Lenovo 6302, 6239, 8494, 7628, 7635 User Manual

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ThinkCentre User Guid e

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Note

Before using this information and the product it supports, be sure to read and understand the ThinkCentre Safety and Warranty Guide and “Notices,” on page 77.

Second Edition (May 2009)

LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered pursuant a General Services Administration ″GSA″ contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

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Important safety information . . . . . .v

Chapter 1. Product overview . . . . . .1

Features . . . . . . . . . . . . . . . .1

Specifications . . . . . . . . . . . . . .4

Software overview . . . . . . . . . . . .5

Software provided with your Windows operating

system . . . . . . . . . . . . . . .5

Locations . . . . . . . . . . . . . . .7

Locating connectors on the front of your computer 7 Locating connectors on the rear of your computer 8

Locating components . . . . . . . . . .10

Locating parts on the system board . . . . .11

Chapter 2. Installing options and

replacing hardware . . . . . . . . .13

Handling static-sensitive devices . . . . . . .13

Installing options and replacing hardware . . . .13

Installing external options . . . . . . . .14

Removing the computer cover . . . . . . .14

Removing and installing the front bezel . . . .15

Installing internal options . . . . . . . .16

Replacing the battery . . . . . . . . . .26

Replacing the power supply assembly . . . .27

Replacing the heat sink and fan assembly . . .28

Replacing the primary hard disk drive . . . .30

Replacing the secondary hard disk drive . . .32

Replacing the optical drive . . . . . . . .35

Replacing the diskette drive . . . . . . . .37

Replacing the front fan assembly . . . . . .39

Replacing the rear fan assembly . . . . . .40

Replacing the internal speaker . . . . . . .42

Replacing the keyboard . . . . . . . . .44

Replacing the mouse . . . . . . . . . .45

Completing the parts replacement . . . . . .45

Installing security features . . . . . . . . .46

Integrated cable lock . . . . . . . . . .47

Padlock . . . . . . . . . . . . . . .48

Password protection . . . . . . . . . .48

Erasing lost or forgotten passwords (clearing

CMOS) . . . . . . . . . . . . . . .48

Chapter 3. Recovery information . . .51

Creating and using Product Recovery discs . . . .51

Performing backup and recovery operations . . .52

Using the Rescue and Recovery workspace . . . .53

Creating and using rescue media . . . . . . .54

Creating and using a Recovery Repair diskette . .55

Recovering or installing device drivers . . . . .56

Setting a rescue device in the startup sequence . .57

Solving recovery problems . . . . . . . . .57

Viewing and changing settings . . . . . . . .59

Using passwords . . . . . . . . . . . .59

Password considerations . . . . . . . . .60

Power-On Password . . . . . . . . . .60

Privileged Access Password . . . . . . . .60

Hard Disk User Password . . . . . . . .60

Setting, changing, and deleting a password . . .60

Enabling or disabling a device . . . . . . . .61

Selecting a startup device . . . . . . . . . .61

Selecting a temporary startup device . . . . .61

Selecting or changing the startup device sequence 62

Advanced settings . . . . . . . . . . . .62

Exiting from the Setup Utility program . . . . .62

Chapter 5. Updating system programs 63

Using system programs . . . . . . . . . .63

Updating (flashing) BIOS from a disc . . . . . .63

Updating (flashing) BIOS from your operating

system . . . . . . . . . . . . . . . .64

Recovering from a POST/BIOS update failure . . .64

Chapter 6. Troubleshooting and

diagnostics . . . . . . . . . . . . .67

Basic troubleshooting . . . . . . . . . . .67

Diagnostic programs . . . . . . . . . . .69

Lenovo System Toolbox . . . . . . . . .69

PC-Doctor for Windows PE . . . . . . . .69

PC-Doctor for DOS . . . . . . . . . . .70

Cleaning the mouse . . . . . . . . . . .70

Optical mouse . . . . . . . . . . . .70

Non-optical mouse . . . . . . . . . . .71

Chapter 7. Getting information, help,

and service . . . . . . . . . . . . .73

Information resources . . . . . . . . . . .73

Online Books folder . . . . . . . . . .73

ThinkVantage Productivity Center . . . . . .73

Lenovo Welcome . . . . . . . . . . .74

Access Help . . . . . . . . . . . . .74

Safety and Warranty . . . . . . . . . .74

Lenovo We b site (http://www.lenovo.com) . . .74

Help and service . . . . . . . . . . . .75

Using the documentation and diagnostic

programs . . . . . . . . . . . . . .75

Calling for service . . . . . . . . . . .75

Using other services . . . . . . . . . .76

Purchasing additional services . . . . . . .76

Appendix. Notices . . . . . . . . . .77

Television output notice . . . . . . . . . .78

Trademarks . . . . . . . . . . . . . .78

Chapter 4. Using the Setup Utility . . .59

Starting the Setup Utility program . . . . . . .59

Index . . . . . . . . . . . . . . .79

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Important safety information

CAUTION: Before using this manual, be sure to read and understand all the related safety information for this product. Refer to the ThinkCentre Safety and Warranty Guide that you received with this product for the latest safety information. Reading and understanding this safety information reduces the risk of personal injury and or damage to your product.

If you no longer have a copy of the ThinkCentre Safety and Warranty Guide, you can obtain a Portable Document Format (PDF) version from the Lenovo® Support Web site at: http://www.lenovo.com/support

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Chapter 1. Product overview

This chapter provides an introduction to the features and options that are available for your computer. You can expand the capabilities of your computer by adding memory modules, drives, or adapter cards. When installing or replacing an option, use these instructions along with the instructions that come with the option.

Important: Before you install or replace any option, be sure to read and

understand the “Important safety information” first. These precautions and guidelines will help you work safely.

Use only computer parts provided by Lenovo.

Note:

Features

This section provides an overview of the computer features and preinstalled software.

System information

The following information covers a variety of models. For information about your specific model, use the Setup Utility program. See Chapter 4, “Using the Setup Utility,” on page 59.

Microprocessor

v Intel® Celeron® processor

v Intel Core™ 2 Duo processor

v Intel Core 2 Quad processor

v Intel Pentium® dual-core processor

v Internal cache (size varies by model type)

Memory

v Supports up to four DDR3 DIMMs

(double data rate 3 dual inline memory modules)

v Flash memory for system programs (varies by model type)

Internal

drives

v Diskette drive (some models)

v Optical drive

v Serial Advanced Technology Attachment (SATA) internal hard disk drive (some

models)

v Solid State Drive (SSD) (some models)

subsystem

Video

v Integrated graphics for a VGA (Video Graphics Array) connector and

DisplayPort connector

v PCI (Peripheral Component Interconnect) Express x16 graphics slot on the

system board for discrete graphics card

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Audio subsystem

v Audio line-in connector, audio line-out connector, and microphone connector on

the rear panel

v High Definition (HD) with ADI 1882 Audio Codec

v Microphone connector and headphone connector on the front panel

v Mono internal speaker (some models)

Connectivity

v 10/100/1000 Mbps integrated Ethernet controller

v PCI V.90 Data/Fax modem (some models)

System

management features

v Ability to store power-on self-test (POST) hardware test results

v Automatic power-on startup

v ASF 2.0 (Alert Standard Format)

v Intel Active Management Technology (AMT) (some models)

v Intel matrix storage manager

v Preboot Execution Environment (PXE) and Dynamic Host Configuration Protocol

(DHCP)

v Remote Administration

v Secure Managed Client (SMC) (some models)

v System Management (SM) BIOS and SM software

v Wake on LAN

v Wake on Ring (in the Setup Utility program, this feature is called Serial Port

Ring Detect for an external modem)

Input/Output

features

v 9-pin serial port (one standard and one optional)

v Eight USB connectors (two on the front panel and six on the rear panel)

v Ethernet connector

v One DisplayPort connector

v Standard keyboard connector (some models)

v Standard mouse connector (some models)

v Three audio connectors (audio line-in, audio line-out, and microphone) on the

rear panel

v Two audio connectors (microphone and headphone) on the front panel

v VGA monitor connector

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Expansion

v One diskette drive bay

v Two hard disk drive bays (one standard and one optional)

v Two optical drive bays

v Two 32-bit PCI adapter card slots

v One PCI Express x1 adapter card slot

v One PCI Express x16 graphic adapter card slot

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Power

v 280-watt auto-sensing power supply (some models)

v 280-watt power supply with manual voltage-selection switch (some models)

v 320-watt auto-sensing power supply (some models)

v 450-watt auto-sensing power supply (some models)

v Automatic 50/60 Hz input frequency switching

v Advanced Configuration and Power Interface (ACPI) support

Security

features

v Computrace

v Cover presence switch (also called intrusion switch, some models)

v Diskette drive and hard disk drive I/O control

v Hard Disk User Password

v Keyboard with fingerprint reader (some models, see the ThinkVantage

Productivity Center program for more information)

v Power-On Password (POP) and Privileged Access Password (PAP) for BIOS

access

v Serial and parallel port I/O control

v Startup sequence control

v Startup without diskette drive, keyboard, or mouse

v Support for the addition of an integrated cable lock (Kensington lock)

v Trusted Platform Module (TPM)

v Unattended start mode

v USB individual switch on/off

Preinstalled

software

Your computer might come with preinstalled software. If it does, an operating system, device drivers to support built-in features, and other support programs are included.

Operating system, preinstalled

Microsoft® Windows Vista

Notes:

1. Computer models without an internal hard disk drive do not have an operating

system preinstalled.

2. The Windows Vista operating system might not be available or supported in all

countries or regions.

Operating

v Linux

systems, certified or tested for compatibility

(varies by model type)

v Microsoft Windows® XP

1. The operating systems listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this booklet. Corrections and additions to this list are subject to change. To determine if an operating system has been certified or tested for compatibility, check the We b site of the operating system vendor.

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Specifications

This section lists the physical specifications for your computer.

Dimensions

Width: 175 mm (6.89 inches)

Height: 402 mm (15.83 inches)

Depth: 440 mm (17.32 inches)

Weight

Maximum configuration as shipped: 11 kg (24.25 lbs)

Environment

Air temperature:

Humidity:

Maximum altitude:

Electrical

Input voltage:

High range:

Operating: 10° to 35°C (50° to 95°F)

Non-operating: -40° to 60°C (-40° to 140°F) (with package)

Non-operating: -10° to 60°C (14° to 140°F) (without package)

Operating: 10% to 80% (10% per hour, non condensing)

Non-operating: 10% to 90% (10% per hour, non condensing)

Operating: -50 to 10,000 ft (-15.2 to 3,048 m)

Non-operating: -50 to 35,000 ft (-15.2 to 10,668 m)

input

Low range:

Minimum: 100 V AC

Maximum: 127 V AC

Input frequency range: 50 to 60 Hz

Voltage-selection switch setting: 115 V AC

Minimum: 200 V AC

Maximum: 240 V AC

Input frequency range: 50 to 60 Hz

Voltage-selection switch setting: 230 V AC

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Software overview

This section describes the software preinstalled on the computers that have an internal hard disk drive and an operating system from Lenovo.

Software provided with your Windows operating system

This section describes the Windows applications included with your computer.

Software provided by Lenovo

The following software applications are provided by Lenovo to help you improve productivity and reduce the cost associated with maintaining your computer. Software provided with your computer might vary depending on your model.

ThinkVantage Productivity Center: The ThinkVantage Productivity Center program guides you to a host of information and tools to help you set up, understand, maintain, and enhance your computer.

ThinkVantage Rescue and Recovery: The ThinkVantage Rescue and Recovery

(RnR) program is a one button recovery and restore solution that includes a set of self recovery tools to help users diagnose computer problems, get help, and recover from system crashes quickly, even if the primary operating system will not start.

ThinkVantage Client Security Solution: The ThinkVantage Client Security Solution (CSS) program is available on select Lenovo computers. It helps protect your information, including vital security information like passwords, encryption keys, and electronic credentials, while guarding against unauthorized user access to data.

ThinkVantage System Update: The ThinkVantage System Update (TVSU) program helps you keep the software on your system up-to-date, by downloading and installing software packages (TVT applications, device drivers, BIOS flashes, and other third party applications). Some examples of software that you should keep updated are programs provided by Lenovo, such as the Rescue and Recovery program and the Productivity Center program.

ThinkVantage Power Manager: The ThinkVantage Power Manager program provides convenient, flexible, and complete power management for your ThinkCentre® computer. By using the ThinkVantage Power Manager program, you can adjust your power settings to achieve the best balance between system performance and power saving.

Fingerprint Software: The integrated fingerprint reader provided on some keyboards enables you to enroll your fingerprint and associate it with your power-on password, hard disk drive password, and Windows password. As a result, fingerprint authentication can replace passwords and enable simple and secure user access. A fingerprint reader keyboard is available with select computers or can be purchased for computers that support this option.

Lenovo System Toolbox

The Lenovo System Toolbox diagnostic program is preinstalled on your hard disk drive. This diagnostic program works through the Windows operating system to diagnose hardware problems and report operating-system-controlled settings that can cause hardware failures. See “Lenovo System Toolbox” on page 69 for more information.

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PC-Doctor for Windows PE

The PC-Doctor for Windows PE diagnostic program is preinstalled on your hard disk drive. It is part of the Rescue and Recovery workspace on each Lenovo computer to diagnose hardware problems and report operating-system-controlled settings that can cause hardware failures. Use the PC-Doctor for Windows PE if you are unable to start the Windows operating system or if the Lenovo System Toolbox has not been successful in isolating a possible problem. See “PC-Doctor for DOS” on page 70 for more information.

Adobe Reader

The Adobe Reader is a tool used to view, print, and search PDF documents.

See “Online Books folder” on page 73 for more information about accessing the online books and the Lenovo We b site.

Antivirus software

Your computer comes with antivirus software that you can use to detect and eliminate viruses. Lenovo provides a full version of antivirus software on your hard disk drive with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus program updates.

For more information about updating your antivirus software, refer to the Access Help online help system. See “Access Help” on page 74 for instructions on how to open the online help system.

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Locations

Locating connectors on the front of your computer

Figure 1 shows the location of the connectors on the front of your computer.

Note: Not all computer models have the following connectors.

Figure 1. Front connector locations

1 USB connector 3 Microphone connector 2 Headphone connector 4 USB connector

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Locating connectors on the rear of your computer

Figure 2 shows the location of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer.

Figure 2. Rear connector locations

1 Voltage-selection switch (some

10 USB connectors (2)

models)

2 Power cord connector 11 Microphone connector 3 Standard mouse connector 12 Audio line-out connector 4 Standard keyboard connector 13 Audio line-in connector 5 VGA monitor connector 14 PCI Express x16 graphics adapter card slot 6 Serial port 15 PCI Express x1 adapter card slot 7 DisplayPort connector 16 PCI adapter card slots (2) 8 USB connectors (4) 17 Second serial port (some models) 9 Ethernet connector

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Connector Description

Audio line-in connector Used to receive audio signals from an external audio device,

such as a stereo system. When you attach an external audio device, a cable is connected between the audio line-out connector of the device and the audio line-in connector of the computer.

Audio line-out connector Used to send audio signals from the computer to external

devices, such as powered stereo speakers (speakers with built-in amplifiers), headphones, multimedia keyboards, or the audio line-in connector on a stereo system or other external recording device.

DisplayPort connector Used to attach a high-performance monitor, a direct-drive

monitor, or other devices that use a DisplayPort connector.

Ethernet connector Used to attach an Ethernet cable for a local area network (LAN).

Note: To operate the computer within FCC Class B limits, use a Category 5 Ethernet cable.

Microphone connector Used to attach a microphone to your computer when you want

to record sound or if you use speech-recognition software.

Serial port Used to attach an external modem, a serial printer, or other

devices that use a 9-pin serial port.

Standard keyboard connector

Standard mouse connector

Used to attach a keyboard that uses a standard keyboard connector.

Used to attach a mouse, a trackball, or other pointing devices that use a standard mouse connector.

USB connector Used to attach a device that requires a Universal Serial Bus

(USB) connector, such as a USB keyboard, a USB mouse, a USB scanner or a USB printer. If you have more than eight USB devices, you can purchase a USB hub, which you can use to connect additional USB devices.

VGA monitor connector Used to attach a VGA monitor or other devices that use a VGA

monitor connector.

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Locating components

To remove the computer cover, see “Removing the computer cover” on page 14.

Figure 3 shows the location of the various components in your computer.

Figure 3. Component locations

1 Microprocessor, heat sink, and heat

6 PCI Express x16 graphics adapter card slot

sink fan assembly 2 Memory slots (4) 7 Cover presence switch (also called Intrusion

switch) (some models)

3 PCI Express x1 adapter card slot 8 Rear system fan assembly 4 PCI adapter card 9 Power supply assembly 5 PCI adapter card slot

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Locating parts on the system board

Figure 4 shows the location of the parts on the system board.

Figure 4. System board parts locations

1 Microprocessor 15 Front USB connector 1 2 Microprocessor fan connector 16 Front USB connector 2 3 Memory slot 1 17 Clear CMOS (Complementary Metal Oxide

Semiconductor)/Recovery jumper

4 Memory slot 2 18 Serial (COM2) connector 5 Memory slot 3 19 Front audio connector 6 Memory slot 4 20 Internal speaker connector 7 24-pin power connector 21 PCI adapter card slots (2) 8 Thermal sensor connector 22 Cover presence switch (also called Intrusion

switch) connector

9 Diskette drive connector 23 PCI Express x1 adapter card slot 10 S ATA connectors (3) 24 PCI Express x16 graphics adapter card slot 11 Parallel (LPT) connector 25 Battery 12 Power fan connector 26 System fan connector 13 e SATA connector 27 4-pin power connector 14 Front panel connector

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Chapter 2. Installing options and replacing hardware

This chapter provides instructions for installing options and replacing hardware for your computer. You can expand the capabilities of your computer by adding memory modules, adapter cards, or drives. When installing or replacing an option, use these instructions along with the instructions that come with the option.

Handling static-sensitive devices

Do not open the static-protective package containing the new part until the defective part has been removed from the computer and you are ready to install the new part. Static electricity, although harmless to you, can seriously damage computer components and parts.

When you handle parts and other computer components, take these precautions to avoid static-electricity damage:

v Limit your movement. Movement can cause static electricity to build up around

you.

v Always handle parts and other computer components carefully. Handle adapter

cards, memory modules, system boards, and microprocessors by the edges. Never touch any exposed circuitry.

v Prevent others from touching the parts and other computer components.

v Before you replace a new part, touch the static-protective package containing the

part to a metal expansion-slot cover or other unpainted metal surface on the computer for at least two seconds. This reduces static electricity in the package and your body.

v When possible, remove the new part from the static-protective packaging, and

install it directly in the computer without setting the part down. When this is not possible, place the static-protective package that the part came in on a smooth, level surface and place the part on it.

v Do not place the part on the computer cover or other metal surface.

Installing options and replacing hardware

This section provides introductions for installing options and replacing hardware for your computer. When installing or replacing an option, use these instructions along with the instructions that come with the option.

Attention

Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support

Note: Use only computer parts provided by Lenovo.

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Installing external options

External speakers, a printer, or a scanner can be connected to your computer. For some external options, you must install additional software in addition to making the physical connection. When installing an external option, see “Locating connectors on the front of your computer” on page 7 and “Locating connectors on the rear of your computer” on page 8 to identify the required connector, and then use the instructions that come with the option to help you make the connection and install any software or device drivers that are required for the option.

Removing the computer cover

This section provides instructions on how to remove the computer cover.

CAUTION:

The heat sink and microprocessor might be very hot. Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover.

Important

Be sure to read and understand “Handling static-sensitive devices” on page 13 before removing the computer cover.

To remove the computer cover:

1. Remove any media from the drives, shut down your operating system, and

turn off all attached devices and the computer.

2. Unplug all power cords from electrical outlets.

3. Disconnect the cables attached to the computer. This includes power cords,

input/output (I/O) cables, and any other cables that are connected to the computer. See “Locating connectors on the front of your computer” on page 7 and “Locating connectors on the rear of your computer” on page 8.

4. Remove any locking devices, such as a cable lock that secures the computer

cover.

5. If there are thumbscrews that secure the computer cover, remove them.

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6. Press the cover-release button on the side of the computer cover and slide the

computer cover to the rear to remove.

Figure 5. Removing the computer cover

Removing and installing the front bezel

This section provides instructions on how to remove and install the front bezel.

To remove and install the front bezel:

1. Remove the computer cover. See “Removing the computer cover” on page 14.

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2. Release the three plastic tabs on the left side and pivot the front bezel outward

to remove it. Carefully set the bezel to the side without disconnecting the power switch and LED assembly cable.

Figure 6. Removing the front bezel

3. To reinstall the front bezel, align the plastic tabs on the right side of the front

bezel with the corresponding holes in the chassis, then pivot the front bezel inward until it snaps into position on the left side.

4. To complete the installation, go to “Completing the parts replacement” on page

45.

Installing internal options

Important

Be sure to read and understand “Handling static-sensitive devices” on page 13 before removing the computer cover.

Installing or replacing an adapter card

Attention

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This section provides instructions on how to install or replace an adapter card. Your computer has two standard PCI adapter card slots, one PCI Express x1 adapter card slot, and one PCI Express x16 graphics adapter card slot.

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To install or replace an adapter card:

1. Remove the computer cover. See “Removing the computer cover” on page 14.

2. At the rear of the computer, press the release button 1 to open the adapter

card latch 2. Remove the appropriate slot cover. If you are replacing an adapter card, remove the adapter card that is currently installed.

Figure 7. Opening the adapter card latch

Notes:

a. The adapter card fits tightly into the adapter card slot. If necessary, alternate

moving each side of the adapter card a small amount until it is removed from the adapter card slot.

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b. If the adapter card is held in place by a retaining latch, press the adapter

card retaining latch 1 as shown to disengage the latch. Grasp the adapter card and then gently pull the adapter card out of the slot.

3. Remove the new adapter card from its static-protective package.

4. Install the adapter card into the appropriate slot on the system board. See

“Locating parts on the system board” on page 11.

5. Pivot the adapter card latch to the closed position to secure the adapter card.

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Figure 8. Closing the adapter card latch

What to do next:

v To work with another option, go to the appropriate section.

v To complete the installation, go to “Completing the parts replacement” on

page 45.

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Installing or replacing a memory module

Attention

Your computer has four slots for installing or replacing DDR3 DIMMs (double data rate 3 dual inline memory modules) that provide up to a maximum of 8 GB system memory.

When installing or replacing a memory module, use the following guidelines:

v Use 1.8 V, 240-pin, DDR3 DIMMs (double data rate 3 dual inline memory

modules).

v Use 1 GB or 2 GB memory modules in any combination up to a maximum of 8

GB.

Only DDR3 SDRAM DIMMs can be used.

Note:

To install or replace a memory module:

1. Remove the computer cover. See “Removing the computer cover” on page 14.

2. Remove any parts that might prevent access to the memory slots.

3. Locate the memory slots. See “Locating parts on the system board” on page 11.

4. Open the retaining clips.

Figure 9. Opening the retaining clips

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If you are replacing an old memory module, open the retaining clips and remove the memory module being replaced as shown.

Figure 10. Removing the memory module

5. Position the memory module over the memory slot. Make sure that the notch

1 on the memory module aligns correctly with the slot key 2 on the system board. Push the memory module straight down into the slot until the retaining clips close.

Figure 11. Installing the memory module

What to do next:

v To work with another option, go to the appropriate section.

v To complete the installation, go to “Completing the parts replacement” on

page 45.

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Installing internal drives

This section provides instructions on how to install the internal drives.

Internal drives are devices that your computer uses to read and store data. Yo u can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Some of the types of drives that are available for your computer are:

v Serial Advanced Technology Attachment (SATA) hard disk drives v SATA optical drives, such as CD drives or DVD drives

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v Removable media drives

These types of drives are also referred to as integrated drive electronics

Note:

(IDE) drives.

Internal drives are installed in bays. In this manual, the bays are referred to as bay 1, bay 2, and so on.

When you install an internal drive, it is important to note the type and size of the drive that you can install in each bay. Also, it is important to correctly connect the internal drive cables to the installed drive.

Drive specifications: Your computer comes with the following factory-installed drives:

v An optical drive in bay 1 (some models) v A 3.5-inch diskette drive in bay 3 (some models) v A 3.5-inch primary hard disk drive in bay 4

bay that does not have a drive installed has a static shield and bay panel

Any installed.

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Figure 12 shows the location of the drive bays.

Figure 12. Drive bay locations

The following list describes the type and size of the drive that you can install in each bay:

1 Bay 1 - Maximum height: 43.0 mm (1.7 inches) v Optical drive such as CD drive

or DVD drive (preinstalled in some models)

v 5.25-inch hard disk drive v 3.5-inch hard disk drive

(requires a Universal Adapter Bracket, 5.25 to 3.5-inch)*

2 Bay 2 - Maximum height: 43.0 mm (1.7 inches) v Optical drive such as CD drive

or DVD drive

v 5.25-inch removable media

drive

v 3.5-inch hard disk drive

(requires a Universal Adapter Bracket, 5.25 to 3.5-inch)*

3 Bay 3 - Maximum height: 25.8 mm (1.0 inch) 3.5-inch diskette drive

(preinstalled in some models)

4 Bay 4 - Maximum height: 25.8 mm (1.0 inch) 3.5-inch primary SATA hard disk

drive (preinstalled in some models)

5 Bay 5 (optional) - Maximum height: 25.8 mm (1.0 inch)

3.5-inch secondary SATA hard disk drive (preinstalled in some models)

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* Yo u can obtain a Universal Adapter Bracket, 5.25 to 3.5-inch from a local computer retailer or by contacting the Customer Support Center.

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Installing a drive in bay 1 or bay 2:

Attention

This section provides instructions on how to install a drive in bay 1 or bay 2.

To install a drive in bay 1 or bay 2:

1. Remove the computer cover. See “Removing the computer cover” on page 14.

2. Remove the front bezel. See “Removing and installing the front bezel” on

page 15.

Notice the spare retainer 1 attached to the side of the upper drive

Note:

cage.

Figure 13. Locating the spare retainer

3. Pull the metal static shield outward to remove it from the drive bay.

4. If you are installing a drive with accessible media, such as an optical drive,

remove the plastic panel in the bezel for bay 1 or bay 2 by squeezing the plastic tabs that secure the panel on the inside of the bezel.

5. Slide the spare retainer downward to remove it from the upper drive cage.

Chapter 2. Installing options and replacing hardware 23

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6. For a 5.25-inch drive, install the retainer on the side of the drive.

Figure 14. Installing the retainer

7. For a 3.5-inch drive, you must use a Universal Adapter Bracket, 5.25 to

3.5-inch. Yo u can obtain a Universal Adapter Bracket, 5.25 to 3.5-inch from a local computer retailer or by contacting the Customer Support Center. Install the retainer on the side of the Universal Adapter Bracket.

8. Install the drive into the bay.

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Figure 15. Installing the drive

9. To reinstall the front bezel, align the plastic tabs on the right side of the front

bezel with the corresponding holes in the chassis, then pivot the front bezel inward until it snaps into position on the left side.

10. Continue at “Connecting a SATA drive.”

Connecting

a SATA drive: A S ATA optical drive or a SATA hard disk drive can

be connected to any available SATA connector on the system board.

1. Locate the signal cable that comes with the new drive.

2. Locate an available SATA connector on the system board. See “Locating parts

on the system board” on page 11.

3. Connect one end of the signal cable to the drive and the other end to the

available SATA connector on the system board.

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4. Locate one of the extra five-wire power connectors and connect it to the drive.

Figure 16. Connecting a SATA drive

What to do next

v To work with another option, go to the appropriate section.

v To complete the installation, go to “Completing the parts replacement” on

page 45.

Chapter 2. Installing options and replacing hardware 25

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Replacing the battery

Attention

Your computer has a special type of memory that maintains the date, time, and settings for built-in features, such as parallel-port assignments (configuration). A battery keeps this information active when you turn off the computer.

The battery normally requires no charging or maintenance throughout its life; however, no battery lasts forever. If the battery fails, the date, time, and configuration information (including passwords) are lost. An error message is displayed when you turn on the computer.

Refer to the “Lithium battery notice” in the ThinkCentre Safety and Warranty Guide for information about replacing and disposing of the battery.

To replace the battery:

1. Remove the computer cover. See “Removing the computer cover” on page 14.

2. Locate the battery. See “Locating parts on the system board” on page 11.

3. Remove the old battery.

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Figure 17. Removing the old battery

4. Install a new battery.

Figure 18. Installing a new battery

5. Reinstall the computer cover and connect the cables. See “Completing the parts

replacement” on page 45.

Note: When the computer is turned on for the first time after replacing the

battery, an error message might be displayed. This is normal after replacing the battery.

6. Turn on the computer and all attached devices.

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7. Use the Setup Utility program to set the date, time, and any passwords. See

Chapter 4, “Using the Setup Utility,” on page 59.

Replacing the power supply assembly

Attention

This section provides instructions on how to replace the power supply assembly.

To replace the power supply assembly:

1. Remove the computer cover. See “Removing the computer cover” on page 14.

2. Disconnect the power supply assembly cables from the system board and all

drives. See “Locating parts on the system board” on page 11.

3. Lay the computer on its side and remove the four screws at the rear of the

chassis that secure the power supply assembly.

Figure 19. Removing the retaining screws for the power supply assembly

4. Remove the old power supply assembly from the chassis.

5. Ensure that the new power supply assembly is the correct replacement. If

your new power supply assembly has a voltage-selection switch, ensure that you set the voltage-selection switch to match the voltage available at your electrical outlet. If necessary, use a ballpoint pen to slide the voltage-selection switch to a different position.

v If the voltage supply range in your local country or region is 100–127 V AC,

set the switch to 115 V.

v If the voltage supply range in your local country or region is 200–240 V AC,

set the switch to 230 V.

Chapter 2. Installing options and replacing hardware 27

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6. Install the new power supply assembly into the chassis so that the screw holes

in the power supply assembly align with those in the chassis.

7. Install the four screws to secure the power supply assembly.

Note: Use only screws provided by Lenovo.

8. Reconnect the power supply assembly connectors to the system board.

9. Reconnect a power supply assembly connector to each of the drives.

10. Go to “Completing the parts replacement” on page 45.

Replacing the heat sink and fan assembly

Attention

This section provides instructions on how to replace the heat sink and fan assembly.

CAUTION:

The heat sink and fan assembly might be very hot. Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover.

To replace the heat sink and fan assembly:

1. Remove the computer cover. See “Removing the computer cover” on page 14.

2. Lay the computer on its side for easier access to the system board.

3. Locate the heat sink and fan assembly. See “Locating parts on the system

board” on page 11.

4. Disconnect the heat sink and fan assembly cable from the microprocessor fan

connector on the system board. See “Locating parts on the system board” on page 11.

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5. Remove the four screws 1 that secure the heat sink and fan assembly to the

system board.

Carefully remove the four screws from the system board to avoid any

Note:

possible damage to the system board. The four screws cannot be removed from the heat sink and fan assembly.

Figure 20. Removing the heat sink and fan assembly

6. Lift the failing heat sink and fan assembly off the system board.

Notes:

a. You might have to gently twist the heat sink and fan assembly to free it

from the microprocessor.

b. Do not touch the thermal grease while handling the heat sink and fan

assembly.

7. Position the new heat sink and fan assembly on the system board so that the

four screws are aligned with the holes on the system board.

Note: Position the new heat sink and fan assembly so that the heat sink and

fan assembly cable is toward the microprocessor fan connector on the system board.

8. Alternate tightening each screw a small and equal amount until the heat sink

and fan assembly is secured to the system board. Do not over-tighten the screws.

9. Connect the heat sink and fan assembly cable to the microprocessor fan

connector on the system board.

10. Go to “Completing the parts replacement” on page 45.

Chapter 2. Installing options and replacing hardware 29

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Replacing the primary hard disk drive

Attention

This section provides instructions on how to replace the primary hard disk drive if your computer has one. For computer models that do not have an internal hard disk drive and use a remote hard disk drive accessed through the SMC - Storage Array, contact your network or storage administrator.

Important

When you receive a new hard disk drive, you also receive a set of Product Recovery discs. The set of Product Recovery discs enables you to restore the

contents of the hard disk drive to the factory-installed state. For more information on recovering factory-installed software, refer to Chapter 3, “Recovery information,” on page 51.

To replace the primary hard disk drive:

1. Remove the computer cover. See “Removing the computer cover” on page 14.

2. Locate the primary hard disk drive. See “Drive specifications” on page 21.

3. Disconnect the signal cable and the power cable from the hard disk drive.

4. Press the blue release tab 1 down, slide the hard disk drive cage 2 back,

and pivot it outward.

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Figure 21. Removing the primary hard disk drive

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5. Remove the hard disk drive cage from the chassis by simply sliding it

outward.

6. Pull on the blue handle 3 to release and remove the hard disk drive from

the drive cage.

7. Remove the hard disk drive from the blue bracket by flexing the sides of the

bracket enough to slide it free from the hard disk drive.

8. To install a new hard disk drive into the blue bracket, flex the bracket and

align pin 1, pin 2, pin 3, and pin 4 on the bracket with the holes in the hard disk drive. Do not touch the circuit board 5 on the bottom of the hard disk drive.

Figure 22. Installing the primary hard disk drive into the bracket

9. Slide the new hard disk drive into the drive cage until it snaps into position.

Chapter 2. Installing options and replacing hardware 31

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10. Align the drive cage pivot pin with the slot 1 in the upper drive cage and

slide the hard disk drive cage into the chassis.

11. Connect the signal cable and the power cable to the rear of the new hard disk

drive.

12. Press down on the metal latch 2 and pivot the drive cage into place, and

then slide it forward until it snaps into position.

Note: There are two arrows, one on the upper drive cage and one on the hard

disk drive cage. The arrows are aligned when the hard disk drive is in the proper position.

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Figure 23. Installing the primary hard disk drive with the hard disk drive cage

13. Go to “Completing the parts replacement” on page 45.

Replacing the secondary hard disk drive

Attention

Note: Depending on your model type, your computer might come with a

secondary hard disk drive bay for installing or replacing a secondary hard disk drive. For computer models that do not have an internal hard disk drive and use a remote hard disk drive accessed through the SMC - Storage Array, contact your network or storage administrator.

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This section provides instructions on how to replace the secondary hard disk drive.

Important

When you receive a new hard disk drive, you also receive a set of Product Recovery discs. The set of Product Recovery discs enables you to restore the

contents of the hard disk drive to the factory-installed state. For more information on recovering factory-installed software, refer to Chapter 3, “Recovery information,” on page 51.

To replace the secondary hard disk drive:

1. Remove the computer cover. See “Removing the computer cover” on page 14.

2. Locate the secondary hard disk drive. See “Drive specifications” on page 21.

3. Disconnect the signal cable and the power cable from the hard disk drive.

4. Press the blue release button to release the hard disk drive cage from the

chassis.

Figure 24. Removing the secondary hard disk drive

5. Remove the hard disk drive cage from the chassis by simply sliding it

outward.

6. Pull on the blue handle to release and remove the hard disk drive from the

hard disk drive cage.

7. Remove the hard disk drive from the blue plastic bracket by flexing the sides

of the bracket enough to slide it free from the hard disk drive.

Chapter 2. Installing options and replacing hardware 33

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8. To install a new hard disk drive into the blue bracket, flex the bracket and

align pin 1, pin 2, pin 3, and pin 4 on the bracket with the holes in the hard disk drive. Do not touch the circuit board 5 on the bottom of the hard disk drive.

Figure 25. Installing the secondary hard disk drive into the bracket

9. Slide the new hard disk drive into the hard disk drive cage until it snaps into

position.

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10. Install the hard disk drive cage into the chassis until it snaps into position

underneath the metal tab. Make sure that the hard disk drive cage is secured in the chassis.

Figure 26. Installing the secondary hard disk drive and drive cage

11. Connect the signal cable and the power cable to the rear of the new hard disk

drive.

12. Go to “Completing the parts replacement” on page 45.

Replacing the optical drive

Attention

This section provides instructions on how to replace the optical drive.

To replace the optical drive:

1. Remove the computer cover. See “Removing the computer cover” on page 14.

2. Remove the front bezel. See “Removing and installing the front bezel” on page

15.

3. Disconnect the signal cable and the power cable from the rear of the optical

drive.

Chapter 2. Installing options and replacing hardware 35

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4. Press the blue release button and remove the optical drive out of the front of

the computer.

Note: There is a spare retainer 1 attached to the side of the upper drive cage.

Figure 27. Removing the optical drive

5. Remove the retainer from the optical drive being replaced and install it on the

new optical drive.

Figure 28. Installing the retainer for optical drive

6. Slide the new optical drive into the bay from the front until it snaps into

position.

7. Connect the signal cable and the power cable to the new optical drive.

8. Go to “Completing the parts replacement” on page 45.

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Replacing the diskette drive

Attention

This section provides instructions on how to replace the diskette drive.

To replace the diskette drive:

1. Remove the computer cover. See “Removing the computer cover” on page 14.

2. Remove the front bezel. See “Removing and installing the front bezel” on page

15.

3. Disconnect the signal cable and the power cable from the rear of the diskette

drive.

4. Press the release button and slide the diskette drive out of the front of the

computer.

Figure 29. Removing the diskette drive

Chapter 2. Installing options and replacing hardware 37

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5. Remove the retainer from the failing diskette drive and install it on the new

diskette drive.

Figure 30. Retainer for diskette drive

6. Slide the new diskette drive into the drive bay until it snaps into position.

7. Connect the signal cable and the power cable to the new diskette drive.

8. Reinstall the front bezel.

9. Go to “Completing the parts replacement” on page 45.

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Replacing the front fan assembly

Attention

This section provides instructions on how to replace the front fan assembly.

To replace the front fan assembly:

1. Remove the computer cover. See “Removing the computer cover” on page 14.

2. Remove the front bezel. See “Removing and installing the front bezel” on page

15.

3. Disconnect the front fan assembly cable from the power fan connector on the

system board. See “Locating parts on the system board” on page 11.

4. The front fan assembly is attached to the chassis by four rubber mounts.

Remove the front fan assembly by breaking or cutting the rubber mounts and gently pulling the front fan assembly out of the chassis.

Figure 31. Removing the front fan assembly

5. Install the new front fan assembly by aligning the new rubber mounts of the

new front fan assembly with the holes on the chassis and push the rubber mounts through the holes.

The new front fan assembly you received will have four new rubber

Note:

mounts attached.

Chapter 2. Installing options and replacing hardware 39

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6. Pull on the tips of the rubber mounts until the front fan assembly is in place.

Figure 32. Installing the front fan assembly

7. Connect the front fan assembly cable to the power fan connector on the system

board.

8. Go to “Completing the parts replacement” on page 45.

Replacing the rear fan assembly

Attention

This section provides instructions on how to replace the rear fan assembly.

To replace the rear fan assembly:

1. Remove the computer cover. See “Removing the computer cover” on page 14.

2. Locate the rear fan assembly. See “Locating components” on page 10.

3. Disconnect the rear fan assembly cable from the system fan connector on the

system board. See “Locating parts on the system board” on page 11.

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4. The rear fan assembly is attached to the chassis by four rubber mounts.

Remove the rear fan assembly by breaking or cutting the rubber mounts and gently pulling the rear fan assembly out of the chassis.

Figure 33. Removing the rear fan assembly

5. Install the new rear fan assembly by aligning the new rubber mounts of the

new rear fan assembly with the holes on the chassis and push the rubber mounts through the holes.

The new rear fan assembly you received will have four new rubber

Note:

mounts attached.

Chapter 2. Installing options and replacing hardware 41

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6. Pull on the tips of the rubber mounts until the rear fan assembly is in place.

Figure 34. Installing the rear fan assembly

7. Connect the rear fan assembly cable to the system fan connector on the system

board.

8. Go to “Completing the parts replacement” on page 45.

Replacing the internal speaker

Attention

This section provides instructions on how to replace the internal speaker.

To replace the internal speaker:

1. Remove the computer cover. See “Removing the computer cover” on page 14.

2. Locate the internal speaker connector on the system board. See “Locating parts

on the system board” on page 11.

3. Disconnect the internal speaker cable from the system board.

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4. Push the metal tab on the top of the internal speaker outward and slide the

internal speaker upward to completely remove it from the chassis.

Figure 35. Removing the old internal speaker

5. Position the new internal speaker into the metal clips and push downward on

the internal speaker until it snaps into position.

Figure 36. Installing a new internal speaker

6. Connect the internal speaker cable to the system board. See “Locating parts on

the system board” on page 11.

Chapter 2. Installing options and replacing hardware 43

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7. Go to “Completing the parts replacement” on page 45.

Replacing the keyboard

Attention

This section provides instructions on how to replace the keyboard.

To replace the keyboard:

1. Remove any media from the drives, shut down your operating system, and

turn off all attached devices and the computer.

2. Unplug all power cords from electrical outlets.

3. Locate the keyboard connector.

Note: Your keyboard might be connected to a standard keyboard connector 1

or a USB connector 2. Depending on where your keyboard is connected, see “Locating connectors on the rear of your computer” on page 8 or “Locating connectors on the front of your computer” on page

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Figure 37. Keyboard connectors

4. Disconnect the failing keyboard cable from the computer.

5. Connect a new keyboard to the appropriate connector on the computer.

6. Go to “Completing the parts replacement” on page 45.

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Replacing the mouse

Attention

This section provides instructions on how to replace the mouse.

To replace the mouse:

1. Remove any media from the drives, shut down your operating system, and

turn off all attached devices and the computer.

2. Unplug all power cords from electrical outlets.

3. Locate the connector for the mouse.

Note: Your mouse might be connected to a standard mouse connector 1 or a

USB connector 2. Depending on where your mouse is connected, see “Locating connectors on the rear of your computer” on page 8 or “Locating connectors on the front of your computer” on page 7.

Figure 38. Mouse connectors

4. Disconnect the failing mouse cable from the computer.

5. Connect a new mouse cable to the appropriate connector on the computer.

6. Go to “Completing the parts replacement.”

Completing the parts replacement

After completing all parts replacements, you need to reinstall the computer cover and reconnect cables, such as power cords. Depending on the parts replaced, you might need to confirm the updated information in the Setup Utility program. Refer to Chapter 4, “Using the Setup Utility,” on page 59.

To reinstall the computer cover and reconnect cables to your computer:

1. Ensure that all components have been reassembled correctly and that no tools

or loose screws are left inside your computer. See “Locating components” on page 10 for the location of various components.

Chapter 2. Installing options and replacing hardware 45

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2. Position the computer cover on the chassis so that the rail guides on the bottom

of the computer cover engage the rails. Then push the computer cover closed until it snaps into position.

Figure 39. Reinstalling the computer cover

3. If the computer cover is secured with thumbscrews, install them.

4. If a cover lock is installed, lock the cover.

5. Reconnect the external cables and power cords to the computer. See “Locating

connectors on the rear of your computer” on page 8.

6. To update your configuration, refer to Chapter 4, “Using the Setup Utility,” on

page 59.

In most areas of the world, Lenovo requires the return of the defective

Note:

Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives.

Obtaining device drivers

You can obtain device drivers for operating systems that are not preinstalled at: http://www.lenovo.com/support Installation instructions are provided in readme files with the device-driver files.

Installing security features

To help prevent hardware theft and unauthorized access to your computer, several security options are available. In addition to physical locks, unauthorized use of your computer can be prevented by a software lock that locks the keyboard until a correct password is typed in.

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Make sure that any security cables you installed do not interfere with other computer cables.

Integrated cable lock

An integrated cable lock (sometimes referred to as the Kensington lock) can be used to secure your computer to a desk, table, or other non-permanent fixture. The cable lock attaches to a security slot at the rear of your computer and is operated with a key. The cable lock also locks the buttons used to remove the computer cover. This is the same type of lock used with many notebook computers. You can order a security cable directly from Lenovo by searching on Kensington at: http://www.lenovo.com/support

Figure 40. Integrated cable lock

Chapter 2. Installing options and replacing hardware 47

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Padlock

Your computer is equipped with a padlock loop such that the cover cannot be removed when a padlock is installed.

Figure 41. Installing a padlock

Password protection

To deter unauthorized use of your computer, you can use the Setup Utility program to set a password. When you turn on your computer, you are prompted to type the password to unlock the keyboard for normal use. Refer to Chapter 4, “Using the Setup Utility,” on page 59 for more information.

What to do next:

v To work with another option, go to the appropriate section.

v To complete the installation, go to “Completing the parts replacement” on

page 45.

Erasing lost or forgotten passwords (clearing CMOS)

This section contains instructions on erasing some lost or forgotten passwords, such as a user password. For more information about lost or forgotten passwords, go to the ThinkVantage Productivity Center program.

To access the ThinkVantage Productivity Center program, click Start → All Programs → ThinkVantage → Productivity Center.

To erase lost or forgotten passwords:

1. Remove the computer cover. See “Removing the computer cover” on page 14.

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2. Locate the Clear CMOS/Recovery jumper on the system board. See “Locating

parts on the system board” on page 11.

3. Move the jumper from the standard position (pin 1 and pin 2) to the

maintenance or configure position (pin 2 and pin 3).

4. Replace the computer cover and connect the power cord. See “Completing the

parts replacement” on page 45.

5. Restart the computer, leave it on for approximately 10 seconds. Turn off the

computer by holding the power switch for approximately five seconds. The computer will turn off.

6. Repeat step 1 and step 2 on page 49.

7. Move the Clear CMOS/Recovery jumper back to the standard position (pin 1

and pin 2).

8. Replace the computer cover and connect the power cord. See “Completing the

parts replacement” on page 45.

Chapter 2. Installing options and replacing hardware 49

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Chapter 3. Recovery information

This chapter will help you get familiar with recovery solutions provided by Lenovo. This section explains how and when to use the following recovery methods:

v Creating and using Product Recovery discs

v Performing backup and recovery operations

v Using the Rescue and Recovery workspace

v Creating and using rescue media

v Creating and using a Recovery Repair diskette

v Recovering or installing device drivers

v Setting a rescue device in the startup sequence

v Solving recovery problems

Refer to the Access Help online help system for additional information about the Rescue and Recovery program provided by Lenovo. For information on how to access the online help system, see “Access Help” on page 74.

Note: There are a variety of methods to choose from when considering how to

recover software in the event of a software or hardware-related problem. Some methods vary depending on the type of your operating system.

Creating and using Product Recovery discs

If your computer is equipped with a recordable CD or DVD drive, you can create a set of Product Recovery discs that enable you to restore the contents of the hard disk drive to the same state as when the computer was originally shipped from the factory. Product Recovery discs are useful if you transfer the computer to another area, sell the computer, recycle the computer, or as a last resort put the computer in an operational state after all other methods of recovery have failed. As a precautionary measure, it is important to create a set of Product Recovery discs as soon as possible.

Note: The recovery operations you can perform using Product Recovery discs vary

depending on the operating system from which they were created. Your Microsoft Windows license permits you to create only one set of Product Recovery discs, so it is important that you store the discs in a safe place after you make them.

To create Product Recovery discs, do the following:

1. From the Windows desktop, click Start → All Programs → ThinkVantage →

Create Recovery Media or Create Product Recovery Media.

2. Follow the instructions on the screen.

following list explains how Product Recovery discs are used on different

The operating systems:

v Windows XP: use Product Recovery discs to restore your computer to the

original factory contents, perform a custom factory recovery, or to perform other rescue and recovery operations such as rescuing individual files.

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v Windows Vista: use Product Recovery discs to restore your computer to the

original factory contents only.

using Product Recovery discs on Windows XP, you are given the option to

When enter the Rescue and Recovery workspace and choose from a variety of recovery operations. When using Product Recovery discs on Windows Vista, you are prompted to insert your Product Recovery discs and are guided through the process of restoring from original factory contents only.

To use Product Recovery discs on Windows XP, do the following:

Attention: When you restore the factory contents from the Product Recovery

discs, all files currently on the hard disk drive will be deleted and replaced by the original factory contents. During the restore process, you will be given the opportunity to save one or more files currently on your hard disk drive to other media before any data is removed.

1. Insert the Start Recovery disc into your optical drive.

2. Restart your computer.

3. After a short delay, the Rescue and Recovery workspace opens.

Note: If the Rescue and Recovery workspace fails to open, you might not have

your startup device (CD drive or DVD drive) set correctly in your BIOS startup sequence. For more information, see “Setting a rescue device in the startup sequence” on page 57.

4. In the Rescue and Recovery menu, click Restore your system.

5. Follow the instructions on the screen. Insert the appropriate Product Recovery

disc when prompted.

use Product Recovery discs on Windows Vista, do the following:

Attention: When you restore the factory contents from the Product Recovery

discs, all files currently on the hard disk drive will be deleted and replaced by the original factory contents.

1. Insert the Start Recovery disc into your optical drive.

2. Restart your computer. After a short delay, the Rescue and Recovery workspace

opens.

3. Follow the instructions on the screen. Insert the appropriate Product Recovery

disc when prompted.

After restoring your hard disk drive to the original factory contents, you

Note:

might have to reinstall some software or drivers. See “Using the Rescue and Recovery workspace” on page 53 for details.

Performing backup and recovery operations

The Rescue and Recovery program enables you to back up all your hard disk drive contents including the operating system, data files, application programs, and personal settings. You can designate where the Rescue and Recovery program stores the backup:

v On a protected area of your hard disk drive

v On a secondary hard disk drive installed in your computer

v On an externally attached USB hard disk drive

v On a network drive

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v On recordable CDs or DVDs (a recordable CD or DVD drive is required for this

option)

you have backed up your hard disk drive, you can restore the complete

After contents of the hard disk drive, restore selected files only, or restore only the Windows operating system and applications.

To perform a backup operation using the Rescue and Recovery program, do the following:

1. From the Windows desktop, click Start → All Programs → ThinkVantage →

Rescue and Recovery. The Rescue and Recovery program opens.

2. From the Rescue and Recovery main window, click Launch advanced Rescue

and Recovery → Back up your hard drive and select backup operation options.

3. Follow the instructions on the screen.

perform a restore operation using the Rescue and Recovery program, do the

To following:

1. From the Windows desktop, click Start → All Programs → ThinkVantage →

Rescue and Recovery. The Rescue and Recovery program opens.

2. From the Rescue and Recovery main window, click the Restore your system

from a backup icon.

3. Follow the instructions on the screen.

information about performing a restore operation from the Rescue and

For Recovery workspace, see “Using the Rescue and Recovery workspace.”

Using the Rescue and Recovery workspace

The Rescue and Recovery workspace resides in a protected, hidden area of your hard disk drive that operates independently from the Windows operating system. This enables you to perform recovery operations even if the Windows operating system cannot be started. You can perform the following recovery operations from the Rescue and Recovery workspace:

v Rescue files from your hard disk drive or from a backup: The Rescue and

Recovery workspace enables you to locate files on your hard disk drive and transfer them to a network drive or other recordable media, such as a USB hard disk drive or a diskette. This solution is available, even if you did not back up your files or if changes were made to the files since your last backup operation. You can also rescue individual files from a Rescue and Recovery backup located on your local hard disk drive, a USB device, or a network drive.

v Restore your hard disk drive from a Rescue and Recovery backup: When you

perform a backup operation using the Rescue and Recovery program, you can perform restore operations from the Rescue and Recovery workspace, even if you cannot start the Windows operating system.

v Restore your hard disk drive to the factory contents: The Rescue and Recovery

workspace enables you to restore the complete contents of your hard disk drive to the same state as it was when originally shipped from the factory. If you have multiple partitions on your hard disk drive, you have the option to restore the factory contents to the C: partition and leave the other partitions intact. Because the Rescue and Recovery workspace operates independently from the Windows operating system, you can restore the factory contents even if you cannot start the Windows operating system.

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Attention: If you restore the hard disk drive from a Rescue and Recovery backup or restore the hard disk drive to the factory contents, all files on the primary hard disk drive partition (usually drive C) will be deleted in the recovery process. If possible, make copies of important files. If you are unable to start the Windows operating system, you can use the Rescue files feature in the Rescue and Recovery workspace to copy files from your hard disk drive to other media.

To start the Rescue and Recovery workspace, do the following:

1. Turn off your computer.

2. Restart your computer.

3. Repeatedly press and release the F11 key.

4. When you hear beeps or see a logo screen, release the F11 key.

5. If you set a Rescue and Recovery password, type your password when

prompted. The Rescue and Recovery workspace opens after a short delay.

Note: If the Rescue and Recovery workspace fails to open, see “Solving

recovery problems” on page 57.

6. Do one of the of the following:

v To rescue files from your hard disk drive or from a backup, click Rescue

files; then, follow the instructions on the screen.

v To restore your hard disk drive from a Rescue and Recovery backup or to

restore your hard disk drive to the factory contents, click Restore your system; then follow the instructions on the screen.

v For information about other features of the Rescue and Recovery workspace,

click Help.

Notes:

1. After restoring a hard disk drive to the original factory contents, you might

have to reinstall device drivers for some devices. See “Recovering or installing device drivers” on page 56.

2. Some computers come with Microsoft Office or Microsoft Works preinstalled. If

you need to recover or reinstall your Microsoft Office or Microsoft Works applications, you must use the Microsoft Office CD or Microsoft Works CD. These CDs are provided only with computers that come with Microsoft Office or Microsoft Works preinstalled.

Creating and using rescue media

Rescue media such as a CD, DVD, or USB hard disk drive enables you to recover from failures that prevent you from gaining access to the Rescue and Recovery workspace on your hard disk drive.

Note: The recovery operations you can perform using rescue media vary

depending on the operating system. The rescue disc can be started in any type of CD drive or DVD drive. Rescue media also contains a PC-Doctor diagnostics program, which enables you to run diagnostics from the rescue media.

To create rescue media, do the following:

1. Click Start → All Programs → ThinkVantage → Create Recovery Media.

2. In the Rescue Media area, select the type of rescue media you want to create.

You can create rescue media using a CD, DVD, USB hard disk drive, or a secondary internal hard disk drive.

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3. Click OK.

4. Follow the instructions on the screen.

The following list explains how Product Recovery discs are used on different operating systems:

v Windows XP: use Product Recovery discs to restore the original factory contents,

perform a custom factory recovery, or to perform other rescue and recovery operations such as rescuing individual files.

v Windows Vista: use rescue media to perform all recovery operations except

custom factory recovery and original factory contents recovery.

To use rescue media, do one of the following:

v If your rescue media is on discs, insert the rescue disc and restart your

computer.

v If your rescue media is on a USB hard disk drive, attach your USB hard disk

drive to one of the USB connectors on your computer, then restart on your computer.

v If you are using a secondary internal hard disk drive, set the startup sequence to

start from that drive.

the rescue media starts, the Rescue and Recovery workspace opens. Help for

When each feature is available from the Rescue and Recovery workspace. If your rescue media fails to start, you might not have your rescue device (CD drive, DVD drive, or USB device) set correctly in your BIOS startup sequence. For more information, see “Setting a rescue device in the startup sequence” on page 57.

Creating and using a Recovery Repair diskette

If you are unable to access the Rescue and Recovery workspace or the Windows environment, use a Recovery Repair diskette to repair the Rescue and Recovery workspace or repair a file needed to enter the Windows environment. It is important to create a Recovery Repair diskette as soon as possible and store it in a safe place as a precautionary measure.

To create a Recovery Repair diskette, do the following:

1. Start your computer and operating system.

2. Go to:

http://www.lenovo.com/think/support/site.wss/document.do?lndocid=MIGR-54483

3. Insert a diskette into the diskette drive. Information on the diskette will be

erased and the diskette will be formatted appropriately.

4. Double-click the appropriate file name. The diskette is created.

5. Remove the diskette and label it "Recovery Repair."

To use the Recovery Repair diskette, do the following:

1. Shut down the operating system and turn off the computer.

2. Insert the Recovery Repair diskette into the diskette drive.

3. Turn on the computer and follow the instructions on the screen.

If the repair operation finishes without error, you will be able to access the

Note:

Rescue and Recovery workspace by repeatedly pressing the F11 key while you restart your computer. When you hear beeps or see a logo screen,

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release the F11 key. Yo u will also be able to access the Windows environment after the repair operation finishes.

If an error message appears during the repair operation and the repair operation cannot be completed, you might have a problem with the partition that contains the Rescue and Recovery workspace. Use your rescue media to access the Rescue and Recovery workspace. For information about creating and using rescue media, see “Creating and using rescue media” on page 54.

Recovering or installing device drivers

Before you recover or install device drivers, make sure your operating system is installed and you have the documentation and software media for the device.

Device drivers for factory-installed devices are located on the computer hard disk drive (usually drive C) in the SWTOOLS\drivers folder. Other device drivers are on the software media that come with individual devices.

The latest device drivers for factory-installed devices also are available on the World Wide Web at: http://www.lenovo.com/think/support

To reinstall a device driver for a factory-installed device, do the following:

1. Start your computer and operating system.

2. Use Windows Explorer or My Computer to display the directory structure of

your hard disk drive.

3. Open the C:\SWTOOLS folder.

4. Open the DRIVERS folder. Within the DRIVERS folder are several subfolders

that are named for various devices installed in your computer (for example, AUDIO or VIDEO).

5. Open the appropriate device subfolder.

6. Use one of the following methods to reinstall the device driver:

v In the device subfolder, look for a README.TXT or other file with the .txt

extension. This file might be named after the operating system, such as WIN98.TXT. The TXT file has information on how to reinstall that device driver.

v If the device subfolder contains a file with the .inf extension, you can use the

Add New Hardware program (located in the Windows Control Panel) to reinstall the device driver. Not all device drivers can be reinstalled using this program. In the Add New Hardware program, when prompted for the device driver that you want to install, click Have Disk and Browse. Then select the appropriate device driver file from the device subfolder.

v In the device subfolder, look for a SETUP.EXE file. Double-click SETUP.EXE

and follow the instructions on the screen.

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Setting a rescue device in the startup sequence

Before you start the Rescue and Recovery program from a CD, DVD, USB hard disk drive, or any external device, you must first change the startup sequence in the Setup Utility.

To view or change the startup sequence, do the following:

1. With the computer turned off, repeatedly press and release the F1 key while

you turn on the computer.

2. When the logo screen appears, or you hear a series of beeps, release the F1 key.

3. If you are prompted for a password, type your current password.

4. From the Setup Utility main menu, use the right-arrow key to select Startup.

5. Arrange the startup sequence to meet your needs.

6. Press the Esc key twice to go to the Setup Utility exit menu.

7. Use the down-arrow key to select Save and exit the Setup Utility, then press

Enter.

8. When the Setup Confirmation window appears, press Enter.

9. The computer restarts.

Note: If you are using an external device, you first must turn off your computer

before connecting the external device.

For more information on Setup Utility, see Chapter 4, “Using the Setup Utility,” on page 59.

Solving recovery problems

If you are unable to access the Rescue and Recovery workspace or the Windows environment, you can:

v Use your rescue media (CD, DVD, or USB hard disk drive) to start the Rescue

and Recovery workspace. See “Creating and using rescue media” on page 54 for details.

v Use a Recovery Repair diskette to repair the Rescue and Recovery workspace or

repair a file needed to enter the Windows environment. See “Creating and using a Recovery Repair diskette” on page 55 for details.

v Use a set of Product Recovery discs if you want to restore the hard disk drive to

its original factory state. See “Creating and using Product Recovery discs” on page 51.

is important to create a Recovery Repair diskette, rescue media, and a set of

It Product Recovery discs as soon as possible and store them in a safe place.

If you are unable to access the Rescue and Recovery workspace or the Windows environment from rescue media, a Recovery Repair diskette, or a set of Product Recovery discs, you might not have the rescue device, CD drive, DVD drive, or USB hard disk drive defined as a startup device in the BIOS startup sequence. For more information, see “Setting a rescue device in the startup sequence.”

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Chapter 4. Using the Setup Utility

The Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating-system settings might override any similar settings in the Setup Utility program.

Starting the Setup Utility program

To start the Setup Utility program, do the following:

1. If your computer is already on when you start this procedure, shut down the

operating system and turn off the computer.

2. Press and hold the F1 key, and then turn on the computer. When you hear

multiple beeps, release the F1 key.

Notes:

a. If you are using a USB keyboard and the Setup Utility program does not

display using this method, repeatedly press and release the F1 key rather than leaving it pressed when turning on the computer.

b. If a Power-On Password or a Privileged Access Password has been set, the

Setup Utility program menu is not displayed until you type your password. For more information, see “Using passwords.”

Setup Utility program might start automatically when POST detects that

The hardware has been removed or new hardware has been installed in your computer.

Viewing and changing settings

The Setup Utility program menu lists items that identify system configuration topics. To view or change settings, see “Starting the Setup Utility program.”

When working with the Setup Utility program menu, you must use the keyboard. The keys used to perform various tasks are displayed at the bottom of each screen.

Using passwords

By using the Setup Utility program, you can set passwords to prevent unauthorized persons from gaining access to your computer and data. See “Starting the Setup Utility program.” The following types of passwords are available:

v Power-On Password

v Privileged Access Password

v Hard Disk User Password

do not have to set any passwords to use your computer. However, if you

You decide to set any passwords, read the following sections.

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Password considerations

A password can be any combination of up to 12 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised. To set a strong password, use the following guidelines:

v Have at least eight characters in length

v Contain at least one alphabetic character and one numeric character

v Setup Utility program and hard disk drive passwords are not case sensitive

v Not be your name or your user name

v Not be a common word or a common name

v Be significantly different from your previous password

Power-On Password

When a Power-On Password is set, the computer cannot be used until a valid password is typed from the keyboard.

Privileged Access Password

When a Privileged Access Password is set, it deters unauthorized persons from changing configuration settings. If you are responsible for maintaining the settings of several computers, you might want to set a Privileged Access Password.

After you set a Privileged Access Password, a password prompt is displayed each time you try to access the Setup Utility program.

If both the Power-On and Privileged Access passwords are set, you can type either password. However, to change any configuration settings, you must use your Privileged Access Password.

Hard Disk User Password

When a Hard Disk User Password is set, it prevents unauthorized users from accessing the data on the hard disk drive.

Setting, changing, and deleting a password

To set, change, or delete a password, do the following:

Note: A password can be any combination of up to 12 alphabetic and numeric

characters. For more information, see “Password considerations.”

1. Start the Setup Utility program. See Chapter 4, “Using the Setup Utility,” on

page 59.

2. From the Setup Utility program, select Security → Set Passwords.

3. Read the information displayed on the right side of the screen.

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Enabling or disabling a device

This section provides information on how to enable or disable user access to the following devices:

Serial ATA When this feature is set to Disabled, all devices connected to the

External S ATA Port When this feature is set to Disabled, the device connected to the

Legacy Diskette A

(some models)

To enable or disable a device, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on

page 59.

2. From the Setup Utility program, select Devices or select Devices → IDE Drives

Setup.

3. Select the desired devices and settings and press Enter.

4. Return to the Setup Utility program menu and select Exit and then Save

Settings or Save and exit the Setup Utility.

Note: If you do not want to save the settings, select Exit the Setup Utility

without saving.

Selecting a startup device

SATA connectors (such as hard disk drives or the optical drive) are disabled and will not be displayed in the system configuration.

External S ATA connector cannot be accessed. When this feature is set to Disabled, the diskette drive cannot be

accessed.

If your computer does not start up from a device such as the disc, diskette, or hard disk drive as expected, use one of the following procedures to select a startup device.

Selecting a temporary startup device

Use this procedure to startup from any start device.

Note: Not all discs, hard disk drives, and diskettes are bootable.

1. Turn off your computer.

2. Press and hold the F12 key, and then turn on the computer. When the Startup

Device Menu appears, release the F12 key.

Note: If you are using a USB keyboard and the Startup Device Menu does not

display using this method, repeatedly press and release the F12 key rather than leaving it pressed when turning on the computer.

3. Select the desired startup device from the Startup Device Menu and press

Enter to begin.

Selecting a startup device from the Startup Device menu does not

Note:

permanently change the startup sequence.

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Selecting or changing the startup device sequence

To view or permanently change the configured startup device sequence, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on

2. Select Startup → Startup Sequence. See the information displayed on the right

3. Select the devices for the Primary Startup Sequence, the Automatic Startup

4. Select Exit from the Setup Utility menu and then Save Settings or Save and

If you have changed these settings and want to return to the default settings, select Load Default Settings on the Exit menu.

Advanced settings

On some computer models, the Advanced menu includes a setting to enable or disable HyperThreading. This feature works only with HyperThreading-aware operating systems, such as Windows Vista and Windows XP. The default setting for HyperThreading is Enabled. However, if you select Set Defaults and are using an operating system other than Windows Vista and Windows XP, your computer performance might be degraded. Therefore, you should always set HyperThreading to Disabled unless you are sure your operating system supports HyperThreading.

page 59.

side of the screen.

Sequence, and the Error Startup Sequence.

exit the Setup Utility.

Exiting from the Setup Utility program

After you finish viewing or changing settings, press Esc to return to the Setup Utility program menu (you might have to press Esc several times). If you want to save the new settings, select Save Settings or Save and exit the Setup Utility. Otherwise, your changes will not be saved.

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Chapter 5. Updating system programs

This chapter contains information about updating POST/BIOS and how to recover from a POST/BIOS update failure.

Using system programs

System programs are the basic layer of software built into your computer. They include the power-on self-test (POST), the basic input/output system (BIOS) code, and the Setup Utility program. POST is a set of tests and procedures that are performed each time you turn on your computer. BIOS is a layer of software that translates instructions from other layers of software into electrical signals that the computer hardware can execute. Yo u can use the Setup Utility program to view and change the configuration and setup of your computer.

Your computer system board has a module called electrically erasable programmable read-only memory (EEPROM, also referred to as flash memory). You can easily update POST, BIOS, and the Setup Utility program by starting your computer using a flash update disc or by running a special update program from your operating system.

Lenovo might make changes and enhancements to the POST/BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST/BIOS updates are available in a TXT file that is included with the update files. For most models, you can download either an update program to create a system-program-update (flash) disc or an update program that can be run from the operating system.

Note: You can download a self starting bootable CD/DVD image (known as an

ISO image) of the diagnostics program to support systems without a diskette drive from: http://www.lenovo.com

Updating (flashing) BIOS from a disc

This section provides instructions on how to update (flash) the BIOS from a disc. System BIOS program updates are available at: http://www.lenovo.com/support

To update (flash) the BIOS from a disc:

1. Make sure the optical drive you want to use is set as the first boot device in the

startup device sequence. See “Selecting or changing the startup device sequence” on page 62.

2. Make sure the computer is turned on. Insert the disc into the optical drive.

3. Turn off the computer and back on again. The update begins.

4. When you are prompted to select a language, press the number on your

keyboard that corresponds to the language and then press Enter.

5. When prompted to change the serial number, press Y.

6. Type in the seven character serial number of your computer and then press

Enter.

7. When prompted to change the machine type/model, press Y.

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8. Type in the seven character machine type/model of your computer and then

press Enter.

9. Follow the instructions on the screen to complete the update.

Updating (flashing) BIOS from your operating system

Note: Due to the constant improvements made to the Web site, We b page content

(including the links referenced in the following procedure) is subject to change.

1. Go to:

http://www.lenovo.com/support

2. Locate the downloadable files for your machine type as follows:

a. In the Enter a product number field, type your machine type and click Go

→ Continue → Downloads and drivers.

b. Under the BIOS category, click Flash BIOS update.

c. Click the TXT file that contains the installation instructions for the flash

BIOS update (flash from the operating system version).

Print these instructions. This is very important because they are not on the

screen after the download begins.

4. Click Back to return to the list of files. Carefully follow the printed instructions

to download, extract, and install the update.

Recovering from a POST/BIOS update failure

If power to your computer is interrupted while POST/BIOS is being updated (flash update), your computer might not restart correctly. If this happens, perform the following procedure commonly called Boot-block Recovery.

1. Turn off the computer and any attached devices, such as printers, monitors,

and external drives.

2. Unplug all power cords from electrical outlets, and open the computer cover.

Refer to “Removing the computer cover” on page 14.

3. Access the system board. Refer to “Removing and installing the front bezel”

on page 15.

4. Locate the Clear CMOS/Recovery jumper on the system board. Refer to

“Locating parts on the system board” on page 11.

5. Remove any cables that impede access to the Clear CMOS/Recovery jumper.

6. Move the jumper from the standard position (pin 1 and pin 2) to pin 2 and

pin 3.

7. Reconnect any cables that were disconnected and reinstall the PCI adapter

card if removed.

8. Close the computer cover and reconnect the power cords for the computer

and monitor to electrical outlets. Refer to “Completing the parts replacement” on page 45.

9. Turn on the computer and the monitor. Insert the POST/BIOS update (flash)

disc into the optical drive.

10. Turn the computer off and back on again.

11. The recovery session will take two to three minutes. During this time you will

hear a series of beeps. After the update session is completed, there will be no video, the series of beeps will end, and the system will automatically turn off. Remove the disc from the optical drive before the system completely turns off.

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12. Repeat steps 2 through 5.

13. Move the Clear CMOS/Recovery jumper back to the standard position (pin 1

and pin 2).

14. Reconnect any cables that were disconnected and reinstall the PCI adapter

card if removed.

15. Close the computer cover and reconnect any cables that were disconnected.

16. Turn on the computer to restart the operating system.

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Chapter 6. Troubleshooting and diagnostics

This chapter describes some basic troubleshooting and diagnostic programs. If your computer problem is not described here, see Chapter 7, “Getting information, help, and service,” on page 73 for additional troubleshooting resources.

Basic troubleshooting

The following table provides information to help you troubleshoot your computer problem.

Symptom Action

The computer does not start when you press the power button.

Verify that:

v The power cord is plugged into the rear of the computer and into a working

electrical outlet.

v If your computer has a secondary power switch on the back of the computer,

make sure that it is switched on.

v The power indicator on the front of the computer is on.

v The voltage is set to the correct setting for your country.

you cannot correct the problem, have the computer serviced. Refer to the

safety and warranty information that is provided with your computer for a list of service and support telephone numbers.

The monitor screen is blank. Verify that:

v The monitor cable is securely attached to the rear of the monitor and to the

rear of the computer.

v The monitor power cord is plugged into the monitor and into a working

electrical outlet.

v The monitor is turned on and the brightness and contrast controls are set

correctly.

v The voltage is set to the correct setting for your country.

v The monitor signal cable is securely connected to the monitor and to the

monitor connector on the computer.

If your computer has two monitor connectors, verify that your monitor is

Note:

connected to the option connector rather than the one in the rear of the system board. For more information, see "Connecting your computer" in the ThinkCentre Safety and Warranty Guide.

If you cannot correct the problem, have the computer serviced. Refer to the safety and warranty information that is provided with your computer for a list of service and support telephone numbers.

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Symptom Action

The keyboard does not work. The computer does not respond to the keyboard.

Verify that:

v The computer is turned on.

v The monitor is turned on and the brightness and contrast controls are set

correctly.

v The keyboard is securely connected to the keyboard connector on the

computer.

v No keys are stuck.

If you cannot correct the problem, have the computer serviced. Refer to the safety and warranty information that is provided with your computer for a list of service and support telephone numbers.

The USB Keyboard does not work.

Verify that:

v The computer is turned on.

v The keyboard is securely connected to a USB connector on the front or rear of

the computer.

v No keys are stuck.

you cannot correct the problem, have the computer serviced. Refer to the

safety and warranty information that is provided with your computer for a list of service and support telephone numbers.

The mouse does not work. The computer does not respond to the mouse.

Verify that:

v The computer is turned on.

v The mouse is securely connected to the mouse connector on the computer.

v The mouse is clean. Refer to “Cleaning the mouse” on page 70 for further

information.

The operating system will not start.

The SMC login prompt disappears before you log on and then a black screen displays (for SMC computers only).

The computer beeps multiple times before the operating system starts.

you cannot correct the problem, have the computer serviced. Refer to the

safety and warranty information that is provided with your computer for a list of service and support telephone numbers.

Verify that:

v There is no diskette in the diskette drive.

v The startup sequence includes the device where the operating system resides.

Usually, the operating system is on the hard disk drive. For more information, see “Selecting a startup device” on page 61.

For SMC computers, you might receive the error message "No operating

Note:

system found. Press F1 to repeat boot sequence." In this case, press Ctrl+Alt+Delete instead of F1 to establish a connection to the storage area network where your operating system is stored. Verify that the user name is not logged on in another location.

If you cannot correct the problem, have the computer serviced. Refer to the safety and warranty information that is provided with your computer for a list of service and support telephone numbers.

Contact your administrator.

Verify that no keys are stuck down.

If you cannot correct the problem, have the computer serviced. Refer to the safety and warranty information that is provided with your computer for a list of service and support telephone numbers.

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Diagnostic programs

Diagnostic programs are used to test hardware components of your computer and report operating-system-controlled settings that can cause hardware failures. There are two diagnostic programs preinstalled on your computer:

v Lenovo System Toolbox (used when the Windows operating system is running)

v PC-Doctor for Windows PE (used when the Windows operating system does not

start)

Notes:

1. You can also download the latest version of the Lenovo System Toolbox and

PC-Doctor for DOS diagnostic programs from: http://www.lenovo.com/support See “Lenovo System Toolbox” and “PC-Doctor for DOS” on page 70 for detailed information.

2. If you are unable to isolate and repair the problem yourself after you run the

Lenovo System Toolbox and the PC-Doctor for Windows PE, save and print the log files created by both diagnostic programs. You will need the log files when you speak to a Lenovo technical support representative.

Lenovo System Toolbox

The Lenovo System Toolbox is a diagnostic program that works through the Windows operating system and enables you to view symptoms and solutions for computer problems, access the Lenovo troubleshooting center, update system drivers, and review system information.

To run the Lenovo System Toolbox, click Start → All Programs → Lenovo Services → Lenovo System Toolbox. Follow the instructions on the screen. For additional information about running the diagnostic program, refer to the Lenovo System Toolbox help system.

If you still suspect a problem after the Lenovo System Toolbox runs successfully, run the PC-Doctor for Windows PE to help you diagnose the computer problem.

The Lenovo System Toolbox also has problem determination aids that determine software and usage problems.

PC-Doctor for Windows PE

The PC-Doctor for Windows PE diagnostic program is part of the Rescue and Recovery workspace on each Lenovo computer. Use the PC-Doctor for Windows PE if you are unable to start the Windows operating system or if the Lenovo System Toolbox has not been successful in isolating a possible problem.

Running diagnostics from the Rescue and Recovery workspace

You can run the PC-Doctor for Windows PE diagnostic program from the Rescue and Recovery workspace. To run diagnostics from the Rescue and Recovery workspace, do the following:

1. Shut down the operating system and turn off the computer.

2. Repeatedly press and release the F11 key when you turn on the computer.

3. When you hear beeps or see a logo screen, stop pressing the F11 key. The

Rescue and Recovery workspace opens.

4. From the Rescue and Recovery workspace, select Launch Advanced Rescue

and Recovery → Diagnose hardware.

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5. The diagnostic program opens automatically. Select the diagnostic test you

want to run. Press the F1 key for additional help.

6. Follow the instructions on the screen.

Rescue media includes PC-Doctor for Windows PE. For more information

Note:

about rescue media, see “Creating and using rescue media” on page 54.

PC-Doctor for DOS

You can also download the latest version of the PC-Doctor for DOS diagnostic program from: http://www.lenovo.com/support The PC-Doctor for DOS diagnostic program runs independently of the Windows operating system. Use PC-Doctor for DOS, if you are unable to start the Windows operating system or if Lenovo System Toolbox and PC-Doctor for Windows PE have not been successful in isolating a possible problem. Yo u can run PC-Doctor for DOS from a diagnostic CD/DVD image that you create.

Creating a diagnostic CD/DVD image

To create a diagnostic CD/DVD image, download a self-starting bootable CD/DVD image (known as an ISO image) of the diagnostic program from http://www.lenovo.com/support After you download the image, you can create the CD/DVD using any CD/DVD burning software.

Running diagnostics from the disc

To run diagnostics from the diagnostic CD/DVD image that you created, do the following:

1. Insert the disc into the optical drive.

2. Restart the computer.

Note: If the diagnostic program does not start, you might not have your optical

3. When the diagnostics program opens, follow the instructions on the screen.

4. When the program finishes, be sure to remove the disc from the drive.

5. Select the diagnostic test you want to run. Press the F1 key for additional help.

Cleaning the mouse

This section provides instructions on how to clean an optical or non-optical mouse.

Optical mouse

An optical mouse uses a light-emitting diode (LED) and an optical sensor to navigate the pointer. If the pointer on the screen does not move smoothly with the optical mouse, you might need to clean the mouse.

To clean the optical mouse:

1. Turn off your computer.

2. Disconnect the mouse cable from the computer.

3. Turn the mouse upside down to look at the lens.

a. If there is a smudge on the lens, gently clean the area with a plain

drive set as a startable device. See “Selecting a startup device” on page 61 for instructions on how to change the startup device.

cotton-tipped swab.

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b. If there is debris in the lens, gently blow the debris away from the area.

Check the surface on which you are using the mouse. If you have a very

intricate picture or pattern beneath the mouse it may be difficult for the digital signal processor (DSP) to determine changes in the mouse position.

5. Reconnect the mouse cable to the computer.

6. Turn your computer back on.

Non-optical mouse

The non-optical mouse uses a ball to navigate the pointer. If the pointer on the screen does not move smoothly with the mouse, you might need to clean the mouse.

To clean a non-optical mouse:

Note: The following illustration might be slightly different from your mouse.

1 Retainer ring 2 Ball 3 Plastic rollers 4 Ball cage

1. Turn off your computer.

2. Disconnect the mouse cable from the computer.

3. Turn the mouse upside down. Twist the retainer ring 1 to the unlocked

position to remove the ball.

4. Place your hand over the retainer ring and ball 2, and then turn the mouse

right-side up, so that the retainer ring and ball fall out into your hand.

5. Wash the ball in warm, soapy water then dry it with a clean cloth.

6. Blow air carefully into the ball cage 4 to dislodge dust and lint.

7. Look for a buildup of dirt on the plastic rollers 3 inside the ball cage. This

buildup usually appears as a stripe running across the middle of the rollers.

Chapter 6. Troubleshooting and diagnostics 71

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8. If the rollers are dirty, clean them by using a cotton swab soaked in isopropyl

(rubbing) alcohol. Turn the rollers with your finger and continue swabbing them until all the dirt is removed. Be sure the rollers are still centered in their channels after you clean them.

9. Remove any fibers from the swab that might be remaining on the rollers.

10. Replace the ball and the retainer ring. Twist the retainer ring to the locked

position.

11. Reconnect the mouse cable to the computer.

12. Turn your computer back on.

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Chapter 7. Getting information, help, and service

This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo.

Information resources

This section describes how to access useful resources relating to your computing needs.

Note: The Online Books folder, ThinkVantage Productivity Center, Lenovo

Welcome, and Access Help are only available on computers that have an internal hard disk drive and preinstalled software from Lenovo.

Online Books folder

The Online Books folder provides online ThinkCentre User Guide to help you set up and use your computer. The Online Books folder is preinstalled on your computer and requires no Internet access to view the publications.

To view a publication, click Start → All Programs → Online Books → Online Books. Double-click the appropriate publication for your computer. The publications also are available on the Lenovo Web site at: http://www.lenovo.com

Notes:

1. These publications are in Portable Document Format (PDF), which requires the

Adobe Reader to be installed to view. If the Adobe Reader has not yet been installed on your computer, a message will appear when you attempt to view the PDF file and you will be guided through the Adobe Reader installation.

2. The publications that are preinstalled on your computer are available in other

languages on the Lenovo Support We b site at: http://www.lenovo.com/support

3. If you want to install a different language version of the Adobe Reader rather

than the version provided on your computer, download the version you want to use from the Adobe We b site at: http://www.adobe.com

ThinkVantage Productivity Center

The ThinkVantage Productivity Center program contains information sources and tools designed to make computing easier and secure. It provides easy access to various technologies, such as:

v Client Security Solution

v Power Manager

v Productivity Center

v Product Recovery

v Rescue and Recovery

v Service and support

v System Update

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Note: The ThinkVantage Technologies are only available on select Lenovo

computers.

To access the ThinkVantage Productivity Center program, click Start → All Programs → ThinkVantage → Productivity Center.

Lenovo Welcome

The Lenovo Welcome program introduces you to some innovative built-in features of Lenovo and guides you through a few important setup tasks to help you make the most of your computer.

Access Help

The Access Help online help system provides information about getting started, doing basic tasks, customizing settings for your personal preference, protecting data, expanding and upgrading, and troubleshooting.

To open Access Help, click Start → All Programs → ThinkVantage → Access Help. After you have opened Access Help, use the left panel to make a selection from the Contents tab or the Index tab, or use the Search tab to find a particular word or phrase.

Safety and Warranty

The ThinkCentre Safety and Warranty Guide that is provided with your computer contains information on safety, setup, warranty, and notices. Read and understand all safety information before using this product.

Lenovo Web site (http://www.lenovo.com)

The Lenovo Web site provides up-to-date information and services to help you buy, upgrade, and maintain your computer. Yo u can also do the following:

v Shop for:

– Desktop and notebook computers

– Monitors

– Projectors

– Upgrades and accessories

– Special offers

Purchase additional services, such as support for hardware, operating systems,

application programs, network setup and configuration, and custom installations.

v Purchase upgrades and extended hardware repair services.

v Download the latest device drivers and software updates for your computer

model.

v Access the online manuals.

v Access the Lenovo Statement of Limited Warranty.

v Access troubleshooting and support information for your computer model and

other supported products.

v Find the service and support phone number for your country or region.

v Find a service provider located near you.

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Help and service

This section contains information about obtaining help and service.

Using the documentation and diagnostic programs

If you experience a problem with your computer, see Chapter 6, “Troubleshooting and diagnostics,” on page 67. For information on additional resources to help you troubleshoot your computer problem, see “Information resources” on page 73.

If you suspect a software problem, see the documentation, including readme files and online help, that comes with the operating system or application program.

Most computers come with a set of diagnostic programs that help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 69.

You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support Center.

These services are available during the warranty period:

v Problem determination - Trained personnel are available to assist you with

determining a hardware problem and deciding what action is necessary to fix the problem.

v Hardware repair - If the problem is caused by hardware under warranty, trained

service personnel are available to provide the applicable level of service.

v Engineering Change management - There might be changes that are required

after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.

items are not covered by the warranty:

These v Replacement or use of parts not manufactured for or by Lenovo or

non-warranted Lenovo parts

v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs

to the safety and warranty information that is provided with your computer

Refer for a complete explanation of warranty terms. Yo u must retain your proof of purchase to obtain warranty service.

For a list of service and support phone numbers for your country or region, go to http://www.lenovo.com/support and click Support phone list or refer to the safety and warranty information provided with your computer.

Note: Phone numbers are subject to change without notice. If the number for your

country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.

Chapter 7. Getting information, help, and service 75

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If possible, be at your computer when you call. Have the following information available:

v Machine type and model v Serial numbers of your hardware products v Description of the problem v Exact wording of any error messages v Hardware and software configuration information

Using other services

If you travel with your computer or relocate it to a country where your desktop or notebook computer machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.

To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://www.lenovo.com/support, click Warranty, and follow the instructions on the screen.

For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product, refer to the Microsoft Product Support Services Web site at http://support.microsoft.com/directory or you can contact the Customer Support Center. Some fees might apply.

Purchasing additional services

During and after the warranty period, you can purchase additional services, such as support for hardware, operating systems, and application programs; network setup and configuration; upgraded or extended hardware repair services; and custom installations. Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com

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Appendix. Notices

Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user’s responsibility to evaluate and verify the operation of any other product, program, or service.

Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

Lenovo (United States), Inc. 1009 Think Place - Building One Morrisville, NC 27560 U.S.A. Attention: Lenovo Director of Licensing

LENOVO

PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF

ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those We b sites. The materials at those We b sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may

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vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

Television output notice

The following notice applies to models that have the factory-installed television-output feature.

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

Trademarks

The following terms are trademarks of Lenovo in the United States, other countries, or both:

Lenovo Rescue and Recovery The Lenovo logo ThinkCentre ThinkVantage

Wake on LAN is a trademark of International Business Machines Corporation in the United States, other countries, or both.

Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of companies.

Celeron, Intel, Intel Core, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.

Linux is a trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, or service names may be trademarks or service marks of others.

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Index

access help 74 adapter card 16

installing, replacing 16

slots 16 advanced settings 62 antivirus software, updating 6 audio line-in connector 9 audio line-out connector 9 audio subsystem 2

backup and recovery operations 52 basic troubleshooting 67 battery, replacing 26 bay 1, installing 23 bay 2, installing 23 BIOS, updating (flashing) 63, 64 books folder, online 73 boot-block recovery 64

cable lock, security 47 changing

password 60

startup device sequence 62 cleaning the mouse 70 CMOS, clearing 48 components, internal 10 computer cover

removing 14 computer cover, reinstalling 45 connector description 9 connectors

front 7

rear 8 considerations, passwords 60 creating

and using recovery repair diskette 55

and using rescue media 54

product recovery disc 51 CRU

completing customer support center 75

the installation 45

deleting password 60 device drivers 46

installing 56

recovering 56 devices, handling static-sensitive 13 diagnostics programs, using 75 diagnostics, troubleshooting 67 disc, creating product recovery 51 diskette drive, replacing 37 diskette, creating and using a recovery repair 55

DisplayPort connector 9 documentation, using 75 drivers, device 46 drives

bays 21 internal 20 specifications 21

environment, operating 4 Ethernet 2 Ethernet connector 9 exiting, Setup Utility 62 expansion 2 external options, installing 14

failure, recovering from POST/BIOS 64 features 1 flashing BIOS 63 folder, books online 73 front bezel

front bezel, removing 15 front bezel, installing 15 front connectors 7 front fan assembly, replacing 39

getting

help

information 73

service 73

hard disk drive, replacing 30 heat sink and fan assembly, replacing 28 help

access

and service 75

getting 73

important safety information v information

Input/Output (I/O) features 2 installing

getting

important safety v

recovering 51

resources 73

safety 74

warranty 74

device drivers 56

internal options 16

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installing drive 23 installing options

card 16

adapter internal drives 20 memory module 19

security features 46 internal drives 1 internal options, installing 16 internal speaker, replacing 42

keyboard connector 9 keyboard, replacing 44

Lenovo System Toolbox 69 Lenovo Web site 74 Lenovo Welcome 74 locating components 10

media, creating and using rescue 54 memory module

installing,

replacing 19

system board 19 Microphone connector 9 mouse

cleaning

non-optical 71

optical mouse 70 mouse connector 9 mouse, replacing 45

non-optical mouse 71 notice, television output 78 notices 77

online books folder 73 operations, backup and recovery 52 optical drive, replacing 35 optical mouse 70 options, installing internal drives 20

padlock loop 48 parts replacement, completing 45 password

considerations 60

Power-On Password 60

Privileged Access 60

setting, changing, deleting 60 password protection 48 passwords

erasing 48

lost or forgotten 48 passwords, using 59

physical specifications 4 power

Advanced

Configuration and Power Interface (ACPI)

support 3

features 3 power supply assembly, replacing 27 power-on self-test (POST) 63 Power-On, Password 60 Privileged Access, password 60 product recovery disc, creating 51 productivity center, ThinkVantage 73 programs, updating system 63 protection, password 48 purchasing additional services 76

rear connectors 8 rear fan assembly, replacing 40 recovering

drivers 56

device

from a POST/BIOS update failure 64

information 51 recovery

boot-block 64

operations, backup and 52

problems, solving 57

repair diskette, creating and using 55

workspace, rescue and 53 removing computer cover 14 replacing

battery

hard disk drive 30

heat sink and fan assembly 28 rescue and recovery workspace 53 rescue device, starting 57 rescue media, creating and using 54 resources, information 73

safety v safety information 74 security

selecting

serial port 9 service

services

setting

settings

lock 47

cable

enabling or disabling 61

features 3, 46

integrated cable lock 48

padlock loop 48

startup device 61

temporary startup device 61

and help 75

customer support center 75

getting 73

other

purchasing additional 76

password 60

rescue device 57

advanced 62

changing 59

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settings (continued)

viewing 59 Setup Utility 59 Setup Utility program, starting 59 Setup Utility, exiting 62 solving recovery problems 57 starting the Setup Utility program 59 startup device 61

sequence, changing 62

temporary, selecting 61 static-sensitive devices, handling 13 system

management 2

programs 63 system board

connectors 11

locating parts 11

location 11

memory module 19

television output notice 78 temporary startup device 61 ThinkVantage productivity center 73 trademarks 78 troubleshooting, basic 67 troubleshooting, diagnostics 67

updating

(flashing) BIOS 63

antivirus software 6

system programs 63 updating (flashing) BIOS 64 USB connector 9 using

diagnostic programs 75

documentation 75

other services 76

passwords 59

recovery repair diskette, creating and using 55

rescue media, creating and 54

Setup Utility 59

VGA monitor connector 9 video subsystem 1 viewing and changing settings 59

warranty information 74 Web site, Lenovo 74 workspace, backup and recovery 53

Index 81

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Part Number: 53Y9906

Printed in USA

(1P) P/N: 53Y9906

Lenovo 6302, 6239, 8494, 7628, 7635 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Important safety information

Chapter 1. Product overview

Features

Specifications

Software overview

Software provided with your Windows operating system

Software provided by Lenovo

Lenovo System Toolbox

PC-Doctor for Windows PE

Adobe Reader

Antivirus software

Locations

Locating connectors on the front of your computer

Locating connectors on the rear of your computer

Locating components

Locating parts on the system board

Chapter 2. Installing options and replacing hardware

Handling static-sensitive devices

Installing options and replacing hardware

Installing external options

Removing the computer cover

Removing and installing the front bezel

Installing internal options

Installing or replacing an adapter card

Installing or replacing a memory module

Installing internal drives

Replacing the battery

Replacing the power supply assembly

Replacing the heat sink and fan assembly

Replacing the primary hard disk drive

Replacing the secondary hard disk drive

Replacing the optical drive

Replacing the diskette drive

Replacing the front fan assembly

Replacing the rear fan assembly

Replacing the internal speaker

Replacing the keyboard

Replacing the mouse

Completing the parts replacement

Obtaining device drivers

Installing security features

Integrated cable lock

Padlock

Password protection

Erasing lost or forgotten passwords (clearing CMOS)

Chapter 3. Recovery information

Creating and using Product Recovery discs

Performing backup and recovery operations

Using the Rescue and Recovery workspace

Creating and using rescue media

Creating and using a Recovery Repair diskette

Recovering or installing device drivers

Setting a rescue device in the startup sequence

Solving recovery problems

Chapter 4. Using the Setup Utility

Starting the Setup Utility program

Viewing and changing settings

Using passwords

Password considerations

Power-On Password

Privileged Access Password

Hard Disk User Password

Setting, changing, and deleting a password

Enabling or disabling a device

Selecting a startup device

Selecting a temporary startup device

Selecting or changing the startup device sequence

Advanced settings

Exiting from the Setup Utility program

Chapter 5. Updating system programs

Using system programs

Updating (flashing) BIOS from a disc

Updating (flashing) BIOS from your operating system

Recovering from a POST/BIOS update failure

Chapter 6. Troubleshooting and diagnostics