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ThinkCentre
User Guide
Machine Types: 3025, 3034, 3131, 3142, 3244, 3257, 3307, 3356,
3467, 3557, 3692, 3853, 4394, 5092, 5226, 5296,
6667, and 6673
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ThinkCentre
User Guide
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Note
Before using this information and the product it supports, be sure to read and understand the ThinkCentre Safety and
Warranty Guide and “Notices,” on page 61.
First Edition (February 2010)
© Copyright Lenovo 2010.
LENOVO products, data, computer software, and services have been developed exclusively at private expense and
are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted
rights to use, reproduction and disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered
pursuant a General Services Administration ″GSA″ contract, use, reproduction, or disclosure is subject to restrictions
set forth in Contract No. GS-35F-05925.
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Contents
Important safety information ......v
Chapter 1. Product overview ......1
Features ................1
Specifications ..............4
Software overview ............5
Software provided by Lenovo .......5
Adobe Reader .............7
Antivirus software ...........7
Locations ...............7
Locating connectors on the front of your computer 7
Locating connectors on the rear of your computer 8
Locating components ..........10
Locating parts on the system board .....11
Chapter 2. Installing or replacing
hardware ..............13
Handling static-sensitive devices .......13
Installing or replacing hardware .......13
Installing external options ........14
Opening the computer cover .......14
Removing and reinstalling the front bezel . . . 15
Installing or replacing a memory module . . . 16
Replacing the hard disk drive .......18
Replacing the optical drive ........19
Replacing the battery ..........21
Replacing the heat sink .........22
Replacing the internal speaker .......24
Replacing the front audio and USB assembly . . 25
Replacing the ac power adapter ......26
Replacing the keyboard or mouse ......27
Completing the parts replacement ......29
Installing security features .........30
Integrated cable lock ..........30
Password protection ..........30
Erasing lost or forgotten passwords (clearing
CMOS) ...............31
Chapter 3. Recovery information . . . 33
Creating and using recovery media ......33
Creating recovery media .........33
Using recovery media ..........34
Performing backup and recovery operations . . . 34
Performing a backup operation .......35
Performing a recovery operation ......35
Using the Rescue and Recovery workspace ....36
Creating and using rescue media .......37
Creating rescue media ..........37
Using rescue media...........38
Creating and using a recovery repair diskette . . . 38
Creating a recovery repair diskette .....38
Using a recovery repair diskette ......39
Installing or reinstalling device drivers .....39
Setting a rescue device in the startup sequence . . 40
Solving recovery problems .........40
Chapter 4. Using the Setup Utility . . . 41
Starting the Setup Utility program.......41
Viewing and changing settings ........41
Using passwords ............41
Password considerations .........42
Power-On Password ..........42
Administrator Password .........42
Hard Disk Password ..........42
Setting, changing, and deleting a password . . . 42
Enabling or disabling a device ........43
Selecting a startup device..........43
Selecting a temporary startup device .....43
Selecting or changing the startup device sequence 44
Exiting from the Setup Utility program .....44
Chapter 5. Updating system programs 45
Using system programs ..........45
Updating (flashing) BIOS from a disc ......45
Updating (flashing) BIOS from your operating
system ................46
Recovering from a POST/BIOS update failure . . . 46
Chapter 6. Troubleshooting and
diagnostics .............49
Basic troubleshooting ...........49
Diagnostic programs ...........50
Lenovo ThinkVantage Toolbox .......50
Lenovo System Toolbox .........51
PC-Doctor for Rescue and Recovery .....51
PC-Doctor for DOS ...........51
Cleaning the mouse ...........52
Optical mouse ............52
Non-optical mouse ...........53
Chapter 7. Getting information, help,
and service .............55
Information resources ...........55
Online Books folder ..........55
Lenovo ThinkVantage Tools ........55
ThinkVantage Productivity Center ......56
Lenovo Welcome ...........56
Access Help .............56
Safety and Warranty ..........56
Lenovo Web site (http://www.lenovo.com). . . 57
Help and service ............57
Using the documentation and diagnostic
programs ..............57
Calling for service ...........57
Using other services ..........58
Purchasing additional services .......59
Appendix. Notices ..........61
Television output notice ..........62
European conformance CE mark .......62
© Copyright Lenovo 2010 iii
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Trademarks ..............62
Index ...............63
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User Guide
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Important safety information
CAUTION:
Before using this manual, be sure to read and understand all the related safety
information for this product. Refer to the ThinkCentre Safety and Warranty Guide
that you received with this product for the latest safety information. Reading
and understanding this safety information reduces the risk of personal injury
and or damage to your product.
If you no longer have a copy of the ThinkCentre Safety and Warranty Guide, you can
obtain a Portable Document Format (PDF) version from the Lenovo
site at:
http://www.lenovo.com/support
®
Support Web
© Copyright Lenovo 2010 v
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vi User Guide
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Chapter 1. Product overview
This chapter describes the computer features, specifications, preinstalled software
programs, and part and connector locations.
Features
This section provides information about the computer features.
System information
The following information covers a variety of models. For information about
your specific model, use the Setup Utility program. See Chapter 4, “Using the
Setup Utility,” on page 41.
Microprocessor
v Intel®Core™i3 microprocessor
v Intel Core i5 microprocessor
®
v Intel Pentium
v Internal cache (size varies by model type)
Memory
v Supports up to two double data rate 3 small outline dual inline memory
modules (DDR3 SODIMMs)
microprocessor
Internal drives
v Optical drive
v SATA (Serial Advanced Technology Attachment) internal hard disk drive
(installed in some models)
Video subsystem
v Integrated graphics card for a VGA (Video Graphics Array) connector and a
DisplayPort connector
Audio subsystem
v Integrated high-definition (HD) audio
v Audio line-in connector, audio line-out connector, and microphone connector on
the rear panel
v Microphone connector and headphone connector on the front panel
v Internal speaker
Connectivity
v 100/1000 Mbps integrated Ethernet controller
v PCI (Peripheral Component Interconnect) Fax modem (some models)
System management features
v Ability to store power-on self-test (POST) hardware test results
v Automatic power-on startup
© Copyright Lenovo 2010 1
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v Desktop Management Interface (DMI)
v Intel Active Management Technology (AMT) (some models)
v Intel Matrix Storage Manager
v Preboot Execution Environment (PXE)
v Secure Managed Client (SMC) (some models)
v System Management (SM) Basic Input/Output System (BIOS) and SM software
v Wake on LAN
v Wake on Ring
v Windows Management Instrumentation (WMI)
Input/Output (I/O) features
v Eight USB (Universal Serial Bus) connectors
(two on the front panel and six on the rear panel)
v Ethernet connector
v One DisplayPort connector
v One optional 9-pin serial port
v One VGA monitor connector
®
v PS/2
keyboard connector (optional)
v PS/2 mouse connector (optional)
v Three audio connectors on the rear panel
(audio line-in connector, audio line-out connector, and microphone connector)
v Two audio connectors on the front panel
(microphone connector and headphone connector)
Expansion
v One hard disk drive bay
v One optical drive bay
v One PCI card slot
Power
v 130-watt power adapter
v Advanced Configuration and Power Interface (ACPI) support
Security features
v Computrace
v Cover presence switch (also called intrusion switch)
v Enabling or disabling a device
v Enabling or disabling USB connectors individually
v Hard disk drive password
v Keyboard with fingerprint reader (some models)
v Power-On Password (POP) and Administrator Password for BIOS access
v Startup sequence control
v Startup without keyboard or mouse
v Support for an integrated cable lock (Kensington lock)
v Trusted Platform Module (TPM)
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Software programs, preinstalled
Your computer might come with preinstalled software programs. If it does, an
operating system, device drivers to support built-in features, and other support
programs are included. For more information, see “Software overview” on page 5.
Operating system, preinstalled
®
v Microsoft
v Microsoft Windows Vista
Windows®7
®
v Microsoft Windows XP Professional
(preinstalled through downgrade rights in Windows 7 Professional, Windows 7
Ultimate, Windows Vista Business, or Windows Vista Ultimate)
1
Operating systems, certified or tested for compatibility
v Linux
®
(varies by model type)
1. The operating systems listed here are being certified or tested for compatibility at the time this publication goes to press.
Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this
booklet. Corrections and additions to this list are subject to change. To determine if an operating system has been certified or
tested for compatibility, check the Web site of the operating system vendor.
Chapter 1. Product overview
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Specifications
This section lists the physical specifications for your computer.
Dimensions
Width: 275 mm (10.83 inches)
Height: 79 mm (3.11 inches)
Depth: 238 mm (9.37 inches)
Weight
Maximum configuration as shipped: 4.18 kg (9.22 lbs)
Environment
Air temperature:
Operating: 10° to 35°C (50° to 95°F)
Non-operating: -40° to 60°C (-40° to 140°F) (with package)
Non-operating: -10° to 60°C (14° to 140°F) (without package)
Humidity:
Operating: 20% to 80% (non-condensing)
Non-operating: 20% to 90% (non-condensing)
Altitude:
Operating: -50 to 10 000 ft (-15.2 to 3 048 m)
Non-operating: -50 to 35 000 ft (-15.2 to 10 668 m)
Electrical input
Input voltage:
Low range:
Minimum: 100 V ac
Maximum: 127 V ac
Input frequency range: 50 to 60 Hz
Voltage-selection switch setting: 115 V ac
High range:
Minimum: 200 V ac
Maximum: 240 V ac
Input frequency range: 50 to 60 Hz
Voltage-selection switch setting: 230 V ac
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Software overview
This section describes the software preinstalled on the computers that have an
internal hard disk drive and an operating system from Lenovo.
Software provided by Lenovo
The following software programs are provided by Lenovo to help you improve
productivity and reduce the cost associated with maintaining your computer.
Software programs provided with your computer might vary depending on your
computer model type and preinstalled operating system.
Lenovo ThinkVantage Tools
The Lenovo ThinkVantage®Tools program guides you to a host of information
sources and provides easy access to various tools to help you work more easily
and securely. For more information, see “Lenovo ThinkVantage Tools” on page 55.
Note: The Lenovo ThinkVantage Tools program is only available on computers
ThinkVantage Productivity Center
The ThinkVantage Productivity Center program guides you to a host of
information and tools to help you set up, understand, maintain, and enhance your
computer.
Note: The ThinkVantage Productivity Center program is only available on
with Windows 7 from Lenovo.
computers preinstalled with Windows Vista or Windows XP from Lenovo.
Lenovo Welcome
The Lenovo Welcome program introduces you to some innovative built-in features
of Lenovo and guides you through a few important setup tasks to help you make
the most of your computer.
Note: The Lenovo Welcome program is only available on computers preinstalled
with Windows 7 or Windows Vista from Lenovo.
ThinkVantage Rescue and Recovery
The ThinkVantage Rescue and Recovery®program is a one button recovery and
restore solution that includes a set of self recovery tools to help users diagnose
computer problems, get help, and recover from system crashes quickly, even if the
primary operating system will not start.
ThinkVantage Client Security Solution
The ThinkVantage Client Security Solution program is available on select Lenovo
computers. It helps protect your information, including vital security information
like passwords, encryption keys, and electronic credentials, while guarding against
unauthorized user access to data.
Note: The ThinkVantage Client Security Solution program is only available on
computers preinstalled with Windows Vista or Windows XP from Lenovo.
Password Manager
The Password Manager program helps you automatically capture and fill in
authentication information for Windows applications and Web sites.
Note: The Password Manager program is only available on computers preinstalled
with Windows 7 from Lenovo.
Chapter 1. Product overview 5
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Power Manager
The Power Manager program provides convenient, flexible, and complete power
management for your ThinkCentre®computer. By using the Power Manager
program, you can adjust your power settings to achieve the best balance between
system performance and power saving.
Product Recovery
The Product Recovery program enables you to restore the contents of the hard disk
drive to the factory default settings.
ThinkVantage System Update
The ThinkVantage System Update program helps you keep the software on your
system up-to-date by downloading and installing software packages (TVT
applications, device drivers, BIOS flashes, and other third party applications). Some
examples of software that you should keep updated are programs provided by
Lenovo, such as the ThinkVantage Rescue and Recovery program and the
ThinkVantage Productivity Center program.
Fingerprint Software
The integrated fingerprint reader provided on some keyboards enables you to
enroll your fingerprint and associate it with your power-on password, hard disk
drive password, and Windows password. As a result, fingerprint authentication
can replace passwords and enable simple and secure user access. A fingerprint
reader keyboard is available with select computers or can be purchased for
computers that support this option.
System Migration Assistant
The System Migration Assistant program is a software tool that enables system
administrators and individual users to migrate a work environment from one
computer to another. The System Migration Assistant program is available on some
computers.
Lenovo ThinkVantage Toolbox
The Lenovo ThinkVantage Toolbox program helps you maintain your computer,
improve computing security, diagnose computer problems, get familiar with the
innovative technologies provided by Lenovo, and get more information about your
computer. See “Lenovo ThinkVantage Toolbox” on page 50 for detailed
information.
Note: The Lenovo ThinkVantage Toolbox program is only available on computers
preinstalled with Windows 7 from Lenovo.
Lenovo System Toolbox
The Lenovo System Toolbox program is preinstalled on your computer. This
diagnostic program works through the Windows operating system to diagnose
hardware problems and report operating-system-controlled settings that can cause
hardware failures. See “Lenovo System Toolbox” on page 51 for more information.
Note: The Lenovo System Toolbox program is only available on computers
preinstalled with Windows Vista or Windows XP from Lenovo.
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PC-Doctor for Rescue and Recovery
The PC-Doctor for Rescue and Recovery diagnostic program is preinstalled on
your hard disk drive. It is part of the Rescue and Recovery workspace on each
Lenovo computer to diagnose hardware problems and report operating-systemcontrolled settings that can cause hardware failures. Use the PC-Doctor for Rescue
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Adobe Reader
Antivirus software
Locations
Locating connectors on the front of your computer
and Recovery diagnostic program if you are unable to start the Windows operating
system. See “PC-Doctor for Rescue and Recovery” on page 51 for more
information.
The Adobe Reader program is a tool used to view, print, and search PDF
documents.
See “Online Books folder” on page 55 for more information about accessing the
online books and the Lenovo Web site.
Your computer comes with antivirus software that you can use to detect and
eliminate viruses. Lenovo provides a full version of antivirus software on your
hard disk drive with a free 30-day subscription. After 30 days, you must renew the
license to continue receiving the antivirus program updates.
Figure 1 shows the locations of the connectors on the front of your computer.
Figure 1. Front connector locations
1 USB connector 3 Microphone connector
2 Headphone connector 4 USB connector
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Locating connectors on the rear of your computer
Figure 2 shows the locations of the connectors on the rear of your computer. Some
connectors on the rear of your computer are color-coded to help you determine
where to connect the cables on your computer.
Figure 2. Rear connector locations
1 VGA monitor connector 8 Cover-release button
2 USB connectors (3) 9 PCI card slot
3 Ethernet connector 10 Audio line-out connector
4 Audio line-in connector 11 Microphone connector
5 PS/2 keyboard and mouse
connectors (optional)
6 Serial port (optional) 13 DisplayPort connector
7 Integrated cable lock slot 14 ac power adapter connector
12 USB connectors (3)
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Connector Description
Audio line-in connector Used to receive audio signals from an external audio device,
such as a stereo system. When you attach an external audio
device, a cable is connected between the audio line-out
connector of the device and the audio line-in connector of the
computer.
Audio line-out connector Used to send audio signals from the computer to external
devices, such as powered stereo speakers (speakers with built-in
amplifiers), headphones, multimedia keyboards, or the audio
line-in connector on a stereo system or other external recording
device.
DisplayPort connector Used to attach a high-performance monitor, a direct-drive
monitor, or other devices that use a DisplayPort connector.
Ethernet connector Used to attach an Ethernet cable for a local area network
(LAN).
Note: To operate the computer within FCC Class B limits, use a
Category 5 Ethernet cable.
Microphone connector Used to attach a microphone to your computer when you want
to record sound or if you use speech-recognition software.
Serial port (optional) Used to attach an external modem, a serial printer, or other
devices that use a 9-pin serial port.
PS/2 keyboard connector
Used to attach a keyboard that uses a PS/2 keyboard connector.
(optional)
PS/2 mouse connector
(optional)
Used to attach a mouse, a trackball, or other pointing devices
that use a PS/2 mouse connector.
USB connector Used to attach a device that requires a USB connector, such as a
USB keyboard, a USB mouse, a USB scanner or a USB printer. If
you have more than eight USB devices, you can purchase a
USB hub, which you can use to connect additional USB devices.
VGA monitor connector Used to attach a VGA monitor or other devices that use a VGA
monitor connector.
Chapter 1. Product overview 9
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Locating components
Figure 3 shows the locations of the various components in your computer. To open
the computer cover, see “Opening the computer cover” on page 14.
Figure 3. Component locations
1 Optical drive 5 Heat sink
2 Front bezel 6 Memory module
3 Hard disk drive
(installed in some models)
4 System fan assembly 8 Internal speaker
7 Battery
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Locating parts on the system board
Figure 4 shows the locations of the parts on the system board.
Figure 4. System board parts locations
1 Thermal sensor connector 10 PCI card slot
2 Memory slots (2) 11 Front USB connector 2
3 Battery 12 Cover presence switch connector
(Intrusion switch connector)
4 System fan connector 13 Front USB, front panel, and front audio
connector
5 Internal speaker connector 14 SATA connector 1
6 Serial (COM) connector 15 Microprocessor fan connector
7 SATA connector 2 and eSATA connector 16 4-pin power connector
8 PS/2 keyboard and mouse connector 17 Microprocessor
9 Clear CMOS (Complementary Metal
Oxide Semiconductor) /Recovery jumper
Chapter 1. Product overview 11
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Chapter 2. Installing or replacing hardware
This chapter provides instructions on how to install or replace hardware for your
computer.
Handling static-sensitive devices
Do not open the static-protective package containing the new part until the
defective part has been removed from the computer and you are ready to install
the new part. Static electricity, although harmless to you, can seriously damage
computer components and parts.
When you handle parts and other computer components, take these precautions to
avoid static-electricity damage:
v Limit your movement. Movement can cause static electricity to build up around
you.
v Always handle parts and other computer components carefully. Handle PCI
cards, memory modules, system boards, and microprocessors by the edges.
Never touch any exposed circuitry.
v Prevent others from touching the parts and other computer components.
v Before you replace a new part, touch the static-protective package containing the
part to a metal expansion-slot cover or other unpainted metal surface on the
computer for at least two seconds. This reduces static electricity in the package
and your body.
v When possible, remove the new part from the static-protective packaging, and
install it directly in the computer without setting the part down. When this is
not possible, place the static-protective package that the part came in on a
smooth, level surface and place the part on it.
v Do not place the part on the computer cover or other metal surface.
Installing or replacing hardware
This section provides instructions on how to install or replace hardware for your
computer. You can expand the capabilities of your computer and maintain your
computer by installing or replacing hardware.
Attention
Do not open your computer or attempt any repair before reading and
understanding the “Important safety information” in the ThinkCentre Safety
and Warranty Guide that came with your computer. To obtain a copy of the
ThinkCentre Safety and Warranty Guide,goto:
http://www.lenovo.com/support
Notes:
1. Use only computer parts provided by Lenovo.
2. When installing or replacing an option, use the appropriate instructions in this
section along with the instructions that come with the option.
© Copyright Lenovo 2010 13
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Installing external options
You can connect external options to your computer, such as external speakers, a
printer, or a scanner. For some external options, you must install additional
software in addition to making the physical connection. When installing an
external option, see “Locating connectors on the front of your computer” on page 7
and “Locating connectors on the rear of your computer” on page 8 to identify the
required connector. Then, use the instructions that come with the option to help
you make the connection and install any software or device drivers that are
required for the option.
Opening the computer cover
Attention
Do not open your computer or attempt any repair before reading and
understanding the “Important safety information” in the ThinkCentre Safety
and Warranty Guide that came with your computer. To obtain a copy of the
ThinkCentre Safety and Warranty Guide,goto:
http://www.lenovo.com/support
This section provides instructions on how to open the computer cover.
CAUTION:
Turn off the computer and wait three to five minutes to let the computer cool
before opening the computer cover.
To open the computer cover, do the following:
1. Remove any media from the drives and turn off all attached devices and the
computer.
2. Disconnect all power cords from electrical outlets.
3. Disconnect the power cords, Input/Output (I/O) cables, and any other cables
that are connected to the computer. See “Locating connectors on the front of
your computer” on page 7 and “Locating connectors on the rear of your
computer” on page 8.
4. Remove any locking device that secures the computer cover, such as an
integrated cable lock. See “Integrated cable lock” on page 30.
5. Carefully lift and position the computer upside down as shown in 6 on page
15.
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6. Pivot the cover-release button 1 on the rear of the computer and then open
the computer cover as shown.
Figure 5. Opening the computer cover
Removing and reinstalling the front bezel
Attention
Do not open your computer or attempt any repair before reading and
understanding the “Important safety information” in the ThinkCentre Safety
and Warranty Guide that came with your computer. To obtain a copy of the
ThinkCentre Safety and Warranty Guide,goto:
http://www.lenovo.com/support
This section provides instructions on how to remove and reinstall the front bezel.
To remove and reinstall the front bezel, do the following:
1. Turn off the computer and disconnect all power cords from electrical outlets.
2. Open the computer cover. See “Opening the computer cover” on page 14.
Chapter 2. Installing or replacing hardware 15
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3. Remove the front bezel by releasing the two plastic tabs and pivoting the front
bezel outward.
Figure 6. Removing the front bezel
4. To reinstall the front bezel, align the plastic tabs on the bottom of the bezel
with the corresponding holes in the chassis, and then pivot the front bezel
inward until it snaps into position.
5. Go to “Completing the parts replacement” on page 29.
Installing or replacing a memory module
Attention
Do not open your computer or attempt any repair before reading and
understanding the “Important safety information” in the ThinkCentre Safety
and Warranty Guide that came with your computer. To obtain a copy of the
ThinkCentre Safety and Warranty Guide,goto:
http://www.lenovo.com/support
This section provides instructions on how to install or replace a memory module.
Your computer has two slots for installing or replacing DDR3 SODIMMs (small
outline dual inline memory modules) that provide up to a maximum of 4 GB
system memory. When installing or replacing a memory module, use 1 GB or 2 GB
DDR3 SODIMMs in any combination up to a maximum of 4 GB.
To install or replace a memory module, do the following:
1. Turn off the computer and disconnect all power cords from electrical outlets.
2. Open the computer cover. See “Opening the computer cover” on page 14.
3. Locate the memory slots. See “Locating parts on the system board” on page 11.
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4. Open the retaining clips. If you are replacing an old memory module, open the
retaining clips and remove the memory module being replaced as shown.
Figure 7. Removing the memory module
5. Insert the notched end 2 of the new memory module into the slot 1. Press
the memory module firmly and pivot the memory module until it snaps into
place. Make sure that the memory module is secured in the slot and does not
move easily.
Figure 8. Installing a memory module
What to do next:
v To work with another piece of hardware, go to the appropriate section.
v To complete the installation or replacement, go to “Completing the parts
replacement” on page 29.
Chapter 2. Installing or replacing hardware 17
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Replacing the hard disk drive
Attention
Do not open your computer or attempt any repair before reading and
understanding the “Important safety information” in the ThinkCentre Safety
and Warranty Guide that came with your computer. To obtain a copy of the
ThinkCentre Safety and Warranty Guide,goto:
http://www.lenovo.com/support
This section provides instructions on how to replace the hard disk drive if your
computer has one. For computer models that do not have an internal hard disk
drive installed and use a remote hard disk drive accessed through the SMC Storage Array, contact your network or storage administrator.
To replace the hard disk drive, do the following:
1. Turn off the computer and disconnect all power cords from electrical outlets.
2. Open the computer cover. See “Opening the computer cover” on page 14.
3. Disconnect the power cable from the optical drive first.
4. Press inward on the side tabs of the hard disk drive bracket. Place your finger
on the tab located on the front of the hard disk drive bracket and then pivot
the hard disk drive upward to remove it from the hard disk drive bay.
18 User Guide
Figure 9. Removing the hard disk drive
5. Disconnect the signal cable and the power cable from the rear of the hard disk
drive.
6. Flex the sides of the hard disk drive bracket properly to remove the hard disk
drive out of the bracket.
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7. To install the new hard disk drive into the bracket, flex the bracket and align
pin 1, pin 2, pin 3, and pin 4 on the bracket with the corresponding
holes in the hard disk drive. Do not touch the circuit board 5 on the bottom
of the hard disk drive.
Figure 10. Installing the hard disk drive into the bracket
8. Connect the signal cable and the power cable to the rear of the new hard disk
drive.
9. Slide the new hard disk drive into the hard disk drive bay and pivot it down
until it snaps into position.
10. Reconnect the power cable to the optical drive.
What to do next:
v To work with another piece of hardware, go to the appropriate section.
v To complete the installation or replacement, go to “Completing the parts
replacement” on page 29.
Replacing the optical drive
Attention
Do not open your computer or attempt any repair before reading and
understanding the “Important safety information” in the ThinkCentre Safety
and Warranty Guide that came with your computer. To obtain a copy of the
ThinkCentre Safety and Warranty Guide,goto:
http://www.lenovo.com/support
This section provides instructions on how to replace the optical drive.
To replace the optical drive, do the following:
1. Turn off the computer and disconnect all power cords from electrical outlets.
2. Open the computer cover. See “Opening the computer cover” on page 14.
Chapter 2. Installing or replacing hardware 19
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3. Remove the front bezel. See “Removing and reinstalling the front bezel” on
page 15.
4. Disconnect the signal cable and the power cable from the rear of the optical
drive.
5. Press the blue release button and slide the optical drive out the front of the
computer.
Figure 11. Removing the optical drive
6. Install the optical drive retainer 1 on the side of the new optical drive.
Figure 12. Installing the retainer on the optical drive
7. Slide the new optical drive into the drive bay until it snaps into position.
Figure 13. Installing the optical drive
8. Connect the signal cable and the power cable to the new optical drive.
9. Reinstall the front bezel. See “Removing and reinstalling the front bezel” on
page 15.
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What to do next:
v To work with another piece of hardware, go to the appropriate section.
v To complete the installation or replacement, go to “Completing the parts
replacement” on page 29.
Replacing the battery
Attention
Do not open your computer or attempt any repair before reading and
understanding the “Important safety information” in the ThinkCentre Safety
and Warranty Guide that came with your computer. To obtain a copy of the
ThinkCentre Safety and Warranty Guide,goto:
http://www.lenovo.com/support
Your computer has a special type of memory that maintains the date, time, and
settings for built-in features, such as parallel-port assignments (configuration). A
battery keeps this information active when you turn off the computer.
The battery normally requires no charging or maintenance throughout its life;
however, no battery lasts forever. If the battery fails, the date, time, and
configuration information (including passwords) are lost. An error message is
displayed when you turn on the computer.
Refer to the “Lithium battery notice” in the ThinkCentre Safety and Warranty Guide
for information about replacing and disposing of the battery.
To replace the battery, do the following:
1. Turn off the computer and disconnect all power cords from electrical outlets.
2. Open the computer cover. See “Opening the computer cover” on page 14.
3. Locate the battery. See “Locating parts on the system board” on page 11.
4. Remove the old battery.
Figure 14. Removing the old battery
Chapter 2. Installing or replacing hardware 21
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5. Install a new battery.
Figure 15. Installing a new battery
6. Reconnect all the cables to the system board and close the computer cover. See
“Completing the parts replacement” on page 29.
Note: When the computer is turned on for the first time after battery
replacement, an error message might be displayed. This is normal after
replacing the battery.
7. Turn on the computer and all attached devices.
8. Use the Setup Utility program to set the date, time, and any passwords. See
Chapter 4, “Using the Setup Utility,” on page 41.
Replacing the heat sink
Attention
Do not open your computer or attempt any repair before reading and
understanding the “Important safety information” in the ThinkCentre Safety
and Warranty Guide that came with your computer. To obtain a copy of the
ThinkCentre Safety and Warranty Guide,goto:
http://www.lenovo.com/support
This section provides instructions on how to replace the heat sink.
CAUTION:
The heat sink might be very hot. Turn off the computer and wait three to five
minutes to let the computer cool before opening the computer cover.
To replace the heat sink, do the following:
1. Turn off the computer and disconnect all power cords from electrical outlets.
2. Open the computer cover. See “Opening the computer cover” on page 14.
3. Locate the heat sink. See “Locating components” on page 10.
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4. Remove the four screws that secure the heat sink to the system board.
Note: Carefully remove the four screws from the system board to avoid any
possible damage to the system board. The four screws cannot be
removed from the heat sink.
Figure 16. Removing the heat sink
5. Carefully lift the heat sink off the system board.
Notes:
a. You might have to gently twist the heat sink to free it from the
microprocessor.
b. Do not touch the thermal grease while handling the heat sink.
6. Position the new heat sink on the system board so that the four screws are
aligned with the holes on the system board.
7. Alternate tightening each screw a small and equal amount until the heat sink is
secured to the system board. Do not over-tighten the screws.
What to do next:
v To work with another piece of hardware, go to the appropriate section.
v To complete the installation or replacement, go to “Completing the parts
replacement” on page 29.
Chapter 2. Installing or replacing hardware 23
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Replacing the internal speaker
Attention
Do not open your computer or attempt any repair before reading and
understanding the “Important safety information” in the ThinkCentre Safety
and Warranty Guide that came with your computer. To obtain a copy of the
ThinkCentre Safety and Warranty Guide,goto:
http://www.lenovo.com/support
This section provides instructions on how to replace the internal speaker.
To replace the internal speaker, do the following:
1. Turn off the computer and disconnect all power cords from electrical outlets.
2. Open the computer cover. See “Opening the computer cover” on page 14.
3. Locate the internal speaker. See “Locating components” on page 10.
4. Disconnect the internal speaker cable from the system board. See “Locating
parts on the system board” on page 11.
5. Press the internal speaker lock latch 1, slide the internal speaker downwards
to remove it from the chassis.
24 User Guide
Figure 17. Removing the internal speaker
6. Position the new internal speaker into the metal clips 2 and push the internal
speaker upwards until it is secured by the lock latch 1.
7. Connect the new internal speaker cable to the system board. See “Locating
parts on the system board” on page 11.
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What to do next:
v To work with another piece of hardware, go to the appropriate section.
v To complete the installation or replacement, go to “Completing the parts
replacement” on page 29.
Replacing the front audio and USB assembly
Attention
Do not open your computer or attempt any repair before reading and
understanding the “Important safety information” in the ThinkCentre Safety
and Warranty Guide that came with your computer. To obtain a copy of the
ThinkCentre Safety and Warranty Guide,goto:
http://www.lenovo.com/support
This section provides instructions on how to replace the front audio and USB
assembly.
To replace the front audio and USB assembly, do the following:
1. Turn off the computer and disconnect all power cords from electrical outlets.
2. Open the computer cover. See “Opening the computer cover” on page 14.
3. Remove the front bezel. See “Removing and reinstalling the front bezel” on
page 15.
4. Disconnect the front audio and USB assembly cables from the system board
and note the cables routing. See “Locating parts on the system board” on page
11.
5. Remove the screw that secures the front audio and USB assembly to the
chassis.
Figure 18. Removing the front audio and USB assembly
Chapter 2. Installing or replacing hardware 25
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6. Locate the power switch assembly beside the front audio and USB assembly.
Remove the power switch assembly by releasing the tab that secures the
power switch assembly to the chassis.
7. Completely remove the failing front audio and USB assembly from the
chassis.
8. Install the new front audio and USB assembly into the chassis and align the
screw hole in the front audio and USB assembly with the corresponding hole
in the chassis.
9. Install the screw to secure the new front audio and USB assembly to the
chassis.
10. Install the new power switch assembly into the chassis.
11. Connect the front USB, front panel, and front audio cables to the system
board. See “Locating parts on the system board” on page 11.
12. Reinstall the front bezel. See “Removing and reinstalling the front bezel” on
page 15.
What to do next:
v To work with another piece of hardware, go to the appropriate section.
v To complete the installation or replacement, go to “Completing the parts
replacement” on page 29.
Replacing the ac power adapter
Attention
Do not open your computer or attempt any repair before reading and
understanding the “Important safety information” in the ThinkCentre Safety
and Warranty Guide that came with your computer. To obtain a copy of the
ThinkCentre Safety and Warranty Guide,goto:
http://www.lenovo.com/support
This section provides instructions on how to replace the ac power adapter.
To replace the ac power adapter, do the following:
1. Remove any media from the drives and turn off all attached devices and the
computer.
2. Disconnect the ac power adapter cord from the electrical outlet.
3. Locate the power adapter connector on the rear of your computer. See
“Locating connectors on the rear of your computer” on page 8.
4. Disconnect the ac power adapter cable from the power adapter connector.
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5. Connect the new ac power adapter cable to the power adapter connector on the
chassis and the electrical outlet.
Figure 19. Connecting the ac power adapter
What to do next:
v To work with another piece of hardware, go to the appropriate section.
v To complete the installation or replacement, go to “Completing the parts
replacement” on page 29.
Replacing the keyboard or mouse
Attention
Do not open your computer or attempt any repair before reading and
understanding the “Important safety information” in the ThinkCentre Safety
and Warranty Guide that came with your computer. To obtain a copy of the
ThinkCentre Safety and Warranty Guide,goto:
http://www.lenovo.com/support
This section provides instructions on how to replace the keyboard or mouse.
To replace the keyboard or mouse, do the following:
1. Remove any media from the drives. Then, turn off all attached devices and the
computer.
2. Disconnect all power cords from electrical outlets.
3. Disconnect the old keyboard cable or mouse cable from the computer.
Chapter 2. Installing or replacing hardware 27
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4. Connect a new keyboard or mouse to one of the USB connectors on the
computer. Depending on where you want to connect the new keyboard or
mouse, see “Locating connectors on the front of your computer” on page 7 or
“Locating connectors on the rear of your computer” on page 8.
Figure 20. Connecting a new keyboard or mouse
What to do next:
v To work with another piece of hardware, go to the appropriate section.
v To complete the installation or replacement, go to “Completing the parts
replacement” on page 29.
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Completing the parts replacement
After completing the installation or replacement for all parts, you need to close the
computer cover and reconnect cables. Depending on the parts you installed or
replaced, you might need to confirm the updated information in the Setup Utility
program. Refer to Chapter 4, “Using the Setup Utility,” on page 41.
To close the computer cover and reconnect cables to your computer, do the
following:
1. Make sure that all components have been reassembled correctly and that no
tools or loose screws are left inside your computer. See “Locating components”
on page 10 for the locations of various components in your computer.
2. If you have removed the front bezel, reinstall it. See “Removing and reinstalling
the front bezel” on page 15.
3. Make sure that the cables are routed correctly. Keep cables clear of the hinges
and sides of the computer chassis to avoid interference with closing the
computer cover.
Figure 21. Cable routing
4. Close the computer cover as shown.
5. If there is an integrated cable lock available, lock the computer.
6. Reconnect the external cables and power cords to the computer. See “Locating
connectors on the rear of your computer” on page 8.
7. To update your configuration, see Chapter 4, “Using the Setup Utility,” on page
41.
Note: In most areas of the world, Lenovo requires the return of the defective
Customer Replaceable Unit (CRU). Information about this will come with
the CRU or will come a few days after the CRU arrives.
Obtaining device drivers
You can obtain device drivers for operating systems that are not preinstalled at
http://www.lenovo.com/support. Installation instructions are provided in readme
files with the device-driver files.
Chapter 2. Installing or replacing hardware 29
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Installing security features
There are several security options available to help you prevent hardware theft and
unauthorized access to your computer. In addition to physical locks, you can also
prevent unauthorized use of your computer by a software lock that locks the
keyboard until a correct password is typed in.
Note: Make sure that any security cables you installed do not interfere with other
computer cables.
Integrated cable lock
An integrated cable lock, sometimes referred to as the Kensington lock, can be
used to secure your computer to a desk, table, or other non-permanent fixture. The
cable lock attaches to the integrated cable lock slot at the rear of your computer
and is operated with a key. The cable lock also locks the buttons used to open the
computer cover. This is the same type of lock used with many notebook
computers. You can order an integrated cable lock directly from Lenovo by
searching for Kensington at:
http://www.lenovo.com/support
30 User Guide
Figure 22. Integrated cable lock
Password protection
To deter unauthorized use of your computer, you can use the Setup Utility
program to set a password. When you turn on your computer, you are prompted
to type the password. The computer cannot be used until a valid password is
typed in. Refer to Chapter 4, “Using the Setup Utility,” on page 41 for more
information.
Page 39
Erasing lost or forgotten passwords (clearing CMOS)
This section provides instructions on how to erase lost or forgotten passwords,
such as a user password.
To erase a lost or forgotten password, do the following:
1. Turn off the computer and disconnect all power cords from electrical outlets.
2. Open the computer cover. See “Opening the computer cover” on page 14.
3. Locate the Clear CMOS /Recovery jumper on the system board. See “Locating
parts on the system board” on page 11.
4. Move the jumper from the standard position (pin 1 and pin 2) to the
maintenance position (pin 2 and pin 3).
5. Close the computer cover and connect the power cord. See “Completing the
parts replacement” on page 29.
6. Turn on the computer and leave it on for approximately 10 seconds. Then, turn
off the computer by holding the power switch for approximately five seconds.
7. Repeat step 1 through step 2.
8. Move the Clear CMOS /Recovery jumper back to the standard position (pin 1
and pin 2).
9. Close the computer cover and connect the power cord. See “Completing the
parts replacement” on page 29.
Chapter 2. Installing or replacing hardware 31
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Chapter 3. Recovery information
This chapter will help you get familiar with recovery solutions provided by
Lenovo. This chapter explains when and how to use the following recovery
methods:
v Creating and using recovery media
v Performing backup and recovery operations
v Using the Rescue and Recovery workspace
v Creating and using rescue media
v Creating and using a recovery repair diskette
v Installing or reinstalling device drivers
v Setting a rescue device in the startup sequence
v Solving recovery problems
Notes:
1. The recovery information in this chapter only applies to the computers that
have a hard disk drive and preinstalled software from Lenovo.
2. There are a variety of methods to choose from when considering how to
recover in the event of a software- or hardware-related problem. Some methods
vary depending on the type of your operating system.
3. The product on the recovery media may be used only for the following
purposes:
v Restore the product preinstalled on your computer
v Reinstall the product
v Modify the product using the Additional Files
Creating and using recovery media
Recovery media enable you to restore the hard disk drive to the factory default
settings. Recovery media are useful if you transfer the computer to another area,
sell the computer, recycle the computer, or put the computer in an operational state
after all other methods of recovery have failed. As a precautionary measure, it is
important to create recovery media as soon as possible.
Note: The recovery operations you can perform using recovery media vary
depending on the operating system from which they are created. Your
Microsoft Windows license permits you to create only one data medium, so
it is important that you store the created recovery medium in a safe place.
Creating recovery media
This section provides instructions on how to create recovery media on different
operating systems.
Note: On Windows 7, you can create recovery media using discs or external USB
storage devices. On Windows Vista and Windows XP, you can create
recovery media using discs only.
v To create recovery media on Windows 7, click Start → All Programs → Lenovo
ThinkVantage Tools → Factory Recovery Disks. Then, follow the instructions on
the screen.
© Copyright Lenovo 2010 33
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v To create Product Recovery discs on Windows Vista, click Start → All Programs →
ThinkVantage → Create Product Recovery Media. Then, follow the instructions
on the screen.
v To create Product Recovery discs on Windows XP, click Start → All Programs →
ThinkVantage → Create Recovery Media. Then, follow the instructions on the
screen.
Using recovery media
This section provides instructions on how to use recovery media on different
operating systems.
v To use recovery media on Windows 7 or Windows Vista, do the following:
Attention: When you use recovery media to restore the computer to the factory
default settings on Windows 7 or Windows Vista, all the files currently on the
system drive or the hard disk drive will be deleted and replaced by the factory
default settings.
1. Depending on the type of your recovery media, connect your boot medium
(memory key or USB hard disk drive) to your computer, or insert the boot
disc into your CD or DVD drive.
2. Restart your computer.
3. Repeatedly press and release the F12 key when turning on the computer.
When the Please select boot device window opens, release the F12 key.
4. Depending on the type of your recovery media, select the proper startup
device and press Enter. After a short delay, the Product Recovery program
opens.
5. Follow the instructions on the screen.
After restoring the computer to the factory default settings, you might have
to reinstall some software programs or device drivers. See “Installing or
reinstalling device drivers” on page 39 for details.
v To use Product Recovery discs on Windows XP, do the following:
Attention: When you use Product Recovery discs to restore the computer to
the factory default settings on Windows XP, all the files currently on the hard
disk drive will be deleted and replaced by the factory default settings. During
the restore process, you will be given the option to save one or more files
currently on the hard disk drive to other media before the data is deleted.
1. Insert the boot disc into your CD or DVD drive.
2. Restart your computer.
3. Repeatedly press and release the F12 key when turning on the computer.
When the Please select boot device window opens, release the F12 key.
4. Select the CD or DVD drive as the startup device and press Enter. After a
short delay, the Rescue and Recovery workspace opens.
5. From the Rescue and Recovery menu, click Restore your system.
6. Follow the instructions on the screen.
Performing backup and recovery operations
The Rescue and Recovery program enables you to back up all your hard disk drive
contents including the operating system, data files, software programs, and
personal settings. You can designate where the Rescue and Recovery program
stores the backup:
v On a protected area of your hard disk drive
v On a secondary hard disk drive installed in your computer
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v On an attached external USB hard disk drive
v On a network drive
v On recordable CDs or DVDs (a recordable CD or DVD drive is required for this
option)
After you have backed up the contents on the hard disk drive, you can restore the
complete contents of the hard disk drive, restore only the selected files, or restore
only the Windows operating system and applications.
Performing a backup operation
This section provides instructions on how to perform a backup operation using the
Rescue and Recovery program on different operating systems.
v To perform a backup operation using the Rescue and Recovery program on
Windows 7, do the following:
1. From the Windows desktop, click Start → All Programs → Lenovo
ThinkVantage Tools → Enhanced Backup and Restore. The Rescue and
Recovery program opens.
2. From the Rescue and Recovery main window, click the Launch advanced
Rescue and Recovery arrow.
3. Click Back up your hard drive and select backup operation options. Follow
the instructions on the screen.
v To perform a backup operation using the Rescue and Recovery program on
Windows Vista or Windows XP, do the following:
1. From the Windows desktop, click Start → All Programs → ThinkVantage →
Rescue and Recovery. The Rescue and Recovery program opens.
2. From the Rescue and Recovery main window, click Launch advanced Rescue
and Recovery → Back up your hard drive, and select backup operation
options.
3. Follow the instructions on the screen.
Performing a recovery operation
This section provides instructions on how to perform a recovery operation using
the Rescue and Recovery program on different operating systems.
v To perform a recovery operation using the Rescue and Recovery program on
Windows 7, do the following:
1. From the Windows desktop, click Start → All Programs → Lenovo
ThinkVantage Tools → Enhanced Backup and Restore. The Rescue and
Recovery program opens.
2. From the Rescue and Recovery main window, click the Launch advanced
Rescue and Recovery arrow.
3. Click the Restore your system from a backup icon.
4. Follow the instructions on the screen.
v To perform a recovery operation using the Rescue and Recovery program on
Windows Vista or Windows XP, do the following:
1. From the Windows desktop, click Start → All Programs → ThinkVantage →
Rescue and Recovery. The Rescue and Recovery program opens.
2. From the Rescue and Recovery main window, click Launch advanced Rescue
and Recovery.
3. Click the Restore your system from a backup icon.
4. Follow the instructions on the screen.
Chapter 3. Recovery information 35
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For more information about performing a recovery operation from the Rescue and
Recovery workspace, see “Using the Rescue and Recovery workspace.”
Using the Rescue and Recovery workspace
The Rescue and Recovery workspace resides in a protected, hidden area of your
hard disk drive that operates independently from the Windows operating system.
This enables you to perform recovery operations even if the Windows operating
system cannot be started. You can perform the following recovery operations from
the Rescue and Recovery workspace:
v Rescue files from your hard disk drive or from a backup
The Rescue and Recovery workspace enables you to locate files on your hard
disk drive and transfer them to a network drive or other recordable media, such
as a USB device, a disc, or a diskette. This solution is available, even if you did
not back up your files or if changes were made to the files since your last
backup operation. You can also rescue individual files from a Rescue and
Recovery backup located on your local hard disk drive, a USB device, or a
network drive.
v Restore your hard disk drive from a Rescue and Recovery backup
If you have backed up your hard disk drive using the Rescue and Recovery
program, you can restore the hard disk drive from a Rescue and Recovery
backup, even if you cannot start the Windows operating system.
v Restore your hard disk drive to the factory default settings
The Rescue and Recovery workspace enables you to restore the complete
contents of your hard disk drive to the factory default settings. If you have
multiple partitions on your hard disk drive, you have the option to restore the
factory default settings to the C: partition and leave the other partitions intact.
Because the Rescue and Recovery workspace operates independently from the
Windows operating system, you can restore the factory default settings even if
you cannot start the Windows operating system.
Attention: If you restore the hard disk drive from a Rescue and Recovery backup
or restore the hard disk drive to the factory default settings, all files on the
primary hard disk drive partition (usually drive C:) will be deleted in the recovery
process. If possible, make copies of important files. If you are unable to start the
Windows operating system, you can use the Rescue files feature in the Rescue and
Recovery workspace to copy files from your hard disk drive to other media.
To start the Rescue and Recovery workspace, do the following:
1. Make sure the computer is turned off.
2. Repeatedly press and release the F11 key when turning on the computer.
3. When you hear beeps or see a logo screen, release the F11 key.
4. If you have set a Rescue and Recovery password, type your password when
prompted. The Rescue and Recovery workspace opens after a short delay.
Note: If the Rescue and Recovery workspace fails to open, see “Solving
recovery problems” on page 40.
5. Do one of the following:
v To rescue files from your hard disk drive or from a backup, click Rescue
files and follow the instructions on the screen.
v To restore your hard disk drive from a Rescue and Recovery backup or to
restore your hard disk drive to the factory default settings, click Restore your
system and follow the instructions on the screen.
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For more information about the features of the Rescue and Recovery workspace,
click Help.
Notes:
1. After restoring a hard disk drive to the factory default settings, you might have
to reinstall device drivers for some devices. See “Installing or reinstalling
device drivers” on page 39.
2. Some computers come with Microsoft Office or Microsoft Works preinstalled. If
you need to recover or reinstall your Microsoft Office or Microsoft Works
applications, you must use the Microsoft Office CD or Microsoft Works CD. These
CDs are provided only with computers preinstalled with Microsoft Office or
Microsoft Works.
Creating and using rescue media
With rescue media, such as a disc or a USB hard disk drive, you can recover the
computer from failures that prevent you from gaining access to the Rescue and
Recovery workspace on your hard disk drive.
Notes:
1. The recovery operations you can perform using rescue media vary depending
on the operating system.
2. The rescue discs can be started in any type of CD or DVD drive.
3. You can also run the PC-Doctor for Rescue and Recovery diagnostic program,
after using a rescue medium to recover the computer from failures and gaining
access to the Rescue and Recovery workspace.
Creating rescue media
This section provides instructions on how to create rescue media on different
operating systems.
v To create a rescue medium on Windows 7, do the following:
1. From the Windows desktop, click Start → All Programs → Lenovo
ThinkVantage Tools → Enhanced Backup and Restore. The Rescue and
Recovery program opens.
2. From the Rescue and Recovery main window, click the Launch advanced
Rescue and Recovery arrow.
3. Click the Create Rescue Media icon. The Create Rescue and Recovery Media
window opens.
4. In the Rescue Media area, select the type of rescue media you want to
create. You can create a rescue medium using a disc, a USB hard disk drive,
or a secondary internal hard disk drive.
5. Click OK and follow the instructions on the screen.
v To create a rescue medium on Windows Vista or Windows XP, do the following:
1. From the Windows desktop, click Start → All Programs → ThinkVantage →
Create Recovery Media. The Create Rescue and Recovery Media window
opens.
2. In the Rescue Media area, select the type of rescue media you want to
create. You can create a rescue medium using a disc, a USB hard disk drive,
or a secondary internal hard disk drive.
3. Click OK and follow the instructions on the screen.
Chapter 3. Recovery information 37
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Using rescue media
This section provides instructions on how to use the rescue media you have
created.
Note: Make sure your rescue device (optical drive, USB device, or the secondary
internal hard disk drive) is set as the first boot device in the startup device
sequence before doing this procedure. See “Selecting a startup device” on
page 43.
To use the rescue medium you have created, do one of the following:
v If you have created the rescue medium using a disc, make sure that your
computer is turned on and insert the rescue disc. Then, restart the computer. The
rescue medium starts.
v If you have created the rescue medium using a USB hard disk drive, attach the
USB hard disk drive to one of the USB connectors on your computer. Then, turn
on the computer. The rescue medium starts.
v If you have created the rescue medium using a secondary internal hard disk
drive, set the secondary internal hard disk drive as the first boot device in the
startup device sequence. Then, the rescue medium starts.
When the rescue medium starts, the Rescue and Recovery workspace opens. The
help information for each feature is available from the Rescue and Recovery
workspace. Follow the instructions to complete the recovery process.
Creating and using a recovery repair diskette
If you are unable to access the Rescue and Recovery workspace or the Windows
environment, use a recovery repair diskette to repair the Rescue and Recovery
workspace or repair a file needed to enter the Windows environment. It is
important to create a recovery repair diskette as early as possible and store it in a
safe place as a precautionary measure.
Note: You need to have a diskette drive for creating and using a recovery repair
diskette. If you do not have an internal diskette drive, you can use an
external USB diskette drive.
Creating a recovery repair diskette
This section provides instructions on how to create a recovery repair diskette.
To create a recovery repair diskette, do the following:
1. Turn on the computer, and make sure that your computer has Internet access.
2. Follow the instructions on the Web site at:
http://www.lenovo.com/think/support/site.wss/document.do?lndocid=MIGR-54483
3. After the recovery repair diskette is created, take out the diskette from the
diskette drive and label it Recovery Repair Diskette. Then, store it in a safe place
for future use.
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Using a recovery repair diskette
This section provides instructions on how to use a recovery repair diskette.
To use the recovery repair diskette you created, do the following:
1. Turn off the computer.
2. Insert the recovery repair diskette into the diskette drive.
3. Turn on the computer and follow the instructions on the screen.
Notes:
1. If the repair operation completes without any error, you will be able to access
the Rescue and Recovery workspace by repeatedly pressing the F11 key while
you restart your computer. When you hear beeps or see a logo screen, release
the F11 key. You will also be able to access the Windows environment after the
repair operation completes.
2. If an error message appears during the repair operation and the repair
operation cannot be completed, you might have a problem with the partition
that contains the Rescue and Recovery workspace. Use a rescue medium to
access the Rescue and Recovery workspace. For information about creating and
using rescue media, see “Creating and using rescue media” on page 37.
Installing or reinstalling device drivers
Before installing or reinstalling device drivers, make sure that you have a
preinstalled operating system and the documentation and software media for the
device.
Device drivers for factory-installed devices are located in the SWTOOLS\DRIVERS
subdirectory on the computer hard disk drive (usually drive C:). The latest device
drivers for factory-installed devices are also available at http://www.lenovo.com/
support. Other device drivers are on the software media that come with individual
devices.
To install or reinstall a device driver for a factory-installed device, do the
following:
1. Turn on the computer.
2. Use Windows Explorer or My Computer to display the directory structure of
your hard disk drive.
3. Go to the C:\SWTOOLS directory.
4. Open the DRIVERS folder. Within the DRIVERS folder, there are several
subfolders named for various devices installed in your computer, such as
AUDIO or VIDEO.
5. Open the appropriate device subfolder.
6. Do one of the following:
v In the device subfolder, look for a README.txt file or a file with the .txt
extension. This file might be named after the operating system, such as
WIN98.txt. The TXT file contains information about how to install the device
driver. Follow the instructions to complete the installation.
v If the device subfolder contains a file with the .inf extension and you want to
install the device driver using the INF file, click Start → Help and Support to
enter the Windows Help and Support information system for the detailed
information about how to install the device driver.
Chapter 3. Recovery information 39
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v In the device subfolder, look for a SETUP.EXE file. Double-click the file and
follow the instructions on the screen.
Setting a rescue device in the startup sequence
Before you start the Rescue and Recovery program from an internal hard disk
drive, a disc, a USB hard disk drive, or other external devices, you must first make
sure that your rescue device is set as the first boot device in the startup device
sequence in the Setup Utility program. Refer to “Selecting a startup device” on
page 43 for detailed information about temporarily or permanently changing the
startup sequence.
Note: If you use an external device, you must first turn off your computer before
connecting the external device.
For more information on the Setup Utility program, see Chapter 4, “Using the
Setup Utility,” on page 41.
Solving recovery problems
If you are unable to access the Rescue and Recovery workspace or the Windows
environment, do one of the following:
v Use a rescue medium to start the Rescue and Recovery workspace. See “Creating
and using rescue media” on page 37.
v Use a recovery repair diskette to repair the Rescue and Recovery workspace or
repair a file needed to enter the Windows environment. See “Creating and using
a recovery repair diskette” on page 38.
v Use a recovery medium if you want to restore the system drive or the hard disk
drive to the factory default settings. See “Creating and using recovery media” on
page 33.
Note: If you are unable to access the Rescue and Recovery workspace or the
Windows environment from a rescue medium, a recovery repair diskette, or
a recovery medium, you might not have the rescue device, diskette drive, or
recovery device set as the first boot device in the startup device sequence.
For more information, see “Setting a rescue device in the startup sequence.”
It is important to create a rescue medium, a recovery repair diskette, and a
recovery medium as early as possible and store them in a safe place.
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Chapter 4. Using the Setup Utility
The Setup Utility program is used to view and change the configuration settings of
your computer, regardless of which operating system you are using. However, the
operating system settings might override any similar settings in the Setup Utility
program.
Starting the Setup Utility program
To start the Setup Utility program, do the following:
1. Make sure your computer is turned off.
2. Repeatedly press and release the F1 key when turning on the computer. When
you hear multiple beeps or see a logo screen, release the F1 key.
Note: If a Power-On Password or an Administrator Password has been set, the
Setup Utility program menu will not be displayed until you type the
correct password. For more information, see “Using passwords.”
The Setup Utility program might start automatically when POST detects that
hardware has been removed or new hardware has been installed in your computer.
Viewing and changing settings
The Setup Utility program menu lists various items about the system
configuration. To view or change settings, start the Setup Utility program. See
“Starting the Setup Utility program.” Then, follow the instructions on the screen.
When working with the Setup Utility program menu, you must use the keyboard.
The keys used to perform various tasks are displayed at the bottom of each screen.
Using passwords
By using the Setup Utility program, you can set passwords to prevent
unauthorized access to your computer and data. The following types of passwords
are available:
v Power-On Password
v Administrator Password
v Hard Disk Password
You do not have to set any passwords to use your computer. However, using
passwords improves computing security. If you decide to set any passwords, read
the following sections.
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Password considerations
A password can be any combination of up to 64 alphabetic and numeric characters.
For security reasons, it is recommended to use a strong password that cannot be
easily compromised. To set a strong password, use the following guidelines:
v Have at least eight characters in length
v Contain at least one alphabetic character and one numeric character
v Setup Utility program and hard disk drive passwords are not case sensitive
v Not be your name or your user name
v Not be a common word or a common name
v Be significantly different from your previous passwords
Power-On Password
When a Power-On Password is set, you are prompted to type a valid password
each time the computer is turned on. The computer cannot be used until the valid
password is typed in.
Administrator Password
Setting an Administrator Password deters unauthorized users from changing
configuration settings. If you are responsible for maintaining the configuration
settings of several computers, you might want to set an Administrator Password.
When an Administrator Password is set, you are prompted to type a valid
password each time you try to access the Setup Utility program. The Setup Utility
program cannot be accessed until a valid password is typed in.
If both the Power-On Password and Administrator Password are set, you can type
either password. However, you must use your Administrator Password to change
any configuration settings.
Hard Disk Password
Setting a Hard Disk Password prevents unauthorized access to the data on the
hard disk drive. When a Hard Disk Password is set, you are prompted to type a
valid password each time you try to access the hard disk drive.
Setting, changing, and deleting a password
To set, change, or delete a password, do the following:
1. Start the Setup Utility program. See “Starting the Setup Utility program” on
page 41.
2. From the Setup Utility program main menu, select Security.
3. Depending on the password type, select Set Power-On Password, Set
Administrator Password,orHard Disk Password.
4. Follow the instructions on the right side of the screen to set, change, or delete a
password.
Note: A password can be any combination of up to 64 alphabetic and numeric
characters. For more information, see “Password considerations.”
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Enabling or disabling a device
This section provides information on how to enable or disable user access to the
following devices:
USB Setup Use this option to enable or disable a USB connector. When a USB
SATA Controller When this feature is set to Disable, all devices connected to the
External SATA Port When this option is set to Disable, the device connected to the
To enable or disable a device, do the following:
1. Start the Setup Utility program. See “Starting the Setup Utility program” on
page 41.
2. From the Setup Utility program main menu, select Devices.
3. Depending on the device you want to enable or disable, do one of the
following:
v Select USB Setup to enable or disable a USB device.
v Select ATA Drive Setup to enable or disable an internal or external SATA
device.
4. Select the desired settings and press Enter.
5. Press F10 to save and exit the Setup Utility program. See “Exiting from the
Setup Utility program” on page 44.
connector is disabled, the device connected to the USB connector
cannot be used.
SATA connectors (such as hard disk drives or the optical drive)
are disabled and cannot be accessed.
External SATA connector cannot be accessed.
Selecting a startup device
If your computer does not start up from a device such as the disc, diskette, or hard
disk drive as expected, do one of the following to select the startup device you
want.
Selecting a temporary startup device
Use this procedure to select a temporary startup device.
Note: Not all discs, hard disk drives, and diskettes are bootable.
1. Turn off your computer.
2. Repeatedly press and release the F12 key when turning on the computer. When
the Please select boot device window displays, release the F12 key.
3. Select the desired startup device and press Enter. The computer will start up
from the device you selected.
Note: Selecting a startup device from the Please select boot device window does
not permanently change the startup sequence.
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Selecting or changing the startup device sequence
To view or permanently change the configured startup device sequence, do the
following:
1. Start the Setup Utility program. See “Starting the Setup Utility program” on
page 41.
2. From the Setup Utility program main menu, select Startup.
3. Select the devices for the Primary Startup Sequence, the Automatic Startup
Sequence, and the Error Startup Sequence. Read the information displayed on
the right side of the screen.
4. Press F10 to save and exit the Setup Utility program. See “Exiting from the
Setup Utility program.”
Exiting from the Setup Utility program
After you finish viewing or changing settings, press Esc to return to the Setup
Utility program main menu. You might have to press Esc several times. Do one of
the following:
v If you want to save the new settings, press F10 to save and exit the Setup Utility
program.
v If you do not want to save the settings, select Exit → Discard Changes and Exit .
v If you want to return to the default settings, press F9 to load the default settings.
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Chapter 5. Updating system programs
This chapter contains information about updating POST/BIOS and how to recover
from a POST/BIOS update failure.
Using system programs
System programs are the basic layer of software built into your computer. System
programs include the POST, the BIOS code, and the Setup Utility program. POST is
a set of tests and procedures that are performed each time you turn on your
computer. BIOS is a layer of software that translates instructions from other layers
of software into electrical signals that the computer hardware can execute. You can
use the Setup Utility program to view and change the configuration and setup of
your computer.
Your computer system board has a module called electrically erasable
programmable read-only memory (EEPROM, also referred to as flash memory).
You can easily update POST, BIOS, and the Setup Utility program by starting your
computer with a flash update disc or running a special update program from your
operating system.
Lenovo might make changes and enhancements to the POST and BIOS. When
updates are released, they are available as downloadable files on the Lenovo Web
site at http://www.lenovo.com. Instructions for using the POST/BIOS updates are
available in a TXT file that is included with the update files. For most models, you
can download either an update program to create a system-program-update (flash)
disc or an update program that can be run from the operating system.
Note: You can download a self-starting bootable CD/DVD image (known as an
ISO image) of the diagnostics program to support computers without a
diskette drive. Go to:
http://www.lenovo.com
Updating (flashing) BIOS from a disc
This section provides instructions on how to update (flash) BIOS from a disc.
System BIOS program updates are available at:
http://www.lenovo.com/support
To update (flash) BIOS from a disc, do the following:
1. Make sure the optical drive you want to use is set as the first boot device in the
startup device sequence. See “Selecting or changing the startup device
sequence” on page 44.
2. Make sure the computer is turned on. Insert the disc into the optical drive.
3. Turn off the computer and back on again. The update begins.
4. When prompted to change the serial number, press N.
Note: If you want to change the serial number, press Y when prompted. Type
in the serial number and then press Enter.
5. When prompted to change the machine type/model, press N.
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Note: If you want to change the machine type/model, press Y when prompted.
Type in the machine type/model and then press Enter.
6. Follow the instructions on the screen to complete the update.
Updating (flashing) BIOS from your operating system
Note: Because Lenovo makes constant improvements to the Web site, the Web
page contents are subject to change without notice, including the contents
referenced in the following procedure.
To update (flash) BIOS from your operating system, do the following:
1. Go to http://www.lenovo.com/support.
2. Do the following to locate the downloadable files for your machine type:
a. In the Enter a product number field, type your machine type and click Go.
b. Click Downloads and drivers.
c. Select BIOS in the Refine results field to easily locate all the BIOS related
links.
d. Click the BIOS update link.
e. Click the TXT file that contains the instructions for updating (flashing) BIOS
from your operating system.
3. Print these instructions. This is very important because they are not on the
screen after the download begins.
4. Follow the printed instructions to download, extract, and install the update.
Recovering from a POST/BIOS update failure
If the power to your computer is interrupted while POST/BIOS is being updated
(flash update), your computer might not restart correctly. If this happens, perform
the following procedure commonly called Boot-block Recovery.
1. Turn off the computer and any attached devices, such as printers, monitors,
and external drives.
2. Disconnect all power cords from electrical outlets and open the computer
cover. Refer to “Opening the computer cover” on page 14.
3. Locate the Clear CMOS /Recovery jumper on the system board. Refer to
“Locating parts on the system board” on page 11.
4. Remove any cables that impede access to the Clear CMOS /Recovery jumper.
5. Move the jumper from the standard position (pin 1 and pin 2) to the
maintenance position (pin 2 and pin 3).
6. Reconnect any cables that were disconnected.
7. Close the computer cover and reconnect the power cords for the computer
and monitor to electrical outlets. Refer to “Completing the parts replacement”
on page 29.
8. Turn on the computer and the monitor. Insert the POST/BIOS update (flash)
disc into the optical drive.
9. Turn the computer off and back on again. The recovery session begins.
Note: The recovery session will take two to three minutes. During this time
you will hear a series of beeps.
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10. After the recovery session is completed, the series of beeps will end, and the
system will automatically turn off. Remove the disc from the optical drive
before the system completely turns off.
11. Repeat steps 2 through 4.
12. Move the Clear CMOS /Recovery jumper back to the standard position (pin 1
and pin 2).
13. Reconnect any cables that were disconnected.
14. Close the computer cover and reconnect the power cords for the computer
and monitor to electrical outlets. Refer to “Completing the parts replacement”
on page 29.
15. Turn on the computer to restart the operating system.
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Chapter 6. Troubleshooting and diagnostics
This chapter describes some basic troubleshooting and diagnostic programs. If your
computer problem is not described here, see Chapter 7, “Getting information, help,
and service,” on page 55 for additional troubleshooting resources.
Basic troubleshooting
The following table provides information to help you troubleshoot your computer
problems.
Note: If you cannot correct the problem, have the computer serviced. For a list of
service and support telephone numbers, refer to the ThinkCentre Safety and
Warranty Guide that comes with your computer or go to the Lenovo Support
Web site at http://www.lenovo.com/support/phone.
Symptom Action
The computer does not start
when you press the power
switch.
The monitor screen is blank. Verify that:
The keyboard does not work. Verify that:
The mouse does not work. Verify that:
Verify that:
v The power cord is correctly connected to the rear of the computer and to a
working electrical outlet.
v If your computer has a secondary power switch on the rear of the computer,
make sure that it is switched on.
v The power indicator on the front of the computer is on.
v The computer voltage matches the voltage available at the electrical outlet for
your country or region.
v The monitor signal cable is correctly connected to the monitor and to the
appropriate monitor connector on the computer.
v The monitor power cord is correctly connected to the monitor and to a
working electrical outlet.
v The monitor is turned on and the brightness and contrast controls are set
correctly.
v The computer voltage matches the voltage available at the electrical outlet for
your country or region.
v If your computer has two monitor connectors, be sure to use the connector on
the graphics card.
v The computer is turned on.
v The keyboard is securely connected to a USB connector on the computer.
v No keys are stuck.
v The computer is turned on.
v The mouse is securely connected to a USB connector on the computer.
v The mouse is clean. Refer to “Cleaning the mouse” on page 52 for further
information.
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Symptom Action
The operating system does not
start.
The SMC login prompt
disappears before you log on
and then a black screen displays
(for SMC computers only).
The computer beeps multiple
times before the operating
system starts.
Diagnostic programs
Diagnostic programs are used to test hardware components of your computer and
report operating-system-controlled settings that can cause hardware failures. There
are two programs preinstalled on your computer to help you diagnose computer
problems:
v Lenovo ThinkVantage Toolbox or Lenovo System Toolbox, depending on your
operating system (used when you are running the Windows operating system)
v PC-Doctor for Rescue and Recovery (used when your Windows operating
system does not start)
Verify that:
v The startup sequence includes the device where the operating system resides.
Usually, the operating system is on the hard disk drive. For more information,
see “Selecting a startup device” on page 43.
Note: For SMC computers, you might receive the error message ″No operating
system found. Press F1 to repeat boot sequence.″ In this case, press
Ctrl+Alt+Delete instead of F1 to establish a connection to the storage area
network where your operating system is stored. Verify that the user name is not
logged on in another location.
Verify that your computer does not turn off due to inactivity. SMC will
automatically turn off an inactive computer. If your computer turns off
automatically, turn on the computer and log on. Contact your administrator if
you cannot correct the problem.
Verify that no keys are stuck.
Notes:
1. You can also download the PC-Doctor for DOS diagnostic program from
http://www.lenovo.com/support. See “PC-Doctor for DOS” on page 51 for
detailed information.
2. If you are unable to isolate and repair the problem yourself after running the
diagnostic programs, save and print the log files created by the diagnostic
programs. You will need the log files when you speak to a Lenovo technical
support representative.
Lenovo ThinkVantage Toolbox
Note: The Lenovo ThinkVantage Toolbox program is only available on computers
preinstalled with Windows 7 from Lenovo.
The Lenovo ThinkVantage Toolbox program helps you maintain your computer,
improve computing security, diagnose computer problems, get familiar with the
innovative technologies provided by Lenovo, and get more information about your
computer. You can use the Diagnostics feature of the Lenovo ThinkVantage Toolbox
program to test devices, diagnose problems, create bootable diagnostic media,
update system drivers, and review system information.
To diagnose the computer problems by using the Lenovo ThinkVantage Toolbox
program, click Start → All Programs → Lenovo ThinkVantage Tools → System
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Health and Diagnostics → Diagnostics. Follow the instructions on the screen. For
additional information, refer to the Lenovo ThinkVantage Toolbox help system.
Lenovo System Toolbox
Note: The Lenovo System Toolbox program is only available on computers
preinstalled with Windows Vista or Windows XP from Lenovo.
The Lenovo System Toolbox program is a diagnostic program that works through
the Windows operating system to enable you to view symptoms and solutions for
computer problems, access the Lenovo troubleshooting center, update system
drivers, and review system information.
To run the Lenovo System Toolbox program, click Start → All Programs → Lenovo
Services → Lenovo System Toolbox. Follow the instructions on the screen. For
additional information about running the diagnostic program, refer to the Lenovo
System Toolbox help system.
PC-Doctor for Rescue and Recovery
The PC-Doctor for Rescue and Recovery diagnostic program is part of the Rescue
and Recovery workspace on each Lenovo computer. Use the PC-Doctor for Rescue
and Recovery diagnostic program if you are unable to start the Windows operating
system.
To run the PC-Doctor for Rescue and Recovery diagnostic program from the
Rescue and Recovery workspace, do the following:
1. Turn off the computer.
2. Repeatedly press and release the F11 key when turning on the computer. When
you hear beeps or see a logo screen, stop pressing the F11 key. The Rescue and
Recovery workspace opens after a short delay.
3. From the Rescue and Recovery workspace, select Launch advanced Rescue and
Recovery → Diagnose hardware. The PC-Doctor for Rescue and Recovery
diagnostic program opens.
4. Select the diagnostic test you want to run. Then, follow the instructions on the
screen.
For additional information about running the PC-Doctor for Rescue and Recovery
diagnostic program, refer to the PC-Doctor for Rescue and Recovery help system.
Note: If you encounter failures that prevent you from gaining access to the Rescue
and Recovery workspace, you can run the PC-Doctor for Rescue and
Recovery diagnostic program after using a rescue medium to recover the
computer from failures and gaining access to the Rescue and Recovery
workspace. See “Creating and using rescue media” on page 37.
PC-Doctor for DOS
You can also download the latest version of the PC-Doctor for DOS diagnostic
program from http://www.lenovo.com/support. The PC-Doctor for DOS
diagnostic program runs independently of the Windows operating system. Use the
PC-Doctor for DOS diagnostic program if you are unable to start the Windows
operating system or if the two diagnostic programs preinstalled on your computer
have not been successful in isolating a possible problem. You can run the
PC-Doctor for DOS diagnostic program from a diagnostic disc that you created.
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Creating a diagnostic disc
This section provides instructions on how to create a diagnostic disc.
To create a diagnostic disc, do the following:
1. Download a self-starting bootable CD/DVD image (known as an ISO image) of
the diagnostic program from:
http://www.lenovo.com/support
2. Use any CD/DVD burning software to create a diagnostic disc with the ISO
image.
Running the diagnostic program from a diagnostic disc
This section provides instructions on how to run the diagnostic program from a
diagnostic disc that you created.
To run the diagnostic program from a diagnostic disc that you created, do the
following:
1. Make sure the optical drive you want to use is set as the first boot device in the
startup device sequence. See “Selecting a startup device” on page 43.
2. Make sure the computer is turned on and then insert the disc into the optical
drive. The diagnostic program opens.
Note: You can insert the disc into the optical drive when you are setting the
startup device sequence. However, if you insert the disc into the optical
drive when you have already entered the operating system, you need to
restart the computer to access the diagnostic program.
3. Follow the instructions on the screen to select the diagnostic test you want to
run.
Note: For additional help, press the F1 key.
4. Remove the diagnostic disc from the optical drive when you complete the
diagnostic process.
Cleaning the mouse
This section provides instructions on how to clean an optical or non-optical mouse.
Optical mouse
An optical mouse uses a light-emitting diode (LED) and an optical sensor to
navigate the pointer. If the pointer on the screen does not move smoothly with the
optical mouse, you might need to clean the mouse.
To clean the optical mouse, do the following:
1. Turn off your computer.
2. Disconnect the mouse cable from the computer.
3. Turn the mouse upside down to look at the lens.
a. If there is a smudge on the lens, gently clean the area with a plain
b. If there is debris in the lens, gently blow the debris away from the area.
4. Check the surface on which you are using the mouse. If you have a very
intricate picture or pattern beneath the mouse it may be difficult for the digital
signal processor (DSP) to determine changes in the mouse position.
5. Reconnect the mouse cable to the computer.
cotton-tipped swab.
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6. Turn your computer back on.
Non-optical mouse
The non-optical mouse uses a ball to navigate the pointer. If the pointer on the
screen does not move smoothly with the mouse, you might need to clean the
mouse.
To clean a non-optical mouse, do the following:
Note: The following illustration might be slightly different from your mouse.
1 Retainer ring
2 Ball
3 Plastic rollers
4 Ball cage
1. Turn off your computer.
2. Disconnect the mouse cable from the computer.
3. Turn the mouse upside down. Twist the retainer ring 1 to the unlocked
position to remove the ball.
4. Place your hand over the retainer ring and ball 2, and then turn the mouse
right-side up, so that the retainer ring and ball fall out into your hand.
5. Wash the ball in warm, soapy water then dry it with a clean cloth.
6. Blow air carefully into the ball cage 4 to dislodge dust and lint.
7. Look for a buildup of dirt on the plastic rollers 3 inside the ball cage. This
buildup usually appears as a stripe running across the middle of the rollers.
8. If the rollers are dirty, clean them by using a cotton swab soaked in isopropyl
(rubbing) alcohol. Turn the rollers with your finger and continue swabbing
them until all the dirt is removed. Be sure the rollers are still centered in their
channels after you clean them.
9. Remove any fibers from the swab that might be remaining on the rollers.
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10. Replace the ball and the retainer ring. Twist the retainer ring to the locked
position.
11. Reconnect the mouse cable to the computer.
12. Turn your computer back on.
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Chapter 7. Getting information, help, and service
This chapter contains information about help, service, and technical assistance for
products manufactured by Lenovo.
Information resources
You can use the information in this section to access useful resources relating to
your computing needs.
Online Books folder
Note: The Online Books folder is only available on computers that have an
internal hard disk drive and preinstalled software from Lenovo.
The Online Books folder preinstalled on your computer contains the ThinkCentre
User Guide, which provides information about your computer to help you set up,
use, and maintain your computer. It requires no Internet access to view the
publication.
To view the publications, click Start → All Programs → Online Books → Online
Books, then double-click the appropriate publication for your computer. The
publications are also available on the Lenovo Support Web site at:
http://www.lenovo.com/support
Notes:
1. The publications are in Portable Document Format (PDF). To view the
publications, you need to have the Adobe Reader program preinstalled on your
computer. If the Adobe Reader program has not been installed on your
computer, a message will appear when you attempt to view the PDF file and
you will be guided through the Adobe Reader program installation.
2. The publications are available in other languages on the Lenovo Support Web
site at:
http://www.lenovo.com/support
3. If you want to install a different language version of the Adobe Reader
program rather than the version preinstalled on your computer, download the
language version you want from the Adobe Web site at:
http://www.adobe.com
Lenovo ThinkVantage Tools
The Lenovo ThinkVantage Tools program guides you to a host of information
sources and provides easy access to various tools to help you work more easily
and securely.
Note: The Lenovo ThinkVantage Tools program is only available on computers
that have an internal hard disk drive, a Windows 7 operating system, and
preinstalled software programs from Lenovo.
To access the Lenovo ThinkVantage Tools program, click Start → All Programs →
Lenovo ThinkVantage Tools.
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ThinkVantage Productivity Center
The ThinkVantage Productivity Center program contains information sources and
tools designed to make computing easy and secure. It provides easy access to
various technologies, such as:
v Client Security Solution
v Power Manager
v Productivity Center
v Product Recovery
v Rescue and Recovery
v System Update
Note: The ThinkVantage Productivity Center program is only available on
computers that have an internal hard disk drive, a preinstalled Windows
Vista or Windows XP operating system, and preinstalled software programs
from Lenovo.
To access the ThinkVantage Productivity Center program, click Start → All
Programs → ThinkVantage → Productivity Center.
Lenovo Welcome
The Lenovo Welcome program introduces you to some innovative built-in features
of Lenovo and guides you through a few important setup tasks to help you make
the most of your computer.
Note: The Lenovo Welcome program is only available on computers that have an
internal hard disk drive, a preinstalled Windows 7 or Windows Vista
operating system, and preinstalled software programs from Lenovo.
Access Help
The Access Help information system provides information about getting started,
doing basic tasks, customizing settings for your personal preference, protecting
data, expanding and upgrading, and troubleshooting.
Note: The Access Help information system is only available on computers that
have an internal hard disk drive and preinstalled software from Lenovo.
v To open the Access Help information system on Windows 7, click Start → Help
and Support → Lenovo Access Help.
v To open the Access Help information system on Windows Vista or Windows XP,
click Start → All Programs → ThinkVantage → Access Help.
After you have opened the Access Help information system, use the left panel to
make a selection from the Contents tab or the Index tab, or use the Search tab to
find a particular word or phrase.
Safety and Warranty
The ThinkCentre Safety and Warranty Guide that is provided with your computer
contains information on safety, setup, warranty, and notices. Read and understand
all safety information before using this product.
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Lenovo Web site (http://www.lenovo.com)
The Lenovo Web site provides up-to-date information and services to help you
buy, upgrade, and maintain your computer. You can also do the following:
v Shop for desktop and notebook computers, monitors, projectors, upgrades and
v Purchase additional services, such as support for hardware, operating systems,
v Purchase upgrades and extended hardware repair services.
v Download the latest device drivers and software updates for your computer
v Access the online manuals for your products.
v Access the Lenovo Limited Warranty.
v Access troubleshooting and support information for your computer model and
v Find the service and support phone numbers for your country or region.
v Find a Service Provider located near you.
Help and service
This section contains information about obtaining help and service.
accessories for your computer, and special offers.
application programs, network setup and configuration, and custom
installations.
model.
other supported products.
Using the documentation and diagnostic programs
If you experience a problem with your computer, see Chapter 6, “Troubleshooting
and diagnostics,” on page 49. For information on additional resources to help you
troubleshoot your computer problem, see “Information resources” on page 55.
If you suspect a software problem, see the documentation that comes with the
operating system or software program, including readme files and online help.
Most computers come with a set of diagnostic programs that help you identify
hardware problems. For instructions on using the diagnostic programs, see
“Diagnostic programs” on page 50.
You can also get the latest technical information and download device drivers and
updates from Lenovo Support Web site at:
http://www.lenovo.com/support
Calling for service
During the warranty period, you can get help and information by telephone
through the Customer Support Center.
The following services are available during the warranty period:
v Problem determination - Trained service personnel are available to assist you
with determining a hardware problem and deciding what action is necessary to
fix the problem.
v Hardware repair - If the problem is caused by hardware under warranty, trained
service personnel are available to provide the applicable level of service.
v Engineering Change management - There might be changes that are required
after a product has been sold. Lenovo or your reseller will make selected
Engineering Changes (ECs) that apply to your hardware available.
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These items are not covered by the warranty:
v Replacement or use of parts not manufactured for or by Lenovo or
non-warranted Lenovo parts
v Identification of software problem sources
v Configuration of BIOS as part of an installation or upgrade
v Changes, modifications, or upgrades to device drivers
v Installation and maintenance of network operating systems (NOS)
v Installation and maintenance of application programs
Refer to the ThinkCentre Safety and Warranty Guide that comes with your computer
for a complete explanation of warranty terms. You must retain your proof of
purchase to obtain warranty service.
For a list of the Lenovo Support phone numbers for your country or region, go to
http://www.lenovo.com/support/phone or refer to the ThinkCentre Safety and
Warranty Guide that comes with your computer.
Note: Phone numbers are subject to change without notice. If the number for your
country or region is not provided, contact your Lenovo reseller or Lenovo
marketing representative.
If possible, be at your computer when you call. Have the following information
available:
v Machine type and model
v Serial numbers of your hardware products
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information
Using other services
If you travel with your computer or relocate it to a country where your desktop or
notebook computer machine type is sold, your computer might be eligible for
International Warranty Service, which automatically entitles you to obtain warranty
service throughout the warranty period. Service will be performed by service
providers authorized to perform warranty service.
Service methods and procedures vary by country, and some services might not be
available in all countries. International Warranty Service is delivered through the
method of service (such as depot, carry-in, or on-site service) that is provided in
the servicing country. Service centers in certain countries might not be able to
service all models of a particular machine type. In some countries, fees and
restrictions might apply at the time of service.
To determine whether your computer is eligible for International Warranty Service
and to view a list of the countries where service is available, go to
http://www.lenovo.com/support, click Warranty, and follow the instructions on
the screen.
For technical assistance with the installation of or questions related to Service
Packs for your preinstalled Microsoft Windows product, refer to the Microsoft
Product Support Services Web site at http://support.microsoft.com/directory or
you can contact the Customer Support Center. Some fees might apply.
58 User Guide
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Purchasing additional services
During and after the warranty period, you can purchase additional services, such
as support for hardware, operating systems, and application programs; network
setup and configuration; upgraded or extended hardware repair services; and
custom installations. Service availability and service name might vary by country
or region. For more information about these services, go to the Lenovo Web site at:
http://www.lenovo.com
Chapter 7. Getting information, help, and service 59
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60 User Guide
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Appendix. Notices
Lenovo may not offer the products, services, or features discussed in this
document in all countries. Consult your local Lenovo representative for
information on the products and services currently available in your area. Any
reference to a Lenovo product, program, or service is not intended to state or
imply that only that Lenovo product, program, or service may be used. Any
functionally equivalent product, program, or service that does not infringe any
Lenovo intellectual property right may be used instead. However, it is the user’s
responsibility to evaluate and verify the operation of any other product, program,
or service.
Lenovo may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you
any license to these patents. You can send license inquiries, in writing, to:
Lenovo (United States), Inc.
1009 Think Place - Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF
ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some
jurisdictions do not allow disclaimer of express or implied warranties in certain
transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. Lenovo may make improvements
and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice.
The products described in this document are not intended for use in implantation
or other life support applications where malfunction may result in injury or death
to persons. The information contained in this document does not affect or change
Lenovo product specifications or warranties. Nothing in this document shall
operate as an express or implied license or indemnity under the intellectual
property rights of Lenovo or third parties. All information contained in this
document was obtained in specific environments and is presented as an
illustration. The result obtained in other operating environments may vary.
Lenovo may use or distribute any of the information you supply in any way it
believes appropriate without incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those Web
sites. The materials at those Web sites are not part of the materials for this Lenovo
product, and use of those Web sites is at your own risk.
Any performance data contained herein was determined in a controlled
environment. Therefore, the result obtained in other operating environments may
© Copyright Lenovo 2010 61
Page 70
vary significantly. Some measurements may have been made on development-level
systems and there is no guarantee that these measurements will be the same on
generally available systems. Furthermore, some measurements may have been
estimated through extrapolation. Actual results may vary. Users of this document
should verify the applicable data for their specific environment.
Television output notice
The following notice applies to models that have the factory-installed
television-output feature.
This product incorporates copyright protection technology that is protected by
method claims of certain U.S. patents and other intellectual property rights owned
by Macrovision Corporation and other rights owners. Use of this copyright
protection technology must be authorized by Macrovision Corporation, and is
intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is
prohibited.
European conformance CE mark
Trademarks
The following terms are trademarks of Lenovo in the United States, other
countries, or both:
Lenovo
The Lenovo logo
PS/2
Rescue and Recovery
ThinkCentre
ThinkVantage
Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of
companies.
Intel, Intel Core, and Pentium are trademarks of Intel Corporation in the United
States, other countries, or both.
Linux is a trademark of Linus Torvalds in the United States, other countries, or
both.
Other company, product, or service names may be trademarks or service marks of
others.
62 User Guide
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Index
A
Administrator, password 42
antivirus software 7
audio line-in connector 9
audio line-out connector 9
audio subsystem 1
B
backup and recovery operations 34
basic troubleshooting 49
battery, replacing 21
BIOS, updating (flashing) 45, 46
boot-block recovery 46
C
cable lock, security 30
cables, connecting 29
changing
password 42
startup device sequence 44
cleaning the mouse 52
CMOS, clearing 31
components, internal 10
computer cover
opening 14
connector description 9
connectors
front 7
rear 8
considerations, passwords 42
creating
and using a recovery repair diskette 38
and using rescue media 37
creating and using
recovery media 33
CRU
completing the installation 29
customer support center 57
D
deleting a password 42
device drivers 29
installing 39
reinstalling 39
devices, handling static-sensitive 13
diagnostics programs, using 57
diagnostics, troubleshooting 49
diskette, creating and using a recovery repair 38
DisplayPort connector 9
documentation, using 57
drivers, device 29
E
environment, operating 4
Ethernet 1
Ethernet connector 9
exiting, Setup Utility 44
expansion 2
external options, installing 14
F
failure, recovering from POST/BIOS 46
features 1
flashing BIOS 45
folder, books online 55
front audio and USB assembly, replacing 25
front connectors 7
G
getting
help 55
information 55
service 55
H
hard disk drive, replacing 18
heat sink, replacing 22
help
and service 57
getting 55
I
important safety information v
information
getting 55
important safety v
resources 55
safety 56
warranty 56
Input/Output (I/O) features 2
installing
device drivers 39
installing options
memory module 16
security features 30
internal drives 1
internal speaker, replacing 24
K
keyboard connector 9
keyboard, replacing 27
L
Lenovo System Toolbox 51
Lenovo ThinkVantage Toolbox 50
Lenovo ThinkVantage Tools 55
Lenovo Web site 57
© Copyright Lenovo 2010
63
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Lenovo Welcome 5, 56
locating components 10
M
media, creating and using recovery media 33
media, creating and using rescue 37
memory module
installing 16
system board 16
Microphone connector 9
mouse
cleaning 52
non-optical 53
optical mouse 52
mouse connector 9
mouse, replacing 27
recovery (continued)
operations, backup and 34
problems, solving 40
recovery repair diskette, creating and using 38
recovery media, creating and using 33
reinstalling
device drivers 39
replacing
battery 21
hard disk drive 18
heat sink 22
internal speaker 24
Rescue and Recovery 33
workspace, Rescue and Recovery 36
Rescue and Recovery workspace 36
rescue device, startup sequence 40
rescue media, creating and using 37
resources, information 55
N
non-optical mouse 53
notice, television output 62
notices 61
O
online books folder 55
operations, backup and recovery 34
optical drive, replacing 19
optical mouse 52
P
parts replacement, completing 29
password
Administrator 42
considerations 42
Power-On Password 42
setting, changing, deleting 42
password protection 30
passwords
erasing 31
lost or forgotten 31
passwords, using 41
PC-Doctor for Rescue and Recovery 51
physical specifications 4
power
Advanced Configuration and Power Interface (ACPI)
support 2
features 2
power-on self-test (POST) 45
Power-On, Password 42
productivity center, ThinkVantage 56
programs, updating system 45
protection, password 30
purchasing additional services 59
R
rear connectors 8
recovering
from a POST/BIOS update failure 46
software 33
recovery
boot-block 46
S
safety v
safety information 56
security
cable lock 30
enabling or disabling 43
features 2, 30
selecting
startup device 43
temporary startup device 43
serial port 9
service
and help 57
customer support center 57
getting 55
services
other 58
purchasing additional 59
setting
password 42
rescue device 40
settings
changing 41
viewing 41
Setup Utility 41
Setup Utility program, starting 41
Setup Utility, exiting 44
software
recovering 33
solving recovery problems 40
starting the Setup Utility program 41
startup device 43
sequence, changing 44
temporary, selecting 43
static-sensitive devices, handling 13
system
management 1
programs 45
system board
connectors 11
locating parts 11
memory module 16
64 User Guide
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T
television output notice 62
temporary startup device 43
ThinkVantage productivity center 56
trademarks 62
troubleshooting, basic 49
troubleshooting, diagnostics 49
U
updating
(flashing) BIOS 45
system programs 45
updating (flashing) BIOS 46
USB connector 9
using
diagnostic programs 57
documentation 57
other services 58
passwords 41
recovery repair diskette, creating and using 38
rescue media, creating and 37
Setup Utility 41
V
VGA monitor connector 9
video subsystem 1
viewing and changing settings 41
W
warranty information 56
Web site, Lenovo 57
workspace, backup and recovery 36
Index
65
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66 User Guide
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Part Number: 71Y7204
Printed in USA
(1P) P/N: 71Y7204
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