Lenovo RD120 User Manual

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ThinkServer RD120 Ty pes 6444, 6445, 6446, and 6447

Installation Guid e

ThinkServer RD120 Ty pes 6444, 6445, 6446, and 6447

Installation Guid e

Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 71 and the Warranty and Support Information document on the Lenovo ThinkServer Documentation DVD.

Second Edition (April 2009)

LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered pursuant a General Services Administration ″GSA″ contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . .v

Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1

The Lenovo ThinkServer Documentation DVD . . . . . . . . . . . . . .2

Hardware and software requirements . . . . . . . . . . . . . . . .2

Notices and statements in this document . . . . . . . . . . . . . . . .3

Features and specifications . . . . . . . . . . . . . . . . . . . . .3

Major components of the server . . . . . . . . . . . . . . . . . . .5

Chapter 2. Installing optional devices . . . . . . . . . . . . . . . .7

Installation guidelines . . . . . . . . . . . . . . . . . . . . . . .7

System reliability guidelines . . . . . . . . . . . . . . . . . . . .8

Working inside the server with the power on . . . . . . . . . . . . .8

Handling static-sensitive devices . . . . . . . . . . . . . . . . . .9

Removing the cover . . . . . . . . . . . . . . . . . . . . . . .9

Installing a memory module . . . . . . . . . . . . . . . . . . . .10

Memory mirroring . . . . . . . . . . . . . . . . . . . . . . .13

Online-spare memory . . . . . . . . . . . . . . . . . . . . .14

Installing a hard disk drive . . . . . . . . . . . . . . . . . . . . .16

Installing a tape drive . . . . . . . . . . . . . . . . . . . . . .17

Installing an additional microprocessor . . . . . . . . . . . . . . . .18

Installing an adapter . . . . . . . . . . . . . . . . . . . . . . .24

Replacing the SAS controller . . . . . . . . . . . . . . . . . . . .27

Completing the installation . . . . . . . . . . . . . . . . . . . . .29

Installing the cover . . . . . . . . . . . . . . . . . . . . . .30

Connecting the cables . . . . . . . . . . . . . . . . . . . . .30

Updating the server configuration . . . . . . . . . . . . . . . . .31

Chapter 3. Server controls, LEDs, and power . . . . . . . . . . . . .33

Front view . . . . . . . . . . . . . . . . . . . . . . . . . .33

Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Server power features . . . . . . . . . . . . . . . . . . . . . .36

Turning on the server . . . . . . . . . . . . . . . . . . . . .37

Turning off the server . . . . . . . . . . . . . . . . . . . . .37

Chapter 4. Configuring the server . . . . . . . . . . . . . . . . .39

Using the ThinkServer EasyStartup program . . . . . . . . . . . . . .39

Installing ThinkServer EasyManage software . . . . . . . . . . . . . .41

Installation requirements . . . . . . . . . . . . . . . . . . . .41

Installation order . . . . . . . . . . . . . . . . . . . . . . .41

Installing Windows Components on the Core Server . . . . . . . . . .42

Uninstalling the LANDesk Software Agent . . . . . . . . . . . . . .42

Using the Configuration/Setup Utility program . . . . . . . . . . . . .42

Configuring the Gigabit Ethernet controllers . . . . . . . . . . . . . .43

Using the RAID Configuration Utility . . . . . . . . . . . . . . . . .43

Starting the RAID Configuration Utility program . . . . . . . . . . . .44

RAID Configuration Utility menu choices . . . . . . . . . . . . . .44

Using the baseboard management controller . . . . . . . . . . . . . .44

Using the baseboard management controller utility programs . . . . . . .45

Chapter 5. Solving problems . . . . . . . . . . . . . . . . . . .47

Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . .47

POST beep codes . . . . . . . . . . . . . . . . . . . . . . .47

POST error codes . . . . . . . . . . . . . . . . . . . . . . . .49

EasyStartup problems . . . . . . . . . . . . . . . . . . . . . .50

Troubleshooting tables . . . . . . . . . . . . . . . . . . . . . .51

CD-RW/DVD drive problems . . . . . . . . . . . . . . . . . . .51

General problems . . . . . . . . . . . . . . . . . . . . . . .52

Hard disk drive problems . . . . . . . . . . . . . . . . . . . .52

Intermittent problems . . . . . . . . . . . . . . . . . . . . . .53

USB keyboard, mouse, or pointing-device problems . . . . . . . . . .54

Memory problems . . . . . . . . . . . . . . . . . . . . . . .55

Microprocessor problems . . . . . . . . . . . . . . . . . . . .56

Monitor problems . . . . . . . . . . . . . . . . . . . . . . .57

Optional-device problems . . . . . . . . . . . . . . . . . . . .59

Power problems . . . . . . . . . . . . . . . . . . . . . . .59

Serial port problems . . . . . . . . . . . . . . . . . . . . . .61

Software problems . . . . . . . . . . . . . . . . . . . . . .62

Universal Serial Bus (USB) port problems . . . . . . . . . . . . . .63

Video problems . . . . . . . . . . . . . . . . . . . . . . . .63

Easy LED Diagnostics . . . . . . . . . . . . . . . . . . . . . .63

Diagnosing problems using Easy LED Diagnostics . . . . . . . . . . .64

Easy LED Diagnostics LEDs . . . . . . . . . . . . . . . . . . .64

Appendix A. Getting help and technical assistance . . . . . . . . . .67

Before you call . . . . . . . . . . . . . . . . . . . . . . . . .67

Using the documentation . . . . . . . . . . . . . . . . . . . . .67

Getting help and information from the World Wide Web . . . . . . . . . .68

Calling for service . . . . . . . . . . . . . . . . . . . . . . . .68

Using other services . . . . . . . . . . . . . . . . . . . . . . .69

Purchasing additional services . . . . . . . . . . . . . . . . . . .69

Lenovo product service . . . . . . . . . . . . . . . . . . . . . .69

Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . .71

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . .72

Important notes . . . . . . . . . . . . . . . . . . . . . . . . .72

Waste electrical and electronic equipment (WEEE) notices . . . . . . . . .73

Recycling statements for Japan . . . . . . . . . . . . . . . . . . .74

Battery return program . . . . . . . . . . . . . . . . . . . . . .75

German Ordinance for Work gloss statement . . . . . . . . . . . . . .76

Electronic emissions notices . . . . . . . . . . . . . . . . . . . .76

Federal Communications Commission (FCC) statement . . . . . . . . .76

Industry Canada Class A emission compliance statement . . . . . . . .76

Avis de conformité à la réglementation d'Industrie Canada . . . . . . . .77

Australia and New Zealand Class A statement . . . . . . . . . . . .77

United Kingdom telecommunications safety requirement . . . . . . . . .77

European Union EMC Directive conformance statement . . . . . . . . .77

German Class A compliance statement . . . . . . . . . . . . . . .77

Japanese Voluntary Control Council for Interference (VCCI) statement . . .78

Lenovo product service information for Taiwan . . . . . . . . . . . .79

Taiwanese Class A warning statement . . . . . . . . . . . . . . .79

Chinese Class A warning statement . . . . . . . . . . . . . . . .79

Korean Class A warning statement . . . . . . . . . . . . . . . .79

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

iv ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt. Lees voordat u dit product installeert eerst de veiligheidsvoorschriften. Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information. Avant d’installer ce produit, lisez les consignes de sécurité. Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten.

Important:

Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety

Information document.

For example, if a caution statement is labeled “Statement 1”, translations for that caution statement are in the Safety Information document under “Statement 1.”

Be sure to read all caution and danger statements in this document before you perform the procedures. Read any additional safety information that comes with the server or optional device before you install the device.

Attention: The information in this document regarding installing and removing

power supplies and connecting and disconnecting power refers to ac power supplies only. If the server contains dc power supplies, see the documentation that comes with the dc power supplies. In a dc power environment, only trained service personnel other than Lenovo service technicians are authorized to connect or disconnect power to the dc power supply and to install and remove a dc power supply.

vi ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Statement 1:

DANGER

Electrical

current from power, telephone, and communication cables is

hazardous.

To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation,

maintenance, or reconfiguration of this product during an electrical storm.

v Connect all power cords to a properly wired and grounded electrical

outlet.

v Connect to properly wired outlets any equipment that will be attached to

this product.

v When possible, use one hand only to connect or disconnect signal

cables.

v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems,

networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached devices.

To Connect: To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

5. Turn device ON.

Safety vii

Statement 2:

CAUTION: When replacing the lithium battery, use only the battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not

v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble

Dispose

of the battery as required by local ordinances or regulations.

viii ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Statement 3:

CAUTION: When laser products (such as CD drives, DVD drives, fiber optic devices, or transmitters) are installed, note the following:

v Do not remove the covers. Removing the covers of the laser product could

result in exposure to hazardous laser radiation. There are no serviceable

parts inside the device. v Use of controls or adjustments or performance of procedures other than

those specified herein might result in hazardous radiation exposure.

DANGER

laser products contain an embedded Class 3A or Class 3B laser

Some diode. Note the following.

Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1

Safety ix

Statement 4:

≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)

CAUTION: Use safe practices when lifting.

Statement 5:

CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

x ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Statement 8:

CAUTION: Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.

Statement 26:

CAUTION: Do not place any object on top of rack-mounted devices.

Safety xi

This server is suitable for use on an IT power-distribution system whose maximum phase-to-phase voltage is 240 V under any distribution fault condition.

Important: This product is not suitable for use with visual display workplace

devices according to Clause 2 of the German Ordinance for Work with Visual Display Units.

xii ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Chapter 1. Introduction

This Installation Guide contains instructions for setting up your Lenovo

ThinkServer™ RD120 Types 6444, 6445, 6446, and 6447 server and basic instructions for installing some optional devices. More detailed instructions for installing optional devices are in the User Guide on the ThinkServer Documentation DVD, which comes with the server. This document contains information about:

v Setting up and cabling the server v Starting and configuring the server v Installing some optional devices v Solving problems

Attention: The information in this document regarding installing and removing

The server has two model styles, which are based on the size and number of hard disk drive bays:

v The 3.5-inch models have six 3.5-inch hot-swap hard disk drive bays. Install only

3.5-inch drives in these models. If you intend to install a tape drive, the tape

drive will occupy two of the six 3.5-inch drive bays.

v The 2.5-inch models have eight 2.5-inch hot-swap hard disk drive bays and one

3.5-inch tape drive bay. Install only 2.5-inch hard disk drives and an optional

3.5-inch tape drive in these models.

Throughout this documentation, the terms 2.5-inch models and 3.5-inch models are used to distinguish between the server styles.

If firmware and documentation updates are available, you can download them from the Lenovo Web site. The server might have features that are not described in the documentation that comes with the server, and the documentation might be updated occasionally to include information about those features, or technical updates might be available to provide additional information that is not included in the server documentation. To check for updates, complete the following steps:

Changes are made periodically to the Lenovo Web site. The actual

Note:

procedure might vary slightly from what is described in this document.

1. Go to: http://www.lenovo.com/support.

2. Enter your product number (machine type and model number) or select Servers

and Storage from the Select your product list.

3. Select Servers from the Brand list.

4. From Family list, select ThinkServer RD120, and click Continue.

server comes with an ThinkServer EasyStartup DVD to help you configure the

The hardware, install device drivers, and install the operating system.

The server comes with a limited warranty. You can obtain up-to-date information about the server and other Lenovo products at http://www.lenovo.com/thinkserver.

Record information about the server in the following table. You will need this information when you register the server with Lenovo.

Product name ThinkServer RD120 Machine type 6444, 6445, 6446, and 6447

Model number _____________________________________________ Serial number _____________________________________________

The model number and serial number are on the ID label 1 on the bezel, as shown in the following illustration.

Note: This illustration shows a model with 3.5-inch serial-attached SCSI (SAS)

hot-swap hard disk drives. Models with 2.5-inch SAS hot-swap hard disk drives are also available. The location of the ID label is the same on both model styles. This illustration might differ slightly from your hardware.

For a list of supported optional devices for the server, see http://www.lenovo.com/ accessories.

See the Rack Installation Instructions document for complete rack installation and removal instructions.

The Lenovo ThinkServer Documentation DVD

The Lenovo ThinkServer Documentation DVD contains documentation for the server in Portable Document Format (PDF).

Hardware and software requirements

The Lenovo ThinkServer Documentation DVD requires the following minimum hardware and software:

2 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

v Microsoft® Windows® XP, Windows 2000, or Red Hat Linux v 100 MHz microprocessor v 32 MB of RAM v Adobe® Acrobat® Reader 3.0 (or later) or xpdf, which comes with Linux operating

systems

Notices and statements in this document

The caution and danger statements that appear in this document are also in the multilingual Safety Information document, which is on the Lenovo ThinkServer

Documentation DVD. Each statement is numbered for reference to the

corresponding statement in the Safety Information document. The following notices and statements are used in this document:

v Note: These notices provide important tips, guidance, or advice. v Important: These notices provide information or advice that might help you avoid

inconvenient or problem situations.

v Attention: These notices indicate potential damage to programs, devices, or

data. An attention notice is placed just before the instruction or situation in which

damage could occur.

v Caution: These statements indicate situations that can be potentially hazardous

to you. A caution statement is placed just before the description of a potentially

hazardous procedure step or situation.

v Danger: These statements indicate situations that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the

description of a potentially lethal or extremely hazardous procedure step or

situation.

Features and specifications

The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply.

Racks are marked in vertical increments of 4.45 cm (1.75 inches). Each increment is referred to as a unit, or “U.” A 1-U-high device is 1.75 inches tall.

Notes:

1. Power consumption and heat output vary depending on the number and type of

optional features that are installed and the power-management optional features that are in use.

2. The sound levels were measured in controlled acoustical environments

according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO

9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

Chapter 1. Introduction 3

Table 1. Features and specifications

Microprocessor:

v Intel® Xeon™ FC-LGA 771 dual-core

with 4 MB Level-2 cache or quad-core with 8 MB (2x4 MB) Level-2 cache

v Support for up to two

microprocessors

v Support for Intel Extended Memory

64 Technology (EM64T)

Note:

v Use the Configuration/Setup Utility

program to determine the type and speed of the microprocessors.

Memory:

v Twelve DIMM connectors v Minimum: 1 GB v Maximum: 48 GB v Type: Fully buffered DIMM (FBD)

PC2-5300 DIMMs only

v Sizes: 512 MB, 1 GB, 2 GB, or

4 GB (when available), in pairs

v Advanced ECC supported

Drives:

CD/DVD: IDE 24x CD-RW/ 8x DVD combination

Expansion bays:

v Hot-swap hard disk drive bays:

SAS only. Number and size depend on the server model. One of the following configurations: – Six 3.5-inch drive bays (optional

tape drive [SATA or SCSI] requires two of these bays)

– Eight 2.5-inch drive bays and

one tape-drive (SATA or SCSI) bay

One 5.25-inch Ultrabay Enhanced

bay (CD-RW/DVD drive installed)

Expansion

slots:

v Two PCI Express x8 slots (x4

lanes) on system board (low profile)

v Support for either of the following

optional riser cards: – Riser card with two PCI Express

x8 slots (x8 lanes) (standard)

– Riser card with two 133

MHz/64-bit PCI-X slots

Hot-swap fans:

v Standard: Five v Maximum: Ten - provide

redundant cooling

Hot-swap

power supplies:

835 watts (100 - 240 V ac)

v Minimum: One v Maximum: Two - provide

redundant power

(2 U):

Size

v Height: 85.4 mm (3.36 in.) v Depth: 705 mm (27.8 in.) v Width: 443.6 mm (17.5 in.) v Weight: approximately 21.09 kg

(46.5 lb) to 29.03 kg (64 lb) depending upon configuration

Integrated

functions:

v Baseboard management controller v Two Broadcom 10/100/1000

Ethernet controllers with TCP/IP Offload Engine (TOE) support

v One RAID controller, active only

when a 8k or 8k-l SAS controller is installed

v One serial port v One serial-attached SCSI (SAS)

controller

v Seven Universal Serial Bus (USB)

ports (two on front and four on rear of server, plus one internal), v2.0 supporting v1.1

v Two video ports (one on front and

one on rear of server)

v One internal serial ATA (SATA)

connector for tape

v Support for Remote Supervisor

Adapter II SlimLine option

Note:

In messages and

documentation, the term service

processor refers to the baseboard

management controller or the optional Remote Supervisor Adapter II SlimLine.

Video controller:

v ATI RN50 video on system board v Compatible with SVGA and VGA v 16 MB DDR video memory

SAS controller:

v ServeRAID™-8k-l SAS Controller that

supports RAID levels 0, 1, 10 (standard)

v Upgradeable to ServeRAID-8k SAS

Controller, 256 MB with battery backup, that supports RAID levels 0, 1, 1E, 5, 6, and 10

Environment:

v Air temperature:

– Server on: 10° to 35°C (50.0° to

95.0°F); altitude: 0 to 914.4 m (3000 ft). Decrease system temperature by 0.75°C for every 1000-foot increase in altitude.

– Server off: 10° to 43°C (50.0° to

109.4°F); maximum altitude: 2133 m (7000 ft)

– Shipment: -40° to +60°C (-40° to

140°F); maximum altitude: 2133 m (7000 ft)

Humidity:

– Server on/off: 8% to 80% – Shipment: 5% to 100%

Acoustical

noise emissions:

v Declared sound power, idle: 6.8 bel v Declared sound power, operating:

6.8 bel

Heat

output:

Approximate heat output in British thermal units (Btu) per hour:

v Minimum configuration: 1230 Btu per

hour (360 watts)

v Maximum configuration: 3390 Btu

per hour (835 watts)

Electrical

input with hot-swap ac

power supplies:

v Sine-wave input (50-60 Hz) required v Input voltage range automatically

selected

v Input voltage low range:

– Minimum: 100 V ac – Maximum: 127 V ac

Input voltage high range:

– Minimum: 200 V ac – Maximum: 240 V ac

Input kilovolt-amperes (kVA)

approximately: – Minimum: 0.29 kVA – Maximum: 1.00 kVA

4 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Major components of the server

Blue on a component indicates touch points, where you can grip the component to remove it from or install it in the server, open or close a latch, and so on.

Orange on a component or an orange label on or near a component indicates that the component can be hot-swapped, which means that if the server and operating system support hot-swap capability, you can remove or install the component while the server is running. (Orange can also indicate touch points on hot-swap components.) See the instructions for removing or installing a specific hot-swap component for any additional procedures that you might have to perform before you remove or install the component.

The following illustrations show the major components in the server.

Note: The illustrations in this document might differ slightly from your hardware.

1 Cover 11 CD/DVD drive 2 Power-supply filler 12 Operator information panel 3 Power supply 13 Optional tape drive

Chapter 1. Introduction 5

4 Power backplane 14 Tape drive space filler 5 2.5-inch drive cage with hard disk

15 Tape drive filler

drive backplane

6 2.5-inch hard disk drive 16 CD/DVD media backplane 7 2.5-inch filler panel 17 Microprocessor air baffle 8 3.5-inch cage divider 18 3.5-inch hard disk drive backplane 9 3.5-inch hard disk drive 19 Fan bracket assembly 10 3.5-inch filler panel 20 Fans (5 or 10)

1 Riser-card assembly 8 VRM 2 Full-height adapter 9 Microprocessor 3 DIMM air baffle 10 Heat sink 4 DIMM 11 Heat sink filler 5 ServerRAID SAS controller 12 Remote Supervisor Adapter II

6 system board 13 Low-profile adapter 7 Heat sink retention module

6 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

SilmLine

Chapter 2. Installing optional devices

This chapter provides basic instructions for installing optional hardware devices in the server. These instructions are intended for users who are experienced with setting up Lenovo® server hardware. If you need more detailed instructions, see the

User Guide on the ThinkServer Documentation DVD.

Installation guidelines

Before you install optional devices, read the following information:

v Read the safety information that begins on page v and the guidelines in

“Handling static-sensitive devices” on page 9. This information will help you work

safely.

v When you install your new server, take the opportunity to download and apply

the most recent firmware updates. This step will help to ensure that any known

issues are addressed and that your server is ready to function at maximum levels

of performance. To download firmware updates for your server, complete the

following steps:

Changes are made periodically to the Lenovo Web site. The actual

Note:

procedure might vary slightly from what is described in this document.

1. Go to: http://www.lenovo.com/support.

2. Enter your product number (machine type and model number) or select

Servers and Storage from the Select your product list.

3. Select Servers from the Brand list.

4. From Family list, select ThinkServer RD120, and click Continue.

5. Click Downloads and drivers to download firmware updates.

Before you install optional hardware, make sure that the server is working

correctly. Start the server, and make sure that the operating system starts, if an

operating system is installed, or that a 19990305 error code is displayed,

indicating that an operating system was not found but the server is otherwise

working correctly. If the server is not working correctly, see Chapter 5, “Solving

problems,” on page 47 for diagnostic information.

v Observe good housekeeping in the area where you are working. Place removed

covers and other parts in a safe place.

v If you must start the server while the cover is removed, make sure that no one is

near the server and that no tools or other objects have been left inside the

server.

v Do not attempt to lift an object that you think is too heavy for you. If you have to

lift a heavy object, observe the following precautions:

– Make sure that you can stand safely without slipping.

– Distribute the weight of the object equally between your feet.

– Use a slow lifting force. Never move suddenly or twist when you lift a heavy

object.

– To avoid straining the muscles in your back, lift by standing or by pushing up

with your leg muscles.

Make sure that you have an adequate number of properly grounded electrical

outlets for the server, monitor, and other devices.

v Back up all important data before you make changes to disk drives. v Have a small flat-blade screwdriver available.

v You do not have to turn off the server to install or replace hot-swap fans,

redundant hot-swap ac power supplies, or hot-plug Universal Serial Bus (USB) devices. However, you must turn off the server before performing any steps that involve removing or installing adapter cables or non-hot-swap optional devices or components.

Attention: In a dc power environment, only trained service personnel other

than Lenovo service technicians are authorized to connect or disconnect power to the dc power supply and to install and remove a dc power supply. See the documentation that comes with each dc power supply.

v Blue on a component indicates touch points, where you can grip the component

to remove it from or install it in the server, open or close a latch, and so on.

v Orange on a component or an orange label on or near a component indicates

that the component can be hot-swapped, which means that if the server and operating system support hot-swap capability, you can remove or install the component while the server is running. (Orange can also indicate touch points on hot-swap components.) See the instructions for removing or installing a specific hot-swap component for any additional procedures that you might have to perform before you remove or install the component.

v When you are finished working on the server, reinstall all safety shields, guards,

labels, and ground wires.

v For a list of supported optional devices for the server, see http://www.lenovo.com/

accessories.

System reliability guidelines

To help ensure proper cooling and system reliability, make sure that the following requirements are met:

v Each of the drive bays has a drive or a filler panel and electromagnetic

compatibility (EMC) shield installed in it.

v If the server has redundant power, each of the power-supply bays has a power

supply installed in it.

v There is adequate space around the server to allow the server cooling system to

work properly. Leave approximately 50 mm (2.0 in.) of open space around the front and rear of the server. Do not place objects in front of the fans. For proper cooling and airflow, replace the server cover before turning on the server. Operating the server for extended periods of time (more than 30 minutes) with the server cover removed might damage server components.

v You have followed the cabling instructions that come with optional adapters. v You have replaced a failed fan within 48 hours. v You have replaced a hot-swap drive within 2 minutes of removal. v You do not operate the server without the air baffles installed. Operating the

server without the air baffles might cause the microprocessors to overheat.

v Microprocessor socket 2 always contains either a heat-sink filler or a

microprocessor and heat sink.

Working inside the server with the power on

Attention: Static electricity that is released to internal server components when

the server is powered-on might cause the server to halt, which could result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on.

8 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

The server supports hot-plug, hot-add, and hot-swap devices and is designed to operate safely while it is turned on and the cover is removed. Follow these guidelines when you work inside a server that is turned on:

v Avoid wearing loose-fitting clothing on your forearms. Button long-sleeved shirts

before working inside the server; do not wear cuff links while you are working

inside the server.

v Do not allow your necktie or scarf to hang inside the server. v Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist

watches.

v Remove items from your shirt pocket, such as pens and pencils, that could fall

into the server as you lean over it.

v Avoid dropping any metallic objects, such as paper clips, hairpins, and screws,

into the server.

Handling static-sensitive devices

Attention: Static electricity can damage the server and other electronic devices.

To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them.

To reduce the possibility of damage from electrostatic discharge, observe the following precautions:

v Limit your movement. Movement can cause static electricity to build up around

you.

v The use of a grounding system is recommended. For example, wear an

electrostatic-discharge wrist strap, if one is available. Always use an

electrostatic-discharge wrist strap or other grounding system when working inside

the server with the power on

v Handle the device carefully, holding it by its edges or its frame. v Do not touch solder joints, pins, or exposed circuitry. v Do not leave the device where others can handle and damage it. v While the device is still in its static-protective package, touch it to an unpainted

metal surface on the outside of the server for at least 2 seconds. This drains

static electricity from the package and from your body.

v Remove the device from its package and install it directly into the server without

setting down the device. If it is necessary to set down the device, put it back into

its static-protective package. Do not place the device on the server cover or on a

metal surface.

v Take additional care when handling devices during cold weather. Heating reduces

indoor humidity and increases static electricity.

Removing the cover

Important: Before you install optional hardware, make sure that the server is

working correctly. Start the server, and make sure that the operating system starts, if an operating system is installed, or that a 19990305 error code is displayed, indicating that an operating system was not found but the server is otherwise working correctly. If the server is not working correctly, see the Hardware

Maintenance Manual for diagnostic information.

To remove the cover, complete the following steps:

1. Read the safety information that begins on page v and “Installation guidelines”

on page 7.

Chapter 2. Installing optional devices 9

2. If you are planning to install or remove a microprocessor, memory module, PCI adapter, battery, or other non-hot-swap optional device, turn off the server and all attached devices and disconnect all external cables and power cords (see “Turning off the server” on page 37).

Attention: In a dc power environment, only trained service personnel other

than Lenovo service technicians are authorized to connect or disconnect power to the dc power supply. See the documentation that comes with each dc power supply.

3. Press down on the left and right side latches and pull the server out of the rack enclosure until both slide rails lock.

Note: You can reach the cables on the back of the server when the server is in

the locked position.

4. Lift the cover-release latch 1. Lift the cover off the server and set the cover aside.

Attention: For proper cooling and airflow, replace the cover before you turn on

the server. Operating the server for extended periods of time (more than 30 minutes) with the cover removed might damage server components.

Installing a memory module

The following notes describe the types of dual inline memory modules (DIMMs) that the server supports and other information that you must consider when installing DIMMs:

v The server supports up to 12 Fully Buffered DIMM PC2-5300 512 MB, 1 GB, 2

GB, and 4 GB DIMMs, for a maximum of 48 GB of system memory. See http://www.lenovo.com/accessories for a list of memory modules that you can use with the server.

Note: Because some memory is reserved for system operation, the actual

usable memory size that is reported by the operating system is less than the total installed size.

v The server comes with a minimum of two 512 MB DIMMs, installed in slots 1 and

4. When you install additional DIMMs, you must install two identical DIMMS at a time, in the order shown in the following table, to maintain performance.

10 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Table 2. DIMM installation sequence

Pair DIMM connectors

1 1 and 4 2 7 and 10 3 2 and 5 4 8 and 11 5 3 and 6 6 9 and 12

Note: When only one pair of DIMMs is installed in the server and the BIOS code

level is version 1.04 (GGE127A) or later, you can improve performance by installing the DIMMs in connectors 1 and 7 instead of 1 and 4. However, because the connectors in the pair are not on the same memory branch (see the following illustration), Advanced ECC memory protection is disabled.

DIMM 12 DIMM 11 DIMM 10

DIMM 9 DIMM 8

DIMM 7 DIMM 6 DIMM 5 DIMM 4 DIMM 3 DIMM 2 DIMM 1

Channel 3

Branch 1

Channel 2

Channel 1

Branch 0

Channel 0

v Each DIMM in a pair must be the same size, speed, type, and technology to

ensure that the server will operate correctly.

v You can configure the server to use memory mirroring. Memory mirroring stores

data in two pairs of DIMMs simultaneously. If a failure occurs, the memory controller switches from the active pair to the mirroring pair. See “Memory mirroring” on page 13 for more information about memory mirroring and the DIMM installation sequence that is required.

Chapter 2. Installing optional devices 11

v The server supports online-spare memory. This feature disables the failed

memory from the system configuration and activates an online-spare pair of DIMMs to replace the failed active DIMM pair. See “Online-spare memory” on page 14 for more information about online-spare memory and the DIMM configuration that is required.

v You can enable either online-spare memory or memory mirroring, but not both at

the same time. Online-spare memory provides more memory capacity than mirroring; mirroring provides better memory protection but less memory capacity than online-spare memory.

v When you install or remove DIMMs, the server configuration information

changes. When you restart the server, the system displays a message that indicates that the memory configuration has changed.

To install a DIMM, complete the following steps:

1. Read the safety information that begins on page v and “Installation guidelines” on page 7.

2. Turn off the server and peripheral devices, and disconnect the power cord and all external cables.

Attention: In a dc power environment, only trained service personnel other

than Lenovo service technicians are authorized to connect or disconnect power to the dc power supply. See the documentation that comes with each dc power supply.

3. Remove the cover.

Attention: To avoid breaking the retaining clips or damaging the DIMM

connectors, open, and close the clips gently.

12 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

1 DIMM air baffle 3 Finger hole 2 Riser card assembly 4 Release ring

4. Remove the riser-card assembly.

5. Remove the DIMM air baffle.

6. Open the retaining clip on each end of the DIMM connector.

7. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the outside of the server. Then, remove the DIMM from the package.

8. Turn the DIMM so that the keys align correctly with the connector.

9. Insert the DIMM into the connector. Firmly press the DIMM straight down into the connector. The retaining clips snap into the locked position when the DIMM is firmly seated in the connector.

Note: If there is a gap between the DIMM and the retaining clips, the DIMM

has not been correctly inserted; open the retaining clips, remove the DIMM, and then reinsert it.

10. Replace the DIMM air baffle.

11. Replace the riser-card assembly. If you have other optional devices to install, do so now. Otherwise, go to

“Completing the installation” on page 29.

Memory mirroring

You can configure the server to use memory mirroring. Memory mirroring stores data in two pairs of DIMMs simultaneously. If a failure occurs, the memory controller

Chapter 2. Installing optional devices 13

switches from the active pair to the mirroring pair. Memory mirroring reduces the amount of available memory. Enable memory mirroring through the Configuration/Setup Utility program. See the section about using the Configuration/Setup Utility program in the User Guide on the ThinkServer

Documentation DVD for details about enabling memory mirroring.

When you use memory mirroring, you must install two pairs of DIMMs at a time. The four DIMMs in each group must be identical. See Table 3 for the DIMM connectors that are in each group.

Table 3. Memory mirroring DIMM installation sequence

Group DIMM connectors

1 1, 4, 7, and 10 2 2, 5, 8, and 11 3 3, 6, 9, and 12

Table 4. Memory mirroring DIMM functions

Group Active DIMMs Mirroring DIMMs

1 1, 4 7, 10 2 2, 5 8, 11 3 3, 6 9, 12

Online-spare memory

The server supports online-spare memory. This feature disables the failed memory from the system configuration and activates an online-spare pair of DIMMs to replace the failed active DIMM pair.

Online-spare memory reduces the amount of available memory. Before you can enable this feature, you must install up to two additional pairs of DIMMs. The online-spare DIMM pairs must be the same speed, type, and the same size as, or larger than, the largest active DIMM pairs.

Enable online-spare memory through the Configuration/Setup Utility program. The BIOS code assigns the online-spare DIMM pairs according to your DIMM configuration. Online-sparing is enabled on a memory branch basis; the BIOS code does not enable online-sparing on a branch that cannot support online-sparing. See the illustration on page 11 for the memory branch structure. DIMM ranks are online-spared if the DIMMs are installed according to the rules in Table 5 on page 15 or Table 6 on page 15.

POST gives a warning message when online-sparing cannot be enabled on

Note:

both branches. However, no warning message is given when online-sparing is enabled on one branch and disabled on the other.

Online-spare configurations are supported for each branch. See Table 5 on page 15 and Table 6 on page 15 for the online-spare DIMM connector assignments.

Important: Table 5 on page 15 shows the default DIMM online-spare scheme. If the

BIOS code level is version 1.04 or later, you can install the DIMMs according to the scheme shown in Table 6 on page 15 instead.

14 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

In the configuration that you use, install the largest DIMMs first.

Table 5. Online-spare DIMM configurations, basic scheme

Number of DIMMs DIMM connectors Results

4 1 and 4 (largest DIMMs)

Online-sparing on branch 0

2 and 5

6 1 and 4 (largest DIMMs)

Online-sparing on branch 0 2 and 5 3 and 6

8 1 and 4 (largest DIMMs)

2 and 5 3 and 6

Online-sparing on branch 0

Online-sparing on dual-rank DIMMs on

branch 1 7 and 10 (dual-rank DIMMs only)

10 1 and 4 (largest DIMMs)

2 and 5

Online-sparing on branch 0

Online-sparing on branch 1 3 and 6

7 and 10 8 and 11

12 1 and 4 (largest DIMMs)

2 and 5

Online-sparing on branch 0

Online-sparing on branch 1 3 and 6

7 and 10 8 and 11 9 and 12

Table 6. Online-spare DIMM configurations, alternative scheme (requires BIOS code version

1.04 or later)

Number of DIMMs DIMM connectors Results

4 7 and 10 (largest DIMMs)

and 11

6 7 and 10 (largest DIMMs)

Online-sparing on branch 1

8 and 11 9 and 12

8 7 and 10 (largest DIMMs)

8 and 11 9 and 12

Online-sparing on branch 1

Online-sparing on dual-rank DIMMs on

branch 0

1 and 4 (dual-rank DIMMs only)

10 1 and 4 (largest DIMMs)

2 and 5

Online-sparing on branch 0

Online-sparing on branch 1

7 and 10 8 and 11 9

and 12

12 N/A N/A

Chapter 2. Installing optional devices 15

Installing a hard disk drive

Locate the documentation that comes with the hard disk drive and follow those instructions in addition to the instructions in this chapter.

Important: Do not install a SCSI hard disk drive in this server; install only SAS hard

disk drives. The following notes describe the type of hard disk drive that the server supports

and other information that you must consider when installing a hard disk drive:

v The server 3.5-inch models support six slim 3.5-inch hard disk drives installed on

Ultra-Slim hard disk drive trays for 3.5-inch drives.

v The server 2.5-inch models support eight 2.5-inch hot-swap hard disk drives

installed on Ultra-Slim hard disk drive trays for 2.5-inch drives.

v All hot-swap drives in the server should have the same throughput speed rating.

Mixing hard disk drives with different speed ratings will cause all drives to operate at the lower throughput speed.

v The ID that is assigned to each bay is printed on the front of the server.

The following illustrations show how to install a hot-swap hard disk drive.

3.5-inch drives

1 Filler panel 3 Hard disk drive 2 Tray handle

16 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

2.5-inch drives

To install a drive in a hot-swap bay, complete the following steps:

Attention: To maintain proper system cooling, do not operate the server for more

than 10 minutes without either a drive or a filler panel installed in each bay.

1. Read the safety information that begins on page v, and “Installation guidelines” on page 7.

2. Remove the filler panel from one of the empty hot-swap bays.

3. Install the hard disk drive in the hot-swap bay: a. Make sure that the tray handle is open (that is, perpendicular to the drive). b. Align the drive assembly with the guide rails in the bay. c. Gently push the drive assembly into the bay until the drive stops. d. Push the tray handle to the closed (locked) position. e. Check the hard disk drive status LED to verify that the hard disk drive is

operating correctly. If the amber hard disk drive status LED for a drive is lit continuously, that

drive is faulty and must be replaced. If the green hard disk drive activity LED is flashing, the drive is being accessed.

You might have to reconfigure the disk arrays after you install hard disk

Note:

drives. See the RAID documentation on the ThinkServer Documentation DVD for information about RAID controllers.

you have other optional devices to install or remove, do so now. Otherwise, go to

If “Completing the installation” on page 29.

Installing a tape drive

For information about installing an optional tape drive, see the User Guide on the ThinkServer Documentation DVD, which comes with the server.

Chapter 2. Installing optional devices 17

Installing an additional microprocessor

The following notes describe the type of microprocessor that the server supports and other information that you must consider when installing a microprocessor:

v The server supports certain Intel Xeon dual-core or quad-core flip-chip land grid

array 771 (FC-LGA 771) microprocessors, which are designed for the LGA771 socket. See http://www.lenovo.com/accessories for a list of supported microprocessors.

Important: Dual-core and quad-core microprocessors are not interchangeable

and cannot be used in the same server. For example, if the server has a dual-core microprocessor, you cannot install a quad-core microprocessor as the second microprocessor. Use the Configuration/Setup Utility program to determine the type and speed of the microprocessor that is currently installed in the server.

v The server supports up to two microprocessors. If the server comes with one

microprocessor, you can install a second microprocessor.

v Both microprocessors must have the same cache size and type, front-side bus

frequency, and the same clock speed. Microprocessor internal and external clock frequencies must be identical.

v When you install an additional microprocessor in microprocessor connector 2,

you must also install the voltage regulator module (VRM), which comes with the microprocessor, in the VRM connector.

v Read the documentation that comes with the microprocessor to determine

whether you must update the basic input/output system (BIOS) code for the server. To download the most current level of BIOS code and many other code updates for your server:

1. Go to: http://www.lenovo.com/support.

2. Enter your product number (machine type and model number) or select

Servers and Storage from the Select your product list.

3. Select Servers from the Brand list.

4. From Family list, select ThinkServer RD120, and click Continue.

5. Click Downloads and drivers to download firmware updates.

v (Optional) Obtain an SMP-capable operating system. For a list of supported

operating systems and optional devices, go to http://www.lenovo.com/support/.

v To order additional microprocessors, contact your Lenovo marketing

representative or authorized reseller.

v The microprocessor speeds are automatically set for this server; therefore, you

do not have to set any microprocessor frequency-selection jumpers or switches.

v If you have to replace a microprocessor, call for service. v If the thermal-grease protective cover (for example, a plastic cap or tape liner) is

removed from the heat sink, do not touch the thermal grease on the bottom of the heat sink or set down the heat sink.

v Do not remove the first microprocessor from the system board to install the

second microprocessor.

The following illustration shows the microprocessor connector locations and other microprocessor-related components on the system board.

18 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

1 Microprocessor 1 3 Voltage regulator module

connector

2 Microprocessor 2

The following illustration shows how to install the second microprocessor on the system board.

Chapter 2. Installing optional devices 19

Note: For simplicity, certain components are not shown in this illustration.

1 Heat sink 3 Microprocessor 2 Heat sink filler 4 Microprocessor socket dust cover

Attention:

v A startup (boot) processor must always be installed in microprocessor connector

1 on the system board.

v To ensure correct server operation when you install an additional microprocessor,

use microprocessors that have the same cache size and type, and the same clock speed. Microprocessor internal and external clock frequencies must be identical.

install an additional microprocessor, complete the following steps:

1. Read the safety information that begins on page v and “Installation guidelines” on page 7.

2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables.

Attention: In a dc power environment, only trained service personnel other

than Lenovo service technicians are authorized to connect or disconnect power to the dc power supply. See the documentation that comes with each dc power supply.

3. Remove the server cover.

20 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Attention: When you handle static-sensitive devices, take precautions to

avoid damage from static electricity. For details about handling these devices, see “Handling static-sensitive devices” on page 9.

1 Microprocessor air baffle 2 Finger holes

4. Remove the microprocessor air baffle.

5. Touch the static-protective package containing the VRM to any unpainted metal surface on the outside of the server. Then, remove the VRM from the package.

1 Alignment key

6. Turn the VRM so that the keys align correctly with the VRM connector; then, firmly press the VRM straight down into the connector. Make sure that the connector retaining clips are in the locked position.

7. Install the microprocessor:

Chapter 2. Installing optional devices 21

a. Touch the static-protective package that contains the microprocessor to any

unpainted metal surface on the server. Then, remove the microprocessor from the package.

b. Remove the protective dust cover 1, tape, or label from the surface of the

microprocessor socket, if one is present.

c. Rotate the microprocessor release lever 2 on the socket from its closed

and locked position until it stops in the fully open position.

Attention:

v Handle the microprocessor carefully. Dropping the microprocessor during

installation or removal can damage the contacts. Also, contaminants on the microprocessor contacts, such as oil from your skin, can cause connection failures between the contacts and the socket.

v Do not use excessive force when you press the microprocessor into the

socket.

v Make sure that the microprocessor is correctly aligned and positioned in

the socket before you try to close the lever.

d. Align the microprocessor 1 with the socket (note the alignment marks 2

and the position of the notches 3); then, carefully place the microprocessor on the socket. Close the microprocessor bracket frame.

Note: The microprocessor fits only one way on the socket.

e. Carefully close the microprocessor release lever to secure the

microprocessor in the socket.

22 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

8. Install a heat sink on the microprocessor.

Attention: Do not touch the thermal grease 1 on the bottom of the heat sink 2 or set down the heat sink after you remove the plastic cover. Touching the

thermal grease will contaminate it. For details, see the information about thermal grease in the User Guide on the ThinkServer Documentation DVD.

a. Make sure that the heat-sink release lever is in the open position. b. Remove the plastic protective cover from the bottom of the heat sink. c. Align the heat sink above the microprocessor with the thermal grease side

down.

1 Retainer bracket 3 Heat sink release lever 2 Microprocessor

d. Slide the rear flange of the heat sink into the opening in the retainer bracket. e. Press down firmly on the front of the heat sink until it is seated securely. f. Rotate the heat-sink release lever to the closed position and hook it

underneath the lock tab.

Install the microprocessor air baffle.

If you have other optional devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 29.

Chapter 2. Installing optional devices 23

Installing an adapter

1 Expansion slot cover 5 Low-profile PCI Express adapter 2 Raiser-card assembly 6 Expansion slot cover 3 Expansion slot 1 7 Expansion slot 2 4 Adapter 8 Adapter

The following illustration shows the locations of the adapter expansion slots.

1 PCI slot 1 3 PCI slot 3 2 PCI slot 2 4 PCI slot 4

The following notes describe the types of adapters that the server supports and other information that you must consider when installing an adapter:

v You can install only low-profile PCI Express adapters in PCI slots 3 and 4 on the

system board.

24 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

v You can install a full-height, half-length adapter in slot 2 on the PCI riser card

and a full-height, full-length adapter in slot 1 on the PCI riser card.

v An optional Remote Supervisor Adapter II SlimLine can be installed only in a

dedicated slot on the system board. To install a Remote Supervisor Adapter II SlimLine, see the documentation that is included with that option.

v The server supports only 3.3 V and universal PCI adapters. v The PCI bus configuration is as follows:

– Non-hot-plug, low-profile PCI Express x8 (x4 lanes), slot 4 – Non-hot-plug, low-profile PCI Express x8 (x4 lanes), slot 3 – Non-hot-plug, half-length PCI Express x8 (x8 lanes), slot 2 – Non-hot-plug, full-length PCI Express x8 (x8 lanes), slot 1

If you have replaced the PCI Express riser-card assembly with the

Note:

optional PCI-X riser-card assembly, slots 1 and 2 are non-hot-plug, 64-bit, 133-MHz PCI-X slots.

v The system scans devices in the following order, if you have not changed the

default boot precedence: integrated Ethernet controllers, integrated SAS controller, and then PCI slots 1, 2, 3, and 4.

riser card

PCI

The following illustration shows the location of the adapter expansion slots 1 on the PCI riser card.

Note: For clarity, the PCI riser-card assembly is inverted in the illustration.

To install an adapter, complete the following steps:

1. Read the safety information that begins on page v and “Installation guidelines” on page 7.

2. Turn off the server and peripheral devices and disconnect all power cords and external cables.

Attention: In a dc power environment, only trained service personnel other

than Lenovo service technicians are authorized to connect or disconnect power to the dc power supply. See the documentation that comes with each dc power supply.

3. Determine which expansion slot you will use for the adapter. If you are installing an adapter in PCI slot 1 or 2, remove the PCI riser-card assembly.

Chapter 2. Installing optional devices 25

1 Access holes 2 Release tabs

4. Slide the expansion-slot cover out of the PCI low-profile expansion slot or PCI riser-card assembly expansion slot.

5. Install the adapter. The following illustration shows how to install an adapter in a PCI slot on the riser-card assembly.

Note: For clarity, the PCI riser-card assembly 1 is shown inverted in the

following illustration.

6. If you removed the PCI riser-card assembly to install the adapter, align the riser-card assembly with the release-tab posts, rear guides, and connector; then, press the PCI riser-card assembly firmly into the connector.

26 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

1 Access holes 3 Release tabs 2 Guide 4 Guide

7. Connect any required cables to the adapter.

Attention:

v When you route cables, do not block any connectors or the ventilated space

around any of the fans.

v Make sure that cables are not routed on top of components under the PCI

riser-card assembly.

v Make sure that cables are not pinched by the server components.

Perform any configuration tasks that are required for the adapter.

8. If you have other optional devices to install, do so now. Otherwise, go to

“Completing the installation” on page 29.

Replacing the SAS controller

A SAS controller can be installed only in a dedicated slot on the system board. The server comes with a ServeRAID-8k-l SAS Controller installed.

Note: The ServeRAID-8k-l SAS Controller does not have a battery.

To replace the ServeRAID-8k-l SAS Controller with a ServeRAID-8k SAS Controller, complete the following steps:

1. Read the safety information that begins on page v and the “Installation guidelines” on page 7.

2. Turn off the server and peripheral devices and disconnect all power cords and external cables (see “Turning off the server” on page 37).

Chapter 2. Installing optional devices 27

Attention: In a dc power environment, only trained service personnel other

than Lenovo service technicians are authorized to connect or disconnect power to the dc power supply. See the documentation that comes with each dc power supply.

3. Remove the cover (see “Removing the cover” on page 9).

4. Remove the riser-card assembly and the air baffle over the DIMMs. See the

User Guide for more information.

5. Locate the ServeRAID-8k-l SAS controller on the system board.

Attention: To avoid breaking the retaining clips or damaging the connectors,

handle the clips gently.

6. Open the retaining clip on each end of the connector.

7. Lift the ServeRAID-8k-l SAS controller out of the connector.

8. Touch the static-protective package that contains the new ServeRAID-8k SAS controller to any unpainted metal surface on the server. Then, remove the ServeRAID-8k SAS controller from the package.

1 RAID controller 4 Battery mounting tabs 2 Battery cable 5 Battery mounting clips 3 Battery 6 Battery cable connector

9. Turn the new ServeRAID-8k SAS controller so that the keys on the bottom edge align correctly with the connector.

10. Firmly press the ServeRAID-8k SAS controller straight down into the connector by applying pressure on both ends of the controller simultaneously. The retaining clips snap into the locked position when the controller is firmly seated in the connector.

Note: If there is a gap between the controller and the retaining clips, the

controller has not been correctly installed. In this case, open the retaining clips and remove the controller; then, reinsert the controller.

28 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

11. Remove the battery from the ServeRAID-8k SAS Controller package.

12. Slide the battery mounting tabs into the battery mounting clips on the server wall that is next to the ServeRAID SAS controller connector.

13. Connect the battery to the ServeRAID-8k SAS Controller.

14. Replace the air baffle over the DIMMs. See the User Guide for more information.

15. Replace the riser-card assembly.

you have other optional devices to install or remove, do so now. Otherwise, go to

If “Completing the installation.”

Notes:

1. When you restart the server for the first time after you install a ServeRAID-8k

SAS controller, the monitor screen remains blank while the controller initializes the battery. This might take a few minutes, after which the startup process continues. This is a one-time occurrence.

Important: You must allow the initialization process to be completed. If you do

not, the battery pack will not work, and the server might not start. The battery comes partially charged, at 30% or less of capacity. Run the server

for 4 to 6 hours to fully charge the controller battery. The LED just above the battery on the controller remains lit until the battery is fully charged.

Until the battery is fully charged, the controller firmware sets the controller cache to write-through mode; after the battery is fully charged, the controller firmware re-enables write-back mode.

2. When you restart the server, you will be given the opportunity to import the

existing RAID configuration to the new ServeRAID SAS controller.

Completing the installation

To complete the installation, complete the following steps:

1. Install the cover. See “Installing the cover” on page 30 for more information.

2. Install the server in the rack cabinet. See the Rack Installation Instructions that

come with the server for detailed information about how to install the server in a rack cabinet.

Attention:

v Install the server only in a rack cabinet that has perforated doors. v Do not leave open space above or below an installed server in your rack

cabinet. To help prevent damage to server components, always install a filler panel to cover the open space and to help ensure proper air circulation. See the documentation that comes with the rack cabinet for more information.

Connect the cables and power cords.

Attention: In a dc power environment, only trained service personnel other

than Lenovo service technicians are authorized to connect or disconnect power to the dc power supply. See the documentation that comes with each dc power supply. See “Connecting the cables” on page 30 for more information.

4. Update the server configuration. See “Updating the server configuration” on

page 31 for more information.

Chapter 2. Installing optional devices 29

Installing the cover

To install the cover, place it into position and slide it forward.

1 Cover-release latch

Connecting the cables

The following illustrations show the locations of the input and output connectors on the front and rear of the server.

Front view

1 USB 5 connector 3 Video connector 2 USB 6 connector

30 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Rear view

1 Power cord connector 7 USB connector 2 2 Systems-management Ethernet

8 USB connector 1

connector

3 Ethernet connector 9 Video connector 4 USB connector 4 10 Serial connector 5 USB connector 3 11 SAS connector 6 Ethernet connector 2

Attention: In a dc power environment, only trained service personnel other than

Lenovo service technicians are authorized to connect or disconnect power to the dc power supply. See the documentation that comes with each dc power supply for instructions and an illustration of the dc power supply.

You must turn off the server before you connect or disconnect cables from the server.

See the documentation that comes with any external devices for additional cabling instructions. It might be easier for you to route cables before you connect the devices to the server.

Cable identifiers are printed on the cables that come with the server and optional devices. Use these identifiers to connect the cables to the correct connectors.

Updating the server configuration

When you start the server for the first time after you add or remove an internal optional device, external SAS device, or USB keyboard or mouse, you might receive a message that the configuration has changed. The Configuration/Setup Utility program starts automatically so that you can save the new configuration settings. For more information, see Chapter 4, “Configuring the server,” on page 39.

Some optional devices have device drivers that you must install. See the documentation that comes with each optional device for information about installing device drivers.

The server comes with at least one microprocessor. If more than one microprocessor is installed, the server can operate as a symmetric multiprocessing (SMP) server. You might have to upgrade the operating system to support SMP. For more information, see the operating-system documentation.

If you have installed or removed a hard disk drive, see “Using the RAID Configuration Utility” on page 43 for information about reconfiguring the disk arrays.

Chapter 2. Installing optional devices 31

If you have installed a Remote Supervisor Adapter SlimLine to manage the server remotely, see the documentation comes with the adapter for information about setting up, configuring, and using the adapter.

For information about configuring the integrated Gigabit Ethernet controllers, see the User Guide.

32 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Chapter 3. Server controls, LEDs, and power

This section describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off.

Front view

The following illustration shows the controls, light-emitting diodes (LEDs), and connectors on the front of the 3.5-inch model server.

1 Operator information panel 6 Hard disk drive status LED (amber) 2 USB 5 connector 7 Rack release latch 3 USB 6 connector 8 CD/DVD eject button 4 Video connector 9 CD/DVD drive activity LED 5 Hard disk drive activity LED (green) 10 Rack release latch

The following illustration shows the controls, light-emitting diodes (LEDs), and connectors on the front of the 2.5-inch model server.

1 Operator information panel 7 Hard disk drive status LED (amber) 2 USB 5 connector 8 Rack release latch 3 USB 6 connector 9 CD/DVD eject button 4 Video connector 10 CD/DVD drive activity LED 5 Tape drive bay 11 Rack release latch 6 Hard disk drive activity LED (green)

Operator information panel: This panel contains controls, LEDs, and connectors.

The following illustration shows the controls, LEDs, and connectors on the operator information panel.

1 Power-on LED 5 System-error LED 2 Hard disk drive activity LED 6 System-locator LED 3 Information LED 7 Power-control button 4 Release latch

The following controls, LEDs, and connectors are on the operator information panel:

v Power-control button: Press this button to turn the server on and off manually. v Power-on LED: When this LED is lit and not flashing, it indicates that the server

is turned on. When this LED is flashing, it indicates that the server is turned off and still connected to a power source. When this LED is off, it indicates that power is not present, or the power supply or the LED itself has failed.

Note: If this LED is off, it does not mean that there is no electrical power in the

server. The LED might be burned out. To remove all electrical power from the server, you must disconnect the power cord from the electrical outlet.

Attention: In a dc power environment, only trained service personnel other than

Lenovo service technicians are authorized to connect or disconnect power to the dc power supply. See the documentation that comes with each dc power supply.

v Hard disk drive activity LED: When this LED is flashing, it indicates that a hard

disk drive is in use.

v System-locator LED: Use this LED to visually locate the server among other

servers.

v Information LED: When this LED is lit, it indicates that a noncritical event has

occurred. An LED on the Easy LED Diagnostics panel is also lit to help isolate the error.

v System-error LED: When this LED is lit, it indicates that a system error has

occurred. An LED on the Easy LED Diagnostics panel is also lit to help isolate the error.

v Release latch: Slide this latch to the left to access the Easy LED Diagnostics

panel, which is behind the operator information panel.

connectors: Connect a USB device, such as USB mouse, keyboard, or other

USB

USB device, to either of these connectors.

Video connector: Connect a monitor to this connector. The video connectors on

the front and rear of the server can be used simultaneously.

Hard disk drive activity LED: Each hot-swap hard disk drive has an activity LED.

When this LED is flashing, it indicates that the drive is in use.

Hard disk drive status LED: On some server models, each hot-swap hard disk

drive has a status LED. When this LED is lit, it indicates that the drive has failed. When this LED is flashing slowly (one flash per second), it indicates that the drive is

34 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Rear view

being rebuilt as part of a RAID configuration. When the LED is flashing rapidly (three flashes per second), it indicates that the controller is identifying the drive.

CD/DVD-eject button: Press this button to release a CD or DVD from the

CD-RW/DVD drive.

CD/DVD drive activity LED: When this LED is lit, it indicates that the CD-RW/DVD

drive is in use.

Rack release latches: Press these latches to release the server from the rack.

The following illustration shows the connectors and LEDs on the rear of the server.

Attention: In a dc power environment, see the documentation that comes with

the dc power supply for information about the power-supply LEDs.

1 Power cord connector 1 11 Ethernet connector 2 2 AC power LED 12 USB connector 2 3 DC power LED 13 USB connector 1 4 Power supply filler panel 14 Video connector 5 Systems-management Ethernet

15 System-error LED

connector

6 Ethernet activity LEDs 16 System-locator LED 7 Ethernet link LEDs 17 Power-on LED 8 Ethernet connector 1 18 Serial connector 9 USB connector 4 19 SAS connector 10 USB connector 3 20 Power supply 1

Power-cord connector (ac power supply only): Connect the power cord to this

connector.

Attention: In a dc power environment, only trained service personnel other than

Lenovo service technicians are authorized to connect or disconnect power to the dc power supply. See the documentation that comes with each dc power supply.

AC power LED: Each hot-swap power supply has an ac power LED and a dc

power LED. When the ac power LED is lit, it indicates that sufficient power is coming into the power supply through the power cord. During typical operation, both the ac and dc power LEDs are lit. For any other combination of LEDs, see the

Hardware Maintenance Manual on the ThinkServer Documentation DVD.

DC power LED: Each hot-swap power supply has a dc power LED and an ac

power LED. When the dc power LED is lit, it indicates that the power supply is

Chapter 3. Server controls, LEDs, and power 35

supplying adequate DC power to the system. During typical operation, both the ac and dc power LEDs are lit. For any other combination of LEDs, see the Hardware

Maintenance Manual on the ThinkServer Documentation DVD.

Systems-management Ethernet connector: Use this connector to connect the

server to a network for systems-management information control. This connector is active only if you have installed a Remote Supervisor Adapter II SlimLine, and it is used only by the Remote Supervisor Adapter II SlimLine.

Ethernet activity LEDs: When these LEDs are lit, they indicate that the server is

transmitting to or receiving signals from the Ethernet LAN that is connected to the Ethernet port.

Ethernet link LEDs: When these LEDs are lit, they indicate that there is an active

link connection on the 10BASE-T, 100BASE-TX, or 1000BASE-TX interface for the Ethernet port.

Ethernet connectors: Use either of these connectors to connect the server to a

network.

USB connectors: Connect a USB device, such as USB mouse, keyboard, or other

USB device, to any of these connectors.

Video connector: Connect a monitor to this connector. The video connectors on

the front and rear of the server can be used simultaneously.

System-error LED: When this LED is lit, it indicates that a system error has

occurred. An LED on the Easy LED Diagnostics panel is also lit to help isolate the error.

System-locator LED: Use this LED to visually locate the server among other

servers.

Power-on LED: When this LED is lit and not flashing, it indicates that the server is

turned on. When this LED is flashing, it indicates that the server is turned off and still connected to a power source. When this LED is off, it indicates that power is not present, or the power supply or the LED itself has failed.

Serial connector: Connect a 9-pin serial device to this connector. The serial port is

shared with the baseboard management controller (BMC). The BMC can take control of the shared serial port to perform text console redirection and to redirect serial traffic, using Serial over LAN (SOL).

SAS connector: Connect a serial-attached SCSI (SAS) device to this connector.

Server power features

When the server is connected to a power source but is not turned on, the operating system does not run, and all core logic except for the service processor (the baseboard management controller or optional Remote Supervisor Adapter II SlimLine) is shut down; however, the server can respond to requests from the service processor, such as a remote request to turn on the server. The power-on LED flashes to indicate that the server is connected to power but is not turned on.

36 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Attention: In a dc power environment, only trained service personnel other than

Lenovo service technicians are authorized to connect or disconnect power to the dc power supply. See the documentation that comes with each dc power supply.

Turning on the server

Approximately 5 seconds after the server is connected to power, the power-control button becomes active, and one or more fans might start running to provide cooling while the server is connected to power. You can turn on the server and start the operating system by pressing the power-control button. If a power failure occurs while the server is turned on, the server will restart automatically when power is restored.

Note: When 4 GB or more of memory (physical or logical) is installed, some

memory is reserved for various system resources and is unavailable to the operating system. The amount of memory that is reserved for system resources depends on the operating system, the configuration of the server, and the configured PCI options.

Turning off the server

When you turn off the server and leave it connected to power, the server can respond to requests from the service processor, such as a remote request to turn on the server. While the server remains connected to power, one or more fans might continue to run. To remove all power from the server, you must disconnect it from the power source.

Attention: In a dc power environment, only trained service personnel other than

Lenovo service technicians are authorized to connect or disconnect power to the dc power supply. See the documentation that comes with each dc power supply.

Some operating systems require an orderly shutdown before you turn off the server. See your operating-system documentation for information about shutting down the operating system.

Statement 5:

Attention: In a dc power environment, only trained service personnel other than

Lenovo service technicians are authorized to connect or disconnect power to the dc power supply. See the documentation that comes with each dc power supply.

Chapter 3. Server controls, LEDs, and power 37

The server can be turned off in any of the following ways:

v You can turn off the server from the operating system, if your operating system

supports this feature. After an orderly shutdown of the operating system, the server will be turned off automatically.

v You can press the power-control button to start an orderly shutdown of the

operating system and turn off the server, if your operating system supports this feature.

v If the operating system stops functioning, you can press and hold the

power-control button for more than 4 seconds to turn off the server.

v The service processor can turn off the server as an automatic response to a

critical system failure.

v You can turn off the server through a request from the service processor.

38 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Chapter 4. Configuring the server

Lenovo provides a number of programs to assist you with getting your server up and running quickly.

v ThinkServer EasyStartup program

This program simplifies the process of installing supported operating systems and device drivers. It is on the ThinkServer EasyStartup DVD provided with your server. For details, see “Using the ThinkServer EasyStartup program.”

v Configuration/Setup Utility program

This program enables you to configure hardware settings and preferences in the BIOS. For details, see “Using the Configuration/Setup Utility program” on page 42

v RAID Configuration Utility program

Use this program to do the following tasks: – Perform a low-level format on a hard disk drive – View or change IDs for attached devices – Set protocol parameters on hard disk drives

v Broadcom Gigabit Ethernet Utility program:

Use this program to configure the network as a startable (bootable) device or specify where the network startup option is displayed in the startup sequence. For additional information, see “Configuring the Gigabit Ethernet controllers” on page 43.

v ThinkServer EasyManage products

ThinkServer EasyManage Core Server and ThinkServer EasyManage Agent work together to provide centralized hardware and software inventory management and secure automated system management through a single console. See “Installing ThinkServer EasyManage software” on page 41.

For more information about these programs, see “Configuring the server” in the

User Guide on the ThinkServer Documentation DVD.

Using the ThinkServer EasyStartup program

The ThinkServer EasyStartup program simplifies the process of installing the operating system and devices drivers by performing the following tasks:

v Detects installed hardware devices v Guides you through the process of creating a response file v Prepares the hard disk for installation v Prompts you to insert the operating-system installation disc v Initiates an unattended installation of the operating system and device drivers for

most adapters and devices

program is contained on the ThinkServer EasyStartup disc provided with your

The server. If you did not receive a ThinkServer EasyStartup DVD with your server, you can download an ISO image of the DVD from http://www.lenovo.com/support. The program has a built-in help system and User Guide to answer any questions you might have. The program also provides compatibility notes to help you determine what server configurations and operating systems are supported by that specific version of the program.

The ThinkServer EasyStartup program also enables you to save the response file on a USB device or diskette for reuse, and an option that enables you to install an operating systems using the saved response. This option is useful if you intend to install the same operating system on similarly configured ThinkServer servers.

Notes:

1. If you intend to implement a RAID, make sure your storage controller or RAID adapter is configured correctly before you use the ThinkServer EasyStartup program to install the operating system.

2. If you are using any external storage devices or fiber channels, use the utilities provided with the device. You also will have to provide the device drivers for these devices and install them after the EasyStartup program finishes installing the operating system.

3. The ThinkServer EasyStartup DVD requires that you have a DVD drive that is configured as your first device in the startup sequence. Use the Configuration/Setup Utility program to view or change your startup sequence. See “Using the Configuration/Setup Utility program” on page 42.

4. To install an operating system, you need the operating system installation disc (CD or DVD) and the associated product key, if one was provided.

start the ThinkServer EasyStartup DVD, do the following:

1. Insert the ThinkServer EasyStartup DVD and restart the server. If the EasyStartup program does not start, see “EasyStartup problems” on page 50.

2. Follow the instructions on the screen and continue to the main interface.

3. When you arrive at the Home screen, do any of the following:

v Click Compatibility notes to view detailed information about the operating

systems and server configurations supported by that version of the EasyStartup program.

v Click User Guide to view an overview of the various functions provided by

that version of the EasyStartup program.

v Click Hardware list to view a list of hardware detected by the ThinkServer

EasyStartup program.

v Click Install operating system to begin the process of creating a response file

and installing the operating system. As part of this procedure you will be given the opportunity to include the ThinkServer EasyManage products (ThinkServer EasyManage Core Server or ThinkServer EasyManage Agent) as part of the installation process. You also can provide one or more command-line based instructions to be run at the end of the operating system installation process.

v Click About to view version information and legal notices.

use the ThinkServer EasyStartup DVD to install an operation system using a

To preexisting response file, do the following:

1. Insert the ThinkServer EasyStartup DVD and restart the server. If the EasyStartup program does not start, see “EasyStartup problems” on page 50.

2. Follow the instructions on the screen until you get to the Start option screen.

3. When the Start option screen is displayed, do the following: a. Insert the USB device or diskette that contains the response file. b. Select Install the operating system using a preexisting response file. c. Click OK.

Follow the remaining instructions on the screen to complete the procedure.

40 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Installing ThinkServer EasyManage software

You can install the ThinkServer® EasyManage Core Server program from the ThinkServer EasyManage CD or you can download and install the program from http://www.lenovo.com/support. After one instance of the ThinkServer EasyManage Core Server has been installed, you can use the console to deploy the agent to other servers and clients on the network.

Also, the ThinkServer EasyStartup™ program provides options to prepare your server for the installation of these products as part of the operating system installation process.

Installation requirements

Before installing ThinkServer EasyManage software on your server, your environment must meet the following requirements:

v Microsoft® Windows® Server 2003 32-bit operating system is installed on the

server where you intend to install the Core Server.

v The original Windows Server operating system installation CDs are available in

case files are needed while installing the prerequisites.

v The server has Internet access to obtain prerequisites and to activate the

software after the installation is complete.

v The server has a static IP address. v The server is not a domain controller. However, it is recommended to have the

server join a domain.

v The account that you use to log in and to install the Core Server has

Administrator privileges on the server with full read/write access. Ideally, this account is also a Domain Administrator account. This account will be used to create the initial administrator-level account used to log in to the ThinkServer EasyManage console.

v Any previous agent from EasyManage or LANDesk must be removed prior to

installing the Core Server and Management Console.

Installation order

The order in which you install the operating system and Windows Components is critical to install ThinkServer EasyManage software successfully. To ensure a clean, working installation of ThinkServer EasyManage software, use the following installation order:

1. Install Microsoft Windows Server 2003 Service Pack 1.

2. Install the following Windows Components: See “Installing Windows

3. Use Windows Update to install all available critical updates.

4. Download Microsoft .NET Framework 2.0 Service Pack 1 or newer from the

5. Download Microsoft Web Services Enhancement 2.0 Service Pack 3 from the

6. Use Windows Update to install all available critical updates.

Components on the Core Server” on page 42.

following Web site: http://www.microsoft.com/downloads/ details.aspx?FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5 &DisplayLang=en.

Install the software using the default settings.

following Web site: http://www.microsoft.com/downloads/ details.aspx?FamilyID=1ba1f631-c3e7-420a-bc1e-ef18bab66122 &DisplayLang=en.

Install the software using the default settings.

Note: This specific version is required.

Chapter 4. Configuring the server 41

7. Launch the EasyManage installation.

8. After ThinkServer EasyManage is installed, enable Security and Patch Manager to obtain the LANDesk 8.8 Software Updates. In the console application, click

Help -> LANDesk -> Security Updates for a guide to configuring Security and

Patch Manager.

9. Install Adobe Flash Player 9 if you plan to use the Management Console functions from the same server on which the Core Server is installed. You can obtain Adobe Flash Player 9 from the Adobe Web site: http://www.adobe.com/ products/flashplayer/

Installing Windows Components on the Core Server

To install IIS, ASP.Net, and SNMP on the Core Server, do the following procedure for each component:

1. In the Windows Control Panel, double-click Add or Remove Programs.

2. In the toolbar on the left, click Add/Remove Windows Components to launch the Windows Components Wizard.

3. Select from the Components list:

v When installing IIS and ASP.NET, click Application Server; then, click

Details.

v When installing SNMP, click Management and Monitoring Tools; then, click

Details.

4. Select the component that you want to install:

v When installing IIS, select Internet Information Services (IIS); then, click

OK.

v When installing ASP.NET, select ASP.NET; then, click OK. v When installing SNMP, select Simple Network Management Protocol; then,

click OK.

Click Next to continue the wizard.

6. If prompted, insert the original Windows OS CD. If the autorun launches when you insert the CD, close it. The Windows Components Wizard will automatically detect and install the necessary files.

7. Click Finish.

Uninstalling the LANDesk Software Agent

If the Core Server has LANDesk agents on it from a previous Management Suite release, it will fail the autorun prerequisite check. You must remove the old agents by running uninstallwinclient.exe from the \Program Files\LANDesk\ ManagementSuite

folder.

Using the Configuration/Setup Utility program

The Configuration/Setup Utility program is part of the BIOS. You can use it to perform the following tasks:

v View configuration information v View and change assignments for devices and I/O ports v Set the date and time v Set and change passwords v Set and change the startup characteristics of the server and the order of startup

devices (startup-drive sequence)

v Set and change settings for advanced hardware features

42 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

v View and clear the error log v Change interrupt request (IRQ) settings v Resolve configuration conflicts

To start the Configuration/Setup Utility program, complete the following steps:

1. Turn on the server.

2. When the message Press F1 for Configuration/Setup appears, press F1. If an administrator password has been set, you must type the administrator password to access the full Configuration/Setup Utility menu.

3. Follow the instructions on the screen.

Configuring the Gigabit Ethernet controllers

The Ethernet controllers are integrated on the system board. They provide an interface for connecting to a 10 Mbps, 100 Mbps, or 1 Gbps network and provide full-duplex (FDX) capability, which enables simultaneous transmission and reception of data on the network. If the Ethernet ports in the server support auto-negotiation, the controllers detect the data-transfer rate (10BASE-T, 100BASE-TX, or 1000BASE-T) and duplex mode (full-duplex or half-duplex) of the network and automatically operate at that rate and mode.

Note: The Ethernet controller for Ethernet connector 1 supports Serial over LAN

(SOL). You do not have to set any jumpers or configure the controllers. However, you must

install a device driver to enable the operating system to address the controllers. For device drivers and information about configuring the Ethernet controllers, see the

Broadcom NetXtreme II Gigabit Ethernet Software CD that comes with the server.

To find updated information about configuring the controllers, complete the following steps.

Note: Changes are made periodically to the Lenovo Web site. The actual

procedure might vary slightly from what is described in this document.

1. Go to: http://www.lenovo.com/support.

2. Enter your product number (machine type and model number) or select Servers

and Storage from the Select your product list.

3. Select Servers from the Brand list.

4. From Family list, select ThinkServer RD120, and click Continue.

Using the RAID Configuration Utility

Use the RAID Configuration Utility program to configure and manage redundant array of independent disks (RAID) arrays. Be sure to use these programs as described in this document.

Consider the following information when using the RAID Configuration Utility program to configure and manage arrays:

v The ServeRAID-8k-l SAS controller that comes with the server supports only

RAID level-0, level-1, and level-10. You can replace it with a ServeRAID-8k SAS controller that supports additional RAID levels.

v Hard disk drive capacities affect how you create arrays. The drives in an array

can have different capacities, but the ServeRAID controller treats them as if they all have the capacity of the smallest hard disk drive.

Chapter 4. Configuring the server 43

v To help ensure signal quality, do not mix drives with different speeds and data

rates.

v To update the firmware and BIOS code for an optional ServeRAID SAS

controller, you must use the IBM ServeRAID Support CD that comes with the ServeRAID option.

the RAID Configuration Utility programs to perform the following tasks:

Use

v Configure a redundant array of independent disks (RAID) array v View or change the RAID configuration and associated devices

Starting the RAID Configuration Utility program

To start the RAID Configuration Utility program, complete the following steps:

1. Turn on the server.

2. When the prompt <<< Press <CTRL><A> for IBM ServeRAID Configuration

Utility! >>> appears, press Ctrl+A. If you have set an administrator password,

you are prompted to type the password.

3. To select a choice from the menu, use the arrow keys.

4. Use the arrow keys to select the channel for which you want to change settings.

5. To change the settings of the selected items, follow the instructions on the screen. Be sure to press Enter to save your changes.

RAID Configuration Utility menu choices

The following choices are on the RAID Configuration Utility menu:

v Array Configuration Utility

Select this choice to create, manage, or delete arrays, or to initialize drives.

v SerialSelect Utility

Select this choice to configure the controller interface definitions or to configure the physical transfer and SAS address of the selected drive.

v Disk Utilities

Select this choice to format a disk or verify the disk media. Select a device from the list and read the instructions on the screen carefully before making a selection.

Using the baseboard management controller

The baseboard management controller provides basic service-processor environmental monitoring functions for the server. If an environmental condition exceeds a threshold or if a system component fails, the baseboard management controller lights LEDs to help you diagnose the problem and also records the error in the BMC system event log.

The baseboard management controller also provides the following remote server management capabilities:

v Command-line interface (IPMI Shell)

The command-line interface provides direct access to server management functions through the IPMI protocol. Use the command-line interface to issue commands to control the server power, view system information, and identify the server. You can also save one or more commands as a text file and run the file as a script.

v Serial over LAN

44 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Establish a Serial over LAN (SOL) connection to manage servers from a remote location. You can remotely view and change the BIOS settings, restart the server, identify the server, and perform other management functions. Any standard Telnet client application can access the SOL connection.

Important:

The server Ethernet ports are set to DHCP by default. In order to find

your BMC on an existing network, you will need to identify the server by the default hostname. The default hostname for each server is the last 8 characters of the BMC MAC address. The BMC MAC address can be found in the setup utility, on a label on the system board, and on a tag hanging from the front of the server. Once you have deployed your server, make sure that you remove the BMC MAC address tag from the front of the server so that it does not impede airflow through the front of the server.

Using the baseboard management controller utility programs

Use the baseboard management controller utility programs to configure the baseboard management controller, download firmware updates and SDR/FRU updates, and remotely manage a network.

Using the baseboard management controller configuration utility program

Use the baseboard management controller configuration utility program to view or change the baseboard management controller configuration settings. You can also use the utility program to save the configuration to a file for use on multiple servers.

Note: You must attach an optional USB diskette drive to the server to run this

program. To start the baseboard management controller configuration utility program,

complete the following steps:

1. Insert the configuration utility diskette into the diskette drive and restart the server.

2. From a command-line prompt, type bmc_cfg and press Enter.

3. Follow the instructions on the screen.

Using the baseboard management controller firmware update utility program

Use the baseboard management controller firmware update utility program to download and apply a baseboard management controller firmware update and SDR/FRU data update. The firmware update utility program updates the baseboard management controller firmware and SDR/FRU data only and does not affect any device drivers.

Note: To ensure proper server operation, be sure to update the server baseboard

management controller firmware before you update the BIOS code. To update the firmware, if the Linux or Windows operating-system update package

is available from the World Wide Web and you have obtained the applicable update package, follow the instructions that come with the update package.

Chapter 4. Configuring the server 45

46 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Chapter 5. Solving problems

This chapter provides basic troubleshooting information to help you solve some common problems that might occur while you are setting up the server.

If you cannot locate and correct the problem using the information in this chapter, see Appendix A, “Getting help and technical assistance,” on page 67, the Hardware

Maintenance Manual on the ThinkServer Documentation DVD.

Diagnostic tools overview

The following tools are available to help you diagnose and solve hardware-related problems:

v POST beep codes

The power-on self-test beep codes indicate the detection of a problem. – One beep indicates successful completion of POST, with no errors. – More than one beep indicates that POST detected a problem. Error messages

also appear during startup if POST detects a hardware-configuration problem. See “POST beep codes” and the Hardware Maintenance Manual on the

ThinkServer Documentation DVD for more information.

Diagnostics DVD

The Diagnostics DVD provided with your server contains the diagnostic programs for testing the major components of the server. For additional information about the Diagnostics DVD, see the Hardware Maintenance Manual on the ThinkServer

Documentation DVD.

v Troubleshooting tables

These tables list problem symptoms and steps to correct the problems. See “Troubleshooting tables” on page 51 for more information.

v Diagnostic programs and error messages

The system diagnostic programs are provided in ROM. These programs test the major components of the server. See the Hardware Maintenance Manual on the

ThinkServer Documentation DVD

v Easy LED Diagnostics

Use Easy LED Diagnostics to diagnose system errors quickly. See “Easy LED Diagnostics” on page 63 for more information.

POST beep codes

POST emits one beep to signal successful completion. If POST detects a problem during startup, other beep codes might occur. Use the following beep code descriptions to help diagnose and solve problems that are detected during startup.

Note: See the Hardware Maintenance Manual on the ThinkServer Documentation

DVD for more information about the POST beep codes.

beep

One

POST was completed successfully without finding any errors.

One long beep and two short beeps

A video error has occurred, and the BIOS cannot initialize the monitor screen to display additional information.

Other beep codes

See the Hardware Maintenance Manual on the ThinkServer Documentation DVD for information about other beep codes.

48 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

POST error codes

The following table provides an abbreviated list of the error codes that might appear during POST. See the Hardware Maintenance Manual on the ThinkServer

Documentation DVD for more information about the POST error codes. To check for

updated technical information, complete the following steps.

Note:

procedure might vary slightly from what is described in this document.

1. Go to: http://www.lenovo.com/support.

2. Enter your product number (machine type and model number) or select Servers

3. Select Servers from the Brand list.

4. From Family list, select ThinkServer RD120, and click Continue.

5. Click User's guides and manuals for documentation.

Changes are made periodically to the Lenovo Web site. The actual

and Storage from the Select your product list.

Table 7. Abbreviated list of POST error messages

POST message

161 The real-time clock

162 A device configuration

Failing device or problem found Suggested action

battery has failed.

1. Reseat the battery.

2. Replace the battery or call for service.

v Run the Configuration/Setup Utility program,

has changed.

select Load Default Settings, and save the settings.

v Make sure that optional devices are turned on

and installed correctly.

163 The time of day has

not been set.

289 A failing DIMM was

disabled.

301, 303 Keyboard and

keyboard controller

Run the Configuration/Setup Utility program and set the date and time.

Make sure that the DIMMs are supported by the server and that they are installed correctly.

Make sure that the keyboard cable is connected and that nothing is resting on the keyboard keys.

1810 PCI device error Make sure that all PCI adapters are installed

correctly. In the Configuration/Setup Utility program, make sure that all PCI devices are enabled. Disable option ROMs and integrated devices that are not needed and set the PCI device boot priority to ensure that the boot device option ROM is able to load.

1962 POST could not find

Install an operating system.

an operating system.

00019xxx Microprocessor x is

not functioning or failed the built-in

Make sure that microprocessor x is installed correctly. (Trained service technician only) If the problem remains, replace microprocessor x.

self-test.

012980xx

Data for

Download and install the latest level of BIOS code.

microprocessor x

012981xx

Chapter 5. Solving problems 49

EasyStartup problems

Table 8. ThinkServer EasyStartup DVD

v Follow the suggested actions in the order in which they are listed in the Action Column until the problem

is resolved.

v See the Hardware Maintenance Manual on the ThinkServer Documentation DVD to determine which

components are customer replaceable units (CRU’s) and which fields are field replacable units (FRU’s).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The ThinkServer EasyStartup DVD will not

start.

The operating-system installation program continuously loops.

The EasyStartup program will not start the operating-system media.

v Make sure that the server supports the EasyStartup program and has a startable

(bootable) CD or DVD drive.

v If the startup (boot) sequence settings have been changed, make sure that the CD or

DVD drive is first in the startup sequence.

v If more than one CD or DVD drive is installed, make sure that only one drive is set as

the primary drive. Start the CD from the primary drive.

Make more space available on the hard disk.

Make sure that the operating-system media is supported by the EasyStartup program. See the Lenovo Support Web site for a list of supported operating-system versions.

50 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Troubleshooting tables

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. See the Hardware Maintenance Manual on the ThinkServer

Documentation DVD for more detailed troubleshooting information. If you cannot

find the problem in these tables, run the diagnostic programs (see “Running the diagnostic programs” in the Hardware Maintenance Manual).

If you have just added new software or a new optional device and the server is not working, complete the following steps before using the troubleshooting tables:

1. Check the Easy LED Diagnostics LEDs on the operator information panel (see “Easy LED Diagnostics” on page 63).

2. Remove the software or device that you just added.

3. Run the diagnostic tests to determine whether the server is running correctly.

4. Reinstall the new software or new device.

CD-RW/DVD drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The CD-RW/DVD drive is not recognized.

The CD-RW/DVD drive is not working correctly.

1. Make sure that:

v The IDE channel to which the CD-RW/DVD drive is attached (primary) is

enabled in the Configuration/Setup Utility program.

v All cables and jumpers are installed correctly. v The signal cable and connector are not damaged and the connector pins are

not bent.

v All damaged parts are repaired or replaced. v The correct device driver is installed for the CD-RW/DVD drive.

Run the CD-RW/DVD drive diagnostic programs.

3. Reseat the following components: a. CD-RW/DVD drive b. IDE/Ultrabay Enhanced (UBE) interposer card cable

Replace the components listed in step 3 one at a time, in the order shown,

4. restarting the server each time.

1. Clean the CD or DVD.

2. Run the CD-RW/DVD drive diagnostic programs.

3. Check the connector and signal cable for bent pins or damage.

4. Replace any damaged parts.

5. Reseat the CD-RW/DVD drive.

6. Replace the CD-RW/DVD drive.

Chapter 5. Solving problems 51

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The CD-RW/DVD drive tray is not working.

1. Make sure that the server is turned on.

2. Insert the end of a straightened paper clip into the manual tray-release opening.

3. Reseat the CD-RW/DVD drive.

4. Replace the CD-RW/DVD drive.

General problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

A cover lock is broken, an LED is not working, or a similar problem has occurred.

If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a trained service technician.

Hard disk drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

Not all drives are recognized by the hard disk drive diagnostic test (the Fixed Disk test).

The server stops responding during the hard disk drive diagnostic test.

A hard disk drive was not detected while the operating system was being started.

A hard disk drive passes the diagnostic Fixed Disk Test, but the problem remains.

Remove the drive that is indicated by the diagnostic tests; then, run the hard disk drive diagnostic test again. If the remaining drives are recognized, replace the drive that you removed with a new one.

Remove the hard disk drive that was being tested when the server stopped responding, and run the diagnostic test again. If the hard disk drive diagnostic test runs successfully, replace the drive that you removed with a new one.

Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic tests again.

Run the diagnostic SCSI Attached Disk Test.

52 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Intermittent problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

A problem occurs only occasionally and is difficult to diagnose.

The server resets (restarts) occasionally

1. Make sure that:

v All cables and cords are connected securely to the rear of the server and

attached devices.

Attention: In a dc power environment, only trained service personnel

other than Lenovo service technicians are authorized to connect or disconnect power to the dc power supply. See the documentation that comes with each dc power supply.

v When the server is turned on, air is flowing from the fan grille. If there is no

airflow, the fans are not working. This can cause the server to overheat and shut down.

Check the system event/error log or BMC system event log (see “Error Logs” in

2. the Hardware Maintenance Manual).

1. If the reset occurs during POST and the POST watchdog timer is enabled (click

Advanced Setup --> Baseboard Management Controller (BMC) Setting -->

BMC Post Watchdog in the Configuration/Setup Utility program to see the

POST watchdog setting), make sure that sufficient time is allowed in the watchdog timeout value (BMC POST Watchdog Timeout). See the User Guide for information about the settings in the Configuration/Setup Utility program.

If the server continues to reset during POST, see the “POST” and “Diagnostic programs” sections in the Hardware Maintenance Manual.

2. If the reset occurs after the operating system starts, disable any automatic server restart (ASR) utilities, such as the IBM Automatic Server Restart IPMI Application for Windows, or ASR devices that may be installed.

Note: ASR utilities operate as operating-system utilities and are related to the

IPMI device driver. If the reset continues to occur after the operating system starts, the operating

system might have a problem; see “Software problems” on page 62.

3. If neither condition applies, check the system event/error log or BMC system event log (see “Error Logs” in the Hardware Maintenance Manual).

Chapter 5. Solving problems 53

USB keyboard, mouse, or pointing-device problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

All or some keys on the keyboard do not work.

The USB mouse or USB pointing device does not work.

1. If you have installed a USB keyboard, run the Configuration/Setup Utility program and enable keyboardless operation to prevent the POST error message 301 from being displayed during startup.

2. See http://www.lenovo.com/accessories for keyboard compatibility.

3. Make sure that:

v The keyboard cable is securely connected. v The server and the monitor are turned on.

Move the keyboard cable to a different USB connector.

5. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Keyboard b. (Only if the problem occurred with a front USB connector) Internal USB

cable

c. (Trained service technician only) System board

1. Make sure that:

v The mouse is compatible with the server. See http://www.lenovo.com/

accessories.

v The mouse or pointing-device USB cable is securely connected to the

server, and the device drivers are installed correctly.

v The server and the monitor are turned on.

If a USB hub is in use, disconnect the USB device from the hub and connect it

2. directly to the server.

3. Move the mouse or pointing device cable to another USB connector.

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Mouse or pointing device b. (Only if the problem occurred with a front USB connector) Internal USB

cable

c. (Trained service technician only) System board

54 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Memory problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The amount of system memory that is displayed is less than the amount of installed physical memory.

Multiple rows of DIMMs in a branch are identified as failing.

1. Make sure that:

v No error LEDs are lit on the operator information panel. v Memory mirroring or memory sparing does not account for the discrepancy. v The memory modules are seated correctly. v You have installed the correct type of memory (see “Installing a memory

module” on page 10).

v If you changed the memory, you updated the memory configuration in the

Configuration/Setup Utility program.

v All banks of memory are enabled. The server might have automatically

disabled a memory bank when it detected a problem, or a memory bank might have been manually disabled.

Check the POST error log for error message 289:

v If a DIMM was disabled by a system-management interrupt (SMI), replace

the DIMM.

v If a DIMM was disabled by the user or by POST, run the Configuration/Setup

Utility program and enable the DIMM.

Run memory diagnostics (see “Running the diagnostic programs” in the

3. Hardware Maintenance Manual).

4. Make sure that there is no memory mismatch when the server is at the minimum memory configuration (two 512 MB DIMMs).

5. Add one pair of DIMMs at a time, making sure that the DIMMs in each pair are matching. Install the DIMMs in the sequence that is described in “Installing a memory module” on page 10.

6. Reseat the DIMMs.

7. Replace the following components one at a time, in the order shown, restarting the server each time:

a. DIMMs b. (Trained service technician only) System board

1. Reseat the DIMMs; then, restart the server.

2. Replace the lowest-numbered DIMM pair of those that are identified; then, restart the server. Repeat as necessary.

3. (Trained service technician only) Replace the system board.

Chapter 5. Solving problems 55

Microprocessor problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The server emits a continuous beep during POST, indicating that the microprocessor is not working correctly.

1. Correct any errors that are indicated by the LEDs (see “Easy LED Diagnostics LEDs” in the Hardware Maintenance Manual).

2. Make sure that the server supports all the microprocessors and that the microprocessors match in speed and cache size.

3. (Trained service technician only) Make sure that microprocessor 1 is seated correctly.

4. Reseat the following components: a. (Trained service technician only) Microprocessors b. VRM, if microprocessor 2 is installed

(Trained service technician only) Replace the microprocessors.

56 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Monitor problems

Some Lenovo monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

Testing the monitor

The screen is blank.

1. Make sure that the monitor cables are firmly connected.

2. Try using the other video port.

3. Try using a different monitor on the server, or try testing the monitor on a different server.

4. Run the diagnostic programs (see the Hardware Maintenance Manual). If the monitor passes the diagnostic programs, the problem might be a video device driver.

5. Reseat the Remote Supervisor Adapter II SlimLine (if one is present).

6. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Remote Supervisor Adapter II SlimLine (if one is present) b. (Trained service technician only) System board

1. If the server is attached to a KVM switch, bypass the KVM switch to eliminate it as a possible cause of the problem: connect the monitor cable directly to the correct connector on the rear of the server.

2. Make sure that:

v The server is turned on. If there is no power to the server, see “Power

problems” on page 59.

v The monitor cables are connected correctly. v The monitor is turned on and the brightness and contrast controls are

adjusted correctly.

v No beep codes sound when the server is turned on.

Important:

In some memory configurations, the 3-3-3 beep code might sound

during POST, followed by a blank monitor screen. If this occurs and the Boot

Fail Count option in the Start Options of the Configuration/Setup Utility

program is enabled, you must restart the server three times to reset the configuration settings to the default configuration (the memory connector or bank of connectors enabled).

3. Make sure that the correct server is controlling the monitor, if applicable.

4. Make sure that damaged BIOS code is not affecting the video; see the

Hardware Maintenance Manual for information about recovering from a BIOS

failure.

5. See the Hardware Maintenance Manual for information about solving undetermined problems.

Chapter 5. Solving problems 57

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The monitor works when you turn on the server, but the screen goes blank when you start some application programs.

1. Make sure that:

v The application program is not setting a display mode that is higher than the

capability of the monitor.

v You installed the necessary device drivers for the application.

Run video diagnostics (see the Hardware Maintenance Manual for information

2. about running the diagnostic programs).

v If the server passes the video diagnostics, the video is good; see the

Hardware Maintenance Manual for information about solving undetermined

problems.

The monitor has screen jitter, or the screen image is wavy, unreadable, rolling, or distorted.

1. If the monitor self-tests show that the monitor is working correctly, consider the location of the monitor. Magnetic fields around other devices (such as transformers, appliances, fluorescent lights, and other monitors) can cause screen jitter or wavy, unreadable, rolling, or distorted screen images. If this happens, turn off the monitor.

Attention: Moving a color monitor while it is turned on might cause screen

discoloration. Move the device and the monitor at least 305 mm (12 in.) apart, and turn on

the monitor.

Notes:

a. To prevent diskette drive read/write errors, make sure that the distance

between the monitor and any external diskette drive is at least 76 mm (3 in.).

b. Non-Lenovo monitor cables might cause unpredictable problems.

Reseat the following components:

2. a. Monitor cable b. Remote Supervisor Adapter II SlimLine (if one is present)

Replace the following components one at a time, in the order shown, restarting

3. the server each time:

a. Monitor cable b. Monitor c. Remote Supervisor Adapter II SlimLine (if one is present) d. (Trained service technician only) System board

Wrong characters appear on the screen.

1. If the wrong language is displayed, update the BIOS code with the correct language.

2. Reseat the monitor cable.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Monitor b. (Trained service technician only) System board

58 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Optional-device problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

An Lenovo optional device that was just installed does not work.

An Lenovo optional device that used to work does not work now.

1. Make sure that:

v The device is designed for the server (see http://www.lenovo.com/support/). v You followed the installation instructions that came with the device and the

device is installed correctly.

v You have not loosened any other installed devices or cables.

Attention: In a dc power environment, only trained service personnel

other than Lenovo service technicians are authorized to connect or disconnect power to the dc power supply. See the documentation that comes with each dc power supply.

v You updated the configuration information in the Configuration/Setup Utility

program. Whenever memory or any other device is changed, you must update the configuration.

Reseat the device that you just installed.

3. Replace the device that you just installed.

1. Make sure that all of the hardware and cable connections for the device are secure.

Attention: In a dc power environment, only trained service personnel other

than Lenovo service technicians are authorized to connect or disconnect power to the dc power supply. See the documentation that comes with each dc power supply.

2. If the device comes with test instructions, use those instructions to test the device.

3. Reseat the failing device.

4. Follow the instructions for device maintenance, such as keeping the heads clean, and troubleshooting in the documentation that comes with the device.

5. Replace the failing device.

Power problems

Attention: In a dc power environment, only trained service personnel other than

Lenovo service technicians are authorized to connect or disconnect power to the dc power supply. See the documentation that comes with each dc power supply.

Chapter 5. Solving problems 59

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The power-control button does not work, and the reset button does work (the server does not start).

Note: The power-control button

will not function until 20 seconds after the server has been connected to power.

1. Make sure that:

v The power cords are correctly connected to the server and to a working

power source.

Attention: In a dc power environment, only trained service personnel

other than Lenovo service technicians are authorized to connect or disconnect power to the dc power supply. See the documentation that comes with each dc power supply.

v The type of memory that is installed is correct. v The LEDs on the power supply do not indicate a problem. v The microprocessors are installed in the correct sequence.

Make sure that the power-control button and the reset button are working

2. correctly:

Attention: In a dc power environment, only trained service personnel other

than Lenovo service technicians are authorized to connect or disconnect power to the dc power supply. See the documentation that comes with each dc power supply.

a. Disconnect the server power cords. b. Reseat the operator information panel assembly cable. c. Reconnect the power cords. d. Press the power-control button to restart the server. If the button does not

work, replace the operator information panel assembly.

e. Press the reset button (on the Easy LED Diagnostics panel) to restart the

server. If the button does not work, replace the operator information panel assembly.

If you just installed an optional device, remove it, and restart the server. If the

3. server now starts, you might have installed more devices than the power supply supports.

4. Reseat the power backplane and restart the server.

5. Replace the power backplane and restart the server.

6. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Power supplies

Attention: In a dc power environment, only trained service personnel

other than Lenovo service technicians are authorized to connect or disconnect power to the dc power supply and to remove and install the dc power supply. See the documentation that comes with each dc power supply.

b. (Trained service technician only) System board

See “Solving power problems” and “Solving undetermined problems” in the

7. Hardware Maintenance Manual.

60 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The server does not turn off.

1. Turn off the server by pressing the power-control button for 5 seconds.

2. Restart the server.

3. If the server fails POST and the power-control button does not work, disconnect the power cord for 20 seconds; then, reconnect the power cord and restart the server.

Attention: In a dc power environment, only trained service personnel other

than Lenovo service technicians are authorized to connect or disconnect power to the dc power supply. See the documentation that comes with each dc power supply.

4. If the problem remains, suspect the system board.

The OVER SPEC LED on the Easy LED Diagnostics panel is

See the power troubleshooting table in the Hardware Maintenance Manual or call

for service. lit, and the one of the power channel LEDs on the system board is lit.

The server unexpectedly shuts

See “Solving undetermined problems” in the Hardware Maintenance Manual. down, and the LEDs on the operator information panel are not lit.

Serial port problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The number of serial ports that are identified by the operating system is less than the number of installed serial ports.

1. Make sure that:

v Each port is assigned a unique address in the Configuration/Setup Utility

program and none of the serial ports is disabled.

v The serial-port adapter (if one is present) is seated correctly.

Reseat the serial port adapter, if one is present.

3. Replace the serial port adapter, if one is present.

Chapter 5. Solving problems 61

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

A serial device does not work.

1. Make sure that:

v The device is compatible with the server. v The serial port is enabled and is assigned a unique address. v The device is connected to the correct connector (see “Rear view” on page

35).

Reseat the following components:

2. a. Failing serial device b. Serial cable c. Remote Supervisor Adapter II SlimLine (if one is present)

Replace the following components one at a time, in the order shown, restarting

3. the server each time:

a. Failing serial device b. Serial cable c. Remote Supervisor Adapter II SlimLine (if one is present) d. (Trained service technician only) System board

Software problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

You suspect a software problem.

1. To determine whether the problem is caused by the software, make sure that:

v The server has the minimum memory that is needed to use the software. For

memory requirements, see the information that comes with the software. If you have just installed an adapter or memory, the server might have a memory-address conflict.

v The software is designed to operate on the server. v Other software works on the server. v The software works on another server.

If you received any error messages when using the software, see the

2. information that comes with the software for a description of the messages and suggested solutions to the problem.

3. Contact your place of purchase of the software.

62 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Universal Serial Bus (USB) port problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

A USB device does not work.

1. Make sure that:

v The correct USB device driver is installed. v The operating system supports USB devices.

Make sure that the USB configuration options are set correctly in the

2. Configuration/Setup Utility program menu (see the User Guide for more information).

3. If you are using a USB hub, disconnect the USB device from the hub and connect it directly to the server.

4. Move the device cable to a different USB connector.

Video problems

See “Monitor problems” on page 57.

Easy LED Diagnostics

Use Easy LED Diagnostics to diagnose system errors. The Easy LED Diagnostics panel is behind the operator information panel, on the left front of the server. To access the Easy LED Diagnostics panel, slide the release latch on the front of the operator information panel to the left.

The following illustration shows the controls and LEDs on the Easy LED Diagnostics panel.

REMIND

Light Path

Diagnostics

OVER SPEC

CPU

MEM

FAN

PCI

PS1SPPS2

VRM

CNFG

NMI

S ERR

DASD

TEMP

RAID

BRD

To acknowledge a system error but not take immediate action, press the remind button to place the server in Remind mode. When the server is in Remind mode, the system-error LED on the front of the server flashes. If a new failure occurs, the system-error LED is lit again.

Chapter 5. Solving problems 63

Press the reset button to reset the server and run the power-on self-test (POST). You might have to use a pen or the end of a straightened paper clip to press the button.

The server is designed so that LEDs remain lit when the server is connected to a power source but is not turned on, provided that the power supply is operating correctly. This feature helps you to isolate the problem when the operating system is shut down.

Diagnosing problems using Easy LED Diagnostics

LEDs in two locations on the server are available to help you diagnose problems that might occur during installation. Use them in the following order:

1. Easy LED Diagnostics panel - Look at this panel first. If a system error has occurred, the system-error LED on the front of the Easy LED Diagnostics drawer is lit. Slide the latch to the left on the front of the operator information panel to access the Easy LED Diagnostics panel. Note any LEDs that are lit, and then close the drawer.

2. LEDs on the system board - To identify the component that is causing the error, note the lit LED on or beside the component.

Easy LED Diagnostics LEDs

The following table describes the LEDs on the Easy LED Diagnostics panel, the problems that they indicate, and actions to solve the problems.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

LED Description Action

None, but the systemerror is lit.

An error has occurred and cannot be diagnosed, or the Advanced System Management (ASM) processor on the

LED

Remote Supervisor Adapter II SlimLine has failed. The error is not represented

Use the Configuration/Setup Utility program to check the system-error log for information about the error.

by a Easy LED Diagnostics LED.

OVER SPEC

The power supplies are using more power than their maximum rating.

1. Remove optional devices from the server.

2. Replace the failing power supply.

Attention: In a dc power environment, only trained

service personnel other than Lenovo service technicians are authorized to connect or disconnect power to the dc power supply and to remove and install a dc power supply. See the documentation that comes with each dc power supply.

PS 1 The power supply in bay 1 has failed. Attention: In a dc power environment, only trained service

personnel other than Lenovo service technicians are authorized to connect or disconnect power to the dc power supply and to remove and install a dc power supply. See the documentation that comes with each dc power supply.

1. Make sure that the power supply is correctly seated.

2. Replace the failed power supply.

64 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

LED Description Action

PS 2 The power supply in bay 2 has failed. Attention: In a dc power environment, only trained service

1. Make sure that the power supply is correctly seated.

2. Replace the failed power supply.

CPU A microprocessor has failed.

1. Make sure that the failing microprocessor, which is indicated by a lit LED on the system board, is installed correctly. See the User Guide on the ThinkServer Documentation DVD for information about installing a microprocessor.

2. Call for service.

VRM An error occurred on the

microprocessor voltage regulator module (VRM).

CNFG A hardware configuration error has

occurred.

1. Replace the VRM.

2. Call for service.

1. Check the microprocessors that were just installed to make sure that they are compatible with each other and with the VRM (see “Installing an additional microprocessor” on page 18 for compatiblity requirements).

2. (Trained service technician only) Replace an incompatible microprocessor.

3. Check the system error logs for information about the error. Replace any components that are indicated. (Use the Configuration/Setup Utility program to view the error logs.)

MEM A memory error has occurred. Replace the failing DIMM, which is indicated by the lit LED on

the system board.

NMI A machine check error has occurred. Check the system-error log for information about the error. (Use

the Configuration/Setup Utility program to view the error logs.) S ERR Reserved. SP The service processor has failed. Attention: In a dc power environment, only trained service

personnel other than Lenovo service technicians are authorized

to connect or disconnect power to the dc power supply. See the

documentation that comes with each dc power supply.

1. Remove power from the server; then, reconnect the server to power and restart the server.

2. Update the firmware on the BMC.

3. If a Remote Supervisor Adapter II SlimLine is installed, update the firmware; if the problem remains, replace the adapter.

4. Call for service

DASD A hard disk drive error has occurred.

1. Check the LEDs on the hard disk drives and replace the indicated drive.

2. Call for service.

Chapter 5. Solving problems 65

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Hardware Maintenance Manual to determine which components are customer

replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

LED Description Action

RAID A RAID controller error has occurred.

1. Make sure that a RAID controller is installed.

Note: The server will not start without a RAID controller

installed.

2. Check the system-error log for information about the error. (Use the Configuration/Setup Utility program to view the error logs.)

FAN A fan has failed, is operating too slowly,

or has been removed. The TEMP LED

Replace the failing fan, which is indicated by a lit LED on the fan itself.

might also be lit.

TEMP The system temperature has exceeded

a threshold level. A failing fan can cause the TEMP LED to be lit.

1. Determine whether a fan has failed. If it has, replace it.

2. Make sure that the room temperature is not too high. See “Features and specifications” on page 3 for temperature information.

3. Make sure that the air vents are not blocked.

4. Call for service.

BRD An error has occurred on the system

board.

1. Check the LEDs on the system board to identify the component that is causing the error.

2. Check the system-error log for information about the error. (Use the Configuration/Setup Utility program to view the error logs.)

PCI An error has occurred on a PCI bus or

on the system board. An additional LED will be lit next to a failing PCI slot.

1. Check the LEDs on the PCI slots to identify the component that is causing the error.

2. Check the system-error log for information about the error. (Use the Configuration/Setup Utility program to view the error logs.)

3. If you cannot isolate the failing adapter through the LEDs and the information in the system-error log, remove one adapter at a time from the failing PCI bus, and restart the server after each adapter is removed.

4. Call for service.

66 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Appendix A. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and Lenovo products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

v Check all cables to make sure that they are connected. v Check the power switches to make sure that the system and any optional

devices are turned on.

v Use the troubleshooting information in your system documentation, and use the

diagnostic tools that come with your system. Information about diagnostic tools is in the Hardware Maintenance Manual on the ThinkServer Documentation DVD that comes with your system.

v Go to the Lenovo support Web site at http://www.lenovo.com/support to check for

technical information, hints, tips, and new device drivers or to submit a request for information.

can solve many problems without outside assistance by using the information

You available on the Lenovo support site or by following the troubleshooting procedures that Lenovo provides in the documentation that is provided with your Lenovo product. The documentation that comes with Lenovo systems also describes the diagnostic tests that you can perform. Most systems, operating systems, and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the documentation for the operating system or program.

Using the documentation

Information about your Lenovo system and preinstalled software, if any, or optional device is available in the documentation that comes with the product. That documentation can include printed documents, online documents, readme files, and help files. Most of the documentation for your server is on the ThinkServer

Documentation DVD provided with your server. See the troubleshooting information

in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.lenovo.com/support and follow the instructions.

Getting help and information from the World Wide Web

On the World Wide Web, the Lenovo Web site has up-to-date information about Lenovo systems, optional devices, services, and support. For general information about Lenovo products or to purchase Lenovo products, go to http:// www.lenovo.com. support.

For support on Lenovo products, go to http://www.lenovo.com/

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support Center.

These services are available during the warranty period:

v Problem determination - Trained personnel are available to assist you with

determining a hardware problem and deciding what action is necessary to fix the problem.

v Hardware repair - If the problem is caused by hardware under warranty, trained

service personnel are available to provide the applicable level of service.

v Engineering Change management - There might be changes that are required

after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) available that apply to your hardware.

items are not covered by the warranty:

These

v Replacement or use of parts not manufactured for or by Lenovo or

non-warranted Lenovo parts

v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs

to the safety and warranty information that is provided with your computer for

Refer a complete explanation of warranty terms. You must retain your proof of purchase to obtain warranty service.

For a list of service and support phone numbers for your country or region, go to http://www.lenovo.com/support and click Support phone list or refer to the safety and warranty information provided with your computer.

Phone numbers are subject to change without notice. If the number for your

Note:

country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.

If possible, be at your computer when you call. Have the following information available:

v Machine type and model v Serial numbers of our hardware products v Description of the problem v Exact working of any error messages v Hardware and software configuration information

68 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Using other services

If you travel with a Lenovo notebook computer or relocate your computer to a country where your desktop, notebook, or server machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.

To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://www.lenovo.com/support, click Warranty, and follow the instructions on the screen.

For technical assistance with the installation of, or questions related to, Service Packs for your preinstalled Microsoft Windows product, refer to the Microsoft Product Support Services Web site at http://www.support.microsoft.com/directory/, or you can contact the Customer Support Center. Some fees might apply.

Purchasing additional services

During and after the warranty period, you can purchase additional services, such as support for hardware, operating systems, and application programs; network setup and configuration; upgraded or extended hardware repair services; and custom installations. Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at http://www.lenovo.com/.

Lenovo product service

Appendix A. Getting help and technical assistance 69

70 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Appendix B. Notices

Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user’s responsibility to evaluate and verify the operation of any other product, program, or service.

Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

Lenovo (United States), Inc. 1009 Think Place - Building One Morrisville, NC 27560 U.S.A. Attention: Lenovo Director of Licensing

LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been

Trademarks

estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

The following terms are trademarks of Lenovo in the United States, other countries, or both:

Lenovo Lenovo logo ThinkServer

The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both:

IBM ServeRAID

and Intel Xeon are trademarks of Intel Corporation in the United States, other

Intel countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Important notes

Adaptec and HostRAID are trademarks of Adaptec, Inc., in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Red Hat, the Red Hat “Shadow Man” logo, and all Red Hat-based trademarks and logos are trademarks or registered trademarks of Red Hat, Inc., in the United States and other countries.

Other company, product, or service names may be trademarks or service marks of others.

Processor speed indicates the internal clock speed of the microprocessor; other factors also affect application performance.

CD or DVD drive speed is the variable read rate. Actual speeds vary and are often less than the possible maximum.

When referring to processor storage, real and virtual storage, or channel volume, KB stands for 1024 bytes, MB stands for 1 048 576 bytes, and GB stands for 1 073 741 824 bytes.

When referring to hard disk drive capacity or communications volume, MB stands for 1 000 000 bytes, and GB stands for 1 000 000 000 bytes. Total user-accessible capacity can vary depending on operating environments.

Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives that are available from Lenovo.

72 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Maximum memory might require replacement of the standard memory with an optional memory module.

Lenovo makes no representation or warranties regarding non-Lenovo products and services, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. These products are offered and warranted solely by third parties.

Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.

Waste electrical and electronic equipment (WEEE) notices

This unit must be recycled or discarded according to applicable local and national regulations. Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. Information on Lenovo product recycling offerings can be found on Lenovo’s Internet site at http://www.lenovo.com/lenovo/environment/recycling.

Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable. Lenovo recomienda a los propietarios de equipos de tecnología de la información (TI) que reciclen responsablemente sus equipos cuando éstos ya no les sean útiles. Lenovo dispone de una serie de programas y servicios de devolución de productos, a fin de ayudar a los propietarios de equipos a reciclar sus productos de TI. Se puede encontrar información sobre las ofertas de reciclado de productos de Lenovo en el sitio web de Lenovo http://www.lenovo.com/lenovo/environment/recycling.

Notice: This mark applies only to countries within the European Union (EU) and

Norway. Appliances are labeled in accordance with European Directive 2002/96/EC

concerning waste electrical and electronic equipment (WEEE). The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union. This label is applied to various products to indicate that the product is not to be thrown away, but rather reclaimed upon end of life per this Directive.

Remarque : Cette marque s’applique uniquement aux pays de l’Union Européenne

et à la Norvège.

Appendix B. Notices 73

L’etiquette du système respecte la Directive européenne 2002/96/EC en matière de Déchets des Equipements Electriques et Electroniques (DEEE), qui détermine les dispositions de retour et de recyclage applicables aux systèmes utilisés à travers l’Union européenne. Conformément à la directive, ladite étiquette précise que le produit sur lequel elle est apposée ne doit pas être jeté mais être récupéré en fin de vie.

Users of electrical and electronic equipment (EEE) with the WEEE marking per Annex IV of the WEEE Directive, as shown above, must not dispose of end of life EEE as unsorted municipal waste, but use the collection framework available to customers for the return, recycling, and recovery of WEEE and minimize any potential effects of EEE on the environment and human health due to the potential presence of hazardous substances. For additional WEEE information, go to: http://www.lenovo.com/lenovo/environment.

Recycling statements for Japan

74 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Battery return program

This product may contain a lithium or lithium ion battery. Consult your user manual or service manual for specific battery information. The battery must be recycled or disposed of properly. Recycling facilities may not be available in your area. For information on disposal or batteries outside the United States, go to http://www.lenovo.com/lenovo/environment or contact your local waste disposal facility.

For Taiwan: Please recycle batteries.

For the European Union:

Notice: This mark applies only to countries within the European Union (EU).

Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union. This label is applied to various batteries to indicate that the battery is not to be thrown away, but rather reclaimed upon end of life per this Directive.

Les batteries ou emballages pour batteries sont étiquetés conformément aux directives européennes 2006/66/EC, norme relative aux batteries et accumulateurs en usage et aux batteries et accumulateurs usés. Les directives déterminent la marche à suivre en vigueue dans l'Union Européenne pour le retour et le recyclage des batteries et accumulateurs usés. Cette étiquette est appliquée sur diverses batteries pour indiquer que la batterie ne doit pas être mise au rebut mais plutôt récupérée en fin de cycle de vie selon cette norme.

In accordance with the European Directive 2006/66/EC, batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life. The label on the battery may also include a chemical symbol for the metal concerned in the battery (Pb for lead, Hg for mercury, and Cd for cadmium). Users of batteries and accumulators must not dispose of batteries and accumulators as

Appendix B. Notices 75

unsorted municipal waste, but use the collection framework available to customers for the return, recycling, and treatment of batteries and accumulators. Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to http://www.lenovo.com/lenovo/environment.

For California:

Perchlorate material - special handling may apply. See http://www.dtsc.ca.gov/ hazardouswaste/perchlorate/.

The foregoing notice is provided in accordance with California Code of Regulations Title 22, Division 4.5 Chapter 33. Best Management Practices for Perchlorate Materials. This product/part may include a lithium manganese dioxide battery which contains a perchlorate substance.

German Ordinance for Work gloss statement

The product is not suitable for use with visual display work place devices according to clause 2 of the German Ordinance for Work with Visual Display Units.

Das Produkt ist nicht für den Einsatz an Bildschirmarbeitsplätzen im Sinne § 2 der Bildschirmarbeitsverordnung geeignet.

Electronic emissions notices

Federal Communications Commission (FCC) statement

Note: This equipment has been tested and found to comply with the limits for a

Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Industry Canada Class A emission compliance statement

This Class A digital apparatus complies with Canadian ICES-003.

76 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Avis de conformité à la réglementation d'Industrie Canada

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

Australia and New Zealand Class A statement

Attention: This is a Class A product. In a domestic environment this product may

cause radio interference in which case the user may be required to take adequate measures.

United Kingdom telecommunications safety requirement

Notice to Customers

This apparatus is approved under approval number NS/G/1234/J/100003 for indirect connection to public telecommunication systems in the United Kingdom.

European Union EMC Directive conformance statement

This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-Lenovo option cards

This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN

55022. The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment.

Attention: This is a Class A product. In a domestic environment this product may

cause radio interference in which case the user may be required to take adequate measures.

German Class A compliance statement

Deutschsprachiger EU Hinweis:

Hinweis für Geräte der Klasse A EU-Richtlinie zur Elektromagnetischen Verträglichkeit

Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EG (früher 89/336/EWG) zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein.

Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt/eingebaut werden.

Deutschland:

Appendix B. Notices 77

Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Betriebsmittein

Dieses Produkt entspricht dem “Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln” EMVG (früher “Gesetz über die elektromagnetische Verträglichkeit von Geräten”). Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG (früher 89/336/EWG) in der Bundesrepublik Deutschland.

Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln, EMVG vom 20. Juli 2007 (früher Gesetz über die elektromagnetische Verträglichkeit von Geräten), bzw. der EMV EG Richtlinie 2004/108/EC (früher 89/336/EWG), für Geräte der Klasse A.

Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart.

Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4:

Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A.

Nach der EN 55022: “Dies ist eine Einrichtung der Klasse A. Diese Einrichtung kann im Wohnbereich Funkstörungen verursachen; in diesem Fall kann vom Betreiber verlangt werden, angemessene Maßnahmen durchzuführen und dafür aufzukommen.”

Nach dem EMVG: “Geräte dürfen an Orten, für die sie nicht ausreichend entstört sind, nur mit besonderer Genehmigung des Bundesministers für Post und Telekommunikation oder des Bundesamtes für Post und Telekommunikation betrieben werden. Die Genehmigung wird erteilt, wenn keine elektromagnetischen Störungen zu erwarten sind.” (Auszug aus dem EMVG, Paragraph 3, Abs. 4). Dieses Genehmigungsverfahren ist nach Paragraph 9 EMVG in Verbindung mit der entsprechenden Kostenverordnung (Amtsblatt 14/93) kostenpflichtig.

Anmerkung: Um die Einhaltung des EMVG sicherzustellen sind die Geräte, wie in den Handbüchern angegeben, zu installieren und zu betreiben.

Japanese Voluntary Control Council for Interference (VCCI) statement

78 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Lenovo product service information for Taiwan

Taiwanese Class A warning statement

Chinese Class A warning statement

Korean Class A warning statement

Appendix B. Notices 79

80 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Index

ac power LED 35 acoustical noise emissions 4 adapter

installing

slot locations 25

system requirements 25 ASM processor 64 assistance, getting 67 attention notices 3

baseboard management controller utility programs 45 beep codes 47

caution statements 3 CD/DVD drive

activity

LED 35

problems 51 CD/DVD-eject button 35 Configuration/Setup Utility program 42 configuring

RAID

controller 43

SAS devices 43

the server 39 configuring hardware 39 connectors

front

rear 31 controller

Ethernet

configuring

cooling 4 cover

installing

removing 9

danger statements 3 device scan sequence 25 DIMMs

connector

locations 12

order of installation 10 display problems 57 documentation CD 2 drive, hot-swap, installing 16, 17

Easy LED Diagnostics

LEDs

panel 63

electrical input 4 environment 4 error messages, POST 49 error symptoms

or DVD drive 51

general 52 hard disk drive 52 intermittent 53 keyboard, USB 54 memory 55 microprocessor 56 monitor 57 mouse, USB 54 optional devices 59 pointing device, USB 54 power 60 serial port 61 software 62 USB port 63

Ethernet

activity

LED 36

connector 36 link status LED 36 systems-management connector 36

filler panel 8, 17, 29 firmware code, updating 45 firmware updates 2

getting help 67 gloss statement (Germany) 76

hard disk drive

installing

problems 52 hard disk drive activity LED 34 heat output 4 help, getting 67 hot-swap drive, installing 16 humidity 4

important notices 3 information LED 34 installing

adapters

cover 30

DIMMs 10

hard disk drives 16

hot-swap drive 16, 17

installing (continued)

microprocessor

RAID controller 27 VRM 21

intermittent problems 53

LEDs

Ethernet

activity 36

Ethernet-link status 36 front 33 rear 35

locator LED 34, 36

major components 5 memory

installing

problems 55

memory module

specifications

microprocessor

heat

sink 23

installing 18 problems 56 specifications 4

VRM 21 monitor problems 57 mouse problems 54

notes 3 notes, important 72 notices and statements 3

online documentation 2 online publications 1 operator information panel 33 optional device problems 59

PCI

expansion pointing device problems 54 POST error messages 49 power problems 60 power supply specifications 4 power-control button 34 power-cord connector 35 power-on LED

front

rear 34 problems

CD/DVD

slots 4

drive 51

problems (continued)

hard

disk drive 52

intermittent 53 keyboard 54 memory 55 microprocessor 56 monitor 57 optional devices 59 power 60 serial port 61 software 62 solving 47 USB port 63 video 63

RAID controller

installing

removing 27 replacing 27

removing

RAID

controller 27

replacing

RAID

controller 27

reset button 64

SAS

hard

disk drive, installing 16

integrated controller 25 SAS connector 36 scan sequence, default 25 SCSI

See

SAS

serial connector 36 serial port problems 61 server

configuring

service processor, defined 36 size 4 software problems 62 solving problems 47 specifications 3 statements and notices 3 status LEDs 35 support, web site 67 system board

connectors

24, 35

system-error LED

front

rear 34 system-locator LED 34, 36

front 36

rear 34

temperature 4

82 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

thermal material

heat

sink 23

ThinkServer Web address 2 trademarks 72 troubleshooting chart 51 turning off the server 37 TÜV gloss statement 76

Universal Serial Bus (USB) problems 63 updating the firmware code 45 USB connector

front

rear 36

using

baseboard

management controller utility

programs 45

utility program

Configuration/Setup

RAID Configuration 43

video connector

front

rear 36

voltage regulator module

installing

VRM

See

voltage regulator module

web site

publication support 67

Web site

Lenovo

weight 4

ordering 67

support 1, 7, 18, 43, 49

Index 83

84 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide

Part Number: 46U0862

Printed in USA

(1P) P/N: 46U0862

Lenovo RD120 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Safety

Chapter 1. Introduction

The Lenovo ThinkServer Documentation DVD

Hardware and software requirements

Notices and statements in this document

Features and specifications

Major components of the server

Chapter 2. Installing optional devices

Installation guidelines

System reliability guidelines

Working inside the server with the power on

Handling static-sensitive devices

Removing the cover

Installing a memory module

Memory mirroring

Online-spare memory

Installing a hard disk drive

Installing a tape drive

Installing an additional microprocessor

Installing an adapter

Replacing the SAS controller

Completing the installation

Installing the cover

Connecting the cables

Updating the server configuration

Chapter 3. Server controls, LEDs, and power

Front view

Rear view

Server power features

Turning on the server

Turning off the server

Chapter 4. Configuring the server

Using the ThinkServer EasyStartup program

Installing ThinkServer EasyManage software

Installation requirements

Installation order

Installing Windows Components on the Core Server

Uninstalling the LANDesk Software Agent

Using the Configuration/Setup Utility program

Configuring the Gigabit Ethernet controllers

Using the RAID Configuration Utility

Starting the RAID Configuration Utility program

RAID Configuration Utility menu choices

Using the baseboard management controller

Using the baseboard management controller utility programs

Using the baseboard management controller configuration utility program

Using the baseboard management controller firmware update utility program

Chapter 5. Solving problems

Diagnostic tools overview

POST beep codes

POST error codes

EasyStartup problems

Troubleshooting tables

CD-RW/DVD drive problems

General problems

Hard disk drive problems

Intermittent problems

USB keyboard, mouse, or pointing-device problems

Memory problems

Microprocessor problems

Monitor problems

Optional-device problems

Power problems

Serial port problems

Software problems

Universal Serial Bus (USB) port problems

Video problems

Easy LED Diagnostics

Diagnosing problems using Easy LED Diagnostics

Easy LED Diagnostics LEDs

Appendix A. Getting help and technical assistance

Before you call

Using the documentation

Getting help and information from the World Wide Web

Calling for service