Lenovo RD230 User Manual

ThinkServerRD230
HardwareMaintenanceManual

MachineTypes:1043,1044,4010,and4011

Note:

Beforeusingtheinformationandtheproductitsupports,besuretoreadandunderstandthefollowing:

•TheReadMeFirstthatcomeswithyourproduct

•“Safetyinformation”onpageiii

•AppendixC“Notices”onpage135

SeventhEdition(February2012)

©CopyrightLenovo2010,2012.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration
“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents

Safetyinformation..........iii

Chapter1.Generalinformation.....1

Introduction.................1

Serverdocumentation.............1

Chapter2.Serversetuproadmap....5

Chapter3.Featuresand

technologies..............7

Whatisincludedwithyourserver........7

Features..................7

Specications................7

Softwareprograms..............9

EasyStartup...............9

EasyManage...............9

Reliability,availability,andserviceability......9

Chapter4.Diagnostics........11

Troubleshootingtables...........11

DVDdriveproblems...........11

Generalproblems............12

Harddiskdriveproblems.........12

Intermittentproblems..........13

Keyboard,mouse,orpointing-device

problems...............13

Memoryproblems...........14

Microprocessorproblems........15

Monitorproblems............15

Optional-deviceproblems........17

Powerproblems............17

Serialportproblems...........19

Softwareproblems...........19

UniversalSerialBus(USB)portproblems..20

Solvingpowerproblems...........20

SolvingEthernetcontrollerproblems......20

Solvingundeterminedproblems........21

Eventlogs................22

Viewingeventlogswithoutrestartingthe

server................22

Systemeventlog..............22

DiagnosticLEDsonthefrontcontrolpanel...23

Onboarddebugdigitron...........23

Chapter5.Locatingparts,controls,

LEDs,andconnectors........25

Frontview................25

Rearview.................25

Frontcontrolpanel.............25

Locatingservercomponents.........28

Locatingpartsonthesystemboard......29

Locatingconnectorsonthebackplane.....34

Chapter6.Installing,removing,or

replacinghardware..........35

Guidelines................35

Precautions..............35

Handlingstatic-sensitivedevices.....36

Systemreliabilityguidelines........36

Workinginsidetheserverwiththepoweron.37

Removingtheservercover..........37

Installing,removing,orreplacingoptionalhardware

devices.................38

Installingorremovingamemorymodule...38

Removingorinstallinginternaldrives....41

Installingorremovingtherisercard.....50

InstallingorremovingaPCIcard......53

RemovingorinstallingtheEthernetcard...55
Installing,removing,orreplacinghardware

devices.................56

Removingorinstallingthesystemboard

battery................56

RemovingorinstallingtheRAIDcontroller..58

Removingorinstallingtheheatsink

assembly...............71

Removingorinstallingthemicroprocessor..73

Removingorinstallingthesystemfans...77

Removingorinstallingthepowersupply...79

Removingorinstallingthesystemboard...84

Completingthepartsreplacement.......87

Installingtheservercover........88

Connectingthecables..........88

Turningontheserver..........88

Updatingtheserverconguration.....88

Turningofftheserver..........89

Connectingexternaldevices.......89

Chapter7.Partslisting,RD230T ypes

1043,1044,4010,and4011......91

Replaceableservercomponents........91

Shipgroup................101

Powercords...............106

Chapter8.Conguringtheserver.109

UsingtheSetupUtilityprogram........109

StartingtheSetupUtilityprogram.....110

©CopyrightLenovo2010,2012

i

IntroductionoftheBIOSitems.......110

Usingpasswords............117

RAIDcontrollers..............118

UsingtheThinkServerEasyStartupprogram...118

BeforeyouusetheEasyStartupDVD....119

Setupandconguration.........119

ConguringRAID............120

Typicaloperatingsysteminstallation....120

ConguringtheonboardSATAsoftwareRAID..121

RAIDinformation............121

StartingtheIntelMatrixStorageManager

program...............121

CreatingtheRAIDvolume........121

DeletingtheRAIDvolume........122

RebuildingtheRAIDvolume.......122

Onboard1068ESASRAIDcontrollerConguration

Utilityprogram...............122

ConnectingtheminiSAScable......122

StartingtheCongurationUtilityprogram..124

AccessingtheAdapterPropertieswindow..125

SASRAIDsettings...........125

CreatingordeletingtheRAID1array....126

AccessingtheSASTopologywindow....126

ConguringtheGigabitEthernetcontroller....127

Updatingthermware............127

UsingtheEasyUpdateFirmwareUpdater

program...............127

InstallingtheThinkServerEasyManage

program.................128

AppendixA.RAIDbatterycard

assembly..............129

Specications...............129

Batterylifeanddataretentiontime.....129

AppendixB.Gettinginformation,

help,andservice..........131

Informationresources............131

Usingthedocumentation.........131

ThinkServerWebsite..........131

LenovoSupportWebsite.........131

Helpandservice..............132

Beforeyoucall.............132

Callingforservice............132

Usingotherservices..........133

Purchasingadditionalservices......133

AppendixC.Notices.........135

Trademarks................136

Importantnotes..............136

PolyvinylChloride(PVC)cableandcordnotice..136

Recyclinginformation............136

Batteryreturnprogram..........137

Requirementforbatteriescontaining

perchlorate..............138

Particulatecontamination..........139

ImportantinformationfortheEuropeanDirective

2002/96/EC................139

RestrictionofHazardousSubstancesDirective

(RoHS)..................143

ChinaRoHS..............143

Turkishstatementofcompliance......144

GermanOrdinanceforWorkglossstatement...144

Electronicemissionnotices..........144

FederalCommunicationsCommission(FCC)

Statement...............144

Index.................147

iiThinkServerRD230HardwareMaintenanceManual

Safetyinformation

Note:Beforeusingtheproduct,besuretoreadandunderstandthemultilingualsafetyinstructionsonthe

documentationDVDthatcomeswiththeproduct.

Antesdeusaroproduto,leiaeentendaasinstruçõesdesegurançamultilínguesnoDVDdedocumentação
queoacompanha.

Предидаизползватетозипродукт,задължителнопрочететеивникнетевмногоезичнитеинструкции
забезопасноствDVDдискасдокументация,койтосепредоставяспродукта.

PrijeupotrebeovogproizvodaobaveznopročitajtevišejezičnesigurnosneuputekojesenalazenaDVD-us
dokumentacijomkojidobivateuzproizvod.

PředpoužitímproduktujetřebasipřečístaporozumětbezpečnostnímpokynůmuvedenýmnadiskuDVDs
dokumentací,kterýjedodávánsproduktem.

Førdubrugerproduktet,skaldusørgeforatlæseogforstådesikkerhedsforskrifter,derndespåere
sprog,pådendokumentations-dvd,derfølgermedproduktet.

LuetuotteenmukanatoimitetullaDVD-tietolevylläolevatmonikielisetturvaohjeetennentämäntuotteen
käyttöä.

Avantd'utiliserleproduit,veillezàbienlireetcomprendrelesinstructionsdesécuritémultilinguesgurant
surleDVDdedocumentationfourniavecleproduit.

Πρινχρησιμοποιήσετετοπροϊόν,βεβαιωθείτεότιέχετεδιαβάσεικαικατανοήσειτιςοδηγίεςασφάλειας,οι
οποίεςείναιδιαθέσιμεςσεδιάφορεςγλώσσεςστοDVDτεκμηρίωσηςπουσυνοδεύειτοπροϊόν.

VorVerwendungdesProduktssolltenSieunbedingtdiemehrsprachigenSicherheitsanweisungenaufder
Dokumentations-DVDlesen,dieimLieferumfangdesProduktsenthaltenist.

AtermékhasználataelőttmindenképpenolvassaelésértelmezzeatermékhezkapottdokumentációsDVD
lemezentalálható,többnyelvenelolvashatóbiztonságielőírásokat.

Primadiutilizzareilprodotto,accertarsidileggereecomprendereleinformazionisullasicurezzamultilingue
disponibilisulDVDdidocumentazionefornitoconilprodotto.

製品をご使用になる前に、製品に付属のDocumentationDVDに収録されているマルチリンガルの「安
全に正しくご使用いただくために」を読んで理解してください。

제품을사용하기전에제품과함께제공되는문서DVD의다국어안전지침을주의깊게읽어보십시오.

Voordatuhetproductgebruikt,moetuervoorzorgendatudemeertaligeveiligheidsinstructiesopde
documentatie-dvdvanhetproducthebtgelezenenbegrijpt.

©CopyrightLenovo2010,2012

iii

Przedskorzystaniemzproduktunależyzapoznaćsięzwielojęzycznymiinstrukcjamibezpieczeństwa
znajdującymisięnapłycieDVDzdokumentacjądostarczonąwrazzproduktem.

Antesdeutilizaroproduto,leiaatentamenteasinstruçõesdesegurançamultilinguesqueconstamno
DVDdedocumentaçãofornecidocomoproduto.

Înaintedeautilizaprodusul,asiguraţi-văcăaţicititşiînţelesinstrucţiuniledesiguranţăînmaimultelimbide
peDVD-ulcudocumentaţiecareînsoţeşteprodusul.

Førdubrukerproduktet,måduleseogforstådenerspråkligesikkerhetsinformasjonenpåDVDenmed
dokumentasjonsomfølgermedproduktet.

Преждечемиспользоватьэтотпродукт,внимательноознакомьтесьсинструкциямипотехнике
безопасностинаразныхязыках,которыеможнонайтинаDVD-дискесдокументациейвкомплектес
продуктом.

在使用本产品之前，请务必先阅读和了解产品附带的文档DVD中的多语言安全说明。

Prenegotoupotrebiteproizvodobaveznopaljivoproitajteiprouiteviejezikouputstvozabezbednostna
dokumentacionomDVD-ukojistedobiliuzproizvod.

PredpouvanmproduktusipretajteviacjazynbezpenostnpokynynadiskuDVDsdokumentcioudodanoms
produktom.

Predenzačneteuporabljatiizdelek,jepomembno,daprebereteinrazumetevečjezičnavarnostnanavodila
naDVD-juzdokumentacijo,kistegaprejeliskupajzizdelkom.

Antesdeutilizarelproducto,asegúresedeleerycomprenderlasinstruccionesdeseguridadmultilingüesdel
DVDdedocumentaciónqueseproporcionaconelproducto.

Varnogamedattläsasäkerhetsinstruktionernapådokumentations-DVD-skivansomföljermedprodukten
innandubörjaranvändaprodukten.

使用本產品之前，請務必閱讀並瞭解產品隨附的文件DVD上的多國語言版本安全資訊。

Buürünükullanmadanönce,ürünlebirliktegönderilenbelgeDVD'siüzerindekiçokdiliçerengüvenlik
yönergeleriniokuyupanladýðýnýzdaneminolun.

Передвикористаннямцьогопродуктууважноознайомтесязінструкціямизтехнікибезпекинарізних
мовах,щоможназнайтинаDVD-дискуздокументацієювкомплектізпродуктом.

Important:Eachcautionanddangerstatementinthistopicislabeledwithanumber.Thisnumberis
usedtocrossreferenceanEnglish-languagecautionordangerstatementwithtranslatedversionsofthe
cautionordangerstatementintheSafetyInformationdocument.Forexample,ifadangerstatementis
labeled“Statement1,”translationsforthisdangerstatementareintheSafetyInformationdocumentunder
“Statement1.”

Besuretoreadandunderstandallcautionanddangerstatementsinthisdocumentbeforeyouperformthe
procedures.Readandunderstandanyadditionalsafetyinformationthatcomeswiththeserveroroptional
devicebeforeyouinstall,remove,orreplacethedevice.

ivThinkServerRD230HardwareMaintenanceManual

Statement1

DANGER

Electricalcurrentfrompower,telephone,andcommunicationcablesishazardous.

Toavoidashockhazard:

•Donotconnectordisconnectanycablesorperforminstallation,maintenance,orrecongurationofthis

productduringanelectricalstorm.

•Connectallpowercordstoaproperlywiredandgroundedelectricaloutlet.

•Connecttoproperlywiredoutletsanyequipmentthatwillbeattachedtothisproduct.

•Whenpossible,useonehandonlytoconnectordisconnectsignalcables.

•Neverturnonanyequipmentwhenthereisevidenceofre,water ,orstructuraldamage.

•Disconnecttheattachedpowercords,telecommunicationssystems,networks,andmodemsbeforeyou

openthedevicecovers,unlessinstructedotherwiseintheinstallationandcongurationprocedures.

•Connectanddisconnectcablesasdescribedinthefollowingtablewheninstalling,moving,oropening

coversonthisproductorattacheddevices.

Toconnect:Todisconnect:

1.TurneverythingOFF .

2.First,attachallcablestodevices.

3.Attachsignalcablestoconnectors.

4.Attachpowercordstooutlet.

5.TurndevicesON.

1.TurneverythingOFF .

2.First,removepowercordsfromoutlet.

3.Removesignalcablesfromconnectors.

4.Removeallcablesfromdevices.

Statement2

DANGER

Dangerofexplosionifbatteryisincorrectlyreplaced.

Whenreplacingthelithiumcoincellbattery,useonlythesameoranequivalenttypethatis
recommendedbythemanufacturer .Thebatterycontainslithiumandcanexplodeifnotproperly
used,handled,ordisposedof.

Donot:

•Throworimmerseintowater

•Heattomorethan100°C(212°F)

•Repairordisassemble

Disposeofthebatteryasrequiredbylocalordinancesorregulations.

©CopyrightLenovo2010,2012

v

Statement3

CAUTION:
Whenlaserproducts(suchasCD-ROMs,DVDdrives,beropticdevices,ortransmitters)are
installed,notethefollowing:

•Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto
hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.

•Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespeciedherein
mightresultinhazardousradiationexposure.

DANGER

SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing.

Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithoptical
instruments,andavoiddirectexposuretothebeam.

Statement4

≥18kg(39.7lb)≥32kg(70.5lb)≥55kg(121.2lb)
<32kg(70.5lb)<55kg(121.2lb)<100kg(220.5lb)

CAUTION:
Usesafepracticeswhenlifting.

Statement5

CAUTION:
Thepowercontrolbuttononthedeviceandthepowerswitchonthepowersupplydonotturnoff
theelectricalcurrentsuppliedtothedevice.Thedevicealsomighthavemorethanonepower
cord.T oremoveallelectricalcurrentfromthedevice,ensurethatallpowercordsaredisconnected
fromthepowersource.

viThinkServerRD230HardwareMaintenanceManual

Statement6

CAUTION:
Ifyouinstallastrain-reliefbracketoptionovertheendofthepowercordthatisconnectedtothe
device,youmustconnecttheotherendofthepowercordtoaneasilyaccessiblepowersource.

Statement7

CAUTION:
Ifthedevicehasdoors,besuretoremoveorsecurethedoorsbeforemovingorliftingthedeviceto
avoidpersonalinjury.Thedoorswillnotsupporttheweightofthedevice.

Statement8

CAUTION:
Neverremovethecoveronapowersupplyoranypartthathasthefollowinglabelattached.

Hazardousvoltage,current,andenergylevelsarepresentinsideanycomponentthathasthislabel
attached.Therearenoserviceablepartsinsidethesecomponents.Ifyoususpectaproblemwith
oneoftheseparts,contactaservicetechnician.

Statement9

CAUTION:
Toavoidpersonalinjury,disconnectthehot-swapfancablesbeforeremovingthefanfromthedevice.

Statement10

CAUTION:
Thefollowinglabelindicatessharpedges,corners,orjointsnearby.

©CopyrightLenovo2010,2012

vii

Statement11

CAUTION:
Thefollowinglabelindicatesahotsurfacenearby.

Statement12

DANGER

Overloadingabranchcircuitispotentiallyarehazardandashockhazardundercertainconditions.T oavoid
thesehazards,ensurethatyoursystemelectricalrequirementsdonotexceedbranchcircuitprotection
requirements.Refertotheinformationthatisprovidedwithyourdeviceforelectricalspecications.

Statement13

CAUTION:
Makesurethattherackissecuredproperlytoavoidtippingwhentheserverunitisextended.

Statement14

CAUTION:
SomeaccessoryoroptionboardoutputsexceedClass2orlimitedpowersourcelimitsandmustbe
installedwithappropriateinterconnectingcablinginaccordancewiththenationalelectriccode.

Statement15

CAUTION:
Thepower-controlbuttononthedevicedoesnotturnofftheelectricalcurrentsuppliedtothe
device.Thedevicealsomighthavemorethanoneconnectiontodcpower.Toremoveallelectrical
currentfromthedevice,ensurethatallconnectionstodcpoweraredisconnectedatthedcpower
inputterminals.

viiiThinkServerRD230HardwareMaintenanceManual

Statement16

CAUTION:
Toreducetheriskofelectricshockorenergyhazards:

•Thisequipmentmustbeinstalledbytrainedservicepersonnelinarestricted-accesslocation,as
denedbytheNECandthelatesteditionofIEC60950,TheStandardforSafetyofInformation
TechnologyEquipment.

•Connecttheequipmenttoareliablygroundedsafetyextralowvoltage(SELV)source.AnSEL V
sourceisasecondarycircuitthatisdesignedsothatnormalandsinglefaultconditionsdonot
causethevoltagestoexceedasafelevel(60Vdirectcurrent).

•Thebranchcircuitovercurrentprotectionmustberatedinaccordancewithlocalbuildingcodes.

•Use16AmericanWireGauge(AWG)or1.3mm

2

copperconductoronly,notexceeding3meters

inlength.

•Torquethewiring-terminalscrewsto12inch-pounds(1.4newton-meters).

•Incorporateareadilyavailableapprovedandrateddisconnectdeviceintheeldwiring.

Statement17

CAUTION:
ThisproductcontainsaClass1Mlaser.Donotviewdirectlywithopticalinstruments.

Statement18

CAUTION:
Donotplaceanyobjectontopofrack-mounteddevices.

Statement19

CAUTION:
Hazardousmovingparts.Keepngersandotherbodypartsaway.

©CopyrightLenovo2010,2012

ix

Statement20

CAUTION:
Thebatteryisalithiumionbattery.T oavoidpossibleexplosion,donotburnthebattery.Exchangeit
onlywiththeLenovo-approvedpart.Recycleordiscardthebatteryasinstructedbylocalregulations.

xThinkServerRD230HardwareMaintenanceManual

Chapter1.Generalinformation

Thischapterprovidessomegeneralinformationaboutyourproduct.

Thischaptercontainsthefollowingitems:

•“Introduction”onpage1

•“Serverdocumentation”onpage1

Introduction

ThisHardwareMaintenanceManualforyourLenovo
serverfeatures,specications,componentlocations,congurationinstructions,hardwarereplacement
procedures,partslisting,andtroubleshootinganddiagnostics.

Note:TheHardwareMaintenanceManualisintendedonlyfortrainedservicepersonnelofLenovo.The
HardwareMaintenanceManualisupdatedfrequently,andthemostup-to-dateversionisalwaysavailablein

EnglishontheLenovoWebsiteat:
http://www.lenovo.com/ThinkServerUserGuides

Thisdocumentcontainsinstructionsonhowtoinstall,remove,orreplaceCustomerReplaceableUnits
(CRUs)andFieldReplaceableUnits(FRUs).

Replaceablecomponentsareofthreetypes:

®

ThinkServer

®

productcontainsinformationaboutthe

•Self-serviceCRUs:Self-serviceCRUsareeasytoinstallandcustomersareresponsibleforreplacingall
Self-serviceCRUs.IfaLenovoservicetechnicianinstallsaSelf-serviceCRUatyourrequest,youwillbe
chargedfortheinstallation.

•Optional-serviceCRUs:AlthoughdealingwithOptional-serviceCRUsrequiressometechnicalskills,
Optional-serviceCRUsaresafeforcustomerstoreplace.YoumayinstallanOptional-serviceCRU
yourselforrequestLenovotoinstallit,atnoadditionalcharge,underthetypeofwarrantyservicethat
isdesignatedfortheserver.

•FRUs:FRUsmustbereplacedonlybytrainedservicetechnicians.

Notes:

1.BeforeservicingaLenovoproduct,besuretoreadandunderstandthe“Safetyinformation”onpageiii.

2.Forinformationaboutthetermsofwarranty,refertotheWarrantyandSupportInformationonthe
documentationDVDthatcomeswiththeserver.TheWarrantyandSupportInformationisalsoavailable
ontheLenovoWebsiteat:
http://www.lenovo.com/ThinkServerUserGuides

Toobtainthemostup-to-dateinformationabouttheserver,goto:
http://www.lenovo.com/thinkserver

LenovomaintainspagesontheWorldWideWeb,whereyoucangetthelatesttechnicalinformationand
downloaddocumentationordevicedriversandupdates.ToaccesstheLenovoSupportWebsite,goto:
http://www.lenovo.com/support

Serverdocumentation

Thistopicprovidesageneraldescriptionofeachdocumentforyourserverandinstructionsonhow
toobtainallthedocuments.

©CopyrightLenovo2010,2012

1

Printeddocuments

Thefollowingdocumentsareprintedoutandincludedinyourserverpackage.

•ReadMeFirst
Thisisamultilingualdocumentyoushouldreadrst.Thisdocumentguidesyoutoreadthecomplete

warranty,support,andsafetyinformationonthedocumentationDVDthatcomeswithyourserverbefore
usingtheproduct.Thisdocumentalsoprovidesinformationabouthowtondthemostup-to-date
informationontheLenovoSupportWebsite.

•ImportantNotices
Thisdocumentincludessafetyandlegalnoticesthatyoushouldreadandunderstandbeforeusing

theserver.

•RackInstallationInstructions
Thisdocumentprovidesinstructionsonhowtoinstallyourserverintoastandardrackcabinetbyusing

therailkitshippedwiththeserver.

Note:Thisdocumentisavailableinvelanguages.AprintedEnglishversionisincludedinyourserver
package.APDFversionofFrench,German,Italian,andSpanishareprovidedonthedocumentationDVD
thatcomeswiththeserver.

DocumentationDVD

ThedocumentationDVD,whichcomeswithyourserver,containsvariousdocumentsforyourserverin
PortableDocumentFormat(PDF)andHyperTextMarkupLanguage(HTML).ThedocumentationDVDisnot
bootable.ToviewthedocumentsontheDVD,youwillneedacomputerwithaWebbrowserandtheAdobe
Readerprogram,whichisavailablefordownloadat:
http://www.adobe.com

TostartthedocumentationDVD,inserttheDVDintotheopticaldrive.TheDVDisAutoPlayenabledand
startsautomaticallyinmostenvironments.IftheDVDfailstostartorifyouareusingaLinux

®

operating

system,openthelaunch.htmlelocatedintherootdirectoryoftheDVD.

Note:LenovomaintainspagesontheWorldWideWeb,whereyoucangetthelatesttechnicalinformation
anddownloaddocumentationordevicedriversandupdates.Someinformationinthedocumentsonthe
documentationDVDmightchangewithoutnoticeaftertherstreleaseoftheDVD.Y oucanalwaysobtainall
themostup-to-datedocumentationforyourserverfromtheLenovoWebsiteat:
http://www.lenovo.com/ThinkServerUserGuides

ThefollowingdocumentsareonthedocumentationDVDthatcomeswithyourserver:

•SafetyInformation
Thisisamultilingualdocumentthatincludesallthesafetystatementsforyourproductinmorethan30

languages.Besuretoreadandunderstandallthesafetystatementsbeforeusingtheproduct.

•WarrantyandSupportInformation
ThisdocumentincludestheLenovowarrantystatement,CustomerReplaceableUnits(CRUs)information,

andinformationabouthowtocontacttheLenovoCustomerSupportCenter.

•UserGuide
Thisdocumentprovidesdetailedinformationtohelpyougetfamiliarwithyourserverandhelpyouuse,

congure,andmaintainyourserver.

•RackInstallationInstructions
Thisdocumentprovidesinstructionsonhowtoinstallyourserverintoastandardrackcabinetbyusing

therailkitshippedwiththeserver.

2ThinkServerRD230HardwareMaintenanceManual

•RemoteManagementUserGuide
Thisdocumentprovidesinformationaboutserverremotemanagement.ThisdocumentisinEnglishonly.

•MegaRAIDSASSoftwareUserGuide
ThisdocumentprovidesinformationaboutRedundantArrayofIndependentDisks(RAID)andhowto

usetheutilityprogramstocongure,monitor,andmaintainyourserverRAIDandrelateddevices.This
documentisinEnglishonly.

Documentonlyfortrainedservicepersonnel

ThefollowingdocumentisintendedonlyfortrainedservicepersonnelofLenovo.

HardwareMaintenanceManual

Thisdocumentprovidesdiagnosticinformation,partslisting,andreplacementproceduresforallField
ReplaceableUnits(FRUs,partsreplacedbytrainedservicepersonnel)aswellasallCRUs.Thisdocumentis
updatedfrequently,andthemostup-to-dateversionisalwaysavailableinEnglishontheLenovoWebsiteat:
http://www.lenovo.com/ThinkServerUserGuides

Chapter1.Generalinformation3

4ThinkServerRD230HardwareMaintenanceManual

Chapter2.Serversetuproadmap

Thischapterprovidesageneralroadmaptoguideyouthroughsettingupyourserver.

Theserversetupprocedurevariesdependingonthecongurationoftheserverwhenitwasdelivered.In
somecases,theserverisfullyconguredandyoujustneedtoconnecttheservertothenetworkandan
electricaloutlet,andthenyoucanturnontheserver.Inothercases,theserverneedstohavehardware
featuresinstalled,requireshardwareandrmwareconguration,andrequirestheoperatingsystemto
beinstalled.

Table1.Serversetuproadmap

TaskWheretondtheinformation

Unpack
Installhardware
InstalltheserverintherackTheRackInstallationInstructionsmanualisprintedandalsoincludedonthe

ConnecttheEthernetcable
andpowercord

Turnontheservertoverify
operation

ReviewtheBIOSsettings
andcustomizeasneeded

CongureRAID(onboard
SATARAIDortheinstalled
SASRAIDadapter)

Checkforrmwareupdates
Installoperatingsystemand

basicdrivers
Installanyadditionaldrivers

neededforaddedfeatures
CongureEthernetsettings

intheoperatingsystem
Installremotemanagement

applications
Installapplications

Chapter3“Featuresandtechnologies”onpage7
Chapter6“Installing,removing,orreplacinghardware”onpage35

documentationDVD.
“Rearview”onpage25

“Turningontheserver”onpage88

“StartingtheSetupUtilityprogram”onpage110

“RAIDcontrollers”onpage118

“UsingtheEasyUpdateFirmwareUpdaterprogram”onpage127
“UsingtheThinkServerEasyStartupprogram”onpage118

Refertotheinstructionsthatcamewiththehardwareoption.

Seetheoperatingsystemhelp.Thisstepisnotrequirediftheoperatingsystemwas
installedusingtheThinkServerEasyStartupprogram.

“InstallingtheThinkServerEasyManageprogram”onpage128

Refertothedocumentationthatcomeswiththeapplicationsthatyouwanttoinstall.

©CopyrightLenovo2010,2012

5

6ThinkServerRD230HardwareMaintenanceManual

Chapter3.Featuresandtechnologies

Whatisincludedwithyourserver

TheRD230serverpackageincludestheserver,apowercord,documentation,thedocumentationDVD,and
softwaremedia.

Features

TheRD230serveroffersthefollowingfeaturesandtechnologies:

•Microprocessor(s):TheserversupportsuptotwoIntel®Xeon®dual-core,quad-core,orhex-core
microprocessors.

•BIOS:Theserverrmwaredenesastandardinterfacebetweentheoperatingsystem,platformrmware,
andexternaldevices.

•EasyStartupDVD:TheThinkServerEasyStartupprogramguidesyouthroughthecongurationofthe
hardware,theRAIDcontroller,andtheinstallationoftheoperatingsystemanddevicedrivers.

•Integratednetworksupport:Theservercomeswithtwointegratedsingle-portGigabitEthernet
controllersandeachsupportsconnectiontoa10Mbps,100Mbps,or1000Mbpsnetwork.Formore
information,see“ConguringtheGigabitEthernetcontroller”onpage127.

•Largedata-storagecapacityandhot-swapcapability:Somehot-swapservermodelssupportfour

3.5-inchhot-swapharddiskdrives.Withthehot-swapfeature,youcanadd,remove,orreplaceharddisk
driveswithoutturningofftheserver.

•Largesystem-memorycapacity:Theserversupportsupto64GBofsystemmemory.Thememory
modulesupportserrorcorrectingcode(ECC)foruptoeightindustry-standardsingle-rankordual-rank,
1333MHz,DDR3(third-generationdouble-data-rate)registeredsynchronousdynamicrandomaccess
memory(SDRAM)dualinlinememorymodules(DIMMs).

•High-performancegraphicscontroller:Theservercomeswithanonboardhigh-performancegraphics
controllerthatsupportshighresolutionsandincludesmanyperformance-enhancingfeaturesforthe
operating-systemenvironment.

•Redundantconnection:
toaredundantEthernetconnection.IfaproblemoccurswiththeprimaryEthernetconnection,all
Ethernettrafcthatisassociatedwiththeprimaryconnectionisautomaticallyswitchedtotheredundant
NIC.Iftheapplicabledevicedriversareinstalled,thisswitchingoccurswithoutdatalossandwithout
userintervention.

•IntelligentPlatformManagementInterface(IPMI)2.0:Thecommand-lineinterfaceprovidesdirect
accesstoservermanagementfunctionsthroughtheIPMI2.0protocol.Usethecommand-lineinterface
toissuecommandstocontroltheserverpower,viewsysteminformation,andidentifytheserver.Youcan
alsosaveoneormorecommandsasatextleandruntheleasascript.

•RAIDsupport:Theserversupportsanonboard1068ESerialAttachedSCSI(SAS)RAIDcontroller,an
onboardSATAsoftwareRAID,andanadd-onSASRAIDcard(ThinkServer8708ELPSASRAIDAdapter,
ThinkServer8708EM2SASRAIDAdapter,orThinkServerRAID700Adapter),whicharerequiredforyou
tousethehot-swapSATAorSASharddiskdrivesandtocreatetheredundantarrayofindependent
disks(RAID)congurations.

Thetwoonboardnetworkinterfacecontrollers(NIC)provideafailovercapability

Specications

Thefollowinginformationisasummaryofthefeaturesandspecicationsoftheserver.Dependingonthe
servermodel,somefeaturesmightnotbeavailable,orsomespecicationsmightnotapply.

©CopyrightLenovo2010,2012

7

Table2.Featuresandspecications

Microprocessor(s):Supportsupto
twoIntelXeondual-core,quad-core,
orhex-coremicroprocessors.Forthe
specictypeandspeedinformation
aboutthemicroprocessor,use
theSetupUtilityprogram.See
“UsingtheSetupUtilityprogram”on
page109
microprocessorsforyourserver,goto
http://www.lenovo.com/thinkserver.
OntheThinkServersystemspage,
clickProducts➙Options➙

ThinkServerProcessors.

Memorymodules:

•Minimumsystemmemory:2GB

•Maximumsystemmemory:64GB

•Types:ECC,1333MHz,DDR3

•Slots:Eightdualinlinememory

•Supports2GB,4GB,and8GB

Integratedgraphicscard:

•8MBvideomemory

Size:

•Height:43.6mm(1.72inches)

•Width:436mm(17.17inches)

•Depth:568mm(22.36inches)

•

RAIDcontrollers:

•OnboardSATASoftwareRAID

•ThinkServer8708ELPSASRAID

•ThinkServer8708EM2SASRAID

•ThinkServerRAID700Adapter

.Foralistofthesupported

(eightmemoryslots,eachwithone
8GBRDIMMinstalled)

registeredSDRAMDIMMsonly

module(DIMM)slots

RDIMMs

Maximumweight:17kg(37.48lb)
whenfullycongured

Adapter

Adapter

Opticaldrive:

•SlimDVD/RW

Harddiskdriveexpansionbays
(dependingonthemodel):

Uptofour3.5-inchSATAorSAShard
diskdrives

Expansionslots:

•ThreePCIExpressslotsonthe
systemboardandthePCIExpress
x16slotisforarisercard(thereis
onePCIExpressx16slotonthe
risercard)

Powersupply:

powersupply

Systemfans:Fivesystemfans
withautomaticenergy-savingnoise
reductiontechnology

Integratedfunctions:

•Twosingle-portGbEthernet
controllers

•SixUSB2.0connectors(twofront
andfourrear)

•TwoRJ-45Ethernetconnectors

•Oneserialport

•OneVideoGraphicsArray(VGA)
monitorconnector

Electricalinput

•Inputvoltage:
–Lowrange:

–Highrange:

Single600-watt

Minimum:100Vac
Maximum:127Vac
Inputfrequencyrange:50to

60Hz

Minimum:200Vac
Maximum:240Vac
Inputfrequencyrange:50to

60Hz

Environment:

•Airtemperature:
–Serveron:10°Cto35°C(50°F

to95°F);altitude:0to914.4m
(3000ft)

–Serveron:10°Cto32°C(50°F

to89.6°F);altitude:914.4m(3
000ft)to2133.6m(7000ft)

–Serveroff:10°Cto43°C(50°F

to109.4°F);maximumaltitude:

2133.6m(7000ft)

–Shipping:-40°Cto60°C(-104°F

to140°F)

•Humidity:
–Serveron:8-90%,

non-condensing

–Serveroff:8-90%,

non-condensing

–Shippingandstorage:upto

93%,non-condensing

•Particulatecontamination:

Attention:Airborneparticulates
andreactivegasesactingalone
orincombinationwithother
environmentalfactorssuchas
humidityortemperaturemight
posearisktotheserver.

Notes:

1.Powerconsumptionandheat
outputvarydependingonthe
numberandtypeofoptional
featuresinstalledandthe
power-managementoptional
featuresinuse.

2.Thesoundlevelsweremeasured
incontrolledacoustical
environmentsaccordingto
theproceduresspeciedbythe
AmericanNationalStandards
Institute(ANSI)S12.10and
ISO7779andarereportedin
accordancewithISO9296.
Actualsound-pressurelevelsina
givenlocationmightexceedthe
averagevaluesstatedbecause
ofroomreectionsandother
nearbynoisesources.The
noiseemissionlevelstated
isthedeclared(upperlimit)

8ThinkServerRD230HardwareMaintenanceManual

Table2.Featuresandspecications(continued)

sound-powerlevel,inbels,fora
randomsampleofsystem.

3.Thereisnokeyboardconnector

ormouseconnectoronthe
server.Y oucanconnectaUSB
keyboardandUSBmouseto
theserverbyusingtheUSB
connectors.

Softwareprograms

Lenovoprovidessoftwaretohelpgetyourserverupandrunning.

EasyStartup

TheThinkServerEasyStartupprogramsimpliestheprocessofconguringRAIDandinstallingsupported
Microsoft®Windows®andLinuxoperatingsystemsanddevicedriversonyourserver.TheEasyStartup
programisprovidedwithyourserverontheThinkServerEasyStartupDVD.TheDVDisself-starting(bootable).
TheuserguidefortheEasyStartupprogramisontheDVDandcanbeaccesseddirectlyfromtheprogram
interface.Foradditionalinformation,see“UsingtheThinkServerEasyStartupprogram”onpage118

EasyManage

TheThinkServerEasyManageAgentenablesthisservertobemanagedbythecentralizedconsoleofan
EasyManageCoreServeroverthenetwork.TheThinkServerEasyManageAgentissupportedon32-bitand
64-bitWindows,RedHat,andSUSEoperatingsystems.

.

Reliability,availability,andserviceability

Reliability,availability,andserviceability(hereafterreferredtoasRAS)arethreeimportantserverdesign
features.TheRASfeatureshelpyoutoensuretheintegrityofthedatastoredontheserver,theavailabilityof
theserverwhenyouneedit,andtheeasewithwhichyoucandiagnoseandcorrectproblems.

TheserverhasthefollowingRASfeatures:

•AdvancedCongurationandPowerInterface(ACPI)

•AdvancedDesktopManagementInterface(DMI)

•Automaticmemorydownsizingonerrordetection

•Automaticrestartonnon-maskableinterrupt(NMI)

•Availabilityofmicrocodelevel

•Built-in,menu-drivensetup,systemconguration,andRAIDconguration

•Built-inmonitoringforfan,temperature,andvoltage

•Coolingfanswithspeed-sensingcapability

•ECCDDR3SDRAMwithSerialPresenceDetect(SPD)

•Errorcodesandmessagestohelpyouidentifyproblems

•Generatingerrorlogsforthepower-onself-test(POST)failures

•Hot-swapSASharddiskdrives

•IntegratedEthernetcontrollers

•IntelligentPlatformManagementInterface(IPMI)2.0

Chapter3.Featuresandtechnologies9

•Power-onself-test(POST)

•RedundantEthernetconnectionwithfailovercapability(requiresanoptionalEthernetcard)

•Standbyvoltageforsystem-managementfeaturesandmonitoring

•System-errorlight-emittingdiode(LED)onthefrontpanel

•Vitalproductdata(VPD),includingtheserialnumberinformationandreplacementpartnumbers,storedin
thenonvolatilememoryforeasierremotemaintenance

10ThinkServerRD230HardwareMaintenanceManual

Chapter4.Diagnostics

Thischapterdescribesthediagnostictoolsthatareavailabletohelpyousolveproblemsthatmightoccurin
theserver.

Ifyoucannotdiagnoseandcorrectaproblembyusingtheinformationinthischapter,seeAppendixB
“Gettinginformation,help,andservice”onpage131

Troubleshootingtables

Usethetroubleshootingtablestondsolutionstoproblemsthathaveidentiablesymptoms.

Ifyouhavejustaddednewsoftwareoranewoptionaldeviceandtheserverisnotworking,completethe
followingstepsbeforeyouusethetroubleshootingtables:

1.Checktheoperatorinformationpanel.

2.Removethesoftwareordevicethatyoujustadded.

3.Reinstallthenewsoftwareornewdevice.

DVDdriveproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistinginChapter7“Partslisting,RD230Types1043,1044,4010,and4011”onpage91to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly), ”thatstepmustbeperformedonlyby
atrainedservicetechnician.

SymptomAction

TheDVDdriveisnot
recognized.

ADVDisnotworkingcorrectly.

1.Makesurethat:

•TheSATAchanneltowhichtheDVDdriveisattached(primaryorsecondary)
isenabledintheSetupUtilityprogram.

•Allcablesandjumpersareinstalledcorrectly.

•Thesignalcableandconnectorarenotdamagedandtheconnectorpins
arenotbent.

•ThecorrectdevicedriverisinstalledfortheDVDdrive.

2.Reseatthefollowingcomponents:
a.DVDdrive
b.DVDdrivecables

3.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:

a.DVDdrive
b.DVDdriveandcables
c.(T rainedservicetechnicianonly)Systemboard

1.CleantheDVD.

2.ReseattheDVDdrive.

formoreinformation.

©CopyrightLenovo2010,2012

11

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistinginChapter7“Partslisting,RD230Types1043,1044,4010,and4011”onpage91to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly), ”thatstepmustbeperformedonlyby
atrainedservicetechnician.

SymptomAction

3.ReplacetheDVDdrive.

TheDVDdrivetrayisnot
working.

1.Makesurethattheserveristurnedon.

2.Inserttheendofastraightenedpaperclipintothemanualtray-releaseopening.

3.ReseattheDVDdrive.

4.ReplacetheDVDdrive.

Generalproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistinginChapter7“Partslisting,RD230Types1043,1044,4010,and4011”onpage91to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly), ”thatstepmustbeperformedonlyby
atrainedservicetechnician.

SymptomAction

Acoverlockisbroken,anLED
isnotworking,orasimilar
problemhasoccurred.

IfthepartisaCRU,replaceit.IfthepartisaFRU,thepartmustbereplacedbya
trainedservicetechnician.

Harddiskdriveproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistinginChapter7“Partslisting,RD230Types1043,1044,4010,and4011”onpage91
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly), ”thatstepmustbeperformedonlyby
atrainedservicetechnician.

SymptomAction

Notalldrivesarerecognizedby
theharddiskdrivediagnostic
tests.

Theserverstopsresponding
duringtheharddiskdrive
diagnostictest.

Aharddiskdrivewasnot
detectedwhiletheoperating
systemwasbeingstarted.

Removethedrivethatisindicatedbythediagnostictests;then,runtheharddisk
drivediagnostictestsagain.Iftheremainingdrivesarerecognized,replacethe
drivethatyouremovedwithanewone.

Removetheharddiskdrivethatwasbeingtestedwhentheserverstopped
responding,andrunthediagnostictestagain.Iftheharddiskdrivediagnostictest
runssuccessfully,replacethedrivethatyouremovedwithanewone.

Reseatallharddiskdrivesandcables;then,runtheharddiskdrivediagnostic
testsagain.

to

12ThinkServerRD230HardwareMaintenanceManual

Intermittentproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis

solved.

•SeethepartslistinginChapter7“Partslisting,RD230Types1043,1044,4010,and4011”onpage91to

determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly), ”thatstepmustbeperformedonlyby

atrainedservicetechnician.

SymptomAction

Aproblemoccursonly
occasionallyandisdifcultto
diagnose.

1.Makesurethat:

•Allcablesandcordsareconnectedsecurelytotherearoftheserverand
attacheddevices.

•Whentheserveristurnedon,airisowingfromthefangrille.Ifthereis
noairow,thefanisnotworking.Thiscancausetheservertooverheat
andshutdown.

2.Checkthesystem-eventlog(see“Eventlogs”onpage22).

3.See“Solvingundeterminedproblems”onpage21.

Keyboard,mouse,orpointing-deviceproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistinginChapter7“Partslisting,RD230Types1043,1044,4010,and4011”onpage91to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly), ”thatstepmustbeperformedonlyby
atrainedservicetechnician.

SymptomAction

Allorsomekeysonthe
keyboarddonotwork.

Themouseorpointingdevice
doesnotwork.

1.Makesurethat:

•Thekeyboardcableissecurelyconnected.

•Theserverandthemonitorareturnedon.

2.Thekeyboardiscompatiblewiththeserver.RefertotheWebsiteat
http://www.lenovo.com/thinkserver.

3.IfyouareusingaUSBkeyboardanditisconnectedtoaUSBhub,disconnect
thekeyboardfromthehubandconnectitdirectlytotheserver.

4.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:

a.Keyboard
b.(T rainedservicetechnicianonly)Systemboard

1.Makesurethat:

•Themouseorpointingdeviceiscompatiblewiththeserver.RefertotheWeb

siteathttp://www.lenovo.com/thinkserver.

•Themouseorpointing-devicecableissecurelyconnectedtotheserver.

•Themouseorpointing-devicedevicedriversareinstalledcorrectly.

•Theserverandthemonitorareturnedon.

•ThemouseisenabledintheSetupUtilityprogram.

2.IfyouareusingaUSBmouseorpointingdeviceanditisconnectedtoaUSB
hub,disconnectthemouseorpointingdevicefromthehubandconnectit
directlytotheserver.

Chapter4.Diagnostics13

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistinginChapter7“Partslisting,RD230Types1043,1044,4010,and4011”onpage91to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly), ”thatstepmustbeperformedonlyby
atrainedservicetechnician.

SymptomAction

3.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:

a.Mouseorpointingdevice
b.(T rainedservicetechnicianonly)Systemboard

Memoryproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistinginChapter7“Partslisting,RD230Types1043,1044,4010,and4011”onpage91to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly), ”thatstepmustbeperformedonlyby
atrainedservicetechnician.

SymptomAction

Theamountofsystemmemory
thatisdisplayedislessthan
theamountofinstalledphysical
memory.

MultiplerowsofDIMMsina
branchareidentiedasfailing.

1.Makesurethat:

•NoerrorLEDsarelitontheoperatorinformationpanelorontheDIMM.

•Memorymirroringdoesnotaccountforthediscrepancy.

•Thememorymodulesareseatedcorrectly.

•Youhaveinstalledthecorrecttypeofmemory.

•Ifyouchangedthememory,youupdatedthememorycongurationinthe
SetupUtilityprogram.

•Allbanksofmemoryareenabled.Theservermighthaveautomatically
disabledamemorybankwhenitdetectedaproblem,oramemorybank
mighthavebeenmanuallydisabled.

2.CheckthePOSTeventlogforDIMMerrormessages:

•IfaDIMMwasdisabledbyasystems-managementinterrupt(SMI),replace
theDIMM.

•IfaDIMMwasdisabledbytheuserorbyPOST,runtheSetupUtilityprogram
andenabletheDIMM.

3.Makesurethatthereisnomemorymismatchwhentheserverisattheminimum
memoryconguration.

4.AddonepairofDIMMsatatime,makingsurethattheDIMMsineachpair
arematching.

5.ReseattheDIMMs.

6.ReplacetheDIMMsinstep5onpage14,oneatatime,intheordershown,
restartingtheservereachtime.

1.ReseattheDIMMs;then,restarttheserver.

2.Replacethelowest-numberedDIMMswithidenticalknowngoodDIMMs;
then,restarttheserver.Repeatasnecessary.Ifthefailurescontinueafterall
identiedpairsarereplaced,gotostep4onpage15

.

14ThinkServerRD230HardwareMaintenanceManual

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistinginChapter7“Partslisting,RD230Types1043,1044,4010,and4011”onpage91to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly), ”thatstepmustbeperformedonlyby
atrainedservicetechnician.

SymptomAction

3.ReturntheremovedDIMMs,onepairatatime,totheiroriginalconnectors,
restartingtheserveraftereachpair,untilapairfails.ReplaceeachDIMMinthe
failedpairwithanidenticalknowngoodDIMM,restartingtheserverafteryou
reinstalleachDIMM.ReplacethefailedDIMM.Repeatstep3onpage15
youhavetestedallremovedDIMMs.

4.(Trainedservicetechnicianonly)Replacethesystemboard.

Microprocessorproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistinginChapter7“Partslisting,RD230Types1043,1044,4010,and4011”onpage91
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly), ”thatstepmustbeperformedonlyby
atrainedservicetechnician.

SymptomAction

Theserveremitsacontinuous
beepduringthePOST,
indicatingthatthestartup
(boot)microprocessorisnot
workingcorrectly.

1.Makesurethattheserversupportsallthemicroprocessorsandthatthe
microprocessorsmatchinspeedandcachesize.

2.(Trainedservicetechnicianonly)Reseatmicroprocessor1.

3.(Trainedservicetechnicianonly)Ifthereisnoindicationofwhichmicroprocessor
hasfailed,isolatetheerrorbytestingwithonemicroprocessoratatime.

4.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:

a.(T rainedservicetechnicianonly)Microprocessor2
b.VRM2
c.(T rainedservicetechnicianonly)Systemboard

5.(Trainedservicetechnicianonly)Ifmultipleerrorcodesindicateamicroprocessor
error,reversethelocationsoftwomicroprocessorstodeterminewhetherthe
errorisassociatedwithamicroprocessororwithamicroprocessorsocket.

•Iftheerrorisassociatedwithamicroprocessor,replacethemicroprocessor.

•IftheerrorisassociatedwithaVRM,replacetheVRM.

•Iftheerrorisassociatedwithamicroprocessorsocket,replacethesystem

board.

until

to

Monitorproblems

Somemonitorshavetheirownself-tests.Ifyoususpectaproblemwithyourmonitor,seethedocumentation
thatcomeswiththemonitorforinstructionsfortestingandadjustingthemonitor.

Chapter4.Diagnostics15

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistinginChapter7“Partslisting,RD230Types1043,1044,4010,and4011”onpage91to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly), ”thatstepmustbeperformedonlyby
atrainedservicetechnician.

SymptomAction

Testingthemonitor

Thescreenisblank.

Themonitorhasscreen
jitter,orthescreenimageis
wavy,unreadable,rolling,or
distorted.

1.Makesurethatthemonitorcablesarermlyconnected.

2.Tryusingadifferentmonitorontheserver,ortryusingthemonitorthatisbeing
testedonadifferentserver.

3.Runthediagnosticprograms.Ifthemonitorpassesthediagnosticprograms,
theproblemmightbeavideodevicedriver.

4.(Trainedservicetechnicianonly)Replacethesystemboard.

1.IftheserverisattachedtoaKVMswitch,bypasstheKVMswitchtoeliminateit
asapossiblecauseoftheproblem:connectthemonitorcabledirectlytothe
correctconnectorontherearoftheserver.

2.Makesurethat:

•Theserveristurnedon.Ifthereisnopowertotheserver,see“Power

problems”onpage17

•Themonitorcablesareconnectedcorrectly.

•Themonitoristurnedonandthebrightnessandcontrastcontrolsare

adjustedcorrectly.

•NoPOSTerrorsaregeneratedwhentheserveristurnedon.

3.Makesurethatthecorrectserveriscontrollingthemonitor,ifapplicable.

4.See“Solvingundeterminedproblems”onpage21.

1.Ifthemonitorself-testsshowthatthemonitorisworkingcorrectly,consider
thelocationofthemonitor.Magneticeldsaroundotherdevices(suchas
transformers,appliances,uorescentlights,andothermonitors)cancause
screenjitterorwavy,unreadable,rolling,ordistortedscreenimages.Ifthis
happens,turnoffthemonitor.

.

2.Reseatthemonitor.

3.Replacethefollowingcomponentsoneatatime,intheordershown,restarting

Wrongcharactersappearon
thescreen.

1.Ifthewronglanguageisdisplayed,updatetheserverrmwarewiththecorrect

2.Reseatthemonitor.

3.Replacethefollowingcomponentsoneatatime,intheordershown,restarting

16ThinkServerRD230HardwareMaintenanceManual

Attention:Movingacolormonitorwhileitisturnedonmightcausescreen

discoloration.
Movethedeviceandthemonitoratleast305mm(12inches)apart,andturnon

themonitor.
Topreventdiskettedriveread/writeerrors,makesurethatthedistancebetween

themonitorandanyexternaldiskettedriveisatleast76mm(3inches).

theservereachtime:
a.Monitor
b.(T rainedservicetechnicianonly)Systemboard

language(seeUpdatingthermware).

theservereachtime:
a.Monitor
b.(T rainedservicetechnicianonly)Systemboard

Optional-deviceproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistinginChapter7“Partslisting,RD230Types1043,1044,4010,and4011”onpage91to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly), ”thatstepmustbeperformedonlyby
atrainedservicetechnician.

SymptomAction

ALenovooptionaldevicethat
wasjustinstalleddoesnot
work.

ALenovooptionaldevicethat
usedtoworkdoesnotwork
now.

Thesystemfannoiseishuge.

1.Makesurethat:

•Thedeviceisdesignedfortheserver.Foralistofthesupportedoptionsfor
yourserver,gotohttp://www.lenovo.com/thinkserver.OntheThinkServer
systemspage,clickProducts➙Options.

•Youfollowedtheinstallationinstructionsthatcamewiththedeviceandthe
deviceisinstalledcorrectly.

•Youhavenotloosenedanyotherinstalleddevicesorcables.

•YouupdatedthecongurationinformationintheSetupUtilityprogram.
Whenevermemoryoranyotherdeviceischanged,youmustupdatethe
conguration.

2.Reseatthedevicethatyoujustinstalled.

3.Replacethedevicethatyoujustinstalled.

1.Makesurethatallofthehardwareandcableconnectionsforthedeviceare
secure.

2.Ifthedevicecomeswithtestinstructions,usethoseinstructionstotestthe
device.

3.IfthefailingdeviceisanSCSIdevice,makesurethat:

•ThecablesforallexternalSCSIdevicesareconnectedcorrectly.

•ThelastdeviceineachSCSIchain,ortheendoftheSCSIcable,is

terminatedcorrectly.

•AnyexternalSCSIdeviceisturnedon.YoumustturnonanexternalSCSI

devicebeforeyouturnontheserver.

4.Reseatthefailingdevice.

5.Replacethefailingdevice.

ThecurrentBIOSisdesignedtoautomaticallylowerfanspeedswithmostRAIDcard
options.However,theLSI8708cardneedsahigherfanspeedwhenthebatteryis
installed.Whenthereisnobatteryinstalledinthecard,theuserhavetochange
thefanspeedmanually.

Powerproblems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistinginChapter7“Partslisting,RD230Types1043,1044,4010,and4011”onpage91
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly), ”thatstepmustbeperformedonlyby
atrainedservicetechnician.

SymptomAction

Thepower-controlbuttondoes
notwork(theserverdoesnot
start).
Note:Thepower-control
buttonwillnotfunctionuntil

1.Makesurethatthepower-controlbuttonisworkingcorrectly:
a.Disconnecttheserverpowercords.
b.Reconnectthepowercords.

Chapter4.Diagnostics17

to

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.

•SeethepartslistinginChapter7“Partslisting,RD230Types1043,1044,4010,and4011”onpage91to
determinewhichcomponentsarecustomerreplaceableunits(CRUs)andwhichcomponentsareeld
replaceableunits(FRUs).

•Ifanactionstepisprecededby“(T rainedservicetechnicianonly), ”thatstepmustbeperformedonlyby
atrainedservicetechnician.

SymptomAction

3minutesaftertheserverhas
beenconnectedtoacpower.

Theserverdoesnotturnoff.

Theserverunexpectedlyshuts
down,andtheLEDsonthe
operatorinformationpanelare
notlit.

c.(T rainedservicetechnicianonly)Reseattheoperatorinformationpanel

cables,andthenrepeatstepsa.onpage18andb.onpage18.Iftheserver
starts,reseattheoperatorinformationpanel.Iftheproblemremains,replace
theoperatorinformationpanel.

2.Makesurethat:

•Thepowercordsarecorrectlyconnectedtotheserverandtoaworking
electricaloutlet.

•Thetypeofmemorythatisinstallediscorrect.

•TheDIMMisfullyseated.

•TheLEDsonthepowersupplydonotindicateaproblem.

•Themicroprocessorsareinstalledinthecorrectsequence.

3.Reseatthefollowingcomponents:
a.DIMMs
b.(T rainedservicetechnicianonly)Powerswitchconnector
c.(T rainedservicetechnicianonly)Powerbackplane

4.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:

a.DIMMs
b.(T rainedservicetechnicianonly)Powerswitchconnector
c.(T rainedservicetechnicianonly)Powerbackplane
d.(T rainedservicetechnicianonly)Systemboard

5.Ifyoujustinstalledanoptionaldevice,removeit,andrestarttheserver.If
theservernowstarts,youmighthaveinstalledmoredevicesthanthepower
supplysupports.

6.See“Solvingundeterminedproblems”onpage21.

1.DeterminewhetheryouareusinganAdvancedCongurationandPower
Interface(ACPI)oranon-ACPIoperatingsystem.Ifyouareusinganon-ACPI
operatingsystem,dothefollowing:

a.PressCtrl+Alt+Delete.
b.T urnofftheserverbypressingthepower-controlbuttonfor5seconds.
c.Restarttheserver.
d.IftheserverfailsthePOSTandthepower-controlbuttondoesnotwork,

disconnectthepowercordfor20seconds;then,reconnectthepowercord
andrestarttheserver.

2.IftheproblemremainsorifyouareusinganACPI-awareoperatingsystem,
suspectthesystemboard.

See“Solvingundeterminedproblems”onpage21

.

18ThinkServerRD230HardwareMaintenanceManual