Lenovo TD230 User Manual

ThinkServerTD230
HardwareMaintenanceManual

MachineTypes:1027,1029,1039,and1040

ThinkServerTD230
HardwareMaintenanceManual

MachineTypes:1027,1029,1039,and1040

Note:Beforeusingthisinformationandtheproductitsupports,readthegeneralinformationinAppendixC“Notices”
onpage167

andtheWarrantyandSupportInformationdocumentontheThinkServerDocumentationDVD.

EighthEdition(October2011)

©CopyrightLenovo2010,2011.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration
“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents

Chapter1.Aboutthismanual......1

Safetyinformation..............1

ImportantinformationaboutreplacingRoHS

compliantFRUs...............8

Chapter2.Generalinformation....11

Featuresandspecications..........11

Softwareprograms.............12

EasyStartup..............12

EasyManage..............12

Reliability,availability,andserviceability.....12

Chapter3.Diagnostics........15

Troubleshootingtables...........15

DVDdriveproblems...........15

Generalproblems............16

Harddiskdriveproblems.........16

Intermittentproblems..........16

Keyboard,mouse,orpointing-device

problems...............17

Memoryproblems...........17

Microprocessorproblems........18

Monitorproblems............19

Optional-deviceproblems........20

Powerproblems............21

Serialportproblems...........22

Softwareproblems...........23

UniversalSerialBus(USB)portproblems..23

Solvingpowerproblems...........23

SolvingEthernetcontrollerproblems......24

Solvingundeterminedproblems........24

Eventlogs................25

Systemeventlog..............25

Diagnosticprogramsandmessages......25

DiagnosticLEDsonthefrontpanelandthesystem

board..................26

Chapter4.Locatingparts,controls,

LEDs,andconnectors........27

Frontview................27

Rearview.................30

Hot-swapharddiskdrivestatusLEDs.....31

LEDsfortheEthernetconnectors.......32

Locatingservercomponents.........32

Locatingpartsonthesystemboard......33

LocatingdiagnosticLEDsonthesystemboard..35

Jumperblocksettings............35

Locatingconnectorsonthehot-swapharddisk

drivebackplanes..............37

Chapter5.ReplacingFRUs......39

Guidelines................39

Basicguidelines............39

Systemreliabilityguidelines........40

Handlingstatic-sensitivedevices.....40

Workinginsidetheserverwiththepoweron.41

Guidelinesfortrainedservicetechnicians....41

Inspectingforunsafeconditions......41

Guidelinesforservicingelectricalequipment.42

Removingtheservercover..........43

Removingandreinstallingthefrontbezel....45

Lockingorunlockingtheharddiskdriveside

door...................46

Installing,removing,orreplacingoptionalhardware

devices.................49

Installingorremovingamemorymodule...49

Removingorinstallinginternaldrives....52

InstallingorremovingaPCIcard......72

InstallingorremovingtheEthernetcard...75

InstallingorremovingtheThinkServerRAID

100UpgradeKeyforAdvancedRAID....77

InstallingorremovingtheThinkServerRAID

500UpgradeKeyforAdvancedRAID....79

InstallingorremovingtheThinkServerRemote

ManagementModule3.........81

Installing,removing,orreplacinghardware

devices.................88

RemovingorinstallingtheRAIDcard....88

Removingorinstallingtheheatsinkandfan

assembly...............96

Removingorinstallingafrontfan.....101

Removingorinstallingtherearfan.....105

Removingorinstallingthemicroprocessor..109

Replacingthesystemboardbattery....113

Removingorinstallingthesystemboard...114

Replacingthepowersupplyassembly...118

Completingthepartsreplacement.......122

Installingtheservercover........122

Connectingthecables..........123

Turningontheserver..........123

Updatingtheserverconguration.....123

Turningofftheserver..........124

Connectingexternaldevices.......124

©CopyrightLenovo2010,2011

iii

Chapter6.Partslisting,TD230Types

1027,1029,1039,and1040.....125

Replaceableservercomponents........125

Powercords...............138

AppendixA.RAIDbatterycard

assembly..............161

Specications...............161

Batterylifeanddataretentiontime.....161

Chapter7.Conguringtheserver.143

UsingtheSetupUtilityprogram........143

StartingtheSetupUtilityprogram.....144

IntroductionoftheBIOSitems.......144

Usingpasswords............149

RAIDcontrollers..............150

UsingtheThinkServerEasyStartupprogram...151

BeforeyouusetheEasyStartupDVD....152

Setupandconguration.........152

ConguringRAID............153

Typicaloperatingsysteminstallation....153

ConguringtheonboardSATAsoftwareRAID..153

RAIDinformation............153

StartingtheIntelEmbeddedServerRAID

TechnologyIIprogram..........154

CreatingaRAIDvolume.........154

InitializingtheRAIDvolume........155

DeletingtheRAIDvolume........155

RebuildingtheRAIDvolume.......156

CheckingtheRAID1volumeconsistency..156

ConnectingtheSATAcables.......156

ConguringtheGigabitEthernetcontroller....157

Updatingthermware............158

UsingtheEasyUpdateFirmwareUpdater

program...............158

InstallingtheThinkServerEasyManage

program.................158

AppendixB.Gettinghelpand

technicalassistance........163

Beforeyoucall...............163

Usingthedocumentation..........163

GettinghelpandinformationfromtheWorldWide

Web...................163

Callingforservice.............163

Usingotherservices............164

Purchasingadditionalservices........165

AppendixC.Notices.........167

Trademarks................168

Importantnotes..............168

Productrecyclinganddisposal........168

Particulatecontamination..........169

CompliancewithRepublicofT urkeyDirectiveon

theRestrictionofHazardousSubstances....170

Batteryreturnprogram...........170

GermanOrdinanceforWorkglossstatement...172

Electronicemissionnotices..........172

FederalCommunicationsCommission(FCC)

statement...............172

IndustryCanadaClassAemissioncompliance

statement...............172

EuropeanUnion-Compliancetothe
ElectromagneticCompatibilityDirective...172

Index.................175

ivThinkServerTD230HardwareMaintenanceManual

Chapter1.Aboutthismanual

ThisHardwareMaintenanceManualcontainsinformationtohelpyousolveproblemsthatmightoccurin
yourserver.Itdescribesthediagnostictoolsthatcomewiththeserver,errorcodesandsuggestedactions,
andinstructionsforreplacingfailingcomponents.

Replaceablecomponentsareofthreetypes:

•Self-servicecustomerreplaceableunit(CRU):Replacementofself-serviceCRUsisyourresponsibility.
IfLenovo®installsaself-serviceCRUatyourrequest,youwillbechargedfortheinstallation.

•Optional-servicecustomerreplaceableunit:Youmayinstallanoptional-serviceCRUyourselfor
requestLenovotoinstallit,atnoadditionalcharge,underthetypeofwarrantyservicethatisdesignated
fortheserver.

•Fieldreplaceableunit(FRU):FRUsmustbeinstalledonlybytrainedservicetechnicians.

Themostrecentversionofthisdocumentisavailableathttp://www.lenovo.com/support.

BeforeservicingaLenovoproduct,besuretoreadtheSafetyInformation.See“Safetyinformation”
onpage1.

Forinformationaboutthetermsofthewarrantyandgettingserviceandassistance,seetheWarrantyand
SupportInformationdocument.

Safetyinformation

Note:Beforeusingtheproduct,besuretoreadandunderstandthemultilingualsafetyinstructionsonthe

documentationDVDthatcomeswiththeproduct.

Antesdeusaroproduto,leiaeentendaasinstruçõesdesegurançamultilínguesnoDVDdedocumentação
queoacompanha.

Предидаизползватетозипродукт,задължителнопрочететеивникнетевмногоезичнитеинструкции
забезопасноствDVDдискасдокументация,койтосепредоставяспродукта.

PrijeupotrebeovogproizvodaobaveznopročitajtevišejezičnesigurnosneuputekojesenalazenaDVD-us
dokumentacijomkojidobivateuzproizvod.

PředpoužitímproduktujetřebasipřečístaporozumětbezpečnostnímpokynůmuvedenýmnadiskuDVDs
dokumentací,kterýjedodávánsproduktem.

Førdubrugerproduktet,skaldusørgeforatlæseogforstådesikkerhedsforskrifter,derndespåere
sprog,pådendokumentations-dvd,derfølgermedproduktet.

LuetuotteenmukanatoimitetullaDVD-tietolevylläolevatmonikielisetturvaohjeetennentämäntuotteen
käyttöä.

Avantd'utiliserleproduit,veillezàbienlireetcomprendrelesinstructionsdesécuritémultilinguesgurant
surleDVDdedocumentationfourniavecleproduit.

©CopyrightLenovo2010,2011

1

Πρινχρησιμοποιήσετετοπροϊόν,βεβαιωθείτεότιέχετεδιαβάσεικαικατανοήσειτιςοδηγίεςασφάλειας,οι
οποίεςείναιδιαθέσιμεςσεδιάφορεςγλώσσεςστοDVDτεκμηρίωσηςπουσυνοδεύειτοπροϊόν.

VorVerwendungdesProduktssolltenSieunbedingtdiemehrsprachigenSicherheitsanweisungenaufder
Dokumentations-DVDlesen,dieimLieferumfangdesProduktsenthaltenist.

AtermékhasználataelőttmindenképpenolvassaelésértelmezzeatermékhezkapottdokumentációsDVD
lemezentalálható,többnyelvenelolvashatóbiztonságielőírásokat.

Primadiutilizzareilprodotto,accertarsidileggereecomprendereleinformazionisullasicurezzamultilingue
disponibilisulDVDdidocumentazionefornitoconilprodotto.

製品をご使用になる前に、製品に付属のDocumentationDVDに収録されているマルチリンガルの「安
全に正しくご使用いただくために」を読んで理解してください。

제품을사용하기전에제품과함께제공되는문서DVD의다국어안전지침을주의깊게읽어보십시오.

Voordatuhetproductgebruikt,moetuervoorzorgendatudemeertaligeveiligheidsinstructiesopde
documentatie-dvdvanhetproducthebtgelezenenbegrijpt.

Przedskorzystaniemzproduktunależyzapoznaćsięzwielojęzycznymiinstrukcjamibezpieczeństwa
znajdującymisięnapłycieDVDzdokumentacjądostarczonąwrazzproduktem.

Antesdeutilizaroproduto,leiaatentamenteasinstruçõesdesegurançamultilinguesqueconstamno
DVDdedocumentaçãofornecidocomoproduto.

Înaintedeautilizaprodusul,asiguraţi-văcăaţicititşiînţelesinstrucţiuniledesiguranţăînmaimultelimbide
peDVD-ulcudocumentaţiecareînsoţeşteprodusul.

Førdubrukerproduktet,måduleseogforstådenerspråkligesikkerhetsinformasjonenpåDVDenmed
dokumentasjonsomfølgermedproduktet.

Преждечемиспользоватьэтотпродукт,внимательноознакомьтесьсинструкциямипотехнике
безопасностинаразныхязыках,которыеможнонайтинаDVD-дискесдокументациейвкомплектес
продуктом.

在使用本产品之前，请务必先阅读和了解产品附带的文档DVD中的多语言安全说明。

Prenegotoupotrebiteproizvodobaveznopaljivoproitajteiprouiteviejezikouputstvozabezbednostna
dokumentacionomDVD-ukojistedobiliuzproizvod.

PredpouvanmproduktusipretajteviacjazynbezpenostnpokynynadiskuDVDsdokumentcioudodanoms
produktom.

Predenzačneteuporabljatiizdelek,jepomembno,daprebereteinrazumetevečjezičnavarnostnanavodila
naDVD-juzdokumentacijo,kistegaprejeliskupajzizdelkom.

Antesdeutilizarelproducto,asegúresedeleerycomprenderlasinstruccionesdeseguridadmultilingüesdel
DVDdedocumentaciónqueseproporcionaconelproducto.

Varnogamedattläsasäkerhetsinstruktionernapådokumentations-DVD-skivansomföljermedprodukten
innandubörjaranvändaprodukten.

2ThinkServerTD230HardwareMaintenanceManual

使用本產品之前，請務必閱讀並瞭解產品隨附的文件DVD上的多國語言版本安全資訊。

Buürünükullanmadanönce,ürünlebirliktegönderilenbelgeDVD'siüzerindekiçokdiliçerengüvenlik
yönergeleriniokuyupanladýðýnýzdaneminolun.

Передвикористаннямцьогопродуктууважноознайомтесязінструкціямизтехнікибезпекинарізних
мовах,щоможназнайтинаDVD-дискуздокументацієювкомплектізпродуктом.

Important:Eachcautionanddangerstatementinthistopicislabeledwithanumber.Thisnumberis
usedtocrossreferenceanEnglish-languagecautionordangerstatementwithtranslatedversionsofthe
cautionordangerstatementintheSafetyInformationdocument.Forexample,ifadangerstatementis
labeled“Statement1,”translationsforthisdangerstatementareintheSafetyInformationdocumentunder
“Statement1.”

Besuretoreadandunderstandallcautionanddangerstatementsinthisdocumentbeforeyouperformthe
procedures.Readandunderstandanyadditionalsafetyinformationthatcomeswiththeserveroroptional
devicebeforeyouinstall,remove,orreplacethedevice.

Statement1

DANGER

Electricalcurrentfrompower,telephone,andcommunicationcablesishazardous.

Toavoidashockhazard:

•Donotconnectordisconnectanycablesorperforminstallation,maintenance,orrecongurationofthis

productduringanelectricalstorm.

•Connectallpowercordstoaproperlywiredandgroundedelectricaloutlet.

•Connecttoproperlywiredoutletsanyequipmentthatwillbeattachedtothisproduct.

•Whenpossible,useonehandonlytoconnectordisconnectsignalcables.

•Neverturnonanyequipmentwhenthereisevidenceofre,water ,orstructuraldamage.

•Disconnecttheattachedpowercords,telecommunicationssystems,networks,andmodemsbeforeyou

openthedevicecovers,unlessinstructedotherwiseintheinstallationandcongurationprocedures.

•Connectanddisconnectcablesasdescribedinthefollowingtablewheninstalling,moving,oropening

coversonthisproductorattacheddevices.

Toconnect:Todisconnect:

1.TurneverythingOFF.

2.First,attachallcablestodevices.

3.Attachsignalcablestoconnectors.

4.Attachpowercordstooutlet.

5.TurndevicesON.

1.TurneverythingOFF.

2.First,removepowercordsfromoutlet.

3.Removesignalcablesfromconnectors.

4.Removeallcablesfromdevices.

Chapter1.Aboutthismanual3

Statement2

DANGER

Dangerofexplosionifbatteryisincorrectlyreplaced.

Whenreplacingthelithiumcoincellbattery,useonlythesameoranequivalenttypethatis
recommendedbythemanufacturer.Thebatterycontainslithiumandcanexplodeifnotproperly
used,handled,ordisposedof.

Donot:

•Throworimmerseintowater

•Heattomorethan100°C(212°F)

•Repairordisassemble

Disposeofthebatteryasrequiredbylocalordinancesorregulations.

Statement3

CAUTION:
Whenlaserproducts(suchasCD-ROMs,DVDdrives,beropticdevices,ortransmitters)are
installed,notethefollowing:

•Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto
hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.

•Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespeciedherein
mightresultinhazardousradiationexposure.

DANGER

SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing.

Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithoptical
instruments,andavoiddirectexposuretothebeam.

4ThinkServerTD230HardwareMaintenanceManual

Statement4

≥18kg(39.7lb)≥32kg(70.5lb)≥55kg(121.2lb)
<32kg(70.5lb)<55kg(121.2lb)<100kg(220.5lb)

CAUTION:
Usesafepracticeswhenlifting.

Statement5

CAUTION:
Thepowercontrolbuttononthedeviceandthepowerswitchonthepowersupplydonotturnoff
theelectricalcurrentsuppliedtothedevice.Thedevicealsomighthavemorethanonepower
cord.T oremoveallelectricalcurrentfromthedevice,ensurethatallpowercordsaredisconnected
fromthepowersource.

Statement6

CAUTION:
Ifyouinstallastrain-reliefbracketoptionovertheendofthepowercordthatisconnectedtothe
device,youmustconnecttheotherendofthepowercordtoaneasilyaccessiblepowersource.

Statement7

CAUTION:
Ifthedevicehasdoors,besuretoremoveorsecurethedoorsbeforemovingorliftingthedeviceto
avoidpersonalinjury.Thedoorswillnotsupporttheweightofthedevice.

Chapter1.Aboutthismanual5

Statement8

CAUTION:
Neverremovethecoveronapowersupplyoranypartthathasthefollowinglabelattached.

Hazardousvoltage,current,andenergylevelsarepresentinsideanycomponentthathasthislabel
attached.Therearenoserviceablepartsinsidethesecomponents.Ifyoususpectaproblemwith
oneoftheseparts,contactaservicetechnician.

Statement9

CAUTION:
Toavoidpersonalinjury,disconnectthehot-swapfancablesbeforeremovingthefanfromthedevice.

Statement10

CAUTION:
Thefollowinglabelindicatessharpedges,corners,orjointsnearby.

Statement11

CAUTION:
Thefollowinglabelindicatesahotsurfacenearby.

Statement12

DANGER

Overloadingabranchcircuitispotentiallyarehazardandashockhazardundercertainconditions.T oavoid
thesehazards,ensurethatyoursystemelectricalrequirementsdonotexceedbranchcircuitprotection
requirements.Refertotheinformationthatisprovidedwithyourdeviceforelectricalspecications.

6ThinkServerTD230HardwareMaintenanceManual

Statement13

CAUTION:
Makesurethattherackissecuredproperlytoavoidtippingwhentheserverunitisextended.

Statement14

CAUTION:
SomeaccessoryoroptionboardoutputsexceedClass2orlimitedpowersourcelimitsandmustbe
installedwithappropriateinterconnectingcablinginaccordancewiththenationalelectriccode.

Statement15

CAUTION:
Thepower-controlbuttononthedevicedoesnotturnofftheelectricalcurrentsuppliedtothe
device.Thedevicealsomighthavemorethanoneconnectiontodcpower.Toremoveallelectrical
currentfromthedevice,ensurethatallconnectionstodcpoweraredisconnectedatthedcpower
inputterminals.

Statement16

CAUTION:
Toreducetheriskofelectricshockorenergyhazards:

•Thisequipmentmustbeinstalledbytrainedservicepersonnelinarestricted-accesslocation,as
denedbytheNECandthelatesteditionofIEC60950,TheStandardforSafetyofInformation
TechnologyEquipment.

•Connecttheequipmenttoareliablygroundedsafetyextralowvoltage(SEL V)source.AnSEL V
sourceisasecondarycircuitthatisdesignedsothatnormalandsinglefaultconditionsdonot
causethevoltagestoexceedasafelevel(60Vdirectcurrent).

•Thebranchcircuitovercurrentprotectionmustberatedinaccordancewithlocalbuildingcodes.

•Use16AmericanWireGauge(AWG)or1.3mm

2

copperconductoronly,notexceeding3meters

inlength.

•Torquethewiring-terminalscrewsto12inch-pounds(1.4newton-meters).

•Incorporateareadilyavailableapprovedandrateddisconnectdeviceintheeldwiring.

Statement17

CAUTION:
ThisproductcontainsaClass1Mlaser.Donotviewdirectlywithopticalinstruments.

Chapter1.Aboutthismanual7

Statement18

CAUTION:
Donotplaceanyobjectontopofrack-mounteddevices.

Statement19

CAUTION:
Hazardousmovingparts.Keepngersandotherbodypartsaway.

Statement20

CAUTION:
Thebatteryisalithiumionbattery.T oavoidpossibleexplosion,donotburnthebattery.Exchangeit
onlywiththeLenovo-approvedpart.Recycleordiscardthebatteryasinstructedbylocalregulations.

ImportantinformationaboutreplacingRoHScompliantFRUs

RoHS,TheRestrictionofHazardousSubstancesinElectricalandElectronicEquipmentDirective
(2002/95/EC)isaEuropeanUnionlegalrequirementaffectingtheglobalelectronicsindustry.RoHS
requirementsmustbeimplementedonLenovoproductsplacedonthemarketandsoldinthe
EuropeanUnionafterJune2006.ProductsonthemarketbeforeJune2006arenotrequiredto
haveRoHScompliantparts.Ifthepartsarenotcompliantoriginally,replacementpartscanalso
benoncompliant,butinallcases,ifthepartsarecompliant,thereplacementpartsmustalsobe
compliant.

Note:RoHSandnon-RoHSFRUpartnumberswiththesametandfunctionareidentiedwithunique

FRUpartnumbers.

LenovoplanstotransitiontoRoHScompliancewellbeforetheimplementationdateandexpectsitssuppliers
tobereadytosupportLenovo'srequirementsandscheduleintheEU.Productssoldin2005willcontain
someRoHScompliantFRUs.ThefollowingstatementpertainstotheseproductsandanyproductLenovo
producescontainingRoHScompliantparts.

8ThinkServerTD230HardwareMaintenanceManual

RoHScompliantThinkServer™TD230partshaveuniqueFRUpartnumbers.BeforeorafterJune2006,failed
RoHScompliantpartsmustalwaysbereplacedusingRoHScompliantFRUs,soonlytheFRUsidentiedas
compliantinthesystemHardwareMaintenanceManualordirectsubstitutionsforthoseFRUscanbeused.

ProductsmarketedbeforeJune2006ProductsmarketedafterJune2006

Currentororiginalpart

Non-RoHSCanbeNon-RoHS
Non-RoHSCanbeRoHS
Non-RoHSCansubtoRoHS
RoHSMustbeRoHS

ReplacementFRU

Currentororiginalpart

MustbeRoHSMustbeRoHS

ReplacementFRU

Note:AdirectsubstitutionisapartwithadifferentFRUpartnumberthatisautomaticallyshippedbythe

distributioncenteratthetimeoforder.

Chapter1.Aboutthismanual9

10ThinkServerTD230HardwareMaintenanceManual

Chapter2.Generalinformation

Thischapterprovidessomegeneralinformationaboutyourserver.

Featuresandspecications

Thefollowingtableprovidesinformationaboutthefeaturesandspecicationsoftheserver.Depending
ontheservermodel,somefeaturesmightnotbeavailable,orsomespecicationsmightnotapply.For
informationaboutyourspecicmodel,usetheSetupUtilityprogram.See“UsingtheSetupUtilityprogram”
onpage143

Table1.Featuresandspecications

.

Microprocessor(s):SupportsuptotwoIntel®Xeon®
dual-core,quad-core,orhex-coremicroprocessors
(internalcachesizevariesbymodeltype)Forthe
specictypeandspeedinformationaboutthe
microprocessor,usetheSetupUtilityprogram.
See“UsingtheSetupUtilityprogram”onpage

143.Foralistofsupportedmicroprocessors,goto
http://www.lenovo.com/thinkserverandclickOptions
undertheProductstab.

Largesystem-memorycapacity:

•Supportsuptoeightmemorymodules

•Minimumsystemmemory:2GB

•Maximumsystemmemory:32GB(eachmemoryslot
withone4GBmemorymoduleinstalled)

•Memoryslots:Eightdualinlinememorymodule
(DIMM)slots

•Types:1333MHz,DDR3registeredSDRAMDIMMs

•Features:
–ErrorCheckingandCorrecting(ECC)
–Mirroring
–DemandScrubandPatrolScrub

•Supports2GBand4GBregisteredDIMMs

•NumbersofDIMMssupported:
–One,two,orfourDIMMsifonemicroprocessor

installed

–Two,four,six,oreightDIMMsiftwomicroprocessors

installed

Integratedvideocontroller:

anonboardhigh-performancegraphicscontroller
thatsupportshighresolutionsandincludesmany
performance-enhancingfeaturesfortheoperating-system
environment.

•64MBmemory,32MBforvideomemorycache

Theservercomeswith

Opticaldrive:

•SATADVD/RW

Harddiskdriveexpansionbays(dependingonmodel
type):

Supportsuptofour3.5-inchSerialAdvancedTechnology
Attachment(SATA)orSAShot-swapharddiskdrives
Supportsuptove3.5-inchSATAnon-hot-swaphard
diskdrives

Largedata-storagecapacityandhot-swapcapability

Someservermodelssupportuptofour3.5-inchhot-swap
harddiskdrives.Withthehot-swapfeature,youcanadd,
remove,orreplaceharddiskdriveswithoutturningoff
theserver.

Expansionslots(dependingonmodeltype):

•OnePeripheralComponentInterconnect(PCI)cardslot

•OnePCIExpressx4cardslot

•ThreePCIExpressx8cardslots

•Oneremotemanagementmodule3connector

Powersupply:

625-wattpowersupply

Systemfans:

•Twofrontsystemfans(systemfan2formicroprocessor
1areaandsystemfan1formicroprocessor2area)

•Onerearsystemfan

©CopyrightLenovo2010,2011

RAIDcontrollers:

TheserversupportsanonboardSATAsoftwareRAID.
aThinkServerRAID500Adapter,oraThinkServer
8708EM2RAIDAdapter,whicharerequiredforyoutouse
thehot-swapSATAorSASharddiskdrivesandtocreate
theRAIDcongurations.

•OnboardICH10RSATAcontroller

11

Table1.Featuresandspecications(continued)

Integratedfunctions:

•Ethernetcontrollers(Theservercomeswithtwo
integratedGigabitEthernetcontrollers,whichsupport
connectionto10Mbps,100Mbps,or1000Mbps
network.Formoreinformation,see“Conguringthe
GigabitEthernetcontroller”onpage157

•Oneserialport

•OneVideoGraphicsArray(VGA)monitorconnector

•SixUniversalSerialBus(USB)connectors(twofront
andfourrear)

•TwoRJ-45Ethernetconnectorsontherearpanel

•EightdiagnosticLEDs

IntelligentPlatformManagementInterface(IPMI)2.0

Thecommand-lineinterfaceprovidesdirectaccess
toservermanagementfunctionsthroughtheIPMI2.0
protocol.Usethecommand-lineinterfacetoissue
commandstocontroltheserverpower,viewsystem
information,andidentifytheserver.Y oucanalsosave
oneormorecommandsasatextleandruntheleasa
script.

ThinkServerRMM3SystemManagementCard
(Optional)

.)

•ThinkServerRAID500Adapter(9240-8i)

•ThinkServer8708EM2RAIDAdapter

Size:

•Height:470mm(18.5inches)

•Width:210mm(8.27inches)

•Depth:510mm(20.1inches)

•Maximumweightwithpackage:26.2kg(57.76lb)
whenfullycongured

•Maximumweightwithoutpackage:22.3kg(49.2lb)
whenfullycongured

Electricalinput

•Inputvoltage:
–Lowrange:

Minimum:100Vac
Maximum:127Vac
Inputfrequencyrange:50to60Hz

–Highrange:

Minimum:200Vac
Maximum:240Vac
Inputfrequencyrange:50to60Hz

Softwareprograms

Lenovoprovidessoftwaretohelpgetyourserverupandrunning.

EasyStartup

TheThinkServerEasyStartupprogramsimpliestheprocessofconguringRAIDandinstallingsupported
Microsoft®Windows®andLinux®operatingsystemsanddevicedriversonyourserver.TheEasyStartup
programisprovidedwithyourserverontheThinkServerEasyStartupDVD.TheDVDisself-starting(bootable).
TheuserguidefortheEasyStartupprogramisontheDVDandcanbeaccesseddirectlyfromtheprogram
interface.Foradditionalinformation,see“UsingtheThinkServerEasyStartupprogram”onpage151

.

EasyManage

TheThinkServerEasyManageAgentenablesthisservertobemanagedbythecentralizedconsoleofan
EasyManageCoreServeroverthenetwork.TheThinkServerEasyManageAgentissupportedon32-bitand
64-bitWindows,RedHat,andSUSEoperatingsystems.

Reliability,availability,andserviceability

Reliability,availability,andserviceability(hereafterreferredtoasRAS)arethreeimportantserverdesign
features.TheRASfeatureshelpyoutoensuretheintegrityofthedatastoredontheserver,theavailabilityof
theserverwhenyouneedit,andtheeasewithwhichyoucandiagnoseandcorrectproblems.

TheserverhasthefollowingRASfeatures:

•AdvancedCongurationandPowerInterface(ACPI)

12ThinkServerTD230HardwareMaintenanceManual

•AdvancedDesktopManagementInterface(DMI)

•Automaticmemorydownsizingonerrordetection

•Automaticrestartonnon-maskableinterrupt(NMI)

•Availabilityofmicrocodelevel

•Built-in,menu-drivensetup,systemconguration,andRAIDconguration

•Built-inmonitoringforfan,temperature,andvoltage

•Coolingfanswithspeed-sensingcapability

•ECCDDR3SDRAMwithSerialPresenceDetect(SPD)

•Errorcodesandmessagestohelpyouidentifyproblems

•Generatingerrorlogsforthepower-onself-test(POST)failures

•Hot-swapSASharddiskdrives

•IntegratedEthernetcontrollers

•IntelligentPlatformManagementInterface(IPMI)2.0

•Power-onself-test(POST)

•Standbyvoltageforsystem-managementfeaturesandmonitoring

•System-errorlight-emittingdiode(LED)onthefrontpanel

•Vitalproductdata(VPD),includingtheserialnumberinformationandreplacementpartnumbers,storedin
thenonvolatilememoryforeasierremotemaintenance

Chapter2.Generalinformation13

14ThinkServerTD230HardwareMaintenanceManual

Chapter3.Diagnostics

Thischapterdescribesthediagnostictoolsthatareavailabletohelpyousolveproblemsthatmightoccurin
theserver.

Ifyoucannotdiagnoseandcorrectaproblembyusingtheinformationinthischapter,seeAppendixB
“Gettinghelpandtechnicalassistance”onpage163

Troubleshootingtables

Usethetroubleshootingtablestondsolutionstoproblemsthathaveidentiablesymptoms.

Ifyouhavejustaddednewsoftwareoranewoptionaldeviceandtheserverisnotworking,completethe
followingstepsbeforeyouusethetroubleshootingtables:

1.Checktheoperatorinformationpanel.

2.Removethesoftwareordevicethatyoujustadded.

3.Reinstallthenewsoftwareornewdevice.

DVDdriveproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistingintheHardwareMaintenanceManualtodeterminewhichcomponentsarecustomer
replaceableunits(CRUs)andwhichcomponentsareeldreplaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.

formoreinformation.

SymptomAction

TheDVDdriveisnot
recognized.

ADVDisnotworkingcorrectly.

1.Makesurethat:

•TheSATAchanneltowhichtheDVDdriveisattached(primaryorsecondary)
isenabledintheSetupUtilityprogram.

•Allcablesandjumpersareinstalledcorrectly.

•Thesignalcableandconnectorarenotdamagedandtheconnectorpins
arenotbent.

•ThecorrectdevicedriverisinstalledfortheDVDdrive.

2.Reseatthefollowingcomponents:
a.DVDdrive
b.DVDdrivecables

3.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:

a.DVDdrive
b.DVDdriveandcables
c.(T rainedservicetechnicianonly)Systemboard

1.CleantheDVD.

2.ReseattheDVDdrive.

©CopyrightLenovo2010,2011

15

SymptomAction

3.ReplacetheDVDdrive.

TheDVDdrivetrayisnot
working.

1.Makesurethattheserveristurnedon.

2.Inserttheendofastraightenedpaperclipintothemanualtray-releaseopening.

3.ReseattheDVDdrive.

4.ReplacetheDVDdrive.

Generalproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistingintheHardwareMaintenanceManualtodeterminewhichcomponentsarecustomer
replaceableunits(CRUs)andwhichcomponentsareeldreplaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.

SymptomAction

Acoverlockisbroken,anLED
isnotworking,orasimilar
problemhasoccurred.

IfthepartisaCRU,replaceit.IfthepartisaFRU,thepartmustbereplacedbya
trainedservicetechnician.

Harddiskdriveproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistingintheHardwareMaintenanceManualtodeterminewhichcomponentsarecustomer
replaceableunits(CRUs)andwhichcomponentsareeldreplaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.

SymptomAction

Notalldrivesarerecognizedby
theharddiskdrivediagnostic
tests.

Theserverstopsresponding
duringtheharddiskdrive
diagnostictest.

Aharddiskdrivewasnot
detectedwhiletheoperating
systemwasbeingstarted.

Removethedrivethatisindicatedbythediagnostictests;then,runtheharddisk
drivediagnostictestsagain.Iftheremainingdrivesarerecognized,replacethe
drivethatyouremovedwithanewone.

Removetheharddiskdrivethatwasbeingtestedwhentheserverstopped
responding,andrunthediagnostictestagain.Iftheharddiskdrivediagnostictest
runssuccessfully,replacethedrivethatyouremovedwithanewone.

Reseatallharddiskdrivesandcables;then,runtheharddiskdrivediagnostic
testsagain.

Intermittentproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistingintheHardwareMaintenanceManualtodeterminewhichcomponentsarecustomer
replaceableunits(CRUs)andwhichcomponentsareeldreplaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.

16ThinkServerTD230HardwareMaintenanceManual

SymptomAction

Aproblemoccursonly
occasionallyandisdifcultto
diagnose.

1.Makesurethat:

•Allcablesandcordsareconnectedsecurelytotherearoftheserverand
attacheddevices.

•Whentheserveristurnedon,airisowingfromthefangrille.Ifthereis
noairow,thefanisnotworking.Thiscancausetheservertooverheat
andshutdown.

2.Checkthesystem-eventlog(see“Eventlogs”onpage25).

3.See“Solvingundeterminedproblems”onpage24.

Keyboard,mouse,orpointing-deviceproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistingintheHardwareMaintenanceManualtodeterminewhichcomponentsarecustomer
replaceableunits(CRUs)andwhichcomponentsareeldreplaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.

SymptomAction

Allorsomekeysonthe
keyboarddonotwork.

Themouseorpointingdevice
doesnotwork.

1.Makesurethat:

•Thekeyboardcableissecurelyconnected.

•Theserverandthemonitorareturnedon.

2.Thekeyboardiscompatiblewiththeserver.RefertotheWebsiteat
http://www.lenovo.com/thinkserver.

3.IfyouareusingaUSBkeyboardanditisconnectedtoaUSBhub,disconnect
thekeyboardfromthehubandconnectitdirectlytotheserver.

4.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:

a.Keyboard
b.(Trainedservicetechnicianonly)Systemboard

1.Makesurethat:

•Themouseorpointingdeviceiscompatiblewiththeserver.RefertotheWeb

siteathttp://www.lenovo.com/thinkserver.

•Themouseorpointing-devicecableissecurelyconnectedtotheserver.

•Themouseorpointing-devicedevicedriversareinstalledcorrectly.

•Theserverandthemonitorareturnedon.

•ThemouseisenabledintheSetupUtilityprogram.

2.IfyouareusingaUSBmouseorpointingdeviceanditisconnectedtoaUSB
hub,disconnectthemouseorpointingdevicefromthehubandconnectit
directlytotheserver.

3.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:

a.Mouseorpointingdevice
b.(Trainedservicetechnicianonly)Systemboard

Memoryproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

Chapter3.Diagnostics17

•SeethepartslistingintheHardwareMaintenanceManualtodeterminewhichcomponentsarecustomer
replaceableunits(CRUs)andwhichcomponentsareeldreplaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.

SymptomAction

Theamountofsystemmemory
thatisdisplayedislessthan
theamountofinstalledphysical
memory.

MultiplerowsofDIMMsina
branchareidentiedasfailing.

1.Makesurethat:

•NoerrorLEDsarelitontheoperatorinformationpanelorontheDIMM.

•Memorymirroringdoesnotaccountforthediscrepancy.

•Thememorymodulesareseatedcorrectly.

•Youhaveinstalledthecorrecttypeofmemory.

•Ifyouchangedthememory,youupdatedthememorycongurationinthe
SetupUtilityprogram.

•Allbanksofmemoryareenabled.Theservermighthaveautomatically
disabledamemorybankwhenitdetectedaproblem,oramemorybank
mighthavebeenmanuallydisabled.

2.CheckthePOSTeventlogforDIMMerrormessages:

•IfaDIMMwasdisabledbyasystems-managementinterrupt(SMI),replace
theDIMM.

•IfaDIMMwasdisabledbytheuserorbyPOST,runtheSetupUtilityprogram
andenabletheDIMM.

3.Makesurethatthereisnomemorymismatchwhentheserverisattheminimum
memoryconguration.

4.AddonepairofDIMMsatatime,makingsurethattheDIMMsineachpair
arematching.

5.ReseattheDIMMs.

6.ReplacetheDIMMsinstep5onpage18,oneatatime,intheordershown,
restartingtheservereachtime.

1.ReseattheDIMMs;then,restarttheserver.

2.Replacethelowest-numberedDIMMswithidenticalknowngoodDIMMs;
then,restarttheserver.Repeatasnecessary.Ifthefailurescontinueafterall
identiedpairsarereplaced,gotostep4onpage18.

3.ReturntheremovedDIMMs,onepairatatime,totheiroriginalconnectors,
restartingtheserveraftereachpair,untilapairfails.ReplaceeachDIMMinthe
failedpairwithanidenticalknowngoodDIMM,restartingtheserverafteryou
reinstalleachDIMM.ReplacethefailedDIMM.Repeatstep3onpage18
youhavetestedallremovedDIMMs.

4.(Trainedservicetechnicianonly)Replacethesystemboard.

until

Microprocessorproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistingintheHardwareMaintenanceManualtodeterminewhichcomponentsarecustomer
replaceableunits(CRUs)andwhichcomponentsareeldreplaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.

18ThinkServerTD230HardwareMaintenanceManual

SymptomAction

Theserveremitsacontinuous
beepduringthePOST,
indicatingthatthestartup
(boot)microprocessorisnot
workingcorrectly.

1.Makesurethattheserversupportsallthemicroprocessorsandthatthe
microprocessorsmatchinspeedandcachesize.

2.(Trainedservicetechnicianonly)Reseatmicroprocessor1.

3.(Trainedservicetechnicianonly)Ifthereisnoindicationofwhichmicroprocessor
hasfailed,isolatetheerrorbytestingwithonemicroprocessoratatime.

4.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:

a.(T rainedservicetechnicianonly)Microprocessor2
b.VRM2
c.(T rainedservicetechnicianonly)Systemboard

5.(Trainedservicetechnicianonly)Ifmultipleerrorcodesindicateamicroprocessor
error,reversethelocationsoftwomicroprocessorstodeterminewhetherthe
errorisassociatedwithamicroprocessororwithamicroprocessorsocket.

•Iftheerrorisassociatedwithamicroprocessor,replacethemicroprocessor.

•IftheerrorisassociatedwithaVRM,replacetheVRM.

•Iftheerrorisassociatedwithamicroprocessorsocket,replacethesystem

board.

Monitorproblems

Somemonitorshavetheirownself-tests.Ifyoususpectaproblemwithyourmonitor,seethedocumentation
thatcomeswiththemonitorforinstructionsfortestingandadjustingthemonitor.

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistingintheHardwareMaintenanceManualtodeterminewhichcomponentsarecustomer
replaceableunits(CRUs)andwhichcomponentsareeldreplaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.

SymptomAction

Testingthemonitor

Thescreenisblank.

1.Makesurethatthemonitorcablesarermlyconnected.

2.Tryusingadifferentmonitorontheserver,ortryusingthemonitorthatisbeing
testedonadifferentserver.

3.Runthediagnosticprograms.Ifthemonitorpassesthediagnosticprograms,
theproblemmightbeavideodevicedriver.

4.(Trainedservicetechnicianonly)Replacethesystemboard.

1.IftheserverisattachedtoaKVMswitch,bypasstheKVMswitchtoeliminateit
asapossiblecauseoftheproblem:connectthemonitorcabledirectlytothe
correctconnectorontherearoftheserver.

2.Makesurethat:

•Theserveristurnedon.Ifthereisnopowertotheserver,see“Power

problems”onpage21

•Themonitorcablesareconnectedcorrectly.

•Themonitoristurnedonandthebrightnessandcontrastcontrolsare

adjustedcorrectly.

•NoPOSTerrorsaregeneratedwhentheserveristurnedon.

3.Makesurethatthecorrectserveriscontrollingthemonitor,ifapplicable.

4.See“Solvingundeterminedproblems”onpage24.

.

Chapter3.Diagnostics19

SymptomAction

Themonitorhasscreen
jitter,orthescreenimageis
wavy,unreadable,rolling,or
distorted.

Wrongcharactersappearon
thescreen.

1.Ifthemonitorself-testsshowthatthemonitorisworkingcorrectly,consider
thelocationofthemonitor.Magneticeldsaroundotherdevices(suchas
transformers,appliances,uorescentlights,andothermonitors)cancause
screenjitterorwavy,unreadable,rolling,ordistortedscreenimages.Ifthis
happens,turnoffthemonitor.

Attention:Movingacolormonitorwhileitisturnedonmightcausescreen
discoloration.

Movethedeviceandthemonitoratleast305mm(12inches)apart,andturnon
themonitor.

Topreventdiskettedriveread/writeerrors,makesurethatthedistancebetween
themonitorandanyexternaldiskettedriveisatleast76mm(3inches).

2.Reseatthemonitor.

3.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:

a.Monitor
b.(Trainedservicetechnicianonly)Systemboard

1.Ifthewronglanguageisdisplayed,updatetheserverrmwarewiththecorrect
language(see“Updatingthermware”onpage158

2.Reseatthemonitor.

3.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:

a.Monitor
b.(Trainedservicetechnicianonly)Systemboard

).

Optional-deviceproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistingintheHardwareMaintenanceManualtodeterminewhichcomponentsarecustomer
replaceableunits(CRUs)andwhichcomponentsareeldreplaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.

SymptomAction

ALenovooptionaldevicethat
wasjustinstalleddoesnot
work.

1.Makesurethat:

•Thedeviceisdesignedfortheserver.Foralistofthesupportedoptionsfor
yourserver,gotohttp://www.lenovo.com/thinkserver.OntheThinkServer
systemspage,clickProducts➙Options.

•Youfollowedtheinstallationinstructionsthatcamewiththedeviceandthe
deviceisinstalledcorrectly.

•Youhavenotloosenedanyotherinstalleddevicesorcables.

•YouupdatedthecongurationinformationintheSetupUtilityprogram.
Whenevermemoryoranyotherdeviceischanged,youmustupdatethe
conguration.

2.Reseatthedevicethatyoujustinstalled.

20ThinkServerTD230HardwareMaintenanceManual

SymptomAction

3.Replacethedevicethatyoujustinstalled.

ALenovooptionaldevicethat
usedtoworkdoesnotwork
now.

1.Makesurethatallofthehardwareandcableconnectionsforthedeviceare
secure.

2.Ifthedevicecomeswithtestinstructions,usethoseinstructionstotestthe
device.

3.IfthefailingdeviceisanSCSIdevice,makesurethat:

•ThecablesforallexternalSCSIdevicesareconnectedcorrectly.

•ThelastdeviceineachSCSIchain,ortheendoftheSCSIcable,is

terminatedcorrectly.

•AnyexternalSCSIdeviceisturnedon.Y oumustturnonanexternalSCSI

devicebeforeyouturnontheserver.

4.Reseatthefailingdevice.

5.Replacethefailingdevice.

Powerproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistingintheHardwareMaintenanceManualtodeterminewhichcomponentsarecustomer
replaceableunits(CRUs)andwhichcomponentsareeldreplaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.

SymptomAction

Thepower-controlbuttondoes
notwork(theserverdoesnot
start).
Note:Thepower-control
buttonwillnotfunctionuntil
3minutesaftertheserverhas
beenconnectedtoacpower.

1.Makesurethatthepower-controlbuttonisworkingcorrectly:
a.Disconnecttheserverpowercords.
b.Reconnectthepowercords.
c.(T rainedservicetechnicianonly)Reseattheoperatorinformationpanel

cables,andthenrepeatstepa.onpage22
serverstarts,reseattheoperatorinformationpanel.Iftheproblemremains,
replacetheoperatorinformationpanel.

2.Makesurethat:

•Thepowercordsarecorrectlyconnectedtotheserverandtoaworking

electricaloutlet.

•Thetypeofmemorythatisinstallediscorrect.

•TheDIMMisfullyseated.

•TheLEDsonthepowersupplydonotindicateaproblem.

•Themicroprocessorsareinstalledinthecorrectsequence.

3.Reseatthefollowingcomponents:
a.DIMMs
b.(Trainedservicetechnicianonly)Powerswitchconnector
c.(T rainedservicetechnicianonly)Powerbackplane

4.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:

a.DIMMs
b.(Trainedservicetechnicianonly)Powerswitchconnector
c.(T rainedservicetechnicianonly)Powerbackplane
d.(Trainedservicetechnicianonly)Systemboard

andstepb.onpage22.Ifthe

Chapter3.Diagnostics21

SymptomAction

Theserverdoesnotturnoff.

Theserverunexpectedlyshuts
down,andtheLEDsonthe
operatorinformationpanelare
notlit.

Serialportproblems

5.Ifyoujustinstalledanoptionaldevice,removeit,andrestarttheserver.If
theservernowstarts,youmighthaveinstalledmoredevicesthanthepower
supplysupports.

6.See“Solvingundeterminedproblems”onpage24.

1.DeterminewhetheryouareusinganAdvancedCongurationandPower
Interface(ACPI)oranon-ACPIoperatingsystem.Ifyouareusinganon-ACPI
operatingsystem,dothefollowing:

a.PressCtrl+Alt+Delete.
b.Turnofftheserverbypressingthepower-controlbuttonfor5seconds.
c.Restarttheserver.
d.IftheserverfailsthePOSTandthepower-controlbuttondoesnotwork,

disconnectthepowercordfor20seconds;then,reconnectthepowercord
andrestarttheserver.

2.IftheproblemremainsorifyouareusinganACPI-awareoperatingsystem,
suspectthesystemboard.

See“Solvingundeterminedproblems”onpage24

.

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistingintheHardwareMaintenanceManualtodeterminewhichcomponentsarecustomer
replaceableunits(CRUs)andwhichcomponentsareeldreplaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.

SymptomAction

Thenumberofserialportsthat
areidentiedbytheoperating
systemislessthanthenumber
ofinstalledserialports.

Aserialdevicedoesnotwork.1.Makesurethat:

1.Makesurethat:

•EachportisassignedauniqueaddressintheSetupUtilityprogramand
noneoftheserialportsisdisabled.

•Theserialportadapter(ifoneispresent)isseatedcorrectly.

2.Reseattheserialportadapter.

3.Replacetheserialportadapter.

•Thedeviceiscompatiblewiththeserver.

•Theserialportisenabledandisassignedauniqueaddress.

•Thedeviceisconnectedtothecorrectconnector.

2.Reseatthefollowingcomponents:
a.Failingserialdevice
b.Serialcable

3.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:

a.Failingserialdevice
b.Serialcable
c.(T rainedservicetechnicianonly)Systemboard

22ThinkServerTD230HardwareMaintenanceManual

Softwareproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistingintheHardwareMaintenanceManualtodeterminewhichcomponentsarecustomer
replaceableunits(CRUs)andwhichcomponentsareeldreplaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.

SymptomAction

Yoususpectasoftware
problem.

1.Todeterminewhethertheproblemiscausedbythesoftware,makesurethat:

•Theserverhastheminimummemorythatisneededtousethesoftware.For
memoryrequirements,seetheinformationthatcomeswiththesoftware.
Ifyouhavejustinstalledanadapterormemory,theservermighthavea
memory-addressconict.

•Thesoftwareisdesignedtooperateontheserver.

•Othersoftwareworksontheserver.

•Thesoftwareworksonanotherserver.

2.Ifyoureceiveanyerrormessageswhileyouusethesoftware,seethe
informationthatcomeswiththesoftwareforadescriptionofthemessagesand
suggestedsolutionstotheproblem.

3.Contactthesoftwarevendor.

UniversalSerialBus(USB)portproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistingintheHardwareMaintenanceManualtodeterminewhichcomponentsarecustomer
replaceableunits(CRUs)andwhichcomponentsareeldreplaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.

SymptomAction

AUSBdevicedoesnotwork.

1.Makesurethat:

•ThecorrectUSBdevicedriverisinstalled.

•TheoperatingsystemsupportsUSBdevices.

•AstandardPS/2keyboardormouseisnotconnectedtotheserver.Ifitis,a
USBkeyboardormousewillnotworkduringthePOST .

2.MakesurethattheUSBcongurationoptionaldevicesaresetcorrectlyinthe
SetupUtilityprogram.

3.IfyouareusingaUSBhub,disconnecttheUSBdevicefromthehuband
connectitdirectlytotheserver.

Solvingpowerproblems

Powerproblemscanbedifculttosolve.Forexample,ashortcircuitcanexistanywhereonanyofthe
powerdistributionbuses.Usually,ashortcircuitwillcausethepowersubsystemtoshutdownbecauseof
anovercurrentcondition.T odiagnoseapowerproblem,usethefollowinggeneralprocedure:

1.T urnofftheserveranddisconnectallacpowercords.

2.Checkforloosecablesinthepowersubsystem.Alsocheckforshortcircuits,forexample,ifaloose
screwiscausingashortcircuitonacircuitboard.

Chapter3.Diagnostics23

3.Removetheadaptersanddisconnectthecablesandpowercordstoallinternalandexternaldevices
untiltheserverisattheminimumcongurationthatisrequiredfortheservertostart(see“Solving
undeterminedproblems”onpage24fortheminimumconguration).

4.Reconnectallacpowercordsandturnontheserver.Iftheserverstartssuccessfully,replacethe
adaptersanddevicesoneatatimeuntiltheproblemisisolated.

Iftheserverdoesnotstartfromtheminimumconguration,replacethecomponentsintheminimum
congurationoneatatimeuntiltheproblemisisolated.

SolvingEthernetcontrollerproblems

ThemethodthatyouusetotesttheEthernetcontrollerdependsonwhichoperatingsystemyouareusing.
Seetheoperating-systemdocumentationforinformationaboutEthernetcontrollers,andseetheEthernet
controllerdevice-driverreadmele.

Trythefollowingprocedures:

•Makesurethatthecorrectdevicedrivers,whichcomewiththeserver,areinstalledandthattheyareat
thelatestlevel.

•MakesurethattheEthernetcableisinstalledcorrectly.
–Thecablemustbesecurelyattachedatallconnections.Ifthecableisattachedbuttheproblem

remains,tryadifferentcable.
–IftheEthernetcontrollerissettooperateat100Mbps,youmustuseCategory5cabling.
–Ifyoudirectlyconnecttwoservers(withoutahub),orifyouarenotusingahubwithXports,usea

crossovercable.TodeterminewhetherahubhasanXport,checktheportlabel.Ifthelabelcontains

anX,thehubhasanXport.

•Determinewhetherthehubsupportsauto-negotiation.Ifitdoesnot,tryconguringtheintegrated
Ethernetcontrollermanuallytomatchthespeedandduplexmodeofthehub.

•ChecktheEthernetcontrollerLEDsontherearpaneloftheserver.TheseLEDsindicatewhetherthere
isaproblemwiththeconnector,cable,orhub.
–TheEthernetlinkstatusLEDislitwhentheEthernetcontrollerreceivesalinkpulsefromthehub.Ifthe

LEDisoff,theremightbeadefectiveconnectororcableoraproblemwiththehub.

–TheEthernettransmit/receiveactivityLEDislitwhentheEthernetcontrollersendsorreceivesdata

overtheEthernetnetwork.IftheEthernettransmit/receiveactivityLEDisoff,makesurethatthehub
andnetworkareoperatingandthatthecorrectdevicedriversareinstalled.

•ChecktheLANactivityLEDsontherearoftheserver.TheLANactivityLEDislitwhendataisactiveon
theEthernetnetwork.IftheLANactivityLEDisoff,makesurethatthehubandnetworkareoperating
andthatthecorrectdevicedriversareinstalled.

•Checkforoperating-system-speciccausesoftheproblem.

•Makesurethatthedevicedriversontheclientandserverareusingthesameprotocol.

IftheEthernetcontrollerstillcannotconnecttothenetworkbutthehardwareappearstobeworking,the
networkadministratormustinvestigateotherpossiblecausesoftheerror.

Solvingundeterminedproblems

Ifthediagnostictestsdidnotdiagnosethefailureoriftheserverisinoperative,usetheinformationin
thissection.

Ifyoususpectthatasoftwareproblemiscausingfailures(continuousorintermittent),see“Software
problems”onpage23

DamageddatainCMOSmemoryordamagedrmwarecancauseundeterminedproblems.Toresetthe
CMOSdata,usethepasswordswitch2(SW4)tooverridethepower-onpasswordandcleartheCMOS
memory;see“Locatingpartsonthesystemboard”onpage33

24ThinkServerTD230HardwareMaintenanceManual

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