Lenovo ReserveEdition User Manual

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Note

Before using this information and the product it supports, be sure to read the following:

v Safety and Warranty Guide included in the package with this publication.

v Wireless related information in online Access Help and Appendix D, “Notices,” on page 59.

v Regulatory Notice included in the package with this publication.

First Edition (May 2007)

U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14 (Alternate III).

Contents

Read this first . . . . . . . . . . . v

Chapter 1. Finding information . . . . . 1

This guide and other publications . . . . . 1

Executive class services included with every

ThinkPad Reserve Edition. . . . . . . . 2

Chapter 2. Taking care of your ThinkPad

Reserve Edition computer . . . . . . . 5

Important tips. . . . . . . . . . . . 5

Be careful about where and how you work 5

Be gentle with your computer . . . . . 6

Carry your computer properly . . . . . 6

Handle storage media and drives properly 7

Take care in setting passwords . . . . . 7

Other important tips . . . . . . . . 7

Cleaning the body of your computer (except

the leather cover) . . . . . . . . . 8

Cleaning your computer keyboard . . . . 8

Cleaning your computer display . . . . 9

Care for the fingerprint reader . . . . . 9

Special care of your ThinkPad Reserve Edition

computer . . . . . . . . . . . . . 9

Using connectors or cards . . . . . . 10

Cleaning the leather cover of your

computer . . . . . . . . . . . . 10

Chapter 3. Solving computer problems . . 13

Frequently asked questions . . . . . . . 14

Diagnosing problems . . . . . . . . . 15

HDD diagnostic program . . . . . . 15

Diagnosing problems using PC-Doctor

from the service partition . . . . . . 16

Troubleshooting . . . . . . . . . . . 17

Error messages . . . . . . . . . . 17

Errors without messages . . . . . . . 22

Password problems . . . . . . . . 23

Keyboard problems . . . . . . . . 23

Pointing device problems . . . . . . 24

Sleep (standby) or hibernation problems 24

Computer screen problems . . . . . . 25

Battery problems . . . . . . . . . 27

Hard disk drive problems . . . . . . 28

Fingerprint authentication problems . . . 29

Startup problems . . . . . . . . . 29

Other problems . . . . . . . . . . 30

Starting BIOS Setup Utility . . . . . . . 30

Chapter 4. Recovery options . . . . . . 33

Introducing Rescue and Recovery . . . . . 33

Restoring factory contents . . . . . . . 33

Recovering data . . . . . . . . . . . 34

Chapter 5. Upgrading and replacing

devices . . . . . . . . . . . . . 35

Detaching and attaching the bottom side of

the leather cover . . . . . . . . . . 35

Replacing the battery . . . . . . . . . 37

Upgrading the hard disk drive . . . . . . 40

Replacing memory . . . . . . . . . . 43

Chapter 6. Getting help and service . . . 47

Getting help and service . . . . . . . . 47

Getting help on the Web . . . . . . . . 47

Calling the Customer Support Center . . . 48

Getting help around the world . . . . . . 49

Appendix A. Warranty information . . . . 51

Types of warranty service . . . . . . . 51

Appendix B. Customer Replaceable Units

(CRUs) . . . . . . . . . . . . . 53

Appendix C. Features and Specifications 55

Features . . . . . . . . . . . . . 55

Specifications . . . . . . . . . . . 56

Appendix D. Notices. . . . . . . . . 59

Notices. . . . . . . . . . . . . . 59

Electronic emissions notices . . . . . . . 60

Federal Communications Commission

(FCC) Statement . . . . . . . . . 60

Industry Canada Class B emission

compliance statement . . . . . . . . 61

Avis de conformité à la réglementation

d’Industrie Canada. . . . . . . . . 61

European Union EMC Directive

conformance statement . . . . . . . 61

EU WEEE Statements . . . . . . . . . 62

Notice for users in the U.S.A. . . . . . . 62

IBM Lotus Software Offer . . . . . . . 62

Trademarks . . . . . . . . . . . . 64

Index . . . . . . . . . . . . . . 67

iv ThinkPad

Reserve Edition Service and Troubleshooting Guide

Read this first

When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. Avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended length of time. When you use the keyboard, avoid keeping your palms on the palm rest for a prolonged period of time.

Your computer generates some heat during normal operation. The amount of heat depends on the amount of system activity and the battery charge level. Extended contact with your body, even through clothing, could cause discomfort or even a skin burn. Periodically take breaks from using the keyboard by lifting your hands from the palm rest; and be careful not to use the keyboard for any extended length of time.

When the ac adapter is connected to an electrical outlet and your computer, it generates heat. Do not place the adapter in contact with any part of your body while using it. Never use the ac adapter to warm your body. Extended contact with your body, even through clothing, may cause a skin burn.

Read this first

Route the cables of an ac adapter, a mouse, a keyboard, a printer, or any other electronic device, or communication lines, so that they cannot be walked on, tripped over, pinched by your computer or other objects, or in any way subjected to treatment that could disturb the operation of your computer. Applying strong force to the cables may damage or break them.

Before moving your computer, do one of the following: turn it off, press Fn+F4 to put it in sleep (standby) mode, or press Fn+F12 to put it in hibernation mode.

Before moving the computer, make sure that the power on indicator is off. This will help to prevent damage to the hard disk drive, and possible loss of data.

Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices.

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Read this first

Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag.

Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock.

Read this first vii

Read this first

viii

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Chapter 1. Finding information

This guide and other publications

ThinkPad®Reserve Edition Booklet

helps you to set up your Lenovo computer and get started. It includes instructions to get started with your computer, and phone numbers for calling your dedicated support team.

This Service and Troubleshooting Guide

provides information about caring for your computer, basic troubleshooting information, some recovery procedures, help and service information, and warranty information for your computer. The troubleshooting information in this Guide applies only to problems that might prevent you from accessing the comprehensive online manual, called Access Help, preinstalled on your computer.

Access Help

is a comprehensive online manual that provides answers to most of your questions about your computer, helps you to configure preloaded features and tools, or solve problems. To open Access Help, click Start, move the pointer to All Programs (in Windows Programs); then to ThinkVantage. Click Access Help.

Productivity Center

provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around. To open Productivity Center, click Start, move the pointer to All Programs (in Windows Center.

Safety and Warranty Guide

includes general safety instructions and complete Lenovo Limited Warranty.

Regulatory Notice

supplements this Guide. Read it before you use the wireless features of your computer. The computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. You are requested to install and use your computer in strict accordance with the local RF regulations.

2000, Programs); then to ThinkVantage. Click Productivity

™

ThinkPad Reserve Edition

2000,

Finding information

Executive class services included with every ThinkPad Reserve Edition

v Executive support staff:

Your specially trained support team will answer your calls 24 hours per day, no matter where in the world you call from. No answering machines, no phone menus, no hassles. When you need to call your support team, press the blue ThinkVantage button. The welcome screen opens letting you know the support phone number.

Note: You can also use the ThinkVantage button to interrupt the startup

sequence of your computer and start the Rescue and Recovery workspace, which runs independently of the Windows operating system and is hidden from it.

v Personal Welcome Service:

At your discretion, your Executive Support Staff will assist you in customizing your personal settings, optimizing system and data security features, and migrating data from your old computer.

v Fast and convenient on-site warranty support:

In most major metropolitan areas throughout the world, on-site warranty service will be provided within 4 hours. In most other locations, on-site service will be provided by the end of the next business day. Conveniently included for three years from time of purchase.

v Blue button instant access:

You may prefer to instant-message (chat) with your Executive Support Staff, even allow them to share your desktop remotely during advanced support activities. Anytime, anywhere you have Internet access, at the touch of a button.

ThinkPad®Reserve Edition Service and Troubleshooting Guide

™

Finding information

v Absolute confidentiality:

Your personal data is safest with you so Lenovo will never ask you to part with your hard drive. We will even help you configure automated backup and archiving features to keep your personal data secure.

v Proactive maintenance and tune-up:

Keep your computer operating at peak performance and maximize its capabilities. Your executive support staff will schedule routine maintenance at your convenience to remove unnecessary programs and downloads, delete “cookies,” and keep you moving...fast.

v Accidental damage protection:

If your computer is accidentally damaged, it will be repaired or replaced at your convenience - no questions asked.

Chapter 1. Finding information 3

Finding information

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Chapter 2. Taking care of your ThinkPad Reserve Edition computer

Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.

Important tips

Be careful about where and how you work

v When your computer is turned on or the battery is charging, the base, the

palm rest, and some other parts may become hot. Avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended length of time. When you use the keyboard, avoid keeping your palms on the palm rest for a prolonged period of time.

v When the ac adapter is connected to an electrical outlet and your computer,

it generates heat. Do not place the adapter in contact with any part of your body while using it. Never use the ac adapter to warm your body. Extended contact with your body, even through clothing, may cause a skin burn.

v Route the cables of an ac adapter, a mouse, a keyboard, a printer, or any

other electronic device, or communication lines, so that they cannot be walked on, tripped over, pinched by your machine or other objects, or in any way subjected to treatment that could disturb the operation of your computer. Applying strong force to the cables may damage or break them.

v Place liquids away from your computer to avoid spills, and keep your

computer away from water (to avoid the danger of electrical shock).

v Store packing materials safely out of the reach of children to prevent the

risk of suffocation from plastic bags.

v Keep your computer away from magnets, activated cellular phones,

electrical appliances, or speakers (within 13 cm or 5 in).

Taking care of your ThinkPad computer

v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F

or above 35°C/95°F).

v Some appliances, such as certain portable desktop fans or air purifiers, can

produce negative ions. If a computer is close to such an appliance, and is exposed for an extended time to air containing negative ions, it may become electrostatically charged. Such a charge may be discharged through your hands when you touch the keyboard or other parts of the computer, or through connectors on I/O devices connected to it. Even though this kind of electrostatic discharge (ESD) is the opposite of a discharge from your body or clothing to the computer, it poses the same risk of a computer malfunction.

Your computer is designed and manufactured to minimize any effects of electrostatic charge. An electrostatic charge above a certain limit, however, can increase the risk of ESD. Therefore, when using the computer close to an appliance that can produce negative ions, give special attention to the following: – Avoid directly exposing your computer to the air from an appliance that

can produce negative ions.

– Keep your computer and peripherals as far as possible from such an

appliance.

– Wherever possible, ground your computer to facilitate safe electrostatic

discharge.

Note: Not all such appliances cause a significant electrostatic charge.

Be gentle with your computer

v Avoid placing any objects (including paper) between the display and the

keyboard or under the keyboard.

v Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects

on your computer, display, or external devices.

v Your computer display is designed to be opened and used at an angle

slightly greater than 90 degrees. Do not open the display beyond 140 degrees, as this might damage the computer.

v Do not move or carry your computer by holding or grasping the edges of

the leather cover. Doing so may cause the leather cover to tear or to come loose from the computer.

Carry your computer properly

v Before moving your computer, be sure to remove any media, turn off

attached devices, and disconnect cords and cables.

v Be sure your computer is in sleep (standby in Windows XP and Windows

2000) or hibernation mode, or turned off, before moving it. This will prevent damage to the hard disk drive and data loss.

v When picking up your open computer, hold it by the bottom. Do not pick

up or hold your computer by the display.

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Taking care of your ThinkPad computer

v Use a quality carrying case that provides adequate cushion and protection.

Do not pack your computer in a tightly packed suitcase or bag.

Handle storage media and drives properly

v If your computer comes with a diskette drive, avoid inserting diskettes at

an angle and attaching multiple or loose diskette labels, as these can lodge in the drive.

v If your computer comes with an optical drive, do not touch the surface of a

disc or the lens on the tray.

v Wait until you hear the CD or DVD click into the center pivot of an optical

drive before closing the tray.

v When installing your hard disk, diskette or optical drive, follow the

instructions shipped with your hardware, and apply pressure only where needed on the device.

Take care in setting passwords

v Remember your passwords. If you forget a supervisor or hard disk

password, Lenovo authorized service provider will not reset it, and you might have to replace your system board or hard disk drive.

Other important tips

v Your computer modem might use only an analog telephone network, or

public-switched telephone network (PSTN). Do not connect the modem to a PBX (private branch exchange) or any other digital telephone extension line because this could damage your modem. Analog phone lines are often used in homes, while digital phone lines are often used in hotels or office buildings. If you are not sure which kind of phone line you are using, contact your telephone company.

v Your computer might have both an Ethernet connector and a modem

connector. If so, be sure to connect your communication cable to the correct one, so your connector is not damaged.

v Only an authorized ThinkPad repair technician should disassemble and

repair your computer.

v Do not modify or tape the latches to keep the display open or closed.

v Take care not to turn your computer over while the ac adapter is plugged

in. This could break the adapter plug.

v If you exchange drives in your computer, reinstall the plastic bezel faces (if

supplied).

v Store your external and removable hard disk, diskette or optical drives in

the appropriate containers or packaging when they are not being used.

v Before you install any of the following devices, touch a metal table or a

grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device. – PC Card

Chapter 2. Taking care of your ThinkPad Reserve Edition computer 7

Taking care of your ThinkPad computer

– Smart Card – Memory Card, such as xD-Picture Card, SD Card, Memory Stick, and

MultiMediaCard – Memory module – PCI Expess Mini Card – Communication Daughter Card

v When transferring data to or from a Flash Media Card, such as an SD card,

do not put your computer in sleep (standby) or hibernation mode before the data transfer is complete. To do so might cause damage to your data.

Cleaning the body of your computer (except the leather cover)

Occasionally clean the body of your computer as follows:

Note: When cleaning the computer body, detach the bottom side of the

leather cover (see “Detaching and attaching the bottom side of the leather cover” on page 35). For cleaning the surface of the leather cover, see “Cleaning the leather cover of your computer” on page 10.

1. Prepare a mixture of a gentle kitchen-use detergent (one that does not

contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent.

2. Absorb the diluted detergent into a sponge.

3. Squeeze excess liquid from the sponge.

4. Wipe the cover with the sponge, using a circular motion and taking care

not to let any excess liquid drip.

5. Wipe the surface to remove the detergent.

6. Rinse the sponge with clean running water.

7. Wipe the cover with the clean sponge.

8. Wipe the surface again with a dry, soft lint-free cloth.

9. Wait for the surface to dry completely and remove any cloth fibers from

the computer surface.

Cleaning your computer keyboard

1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth.

2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you

wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys.

3. Allow to dry.

4. To remove any crumbs and dust from beneath the keys, you can use a

camera blower with a brush or cool air from a hair dryer.

Note: Avoid spraying cleaner directly on the display or the keyboard.

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Cleaning your computer display

1. Gently wipe the display with a dry, soft lint-free cloth. If you see a

scratch-like mark on your display, it might be a stain transferred from the

keyboard or the TrackPoint

from the outside.

2. Wipe or dust the stain gently with a soft, dry cloth.

3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50

mixture of isopropyl alcohol and water that does not contain impurities.

4. Wring out as much of the liquid as you can.

5. Wipe the display again; do not let any liquid drip into the computer.

6. Be sure to dry the display before closing it.

Care for the fingerprint reader

The following actions could damage the fingerprint reader or cause it not to work properly:

v Scratching the surface of the reader with a hard, pointed object.

v Scraping the surface of the reader with your nail or anything hard.

v Using or touching the reader with a dirty finger.

If you notice any of the following conditions, gently clean the surface of the reader with a dry, soft, lint-free cloth:

v The surface of the reader is dirty or stained.

v The surface of the reader is wet.

v The reader often fails to enroll or authenticate your fingerprint.

Taking care of your ThinkPad computer

pointing stick when the cover was pressed

Special care of your ThinkPad Reserve Edition computer

Your ThinkPad Reserve Edition computer has a high quality leather cover. This cover has been finished to optimize the inherent characteristics of leather, and in fact, its distinctive scent is evidence that it is genuine leather. Imperfections in the leather appearance and texture are normal. Over time, the leather cover will naturally darken and accumulate gentle scarring. These should be seen as evidence that the leather is being broken-in rather than wearing out. Much like a well-worn saddle, you can anticipate that your leather cover will take on the patina of regular use.

To maintain its supple texture and quality, the leather cover does require special care. You can avoid unnecessary deterioration and discoloration as follows:

v With daily use and exposure to sunlight, the leather cover will undergo

tanning, which will actually improve its appearance.

Chapter 2. Taking care of your ThinkPad Reserve Edition computer 9

Taking care of your ThinkPad computer

v Avoid spills. Keeping liquids away from your computer. If the cover gets

wet, immediately wipe the liquid off with a clean cloth, and let the computer dry in the shade. Do not let it stay wet. Never dry it with a dryer or a heater.

v Do not place the leather cover on a rough surface. To do so could scratch

the cover.

v Do not rub the cover with your clothes. This may cause the color of the

cover to be transferred to your clothes and vice versa.

v Do not use any kind of adhesive tape on the leather cover. When such tape

is taken off, the coating of the cover may peel off with it.

v Do not clean the cover with organic solvents.

v Do not place the leather in close contact with chemicals such as vinyl

products.

v Keep the computer away from fire.

v Use your computer at normal temperatures with good ventilation.

v To maintain the quality of the leather cover, do not use or store your

computer in conditions of high humidity.

For notices on handling your computer, see “Important tips” on page 5.

Using connectors or cards

If you are using the Type II extended PC Card or any of the following connectors, remove them before closing the computer display. Otherwise the leather cover, the connectors, or the card will be damaged.

v Typical or large audio connector v Large external monitor connector v IEEE 1394 connector v Large USB connector

If you use the following cards, you cannot remove them when the display is closed.

v Type II standard PC card v Secure Digital (SD) card

If you are using any connectors or peripherals that have projections, remove them before closing the computer. Otherwise they will damage the leather cover.

Cleaning the leather cover of your computer

Dirt can severely mar the appearance of the leather. Always keep the leather cover clean:

1. Regularly wipe the cover with a soft, clean cloth, or brush it. If dirt does

not come off, use a high-quality leather cleaner.

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Taking care of your ThinkPad computer

2. Occasionally treat the cover with oil. First, try a very small amount of

leather-coating oil in an inconspicuous position on the cover. If the oil

does not stain or discolor the leather, apply a small amount of the oil on

the entire surface of the cover.

Chapter 2. Taking care of your ThinkPad Reserve Edition computer 11

Taking care of your ThinkPad computer

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Chapter 3. Solving computer problems

Frequently asked questions . . . . . . . 14

Diagnosing problems . . . . . . . . . 15

HDD diagnostic program . . . . . . 15

Diagnosing problems using PC-Doctor

from the service partition . . . . . . 16

Troubleshooting . . . . . . . . . . . 17

Error messages . . . . . . . . . . 17

Errors without messages . . . . . . . 22

Password problems . . . . . . . . 23

Keyboard problems . . . . . . . . 23

Note: See Access Help if your system is running and Access Help is accessible. This chapter presents

information for use when Access Help is inaccessible.

Pointing device problems . . . . . . 24

Sleep (standby) or hibernation problems 24

Computer screen problems . . . . . . 25

Battery problems . . . . . . . . . 27

Hard disk drive problems . . . . . . 28

Fingerprint authentication problems . . . 29

Startup problems . . . . . . . . . 29

Lenovo ReserveEdition User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual