Page 1
ThinkVision Pro2820 Flat Panel Monitor
User’s Guide
Page 2
Product Number
60B5-RAR6-WW
FirstEdition(November2013)
©CopyrightLenovo2013
All rights reserved.
LENOVOproducts,data,computer software, andservices have beendeveloped exclusivelyat privateexpenseandare sold to governmental entities as commercialitems
asdefinedby48 C.F.R.2.101 withlimitedandrestrictedrightstouse,reproductionanddisclosure.
LIMITEDANDRESTRICTEDRIGHTS NOTICE:IF products,data,computersoftware,or servicesare delivered pursuant aGeneralServicesAdministration
"GSA" contract,use, reproduction,or disclosureissubjectto restrictions set forthin ContractNo. GS-35F-05925.
© Copyright Lenovo 2013
i
Page 3
Contents
Product Number................................................................................................................................................................................................................... i
Contents................................................................................................................................................................................................................................ ii
Safetyinformation...............................................................................................................................................................................................................iii
SafetyandMaintenance Guidelines.................................................................................................................................................................................. iv
Chapter 1 Getting started...............................................................................................................................................................................................1-1
Shippingcontents.............................................................................................................................................................................................................1-1
Product overview..............................................................................................................................................................................................................1-2
Typesof adjustments.......................................................................................................................................................................................................1-2
Usercontrols.....................................................................................................................................................................................................................1-3
Cable lock slot...................................................................................................................................................................................................................1-4
Setting upyourmonitor...................................................................................................................................................................................................1-4
Connectingand turning onyourmonitor.....................................................................................................................................................................1-4
Registeringyouroption ...................................................................................................................................................................................................1-7
Chapter 2 Adjusting and using your monitor ...............................................................................................................................................................2-1
Comfort and accessibility.................................................................................................................................................................................................2-1
Arranging your workarea...............................................................................................................................................................................................2-1
Quick tips forhealthy workhabits..................................................................................................................................................................................2-2
Accessibility information..................................................................................................................................................................................................2-2
Adjusting yourmonitor image........................................................................................................................................................................................2-3
Using the direct accesscontrols......................................................................................................................................................................................2-3
Using the On-ScreenDisplay(OSD)controls.................................................................................................................................................................2-3
Selecting a supporteddisplaymode..............................................................................................................................................................................2-6
Understanding power management.............................................................................................................................................................................2-6
Caringforyourmonitor...................................................................................................................................................................................................2-7
Detaching the monitorstand..........................................................................................................................................................................................2-7
Chapter 3 Reference information..................................................................................................................................................................................3-1
Monitor specifications......................................................................................................................................................................................................3-1
Troubleshooting................................................................................................................................................................................................................3-2
Manualimage setup........................................................................................................................................................................................................3-3
Manuallyinstalling themonitordriver ..........................................................................................................................................................................3-4
Service information..........................................................................................................................................................................................................3-7
Appendix A Service and Support.................................................................................................................................................................................... A-1
Registering youroption................................................................................................................................................................................................... A-1
Onlinetechnical support................................................................................................................................................................................................. A-1
Telephonetechnicalsupport.......................................................................................................................................................................................... A-1
Worldwide telephone list............................................................................................................................................................................................... A-1
AppendixB Notices..........................................................................................................................................................................................................B-1
Recycling information ......................................................................................................................................................................................................B-2
Collectingand recycling a disused Lenovo computeror monitor..............................................................................................................................B-2
Disposing of Lenovocomputer components...............................................................................................................................................................B-3
Trademarks.......................................................................................................................................................................................................................B-3
Turkishstatementof compliance....................................................................................................................................................................................B-4
ii
©CopyrightLenovo 2013
Page 4
Safety information
GeneralSafetyguidelines
For tips to help youuse your computer safety,goto:
http://www.lenovo.com/safety
Beforeinstallingthisproduct,readthe Safety Information.
© Copyright Lenovo 2013
iii
Page 5
Safety and Maintenance Guidelines
Important Safety Information
The power cord is designed for use with your monitor. To use a different cord, use only a power source and connection
compatible with this monitor.
WWWWAAAARRRRNNNNIIIINNNNGGGG: Always connect your monitor, the computer, and other equipment to a grounded (earthed) power
outlet. To reduce the risk of electric shock or damage to your equipment, do not disable the power cord grounding
feature. The grounding plug is an important safety feature.
WWWWAAAARRRRNNNNIIIINNNNGGGG
accessible to the operator and located as close to the equipment as possible. To disconnect power from the
equipment, unplug the power cord from the power outlet by grasping the plug firmly. Never pull on the cord.
CCCCAAAAUUUUTTTTIIIIOOOONNNN
peripheral devices (such as a monitor, printer, or scanner) to a surge protection device such as a power strip with
surge protection or uninterruptible power supply (UPS). Not all power strips provide surge protection; the power strips
must be specifically labelled as having this ability. Use a power strip whose manufacturer offers a damage
replacement policy, so you can replace your equipment if surge protection fails.
CCCCAAAAUUUUTTTTIIIIOOOONNNN: A certified power supply cord has to be used with this equipment. The relevant national installation
and/or equipment regulations shall be considered. A certified power supply cord not lighter than ordinary polyvinyl
chloride flexible cord according to IEC 60227 (designation H05VV-F 3G 0.75mm² or H05VVH2-F2 3G 0.75mm²) shall be
used. An alternative flexible cord is synthetic rubber.
SSSSaaaaffffeeeettttyyyy PPPPrrrreeeeccccaaaauuuuttttiiiioooonnnnssss
■ Use only a power source and connection compatible with this monitor, as indicated on the label/back plate of the
monitor.
■ Be sure the total ampere rating of the products connected to the outlet does not exceed the current rating of the
■ Install your monitor near a power outlet that you can easily reach. Disconnect the monitor by grasping the plug
■ Do not allow anything to rest on the power cord. Do not walk on the cord.
■ While using VESA mount application, the AC Inlet must face to down side. Do not face any other position.
: For your safety, be sure that the grounded power outlet you plug the power cord into is easily
: To protect your monitor, as well as your computer, connect all power cords for your computer and its
electrical outlet, and the total ampere rating of the products connected to the power cord does not exceed
the rating of the power cord. Look on the power label to determine the ampere rating (Amps or A) for each
device.
firmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.
MMMMaaaaiiiinnnntttteeeennnnaaaannnncccceeee GGGGuuuuiiiiddddeeeelllliiiinnnneeeessss
To enhance the performance and extend the life of your monitor:
■ Do not open your monitor cabinet or attempt to service this product yourself. If your monitor is not operating
properly or has been dropped or damaged, contact your Lenovo authorized dealer, reseller, or service
provider.
■ Adjust only those controls that are described in the operating instructions.
■ Turn your monitor off when not in use. You can substantially increase the life expectancy of the monitor by using
a screen saver program and turning off the monitor when not in use.
■ Keep your monitor in a well-ventilated area, away from excessive light, heat, or moisture.
■ Slots and openings in the cabinet are provided for ventilation. These openings must not be blocked or covered.
Never push objects of any kind into cabinet slots or other openings.
■ Unplug the monitor from the power outlet before cleaning. Do not use liquid cleaners or aerosol cleaners.
■ Do not drop the monitor or place it on an unstable surface.
■ When removing the monitor base, you must lay the monitor face down on a soft area to prevent it from getting
scratched, defaced, or broken.
CCCClllleeeeaaaannnniiiinnnngggg tttthhhheeee MMMMoooonnnniiiittttoooorrrr
The monitor is a high-quality optical device that requires special care when cleaning. To clean the monitor, follow
these steps:
1. Turn off the computer and the monitor.
2. Unplug your monitor from the power outlet before cleaning.
CCCCAAAAUUUUTTTTIIIIOOOONNNN
cabinet.
These chemicals may damage the monitor. Do not use liquid or aerosol cleaners. Never use water to clean an LCD
screen.
3. Wipe the screen with a dry, soft, clean cloth. If the screen requires additional cleaning, use an antistatic screen
cleaner.
4. Dust the monitor housing. Use a damp cloth to clean the cabinet. If the cabinet requires additional cleaning, use a
clean cloth dampened with isopropyl alcohol.
5. Plug in the monitor.
6. Turn on the monitor and the computer.
: Do not use benzene, thinner, ammonia, or any volatile substance to clean the monitor screen or
iv
© Copyright Lenovo 2013
Page 6
Chapter 1 Getting started
This User’s Guide contains detailed information on the ThinkVision Pro2820 Flat Panel Monitor. For a quick overview, please see the
Setup Poster that was shipped with your monitor.
Shipping contents
The product package should include the following items:
● Information Flyer
● Reference and Driver CD
● Flat Panel Monitor
● Power Cord
● Analog Interface Cable
● USB 3.0 Cable
Note: To attach a VESA mount, please see
“Detaching the monitor stand” on page 2-7.
Chapter 1. Getting started 1-1
Page 7
Product overview
Thissection willprovide informationon adjustingmonitorpositions, settinguser controls,and using thecablelockslot.
Types of adjustments
Tilt
Pleasesee the illustration below for an exampleof thetilt range.
Swivel
Withthe built-inpedestal, you cantilt andswivelthemonitor for themost comfortableviewing angle.
Height Adjustment
After pressing the topof themonitor, youcanadjustthe heightof themonitor.
1-2 ThinkVisionPro2820 FlatPanelMonitorUser’sGuide
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Monitor Pivot
- Adjustheighttothetop positionbeforerotation the monitor.
- Rotate clockwise untilthemonitor stops at 90°.
User controls
Yourmonitor has controls onthe front whichareusedto adjust the display.
For informationon howto usethesecontrols, please see “Adjustingyourmonitorimage ” on page2-3.
Chapter1. Getting started1-3
Page 9
Cable lock slot
Yourmonitor isequippedwith a cablelockslot locatedon therear of yourmonitor.Please follow the
instructionsthatcame with the cablelockto attach it.
Setting up your monitor
Thissection providesinformation to helpyou set up yourmonitor.
Connecting and turning on your monitor
Note: Besureto read the Safety Information locatedintheMonitor Safety, troubleshootingandWarranty
Guide before carryingout this procedure.
1. Power off your computer and all attached devices, and unplug the computer power cord.
2. Connect the analog signal cable to the D-SUB connector of the monitor and the other end on the back of
the computer.
1-4 ThinkVisionPro2820 FlatPanelMonitorUser’sGuide
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3. Connect one end of the DP cable to the DP connector on the back of the computer, and the other end
tothe DPconnector onthe monitor.
4. Connect one end of the USB hub cable to the USB connector on the back of the computer, and the
other endto theupstream USB connectoronthemonitor.
5. Connect one end of the HDMI cable to the HDMI connector on the back of the computer, and the
other endto theHDMI connectoron themonitor.
Chapter1. Getting started1-5
Page 11
6. Plug the monitor power cord and the computer cord into grounded electrical outlets.
Note: A certifiedpowersupplycord hastobe used withthisequipment. Therelevant national
installationand/orequipmentregulations shall be considered. A certifiedpowersupplycordnotlighter
thanordinarypolyvinyl chlorideflexible cordaccording to IEC 60227(designation H05VV-F3G 0.75mm²
orH05VVH2-F23G 0.75mm²) shallbe used.Alternativea flexiblecordbe of synthetic rubber according
toIEC 60245 (designation H05RR-F 3G 0.75mm²) shall be used.
7. Power on the monitor and the computer.
8. To install the monitor driver, insert the Reference and Driver CD, click Install driver, andfollow the
on-screeninstructions.
1-6 ThinkVision Pro2820Flat PanelMonitor User’s Guide
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9. To optimize your monitor image, if using the analog cable, press the Automatic Image Setup key
Automatic image setup requiresthatthemonitoriswarmed up for at least15 minutes. This is notrequired
ifyouare using the Digital cable.
Note: Ifautomatic imagesetupdoes notestablishtheimage that you prefer, perform manual
image setup.See “
Registering youroption
Thank you forpurchasing this Lenovo®product. Pleasetakeafew momentstoregister yourproductand
provideuswith informationthatwill helpLenovoto better serveyou in thefuture.Yourfeedback is valuable
tousin developingproducts andservices that are importanttoyou, as wellasin developingbetter ways to
communicate with you.Registeryour optionon the following Web site:
http://www.lenovo.com/register
Lenovowill send youinformationand updatesonyour registeredproduct unless youindicate on the Web
site questionnairethat you do notwant to receive further information
Manual imagesetup” on page 3-3.
.
Chapter1. Gettingstarted 1-7
Page 13
Chapter 2 Adjusting and using your monitor
This section will give you information on adjusting and using your monitor.
Comfort and accessibility
Good ergonomic practice is important to get the most from your personal computer and to avoid
discomfort. Arrange your workplace and the equipment you use to suit your individual needs
and the kind of work that you perform. In addition, use healthy work habits to maximize your
performance and comfort while using your computer.
For more detailed information on any of these topics, visit the Healthy Computing Web site at:
http://www/lenovo.com/healthycomputing
Arranging your work area
Use a work surface of appropriate height and available working area to allow you to work in
comfort.
Organize you work area to match the way you use materials and equipment. Keep your work
area clean and clear for the materials that you typically use and place the items that you use most
frequently, such as the computer mouse or telephone, within the easiest reach.
Equipment layout and setup play a large role in your working posture. The following topics
describe how to optimize equipment setup to achieve and maintain good working posture.
Positioning and viewing your monitor
Position and adjust your computer monitor for comfortable viewing by considering the following
items:
● Viewing distance: Optimal viewing distances for monitors range from approximately 510mm
to 760mm (20 in to 30 in) and can vary depending on ambient light and time of day. You can
achieve different viewing distances by repositioning your monitor or by modifying your posture
or chair position. Use a viewing distance that is most comfortable for you.
● Monitor height: Position the monitor so your head and neck are in a comfortable and neutral
(vertical, or upright) position. If your monitor does not have height adjustments, you might have
to place books or other sturdy objects under the base of the monitor to achieve the desired height.
A general guideline is to position the monitor such that the top of the screen is at or slightly below
your eye-height when you are comfortably seated. However, be sure to optimize your monitor
height so the line of site between your eyes and the center the monitor suits your preferences for
visual distance and comfortable viewing when your eye muscles are in a relaxed stated.
● Tilt : Adjust the tilt of your monitor to optimize the appearance of the screen content and to
accommodate your preferred head and neck posture.
● General location: Position your monitor to avoid glare or reflections on the screen from
overhead lighting or nearby windows.
The following are some other tips for comfortable viewing of your monitor:
● Use adequate lighting for the type of work you are performing.
● Use the monitor brightness, contrast, and image adjustment controls, if equipped, to optimize
the image on your screen to meet your visual preferences.
● Keep your monitor screen clean so you can focus on the screen’s contents.
Any concentrated and sustained visual activity can be tiring for your eyes. Be sure to periodically
look away from your monitor screen and focus on a far object to allow your eye muscles to relax.
If you have questions on eye fatigue or visual discomfort, consult a vision care specialist for
advice.
2-1 ThinkVision Pro2820 Flat Panel Monitor User’s Guide
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Quick tips for healthy work habits
The following information is a summary of some important factors to consider to help you
remain comfortable and productive while you use your computer.
● Good posture starts with equipment setup: The layout of your work area and the setup of
your computer equipment have a large effect on your posture while using your computer. Be
sure to optimize the position and orientation of your equipment by following the tips outlined in
“Arranging your work area ” on page 2-1 so you can maintain a comfortable and productive
posture. Also, be sure to use the adjustment capabilities of your computer components and office
furniture to best suit your preferences now and as your preferences change over time.
● Minor changes in posture can help avoid discomfort: The longer you sit and work in front of
your computer, the more important it is to observe your working posture. Avoid as summing
any one posture for an extended period of time. Periodically make minor modifications in your
posture to help deter any discomforts that might arise. Make use of any adjustments that your
office furniture or equipment provide to accommodate changes in posture
● Short, periodic breaks help ensure healthy computing: Because computing is primarily a
static activity, it is particularly important to take short breaks from your work. Periodically, stand
up in front of your work area, stretch, walk for a drink of water, or otherwise take a short break
from using your computer. A short break from work gives your body a welcome change in
posture and helps to ensure you remain comfortable and productive while you do work.
Accessibility information
Lenovo is committed to providing greater access to information and technology to people with
disabilities. With assistive technologies, users can access information in the way most appropriate
to their disability. Some of these technologies are already provided in your operating system;
others can be purchased through vendors or accessed at:
http://www-03.ibm.com/research/accessibility/requests/accvpat.nsf/lenovo-bidx?OpenForm
Chapter 2. Adjusting and Using your monitor 2-2
Page 15
Adjusting your monitor image
This section describesthe user control featuresused to adjust yourmonitor image.
Using the directaccess controls
The direct access controlscan beused when theOnScreen Display (OSD) is not displayed.
Note: The direct access controls aregray.
Table 2-1.Directaccesscontrols
Icon Control Description
Input Change Switches the video input source.
Image Setup Activates automatic image adjustment.
Brightness
Main menu Open main OSD menu
Direct access to Brightness adjustment.
Using the On-Screen Display (OSD)controls
The settings adjustable withthe user controlsare viewed through theOn-ScreenDisplay(OSD),
asshown below.
Touse the controls:
1. Press toopen the mainOSDmenu.
2. Use or to move amongthe icons. Selectanicon andpress toaccess that
function. If there is a sub-menu, youcan movebetweenoptionsusing
press
save.
3. Press tomove backwards through the sub-menusand exit from the OSD.
4. Press and hold for 10 secondsto lock the OSD.Thiswill prevent accidentaladjustments
tothe OSD. Press and hold
the OSD.
5. Enables DDC/CI by default. Use OSD Exit Key, press and hold the buttons for10 seconds to
disable/enableDDC/CI function. Thewords " DDC/CIDisable/DDC/CI/Enable" shows on the
screen.
toselect thatfunction. Use or to make adjustments. Press to
for 10 secondstounlock theOSDand allowadjustmentsto
or , then
2-3 ThinkVision Pro2820Flat PanelMonitor User’s Guide
Page 16
Table 2-2. OSD functions
OSD Icon on Main Menu Submenu Description
Brightness/Contrast
Brightness
Contrast
CR
D
Adjusts overall brightness
Adjusts difference between light and
dark areas
Enable dynamic contrast ratio.
Horizontal Position
Moves the image left or right.
Image Position
Image Setup
Vertical Position
Automatic
Manual
Moves the image up or Down.
Automatically optimizes the image.
Manually optimizes the image. See
“Manual image setup” on page 3-3
● Clock
● Phase
● Save
● Adobe RGB
Controls and Adjustments
－－－－
＋＋＋＋
－－－－
＋＋＋＋
On
Off
Image Properties
Colour
Input Signal
Adjusts intensity of red, green, and
blue.
Preset mode
● Neutral
● sRGB
● Reddish
● Bluish
Custom
● Red: Increases or decreases the
saturation of ‘red’ in the image.
● Green: Increases or decreases the
saturation of ‘green’ in the image.
● Blue: Increases or decreases the
saturation of ‘blue’ in the image.
● Save: Saves the custom
colour choices.
This monitor can accept video signals
through different connectors. Most
desktop computers use a D-SUB
connector. Select digital among OSD
Controls when you use
DP&MHL/HDMI connector.
- Selects D-SUB (Analog)
- Selects DP
- Selects MHL/HDMI
Chapter 2. Adjusting and Using your monitor 2-4
Page 17
Table 2-2. OSD functions
OSD Icon on Main
Menu
Options
Submenu
Scaling
Over
Drive
Information
Menu Language
Menu Position
Default
Custom
Description
● Original AR
Same Aspect Ratio with input signal
● Full
Expand image to full screen
Response time enhancement
On
Off
Shows resolution, refresh rate, and product details.
Note: This screen does not allow any changes to the settings.
This section lists the languages supported by your monitor.
Note: The language chosen only affects the language of the OSD. It has no effect on any
software running on the computer.
Menu position adjusts menu location on the screen.
Returns the menu position to the default settings.
● Horizontal: Changes the horizontal position of the OSD
Exit
● Vertical: Changes the vertical position of the OSD.
● Save
Factory Default
● Cancel
● Reset
Resets monitor to the original factory settings.
Accessibility
Controls button and menu settings for accessibility preferences.
Button repeat rate:
Select or to change.
● Off
● Default
● Slow
Menu time out: Sets the length of time the
OSD will remain active after the last time a button is pressed.
Exit the main menu
2-5 ThinkVision Pro2820 Flat Panel Monitor User’s Guide
Page 18
Selecting a supported display mode
The displaymodethe monitor uses is controlled bythe computer. Therefore, refer to your
computerdocumentation fordetails on howtochange display modes.
The imagesize, positionand shape mightchangewhenthe display mode changes. This is
normal and the image can be readjusted using automatic image setupand theimage
controls.
UnlikeCRT monitors, whichrequire a high refresh rate tominimize flicker, LCDorFlat
Panel technology is inherently flicker-free.
Note: If your systemhas previouslybeenusedwitha CRTmonitor and is currently
configured toa display mode outsidethe rangeofthis monitor, you mayneedtore-attach
the CRT monitor temporarily until youhavere-configuredthesystem; preferably to
1920x1080 at 60Hz,which is theNative ResolutionDisplay mode.
The displaymodes shown belowhavebeenoptimized at thefactory.
Table 2-3.Factorysetdisplaymodes
Addressability Refresh rate
640x480 60Hz,75Hz
720x400 70Hz
800x600 60Hz,75Hz
1024x768 60Hz,75Hz
1152x864 75Hz
1280x720 60Hz
1280x800 60Hz
1280x1024 60Hz,75Hz
1366x768 60Hz
1440x900 60Hz
1600x900 60Hz
1680x1050 60Hz
1920x1080 60Hz
Understanding power management
Power managementisinvokedwhenthe computer recognizesthatyou have notusing
your mouseorkeyboard for a user-definable period. Thereare several states asdescribed in
the table below.
For optimal performance,switchoff your monitor at theend of each working day, or
whenever you expect to leaveit unused forlong periodsduringthe day.
Table2-4.Powerindicator
State Power Indicator Screen Restoring Operation Compliance
On Steady green Normal
Standby/
Suspend
Off Off Off
Steady amber Blank
Press a key or move the mouse.
There may be a slight
delay reappears.
Note: Standby also occurs
if there is no image output to the
monitor.
Press power key to switch on
There may be a slight delay before
the image reappears.
ENERGY STAR
ENERGY STAR
Chapter2. Adjusting and Using
your monitor
2-6
Page 19
Caring for your monitor
Be sure to turn off the power before you perform any maintenance on the monitor.
Do not:
● Apply water or liquid directly to your monitor.
● Use solvents or abrasives.
● Use flammable cleaning materials to clean your monitor or any other electrical equipment.
● Touch the screen area of your monitor with sharp or abrasive items. This type of contact may
cause permanent damage to your screen.
● Use any cleaner which contains an anti-static solution or similar additives. This may harm the
coating of the screen area.
Do:
● Lightly dampen a soft cloth with water and use this to gently wipe the covers and the screen.
● Remove grease or finger marks with a damp cloth and a little mild detergent.
Detaching the monitor stand
1. After placing the monitor face down on a clean surface or soft cloth, push the hook of the stand and lift
the stand up to remove it from the monitor .
2. You can hang the monitor on the wall through the VESA holes.
3-7 ThinkVision Pro2820 Flat Panel Monitor User’s Guide
Page 20
Chapter 3 Reference information
This section contains monitor specifications, instructions to manually install the monitor driver,
troubleshooting information, and service information.
Monitor specifications
Table 3-1. Monitor specifications for type-model 60B5-RAR6-WW
Dimensions Height
Depth
With
S
tand
VESA mount Supported 100 mm (3.94 in.)
Image
Power input Supply voltage
Power consumption
Note: Power consumption figures
are for the monitor and the power supply
combined.
Video input (Analog) Input signal
Tilt range
Swivel
Lift
Pivot
Viewable image size
Maximum height
Maximum width
Pixel pitch
Max supply current
Max Consumption
(Without USB hub)
Typical Consumption
Standby/Suspend
Off
Horizontal addressability
Vertical addressability
Clock frequency
519.97 mm (20.47 in.)
289.95 mm (11.42 in.)
665.90 mm (26.22 in.)
Range: -5°/+25°
Range: -45°/+45°
Range: 110mm
Yes (clock wise 90 degree)
711.20 mm (28.00 in.)
341.2 mm (13.43 in.)
620.9 mm (24.44 in.)
0.32mm (0.010 in.) (V)
100-240 VAC, 60/50 Hz
1.5 A
56W
50W
≦1.2W
≦0.5W
Analog Direct Drive, 75 ohm 0.7 V
1920 pixels (max)
1080 lines (max)
205 MHz
Video input (Digital)
Video input (Digital)
Communications VESA DDC CI
Altitude Test Operation 8000 ft
upported Display Modes
S
(VESA Standard modes between
noted ranges)
Input signal
Horizontal addressability
Vertical addressability
Clock frequency
Input signal
Horizontal addressability
Vertical addressability
Clock frequency
Horizontal frequency
Vertical frequency
Native Resolution
DP
1920 pixels (max)
1080 lines (max)
10.8Gpbs(max)
MHL/HDMI
1920 pixels (max)
1080 lines (max)
10.8Gpbs(max)
VGA: 30 kHz – 81 kHz
DP: 30 kHz – 81 kHz
HDMI: 30 kHz – 81 kHz
50 Hz – 75 Hz
1920 x 1080 at 60 Hz
Chapter 3. Reference Information 3-1
Page 21
Temperature Operating 0° to 40°C (32° to 104° F)
Humidity Operating 8% to 90%
Troubleshooting
If you have a problem setting up or using your monitor, you might be able to solve it yourself.
Before calling your dealer or Lenovo, try the suggested actions that are appropriate to your
problem.
Table3-2.Troubleshooting
Problem Possible cause Suggested action Reference
The words” Out of
Range” are shown on
the screen, and the
power indicator is
flashing green.
The system is set
to a display mode
which is not
supported by the
monitor.
Storage -20° to 60°C (-4° to 140° F)
Shipping -20° to 60°C (-4° to 140° F)
Storage 5% to 95%
Shipping
● If you are replacing an old
monitor, reconnect it and adjust
5% to 95%
“Selecting a supported display
mode” on page 2-6
the display mode to within the
specified range for your new
monitor.
● If using a Windows system,
restart the system in safe mode,
then select a supported display
mode for your computer.
● If these options do not work,
contact the Customer Support
Centre.
The image quality is
unacceptable.
The video signal
cable is not
connected with the
Be sure the signal cable is firmly
plugged into the system and
monitor.
“Connecting and turning
on your monitor” on
page 1-4
monitor or system
completely.
The color settings
may be incorrect.
The automatic
image setup
Select another colour setting from
the OSD menu.
“Adjusting your monitor
image” on page 2-3
Perform automatic image setup. “Adjusting your monitor
image” on page 2-3
function was not
performed.
The power indicator
is not lit and there is
no image.
● The monitor’s
power switch is
not switched on.
● The power cord is
loose or
disconnected.
● There is no power
at the outlet.
● Be sure the power cord is
connected properly.
● Be sure the outlet has power.
● Power on the monitor.
● Try using another power cord.
● Try using another electrical
outlet.
“Connecting and turning
on your monitor” on
page 1-4
3-2 ThinkVision Pro2820 Flat Panel Monitor User’s Guide
Page 22
Table3-2.Troubleshooting(continued)
Problem Possible cause Suggested action Reference
Screen is blank
and power
indicator is steady
amber or flashing
green
The monitor is in
Standby/Suspend
mode
● Press any key on the keyboard or
move the mouse to restore
operation.
● Check the Power options settings
on your computer.
“Understanding power
management” on page
2-6
The power
indicator is green,
but there is no
image.
One or more of
the pixels appear
discoloured
● Fuzzy lines in
text or a blurry
image.
● Horizontal or
vertical lines
through the
image.
The video signal cable
is loose or disconnected
from the system or
monitor.
The monitor brightness
and contrast are at the
lowest setting.
This is a characteristic of
the LCD technology
and is not an LCD
defect.
● Image setup has not
been optimized
● Your system Display
Properties setting
have not been
optimized.
Be sure the video cable is
connected with the system
properly.
Adjust the brightness and contrast
setting on the OSD menu.
If there are more than five pixels
missing, contact the Customer
Support Centre.
Adjust the resolution settings on
your system to match the native
resolution for this monitor:
1920x1080 at 60 Hz.
Perform automatic image setup. If
automatic image setup does not
help, perform manual image
setup.
“Connecting and turning
on your monitor” on
page 1-4
“Adjusting your monitor
image” on page 2-3
Appendix A, “Service and
Support,” on page A-1
“Adjusting your monitor
image” on page 2-3
“Manual image setup”
“Selecting a supported display
mode” on page
2-6
The image is not
acceptable when
switching to dual
mode
Manual image setup
If automatic image setup does not establish the image that you prefer, perform manual image
setup.
Note: Have your monitor powered on for about 15 minutes, until the monitor warms up.
1. Press at the bottom of the monitor to open the OSD menu.
2. Use or to select and press to access.
3. Use or to select Clock and Phase adjustment.
● Clock (pixel frequency) adjusts the number of pixels scanned by one Horizontal sweep. If
the frequency is not correct, the screen shows vertical Stripes and the picture does not have
the correct width.
It has not set the
optimum resolution for
each mode
When working in the native
resolution, you may find
additional improvements by
adjusting the Dots Per Inch (DPI)
setting on your system.
● Use ThinkVision Duo software
to optimize the dual screen
operation
● Adjust graphic card resolution
manually
See the Advanced section
of your system’s display
properties.
“Using the direct access
controls” on page 2-3
Chapter 3. Reference Information 3-3
Page 23
● Phase adjusts the phase of the pixel clock signal. With a wrong phase adjustment, the
picture has horizontal disturbances in light picture.
4. When the image no longer looks distorted, save the Clock and Phase adjustments.
5. Press
Manually installing the monitor driver
Below are steps for manually installing the monitor driver in Microsoft Windows 8.1, Microsoft
Windows 8, Microsoft Windows 7.
to leave the OSD menu.
Installing the monitor driver in Windows 8.1
To install the device driver in Microsoft® Windows 8.1, do the following:
Note: You must download files from the Lenovo Monitor CD to use the Plug and Play feature in
Windows 8.1.
1. Turn off the computer and all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then turn on the computer. Allow your computer to boot into
Windows 8.1 operating system.
4. On the Desktop, move mouse to low-right corner of screen, choose Setting, double click Control Panel, and
then double click the icon of Hardware and Sound, and then clicking Display.
5. Click the Change the display settings tab.
6. Click the Advanced Settings icon.
7. Click the Monitor tab.
8. Click the Properties button.
9. Click the Driver tab.
10. Click Update Driver, then click Browse the computer to find the driver program.
11. Select Pick from the list of device driver program on the computer.
12. Click the Have Disk button. Click the Browse button and navigate to the following directory:
X:\Monitor Drivers (where X is the drive letter designator for the CD-ROM drive).
13. Select the “ThinkVision Pro2820D.inf” file and click the Open button. Click the OK button.
14. Select ThinkVision Pro2820D and click Next. The files will be copied from the CD to your
hard disk drive.
15. Close all open windows and remove the CD.
16. Restart the system. The system will automatically select the maximum refresh rate and corresponding
Colour Matching Profiles.
The system will automatically select the maximum refresh rate and corresponding color
matching profiles.
Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality.
Lenovo recommends using either 1920 x 1080 at a refresh rate of 60 Hz, or 640 x 480 at
refresh rate of 60 Hz.
3-4 ThinkVision Pro2820 Flat Panel Monitor User’s Guide
Page 24
Installing the monitor driver inWindows 8
To use the Plug and Play feature in Microsoft Windows 8, do the following:
Note: You must download file from the Reference and Driver CD to use the Plug and Play
feature in Windows 8.
1.Turn off the computer and all attached devices.
2.Ensure that the monitor is connected correctly.
3.Turn on the monitor and then turn on the computer. Allow your computer to boot into Windows 8
operating system.
4.On the Desktop, move mouse to low-right corner of screen, choose Setting, double click Control
Panel, then double click the icon of Hardware and Sound, and then clicking Display.
5.Click the Change the display settings tab.
6.Click the Advanced Settings icon.
7.Click the Monitor tab.
8.Click the Properties button.
9.Click the Driver tab.
10.Click Update Driver, then click Browse the computer to find the driver program.
11.Select Pick from the list of device driver program on the computer.
12.Click the Have Disk button. Click the Browse button and navigate to the following
directory: X:\Monitor Drivers(where X is the drive letter designator for the CD-ROM drive).
13.Select the " ThinkVision Pro2820D.inf "file and click the Open button. Click the OK button.
14. Select ThinkVision Pro2820D and click Next. The files will be copied from the CD to your hard
disk drive.
15. Close all open windows and remove the CD.
16. Restart the system. The system will automatically select the maximum refresh rate and
corresponding Colour Matching Profiles.
The system will automatically select the maximum refresh rate and corresponding color
matching profiles.
Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality.
Lenovo recommends using either 1920 x 1080 at a refresh rate of 60 Hz, or 640 x 480 at a
refresh rate of 60 Hz.
Chapter3.Reference Information 3-5
Page 25
Installing the monitor driver inWindows 7
To use the Plug and Play feature in Microsoft Windows 7, do the following:
Note: You must download file from the Reference and Driver CD to use the Plug and Play
feature in Windows 7.
1. Turn off the computer and all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then turn on the computer. Allow your computer to boot into
Windows 7 operating system.
4. Open the Display Properties window by clicking Start, Control Panel and then click the
Hardware and Sound icon.
5. Click the Display icon.
6. Click the Adjust Resolution button.
7. Click the Advanced Settings button.
8. Click the Monitor tab.
9. Click the Properties button.
10.Click the Driver tab.
11. Open the "Update Driver Software-Generic PnP Monitor" window by clicking on
Update Driver and then click the "Browse my computer for driver software" button.
12. Select “Let me pick from a list of device drivers on my computer”.
13. Insert the Lenovo Monitor CD into the CD drive and click the Have Disk button.
14. Click on the Browse button and navigate to the following directory: X:\Monitor Drivers\ (where
X is the drive letter designator for the CD-ROM drive). Select the “ThinkVision Pro2820D.inf” file and
click the Open button. Click the OK button.
15. Select Lenovo ThinkVision Pro2820D and click Next. The files will be copied from the
CD to your hard disk drive.
16. Close all open windows and remove the CD.
17. Restart the computer.
The system will automatically select the maximum refresh rate and corresponding color
matching profiles.
Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality.
Lenovo recommends using either 1920 x 1080 at a refresh rate of 60 Hz, or 640 x 480 at a
refresh rate of 60 Hz.
3-6 ThinkVisionPro2820 Flat PanelMonitorUser’sGuide
Page 26
Service information
Product numbers
The product number for your monitor is located on the side of the display bezel as shown below.
Customer responsibilities
The warranty does not apply to a product which has been damaged due to accident, misuse,
abuse, improper installation, usage not in accordance with product specifications and instructions,
natural or personal disaster, or unauthorized alterations, repairs or modifications.
The following are examples of misuse or abuse and not covered by warranty:
● Images burned on to the screen of a CRT monitor. Burned image is preventable by utilizing a
moving screen saver or power management.
● Physical damage to covers, bezel, base and cables.
● Scratches or punctures on monitor screens.
Getting further help
If you still can’t solve your problem, please contact the Customer Support Center. For more
information on contacting the Customer Support Center, please see Appendix A, “Service and
Support,” on page A-1.
Chapter 3. Reference Information 3-7
Page 27
Serviceparts
The following partsare foruse by Lenovo service,orLenovoauthorized dealers to support the
customerwarranty.Parts arefor service useonly. The tablebelowshowsinformation for model
60B5-RAR6-WW.
Table3-3.Listofserviceparts
FRU (Field
Replaceable Unit)
Part number
03T8509
03T8510
03T8511
03T8512
03T8513
Description colour
Pro2820 -FRU Monitor (HDMI) Raven Black
Pro2820 USB 3.0 cable (1.8m, RoHS,
type A to type B)
Raven Black
VGA cable (1.8m,RoHS) Raven Black
DP v1.2 cable (1.8m RoHS, DP to
mini DP)
Pro2820 FRU Stand and Base
Raven Black
Raven Black
Machine Type
Model (MTM)
60B5-RAR6-WW
60B5-RAR6-WW
60B5-RAR6-WW
60B5-RAR6-WW
60B5-RAR6-WW
3-8 ThinkVisionPro2820 Flat PanelMonitorUser’sGuide
Page 28
Appendix A Service and Support
The following information describes the technical support that is available for your product,
during the warranty period or throughout the life of the product. Refer to your Lenovo Statement
of Limited Warranty for a fully explanation of Lenovo warranty terms.
Registering your option
Register to receive product service and support updates, as well as free and discounted
computer Accessories and content. Go to:
http://www.lenovo.com/support
Online technical support
Online technical support is available during the life of your product through the Lenovo Support
Web site at http://www.lenovo.com/support
Product replacement assistance or exchange of defective components also is available during the
warranty period, assistance for replacement or exchange of defective components is available. In
addition, if your option is installed in a Lenovo computer, you might be entitled to service at your
location. Your technical support
representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the Customer Support Center will be withdrawn
or made available for a fee, at Lenovo’s discretion, 90 days after the option has been withdrawn
from marketing, Additional support offerings, including step-by-step installation assistance, are
available for a nominal fee.
To assist the technical support representative, have available as much of the following
information as possible:
● Option name
● Option number
● Proof of purchase
● Computer manufacturer, model, serial number, and manual
● Exact wording of the error message (if any)
● Description of the problem
● Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want to walk you
through the problem during the call.
Worldwide telephone list
Phone numbers are subject to change without notice. For the most current phone Numbers, go to
http://www.lenovo.com/support/phone
Service and Support A-1
Page 29
Country or Region Telephone Number
Africa Africa: +44 (0) 1475-555-055
South Africa: +27-11-3028888 and 0800110756
Central Africa: Contact the nearest Lenovo
Business Partner
Argentina 0800-666-0011 (Spanish)
Australia 131-426 (English )
Austria Warrant service and support: 01-211-454-610 (German )
Belgium Warrant service and support: 02-225-3611 (Dutch, French)
Bolivia 0800-10-0189 ( Spanish)
Brazil Sao Paulo region: (11) 3889-8986
Outside Sao Paulo region: 0800-701-4815
(Brazilian Portuguese)
Brunei 801-1041 (English , Bahasa Melayu)
Canada Toronto:416-383-3344
Outside Toronto: 1-800-565-3344
(English , French)
Chile Toll Free: 188-800-442-488
800-361-213
(Spanish )
China 86-10-58851110
800-990-8888
(Mandarin)
China
(Hong Kong S.A.R.)
China
(Macau S.A.R.)
(852)3071-3561
(Cantonese, English, Mandarin)
ThinkCentre Commercial PC: 795-9892
Multimedia Home PC: 0800-336
(Cantonese, English, Mandarin)
Colombia 1-800-912-3021 (Spanish)
Costa Rica 0-800-011-1029( Spanish )
Croatia 0800-0426
Cyprus +357-22-841100
Czech Republic +420-2-7213-1316
Denmark Warranty service and support: 7010-5150 (Danish)
Dominican Republic 1-866-434-2080(Spanish )
Ecuador 1-800-426911(Spanish )
Egypt +202-35362525
El Salvador 800-6264 (Spanish)
Estonia +372 6776793
+372 66 00 800
Finland Warranty service and support: +358-800-1-4260(Finnish)
France Warranty service and support (hardware): 0810-631-213
Warranty service and support (software): 0810-631-020
(French)
A-2 ThinkVision Pro2820 Flat PanelMonitor User’s Guide
Page 30
Country or Region Telephone Number
Germany Warranty service and support: 01805-00-46-18 (German )
Greece +30-210-680-1700
Guatemala 1800-624-0051 (Spanish )
Honduras
Tegucigalpa: 232-4222
San Pedro Sula: 552-2234
(Spanish)
Hungary
+36-1-382-5716
+36-1-382-5720
(English, Hungarian)
India
1800-425-2666
+91-80-2535-9182
(English )
Indonesia
021 5238 823
Local number only: 001-803-606-282
DID (Direct Inward Dialing): +603 8315 6859
(English, Bahasa Indonesia)
Ireland Warranty service and support: 01-881-1444 (English)
Israel
Givat Shmuel Service and Center: +972-3-531-3900
(Hebrew, English)
Italy Warranty service and support: +39-800-820094 (Italian)
Japan
Toll Free: 0120-20-5550
International: +81-46-266-4716
The above numbers will be answered with a Japanese language voice
prompt. For telephone support in English, please wait for the Japanese
voice prompt to end, and an operator will answer. Please say “English
support please”, and your call will be transferred to an
English-speaking operator.
PC software: 0120-558-695
Overseas calls: +81-44-200-8666(Japanese)
Kazakhstan Call center: +77273231427(Standard charges Apply) (Russian , English)
Kingdom of Saudi Arabia 800 85 000 52 (Standard Charges Apply)
Korea 1588-6782 (Korea)
Latvia +371 7070360
Lithuania +370 5 278 66 00
Luxembourg +352-360-385-343(French)
Malaysia
Local number only: 1800-88-1889
DID: +603 8315 6855
(English, Bahasa Melayu)
Malta +35621445566
Mexico 001-866-434-2080(Spanish)
Middle East +44 (0)1475-555-055
Netherlands +31-20-514-5770 (Dutch)
New Zealand 0800-733-222 (English )
Nicaragua 001-800-220-1830 (Spanish)
Norway Warranty service and support: 8152-1550(Norwegian)
Panama
Lenovo Customer Support Center: 001-866-434-2080 (Toll Free)
206-6047(Spanish)
ServiceandSupportA-3
Page 31
Country or Region Telephone Number
Peru 0-800-50-866 (Spanish)
Philippines 1800-1601-0033 (English, Filipino)
Poland +48-22-878-6999 (Polski)
Portugal +351-21-892-7046 (Portuguese)
Romania +4-021-224-4015
Russia Moscow: +7-(495)-258-6300
Toll Free: +8-800-200-6300 (Russian)
Singapore Local number only: 800-6011-343 DID: +603 8315 6859 (English)
Slovakia +421-2-4954-5555
Slovenia +386-1-200-50-60 (Slovenian)
Spain 91-714-7983,0901-100-000 (Spanish)
Sri Lanka +9411 2493547 +9411 2493548 (English)
Sweden Warranty service and support: 077-117-1040 (Swedish)
Switzerland Warranty service and support: 0800-55-54-54 (German, French,
Italian)
Taiwan 886-2-8723-9799,0800-000-700 (Mandarin)
Thailand Local number only: 1-800-060-066
66 2273 4088
DID: +603 8315 6857 (Thai, English)
Turkey 02123360366
00800448825165 (Turkish)
Ukraine 044 362 42 81 (Standard Charges Apply)
United Arab Emirates 800035702810 (Standard Charges Apply)
United Kingdom Standard warranty support: 08705-500-900 (English)
United States 1-800-426-7378 (English)
Uruguay 000-411-005-6649 (Spanish)
Venezuela 0-800-100-2011 (Spanish)
Vietnam For Northern Area and Hanoi City: 844 3 946 2000 or 844 3 942 6457
For Southern Area and Ho Chi Minh City: 848 3 829 5160 or 844 3
942 6457(Vietnamese, English)
A-4 ThinkVision Pro2820 Flat PanelMonitor User’s Guide
Page 32
Appendix B Notices
Lenovo may not offer the products, services, or features discussed in this
document in all countries. Consult your local Lenovo representative for
information on the products and services currently available in your area. Any
reference to a Lenovo product, program, or service is not intended to state or
imply that only that Lenovo product, program, or service may be used. Any
functionally equivalent product, program, or service that does not infringe any
Lenovo intellectual property right may be used instead. However, it is the user’s
responsibility to evaluate and verify the operation of any other product, program,
or service.
Lenovo may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you
any license to these patents. You can send license inquiries, in writing to:
Lenovo (United States),inc.
1009 Think Place – Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF
ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED
TO THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Some jurisdictions do not allow disclaimer of express or implied warranties in
certain transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. Lenovo may make improvements
and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice.
The products described in this document are not intended for use in implantation
or other life support applications where malfunction may result in injury or death
to persons. The information contained in this document does not affect or change
Lenovo product specifications or warranties. Nothing in this document shall
operate as an express or implied license or indemnity under the intellectual
property rights of Lenovo or third parties. All information contained in this
document was obtained from specific environments and presented as an
illustration. The result obtained in other operating environments may vary.
Lenovo may use or distribute any of the information you supply in any way it
believe appropriate without incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those Web
sites. The materials at those Web sites are not part of the materials for this Lenovo
product, and use of those Web sites is at your own risk.
Any performance data contained herein was determined in a controlled
environment. Therefore, the result obtained in other operating environments may
vary significantly. Some measurements may have been made on
Notices B-1
Page 33
development-level systems and there is no guarantee that these measurements
will be the same on generally available systems. Furthermore,some measurements
may have been estimated through extrapolation. Actual results may vary. Users
of this document should verify the applicable data for their specific environment.
Recycling information
Lenovo encourage owners of information technology (IT) equipment to
responsibly recycle their equipment when it is no longer needed. Lenovo offers a
variety of programs and services to assist equipment owners in recycling their IT
products. For information on recycling Lenovo products, go to:
http://www.lenovo.com/lenovo/environment/recycling
Collecting and recycling a disusedLenovo computer or monitor
If you are a company employee and need to dispose of a Lenovo computer or
monitor that is the property of the company, you must do so in accordance with
the Law for Promotion of Effective Utilization of Resources. Computers and
monitors are categorized as industrial waste and should be properly disposed of
by an industrial waste disposal contractor certified by a local government. In
accordance with the Law for Promotion of Effective Utilization of Resources,
Lenovo Japan provides, through its PC Collecting and Recycling Services, for the
collecting, reuse, and recycling of disused computers and monitors. For details,
visit the Lenovo Web site at
www.ibm.com/jp/pc/service/recycle/pcrecycle/. Pursuant to the Law for
Promotion of Effective Utilization of Resources, the collecting and recycling of
home-used computers and monitors by the manufacturer was begun in October 1,
2003. This service is provided free of charge for home-used computers sold after
October 1, 2003. For details, visit the Lenovo Web site at
www.ibm.com/jp/pc/service/recycle/personal/.
B-2 ThinkVision Pro2820 Flat PanelMonitor User’s Guide
Page 34
Disposingof Lenovo computer components
Some Lenovo computer products sold in Japan may have components
that contain heavy metals or other environmental sensitive substances.
To properly dispose of disused components, such as a printed circuit
board or drive, use the methods described above for collecting and
recycling a disused computer or monitor.
Trademarks
The following terms are trademarks of Lenovo in the United States, other
countries, or both:
Lenovo
The Lenovo logo
ThinkCentre
ThinkPad
ThinkVision
Microsoft, Windows, and Windows NT are trademarks of the Microsoft
group of companies.
Other company, product, or service names may be trademarks or service
marks of others.
Notices B-3
Page 35
Turkish statement of compliance
The Lenovo product meets the requirements of the Republic of Turkey Directive
on the Restriction of the Use of Certain Hazardous Substances in Electrical and
Electronic Equipment (EEE).
Lenovo and the Lenovo logo are trademarks of Lenovo in the United States, other
countries, or both.
B-4 ThinkVision Pro2820 Flat PanelMonitor User’s Guide
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