Legrand inQuire 1000 User Manual

inQuire™ 1000

Installation Guide

1307881 Rev. O

Federal Communications Commission Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

• This device may not cause harmful interference, and

• This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to Part 15 of the Federal Communications Commission (FCC) rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Reprinted from the Code of Federal Regulations #47, part 15.193, 1993. Washington DC: Office of the Federal Register, National Archives and Records Administration, U.S. Government Printing Office.

WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING WATER.

CAUTION: DO NOT OPEN THE UNIT. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL.

CAUTION: THIS DEVICE MUST BE INSTALLED AND USED IN STRICT ACCORDANCE WITH THE MANUFACTURER’S INSTRUCTIONS AS DESCRIBED IN THE USER DOCUMENTATION THAT COMES WITH THE PRODUCT.

WARNING: POSTPONE INSTALLATION UNTIL THERE IS NO RISK OF THUNDERSTORM OR LIGHTNING ACTIVITY IN THE AREA.

When using this device, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

• Read all of the instructions {listed here and/or in the user manual} before you operate this equipment.

• Give particular attention to all safety precautions.

• Retain the instructions for future reference.

• Comply with all warning and caution statements in the instructions.

• Observe all warning and caution symbols that are affixed to this equipment.

• Comply with all instructions that accompany this equipment.

• Avoid using this product during an electrical storm. There may be a risk of electric shock from lightning. It is

recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the equipment by local lightning strikes and other electrical surges.

• Operate this product only from the type of power source indicated on the product’s marking label.

• If you are not sure of the type of power supplied to your home, consult your dealer or local power company.

• Upon completion of any service or repairs to this product, ask the service technician to perform safety checks

to determine that the product is in safe operating condition. Installation of this product must be in accordance with national wiring codes and conform to local regulations. Wipe the unit with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on

the unit or use forced air to remove dust. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust.

Table of Contents

I. Installation Safety Precautions.................................................................................................1

II. System Components Overview.................................................................................................2

A. System Components .............................................................................................................2

III. Wiring Specifications.................................................................................................................4

A. Specifications .........................................................................................................................4

B. Guidelines...............................................................................................................................4

C. Unit Placement Tips................................................................................................................4

D. Termination Instructions .........................................................................................................4

IV. System Wiring Overview...........................................................................................................6

A. Pre-Wiring (Rough-In).............................................................................................................6

B. Final Wiring (Trim-Out) ........................................................................................................12

V. System Operational Overvie w.................................................................................................19

A. Main Console Unit................................................................................................................19

B. Room Unit.............................................................................................................................20

C. Desktop Unit.........................................................................................................................21

D. Patio Unit..............................................................................................................................22

E. Door Unit .............................................................................................................................23

VI. Troubleshooting .......................................................................................................................24

A. Contact Information..............................................................................................................24

B. Troubleshooting Guide .........................................................................................................24

C. Warranty Information............................................................................................................25

Notes

C. Warranty Information

LIMITED ONE YEAR PRODUCT WARRANTY

On-Q/Legrand ("On-Q") warrants to the original end user ("Customer") that those products manufactured by or for On-Q ("Warranted Products"), as conclusively evidenced by the name or logo of On-Q appearing on the product, will be free from defects in workmanship and materials, under normal use, for (1) one year from the date of original purchase from On-Q or its authorized dealer or installer. The sole obligation of On-Q under this express warranty shall be, at the option and expense of On-Q, to replace the product with a comparable product, or repair the product. In no event shall On-Q be liable for incidental, consequential, or punitive damages, or for labor or other costs in connection with diagnosing, repairing, removing, installing, shipping, servicing, or handling the defective product. Replacement products may be new, rebuilt, remanufactured or reconditioned. On-Q warrants any replaced or repaired product for a period of ninety (90) days from shipment, or through the end of the original warranty period, whichever is longer. On-Q makes no warranty with respect to products it sells that do not contain the authorized On-Q name or logo, and Customer, by acceptance of the product, agrees that its sole and exclusive remedy shall be against the manufacturer of such product.

The foregoing warranty for Warranted Products does not extend to (i) damage or repairs required as a result of improper wiring, misuse, misapplication, abuse, improper servicing, unauthorized alteration, improper operation, or handling, storage, installation, or operation that is not in accord with instructions that may be furnished with the product; (ii) failures due to abnormalities in or interruption of electrical service; or (iii) damage caused by lightning, floods, winds, fires, accidents, corrosive atmosphere, temperature extremes, or other conditions that are beyond the control of On-Q. Original purchases or replacement products may be new, rebuilt, remanufactured or reconditioned. This warranty gives the Purchaser specific legal rights, and the Purchaser may also have other rights which vary from state-to-state. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to the Purchaser. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to the Purchaser.

Obtaining Warranty Service Customer must contact an On-Q authorized Dealer or Installer within the

applicable warranty period to obtain warranty service. Dated proof of original purchase from On-Q or its authorized Reseller or Dealer will be required.

VI. Troubleshooting

This section will detail possible solutions to common problems that might occur during installation of or in using the On-Q/Legrand inQuire™ 1000 Intercom System.

A. Contact Information

If you are unable to locate a solution here, please access our website at www.onqlegrand.com for the latest information. You can also reach us at 1800-321-2343.

B. Troubleshooting Guide

Problem Solution

No power to any intercom unit

No power to a specific Room Unit, Desktop Unit, Patio Unit, Door Unit, or Main Console Unit

Feedback or squeal noise from Main Console Unit, Room Unit, Desktop Unit, Patio Unit, or Door Unit speaker

Hum or buzzing noise that can be heard in some or all units of the inQuire™ 1000 Intercom System

A Room Unit that is plugged into the port labeled "12/DOOR 3" on the Intercom Module is not functioning correctly

A third Door Unit is not functioning properly

– Check Intercom Module power LED to verify that it is lit. If not, make sure power

supply is plugged in.

– Verify that you are using the correct 12V power supply for your system by obtaining

the model number and calling your On-Q installer o r On- Q Technical Support. If you are not using a 12V power supply that suppl ies enough current to the system, then the Units may not power on.

– Check the Cat 5e cable terminations at both the rear of the Unit (or at the outlet for

Desktop Units) and at the Intercom Module. Verify that your terminations follow the T568A wiring standard.

– If your wiring terminations are visibly correct according to the T568A standard, test

the conductivity of the connections, and re-terminate if a problem is found.

– Check to see if a Unit will power on by plugging it into a different port on the

Intercom Module.

– Verify Unit placement. Avoid placing Units back to back on a common wall. If Units

must be placed on both sides of a common wall, do so in a mann er which avoids feddback problems, ensuring that the audio from a Unit's speaker will not be audible to a nearby Unit's micrphone.

– Feedback issues can normally be eliminated by adjusting the volume of a Unit from

a high level to a medium level. Verify that the proper wiring guidelines, f ound in this manual, have been followed.

– – Verify that Cat 5e cabling does not run parallel to and within 12 inches of AC power

cabling. Also avoid running Cat 5e cabling n ear florescent lighting fixtures, dimmer switches, or fan controls.

– Look at the rear circuit board of the Inte rcom Module. Locate the pin array labeled

JP100. The Unit is shipped with a shorting block i nstalled on two of the pins. These pins are the topmost pins and are located di rectly underneath the label "JP100". Make sure this shorting block is installed.

– Verify that the third Door Unit is plugged into the port on the front of the Intercom

Module labeled "12/DOOR 3".

– By default, the "12/DOOR 3" port on the Intercom Module is configured to operate a

Room Unit. To use this port for a third Door Unit, you must first remove the shorting block which is installed on the top two pins of the pin array labeled "JP100" on the rear circuit board of the Intercom Module.

I. Installation Safety Precautions

NOTE: Read all instructions carefully and completely before installing the On-Q/Legrand inQuire™ 1000 Intercom System.

Throughout the following safety precautions and instructions the term "component" will be used to indicate one or all of the following: Intercom Module, Main Console Unit, Room Unit, Desktop Unit, Patio Unit, or Door Unit.

• These installation instructions were designed for use by an authorized On-Q installer only. Do not attempt to service, move, or change any component of this system unless you are qualified to do so.

• This system must by installed by an authorized On-Q/Legrand Installer and must conform to all local building and electrical codes.

• Do not apply power to the Intercom Module until all inQuire™ 1000 Intercom System components have been installed and all wiring has been properly terminated.

• Do not attempt to terminate, change, or un-install any wiring without first turning off power at the Intercom Module which is located in the On-Q enclosure. Unplug the power transformer that is powering the Intercom Module from the power outlet before proceeding with wiring terminations or changes.

• Install each component of this system away from heat sources such as heating ducts/registers, stoves, or any other heat source.

• Do not install any component in a return air duct.

• The inQuire™ 1000 Intercom Module and any other component module were

designed to be installed into an On-Q/Legrand enclosure. This enclosure must be installed in a cool dry area and must be installed according to its installation instructions. Do not install an On-Q enclosure or any On-Q module or device in an unheated garage, attic, or outside wall.

• Do not expose any inQuire™ 1000 Intercom System component that was designed for indoor use to moisture. Doing so can create electrical hazards or render the component unusable. Exposure to moisture will also void the warranty on the system.

• Only use On-Q/Legrand authorized components, modules, and devices with the inQuire™ 1000 Intercom System. Not doing so will void the warranty of the system.

• Only use a damp cloth to clean the cover plates of the system components.

• Do not use vacuum cleaners, liquid or aerosol cleaners to clean any of the

system components.

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