Lenovo 406333U User Manual

ThinkPad®T500 and W500 Service and Troubleshooting Guide

Note

Before using this information and the product it supports, be sure to read the following:

v Safety and Warranty Guide included in the package with this publication. v Wireless related information in online Access Help and Appendix D, “Notices,” on page 73. v Regulatory Notice included in the package with this publication.

The Safety and Warranty Guide and the Regulatory Notice have been uploaded on the Web site. To refer to them, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User’s guides and manuals.

Second Edition (June 2008)

LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered pursuant a General Services Administration ″GSA″ contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

Contents

Read this first . . . . . . . . . . . v

Chapter 1. Finding information . . . . . 1

This guide and other publications . . . . . 1

Finding information with the ThinkVantage

button . . . . . . . . . . . . . . 2

Additional information for Access Help ...3

Chapter 2. Taking care of your ThinkPad

computer . . . . . . . . . . . . . 5

Important tips. . . . . . . . . . . . 5

Be careful about where and how you work 5

Be gentle with your computer . . . . . 6

Carry your computer properly . . . . . 6

Connect the internal modem correctly. . . 6 Handle storage media and drives properly 6 Be sure not to modify your computer . . . 7

Take care in setting passwords . . . . . 7

Care for the fingerprint reader . . . . . 7

Cleaning the cover of your computer . . . 8

Cleaning your computer keyboard . . . . 8

Cleaning your computer display . . . . 8

Chapter 3. Solving computer problems . . 11

Frequently asked questions . . . . . . . 11

Entering the BIOS Setup Utility . . . . . 12

Diagnosing problems . . . . . . . . . 13

HDD diagnostic program . . . . . . 13

Diagnosing problems using PC-Doctor

from the service partition . . . . . . 14

Troubleshooting . . . . . . . . . . . 15

Error messages . . . . . . . . . . 15

Errors without messages . . . . . . . 21

Memory problems . . . . . . . . . 23

Password problems . . . . . . . . 23

Keyboard problems . . . . . . . . 24

Pointing device problems . . . . . . 24

Sleep (standby) or hibernation problems 25

Computer screen problems . . . . . . 27

Battery problems . . . . . . . . . 30

AC adapter problems . . . . . . . . 30

Hard disk drive (HDD) or solid state drive

(SSD) problems . . . . . . . . . . 31

Fingerprint reader problems . . . . . 33

Startup problems . . . . . . . . . 33

Chapter 4. Recovery options . . . . . . 35

Introducing Rescue and Recovery . . . . . 35

Solid state drive (SSD) . . . . . . . 35

Restoring the factory contents . . . . . . 36

Recovering data. . . . . . . . . . . 37

Chapter 5. Upgrading and replacing

devices . . . . . . . . . . . . . 39

Replacing the battery . . . . . . . . . 39

Upgrading the hard disk drive or solid state

drive . . . . . . . . . . . . . . 41

Replacing memory . . . . . . . . . . 48

Chapter 6. Getting help and service . . . 55

Getting help and service . . . . . . . . 55

Getting help on the Web . . . . . . . . 55

Calling the Customer Support Center . . . 55

Getting help around the world . . . . . . 57

Worldwide telephone list. . . . . . . . 57

Appendix A. Warranty information . . . . 63

Types of warranty service . . . . . . . 64

Appendix B. Customer Replaceable Units

(CRUs) . . . . . . . . . . . . . 67

Appendix C. Features and Specifications 69

Features . . . . . . . . . . . . . 69

Specifications . . . . . . . . . . . 70

Appendix D. Notices. . . . . . . . . 73

Notices. . . . . . . . . . . . . . 73

Export classification notice . . . . . . 74

Electronic emissions notices . . . . . . . 74

Federal Communications Commission

(FCC) Statement . . . . . . . . . 74

Industry Canada Class B emission

compliance statement . . . . . . . . 75

Avis de conformité à la réglementation

d’Industrie Canada. . . . . . . . . 75

European Union EMC Directive

conformance statement . . . . . . . 75

EU-EMC Directive (2004/108/EC) EN 55022 class B Statement of Compliance . . 76

Japanese VCCI Class B statement . . . . 77

EU WEEE Statements . . . . . . . . . 77

Notice for users in the U.S.A. . . . . . . 77

ENERGY STAR model information . . . . 78

Notice for Regulatory information . . . . 80

Trademarks . . . . . . . . . . . . 81

Index . . . . . . . . . . . . . . 83

iv ThinkPad

T500 and W500 Service and Troubleshooting Guide

Read this first

Be sure to follow the important tips given here to continue to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail.

Protect yourself from the heat that your computer generates.

Protect yourself from the heat generated by the AC adapter.

When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. The temperature they reach depends on the amount of system activity and the level of charge in the battery.

Extended contact with your body, even through clothing, could cause discomfort or even a skin burn.

v Avoid keeping your hands, your lap, or any other part of

your body in contact with a hot section of the computer for any extended time.

v Periodically take breaks from using the keyboard by lifting

your hands from the palm rest.

When the AC adapter is connected to an electrical outlet and your computer, it generates heat.

Extended contact with your body, even through clothing, may cause a skin burn.

v Do not place the AC adapter in contact with any part of

your body while it is in use.

v Never use it to warm your body.

Prevent your computer from getting wet.

To avoid spills and the danger of electrical shock, keep liquids away from your computer.

Protect the cables from being damaged.

Applying strong force to cables may damage or break them.

Route communication lines, or the cables of an AC adapter, a mouse, a keyboard, a printer, or any other electronic device, so that they cannot be walked on, tripped over, pinched by your computer or other objects, or in any way subjected to treatment that could interfere with the operation of your computer.

Protect your computer and data when moving it.

Before moving a computer equipped with a hard disk drive, do one of the following, and make sure that the power-on indicator is off:

– Turn it off. – Press Fn+F4 to put it in sleep (standby) mode. – Press Fn+F12 to put it in hibernation mode.

This will help to prevent damage to the computer, and possible loss of data.

Handle your computer gently.

Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices.

vi ThinkPad

Carry your computer carefully.

v Use a quality carrying case that provides adequate

cushioning and protection.

v Do not pack your computer in a tightly packed suitcase

or bag.

T500 and W500 Service and Troubleshooting Guide

Chapter 1. Finding information

This guide and other publications

Setup Instructions

helps you to unpack your ThinkPad®computer and get started. It includes a few tips for first-time users.

This Service and Troubleshooting Guide

provides information about caring for your ThinkPad computer, basic troubleshooting information, some recovery procedures, help and service information, and warranty information for your computer. The troubleshooting information in this Guide applies only to problems that might prevent you from accessing the comprehensive online manual, called Access Help, preinstalled on your ThinkPad computer.

Access Help

is a comprehensive online manual that provides answers to most of your questions about your computer, helps you to configure preloaded features and tools, or solve problems. To open Access Help, do either of the following:

v Press the ThinkVantage

Center (or Lenovo Care

v Click Start, move the pointer to All Programs; then to ThinkVantage. Click

Access Help.

button. Under Quick Links in the Productivity

), click Access on-system help.

Safety and Warranty Guide

™

includes general safety instructions and complete Lenovo

Limited Warranty.

Regulatory Notice

supplements this Guide. Read it before you use the wireless features of your ThinkPad computer. The ThinkPad computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations.

Finding information with the ThinkVantage button

The blue ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not. Press the ThinkVantage button to open the ThinkVantage Productivity Center (or Lenovo Care) and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive.

2 ThinkPad

You can also use the ThinkVantage button to interrupt the startup sequence of your computer and start the Rescue and Recovery independently of the Windows

T500 and W500 Service and Troubleshooting Guide

operating system and is hidden from it.

™

workspace, which runs

Additional information for Access Help

Password Reset Service

Although Access Help describes the Password Reset Service, that service cannot be used on your computer. Note your passwords and keep them in a safe place. If you forget your passwords, you must take your computer to a Lenovo reseller or a marketing representative.

Disabling the integrated fingerprint reader

Add the following items to the tables for I/O Port Access in the Security menu of the BIOS Setup Utility. You can find the tables in “BIOS Setup Utility items” in Access Help.

Function Selection (Default value is in

Fingerprint reader

boldface.)

v Enabled

v Disabled

Comments

If you select “Disabled,” the integrated fingerprint reader is disabled and you cannot use it.

By default, the integrated fingerprint reader is enabled. To disable it, do as follows:

1. Save all open files, and exit all applications.

2. Turn your computer off and then on again.

3. When the logo screen is displayed, press the F1 key. The BIOS Setup

Utility opens.

4. Using the cursor keys, move to Security, and press Enter. The Security menu opens.

5. Using the cursor keys, move to I/O Port Access, and press Enter. The I/O Port Access submenu opens.

6. Using the cursor keys, move to Fingerprint Reader, and press Enter.

7. Select Disabled.

8. Press F10 to exit.

9. In the Setup Confirmation window, select Yes.

Chapter 1. Finding information 3

4 ThinkPad

T500 and W500 Service and Troubleshooting Guide

Chapter 2. Taking care of your ThinkPad computer

Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.

For the most important instructions for using your computer, see “Read this first” on page v.

Important tips

Be careful about where and how you work

v Store packing materials safely out of the reach of children to prevent the

risk of suffocation from plastic bags.

v Keep your computer away from magnets, activated cellular phones,

electrical appliances, or speakers (within 13 cm or 5″).

v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F

or above 35°C/95°F).

v Some appliances, such as certain portable desktop fans or air purifiers, can

produce negative ions. If a computer is close to such an appliance, and is exposed for an extended time to air containing negative ions, it may become electrostatically charged. Such a charge may be discharged through your hands when you touch the keyboard or other parts of the computer, or through connectors on I/O devices connected to it. Even though this kind of electrostatic discharge (ESD) is the opposite of a discharge from your body or clothing to the computer, it poses the same risk of a computer malfunction.

Your computer is designed and manufactured to minimize any effects of electrostatic charge. An electrostatic charge above a certain limit, however, can increase the risk of ESD. Therefore, when using the computer close to an appliance that can produce negative ions, give special attention to the following:

– Avoid directly exposing your computer to the air from an appliance that

can produce negative ions.

– Keep your computer and peripherals as far as possible from such an

appliance.

– Wherever possible, ground your computer to facilitate safe electrostatic

discharge.

Note: Not all such appliances cause a significant electrostatic charge.

Be gentle with your computer

v Avoid placing any objects (including paper) between the display and the

keyboard or the palm rest.

v Your computer display is designed to be opened and used at an angle

slightly greater than 90 degrees. Do not open the display beyond 180 degrees, as this might damage the computer hinge.

v Do not turn your computer over while the AC adapter is plugged in. This

could break the adapter plug.

v Register your ThinkPad products with Lenovo (visit the following Web site:

http://www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

Carry your computer properly

v Before moving your computer, be sure to remove any media, turn off

attached devices, and disconnect cords and cables.

v When picking up your open computer, hold it by the bottom. Do not pick

up or hold your computer by the display.

Connect the internal modem correctly

v Your computer modem might use only an analog telephone network, or

public-switched telephone network (PSTN). Do not connect the modem to a PBX (private branch exchange) or any other digital telephone extension line because this could damage your modem. Analog phone lines are often used in homes, while digital phone lines are often used in hotels or office buildings. If you are not sure which kind of phone line you are using, contact your telephone company.

v Your computer might have both an Ethernet connector and a modem

connector. If so, be sure to connect your communication cable to the correct one, so your connector is not damaged.

Handle storage media and drives properly

v If your computer comes with an optical drive, do not touch the surface of a

disc or the lens on the tray.

v Wait until you hear the CD or DVD click into the center pivot of an optical

drive before closing the tray.

v On your ThinkPad computer, use only optical drives designed for use with

the Serial Ultrabay

™

Slim or the Serial Ultrabay Enhanced™.

6 ThinkPad

T500 and W500 Service and Troubleshooting Guide

v The optical drives installed on your computer cannot be used with the

ThinkPad Advanced Dock. You can use only the optical drives designed for the Ultrabay Enhanced of the ThinkPad Advanced Dock.

v When installing the HDD, SSD, or optical drive, follow the instructions

shipped with your hardware, and apply pressure only where needed on the device.

v Turn off your computer if you are replacing the HDD or SSD. v When replacing the primary HDD or SSD, reattach the cover of the drive

slot.

v Store your external and removable hard disk or optical drives in the

appropriate containers or packaging when they are not being used.

v Before you install any of the following devices, touch a metal table or a

grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device. – Memory module – PCI Express Mini Card – PC Card – ExpressCard – Smart Card – Memory Card, such as xD-Picture Card, SD Card, Memory Stick, and

MultiMediaCard

– Communication Daughter Card

Note: When transferring data to or from a Flash Media Card, such as an SD card, do not put your computer in sleep (standby) or hibernation mode before the data transfer is complete. To do so might cause damage to your data.

Note: The SDHC card cannot be used on the ThinkPad Advanced Dock.

Be sure not to modify your computer

v Only an authorized ThinkPad repair technician should disassemble and

repair your computer.

v Do not modify or tape the latches to keep the display open or closed.

Take care in setting passwords

v Remember your passwords. If you forget a supervisor or hard disk

password, Lenovo authorized service provider cannot reset it, and you will have to replace your system board, or HDD or SSD.

Care for the fingerprint reader

The following actions could damage the fingerprint reader or cause it not to work properly:

v Scratching the surface of the reader with a hard, pointed object. v Scraping the surface of the reader with your nail or anything hard.

Chapter 2. Taking care of your ThinkPad computer 7

v Using or touching the reader with a dirty finger.

If you notice any of the following conditions, gently clean the surface of the reader with a dry, soft, lint-free cloth:

v The surface of the reader is dirty or stained. v The surface of the reader is wet. v The reader often fails to enroll or authenticate your fingerprint.

Cleaning the cover of your computer

Occasionally clean your computer as follows:

1. Prepare a mixture of a gentle kitchen-use detergent (one that does not contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent.

2. Absorb the diluted detergent into a sponge.

3. Squeeze excess liquid from the sponge.

4. Wipe the cover with the sponge, using a circular motion and taking care

not to let any excess liquid drip.

5. Wipe the surface to remove the detergent.

6. Rinse the sponge with clean running water.

7. Wipe the cover with the clean sponge.

8. Wipe the surface again with a dry, soft lint-free cloth.

9. Wait for the surface to dry completely and remove any cloth fibers from

the computer surface.

Cleaning your computer keyboard

1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth.

2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you

wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys.

3. Allow to dry.

4. To remove any crumbs and dust from beneath the keys, you can use a

camera blower with a brush or cool air from a hair drier.

Note: Avoid spraying cleaner directly on the display or the keyboard.

Cleaning your computer display

1. Gently wipe the display with a dry, soft lint-free cloth. If you see a scratch-like mark on your display, it might be a stain transferred from the keyboard or the TrackPoint from the outside.

2. Wipe or dust the stain gently with a soft, dry cloth.

8 ThinkPad

T500 and W500 Service and Troubleshooting Guide

pointing stick when the cover was pressed

3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50 mixture of isopropyl alcohol and water that does not contain impurities.

4. Wring out as much of the liquid as you can.

5. Wipe the display again; do not let any liquid drip into the computer.

6. Be sure to dry the display before closing it.

Chapter 2. Taking care of your ThinkPad computer 9

10 ThinkPad

T500 and W500 Service and Troubleshooting Guide

Chapter 3. Solving computer problems

Note: See Access Help if your system is running and Access Help is accessible. This chapter presents information for use when Access Help is inaccessible.

Frequently asked questions

This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with the ThinkPad computer, see “This guide and other publications” on page

What safety precautions should I follow when using my ThinkPad computer?

See the separate Safety and Warranty Guide for detailed information about safety.

How can I prevent problems with my ThinkPad computer?

See “Read this first” on page v, and also Chapter 2, “Taking care of your ThinkPad computer,” on page 5 of this Guide. More tips can be found in the following sections of Access Help:

v Preventing problems v Troubleshooting

What are the main hardware features of my new ThinkPad computer?

See “About your computer” in Access Help.

Where can I find the detailed specifications for my ThinkPad computer?

See http://www.lenovo.com/think/support.

I need to upgrade a device or I need to replace one of the following: the HDD, the SSD, the PCI Express Mini Card, the Modem Daughter Card, the memory, the keyboard, or the palm rest.

See the Appendix B, “Customer Replaceable Units (CRUs),” on page 67 of this Guide for the list of Customer Replaceable Units and the location of the instructions for removing or replacing components.

My computer is not operating properly.

See “Problem solving” in Access Help. This guide describes methods of troubleshooting for use when online Access Help is inaccessible.

Where are the recovery discs?

Your computer may have come with or without a recovery disc or Windows disc depending on your model. For an explanation of the alternative recovery methods offered by Lenovo, see “Restoring the factory contents” on page 36 of this Guide.

How can I contact the Customer Support Center?

See Chapter 6, “Getting help and service,” on page 55 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 57.

Where can I find warranty information?

See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your computer, including the warranty period and type of warranty service, see Appendix A, “Warranty information,” on page 63.

Entering the BIOS Setup Utility

Your computer provides a program, called BIOS Setup Utility, that enables you to select various setup parameters.

v Config: Set the configuration of your computer. v Date/Time: Set the date and time. v Security: Set security features. v Startup: Set the startup device. v Restart: Restart the system. v HDD diagnostic program: Run the diagnostic test of the HDD or SSD.

To enter the BIOS Setup Utility, do as follows:

1. To protect yourself against accidental loss of data, back up your data and computer registry. For details, see “Basics” in Access Help.

2. Turn off the computer, and then turn it on again.

3. When the ThinkPad logo comes up, immediately press F1 to enter the

BIOS Setup Utility. If you have set a supervisor password, the BIOS Setup Utility menu

appears after you enter the password. You can start the utility by pressing Enter instead of entering the supervisor password; however, you cannot change the parameters that are protected by the supervisor password. For more information, see the on-board help.

4. Using the cursor keys, move to an item you want to change. When the item you want is highlighted, press Enter. A submenu is displayed.

5. Change the items you wish to change. To change the value of an item, use the F5 or F6 key. If the item has a submenu, you can display it by pressing Enter.

6. Press F3 or Esc to exit from the submenu. If you are in a nested submenu, press Esc repeatedly until you reach the BIOS Setup Utility menu.

Note: If you need to restore the settings to their original state as of the time of purchase, press F9 key to load the default settings. You can also select an option in the Restart submenu to load the default settings or discard the changes.

12 ThinkPad

T500 and W500 Service and Troubleshooting Guide

7. Select Restart; then press Enter. Move the cursor to the option you want for restarting your computer; then press Enter. Your computer restarts.

Diagnosing problems

If you have a problem with your computer, you can test it by using PC-Doctor

To run PC-Doctor for Windows, do as follows:

1. Click Start.

2. Move the pointer to All Programs and then to PC-Doctor for Windows.

3. Click PC-Doctor for Windows.

For more information about PC-Doctor for Windows, see the Help for the program.

for Windows.

Attention:

v If you need help or further information about the problem, choose

any of the following: – Lenovo Troubleshooting Center – Update System Drivers – System Information

v Running any tests may take up to several minutes or longer. Make

sure you have time to run the entire test; do not interrupt the test while it is running.

When preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician.

HDD diagnostic program

If your hard disk drive (HDD) or solid state drive (SSD) is not operating properly, you may be able to find the problem by running the HDD diagnostic program in the BIOS Setup Utility.

To run the diagnostic program, do as follows:

1. Turn off the computer, and then turn it on again.

2. When the ThinkPad logo comes up, immediately press F1 to enter the

BIOS Setup Utility.

3. Using cursor keys, select HDD diagnostic program and press Enter. The menu for the HDD diagnostic program opens.

Chapter 3. Solving computer problems 13

4. Using cursor keys, select Main hard disk drive or Ultrabay hard disk drive. Press Enter to start the diagnostic program. The diagnostic program

runs a read verification test and a speed test of the drive you select, and reports its findings.

Note: If you dock your computer in the ThinkPad Advanced Dock, the diagnostic program cannot test the HDD or SSD that is installed in the Ultrabay Enhanced of the ThinkPad Advanced Dock.

5. If the diagnostic program returns any error messages, call the Customer Support Center for service. The diagnostic program may return one or both of the following error messages:

For the main storage drive:

v Error code 0000: Read verification failed v Error code 0100: Speed test failed v Error code 0200: Controller Diag failed

For the Ultrabay storage drive:

v Error code 0002: Read verification failed v Error code 0102: Speed test failed v Error code 0202: Controller Diag failed

6. If the diagnostic program returns no error message but you still have some concerns:

v See the instructions in the ″Introducing Rescue and Recovery″ section in

online Access Help, and run the program for a diagnostic test of the HDD or SSD.

v Download PC-Doctor for DOS for your computer from the following

Web site: http://www.lenovo.com/support/site.wss/ document.do?sitestyle=lenovo&lndocid=tpad-matrix.

Diagnosing problems using PC-Doctor from the service partition

14 ThinkPad

By using PC-Doctor from the Rescue and Recovery workspace in the service partition of the hard disk drive, you can diagnose your system without starting up the operating system.

To run PC-Doctor, do as follows:

1. Turn off the computer, and then turn it on again.

2. When the ThinkPad logo comes up, immediately press the ThinkVantage

button. The Rescue and Recovery workspace opens.

3. Click Diagnose hardware.

For more information about PC-Doctor, see the Help for the program.

T500 and W500 Service and Troubleshooting Guide

Troubleshooting

If you do not find your problem here, see Access Help. The following section only describes problems that might prevent you from accessing this help system.

Error messages

Note:

1. In the charts, x can be any character.

2. The version of PC-Doctor referred to here is PC-Doctor for Windows.

Message Solution

0176: System Security - The System has been tampered with.

0182: Bad CRC2. Enter BIOS Setup and load Setup defaults.

0185: Bad startup sequence settings. Enter BIOS Setup and load Setup defaults.

0190: Critical low-battery error

0191: System Security - Invalid remote change requested.

0199: System Security - Security password retry count exceeded.

01C8: More than one modem devices are found. Remove one of them. Press <Esc> to continue.

This message is displayed if you remove the Security Chip and reinstall it, or install a new one. To clear the error, enter the BIOS Setup Utility. If this does not solve the problem, have the computer serviced.

Checksum of the CRC2 setting in the EEPROM is not correct. Press F1 to enter the BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system.

Checksum of the startup sequence setting in the EEPROM is not correct. Press F1 to enter the BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system.

The computer turned off because the battery is low. Connect the AC adapter to the computer and charge the battery, or replace the battery with a fully charged one.

The system configuration change has failed. Confirm the operation and try again. To clear the error, enter the BIOS Setup Utility.

This message is displayed if you enter a wrong supervisor password more than three times. Confirm the supervisor password and try again. To clear the error, enter the BIOS Setup Utility.

Remove one of the Modem Daughter Cards. Otherwise, press Esc to ignore the warning message. If this does not solve the problem, have the computer serviced.

Chapter 3. Solving computer problems 15

Message Solution

01C9: More than one Ethernet devices are found. Remove one of them. Press <Esc> to continue.

Your ThinkPad computer has a built-in Ethernet feature, and you cannot add another such feature by installing an Ethernet device such as a Mini-PCI Ethernet Card or an Ethernet Daughter Card. If this error message is displayed, remove the Ethernet device that you installed. Otherwise press Esc to ignore the warning message. If this does not solve the problem, have the computer serviced.

0200: Hard disk error

The HDD or SSD is not working. Make sure that the HDD or SSD is attached firmly. Run the BIOS Setup Utility; then make sure the drive is not disabled in the Startup menu.

021x: Keyboard error Make sure that there are no objects placed on the keyboard, or

if you have one, the external keyboard. Turn off the computer, and turn off all attached devices. Turn on the computer first; then turn on the attached devices.

If you still see the same error code, do the following:

If an external keyboard is connected, do the following: v Turn off the computer and disconnect the external keyboard;

then turn on the computer. Make sure that the built-in keyboard operates correctly. If it does, have the external keyboard serviced.

v Make sure that the external keyboard is connected to the

correct connector.

Test

the computer by using PC-Doctor.

v If the computer stops during the test, have the computer

serviced.

0230: Shadow RAM error

The shadow RAM failed. Test your computer’s memory with PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

0231: System RAM error

The system RAM failed. Test your computer’s memory with PC-Doctor. If you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

0232: Extended RAM error

The extended RAM failed. Test your computer’s memory with PC-Doctor. If you have increased memory just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

0250: System battery error

The backup battery, which is used to preserve the configuration information, such as the date and time, while the computer is turned off, is depleted. Replace the battery and run the BIOS Setup Utility to verify the configuration. If you still have a problem, have the computer serviced.

16 ThinkPad

T500 and W500 Service and Troubleshooting Guide

Message Solution

0251: System CMOS checksum bad

The system CMOS might have been corrupted by an application program. The computer uses the default settings. Run the BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced.

0271: Date and time error

0280: Previous boot incomplete

Neither the date nor the time is set in the computer. Set the date and time, using the BIOS Setup Utility.

Your computer was previously unable to complete the boot process.

Turn the computer off; then turn it on to start the BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10. If you still see the same error code, have the computer serviced.

1802: Unauthorized network card is

The Mini-PCI network card is not supported on this computer.

Remove it. plugged in - Power off and remove the miniPCI network card.

1803: Unauthorized daughter card is

The daughter card is not supported on this computer. Remove

it. plugged in - Power off and remove the daughter card.

1804: Unauthorized

The WAN card is not supported on this computer. Remove it. WAN card is plugged in - Power off and remove the WAN card.

1805: Unauthorized Wireless USB card is

The Wireless USB card is not supported on this computer.

Remove it. plugged in - Power off and remove the Wireless USB card.

1830: Invalid memory configuration -

The current memory configuration is not supported. If only

one memory module is installed, it must be in the lower slot,

not in the upper slot. Power off and install a memory module to Slot-0 or the lower slot.

Chapter 3. Solving computer problems 17

Message Solution

2100: Initialization

The HDD or SSD is not working. Have the drive serviced. error on HDD0 (Main hard disk drive)

2102: Initialization

The HDD or SSD is not working. Have the drive serviced. error on HDD1 (Ultrabay hard disk drive)

2110: Read error on

The HDD or SSD is not working. Have the drive serviced. HDD0 (Main hard disk drive)

2112: Read error on

The HDD or SSD is not working. Have the drive serviced. HDD1 (Ultrabay hard disk drive)

The power-on password prompt

A power-on password or a supervisor password is set. Type

the password and press Enter to use the computer. If the

power-on password is not accepted, a supervisor password

might have been set. Type the supervisor password and press

Enter. If you still see the same error message, have the

computer serviced.

The hard disk password prompt

An HDD or SSD password is set. Type the password and press

Enter to use the computer.

If you still see the same error message, have the computer

serviced.

Hibernation error The system configuration changed between the time your

computer entered hibernation mode and the time it left this

mode, and your computer cannot resume normal operation.

v Restore the system configuration to what it was before your

computer entered hibernation mode.

v If the memory size has been changed, re-create the

hibernation file.

Operating system not found.

Verify the following:

v The HDD or SSD is correctly installed.

v A startable disc is in the drive

If you still see the same error message, check the boot

sequence, using the BIOS Setup Utility.

18 ThinkPad

T500 and W500 Service and Troubleshooting Guide

Message Solution

EMM386 Not Installed - Unable to Set Page Frame Base Address.

Edit C:\CONFIG.SYS and change a line from

device=C:\WINDOWS\EMM386.EXE RAM

device=C:\WINDOWS\EMM386.EXE NOEMS

and save this file.

CardBus Configuration Error Device Disabled

Cannot boot from any device.

Enter the BIOS Setup Utility. Press F9 and then Enter to load the default setting.

Press F10 and then Enter to restart the system.

Check the status of the device which you want to boot from.

Device not found

Check the device you want to boot from.

Device error

Check the device you want to boot from.

No valid operating system

Check that the operating system has no failure and is installed correctly.

Excluded from boot order

Open the BIOS Setup Utility and add the device to boot order.

Beep errors

One short beep, pause, three short beeps, pause, three more short beeps, and one short beep

One long and two short beeps

Four cycles of four

If only one memory module is installed, make sure that it is correctly installed in the lower slot. If memory modules are installed in both of the slots, make sure that they are installed correctly. If they are, and you still hear the beeps, have the computer serviced.

The video function has a problem. Have the computer serviced.

The Security Chip has a problem. Have the computer serviced.

short beeps

Five beeps The system board has a problem. Have the computer serviced.

Chapter 3. Solving computer problems 19

If one of the following error code messages is displayed on the screen, have the computer serviced:

0175: Bad CRC1, stop POST task

0177: Bad SVP data, stop POST task. Checksum of the supervisor password in the EEPROM is not correct.

0187: EAIA data access error

0188: Invalid RFID serialization information area

0189: Invalid RFID configuration information area

0192: System Security - Embedded Security hardware tamper detected.

0260: System timer error

0270: Real time clock error

02D0: System cache error

02F4: EISA CMOS not writable

02F5: DMA test failed

02F6: Software NMI failed

02F7: Fail-safe timer NMI failed

Fan error

Thermal sensing error

20 ThinkPad

T500 and W500 Service and Troubleshooting Guide

Errors without messages

Problem:

When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up.

Note: If you are not sure whether you heard any beeps:

1. Turn off the computer by pressing and holding the power switch for 4 seconds or more.

2. Turn it on and listen again.

Solution:

1. Make sure that:

v The battery is installed correctly. v The AC adapter is connected to the computer and the power cord is

plugged into a working electrical outlet.

v The computer is turned on. (Turn the power switch on again for

confirmation.)

If a power-on password is set:

2. a. Press any key to display the prompt for the power-on password. If

the brightness level of the screen is low, increase it by pressing the

Fn+Home. b. Type the correct password and press Enter. If these items are set properly, and the screen remains blank, have the

computer serviced.

Problem:

When I turn on the machine, only a white cursor appears on a blank screen.

Solution:

Note: If you have modified a partition on your HDD or SSD by using a

partition software, information about that partition, or the master boot record, may have been destroyed.

1. Turn off the computer, and then turn it on again.

2. If you still see only the cursor on the screen, do the following:

v If you have used the partition software, examine the partition on the

HDD or SSD by using the software, and recover the partition if required.

v Use either the Rescue and Recovery workspace or the recovery discs to

restore the system to the factory state. For details about restoring the system to the factory state, see

Chapter 4, “Recovery options,” on page 35.

3. If the problem persists, have the computer serviced.

Chapter 3. Solving computer problems 21

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