Lenovo ReserveEdition User Manual

ThinkPad®Reserve Edition
Service and Troubleshooting Guide

ThinkPad®Reserve Edition
Service and Troubleshooting Guide

Note

Before using this information and the product it supports, be sure to read the following:

v Safety and Warranty Guide included in the package with this publication.

v Wireless related information in online Access Help and Appendix D, “Notices,” on page 59.

v Regulatory Notice included in the package with this publication.

First Edition (May 2007)

© Copyright Lenovo 2007. All rights reserved.

U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED
RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with
Lenovo, if any, or the standard terms of this commercial license, or if the agency is unable to accept this
Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer
Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14
(Alternate III).

Contents

Read this first . . . . . . . . . . . v

Chapter 1. Finding information . . . . . 1

This guide and other publications . . . . . 1

Executive class services included with every

ThinkPad Reserve Edition. . . . . . . . 2

Chapter 2. Taking care of your ThinkPad

Reserve Edition computer . . . . . . . 5

Important tips. . . . . . . . . . . . 5

Be careful about where and how you work 5

Be gentle with your computer . . . . . 6

Carry your computer properly . . . . . 6

Handle storage media and drives properly 7

Take care in setting passwords . . . . . 7

Other important tips . . . . . . . . 7

Cleaning the body of your computer (except

the leather cover) . . . . . . . . . 8

Cleaning your computer keyboard . . . . 8

Cleaning your computer display . . . . 9

Care for the fingerprint reader . . . . . 9

Special care of your ThinkPad Reserve Edition

computer . . . . . . . . . . . . . 9

Using connectors or cards . . . . . . 10

Cleaning the leather cover of your

computer . . . . . . . . . . . . 10

Chapter 3. Solving computer problems . . 13

Frequently asked questions . . . . . . . 14

Diagnosing problems . . . . . . . . . 15

HDD diagnostic program . . . . . . 15

Diagnosing problems using PC-Doctor

from the service partition . . . . . . 16

Troubleshooting . . . . . . . . . . . 17

Error messages . . . . . . . . . . 17

Errors without messages . . . . . . . 22

Password problems . . . . . . . . 23

Keyboard problems . . . . . . . . 23

Pointing device problems . . . . . . 24

Sleep (standby) or hibernation problems 24

Computer screen problems . . . . . . 25

Battery problems . . . . . . . . . 27

Hard disk drive problems . . . . . . 28

Fingerprint authentication problems . . . 29

Startup problems . . . . . . . . . 29

Other problems . . . . . . . . . . 30

Starting BIOS Setup Utility . . . . . . . 30

Chapter 4. Recovery options . . . . . . 33

Introducing Rescue and Recovery . . . . . 33

Restoring factory contents . . . . . . . 33

Recovering data . . . . . . . . . . . 34

Chapter 5. Upgrading and replacing

devices . . . . . . . . . . . . . 35

Detaching and attaching the bottom side of

the leather cover . . . . . . . . . . 35

Replacing the battery . . . . . . . . . 37

Upgrading the hard disk drive . . . . . . 40

Replacing memory . . . . . . . . . . 43

Chapter 6. Getting help and service . . . 47

Getting help and service . . . . . . . . 47

Getting help on the Web . . . . . . . . 47

Calling the Customer Support Center . . . 48

Getting help around the world . . . . . . 49

Appendix A. Warranty information . . . . 51

Types of warranty service . . . . . . . 51

Appendix B. Customer Replaceable Units

(CRUs) . . . . . . . . . . . . . 53

Appendix C. Features and Specifications 55

Features . . . . . . . . . . . . . 55

Specifications . . . . . . . . . . . 56

Appendix D. Notices. . . . . . . . . 59

Notices. . . . . . . . . . . . . . 59

Electronic emissions notices . . . . . . . 60

Federal Communications Commission

(FCC) Statement . . . . . . . . . 60

Industry Canada Class B emission

compliance statement . . . . . . . . 61

Avis de conformité à la réglementation

d’Industrie Canada. . . . . . . . . 61

European Union EMC Directive

conformance statement . . . . . . . 61

EU WEEE Statements . . . . . . . . . 62

© Copyright Lenovo 2007 iii

Notice for users in the U.S.A. . . . . . . 62

IBM Lotus Software Offer . . . . . . . 62

Trademarks . . . . . . . . . . . . 64

Index . . . . . . . . . . . . . . 67

iv ThinkPad

®

Reserve Edition Service and Troubleshooting Guide

Read this first

When your computer is turned on or the battery is
charging, the base, the palm rest, and some other
parts may become hot. Avoid keeping your hands,
your lap, or any other part of your body in contact
with a hot section of the computer for any extended
length of time. When you use the keyboard, avoid
keeping your palms on the palm rest for a
prolonged period of time.

Your computer generates some heat during normal
operation. The amount of heat depends on the
amount of system activity and the battery charge
level. Extended contact with your body, even
through clothing, could cause discomfort or even a
skin burn. Periodically take breaks from using the
keyboard by lifting your hands from the palm rest;
and be careful not to use the keyboard for any
extended length of time.

When the ac adapter is connected to an electrical
outlet and your computer, it generates heat. Do not
place the adapter in contact with any part of your
body while using it. Never use the ac adapter to
warm your body. Extended contact with your body,
even through clothing, may cause a skin burn.

© Copyright Lenovo 2007 v

Read this first

Route the cables of an ac adapter, a mouse, a
keyboard, a printer, or any other electronic device,
or communication lines, so that they cannot be
walked on, tripped over, pinched by your computer
or other objects, or in any way subjected to
treatment that could disturb the operation of your
computer. Applying strong force to the cables may
damage or break them.

Before moving your computer, do one of the
following: turn it off, press Fn+F4 to put it in sleep
(standby) mode, or press Fn+F12 to put it in
hibernation mode.

Before moving the computer, make sure that the
power on indicator is off. This will help to prevent
damage to the hard disk drive, and possible loss of
data.

Do not drop, bump, scratch, twist, hit, vibrate, push
or place heavy objects on your computer, display, or
external devices.

vi

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Read this first

Use a quality carrying case that provides adequate
cushion and protection. Do not pack your computer
in a tightly packed suitcase or bag.

Place liquids away from your computer to avoid
spills, and keep your computer away from water to
avoid the danger of electrical shock.

Read this first vii

Read this first

viii

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Chapter 1. Finding information

This guide and other publications

ThinkPad®Reserve Edition Booklet

helps you to set up your Lenovo
computer and get started. It includes instructions to get started with
your computer, and phone numbers for calling your dedicated
support team.

This Service and Troubleshooting Guide

provides information about caring for your computer, basic
troubleshooting information, some recovery procedures, help and
service information, and warranty information for your computer. The
troubleshooting information in this Guide applies only to problems
that might prevent you from accessing the comprehensive online
manual, called Access Help, preinstalled on your computer.

Access Help

is a comprehensive online manual that provides answers to most of
your questions about your computer, helps you to configure
preloaded features and tools, or solve problems. To open Access Help,
click Start, move the pointer to All Programs (in Windows
Programs); then to ThinkVantage. Click Access Help.

Productivity Center

provides an easy access to software tools and key Lenovo sites,
eliminating the need to carry other reference manuals around. To open
Productivity Center, click Start, move the pointer to All Programs (in
Windows
Center.

Safety and Warranty Guide

includes general safety instructions and complete Lenovo Limited
Warranty.

Regulatory Notice

supplements this Guide. Read it before you use the wireless features
of your computer. The computer complies with the radio frequency
and safety standards of any country or region in which it has been
approved for wireless use. You are requested to install and use your
computer in strict accordance with the local RF regulations.

®

2000, Programs); then to ThinkVantage. Click Productivity

™

ThinkPad Reserve Edition

®

2000,

© Copyright Lenovo 2007 1

Finding information

Executive class services included with every ThinkPad Reserve Edition

v Executive support staff:

Your specially trained support team will answer your calls 24 hours per
day, no matter where in the world you call from. No answering machines,
no phone menus, no hassles. When you need to call your support team,
press the blue ThinkVantage button. The welcome screen opens letting you
know the support phone number.

Note: You can also use the ThinkVantage button to interrupt the startup

sequence of your computer and start the Rescue and Recovery
workspace, which runs independently of the Windows operating
system and is hidden from it.

v Personal Welcome Service:

At your discretion, your Executive Support Staff will assist you in
customizing your personal settings, optimizing system and data security
features, and migrating data from your old computer.

v Fast and convenient on-site warranty support:

In most major metropolitan areas throughout the world, on-site warranty
service will be provided within 4 hours. In most other locations, on-site
service will be provided by the end of the next business day. Conveniently
included for three years from time of purchase.

v Blue button instant access:

You may prefer to instant-message (chat) with your Executive Support Staff,
even allow them to share your desktop remotely during advanced support
activities. Anytime, anywhere you have Internet access, at the touch of a
button.

2

ThinkPad®Reserve Edition Service and Troubleshooting Guide

™

Finding information

v Absolute confidentiality:

Your personal data is safest with you so Lenovo will never ask you to part
with your hard drive. We will even help you configure automated backup
and archiving features to keep your personal data secure.

v Proactive maintenance and tune-up:

Keep your computer operating at peak performance and maximize its
capabilities. Your executive support staff will schedule routine maintenance
at your convenience to remove unnecessary programs and downloads,
delete “cookies,” and keep you moving...fast.

v Accidental damage protection:

If your computer is accidentally damaged, it will be repaired or replaced at
your convenience - no questions asked.

Chapter 1. Finding information 3

Finding information

4

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Chapter 2. Taking care of your ThinkPad Reserve Edition
computer

Though your computer is designed to function reliably in normal work
environments, you need to use common sense in handling it. By following
these important tips, you will get the most use and enjoyment out of your
computer.

Important tips

Be careful about where and how you work

v When your computer is turned on or the battery is charging, the base, the

palm rest, and some other parts may become hot. Avoid keeping your
hands, your lap, or any other part of your body in contact with a hot
section of the computer for any extended length of time. When you use the
keyboard, avoid keeping your palms on the palm rest for a prolonged
period of time.

Your computer generates some heat during normal operation. The amount
of heat depends on the amount of system activity and the battery charge
level. Extended contact with your body, even through clothing, could cause
discomfort or even a skin burn. Periodically take breaks from using the
keyboard by lifting your hands from the palm rest; and be careful not to
use the keyboard for any extended length of time.

v When the ac adapter is connected to an electrical outlet and your computer,

it generates heat. Do not place the adapter in contact with any part of your
body while using it. Never use the ac adapter to warm your body.
Extended contact with your body, even through clothing, may cause a skin
burn.

v Route the cables of an ac adapter, a mouse, a keyboard, a printer, or any

other electronic device, or communication lines, so that they cannot be
walked on, tripped over, pinched by your machine or other objects, or in
any way subjected to treatment that could disturb the operation of your
computer. Applying strong force to the cables may damage or break them.

v Place liquids away from your computer to avoid spills, and keep your

computer away from water (to avoid the danger of electrical shock).

v Store packing materials safely out of the reach of children to prevent the

risk of suffocation from plastic bags.

v Keep your computer away from magnets, activated cellular phones,

electrical appliances, or speakers (within 13 cm or 5 in).

© Copyright Lenovo 2007 5

Taking care of your ThinkPad computer

v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F

or above 35°C/95°F).

v Some appliances, such as certain portable desktop fans or air purifiers, can

produce negative ions. If a computer is close to such an appliance, and is
exposed for an extended time to air containing negative ions, it may
become electrostatically charged. Such a charge may be discharged through
your hands when you touch the keyboard or other parts of the computer,
or through connectors on I/O devices connected to it. Even though this
kind of electrostatic discharge (ESD) is the opposite of a discharge from
your body or clothing to the computer, it poses the same risk of a computer
malfunction.

Your computer is designed and manufactured to minimize any effects of
electrostatic charge. An electrostatic charge above a certain limit, however,
can increase the risk of ESD. Therefore, when using the computer close to
an appliance that can produce negative ions, give special attention to the
following:
– Avoid directly exposing your computer to the air from an appliance that

can produce negative ions.

– Keep your computer and peripherals as far as possible from such an

appliance.

– Wherever possible, ground your computer to facilitate safe electrostatic

discharge.

Note: Not all such appliances cause a significant electrostatic charge.

Be gentle with your computer

v Avoid placing any objects (including paper) between the display and the

keyboard or under the keyboard.

v Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects

on your computer, display, or external devices.

v Your computer display is designed to be opened and used at an angle

slightly greater than 90 degrees. Do not open the display beyond 140
degrees, as this might damage the computer.

v Do not move or carry your computer by holding or grasping the edges of

the leather cover. Doing so may cause the leather cover to tear or to come
loose from the computer.

Carry your computer properly

v Before moving your computer, be sure to remove any media, turn off

attached devices, and disconnect cords and cables.

v Be sure your computer is in sleep (standby in Windows XP and Windows

2000) or hibernation mode, or turned off, before moving it. This will
prevent damage to the hard disk drive and data loss.

v When picking up your open computer, hold it by the bottom. Do not pick

up or hold your computer by the display.

6

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Taking care of your ThinkPad computer

v Use a quality carrying case that provides adequate cushion and protection.

Do not pack your computer in a tightly packed suitcase or bag.

Handle storage media and drives properly

v If your computer comes with a diskette drive, avoid inserting diskettes at

an angle and attaching multiple or loose diskette labels, as these can lodge
in the drive.

v If your computer comes with an optical drive, do not touch the surface of a

disc or the lens on the tray.

v Wait until you hear the CD or DVD click into the center pivot of an optical

drive before closing the tray.

v When installing your hard disk, diskette or optical drive, follow the

instructions shipped with your hardware, and apply pressure only where
needed on the device.

Take care in setting passwords

v Remember your passwords. If you forget a supervisor or hard disk

password, Lenovo authorized service provider will not reset it, and you
might have to replace your system board or hard disk drive.

Other important tips

v Your computer modem might use only an analog telephone network, or

public-switched telephone network (PSTN). Do not connect the modem to a
PBX (private branch exchange) or any other digital telephone extension line
because this could damage your modem. Analog phone lines are often used
in homes, while digital phone lines are often used in hotels or office
buildings. If you are not sure which kind of phone line you are using,
contact your telephone company.

v Your computer might have both an Ethernet connector and a modem

connector. If so, be sure to connect your communication cable to the correct
one, so your connector is not damaged.

v Only an authorized ThinkPad repair technician should disassemble and

repair your computer.

v Do not modify or tape the latches to keep the display open or closed.

v Take care not to turn your computer over while the ac adapter is plugged

in. This could break the adapter plug.

v If you exchange drives in your computer, reinstall the plastic bezel faces (if

supplied).

v Store your external and removable hard disk, diskette or optical drives in

the appropriate containers or packaging when they are not being used.

v Before you install any of the following devices, touch a metal table or a

grounded metal object. This action reduces any static electricity from your
body. The static electricity could damage the device.
– PC Card

Chapter 2. Taking care of your ThinkPad Reserve Edition computer 7

Taking care of your ThinkPad computer

– Smart Card
– Memory Card, such as xD-Picture Card, SD Card, Memory Stick, and

MultiMediaCard
– Memory module
– PCI Expess Mini Card
– Communication Daughter Card

v When transferring data to or from a Flash Media Card, such as an SD card,

do not put your computer in sleep (standby) or hibernation mode before
the data transfer is complete. To do so might cause damage to your data.

Cleaning the body of your computer (except the leather cover)

Occasionally clean the body of your computer as follows:

Note: When cleaning the computer body, detach the bottom side of the

leather cover (see “Detaching and attaching the bottom side of the
leather cover” on page 35). For cleaning the surface of the leather cover,
see “Cleaning the leather cover of your computer” on page 10.

1. Prepare a mixture of a gentle kitchen-use detergent (one that does not

contain abrasive powder or strong chemicals such as acid or alkaline). Use
5 parts water to 1 part detergent.

2. Absorb the diluted detergent into a sponge.

3. Squeeze excess liquid from the sponge.

4. Wipe the cover with the sponge, using a circular motion and taking care

not to let any excess liquid drip.

5. Wipe the surface to remove the detergent.

6. Rinse the sponge with clean running water.

7. Wipe the cover with the clean sponge.

8. Wipe the surface again with a dry, soft lint-free cloth.

9. Wait for the surface to dry completely and remove any cloth fibers from

the computer surface.

Cleaning your computer keyboard

1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth.

2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you

wipe several keys at a time, the cloth may hook onto an adjacent key and
possibly damage it. Make sure that no liquid drips onto or between the
keys.

3. Allow to dry.

4. To remove any crumbs and dust from beneath the keys, you can use a

camera blower with a brush or cool air from a hair dryer.

Note: Avoid spraying cleaner directly on the display or the keyboard.

8

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Cleaning your computer display

1. Gently wipe the display with a dry, soft lint-free cloth. If you see a

scratch-like mark on your display, it might be a stain transferred from the

keyboard or the TrackPoint

from the outside.

2. Wipe or dust the stain gently with a soft, dry cloth.

3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50

mixture of isopropyl alcohol and water that does not contain impurities.

4. Wring out as much of the liquid as you can.

5. Wipe the display again; do not let any liquid drip into the computer.

6. Be sure to dry the display before closing it.

Care for the fingerprint reader

The following actions could damage the fingerprint reader or cause it not to
work properly:

v Scratching the surface of the reader with a hard, pointed object.

v Scraping the surface of the reader with your nail or anything hard.

v Using or touching the reader with a dirty finger.

If you notice any of the following conditions, gently clean the surface of the
reader with a dry, soft, lint-free cloth:

v The surface of the reader is dirty or stained.

v The surface of the reader is wet.

v The reader often fails to enroll or authenticate your fingerprint.

Taking care of your ThinkPad computer

®

pointing stick when the cover was pressed

Special care of your ThinkPad Reserve Edition computer

Your ThinkPad Reserve Edition computer has a high quality leather cover.
This cover has been finished to optimize the inherent characteristics of leather,
and in fact, its distinctive scent is evidence that it is genuine leather.
Imperfections in the leather appearance and texture are normal. Over time,
the leather cover will naturally darken and accumulate gentle scarring. These
should be seen as evidence that the leather is being broken-in rather than
wearing out. Much like a well-worn saddle, you can anticipate that your
leather cover will take on the patina of regular use.

To maintain its supple texture and quality, the leather cover does require
special care. You can avoid unnecessary deterioration and discoloration as
follows:

v With daily use and exposure to sunlight, the leather cover will undergo

tanning, which will actually improve its appearance.

Chapter 2. Taking care of your ThinkPad Reserve Edition computer 9

Taking care of your ThinkPad computer

v Avoid spills. Keeping liquids away from your computer. If the cover gets

wet, immediately wipe the liquid off with a clean cloth, and let the
computer dry in the shade. Do not let it stay wet. Never dry it with a dryer
or a heater.

v Do not place the leather cover on a rough surface. To do so could scratch

the cover.

v Do not rub the cover with your clothes. This may cause the color of the

cover to be transferred to your clothes and vice versa.

v Do not use any kind of adhesive tape on the leather cover. When such tape

is taken off, the coating of the cover may peel off with it.

v Do not clean the cover with organic solvents.

v Do not place the leather in close contact with chemicals such as vinyl

products.

v Keep the computer away from fire.

v Use your computer at normal temperatures with good ventilation.

v To maintain the quality of the leather cover, do not use or store your

computer in conditions of high humidity.

For notices on handling your computer, see “Important tips” on page 5.

Using connectors or cards

If you are using the Type II extended PC Card or any of the following
connectors, remove them before closing the computer display. Otherwise the
leather cover, the connectors, or the card will be damaged.

v Typical or large audio connector
v Large external monitor connector
v IEEE 1394 connector
v Large USB connector

If you use the following cards, you cannot remove them when the display is
closed.

v Type II standard PC card
v Secure Digital (SD) card

If you are using any connectors or peripherals that have projections, remove
them before closing the computer. Otherwise they will damage the leather
cover.

Cleaning the leather cover of your computer

Dirt can severely mar the appearance of the leather. Always keep the leather
cover clean:

1. Regularly wipe the cover with a soft, clean cloth, or brush it. If dirt does

not come off, use a high-quality leather cleaner.

10

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Taking care of your ThinkPad computer

2. Occasionally treat the cover with oil. First, try a very small amount of

leather-coating oil in an inconspicuous position on the cover. If the oil

does not stain or discolor the leather, apply a small amount of the oil on

the entire surface of the cover.

Chapter 2. Taking care of your ThinkPad Reserve Edition computer 11

Taking care of your ThinkPad computer

12

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Chapter 3. Solving computer problems

Frequently asked questions . . . . . . . 14

Diagnosing problems . . . . . . . . . 15

HDD diagnostic program . . . . . . 15

Diagnosing problems using PC-Doctor

from the service partition . . . . . . 16

Troubleshooting . . . . . . . . . . . 17

Error messages . . . . . . . . . . 17

Errors without messages . . . . . . . 22

Password problems . . . . . . . . 23

Keyboard problems . . . . . . . . 23

Note: See Access Help if your system is running and Access Help is accessible. This chapter presents

information for use when Access Help is inaccessible.

Pointing device problems . . . . . . 24

Sleep (standby) or hibernation problems 24

Computer screen problems . . . . . . 25

Battery problems . . . . . . . . . 27

Hard disk drive problems . . . . . . 28

Fingerprint authentication problems . . . 29

Startup problems . . . . . . . . . 29

Other problems . . . . . . . . . . 30

Starting BIOS Setup Utility . . . . . . . 30

© Copyright Lenovo 2007 13

Solving computer problems

Frequently asked questions

This section lists frequently asked questions and tells where you can find
detailed answers. For details about each publication included in the package
with the ThinkPad computer, see “This guide and other publications” on page

1.

What safety precautions should I follow when using my ThinkPad
computer?

See the separate Safety and Warranty Guide for detailed information
about safety.

How can I prevent problems with my ThinkPad computer?

See “Read this first” on page v, and also Chapter 2, “Taking care of
your ThinkPad Reserve Edition computer,” on page 5 of this Guide.
More tips can be found in the following sections of Access Help:

v Preventing problems

v Troubleshooting

What are the main hardware features of my new ThinkPad computer?

See “About your computer” in Access Help.

Where can I find the detailed specifications for my machine?

See http://www.lenovo.com/think/support.

I need to upgrade a device or I need to replace one of the following: the
hard disk drive, the PCI Express Mini Card, the Modem Daughter Card,
memory, the keyboard, or the palm rest.

See the Appendix B, “Customer Replaceable Units (CRUs),” on page
53 of this Guide for the list of Customer Replaceable Units and the
location of the instructions for removing or replacing components.

My computer is not operating properly.

Study “Problem solving ” in Access Help. This Guide describes only
problems that might prevent you from accessing the online help
system.

Where are the recovery discs?

Your computer did not come with a recovery disc or Windows disc.
For an explanation of the alternative recovery methods offered by
Lenovo, see “Restoring factory contents” on page 33 of this Guide.

14

ThinkPad®Reserve Edition Service and Troubleshooting Guide

How can I contact the Customer Support Center?

Where can I find warranty information?

How can I install a new operating system?

Diagnosing problems

If you have a problem with your computer, you can test it by using
PC-Doctor

1. Click Start.

2. Move the pointer to All Programs (in Windows 2000, Programs) and then

to PC-Doctor for Windows.

3. Click PC-Doctor.

For more information about PC-Doctor for Windows, see the Help for the
program.

Solving computer problems

See Chapter 6, “Getting help and service,” on page 47 of this Guide.

See the separate Safety and Warranty Guide for detailed warranty
information. For the warranty applicable to your computer, including
the warranty period and type of warranty service, see Appendix A,
“Warranty information,” on page 51.

See "Advanced configuration" in Access Help.

®

for Windows. To run PC-Doctor for Windows, do as follows:

Attention

Running any tests can take up to several minutes or longer. Make sure
you have time to run the entire test; do not interrupt the test while it is
running.

When preparing to contact the Customer Support Center, be sure to print the
test log so that you can rapidly provide information to the help technician.

HDD diagnostic program

If your hard disk drive is not operating properly, you may be able to find the
problem by running the HDD diagnostic program in the BIOS Setup Utility.

To start the diagnostic program, do as follows:

1. If the diskette drive is connected to the computer, remove any diskette

from the diskette drive, and then turn off the computer.

2. Turn on the computer.

Chapter 3. Solving computer problems 15

Solving computer problems

3. While the message, “To interrupt normal startup, press the blue

ThinkVantage button,” is displayed at the lower left of the screen, press F1
to enter BIOS Setup Utility.

4. Using cursor keys, select HDD diagnostic program and press Enter. The

menu for the HDD diagnostic program opens.

5. Using cursor keys, select Main hard disk drive. Press Enter to start the

diagnostic program. The HDD diagnostic program runs a read verification
test and a speed test of the drive you select, and reports its findings.

6. If the diagnostic program returns any error messages, call the Customer

Support Center for service. The diagnostic program may return one of the
following error messages:

For the main hard disk drive:

v Error code 0000: Read verification failed

v Error code 0100: Speed test failed

v Error code 0200: Controller Diag failed

7. If the diagnostic program returns no error message but you still have some

concerns, see the instructions in "Introducing Rescue and Recovery" in
"Problem solving" of Access Help, and run the program for a diagnostic test
of the hard disk drive. You can also download PC-Doctor for DOS for
your computer from the following Web site:

http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo
&lndocid=tpad-matrix

Diagnosing problems using PC-Doctor from the service partition

By using PC-Doctor from the Rescue and Recovery workspace in the service
partition of the hard disk drive, you can diagnose your system without
starting up the operating system. Do as follows:

1. If the diskette drive is connected to the computer, remove any diskette

from the diskette drive, and then turn off the computer.

2. Turn on the computer.

3. While the message, “To interrupt normal startup, press the blue

ThinkVantage button,” is displayed at the lower left of the screen, press
the blue ThinkVantage button to enter the Rescue and Recovery
workspace.

4. Select Diagnose hardware. The computer restarts and PC-Doctor starts up.

For more information about PC-Doctor, press F1 to go to the Help or online
manual for the program.

16

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Troubleshooting

If you do not find your problem here, see Access Help. The following section
only describes problems that might prevent you from accessing this help
system.

Error messages

Notes:

1. In the charts, x can be any character.

2. The version of PC-Doctor referred to here is PC-Doctor for Windows.

Message Solution

0176: System
Security - The
System has been
tampered with.

0182: Bad CRC2.
Enter BIOS Setup
and load Setup
defaults.

0185: Bad startup
sequence settings.
Enter BIOS Setup
and load Setup
defaults.

0190: Critical
low-battery error

0191: System
Security - Invalid
remote change
requested.

0199: System
Security - Security
password retry
count exceeded.

01C8: More than one
modem devices are
found. Remove one
of them. Press <Esc>
to continue.

Solving computer problems

This message is displayed if you remove the Security Chip and
reinstall it, or install a new one. To clear the error, enter the
BIOS Setup Utility. If this does not solve the problem, have the
computer serviced.

Checksum of the CRC2 setting in the EEPROM is not correct.
Press F1 to go to BIOS Setup Utility. Press F9 and then Enter to
load the default setting. Press F10 and then Enter to restart the
system.

Checksum of the startup sequence setting in the EEPROM is
not correct. Press F1 to go to BIOS Setup Utility. Press F9 and
then Enter to load the default setting. Press F10 and then Enter
to restart the system.

The computer turned off, because the battery is low. Connect
the ac adapter to the computer and charge the battery, or
replace the battery with a fully charged one.

The system configuration change has failed. Confirm the
operation and try again. To clear the error, enter the BIOS
Setup Utility.

This message is displayed if you enter a wrong supervisor
password more than three times. Confirm the supervisor
password and try again. To clear the error, enter the BIOS
Setup Utility.

Remove one of the Modem Daughter Cards. Otherwise, press
Esc to ignore the warning message. If this does not solve the
problem, have the computer serviced.

Chapter 3. Solving computer problems 17

Solving computer problems

Message Solution

01C9: More than one
Ethernet devices are
found. Remove one
of them. Press <Esc>
to continue.

0200: Hard disk
error

021x: Keyboard error Make sure that there are no objects placed on the keyboard, or

0230: Shadow RAM
error

0231: System RAM
error

0232: Extended
RAM error

0250: System battery
error

Your ThinkPad computer has a built-in Ethernet feature, and
you cannot add another such feature by installing an Ethernet
device such as a Mini-PCI Ethernet Card or an Ethernet
Daughter Card. If this error message is displayed, remove the
Ethernet device that you installed. Otherwise press Esc to
ignore the warning message. If this does not solve the problem,
have the computer serviced.

The hard disk is not working. Make sure that the hard disk
drive is attached firmly. Run the BIOS Setup Utility; then make
sure the hard disk drive is not disabled in the Startup menu.

if you have one, the external keyboard. Turn off the computer,
and turn off all attached devices. Turn on the computer first;
then turn on the attached devices.

If you still see the same error code, do the following:

If an external keyboard is connected, do the following:

v Turn off the computer and disconnect the external keyboard;

then turn on the computer. Make sure that the built-in
keyboard operates correctly. If it does, have the external
keyboard serviced.

v Make sure that the external keyboard is connected to the

correct connector.

Test

the computer by using PC-Doctor.

v If the computer stops during the test, have the computer

serviced.

The shadow RAM failed. Test your computer’s memory with
PC-Doctor. If you added a memory module just before turning
the computer on, reinstall it. Then test the memory with
PC-Doctor.

The system RAM failed. Test your computer’s memory with
PC-Doctor. If you added a memory module just before turning
the computer on, reinstall it. Then test the memory with
PC-Doctor.

The extended RAM failed. Test your computer’s memory with
PC-Doctor. If you have increased memory just before turning
the computer on, reinstall it. Then test the memory with
PC-Doctor.

The backup battery, which is used to preserve the configuration
information, such as the date and time, while the computer is
turned off, is depleted. Replace the battery and run BIOS Setup
Utility to verify the configuration. If you still have a problem,
have the computer serviced.

18

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Message Solution

0251: System CMOS
checksum bad

0271: Date and time
error

0280: Previous boot
incomplete

1802: Unauthorized
network card is
plugged in - Power
off and remove the
miniPCI network
card.

1803: Unauthorized
daughter card is
plugged in - Power
off and remove the
daughter card.

1804: Unauthorized
WAN card is
plugged in - Power
off and remove the
WAN card.

2100: Initialization
error on HDD0
(Main hard disk
drive)

2102: Initialization
error on HDD1
(Ultrabay hard disk
drive)

2110: Read error on
HDD0 (Main hard
disk drive)

2112: Read error on
HDD1 (Ultrabay
hard disk drive)

The system CMOS might have been corrupted by an
application program. The computer uses the default settings.
Run BIOS Setup Utility to reconfigure the settings. If you still
see the same error code, have the computer serviced.

Neither the date nor the time is set in the computer. Set the
date and time, using the BIOS Setup Utility.

Your computer was previously unable to complete the boot
process.

Turn the computer off; then turn it on to start the BIOS Setup
Utility. Verify the configuration and then restart the computer
either by choosing the Exit Saving Changes option under the
Restart item or by pressing F10. If you still see the same error
code, have the computer serviced.

The Mini-PCI network card is not supported on this computer.
Remove it.

The daughter card is not supported on this computer. Remove
it.

The WAN card is not supported on this computer. Remove it.

The hard disk is not working. Have the hard disk serviced.

The hard disk is not working. Have the hard disk serviced.

The hard disk is not working. Have the hard disk serviced.

The hard disk is not working. Have the hard disk serviced.

Solving computer problems

Chapter 3. Solving computer problems 19

Solving computer problems

Message Solution

The power-on
password prompt

The hard disk
password prompt

Hibernation error The system configuration changed between the time your

Operating system
not found.

EMM386 Not
Installed - Unable to
Set Page Frame Base
Address.

A power-on password or a supervisor password is set. Type
the password and press Enter to use the computer. If the
power-on password is not accepted, a supervisor password
might have been set. Type the supervisor password and press
Enter. If you still see the same error message, have the
computer serviced.

A hard disk password is set. Type the password and press
Enter to use the computer.

If you still see the same error message, have the computer
serviced.

computer entered hibernation mode and the time it left this
mode, and your computer cannot resume normal operation.

v Restore the system configuration to what it was before your

computer entered hibernation mode.

v If the memory size has been changed, re-create the

hibernation file.

Verify the following:

v The hard disk drive is correctly installed.

v A startable disc is in the drive.

If you still see the same error message, check the boot
sequence, using the BIOS Setup Utility.

Edit C:\CONFIG.SYS and change a line from

device=C:\WINDOWS\EMM386.EXE RAM

to

device=C:\WINDOWS\EMM386.EXE NOEMS

and save this file.

CardBus
Configuration Error

- Device Disabled

20

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Go to the BIOS Setup Utility. Press F9 and then Enter to load
the default setting.

Press F10 and then Enter to restart the system.

Solving computer problems

Message Solution

Cannot boot from
any device.

If one of the following error code messages is displayed on the screen, have the
computer serviced:

0175: Bad CRC1, stop POST task

0177: Bad SVP data, stop POST task. Checksum of the supervisor password in the
EEPROM is not correct.

0187: EAIA data access error

0188: Invalid RFID serialization information area

0189: Invalid RFID configuration information area

0192: System Security - Embedded Security hardware tamper detected.

0260: System timer error

0270: Real time clock error

02D0: System cache error

02F4: EISA CMOS not writable

02F5: DMA test failed

02F6: Software NMI failed

02F7: Fail-safe timer NMI failed

Fan error

Thermal sensing error

Check the status of the device which you want to boot from.

Device not found

Check the device you want to boot from.

Device error

Check the device you want to boot from.

No valid operating system

Check that the operating system has no failure and is
installed correctly.

Excluded from boot order

Open the BIOS Setup Utility and add the device to boot
order.

Chapter 3. Solving computer problems 21

Solving computer problems

Errors without messages

Problem: When I turn on the machine, nothing appears on the screen and the

Solution: If a power-on password is set, press any key to display the

Problem: When I turn on the machine, nothing appears on the screen, but I

Solution: Make sure that the memory card is installed correctly. If it is, but

machine does not beep while starting up.
Note: If you are not sure whether you heard any beeps, turn off
the computer by pressing and holding the power button for more
than 4 seconds; then turn it on and listen again. If you are using an
external monitor, see “Computer screen problems” on page 25.

power-on password prompt, and then type the correct password
and press Enter.

If the power-on password prompt does not appear, the brightness
level might be set to minimum brightness. Adjust the brightness
level by pressing the Fn+Home.

If the screen still remains blank, make sure that:

v The battery is installed correctly.
v The ac adapter is connected to the computer and the power cord

is plugged into a working electrical outlet.

v The computer power is on. (Turn on the power switch again for

confirmation.)

these items are properly set, and the screen remains blank, have

If
the computer serviced.

hear two or more beeps.

the screen is still blank, and you hear five beeps, have the computer
serviced.

If you hear 4 cycles of 4 beeps each, the Security Chip has a
problem. Have the computer serviced.

Problem: When I turn on the machine, only a white pointer appears on a

Solution: Reinstall your operating system (for details see "Advanced

Problem: My screen goes blank while the computer is on.

Solution: Your screen saver or power management may be enabled. Move the

22

ThinkPad®Reserve Edition Service and Troubleshooting Guide

blank screen.

configuration" in online Access Help) and turn on the computer. If
you still see only the pointer on the screen, have the computer
serviced.

TrackPoint or press a key to exit the screen saver, or press the
power switch to resume from sleep (standby) or hibernation.

Password problems

Problem: I forgot my password.

Solution: If you have registered your computer for Password Reset Service,

Keyboard problems

Problem: All or some of the keys on the keyboard do not work.

Solution:

Solving computer problems

and you forgot your power-on or hard disk password, you can reset
it by pressing the ThinkVantage button at the password prompt.

v If you cannot reset your power-on password, you must take your

computer to a Lenovo authorized servicer or a marketing
representative to have the password canceled.

v If you cannot reset your hard disk password, Lenovo authorized

servicer cannot reset your password or recover data from the
hard disk. You must take your computer to a Lenovo authorized
servicer or a marketing representative to have the hard disk drive
replaced. Proof of purchase is required, and a fee will be charged
for parts and service.

If you forgot your supervisor password, Lenovo authorized servicer
cannot reset your password. You must take your computer to a
Lenovo authorized servicer or a marketing representative to have
the system board replaced. Proof of purchase is required, and a fee
will be charged for parts and service.

v If the problem occurred immediately after the computer returned

from sleep (standby) mode, enter the power-on password if one
has been set.

v If an external numeric keypad or a mouse is connected:

1. Turn off the computer.

2. Remove the external numeric keypad or the mouse.

3. Turn on the computer and try using the keyboard again.

If the keyboard problem is resolved, carefully reconnect the
external numeric keypad, external keyboard, or mouse, making
sure that you have seated the connectors properly.

If keys on the keyboard still do not work, have the computer
serviced.

Problem: A number appears when you type a letter.

Solution: The numeric lock function is on. To disable it, press and hold Shift

or Fn and then press NmLk (ScrLk).

Chapter 3. Solving computer problems 23

Solving computer problems

Pointing device problems

Problem: The scrolling or magnifying glass function does not work.

Solution: Check the mouse driver in the Device Manager window, and make

sure that the PS/2

Sleep (standby) or hibernation problems

®

TrackPoint driver is installed.

Problem: The computer enters sleep (standby) mode (the sleep/standby

Solution: Make sure that:

Problem: The critical low-battery error message is displayed, and the

Solution: The battery power is getting low. Connect the ac adapter to the

Problem: The computer does not return from sleep (standby) mode, or the

Solution: If the system does not return from sleep (standby) mode, it may

indicator turns on) immediately after Power-on self-test (POST).

v The battery is charged.
v The operating temperature is within the acceptable range. See

“Specifications” on page 56.

these items are correct, have the computer serviced.

If

computer immediately turns off.

computer and plug it into an electrical outlet, or replace the battery
with a fully charged one.

sleep (standby) indicator stays on and the computer does not work.

have entered sleep (standby) or hibernation mode automatically
because the battery is depleted. Check the sleep (standby) indicator.
v If the sleep (standby) indicator is on, your computer is in sleep

(standby) mode. Connect the ac adapter to the computer; then
press Fn.

v If the sleep (standby) indicator is off, your computer is in

hibernation mode or power-off state. Connect the ac adapter to
the computer; then press power button to resume operation.

If the system still does not return from sleep (standby) mode, your
system may stop responding and you cannot turn off the computer.
Reset the computer. Unsaved data may be lost. To reset the
computer, press and hold the power button for 4 seconds or more.
If the computer is not reset, remove the ac adapter and the battery.

24

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Solving computer problems

Problem: When you take action to return from sleep (standby) mode, the

Solution: Check whether an external monitor was disconnected or turned off

Problem: The computer enters sleep (standby) mode unexpectedly.

Solution: If the processor overheats, the computer automatically enters sleep

computer display remains blank.

while the computer was in sleep (standby) mode. If you
disconnected or turned off the external monitor, connect it or turn it
on before resuming the computer from the sleep (standby) mode.
When resuming the computer from the sleep (standby) mode
without attaching the external monitor or turning it on, and the
computer display remains blank, press Fn+F7 to bring up the
computer display.
Note: If you use the Fn+F7 key combination to apply a presentation
scheme, press Fn+F7 at least three times in three seconds, and the
image is displayed on the computer screen.

(standby) mode to allow the computer to cool and to protect the
processor and other internal components. Also, check the settings
for sleep (standby) mode, using Power Manager.

Computer screen problems

Problem: Incorrect characters appear on the screen.

Solution: Did you install the operating system or application program

Problem: Missing, discolored, or bright dots appear on the screen every time

Solution: This is an intrinsic characteristic of the TFT technology. Your

correctly? If they are installed and configured correctly, have the
computer serviced.

you turn on your computer.

computer’s display contains multiple thin-film transistors (TFTs). A
small number of missing, discolored, or bright dots on the screen
might exist all the time.

Chapter 3. Solving computer problems 25

Solving computer problems

Problem: The screen is blank.

Solution:

Problem: The screen is unreadable or distorted.

Solution: Make sure that:

v Press Fn+F7 to bring up the image.

Note: If you use the Fn+F7 key combination to apply a
presentation scheme, press Fn+F7 at least three times in three
seconds, and the image is displayed on the computer screen.

v If you are using the ac adapter, or using the battery, and the

battery status indicator is on (is green), press Fn+Home to make
the screen brighter.

v If the sleep (standby) status indicator is on (is green), press Fn to

resume from the sleep (standby) mode.

v If you still have the problem, do the Solution in the following

problem ″The screen is unreadable or distorted."

v The display device driver is installed correctly.
v The screen resolution and color quality are correctly set.
v The monitor type is correct.

To check these settings, do as follows:

For Windows Vista

™

:

1. Right-click on the desktop, click Personalize, then click Display

Settings.

2. Check whether the screen resolution and color quality are

correctly set.

3. Click Advanced Settings.

4. Click the Adapter tab.

5. Make sure the correct device driver name is shown in the

adapter information window.
Note: The device driver name depends on the video chip that
has been installed on your computer.

6. Click the Properties button. If you are prompted for an

administrator password or confirmation, type the password or
provide confirmation. Check the ″Device status″ box and make
sure the device is working properly. If not, click the
Troubleshoot button.

7. Click the Monitor tab.

8. Make sure the information is correct.

9. Click the Properties button. If you are prompted for an

administrator password or confirmation, type the password or
provide confirmation. Check the ″Device status″ box and make
sure the device is working properly. If not, click the

Troubleshoot button.

26

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Solution (continued):

For Windows XP and Windows 2000:

1. Right-click on the desktop, click Properties to open the Display

2. Check whether the screen resolution and color quality are

3. Click Advanced.

4. Click the Adapter tab.

5. Make sure the correct device driver name is shown in the

6. Click the Properties button. Check the ″Device status″ box and

7. Click the Monitor tab.

8. Make sure the information is correct.

9. Click the Properties button. Check the ″Device status″ box and

Solving computer problems

Properties window, then click the Settings tab.

correctly set.

adapter information window.
Note: The device driver name depends on the video chip that
has been installed on your computer.

make sure the device is working properly. If not, click the
Troubleshoot button.

make sure the device is working properly. If not, click the

Troubleshoot button.

Problem: A message, “Unable to create overlay window,” appears when you

Solution: Do either of the following:

Battery problems

Problem: The battery cannot be fully charged by the power-off method in the

Solution: For details, see "Problem solving" in Access Help.

try to start DVD playback.

-or-

You get poor or no playback while running video playback, DVD
playback, or game applications.

v If you are using 32-bit color mode, change the color depth to

16-bit mode.

v If you are using a desktop size of 1280×1024 or larger, reduce the

desktop size and the color depth.

standard charge time for your computer.

Chapter 3. Solving computer problems 27

Solving computer problems

Problem: Your computer shuts down before the battery status indicator

Solution: Discharge and recharge the battery.

Problem: The operating time for a fully charged battery is short.

Solution: For details, see "Problem solving" in Access Help.

Problem: The computer does not operate with a fully charged battery.

Solution: The surge protector in the battery might be active. Turn off the

Problem: The battery does not charge.

Solution: For details, see "Problem solving" in Access Help.

shows empty,

-or-

Your computer operates after the battery status indicator shows
empty.

computer for one minute to reset the protector; then turn on the
computer again.

Hard disk drive problems

Problem: The hard disk drive does not work.

Solution: In the startup menu in BIOS Setup Utility, make sure that the hard

disk drive is included in the "Boot priority order" list. If it is
included in the "Excluded from boot order" list, the hard disk drive
is disabled. Select the entry for it in the list and press the x key. This
moves the entry to the "Boot priority order" list.

Problem: After setting a hard disk password on the hard disk drive of my

Solution: Your computer supports an enhanced password algorithm.

28

ThinkPad®Reserve Edition Service and Troubleshooting Guide

computer, I moved the drive to another computer. Now I cannot
unlock the hard disk password.

Computers older than yours may not support such a security
function. If you have set a hard disk password with Using
Passphrase enabled in the BIOS Setup Utility, and want to use the
hard disk drive in an older computer, first remove the password,
and then move the hard disk to the older computer.

Solving computer problems

Problem: I cannot change or remove a hard disk password in the BIOS Setup

Solution: The setting of Using Passphrase in the BIOS Setup Utility must be

Utility.

consistent between setting a hard disk password and changing or
removing it. If the Hard Disk x Password menu in the BIOS Setup
Utility is grayed out and unavailable, remove all other passwords.
Then turn off your computer and uninstall the hard disk drive. Turn
on the computer with the hard disk drive uninstalled, enter the
BIOS Setup Utility, and set Using Passphrase as enabled or
disabled, whichever was its setting when you set the password. Exit
the BIOS Setup Utility, and turn off the computer. Replace the hard
disk drive. Turn on the computer and enter the BIOS Setup Utility
to change or remove the hard disk password.

Fingerprint authentication problems

Problem: You cannot register or authenticate your finger because it is

Solution: To improve the situation, try the following:

wrinkled, rough, dry, injured, stained, oily, wet, or different one
from what you have registered.

v Clean or wipe your hands to remove any excess dirt or moisture

from the fingers.

v Enroll and use a different finger for authentication.
v If your hands are too dry, apply lotion to them.

Startup problems

Problem: The Microsoft®Windows operating system will not start.

Solution: Use the Rescue and Recovery workspace to help solve or identify

your problem. For details about Rescue and Recovery, see
Chapter 4, “Recovery options,” on page 33

Chapter 3. Solving computer problems 29

Solving computer problems

Other problems

Problem: Your computer does not respond.

Solution:

Problem: The computer does not start from a device you want.

Solution: See the Startup menu of the BIOS Setup Utility. Make sure that the

Starting BIOS Setup Utility

Your computer provides a program, called BIOS Setup Utility, that enables
you to select various setup parameters.

v Config: Set the configuration of your computer.
v Date/Time: Set the date and time.
v Security: Set security features.
v Startup: Set the startup device.
v Restart: Restart the system.

v To turn off your computer, press and hold the power switch for 4

seconds or more. If the computer still does not respond, remove
the ac adapter and the battery.

v Your computer might lock when it enters sleep (standby) mode

during a communication operation. Disable the sleep (standby)
timer when you are working on the network.

startup sequence in the BIOS Setup Utility is set so that the
computer starts from the device you want.

Also make sure that the device from which the computer starts is
enabled. In the startup menu in the BIOS Setup Utility, make sure
that the device is included in the ″Boot priority order″ list. If it is
included in the ″Excluded from boot order″ list, it is disabled. Select
the entry for it in the list and press the x key. This moves the entry
to the ″Boot priority order″ list.

To start BIOS Setup Utility, do as follows:

1. To protect yourself against accidental loss of data, back up your data and

computer registry. For details see “Preventing problems” in "Basics" of
Access Help.

2. If the diskette drive is connected to the computer, remove any diskette

from the diskette drive, and then turn off the computer.

3. Turn on the computer; then, while the message, “To interrupt normal

startup, press the blue ThinkVantage button” is displayed at the lower left
of the screen, press the ThinkVantage button. The Rescue and Recovery
workspace opens.

30

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Starting BIOS Setup Utility

4. Click Access BIOS. The System Restart Required window is displayed.

5. Click Ye s. The computer restarts, and the BIOS Setup Utility menu

appears.

If you have set a supervisor password, the BIOS Setup Utility menu

appears after you enter the password. You can start the utility by pressing

Enter instead of entering the supervisor password; however, you cannot

change the parameters that are protected by the supervisor password. For

more information, see the on-board help.

6. Using the cursor keys, move to an item you want to change. When the

item you want is highlighted, press Enter. A submenu is displayed.

7. Change the items you wish to change. To change the value of an item, use

the F5 or F6 key. If the item has a submenu, you can display it by pressing

Enter.

8. Press F3 or Esc to exit from the submenu. If you are in a nested submenu,

press Esc repeatedly until you reach the BIOS Setup Utility menu.

Note: If you need to restore the settings to their original state as of the

time of purchase, press F9 key to load the default settings. You can also

select an option in the Restart submenu to load the default settings or

discard the changes.

9. Select Restart; then press Enter. Move the cursor to the option you want

for restarting your computer; then press Enter. Your computer restarts.

Chapter 3. Solving computer problems 31

Starting BIOS Setup Utility

32

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Chapter 4. Recovery options

Introducing Rescue and Recovery

If Windows is not running properly, use the Rescue and Recovery workspace
to help solve or identify your problem. Do the following:

1. Turn off your PC, then turn it on again.

2. Watch the screen carefully while your PC starts. When “To interrupt

normal startup, press the blue ThinkVantage button” message is displayed

at the lower left of the screen, press the blue ThinkVantage button. The

Rescue and Recovery workspace opens.

3. After the Rescue and Recovery workspace opens, you can do the

following:

v Rescue and Restore your files, folders, or backups.

v Configure your system settings and passwords.

v Communicate using the Internet and link to the support site.

v Troubleshoot and diagnose problems using diagnostics.

For more information about using Rescue and Recovery features, see the

“Recovery overview” section of the Access Help.

Restoring factory contents

Instead of providing a recovery disc or a Windows disc with your computer,
Lenovo provides simpler methods of accomplishing the tasks typically
associated with these discs. The files and programs for these alternative
methods are on your hard disk, which eliminates having to locate a misplaced
disc and problems associated with using an incorrect version of the disc.

The complete backup of all the files and programs that Lenovo preinstalled on
your computer resides in a hidden protected area, or partition, of the hard
disk. Although hidden, the backups in the partition consume hard disk space.
Therefore, when checking the capacity of your hard disk according to
Windows, you might note that the total capacity of the disk appears to be
smaller than anticipated. This discrepancy is explained by the contents of the
hidden partition.

The Product Recovery Program contained within this area enables you to
restore the complete contents of your hard disk to the same state as it was
when originally shipped from the factory.

© Copyright Lenovo 2007 33

Recovery options

To recover the hard disk to its original contents, do the following:

Notes:

1. If you are using Windows XP or Windows 2000, the multi-burner software

2. The recovery process might take up to 2 hours.

Attention: All of the files on the primary hard disk partition (usually drive C)
will be lost in the recovery process. However, before any data is overwritten,
you will be given the opportunity to save one or more files to other media.

1. If possible, save all your files and shut down your operating system.

2. Turn off your computer for at least 5 seconds.

3. Turn on your computer. Watch the display carefully. While the message,

4. Click Restore your system and follow the instructions on the screen.

Recovering data

If you performed a backup operation using the Rescue and Recovery
program, you also have one or more backups stored that reflect the contents
of the hard disk as it existed at various points in time. These backups might
be stored on your hard disk, or a network drive, or on removable media,
depending on the options you selected during the backup operation.

will not be installed during recovery process. Following the completion of
the recovery process, install the multi-burner software bundled with the
USB external multi-burner drive included in the shipping package.

“To interrupt normal startup, press the blue ThinkVantage button” is
displayed, press the ThinkVantage button. The Rescue and Recovery
workspace opens.

You can use either the Rescue and Recovery program or the Rescue and
Recovery workspace to restore the contents of the hard disk to an earlier state
using any of the stored backups. The Rescue and Recovery workspace runs
independently of the Windows operating system. Therefore, you can start it
by pressing the blue ThinkVantage button when prompted during startup.

After the Rescue and Recovery workspace opens you can perform a recovery
operation, even if you are unable to start Windows.

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ThinkPad®Reserve Edition Service and Troubleshooting Guide

Chapter 5. Upgrading and replacing devices

Detaching and attaching the bottom side of the leather cover

Your computer has the leather cover attached to the display and bottom side
of it. You need to detach the bottom side of the cover to access the devices
installed in your computer, such as battery, memory or hard disk drive.

To detach the cover, do as follows:

1. Turn off the computer; then disconnect the ac adapter and all cables from

the computer.

Note: If you are using a PC Card or Secure Digital Card, the computer

might not be able to enter hibernation mode. If this happens, turn
off the computer.

2. Close the computer display, and turn the computer over.

3. The hooks on the inside of the cover are used to hold it in place.

© Copyright Lenovo 2007 35

Detaching and attaching the bottom side of the leather cover

To release the hooks, pull the cover toward you and upward, in the
direction shown by the arrow, while holding the sides of the computer as
shown in the drawing.

Tip: When pulling the cover toward you, hold the display side of the

cover in place so that it will not come off with the cover on the
underside.

4. Lift the cover.

36

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Detaching and attaching the bottom side of the leather cover

To attach the cover, do as follows:

1. Pivot the cover downward.

2. While holding the front side of the computer as shown in the drawing,

pull the cover toward you and downward.

3. Turn the computer over again. Connect the ac adapter and the cables to

the computer; then turn it on.

Replacing the battery

Important

v Read Safety and Warranty Guide before replacing the battery.

1. Turn off the computer, or enter hibernation mode. Then disconnect the ac

adapter and all cables from the computer.

Chapter 5. Upgrading and replacing devices 37

Replacing the battery

Note: If you are using a PC Card or Secure Digital Card, the computer

2. Remove the bottom side of the leather cover (see “Detaching and attaching

the bottom side of the leather cover” on page 35).

3. Slide the battery lock to the unlocked position.

4. Slide and hold the battery latch 1. Then, remove the battery 2.

might not be able to enter hibernation mode. If this happens, turn
off the computer.

38

ThinkPad®Reserve Edition Service and Troubleshooting Guide

2

1

5. Install a fully charged battery.

6. Slide the battery lock to the locked position.

Replacing the battery

7. Attach the bottom side of the leather cover (see “Detaching and attaching

the bottom side of the leather cover” on page 35).

8. Turn the computer over again. Connect the ac adapter and the cables to

the computer.

Note: Your battery may appear slightly different from those shown in figures

above depending on the model.

Chapter 5. Upgrading and replacing devices 39

Upgrading the hard disk drive

Upgrading the hard disk drive

Important

Read Safety and Warranty Guide before replacing the hard disk drive.

You can increase the storage capacity of your computer by replacing the hard
disk drive with one of greater capacity. You can purchase a new hard disk
drive from your reseller or Lenovo marketing representative.

Notes:

1. Replace the hard disk drive only if you upgrade it or have it repaired. The

connectors and bay of the hard disk drive were not designed for frequent
changes, or drive swapping.

2. The Rescue and Recovery workspace and the Product Recovery program

are not included on an optional hard disk drive.

Attention

Handling a hard disk drive

v Do not drop the drive or subject it to physical shocks. Put the drive on

a material, such as soft cloth, that absorbs the physical shock.

v Do not apply pressure to the cover of the drive.

v Do not touch the connector.

The drive is very sensitive. Incorrect handling can cause damage and
permanent loss of data on the hard disk. Before removing the hard disk
drive, make a backup copy of all the information on the hard disk, and
then turn the computer off. Never remove the drive while the system is
operating, in sleep (standby) mode, or in hibernation mode.

To replace the hard disk drive, do the following:

1. Turn off the computer; then disconnect the ac adapter and all cables

from the computer.

2. Close the computer display, and turn the computer over.

3. Detach the leather cover (see “Detaching and attaching the bottom side of

the leather cover” on page 35).

4. Remove the battery.

40

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Upgrading the hard disk drive

5. Remove the screw 1 that secures the hard disk drive slot cover. Then,
remove the cover 2.

2

6. Remove the hard disk by pulling out the tab.

1

Chapter 5. Upgrading and replacing devices 41

Upgrading the hard disk drive

7. Detach the side rubber rails from the hard disk drive.

8. Attach the side rubber rails to a new hard disk drive.

9. Insert the hard disk drive into the hard disk drive bay; then press it

firmly in to place.

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ThinkPad®Reserve Edition Service and Troubleshooting Guide

Upgrading the hard disk drive

10. Reinstall the cover of the hard disk drive slot 1. Then, reinstall the
screw 2.

11. Reinstall the battery.

12. Attach the leather cover (see “Detaching and attaching the bottom side of

13. Turn the computer over again. Connect the ac adapter and the cables to

Replacing memory

Important

Read Safety and Warranty Guide before replacing memory.

Increasing memory capacity is an effective way to make programs run faster.
You can increase the amount of memory in your computer by installing a
double data rate (DDR) 2 synchronous dynamic random access memory
(DRAM) unbuffered small outline dual inline memory module (SO-DIMM),
available as an option, in the memory slot of your computer. SO-DIMMs with
different capacities are available.

the leather cover” on page 35).

the computer.

1

2

Note: Use only the memory types supported by your computer. If you

incorrectly install the optional memory or install an unsupported
memory type, a warning beep will sound when you try to start the
computer.

To install an SO-DIMM, do the following:

Chapter 5. Upgrading and replacing devices 43

Replacing memory

1. Touch a metal table or a grounded metal object. This action reduces any

2. Turn off the computer; then disconnect the ac adapter and all cables

3. Close the computer display, and turn the computer over.

4. Remove the bottom side of the leather cover (see “Detaching and

5. Remove the battery.

6. Loosen the screws that hold the memory-slot cover in place 1; then

7. Remove one of two SO-DIMMs already installed to make room for the

static electricity in your body, which could damage the SO-DIMM. Do
not touch the contact edge of the SO-DIMM.

from the computer.

attaching the bottom side of the leather cover” on page 35).

remove the cover 2.

1

1

2

new one by pressing out on the latches on both edges of the socket at the
same time. Be sure to save the old SO-DIMM for future use.

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ThinkPad®Reserve Edition Service and Troubleshooting Guide

Replacing memory

8. With the notched end of the SO-DIMM toward the contact edge side of

the socket, firmly insert the SO-DIMM into the socket at an angle of
about 20 degrees 1; then pivot it downward until it snaps into place
2.

9. Reinstall the memory-slot cover and tighten the screws.

10. Reinstall the battery.

11. Attach the bottom side of the leather cover (see “Detaching and attaching

the bottom side of the leather cover” on page 35).

12. Turn the computer over, and reconnect the ac adapter and the cables to

the computer.

To make sure that the SO-DIMM is installed correctly, do as follows:

1. Turn the computer on.

2. While the “To interrupt normal startup, press the blue ThinkVantage

button” message is displayed at the lower left of the screen, press the
ThinkVantage button. The Rescue and Recovery screen opens.

3. Click Access BIOS. The System Restart Required window is displayed.

4. Click Ye s. The computer restarts, and the BIOS Setup Utility screen opens.

The “Installed memory” item shows the total amount of memory installed
in your computer.

Chapter 5. Upgrading and replacing devices 45

Replacing memory

46

ThinkPad®Reserve Edition Service and Troubleshooting Guide

Chapter 6. Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more information
about ThinkPad computers, you will find a wide variety of sources available
from Lenovo to assist you. This section contains information about where to
go for additional information about ThinkPad computers, what to do if you
experience a problem with your computer, and whom to call for service
should it be necessary.

Your ThinkPad Reserve Edition computer provides the Executive Class
Services, including your own Executive Support Staff to answer your calls
live, 24 hours per day, no matter where in the world you call from. If you
prefer to instant-message, our 24-hour text assistance conveniently answers
your inquiries. For details, see “Executive class services included with every
ThinkPad Reserve Edition” on page 2.

Microsoft Service Packs are the latest software source for Windows product
updates. They are available via Web download (connection charges may
apply) or via a disc. For more specific information and links, please go to the
Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and
Running technical assistance with installation of, or questions related to,
Service Packs for your Lenovo-preinstalled Microsoft Windows product. For
information, please contact the Customer Support Center. Some fees might
apply.

Getting help on the Web

The Lenovo Web site on the World Wide Web has up-to-date information
about ThinkPad computers and support. The address for the Personal
Computing home page is http://www.lenovo.com/think.

You can find support information for your ThinkPad computer at
http://www.lenovo.com/think/support. Research this Web site to learn how
to solve problems, find new ways to use your computer, and learn about
options that can make working with your ThinkPad computer even easier.

For your ThinkPad Reserve Edition computer, we provide the dedicated
support site at http://www.thinkpadreserve.com.

© Copyright Lenovo 2007 47

Getting help and service

Calling the Customer Support Center

If you have tried to correct the problem yourself and still need help, during
the warranty period, you can get help and information by telephone through
the Customer Support Center. The following services are available during the
warranty period:

v Problem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is
necessary to fix the problem.

v Lenovo hardware repair - If the problem is determined to be caused by

Lenovo hardware under warranty, trained service personnel are available to
provide the applicable level of service.

v Engineering change management - Occasionally, there might be changes

that are required after a product has been sold. Lenovo or your reseller, if
authorized by Lenovo, will make selected Engineering Changes (ECs)
available that apply to your hardware.

The following items are not covered:
v Replacement or use of parts not manufactured for or by Lenovo or

nonwarranted parts

Note: All warranted parts contain a 7-character identification in the format

v Identification of software problem sources
v Configuration of BIOS as part of an installation or upgrade
v Changes, modifications, or upgrades to device drivers
v Installation and maintenance of network operating systems (NOS)
v Installation and maintenance of application programs

FRU XXXXXXX

To determine if your machine is in warranty and when the warranty expires,
go to http://www.lenovo.com/think/support, and click Warranty, then
follow the instructions on the screen.

For the terms and conditions of the Lenovo Limited Warranty that applies to
your Lenovo hardware product, see Chapter 3, "Warranty information" in
Safety and Warranty Guide included with your Lenovo hardware product.

If possible, be near your computer when you make your call in case the
technical assistance representative needs to help you resolve a computer
problem. Please ensure that you have downloaded the most current drivers
and system updates, run diagnostics, and recorded information before you
call. When calling for technical assistance, please have the following
information available:

v Machine Type and Model
v Serial numbers of your computer, monitor, and other components, or your

proof of purchase

48

ThinkPad®Reserve Edition Service and Troubleshooting Guide

v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information for your system

For ThinkPad Reserve Edition customers, we provide dedicated support
phone numbers. When you need to contact your Executive Support staff,
press the blue ThinkVantage button while your computer is running on
Windows operating system. The welcome screen shows up with your
dedicated support phone number.

Getting help around the world

If you travel with your computer or relocate it to a country even where your
ThinkPad machine type is not sold, your computer may be eligible for
International Warranty Service, which automatically entitles you to obtain
warranty service throughout the warranty period. Service will be performed
by service providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services might
not be available in all countries. In some countries, restrictions might apply at
the time of service. Please contact your Executive Support Staff for
information on obtaining International Warranty Service.

Getting help and service

Chapter 6. Getting help and service 49

50 ThinkPad

®

Reserve Edition Service and Troubleshooting Guide

Appendix A. Warranty information

This Appendix provides information regarding the warranty period and type
of warranty service applicable to your Lenovo hardware product in your
country or region. For the terms and conditions of the Lenovo Limited
Warranty that applies to your Lenovo hardware product , see Chapter 3,
"Warranty information" in Safety and Warranty Guide included with your
Lenovo hardware product.

Machine
Type

8748 All Parts and Labor - 3 years

Country or Region of Purchase Warranty period Types of

Types of warranty service

1. Customer Replaceable Unit (″CRU″) Service

Under CRU Service, your Service Provider will ship CRUs to you for you
to install. Most CRUs are easy to install whereas others may require some
technical skill and tools. CRU information and replacement instructions are
shipped with your product and are available from Lenovo at any time
upon request. You may request that a Service Provider install some CRUs
under one of the other types of warranty service designated for your
product. Installation of external CRUs (such as mice, keyboards, or
monitors) is your responsibility. Lenovo specifies in the materials shipped
with a replacement CRU whether the defective CRU must be returned.
When return is required, 1) return instructions, a prepaid return shipping
label, and a container are included with the replacement CRU, and 2) you
may be charged for the replacement CRU if your Service Provider does
not receive the defective CRU within thirty (30) days of your receipt of the
replacement.

2. On-site Service

Under On-Site Service, your Service Provider will either repair or
exchange the product at your location. You must provide a suitable
working area to allow disassembly and reassembly of the Lenovo product.

3. Courier or Depot Service

Under Courier or Depot Service, your product will be repaired or
exchanged at a designated service center, with shipping arranged by your
Service Provider. You are responsible for disconnecting the product. A
shipping container will be provided to you for you to return your product

Battery pack - 1 year

Warranty
Service

2
1

© Copyright Lenovo 2007 51

to a designated service center. A courier will pick up your product and
deliver it to the designated service center. Following its repair or exchange,
the service center will arrange the return delivery of the product to you.

4. Customer Carry-In or Mail-In Service

Under Customer Carry-In or Mail-In Service, your product will be
repaired or exchanged at a designated service center, with delivery or
shipping arranged by you. You are responsible to deliver or mail, as your
Service Provider specifies, (prepaid unless specified otherwise) the product
suitably packaged to a designated location. After the product has been
repaired or exchanged, it will be made available for your collection.
Failure to collect the product may result in your Service Provider
disposing of the product as it sees fit. For Mail-in Service, the product will
be returned to you at Lenovo’s expense, unless your Service Provider
specifies otherwise.

52 ThinkPad

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Reserve Edition Service and Troubleshooting Guide

Appendix B. Customer Replaceable Units (CRUs)

Customer Replaceable Units (CRUs) are computer parts that can be upgraded
or replaced by the customer. There are two types of CRUs: internal and
external. External CRUs are easy to install, whereas internal CRUs require
some technical skills and in some cases might require tools such as a
screwdriver. However, both internal and external CRUs are safe for removal
by the customer.

Customers are responsible for replacing all external CRUs. Internal CRUs can
be removed and installed by customers or by a Lenovo service technician
during the warranty period.

Your computer contains the following types of external CRUs:

v External CRUs (pluggable): These CRUs unplug from the computer.

Examples of these types of CRUs include the ac adapter and power cord.

v External CRUs with latches: These CRUs include a latch to help you

remove and replace the part. This type of CRU for your computer is the
notebook main battery.

Your computer contains the following types of internal CRUs:

v Internal CRUs (located behind an access panel): These CRUs are isolated

parts within the computer that are concealed by an access panel that is
typically secured by either one or two screws. Once the access panel is
removed, only the specific CRU is visible. Examples of these types of CRUs
include memory modules and hard disk drives.

v Internal CRUs (located within the product): These CRUs are accessible

only by opening the computer ’s outer case. Examples of these CRUs
include PCI Express Mini Cards and the integrated keyboard.

Online Access Help provides instructions for replacing internal and external
CRUs. To start the Access Help program, click Start, move the pointer to All

Programs (in Windows 2000, Programs); then to ThinkVantage. Click Access
Help.

Additionally, the Service and Troubleshooting Guide (this guide) and ThinkPad
Reserve Edition Booklet provide instructions for several critical CRU’s.

If you are unable to access these instructions or if you have difficulty
replacing a CRU, you can use either of the following additional resources:

© Copyright Lenovo 2007 53

v The Online Hardware Maintenance Manual and Online Videos available

from the Support Web site
http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo
&lndocid=part-video.

v The Customer Support Center. For the telephone number of the Support

Center for your country or region, see “Calling the Customer Support
Center” on page 48.

Note: Only use computer parts provided by Lenovo. See Chapter 3,

"Warranty information" in Safety and Warranty Guide for warranty
information about the CRUs for your machine type.

The following table provides a list of CRUs for your computer and where to
locate the replacement instructions.

Service and
Troubleshooting
Guide

AC adapter X

Power cord for
ac power
adapter

TrackPoint cap X

Battery X X X X

Internal CRUs (behind an access panel)

Hard disk
drive

Memory X X X X

Keyboard X X X

Palm rest X X X X

PCI Express
Mini Card

Communication
Daughter Card

XXXX

Internal CRUs (located within the product)

ThinkPad
Reserve
Edition
Booklet

External CRUs (pluggable)

X

External CRUs (with latches)

Access
Help

XXX

XXX

Online
Hardware
Maintenance
Manual

Online
Video

54 ThinkPad

®

Reserve Edition Service and Troubleshooting Guide

Appendix C. Features and Specifications

Features

Processor

v See the system properties of your computer. You can do this as follows:

Click Start, right-click Computer (in Windows XP and Windows 2000, My

Computer); then from the pull down menu select Properties.

Memory

v Double data rate (DDR) 2 synchronous dynamic random access memory

Storage device

v 2.5-inch hard disk drive
v USB external hard disk drive (included in the shipping package)

Display

The color display uses TFT technology:
v Size: 12.1 inch screen

Resolution:
– LCD: 1024-by-768
– External monitor: Up to 2048-by-1536

v Brightness control
v ThinkLight

Keyboard

v 89-key, 90-key, or 94-key
v TrackPoint
v Fn key function
v ThinkVantage button
v Volume control buttons

®

Interface

v External-monitor connector
v Stereo headphone jack
v Microphone jack
v 3 Universal Serial Bus (USB) connectors
v IEEE 1394 connector
v RJ11 telephone connector
v RJ45 Ethernet connector

© Copyright Lenovo 2007 55

Features

Specifications

PC Card slot

v Type II PC Card

Optical drive

v USB Multi-Burner drive (included in the shipping package)

Wireless features

v Integrated wireless LAN

v Integrated Bluetooth

v Integrated wireless WAN (on some models)

Digital media reader

v Secure Digital (SD) card slot

Authentication device

v Fingerprint reader

Size

v With leather cover

– Width: 296 mm
– Depth: 258 mm
– Height: 33 to 39 mm

v Without leather case

– Width: 268 mm
– Depth: 211 mm
– Height: 20 to 27.9 mm

Environment

v Maximum altitude without pressurization: 3048 m (10,000 ft)
v Temperature

– At altitudes up to 2438 m (8000 ft)

- Operating: 5°C to 35°C (41°F to 95°F)

- Non-operating: 5°C to 43°C (41°F to 109°F)

– At altitudes above 2438 m (8000 ft)

- Maximum temperature when operating under the unpressurized
condition: 31.3°C (88° F)

Note: When you charge the battery pack, its temperature must be at least

v Relative humidity (system only, except the leather cover):

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ThinkPad®Reserve Edition Service and Troubleshooting Guide

10°C (50°F).

– Operating: 8% to 80%
– Non-operating: 5% to 95%

Specifications

Note: To maintain the quality and avoid deterioration and deformation of

the leather cover, do not use or store your computer in conditions of
high humidity.

Heat output

v 90 W (307 Btu/hr) maximum

Power source (ac adapter)

v Sine-wave input at 50 to 60 Hz
v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz

Battery pack

v 8 Cell Lithium-ion (Li-Ion) battery pack

– Nominal voltage: 14.4 V dc
– Capacity: 4.6 AH

Battery life

v For percentage of remaining battery power, see the Power Manager Gauge

on the task tray.

Appendix C. Features and Specifications 57

Specifications

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ThinkPad®Reserve Edition Service and Troubleshooting Guide

Appendix D. Notices

Notices

Lenovo may not offer the products, services, or features discussed in this
document in all countries. Consult your local Lenovo representative for
information on the products and services currently available in your area. Any
reference to a Lenovo product, program, or service is not intended to state or
imply that only that Lenovo product, program, or service may be used. Any
functionally equivalent product, program, or service that does not infringe
any Lenovo intellectual property right may be used instead. However, it is the
user’s responsibility to evaluate and verify the operation of any other product,
program, or service.

Lenovo may have patents or pending patent applications covering subject
matter described in this document. The furnishing of this document does not
give you any license to these patents. You can send license inquiries, in
writing, to:

Lenovo (United States), Inc.
1009 Think Place - Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing

LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY
OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some
jurisdictions do not allow disclaimer of express or implied warranties in
certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will
be incorporated in new editions of the publication. Lenovo may make
improvements and/or changes in the product(s) and/or the program(s)
described in this publication at any time without notice.

The products described in this document are not intended for use in
implantation or other life support applications where malfunction may result
in injury or death to persons. The information contained in this document
does not affect or change Lenovo product specifications or warranties.
Nothing in this document shall operate as an express or implied license or
indemnity under the intellectual property rights of Lenovo or third parties. All

© Copyright Lenovo 2007 59

information contained in this document was obtained in specific environments
and is presented as an illustration. The result obtained in other operating
environments may vary.

Lenovo may use or distribute any of the information you supply in any way
it believes appropriate without incurring any obligation to you.

Any references in this publication to non-Lenovo Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those
Web sites. The materials at those Web sites are not part of the materials for
this Lenovo product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled
environment. Therefore, the result obtained in other operating environments
may vary significantly. Some measurements may have been made on
development-level systems and there is no guarantee that these measurements
will be the same on generally available systems. Furthermore, some
measurements may have been estimated through extrapolation. Actual results
may vary. Users of this document should verify the applicable data for their
specific environment.

Electronic emissions notices

The following information refers to ThinkPad Reserve Edition, machine type

8748.

Federal Communications Commission (FCC) Statement

This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, used, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee the interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:

v Reorient or relocate the receiving antenna.

v Increase the separation between the equipment and receiver.

v Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

v Consult an authorized dealer or service representative for help.

60 ThinkPad

®

Reserve Edition Service and Troubleshooting Guide

Properly shielded and grounded cables and connectors must be used in order
to meet FCC emission limits. Proper cables and connectors are available from
Lenovo authorized dealers. Lenovo is not responsible for any radio or
television interference caused by using other than recommended cables or
connectors or by unauthorized changes or modifications to this equipment.
Unauthorized changes or modifications could void the user’s authority to
operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.

Responsible party:

Lenovo (United States) Incorporated
1009 Think Place - Building One
Morrisville, NC 27560
Telephone: [phone]

Industry Canada Class B emission compliance statement

This Class B digital apparatus complies with Canadian ICES-003.

Avis de conformité à la réglementation d’Industrie Canada

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.

European Union EMC Directive conformance statement

This product is in conformity with the protection requirements of EU Council
Directive 89/336/EEC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. Lenovo cannot accept responsibility
for any failure to satisfy the protection requirements resulting from a
nonrecommended modification of the product, including the fitting of
non-Lenovo option cards.

This product has been tested and found to comply with the limits for Class B
Information Technology Equipment according to CISPR 22/European
Standard EN 55022. The limits for Class B equipment were derived for typical
residential environments to provide reasonable protection against interference
with licensed communication devices.

Properly shielded and grounded cables and connectors must be used in order
to reduce the potential for causing interference to radio and TV

Appendix D. Notices 61

communications and to other electrical or electronic equipment. Such cables
and connectors are available from Lenovo authorized dealers. Lenovo cannot
accept responsibility for any interference caused by using other than
recommended cables and connectors.

EU WEEE Statements

The Waste Electrical and Electronic Equipment (WEEE) mark applies only to
countries within the European Union (EU) and Norway. Appliances are
labeled in accordance with European Directive 2002/96/EC concerning waste
electrical and electronic equipment (WEEE). The Directive determines the
framework for the return and recycling of used appliances as applicable
throughout the European Union. This label is applied to various products to
indicate that the product is not to be thrown away, but rather reclaimed upon
end of life per this Directive.

Users of electrical and electronic equipment (EEE) with the WEEE marking
per Annex IV of the WEEE Directive must not dispose of end of life EEE as
unsorted municipal waste, but use the collection framework available to them
for the return, recycle, recovery of WEEE and minimize any potential effects
of EEE on the environment and human health due to the presence of
hazardous substances. For additional WEEE information go to:
http://www.lenovo.com/lenovo/environment.

Notice for users in the U.S.A.

California Perchlorate Information:

Products containing CR (manganese dioxide) lithium coin cell batteries may
contain perchlorate.

Perchlorate Material — special handling may apply.
See http://www.dtsc.ca.gov/hazardouswaste/perchlorate.

IBM Lotus Software Offer

About the offer : As a qualifying purchaser of a ThinkPad computer, you are
receiving a single, limited license for the Lotus Notes
This license entitles you to install and use this software on your new
ThinkPad computer using one of the following options:

v Media for this software is not included in this offer. If you do not

already have the appropriate Lotus Notes Client software media, you can

order a CD and install the software onto your computer. For more
information, see “To order a CD” on page 63.

v If you already have a licensed copy of the software, you are entitled to

make and use one additional copy of the software you have.

62 ThinkPad

®

Reserve Edition Service and Troubleshooting Guide

®

“standalone” client.

About IBM Lotus Notes: With your standalone, limited use Notes®client, you
can integrate your most valuable messaging, collaborative and personal
information management (PIM) resources — like e-mail, calendar, to-do list —
allowing you to access them while connected to or disconnected from your
network. The standalone license does not include the right to access any IBM
Lotus Domino®servers; however this standalone license may be upgraded to
a full Notes license at a reduced price. For more information visit
http://www.lotus.com/notes.

Customer Support: For support information and phone numbers to help with
initial installation of software, visit http://www.lenovo.com/think/support.
To purchase technical support beyond this initial installation support, visit
http://www.lotus.com/passport.

International Program License Agreement: The software licensed to you
under this offer does not include software upgrades or technical support, and
is subject to the terms and conditions of the IBM International Program
License Agreement (IPLA) that accompanies the software. Your use of the
Lotus Notes program described in this offer constitutes acceptance of the
terms of this Offer and the IPLA. For further information regarding the IBM
IPLA, visit http://www.ibm.com/software/sla/sladb.nsf. These programs are
not for resale.

Proof of Entitlement: The proof of purchase for your qualifying ThinkPad
computer, as well as this Offer document, should be retained as your proof of
entitlement.

Purchasing Upgrades, Additional Licenses and Technical Support

Software upgrades and technical support are available for a fee through IBM’s
Passport Advantage
licenses for Notes, SmartSuite

®

Program. For information about purchasing additional

®

, or other Lotus®products, visit

http://www.ibm.com or http://www.lotus.com/passport.

®

To order a CD:

Important: Pursuant to this Offer, you may order one CD media per license.

You will need to provide the 7 digit serial number of the new ThinkPad
computer that you purchased. The CD is provided at no charge; however,
applicable shipping, duties and taxes may be imposed by local jurisdictions.
Please allow 10 to 20 business days from receipt of your request for delivery.

–In U. S. Or Canada:

Call 800-690-3899

–In Latin American Countries:

Via the Internet: http://smartsuite.modusmedia.com
Mail address:

IBM - Lotus Notes and SmartSuite Program

Appendix D. Notices 63

Trademarks

Modus Media International
501 Innovation Avenue

Morrisville, NC, USA 27560
Fax: [phone]
To inquire about an order, contact:

[e-mail]

–In European Countries:

Via the Internet: http://ibm-apel.modus.com/
Mail address:

Lotus Fulfillment, ModusLink Kft. 1222 Budapest,

Nagytetenyi ut 112

Hungary
To inquire about an order, contact:

[e-mail]

–In Asia Pacific Countries:

Via the Internet: http://smartsuite.modusmedia.com
Mail address:

IBM - Lotus Notes and SmartSuite Program

Modus Media International

eFulfillment Solution Center

750 Chai Chee Road

#03-10/14, Technopark at Chai Chee,

Singapore 469000
Fax: [phone]
To inquire about an order, contact:

[e-mail]

The following terms are trademarks of Lenovo in the United States, other
countries, or both:

Lenovo
ThinkPad
PS/2
Rescue and Recovery
ThinkVantage
ThinkLight
TrackPoint

64 ThinkPad

The following terms are trademarks of International Business Machines
Corporation in the United States, other countries, or both:

IBM (used under license)
Lotus
Domino
Lotus Notes
Notes

®

Reserve Edition Service and Troubleshooting Guide

SmartSuite
Passport Advantage

Microsoft, Windows and Windows Vista are trademarks of Microsoft
Corporation in the United States, other countries, or both.

Other company, product, or service names may be trademarks or service
marks of others.

Appendix D. Notices 65

66 ThinkPad

®

Reserve Edition Service and Troubleshooting Guide

Index

A

Access Help 1
attaching

leather cover 35

B

battery

problems 27
replacing 37

Be careful about using your

computer 5
Be gentle with your computer 6
BIOS Setup Utility 30
Booklet

ThinkPad Reserve Edition 1

C

caring for

leather cover 9

your computer 5
carrying the computer 6
cleaning

computer body 8

computer display 9

keyboard 8

leather cover 10
computer body

cleaning
computer display

cleaning 9
computer screen

problems 25
configuration setup 30
Customer Replaceable Unit (CRU)

parts list 53
Customer Support Center 15, 48

8

D

detaching

leather cover 35
diagnosing

hard disk drive 15

system 16
diagnosing problems 15
drives

handling 7

E

error messages 17
errors without messages 22
Executive Class services 2

F

factory contents

restoring 33
FCC statement 60
features 55
features and specifications 55
finding information 1
fingerprint reader 56

care 9

problems 29
frequently asked questions 14

H

hard disk drive

problems 28

upgrading 40
hardware features 14
hardware specifications 14
help

Customer Support Center 48

on the Web 47
help and service 47
hibernation mode

problems

24

I

important tips 5
installing an operating system 15
International Warranty Service 49

K

keyboard

cleaning 8

problems 23

L

leather cover

cleaning 10

detaching and attaching 35

taking care of 9

M

memory

replacing 43

miscellaneous

problems 30

N

notice

EU environmental 62
for US users 62

notices 59

P

password

problems 23

setting 7
PC-Doctor for Windows 15
pointing device problems 24
power management

problems 24
preventing problems 14
problem solving 14
problems

battery 27

computer screen 25

diagnosing 15

fingerprint reader 29

hard disk drive 28

hibernation mode 24

keyboard 23

miscellaneous 30

password 23

pointing device 24

power management 24

sleep mode 24

startup 29

troubleshooting 17
Productivity Center 1

R

Read this first v
recovering data 34
recovery discs 14
recovery options 33
Regulatory Notice 1
replacing

battery 37

memory 43
Rescue and Recovery 33
restoring factory contents 33

© Copyright Lenovo 2007

67

S

Safety and Warranty Guide 1
safety precautions 14
sleep mode

problems 24
solving problems 13
specifications 56
startup

problems 29
storage media

handling 7

T

ThinkPad Reserve Edition

Booklet 1
ThinkVantage button 2
tips, important 5
trademarks 64
troubleshooting 17

U

upgrading

devices 14

hard disk drive 40

W

warranty information 15, 51
Web

help

47

68 ThinkPad

®

Reserve Edition Service and Troubleshooting Guide

Part Number: 42X4054

Printed in China

(1P) P/N: 42X4054