Lenovo RS210 User Manual

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Hardware Maintenance Manual

ThinkServer RS210 Machine Types: 6531, 6532, 6533, and 6534

ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534

Hardw are Maintenance Man ual

Note: Before using this information and the product it supports, read the general information in “Notices,” on page 221 and the

Warranty and Support Information document on the ThinkServer Documentation DVD.

Second Edition (January 2010)

LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered pursuant a General Services Administration ″GSA″ contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

Chapter 1. About this manual ..........................1

Important Safety Information ..............................1

Safety statements ..................................2

Important information about replacing RoHS compliant FRUs ...................7

Turkish statement of compliance .............................8

Chapter 2. General information ..........................9

Features and technologies ...............................9

Specifications ...................................11

Software ....................................12

EasyStartup ..................................12

EasyManage ..................................13

Chapter 3. General Checkout ..........................15

Checkout procedure ................................15

About the checkout procedure ............................15

Performing the checkout procedure ..........................16

Diagnosing a problem ................................16

Undocumented problems ...............................18

Chapter 4. Diagnostics .............................19

Diagnostic tools ..................................19

Event logs ....................................19

Viewing event logs through the Setup utility .......................20

Viewing event logs without restarting the server ......................20

Clearing the event logs ..............................21

POST .....................................21

POST error codes ................................21

System-event log .................................29

Integrated management module error messages .......................30

Troubleshooting tables ................................50

EasyStartup problems ...............................50

DVD drive problems ...............................51

General problems ................................52

Hard disk drive problems .............................52

Hypervisor problems ...............................54

Intermittent problems ...............................55

Keyboard, mouse, or pointing-device problems ......................56

Memory problems ................................57

Microprocessor problems ..............................58

Monitor problems ................................59

Optional-device problems .............................61

Power problems .................................62

Serial-device problems...............................63

Software problems ................................64

Universal Serial Bus (USB) port problems ........................65

Video problems .................................65

Error LEDs ...................................65

Power-supply LEDs ................................67

System pulse LEDs .................................67

Diagnostic programs and messages ...........................68

Running the diagnostic programs ...........................69

Diagnostic text messages ..............................69

Viewing the test log ...............................69

Diagnostic messages ...............................70

Recovering the server firmware ............................100

Automated boot recovery (ABR) ............................102

Three boot failure .................................102

Solving power problems...............................102

Solving Ethernet controller problems ..........................102

Solving undetermined problems ............................103

Problem determination tips..............................104

Chapter 5. Locating Server Controls and connectors ...............105

Front view ...................................105

Rear view ...................................106

System-board internal connectors ............................107

System-board external connectors ...........................108

System-board optional-device connectors .........................109

System-board switches and jumpers ...........................111

System-board LEDs ................................112

Server power features ...............................113

Turning on the server...............................113

Turning off the server ..............................113

Chapter 6. Replacing FRUs ..........................115

Guidelines for trained service technicians .........................115

Inspecting for unsafe conditions ...........................115

Guidelines for servicing electrical equipment .......................115

Working inside the server with the power on........................116

Handling static-sensitive devices ............................117

Major components of the server ............................118

Removing and installing the cover ...........................119

Removing the cover ...............................119

Installing the cover ...............................119

Removing and installing the bezel ...........................120

Removing and installing the DIMM air baffle .......................121

Removing the DIMM air baffle ...........................121

Installing the DIMM air baffle ............................121

Replacing a memory module (DIMM) ..........................122

Supported memory types .............................122

Removing a memory module ............................124

Installing a memory module ............................125

Replacing hard disk drives ..............................126

Removing a simple-swap Serial ATA (SATA) hard disk drive .................126

Installing a simple-swap Serial ATA (SATA) hard disk drive ..................127

Removing a hot-swap hard disk drive .........................128

Installing a hot-swap hard disk drive .........................129

Replacing a PCI card ................................130

Removing a PCI card...............................130

Installing a PCI card ...............................132

Replacing a USB embedded hypervisor flash device .....................133

Removing a USB embedded hypervisor flash device ....................133

Installing a USB embedded hypervisor flash device ....................134

Replacing the operator information panel assembly......................134

Removing the operator information panel assembly ....................134

Installing the operator information panel assembly .....................135

Replacing the drive cage ..............................136

Removing the drive cage .............................136

Installing the drive cage ..............................138

Replacing the microprocessor and heat sink ........................139

Removing the microprocessor ............................140

Installing the microprocessor ............................141

Thermal grease .................................143

Replacing the system board .............................144

iv ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Removing the system board ............................144

Installing the system board .............................145

Replacing the power supply .............................146

Removing the power supply ............................147

Installing the power supply ............................148

Replacing a fan assembly ..............................149

Removing a fan assembly .............................149

Installing a fan assembly .............................150

Replacing the system-board battery ...........................151

Removing the battery ..............................151

Installing the battery ...............................152

Replacing the SAS/SATA hard disk drive back plate or backplane.................154

Removing the backplane or back plate (3.5-inch drives) ...................154

Installing the backplane or back plate (3.5-inch drives) ...................154

Removing the SAS backplane (2.5-inch drives) ......................156

Installing the SAS backplane (2.5-inch drives) ......................157

Replacing the PCI riser-card assembly ..........................157

Removing the riser-card assembly ..........................157

Installing the riser-card assembly ...........................158

Replacing an IBM ServeRAID-BR10il SAS/SATA Controller ...................159

Removing an IBM ServeRAID-BR10il SAS/SATA Controller ..................159

Installing an IBM ServeRAID-BR10il SAS/SATA controller ..................160

Replacing the DVD drive cable ............................162

Removing the DVD drive cable ...........................162

Installing the DVD drive cable ...........................163

Replacing a DVD drive ...............................164

Removing a DVD drive ..............................164

Installing a DVD drive ..............................165

Replacing the virtual media key ............................167

Removing the virtual media key ...........................167

Installing the virtual media key ...........................167

Replacing the PCI-X riser-card power cable ........................168

Removing the PCI-X riser-card power cable .......................168

Installing the PCI-X riser-card power cable .......................169

Updating the Universal Unique Identifier (UUID) ......................169

Updating the DMI/SMBIOS data ............................171

Completing the FRU replacement ...........................173

Connecting the cables ..............................174

Updating the server configuration ..........................175

Chapter 7. Parts listing, RS210 Types 6531, 6532, 6533, and 6534 ..........177

Replaceable server components ............................179

Power cords ...................................194

Chapter 8. Configuring the server .......................199

Using the Setup Utility ...............................200

Starting the Setup Utility .............................200

Setup Utility menu choices .............................200

Passwords ..................................203

Using the Boot Manager program ...........................205

Configuring RAID controllers .............................205

Using LSI Configuration Utility program ........................206

Using the WebBIOS utility ..............................208

Starting the WebBIOS utility ............................208

Main menu of the WebBIOS utility ..........................208

Creating a storage configuration using the Configuration Wizard ................208

Viewing and changing properties...........................209

Viewing and changing virtual disk properties ......................209

Using the EasyStartup DVD..............................209

Before you use the EasyStartup DVD..........................210

Contents v

EasyStartup overview ..............................210

Installing your operating system without using EasyStartup ..................212

Updating the firmware ...............................212

Using the EasyUpdate Firmware Updater tool .......................213

Starting the backup server firmware ...........................213

Recovering the UEFI firmware ............................213

Using the integrated management module.........................215

IBM Advanced Settings Utility program .........................216

Installing ThinkServer EasyManage software ........................216

Installation requirements .............................216

Installation order ................................216

Installing Windows 2008 32-bit components .......................217

Uninstalling the LANDesk Software Agent .......................218

Using the remote presence capability and blue-screen capture ..................218

Enabling the remote presence feature .........................218

Obtaining the IP address for the IMM .........................218

Logging on to the Web interface ...........................219

Enabling the Intel Gigabit Ethernet Utility program .....................219

Configuring the Gigabit Ethernet controllers ........................219

Enabling and configuring Serial over LAN (SOL) ......................220

UEFI update and configuration ...........................220

Appendix. Notices ..............................221

Trademarks ...................................222

Important notes .................................222

Product recycling and disposal ............................223

Compliance with Republic of Turkey Directive on the Restriction of Hazardous Substances ........224

Recycling statements for Japan ............................224

Battery return program ...............................225

German Ordinance for Work gloss statement ........................226

Electronic emission notices ..............................226

Federal Communications Commission (FCC) statement ...................226

Industry Canada Class A emission compliance statement ...................226

Avis de conformité à la réglementation d’Industrie Canada ..................226

Australia and New Zealand Class A statement ......................226

United Kingdom telecommunications safety requirement ...................227

European Union EMC Directive conformance statement ...................227

Germany Class A compliance statement ........................227

Japan Voluntary Control Council for Interference (VCCI) statement ...............228

Taiwan Class A warning statement ..........................228

People’s Republic of China Class A warning statement ...................229

Korea Class A warning statement...........................229

Index ....................................231

ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Chapter 1. About this manual

This Hardware Maintenance Manual contains information to help you solve problems that might occur in your server. It describes the diagnostic tools that come with the server, error codes and suggested actions, and instructions for replacing failing components.

Replaceable components are of three types: v Self-service customer replaceable unit (CRU): Replacement of self-service CRUs is your responsibility.

If Lenovo

v Optional-service customer replaceable unit: You may install an optional-service CRU yourself or

request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for the server.

v Field replaceable unit (FRU): FRUs must be installed only by trained service technicians.

The most recent version of this document is available at http://www.lenovo.com/support.

Before servicing a Lenovo product, be sure to read the Safety Information. See “Important Safety Information.”

For information about the terms of the warranty and getting service and assistance, see the Warranty and Support Information document.

Important Safety Information

installs a self-service CRU at your request, you will be charged for the installation.

Be sure to read all caution and danger statements in this book before performing any of the instructions.

Veuillez lire toutes les consignes de type DANGER et ATTENTION du présent document avant d’exécuter les instructions.

Lesen Sie unbedingt alle Hinweise vom Typ ″ACHTUNG″ oder ″VORSICHT″ in dieser Dokumentation, bevor Sie irgendwelche Vorgänge durchführen

Leggere le istruzioni introdotte da ATTENZIONE e PERICOLO presenti nel manuale prima di eseguire una qualsiasi delle istruzioni

Certifique-se de ler todas as instruções de cuidado e perigo neste manual antes de executar qualquer uma das instruções

Es importante que lea todas las declaraciones de precaución y de peligro de este manual antes de seguir las instrucciones.

Safety statements

Important:

Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.

For example, if a caution statement is labeled ″Statement 1,″ translations for that caution statement are in the Safety Information document under ″Statement 1.″

Be sure to read all caution and danger statements in this document before you perform the procedures. Read any additional safety information that comes with the server or optional device before you install the device.

Attention: Use No. 26 AWG or larger UL-listed or CSA certified telecommunication line cord.

2 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Statement 1:

DANGER

Electrical current from power, telephone, and communication cables is hazardous.

To avoid a shock hazard:

v Do not connect or disconnect any cables or perform installation,

maintenance, or reconfiguration of this product during an electrical storm.

v Connect all power cords to a properly wired and grounded electrical outlet.

v Connect to properly wired outlets any equipment that will be attached to this product.

v When possible, use one hand only to connect or disconnect signal cables.

v Never turn on any equipment when there is evidence of fire, water, or structural damage.

v Disconnect the attached power cords, telecommunications systems, networks, and modems before

you open the device covers, unless instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when installing, moving, or

opening covers on this product or attached devices.

To Connect: To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

Chapter 1. About this manual 3

Statement 2:

CAUTION: When replacing the lithium battery, use only a type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

v Throw or immerse into water

v Heat to more than 100°C (212°F)

v Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

4 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Statement 3:

CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following:

v Do not remove the covers. Removing the covers of the laser product could result in exposure to

hazardous laser radiation. There are no serviceable parts inside the device.

v Use of controls or adjustments or performance of procedures other than those specified herein

might result in hazardous radiation exposure.

DANGER

Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following.

Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1

Chapter 1. About this manual 5

Statement 4:

≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)

CAUTION: Use safe practices when lifting.

Statement 5:

CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

6 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Statement 8:

CAUTION: Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.

Statement 26:

CAUTION: Do not place any object on top of rack-mounted devices.

Attention: This server is suitable for use on an IT power distribution system whose maximum

phase-to-phase voltage is 240 V under any distribution fault condition.

Important: This product is not suitable for use with visual display workplace devices according to Clause 2 of the German Ordinance for Work with Visual Display Units.

Important information about replacing RoHS compliant FRUs

RoHS, The Restriction of Hazardous Substances in Electrical and Electronic Equipment Directive (2002/95/EC) is a European Union legal requirement affecting the global electronics industry. RoHS requirements must be implemented on Lenovo products placed on the market and sold in the European Union after June 2006. Products on the market before June 2006 are not required to have RoHS compliant parts. If the parts are not compliant originally, replacement parts can also be noncompliant, but in all cases, if the parts are compliant, the replacement parts must also be compliant.

Note: RoHS and non-RoHS FRU part numbers with the same fit and function are identified with unique

FRU part numbers.

Lenovo plans to transition to RoHS compliance well before the implementation date and expects its suppliers to be ready to support Lenovo’s requirements and schedule in the EU. Products sold in 2005 will contain some RoHS compliant FRUs. The following statement pertains to these products and any product Lenovo produces containing RoHS compliant parts.

Chapter 1. About this manual 7

RoHS compliant ThinkServer RS210 parts have unique FRU part numbers. Before or after June, 2006, failed RoHS compliant parts must always be replaced using RoHS compliant FRUs, so only the FRUs identified as compliant in the system Hardware Maintenance Manual or direct substitutions for those FRUs can be used.

Products marketed before June 2006 Products marketed after June 2006

Current or original part Replacement FRU Current or original part Replacement FRU

Non-RoHS Can be Non-RoHS Must be RoHS Must be RoHS

Non-RoHS Can be RoHS

Non-RoHS Can sub to RoHS

RoHS Must be RoHS

Note: A direct substitution is a part with a different FRU part number that is automatically shipped by the distribution center at the time of order.

Turkish statement of compliance

The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE).

Türkiye EEE Yönetmeliğine Uygunluk Beyanı

Bu Lenovo ürünü, ve Elektronik Eşyalarda Bazı Zararlı Maddelerin Kullanımının Sınırlandırılmasına Dair Yönetmelik (EEE)” direktiflerine uygundur.

EEE Yönetmeliğ

T.C. Çevre ve Orman Bakanlığı'nın “Elektrik

ine Uygundur.

8 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Chapter 2. General information

This chapter provides general information that applies to all machine types supported by this publication.

Features and technologies

The server uses the following features and technologies:

v UEFI-compliant server firmware

UEFI replaces the basic input/output system (BIOS) and defines a standard interface between the operating system, platform firmware, and external devices. The server design combines the UEFI capabilities and features with legacy BIOS compatibility. UEFI-compliant servers are capable of starting UEFI-compliant operating systems, BIOS-based operating systems, and BIOS-based adapters as well as UEFI-compliant adapters.

Note: This server does not support DOS.

v Dual-core or quad-core processing

The server supports one Intel

v Integrated management module

The Integrated management module (IMM) combines service processor functions, video controller, and (when an optional virtual media key is installed) remote presence function in a single chip. The IMM provides advanced service-processor control, monitoring, and alerting function. If an environmental condition exceeds a threshold or if a system component fails, the IMM lights LEDs to help you diagnose the problem, records the error in the event log, and alerts you to the problem. Optionally, the IMM also provides a virtual presence capability for remote server management capabilities. The IMM provides remote server management through the following industry-standard interfaces:

– Intelligent Platform Management Interface (IPMI) version 2.0 – Simple Network Management Protocol (SNMP) version 3 – Common Information Model (CIM) – Web browser For additional information, see “Using the integrated management module” on page 215.

v Remote presence capability and blue-screen capture

The remote presence and blue-screen capture features are integrated functions of the integrated management module (IMM) and are available with the purchase of the optional Lenovo Virtual Media Key. A virtual media key is required to enable the remote presence and blue-screen capture features. The remote presence feature provides the following functions:

– Remotely viewing video with graphics resolutions up to 1280 x 1024, regardless of the system state – Remotely accessing the server, using the keyboard and mouse from a remote client – Mapping the DVD drive, diskette drive, and USB flash drive on a remote client, and mapping ISO

and diskette image files as virtual drives that are available for use by the server – Uploading a diskette image to the IMM memory and mapping it to the server as a virtual drive The blue-screen capture feature captures the video display contents before the IMM restarts the server

when the IMM detects an operating-system hang condition. A system administrator can use the blue-screen capture to assist in determining the cause of the hang condition.

See“Using the remote presence capability and blue-screen capture” on page 218 for additional information.

v Large system-memory capability

Xeon®or Celeron®dual-core or quad-core microprocessor.

The memory bus supports up to 24 GB of memory when registered DIMMs are installed. The server supports up to 8 GB if unbuffered DIMMs are installed. The memory controller supports error correcting code (ECC) for up to six industry-standard PC3-8500 or PC3-10600R-999, 1066 and 1333 MHz, DDR3 (third-generation double-data-rate), registered or unbuffered, synchronous dynamic random access memory (SDRAM) dual inline memory modules (DIMMs).

v Integrated network support

The server comes with an integrated Intel Gigabit Ethernet controller, which supports connection to a 10 Mbps, 100 Mbps, or 1000 Mbps network. For more information, see “Configuring the Gigabit Ethernet controllers” on page 219.

v Integrated Trust Platform Module

This integrated security chip performs cryptographic functions and stores private and public secure keys. It provides the hardware support for the Trusted Computing Group (TCG) specification.

v Large data-storage capacity and hot-swap capability

The server supports a maximum of four 2.5-inch hot-swap Serial Attached SCSI (SAS) hard disk drives, two 3.5-inch simple-swap Serial ATA (SATA) hard disk drives, or two 3.5-inch hot-swap SAS or SATA hard disk drives, depending on the server model.

With the hot-swap feature, you can add, remove, or replace hard disk drives without turning off the server.

v PCI card capabilities

The server has two PCI interface slots (one supports low-profile cards and one supports half-length, full-height cards). Both slots can support PCI Express PCI cards.

v RAID support

The RAID controller provides hardware redundant array of independent disks (RAID) support. The standard RAID controller provides RAID levels 0, 1, and 1E. Optional RAID PCI cards are available for purchase that provide additional RAID levels.

v Systems-management capabilities

The server comes with an Integrated Management Module (IMM). When the IMM is used with the systems-management software that comes with the server, you can manage the functions of the server locally and remotely. The IMM also provides system monitoring, event recording, and network alert capability. The systems-management connector provides additional security by physically separating the management network traffic from the production network. You can use the Setup Utility to configure the server to use a dedicated systems-management network or a shared network.

v TCP/IP offload engine (TOE) support

The Ethernet controllers in the server support TOE, which is a technology that offloads the TCP/IP flow from the microprocessor and I/O subsystem to increase the speed of the TCP/IP flow. When an operating system that supports TOE is running on the server and TOE is enabled, the server supports TOE operation. See the operating-system documentation for information about enabling TOE.

Note: The Linux operating system does not support TOE.

v Preboot diagnostics program

The preboot diagnostics programs are stored on the integrated USB memory. They collect and analyze system information to aid in diagnosing server problems. The diagnostic programs collect the following information about the server:

– System configuration – Network interfaces and settings – Installed hardware – Service processor status and configuration – Vital product data, firmware, and UEFI (formerly called BIOS) configuration – Hard disk drive health – RAID controller configuration

10 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

– Event logs for RAID controllers and service processors The diagnostics programs create a merged log that includes events from all collected logs. The

information is collected into a file that you can send to the Lenovo technical support team to help diagnose a problem. Additionally, you can view the information locally through a generated text report file. You can also copy the log to a removable medium and view the HTML log from a Web browser.

For additional information about diagnostics, see Chapter 4, “Diagnostics,” on page 19.

v EasyStartup DVD

The ThinkServer EasyStartup program guides you through the configuration of RAID controllers and the installation of the operating system and device drivers. See “Using the EasyStartup DVD” on page 209 for details.

v EasyManage DVD

The ThinkServer EasyManage program helps you manage and administer your servers through remote problem notification as well as monitoring and alerting.

Specifications

The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply.

Table 1. Features and specifications

Microprocessor:

v Supports one Intel

3400 series) or dual-core (Celeron G1101, Pentium G6950, or core i3 series) processor with the IbexPeak 3420 chip set and Multi-chip Package (MCP) processor architecture

v Designed for LGA 1156 socket v Scalable up to four cores v 32 KB instruction cache, 32 KB data

cache, and up to 8 MB cache that is shared among the cores

v Support for Intel

Technology (EM64T)

Note:

v Use the Setup utility to determine the

type and speed of the microprocessor.

Memory:

v Minimum: 1 GB v Maximum: 32 GB

– 16 GB using unbuffered DIMMs

(UDIMMs)

– 32 GB using registered DIMMs

(RDIMMs)

v Types: PC3-8500 or PC3-10600R-999

(single-rank or double-rank), 1066, and 1333 MHz, ECC, DDR3 registered or unbuffered SDRAM DIMMs only

v Connectors: Six dual inline memory

module (DIMM) connectors, two-way interleaved

v Supports:

– 1 GB, 2 GB, and 4 GB (when

available) unbuffered DIMMS

– 1 GB, 2 GB, 4 GB, and 8 GB (when

available) registered DIMMs

quad-core (Xeon

Extended Memory 64

SATA optical drives:

v UltraSlim DVD-ROM combo (optional) v Multi-burner (optional)

Hard disk drive expansion bays (depending on the model):

One of the following configurations: v Four 2.5-inch hot-swap SAS hard disk

drive bays

v Two 3.5-inch hot-swap SAS or hot-swap

SATA hard disk drive bays

v Two 3.5-inch simple-swap SAS hard

disk drive bays

PCI expansion slots:

Supports two PCI riser slots on the riser card that connects to slots 1 and 2 on the system board:

v Slot 1 supports low-profile cards (PCI

Express Gen2 x8

v Slot 2 supports 3/4-length, full-height

cards (PCI Express Gen2 x8 or PCI-X

1.0a 64-bit/133 MHz)

Power supply:

One 351-watt power supply or one 351-watt high efficiency power supply.

Fans: The server comes standard with five speed-controlled fans.

Integrated functions:

v Integrated management module (IMM),

which provides service processor control and monitoring functions, video controller, and (when the optional virtual media key is installed) remote keyboard, video, mouse, and remote hard disk drive capabilities

v Intel 82574L Gb Ethernet controller with

TCP/IP Offload Engine (TOE) and Wake

on LAN

v Seven Universal Serial Bus (USB) 2.0

ports (two front, four rear, and one internal for the optional USB Hypervisor flash device)

v Two Ethernet ports v Four-port integrated SATA controller v Integrated Trusted Platform Module

(TPM) support

v One serial port v One VGA port

support

Chapter 2. General information

Table 1. Features and specifications (continued)

RAID controllers:

v An IBM ServeRAID-BR10il SAS/SATA

Controller that provides RAID levels 0, 1, and 1E (comes standard on some hot-swap SAS and hot-swap SATA models).

v An optional IBM ServeRAID-MR10i

SAS/SATA Controller SAS/SATA adapter that provides RAID levels 0, 1, 5, 6, and 10 can be ordered.

v An optional IBM ServeRAID-M1015

SAS/SATA controller that provides RAID levels 0,1,10, and 5 can be ordered.

Acoustical noise emissions:

v Sound power, idling: 6.5 bels maximum v Sound power, operating: 6.5 bels

maximum

Environment:

v Air temperature:

– Server on: 10°C to 35°C (50.0°F to

95.0°F); altitude: 0 to 914.4 m (3000 ft)

– Server on: 10°C to 32°C (50.0°F to

89.6°F); altitude: 914.4 m (3000 ft) to

2133.6 m (7000.0 ft)

– Server off: 10°C to 43°C

(50°F to 109.4°F); maximum altitude:

2133.6 m (7000.0 ft)

– Shipping: -40°C to 60°C

(-104°F to 140°F)

v Humidity:

– Server on: 8% to 80% – Server off: 8% to 80%

v Particulate contamination:

Attention: Airborne particulates and reactive gases acting alone or in combination with other environmental factors such as humidity or temperature might pose a risk to the server. For information about the limits for particulates and gases, see “Notices,” on page 221.

Video controller (integrated into IMM):

v Matrox G200 v SVGA compatible video controller v DDR2 128 MB SDRAM video memory v Avocent Digital Video Compression v Video memory is not expandable

Note: The maximum video resolution is 1280 x 1024

Size:

v Height: 43 mm (1.69 inches, 1U) v Depth: 560.1 mm (22 inches) v Width: 430 mm (17.3 inches) v Maximum weight: 11.4 kg (25.1 lb)

when fully configured

Heat output:

Approximate heat output: v Minimum configuration: 171 BTU per

hour (50 watts)

v Maximum configuration: 1024 BTU per

hour (300 watts)

Electrical input:

v Sine-wave input (50 / 60 Hz) required v Input voltage low range:

– Minimum: 100 V ac – Maximum: 127 V ac

v Input voltage high range:

– Minimum: 200 V ac – Maximum: 240 V ac

v Input kilovolt-amperes (kVA),

approximately: – Minimum: 0.102 kVA – Maximum: 0.55 kVA

Notes:

1. Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in use.

2. The sound levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The noise emission level stated in the declared (upper limit) sound-power level, in bels, for a random sample of system.

3. There is no keyboard connector or mouse connector on the server. You can connect a USB keyboard and USB mouse to the server by using the USB connectors.

Software

Lenovo provides software to help get your server up and running.

EasyStartup

The ThinkServer EasyStartup program simplifies the process of configuring your RAID controllers and installing supported Microsoft Windows and Linux operating systems and device drivers on your server. The EasyStartup program is provided with your server on DVD. The DVD is self starting (bootable). The User Guide for the EasyStartup program is on the DVD and can be accessed directly from the program interface. For additional information, see “Using the EasyStartup DVD” on page 209.

12 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

EasyManage

The ThinkServer EasyManage Core server provides centralized hardware and software inventory management and secure automated system management through a centralized console. The ThinkServer EasyManage Agent enables other clients on the network to be managed by the centralized console. The ThinkServer EasyManage Core Server is supported on 32-bit Windows Server 2008 products. The ThinkServer EasyManage Agent is supported on 32-bit and 64-bit Windows, Red Hat, and SUSE operating systems.

Chapter 2. General information 13

14 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Chapter 3. General Checkout

You can solve many problems without outside assistance by following the troubleshooting procedures in this Hardware Maintenance Manual and on the Lenovo Web site. This document describes the diagnostic tests that you can perform, troubleshooting procedures, and explanations of error messages and error codes. The documentation that comes with your operating system and software also contains troubleshooting information.

Checkout procedure

The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server.

About the checkout procedure

Before you perform the checkout procedure for diagnosing hardware problems, review the following information:

v Read the safety information that begins on page 1. v The diagnostic programs provide the primary methods of testing the major components of the server,

such as the system board, Ethernet controller, keyboard, mouse (pointing device), serial ports, and hard disk drives. You can also use them to test some external devices. If you are not sure whether a problem is caused by the hardware or by the software, you can use the diagnostic programs to confirm that the hardware is working correctly.

v When you run the diagnostic programs, a single problem might cause more than one error message.

When this happens, correct the cause of the first error message. The other error messages usually will not occur the next time you run the diagnostic programs.

Exception: If multiple error codes or system-board LEDs indicate a microprocessor error, the error might be in the microprocessor or in the microprocessor socket. See “Microprocessor problems” on page 58 for information about diagnosing microprocessor problems.

v Before you run the diagnostic programs, you must determine whether the failing server is part of a

shared hard disk drive cluster (two or more servers sharing external storage devices). If it is part of a cluster, you can run all diagnostic programs except the ones that test the storage unit (that is, a hard disk drive in the storage unit) or the storage adapter that is attached to the storage unit. The failing server might be part of a cluster if any of the following conditions is true:

– You have identified the failing server as part of a cluster (two or more servers sharing external

storage devices).

– One or more external storage units are attached to the failing server and at least one of the attached

storage units is also attached to another server or unidentifiable device.

– One or more servers are located near the failing server.

Important: If the server is part of a shared hard disk drive cluster, run one test at a time. Do not run any suite of tests, such as “quick” or “normal” tests, because this might enable the hard disk drive diagnostic tests.

v If the server is halted and a POST error code is displayed, see “Event logs” on page 19. If the server is

halted and no error message is displayed, see “Troubleshooting tables” on page 50 and “Solving undetermined problems” on page 103.

v For information about power-supply problems, see “Solving power problems” on page 102. v For intermittent problems, check the error log; see “Event logs” on page 19 and “Diagnostic programs

and messages” on page 68.

Performing the checkout procedure

To perform the checkout procedure, complete the following steps:

1. Is the server part of a cluster?

v No: Go to step 2. v Yes: Shut down all failing servers that are related to the cluster. Go to step 2.

2. Complete the following steps: a. Check the power supply LEDs (see “Power-supply LEDs” on page 67). b. Turn off the server and all external devices. c. Check all internal and external devices for compatibility at http://www.lenovo.com/support. d. Check all cables and power cords. e. Set all display controls to the middle positions. f. Turn on all external devices. g. Turn on the server. If the server does not start, see “Troubleshooting tables” on page 50. h. Check the system-error LED on the operator information panel. If it is flashing, check the LEDs on

the system board (see “System-board LEDs” on page 112).

i. Check for the following results:

v Successful completion of POST (see “POST” on page 21 for more information) v Successful completion of startup

Diagnosing a problem

Before you contact Lenovo or an approved warranty service provider, follow these procedures in the order in which they are presented to diagnose a problem with your server:

1. Determine what has changed.

Determine whether any of the following items were added, removed, replaced, or updated before the problem occurred:

v Device drivers v Server firmware v Hardware components v Software

If possible, return the server to the condition it was in before the problem occurred.

2. Collect data.

Thorough data collection is necessary for diagnosing hardware and software problems.

a. Document error codes and system-board LEDs.

v System error codes: See “POST error codes” on page 21 for information about a specific error

code.

v See “System-board LEDs” on page 112 for the location of the system-board LEDs. v Software or operating-system error codes: See the documentation for the software or operating

system for information about a specific error code. See the manufacturer’s Web site for documentation.

b. Collect system data.

Run the Dynamic System Analysis (DSA) diagnostics program to collect information about the hardware, firmware, software, and operating system. Have this information available when you contact Lenovo or an approved warranty service provider. See “Diagnostic programs and messages” on page 68 for the instructions to run the DSA program.

If you need to download the latest version of DSA , go to http://www.lenovo.com/support.

3. Follow the problem-resolution procedures.

16 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

The four problem-resolution procedures are presented in the order in which they are most likely to solve your problem. Follow these procedures in the order in which they are presented:

a. Check for and apply code updates.

Most problems that appear to be caused by faulty hardware are actually caused by the server firmware (formerly BIOS firmware), device firmware, or device drivers that are not at the latest levels.

1) Determine the existing code levels.

In DSA, click Firmware/VPD to view system firmware levels, or click Software to view operating-system levels.

2) Download and install updates of code that is not at the latest level.

Important: Some cluster solutions require specific code levels or coordinated code updates. If

the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

To display a list of available updates for your server, go to http://www.lenovo.com/support. When you click an update, an information page is displayed, including a list of the problems

that the update fixes. Review this list for your specific problem; however, even if your problem is not listed, installing the update might solve the problem.

b. Check for and correct an incorrect configuration.

If the server is incorrectly configured, a system function can fail to work when you enable it; if you make an incorrect change to the server configuration, a system function that has been enabled can stop working.

1) Make sure that all installed hardware and software are supported.

See http://www.lenovo.com/support to verify that the server supports the installed operating system, optional devices, and software levels. If any hardware or software component is not supported, uninstall it to determine whether it is causing the problem. You must remove nonsupported hardware before you contact Lenovo or an approved warranty service provider for support.

2) Make sure that the server, operating system, and software are installed and configured

correctly.

Many configuration problems are caused by loose power or signal cables or incorrectly seated adapters. You might be able to solve the problem by turning off the server, reconnecting cables, reseating adapters, and turning the server back on. See “Checkout procedure” on page 15 for the instructions to perform the checkout procedures.

If the problem is associated with a specific function (for example, if a RAID hard disk drive is marked offline in the RAID array), see the documentation for the associated controller and management or controlling software to verify that the controller is correctly configured.

Problem determination information is available for many devices such as RAID and network adapters.

For problems with operating systems or Lenovo software or devices, complete the following steps.

Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary slightly from what is described in this document.

a) Go to: http://www.lenovo.com/support. b) From the Select your product list, select Servers and Storage. c) In the Browse by product window Family: list, select ThinkServer RS210. d) Click Downloads and drivers . e) Click User’s guides and manuals to look for related documentation.

c. Check for service bulletins.

Chapter 3. General Checkout 17

Lenovo service bulletins document known problems and suggested solutions. To search for service bulletins, complete the following steps.

1) Go to: http://www.lenovo.com/support.

2) From the Select your product list, select Servers and Storage.

3) In the Browse by product window Family: list, select ThinkServer RS210.

4) Click Downloads and drivers to look for service information.

Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary slightly from what is described in this document.

d. Check for and replace defective hardware.

If a hardware component is not operating within specifications, it can cause unpredictable results. Most hardware failures are reported as error codes in a system or operating-system log. See “Troubleshooting tables” on page 50 and Chapter 6, “Replacing FRUs,” on page 115 for more information. Hardware errors are also indicated by LEDs on the system board (see “System-board LEDs” on page 112 for more information).

Troubleshooting procedures are also provided on the Lenovo Web site. A single problem might cause multiple symptoms. Follow the diagnostic procedure for the most obvious symptom. If that procedure does not diagnose the problem, use the procedure for another symptom, if possible. To locate troubleshooting procedures for your server, complete the following steps.

Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary slightly from what is described in this document.

1) Go to: http://www.lenovo.com/support.

2) From the Select your product list, select Servers and Storage.

3) In the Browse by product window Family: list, select ThinkServer RS210.

4) Under Support & downloads, click Troubleshoot.

5) Under Diagnostic, select the troubleshooting procedure for the symptom that you are

observing. For more troubleshooting information, see Chapter 4, “Diagnostics,” on page 19. If the problem remains, contact Lenovo or an approved warranty service provider for assistance

with additional problem determination and possible hardware replacement. Be prepared to provide information about any error codes and collected data.

Undocumented problems

If you have completed the diagnostic procedure and the problem remains, the problem might not have been previously identified by Lenovo. After you have verified that all code is at the latest level, all hardware and software configurations are valid, and no LEDs or log entries indicate a hardware component failure, contact Lenovo or an approved warranty service provider for assistance. Be prepared to provide information about any error codes and collected data and the problem determination procedures that you have used.

18 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Chapter 4. Diagnostics

This chapter describes the diagnostic tools that are available to help you solve problems that might occur in the server.

Diagnostic tools

The following tools are available to help you diagnose and solve hardware-related problems:

v POST error messages and error logs

The power-on self-test (POST) generates messages to indicate successful test completion or the detection of a problem. See “POST” on page 21, “Event logs,” and “POST error codes” on page 21 for more information.

v Troubleshooting tables

These tables list problem symptoms and actions to correct the problems. See “Troubleshooting tables” on page 50 for more information.

v Dynamic System Analysis (DSA) Preboot diagnostic programs

The DSA Preboot diagnostic programs provide problem isolation, configuration analysis, and error log collection. The diagnostic programs are the primary method of testing the major components of the server and are stored in integrated USB memory. The diagnostic programs collect the following information about the server: – System configuration – Network interfaces and settings – Installed hardware – Service processor status and configuration – Vital product data, firmware, and UEFI configuration – Hard disk drive health – RAID controller configuration – Controller and service processor event logs, including the following information:

- System error logs

- Temperature, voltage, and fan speed information

- Self-monitoring Analysis, and Reporting Technology (SMART) data

- Machine check registers

- USB information

- Monitor configuration information

- PCI slot information

The diagnostic programs create a merged log that includes events from all collected logs. The information is collected into a file that you can send to Lenovo service and support. Additionally, you can view the server information locally through a generated text report file. You can also copy the log to removable media and view the log from a Web browser. See “Running the diagnostic programs” on page 69 for more information.

v Server LEDs

Use the LEDs on the server to diagnose system errors quickly. See “System-board LEDs” on page 112 for more information.

Event logs

Error codes and messages are displayed in the following types of event logs: v POST event log: This log contains the three most recent error codes and messages that were generated

during POST. You can view the POST event log through the Setup utility.

v System-event log: This log contains messages that were generated during POST and all system status

messages from the service processor. You can view the contents of the system-event log from the Setup utility for more information.

The system-event log is limited in size. When it is full, new entries will not overwrite existing entries; therefore, you must periodically clear the system-event log through the Setup utility. When you are troubleshooting, you might have to clear the system-event log to make the most recent events available for analysis.

Each system-event log entry is displayed on its own page. Message are listed on the left side of the screen, and details about the selected message is displayed on the right side of the screen. To move from one entry to the next, use the Up Arrow (↑) and Down Arrow (↓) keys.

The system-event log indicates an assertion event when an event has occurred. It indicates a de-assertion event when the event is no longer occurring.

v Integrated management module (IMM) event log: This log contains a filtered subset of all IMM,

POST, and system management interrupt (SMI) events. You can view the IMM event log through the IMM Web interface and through the Dynamic System Analysis (DSA) program (as the ASM event log).

v DSA log: This log is generated by the Dynamic System Analysis (DSA) program, and it is a

chronologically ordered merge of the system-event log (as the IPMI event log), the IMM chassis-event log (as the ASM event log), and the operating-system event logs. You can view the DSA log through the DSA program.

Viewing event logs through the Setup utility

To view the POST event log or system-event log, complete the following steps:

1. Turn on the server.

2. When the prompt <F1> Setup is displayed, press F1. If you have set both a power-on password and

an administrator password, you must type the administrator password to view the event logs.

3. Select System Event Logs and use one of the following procedures:

v To view the POST event log, select POST Event Viewer. v To view the IMM system-event log, select System Event Log.

Viewing event logs without restarting the server

When the server is not hung and the IMM is connected to a network, methods are available for you to view one or more event logs without having to restart the server.

You can use the DSA Preboot to view the system event log (as the IPMI event log), the IMM event log (as the ASM event log), or the merged DSA log. You must restart the server to use DSA Preboot to view those logs.

You can view the IMM system event log through the Event Log link in the integrated management module (IMM) Web interface.

Table 2. Methods for viewing event logs

Condition Action

The server is not hung and is connected to a network.

The server is not hung and is not connected to a network.

v Use IPMItool to view the system-event log.

Use IPMItool locally to view the system-event log.

20 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Table 2. Methods for viewing event logs (continued)

Condition Action

The server is hung.

v If DSA Preboot is installed, restart the server and press

F2 to start DSA Preboot and view the event logs.

v If DSA Preboot is not installed, insert the DSA Preboot

CD and restart the server to start DSA Preboot and view the event logs.

v Alternatively, you can restart the server and press F1

to start the Setup utility and view the POST event log or system-event log. For more information, see “Viewing event logs without restarting the server” on page 20.

Clearing the event logs

To clear the event logs, complete the following steps.

Note: The POST event log is automatically cleared each time the server is restarted.

1. Turn on the server.

2. When the prompt <F1> Setup is displayed, press F1. If you have set both a power-on password and

an administrator password, you must type the administrator password to view the error logs.

3. Use one of the following procedures:

v To clear the IMM system-event log, select System Event Logs --> System Event Log. Select Clear

System Event Log; then, press Enter twice.

POST

When you turn on the server, it performs a series of tests to check the operation of the server components and some optional devices in the server. This series of tests is called the power-on self-test, or POST.

Note: This server does not use beep codes for server status.

If a power-on password is set, you must type the password and press Enter, when you are prompted, for POST to run.

If POST detects a problem, an error message is displayed. See “POST error codes” for more information.

POST error codes

The following table describes the POST error codes and suggested actions to correct the detected problems. These errors can appear as severe, warning, or informational.

Chapter 4. Diagnostics 21

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Error code Description Action

0010002 Microprocessor not supported.

0011000 Invalid microprocessor type.

0011004 Microprocessor failed BIST.

001100A Microcode updated failed.

0050001 DIMM disabled.

1. (Trained service technician only) Reseat the microprocessor and restart the server.

2. (Trained service technician only) Remove the microprocessor and install a new microprocessor. Restart the server. If the error is corrected, the old microprocessor is bad and must be replaced.

3. Replace the following components one at a time, in the order shown, restarting the server each time.

a. (Trained service technician only)

Microprocessor

b. (Trained service technician only) System board

1. Update the server firmware to the latest level (see

“Updating the firmware” on page 212).

2. (Trained service technician only) Remove and replace the affected microprocessor (error LED is lit) with a supported type (see “Installing the microprocessor” on page 141).

1. Update the server firmware to the latest level (see “Updating the firmware” on page 212).

2. (Trained service technician only) Reseat the microprocessor.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. (Trained service technician only)

Microprocessor

b. (Trained service technician only) System board

1. Update the server firmware to the latest level (see

“Updating the firmware” on page 212).

2. (Trained service technician only) Replace the microprocessor.

1. If the server fails the POST memory test, reseat the DIMMs.

2. Remove and replace any DIMM for which the associated error LED is lit (see “Removing a memory module” on page 124 and “Installing a memory module” on page 125).

3. Run the Setup utility to enable all the DIMMs.

4. Run the DSA Preboot memory test (see “Running

the diagnostic programs” on page 69).

22 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Error code Description Action

0051003 Uncorrectable DIMM error

1. If the server failed the POST memory test, reseat the DIMMs.

2. Remove and replace any DIMM for which the associated error LED is lit (see “Removing a memory module” on page 124 and “Installing a memory module” on page 125).

3. Run the Setup utility to enable all the DIMMs.

4. Run the DSA Preboot memory test (see“Running

the diagnostic programs” on page 69).

0051006 DIMM mismatch detected Make sure that the DIMMs match and are installed in

the correct sequence (see “Installing a memory module” on page 125).

0051009 No memory detected.

1. Make sure that the server contains DIMMs.

2. Reseat the DIMMs.

3. Install DIMMs in the correct sequence (see

“Installing a memory module” on page 125).

005100A No usable memory detected.

1. Make sure that the server contains DIMMs.

2. Reseat the DIMMs.

3. Install DIMMs in the correct sequence (see

“Installing a memory module” on page 125).

4. Clear CMOS memory to re-enable all the memory connectors (see “System-board switches and jumpers” on page 111).

0058001 PFA threshold exceeded

1. Update the server firmware to the latest level (see “Updating the firmware” on page 212).

2. Reseat the DIMMs and run the memory test (see “Running the diagnostic programs” on page 69).

3. Replace the failing DIMM, which is indicated by a lit LED on the system board.

Chapter 4. Diagnostics 23

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Error code Description Action

0058007 DIMM population is unsupported.

0058008 DIMM failed memory test.

00580A4 Memory population changed. Information only. Memory has been added, moved,

0068002 CMOS battery cleared.

2011001 PCI-X PERR

1. Reseat the DIMMs, and then restart the server.

2. Remove the lowest-numbered DIMM pair of

those that are identified and replace it with an identical pair of known good DIMMs, then restart the server.

3. Return the removed DIMMs, one pair at a time, to their original connectors, restarting the server after each pair, until a pair fails. Replace the DIMMs in the failed pair with identical known good DIMMs, restarting the server after each DIMM is installed. Replace the failed DIMM. Repeat this step until you have tested all removed DIMMs.

4. (Trained service technician only) Replace the system board.

1. Reseat the DIMMs, and then restart the server.

2. Replace the following components one at a time,

in the order shown, then restart the server after each:

a. DIMM b. (Trained service technician only) System board

or changed.

1. Reseat the battery.

2. Clear the CMOS memory (see Table 6 on page

111).

3. Replace the following components one at a time, in the following order, restarting the server after each one:

a. Battery b. (Trained service technician only) System board

1. Check the riser-card LEDs.

2. Reseat all affected adapters and riser cards.

3. Update the PCI adapter firmware.

4. Remove the adapter from the riser card.

5. Replace the following components one at a time,

in the order shown, restarting the server each time:

a. Riser card b. (Trained service technician only) System board

24 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Error code Description Action

2018001 PCI Express uncorrected or uncorrected error

1. Check the riser-card LEDs.

2. Reseat all affected adapters and riser cards.

3. Update the PCI adapter firmware.

4. Remove the adapter from the riser card.

5. Replace the following components one at a time,

in the order shown, restarting the server each time:

a. Riser card b. (Trained service technician only) System board

2018002 Option ROM resource allocation failure Informational message that some devices might not

be initialized.

1. If possible, rearrange the order of the adapters in the PCI slots to change the load order of the optional-device ROM code.

2. Run the Setup utility, select Startup Options, and change the boot priority to change the load order of the optional-device ROM code.

3. Run the Setup utility and disable some other resources, if their functions are not being used, to make more space available.

a. Select Startup Options → Planar Ethernet

(PXE/DHCP) to disable the integrated

Ethernet controller ROM.

b. Select Advanced Functions → PCI Bus Control

→ PCI ROM Control Execution to disable the

ROM of the adapter in the PCI slots.

c. Select Devices and I/O Ports to disable any of

the integrated devices.

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Each adapter b. (Trained service technician only) System board

3xx0007 (xx can be 00 -

19)

Firmware fault detected, system halted

1. Recover the server firmware to the latest level.

2. Undo any recent configuration changes, or clear

CMOS memory to restore the settings to the default values (see Table 6 on page 111).

3. Remove any recently installed hardware.

Chapter 4. Diagnostics 25

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Error code Description Action

3038003 Firmware corrupted

3048005 Booted secondary (backup) UEFI image Information message that the backup UEFI settings

3048006 Booted secondary (backup) UEFI image

because of ABR

305000A RTC date/time is incorrect

3058001 System configuration invalid

1. Run the Setup utility, select Load Default Settings, and save the settings to recover the

server firmware.

2. (Trained service technician only) Replace the system board.

are used.

1. Run the Setup utility, select Load Default Settings, and save the settings to recover the

primary UEFI settings.

2. Turn off the server and remove it from the power source.

3. Reconnect the server to the power source, then turn on the server.

1. Adjust the date and time settings in the Setup utility, and then restart the server.

2. Reseat the battery.

3. Replace the following components one at a time,

in the order shown, restarting the server each time:

a. Battery b. (Trained service technician only) System board

1. Run the Setup utility, and select Save Settings.

2. Run the Setup utility, select Load Default

Settings, and save the settings.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Battery b. Failing device (if the device is a FRU, it must

be replaced by a trained service technician only)

c. (Trained service technician only) System board

26 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Error code Description Action

3058004 Three boot failure

1. Undo any recent system changes, such as new settings or newly installed devices.

2. Make sure that the server is attached to a reliable power source.

3. Make sure that the operating system is not corrupted.

4. Run the Setup utility, save the configuration, and then restart the server.

5. See “Problem determination tips” on page 104.

3108007 System configuration restored to default

settings

3138002 Boot configuration error

Information only. This message is usually associated with the CMOS battery clear event.

1. Remove any recent configuration changes made to the Setup utility.

2. Run the Setup utility, select Load Default Settings, and save the settings.

3808000 IMM communication failure

1. Remove power from the server for 30 seconds, and then reconnect the server to power and restart it.

2. Update the IMM firmware to the latest level (see “Updating the firmware” on page 212).

3. Make sure that the virtual media key is seated and not damaged.

4. (Trained service technician only) Replace the system board.

3808002 Error updating system configuration to IMM

1. Remove power from the server, and then reconnect the server to power and restart it.

2. Run the Setup utility and select Save Settings.

3. Update the IMM firmware to the latest level (see

“Updating the firmware” on page 212).

3808003 Error retrieving system configuration from

IMM

1. Remove power from the server, and then reconnect the server to power and restart it.

2. Run the Setup utility and select Save Settings.

3. Update the IMM firmware to the latest level (see

“Updating the firmware” on page 212).

Chapter 4. Diagnostics 27

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Error code Description Action

3808004 IMM system event log full

3818001 Core Root of Trust Measurement (CRTM)

update failed

3818002 Core Root of Trust Measurement (CRTM)

update aborted

3818003 Core Root of Trust Measurement (CRTM)

flash lock failed

3818004 Core Root of Trust Measurement (CRTM)

system error

3818005 Current Bank Core Root of Trust

Measurement (CRTM) capsule signature invalid

3818006 Opposite bank CRTM capsule signature

invalid

3818007 CRTM update capsule signature invalid

v When using out-of-band, use the IMM Web

interface or IPMItool to clear the logs from the operating system.

v When using the local console:

1. Run the Setup utility.

2. Select System Event Log.

3. Select Clear System Event Log.

4. Restart the server.

1. Run the Setup utility, select Load Default

Settings, and save the settings.

2. (Trained service technician only) Replace the system board.

1. Run the Setup utility, select Load Default Settings, and save the settings.

2. (Trained service technician only) Replace the system board.

1. Run the Setup utility, select Load Default Settings, and save the settings.

2. (Trained service technician only) Replace the system board.

1. Run the Setup utility, select Load Default Settings, and save the settings.

2. (Trained service technician only) Replace the system board.

1. Run the Setup utility, select Load Default Settings, and save the settings.

2. (Trained service technician only) Replace the system board.

1. Switch the server firmware bank to the backup bank (see “Starting the backup server firmware” on page 213).

2. Run the Setup utility, select Load Default Settings, and save the settings.

3. Switch the bank back to the primary bank.

4. (Trained service technician only) Replace the

system board.

1. Run the Setup utility, select Load Default Settings, and save the settings.

2. (Trained service technician only) Replace the system board.

28 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Error code Description Action

3828004 AEM power capping disabled

1. Check the settings and the event logs.

2. Make sure that the Active Energy Manager

feature is enabled in the Setup utility. Click

System Settings → Power → Active Energy Manager → Capping Enabled .

3. Update the server firmware to the latest level (see “Updating the firmware” on page 212).

4. Update the IMM firmware to the latest level (see “Updating the firmware” on page 212).

System-event log

The system-event log contains messages of three types:

Information

Information messages do not require action; they record significant system-level events, such as when the server is started.

Warning

Warning messages do not require immediate action; they indicate possible problems, such as when the recommended maximum ambient temperature is exceeded.

Error Error messages might require action; they indicate system errors, such as when a fan is not

detected.

Each message contains date and time information, and it indicates the source of the message (POST or the IMM).

Chapter 4. Diagnostics 29

Integrated management module error messages

The following table describes the IMM error messages and suggested actions to correct the detected problems.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Message Severity Description Action

Numeric sensor Ambient Temp going high (upper critical) has asserted.

Numeric sensor Ambient Temp going high (upper non-recoverable) has asserted.

Numeric sensor Planar 3.3V going low (lower critical) has asserted.

Numeric sensor Planar 3.3V going high (upper critical) has asserted.

Numeric sensor Planar 5V going low (lower critical) has asserted.

Numeric sensor Planar 5V going high (upper critical) has asserted.

Numeric sensor Planar VBAT going low (lower critical) has asserted.

Numeric sensor Fan n Tach going low (lower critical) has asserted. (n = fan number)

Error An upper critical sensor

going high has asserted.

Error An upper nonrecoverable

sensor going high has asserted.

Error A lower critical sensor going

low has asserted.

Error An upper critical sensor

going high has asserted.

Error A lower critical sensor going

low has asserted.

Error An upper critical sensor

going high has asserted.

Error A lower critical sensor going

low has asserted.

Error A lower critical sensor going

low has asserted.

Reduce the ambient temperature.

(Trained service technician only) Replace the system board.

Replace the 3 V battery.

1. Reseat the failing fan n, which is indicated by a lit LED on the system board (see “System-board LEDs” on page 112).

2. Replace the failing fan.

(n = fan number)

30 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

The Processor CPU nStatus has Failed with IERR. (n = microprocessor number)

Error A processor failed - IERR

condition has occurred.

1. Make sure that the latest levels of firmware and device drivers are installed for all adapters and standard devices, such as Ethernet, SCSI, and SAS. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

2. Run the DSA program for the hard disk drives and other I/O devices.

3. (Trained service technician only) Replace microprocessor n.

(n = microprocessor number)

An Over-Temperature Condition has been detected on the Processor CPU nStatus. (n = microprocessor number)

Error An overtemperature

condition has occurred for microprocessor n. (n = microprocessor number)

1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffle is in place and correctly installed, and that the server cover is installed and completely closed.

2. Make sure that the heat sink for microprocessor n is installed correctly.

3. (Trained service technician only) Replace microprocessor n.

(n = microprocessor number)

Chapter 4. Diagnostics 31

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

The Processor CPU nStatus has Failed with FRB1/BIST condition. (n = microprocessor number)

The Processor CPU nStatus has a Configuration Mismatch. (n = microprocessor number)

An SM BIOS Uncorrectable CPU complex error for Processor CPU nStatus has asserted. (n = microprocessor number)

Error A processor failed -

FRB1/BIST condition has occurred.

Error A processor configuration

mismatch has occurred.

Error An SMBIOS uncorrectable

CPU complex error has asserted.

1. Check for a server firmware update. Important:: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

2. (Trained service technician only) Reseat microprocessor n.

3. (Trained service technician only) Replace microprocessor n.

(n = microprocessor number)

1. (Trained service technician only) Replace the microprocessor.

1. Check for a server firmware update. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

2. (Trained service technician only) Reseat microprocessor n.

3. (Trained service technician only) Replace microprocessor n.

(n = microprocessor number)

32 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Sensor CPU nOverTemp has transitioned to critical from a less severe state. (n = microprocessor number)

Error A sensor has changed to

Critical state from a less severe state.

2. Make sure that the heat sink for microprocessor n is installed correctly.

3. (Trained service technician only) Replace microprocessor n.

(n = microprocessor number)

Sensor CPU nOverTemp has transitioned to non-recoverable from a less severe state. (n = microprocessor number)

Error A sensor has changed to

Nonrecoverable state from a less severe state.

2. Make sure that the heat sink for microprocessor n is installed correctly.

3. (Trained service technician only) Replace microprocessor n.

(n = microprocessor number)

Sensor CPU nOverTemp has transitioned to critical from a non-recoverable state. (n = microprocessor number)

Error A sensor has changed to

Critical state from Nonrecoverable state.

2. Make sure that the heat sink for microprocessor n is installed correctly.

3. (Trained service technician only) Replace microprocessor n.

(n = microprocessor number)

Chapter 4. Diagnostics 33

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Sensor CPU nOverTemp has transitioned to non-recoverable. (n = microprocessor number)

A bus timeout has occurred on system %1. (%1 = CIM_ComputerSystem. ElementName)

The System %1 encountered a POST Error. (%1 = CIM_ComputerSystem. ElementName)

Error A sensor has changed to

Nonrecoverable state.

Error A bus timeout has occurred.

Error A POST error has occurred.

(Sensor = ABR Status)

2. Make sure that the heat sink for microprocessor n is installed correctly.

3. (Trained service technician only) Replace microprocessor n.

(n = microprocessor number)

1. Remove the adapter from the PCI slot that is indicated by a lit LED.

2. Replace the extender card.

3. Remove all PCI adapters.

4. (Trained service technicians

only) Replace the system board.

1. Recover the server firmware from the backup page (see “Recovering the server firmware” on page 100).

2. Update the server firmware to the latest level. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

34 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

The System %1 encountered a POST Error. (%1 = CIM_ComputerSystem. ElementName)

Error A POST error has occurred.

(Sensor = Firmware Error)

1. Update the server firmware on the primary page. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

2. (Trained service technician only) Replace the system board.

A Uncorrectable Bus Error has occurred on system %1. (%1 = CIM_ComputerSystem. ElementName)

Error A bus uncorrectable error

has occurred. (Sensor = Critical Int PCI)

1. Check the system-event log.

2. Check the PCI error LEDs.

3. Remove the adapter from the

indicated PCI slot.

4. Check for a server firmware update. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

5. (Trained service technician only) Replace the system board.

Chapter 4. Diagnostics 35

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

A Uncorrectable Bus Error has occurred on system %1. (%1 = CIM_ComputerSystem. ElementName)

Error A bus uncorrectable error

has occurred. (Sensor = Critical Int CPU)

Error A bus uncorrectable error

has occurred. (Sensor = Critical Int DIM)

1. Check the system-event log.

2. Check the microprocessor

error LEDs.

3. (Trained service technician only) Replace microprocessor .

5. (Trained service technician only) Replace the system board.

1. Check the system-event log.

2. Check the DIMM error LEDs.

3. Remove the failing DIMM

from the system board.

5. Make sure that the installed DIMMs are supported and configured correctly.

6. (Trained service technician only) Replace the system board.

36 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Sensor Sys Board Fault has transitioned to critical from a less severe state.

Error A sensor has changed to

Critical state from a less severe state.

1. Check the system-event log.

2. Check for an error LED on

the system board.

3. Replace any failing device.

4. Check for a server firmware

update. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

5. (Trained service technician only) Replace the system board.

Sensor RAID Error has transitioned to critical from a less severe state.

Error A sensor has changed to

Critical state from a less severe state.

1. Check the hard disk drive LEDs.

2. Reseat the hard disk drive for which the status LED is lit.

3. Replace the defective hard disk drive.

The Drive n Status has been removed from unit Drive 0 Status.

Error A drive has been removed. Reseat hard disk drive n.

(n = hard disk drive number)

The Drive n Status has been disabled due to a detected fault. (n = hard disk drive number)

Error A drive has been disabled

because of a fault.

1. Run the hard disk drive diagnostic test on drive n.

2. Reseat the following components:

a. Hard disk drive b. Cable from the system

board to the backplane

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Hard disk drive b. Cable from the system

board to the backplane

c. Hard disk drive backplane

(n = hard disk drive number)

Chapter 4. Diagnostics 37

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Array %1 is in critical condition. (%1 = CIM_ComputerSystem. ElementName)

Array %1 has failed. (%1 = CIM_ComputerSystem. ElementName)

Memory uncorrectable error detected for DIMM All DIMMs on Memory Subsystem All DIMMs.

Memory Logging Limit Reached for DIMM All DIMMs on Memory Subsystem All DIMMs.

Memory DIMM Configuration Error for All DIMMs on Memory Subsystem All DIMMs.

Memory uncorrectable error detected for DIMM One of the DIMMs on Memory Subsystem One of the DIMMs.

Error An array is in Critical state.

(Sensor = Drive n Status) (n = hard disk drive number)

Error An array is in Failed state.

(Sensor = Drive n Status) (n = hard disk drive number)

Error A memory uncorrectable

error has occurred.

Error The memory logging limit

has been reached.

Error A DIMM configuration error

has occurred.

Error A memory uncorrectable

error has occurred.

Replace the hard disk drive that is indicated by a lit status LED.

1. If the server failed the POST memory test, reseat the DIMMs.

2. Replace any DIMM that is indicated by a lit error LED. Note: You do not have to replace DIMMs by pairs.

3. Run the Setup utility to enable all the DIMMs.

4. Run the DSA memory test.

1. Update the server firmware to

the latest level. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

2. Reseat the DIMMs and run the DSA memory test.

3. Replace any DIMM that is indicated by a lit error LED.

Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology.

1. If the server failed the POST memory test, reseat the DIMMs.

2. Replace any DIMM that is indicated by a lit error LED. Note: You do not have to replace DIMMs by pairs.

3. Run the Setup utility to enable all the DIMMs.

4. Run the DSA memory test.

38 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Memory Logging Limit Reached for DIMM One of the DIMMs on Memory Subsystem One of the DIMMs.

Error The memory logging limit

has been reached.

1. Update the server firmware to the latest level. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

2. Reseat the DIMMs and run the DSA memory test.

3. Replace any DIMM that is indicated by a lit error LED.

Memory DIMM Configuration Error for One of the DIMMs on Memory Subsystem One of the DIMMs.

Error A DIMM configuration error

has occurred.

Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology.

Memory uncorrectable error detected for DIMM n Status on Memory Subsystem DIMM n Status. (n = DIMM number)

Error A memory uncorrectable

error has occurred.

1. If the server failed the POST memory test, reseat the DIMMs.

2. Replace any DIMM that is indicated by a lit error LED. Note: You do not have to replace DIMMs by pairs.

3. Run the Setup utility to enable all the DIMMs.

4. Run the DSA memory test.

5. (Trained service technician

only) Replace the system board.

Memory Logging Limit Reached for DIMM nStatus on Memory Subsystem DIMMnStatus. (n = DIMM number)

Error The memory logging limit

has been reached.

2. Reseat the DIMMs and run the DSA memory test.

3. Replace any DIMM that is indicated by a lit error LED.

Chapter 4. Diagnostics 39

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Memory DIMM Configuration Error for DIMM nStatus on Memory Subsystem DIMM nStatus. (n = DIMM number)

Sensor DIMM n Temp has transitioned to critical from a less severe state. (n = DIMM number)

A PCI PERR has occurred on system %1. (%1 = CIM_ComputerSystem. ElementName)

Error A DIMM configuration error

has occurred.

Error A sensor has changed to

Critical state from a less severe state.

Error A PCI PERR has occurred.

(Sensor = PCI Slot n; n = PCI slot number)

Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology.

1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.

2. If a fan has failed, complete the action for a fan failure.

3. Replace DIMM n.

(n = DIMM number)

1. Check the extender-card LEDs.

2. Reseat the affected adapters and extender card.

3. Update the server and adapter firmware (UEFI and IMM). Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

4. Remove the adapter from slot n.

5. Replace the PCIe adapter.

6. Replace extender card n.

(n = PCI slot number)

40 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

A PCI SERR has occurred on system %1. (%1 = CIM_ComputerSystem. ElementName)

Error A PCI SERR has occurred.

(Sensor = PCI Slot n; n = PCI slot number)

1. Check the extender-card LEDs.

2. Reseat the affected adapters and extender card.

4. Remove the adapter from slot n.

5. Replace the PCIe adapter.

6. Replace extender card n.

(n = PCI slot number)

A PCI PERR has occurred on system %1. (%1 = CIM_ComputerSystem. ElementName)

Error A PCI PERR has occurred.

(Sensor = One of PCI Err)

1. Check the extender-card LEDs.

2. Reseat the affected adapters and riser card.

4. Remove both adapters.

5. Replace the PCIe adapter.

6. Replace the extender card.

7. (Trained service technician

only) Replace the system board.

Chapter 4. Diagnostics 41

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

A PCI SERR has occurred on system %1. (%1 = CIM_ComputerSystem. ElementName)

Fault in slot System board on system %1. (%1 = CIM_ComputerSystem. ElementName)

Error A PCI SERR has occurred.

(Sensor = One of PCI Err)

Error

1. Check the extender-card LEDs.

2. Reseat the affected adapters and extender card.

4. Remove both adapters.

5. Replace the PCIe adapter.

6. Replace the extender card.

7. (Trained service technician

only) Replace the system board.

1. Check the extender-card LEDs.

2. Reseat the affected adapters and extender card.

4. Remove both adapters.

5. Replace the PCIe adapter.

6. Replace the extender card.

7. (Trained service technician

only) Replace the system board.

42 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Redundancy Bckup Mem Status has been reduced.

Error Redundancy has been lost

and is insufficient to continue operation.

1. Check the system-event log for DIMM failure events (uncorrectable or PFA) and correct the failures.

2. Re-enable mirroring in the Setup utility.

IMM Network Initialization Complete.

Certificate Authority %1 has detected a %2 Certificate Error. (%1 = IBM_CertificateAuthority. CADistinguishedName; %2 = CIM_PublicKeyCertificate. ElementName)

Info An IMM network has

completed initialization.

Error A problem has occurred

with the SSL Server, SSL Client, or SSL Trusted CA certificate that has been imported into the IMM. The imported certificate must

No action; information only.

1. Make sure that the certificate that you are importing is correct.

2. Try importing the certificate again.

contain a public key that corresponds to the key pair that was previously generated by the Generate a

New Key and Certificate Signing Request link.

Ethernet Data Rate modified from %1 to %2 by user %3.

Info A user has modified the

Ethernet port data rate.

No action; information only.

(%1 = CIM_EthernetPort.Speed; %2 = CIM_EthernetPort.Speed; %3 = user ID)

Ethernet Duplex setting modified from %1 to %2 by user %3.

Info A user has modified the

Ethernet port duplex setting.

No action; information only.

(%1 = CIM_EthernetPort.FullDuplex; %2 = CIM_EthernetPort.FullDuplex; %3 = user ID)

Ethernet MTU setting modified from %1 to %2 by user %3.

Info A user has modified the

Ethernet port MTU setting.

No action; information only.

(%1 = CIM_EthernetPort. ActiveMaximumTransmissionUnit; %2 = CIM_EthernetPort. ActiveMaximumTransmissionUnit; %3 = user ID)

Ethernet Duplex setting modified from %1 to %2 by user %3. (%1 = CIM_EthernetPort.

Info A user has modified the

Ethernet port MAC address setting.

No action; information only.

NetworkAddresses; %2 = CIM_EthernetPort. NetworkAddresses; %3 = user ID)

Ethernet interface %1 by user %2. (%1 = CIM_EthernetPort.EnabledState;

Info A user has enabled or

disabled the Ethernet interface.

No action; information only.

%2 = user ID)

Chapter 4. Diagnostics 43

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Hostname set to %1 by user %2. (%1 = CIM_DNSProtocolEndpoint. Hostname; %2 = user ID)

IP address of network interface modified from %1 to %2 by user %3. (%1 = CIM_IPProtocolEndpoint. IPv4Address; %2 = CIM_StaticIPAssignmentSettingData. IPAddress; %3 = user ID)

IP subnet mask of network interface modified from %1 to %2 by user %3s. (%1 = CIM_IPProtocolEndpoint. SubnetMask; %2 = CIM_StaticIPAssignmentSettingData. SubnetMask; %3 = user ID)

IP address of default gateway modified from %1 to %2 by user %3s. (%1 = CIM_IPProtocolEndpoint. GatewayIPv4Address; %2 = CIM_StaticIPAssignmentSettingData. DefaultGatewayAddress; %3 = user ID)

OS Watchdog response %1 by %2. (%1 = Enabled or Disabled; %2 = user ID)

DHCP[%1] failure, no IP address assigned. (%1 = IP address, xxx.xxx.xxx.xxx)

Remote Login Successful. Login ID: %1 from %2 at IP address %3. (%1 = user ID; %2 = ValueMap(CIM_ProtocolEndpoint. ProtocolIFType; %3 = IP address, xxx.xxx.xxx.xxx)

Info A user has modified the host

name of the IMM.

Info A user has modified the IP

address of the IMM.

Info A user has modified the IP

subnet mask of the IMM.

Info A user has modified the

default gateway IP address of the IMM.

Info A user has enabled or

disabled an OS Watchdog.

Info A DHCP server has failed to

assign an IP address to the IMM.

Info A user has successfully

logged in to the IMM.

No action; information only.

1. Make sure that the network cable is connected.

2. Make sure that there is a DHCP server on the network that can assign an IP address to the IMM.

No action; information only.

44 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Attempting to %1 server %2 by user %3. (%1 = Power Up, Power Down,

Info A user has used the IMM to

perform a power function on the server.

No action; information only.

Power Cycle, or Reset; %2 = IBM_ComputerSystem. ElementName; %3 = user ID)

Security: Userid: ’%1’ had %2 login failures from WEB client at IP address %3. (%1 = user ID; %2 = MaximumSuccessiveLoginFailures (currently set to 5 in the firmware); %3 = IP address, xxx.xxx.xxx.xxx)

Security: Login ID: ’%1’ had %2 login failures from CLI at %3. (%1 = user ID; %2 = MaximumSuccessiveLoginFailures (currently set to 5 in the firmware); %3 = IP address, xxx.xxx.xxx.xxx)

Remote access attempt failed. Invalid userid or password received. Userid is ’%1’ from WEB browser at IP address %2. (%1 = user ID; %2 = IP address, xxx.xxx.xxx.xxx)

Remote access attempt failed. Invalid userid or password received. Userid is ’%1’ from TELNET client at IP address %2. (%1 = user ID; %2 = IP address, xxx.xxx.xxx.xxx)

The Chassis Event Log (CEL) on system %1 cleared by user %2.

Error A user has exceeded the

maximum number of unsuccessful login attempts from a Web browser and has been prevented from logging in for the lockout period.

Error A user has exceeded the

maximum number of unsuccessful login attempts from the command-line interface and has been prevented from logging in for the lockout period.

Error A user has attempted to log

in from a Web browser by using an invalid login ID or password.

Error A user has attempted to log

in from a Telnet session by using an invalid login ID or password.

Info A user has cleared the IMM

event log.

1. Make sure that the correct login ID and password are being used.

2. Have the system administrator reset the login ID or password.

1. Make sure that the correct login ID and password are being used.

2. Have the system administrator reset the login ID or password.

1. Make sure that the correct login ID and password are being used.

2. Have the system administrator reset the login ID or password.

1. Make sure that the correct login ID and password are being used.

2. Have the system administrator reset the login ID or password.

No action; information only.

(%1 = CIM_ComputerSystem. ElementName; %2 = user ID)

IMM reset was initiated by user %1. (%1 = user ID)

Info A user has initiated a reset

of the IMM.

No action; information only.

Chapter 4. Diagnostics 45

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

ENET[0] DHCP-HSTN=%1, DN=%2, IP@=%3, SN=%4, GW@=%5, DNS1@=%6. (%1 = CIM_DNSProtocolEndpoint. Hostname; %2 = CIM_DNSProtocolEndpoint. DomainName; %3 = CIM_IPProtocolEndpoint. IPv4Address; %4 = CIM_IPProtocolEndpoint. SubnetMask; %5 = IP address,

xxx.xxx.xxx.xxx; %6 = IP address, xxx.xxx.xxx.xxx)

ENET[0] IP-Cfg:HstName=%1, IP@%2, NetMsk=%3, GW@=%4. (%1 = CIM_DNSProtocolEndpoint. Hostname; %2 = CIM_StaticIPSettingData. IPv4Address; %3 = CIM_StaticIPSettingData. SubnetMask; %4 = CIM_StaticIPSettingData. DefaultGatewayAddress)

LAN: Ethernet[0] interface is no longer active.

LAN: Ethernet[0] interface is now active.

DHCP setting changed to by user %1. (%1 = user ID)

IMM: Configuration %1 restored from a configuration file by user %2. (%1 = CIM_ConfigurationData. ConfigurationName; %2 = user ID)

Watchdog %1 Screen Capture Occurred. (%1 = OS Watchdog or Loader Watchdog)

Info The DHCP server has

assigned an IMM IP address and configuration.

Info An IMM IP address and

configuration have been assigned using client data.

Info The IMM Ethernet interface

has been disabled.

Info The IMM Ethernet interface

has been enabled.

Info A user has changed the

DHCP mode.

Info A user has restored the IMM

configuration by importing a configuration file.

Error An operating-system error

has occurred, and the screen capture was successful.

No action; information only.

1. Reconfigure the watchdog timer to a higher value.

2. Make sure that the IMM Ethernet over USB interface is enabled.

3. Reinstall the RNDIS or cdc_ether device driver for the operating system.

4. Disable the watchdog.

5. Check the integrity of the

installed operating system.

46 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Watchdog %1 Failed to Capture Screen. (%1 = OS Watchdog or Loader Watchdog)

Error An operating-system error

has occurred, and the screen capture failed.

1. Reconfigure the watchdog timer to a higher value.

2. Make sure that the IMM Ethernet over USB interface is enabled.

3. Reinstall the RNDIS or cdc_ether device driver for the operating system.

4. Disable the watchdog.

5. Check the integrity of the

installed operating system.

6. Update the IMM firmware. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

Running the backup IMM main application.

Error The IMM has resorted to

running the backup main application.

Update the IMM firmware. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

Please ensure that the IMM is flashed with the correct firmware. The IMM is unable to match its firmware to the server.

Error The server does not support

the installed IMM firmware version.

Update the IMM firmware to a version that the server supports. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

IMM reset was caused by restoring default values.

Info The IMM has been reset

because a user has restored

No action; information only.

the configuration to its default settings.

IMM clock has been set from NTP server %1. (%1 = IBM_NTPService.ElementName)

Info The IMM clock has been set

to the date and time that is provided by the Network Time Protocol server.

No action; information only.

Chapter 4. Diagnostics 47

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

SSL data in the IMM configuration data is invalid. Clearing configuration data region and disabling SSL+H25.

Flash of %1 from %2 succeeded for user %3. (%1 = CIM_ManagedElement. ElementName; %2 = Web or LegacyCLI; %3 = user ID)

Flash of %1 from %2 failed for user %3. (%1 = CIM_ManagedElement. ElementName; %2 = Web or LegacyCLI; %3 = user ID)

The Chassis Event Log (CEL) on system %1 is 75% full. (%1 = CIM_ComputerSystem. ElementName)

The Chassis Event Log (CEL) on system %1 is 100% full. (%1 = CIM_ComputerSystem. ElementName)

%1 Platform Watchdog Timer expired for %2. (%1 = OS Watchdog or Loader Watchdog; %2 = OS Watchdog or Loader Watchdog)

IMM Test Alert Generated by %1. (%1 = user ID)

Error There is a problem with the

certificate that has been imported into the IMM. The imported certificate must contain a public key that corresponds to the key pair that was previously generated through the

Generate a New Key and Certificate Signing Request

link.

Info A user has successfully

updated one of the following firmware components:

v IMM main application v IMM boot ROM v Server firmware v Diagnostics v Integrated service

processor

Info An attempt to update a

firmware component from the interface and IP address has failed.

Info The IMM event log is 75%

full. When the log is full, older log entries are replaced by newer ones.

Info The IMM event log is full.

When the log is full, older log entries are replaced by newer ones.

Error A Platform Watchdog Timer

Expired event has occurred.

Info A user has generated a test

alert from the IMM.

1. Make sure that the certificate that you are importing is correct.

2. Try to import the certificate again.

No action; information only.

Try to update the firmware again.

To avoid losing older log entries, save the log as a text file and clear the log.

1. Reconfigure the watchdog timer to a higher value.

2. Make sure that the IMM Ethernet over USB interface is enabled.

3. Reinstall the RNDIS or cdc_ether device driver for the operating system.

4. Disable the watchdog.

5. Check the integrity of the

installed operating system.

No action; information only.

48 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Security: Userid: ’%1’ had %2 login failures from an SSH client at IP address %3. (%1 = user ID; %2 = MaximumSuccessiveLoginFailures (currently set to 5 in the firmware); %3 = IP address, xxx.xxx.xxx.xxx)

Error A user has exceeded the

maximum number of unsuccessful login attempts from SSH and has been prevented from logging in for the lockout period.

1. Make sure that the correct login ID and password are being used.

2. Have the system administrator reset the login ID or password.

Chapter 4. Diagnostics 49

Troubleshooting tables

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.

If you have just added new software or a new optional device and the server is not working, do the following before using the troubleshooting tables:

1. Check the system-error LED on the operator information panel to see if it is lit.

2. Remove the software or device that you just added.

3. Run the diagnostic tests to determine whether the server is running correctly.

4. Reinstall the new software or new device.

EasyStartup problems

Table 3. EasyStartup DVD

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

Trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Symptom Action

The EasyStartup DVD will not start.

The operating-system installation program continuously loops.

The EasyStartup program will not start the operating-system media.

v Make sure the server supports the EasyStartup program and has a startable (bootable)

DVD drive.

v If the startup (boot) sequence settings have been changed, make sure the DVD drive is

first in the startup sequence.

v If more than one DVD drive is installed, make sure that only one drive is set as the

primary drive. Start the EasyStartup DVD from the primary DVD drive.

Make more space available on the hard disk.

Make sure that the operating-system media is supported by the EasyStartup program. See the EasyStartup User Guide for a list of supported operating-system versions. The EasyStartup User Guide and compatibility notes are available through the EasyStartup program.

50 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

DVD drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

Trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Symptom Action

The optical drive is not recognized.

A CD or DVD is not working correctly.

The DVD drive tray is not working.

1. Make sure that: v The SATA connector to which the DVD drive is attached (primary or

secondary) is enabled in the Setup utility.

v All cables and jumpers are installed correctly. v The correct device driver is installed for the DVD drive.

2. Run the DVD drive diagnostic programs.

3. Reseat the following components: a. DVD drive b. DVD drive cable

4. Replace the following components one at a time, in the order shown, restarting

the server each time:

a. DVD drive b. DVD drive interface board cable c. DVD interface board d. (Trained service technician only) System board

1. Clean the CD or DVD.

2. Run the DVD drive diagnostic programs.

3. Check the connector and signal cable for bent pins or damage.

4. Reseat the following components: a. DVD drive b. DVD drive cable

5. Replace the following components one at a time, in the order shown, restarting

the server each time:

a. DVD drive b. DVD drive cable

1. Make sure that the server is turned on.

2. Insert the end of a straightened paper clip into the manual tray-release

opening.

3. Reseat the DVD drive.

4. Replace the DVD drive.

Chapter 4. Diagnostics 51

General problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

Trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Symptom Action

A cover lock is broken, an LED is not working, or a similar problem has occurred.

If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a trained service technician.

Hard disk drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

Trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Symptom Action

A hard disk drive has failed, and the associated amber hard disk drive status LED is lit.

Replace the failed hard disk drive (see “Replacing hard disk drives” on page 126).

52 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

Trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Symptom Action

A newly installed hard disk drive is not recognized.

1. Observe the associated amber hard disk drive status LED. If the LED is lit, it indicates a drive fault.

2. If the LED is lit, remove the drive from the bay, wait 45 seconds, and reinsert the drive, making sure that the drive assembly connects to the hard disk drive backplane.

3. Observe the associated green hard disk drive activity LED and the amber status LED:

v If the green activity LED is flashing and the amber status LED is not lit, the

drive is recognized by the controller and is working correctly. Run the DSA hard disk drive test to determine whether the drive is detected.

v If the green activity LED is flashing and the amber status LED is flashing

slowly, the drive is recognized by the controller and is rebuilding.

v If neither LED is lit or flashing, check the hard disk drive backplane (go to

step 4).

v If the green activity LED is flashing and the amber status LED is lit, replace

the drive. If the activity of the LEDs remains the same, go to step 4. If the activity of the LEDs changes, return to step 1.

4. Make sure that the hard disk drive backplane is correctly seated. When it is correctly seated, the drive assemblies correctly connect to the backplane without bowing or causing movement of the backplane.

5. Reseat the backplane power cable and repeat steps 1 through 3.

6. Reseat the backplane signal cable and repeat steps 1 through 3.

7. Suspect the backplane signal cable or the backplane:

v Replace the affected backplane signal cable. v Replace the affected backplane.

8. Run the diagnostic tests for the SAS/SATA controller and hard disk drives (see “Diagnostic tools” on page 19).

v If the controller passes the test but the drives are not recognized, replace the

backplane signal cable and run the tests again.

v Replace the backplane. v If the controller fails the test, disconnect the backplane signal cable from the

controller and run the tests again.

v If the controller fails the test, replace the controller.

9. See “Problem determination tips” on page 104..

Multiple hard disk drives fail. Make sure that the hard disk drive, SAS/SATA RAID controller, and server device

drivers and firmware are at the latest level. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.

Multiple hard disk drives are offline.

1. Review the storage subsystem logs for indications of problems within the storage subsystem, such as backplane or cable problems.

2. See “Problem determination tips” on page 104.

Chapter 4. Diagnostics 53

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

Trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Symptom Action

A replacement hard disk drive does not rebuild.

A green hard disk drive activity LED does not accurately represent the actual state of the associated drive.

An amber hard disk drive status LED does not accurately represent the actual state of the associated drive.

1. Make sure that the hard disk drive is recognized by the controller (the green hard disk drive activity LED is flashing).

2. Review the SAS/SATA RAID controller documentation to determine the correct configuration parameters and settings.

1. If the green hard disk drive activity LED does not flash when the drive is in use, run the DSA disk drive test (see “Diagnostic tools” on page 19.

2. Use one of the following procedures:

v If the drive passes the test, replace the backplane. v If the drive fails the test, replace the drive.

1. If the amber hard disk drive LED and the RAID controller software do not indicate the same status for the drive, complete the following steps:

a. Turn off the server. b. Reseat the SAS/SATA controller. c. Reseat the backplane signal cable and backplane power cable. d. Reseat the hard disk drive. e. Turn on the server and observe the activity of the hard disk drive LEDs.

2. See “Problem determination tips” on page 104.

Hypervisor problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

Trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Symptom Action

If an optional embedded hypervisor flash device is not listed in the expected boot order, does not appear in the list of boot devices, or a similar problem has occurred.

1. Make sure that the optional embedded hypervisor flash device is selected on the boot manager (<F12> Select Boot Device) at startup.

2. Make sure that the embedded hypervisor flash device is seated in the connector correctly (see “Replacing a USB embedded hypervisor flash device” on page 133.

3. See the documentation that comes with the optional embedded hypervisor flash device for setup and configuration information.

4. Make sure that other software works on the server.

54 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Intermittent problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

Trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Symptom Action

A problem occurs only occasionally and is difficult to diagnose.

The server resets (restarts) occasionally.

1. Make sure that: v All cables and cords are connected securely to the rear of the server and

attached devices.

v When the server is turned on, air is flowing from the fan grille. If there is no

airflow, the fan is not working. This can cause the server to overheat and shut down.

2. Check the system-error log or IMM system event log (see “POST” on page 21).

1. If the reset occurs during POST and the POST watchdog timer is enabled (click

System Settings --> Integrated Management Module --> POST Watchdog Timer in the UEFI Setup Utility program to see the POST watchdog setting),

make sure that sufficient time is allowed in the watchdog timeout value (POST Watchdog Timer). If the server continues to reset during POST, see “POST” on page 21.

2. If the reset occurs after the operating system starts, disable any automatic server restart (ASR) utilities or ASR devices that may be installed. Note: ASR utilities operate as operating-system utilities and are related to the IPMI device driver. If the reset continues to occur after the operating system starts, the operating system might have a problem; see “Software problems” on page 64.

3. If neither condition applies, check the system-error log or IMM system event log (see “POST” on page 21).

If the problem remains, call for service.

Chapter 4. Diagnostics 55

Keyboard, mouse, or pointing-device problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

Trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Symptom Action

All or some keys on the keyboard do not work.

The mouse or pointing device does not work.

1. Make sure that the keyboard cable is securely connected.

2. If you are using a USB keyboard and it is connected to a USB hub, disconnect

the keyboard from the hub and connect it directly to the server.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Keyboard b. (Trained service technician only) System board

1. Make sure that:

v The mouse or pointing-device cable is securely connected to the server. v The mouse or pointing-device device drivers are installed correctly. v The server and the monitor are turned on. v The mouse option is enabled in the Setup utility.

2. If you are using a USB mouse or pointing device and it is connected to a USB hub, disconnect the mouse or pointing device from the hub and connect it directly to the server.

3. Move the mouse or pointing device cable to another USB connector.

4. Replace the following components one at a time, in the order shown, restarting

the server each time:

a. Mouse or pointing device b. (Trained service technician only) System board

56 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Memory problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

Trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Symptom Action

The amount of system memory that is displayed is less than the amount of installed physical memory.

Multiple rows of DIMMs in a branch are identified as failing.

1. Make sure that:

v No error LEDs are lit on the operator information panel. v The memory modules are seated correctly. v You have installed the correct type of memory. v All banks of memory are enabled. The server might have automatically

disabled a memory bank when it detected a problem.

2. Check the POST error log: v If a DIMM was disabled by a systems-management interrupt (SMI), replace

the DIMM.

3. Run memory diagnostics (see “Diagnostic tools” on page 19).

4. Make sure that there is no memory mismatch when the server is at the

minimum memory configuration.

5. Add one pair of DIMMs at a time, making sure that the DIMMs in each pair match.

6. Reseat the DIMM.

7. Replace the following components one at a time, in the order shown, restarting

the server each time:

a. DIMMs b. (Trained service technician only) Replace the system board

1. Reseat the DIMMs; then, restart the server.

2. Replace the failing DIMM.

3. (Trained service technician only) Replace the system board.

Chapter 4. Diagnostics 57

Microprocessor problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

Trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Symptom Action

A microprocessor LED is lit during POST, indicating that the microprocessor is not working correctly.

1. Make sure that the server supports the microprocessor.

2. (Trained service technician only) Make sure that the microprocessor is seated

correctly.

3. (Trained the service technician only) Reseat the microprocessor.

4. Replace the following components one at a time, in the order shown, restarting

the server each time:

a. (Trained service technician only) Microprocessor b. (Trained service technician only) System board

58 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Monitor problems

Some monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

Trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Symptom Action

Testing the monitor.

The screen is blank.

The monitor works when you turn on the server, but the screen goes blank when you start some application programs.

1. Make sure that the monitor cables are firmly connected.

2. Try using a different monitor on the server, or try using the monitor that is

being tested on a different server.

3. Run the diagnostic programs. If the monitor passes the diagnostic programs, the problem might be a video device driver.

4. (Trained service technician only) Replace the system board.

1. If the server is attached to a KVM switch, bypass the KVM switch to eliminate

it as a possible cause of the problem: connect the monitor cable directly to the correct connector on the rear of the server.

2. Make sure that: v The server is turned on. If there is no power to the server, see “Power

problems” on page 62.

v The monitor cables are connected correctly. v The monitor is turned on and the brightness and contrast controls are

adjusted correctly.

3. Make sure that the correct server is controlling the monitor, if applicable.

4. Make sure that damaged server firmware is not affecting the video; see

“Updating the firmware” on page 212.

5. Observe the checkpoint LEDs on the system board; if the codes are changing, go to step 6.

6. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Monitor b. Video PCI card (if one is installed) c. (Trained service technician only) System board

7. See “Solving undetermined problems” on page 103.

1. Make sure that:

v The application program is not setting a display mode that is higher than

the capability of the monitor.

v You installed the necessary device drivers for the application.

2. Run video diagnostics (see “Diagnostic tools” on page 19). v If the server passes the video diagnostics, the video is good; see “Solving

undetermined problems” on page 103.

v (Trained service technician only) If the server fails the video diagnostics,

replace the system board.

Chapter 4. Diagnostics 59

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

Trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Symptom Action

The monitor has screen jitter, or the screen image is wavy, unreadable, rolling, or distorted.

Wrong characters appear on the screen.

1. If the monitor self-tests show that the monitor is working correctly, consider the location of the monitor. Magnetic fields around other devices (such as transformers, appliances, fluorescents, and other monitors) can cause screen jitter or wavy, unreadable, rolling, or distorted screen images. If this happens, turn off the monitor.

Attention: Moving a color monitor while it is turned on might cause screen discoloration.

Move the device and the monitor at least 305 mm (12 in.) apart, and turn on the monitor.

Notes:

a. To prevent diskette drive read/write errors, make sure that the distance

between the monitor and any external diskette drive is at least 76 mm (3 in.).

b. Non-Lenovo monitor cables might cause unpredictable problems.

2. Reseat the monitor cable.

3. Replace the components listed in step 2 one at a time, in the order shown,

restarting the server each time:

a. Monitor cable b. Video PCI card (if one is installed) c. Monitor d. (Trained service technician only) System board

1. If the wrong language is displayed, update the UEFI code (see “Updating the

firmware” on page 212) with the correct language.

2. Reseat the monitor cable.

3. Replace the components listed in step 2 one at a time, in the order shown,

restarting the server each time:

a. Monitor cable b. Monitor c. (Trained service technician only) Replace the system board.

60 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Optional-device problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

Trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Symptom Action

An optional device that was just installed does not work.

An optional device that worked previously does not work now.

1. Make sure that:

v The device is designed for the server. v You followed the installation instructions that came with the device and the

device is installed correctly.

v You have not loosened any other installed devices or cables. v You updated the configuration information in the Setup utility. Whenever

memory or any other device is changed, you must update the configuration.

2. Reseat the device that you just installed.

3. Replace the device that you just installed.

1. Make sure that all of the cable connections for the device are secure.

2. If the device comes with test instructions, use those instructions to test the

device.

3. Reseat the failing device.

4. Replace the failing device.

Chapter 4. Diagnostics 61

Power problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

Trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Symptom Action

The power-control button does not work, and the reset button does work (the server does not start). Note: The power-control button will not function until approximately 1 to 3 minutes after the server has been connected to ac power.

1. Make sure that the power-control button is working correctly: a. Disconnect the server power cords. b. Reconnect the power cords. c. (Trained service technician only) Reseat the operator information panel

cables, and then repeat steps 1a and 1b. v (Trained service technician only) If the server starts, reseat the operator

information panel. If the problem remains, replace the operator information panel.

v If the server does not start, bypass the power-control button by using the

force power-on jumper (see “System-board switches and jumpers” on page 111). If the server starts, reseat the operator information panel. If the problem remains, replace the operator information panel.

2. Make sure that the reset button is working correctly: a. Disconnect the server power cords. b. Reconnect the power cords.

3. Make sure that:

v The power cords are correctly connected to the server and to a working

electrical outlet.

v The type of memory that is installed is correct. v The DIMMs are fully seated. v The LEDs on the power supply do not indicate a problem. v (Trained service technician only) The microprocessor is correctly installed.

4. Reseat the following components: a. DIMMs b. (Trained service technician only) Power-supply cables to all internal

components

c. (Trained service technician only) Power switch connector

5. Replace the following components one at a time, in the order shown, restarting

the server each time:

a. DIMMs b. Power supply c. (Trained service technician only) System board

6. If you just installed an optional device, remove it, and restart the server. If the

server now starts, you might have installed more devices than the power supply supports.

7. See “Power-supply LEDs” on page 67.

8. See “Solving undetermined problems” on page 103.

62 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

Trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Symptom Action

The server does not turn off.

The server unexpectedly shuts down, and the LEDs on the operator information panel are not lit.

1. Determine whether you are using an Advanced Configuration and Power Interface (ACPI) or a non-ACPI operating system. If you are using a non-ACPI operating system, complete the following steps:

a. Press Ctrl+Alt+Delete. b. Turn off the server by pressing the power-control button and hold it down

for 5 seconds.

c. Restart the server. d. If the server fails POST and the power-control button does not work,

disconnect the ac power cord for 20 seconds; then, reconnect the ac power cord and restart the server.

2. If the problem remains or if you are using an ACPI-aware operating system, suspect the system board.

See “Solving undetermined problems” on page 103.

Serial-device problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

Trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Symptom Action

The number of serial ports that are identified by the operating system is less than the number of installed serial ports.

1. Make sure that: v Each port is assigned a unique address in the UEFI Setup Utility program

and none of the serial ports is disabled.

v The serial-port (if one is present) is seated correctly.

2. Reseat the serial port PCI card.

3. Replace the serial port PCI card.

Chapter 4. Diagnostics 63

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

Trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Symptom Action

A serial device does not work.

1. Make sure that:

v The device is compatible with the server. v The serial port is enabled and is assigned a unique address. v The device is connected to the correct connector (see “System-board switches

and jumpers” on page 111).

2. Reseat the following components: a. Failing serial device b. Serial cable

3. Replace the components listed in step 2 one at a time, in the order shown,

restarting the server each time.

4. (Trained service technician only) Replace the system board.

Software problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

Trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Symptom Action

You suspect a software problem.

1. To determine whether the problem is caused by the software, make sure that: v The server has the minimum memory that is needed to use the software. For

memory requirements, see the information that comes with the software. If you have just installed an optional device or memory, the server might have a memory-address conflict.

v The software is designed to operate on the server. v Other software works on the server. v The software works on another server.

2. If you received any error messages when using the software, see the information that comes with the software for a description of the messages and suggested solutions to the problem.

3. Contact the software vendor.

64 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Universal Serial Bus (USB) port problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

Trained service technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints,

tips, and new device drivers or to submit a request for information.

Symptom Action

A USB device does not work.

1. Run USB diagnostics (see “POST” on page 21).

2. Make sure that:

v The correct USB device driver is installed. v The operating system supports USB devices.

3. Make sure that the USB configuration options are set correctly in the Setup Utility (see “Using the Setup Utility” on page 200 for more information).

4. If you are using a USB hub, disconnect the USB device from the hub and connect it directly to the server.

Video problems

See “Monitor problems” on page 59.

Error LEDs

The illustration shows the system-board LEDs. The system board has error LEDs that will help to locate the source of the error. Run the diagnostic programs to find out the cause of the error (see “Running the diagnostic programs” on page 69).

New graphic to be added in the next draft.

The server is designed so that LEDs remain lit when the server is connected to an ac power source but is not turned on, provided that the power supply is operating correctly. This feature helps you to isolate the problem when the operating system is shut down.

Note: When you disconnect the power source from the server, you lose the ability to view the LEDs because the LEDs are not lit when the power source is removed. Before you disconnect the power source, make a note of which LEDs are lit, including the LEDs that are lit on the operation information panel and LEDs inside the server on the system board.

Many errors are first indicated by a lit system-error LED on the control-panel assembly of the server. If this LED is lit, one or more LEDs elsewhere in the server might also be lit and can direct you to the source of the error.

Before you work inside the server to view the LEDs, read the safety information that begins on page 1.

If an error occurs, view the server LEDs in the following order:

1. Check the control-panel assembly on the front of the server. If the system-error LED is lit, it indicates that an error has occurred.

2. Check the front and rear of the server to determine whether any component LEDs are lit.

Chapter 4. Diagnostics 65

3. Remove the server cover and look inside the server for lit LEDs. Certain components inside the server have LEDs that will be lit to indicate the location of a problem. For example, a DIMM error will light the LED next to the failing DIMM on the system board.

Look at the system service label inside the side cover of the server, which gives an overview of internal components. This information can often provide enough information to correct the error.

The following table describes the LEDs on the system board and PCI extender cards and suggested actions to correct the detected problems.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Component LED Description Action

DIMM error LEDs A memory DIMM has failed or is

incorrectly installed.

CPU error LEDs Microprocessor has failed, is

missing, or has been incorrectly installed. Note: (Trained service technician only) Make sure that the microprocessor is installed correctly; see “Installing the microprocessor” on page 141.

System-board error LED

Battery failure LED Battery low.

IMM heartbeat LED Indicates the status of the boot

System-board CPU VRD and/or power voltage regulators have failed.

process of the IMM.

When the server is connected to power this LED flashes quickly to indicate that the IMM code is loading. When the loading is complete, the LED stops flashing briefly and then flashes slowly to indicate that the IMM if fully operational and you can press the power-control button to start the server.

1. Remove the DIMM that has the lit error LED.

2. Reseat the DIMM.

3. Replace the following components one at a time,

in the order shown, restarting the server each time:

a. DIMM b. (Trained service technician only) System board

1. Check the system-event log to determine the

reason for the lit LED.

2. (Trained service technician) Reseat the failing microprocessor

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. (Trained service technician only) Failing

microprocessor

b. (Trained service technician only) System board

(Trained service technician only) Replace the system board.

1. Replace the CMOS lithium battery, if necessary.

2. (Trained service technician only) Replace the

system board.

If the LED does not begin flashing within 30 seconds of when the server is connected to power, complete the following steps:

1. (Trained service technician only) Rerecover the firmware (see “Recovering the server firmware” on page 100).

2. (Trained service technician only) Replace the system board.

66 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is

solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which

components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Component LED Description Action

PCI slots error LEDs An error has occurred on a PCI bus

or on the system board. An additional LED is lit next to a failing PCI slot.

Enclosure manager heartbeat LED

power-on and power-off sequencing.

1. Check the system-event log for information about the error.

2. If you cannot isolate the failing adapter through the LEDs and the information in the system-event log, remove one adapter at a time, and restart the server after each adapter is removed.

3. If the failure remains, go to http:// www.lenovo.com/support for additional troubleshooting information.

1. If the LED flashes at 1Hz, it is functioning properly and no action is necessary.

2. If the LED is not flashing, (trained service technician only) replace the system board.

Power-supply LEDs

The following minimum configuration is required for the DC LED on the power supply to be lit:

v Power supply v Power cord

The following minimum configuration is required for the server to start:

v One microprocessor in microprocessor socket 1 v One 1 GB DIMM on the system board v One power supply v Power cord v ServeRAID SAS/SATA adapter v Five cooling fans

The following illustration shows the locations of the power-supply LEDs.

Power-cord connector

Ethernet 1 activity LED

Serial connector

Video connector

Ethernet 1 link LED

USB 1-2 connector

Ethernet 2 activity LED

NMI button

USB 3-4 connector

Ethernet 2 link LED

System pulse LEDs

The following LEDs are on the system board and indicates the system power-on and power-off sequencing and boot progress (see “System-board LEDs” on page 112 for the location of these LEDs).

Chapter 4. Diagnostics 67

Table 4. System pulse LEDs

LED Description Action

Enclosure manager heartbeat power-on and power-off sequencing.

IMM heartbeat IMM heartbeat boot process. The following steps describe the

1. If the LED flashes at 1Hz, it is functioning properly and no action is necessary.

2. If the LED is not flashing, (trained service technician only) replace the system board.

different stages of the IMM heartbeat sequencing process.

1. When this LED is flashing fast (approximately 4Hz), the IMM code is in the loading process.

2. When this LED goes off momentarily, this indicates that the IMM code has loaded completely.

3. When this LED goes off momentarily and then starts flashing slowing (approximately 1Hz), theIMM is fully operational. You can now press the power-control button to power-on the server.

4. If this LED does not flash within 30 seconds of connecting a power flash to the server, complete the following steps:

a. (Trained service technician

only) Use the IMM recovery jumper to recover the firmware (see Table 6 on page

111).

b. (Trained service technician

only) Replace the system board.

Diagnostic programs and messages

The diagnostic programs are the primary method of testing the major components of the server. As you run the diagnostic programs, text messages are displayed on the screen and are saved in the test log. A diagnostic text message indicates that a problem has been detected and provides the action you should take as a result of the text message.

Make sure that the server has the latest version of the diagnostic programs. To download the latest version, complete the following steps.

Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary slightly from what is described in this document.

Go to http://www.lenovo.com/support.

68 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Utilities are available to reset and update the diagnostics code on the integrated USB flash device, if the diagnostic partition becomes damaged and does not start the diagnostic programs. For more information and to download the utilities, go to http://www.lenovo.com/support.

Running the diagnostic programs

To run the diagnostic programs, complete the following steps:

1. If the server is running, turn off the server and all attached devices.

2. Turn on all attached devices; then, turn on the server.

3. When the prompt <F2> Diagnostics is displayed, press F2.

Note: The DSA Preboot diagnostic program might appear to be unresponsive for an unusual length of time when you start the program. This is normal operation while the program loads.

4. Optionally, select Quit to DSA to exit from the stand-alone memory diagnostic program.

Note: After you exit from the stand-alone memory diagnostic environment, you must restart the

server to access the stand-alone memory diagnostic environment again.

5. Select gui to display the graphical user interface, or select cmd to display the DSA interactive menu.

6. Follow the instructions on the screen to select the diagnostic test to run.

If the diagnostic programs do not detect any hardware errors but the problem remains during normal server operation, a software error might be the cause. If you suspect a software problem, see the information that comes with your software.

A single problem might cause more than one error message. When this happens, correct the cause of the first error message. The other error messages usually will not occur the next time you run the diagnostic programs.

Exception: If multiple error codes or system-board LEDs indicate a microprocessor error, the error might be in a microprocessor or in a microprocessor socket. See “Microprocessor problems” on page 58 for information about diagnosing microprocessor problems.

If the server stops during testing and you cannot continue, restart the server and try running the diagnostic programs again. If the problem remains, replace the component that was being tested when the server stopped.

Diagnostic text messages

Diagnostic text messages are displayed while the tests are running. A diagnostic text message contains one of the following results:

Passed: The test was completed without any errors.

Failed: The test detected an error.

Aborted: The test could not proceed because of the server configuration

Additional information concerning test failures is available in the extended diagnostic results for each test.

Viewing the test log

To view the test log when the tests are completed, type the view command in the DSA interactive menu, or select Diagnostic Event Log in the graphical user interface. To transfer DSA Preboot collections to an external USB device, type the copy command in the DSA interactive menu.

Chapter 4. Diagnostics 69

Diagnostic messages

The following table describes the messages that the diagnostic programs might generate and suggested actions to correct the detected problems. Follow the suggested actions in the order in which they are listed in the column.

Table 5. DSA Preboot messages

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service

technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new

device drivers or to submit a request for information.

Message number Component Test State Description Action

089-801-xxx CPU CPU Stress

Test

Aborted Internal

program error.

1. Turn off and restart the system.

2. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

3. Run the test again.

4. Make sure that the system firmware is at the

latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 212.

5. Run the test again.

6. Turn off and restart the system if necessary to

recover from a hung state.

7. Run the test again.

8. Replace the following components one at a time,

in the order shown, and run this test again to determine whether the problem has been solved:

a. (Trained service technician only)

Microprocessor board

b. (Trained service technician only)

Microprocessor

9. If the failure remains, go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.

70 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Table 5. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service

technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new

device drivers or to submit a request for information.

Message number Component Test State Description Action

089-802-xxx CPU CPU Stress

Test

089-802-xxx CPU CPU Stress

Test

Aborted System

resource availability error.

Aborted System

resource availability error.

1. Turn off and restart the system.

2. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

3. Run the test again.

4. Make sure that the system firmware is at the

latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For the latest level of firmware, go to http://www.lenovo.com/support and select your system to display a matrix of available firmware.

5. Run the test again.

6. Turn off and restart the system if necessary to

recover from a hung state.

7. Run the test again.

8. Make sure that the system firmware is at the

latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 212.

9. Run the test again.

1. Replace the following components one at a time,

in the order shown, and run this test again to determine whether the problem has been solved:

a. (Trained service technician only)

Microprocessor board

b. (Trained service technician only)

Microprocessor

2. If the failure remains, go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.

Chapter 4. Diagnostics

Table 5. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service

technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new

device drivers or to submit a request for information.

Message number Component Test State Description Action

089-901-xxx CPU CPU Stress

Test

166-801-xxx IMM IMM I2C Test Aborted IMM I2C test

Failed Test failure.

stopped: the IMM returned an incorrect response length.

1. Turn off and restart the system if necessary to recover from a hung state.

2. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.lenovo.com/support.

3. Run the test again.

4. Make sure that the system firmware is at the

latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 212.

5. Run the test again.

6. Turn off and restart the system if necessary to

recover from a hung state.

7. Run the test again.

8. Replace the following components one at a time,

in the order shown, and run this test again to determine whether the problem has been solved:

a. (Trained service technician only)

Microprocessor board

b. (Trained service technician only)

Microprocessor

9. If the failure remains, go to the Lenovo Web site for more troubleshooting information at http://www.lenovo.com/support..

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

5. Make sure that the IMM firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 212.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

72 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Table 5. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service

technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new

device drivers or to submit a request for information.

Message number Component Test State Description Action

166-802-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: the test cannot be completed for an unknown reason.

166-803-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: the node is busy; try later.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

Chapter 4. Diagnostics

Table 5. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service

technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new

device drivers or to submit a request for information.

Message number Component Test State Description Action

166-804-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: invalid command.

166-805-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: invalid command for the given LUN.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

74 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Table 5. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service

technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new

device drivers or to submit a request for information.

Message number Component Test State Description Action

166-806-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: timeout while processing the command.

166-807-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: out of space.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

Chapter 4. Diagnostics

Table 5. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service

technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new

device drivers or to submit a request for information.

Message number Component Test State Description Action

166-808-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: reservation canceled or invalid reservation ID.

166-809-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: request data was truncated.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

76 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Table 5. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service

technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new

device drivers or to submit a request for information.

Message number Component Test State Description Action

166-810-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: request data length is invalid.

166-811-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: request data field length limit is exceeded.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

Chapter 4. Diagnostics

Table 5. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service

technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new

device drivers or to submit a request for information.

Message number Component Test State Description Action

166-812-xxx IMM IMM I2C Test Aborted IMM I2C Test

stopped: a parameter is out of range.

166-813-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: cannot return the number of requested data bytes.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

78 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Table 5. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service

technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new

device drivers or to submit a request for information.

Message number Component Test State Description Action

166-814-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: requested sensor, data, or record is not present.

166-815-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: invalid data field in the request.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

Chapter 4. Diagnostics

Table 5. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service

technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new

device drivers or to submit a request for information.

Message number Component Test State Description Action

166-816-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: the command is illegal for the specified sensor or record type.

166-817-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: a command response could not be provided.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

80 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Table 5. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service

technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new

device drivers or to submit a request for information.

Message number Component Test State Description Action

166-818-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: cannot execute a duplicated request.

166-819-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: a command response could not be provided; the SDR repository is in update mode.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

Chapter 4. Diagnostics

Table 5. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service

technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new

device drivers or to submit a request for information.

Message number Component Test State Description Action

166-820-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: a command response could not be provided; the device is in firmware update mode.

166-821-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: a command response could not be provided; IMM initialization is in progress.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code and IMM firmware

are at the latest level.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

82 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Table 5. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service

technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new

device drivers or to submit a request for information.

Message number Component Test State Description Action

166-822-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: the destination is unavailable.

166-823-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: cannot execute the command; insufficient privilege level.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

Chapter 4. Diagnostics

Table 5. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service

technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new

device drivers or to submit a request for information.

Message number Component Test State Description Action

166-824-xxx IMM IMM I2C Test Aborted IMM I2C test

stopped: cannot execute the command.

166-901-xxx IMM IMM I2C Test Failed The IMM

indicates a failure in the H8 bus (Bus 0)

166-902-xxx IMM IMM I2C Test Failed The IMM

indicates a failure in the memory bus.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest

level. For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. Remove power from the system.

8. (Trained service technician only) Replace the

system board.

9. Reconnect the system to power and turn on the system.

10. Run the test again.

11. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

1. If the failure remains, go to the Lenovo Web site for more troubleshooting information at http://www.lenovo.com/support..

84 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Table 5. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service

technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new

device drivers or to submit a request for information.

Message number Component Test State Description Action

166-903-xxx IMM IMM I2C Test Failed The IMM

indicates a failure in the DIMM bus (Bus

2).

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest

level. For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. Disconnect the system from the power source.

8. Replace the DIMMs one at a time, and run the

test again after replacing each DIMM.

9. Reconnect the system to the power source and turn on the system.

10. Run the test again.

11. Turn off the system and disconnect it from the

power source.

12. Reseat all of the DIMMs.

13. Reconnect the system to the power source and

turn on the system.

14. Run the test again.

15. Turn off the system and disconnect it from the

power source.

16. (Trained service technician only) Replace the system board.

17. Reconnect the system to the power source and turn on the system.

18. Run the test again.

19. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

Chapter 4. Diagnostics

Table 5. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service

technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new

device drivers or to submit a request for information.

Message number Component Test State Description Action

166-904-xxx IMM IMM I2C Test Failed The IMM

indicates a failure in the power supply bus (Bus 3).

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest

level. For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. Reseat the power supply.

8. Run the test again.

9. Turn off the system and disconnect it from the

power source.

10. Trained service technician only) Replace the system board.

11. Reconnect the system to the power source and

turn on the system.

12. Run the test again.

13. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

86 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Table 5. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service

technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new

device drivers or to submit a request for information.

Message number Component Test State Description Action

166-905-xxx IMM IMM I2C Test Failed The IMM

indicates a failure in the HDD bus (Bus

4).

Note: Ignore the error if the hard disk drive backplane is not installed.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest

level. For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. Turn off the system and disconnect it from the

power source.

8. Reseat the hard disk drive backplane.

9. Reconnect the system to the power source and

turn on the system.

10. Run the test again.

11. Turn off the system and disconnect it from the

power source.

12. (Trained service technician only) Replace the system board.

13. Reconnect the system to the power source and turn on the system.

14. Run the test again.

15. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

Chapter 4. Diagnostics

Table 5. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service

technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new

device drivers or to submit a request for information.

Message number Component Test State Description Action

166-906-xxx IMM IMM I2C Test Failed The IMM

indicates a failure in the memory configuration bus (Bus 5).

201-801-xxx Memory Memory Test Aborted Test canceled:

the system UEFI programmed the memory controller with an invalid CBAR address

201-802-xxx Memory Memory Test Aborted Test canceled:

the end address in the E820 function is less than 16 MB.

1. Turn off the system and disconnect it from the power source. You must disconnect the system from ac power to reset the IMM.

2. After 45 seconds, reconnect the system to the power source and turn on the system.

3. Run the test again.

4. Make sure that the DSA code is at the latest

level. For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. Turn off the system and disconnect it from the

power source.

8. Trained service technician only) Replace the system board.

9. Reconnect the system to the power source and turn on the system.

10. Run the test again.

11. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

1. Turn off and restart the system.

2. Run the test again.

3. Make sure that the server firmware is at the latest

level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 212.

4. Run the test again.

5. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

1. Turn off and restart the system.

2. Run the test again.

3. Make sure that all DIMMs are enabled in the

Setup utility.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.lenovo.com/support.

5. Run the test again.

6. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

88 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Table 5. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service

technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new

device drivers or to submit a request for information.

Message number Component Test State Description Action

201-803-xxx Memory Memory Test Aborted Test canceled:

could not enable the processor cache.

201-804-xxx Memory Memory Test Aborted Test canceled:

the memory controller buffer request failed.

201-805-xxx Memory Memory Test Aborted Test canceled:

the memory controller display/alter write operation was not completed.

201-806-xxx Memory Memory Test Aborted Test canceled:

the memory controller fast scrub operation was not completed.

1. Turn off and restart the system.

2. Run the test again.

3. Make sure that the server firmware is at the latest

level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 212.

4. Run the test again.

5. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

1. Turn off and restart the system.

2. Run the test again.

3. Make sure that the server firmware is at the latest

level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 212.

4. Run the test again.

5. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

1. Turn off and restart the system.

2. Run the test again.

3. Make sure that the server firmware is at the latest

level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 212.

4. Run the test again.

5. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

1. Turn off and restart the system.

2. Run the test again.

3. Make sure that the server firmware is at the latest

level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 212.

4. Run the test again.

5. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

Chapter 4. Diagnostics

Table 5. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service

technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new

device drivers or to submit a request for information.

Message number Component Test State Description Action

201-807-xxx Memory Memory Test Aborted Test canceled:

the memory controller buffer free request failed.

201-808-xxx Memory Memory Test Aborted Test canceled:

memory controller display/alter buffer execute error.

201-809-xxx Memory Memory Test Aborted Test canceled

program error: operation running fast scrub.

1. Turn off and restart the system.

2. Run the test again.

3. Make sure that the server firmware is at the latest

level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 212.

4. Run the test again.

5. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

1. Turn off and restart the system.

2. Run the test again.

3. Make sure that the server firmware is at the latest

level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 212.

4. Run the test again.

5. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

1. Turn off and restart the system.

2. Run the test again.

3. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

4. Make sure that the server firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 212.

5. Run the test again.

6. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

90 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Table 5. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service

technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new

device drivers or to submit a request for information.

Message number Component Test State Description Action

201-810-xxx Memory Memory Test Aborted Test stopped:

unknown error code xxx received in COMMONEXIT procedure.

201-901-xxx Memory Memory Test Failed Test failure:

single-bit error, failing DIMM z.

1. Turn off and restart the system.

2. Run the test again.

3. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

5. Run the test again.

6. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

1. Turn off the system and disconnect it from the power source.

2. Reseat DIMM z.

3. Reconnect the system to power and turn on the

system.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.lenovo.com/support.

5. Make sure that the server firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 212.

6. Run the test again.

7. Replace the failing DIMMs.

8. Re-enable all memory in the Setup utility (see

“Using the Setup Utility” on page 200).

9. Run the test again.

10. Replace the failing DIMM.

11. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

Chapter 4. Diagnostics

Table 5. DSA Preboot messages (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

v See Chapter 7, “Parts listing, RS210 Types 6531, 6532, 6533, and 6534,” on page 177 to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service

technician.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information, hints, tips, and new

device drivers or to submit a request for information.

Message number Component Test State Description Action

201-902-xxx Memory Memory Test Failed Test failure:

202-801-xxx Memory Memory

Stress Test

Aborted Internal

single-bit and multi-bit error, failing DIMM z

program error.

1. Turn off the system and disconnect it from the power source.

2. Reseat DIMM z.

3. Reconnect the system to power and turn on the

system.

4. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to http://www.lenovo.com/support.

6. Run the test again.

7. Replace the failing DIMMs.

8. Re-enable all memory in the Setup utility see

“Using the Setup Utility” on page 200).

9. Run the test again.

10. If the failure remains, go to the Lenovo Web site

for more troubleshooting information at http://www.lenovo.com/support..

1. Turn off and restart the system.

2. Make sure that the DSA code is at the latest level.

For the latest level of DSA code, go to http://www.lenovo.com/support.

3. Make sure that the server firmware is at the latest level. The installed firmware level is shown in the DSA event log in the Firmware/VPD section for this component. For more information, see “Updating the firmware” on page 212.

4. Run the test again.

5. Turn off and restart the system if necessary to

recover from a hung state.

6. Run the memory diagnostics to identify the specific failing DIMM.

7. If the failure remains, go to the Lenovo Web site for more troubleshooting information at http://www.lenovo.com/support..

92 ThinkServer ThinkServer RS210, Types 6531, 6532, 6533, and 6534: Hardware Maintenance Manual

Lenovo RS210 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Chapter 1. About this manual

Important Safety Information

Safety statements

Important information about replacing RoHS compliant FRUs

Turkish statement of compliance

Chapter 2. General information

Features and technologies

Specifications

Software

EasyStartup

EasyManage

Chapter 3. General Checkout

Checkout procedure

About the checkout procedure

Performing the checkout procedure

Diagnosing a problem

Undocumented problems

Chapter 4. Diagnostics

Diagnostic tools

Event logs

Viewing event logs through the Setup utility

Viewing event logs without restarting the server

Clearing the event logs

POST

POST error codes

System-event log

Integrated management module error messages

Troubleshooting tables

EasyStartup problems

DVD drive problems

General problems

Hard disk drive problems

Hypervisor problems

Intermittent problems

Keyboard, mouse, or pointing-device problems

Memory problems

Microprocessor problems

Monitor problems

Optional-device problems

Power problems

Serial-device problems

Software problems

Universal Serial Bus (USB) port problems

Video problems

Error LEDs

Power-supply LEDs

System pulse LEDs

Diagnostic programs and messages

Running the diagnostic programs

Diagnostic text messages

Viewing the test log

Diagnostic messages