Lenovo X200 User Manual

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ThinkPad®X200 Tablet Service and Troubleshooting Guide

Note

Before using this information and the product it supports, be sure to read the following:

v Safety and Warranty Guide included in the package with this publication. v Wireless related information in online Access Help and Appendix D, “Notices,” on page 69. v Regulatory Notice included in the package with this publication.

The Safety and Warranty Guide and the Regulatory Notice have been uploaded on the Web site. To refer to them, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User’s guides and manuals.

First Edition (July 2008)

LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered pursuant a General Services Administration ″GSA″ contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

Contents

Read this first . . . . . . . . . . . v

Chapter 1. Finding information . . . . . 1

This guide and other publications . . . . . 1

Finding information with the ThinkVantage

button . . . . . . . . . . . . . . 2

Chapter 2. Taking care of your ThinkPad

computer . . . . . . . . . . . . . 3

Important tips. . . . . . . . . . . . 3

Be careful about where and how you work 3

Be gentle with your computer . . . . . 4

Carry your computer properly . . . . . 4

Connect the internal modem correctly. . . 4 Handle storage media and drives properly 4 Be sure not to modify your computer . . . 5

Take care in setting passwords . . . . . 5

Care for the fingerprint reader . . . . . 5

Tips on using your computer in tablet mode 5 Tips on using the Tablet Digitizer Pen . . . 6

Tips on using the touch panel . . . . . 6

Cleaning the cover of your computer . . . 7

Cleaning your computer keyboard . . . . 7

Cleaning your computer display . . . . 7

Cleaning the touch panel display . . . . 8

Chapter 3. Solving computer problems . . 9

Frequently asked questions . . . . . . . 9

Entering the BIOS Setup Utility . . . . . 10

Diagnosing problems . . . . . . . . . 11

HDD diagnostic program . . . . . . 11

Diagnosing problems using PC-Doctor

from the service partition . . . . . . 12

Troubleshooting. . . . . . . . . . . 13

Error messages . . . . . . . . . . 13

Errors without messages . . . . . . . 19

Memory problems . . . . . . . . . 21

Password problems . . . . . . . . 21

Keyboard problems . . . . . . . . 22

Pointing device problems . . . . . . 22

Sleep (standby) or hibernation problems 23

Computer screen problems . . . . . . 25

Battery problems . . . . . . . . . 28

AC adapter problems . . . . . . . . 28

Hard disk drive (HDD) or solid state drive

(SSD) problems . . . . . . . . . . 29

Fingerprint reader problems . . . . . 31

Startup problems . . . . . . . . . 31

Chapter 4. Recovery options . . . . . . 33

Introducing Rescue and Recovery . . . . . 33

Solid state drive (SSD) . . . . . . . 33

Restoring the factory contents . . . . . . 34

Recovering data. . . . . . . . . . . 35

Chapter 5. Upgrading and replacing

devices . . . . . . . . . . . . . 37

Replacing the battery . . . . . . . . . 37

Upgrading the hard disk drive or solid state

drive . . . . . . . . . . . . . . 39

Replacing memory . . . . . . . . . . 45

Chapter 6. Getting help and service . . . 51

Getting help and service . . . . . . . . 51

Getting help on the Web . . . . . . . . 51

Calling the Customer Support Center . . . 51

Getting help around the world . . . . . . 53

Worldwide telephone list. . . . . . . . 53

Appendix A. Warranty information . . . . 59

Types of warranty service . . . . . . . 60

Appendix B. Customer Replaceable Units

(CRUs) . . . . . . . . . . . . . 63

Appendix C. Features and Specifications 65

Features . . . . . . . . . . . . . 65

Specifications . . . . . . . . . . . 66

Appendix D. Notices. . . . . . . . . 69

Notices. . . . . . . . . . . . . . 69

Export classification notice . . . . . . 70

Electronic emissions notices . . . . . . . 70

Federal Communications Commission

(FCC) Statement . . . . . . . . . 70

Industry Canada Class B emission

compliance statement . . . . . . . . 71

Avis de conformité à la réglementation

d’Industrie Canada. . . . . . . . . 71

European Union EMC Directive

conformance statement . . . . . . . 71

EU-EMC Directive (2004/108/EC) EN 55022 class B Statement of Compliance . . 72

Japanese VCCI Class B statement . . . . 73

EU WEEE Statements . . . . . . . . . 73

Notice for users in the U.S.A. . . . . . . 73

ENERGY STAR model information . . . . 74

Notice for Regulatory information . . . . 76

Trademarks . . . . . . . . . . . . 77

Index . . . . . . . . . . . . . . 79

iv ThinkPad

X200 Tablet Service and Troubleshooting Guide

Read this first

Be sure to follow the important tips given here to continue to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail.

Protect yourself from the heat that your computer generates.

Protect yourself from the heat generated by the AC adapter.

When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. The temperature they reach depends on the amount of system activity and the level of charge in the battery.

Extended contact with your body, even through clothing, could cause discomfort or even a skin burn.

v Avoid keeping your hands, your lap, or any other part of

your body in contact with a hot section of the computer for any extended time.

v Periodically take breaks from using the keyboard by lifting

your hands from the palm rest.

When the AC adapter is connected to an electrical outlet and your computer, it generates heat.

Extended contact with your body, even through clothing, may cause a skin burn.

v Do not place the AC adapter in contact with any part of

your body while it is in use.

v Never use it to warm your body.

Prevent your computer from getting wet.

To avoid spills and the danger of electrical shock, keep liquids away from your computer.

Protect the cables from being damaged.

Applying strong force to cables may damage or break them.

Route communication lines, or the cables of an AC adapter, a mouse, a keyboard, a printer, or any other electronic device, so that they cannot be walked on, tripped over, pinched by your computer or other objects, or in any way subjected to treatment that could interfere with the operation of your computer.

Protect your computer and data when moving it.

Before moving a computer equipped with a hard disk drive, do one of the following, and make sure that the power-on indicator is off:

– Turn it off. – Press Fn+F4 to put it in sleep (standby) mode. – Press Fn+F12 to put it in hibernation mode.

This will help to prevent damage to the computer, and possible loss of data.

Handle your computer gently.

Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices.

vi ThinkPad

Carry your computer carefully.

v Use a quality carrying case that provides adequate

cushioning and protection.

v Do not pack your computer in a tightly packed suitcase

or bag.

X200 Tablet Service and Troubleshooting Guide

Chapter 1. Finding information

This guide and other publications

Setup Instructions

helps you to unpack your ThinkPad®computer and get started. It includes a few tips for first-time users.

This Service and Troubleshooting Guide

provides information about caring for your ThinkPad computer, basic troubleshooting information, some recovery procedures, help and service information, and warranty information for your computer. The troubleshooting information in this Guide applies only to problems that might prevent you from accessing the comprehensive online manual, called Access Help, preinstalled on your ThinkPad computer.

Access Help

is a comprehensive online manual that provides answers to most of your questions about your computer, helps you to configure preloaded features and tools, or solve problems. To open Access Help, do either of the following:

v Press the ThinkVantage

Center, click Access on-system help.

v Click Start, move the pointer to All Programs; then to ThinkVantage. Click

Access Help.

button. Under Quick Links in the Productivity

Safety and Warranty Guide

includes general safety instructions and complete Lenovo

Limited Warranty.

Regulatory Notice

supplements this Guide. Read it before you use the wireless features of your ThinkPad computer. The ThinkPad computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations.

Finding information with the ThinkVantage button

2 ThinkPad

The blue ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not. Press the ThinkVantage button to open the ThinkVantage Productivity Center and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive.

You can also use the ThinkVantage button to interrupt the startup sequence of your computer and start the Rescue and Recovery independently of the Windows

X200 Tablet Service and Troubleshooting Guide

operating system and is hidden from it.

workspace, which runs

Chapter 2. Taking care of your ThinkPad computer

Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.

For the most important instructions for using your computer, see “Read this first” on page v.

Important tips

Be careful about where and how you work

v Store packing materials safely out of the reach of children to prevent the

risk of suffocation from plastic bags.

v Keep your computer away from magnets, activated cellular phones,

electrical appliances, or speakers (within 13 cm or 5″).

v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F

or above 35°C/95°F).

v Some appliances, such as certain portable desktop fans or air purifiers, can

produce negative ions. If a computer is close to such an appliance, and is exposed for an extended time to air containing negative ions, it may become electrostatically charged. Such a charge may be discharged through your hands when you touch the keyboard or other parts of the computer, or through connectors on I/O devices connected to it. Even though this kind of electrostatic discharge (ESD) is the opposite of a discharge from your body or clothing to the computer, it poses the same risk of a computer malfunction.

Your computer is designed and manufactured to minimize any effects of electrostatic charge. An electrostatic charge above a certain limit, however, can increase the risk of ESD. Therefore, when using the computer close to an appliance that can produce negative ions, give special attention to the following:

– Avoid directly exposing your computer to the air from an appliance that

can produce negative ions.

– Keep your computer and peripherals as far as possible from such an

appliance.

– Wherever possible, ground your computer to facilitate safe electrostatic

discharge.

Note: Not all such appliances cause a significant electrostatic charge.

Be gentle with your computer

v Avoid placing any objects (including paper) between the display and the

keyboard or the palm rest.

v Your computer display is designed to be opened and used at an angle

slightly greater than 90 degrees. Do not open the display beyond 180 degrees, as this might damage the computer hinge.

v Do not turn your computer over while the AC adapter is plugged in. This

could break the adapter plug.

v Register your ThinkPad products with Lenovo (visit the following Web site:

http://www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

Carry your computer properly

v Before moving your computer, be sure to remove any media, turn off

attached devices, and disconnect cords and cables.

v When picking up your open computer, hold it by the bottom. Do not pick

up or hold your computer by the display.

Connect the internal modem correctly

v Your computer modem might use only an analog telephone network, or

public-switched telephone network (PSTN). Do not connect the modem to a PBX (private branch exchange) or any other digital telephone extension line because this could damage your modem. Analog phone lines are often used in homes, while digital phone lines are often used in hotels or office buildings. If you are not sure which kind of phone line you are using, contact your telephone company.

v Your computer might have both an Ethernet connector and a modem

connector. If so, be sure to connect your communication cable to the correct one, so your connector is not damaged.

Handle storage media and drives properly

v If your computer comes with an optical drive, do not touch the surface of a

disc or the lens on the tray.

v Wait until you hear the CD or DVD click into the center pivot of an optical

drive before closing the tray.

v When installing the HDD, SSD, or optical drive, follow the instructions

shipped with your hardware, and apply pressure only where needed on the device.

v Turn off your computer if you are replacing the HDD or SSD.

4 ThinkPad

X200 Tablet Service and Troubleshooting Guide

v When replacing the primary HDD or SSD, reattach the cover of the drive

slot.

v Store your external and removable hard disk or optical drives in the

appropriate containers or packaging when they are not being used.

v Before you install any of the following devices, touch a metal table or a

grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device. – Memory module – PCI Express Mini Card – ExpressCard – Smart Card – Memory Card, such as SD Card, Memory Stick, and MultiMediaCard

Note: When transferring data to or from a Flash Media Card, such as an SD card, do not put your computer in sleep (standby) or hibernation mode before the data transfer is complete. To do so might cause damage to your data.

Be sure not to modify your computer

v Only an authorized ThinkPad repair technician should disassemble and

repair your computer.

v Do not modify or tape the latches to keep the display open or closed.

Take care in setting passwords

v Remember your passwords. If you forget a supervisor or hard disk

password, Lenovo authorized service provider cannot reset it, and you will have to replace your system board, or HDD or SSD.

Care for the fingerprint reader

The following actions could damage the fingerprint reader or cause it not to work properly:

v Scratching the surface of the reader with a hard, pointed object. v Scraping the surface of the reader with your nail or anything hard. v Using or touching the reader with a dirty finger.

If you notice any of the following conditions, gently clean the surface of the reader with a dry, soft, lint-free cloth:

v The surface of the reader is dirty or stained. v The surface of the reader is wet. v The reader often fails to enroll or authenticate your fingerprint.

Tips on using your computer in tablet mode

v To close the computer display, first make sure that the display either faces

the keyboard or is positioned at 180 degrees to the keyboard, so that the back of the display faces the keyboard.

Chapter 2. Taking care of your ThinkPad computer 5

v Do not pick up or hold the computer by the display only. v Do not hit, vibrate, or bump the computer display. v To allow free ventilation, do not place any obstacle, such as a thick-piled

carpet or a soft cushion, in front of the fan.

v When you use the computer in picture frame mode, hold the display with

one hand and use the Tablet Digitizer Pen.

v If you hold the computer in one hand while using it in tablet mode, do not

expose it to excessive vibration, shock, or rotation.

v Do not use the computer outdoors. Do not expose it to rain. v If you put your computer in a carrying case, put it into notebook mode and

close the display.

Tips on using the Tablet Digitizer Pen

v Use only the Tablet Digitizer Pen that was shipped with your ThinkPad

X200 Tablet computer or that you purchased with that computer as an option. Only this pen is designed for use with the ThinkPad X200 Tablet computer. Any other pen might stick in the penholder or cause other problems.

v The Tablet Digitizer Pen is not waterproof. Take care not to soak or dip the

pen in water.

Tips on using the touch panel

v The touch panel is a glass panel covered with a plastic film. For input you

can use either your finger or the Tablet Digitizer Pen shipped with your computer. Do not use any pen other than the specified one, or any metallic object, because to do so might damage the touch panel or cause it to malfunction.

v If you put your computer in a carrying case, put it into notebook mode and

close the display. Do not carry your computer in tablet mode.

v If you use both your finger and the Tablet Digitizer Pen simultaneously for

input to the screen, only data entered by use of the Digitizer Pen will be processed.

v If you use your finger to input to the touch panel, touch only one point at a

time. If you touch several points simultaneously, the input will not be processed correctly.

v With the touch panel, gradually a discrepancy may start to appear between

the point you touched with your finger during the finger point, and its actual position on the screen. To avoid this, regularly correct the accuracy of the finger input by use of the touch panel Settings Utility.

6 ThinkPad

X200 Tablet Service and Troubleshooting Guide

Cleaning the cover of your computer

Occasionally clean your computer as follows:

1. Prepare a mixture of a gentle kitchen-use detergent (one that does not contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent.

2. Absorb the diluted detergent into a sponge.

3. Squeeze excess liquid from the sponge.

4. Wipe the cover with the sponge, using a circular motion and taking care

not to let any excess liquid drip.

5. Wipe the surface to remove the detergent.

6. Rinse the sponge with clean running water.

7. Wipe the cover with the clean sponge.

8. Wipe the surface again with a dry, soft lint-free cloth.

9. Wait for the surface to dry completely and remove any cloth fibers from

the computer surface.

Cleaning your computer keyboard

1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth.

2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you

wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys.

3. Allow to dry.

4. To remove any crumbs and dust from beneath the keys, you can use a

camera blower with a brush or cool air from a hair drier.

Note: Avoid spraying cleaner directly on the display or the keyboard.

Cleaning your computer display

1. Gently wipe the display with a dry, soft lint-free cloth. If you see a scratch-like mark on your display, it might be a stain transferred from the keyboard or the TrackPoint from the outside.

2. Wipe or dust the stain gently with a soft, dry cloth.

3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50

mixture of isopropyl alcohol and water that does not contain impurities.

4. Wring out as much of the liquid as you can.

5. Wipe the display again; do not let any liquid drip into the computer.

6. Be sure to dry the display before closing it.

pointing stick when the cover was pressed

Chapter 2. Taking care of your ThinkPad computer 7

Cleaning the touch panel display

1. To remove fingerprints, etc., from the touch panel display, use a dry, soft, lint-free cloth. (A piece of absorbent cotton will also serve the purpose.) Do not apply solvents to the cloth.

2. Gently wipe foreign particles and dust from the touch panel with one side of the cloth.

3. Wipe smudges or fingerprints with the other side of the cloth, or with a clean cloth.

4. After using the cloth, wash it with a neutral detergent.

8 ThinkPad

X200 Tablet Service and Troubleshooting Guide

Chapter 3. Solving computer problems

Note: See Access Help if your system is running and Access Help is accessible. This chapter presents information for use when Access Help is inaccessible.

Frequently asked questions

This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with the ThinkPad computer, see “This guide and other publications” on page

What safety precautions should I follow when using my ThinkPad computer?

See the separate Safety and Warranty Guide for detailed information about safety.

How can I prevent problems with my ThinkPad computer?

See “Read this first” on page v, and also Chapter 2, “Taking care of your ThinkPad computer,” on page 3 of this Guide. More tips can be found in the following sections of Access Help:

v Preventing problems v Troubleshooting

What are the main hardware features of my new ThinkPad computer?

See “About your computer” in Access Help.

Where can I find the detailed specifications for my ThinkPad computer?

See http://www.lenovo.com/think/support.

I need to upgrade a device or I need to replace one of the following: the HDD, the SSD, the PCI Express Mini Card, the memory, the keyboard, or the palm rest.

See the Appendix B, “Customer Replaceable Units (CRUs),” on page 63 of this Guide for the list of Customer Replaceable Units and the location of the instructions for removing or replacing components.

My computer is not operating properly.

See “Problem solving” in Access Help. This guide describes methods of troubleshooting for use when online Access Help is inaccessible.

Where are the recovery discs?

Your computer may have come with or without a recovery disc or Windows disc depending on your model. For an explanation of the alternative recovery methods offered by Lenovo, see “Restoring the factory contents” on page 34 of this Guide.

How can I contact the Customer Support Center?

See Chapter 6, “Getting help and service,” on page 51 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 53.

Where can I find warranty information?

See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your computer, including the warranty period and type of warranty service, see Appendix A, “Warranty information,” on page 59.

Entering the BIOS Setup Utility

Your computer provides a program, called BIOS Setup Utility, that enables you to select various setup parameters.

v Config: Set the configuration of your computer. v Date/Time: Set the date and time. v Security: Set security features. v Startup: Set the startup device. v Restart: Restart the system. v HDD diagnostic program: Run the diagnostic test of the HDD or SSD.

To enter the BIOS Setup Utility, do as follows:

1. To protect yourself against accidental loss of data, back up your data and computer registry. For details, see “Basics” in Access Help.

2. Turn off the computer, and then turn it on again.

3. When the ThinkPad logo comes up, immediately press F1 to enter the

BIOS Setup Utility. If you have set a supervisor password, the BIOS Setup Utility menu

appears after you enter the password. You can start the utility by pressing Enter instead of entering the supervisor password; however, you cannot change the parameters that are protected by the supervisor password. For more information, see the on-board help.

4. Using the cursor keys, move to an item you want to change. When the item you want is highlighted, press Enter. A submenu is displayed.

5. Change the items you wish to change. To change the value of an item, use the F5 or F6 key. If the item has a submenu, you can display it by pressing Enter.

6. Press F3 or Esc to exit from the submenu. If you are in a nested submenu, press Esc repeatedly until you reach the BIOS Setup Utility menu.

Note: If you need to restore the settings to their original state as of the time of purchase, press F9 key to load the default settings. You can also select an option in the Restart submenu to load the default settings or discard the changes.

10 ThinkPad

X200 Tablet Service and Troubleshooting Guide

7. Select Restart; then press Enter. Move the cursor to the option you want for restarting your computer; then press Enter. Your computer restarts.

Diagnosing problems

If you have a problem with your computer, you can test it by using PC-Doctor

To run PC-Doctor for Windows, do as follows:

1. Click Start.

2. Move the pointer to All Programs and then to PC-Doctor for Windows.

3. Click PC-Doctor for Windows.

For more information about PC-Doctor for Windows, see the Help for the program.

for Windows.

Attention:

v If you need help or further information about the problem, choose

any of the following: – Lenovo Troubleshooting Center – Update System Drivers – System Information

v Running any tests may take up to several minutes or longer. Make

sure you have time to run the entire test; do not interrupt the test while it is running.

When preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician.

HDD diagnostic program

If your hard disk drive (HDD) or solid state drive (SSD) is not operating properly, you may be able to find the problem by running the HDD diagnostic program in the BIOS Setup Utility.

To run the diagnostic program, do as follows:

1. Turn off the computer, and then turn it on again.

2. When the ThinkPad logo comes up, immediately press F1 to enter the

BIOS Setup Utility.

3. Using cursor keys, select HDD diagnostic program and press Enter. The menu for the HDD diagnostic program opens.

Chapter 3. Solving computer problems 11

4. Using cursor keys, select Main hard disk drive or Ultrabay hard disk drive. Press Enter to start the diagnostic program. The diagnostic program

runs a read verification test and a speed test of the drive you select, and reports its findings.

5. If the diagnostic program returns any error messages, call the Customer Support Center for service. The diagnostic program may return one or both of the following error messages:

For the main storage drive:

v Error code 0000: Read verification failed v Error code 0100: Speed test failed v Error code 0200: Controller Diag failed

For the Ultrabay

™

storage drive:

v Error code 0002: Read verification failed v Error code 0102: Speed test failed v Error code 0202: Controller Diag failed

6. If the diagnostic program returns no error message but you still have some concerns:

v See the instructions in the ″Introducing Rescue and Recovery″ section in

online Access Help, and run the program for a diagnostic test of the HDD or SSD.

v Download PC-Doctor for DOS for your computer from the following

Web site: http://www.lenovo.com/support/site.wss/ document.do?sitestyle=lenovo&lndocid=tpad-matrix.

Diagnosing problems using PC-Doctor from the service partition

By using PC-Doctor from the Rescue and Recovery workspace in the service partition of the hard disk drive, you can diagnose your system without starting up the operating system.

12 ThinkPad

To run PC-Doctor, do as follows:

1. Turn off the computer, and then turn it on again.

2. When the ThinkPad logo comes up, immediately press the ThinkVantage

button. The Rescue and Recovery workspace opens.

3. Click Diagnose hardware.

For more information about PC-Doctor, see the Help for the program.

X200 Tablet Service and Troubleshooting Guide

Troubleshooting

If you do not find your problem here, see Access Help. The following section only describes problems that might prevent you from accessing this help system.

Error messages

Note:

1. In the charts, x can be any character.

2. The version of PC-Doctor referred to here is PC-Doctor for Windows.

Message Solution

0176: System Security - The System has been tampered with.

0182: Bad CRC2. Enter BIOS Setup and load Setup defaults.

0185: Bad startup sequence settings. Enter BIOS Setup and load Setup defaults.

0190: Critical low-battery error

0191: System Security - Invalid remote change requested.

0199: System Security - Security password retry count exceeded.

01C8: More than one modem devices are found. Remove one of them. Press <Esc> to continue.

This message is displayed if you remove the Security Chip and reinstall it, or install a new one. To clear the error, enter the BIOS Setup Utility. If this does not solve the problem, have the computer serviced.

Checksum of the CRC2 setting in the EEPROM is not correct. Press F1 to enter the BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system.

Checksum of the startup sequence setting in the EEPROM is not correct. Press F1 to enter the BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system.

The computer turned off because the battery is low. Connect the AC adapter to the computer and charge the battery, or replace the battery with a fully charged one.

The system configuration change has failed. Confirm the operation and try again. To clear the error, enter the BIOS Setup Utility.

This message is displayed if you enter a wrong supervisor password more than three times. Confirm the supervisor password and try again. To clear the error, enter the BIOS Setup Utility.

Remove one of the Modem Daughter Cards. Otherwise, press Esc to ignore the warning message. If this does not solve the problem, have the computer serviced.

Chapter 3. Solving computer problems 13

Message Solution

01C9: More than one Ethernet devices are found. Remove one of them. Press <Esc> to continue.

Your ThinkPad computer has a built-in Ethernet feature, and you cannot add another such feature by installing an Ethernet device such as a Mini-PCI Ethernet Card or an Ethernet Daughter Card. If this error message is displayed, remove the Ethernet device that you installed. Otherwise press Esc to ignore the warning message. If this does not solve the problem, have the computer serviced.

0200: Hard disk error

The HDD or SSD is not working. Make sure that the HDD or SSD is attached firmly. Run the BIOS Setup Utility; then make sure the drive is not disabled in the Startup menu.

021x: Keyboard error Make sure that there are no objects placed on the keyboard, or

if you have one, the external keyboard. Turn off the computer, and turn off all attached devices. Turn on the computer first; then turn on the attached devices.

If you still see the same error code, do the following:

If an external keyboard is connected, do the following: v Turn off the computer and disconnect the external keyboard;

then turn on the computer. Make sure that the built-in keyboard operates correctly. If it does, have the external keyboard serviced.

v Make sure that the external keyboard is connected to the

correct connector.

Test

the computer by using PC-Doctor.

v If the computer stops during the test, have the computer

serviced.

0230: Shadow RAM error

The shadow RAM failed. Test your computer’s memory with PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

0231: System RAM error

The system RAM failed. Test your computer’s memory with PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

0232: Extended RAM error

The extended RAM failed. Test your computer’s memory with PC-Doctor. If you have increased memory just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

0250: System battery error

The backup battery, which is used to preserve the configuration information, such as the date and time, while the computer is turned off, is depleted. Replace the battery and run the BIOS Setup Utility to verify the configuration. If you still have a problem, have the computer serviced.

14 ThinkPad

X200 Tablet Service and Troubleshooting Guide

Message Solution

0251: System CMOS checksum bad

The system CMOS might have been corrupted by an application program. The computer uses the default settings. Run the BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced.

0271: Date and time error

0280: Previous boot incomplete

Neither the date nor the time is set in the computer. Set the date and time, using the BIOS Setup Utility.

Your computer was previously unable to complete the boot process.

Turn the computer off; then turn it on to start the BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10. If you still see the same error code, have the computer serviced.

1802: Unauthorized network card is

The Mini-PCI network card is not supported on this computer.

Remove it. plugged in - Power off and remove the miniPCI network card.

1803: Unauthorized daughter card is

The daughter card is not supported on this computer. Remove

it. plugged in - Power off and remove the daughter card.

1804: Unauthorized

The WAN card is not supported on this computer. Remove it. WAN card is plugged in - Power off and remove the WAN card.

1805: Unauthorized Wireless USB card is

The Wireless USB card is not supported on this computer.

Remove it. plugged in - Power off and remove the Wireless USB card.

1830: Invalid memory configuration -

The current memory configuration is not supported. If you

install a memory module in only one of the two memory slots,

install it in the slot indicated as ″SLOT-0″. Power off and install a memory module to Slot-0 or the lower slot.

Chapter 3. Solving computer problems 15

Message Solution

2100: Initialization

The HDD or SSD is not working. Have the drive serviced. error on HDD0 (Main hard disk drive)

2102: Initialization

The HDD or SSD is not working. Have the drive serviced. error on HDD1 (Ultrabay hard disk drive)

2110: Read error on

The HDD or SSD is not working. Have the drive serviced. HDD0 (Main hard disk drive)

2112: Read error on

The HDD or SSD is not working. Have the drive serviced. HDD1 (Ultrabay hard disk drive)

The power-on password prompt

A power-on password or a supervisor password is set. Type

the password and press Enter to use the computer. If the

power-on password is not accepted, a supervisor password

might have been set. Type the supervisor password and press

Enter. If you still see the same error message, have the

computer serviced.

The hard disk password prompt

An HDD or SSD password is set. Type the password and press

Enter to use the computer.

If you still see the same error message, have the computer

serviced.

Hibernation error The system configuration changed between the time your

computer entered hibernation mode and the time it left this

mode, and your computer cannot resume normal operation.

v Restore the system configuration to what it was before your

computer entered hibernation mode.

v If the memory size has been changed, re-create the

hibernation file.

Operating system not found.

Verify the following:

v The HDD or SSD is correctly installed.

v A startable disc is in the drive

If you still see the same error message, check the boot

sequence, using the BIOS Setup Utility.

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X200 Tablet Service and Troubleshooting Guide

Message Solution

EMM386 Not Installed - Unable to Set Page Frame Base Address.

Edit C:\CONFIG.SYS and change a line from

device=C:\WINDOWS\EMM386.EXE RAM

device=C:\WINDOWS\EMM386.EXE NOEMS

and save this file.

CardBus Configuration Error Device Disabled

Cannot boot from any device.

Enter the BIOS Setup Utility. Press F9 and then Enter to load the default setting.

Press F10 and then Enter to restart the system.

Check the status of the device which you want to boot from.

Device not found

Check the device you want to boot from.

Device error

Check the device you want to boot from.

No valid operating system

Check that the operating system has no failure and is installed correctly.

Excluded from boot order

Open the BIOS Setup Utility and add the device to boot order.

Beep errors

One short beep, pause, three short beeps, pause, three more short beeps, and one short beep

One long and two short beeps

Four cycles of four

If you install a memory module in only one of the two memory slots, make sure that it is correctly installed in the slot indicated as ″SLOT-0″. If memory modules are installed in both of the slots, make sure that they are installed correctly. If they are, and you still hear the beeps, have the computer serviced.

The video function has a problem. Have the computer serviced.

The Security Chip has a problem. Have the computer serviced.

short beeps

Five beeps The system board has a problem. Have the computer serviced.

Chapter 3. Solving computer problems 17

If one of the following error code messages is displayed on the screen, have the computer serviced:

0175: Bad CRC1, stop POST task

0177: Bad SVP data, stop POST task. Checksum of the supervisor password in the EEPROM is not correct.

0187: EAIA data access error

0188: Invalid RFID serialization information area

0189: Invalid RFID configuration information area

0192: System Security - Embedded Security hardware tamper detected.

0260: System timer error

0270: Real time clock error

02D0: System cache error

02F4: EISA CMOS not writable

02F5: DMA test failed

02F6: Software NMI failed

02F7: Fail-safe timer NMI failed

Fan error

Thermal sensing error

18 ThinkPad

X200 Tablet Service and Troubleshooting Guide

Errors without messages

Problem:

When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up.

Note: If you are not sure whether you heard any beeps:

1. Turn off the computer by pressing and holding the power switch for 4 seconds or more.

2. Turn it on and listen again.

Solution:

1. Make sure that:

v The battery is installed correctly. v The AC adapter is connected to the computer and the power cord is

plugged into a working electrical outlet.

v The computer is turned on. (Turn the power switch on again for

confirmation.)

If a power-on password is set:

2. a. Press any key to display the prompt for the power-on password. If

the brightness level of the screen is low, increase it by pressing the

Fn+Home. b. Type the correct password and press Enter. If these items are set properly, and the screen remains blank, have the

computer serviced.

Problem:

When I turn on the machine, only a white cursor appears on a blank screen.

Solution:

Note: If you have modified a partition on your HDD or SSD by using a

partition software, information about that partition, or the master boot record, may have been destroyed.

1. Turn off the computer, and then turn it on again.

2. If you still see only the cursor on the screen, do the following:

v If you have used the partition software, examine the partition on the

HDD or SSD by using the software, and recover the partition if required.

v Use either the Rescue and Recovery workspace or the recovery discs to

restore the system to the factory state. For details about restoring the system to the factory state, see

Chapter 4, “Recovery options,” on page 33.

3. If the problem persists, have the computer serviced.

Chapter 3. Solving computer problems 19

Problem:

The screen goes blank while the computer is on.

Solution:

Your screen saver or power management may be enabled.

Do either of the following:

v Move the TrackPoint or press a key to exit the screen saver. v Press the power switch to resume from sleep (standby) or hibernation.

Problem:

The computer does not respond.

Solution:

1. Turn off the computer by pressing and holding the power switch for 4 seconds or more.

2. If the computer still does not respond, remove and reinstall the AC adapter and the battery.

Your computer might lock when it enters sleep (standby) mode during a communication operation. Disable the sleep (standby) timer when you are working on the network.

20 ThinkPad

X200 Tablet Service and Troubleshooting Guide

Memory problems

Problem:

Your memory is not operating properly.

Solution:

1. Verify that the memory is installed and seated correctly in your computer.

It may be necessary to remove all added memories to test the computer with only the factory-installed memories, and then reinstall the memory one at a time to ensure a proper connection. For the procedures to remove and reinstall a memory, refer to “Replacing memory” on page 45.

2. Check for error messages during startup. Follow the appropriate corrective actions for Power-on self-test (POST)

error messages.

3. Verify that the latest BIOS for your computer has been installed.

4. Verify the proper memory configuration and compatibility including the

maximum memory size and the memory speed. For details, refer to the instructions in “Replacing memory” on page 45.

5. Run PC-Doctor for Windows. If you cannot startup Windows, use PC-Doctor from the service partition

on your hard disk drive.

Password problems

Problem:

You forgot your password.

Solution:

v If you forget your power-on password, you must take your computer to a

Lenovo authorized servicer or a marketing representative to have that password canceled.

v If you forget your hard disk password, a Lenovo authorized servicer

cannot reset your password or recover data from the HDD or SSD. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the HDD or SSD replaced. Proof of purchase is required, and a fee will be charged for parts and service.

v If you forget your supervisor password, a Lenovo authorized servicer

cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.

Chapter 3. Solving computer problems 21

Keyboard problems

Problem:

All or some keys on the keyboard do not work.

Solution:

For Windows Vista

1. Click Start → Control Panel.

2. Click Hardware and Sound, and then click Keyboard.

3. Select the Hardware tab. In the Device Properties, make sure that the

Device Status is This device is working properly.

Windows XP:

For

1. Click Start → Control Panel.

2. Click Printers and Other Hardware, and then click Keyboard.

3. Select the Hardware tab. In the Device Properties, make sure that the

Device Status is This device is working properly.

If the problem occurred immediately after the computer returned from sleep (standby) mode, enter the power-on password if one has been set.

If keys on the keyboard still do not work, have the computer serviced.

Problem:

A number appears when you type a letter.

Solution:

The numeric lock function is on. To disable it, press and hold Shift or Fn and then press NmLk (ScrLk).

Problem:

All or some keys on the external keyboard or numeric keypad do not work.

Solution:

Make sure that the external keyboard or numeric keypad is correctly connected to the computer.

Pointing device problems

Problem:

Solution:

22 ThinkPad

X200 Tablet Service and Troubleshooting Guide

The scrolling or magnifying glass function does not work.

Check the mouse driver in the Device Manager window, and make sure that the ThinkPad TrackPoint driver is installed.

Sleep (standby) or hibernation problems

Problem:

The computer enters sleep (standby) mode (the sleep/standby indicator turns on) immediately after Power-on self-test (POST).

Solution:

1. Make sure that:

v The battery is charged. v The operating temperature is within the acceptable range. See

“Specifications” on page 66.

2. If these items are correct, have the computer serviced.

Problem:

The critical low-battery error message is displayed, and the computer immediately turns off.

Solution:

The battery power is getting low.

Do either of the following: v Connect the AC adapter to the computer and plug it into an electrical

outlet.

v Replace the battery with a fully charged one.

Problem:

When you take action to return from sleep (standby) mode, the computer display remains blank.

Solution:

1. Check whether an external monitor was turned off while the computer was in sleep (standby) mode.

2. Do either of the following:

v Turn on the external monitor to display the image on it. v Press Fn+F7 to bring up the image on the computer screen.

Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds.

3. If the problem persists, do the Solution in the following Problem.

Chapter 3. Solving computer problems 23

Problem:

While operating with the battery, the computer does not return from sleep (standby) mode, or the sleep (standby) indicator stays on and the computer does not work.

Solution:

The system may have entered sleep (standby) or hibernation mode automatically because the battery is depleted.

1. Connect the AC adapter to the computer.

2. If the sleep (standby) indicator is on, press Fn. If the sleep (standby)

indicator is off, press the power switch to resume operation.

3. If you press Fn or the power switch, and the system does not return from sleep (standby) or hibernation mode, the computer stops responding and cannot be turned off:

a. Turn off the computer by pressing and holding the power switch for

4 seconds or more. Unsaved data may be lost.

b. If the computer still does not respond, remove and reinstall the AC

adapter and the battery.

Problem:

The computer enters sleep (standby) mode unexpectedly.

Solution:

1. Make sure that the settings in Power Manager are set properly. a. Start Power Manager by clicking Start → All programs →

ThinkVantage → Power Manager.

b. On the Power Plan tab (in Windows XP, On the Power Scheme tab),

select the name of the Plan you want. Under System settings, check the setting of Enter System standby.

c. On the Global Power Settings tab, make sure that the settings under

Alarms are set properly.

Make sure that no object blocks the air vents of the computer.

When the processor overheats, the computer automatically enters sleep (standby) mode to cool down and to protect the processor and other internal components.

a. Allow the computer to cool. b. Press Fn to return from sleep (standby) mode.

If the computer still enters sleep (standby) mode unexpectedly, the

internal fan or other parts may have failed. Have the computer serviced.

24 ThinkPad

X200 Tablet Service and Troubleshooting Guide

Computer screen problems

Problem:

Incorrect characters appear on the screen.

Solution:

1. Make sure that the operating system and the application program are installed correctly.

2. If they are installed and configured correctly, have the computer serviced.

Problem:

Missing, discolored, or bright dots appear on the screen every time I turn on my computer.

Solution:

This is an intrinsic characteristic of the TFT technology. Your computer’s display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time.

Problem:

The screen is blank.

Solution:

1. Do the following:

v Press Fn+F7 to bring up the image.

Note: If you use the Fn+F7 key combination to apply a presentation scheme, press Fn+F7 at least three times in three seconds.

v If you are using the AC adapter, or using the battery, and the battery

status indicator is on (is green), press Fn+Home to make the screen brighter.

v If the sleep (standby) status indicator is on (is green), press Fn to

resume from the sleep (standby) mode.

2. If the problem persists, do the Solution in the following Problem.

Chapter 3. Solving computer problems 25

Problem:

The screen is unreadable or distorted.

Solution:

Make sure that:

v The screen resolution and color quality are correctly set. v The display device driver is installed correctly. v The monitor type is correct.

To check these settings, do as follows:

For Windows Vista:

1. Right-click on the desktop, click Personalize, then click Display Settings.

2. Check whether the screen resolution and color quality are correctly set.

3. Click Advanced Settings.

4. Click the Adapter tab.

5. Make sure that the correct device driver name is shown in the adapter

information window. Note: The device driver name depends on the video chip that has been installed on your computer.

6. Click the Properties button. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Check the ″Device status″ box and make sure that the device is working properly. If not, click the Troubleshoot button.

7. Click the Monitor tab.

8. Make sure that the information is correct.

9. Click the Properties button. If you are prompted for an administrator

password or confirmation, type the password or provide confirmation. Check the ″Device status″ box and make sure the device is working properly. If not, click the Troubleshoot button.

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X200 Tablet Service and Troubleshooting Guide

Solution (continued):

For Windows XP:

1. Right-click on the desktop, click Properties to open the Display Properties window, then click the Settings tab.

2. Check whether the screen resolution and color quality are correctly set.

3. Click Advanced.

4. Click the Adapter tab.

5. Make sure that the correct device driver name is shown in the adapter

information window. Note: The device driver name depends on the video chip that has been installed on your computer.

6. Click the Properties button. Check the ″Device status″ box and make sure that the device is working properly. If not, click the Troubleshoot button.

7. Click the Monitor tab.

8. Make sure that the information is correct.

9. Click the Properties button. Check the ″Device status″ box and make sure

that the device is working properly. If not, click the Troubleshoot button.

Problem:

A message, “Unable to create overlay window,” appears when I try to start DVD playback.

-or-

I get poor or no playback while running video playback, DVD playback, or game applications.

Solution:

Do either of the following:

v If you are using 32-bit color mode, change the color depth to 16-bit mode. v If you are using an external display device with a desktop size of 1600 ×

1200 or larger (4:3), or 1680 × 1050 (16:10) or larger, reduce the refresh rate or color depth.

Chapter 3. Solving computer problems 27

Battery problems

Problem:

The battery does not charge.

-or-

The operating time for a fully charged battery is short.

-or-

The battery cannot be fully charged by the power-off method in the standard charge time for the computer.

Solution:

For details, see ″Problem solving″ in Access Help

Problem:

The computer does not operate with a fully charged battery.

Solution:

The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again.

Problem:

The computer shuts down before the battery status indicator shows empty.

-or-

The

computer operates after the battery status indicator shows empty.

Solution:

Discharge and recharge the battery.

AC adapter problems

Problem:

The AC adapter is connected to the computer and the working electrical outlet, but the power adapter (power plug) icon is not displayed on the task bar. Also the AC power indicator does not light up.

Solution:

1. Make sure that the connection of the AC adapter is correct. For connecting the AC adapter, see the Setup Instructions manual included in the shipping contents of your computer.

2. If the above step is correct, turn off the computer, then disconnect the AC adapter and uninstall the main battery.

3. Reinstall the battery and reconnect the AC adapter, then turn on the computer.

4. If the power adapter icon still does not appear on the task bar and the AC power indicator does not light up, have the AC adapter and your computer serviced.

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X200 Tablet Service and Troubleshooting Guide

Hard disk drive (HDD) or solid state drive (SSD) problems

Problem:

After setting a hard disk password on the HDD or SSD of the computer, you moved the drive to another computer. Now you cannot unlock the hard disk password.

Solution:

Your computer supports an enhanced password algorithm. Computers older than yours may not support such a security function.

If you have set a hard disk password with Using Passphrase enabled in the BIOS Setup Utility, and want to use the HDD or SSD in an older computer:

1. Remove the hard disk password on your computer.

2. Move the HDD or SSD to the older computer.

Problem:

You cannot hot-swap the HDD or SSD in the Ultrabay.

Solution:

You can hot-swap an HDD or SSD in the Ultrabay only if no hard disk password has been set. Make sure that the password for the HDD or SSD in the Ultrabay is disabled.

Chapter 3. Solving computer problems 29

Problem:

You cannot change or remove a hard disk password in the BIOS Setup Utility.

Solution:

A hard disk password can be changed or removed only if the setting of Using Passphrase in the BIOS Setup Utility - enabled or disabled - is the same as it was when you set the password.

If the Hard Disk x Password menu in the BIOS Setup Utility is grayed out and unavailable:

1. Turn off the computer.

2. Uninstall the HDD or SSD.

3. With the HDD or SSD uninstalled, turn on the computer. When the

ThinkPad logo comes up, immediately press F1 to enter the BIOS Setup Utility.

4. Remove all other passwords.

5. Set Using Passphrase as enabled or disabled, whichever was its setting

when you set the hard disk password.

6. Save the change and exit the BIOS Setup Utility.

7. Turn off the computer.

8. Reinstall the HDD or SSD.

9. Turn on the computer and enter the BIOS Setup Utility to change or

remove the hard disk password.

Problem:

On your SSD model, when you compress files or folders by use of the data compression function in Windows, and then decompress them, the process of writing to or reading from the files or folders is slow.

Solution:

Apply the Diskeeper program, preinstalled on your system, for faster access to the data.

30 ThinkPad

X200 Tablet Service and Troubleshooting Guide

Fingerprint reader problems

Problem:

You cannot register or authenticate your finger.

Solution:

If your finger has any of the following conditions, you may not be able to register or authenticate it.

v Your finger is wrinkled, rough, dry, injured, stained, oily, or wet. v The surface of your finger is very different from when you enrolled your

fingerprint.

To improve the situation, try the following:

v If your hands are too dry, apply lotion to them. v Clean or wipe your hands to remove any excess dirt or moisture from the

fingers.

v Enroll and use a different finger for authentication.

Startup problems

Problem:

The Microsoft

Windows operating system will not start.

Solution:

Use the Rescue and Recovery workspace or recovery discs to help solve or identify your problem. For details about Rescue and Recovery, see Chapter 4, “Recovery options,” on page 33.

Chapter 3. Solving computer problems 31

Problem:

When you start up your computer, the operating system does not start up from the device that should start it up.

Solution:

The device that starts up the operating system may not be included in the ″Boot priority order″ list in the BIOS Setup Utility.

To check whether the device is included in the ″Boot priority order″ list, do as follows:

1. Turn off the computer, and then turn it on again.

2. When the ThinkPad logo comes up, immediately press F1 to enter the

BIOS Setup Utility.

3. Select Startup, and press Enter.

4. Select Boot, and press Enter.

5. Make sure that:

v The device is included in the ″Boot priority order″ list. v The device is configured so that it can start up the operating system.

If the device is included in the ″Excluded from boot order″ list, select it.

7. Press the x key. Now, the device is included in the ″Boot priority order″

list.

8. Configure the boot priority order to enable the device to start up the operating system.

9. To save the change, press F10. Select Ye s and press Enter.

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X200 Tablet Service and Troubleshooting Guide

Chapter 4. Recovery options

Introducing Rescue and Recovery

If Windows is not running properly, use the Rescue and Recovery workspace to help solve or identify your problem.

1. Turn off the computer, and then turn it on again.

2. When the ThinkPad logo comes up, immediately press the ThinkVantage

button.

3. After the Rescue and Recovery workspace opens, you can do the following:

v Rescue and Restore your files, folders, or backups. v Configure your system settings and passwords. v Communicate using the Internet and link to the support site. v Troubleshoot and diagnose problems using diagnostics.

For more information about using Rescue and Recovery features, see “Problem solving” in Access Help.

Solid state drive (SSD)

With Lenovo technologies advancing to provide you with the best engineered systems, some models are equipped with a solid state drive (SSD) for data storage. This cutting-edge technology enables notebook systems to be lighter, smaller and faster.

If your system has an SSD, use Rescue and Recovery to back up your system with external storage media such as a USB device, CD or DVD. Doing this after taking your system out of the box will save disk space, give your system a recovery starting point, and ensure protection against any threat of data loss. For more information about working with storage media, see “Problem solving” in Access Help.

After your initial backup, set the schedule in Rescue and Recovery to take backups at designated intervals. This will ensure minimal data loss in the event your system is hit by a malicious act, such as a worm or virus.

Restoring the factory contents

The complete backup of all the files and programs that Lenovo preinstalled on your computer may have shipped on recovery discs with your computer or resides in a hidden protected area, or partition, of the HDD. Although hidden, the backups in the partition consume the drive space. Therefore, when checking the capacity of your HDD according to Windows, you might note that the total capacity of the storage drive appears to be smaller than anticipated. This discrepancy is explained by the contents of the hidden partition.

The Product Recovery Program contained within this area enables you to restore the complete contents of your HDD to the same state as it was when originally shipped from the factory.

If you are using the recovery discs that are shipped with your computer, the Product Recovery Program will be restored to your computer in addition to all other content originally shipped from the factory. This will take up additional capacity on your HDD or SSD if your computer did not initially ship with the Product Recovery Program.

Attention:

v All files on the primary storage drive partition (usually drive C) will be deleted in

the recovery process. However, before any data is overwritten, you will be given the opportunity to save one or more files to other media.

v If your optical drive is not attached to your ThinkPad computer during recovery,

DVD software and CD-recording software will not be installed. To ensure that they will be installed correctly, install the optical drive before performing a recovery operation.

v Recovery takes several hours. The length of time depends on the method you use.

If you use recovery discs which you have created or purchased, recovery takes at least five hours.

34 ThinkPad

Before restoring the system, initialize the settings of the BIOS Setup Utility:

1. Enter BIOS Setup Utility.

2. Press F9 to restore the default system settings. Select Yes and press Enter.

3. Press F10 to save the system settings. Select Yes and press Enter. The

computer will restart.

Restoring the factory contents from the service partition

1. If possible, save all your files and shut down your operating system.

2. Turn off the computer, and then turn it on again.

3. When the ThinkPad logo comes up, immediately press the ThinkVantage

button. The Rescue and Recovery workspace opens.

4. Click Full Restore and follow the instructions on the screen.

X200 Tablet Service and Troubleshooting Guide

Restoring the factory contents using the recovery discs

If a set of recovery discs is enclosed with your computer, or you have created or purchased recovery discs, you can restore the factory contents by using the discs in the following procedure:

1. Make sure that in the BIOS Setup Utility the startup sequence is set so that

2. Insert the Rescue and Recovery disc into the optical drive.

3. Restart the computer. After a short wait, the Rescue and Recovery

4. Click Full Restore and follow the instructions on the screen.

Recovering data

If you performed a backup operation using the Rescue and Recovery program, you also have one or more backups stored that reflect the contents of the HDD or SSD as it existed at various points in time. These backups might be stored on your HDD or SSD, or a network drive, or on removable media, depending on the options you selected during the backup operation.

You can use either the Rescue and Recovery program or the Rescue and Recovery workspace to restore the contents of the HDD or SSD to an earlier state using any of the stored backups. The Rescue and Recovery workspace on your HDD model runs independently of the Windows operating system. Therefore, you can start it by pressing the blue ThinkVantage button when prompted during startup.

After the Rescue and Recovery workspace opens you can perform a recovery operation, even if you are unable to start Windows.

the system starts up from the recovery discs.

workspace opens.

Chapter 4. Recovery options 35

36 ThinkPad

X200 Tablet Service and Troubleshooting Guide

Chapter 5. Upgrading and replacing devices

Replacing the battery

Important:

Read Safety and Warranty Guide before replacing the battery.

To replace the battery

1. Turn off the computer, or enter hibernation mode. Then disconnect the AC adapter and all cables from the computer.

2. Close the computer display, and turn the computer over.

3. Slide and hold the battery latch 1. Then, remove the battery 2.

4. Install a fully charged battery by sliding it into the battery compartment

1.

5. Slide the battery latch to the locked position 2.

38 ThinkPad

6. Turn the computer over again. Connect the AC adapter and the cables to the computer.

X200 Tablet Service and Troubleshooting Guide

Upgrading the hard disk drive or solid state drive

Important:

Read Safety and Warranty Guide before replacing the HDD or SSD.

You can replace the solid state drive (SSD) or the hard disk drive (HDD) with a new one by following the procedure below. You can purchase a new HDD or SSD from your reseller or Lenovo marketing representative.

Note:

v Replace the HDD or SSD only if you are upgrading it or having it repaired.

The connectors and slot of these drives were not designed for frequent changes, or drive swapping.

v The Rescue and Recovery workspace and the Product Recovery program

are not included on an optional drive.

Attention:

Handling an HDD or an SSD

v Do not drop the drive or subject it to physical shocks. Place the drive on a soft

material, such as cloth, which absorbs physical shock.

v Do not apply pressure to the cover of the drive. v Do not touch the connector.

The drive is very sensitive. Incorrect handling can cause damage and permanent loss of data on the drive. Before removing the HDD or SSD, make a backup copy of all the data on the drive, and turn the computer off. Never remove the drive while the system is operating, in standby mode, or in hibernation mode.

Chapter 5. Upgrading and replacing devices 39

To replace the HDD

1. Turn off the computer; then disconnect the AC adapter and all cables from the computer.

2. Close the computer display, and turn the computer over.

3. Remove the battery.

4. Remove the screw 1 that secures the drive slot cover. Then, flip out the

cover 2and pull up to remove it 3.

5. Remove the drive by pulling out the tab.

40 ThinkPad

X200 Tablet Service and Troubleshooting Guide

6. Detach the rubber rails from the drive.

7. Attach the rubber rails to the new drive.

8. Insert the drive into the drive bay; then press it firmly into place.

Chapter 5. Upgrading and replacing devices 41

9. Insert and reinstall the cover of the drive slot 1. Then, slide in the cover 2 and reinstall the screw 3.

10. Reinstall the battery.

11. Turn the computer over again. Connect the AC adapter and the cables to

the computer.

42 ThinkPad

X200 Tablet Service and Troubleshooting Guide

To replace the SSD

1. Turn off the computer; then disconnect the AC adapter and all cables from the computer.

2. Close the computer display, and turn the computer over.

3. Remove the battery.

4. Remove the screw 1 that secures the drive slot cover. Then, flip out the

cover 2and pull up to remove it 3.

5. Remove the drive by pulling out the tab.

Chapter 5. Upgrading and replacing devices 43

6. Pull the tab to remove the SSD from the adapter.

7. Insert a new SSD into the bracket.

44 ThinkPad

X200 Tablet Service and Troubleshooting Guide

8. Insert the drive into the drive bay; then press it firmly into place.

9. Insert and reinstall the cover of the drive slot 1. Then, slide in the

cover 2 and reinstall the screw 3.

10. Reinstall the battery.

11. Turn the computer over again. Connect the AC adapter and the cables to

Replacing memory

Important:

Read Safety and Warranty Guide before replacing memory.

the computer.

Chapter 5. Upgrading and replacing devices 45

Increasing memory capacity is an effective way to make programs run faster. You can increase the amount of memory in your computer by installing a double data rate (DDR) 3 synchronous dynamic random access memory (DRAM) unbuffered small outline dual inline memory module (SO-DIMM), available as an option, in the memory slot of your computer. SO-DIMMs with different capacities are available.

Note: Use only the memory types supported by your computer. If you incorrectly install the optional memory or install an unsupported memory type, a warning beep will sound when you try to start the computer.

To install an SO-DIMM

1. Touch a metal table or a grounded metal object. This action reduces any static electricity in your body, which could damage the SO-DIMM. Do not touch the contact edge of the SO-DIMM.

2. Turn off the computer; then disconnect the AC adapter and all cables from the computer.

3. Close the computer display, and turn the computer over.

4. Remove the battery.

5. Loosen the screws 1 on the memory slot cover; then remove the cover

2.

46 ThinkPad

X200 Tablet Service and Troubleshooting Guide

6. If the SO-DIMM is already in the memory slot, remove it to make room

for the new one by pressing out on the latches 1 on both edges of the socket at the same time, and pulling out the SO-DIMM 2. Be sure to save it for future use.

Chapter 5. Upgrading and replacing devices 47

7. Find the notch on the contact edge side of the SO-DIMM you are installing.

Attention: To avoid damaging the SO-DIMM, do not touch its contact edge.

With the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1; then pivot it downward until it snaps into place 2. Make sure that the SO-DIMM is firmly fixed in the slot and cannot be moved easily.

48 ThinkPad

X200 Tablet Service and Troubleshooting Guide

Note: If you install a memory module in only one of the two memory slots, install it in the slot indicated as “SLOT-0”.

SLOT-0

8. Reinstall the cover of the memory slot by aligning the side of the cover

first 1, and closing the cover. Then tighten the screws to secure the cover 2.

Attention: When you have added or upgraded an SO-DIMM, do not use your computer until you have closed the memory slot cover. Never use the computer with the cover open.

9. Reinstall the battery.

10. Turn the computer over, and reconnect the AC adapter and the cables to

the computer.

Chapter 5. Upgrading and replacing devices 49

To make sure that the SO-DIMM is installed correctly, do as follows:

1. Turn on the computer.

2. When the ThinkPad logo comes up, immediately press F1 to enter the

BIOS Setup Utility.

3. The “Installed memory” item shows the total amount of memory installed in your computer.

50 ThinkPad

X200 Tablet Service and Troubleshooting Guide

Chapter 6. Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via a disc. For more specific information and links, please go to the Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product. For information, please contact the Customer Support Center at the phone number(s) listed in “Worldwide telephone list” on page 53. Some fees might apply.

Getting help on the Web

The Lenovo Web site on the World Wide Web has up-to-date information about ThinkPad computers and support. The address for the Personal Computing home page is http://www.lenovo.com/think.

You can find support information for your ThinkPad computer at http://www.lenovo.com/think/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier.

Calling the Customer Support Center

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

v Problem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is necessary to fix the problem.

v Lenovo hardware repair - If the problem is determined to be caused by

Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

v Engineering change management - Occasionally, there might be changes

that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered: v Replacement or use of parts not manufactured for or by Lenovo or

nonwarranted parts

Note: All warranted parts contain a 7-character identification in the format FRU XXXXXXX

v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs

To determine if your machine is in warranty and when the warranty expires, go to http://www.lenovo.com/think/support, and click Warranty, then follow the instructions on the screen.

For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see Chapter 3, ″Warranty information″ in the Safety and Warranty Guide included with your Lenovo hardware product.

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available:

v Machine Type and Model v Serial numbers of your computer, monitor, and other components, or your

proof of purchase

v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your system

52 ThinkPad

The telephone numbers for your Customer Support Center location are located in the “Worldwide telephone list” on page 53 section of this guide.

Note: Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of operation,

X200 Tablet Service and Troubleshooting Guide

visit the Support Web site at http://www.lenovo.com/support/phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.

Getting help around the world

If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.

To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://www.lenovo.com/think/support, click Warranty, and follow the instructions on the screen.

Worldwide telephone list

Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/support/phone.

Country or Region Telephone Number

Africa Africa: +44 (0)1475-555-055

Argentina 0800-666-0011 (Spanish)

Australia 131-426 (English)

Austria 01-211-454-610 (Warranty service and support)

Belgium 02-225-3611 (Warranty service and support)

Bolivia 0800-10-0189 (Spanish)

South Africa: +27-11-3028888 and 0800110756 Central Africa: Contact the nearest Lenovo Business Partner

(German)

(Dutch, French)

Chapter 6. Getting help and service 53

Country or Region Telephone Number

Brazil Sao Paulo region: (11) 3889-8986

Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese)

Canada 1-800-565-3344

(English, French) In Toronto only call 416-383-3344

Chile 800-361-213

188-800-442-488 (Spanish)

China Technical Support Line

800-990-8888 86-10-58851110 (Mandarin)

China (Hong Kong S.A.R.)

ThinkPad (Technical enquiry hotline):

2516-3939 (Hong Kong)

ThinkPad Service Center:

2825-6580 (Hong Kong)

Multimedia Home PC:

800-938-228 (Hong Kong)

(Cantonese, English, Mandarin)

China (Macau S.A.R.)

ThinkPad (Technical enquiry hotline):

0800-839 (Macau)

ThinkPad Service Center:

2871-5399 (Macau)

Multimedia Home PC:

0800-336 (Macau)

(Cantonese, English, Mandarin)

Colombia 1-800-912-3021 (Spanish)

Costa Rica 0-800-011-1029 (Spanish)

Croatia 0800-0426

Cyprus +357-22-841100

Czech Republic +420-2-7213-1316

Denmark 7010-5150 (Warranty service and support)

(Danish)

Dominican Republic 1-866-434-2080 (Spanish)

Ecuador 1-800-426911 (Spanish)

Egypt +202-35362525

El Salvador 800-6264 (Spanish)

Estonia +372 66 00 800

+372 6776793

54 ThinkPad

X200 Tablet Service and Troubleshooting Guide

Country or Region Telephone Number

Finland +358-800-1-4260 (Warranty service and support)

(Finnish)

France Hardware 0810-631-213 (Warranty service and support)

Software 0810-631-020 (Warranty service and support) (French)

Germany 01805-25-35-58 (Warranty service and support)

(German)

Greece +30-210-680-1700

Guatemala 1800-624-0051 (Spanish)

Honduras Tegucigalpa: 232-4222

San Pedro Sula: 552-2234 (Spanish)

India 1800-425-6666

or +91-80-2678-8970 (English)

Indonesia 800-140-3555 (English)

62-21-251-2955 (Bahasa Indonesian)

Ireland 01-881-1444 (Warranty service and support)

(English)

Israel Givat Shmuel Service Center: +972-3-531-3900

(Hebrew, English)

Italy +39-800-820094 (Warranty service and support)

(Italian)

Japan ThinkPad Products Toll Free: 0120-20-5550

International: +81-46-266-4716

The above numbers will be answered with a Japanese language voice prompt. For telephone support in English, please wait for the Japanese voice prompt to end, and an operator will answer. Please say ″English support please,″ and your call will be transferred to an English speaking operator.

Korea 1588-5801 (Korean)

Latvia +371 7070360

Lithuania +370 5 278 66 00

Luxembourg +352-360-385-343 (French)

Malaysia 1800-88-8558 (English, Bahasa, Melayu)

Malta +35621445566

Mexico 001-866-434-2080 (Spanish)

Chapter 6. Getting help and service 55

Country or Region Telephone Number

Middle East +44 (0)1475-555-055

Netherlands +31-20-514-5770 (Dutch)

New Zealand 0800-733-222 (English)

Nicaragua 001-800-220-1830 (Spanish)

Norway 8152-1550 (Warranty service and support)

(Norwegian)

Panama 206-6047

001-866-434-2080 (Lenovo Customer Support Center- toll Free) (Spanish)

Peru 0-800-50-866 (Spanish)

Philippines 1800-1888-1426 (English)

63-2-995-8420 (Filipino)

Poland +48-22-878-6999

Portugal +351 21 892 7046 (Portuguese)

Romania +4-021-224-4015

Russia Moscow: +7 (495) 258 6300

Toll free: 8 800 200 6300 (Russian)

Singapore 1800-3172-888 (English, Bahasa, Melayu)

Slovakia +421-2-4954-5555

Slovenia +386-1-200-50-60

Spain 91-714-7983

0901-100-000 (Spanish)

Sri Lanka +9411 2493547

+9411 2493548 (English)

Sweden 077-117-1040 (Warranty service and support)

(Swedish)

Switzerland 0800-55-54-54 (Warranty service and support)

(German, French, Italian)

Taiwan 886-2-8723-9799

or 0800-000-700 (Mandarin)

Thailand 1-800-299-229 (Thai)

Turkey 00800-4463-2041 (Turkish)

56 ThinkPad

X200 Tablet Service and Troubleshooting Guide

Country or Region Telephone Number

United Kingdom 08705-500-900 (Standard warranty support)

(English)

United States 1-800-426-7378 (English)

Uruguay 000-411-005-6649 (Spanish)

Venezuela 0-800-100-2011 (Spanish)

Vietnam For northern area and Hanoi: 84-4-843-6675

For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese)

Chapter 6. Getting help and service 57

58 ThinkPad

X200 Tablet Service and Troubleshooting Guide

Appendix A. Warranty information

This Appendix provides information regarding the warranty period and type of warranty service applicable to your Lenovo hardware product in your country or region. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see Chapter 3, Warranty Information in the Safety and Warranty Guide included with your Lenovo hardware product.

Machine Type

7448 US, Canada, Mexico, Brazil,

7449, 7450 US, Canada, Mexico, Brazil,

7453 All Parts and Labor - 3 years 2

2263 US, Canada, Mexico, Brazil,

2266 All Parts and Labor - 4 years 2

Country or Region of Purchase Warranty period Types of

Australia, and Japan

Other Parts and Labor - 1 year 4

Australia, and Japan

Other Parts and Labor - 3 years 4

Australia, and Japan

Other Parts and Labor - 4 years 4

Parts and Labor - 1 year 3

Battery pack and Tablet Digitizer Pen - 1 year

Parts and Labor - 3 years 3

Battery pack and Tablet Digitizer Pen - 1 year

Parts and Labor - 4 years 3

Battery pack and Tablet Digitizer Pen - 1 year

Warranty Service

Machine Type

4184 Korea and Japan Parts and Labor - 1 year 3

Country or Region of Purchase Warranty period Types of

Types of warranty service

1. Customer Replaceable Unit (″CRU″) Service

Under CRU Service, your Service Provider will ship CRUs to you for installation by you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. CRUs that are easily installed by you are called Self-service CRUs, while Optional-service CRUs may require some technical skill and tools. Installation of Self-service CRUs is your responsibility. You may request that a Service Provider install Optional-service CRUs under one of the other types of warranty service designated for your product. An optional service offering may be available for purchase from Lenovo to have Lenovo install Self-service CRUs for you. You may find a list of CRUs and their designation in the publication that ships with your product or at http://www.lenovo.com/CRUs. The requirement to return a defective CRU, if any, will be specified in the materials shipped with a replacement CRU. When return is required, 1) return instructions, a prepaid return shipping label, and a container will be included with the replacement CRU; and 2) you may be charged for the replacement CRU if your Service Provider does not receive the defective CRU within thirty (30) days of your receipt of the replacement.

2. On-site Service

Under On-Site Service, your Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product. For some products, certain repairs may require your Service Provider to send the product to a designated service center.

3. Courier or Depot Service

Under Courier or Depot Service, your product will be repaired or exchanged at a designated service center, with shipping arranged by your Service Provider. You are responsible for disconnecting the product. A shipping container will be provided to you for you to return your product to a designated service center. A courier will pick up your product and deliver it to the designated service center. Following its repair or exchange, the service center will arrange the return delivery of the product to you.

4. Customer Carry-In or Mail-In Service

Battery pack and Tablet Digitizer Pen - 1 year

Warranty Service

60 ThinkPad

X200 Tablet Service and Troubleshooting Guide

Under Customer Carry-In or Mail-In Service, your product will be repaired or exchanged at a designated service center, with delivery or shipping arranged by you. You are responsible to deliver or mail, as your Service Provider specifies, (prepaid by you unless specified otherwise) the product, suitably packaged to a designated location. After the product has been repaired or exchanged, it will be made available for your collection. Failure to collect the product may result in your Service Provider disposing of the product as it sees fit. For Mail-in Service, the product will be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise.

5. Product Exchange Service

Under Product Exchange Service, Lenovo will ship a replacement product to your location. You are responsible for its installation and verification of its operation. The replacement product becomes your property in exchange for the failed product, which becomes the property of Lenovo. You must pack the failed product in the shipping carton used to ship the replacement product and return it to Lenovo. Transportation charges, both ways, are paid by Lenovo. Failure to use the carton in which the replacement product was received may result in your responsibility for damage to the failed product during shipment. You may be charged for the replacement product if Lenovo does not receive the failed product within thirty (30) days of your receipt of the replacement product.

Appendix A. Warranty information 61

62 ThinkPad

X200 Tablet Service and Troubleshooting Guide

Appendix B. Customer Replaceable Units (CRUs)

Customer Replaceable Units (CRUs) are computer parts that the customer can upgrade or replace. There are two types of CRU: self-service and optional-service. Self-service CRUs are easy to install. They may be standalone or latched, or require a screwdriver to remove a maximum of two screws, whereas optional-service CRUs require some technical skill, as well as tools such as a screwdriver. However, both self-service and optional-service CRUs are safe for the customer to remove and replace.

Customers are responsible for replacing all self-service CRUs. Optional-service CRUs can be removed and installed by customers or, during the warranty period, by a Lenovo service technician.

Lenovo notebook computers contain both self-service and optional-service CRUs:

v Self-service CRUs: these CRUs can be unplugged, or are secured by no

more than two screws. Examples of this type of CRU are the AC adapter, the power cord, the battery, and the hard drive. In some products, such components as memory, wireless cards, notebook keyboards, and palm rests with fingerprint reader and touchpad may also be CRUs.

v Optional-service CRUs: these CRUs are isolated parts within the computer

that are concealed by an access panel, which is typically secured by more than two screws. Once the access panel is removed, the CRU is visible. Both types of CRU are listed in the table on the following page.

Online Access Help and the Lenovo Limited Warranty-01 (LLW) warranty URL “http://www.lenovo.com/CRUs” provide instructions for replacing self-service and optional-service CRUs. To start the Access Help program, click

Start, move the pointer to All Programs; then to ThinkVantage. Click Access Help. CRU URL offers three options: auto detect, “key in the machine type,”

and a “drop down and select.” Additionally, the Service and Troubleshooting Guide (this guide) and Setup Instructions provide instructions for several critical CRUs.

If you are unable to access these instructions or if you have difficulty replacing a CRU, you can use either of the following additional resources:

v The Online Hardware Maintenance Manual and Online Videos, available

from the Support Web site http://www.lenovo.com/think/support/ site.wss/document.do?lndocid=part-video.

v The Customer Support Center. For the telephone number of the Support

Center for your country or region, see “Worldwide telephone list” on page

53.

Note: Use only computer parts provided by Lenovo. For warranty information about the CRUs for your machine type, see Chapter 3, Warranty Information in the Safety and Warranty Guide.

The following table provides a list of CRUs for your computer and tells where to find the replacement instructions.

Service and Troubleshooting Guide

AC adapter X

Power cord for AC adapter

TrackPoint cap X

Battery X X X X X

Storage device (HDD or SSD)

Memory X X X X

Optical drive X X X

Tablet digitizer pen

SIM card X X X

Keyboard X X X

Palm rest X X X

PCI Express Mini Cards (for wireless LAN/WiMAX, wireless WAN,

and Intel Turbo Memory)

XXXX

Setup Instructions

Self-service CRUs

XXXX

Optional-service CRUs

Access Help

Online Hardware Maintenance Manual

XXX

Online Video

64 ThinkPad

X200 Tablet Service and Troubleshooting Guide

Appendix C. Features and Specifications

Features

Processor

v See the system properties of your computer. You can do this as follows:

Click Start, right-click Computer (in Windows XP, My Computer); then from the pull down menu select Properties.

Memory

v Double data rate (DDR) 3 synchronous dynamic random access memory

Storage device

v 2.5-inch (64 mm) hard disk drive or 1.8-inch (46mm) solid state drive

Display

The color display uses TFT technology: v Size: 12.1 inch (307 mm)

Resolution: – LCD: 1280-by-800 – External monitor: Up to 2048-by-1536

v LED backlight (on select models) v Brightness control

Keyboard

v 89-key, 90-key, or 94-key v TrackPoint v Fn key function v ThinkVantage button v Volume control buttons

Interface

v External-monitor connector v Stereo headphone jack v Microphone jack v 3 Universal Serial Bus (USB) connectors v RJ45 Ethernet connector v RJ11 Modem connector (on some models) v Serial Ultrabay Slim (in optional ThinkPad X200 UltraBase

)

v Docking connector

Specifications

Optical drive (in ThinkPad X200 UltraBase)

v DVD drive v CD-RW/DVD drive v DVD Multi-Burner drive v DVD Multi-Burner/Blu-ray drive

Wireless features

v Integrated wireless LAN v Integrated Bluetooth v Integrated wireless WAN (on some models) v Integrated Wireless USB (on some models)

Security features

v Fingerprint reader

Tablet features

v Tablet Digitizer Pen v Touch panel (on select models)

Size

v Width: 295 mm (11.6 inch) v Depth: 220 mm (8.7 inch) v Height: 26.5 to 33.3 mm (1.0 inch to 1.3 inch)

Environment

v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature

– At altitudes up to 2438 m (8000 ft)

Operating: 5.0°C to 35.0°C (41°F to 95°F) Non-operating: 5.0°C to 43.0°C (41°F to 109°F)

– At altitudes above 2438 m (8000 ft)

Maximum temperature when operating under the unpressurized condition: 31.3°C (88°F)

66 ThinkPad

Note: When you charge the battery pack, its temperature must be at least

10°C (50°F).

v Relative humidity:

– Operating: 8% to 80% – Non-operating: 5% to 95%

Heat output

X200 Tablet Service and Troubleshooting Guide

v 65 W (222 Btu/hr) or 90 W (307 Btu/hr) maximum, depending on the

model

Power source (AC adapter)

v Sine-wave input at 50 to 60 Hz v Input rating of the AC adapter: 100-240 V AC, 50 to 60 Hz

Battery pack

v Lithium-ion (Li-Ion) battery pack

– Nominal voltage: 14.4 V DC – Capacity: 2.0 AH or 4.8 AH, depending on the model

Battery life

v For percentage of remaining battery power, see the Power Manager Gauge

on the task bar.

Appendix C. Features and Specifications 67

68 ThinkPad

X200 Tablet Service and Troubleshooting Guide

Appendix D. Notices

Notices

Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user’s responsibility to evaluate and verify the operation of any other product, program, or service.

Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

Lenovo (United States), Inc. 1009 Think Place - Building One Morrisville, NC 27560 U.S.A. Attention: Lenovo Director of Licensing

LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All

information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

Export classification notice

This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoed countries in the EAR E1 country list.

Electronic emissions notices

The following information refers to ThinkPad X200 Tablet, machine type 7448, 7449, 7450, 7453, 4184, 2263, and 2266.

Federal Communications Commission (FCC) Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, used, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

v Reorient or relocate the receiving antenna. v Increase the separation between the equipment and receiver.

70 ThinkPad

X200 Tablet Service and Troubleshooting Guide

v Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

v Consult an authorized dealer or service representative for help.

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Responsible party:

Lenovo (United States) Incorporated 1009 Think Place - Building One Morrisville, NC 27560 Telephone: 1-919-294-5900

Industry Canada Class B emission compliance statement

This Class B digital apparatus complies with Canadian ICES-003.

Avis de conformité à la réglementation d’Industrie Canada

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

European Union EMC Directive conformance statement

This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the installation of non-Lenovo option cards.

This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22/European

Appendix D. Notices 71

Standard EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices.

EU-EMC Directive (2004/108/EC) EN 55022 class B Statement of Compliance

Deutschsprachiger EU Hinweis

Hinweis für Geräte der Klasse B EU-Richtlinie zur Elektromagnetischen Verträglichkeit

Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EG (früher 89/336/EWG) zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse B ein.

Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt/eingebaut werden.

Deutschland:

Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Geräten

Dieses Produkt entspricht dem “Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln“ EMVG (früher “Gesetz über die elektromagnetische Verträglichkeit von Geräten“). Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG (früher 89/336/EWG) in der Bundesrepublik Deutschland.

72 ThinkPad

Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln, EMVG vom 20. Juli 2007 (früher Gesetz über die elektromagnetische Verträglichkeit von Geräten), bzw. der EMV EG Richtlinie 2004/108/EC (früher 89/336/EWG), für Geräte der Klasse B.

Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart.

X200 Tablet Service and Troubleshooting Guide

Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4:

Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

Japanese VCCI Class B statement

EU WEEE Statements

The Waste Electrical and Electronic Equipment (WEEE) mark applies only to countries within the European Union (EU) and Norway. Appliances are labeled in accordance with European Directive 2002/96/EC concerning waste electrical and electronic equipment (WEEE). The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union. This label is applied to various products to indicate that the product is not to be thrown away, but rather reclaimed upon end of life per this Directive.

Users of electrical and electronic equipment (EEE) with the WEEE marking per Annex IV of the WEEE Directive must not dispose of end of life EEE as unsorted municipal waste, but use the collection framework available to them for the return, recycle, recovery of WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances. For additional WEEE information go to: http://www.lenovo.com/lenovo/environment.

Notice for users in the U.S.A.

California Perchlorate Information:

Products containing CR (manganese dioxide) lithium coin cell batteries may contain perchlorate.

Perchlorate Material — special handling may apply. See the flowing web site:

http://www.dtsc.ca.gov/hazardouswaste/perchlorate

Appendix D. Notices 73

ENERGY STAR model information

ENERGY STAR®is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices.

Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation. Lenovo computers of the following machine types, if the ENERGY STAR mark is affixed, have been designed and tested to conform to the ENERGY STAR 4.0 program requirements for computers.

7448, 7449, 7450, 7453, 4184, 2263, and 2266

By using ENERGY STAR qualified products and taking advantage of the power-management features of your computer, you can help reduce the consumption of electricity. Reduced electrical consumption can contribute to potential financial savings, a cleaner environment, and the reduction of greenhouse gas emissions.

For more information about ENERGY STAR, visit the following Web site:

74 ThinkPad

http://www.energystar.gov

Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, Lenovo has preset the following power-management features to take effect when your computer has been inactive for a specified length of time:

X200 Tablet Service and Troubleshooting Guide

Windows®XP Windows Vista

v Power plan: Energy Star at AC mode

Turn off monitor: After 10 minutes Turn off hard disks: After 15

minutes System standby: After 25 minutes System hibernates: Never

v Power plan: Energy Star at AC mode

Turn off the display: After 10 minutes

Put the computer to sleep: After 25 Advanced power settings:

- Turn off hard disks: After 15 minutes

- Hibernate: Never

To awaken your computer from Sleep (Windows Vista) or System Standby (Windows XP) mode, press Fn key on your keyboard. For more information about these settings, see your Windows Help and Support information system.

The Wake on LAN

function is set to Enable when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in Sleep or Standby mode. If you do not need to have Wake on LAN set to Enable while your computer is in Sleep or Standby mode, you can reduce the power consumption and prolong the time in Sleep or Standby mode, by switching the setting of Wake on LAN for Sleep or Standby mode to Disable. To switch the setting of Wake on LAN, go to Device Manager and do as follows:

For Windows Vista:

1. Click Start → Control panel.

2. Click Hardware and Sound → Device Manager.

3. In the Device Manager window, expand Network adapters.

4. Right-click your network adapter device, and click Properties.

5. Click the Power Management tab.

6. Clear the Allow this device to wake the computer check box.

7. Click OK.

For Windows XP:

1. Click Start → Control panel.

2. Click Performance and Maintenance → System.

3. Click the Hardware tab, and click Device Manager.

4. In the Device Manager window, expand Network adapters.

5. Right-click your network adapter device, and click Properties.

6. Click the Power Management tab.

Appendix D. Notices 75

7. Clear the Allow this device to bring the computer out of standby check box.

8. Click OK.

Notice for Regulatory information

The latest Regulatory Notice has been uploaded on the Web site. To refer to it, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User’s guides and manuals.

76 ThinkPad

X200 Tablet Service and Troubleshooting Guide

Trademarks

The following terms are trademarks of Lenovo in the United States, other countries, or both:

Wake on LAN is a registered trademark of International Business Machines Corporation in the United States, other countries, or both.

Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Microsoft, Windows and Windows Vista are trademarks or registered trademarks of Microsoft Corporation in the United States, other countries, or both.

Other company, product, or service names may be trademarks or service marks of others.

Lenovo Rescue and Recovery ThinkPad ThinkVantage TrackPoint

UltraBase Ultrabay

78 ThinkPad

X200 Tablet Service and Troubleshooting Guide

Index

AC adapter

troubleshooting 28

Access Help 1, 9, 13

battery

replacing 37 troubleshooting 28

BIOS Setup Utility 10

initializing 34

carrying the computer 4 cleaning

computer cover 7 computer display 7 keyboard 7 touch panel 8

computer display

cleaning 7

computer screen

troubleshooting 25

CRU (customer replaceable

units) 63

Customer Replaceable Unit

(CRU) 63

customer support center 51

worldwide telephone list 53

diagnosing

diagnosing problems 11 drives

device 11

storage system 12

handling 4

error messages

troubleshooting 13

factory contents

restoring 34

features

hardware 65 features and specifications 65 finding information 1

fingerprint reader

caring for 5 troubleshooting 31

frequently asked questions 9

hard disk drive

diagnosing 11 troubleshooting 29

upgrading 39 help and service 51 hibernation mode

troubleshooting 23

important instructions v important tips 3

keyboard

cleaning 7

troubleshooting 22

memory

replacing 45

troubleshooting 21 modem connection 4

negative ions 3 notices 69

electronic emissions 70

EU environmental 73

Export classification 70

FCC statement 70

for US users 73

Regulatory information 76

packing material 3 password

setting 5

troubleshooting 21 PC-Doctor 11, 12

for Windows 11 pointing device

troubleshooting 22 product features 65 product specifications 66

product warranty 59

International Warranty

Service 53 Productivity Center 2 publication guide 1

recovering data 35 recovery discs

restoring the factory contents 35 recovery options 33 registering your computer 4 Regulatory Notice 2 replacing devices 37 Rescue and Recovery 2, 33 Rescue and Recovery workspace 12 restoring the factory contents 34

Safety and Warranty Guide 1 service and help 51 service partition

diagnosing the storage

device 11 diagnosing the system 12 restoring the factory contents 34

Setup Instructions 1 sleep mode

troubleshooting 23

solid state drive (SSD) 33

diagnosing 11 troubleshooting 29 upgrading 39

specifications

hardware 66

startup problems

troubleshooting 31

storage media

handling 4

Tablet Digitizer Pen

tips 6

tablet mode

tips 5

taking care of your computer 3 ThinkVantage button 1, 2 tips, important 3 touch panel

cleaning 8

touch panel (continued)

tips 6 trademarks 77 troubleshooting 13

AC adapter 28

battery 28

computer screen 25

error messages 13

errors without messages 19

fingerprint reader 31

keyboard 22

memory 21

password 21

pointing device 22

sleep or hibernation 23

startup problems 31

storage device 29

upgrading devices 37

warranty information 59 Web help 51 worldwide support telephone

list 53

80 ThinkPad

X200 Tablet Service and Troubleshooting Guide

Part Number: 44C9712

Printed in China

(1P) P/N: 44C9712

Lenovo X200 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual