Lennox Hearth X-TC User Manual
X-tc User Guide
This manual is based on the production version of
the Kyocera X-tc phone. Software changes may
have occurred after this printing. Kyocera reserves
the right to make changes in technical and product
specifications without prior notice.
The Kyocera Wireless Corp. (“KWC”) products
described in this manual may include copyrighted
KWC and third party software stored in
semiconductor memories or other media. Laws in
the United States and other countries preserve for
KWC and third party software providers certain
exclusive rights for copyrighted software, such as
the exclusive rights to distribute or reproduce the
copyrighted software. Accordingly, any copyrighted
software contained in the KWC products may not
be modified, reverse engineered, distributed or
reproduced in any manner not permitted by law.
Furthermore, the purchase of the KWC products
shall not be deemed to grant—either directly or by
implication, estoppel, or otherwise—any license
under the copyrights, patents, or patent
applications of KWC or any third party software
provider, except for the normal, non-exclusive
royalty-free license to use that arises by operation
of law in the sale of a product.
Kyocera is a registered trademark of Kyocera
Corporation. Brick Attack and Race 21 are
trademarks of Kyocera Wireless Corp.
QUALCOMM is a registered trademark of
QUALCOMM Incorporated.
Openwave is a trademark of Openwave Systems
Incorporated. eZiText is a registered trademark of
Zi Corporation. TransFlash is a trademark of
SanDisk Corporation. Bluetooth trademarks are
owned by Bluetooth SIG, Inc. and used by Kyocera
Wireless Corp. under license.
The “Virgin” name and the Virgin signature logo are
registered trademarks of Virgin Enterprises Limited
and are used under license. All other trademarks
are the property of their respective owners.
Copyright © 2010 Kyocera Corporation. All rights
reserved. Ringer Tones Copyright © 2000-2010
Kyocera Corporation.
82-R5601-2EN, Rev. 001
FCC Notice
This device complies with part 15 of the FCC rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful
interference, and (2) This device must accept any
interference received, including interference that
may cause undesired operation. To maintain
compliance with FCC RF exposure guidelines, if
you wear a handset on your body, use the Kyocera
Wireless Corp. (KWC) supplied and approved
accessory designed for this product. Using
accessories that are not supplied or approved by
KWC may violate FCC RF exposure guidelines.
Other accessories used with this device for
body-worn operations must not contain any
metallic components and must provide at least
15 mm separation distance including the antenna
and the user’s body.
THIS MODEL PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your wireless phone is a radio transmitter and
receiver. It is designed and manufactured to not
exceed the emission limits for exposure to radio
frequency (RF) energy set by the Federal
Communications Commission of the
U.S. Government.
These limits are part of comprehensive guidelines
and establish permitted levels of RF energy for the
general population. The guidelines are based on
standards that were developed by independent
scientific organizations through periodic and
thorough evaluation of scientific studies. The
standards include a substantial safety margin
ii
designed to assure the safety of all persons,
regardless of age and health.
The exposure standard for wireless mobile phones
employs a unit of measurement known as the
Specific Absorption Rate, or SAR. The SAR limit
set by the FCC is 1.6 W/kg.*
Tests for SAR are conducted using standard
operating positions specified by the FCC with the
phone transmitting at its highest certified power
level in all tested frequency bands.
Although the SAR is determined at the highest
certified power level, the actual SAR level of the
phone while operating can be well below the
maximum value. This is because the phone is
designed to operate at multiple power levels so as
to use only the power required to reach the
network. In general, the closer you are to a
wireless base station antenna, the lower the
power output.
Before a phone model is available for sale to the
public, it must be tested and certified to the FCC
that it does not exceed the limit established by the
government-adopted requirement for safe
exposure. The tests are performed in positions and
locations (e.g., at the ear and worn on the body) as
required by the FCC for each model.
Body-worn measurements differ among phone
models, depending upon availability of accessories
and FCC requirements. While there may be
differences between the SAR levels of various
phones and at various positions, they all meet the
government requirement for safe exposure.
The FCC has granted an Equipment Authorization
for this model phone with all reported SAR levels
evaluated as in compliance with the FCC RF
emission guidelines. SAR information on this
model phone is on file with the FCC and can be
found under the Display Grant section
www.fcc.gov/oet/ea after searching on the
FCC ID: OVF-K4801.
Additional information on SAR can be found on the
Cellular Telecommunications and Internet
Association (CTIA) web-site at www.ctia.org.
* In the United States and Canada, the SAR limit
for mobile phones used by the public is
1.6 watts/kg (W/kg) averaged over one gram of
tissue. The standard incorporates a substantial
margin of safety to give additional protection for the
public and to account for any variations in
measurements.
Bluetooth® Certification
For information about X-tc Bluetooth Certification,
visit the Bluetooth Qualification Program Web site
at qualweb.bluetooth.org.
Caution
The user is cautioned that changes or
modifications not expressly approved by the party
responsible for compliance could void the warranty
and user’s authority to operate the equipment.
Optimize your phone’s performance
Use the guidelines in this guide to learn how to
optimize the performance and life of your phone
and battery.
Air Bags
If you have an air bag, DO NOT place installed or
portable phone equipment or other objects over the
air bag or in the air bag deployment area. If
equipment is not properly installed, you and your
passengers risk serious injury.
Medical devices
Pacemakers—Warning to pacemaker wearers:
Wireless phones, when in the ‘on’ position, have
been shown to interfere with pacemakers. The
phone should be kept at least six (6) inches away
from the pacemaker to reduce risk.
The Health Industry Manufacturers Association
and the wireless technology research community
User Guide iii
recommend that you follow these guidelines to
minimize the potential for interference.
• Always keep the phone at least six inches
(15 centimeters) away from your pacemaker
when the phone is turned on.
• Do not carry your phone near your heart.
• Use the ear opposite the pacemaker.
• If you have any reason to suspect that
interference is taking place, turn off your
phone immediately.
Hearing aids—Some digital wireless phones may
interfere with hearing aids. In the event of such
interference, you may want to consult your
service provider or call the customer service line
to discuss alternatives.
Other medical devices—If you use any other personal
medical device, consult the manufacturer of the
device to determine if it is adequately shielded
from external RF energy. Your physician may be
able to help you obtain this information.
In health care facilities—Turn your phone off in health
care facilities when instructed. Hospitals and
health care facilities may be using equipment that
is sensitive to external RF energy.
Potentially unsafe areas
Posted facilities—Turn your phone off in any facility
when posted notices require you to do so.
Aircraft—FCC regulations prohibit using your phone
on a plane that is in the air. Turn your phone off or
switch it to Airplane Mode before boarding aircraft.
Vehicles—RF signals may affect improperly installed
or inadequately shielded electronic systems in
motor vehicles. Check with the manufacturer of the
device to determine if it is adequately shielded
from external RF energy.
Blasting areas—Turn off your phone where blasting is
in progress. Observe restrictions, and follow any
regulations or rules.
Potentially explosive atmospheres—Turn off your phone
when you are in any area with a potentially
explosive atmosphere. Obey all signs and
instructions. Sparks in such areas could cause an
explosion or fire, resulting in bodily injury or death.
Areas with a potentially explosive atmosphere are
often, but not always, clearly marked.
They include:
• fueling areas such as gas stations
• below deck on boats
• transfer or storage facilities for fuel or
chemicals
• vehicles using liquefied petroleum gas, such as
propane or butane
• areas where the air contains chemicals or
particles such as grain, dust, or metal powders
• any other area where you would normally be
advised to turn off your vehicle engine
Use with care
Use only in normal position (to ear). Avoid
dropping, hitting, bending, or sitting on the phone.
Avoid magnetic environments
Keep the phone away from magnets which can
cause improper functioning of the phone.
Keep your phone dry
Keep the phone dry. Damage can result if the
phone gets wet. Water damage is not covered
under warranty.
Resetting the phone
If the screen seems frozen and the keypad does
not respond to keypresses, reset the phone by
completing the following steps:
1. Remove the battery door.
2. Remove and replace the battery.
If the problem persists, return the phone to the
dealer for service.
iv
Accessories
Use only Kyocera-approved accessories with
Kyocera phones. Use of any unauthorized
accessories may be dangerous and will invalidate
the phone warranty if said accessories cause
damage or a defect to the phone.
Radio Frequency (RF) energy
Your telephone is a radio transmitter and receiver.
When it is on, it receives and sends out RF energy.
Your service provider’s network controls the power
of the RF signal. This power level can range from
0.006 to 0.6 watts.
In August 1996, the U.S. Federal Communications
Commission (FCC) adopted RF exposure
guidelines with safety levels for hand-held
wireless phones. These guidelines are
consistent with the safety standards previously
set by both U.S. and international standards
bodies in the following reports:
• ANSI C95.1 (American National Standards
Institute, 1992)
• NCRP Report 86 (National Council
on Radiation Protection and
Measurements, 1986)
• ICNIRP (International Commission on
Non-Ionizing Radiation Protection, 1996)
Your phone complies with the standards set by
these reports and the FCC guidelines.
E911 mand ates
Where service is available, this handset complies
with the Phase I and Phase II E911 Mandates
issued by the FCC.
Hearing Aid Compatibility (HAC) Features
This Virgin Mobile phone has received a HAC
performance rating (designated by the letter M
followed by a number). The rating for this phone is
identified on the outside of this phone’s original
packaging. While there is no guarantee, digital
wireless phones that receive a minimum of an M3
rating should provide acceptable performance with
most hearing aids. Hearing loss and hearing aids
are highly individualized, however, so optimal
performance cannot be guaranteed. Other factors,
such as type of hearing aid device or degree of
hearing loss, also can affect a phone’s
performance for a particular user.
Hearing Aids and Wireless Phones
A hearing aid uses a microphone to collect and
convert sound waves to electrical signals. The
hearing aid then amplifies and converts the
electrical signals back to audible sounds for the
hearing aid user to hear. Radio Frequency (RF)
emissions generated by digital wireless phones
often interfere with the operation of a hearing aid’s
microphone, distorting the amplified audible sound.
In addition, hearing aid microphones tend to collect
ambient noise and amplify these sounds,
interfering with the desired audio transmission.
ANSI Standard
To diminish interference between wireless phones
and hearing aids, the FCC requires wireless
carriers to offer phones that meet the American
National Standards Institute (ANSI) C63.19
standard for reduced RF emissions.
Wireless phones that comply with the FCC’s
hearing aid compatibility (HAC) regulations must
receive a minimum rating of “M3” for RF
emissions under the ANSI C63.19 standard. The
“M” rating refers to the phone’s RF emissions level
for use with hearing aids operating in the
microphone setting.
The higher the phone’s “M” rating, the more
likely the phone is compatible with a hearing aid
operating in the microphone setting. Hearing
aids also have ratings similar to wireless phones.
Most newer hearing aid models receive at least
an M2 rating.
User Guide v
To determine the level of compatibility between
your hearing aid and this Virgin Mobile HAC
certified phone, combine the M rating of your
hearing aid and the M rating of this phone. For
example, if you pair an M3 hearing aid with an M4
phone, you will achieve a combined rating of 7.
• Any combined rating equal to or greater than
6 provides excellent performance.
• Any combined rating equal to 5 offers
good performance.
• Any combined rating equal to 4
offers acceptable performance.
T-Ratings—Phones rated T3 or T4 meet FCC
requirements and are likely to be more usable with
a hearing device’s telecoil (“T Switch” or
“Telephone Switch”) than unrated phones. T4 is
the better/higher of the two ratings. (Note that not
all hearing devices have telecoils in them.)
Hearing devices may also be measured for
immunity to this type of interference. Your hearing
device manufacturer or hearing health professional
may help you choose the proper rating for your
mobile phone. The more immune your hearing aid
is, the less likely you are to experience interference
noise from mobile phones.
Please visit
additional questions about hearing
aid-compatibility.
www.virginmobileusa.com if you have any
Kyocera Wireless Corp.
www.kyocera-wireless.com
To purchase accessories, visit
www.kyocera-wireless.com/store or
www.virginmobileusa.com.
vi
Table of Contents
1 Getting Started. . . . . . . . . . . . . . . . . . . . . . 1
Phone Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Memory Card . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Activate your Account. . . . . . . . . . . . . . . . . . . . . .4
Find the Serial Number . . . . . . . . . . . . . . . . . . . .4
Program your Phone . . . . . . . . . . . . . . . . . . . . . .4
Get to Know your Phone. . . . . . . . . . . . . . . . . . . .5
LED Indicator. . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . .9
2 Call Features . . . . . . . . . . . . . . . . . . . . . .10
Power Phone Up . . . . . . . . . . . . . . . . . . . . . . . .10
Make Phone Calls. . . . . . . . . . . . . . . . . . . . . . . .10
Answer Phone Calls . . . . . . . . . . . . . . . . . . . . . .10
End Phone Calls. . . . . . . . . . . . . . . . . . . . . . . . .11
Activate Voice Dialing. . . . . . . . . . . . . . . . . . . . .11
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . .11
Use Speed Dialing . . . . . . . . . . . . . . . . . . . . . . .11
Emergency Services . . . . . . . . . . . . . . . . . . . . . .11
3 Text Entry . . . . . . . . . . . . . . . . . . . . . . . . .13
Text Entry Modes . . . . . . . . . . . . . . . . . . . . . . . .13
Text Entry Quick Reference . . . . . . . . . . . . . . . .15
4 Messaging . . . . . . . . . . . . . . . . . . . . . . . .16
Messaging Menu . . . . . . . . . . . . . . . . . . . . . . . .16
Send Messages . . . . . . . . . . . . . . . . . . . . . . . . . .17
Manage Received Messages . . . . . . . . . . . . . . . .20
Use Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . .22
Handle Sent Messages . . . . . . . . . . . . . . . . . . . .22
Review Virgin Alerts . . . . . . . . . . . . . . . . . . . . . .23
Message Settings . . . . . . . . . . . . . . . . . . . . . . . .23
Erase Messages . . . . . . . . . . . . . . . . . . . . . . . . .24
Check Message Count. . . . . . . . . . . . . . . . . . . . .25
5 Contacts . . . . . . . . . . . . . . . . . . . . . . . . . .26
Contacts Menu. . . . . . . . . . . . . . . . . . . . . . . . . . 26
Access Contacts . . . . . . . . . . . . . . . . . . . . . . . . . 27
Add Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Use Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Customize Contacts . . . . . . . . . . . . . . . . . . . . . . 28
Erase Contacts . . . . . . . . . . . . . . . . . . . . . . . . . .30
Contact Groups . . . . . . . . . . . . . . . . . . . . . . . . . 30
Speed Dial List. . . . . . . . . . . . . . . . . . . . . . . . . . 31
Voice Dial List . . . . . . . . . . . . . . . . . . . . . . . . . .32
View Phone Number . . . . . . . . . . . . . . . . . . . . .32
6 Recent calls . . . . . . . . . . . . . . . . . . . . . . .33
Recent calls Menu . . . . . . . . . . . . . . . . . . . . . . . 33
Work with Call Lists . . . . . . . . . . . . . . . . . . . . . .33
Erase Call List Records. . . . . . . . . . . . . . . . . . . . 34
Work with Call Timers . . . . . . . . . . . . . . . . . . . .34
7 Media Player. . . . . . . . . . . . . . . . . . . . . . .35
Media Player Menu . . . . . . . . . . . . . . . . . . . . . . 35
My music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Media Player Settings. . . . . . . . . . . . . . . . . . . . . 38
8 My Account. . . . . . . . . . . . . . . . . . . . . . . .40
Check your Account Balance . . . . . . . . . . . . . . . 40
Top-Up your Account. . . . . . . . . . . . . . . . . . . . .40
For More Information . . . . . . . . . . . . . . . . . . . .41
9 VirginXL . . . . . . . . . . . . . . . . . . . . . . . . . .42
Access VirginXL . . . . . . . . . . . . . . . . . . . . . . . . . 42
Navigate VirginXL. . . . . . . . . . . . . . . . . . . . . . . . 42
End a VirginXL Session. . . . . . . . . . . . . . . . . . . . 42
User Guide vii
10 My Stuff. . . . . . . . . . . . . . . . . . . . . . . . . . . 43
My Stuff Menu. . . . . . . . . . . . . . . . . . . . . . . . . . 43
My ringtones. . . . . . . . . . . . . . . . . . . . . . . . . . . 43
My music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
My graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
My games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
My themes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
My other stuff . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Media File Options . . . . . . . . . . . . . . . . . . . . . . 45
11 Pictures. . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Camera Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Take a Picture. . . . . . . . . . . . . . . . . . . . . . . . . . 47
Go to My pictures . . . . . . . . . . . . . . . . . . . . . . . 47
Camera Setting Options. . . . . . . . . . . . . . . . . . . 47
Other Camera Options . . . . . . . . . . . . . . . . . . . 48
12 Web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Surf the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Search the Web. . . . . . . . . . . . . . . . . . . . . . . . . 49
Launch Connect . . . . . . . . . . . . . . . . . . . . . . . . 49
Go to MySpace . . . . . . . . . . . . . . . . . . . . . . . . . 49
Go to Facebook. . . . . . . . . . . . . . . . . . . . . . . . . 49
13 Tools & Settings . . . . . . . . . . . . . . . . . . . 50
Tools & Settings Menu. . . . . . . . . . . . . . . . . . . . 50
Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Convenience . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Call options. . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Phone info . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
14 Voice Commands. . . . . . . . . . . . . . . . . . . 70
Call a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Call a Number. . . . . . . . . . . . . . . . . . . . . . . . . . 70
Use a Shortcut . . . . . . . . . . . . . . . . . . . . . . . . . 70
Play a Playlist . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Find a Contact. . . . . . . . . . . . . . . . . . . . . . . . . . 71
15 Getting Help . . . . . . . . . . . . . . . . . . . . . . . 72
Customer Support. . . . . . . . . . . . . . . . . . . . . . . 72
Qualified Service. . . . . . . . . . . . . . . . . . . . . . . . 72
Phone Accessories . . . . . . . . . . . . . . . . . . . . . . 72
Become a Product Evaluator. . . . . . . . . . . . . . . 72
Consumer Limited Warranty. . . . . . . . . . . . . . 73
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
viii
1 Getting Started
Phone Battery
Install the Battery
To install the battery:
1. With the back of the
phone facing you, press
on the back cover and
slide it to the bottom of
the phone.
2. Lift the back cover from
the bottom to remove.
3. Place the battery in the
phone casing with the
metal contacts toward
the top of the phone.
4. Align the back cover
side tabs with the slots
on each side of the
phone.
5. Slide the back cover to
the top of the phone
until it is securely
in place.
Note: Before removing the battery, make sure to
power off the phone.
Charge the Battery
You must have at least a partial charge in the
battery to make or receive calls.
To charge the battery:
1. Remove the rubber USB
cover and connect the
AC adapter to the
microUSB jack on the
side of the phone.
2. Plug the adapter into a
wall outlet.
The battery icon in the upper-right corner of the
screen shows whether the phone is:
– Charging (animated icon)
– Partially charged
– Fully charged
You can safely recharge the battery at any time,
even if it has a partial charge.
Warning: The battery does not charge if you use
the phone while it is connected to an AC adapter.
User Guide 1
Battery Safety Guidelines
• Do not disassemble or open the battery.
• Do not crush, bend, deform, puncture, or
shred the battery.
• Do not attempt to insert foreign objects into
the battery.
• Do not immerse the battery or expose it to
water or other liquids. Even if a battery
appears to dry out and operate normally,
internal parts can slowly corrode and pose
a safety hazard.
• Always keep the battery between 15°C and
25°C (59°F and 77°F). Do not expose the
battery to extremes of temperature (heat or
cold), fire, or other hazards such as a
cooking surface, iron, or radiator.
• Never use any damaged battery.
• Only use the battery for its intended phone.
• Only use the battery with a qualified charger.
Use of an unqualified battery charger may
present a risk of fire, explosion, leakage, or
other hazard. If you are unsure about
whether a charger is qualified, contact
customer support.
• Do not short-circuit the battery or allow
metallic conductive objects—such as
keys, coins, or jewelry—to contact the
battery’s terminals.
• Replace the battery only with another qualified
battery. Use of an unqualified battery may
present a risk of fire, explosion, leakage, or
other hazard. If you are unsure about whether
a replacement battery is compatible, contact
customer support.
• Promptly dispose of used batteries in
accordance with local regulations and
recycle if possible. Do not dispose as
household waste.
• Supervise all battery usage by children.
• Avoid dropping the phone or battery. If the
phone or battery is dropped, especially on a
hard surface, an internal short-circuit can
occur and pose a safety hazard. If you
suspect battery damage, take it to a service
center for inspection.
• Improper battery use may result in a fire,
explosion, or other hazard.
Common Causes of Battery Drain
• Playing games or using the Web.
• Keeping backlighting on.
• Operating in digital mode when far away from
a base station or cell site.
• Using data cables or accessories.
• Operating when no service is available, or
service is available intermittently.
• High earpiece and ringtone volume settings.
• Repeating sound, vibration, or lighted alerts.
2 Phone Battery
Memory Card
Install the Memory Card
To install the memory card:
1. With the front of the phone facing you, locate
the rubber memory card cover on the lower
right hand side.
2. Remove the cover.
3. Insert the memory card
with the metal contacts
facing toward the front
of the phone until it is
securely in place.
Note: With a memory card installed properly,
the memory card icon appears at the top of
the screen.
4. Put the rubber cover back into place.
Warning: Inserting a memory card improperly
may damage the phone.
Format the Memory Card
From Accessories, select Memory card >
Format card > Yes
Note: Formatting erases all current information
on the memory card.
to format your memory card.
Remove the Memory Card
To remove the memory card:
1. Remove the rubber
memory card cover.
2. Use your finger nail to
press and release the
memory card in the
slot until it
bounces outward.
3. Carefully take the memory card out of
the slot.
4. Put the rubber cover back into place.
User Guide 3
Accessories
To purchase accessories for your phone, such as
a hands-free headset, carrying case, or car power
adapter, visit
www.virginmobileusa.com.
Activate your Account
Before using your phone, you need to activate its
service with Virgin Mobile. To activate your Virgin
Mobile account:
• Go to www.virginmobileusa.com and
click on
Activate.
• Call Virgin Mobile At Your Service at
1-888-322-1122.
Find the Serial Number
To activate your Virgin Mobile account, you need
your phone's serial number.
From the main screen, select Menu >
Tools & Settings > Phone info >
My phone number
serial number.
You can also enter ##6343# from the main screen
and select
number. The decimal MEID appears at the top of
the screen.
to find your phone's
MEID to display your phone’s serial
Program your Phone
Once you have activated your account, you need
to program your Virgin Mobile phone number
into your phone. When ready, follow these steps:
1. Turn on your phone.
2. Dial ##VIRGIN# (that’s #-#-8-4-7-4-4-6-#).
3. Select Activate phone.
4. To activate your phone, select Yes at
the prompt.
5. When your phone connects to the network,
select
Start at the prompt.
6. When your phone displays your new Virgin
Mobile phone number, write it down.
7. Select Finish to complete the activation
process. Your phone restarts by itself.
It may take a couple hours for Virgin Mobile to set
you up on their network. They will send you a text
message to let you know when you can start
making calls. It may also take up to 4 hours for
VirginXL, Voicemail, and Top -Up
features to work.
4 Accessories
Get to Know your Phone
The following shows the front of the phone with the slide closed.
1. LED indicator. See “LED Indicator” on page 7.
2. Rewind, Play/Pause, and Fast Forward keys for the music player.
From the main screen, press the
your music.
3. Phone screen.
4. Left option button accesses menus and functions. At the main screen,
selecting the
5. Speakerphone key activates the speakerphone and answers calls.
6. Send key starts or answers calls. Press once to display the recent calls
Left option button displays the main menu.
list and twice to redial the last number dialed. Press and hold to
activate voice commands.
7. Navigation key scrolls through lists and text entry fields and accesses
the following shortcuts from the main screen.
– Scroll left to access VirginXL.
– Scroll right to access Messaging > Send text msg or Send pic msg.
– Scroll up to access My Account > Balance & usage.
– Scroll down to go to Recent calls.
8. Phone speaker.
9. Right option button accesses the contacts list and other menu options. At the main screen,
selecting the
10. Back key erases characters in text entry or returns you to the previous screen when navigating
Right option button displays your contacts list.
through menus.
11. End key turns the phone on and off, ends calls or browser session, and returns you to the
main screen.
12. OK key selects a menu item or option. At the main screen, short press of the OK key displays the
on-screen number keypad; long press displays the main menu.
Play/Pause key twice to start playing
User Guide 5
The following shows the phone’s QWERTY keypad with the slide open.
1. Right option button accesses the contacts list and other menu options.
2. Enter key begins a new line in text entry.
3. Back key erases characters in text entry or returns you to the previous
screen when navigating through menus.
4. Navigation keys, with the slide open, scroll through lists and text
entry fields and access the same shortcuts from the main screen as the
Navigation key on the front.
5. QWERTY keypad.
6. Number keypad.
7. Sym key lets you type symbol characters or toggle between letters and
symbols. Press the
Sym key once to change the input mode for the
next character; press twice (within 2 seconds) to toggle between
letters and symbols.
8. CAP key lets you change the case of the letters. Press once to change the case of the next letter; press
twice (within 2 seconds) to toggle between case modes.
9. Left option button accesses menus and functions.
The following shows the back of the phone with the slide closed.
1. Accessory eyelet (for optional straps and lanyards).
2. Jack for AC adapter (included) and microUSB cable (sold separately).
Warning: Inserting an accessory into the wrong jack may damage
the phone.
3. Jack for a hands-free headset (sold separately).
4. Slot for a memory card (sold separately).
Warning: Inserting a memory card improperly may damage the phone.
5. Camera lens.
6. Camera key activates Camera mode. To activate camera mode,
press and hold the
7. Volume key raises or lowers ringtone volume.
Camera key.
6 Get to Know your Phone
LED Indicator
Your phone’s LED indicator displays different colors depending on the alert.
Incoming call
Low battery
New message
Missed call
In call
Battery charging
Fully charged battery
Alarm or scheduler
alert
Bluetooth
Green—blinks (not for call waiting calls).
Red—blinks until you charge the phone.
Red—blinks for the first minute or until you respond to the alert, whichever
happens first.
Red—blinks for the first minute or until you respond to the alert, whichever
happens first.
Green—blinks until the call ends.
Red—displays until the phone is fully charged.
Green—displays until you disconnect the charger.
Red—blinks for the first minute or until you respond to the alert, whichever
happens first.
Red—blinks until you respond to Bluetooth request.
User Guide 7
Main Menu
From the main screen, select Menu or press and hold the OK key to access the main menu.
Idle State > Level 1 > Level 2
Menu Messaging
Contacts
Recent calls
Media Player
My Account
VirginXL
My Stuff
Pictures
Web
Tools &
Settings
Access these options: Inbox, Send text msg, Send pic msg, Send IM,
Send email, Voicemail, Virgin Alerts, Sent, Outbox, Saved, Drafts,
Msg settings, Erase msgs, and Message count.
Access these options: Find name, Add new, Groups, Speed dial list,
Voice dial list, and My phone #.
Access these options: Missed calls, Received calls, Outgoing calls,
All calls, and Call timers.
Access these options: My music and Settings.
Access these options: Top-Up, Balance & usage, Virgin Alerts, and
Service settings.
Access VirginXL and Mobile Web.
Access these options: My ringtones, My music, My graphics, My games,
My themes, and My other stuff.
Access these options: Take a picture, Send pic msg, and My pictures.
Access these options: Surf the Web, Search, Connect, MySpace, and
Facebook.
Access these options: Too ls, Bluetooth, Display, Sounds, Convenience,
Call options, Security, Messaging, Network, Accessories, and Phone info.
8 Main Menu
Guide Conventions
In this guide, the following conventions are used
when describing phone features.
Select means to press the Left option button,
Right option button, or OK key to select an item
seen on the display. For example, “Select
tells you to physically press the
to choose Menu from the display.
button
Press means to press a phone key. For
example, “Press the
Send key to make a phone
call” tells you to physically press the
on your phone.
Scroll means to use the Navigation key to move
though a list on the display. For example, “Scroll
through your contacts list to choose a contact”
means to physically press the
Navigation key up
or down to scroll through the list on the display.
> (greater than symbol) tells you to select an
option from a menu or list. For example,
“
Menu > Tools & Settings” means to:
1. Press the Left option button to select Menu.
2. Scroll to the Tools & Settings option.
3. Press the OK key to select Tools & Settings.
Menu”
Left option
Send key
User Guide 9
2 Call Features
This section describes the basic features
related to calls.
Power Phone Up
• To turn your phone on, press the End key and
wait until the phone display lights up.
• To turn your phone off, press and hold the
End key until the phone plays a musical chime
and turns off.
Make Phone Calls
Make sure you are in an area where a signal can
be received. Look for the signal strength icon on
the main screen. The more bars, the stronger the
signal. If there are no bars, move to where the
signal strength is better.
When the phone has been idle for a time, it
changes to power save mode. Press any key to
return to normal operating mode.
There are several ways you can make a
phone call.
Call Using a Number
1. Enter a phone number.
2. Press the Send key.
Call Using a Contact
1. From Find name, highlight a contact.
2. Press the Send key.
10 Power Phone Up
Call Using Voice Commands
You can use voice commands to call a contact
from your voice dial list or to dial a phone
number. For more information, see “Voice
Commands” on page 70.
Redial a Number
1. Press the Send key once to open your
call history.
2. Highlight a phone number or contact and
press the
Send key.
Note: To redial the last number called, received
or missed, press the
Send key three times.
Answer Phone Calls
When a call comes in, the phone rings, vibrates,
or lights up. The phone number of the caller also
appears if it is not restricted. If the number is
stored in your contacts list, the contact’s name
appears. There are several ways you can answer
a phone call.
Answer Using Earpiece
Press the Send key.
Answer Using Speakerphone
Press the Speakerphone key.
Answer Using Slide
You can set the phone to instantly answer an
incoming call when you slide the phone open. For
more information, see “Enable Open to Answer”
on page 66.
End Phone Calls
Press the End key.
Activate Voice Dialing
1. Press and hold the Send key.
2. Follow the prompts.
For more information, see “Voice Commands” on
page 70.
Volume Control
Adjust Volume during a Call
Press the Volume key up or down to adjust the
earpiece volume during a call.
Use the Speakerphone
Your phone has a built-in speakerphone.
• To turn on the speakerphone, press the
Speakerphone key. The speakerphone icon
appears on the main screen when the
speakerphone is on.
• To turn off the speakerphone, press the
Speakerphone key again.
Note: If you press the Speakerphone key during
an incoming call, you will answer the call.
Silence an Incoming Call
• To silence the phone without answering the
call, press the
key up or down.
• To silence the phone and answer the call,
press the
up or down and then press the
Back key or press the Volume
Back key or press the Volume key
Send key.
Use Speed Dialing
Speed dialing allows you to assign a one- or
two-digit shortcut to a contact. Before you can use
speed dialing you must save a phone number as a
contact and assign a speed dial location to it. See
“Assign Speed Dials to Contacts” on page 29.
To call a contact that has a speed dial location.
1. Enter the one- or two-digit speed
dial location.
2. Press the Send key.
Emergency Services
Call Emergency Service
You can call an emergency code even if your
phone is locked or your account is restricted.
When you call, your phone enters emergency
mode. This enables the emergency service
exclusive access to your phone to call you back, if
necessary. To make or receive regular calls after
dialing the code, you must exit this mode.
User Guide 11
To dial an emergency code:
1. Enter your 3-digit emergency code.
2. Press the Send key.
Note: Regardless of your 3-digit emergency code
(911, 111, 999, 000, etc.), your phone operates
as described above.
Exit Emergency Services
When you have completed the emergency call:
1. Select Exit.
2. Select Exit again to confirm your choice.
Note: To determine who has access to
your location, see “Set Location Information” on
page 67.
12 Emergency Services
3 Text Entry
You can enter letters, numbers, and symbols in
contacts, text messages, and your banner.
Text Entry Modes
The text entry screen has the following features:
1. The number of
remaining
characters you
can type (with a
maximum of
160 characters).
2. Text entry fields.
3. Current capitalization setting.
4. Current text entry mode.
Note: The entry mode defaults depending on
the task you are doing. For example, when
entering a phone number, you are in a number
mode. When entering a name for a contact,
you are in a letter mode.
Enter Phone Numbers from the
Main Screen
1. From the main screen, press the OK key to
display the on-screen number keypad.
2. Scroll through to select your
desired numbers.
3. Press the Send key to call the entered phone
number or select
Save to save it.
Enter Numbers with
QWERTY Keypad
From the text entry field, select Options >
Numbers only
enter your number.
The icon indicates you are in
mode. Press the
two seconds) to change modes. Press the
key once to change the mode for the next
character only.
and press the number key to
Numbers only
Sym key twice quickly (within
Sym
Enter Letters with QWERTY Keypad
From the text entry field, select Options >
Normal alpha to enter letters. You can enter text
in the following ways:
• To enter a letter, press the key for the letter.
Press the
CAP key to change the case of a
letter. Press the
two seconds) to change case modes. Press the
Space key to enter a space.
• To enter a number or symbol, press the Sym
key and the key for the number or symbol.
The icon indicates that you are in
Normal alpha mode. Press the Sym key twice
quickly (within two seconds) to change modes.
Press the
the next character only.
CAP key twice quickly (within
Sym key once to change the mode for
User Guide 13
Rapid Entry with QWERTY Keypad
When you press a series of keys using Rapid entry,
your phone checks its dictionary and guesses at
the word you are trying to spell.
From a text entry field, select
Rapid entry
to speed up word completion. To
Options >
enter words, press a key once. For example, to
enter the word “Wyoming” press the w > y > o
keys and then the
The icon indicates you are in
mode. To change case mode, press the
OK key.
Rapid entry
CAP key.
Enter Symbols with QWERTY Keypad
• While entering text in Normal alpha mode,
do one of the following to enter symbols
displayed on your keypad:
– Press and hold the Sym key while entering
the symbols.
– Press the Sym key and then the key for
the symbol.
• While entering text in Normal alpha
mode, do the following to access the full
set of symbols:
a. Select Options > Add symbol.
b. Scroll up or down to view the list
of symbols.
c. Press the letter key corresponding to
the symbol to enter it.
14 Text Entry Modes
Text Entry Quick Reference
This table gives instructions for entering letters, numbers, and symbols.
To.. Do this..
Enter a letter
Enter a number
Enter a symbol
Enter a space
Erase a character
Erase all characters
Move the cursor right or left
Move the cursor up or down
Change input mode
Change case mode
Capitalize any letter
Lowercase any letter
Initial caps
Select an option at the bottom
of the screen
In Normal alpha mode, press a key.
In Numbers only mode, press a key.
Use Normal alpha mode, press the Sym key and then a key.
Press the Space key.
Press the Back key.
Press and hold the Back key.
Scroll left or right.
Scroll up or down.
Press the Sym key twice quickly.
Press the CAP key twice quickly.
In Normal alpha mode, press the CAP key. Choose uppercase.
In Normal alpha mode, press the CAP key. Choose lowercase.
In Normal alpha mode, press the CAP key. Choose sentence case.
Press the appropriate Left or Right option button.
User Guide 15
4 Messaging
Use Messaging to send, receive, and erase messages from your phone.
Note: The functions available may vary depending on the services provided. Check with Virgin Mobile for
details and possible usage charges.
Messaging Menu
Select Messaging from the main menu to access the following functions:
Level 1 > Level 2 > Level 3
Messaging Inbox
Send text msg
Send pic msg
Send IM
Send email
Voicemail
Virgin Alerts
Sent
Outbox
Saved
Drafts
Msg settings
Erase msgs
Message count
Check your received text and multimedia messages.
Compose a text message.
Compose a picture/multimedia message.
Launch IM client to send/receive instant messages.
Launch Email client to send/receive and respond to email messages.
Check how many voicemails are waiting and access your voicemail.
Check how many Virgin Alerts are waiting.
Check your successfully sent messages.
Check the messages you have tried to send, but are pending or have failed.
View your saved messages.
Display your saved, but unsent messages.
Access these options: TXT tone, Reminder, Signature, Edit auto text,
Auto retrieve, Erase recent list, CC and BCC, Save to sent, Auto-erase,
and Text e nt ry.
Erase messages in your folders.
Check how many messages you have stored.
16 Messaging Menu
Send Messages
Create a Text Message
You can send and receive text messages with most
mobile phones and email addresses.
1. From Send text msg, enter a recipient’s
phone number or email address. (Select
Options to access contacts, groups or
recently used addresses. Scroll down to
move to the next field when done.)
You can send a single message to up to ten
recipients at once. Use a comma or space to
separate each address.
2. Enter the message. (Select Options to access
more features.)
3. When done, select Send.
Create a Multimedia Message
You can send and receive multimedia messages
with most multimedia phones and email
addresses. If you reach the character or file size
limit for a single multimedia message, you need to
edit the message to meet the size limitation.
1. From Send pic msg, enter a recipient’s
phone number or email address. (Select
Options to access contacts, groups or
recently used addresses. Scroll down to
move to the next field when done.)
You can send a single message to up to ten
recipients at once. Use a comma or space to
separate each address.
2. Repeat the first step for CC and BCC,
if needed.
3. Enter a subject.
4. Enter a message.
5. Attach an image file. (Select Options to
access more features.)
6. Attach a voice memo. (Select Options to
access more features.)
7. When done, select Send.
Create an Instant Message
From Send IM, you can send instant messages
(IMs) from your phone.
Check Virgin Mobile’s Web site at
www.virginmobileusa.com for pricing.
Create an Email Message
From Send email, you can send email messages
from your phone.
Check Virgin Mobile’s Web site at
www.virginmobileusa.com for pricing.
Receive Calls while
Creating Messages
If you receive a call while creating a message, a
notification appears. Your phone automatically
saves the message to
Drafts.
User Guide 17
Enter Message Recipients
The following describes how to add recipients to
your messages.
Add Recipients from Contacts
1. At the compose message screen, select
Options > Contacts when entering a phone
number or email address.
2. Select a contact from the contacts list.
3. Select a number or address.
4. Complete your message.
Add Recipients from Recent List
1. At the compose message screen, select
Options > Recent list when entering a
phone number or email address.
2. Select a number or address.
3. Complete your message.
Add Recipients from Recent Calls
1. At the compose message screen, select
Options > Recent calls when entering a
phone number or email address.
2. Select a number.
3. Complete your message.
Send to Message Groups
1. At the compose message screen, select
Options > Groups when entering a phone
number or email address.
2. Select a group.
3. Complete your message.
Save Recipients as Contacts
1. At the compose message screen, select
Options > Save address when entering a
phone number or email address.
2. Select a number or address.
3. Select Options > Save new contact
(to create a new contact) or
Add to Contact
(to add the number or
Options >
address to an existing contact).
Add Recipients from Message Text
1. At the compose message screen, select
Options > Add address when entering the
text to add more recipients.
2. Enter a number or address to add.
3. Complete your message.
Send Messages to Online Location
1. At the compose message screen, select
Options > Web album when entering a
phone number or email address to upload
the message to your online photo album.
2. Complete your message.
Save Messages to Drafts
At the compose message screen, select Options >
Save message when entering the text. Your phone
saves the message to
a later time.
Drafts for you to complete at
18 Send Messages
Complete Messages in Drafts
• From Drafts, highlight your desired message.
• Select Edit or Options > Edit.
• Complete your message.
Use Auto Text
Add Auto Text
1. At the compose message screen, select
Options > Insert auto text when
entering the text.
2. Select an auto text entry.
3. Complete your message.
Save Messages as Auto Text
1. At the compose message screen, select
Options > Save auto text when entering the
text to use it later as auto text.
2. Complete your message.
Save Received Messages as Auto Text
When viewing a received message, select
Options > Save auto text to use it later
as auto text.
Attaching Files to Messages
The following describes how to select Options to
add various files to your messages when entering
the text, depending on the services provided.
Add Contacts to Messages
1. At the compose message screen, select
Options > Insert contacts when entering
the text.
2. Select a contact from your contacts list.
3. Complete your message.
Take Pictures for Messages
1. At the compose message screen, select
Options > Take a picture when adding
an image.
2. Take a picture.
3. Select it to add to your message.
4. Complete your message.
Record Sounds for Messages
1. At the compose message screen, select
Options > Record sound when adding
a sound.
2. Record a sound.
3. Select it to add to your message.
4. Complete your message.
Preview Messages
1. At the compose message screen, select
Options > Preview message when entering
the message or media file.
2. Do one of the following:
– Select Send to send message.
– Select Options to access more features.
User Guide 19
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