Lenovo ThinkPad Helix Hardware Maintenance Manual

HardwareMaintenanceManual

ThinkPadHelixandEnhancedKeyboardDockforThinkPadHelix

Note:Beforeusingthismanualtoservicetheproductitsupports,besuretoreadthegeneralinformation

underChapter10“Notices”onpage75.

SecondEdition(April2013)

©CopyrightLenovo2013.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration
“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents

Aboutthismanual...........iii

Chapter1.Safetyinformation.....1

Generalsafety...............1

Electricalsafety..............1

Safetyinspectionguide...........3

Handlingdevicesthataresensitivetoelectrostatic

discharge.................3

Groundingrequirements...........4

Safetynotices(multilingualtranslations).....4

Chapter2.Importantservice

information..............19

StrategyforreplacingFRUs.........19

Importantnoticeforreplacingasystem

board................19

StrategyforreplacingFRUsforCTO,CMV ,and

GAV...................20

Productdenition............20

FRUidenticationforCTO,CMV,andGAV

products...............20

Chapter3.Generalcheckout.....23

Whattodorst..............23

Checkoutguide..............24

Powersystemcheckout...........26

Checkingthetabletbuilt-inbattery.....26

Checkingthekeyboarddockbuilt-inbattery.26

Checkingthebackupbattery.......27

Checkingtheacpoweradapter......27

Chapter4.Relatedservice

information..............29

Restoringthefactorycontentsbyusingthe

productRecoveryDiscSet..........29

UsingtheWindowsrecoveryprogramsonthe

Windows8operatingsystem.........30

Passwords................32

Power-onpassword...........32

Harddiskpassword...........33

Supervisorpassword..........34

Symptom-to-FRUindex...........34

Numericerrorcodes..........35

Intermittentproblems..........36

Undeterminedproblems.........36

Chapter5.Statusindicator......37

Chapter7.Locations.........41

Locatingtabletcontrols,connectors,and

indicators.................41

Tabletlayout..............41

Keyboarddocklayout..........42

LocatingFRUsandCRUs..........43

TabletFRUs..............44

KeyboarddockFRUs..........45

Miscellaneouskitsandotherparts.....46

LookingupFRUinformation.........47

Chapter8.FRUreplacement

notices................49

Screwnotices...............49

Retainingserialnumbers,MTM,UUID,andAsset

ID....................50

Chapter9.Removingorreplacinga

FRU..................51

Generalguidelines.............51

BeforeservicingThinkPadHelixandEnhanced

KeyboardDockforThinkPadHelix.......52

Disablingthebuilt-inbatteries.......52

RemovingtheSIMcard.........52

RemovingtheTabletDigitizerPen.....53

1010LCDassembly............53

1020Cameraassembly...........54

1030Tabletbuilt-inbattery..........54

1040Bluetoothcardandcable........55

1050Systemboardassembly,cameracable,tablet
I/Oboardpowercable,andSIMcardcable...56

1060TabletI/Oboard............58

1070Backupbattery............58

1080WirelessWANcard,wirelessLANcard,and

mSATAsolid-statedrive...........59

1090Tabletthermalfanassembly.......61

1100DC-incableassemblyandtabletbasecover

assembly.................63

2010Keyboarddockbasecover.......66

2020Keyboarddockbuilt-inbattery......67

2030KeyboarddockI/Oboard........68

2040Dockandhingeassembly,dockconnectors

andcables,andthermalfanassembly.....69

Chapter10.Notices..........75

Electronicemissionnotices..........76

Trademarks................76

Chapter6.Functionkeys.......39

©CopyrightLenovo2013

AppendixA.Abbreviationtable....77

i

iiHardwareMaintenanceManual

Aboutthismanual

ThismanualcontainsserviceandreferenceinformationforthefollowingThinkPad

Machine

ThinkPadHelixandEnhancedKeyboardDockfor
ThinkPadHelix

Machinetype(MT)

3697,3698,3700,3701,and3702

®

products.

Important:

•ThismanualisintendedonlyfortrainedservicetechnicianswhoarefamiliarwithThinkPadproducts.Use
thismanualalongwiththeadvanceddiagnosticteststotroubleshootproblemseffectively.

•BeforeservicingaThinkPadproduct,besuretoreadalltheinformationunderChapter1“Safety
information”onpage1

andChapter2“Importantserviceinformation”onpage19.

©CopyrightLenovo2013

iii

ivHardwareMaintenanceManual

Chapter1.Safetyinformation

Thischapterpresentsfollowingsafetyinformationthatyouneedtobefamiliarwithbeforeyouservicea
ThinkPadproduct.

•“Generalsafety”onpage1

•“Electricalsafety”onpage1

•“Safetyinspectionguide”onpage3

•“Handlingdevicesthataresensitivetoelectrostaticdischarge”onpage3

•“Groundingrequirements”onpage4

•“Safetynotices(multilingualtranslations)”onpage4

Generalsafety

Followtheserulestoensuregeneralsafety:

•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.

•Whenliftinganyheavyobject:

1.Makesurethatyoucanstandsafelywithoutslipping.

2.Distributetheweightoftheobjectequallybetweenyourfeet.

3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.

4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe
musclesinyourback.Donotattempttoliftanyobjectthatweighsmorethan16kg(35lb)orthat

youthinkistooheavyforyou.

•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.

•Beforeyoustartthemachine,makesurethatotherservicetechniciansandthecustomersarenotin
ahazardousposition.

•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing
themachine.

•Keepyourtoolcaseawayfromwalkareassothatotherpeopledonottripoverit.

•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Makesurethatyour
sleevesarefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.

•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,about8
centimeters(3inches)fromtheend.

•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.

Attention:Metalobjectsaregoodelectricalconductors.

•Wearsafetyglasseswhenyouarehammering,drilling,soldering,cuttingwire,attachingsprings,using
solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.

•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice
thatiswornordefective.

•Reinstallotherpartsthatyouhaveremoved.

Electricalsafety

Observethefollowingruleswhenworkingonelectricalequipment.

Important:

©CopyrightLenovo2013

1

•Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoftmaterial
thatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.

•Manycustomershave,neartheirequipment,rubberoormatsthatcontainsmallconductivebersto
decreaseelectrostaticdischarges.Donotusethistypeofmattoprotectyourselffromelectricalshock.

•Findtheroomemergencypower-offswitch,disconnectingswitch,orelectricaloutlet.Ifanelectrical
accidentoccurs,youcanthenoperatetheswitchordisconnectthepowercordquickly.

•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.

•Disconnectallpowerbefore:
–Performingamechanicalinspection
–Workingnearpowersupplies
–Removingorinstallingmainunits

•Beforeyoustarttoworkonthemachine,disconnectthepowercord.Ifyoucannotunplugit,poweroff
thewallboxthatsuppliespowertothemachine,andlockthewallboxintheoffposition.

•Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions:
–Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.

Attention:Anotherpersonmustbetheretoswitchoffthepower,ifnecessary.

–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour

pocketorbehindyourback.

Attention:Anelectricalshockcanoccuronlywhenthereisacompletecircuit.Byobservingtheabove
rule,youmaypreventacurrentfrompassingthroughyourbody.

–Whenusingtesters,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor

thattester.

–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas

metaloorstripsandmachineframes.
Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages;Instructionsforthese
precautionsareinthesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuring
highvoltages.

•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.

•Donotusewornorbrokentoolsandtesters.

•Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpoweredoff.

•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistoors,
nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.

•Donottouchliveelectricalcircuitswiththereectivesurfaceofaplasticdentalmirror.Thesurfaceis
conductive;suchtouchingcancausepersonalinjuryandmachinedamage.

•Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperating
placesinamachine:
–Powersupplyunits
–Pumps
–Motorgenerators
–Similarunitslistedabove
Thispracticeensurescorrectgroundingoftheunits.

•Ifanelectricalaccidentoccurs:
–Usecaution;donotbecomeavictimyourself.
–Switchoffpower.
–Sendanotherpersontogetmedicalaid.

2HardwareMaintenanceManual

Safetyinspectionguide

Thepurposeofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditions.Aseach
machinewasdesignedandbuilt,requiredsafetyitemswereinstalledtoprotectusersandservicetechnicians
frominjury.Thisguideaddressesonlythoseitems.Y oushouldusegoodjudgmenttoidentifypotential
safetyhazardsduetoattachmentofnon- ThinkPadfeaturesoroptionsnotcoveredbythisinspectionguide.

Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand
whetheryoucancontinuewithoutrstcorrectingtheproblem.

Considertheseconditionsandthesafetyhazardstheypresent:

•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal
electricalshock)

•Explosivehazards,suchasadamagedCathoderaytube(CRT)faceorabulgingcapacitor

•Mechanicalhazards,suchaslooseormissinghardware

Todeterminewhetherthereareanypotentiallyunsafeconditions,usethefollowingchecklistatthebeginning
ofeveryservicetask.Beginthecheckswiththepoweroffandthepowercorddisconnected.

Checklist:

1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).

2.Turnoffthetablet.

3.Disconnectthepowersupplyofthebuilt-inbatterybypressingtheemergencyresetbuttoninsidethe
emergencyresetholeusingastraightenedpaperclip.

4.Disconnectthepowercord.

5.Checkthepowercordforthefollowing:

a.Makesurethatathird-wiregroundconnectorisingoodcondition.Useametertomeasurethe

third-wiregroundcontinuity,andmakesurethatthecontinuitybetweentheexternalgroundpinand
theframegroundis0.1ohmorless.

b.UseLenovoauthorizedpowercordonly.

c.Insulationisnotfrayedorworn.

6.RemovetheLCDmoduleassembly.

7.Checkforcrackedorbulgingbuilt-inbatteries.

8.Checkforanyobviousnon- ThinkPadalterations.Usegoodjudgmentastothesafetyofany
non-ThinkPadalterations.

9.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetallings,contamination,wateror
otherliquids,orsignsofreorsmokedamage.

10.Checkforworn,frayed,orpinchedcables.

11.Checkthatthebuilt-inbatteryfasteners(screwsorrivets)havenotbeenremovedortamperedwith.

Handlingdevicesthataresensitivetoelectrostaticdischarge

Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto
electrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.
ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthe
personhandlingthepartareallatthesamecharge.

Notes:

Chapter1.Safetyinformation3

1.Useproduct-specicESDprocedureswhentheyexceedtherequirementsnotedhere.

2.MakesurethattheESDprotectivedevicesyouusehavebeencertied(ISO9000)asfullyeffective.

WhenhandlingESD-sensitiveparts:

•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.

•Avoidcontactwithotherpeople.

•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.

•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeevenwhen
youarewearingawriststrap.

•Useagroundedworkmattoprovideastatic-freeworksurface.Thematisespeciallyusefulwhen
handlingESD-sensitivedevices.

•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecic
servicerequirement.

Note:TheuseofagroundingsystemtoguardagainstESDdamageisdesirablebutnotnecessary.

–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.

–Whenworkingonadouble-insulatedorbattery-operatedsystem,useanESDcommongroundor

referencepoint.Youcanusecoaxorconnector-outsideshellsonthesesystems.

–Usetheroundgroundprongoftheacplug.

Groundingrequirements

ElectricalgroundingofThinkPadproductisrequiredforoperatorsafetyandcorrectsystemfunction.Proper
groundingoftheelectricaloutletcanbeveriedbyacertiedelectrician.

Safetynotices(multilingualtranslations)

Thesafetynoticesinthissectionareprovidedinthefollowinglanguages:

•English

•Arabic

•BrazilianPortuguese

•French

•German

•Hebrew

•Japanese

•Korean

•Spanish

•T raditionalChinese

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Chapter2.Importantserviceinformation

Thischapterpresentsthefollowingimportantserviceinformationthatappliestoallmachinetypessupported
bythismanual:

•“StrategyforreplacingFRUs”onpage19
–“Importantnoticeforreplacingasystemboard”onpage19

•“StrategyforreplacingFRUsforCTO,CMV ,andGAV”onpage20
–“Productdenition”onpage20
–“FRUidenticationforCTO,CMV ,andGAVproducts”onpage20

Important:

•Advisecustomerstoaccesshttp://www.lenovo.com/supporttoviewthesoftwarexesanddriver
downloadsforthetablet.Toinstallthem,advisecustomerstocalltheLenovo
TelephonenumbersforLenovoSupportCenterareavailableat:
http://www.lenovo.com/support/phone

•SystemdisassemblyandreassemblyvideosthatshowtheFRUremovalandreplacementproceduresfor
theLenovoauthorizedservicetechniciansareavailableat:
http://www.lenovoservicetraining.com/ion/

®

CustomerSupportCenter.

StrategyforreplacingFRUs

Beforereplacingparts:

UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:

•IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstall
theoriginalFRUbeforeyoucontinue.

•IfanadapteroradeviceconsistsofmorethanoneFRU,anyoftheFRUsmaybethecauseoftheerror.
Beforereplacingtheadapterordevice,removetheFRUsonebyonetoseeifthesymptomschange.
ReplaceonlytheFRUthatchangedthesymptoms.

Attention:Thesetupcongurationonthetabletyouareservicingmayhavebeencustomized.Running
AutomaticCongurationmayalterthesettings.Notethecurrentcongurationsettings(usingtheView
Congurationoption);then,whenservicehasbeencompleted,verifythatthosesettingsremainineffect.

Importantnoticeforreplacingasystemboard

Attention:Whenhandlingasystemboard:

•Donotdropasystemboardorapplyanyexcessiveforcetoit.

•Avoidroughhandlingofanykind.

•AvoidbendingasystemboardandhardpushingtopreventcrackingateachBallGridArray(BGA)chipset.

©CopyrightLenovo2013

19

StrategyforreplacingFRUsforCTO,CMV ,andGAV

Productdenition

DynamicCongureT oOrder(CTO)

ThisprovidestheabilityforacustomertocongureaLenovosolutionfromaneSite,andhavethis
congurationsenttofulllment,whereitisbuiltandshippeddirectlytothecustomer.Themachinelabeland
eSupportwillloadtheseproductsasthe4-digitMTand3-digitmodel,wheremodel=“CTO”(Example:
1829-CTO).

CustomModelVariant(CMV)

ThisisauniquecongurationthathasbeennegotiatedbetweenLenovoandthecustomer.Aunique4-digit
MTand3-digitmodelisprovidedtothecustomertoplaceorders(Example:1829-W15).ACMVisaspecial
bidoffering.Therefore,itisNOTgenerallyannounced.

•TheMTMportionofthemachinelabelisthe4-digitMTand3-digitmodel,wheremodel=“CTO”
(Example:1829-CTO).ThePRODUCTIDportionofthemachinelabelisthe4-digitMTand3-digitCMV
model(Example:1829-W15).

•eSupportwillshowboththeCTOandCMVmachinetypemodels(Example:1829-CTOand1829-W15
willbefoundontheeSupportsite.)

GeneralAnnounceVariant(GAV)

Thisisastandardmodel(xedconguration).GAVsareannouncedandofferedtoallcustomers.TheMTM
portionofthemachinelabelisa4-digitMTand3-digitmodel,wheremodel=a“xedpartnumber”,not
“CTO”(Example:1829-F1U).Also,eSupportwilllisttheseproductsunderthesamexedmodelnumber.

FRUidenticationforCTO,CMV,andGAVproducts

UseLenovoeSupporttoidentifymajorFRUs,FRUpartnumbers,andFRUdescriptionsforCTO,CMV ,and
GAVproductsatanMT-serialnumberlevel.ExamplesofmajorFRUsareharddiskdrive,systemboard,
liquidcrystaldisplay(LCD),andmemorymodule.AllCTOandCMVproductsareloadedunderthe4-digit
MTand3-digitmodel,wheremodel=“CTO”(example:1829-CTO).GAVsareloadedunderthe4-digitMT
and3-digitmodel,wheremodel=a“xedpartnumber”,not“CTO”(example:1829-F1U).

ToidentifythemajorFRUsforaproduct,dothefollowing:

1.Goto:
http://www.lenovo.com/support

2.ClickWarranty&Services.

3.ClickCheckWarrantyStatus.

4.OntheWarrantyStatusLookuppage,clickPartsLookup.

5.Typeyourmachinetypeandserialnumber,andthenclickSubmit.

eSupportalsocanbeusedtoviewthegeneralFRUlistforaproduct.

TogetthegeneralFRUlistforaproduct,dothefollowing:

1.Goto:
http://www.lenovo.com/support

2.ClickParts&Accessories.

3.Followtheinstructionsonthescreentoselectproduct.

20HardwareMaintenanceManual