Lenovo ThinkPad E560p, ThinkPad S5 Hardware Maintenance Manual [en, ar, bg, cs, da, de, el, es, fi, fr, he, hr, hu, id, it, ko, nb, nl, pl, pt, ro, ru, sk, sl, sr, sv, th, tr, uk, zc, zh]

HardwareMaintenanceManual

ThinkPadE560pandS5

Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadthegeneralinformation

underAppendixA“Notices”onpage119.

FirstEdition(May2016)

©CopyrightLenovo2016.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration “GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents

Aboutthismanual...........iii

Chapter1.Safetyinformation......1

Generalsafety................1

Electricalsafety...............2

Safetyinspectionguide............3

Handlingdevicesthataresensitivetoelectrostatic

discharge..................3

Groundingrequirements............4

Safetynotices(multilingualtranslations)......4

Lasercompliancestatement(multilingual

translations)................18

Chapter2.Importantservice

information..............25

StrategyforreplacingFRUs.........25

Strategyforreplacingaharddiskdriveora

solid-statedrive............25

Importantnoticeforreplacingasystem

board................26

Howtouseerrorcodes.........26

StrategyforreplacingFRUsforCTO,special-bid,

andstandardmodels............26

Productdeﬁnition............26

FRUidentiﬁcation...........26

Chapter3.Generalcheckout.....29

Whattodoﬁrst..............29

Checkoutguide..............30

LenovoSolutionCenter.........30

Quicktestprograms...........30

UEFIdiagnosticprogram.........31

Bootablediagnosticprograms.......32

Powersystemcheckout...........33

Checkingtheacpoweradapter......33

Checkingoperationalcharging......33

Checkingthebatterypack........34

Checkingthecoin-cellbattery.......34

Chapter4.Relatedservice

information..............37

RecoveryoverviewfortheWindows7operating

system..................37

Creatingandusingarecoverymedia....37

Performingbackupandrecoveryoperations.38 UsingtheRescueandRecoveryworkspace.39

Creatingandusingarescuemedium....40

Reinstallingpreinstalledapplicationsand

devicedrivers.............41

Solvingrecoveryproblems........42

RecoveryoverviewfortheWindows10operating

system..................42

Resettingyourcomputer.........42

Usingadvancedstartupoptions......43

RecoveringyouroperatingsystemifWindows

10failstostart.............43

CreatingandusingarecoveryUSBdrive..43

Passwords................44

Power-onpassword...........44

Harddiskpassword...........44

Supervisorpassword..........44

Howtoremovethepower-onpassword...45 Howtoremovetheharddiskpassword...45

Powermanagement............46

Screenblankmode(fortheWindows7

operatingsystemonly)..........46

Sleepmode..............46

Hibernationmode...........46

Symptom-to-FRUindex...........47

Numericerrorcodes..........48

Errormessages............49

Beepsymptoms............50

No-beepsymptoms...........50

LCD-relatedsymptoms.........50

Intermittentproblems..........51

Undeterminedproblems.........51

Chapter5.Statusindicators.....53

Chapter6.Specialkeys........55

Chapter7.Locations.........57

Locatingcomputercontrols,connectors,and

indicators.................57

Frontviewformodelswitha2-Dcamera..57 Frontviewformodelswitha3-Dcamera..58

Rearview...............59

Bottomview..............59

LocatingFRUsandCRUs..........59

MajorFRUsandCRUs..........61

LCDFRUs..............63

Connectorandcableguide........65

LookingupFRUinformation.........71

Chapter8.FRUreplacement

notices................73

Screwnotices...............73

©CopyrightLenovo2016

Retainingserialnumbers...........74

Restoringtheserialnumberofthesystem

unit.................74

RetainingtheUUID...........75

Chapter9.Removingorreplacinga

FRU..................77

Generalguidelines.............77

Beforeservicingthecomputer........78

Disablingthebuilt-inbattery.......78

1010Bottomcover.............78

1020Battery...............79

1030Memorymodule............79

1040Harddiskdriveassembly,solid-statedrive assembly,harddiskdrivecable,orsolid-state

drivecable................81

1050M.2solid-statedriveandM.2solid-state

drivebracket...............83

1060Keyboard..............84

1070Basecoverassembly..........86

1080WirelessLANcard...........89

1090Coin-cellbattery,PCHbracket,andEthernet

bracket.................89

1100Media-card-readercard,the media-card-readercardbracket,andthe

media-card-readercardcable.........91

1110ThinkPadLEDcard...........93

1120Thermalfan.............95

1130dc-inconnectorwithcable........98

1140Powerbuttoncardanddc-inLEDcard...99

1150Systemboard.............101

1160Speakerassembly...........104

1170Keyboardbezelassembly........105

2010LCDunit...............107

2020LCDbezel..............109

2030LCDpanel..............110

2040LCDhinges..............111

2050LCDcable..............112

2060WirelessLANantennaassembly.....112

20702-Dcamera/microphonemodule,the2-D camera/microphonecable,andtheLCDrear

cover..................114

20803-Dcameracard,microphonecard,3-D camera/microphonecable,andtheLCDrear

cover..................116

AppendixA.Notices.........119

Electronicemissionnotices..........120

Trademarks................120

AppendixB.Abbreviationand

acronymtable............121

iiHardwareMaintenanceManual

Aboutthismanual

ThismanualcontainsserviceandreferenceinformationforthefollowingThinkPad

ThinkPadE560p

ThinkPadS5Machinetype(MT)20G4

Machinetype(MT)20G5

product:

Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblems.

Important:

ThismanualisintendedonlyfortrainedservicetechnicianswhoarefamiliarwithThinkPadproducts.Use thismanualalongwiththeadvanceddiagnosticteststotroubleshootproblemseffectively. BeforeservicingaThinkPadproduct,besuretoreadalltheinformationunderChapter1“Safety information”onpage1

andChapter2“Importantserviceinformation”onpage25.

©CopyrightLenovo2016

iii

ivHardwareMaintenanceManual

Chapter1.Safetyinformation

Thischapterpresentsthefollowingsafetyinformationthatyouneedtobefamiliarwithbeforeyouservicea ThinkPadnotebookcomputer.

•“Generalsafety”onpage1

•“Electricalsafety”onpage2

•“Safetyinspectionguide”onpage3

•“Handlingdevicesthataresensitivetoelectrostaticdischarge”onpage3

•“Groundingrequirements”onpage4

•“Safetynotices(multilingualtranslations)”onpage4

•“Lasercompliancestatement(multilingualtranslations)”onpage18

Generalsafety

Followtheserulestoensuregeneralsafety:

•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.

•Whenliftinganyheavyobject:

1.Ensurethatyoucanstandsafelywithoutslipping.

2.Distributetheweightoftheobjectequallybetweenyourfeet.

3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.

4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe musclesinyourback.Donotattempttoliftanyobjectthatweighsmorethan16kg(35lb)orthatyou thinkistooheavyforyou.

•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.

•Beforeyoustartthemachine,ensurethatotherservicetechniciansandthecustomer'spersonnelare notinahazardousposition.

•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing themachine.

•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.

•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Ensurethatyoursleeves arefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.

•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,about8 centimeters(3inches)fromtheend.

•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing,becausemetal objectsaregoodelectricalconductors.

•Wearsafetyglasseswhenyouarehammering,drilling,soldering,cuttingwire,attachingsprings,using solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.

•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice thatiswornordefective.

•Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.

•Fanlouversonthemachinehelptopreventoverheatingofinternalcomponents.Donotobstructfan louversorcoverthemwithlabelsorstickers.

©CopyrightLenovo2016

Electricalsafety

Observethefollowingruleswhenworkingonelectricalequipment.

Important:

•Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoftmaterial thatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.

•Manycustomershave,neartheirequipment,rubberﬂoormatsthatcontainsmallconductiveﬁbersto decreaseelectrostaticdischarges(ESD).Donotusethistypeofmattoprotectyourselffromelectrical shock.

•Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical accidentoccurs,youcanthenoperatetheswitchorunplugthepowercordquickly.

•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.

•Disconnectallpowerbefore: –Performingamechanicalinspection –Workingnearpowersupplies –Removingorinstallingmainunits

•Beforeyoustarttoworkonthemachine,unplugthepowercord.Ifyoucannotunplugit,askthecustomer topoweroffthewallboxthatsuppliespowertothemachine,andtolockthewallboxintheoffposition.

•Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions: –Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.Thatpersonmustbe

theretoswitchoffthepower,ifnecessary.

–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour

pocketorbehindyourback.

CAUTION: Anelectricalshockcanoccuronlywhenthereisacompletecircuit.Byobservingtheabove rule,youmaypreventacurrentfrompassingthroughyourbody.

–Whenusingtesters,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor

thattester.

–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas

metalﬂoorstripsandmachineframes.

Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages.Instructionsforthese precautionsareinthesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuring highvoltages.

•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.

•Donotusewornorbrokentoolsandtesters.

•Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpoweredoff.

•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistﬂoors, nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.

•Donottouchliveelectricalcircuitswiththereﬂectivesurfaceofaplasticdentalmirror.Thesurfaceis conductive;suchtouchingcancausepersonalinjuryandmachinedamage.

•Donotservicethefollowingpartswiththepoweron: –Powersupplyunits –Pumps –Blowersandfans –Motorgenerators –Unitssimilartothoselistedabove

Thispracticeensurescorrectgroundingoftheunits.

2HardwareMaintenanceManual

•Ifanelectricalaccidentoccurs: –Usecaution;donotbecomeavictimyourself. –Switchoffpower. –Sendanotherpersontogetmedicalaid.

Safetyinspectionguide

Thepurposeofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditions.Aseach machinewasdesignedandbuilt,requiredsafetyitemswereinstalledtoprotectusersandservicetechnicians frominjury.Thisguideaddressesonlythoseitems.Y oushouldusegoodjudgmenttoidentifypotential safetyhazardsduetoattachmentofnon- ThinkPadfeaturesoroptionsnotcoveredbythisinspectionguide.

Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand whetheryoucancontinuewithoutﬁrstcorrectingtheproblem.

Considertheseconditionsandthesafetyhazardstheypresent:

•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal electricalshock)

•Explosivehazards,suchasadamagedCRTfaceorabulgingcapacitor

•Mechanicalhazards,suchaslooseormissinghardware

Todeterminewhetherthereareanypotentiallyunsafeconditions,usethefollowingchecklistatthebeginning ofeveryservicetask.Beginthecheckswiththepoweroff,andthepowercorddisconnected.

Checklist:

1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).

2.T urnoffthecomputer.Disconnectthepowercord.

3.Checkthepowercordfor:

a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground

continuityfor0.1ohmorlessbetweentheexternalgroundpinandtheframeground.

b.Thepowercordshouldbetheauthorizedtypespeciﬁedforyourcomputer.Goto:

http://www.lenovo.com/serviceparts-lookup.

c.Insulationmustnotbefrayedorworn.

4.Checkforcrackedorbulgingbatteries.

5.Removethecover.

6.Checkforanyobviousnon-ThinkPadalterations.Usegoodjudgmentastothesafetyofany non-ThinkPadalterations.

7.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetalﬁlings,contamination,wateror otherliquids,orsignsofﬁreorsmokedamage.

8.Checkforworn,frayed,orpinchedcables.

9.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.

Handlingdevicesthataresensitivetoelectrostaticdischarge

Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto electrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects. ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthe personhandlingthepartareallatthesamecharge.

Chapter1.Safetyinformation3

Notes:

1.Useproduct-speciﬁcESDprocedureswhentheyexceedtherequirementsnotedhere.

2.EnsurethattheESDprotectivedevicesyouusehavebeencertiﬁed(ISO9000)asfullyeffective.

WhenhandlingESD-sensitiveparts:

•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.

•Avoidcontactwithotherpeople.

•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.

•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeeven whenyouarewearingawriststrap.

•Useagroundedworkmattoprovideastatic-freeworksurface.Thematisespeciallyusefulwhen handlingESD-sensitivedevices.

•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespeciﬁc servicerequirement.

Note:TheuseofagroundingsystemtoguardagainstESDdamageisdesirablebutnotnecessary.

–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.

–Whenworkingonadouble-insulatedorbattery-operatedsystem,useanESDcommongroundor

referencepoint.Youcanusecoaxorconnector-outsideshellsonthesesystems.

–Usetheroundgroundprongoftheacplugonac-operatedcomputers.

Groundingrequirements

Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper groundingoftheelectricaloutletcanbeveriﬁedbyacertiﬁedelectrician.