug the printer into a different electrical outlet.
• If the printer is plugged into a surge protector, unplug the printer, and plug it directly into an electrical outlet.
Check the USB connection
1 Check that the USB cable is connected to the computer. The USB port on the back of the computer is marked
by the
2 Make sure that the smaller, more square end of the USB cable is plugged into the back of the printer.
3 Check that the USB cable is not damaged and that the light is on.
Make sure the cartridges are properly installed
With the front of the printer facing you, check for proper print cartridge installation. If you are using a color cartridge,
make sure it is properly installed in the right carrier. If you are using a black cartridge or photo cartridge, make sure
it is properly installed in the left carrier.
USB symbol. Plug the long, flat end of the USB cable into this port.
Make sure the sticker and tape are removed from the print cartridges:
1 Lift the access cover.
2 Remove the print cartridges from the print cartridge carrier.
3 Make sure the sticker and tape are removed from the bottom and back of the print cartridges.
Try printing the test page again
1 Do one of the following:
• In Windows Vista, click .
• In Windows XP and earlier, click Start.
2 Click Programs or All Programs Lexmark 1500 Series.
3 Click Solution Center.
4 Click the Maintenance tab.
5 Click Print a test page.
Cable is not connected, is loose, or is damaged
The printer cable must be fully connected and undamaged for proper communication.
Make sure the USB cable is connected to the USB port on the back of the computer
The USB port on the back of the computer is marked by . Plug the long, flat end of the USB cable into this
port.
Make sure the other end of the USB cable is connected to the back of the printer
Plug the smaller, more square end of the USB cable into the back of the printer.
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Make sure the cable is not damaged or loose
Make sure:
• The USB cable is not damaged.
• The light is on.
For more information, see “Printer is plugged in but does not print.”
Printer is plugged in but does not print
These are possible solutions. Try one or more of the following:
Make sure the printer is set as the default printer
Try printing a test page.
Make sure the print queue is ready to print
Make sure the printer is set as the default printer and is not being held or paused.
Printer is trying to print to File
If the computer is sending the print jobs to File rather than to the printer connected to the computer, first make sure
the printer is attached with a USB cable to a USB port on the computer.
To verify the USB port:
1 In Windows Vista, click Control Panel Printers (under Hardware and Sound).
In Windows XP, click Start Settings Printers and Faxes.
2 Right-click the Lexmark 1500 Series icon.
3 From the sidebar menu, select Properties.
4 Click the Ports tab.
5 Make sure:
• The port is set to a USB port.
• File is not set as the port.
If the document still does not print, then the USB port may not be enabled in the computer. For more information,
see the related topic, “Enabling the USB port.”
Printer cannot communicate with computers over peer-to-peer network
These are possible solutions. Try one or more of the following:
Check the status of the host computer and printer
Make sure:
• The host computer is on and is directly connected to the printer.
• The host computer can print to the printer.
• The printer is shown as Shared in the Printers and Faxes folder (Windows XP and Windows 2000) or Printers
folder (Windows Vista) on the host computer.
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Check the printer status
Windows Vista users:
1 Click:
• (default Start menu) Settings Printers.
• (Classic Start menu) Control Panel Printers.
2 Right-click the Lexmark 1500 Series icon.
3 Click Sharing.
4 Click Change Sharing Options, and confirm the Windows prompt.
5 Select Share this printer, and then give the printer a distinctive name.
6 Click OK.
Windows XP users:
1 Click Start Settings Printers and Faxes.
2 Right-click the Lexmark 1500 Series icon.
3 Click Sharing.
4 Select Share this printer, and then give the printer a distinctive name.
5 Click OK.
Windows 2000 users:
1 Click Start Settings Printers.
2 Right-click the Lexmark 1500 Series icon.
3 Click Sharing.
4 Select Shared as, and then give the printer a distinctive name.
5 Click OK.
Try to locate the printer from the remote computer
If the printer is shown as Shared on the host computer, but you still cannot print, try to locate the printer from the
remote computer.
Windows 2000, Windows XP, or Windows Vista users:
1 Open the Printers or Printers and Faxes folder.
2 Right-click the Lexmark 1500 Series icon.
3 Click Properties.
4 Click the Ports tab, and then click the Add Port button.
5 Select Local Port, and then click the New Port button.
6 Type the Universal Naming Convention (UNC) Port name, which consists of the server name and the distinctive
printer name.
The name should be in the form \\server\printer.
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7 Click OK.
8 Click Close.
9 Make sure the new port has been selected on the Ports tab, and then click Apply.
The new port is listed with the printer name.
10 Click OK.
Restart the host computer and the remote computer
Try printing again.
Printer is not able to communicate with the computer
The printer and computer are not able to exchange data. Verify that the printer is plugged in, and the light is on.
Wrong printer is attached
The printer attached to the computer is not the correct printer. See the setup documentation for help attaching the
printer.
Printer is out of paper
1 Load paper.
2 Press .
Updating the printer software
The printer software needs to be updated to run properly.
1 Start Windows.
2 When the desktop appears, insert the software CD for Windows.
The installation screen appears.
3 Click Install.
4 When the Existing Printer Driver Found dialog box appears, select Update the existing driver software.
Bidirectional communication is not established
The printer and computer may not be able to exchange data.
These are possible solutions. Try one or more of the following:
Make sure there is no problem with the connections
For more information, see “Cable is not connected, is loose, or is damaged” on page 92.
Make sure the printer is receiving power
If the button is not lit, the printer may not be receiving power.
• Plug the printer into a different outlet.
• If the printer is plugged into a surge protector, unplug the printer, and plug it directly into an electrical outlet.
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Experiencing poor quality or incorrect output
See the topic that best describes the problem.
• Print is too dark or smudged
• Vertical straight lines are not smooth
• White lines appear in graphics or solid black areas
• Characters are missing or unexpected
• Colors on printout are faded or differ from colors on the screen
• Printouts have alternating bands of light and dark print
• Page prints with different fonts
• Printed characters are improperly formed or are not aligned correctly at the left margin
• Transparencies or photos contain white lines
• Glossy photo paper or transparencies stick together
Cannot print from a memory card or flash drive
These are possible solutions. Try one or more of the following:
Check the file types stored on the memory card or flash drive
Make sure the file types stored on the memory device are supported by the programs installed on your computer.
Check the memory card or flash drive
Make sure the memory card or flash drive is not corrupted. Remove memory devices properly from the printer to
avoid corruption or loss of data.
Check the network connection
If the printer and computer are connected over a network, make sure that the correct host and device are
communicating. Select the correct printer from the computer.
Make sure the printer is connected to the computer through a USB cable
You cannot print directly from a memory device if you are using a wireless connection. Transfer the photos from the
memory device to the computer before printing the photos.
Cannot print from digital camera using PictBridge
These are possible solutions. Try one or more of the following:
Make sure the camera is a PictBridge-enabled digital camera
See the documentation that came with your camera to determine whether it is a PictBridge-enabled digital camera.
Enable PictBridge printing from the camera
Enable PictBridge printing on the camera by selecting the correct USB mode. If the camera USB selection is incorrect,
the camera is detected as a USB storage device, or the
see the documentation that came with your camera.
light and A light blink alternately. For more information,
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Make sure the printer is properly communicating with the camera
If the PictBridge connection is successful, the camera automatically switches to print mode, the PictBridge
symbol appears on the camera display, or a message recognizing the connection appears on the camera display,
depending on your camera.
If the PictBridge connection is unsuccessful, try one or more of the following:
• Make sure you are using the USB cable that came with your camera.
• Make sure the USB cable that you are using is not damaged.
If the error occurs after the printer has successfully connected with the camera, try one or more of the following:
• Disconnect the camera, and then connect it again.
• If the lights keep on blinking, check for error messages on the camera display, and then see the documentation
that came with your camera.
Remove memory cards
Remove memory cards from the printer. The printer recognizes one active media device at a time.
Check error messages
If an error message appears on the camera display, see the documentation that came with your camera.
Partial photo prints when using a PictBridge-enabled digital camera
Make sure photo size and paper size are set correctly
Make sure the photo paper in the paper support matches the photo size or print size selected on your digital camera.
To view the print size settings on your digital camera, see the documentation that came with your camera.
Jams and misfeeds troubleshooting
Paper jam in the printer
1 Firmly grasp the paper, and gently pull it out.
2 Press .
Paper jam in the paper support
1 Firmly grasp the paper, and gently pull it out.
2 Press .
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Paper jam in the duplex unit
1 Push down on the duplex latch as you grasp the duplex unit.
2 Pull out the duplex unit.
3 Firmly grasp the paper, and gently pull it out.
4 Push down on the duplex latch as you reinstall the duplex unit.
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5 Press .
6 On your computer, delete or stop the print job, and then try sending it again.
Paper or specialty media misfeeds
These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together.
Try one or more of the following:
Check paper condition
Use only new, unwrinkled paper.
Check paper loading
• Load a smaller amount of paper into the printer.
• Load paper with the print side facing you. (If you are not sure which side is the printable side, see the instructions
that came with the paper.)
See “Loading paper” on page 28 and its related topics for information about:
• Maximum loading amounts per paper type
• Specific loading instructions for supported paper and specialty media
Remove each page as it is printed
Remove each page as it exits, and let it dry completely before stacking.
Adjust the paper guides
Adjust the paper guides:
• When using media less than 8.5 inches wide
• To rest against the edges of the paper or media, making sure it does not buckle
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Printer does not feed paper, envelopes, or specialty media
These are possible solutions. Try one or more of the following:
Check for paper jams
Check for and clear any paper jams. For more information, see “Paper jam in the printer” on page 97 and “Paper
jam in the paper support” on page 97.
Check media loading
• Verify that the specialty media is loaded correctly. For more information, see “Loading paper” on page 28.
• Try loading one page, envelope, or sheet of specialty media at a time.
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Check printer default and pause settings
1 Do one of the following:
• In Windows Vista, click Control Panel Printers.
• In Windows XP, click Start Settings Printers and Faxes.
• In Windows 2000, click Start Settings Printers.
2 Double-click the print queue device.
3 Click Printer.
• Make sure no check mark appears next to Pause Printing.
• If a check mark does not appear next to Set As Default Printer, you must select the print queue device for
each file you want to print.
Banner paper jams
These are possible solutions. Try one or more of the following:
Clear banner paper jams
1 Firmly grasp the paper, and gently pull it out.
2 Press .
Review banner printing checklist
• Use only the number of sheets needed for the banner.
• Select the following settings to enable the printer to feed paper continuously without jamming:
1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click the Paper Setup tab.
4 From the Paper Size area, select Banner.
5 Select Letter Banner or A4 Banner as the paper size.
6 Select Portrait or Landscape.
7 Click OK.
8 Click OK or Print.
Paper continues to jam
Are you using paper designed for an inkjet printer?
Check the type of paper you are using. Some low-quality papers may be too thin or too slick to be fed correctly into
the printer. For more information, see “Choosing compatible specialty paper types” on page 35.
Are you loading the paper correctly?
For more information, see “Loading paper” on page 28.
Note: Do not force paper into the printer.
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