Lenovo 6423, 6427, 6449, 6439, 6483 User Manual

ThinkStation
User Guid e

Note

Before using this information and the product it supports, be sure to read the Safety and Warranty Guide that came with this
product and Appendix B, “Notices,” on page 57.

Second Edition (July 2008)

© Copyright Lenovo 2005, 2008.
Portions © Copyright International Business Machines Corporation 2005.
All rights reserved.

LENOVO products, data, computer software, and services have been developed exclusively at private expense and
are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted
rights to use, reproduction and disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered
pursuant a General Services Administration ″GSA″ contract, use, reproduction, or disclosure is subject to restrictions
set forth in Contract No. GS-35F-05925.

Contents

Introduction . . . . . . . . . . . . .v

Chapter 1. Important safety information 1

Additional safety requirements for machine types

6427, 6449, and 6493 . . . . . . . . . . . .1

Chapter 2. Arranging your workspace . .3

Comfort . . . . . . . . . . . . . . . .3

Glare and lighting . . . . . . . . . . . .3

Air circulation . . . . . . . . . . . . . .4

Electrical outlets and cable lengths . . . . . . .4

Chapter 3. Setting up your computer . .5

Connecting your computer . . . . . . . . .5

Turning on computer power . . . . . . . . .11

Finishing the software installation . . . . . . .11

Completing important tasks . . . . . . . . .11

Updating your operating system . . . . . . .12

Installing other operating systems . . . . . . .12

Updating your antivirus software . . . . . . .12

Shutting down the computer . . . . . . . .12

Installing external options . . . . . . . . .12

Features . . . . . . . . . . . . . . .13

Specifications . . . . . . . . . . . . . .16

Chapter 4. Software overview . . . . .17

Software provided with your Windows operating

system . . . . . . . . . . . . . . . .17

Software provided by Lenovo . . . . . . .17

PC-Doctor for WINPE, PC-Doctor for Windows 17

Adobe Acrobat Reader . . . . . . . . . .18

Chapter 5. Using the Setup Utility . . .19

Starting the Setup Utility program . . . . . . .19

Viewing and changing settings . . . . . . . .19

Using passwords . . . . . . . . . . . .19

Password considerations . . . . . . . . .19

User Password . . . . . . . . . . . .20

Administrator Password . . . . . . . . .20

Setting, changing, and deleting a password . . .20

Selecting a startup device . . . . . . . . . .20

Selecting a temporary startup device . . . . .20

Selecting or changing the startup device sequence 21

Advanced settings . . . . . . . . . . . .21

Exiting from the Setup Utility program . . . . .21

Chapter 6. Installing and configuring

RAID . . . . . . . . . . . . . . .23

Attaching S ATA hard disk drives . . . . . . .23

Configuring the system BIOS to enable

embedded S ATA RAID functionality . . . . .23

Creating RAID volumes . . . . . . . . .23

Deleting RAID volumes . . . . . . . . .24

SUPPORTED SAS RAID configurations . . . .24

Configuring the system BIOS to enable SAS

RAID functionality . . . . . . . . . . .24

Configuring the system BIOS to enable SAS

RAID 0 functionality . . . . . . . . . .25

Configuring the system BIOS to enable SAS

RAID 1 functionality . . . . . . . . . .25

Configuring a mirrored volume with three to five

disks, with an optional hot spare disk: . . . .26

Configuring the system BIOS to enable SAS

RAID 1E functionality . . . . . . . . . .26

Chapter 7. Updating system programs 29

Using system programs . . . . . . . . . .29

Updating (flashing) BIOS from a diskette or

CD-ROM . . . . . . . . . . . . . . .29

Updating (flashing) BIOS from your operating

system . . . . . . . . . . . . . . . .30

Chapter 8. Troubleshooting and

diagnostics . . . . . . . . . . . . .31

Basic troubleshooting . . . . . . . . . . .31

Diagnostic programs . . . . . . . . . . .32

PC-Doctor for Windows . . . . . . . . .33

PC-Doctor for Windows PE . . . . . . . .33

PC-Doctor for DOS . . . . . . . . . . .33

Cleaning the mouse . . . . . . . . . . .35

Optical mouse . . . . . . . . . . . .35

Non-optical mouse . . . . . . . . . . .35

Chapter 9. Recovering software . . . .37

Creating and using the Product Recovery disc . . .37
Performing backup and recovery operations . . .38

Using the Rescue and Recovery workspace . . . .39

Creating and using rescue media . . . . . . .40

Creating and using a Recovery Repair diskette . .41

Recovering or installing device drivers . . . . .42

Setting a rescue device in the startup sequence . .43

Solving recovery problems . . . . . . . . .43

Chapter 10. Getting information, help,

and service . . . . . . . . . . . . .45

Information resources . . . . . . . . . . .45

Online Books folder . . . . . . . . . .45

ThinkVantage Productivity Center . . . . . .45

Safety and Warranty . . . . . . . . . .46

www.lenovo.com . . . . . . . . . . .46

Help and service . . . . . . . . . . . .46

Using the documentation and diagnostic

programs . . . . . . . . . . . . . .46

Calling for service . . . . . . . . . . .47

Using other services . . . . . . . . . .47

Purchasing additional services . . . . . . .48

© Lenovo 2005, 2008. Portions © IBM Corp. 2005. iii

Appendix A. Manual modem

commands . . . . . . . . . . . . .49

Basic AT commands . . . . . . . . . . .49

Extended AT commands . . . . . . . . . .51

MNP/V.42/V.42bis/V.44 commands . . . . . .52

Fax Class 1 commands . . . . . . . . . .53

Fax Class 2 commands . . . . . . . . . .53

Voice commands . . . . . . . . . . . . .54

Appendix B. Notices . . . . . . . . .57

Television output notice . . . . . . . . . .58

Trademarks . . . . . . . . . . . . . .58

Index . . . . . . . . . . . . . . .59

iv User Guide

Introduction

This User Guide contains the following information:

v Chapter 1, “Important safety information,” on page 1 provides information about

where to find safety information for this product.

v Chapter 2, “Arranging your workspace,” on page 3 provides information about

setting up your computer for comfort and the impact of light sources, air
circulation, and electrical outlets.

v Chapter 3, “Setting up your computer,” on page 5 provides information about

setting up your computer, and also installing the operating system and other
software.

v Chapter 4, “Software overview,” on page 17 provides information about the

software for this computer.

v Chapter 5, “Using the Setup Utility,” on page 19 provides instructions on how to

view and change the configuration settings of your computer.

v Chapter 7, “Updating system programs,” on page 29 provides information about

updating POST/BIOS and how to recover from a POST/BIOS update failure.

v Chapter 8, “Troubleshooting and diagnostics,” on page 31 provides information

about basic troubleshooting and diagnostic tools for your computer.

v Chapter 9, “Recovering software,” on page 37 provides instructions on how to

use the ThinkVantage® Rescue and Recovery® program to create product
recovery disks, back up data, recover software, and restore the entire contents of
your hard disk drive to a previously saved state.

v Chapter 10, “Getting information, help, and service,” on page 45 provides

information about the wide variety of helpful resources available from Lenovo.

v Appendix A, “Manual modem commands,” on page 49 provides commands for

manually programming your modem.

v Appendix B, “Notices,” on page 57 provides notices and trademark information.

© Lenovo 2005, 2008. Portions © IBM Corp. 2005. v

vi User Guide

Chapter 1. Important safety information

CAUTION:
Before using this manual, it is important that you read and understand all the
related safety information for this product. Refer to the Safety and Warranty Guide
that you received with this product for the latest safety information. Reading
and understanding this safety information reduces the risk of personal injury
and or damage to your product.

If you no longer have a copy of the Safety and Warranty Guide, you can obtain one
online from the Lenovo Support Web site at:
http://www.lenovo.com/support/

Additional safety requirements for machine types 6427, 6449, and 6493

ThinkStation™ machine types 6427, 6449, and 6493 require two persons to lift or
carry.

© Lenovo 2005, 2008. Portions © IBM Corp. 2005. 1

2 User Guide

Chapter 2. Arranging your workspace

To get the most from your computer, arrange both the equipment you use and
your work area to suit your needs and the kind of work you do. Your comfort is of
foremost importance, but light sources, air circulation, and the location of electrical
outlets can also affect the way you arrange your workspace.

Comfort

Although no single working position is ideal for everyone, here are a few
guidelines to help you find a position that suits you best.

Sitting in the same position for a long time can cause fatigue. The backrest and
seat of your chair should adjust independently and provide good support. The seat
should have a curved front to relieve pressure on the thighs. Adjust the seat so
that your thighs are parallel to the floor and your feet are either flat on the floor or
on a footrest.

When using the keyboard, keep your forearms parallel to the floor and your wrists
in a comfortable position. Use a light touch on the keyboard and your hands and
fingers relaxed. Change the angle of the keyboard for maximum comfort by
adjusting the position of the keyboard feet.

Viewing Distance

Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place
the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inch),
and position it so you can view it without having to twist your body. Also,
position other equipment you use regularly, such as the telephone or a mouse,
within easy reach.

Glare and lighting

Position the monitor to minimize glare and reflections from overhead lights,
windows, and other light sources. Reflected light from shiny surfaces can cause
annoying reflections on your monitor screen. Place the monitor at right angles to
windows and other light sources, when possible. Reduce overhead lighting, if
necessary, by turning off lights or using lower wattage bulbs. If you install the
monitor near a window, use curtains or blinds to block the sunlight. You can adjust
the brightness and contrast controls on the monitor as the room lighting changes
throughout the day.

Lower
Back
Support

Seat
Height

© Lenovo 2005, 2008. Portions © IBM Corp. 2005. 3

Where it is impossible to avoid reflections or to adjust the lighting, an antiglare
filter placed over the screen might be helpful. However, these filters might affect
the clarity of the image on the screen; try them only after you have exhausted
other methods of reducing glare.

Dust buildup compounds problems associated with glare. Remember to clean your
monitor screen periodically using a soft cloth as directed in your monitor
documentation.

Air circulation

Your computer and monitor produce heat. The computer has a fan that pulls in
fresh air and forces out hot air. The monitor lets hot air escape through vents.
Blocking the air vents can cause overheating, which might result in a malfunction
or damage. Place the computer and monitor so that nothing blocks the air vents;
usually, 51 mm (2 in.) of air space is sufficient. Also, make sure the vented air is
not blowing on someone else.

Electrical outlets and cable lengths

The location of electrical outlets, the length of power cords and cables that connect
to the monitor, printer, and other devices might determine the final placement of
your computer.

When arranging your workspace:

v Avoid the use of extension cords. When possible, plug the computer power cord

directly into an electrical outlet.

v Keep power cords and cables neatly routed away from walkways and other

areas where they might get kicked accidentally.

more information about power cords, refer to the Safety and Warranty Guide

For
that was provided with your computer.

4 User Guide

Chapter 3. Setting up your computer

Read and understand the Safety and Warranty Guide before you set up your
computer. Reading and understanding the safety information reduces the risk of
personal injury and or damage to your product.

Set up your computer in the best possible work area that suits your needs and
habits. For more information, see Chapter 2, “Arranging your workspace,” on page

3.

Connecting your computer

Use the following information when connecting your computer.

v Look for the small connector icons on the back of your computer. Match the

connectors to the icons.

v If your computer cables and connector panel have color-coded connectors, match

the color of the cable end with the color of the connector. For example, match a
blue cable end with a blue connector or a red cable end with a red connector.

Depending on your model type, your computer might not have all of the

Note:

connectors that are described in this section.

1. Check the position of the voltage-selection switch on the rear of the computer.

Use a ballpoint pen to slide the switch, if necessary.

Note: Some models are equipped with a voltage-selection switch located on

the rear of the computer. Ensure you set the voltage-selection switch to
match the voltage available at your electrical outlet. Setting the
voltage-selection switch-incorrectly can cause permanent damage to the
computer.

If your computer does not have a voltage-selection switch, your
computer is designed to operate only at the voltage provided in the
country where the computer was originally purchased.

If you relocate your computer to another country, be aware of the
following:
* If your computer does not have a voltage-selection switch, do not
connect the computer to an electrical outlet until you have verified that
the voltage is the same as it was in the country where the computer
was originally purchased.
* If your computer has a voltage-selection switch, do not connect the
computer to an electrical outlet until you have verified that the
voltage-selection switch is set to match the voltage in that country.

© Lenovo 2005, 2008. Portions © IBM Corp. 2005. 5

v If the voltage supply range is 100–127 V AC, set the switch to 115 V.

v If the voltage supply range is 200–240 V AC, set the switch to 230 V.

115

2. Connect the keyboard cable to the appropriate keyboard connector, either the

standard keyboard connector 1 or the Universal Serial Bus (USB) connector
2.

Note: Some models will have keyboards with a fingerprint reader.

3. Connect the USB mouse cable to the appropriate mouse connector.

6 User Guide

4. Connect the monitor cable to the monitor connector on the computer.

v If you have a Video Graphics Array (VGA) Standard monitor, connect the

cable to the connector as shown.

Note: If your model has two monitor connectors, be sure to use the

connector on the graphics adapter.

v If you have a digital video interface (DVI) monitor, your computer must

have an adapter installed that supports the DVI monitor. Connect the cable
to the connector as shown.

Chapter 3. Setting up your computer 7

5. If you have a modem, connect the modem using the following information.

PHONE

LINE

1 This illustration shows the two connections on the back of the computer that are

PHONE

LINE

PHONE

LINE

E

N

O

H

P

E

IN

L

needed to set up your modem.

2 In the United States and other countries or regions that use the RJ-11 telephone

outlet, attach one end of the telephone cable to the telephone and the other end to
the telephone connector on the back of the computer. Attach one end of the modem
cable to the modem connector on the back of the computer and the other end to the
telephone outlet.

3 In countries or regions that do not use RJ-11 telephone outlets, a splitter or converter

is required to attach the cables to the telephone outlet, as shown at the top of the
illustration. Yo u also can use the splitter or converter without the telephone, as
shown at the bottom of the illustration.

6. If you have audio devices, attach them using the following instructions. For

more information about speakers, see steps 7 and 8 on page 9.

8 User Guide

1 Audio line-in This connector receives audio signals from an external audio device,

such as a stereo system.

2 Audio line-out This connector sends audio signals from the computer to external

devices, such as powered stereo speakers.

3 Microphone Use this connector to attach a microphone to your computer when

you want to record sound or if you use speech-recognition software.

4 Headphone Use this connector to attach headphones to your computer when you

want to listen to music or other sounds without disturbing anyone.
This connector might be located on the front of the computer.

7. If you have powered speakers with an ac adapter:

a. Connect the cable that runs between the speakers, if necessary. On some

speakers, this cable is permanently attached.

b. Connect the ac adapter cable to the speaker.

c. Connect the speakers to the computer.

d. Connect the ac adapter to the ac power source.

8. If you have unpowered speakers with no ac adapter:

a. Connect the cable that runs between the speakers, if necessary. On some

speakers, this cable is permanently attached.

b. Connect the speakers to the computer.

Chapter 3. Setting up your computer 9

9. Connect any additional devices that you have. Your computer might not have

all connectors that are shown.

1394

1394

1 USB connector Use this connector to attach a device that requires a USB

connection, such as a keyboard, mouse, scanner, printer, or
personal digital assistant (PDA).

2 Serial connector Use this connector to attach an external modem, serial printer,

or other device that uses a 9-pin serial connector.

3 S-video connector Use this connector to attach a television set that has an

S-Video connector. This connector is present on some
high-performance video adapters.

4 Parallel connector Use this connector to attach a parallel printer or any other

device that requires a 25-pin parallel connection.

5 Ethernet connector Use this connector to attach the computer to an Ethernet-type

local area network or to a cable modem.

Important: To operate the computer within FCC limits when it
is connected to an Ethernet network, use a Category 5
Ethernet cable.

6 MIDI/joystick connector Use this connector to attach a joystick, gamepad, or a musical

instrument digital interface (MIDI) device such as a MIDI
keyboard.

7 IEEE 1394 connector This connector is sometimes called Firewire because it

transmits data rapidly. There are two types of IEEE 1394
connectors: the 4-pin and the 6-pin. IEEE 1394 offers
connection to several types of consumer electronics, including
digital audio devices and scanners.

10. Connect the power cords to properly grounded electrical outlets.

10 User Guide

Turning on computer power

Turn on the monitor and other external devices first, and then turn on the
computer. When the power-on self-test (POST) is finished, the logo window closes.
If your computer has preinstalled software, the software installation program
starts.

If you experience any problems during startup, refer to Chapter 10, “Getting
information, help, and service,” on page 45. Yo u can get additional help and
information by telephone through the Customer Support Center. Refer to the safety
and warranty information that is provided with your computer for the Service and
Support worldwide telephone list.

Finishing the software installation

Important

Read the license agreements carefully before using the programs on this
computer. These agreements detail your rights, obligations, and warranties for
the software on this computer. By using these programs, you accept the terms
of the agreements. If you do not accept the agreements, do not use the
programs. Instead, promptly return the entire computer for a full refund.

The first time you start your computer, follow the instructions on the screen to

complete the software installation. If you do not complete the software installation
the first time the computer is turned on, unpredictable results might occur.

Note: Some models might have a multilingual version of Microsoft® Windows

operating system preinstalled. If your computer has the multilingual
version, you will be prompted to choose a language during the installation
process. After installation, the language version can be changed through the
Windows Control Panel.

Completing important tasks

After you have set up your computer, perform the following tasks, which will save
you time and trouble later:

v Create a diagnostic CD image, diagnostic diskettes, or rescue media. Diagnostic

programs are used to test hardware components of your computer and report
operating-system-controlled settings that can cause hardware failures. Making a
diagnostic CD image, diagnostic diskettes, or rescue media ahead of time assures
that you will be able to run diagnostics if the Rescue and Recovery workspace
becomes inaccessible. See “PC-Doctor for DOS” on page 33 for more
information. Also, see “Creating and using rescue media” on page 40.

v Record your computer machine type, model, and serial number. If you need

service or technical support, you will probably be asked for this information. For
further information, refer to the safety and warranty information that is
provided with your computer.

®

Chapter 3. Setting up your computer 11

Updating your operating system

Microsoft makes updates available for various operating systems through the
Microsoft Windows Update Web site. The Web site automatically determines what
Windows updates are available for your specific computer and lists those updates
only. Updates could include security fixes, new versions of Windows components
(such as media player), fixes to other portions of the Windows operating system,
or enhancements.

Installing other operating systems

If you install your own operating system, follow the instructions that come with
your operating system CDs or diskettes. Remember to install all device drivers
after you install your operating system. Installation instructions are usually
provided with the device drivers.

Updating your antivirus software

Your computer comes with antivirus software you can use to detect and eliminate
viruses. Lenovo provides a full version of antivirus software on your hard disk
drive with a free 90-day subscription. After 90 days, you must get a new virus
definition.

Shutting down the computer

When you turn off your computer, always follow the shutdown procedure for your
operating system. This prevents the loss of unsaved data or damage to your
software programs. To shut down the Microsoft Windows Vista® operating system,
open the Start menu from the Windows desktop, move the cursor to the arrow
next to the lock workstation button, and select Shut Down.

Installing external options

For information about installing external options for your computer, refer to

″Installing external options″ in the ThinkStation Hardware Installation and Replacement
Guide .

12 User Guide

Features

This section provides an overview of the computer features and preinstalled
software.

System information

The following information covers a variety of models. For information for
your specific model, use the Setup Utility. See Chapter 5, “Using the Setup
Utility,” on page 19.

Microprocessor

v Machine types 6423, 6439, and 6483: Intel Core™ 2

v Machine types 6427, 6449, and 6493: Intel Xeon

®

v Internal cache (size varies by model type)

Memory

v Machine types 6423, 6439, and 6483 support for four double data rate 3 error

correction code unbuffered dual inline memory modules (DDR3 EEC UDIMMs)

v Machine types 6427, 6449, and 6493 support for eight double data rate 2 fully

buffered dual inline memory modules (DDR2 FBDIMMs)

v Flash memory for system programs (varies by model type)

Internal

drives

v 3.5-inch, half-inch (slim) diskette drive (optional)

v Card reader (optional)

v Serial Advanced Technology Attachment (SATA) internal hard disk drive (some

models)

v Serial attached SCSI (SAS) (some models)

v Optical drive (some models)

subsystem

Video

v Graphics card (specified by customer)

subsystem

Audio

v On-board high-definition audio

v Available PCI sound card

v Microphone and headphone connectors on the front panel

v Six ports on the rear panel

v Mono internal speaker (some models)

Connectivity

v Two 10/100/1000 Mbps integrated Ethernet controllers

v Peripheral Component Interconnect (PCI) V.90 Data/Fax modem (some models)

System

management features

v Preboot Execution Environment (PXE) and Dynamic Host Configuration Protocol

(DHCP)

v Wake on LAN

®

Chapter 3. Setting up your computer 13

v Wake on Ring (in the Setup Utility program, this feature is called Serial Port

Ring Detect for an external modem)

v Remote Administration

v Automatic power-on startup

v System Management (SM) BIOS and SM software

v Ability to store power-on self-test (POST) hardware test results

Input/output

features

v 9-pin serial connector

v Machine types 6427, 6449, and 6493, four rear and two front USB connectors

v Machine types 6423, 6439, and 6483, eight rear and two front USB connectors

v Ethernet connectors

v VGA or DVI monitor connector (requires video card)

v Machine types 6427, 6449, and 6493, eight audio connectors on the rear panel

(7.1 analog out, 7.1 coax digital out, coax digital in, line-in, and microphone)

v Machine types 6423, 6439, and 6483, six audio connectors on the rear panel

(5.1 analog out, 7.1 optical digital out, line-in, and microphone)

v Two audio connectors (microphone and headphone) on the front panel

Expansion

for machine types 6423, 6439, and 6483

v Two optical drive bays

v One drive bay for either 3.5 inch diskette drive or a card reader

v Two 32-bit PCI adapter connectors

v One PCI Express x4 adapter connector (mechanical x16)

v Two PCI Express 2.0 x16 adapter connectors

v Three hard disk drive bays

Expansion

for machine types 6427, 6449, and 6493

v Three optical drive bays

v One drive bay for either 3.5 inch diskette drive or a card reader

v One 32-bit PCI adapter connector

v Two PCI-X 133/100MHz adapter connector

v Two PCI Express x4 adapter connectors (mechanical x8)

v Five hard disk drive bays

14 User Guide

Power

v Machine types 6423, 6439, and 6483 have a 650-watt power supply with

auto-sensing voltage-selection switch

v Machine types 6427, 6449, and 6493 have a 1000-watt power supply with

auto-sensing voltage-selection switch

v Automatic 50/60 Hz input frequency switching

v Advanced Configuration and Power Interface (ACPI) support

Security

features

v User and administrator passwords for BIOS access

v Support for the addition of an integrated cable lock (Kensington lock)

v Keyboard with fingerprint reader (some models, see the ThinkVantage

Productivity Center program for more information)

v Cover presence switch (some models)

v Startup sequence control

v Startup without diskette drive, keyboard, or mouse

v Unattended start mode

v Diskette and hard disk I/O control

v Serial and parallel port I/O control

Preinstalled

software

Your computer might come with preinstalled software. If it does, an operating
system, device drivers to support built-in features, and other support programs are
included.

Operating systems, preinstalled (varies by model)

Note: Not all countries or regions have these operating systems.

v Microsoft Windows Vista® Ultimate

Operating

systems, certified or tested for compatibility

1

(varies by model)

Microsoft Windows XP

1. The operating systems listed here are being certified or tested for compatibility at the time this publication goes to press.

Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this
booklet. Corrections and additions to this list are subject to change. To determine if an operating system has been certified or
tested for compatibility, check the We b site of the operating system vendor.

Chapter 3. Setting up your computer 15

Specifications

This section lists the physical specifications for all the ThinkStation machine types.

Dimensions machine types 6423, 6439, and 6483 tower:

Width: 175 mm (6.9 in.)

Height: 478 mm (18.8 in.) floor to top of handle

Depth: 460 mm (18.1 in.)

machine types 6423, 6439, and 6483 tower:

Weight

Maximum configuration: 16.33 kg (36 lbs)

Dimensions

Width: 210 mm (8 in.)

Height: 485 mm (19.1 in.)

Depth: 579 mm (22.8 in.)

Dimensions

Width: 427 mm (16.8 in.)

Height: 210 mm (8 in.)

Depth: 579 mm (22.8 in.)

Weight

Maximum configuration: 26.00 kg (57 lbs)

Environment

Air temperature:

Humidity:

Maximum altitude: 7000 ft (2133.6 m)

Electrical

Input voltage:

Electrical

Input voltage:

machine types 6427, 6449, and 6493 tower:

machine types 6427, 6449, and 6493 rack mounted:

machine types 6427, 6449, and 6493 rack mounted:

Operating at 0 - 3000 ft (914.4 m): 10° to 35°C (50° to 95°F)

Operating at 3000 ft - 7000 ft (2134 m): 10° to 32°C (50° to 89.6°F)

Non-operating: 10° to 43°C (50° to 110°F)

Operating: 10% to 80%

Non-operating: 10% to 90%

Transit: 10% to 90%

input machine types 6423, 6439, and 6483

Range 100 V - 240 V

Input kilovolt-amperes (kVA) (approximate)

Minimum configuration as shipped: 0.17 kVA

Maximum configuration: 0.8 kVA

input machine types 6427, 6449, and 6493

Range 100 V - 240 V

Input kilovolt-amperes (kVA) (approximate)

Minimum configuration as shipped: 0.17 kVA

Maximum configuration: 1.2 kVA

16 User Guide

Chapter 4. Software overview

The ThinkStation is manufactured with the Windows Vista operating system and
several preloaded applications. The applications can be specified by the client.

Software provided with your Windows operating system

This section describes the Windows Vista applications included with this product.

Software provided by Lenovo

This section describes software applications provided by Lenovo. The software
applications installed on your computer might vary depending on your model.

ThinkVantage Productivity Center

The Productivity Center program guides you to a host of information and tools to
help you set up, understand, maintain, and enhance your computer.

ThinkVantage Rescue and Recovery

The Rescue and Recovery program is a one button recovery and restore solution
that includes a set of self-recovery tools to help users diagnose, get help, and
recover from system crashes quickly, even if the primary operating system will not
boot.

ThinkVantage Client Security Solution

This unique hardware-software combination is available on select Lenovo
computers. It helps protect your information, including vital security information
like passwords, encryption keys and electronic credentials, while guarding against
unauthorized user access to data.

ThinkVantage System Update

System Update is a software program that helps you keep the software on your
system current, by downloading and installing software packages (applications,
device drivers, BIOS flashes and other updates). Some examples of software that
you would like to keep updated are programs provided by Lenovo, such as the
Rescue and Recovery program and the Productivity Center program.

System Migration Assistant

System Migration Assistant (SMA) is a software tool that enables system
administrators and individual users to migrate a work environment from one
computer to another.

Fingerprint software

Fingerprint software is operating system login only.

PC-Doctor for WINPE, PC-Doctor for Windows

This diagnostic program is preinstalled from the factory on your hard disk drive.
PC-Doctor for Windows works through the Windows operating system to diagnose
hardware problems and report operating-system-controlled settings that can cause
hardware failures. See “PC-Doctor for Windows” on page 33 for more information.

© Lenovo 2005, 2008. Portions © IBM Corp. 2005. 17

Adobe Acrobat Reader

This program allows you to view, navigate and print pdf files. See “Online Books
folder” on page 45 for more information about accessing the online books and the
Lenovo Web site.

18 User Guide

Chapter 5. Using the Setup Utility

The Setup Utility program is used to view and change the configuration settings of
your computer, regardless of which operating system you are using. However, the
operating-system settings might override any similar settings in the Setup Utility
program.

Starting the Setup Utility program

To start the Setup Utility program, do the following:

1. If your computer is turned on when you start this procedure, shut down the

operating system and turn off the computer.

2. Press and hold the F1 key then turn on the computer. When you hear multiple

beeps, release the F1 key.

Notes:

a. If you are using a USB keyboard and the Setup Utility program does not

display using this method, repeatedly press and release the F1 key rather
than leaving it pressed when turning on the computer.

b. If a user password or an administrator password has been set, the Setup

Utility program menu is not displayed until you type your password. For
more information, see “Using passwords.”

Setup Utility might start automatically when POST detects that hardware has

The
been removed or new hardware has been installed in your computer.

Viewing and changing settings

The Setup Utility program menu lists items that identify system configuration
topics. To view or change settings, see “Starting the Setup Utility program.”

When working with the Setup Utility program menu, you must use the keyboard.
The keys used to perform various tasks are displayed at the bottom of each screen.

Using passwords

By using the Setup Utility program, you can set passwords to prevent
unauthorized persons from gaining access to your computer and data. See
“Starting the Setup Utility program.” The following types of passwords are
available:

v User Password

v Administrator Password

do not have to set any passwords to use your computer. However, if you

You
decide to set any passwords, read the following sections.

Password considerations

A password can be any combination of up to twelve characters (a-z and 0-9) and
symbols. For security reasons, it is a good idea to use a strong password that
cannot be easily compromised. Passwords should adhere to the following rules:

v Have at least eight characters in length

© Lenovo 2005, 2008. Portions © IBM Corp. 2005. 19

v Contain at least one alphabetic character, one numeric character, and one symbol

v Contain at least one of the following symbols: , . / ` ; ’ []

v You can also use the space bar

v Setup Utility program and hard disk drive passwords are not case sensitive

v Not be your name or your user name

v Not be a common word or a common name

v Be significantly different from your previous password

User Password

When a User Password is set, the computer cannot be used until a valid password
is typed from the keyboard.

Administrator Password

When an Administrator Password is set, it deters unauthorized persons from
changing configuration settings. If you are responsible for maintaining the settings
of several computers, you might want to set an Administrator Password.

After you set an Administrator Password, a password prompt is displayed each
time you try to access the Setup Utility program.

If both the user and administrator passwords are set, you can type either
password. However, to change any configuration settings, you must use your
administrator password.

Setting, changing, and deleting a password

To set, change, or delete a password, do the following:

Note: A password can be any combination of up to twelve characters (A- Z, a-z,

and 0-9). For more information, see “Password considerations” on page 19.

1. Start the Setup Utility program (see Chapter 5, “Using the Setup Utility,” on

page 19).

2. From the Setup Utility program menu, select Security → Set Passwords.

3. Read the information displayed on the right side of the screen.

Selecting a startup device

If your computer does not start up (boot) from a device such as the CD-ROM,
diskette, or hard disk drive as expected, use one of the following procedures to
select a startup device.

Selecting a temporary startup device

Use this procedure to startup from any boot device.

20 User Guide

Note: Not all CDs, hard disk drives, and diskettes are bootable.

1. Turn off your computer.

2. Press and hold the F12 key then turn on the computer. When the Startup

Device Menu appears, release the F12 key.

Note: If you are using a USB keyboard and the Startup Device Menu does not

display using this method, repeatedly press and release the F12 key
rather than leaving it pressed when turning on the computer.

3. Select the desired startup device from the Startup Device Menu and press Enter

to begin.

Selecting a startup device from the Startup Device menu does not

Note:

permanently change the startup sequence.

Selecting or changing the startup device sequence

To view or permanently change the configured startup device sequence, do the
following:

1. Start the Setup Utility program (see “Starting the Setup Utility program” on

page 19).

2. Select Startup → Startup Sequence, and see the information displayed on the

right side of the screen.

3. Select the devices for the Primary Startup Sequence, the Automatic Startup

Sequence, and the Error Startup Sequence.

4. Select Exit from the Setup Utility menu and then Save Settings or Save and

exit the Setup Utility.

If you have changed these settings and want to return to the default settings, select
Load Default Settings on the Exit menu.

Advanced settings

On some computer models, the Advanced settings menu includes a setting to
Enable/Disable HyperThreading. This feature works only with
HyperThreading-aware operating systems, such as Windows XP. The default
setting for HyperThreading is Enabled. However, if you select Set Defaults and
are using an operating system other than Windows XP, your computer
performance might be degraded. Therefore, you should always set
HyperThreading to Disabled unless you are sure your operating system supports
HyperThreading.

Exiting from the Setup Utility program

After you finish viewing or changing settings, press Esc to return to the Setup
Utility program menu (you might have to press Esc several times). If you want to
save the new settings, select Save Settings or Save and exit the Setup Utility.
Otherwise, your changes will not be saved.

Chapter 5. Using the Setup Utility 21

22 User Guide

Chapter 6. Installing and configuring RAID

This section contains information about attaching S ATA devices and configuring
RAID for this product.

Attaching SATA hard disk drives

You must attach the minimum number of SATA drives for the level of RAID.

v RAID Level 0: Tw o drives minimum

v RAID Level 1: Tw o drives

v RAID Level 5: Three drives minimum

v RAID Level 10: Four drives (Available for two-processor system only)

Configuring the system BIOS to enable embedded SATA RAID functionality

This section describes how to configure the BIOS for RAID.

1. Press F1 to enter the system BIOS setup.

2. Use the arrow key on the keyboard to select Devices, and press Enter.

3. Use the arrow keys to select IDE Drive Setup, and press Enter.

4. Use the arrow keys to select SATA RAID, and press Enter.

5. Use the up and down arrow to select Enabled.

6. Press F10 to save the new settings.

Creating RAID volumes

This section describes how to use the Intel Matrix Storage Manager option ROM
Configuration Utility to create RAID volumes.

1. Press Ctrl+I when prompted to enter the Intel Matrix Storage Manager option

ROM configuration Utility.

To make enough physical drives available to create a RAID volume, see

Note:

“Deleting RAID volumes” on page 24.

2. Use the arrow keys to select Create RAID Volume, and press Enter.

3. Type a RAID Volume name in the Name field, and press Tab.

4. Use the arrow keys to select a RAID level in the RAID Level field, and press

Tab.

5. If appropriate, use the arrow keys to select the Stripe Size in the Stripe Size

field, and press Tab.

6. Type a volume size in the Capacity field, and press Tab.

7. To initiate volume creation, press Enter.

8. When prompted, press Y to accept the warning message and create the

volume.

9. To create additional RAID volumes, return to step 3 or select Exit and press

Enter.

10. Press Y when prompted to confirm the exit.

© Lenovo 2005, 2008. Portions © IBM Corp. 2005. 23

Deleting RAID volumes

This section describes how to use the Intel Matrix Storage Manager option ROM
Configuration Utility to delete RAID volumes.

1. Press Ctrl+I when prompted to enter the Intel Matrix Storage Manager option

ROM Configuration Utility.

2. Use the arrow keys to select the RAID volume to be deleted, and press Delete.

3. When prompted, press Y to confirm the deletion of the selected RAID volume.

4. After deleting a RAID volume, you can:

v Return to step 1 to delete additional RAID volumes.

v See “Creating RAID volumes” on page 23 for RAID volume creation.

v Use the arrow keys to select Exit and press Enter.

v Use the arrow keys to select Reset Disks to Non-RAID, and press Enter.

a. Use the arrow keys and space to mark individual physical disks to be

reset.

b. Use the space key to select, and then press Enter to complete the

selection.

c. When prompted, press Y to confirm the reset action.

d. After completing the Reset Disks to Non-RAID function, you can:

– Return to step 1 to delete additional RAID volumes.

– See “Creating RAID volumes” on page 23 for RAID volume creation.

– Use the arrow keys to select Exit and press Enter.

SUPPORTED SAS RAID configurations

This section provides information that is applicable only for a Windows
environment. For information about configuring RAID in a Linux environment,
contact your Linux software provider.

The following RAID configurations are supported on the Lenovo ThinkStation:

v RAID Level 0 – Striped disk array

– Two drives minimum.

– Better performance and no fault tolerance.

RAID Level 1 – Mirrored disk array

v

– Two drives.

– Improved read performance and 100% redundancy.

v RAID Level 1E (1 Enhanced)

– Three drives minimum

- Can always recover from a single drive failure and, in some cases, can
recover from two drives.

- High Performance.

Configuring the system BIOS to enable SAS RAID functionality

This section describes how to configure the system BIOS to enable SAS RAID
functionality.

1. Press F1 to enter the system BIOS setup.

2. Use the arrow keys on the keyboard to select Advanced, and press Enter.

3. Use the arrow keys to select the LSI SAS Interface, and press Enter.

24 User Guide

4. Use the up and down arrow to select Enabled, and press F10 to save the new

settings.

Configuring the system BIOS to enable SAS RAID 0 functionality

To configure the system BIOS to enable SAS RAID 0 functionality, use the LSI
Logic Config Utility as the SAS Configuration Utility. This utility assumes that the
system has the required number of disks.

1. Press Ctrl +C when prompted to start the LSI Logic Config Utility.

2. On the Adapter Properties screen, use the arrow key to select RAID Properties,

and press Enter. The RAID Properties screen is displayed.

3. Use the arrow key to select the first disk for the IS (Stripe) volume.

4. Use the arrow keys to move the Array Disk column for this disk,

and press +, - , or the space key to select Yes.

If a partition is defined on the disk, a message warns you that the data

Note:

will be lost when the striped volume is created.

5. Press M to Migrate, or D to delete the data on the drive.

6. Repeat the previous steps to select up to three more disks for the stripe

volume.

7. Press C to create the array after all drives have been chosen, and select Save

Changes. Exit this menu, press Enter, and select Save.

8. Repeat Step 4 and select View Existing Array to view the new Array.

9. To delete the new array, select Manage Array, and press Y.

Configuring the system BIOS to enable SAS RAID 1 functionality

To configure the system BIOS to enable SAS RAID 1 functionality, use the LSI
Logic Config Utility as the SAS Configuration Utility. This utility assumes that the
system has the required number of disks.

1. Press Ctrl +C when prompted to start the LSI Logic Config Utility.

2. On the Adapter Properties screen, use the arrow key to select RAID Properties.

3. Press Enter to go to the RAID Properties screen.

4. On the RAID Properties screen, use the arrow keys to select the first disk

(primary disk) for the IM (Mirror) volume, the disk with the data that you
want to mirror.

5. Then use the arrow keys to move the Array Disk column for this disk, and

press the Space key to select Ye s.

Note: If a partitions is defined on the disk, a message warns you that the data

will be lost when the striped volume is created.

6. Press M to Migrate, or D to delete the data on the drive.

7. When the Keep Data/Erase Disk message is displayed, press F3 to keep the

data currently on this disk. The value in the Array Disk column changes to
Primary.

8. Use the arrow keys to select the secondary (mirrored) disk for the IM volume.

Select Yes as the value for the Array Disk column.

Note: If a partition is defined on the disk, a message warns you that the data

will be lost when the mirrored volume is created.

Chapter 6. Installing and configuring RAID 25

9. Press Delete to confirm erasing data from the disk.

Configuring a mirrored volume with three to five disks, with an optional hot spare disk:

To configure a mirrored volume with three to five disks, with an optional hot spare
disk:

1. On the RAID Properties screen, use the arrow key to select the first disk for

the IM (Mirror) volume.

2. Use the arrow keys to move to the Array Disk column for this disk, and use

the + and – keys to select Yes as the value.

3. When the Keep Data/Erase Disk message appears, press Delete to erase the

disk.

4. Use the arrow keys to select the next disk for the IM volume. Select Yes as the

value for the Array Disk column.

If a partition is defined on the disk, a message warns you that the data

Note:

will be lost when the mirrored volume is created.

5. Press Delete to confirm erasing data from the disk.

6. Repeat the previous steps to select up to four more disks for the IM volume. If

you want to configure a hot spare disk for the volume, you can select up to
three more disks.

7. (Optional) Use the arrow keys to select a hot spare disk for the IM volume.

Select Yes as the value for the Hot Spare column.

8. When you have selected all disks for the IM volume, Press C to create the

array after all drives have been chosen, and then select Save Changes to exit
this menu. Press Enter and select Save.

9. Repeat Step 1 above and select View Existing Array to view the New Array.

10. To Delete the New Array, select Manage Array.

11. Then press Y to delete the New Array and exit the Adapter properties screen.

26 User Guide

Configuring the system BIOS to enable SAS RAID 1E functionality

To configure the system BIOS to enable SAS RAID 1E functionality, use the LSI
Logic Config Utility as the SAS Configuration Utility. This utility assumes that the
system has the required number of disks.

1. Press Ctrl+C when prompted to start the LSI Logic Config Utility.

2. On the Adapter Properties screen, use the arrow key to select RAID

Properties.

3. Press Enter to go to the RAID Properties screen. Continue with step 4 through

9 to configure a two-disk mirrored volume.

4. On the RAID Properties screen, use the arrow key to select the first disk for

the IME (Mirror) volume, the disk with the data that you want to mirror.

5. Use the arrow keys to move the Array Disk column for this disk, and press

Space, + or - key to select Yes.

Note: If a partition is defined on the disk, a message warns you that the data

will be lost when the striped volume is created.

6. Press M to Migrate, or D to delete the data on the drive.

7. When the Keep Data/Erase Disk message is displayed, press F3 to keep the

data currently on this disk. The value in the Array Disk column changes to
Primary.

8. Use the arrow keys to select the secondary (mirrored) disk for the IM volume.

Select Yes as the value for the Array Disk column.

Note: If a partition is defined on the disk, a message warns you that the data

will be lost when the mirrored volume is created. Press Delete to
confirm erasing data from the disk. To configure a mirrored volume
with the three to five disks, with an optional hot spare disk, see
“Configuring a mirrored volume with three to five disks, with an
optional hot spare disk:” on page 26.

9. On the RAID Properties screen, use the arrow key to select the first disk for

the IME volume.

10. Use the arrow keys to move to the Array Disk column for this disk, and use

the + and – keys to select Yes as the value.

11. When the Keep Data/Erase Disk message is displayed, press Delete to erase

the disk.

12. Use the arrow keys to select the next disk for the IME volume. Select Yes as

the value for the Array Disk column.

Note: If a partition is defined on the disk, a message warns you that the data

will be lost when the mirrored volume is created. Press Delete to
confirm erasing data from the disk.

13. Repeat the previous steps to select up to four more disks for the IME volume.

If you want to configure a hot spare disk for the volume, you can select up to
three more disks.

14. (Optional) Use the arrow keys to select a hot spare disk for the IME volume.

Select Yes as the value for the Hot Spare column.

15. When you have selected all disks for the IM volume, Press C to create the

array after all drives have been chosen, and then select Save Changes to exit
this menu. Press Enter and select Save.

16. Repeat Step 1 above and select View Existing Array to view the New Array.

17. To delete the New Array, select Manage Array.

18. Press Y to delete the New Array and exit the Adapter properties screen.

Chapter 6. Installing and configuring RAID 27

28 User Guide

Chapter 7. Updating system programs

This chapter contains information about updating POST/BIOS and how to recover
from a POST/BIOS update failure.

Using system programs

System programs are the basic layer of software built into your computer. They
include the power-on self-test (POST), the basic input/output system (BIOS) code,
and the Setup Utility program. POST is a set of tests and procedures that is
performed each time you turn on your computer. BIOS is a layer of software that
translates instructions from other layers of software into electrical signals that the
computer hardware can execute. Yo u can use the Setup Utility program to view
and change the configuration and setup of your computer.

Your computer system board has a module called electrically erasable
programmable read-only memory (EEPROM, also referred to as flash memory).
You can easily update POST, BIOS, and the Setup Utility program by starting your
computer using a flash update diskette or by running a special update program
from your operating system.

Lenovo might make changes and enhancements to the POST/BIOS. When updates
are released, they are available as downloadable files on the Lenovo We b site at:
http://www.lenovo.com
Instructions for using the POST/BIOS updates are available in a .TXT file that is
included with the update files. For most models, you can download either an
update program to create a system-program-update (flash) diskette or an update
program that can be run from the operating system.

Note: Yo u can download a self-starting bootable CD image (known as an .iso

image) of the diagnostics program from http://www.lenovo.com to support
systems without a diskette drive.

Updating (flashing) BIOS from a diskette or CD-ROM

This section describes how to update (flash) the BIOS using a diskette or
CD_ROM. System program updates are available at:
http://www.lenovo.com/support/

1. To update (flash) the BIOS:

v From a diskette, make sure the computer is turned off and insert a system

program update (flash diskette). Then turn the computer on. The update
begins.

v From a CD-ROM, make sure the computer is turned on. Insert the CD-ROM

into the optical drive.

2. Turn on the computer. If it is on already, you must turn it off and back on

again. The update begins.

3. When you are prompted to select a language, press the number on your

keyboard that corresponds to the language and then press Enter.

4. When prompted to change the serial number, press Y.

5. Type in the seven character serial number of your computer and then press

Enter.

© Lenovo 2005, 2008. Portions © IBM Corp. 2005. 29

6. When prompted to change the machine type/model, press Y.

7. Type in the seven character machine type/model of your computer and then

press Enter.

8. Follow the instructions on the screen to complete the update.

Updating (flashing) BIOS from your operating system

Note: Due to the constant improvements made to the We b site, We b page content

(including the links referenced in the following procedure) is subject to
change.

1. From your browser, type http://www.lenovo.com/support in the address field

and press Enter.

2. Locate the Downloadable files for your machine type as follows:

a. Type your machine type and click Go → Continue → Downloads and

drivers.

b. Under the BIOS category, click the Flash BIOS update.

c. Click the .TXT file that contains the installation instructions for the flash

BIOS update (flash from the operating system version).

Print these instructions. This is very important since they are not on the screen

3.

after the download begins.

4. From your browser, click Back to return to the list of files. Carefully follow the

printed instructions to download, extract, and install the update.

30 User Guide

Chapter 8. Troubleshooting and diagnostics

This chapter describes some basic troubleshooting and diagnostic programs. If your
computer problem is not described here, see Chapter 10, “Getting information,
help, and service,” on page 45 for additional troubleshooting resources.

Basic troubleshooting

The following table provides information to help you troubleshoot your computer
problem.

Symptom Action

The computer does not start
when you press the power
button.

Verify that:

v The power cord is plugged into the rear of the computer and into a working

electrical outlet.

v If your computer has a secondary power switch on the back of the computer,

make sure that it is switched on.

v The power indicator on the front of the computer is on.

If

you cannot correct the problem, have the computer serviced. Refer to the

safety and warranty information that is provided with your computer for a list of
service and support telephone numbers.

The monitor screen is blank. Verify that:

v The monitor cable is securely attached to the rear of the monitor and to the

rear of the computer.

v The monitor power cord is plugged into the monitor and into a working

electrical outlet.

v The monitor is turned on and the brightness and contrast controls are set

correctly.

v The monitor signal cable is securely connected to the monitor and to the

monitor connector on the computer.

If

you cannot correct the problem, have the computer serviced. Refer to the

safety and warranty information that is provided with your computer for a list of
service and support telephone numbers.

The keyboard does not work.
The computer does not respond
to the keyboard.

Verify that:

v The computer is turned on.

v The monitor is turned on and the brightness and contrast controls are set

correctly.

v The keyboard is securely connected to the keyboard connector on the

computer.

v No keys are stuck.

If

you cannot correct the problem, have the computer serviced. Refer to the

safety and warranty information that is provided with your computer for a list of
service and support telephone numbers.

© Lenovo 2005, 2008. Portions © IBM Corp. 2005. 31

Symptom Action

The USB Keyboard does not
work.

Verify that:

v The computer is turned on.

v The keyboard is securely connected to a USB connector on the front or rear of

the computer.

v No keys are stuck.

If

you cannot correct the problem, have the computer serviced. Refer to the

safety and warranty information that is provided with your computer for a list of
service and support telephone numbers.

The mouse does not work. The
computer does not respond to
the mouse.

Verify that:

v The computer is turned on.

v The mouse is securely connected to the mouse connector on the computer.

v The mouse is clean. Refer to “Cleaning the mouse” on page 35 for further

information.

If

you cannot correct the problem, have the computer serviced. Refer to the

safety and warranty information that is provided with your computer for a list of
service and support telephone numbers.

The operating system will not
start.

Verify that:

v There is no diskette in the diskette drive.

The startup sequence includes the device where the operating system resides.

v

Usually, the operating system is on the hard disk drive. For more information,
see “Selecting a startup device” on page 20.

The computer beeps multiple
times before the operating
system starts.

Diagnostic programs

Diagnostic programs are used to test hardware components of your computer and
report operating-system-controlled settings that can cause hardware failures. There
are two diagnostic programs preinstalled on your computer to help you diagnose
problems:

v PC-Doctor for Windows (used when diagnosing problems while running the

Windows operating system)

v PC-Doctor for Windows PE (used when your Windows operating system will

not start)

Notes:

1. You can also download the latest version of the PC-Doctor for Windows and

PC-Doctor for DOS diagnostic programs from:
http://www.lenovo.com/support/

2. If you are unable to isolate and repair the problem yourself by running the

applicable version of PC-Doctor, click the Save Button in the PC-Doctor-log-file
display. You will need to have all problem-related log files available when you
speak to a Lenovo technical support representative.

If

you cannot correct the problem, have the computer serviced. Refer to the

safety and warranty information that is provided with your computer for a list of
service and support telephone numbers.

Verify that no keys are stuck down.

If you cannot correct the problem, have the computer serviced. Refer to the
safety and warranty information that is provided with your computer for a list of
service and support telephone numbers.

32 User Guide

PC-Doctor for Windows

PC-Doctor for Windows is a diagnostic program that works through the Windows
operating system. The PC-Doctor for Windows diagnostic program enables you to
view symptoms and solutions for computer problems, access the Lenovo
troubleshooting center, update system drivers, and review system information.

To run PC-Doctor for Windows, click Start → All Programs → PC-Doctor for
Windows → PC-Doctor for Windows. Follow the instructions on the screen. For
additional information about running the diagnostic program, refer to the
PC-Doctor for Windows help system.

If you still suspect a problem after PC-Doctor for Windows runs successfully, run
PC-Doctor for DOS or PC-Doctor for Windows PE to help you diagnose the
computer problem.

PC-Doctor for Windows also has problem determination aids that determine
software and usage problems.

PC-Doctor for Windows PE

The PC-Doctor for Windows PE diagnostic program is part of the Rescue and
Recovery workspace on each Lenovo computer. Use PC-Doctor for Windows PE, if
you are unable to start the Windows operating system or if PC-Doctor for
Windows has not been successful in isolating a possible problem.

Running diagnostics from the Rescue and Recovery workspace

You can run the PC-Doctor for Windows PE diagnostic program from the Rescue
and Recovery workspace. To run diagnostics from the Rescue and Recovery
workspace, use the following procedure:

1. Shut down the operating system and turn off the computer.

2. Repeatedly press and release the F11 key as you turn on the computer.

3. When you hear beeps or see a logo screen, stop pressing the F11 key. The

Rescue and Recovery workspace opens.

4. From the Rescue and Recovery workspace, select Diagnose hardware.

5. The diagnostic program opens automatically. Select the diagnostic test you

want to run. Press the F1 key for additional help.

6. Follow the instructions on the screen.

Rescue media includes PC-Doctor for Windows PE. For more information

Note:

about rescue media, see the User Guide for the computer.

PC-Doctor for DOS

Use PC-Doctor for DOS, if you are unable to start the Windows operating system
or if PC-Doctor for Windows has not been successful in isolating a possible
problem. Yo u can run PC-Doctor for DOS from a diagnostic CD image or
diagnostic diskettes that have been created.

Note: It is important to create a diagnostic CD image or diagnostic diskettes in

case PC-Doctor for Windows PE cannot be run from the Rescue and
Recovery workspace.

Chapter 8. Troubleshooting and diagnostics 33

Creating a diagnostic CD image

To create a diagnostic CD image, download a self-starting bootable CD image
(known as an .iso image) of the diagnostic program from
http://www.lenovo.com/support/. After you download the image, you can create
the CD using any CD burning software.

If the computer does not have a CD burner or you do not have Internet access, see
“Creating diagnostic diskettes.”

Creating diagnostic diskettes

To create diagnostic diskettes, download the PC-Doctor for DOS diagnostic
program from http://www.lenovo.com/support/ onto two blank, formatted
diskettes.

If you do not have Internet access, create the diagnostic diskettes using the
following procedure:

Note: Yo u will need a diskette drive on the computer or a USB diskette drive to

complete this procedure.

1. Shut down the operating system and turn off the computer.

2. If you are using a USB diskette drive, plug it into the computer.

3. Repeatedly press and release the F11 key as you turn on the computer.

4. When you hear beeps or see a logo screen, stop pressing the F11 key. The

Rescue and Recovery workspace opens.

Note: For some models, press the Esc key to enter Rescue and Recovery.

5. From the Rescue and Recovery workspace, select Create diagnostic disks.

6. Follow the instructions on the screen.

7. When prompted, insert a blank, formatted diskette into the diskette drive and

continue to follow the instructions on the screen.

8. When the operation is complete, remove the diskette and click Quit.

9. Insert another blank, formatted diskette into the diskette drive and continue to

follow the instructions on the screen.

10. When the operation is complete, remove the diskette and click Quit.

Running diagnostics from the CD or diskettes

To run diagnostics from the diagnostic CD image or diagnostic diskettes that you
created, use the following procedure:

1. Make sure the computer is turned off.

2. If you are running diagnostics from diskettes using a USB diskette drive, plug

in the USB device.

3. Insert the CD into the optical drive or the first diagnostic diskette into the

diskette drive.

4. Restart the computer.

Note: If the diagnostic program does not start, you might not have your optical

drive or diskette drive set as a startable device. See “Selecting a startup
device” on page 20 for instructions on how to change the startup device.

5. When the diagnostics program opens, follow the instructions on the screen.

34 User Guide

Note: If you are running diagnostics from a diskette, when prompted, remove

the first diskette and insert the second diskette.

6. When the program finishes, be sure to remove the CD or diskette from the

drive.

7. Select the diagnostic test you want to run. Press the F1 key for additional help.

Cleaning the mouse

This section provides instructions on how to clean an optical or non-optical mouse.

Optical mouse

An optical mouse uses a light-emitting diode (LED) and an optical sensor to
navigate the pointer. If the pointer on the screen does not move smoothly with the
optical mouse, you might need to clean the mouse. To clean the optical mouse:

1. Turn off your computer.

2. Disconnect the mouse cable from the computer.

3. Turn the mouse upside down to look at the lens.

a. If there is a smudge on the lens, gently clean the area with a plain

b. If there is debris in the lens, gently blow the debris away from the area.

4. Check the surface on which you are using the mouse. If you have a very

intricate picture or pattern beneath the mouse it may be difficult for the digital
signal processor (DSP) to determine changes in the mouse position.

5. Reconnect the mouse cable to the computer.

6. Turn your computer back on.

cotton-tipped swab.

Non-optical mouse

The non-optical mouse uses a ball to navigate the pointer. If the pointer on the
screen does not move smoothly with the mouse, you might need to clean the
mouse. To clean the non-optical mouse:

Note: The following illustration might be slightly different from your mouse.

Chapter 8. Troubleshooting and diagnostics 35

1 Retainer ring
2 Ball
3 Plastic rollers
4 Ball cage

To clean a mouse with a ball, follow the instructions below:

1. Turn off your computer.

2. Disconnect the mouse cable from the computer.

3. Turn the mouse upside down. Twist the retainer ring 1 to the unlocked

position to remove the ball.

4. Place your hand over the retainer ring and ball 2, and then turn the mouse

right-side up, so that the retainer ring and ball fall out into your hand.

5. Wash the ball in warm, soapy water then dry it with a clean cloth.

6. Blow air carefully into the ball cage 4 to dislodge dust and lint.

7. Look for a build up of dirt on the plastic rollers 3 inside the ball cage. This

build up usually appears as a stripe running across the middle of the rollers.

8. If the rollers are dirty, clean them by using a cotton swab soaked in isopropyl

(rubbing) alcohol. Turn the rollers with your finger and continue swabbing
them until all the dirt is removed. Be sure the rollers are still centered in their
channels after you clean them.

9. Remove any fibers from the swab that might be remaining on the rollers.

10. Replace the ball and the retainer ring. Twist the retainer ring to the locked

position.

11. Reconnect the mouse cable to the computer.

12. Turn your computer back on.

36 User Guide

Chapter 9. Recovering software

This chapter will help you become familiar with recovery solutions provided by
Lenovo. This chapter explains how and when to use the following recovery
methods:

v Creating and using Product Recovery discs

v Performing backup and recovery operations

v Using the Rescue and Recovery workspace

v Creating and using rescue media

v Creating and using a Recovery Repair diskette

v Recovering or installing device drivers

v Setting a rescue device in the startup sequence

v Solving recovery problems

There are a variety of methods to choose from when considering how to

Note:

recover software in the event of a software or hardware-related problem.
Some methods vary depending on the type of operating system you have.

Creating and using the Product Recovery disc

If your computer is equipped with a recordable CD or DVD drive, you can create a
set of Product Recovery discs that enables you to restore the contents of the hard
disk drive to the same state as when the computer was originally shipped from the
factory. Product Recovery discs are useful if you transfer the computer to another
area, sell the computer, recycle the computer, or as a last resort put the computer
in an operational state after all other methods of recovery have failed. As a
precautionary measure, it is important to create a set of Product Recovery discs as
soon as possible.

Note: The recovery operations you can perform using Product Recovery discs vary

depending on the operating system from which they were created. Your
Microsoft Windows license permits you to create only one set of Product
Recovery discs, so it is important that you store the discs in a safe place
after you make them.

To create Product Recovery discs, do the following:

1. From the Windows desktop, click Start → All Programs → ThinkVantage →

Create Recovery Media.

2. Follow the instructions on the screen.

following list explains how Product Recovery discs are used on different

The
operating systems:

v Windows XP: Use Product Recovery discs to restore your computer to the

original factory contents, perform a custom factory recovery, or to perform other
rescue and recovery operations such as rescuing individual files.

v Windows Vista: Use Product Recovery discs to restore your computer to the

original factory contents only.

using Product Recovery discs on Windows XP, you are given the option to

When
enter the Rescue and Recovery workspace and choose from a variety of recovery

© Lenovo 2005, 2008. Portions © IBM Corp. 2005. 37

operations. When using Product Recovery discs on Windows Vista, you are
prompted to insert your Product Recovery discs and are guided through the
process of restoring from original factory contents only.

To use Product Recovery discs on Windows XP, do the following:

Attention: When you restore the factory contents from the Product Recovery

discs, all files currently on the hard disk drive will be deleted and replaced by the
original factory contents. During the restore process, you will be given the
opportunity to save one or more files currently on your hard disk drive to other
media before any data is removed.

1. Insert Product Recovery disc 1 into your CD or DVD drive.

2. Restart your computer.

3. After a short delay, the Rescue and Recovery workspace opens.

Note: If the Rescue and Recovery workspace fails to open, you might not have

your startup device (CD drive or DVD drive) set correctly in your BIOS
startup sequence. For more information, see “Setting a rescue device in
the startup sequence” on page 43.

4. In the Rescue and Recovery menu, click Restore your system.

5. Follow the instructions on the screen. Insert the appropriate Product Recovery

disc when prompted.

After restoring your hard disk drive to the original factory content, you

Note:

might have to reinstall some software or drivers. See “Using the Rescue and
Recovery workspace” on page 39 for details.

To use Product Recovery discs on Windows Vista, do the following:

Attention: When you restore the factory contents from the Product Recovery

discs, all files currently on the hard disk drive will be deleted and replaced by the
original factory contents.

1. Insert Product Recovery disc 1 into your CD or DVD drive.

2. Restart your computer.

3. Follow the instructions on the screen. Insert the appropriate Product Recovery

disc when prompted.

After restoring your hard disk drive to the original factory content, you

Note:

might have to reinstall some software or drivers. See “Using the Rescue and
Recovery workspace” on page 39 for details.

Performing backup and recovery operations

The Rescue and Recovery program enables you to back up your complete hard
disk drive contents including the operating system, data files, application
programs, and personal settings. You can designate where the Rescue and
Recovery program stores the backup:

v On a protected area of your hard disk drive

v On a second hard disk drive installed in your computer

v On an externally attached USB hard disk drive

v On a network drive

v On recordable CDs or DVDs (a recordable CD or DVD drive is required for this

option)

38 User Guide

After you have backed up your hard disk drive, you can restore the complete
contents of the hard disk drive, restore selected files only, or restore only the
Windows operating system and applications.

To perform a backup operation using the Rescue and Recovery program, do the
following:

1. From the Windows desktop, click Start → All Programs → ThinkVantage →

Rescue and Recovery. The Rescue and Recovery program opens.

2. From the Rescue and Recovery main window, click Back up your hard drive

select backup operation options.

3. Follow the instructions on the screen.

perform a restore operation using the Rescue and Recovery program, do the

To
following:

1. From the Windows desktop, click Start → All Programs → ThinkVantage →

Rescue and Recovery. The Rescue and Recovery program opens.

2. From the Rescue and Recovery main window, click Restore your system from

a backup icon.

3. Follow the instructions on the screen.

information about performing a restore operation from the Rescue and

For
Recovery workspace, see “Using the Rescue and Recovery workspace.”

Using the Rescue and Recovery workspace

The Rescue and Recovery workspace resides in a protected, hidden area of your
hard disk drive that operates independently from the Windows operating system.
This enables you to perform recovery operations even if the Windows operating
system cannot be started. You can perform the following recovery operations from
the Rescue and Recovery workspace:

v Rescue files from your hard disk drive or from a backup: The Rescue and

Recovery workspace enables you to locate files on your hard disk drive and
transfer them to a network drive or other recordable media, such as a USB hard
disk drive or a diskette. This solution is available, even if you did not back up
your files or if changes were made to the files since your last backup operation.
You also can rescue individual files from a Rescue and Recovery backup located
on your local hard disk drive, a USB device, or a network drive.

v Restore your hard disk drive from a Rescue and Recovery backup: When you

perform a backup operation using the Rescue and Recovery program, you can
perform restore operations from the Rescue and Recovery workspace, even if
you cannot start the Windows operating system.

v Restore your hard disk drive to the factory contents: The Rescue and Recovery

workspace enables you to restore the complete contents of your hard disk drive
to the same state as it was when originally shipped from the factory. If you have
multiple partitions on your hard disk drive, you have the option to restore the
factory contents to the C: partition and leave the other partitions intact. Because
the Rescue and Recovery workspace operates independently from the Windows
operating system, you can restore the factory contents even if you cannot start
the Windows operating system.

Chapter 9. Recovering software 39

Attention: If you restore the hard disk drive from a Rescue and Recovery backup
or restore the hard disk drive to the factory contents, all files on the primary hard
disk drive partition (usually drive C) will be deleted in the recovery process. If
possible, make copies of important files. If you are unable to start the Windows
operating system, you can use the Rescue files feature in the Rescue and Recovery
workspace to copy files from your hard disk drive to other media.

To start the Rescue and Recovery workspace, do the following:

1. Turn off your computer.

2. Restart your computer.

3. Repeatedly press and release the F11 key.

4. When you hear beeps or see a logo screen, release the F11 key.

5. If you set a Rescue and Recovery password, type your password when

prompted. The Rescue and Recovery workspace opens after a short delay.

Note: If the Rescue and Recovery workspace fails to open, see “Solving

recovery problems” on page 43.

6. Do one of the of the following:

v To rescue files from your hard disk drive or from a backup, click Rescue

files; then, follow the instructions on the screen.

v To restore your hard disk drive from a Rescue and Recovery backup or to

restore your hard drive to the factory contents, click Restore your system;
then, follow the instructions on the screen.

v For information about other features of the Rescue and Recovery workspace,

click Help.

Notes:

1. After restoring a hard disk drive to the original factory contents you might

have to reinstall device drivers for some devices. See “Recovering or installing
device drivers” on page 42.

2. Some computers come with Microsoft Office or Microsoft Works preinstalled. If

you need to recover or reinstall your Microsoft Office or Microsoft Works
applications, you must use the Microsoft Office CD or Microsoft Works CD. These
CDs are provided only with computers that come with Microsoft Office or
Microsoft Works preinstalled.

Creating and using rescue media

Rescue media such as a CD or USB hard disk drive enables you to recover from
failures that prevent you from gaining access to the Rescue and Recovery
workspace on your hard disk drive.

Note: The recovery operations you can perform using rescue media vary

depending on the operating system. The rescue disc can be started in any
type of CD or DVD. Rescue media also contains a PC-Doctor diagnostics
program, which enables you to run diagnostics from the rescue media.

40 User Guide

To create rescue media, do the following:

1. From the Windows desktop, click Start → All Programs → ThinkVantage →

Create Recovery Media.

2. In the Rescue Media area, select the type of rescue media you want to create.

You can create rescue media using a CD, USB hard drive, or a second internal
hard disk drive.

3. Click OK.

4. Follow the instructions on the screen.

The following list explains how Product Recovery discs are used on different
operating systems:

v Windows XP: Use Product Recovery discs to restore your computer to the

original factory contents, perform a custom factory recovery, or to perform other
rescue and recovery operations such as rescuing individual files.

v Windows Vista: Use rescue media to perform all recovery operations except the

ability to restore to the original factory contents and custom factory recovery.

To use rescue media, do one of the following:

v If your rescue media is on CDs or DVDs, insert the rescue disc and restart your

computer.

v If your rescue media is on a USB hard disk drive, attach your USB hard disk

drive to one of the USB connectors on your computer, then restart on your
computer.

v If you are using a second internal hard disk drive, set the startup sequence to

start from that drive.

the rescue media starts, the Rescue and Recovery workspace opens. Help for

When
each feature is available from the Rescue and Recovery workspace. If your rescue
media fails to start, you might not have your rescue device (CD drive, DVD drive,
or USB device) set correctly in your BIOS startup sequence. For more information,
see “Setting a rescue device in the startup sequence” on page 43.

Creating and using a Recovery Repair diskette

If you are unable to access the Rescue and Recovery workspace or the Windows
environment, use a Recovery Repair diskette to repair the Rescue and Recovery
workspace or repair a file needed to enter the Windows environment. It is
important to create a Recovery Repair diskette as soon as possible and store it in a
safe place as a precautionary measure.

To create a Recovery Repair diskette, do the following:

1. Start your computer and operating system.

2. Using an Internet browser, go to the following Web address:

http://www.lenovo.com/think/support/site.wss/document.do?lndocid=MIGR-54483

3. Insert a diskette into diskette drive A. Information on the diskette will be

erased and the diskette will be formatted appropriately.

4. Double-click on the appropriate file name. The diskette is created.

5. Take out the diskette and label it Recovery Repair diskette.

To use the Recovery Repair diskette, do the following:

1. Shut down the operating system and turn off the computer.

Chapter 9. Recovering software 41

2. Insert the Recovery Repair diskette into diskette drive A.

3. Turn on the computer and follow the instructions on the screen.

Note: If the repair operation finishes without error, you will be able to access the

Rescue and Recovery workspace by repeatedly pressing the F11 key while
you restart your computer. When you hear beeps or see a logo screen,
release the F11 key. You will also be able to access the Windows
environment after the repair operation finishes.

If an error message appears during the repair operation and the repair operation
cannot be completed, you might have a problem with the partition that contains
the Rescue and Recovery workspace. Use your rescue media to access the Rescue
and Recovery workspace. For information about creating and using rescue media,
see “Creating and using rescue media” on page 40.

Recovering or installing device drivers

Before you can recover or install device drivers, your operating system must be
installed on your computer. Make sure that you have the documentation and
software media for the device.

Device drivers for factory-installed devices are located on the computer hard disk
drive (usually drive C) in the SWTOOLS\drivers folder. Other device drivers are
on the software media that come with individual devices.

The latest device drivers for factory-installed devices also are available at:
http://www.lenovo.com/think/support/

To reinstall a device driver for a factory-installed device, do the following:

1. Start your computer and operating system.

2. Use Windows Explorer or My Computer to display the directory structure of

your hard disk drive.

3. Open the C:\SWTOOLS folder.

4. Open the DRIVERS folder. Within the DRIVERS folder are several subfolders

that are named for various devices that are installed in your computer (for
example, AUDIO or VIDEO).

5. Open the appropriate device subfolder.

6. Use one of the following methods to reinstall the device driver:

v In the device subfolder, look for a README.TXT or other file with the .TXT

extension. This file might be named after the operating system, such as
WIN98.TXT. The text file has information on how to reinstall that device
driver.

v If the device subfolder contains a file with an .INF extension, you can use the

Add New Hardware program (located in the Windows Control Panel) to
reinstall the device driver. Not all device drivers can be reinstalled using this
program. In the Add New Hardware program, when prompted for the
device driver that you want to install, click Have Disk and Browse. Then
select the appropriate device driver file from the device subfolder.

v In the device subfolder, look for a SETUP.EXE file. Double-click SETUP.EXE

and follow the instructions on the screen.

42 User Guide

Setting a rescue device in the startup sequence

Before you start the Rescue and Recovery program from a CD, DVD, USB hard
disk drive, or any external device, you must first change the startup sequence in
the Setup Utility.

To view or change the startup sequence, do the following:

1. With the computer turned off, repeatedly press and release the F1 key while

you turn on the computer.

2. When the logo screen appears, or you hear a series of beeps, release the F1 key.

3. If you are prompted for a password, type your current password.

4. From the Setup Utility main menu, use the right-arrow key to select Startup.

5. Arrange the startup sequence to meet your needs.

6. Press the Esc key twice to go to the Setup Utility exit menu.

7. Use the down-arrow key to select Save and exit the Setup Utility, then press

Enter.

8. When the Setup Confirmation window appears, press Enter.

9. The computer restarts.

Note: If you are using an external device, you first must turn off your computer

before connecting the external device.

For more information on Setup Utility, see Chapter 5, “Using the Setup Utility,” on
page 19.

Solving recovery problems

If you are unable to access the Rescue and Recovery workspace or the Windows
environment, you can:

v Use your rescue media (CD, DVD, or USB hard disk drive) to start the Rescue

and Recovery workspace. See “Creating and using rescue media” on page 40 for
details.

v Use a Recovery Repair diskette to repair the Rescue and Recovery workspace or

repair a file needed to enter the Windows environment. See “Creating and using
a Recovery Repair diskette” on page 41 for details.

v Use a set of Product Recovery discs if your intent is to restore the hard disk

drive to its original factory contents. See “Creating and using the Product
Recovery disc” on page 37.

is important to create a Recovery Repair diskette, rescue media, and a set of

It
Product Recovery discs as soon as possible and store them in a safe place.

If you are unable to access the Rescue and Recovery workspace or the Windows
environment from rescue media, a Recovery Repair diskette, or a set of Product
Recovery CDs, you might not have the rescue device, CD drive, DVD drive, or
USB hard disk drive defined as a startup device in the BIOS startup sequence. For
more information, see “Setting a rescue device in the startup sequence.”

Chapter 9. Recovering software 43

44 User Guide

Chapter 10. Getting information, help, and service

This chapter contains information about help, service, and technical assistance for
products manufactured by Lenovo.

Information resources

This section describes how to access useful resources relating to your computing
needs.

Online Books folder

The Online Books folder provides publications to help you set up and use your
computer. The Online Books folder is preinstalled on your computer and requires
no Internet access to view the publications. In addition to this ThinkStation User
Guide, the ThinkStation Hardware Installation and Replacement Guide is also available
in the Online Books folder.

The ThinkStation Hardware Installation and Replacement Guide provides step-by-step
instructions for replacing Customer Replacement Units (CRUs) in your computer.
CRUs are computer parts that can be upgraded or replaced by the customer.

To view a publication, click Start → All Programs → Online Books to open the
online books list. Then, double-click the appropriate publication. The publications
are also available on the Lenovo We b site at:
http://www.lenovo.com

Notes:

1. These publications are in Portable Document Format (PDF) format, which

requires Adobe Acrobat Reader to be installed. If Adobe Acrobat Reader has
not yet been installed on your computer, a message will appear when you
attempt to view the PDF file and you will be guided through the Adobe
Acrobat Reader installation.

2. The publications that are preinstalled on your computer are available in other

languages on the Lenovo Support We b site at:
http://www.lenovo.com/support/

3. If you want to install a different language version of Adobe Acrobat Reader

than the version provided on your computer, go to the Adobe We b site at
http://www.adobe.com and download the version you want to use.

ThinkVantage Productivity Center

The ThinkVantage Productivity Center program contains information sources and
tools designed to make computing easier and secure.

The ThinkVantage Productivity Center program provides information about your
computer and easy access to various technologies, such as:

v The Rescue and Recovery program

v Productivity Center

v Client Security Solutions

v Factory Recovery

v System Updates

© Lenovo 2005, 2008. Portions © IBM Corp. 2005. 45

v Service and support

ThinkVantage Technologies are only available on select Lenovo computers.

Note:

To access the ThinkVantage Productivity Center program, click Start → All
Programs → ThinkVantage → Productivity Center.

Safety and Warranty

The safety and warranty information that is provided with your computer contains
information on safety, and warranty, notices. Read and understand all safety
information before using this product.

www.lenovo.com

The Lenovo Web site (www.lenovo.com) provides information and services to help
you buy, upgrade, and maintain your computer. You can access up-to-date
information for your computer on the Lenovo Web site. From the www.lenovo.com
Web site, you can also:

v Shop for:

– Desktop and notebook computers,

– Monitors

– Projectors

– Upgrades and accessories

– Special offers.

Purchase additional services, such as support for hardware, operating systems,

v

application programs, network setup and configuration, and custom
installations.

v Purchase upgrades and extended hardware repair services.

v Download the latest device drivers and software updates for your computer

model.

v Access the online manuals.

v Access the Lenovo Statement of Limited Warranty.

v Access troubleshooting and support information for your computer model and

other supported products.

v Find the service and support phone number for your country or region.

v Find a service provider located near you.

Help and service

This section contains information about obtaining help and service.

Using the documentation and diagnostic programs

If you experience a problem with your computer, see Chapter 8, “Troubleshooting
and diagnostics,” on page 31. For information on additional resources to help you
troubleshoot your computer problem, see “Information resources” on page 45.

If you suspect a software problem, see the documentation, including README
files and online help, that comes with the operating system or application program.

Most computers come with a set of diagnostic programs that you can use to help
you identify hardware problems. For instructions on using the diagnostic
programs, see “Diagnostic programs” on page 32.

46 User Guide

Lenovo maintains pages on the World Wide We b where you can get the latest
technical information and download device drivers and updates. To access these
pages, go to http://www.lenovo.com/support/ and follow the instructions.

Calling for service

During the warranty period you can get help and information by telephone
through the Customer Support Center.

These services are available during the warranty period:

v Problem determination - Trained personnel are available to assist you with

determining a hardware problem and deciding what action is necessary to fix
the problem.

v Hardware repair - If the problem is caused by hardware under warranty, trained

service personnel are available to provide the applicable level of service.

v Engineering Change management - There might be changes that are required

after a product has been sold. Lenovo or your reseller will make selected
Engineering Changes (ECs) available that apply to your hardware.

items are not covered by the warranty.

These
v Replacement or use of parts not manufactured for or by Lenovo or

non-warranted Lenovo parts

v Identification of software problem sources
v Configuration of BIOS as part of an installation or upgrade
v Changes, modifications, or upgrades to device drivers
v Installation and maintenance of network operating systems (NOS)
v Installation and maintenance of application programs

to the safety and warranty information that is provided with your computer

Refer
for a complete explanation of warranty terms. Yo u must retain your proof of
purchase to obtain warranty service.

For a list of service and support phone numbers for your country or region, go to
http://www.lenovo.com/support/ and click Support phone list or refer to the
safety and warranty information provided with your computer.

Note: Phone numbers are subject to change without notice. If the number for your

country or region is not provided, contact your Lenovo reseller or Lenovo
marketing representative.

If possible, be at your computer when you call. Have the following information
available:

v Machine type and model
v Serial numbers of your hardware products
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information

Using other services

If you travel with your computer or relocate it to a country where your desktop or
notebook computer machine type is sold, your computer might be eligible for
International Warranty Service, which automatically entitles you to obtain warranty
service throughout the warranty period. Service will be performed by service
providers authorized to perform warranty service.

Chapter 10. Getting information, help, and service 47

Service methods and procedures vary by country, and some services might not be
available in all countries. International Warranty Service is delivered through the
method of service (such as depot, carry-in, or on-site service) that is provided in
the servicing country. Service centers in certain countries might not be able to
service all models of a particular machine type. In some countries, fees and
restrictions might apply at the time of service.

To determine whether your computer is eligible for International Warranty Service
and to view a list of the countries where service is available, go to
http://www.lenovo.com/support/, click Warranty, and follow the instructions on
the screen.

For technical assistance with the installation of or questions related to Service
Packs for your preinstalled Microsoft Windows product, refer to the Microsoft
Product Support Services Web site at http://support.microsoft.com/directory/, or
you can contact the Customer Support Center. Some fees might apply.

Purchasing additional services

During and after the warranty period, you can purchase additional services, such
as support for hardware, operating systems, and application programs; network
setup and configuration; upgraded or extended hardware repair services; and
custom installations. Service availability and service name might vary by country
or region. For more information about these services, go to:
http://www.lenovo.com

48 User Guide

Appendix A. Manual modem commands

The following section lists commands for manually programming your modem.

Commands are accepted by the modem while it is in Command Mode. Your
modem is automatically in Command Mode until you dial a number and establish
a connection. Commands can be sent to your modem from a PC running
communication software or any other terminal devices.

All commands sent to the modem must begin with AT and end with ENTER. All
commands can be typed in either upper or lower case, but not mixed. To make the
command line more readable, spaces can be inserted between commands. If you
omit a parameter from a command that requires one, it is just like specifying a
parameter of 0.

Example:

ATH [ENTER]

Basic AT commands

In the following listings, all default settings are printed in bold text.

Command Function

A Manually answer incoming call.

A/ Repeat last command executed. Do not

D_ 0 - 9, A-D, # and *

DS=n Dial one of the four telephone numbers

E_ E0 Commands are not echoed

+++ Escape Characters - Switch from Data Mode

H_ H0 Force modem on-hook (hang up)

precede A/ with AT or follow with ENTER.

L last number redial

P pulse dialing

Note: Pulse dialing is not supported for
Australia, New Zealand, Norway, and South
Africa.

T touch-tone dialing

W wait for second dial tone

, pause

@ wait for five seconds of silence

! flash

; return to Command Mode after dialing

(n=0-3) stored in the modem non-volatile
memory.

E1 Commands are echoed

to Command Mode (T.I.E.S. Command)

© Lenovo 2005, 2008. Portions © IBM Corp. 2005. 49

Command Function

H1 Force modem off-hook (make busy)

Note: H1 command is not supported for Italy

I_ I0 Display product-identification code

I1 Factory ROM checksum test

I2 Internal memory test

I3 Firmware ID

I4 Reserved ID

L_ L0 Low speaker volume

L1 Low speaker volume

L2 Medium speaker volume

L3 High speaker volume

M_ M0 Internal speaker off

M1 Internal speaker on until carrier detected

M2 Internal speaker always on

M3 Internal speaker on until carrier detected and

off while dialing

N_ Included for compatibility only, provides no

effect

O_ O0 Return to Data Mode

O1 Return to Data Mode and initiate an equalizer

retrain

P Set Pulse dial as default

Q_ Q0 Modem sends responses

Sr? Read and display value in register r.

Sr=n Set register r to value n (n = 0-255).

T Set Tone Dial as default

V_ V0 Numeric responses

V1 Word responses

W_ W0 Report DTE speed only

W1 Report line speed, error correction protocol,

and DTE speed.

W2 Report DCE speed only

X_ X0 Hayes Smartmodem 300 compatible

responses/blind dialing.

X1 Same as X0 plus all CONNECT

responses/blind dialing

X2 Same as X1 plus dial tone detection

X3 Same as X1 plus busy detection/blind dialing

X4 All responses and dial tone and busy signal

detection

Z_ Z0 Reset and retrieve active profile 0

Z1 Reset and retrieve active profile 1

50 User Guide

Extended AT commands

Command Function

&C_ &C0 Force Carrier Detect Signal High (ON)

&C1 Turn on CD when remote carrier is present

&D_ &D0 Modem ignores the DTR signal

&D1 Modem returns to Command Mode after DTR

toggle

&D2 Modem hangs up, returns to the Command

Mode after DTR toggle

&D3 Resets modem after DTR toggle

&F_ &F Recall factory default configuration

&G_ &G0 Guard tone disabled

&G1 Guard tone disabled

&G2 1800 Hz guard tone

&K_ &K0 Disable flow control

&K3 Enable RTS/CTS hardware flow control

&K4 Enable XON/XOFF software flow control

&K5 Enable transparent XON/XOFF flow control

&K6 Enable both RTS/CTS and XON/XOFF flow

control

&M_ &M0 Asynchronous operation

&P_ &P0 US setting for off-hook-to-on-hook ratio

&P1 UK and Hong Kong off-hook-to-on-hook ratio

&P2 Same as &P0 setting but at 20 pulses per

minute

&P3 Same as &P1 setting but at 20 pulses per

minute

&R_ &R0 Reserved

&R1 CTS operates per flow control requirements

&S_ &S0 Force DSR Signal High (ON)

&S1 DSR off in command mode, on in on-line

mode

&T_ &T0 Ends test in progress

&T1 Perform Local Analog Loopback Test

&T3 Perform Local Digital Loopback Test

&T4 Grant Remote Digital Loopback Test request

by remote modem

&T5 Deny Remote Digital Loopback Test request

&T6 Perform a Remote Digital Loopback Test

&T7 Perform a Remote Digital Loopback Test and

Self-Test

&T8 Perform Local Analog Loopback Test and

Self-Test

&V &V0 Displays Active and Stored Profiles

Appendix A. Manual modem commands 51

Command Function

&V1 Display Last Connection Statistics

&W_ &W0 Stores the active profile as Profile 0

&W1 Stores the active profile as Profile 1

%E_ %E0 Disable auto-retrain

%E1 Enable auto-retrain

+MS? Displays the current Select Modulation

settings

+MS=? Displays a list of supported Select Modulation

options

+MS=a,b,c,e,f Select modulation where: a=0, 1, 2, 3, 9, 10, 11,

12, 56, 64, 69; b=0-1; c=300-56000; d=300­56000; e=0-1; and f=0-1. A, b, c, d, e, f
default=12, 1, 300, 56000, 0, 0. Parameter “a”
specifies the modulation protocol desired
where: 0=V.21, 1=V.22, 2=V.22bis, 3=V.23,
9=V.32, 10=V.32bis, 11=V.34,

12=V.90,K56Flex,V.34......,56=K 56Flex,

V.90,V.34......, 64=Bell 103, and 69=Bell 212.

Parameter “b” specifies automode operations
where: 0=automode disabled, 1= automode
enabled with V.8/V.32 Annex A. Parameter
“c” specifies the minimum connection data
rate (300- 56000). Parameter “d” specifies the
maximum connection rate (300-56000);
Parameter “e” specifies the codec type (0=
Law, and 1=A-Law). Parameter “f” specifies
“robbed bit” signaling detection (0=detection
disabled 1=detection enabled)

MNP/V.42/V.42bis/V.44 commands

Command Function

%C_ %C0 Disable MNP Class 5 and V.42bis data compression

%C1 Enable MNP Class 5 data compression only

%C2 Enable V.42bis data compression only

%C3 Enable MNP Class 5 and V.42bis data compression

&Q_ &Q0 Direct data link only (same as \N1)

&Q5 V.42 data link with fallback options

&Q6 Normal data link only (same as \N0)

+DS44=0, 0 Disable V.44

+DS44=3, 0 Enable V.44

+DS44? Current values

+DS44=? List of support values

52 User Guide

Fax Class 1 commands

+FAE=n Data/Fax Auto Answer

+FCLASS=n Service Class

+FRH=n Receive data with HDLC framing

+FRM=n Receive data

+FRS=n Receive silence

+FTH=n Transmit data with HDLC framing

+FTM=n Transmit data

+FTS=n Stop transmission and wait

Fax Class 2 commands

+FCLASS=n Services class.

+FAA=n Adaptive answer.

+FAXERR Fax error value.

+FBOR Phase C data bit order.

+FBUF? Buffer size (read only).

+FCFR Indicate confirmation to receive.

+FCLASS= Service class.

+FCON Facsimile connection response.

+FCIG Set the polled station identification.

+FCIG: Report the polled station identification.

+FCR Capability to receive.

+FCR= Capability to receive.

+FCSI: Report the called station ID.

+FDCC= DCE capabilities parameters.

+FDCS: Report current session.

+FDCS= Current session results.

+FDIS: Report remote capabilities.

+FDIS= Current sessions parameters.

+FDR Begin or continue phase C receive data.

+FDT= Data transmission.

+FDTC: Report the polled station capabilities.

+FET: Post page message response.

+FET=N Transmit page punctuation.

+FHNG Call termination with status.

+FK Session termination.

+FLID= Local ID string.

+FLPL Document for polling.

+FMDL? Identify model.

+FMFR? Identify manufacturer.

Appendix A. Manual modem commands 53

+FPHCTO Phase C time out.

+FPOLL Indicates polling request.

+FPTS: Page transfer status.

+FPTS= Page transfer status.

+FREV? Identify revision.

+FSPT Enable polling.

+FTSI: Report the transmit station ID.

Voice commands

#BDR Select Baud Rate

#CID Enable Caller ID detection and reporting format

#CLS Select Data, Fax or Voice/Audio

#MDL? Identify Model

#MFR? Identify Manufacturer

#REV? Identify Revision Level

#TL Audio output transmit level

#VBQ? Query Buffer Size

#VBS Bits per sample (ADPCM or PCM)

#VBT Beep Tone Timer

#VCI? Identify Compression Method

#VLS Voice line select

#VRA Ringback goes away timer

#VRN Ringback never came timer

#VRX Voice Receive Mode

#VSDB Silence deletion tuner

#VSK Buffer skid setting

#VSP Silence detection period

#VSR Sampling rate selection

#VSS Silence deletion tuner

#VTD DTMF tone reporting capability

#VTM Enable timing mark placement

#VTS Generate tone signals

#VTX Voice transmit mode

54 User Guide

Attention Switzerland User:

If your Swisscom phone line does not have Taxsignal switched OFF, modem
function may be impaired. The impairment may be resolved by a filter with
the following specifications:

Telekom PTT SCR-BE
Taximpulssperrfilter-12kHz
PTT Art. 444.112.7
Bakom 93.0291.Z.N

Appendix A. Manual modem commands 55

56 User Guide

Appendix B. Notices

Lenovo may not offer the products, services, or features discussed in this
document in all countries. Consult your local Lenovo representative for
information on the products and services currently available in your area. Any
reference to a Lenovo product, program, or service is not intended to state or
imply that only that Lenovo product, program, or service may be used. Any
functionally equivalent product, program, or service that does not infringe any
Lenovo intellectual property right may be used instead. However, it is the user’s
responsibility to evaluate and verify the operation of any other product, program,
or service.

Lenovo may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you
any license to these patents. You can send license inquiries, in writing, to:

Lenovo (United States), Inc.
1009 Think Place - Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing

LENOVO

PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF

ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some
jurisdictions do not allow disclaimer of express or implied warranties in certain
transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. Lenovo may make improvements
and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice.

The products described in this document are not intended for use in implantation
or other life support applications where malfunction may result in injury or death
to persons. The information contained in this document does not affect or change
Lenovo product specifications or warranties. Nothing in this document shall
operate as an express or implied license or indemnity under the intellectual
property rights of Lenovo or third parties. All information contained in this
document was obtained in specific environments and is presented as an
illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it
believes appropriate without incurring any obligation to you.

Any references in this publication to non-Lenovo We b sites are provided for
convenience only and do not in any manner serve as an endorsement of those Web
sites. The materials at those We b sites are not part of the materials for this Lenovo
product, and use of those We b sites is at your own risk.

Any performance data contained herein was determined in a controlled
environment. Therefore, the result obtained in other operating environments may

© Lenovo 2005, 2008. Portions © IBM Corp. 2005. 57

vary significantly. Some measurements may have been made on development-level
systems and there is no guarantee that these measurements will be the same on
generally available systems. Furthermore, some measurements may have been
estimated through extrapolation. Actual results may vary. Users of this document
should verify the applicable data for their specific environment.

Television output notice

The following notice applies to models that have the factory-installed
television-output feature.

This product incorporates copyright protection technology that is protected by
method claims of certain U.S. patents and other intellectual property rights owned
by Macrovision Corporation and other rights owners. Use of this copyright
protection technology must be authorized by Macrovision Corporation, and is
intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is
prohibited.

Trademarks

The following terms are trademarks of Lenovo in the United States, other
countries, or both:

Lenovo
Rescue and Recovery
ThinkStation
ThinkVantage

The following terms are trademarks of International Business Machines
Corporation in the United States, other countries, or both:

Wake on LAN

Microsoft, Windows, and Windows Vista are trademarks of Microsoft Corporation
in the United States, other countries, or both.

Intel, Celeron, Core, Pentium, and Xeon are trademarks of Intel Corporation in the
United States, other countries, or both.

Other company, product, or service names may be trademarks or service marks of
others.

58 User Guide

Index

A

administrator, password 20
advanced settings 21
antivirus software, updating 12
arranging workspace 3
AT commands

basic 49
extended 51

audio subsystem 13

B

backup and recovery operations 38
basic trouble shooting 31
BIOS, updating (flashing) 29, 30
books folder, online 45

C

cable lengths 4
changing

password

startup device sequence 21
cleaning the mouse 35
comfort 3
commands

basic AT 49

fax class 1 53

fax class 2 53

manual modem 49

MNP/V.42/V.42bis/V.44 52

voice 54
computer

connecting

setting up your 5

shutting down 12
connecting your computer 5
considerations, passwords 19
creating

and

and using rescue media 40

product recovery disc 37
customer support center 47

20

your 5

using recovery repair diskette 41

D

deleting password 20
device drivers

installing

recovering 42
diagnostic

CD

diskettes 11
diagnostics programs, using 46
diagnostics, troubleshooting 31
disc, creating product recovery 37
diskette, creating and using a recovery repair 41
documentation, using 46

42

image 11

E

electrical outlets 4
environment, operating 16
Ethernet 13
exiting, setup utility 21
expansion adapters 14
external options, installing 12

F

fax class 1

commands 53

fax class 2

commands
features 13
flashing BIOS 29
folder, books online 45

53

G

getting

45

help

information 45

service 45
glare, lighting 3

H

help

and service 46

getting 45

I

important safety information 1
information

getting 45

important safety 1

resources 45

safety 46

warranty 46
input/output (I/O) features 14
installing

installing external options 12
internal drives 13
introduction v

drivers 42

device

operating system 12

software 11

L

Lenovo web site 46
lighting, glare 3

© Lenovo 2005, 2008. Portions © IBM Corp. 2005. 59

M

manual modem commands 49
media, creating and using rescue 40
MNP/V.42/V.42bis/V.44, commands 52
modem commands

basic AT 49
Extended AT 51
fax class 1 53
fax class 2 53
manual 49
MNP/V.42/V.42bis/V.44 52
Voice 54

mouse

cleaning 35
non-optical 35
optical mouse 35

N

non-optical mouse 35
notice, television output 58
notices 57

O

online books folder 45
operating system

installing 12

updating 12
operations, backup and recovery 38
optical mouse 35
outlets, electrical 4
overview, software 17

P

password

administrator 20

considerations 19

setting, changing, deleting 20

user 20
passwords, using 19
physical specifications 16
power

Advanced

support 14
features 14
turning off computer 12
turning on computer 11

power-on self-test (POST) 29
product recovery disc, creating 37
productivity center, ThinkVantage 45
programs, updating system 29
purchasing additional services 48

Configuration and Power Interface (ACPI)

Rescue and Recovery 37
rescue and recovery workspace 39
rescue device, starting 43
rescue media, creating and using 40
resources, information 45

S

safety 1
safety information 46
security

14

features

selecting

start up device 20
temporary startup device 20

service

help 46

and
customer support center 47
getting 45

services

47

other
purchasing additional 48

setting

password

20

rescue device 43
up your computer 5

settings

advanced

21

changing 19

viewing 19
Setup Utility 19
setup utility, exiting 21
software

installing

11

overview 17

recovering 37
solving recovery problems 43
starting the setup utility program 19
startup device 20

sequence, changing 21

temporary, selecting 20
system

management 13

programs 29

T

television output notice 58
temporary startup device 20
ThinkVantage productivity center 45
trademarks 58
troubleshooting, basic 31
troubleshooting, diagnostics 31
turning on power 11

R

recovering

recovery

60 User Guide

drivers 42

device
software 37

operations, backup and 38
problems, solving 43
repair diskette, creating and using 41
workspace, rescue and 39

U

updating

(flashing) BIOS 29

antivirus software 12

operating system 12

system programs 29
updating (flashing) BIOS 30
user, password 20
using

diagnostic

programs 46

using (continued)

documentation 46
other services 47
passwords 19
recovery repair diskette, creating and using 41
rescue media, creating and 40
Setup Utility 19

utility program, starting 19

V

video subsystem 13
viewing and changing settings 19
voice, commands 54

W

warranty information 46
web site, Lenovo 46
workspace, arranging 3
workspace, backup and recovery 39

Index 61

62 User Guide

Part Number: 43C9722

Printed in USA

(1P) P/N: 43C9722