Page 1
LaCie Mobile Disk
User Manual
Table of Contents
Health and Safety Precautions 3
General Use Precautions 3
1. Introduction to the LaCie Hard Drive 5
1.1. Box Content 6
1.2. Minimum System Requirements 7
2. Getting Connected 8
2.1. Connecting the USB 2.0 Cable 9
2.2. Connecting the Optional Power Sharing Cable 10
2.3. Launching LaCie Setup Assistant 11
2.4. Disconnecting Your LaCie Hard Drive 12
3. Formatting and Partitioning 13
3.1. Formatting for Windows Users 14
3.2. Formatting for Mac Users 16
Table of Contents
page 1
4. Interface and Data Transfer Information 17
4.1. USB 2.0 Connection 17
4.2. Data Transfers 18
5. Troubleshooting 19
5.1. Mac Users 19
5.2. Windows Users 21
6. Contacting Customer Support 23
6.1. LaCie Technical Support Contacts 24
7. Warranty Information 25
Page 2
LaCie Mobile Disk
User Manual
Forward
page 2
Copyrights
Copyright © 2007 LaCie. All
rights reserved. No part of this publication may be reproduced, stored in a
retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording or
otherwise, without the prior written
consent of LaCie.
Trademarks
Apple, Mac, and Macintosh are
registered trademarks of Apple Computer, Inc. Microsoft, Windows 2000,
Windows XP and Windows Vista are
registered trademarks of Microsoft
Corporation. Other trademarks mentioned in this manual are the property
of their respective owners.
Changes
e material in this document is
for information only and subject to
change without notice. While reasonable efforts have been made in the
preparation of this document to assure
its accuracy, LaCie assumes no liability
resulting from errors or omissions in
this document, or from the use of the
information contained herein. LaCie
reserves the right to make changes or
revisions in the product design or the
product manual without reservation
and without obligation to notify any
person of such revisions and changes.
Canada Compliance Statement
is Class A digital apparatus
meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
LaCie Hard Drive
Tested to comply with
FCC standards for home
or office use
FCC Statement
is device complies with Part 15
of the FCC Rules. Operation is subject
to the following conditions:
e devices may not cause harmful
1.
interference
2.
e devices must accept any interference received, including interference that may cause undesired
operation.
NOTE: is equipment has been
tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
ese limits are designed to provide
reasonable protection against harmful
interference in a residential installation. is equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may
cause harmful interference to radio
communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning
the equipment off and on, the user is
encouraged to try and correct the interference by one or more of the following measures:
Reorient or relocate the receiving
❖
antenna.
Increase the separation between the ❖
equipment and receiver.
❖
Connect the equipment into an out-
let on a circuit different from that to
which the receiver is connected.
❖
Consult the dealer or an experienced
radio/TV technician for help.
Modifications to this product not
authorized by LaCie could void the
FCC & Industry Canada regulations
and negate your authority to operate
the product.
CAUTION: Modifications not
authorized by the manufacturer
may void the user’s authority to
operate this device.
Manufacturer’s Declaration for
CE Certification
We, LaCie, solemnly declare that this
product conforms to the following European standards: Class B EN60950,
EN55022, EN55024
With reference to the following conditions: 73/23/EEC Low Voltage Directive; 89/336/EEC EMC Directive
Page 3
LaCie Mobile Disk
User Manual
Forward
page 3
is symbol on the product or on its packaging
indicates that this prod-
uct must not be disposed
of with your other household waste.
Instead, it is your responsibility to
dispose of your waste equipment by
handing it over to a designed collection point for the recycling of waste
electrical and electronic equipment.
e separate collection and recycling
of your waste equipment at the time of
disposal will help to conserve natural
resources and ensure that it is recycled in a manner that protects human
health and the environment. For more
information about where you can drop
off your waste equipment for recycling,
Health and Safety Precautions
Only qualified persons are autho- ❖
rized to carry out maintenance on
this device.
Read this user manual carefully and ❖
follow the correct procedure when
setting up the device.
Do not open your LaCie Mobile ❖
Hard Drive or attempt to disassemble or modify it. Never insert
any metallic object into the drive
to avoid any risk of electrical shock,
fire, short-circuiting or danger-
ous emissions. Your LaCie Mobile
Hard Drive contains no user-serviceable parts. If it appears to be
malfunctioning, have it inspected
by a qualified LaCie Technical Support representative.
Never expose your device to rain, or ❖
use it near water, or in damp or wet
conditions. Never place objects containing liquids on the LaCie Mobile
Hard Drive, as they may spill into
its openings. Doing so increases
the risk of electrical shock, short-
please contact your local city office,
your household waste disposal service,
or the shop where you purchased the
product.
CAUTION: is LaCie hard
drive's warranty may be void as a
result of the failure to respect the
precautions listed above.
circuiting, fire or personal injury.
Make sure that the computer and ❖
LaCie Mobile Hard Drive are electrically grounded. If the devices are
not grounded, there is an increased
risk of electrical shock. Power requirements 100-240 V~, 1.5 A,
60-50 Hz, (Supply voltage fluctuations not exceeding ± 10% of the
nominal, transient over-voltages
according to over-voltage category
II).
General Use Precautions
Do not expose the LaCie Mobile ❖
Hard Drive to temperatures outside
the range of 5° C to 35° C (41° F
to 95° F); or to operational humidity beyond 5-80%, non-condensing,
or non-operating humidity beyond
10-90%, non-condensing. Doing
so may damage the LaCie Mobile
Hard Drive or disfigure its casing.
Avoid placing your LaCie Mobile
Hard Drive near a source of heat
or exposing it to sunlight (even
through a window). Inversely, placing your LaCie Mobile Hard Drive
in an environment that is too cold
or humid may damage the unit.
Always unplug the LaCie Mobile ❖
Hard Drive from the electrical outlet if there is a risk of lightning or
if it will be unused for an extended
period of time. Otherwise, there is
an increased risk of electrical shock,
short-circuiting or fire.
Use only the power supply shipped ❖
with the device.
Do not use the LaCie Mobile Hard ❖
Drive near other electrical appliances such as televisions or radios. Doing so may cause interference which
will adversely affect the operation of
the other products.
Page 4
LaCie Mobile Disk
User Manual
Forward
page 4
Do not place the LaCie Mobile ❖
Hard Drive near sources of magnetic interference, such as computer displays, televisions or speakers. Magnetic interference can
affect the operation and stability
of your LaCie Mobile Hard Drive.
ImpOrTANT INfO: Any loss, corruption or destruction of data while using a LaCie drive is the sole responsibility of the
user, and under no circumstances will LaCie be held liable for the recovery or restoration of this data. To help prevent the loss
of your data, LaCie highly recommends that you keep TWO copies of your data; one copy on your external hard drive, for
instance, and a second copy either on your internal hard drive, another external hard drive or some other form of removable
storage media. LaCie offers a complete line of CD and DVD drives. If you would like more information on backup, please
refer to our website.
ImpOrTANT INfO: 1GB = 1,000,000,000 bytes. 1TB = 1,000,000,000,000 bytes. Once formatted, the actual available
storage capacity varies depending on operating environment (typically 5-10% less).
Do not place heavy objects on top ❖
of the LaCie Mobile Hard Drive or
use excessive force on it.
Never use excessive force on your ❖
LaCie Mobile Hard Drive. If you
detect a problem, see the Troubleshooting section in this manual.
CAUTION: A shielded-type
power cord is required in order
to meet FCC emission limits and
also to prevent interference to the
nearby radio and television reception. It is essential that only the
supplied power cord be used.
Page 5
LaCie Mobile Disk
User Manual
1. Introduction to the LaCie Hard Drive
Building on over a decade of design excellence,
LaCie has created a new line of drives that are timeless
and crafted to blend functionality with high-technology.
ese latest drives are performance-based solutions that
will power you through your specific applications.
Ideal for speed intensive applications, the LaCie
Hard Drive handles the curves of your demanding data
needs. Secure and stable, the LaCie Hard Drive is an
ideal way to add space to your computer; you can divide
the drive into specific spaces (partitions) for different
parts of your data, or leave it alone and simply use it as
one big volume.
Introduction
page 5
Features ■
Professional performance ❖
❖
Store, back up and exchange your files
❖
Easy to use, Plug & Play setup
Page 6
LaCie Mobile Disk
Quick Install Guide
LaCie Mobile Disk
USB 2.0
User Manual
1.1. Box Content
Introduction
page 6
LaCie Hard Drive
1
Hi-Speed USB 2.0 cable
1
2
2
USB power sharing cable
3
Quick Install Guide
4
ImpOrTANT INfO: Please save your pack-
aging. In the event that the drive should need to
be repaired or serviced, it must be returned in its
original packaging.
3
4
Page 7
LaCie Mobile Disk
User Manual
1.2. Minimum System Requirements
Windows Users
Windows 2000, Windows XP or Windows Vista ❖
233MHz Pentium or higher (or equivalent proces- ❖
sor)
32MB RAM or greater ❖
USB interface port ❖
Internet connection (for downloading updates) ❖
Introduction
page 7
Mac Users
Mac OS 10.2.1 or later ❖
G3 or later or Intel Core Duo/Intel Core 2 Duo ❖
32MB RAM or greater ❖
USB interface port ❖
Internet connection (for downloading updates) ❖
Page 8
LaCie Mobile Disk
User Manual
2. Getting Connected
Follow these steps to quickly get your LaCie hard
drive powered on and connected to your computer.
All Users
Step 1 2.1, Connecting the USB 2.0 Cable Page 9
Getting Connected
page 8
Step 2
Step 3
Step 4
2.2, Connecting the Optional Power Sharing Cable Page 10
2.3, Launching LaCie Setup Assistant Page 11
3, Formatting and Partitioning Page 13
Page 9
LaCie Mobile Disk
User Manual
2.1. Connecting the USB 2.0 Cable
Attach the larger end of the USB 2.0 cable to an 1.
available USB 2.0 port on your computer (Fig. 2.1).
Connect the smaller end of the USB 2.0 cable 2.
to the USB 2.0 port on the back of the hard drive
(Fig. 2.1).
After a few seconds, the hard drive will mount on 3.
your computer and appear on the desktop (Mac users) or in My Computer (Windows users).
Proceed to section 4. 2.3, Launching LaCie Setup As-
sistant.
ImpOrTANT INfO: If your drive does not
power on within a few seconds of connecting the
USB interface cable, proceed to section 2.2, Con-
necting the Optional Power Sharing Cable.
Getting Connected
page 9
Fig. 2.1
Page 10
LaCie Mobile Disk
User Manual
2.2. Connecting the Optional Power Sharing Cable
In the event that the USB bus on your computer
does not provide enough power to operate your drive,
you may use the included USB power sharing cable to
supply additional power to the drive from your computer.
Attach the small end of the USB Power Sharing 1.
Cable to the back of your LaCie drive.
Attach the USB end of the USB Power Sharing Ca-2.
ble to an available USB port on your computer.
Getting Connected
page 10
ImpOrTANT INfO: If the USB power shar-
ing cable does not work with your specific computer configuration, LaCie offers an optional
power supply, sold separately. Please contact your
LaCie reseller or LaCie Customer Service for
more information.
Fig. 2.2
Page 11
LaCie Mobile Disk
User Manual
2.3. Launching LaCie Setup Assistant
Before using your drive, LaCie Setup Assistant soft-
ware must be launched to format your drive. It will:
Optimize your drive according to your needs ❖
Copy the manual and utilities onto your LaCie hard ❖
disk
ImpOrTANT INfO: LaCie recommends that
you copy the user manual and utilities onto your
computer’s internal hard drive or other medium
when setup is complete.
To launch LaCie Setup Assistant:
Windows users: double click on the LaCie drive icon
in “My Computer”.
Getting Connected
page 11
Mac users: double click on the “LaCie Setup Assistant”
icon which will appear on your desktop.
ImpOrTANT INfO: If you do not launch
LaCie Setup Assistant or if you quit LaCie Setup Assistant after formatting has begun, your
drive will not be ready to use and will require
manual formatting. e user manual and utilities will not be available on your drive and will
have to be downloaded from the LaCie website:
www.lacie.com
TeChNICAl INfOrmATION: e LaCie
Setup Assistant does not prevent you from using
your computer’s native disk utility program to format or partition your LaCie drive. Simply follow
the Setup Assistant through completion, then use
your computer’s native disk utility (Disk Management for Windows or Disk Utility for Mac) to reformat your drive. See section 3. Optional Format-
ting and Partitioning for more information.
Page 12
LaCie Mobile Disk
User Manual
2.4. Disconnecting Your LaCie Hard Drive
USB external devices feature “plug & play” connectivity, which means that your drive can be connected and
disconnected while the computer is running. To prevent
failures, however, it is important to follow these steps
when disconnecting your LaCie hard drive.
Getting Connected
page 12
Windows Users
From the 1. System Tray (located in the lower
right-hand side of your screen), click the Eject
icon (a small green arrow over a hardware image).
A message will appear, listing the devices the 2.
Eject icon controls (it should say, “Safely remove...”). Click on the LaCie hard drive in this
prompt.
is message will appear: “Safe to Remove 3.
Hardware” (or similar). It is now safe to disconnect the device.
Mac Users
Drag the hard drive icon to the trash.1.
When the icon disappears from the desktop, 2.
the drive can be disconnected.
Page 13
LaCie Mobile Disk
User Manual
3. Formatting and Partitioning
Formatting and Partitioning
page 13
Once you’ve connected your drive and it is recognized by your operating system (i.e. Windows or Mac
OS X), you are ready to format and partition the drive.
In order to store information on a hard drive, it must
have a file system and be divided into sections that will
contain the data you wish to store. is process is called
formatting.
What is Formatting? ■
When a disk is formatted, the following things occur: the operating system erases all of the bookkeeping
information on the disk, tests the disk to make sure
that all of the sectors are reliable, marks bad sectors
(i.e., those that are scratched) and creates internal address tables that it later uses to locate information. Your
LaCie Hard Drive is preformatted in FAT-32 (MSDOS) format. To reformat your drive, follow the instructions in this section.
What is Partitioning? ■
TeChNICAl NOTe: e LaCie Hard Drive is
preformatted in FAT-32 (MS-DOS) format, optimized for use with Mac and Windows OS. See
File System Formats, below for explanations of the
other possible file formats.
ImpOrTANT INfO: Reformatting will erase
everything from the hard drive. If you have information that you want to protect or continue to use,
back up this information before reformatting.
Use NTFS if...
...you will be using the drive only with Windows
2000 or Windows XP (performance will generally
be greater when compared to FAT 32). is file
system is compatible in read only mode with Mac
OS 10.3 and higher.
You can also divide the hard drive into sections,
called partitions. A partition is a section of the hard
drive’s storage capacity that is created to contain files
and data. For instance, you could create three partitions
on your drive: one partition for your office documents,
one as a backup and one for your multimedia files. Or, if
you will be sharing the drive with another person in your
household or office, you can create a partition for each
person who uses the drive. Partitioning is optional.
File System Formats ■
ere are three different file system format categories: NTFS, FAT 32 (MS-DOS), and Mac OS Extended (HFS+). See the table, right, for more information.
Use HFS+ if...
...you will be using the drive on Macs only; performance will generally be greater when compared to
FAT 32. is file system is NOT compatible with
Windows OS.
Use FAT 32 (MS-DOS) if...
...you will be using your drive with both Windows
and Mac OS 9.x or 10.x or sharing the drive between Windows 2000, XP, and 98 SE. Maximum
single file size is 4GB.
Page 14
LaCie Mobile Disk
User Manual
3.1. Formatting for Windows Users
Formatting and Partitioning
page 14
e process of formatting a drive on a computer
running Windows 2000 or Windows XP consists of
two steps: (1) installing a signature on the drive, and
(2) formatting the drive. ese steps will erase anything
that is on the disk.
Connect the drive to the computer via the interface
1.
port.
2. My Computer and select Manage.
Right-click
From the “Computer Management” window, se-3.
lect Disk Management (located below the Storage
group).
If the “Initialize and Convert Disk Wizard” window 4.
appears, click Cancel.
Windows will list the hard drives that are installed
5.
on the system. Locate the drive that is represented
by the icon. Right-click the icon and select
Initialize.
In the box to the right that says 6. Unallocated, rightclick and select New Partition…
CAUTION: Following these steps will erase ev-
erything from the hard drive. If you have information that you want to protect or continue to use,
back up this information before performing these
steps.
Fig. 3.1.2.A
7.
On the first page of the “New Partition Wizard,”
click Next.
Click 8. Next.
Click 9. Next.
Click
10. Next.
Click 11. Next.
(continued on next page) ■
Fig. 3.1.2.B
Page 15
LaCie Mobile Disk
User Manual
Select the 12. Quick Format option. Click Next.
13. Click Finish to begin the formatting process.
14. Windows Disk Management will format and parti-
tion the disk according to your settings, and your
drive will appear in My Computer, ready to use.
Formatting and Partitioning
page 15
Fig. 3.1.2.C
Fig. 3.1.2.D
ImpOrTANT INfO: Please refer to section 3,
Formatting and Partitioning, for a more detailed
comparison of the various file system formats.
Page 16
LaCie Mobile Disk
User Manual
3.2. Formatting for Mac Users
Formatting and Partitioning
page 16
Connect the drive to the computer and turn on the 1.
drive.
Select 2. Utilities from the Go menu in the Finder
menu bar.
In the Utilities folder, double-click
3. Disk Utility.
4.
e Disk Utility window will open. Select the volume
labeled LaCie Hard Drive from the list of available
hard disks on the left side of the window.
To reformat for use with Windows and Mac:
a. Erase tab.
Select the
Select b. MS-DOS File System (FAT 32) from
the Volume Format menu.
Enter a name for the drive of no more than 11 c.
characters. Click Erase. Click Erase again.
Continue to Step 5.d.
Select the 5. Partition tab.
CAUTION: Following these steps will erase ev-
erything from the hard drive. If you have information that you want to protect or continue to use,
back up this information before performing these
steps.
From the 6. Volume Scheme: menu, choose the num-
ber of partitions you want to divide the drive into
(Mac OS 10.x gives you the option of dividing the
drive into at most 16 partitions). You can adjust the
size of each partition using the slide bar between the
partitions in the Volume Scheme: area.
In the
7. Volume Information section, enter a name
for each volume (partition), choose the volume format (Mac OS Extended, Mac OS Standard, UNIX
File System, or MS-DOS if you did step 5).
Once you have finalized the volume options, click 8.
Partition. Click Partition again when the alert mes-
sage appears to continue.
9.
Mac Disk Utility will format and partition the disk
according to your settings, and your drive will be
ready to use.
Fig. 3.2.2.
ImpOrTANT INfO: Please refer to section
3, Formatting and Partitioning, for a more detailed
comparison of the various file system formats.
ImpOrTANT INfO: Apple recommends that
unless you have a specific reason to use the UNIX
File System (UFS), you should use the Mac OS
Extended format because it provides a more familiar experience to Macintosh users.
Page 17
LaCie Mobile Disk
Interface and Data Transfer Information
User Manual
4. Interface and Data Transfer Information
4.1. USB 2.0 Connection
USB is a serial input/output technology for connecting peripheral devices to a computer or to each other.
Hi-Speed USB 2.0 is the latest implementation of this
standard, and it provides the necessary bandwidth and
data transfer rates to support high speed devices such as
hard drives, CD/DVD drives and digital cameras.
USB 2.0 Cables ■
Your LaCie drive is shipped with a Hi-Speed USB
2.0 cable to ensure maximum data transfer performance
when connected to a Hi-Speed USB 2.0 port. e cable
will also work when connected to a USB 1.1 port, but
drive performance will be limited to USB 1.1 transfer
rates.
page 17
USB 2.0 Cable and Cable End
Page 18
LaCie Mobile Disk
User Manual
4.2. Data Transfers
Interface and Data Transfer Information
page 18
A data transfer is the flow of data that accomplishes
a task, usually related to moving data from storage to
computer RAM or between storage devices. During
data transfers, it’s best to wait before launching other
applications on the same USB 2.0 port. Anomalies may
arise with computers that have USB 2.0 controllers that
do not conform to OHCI (Open Host Controller Interface) standards. In any other configurations, we cannot ensure 100% correct operation.
If you experience hanging problems, proceed as follows:
1.
Make sure that the USB 2.0 cable is connected tightly and securely on both ends of the cable, from the
drive to the computer. If you are using a USB 2.0
cable other than the one supplied with your LaCie
drive, check that it is certified. e cables provided
with your LaCie drive are USB 2.0 certified.
Check that the power supply and ground connection 2.
are seated properly.
Disconnect your computer’s USB 2.0 cable. Wait 30
3.
seconds. Reconnect.
CAUTION: Do not connect USB cables so that
they form a ring of devices. ere is no need for
terminators on USB or devices, so the unused USB
connectors should be left empty.
TeChNICAl NOTe: Controller - A control-
ler is a component or an electronic card (referred
to in this case as a “controller card”) that enables a
computer to communicate with or manage certain
peripherals. An external controller is an expansion
card which fills one of the free slots (i.e. PCI or
PCMCIA) inside your PC and which enables a peripheral (ex. CD-R/RW drive, scanner or printer)
to be connected to the computer. If your computer
is not equipped with a USB controller card, you
can purchase an external controller through LaCie.
Contact your LaCie reseller or LaCie Technical
Support (section 6, Contacting Customer Support)
for more information.
Page 19
LaCie Mobile Disk
User Manual
5. Troubleshooting
Troubleshooting
page 19
If your LaCie hard drive is not working correctly, please refer to the following checklist to determine the source of the problem. If you have gone
through all of the points on the checklist and your
drive still does not work properly, please check the
FAQs that are regularly published on our website –
www.lacie.com. One of these FAQs may provide
an answer to your specific question. You can also visit
the downloads page, where the most recent software updates will be available.
If you need further assistance, please contact your
LaCie reseller or LaCie Customer Support (see section
6, Contacting Customer Support for details).
5.1. Mac Users
Problem Question Answer
e drive is not recognized by the computer.
Does an icon for the drive appear
on the desktop?
ere should be an icon for the LaCie drive on the desktop. If the
drive does not appear, follow the rest of the Troubleshooting tips to
isolate the problem.
Manual Updates ■
LaCie strives to give you the most up-to-date, comprehensive user manuals available on the market. It is
our goal to provide you with a friendly, easy-to-use
format that will help you quickly install and utilize the
many functions of your new device.
If your user manual does not reflect the configuration
of the product you purchased, please check our website
for the most current version of the user manual.
www.lacie.com
Does your computer’s configuration
meet the minimum system requirements for use with this drive?
Did you follow the correct installation steps for the specific interface
and operating system.
Are both ends of the USB cable
securely attached?
Is the drive receiving sufficient
power?
Check page 1.2, Minimum System Requirements for more infor-
mation.
Review the installation steps on page 2.1, Connecting the USB 2.0
Interface Cable.
Check both ends of the USB cable to make sure they are fully
seated in their respective ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting them. If the drive is still not
recognized, restart your computer and try again.
If the LED on the front of the drive is not on, the drive may not be
recieving enough power from the USB bus on your computer. Try
connecting the USB power sharing cable as described in section
2.2, Connecting the Optional Power Sharing Cable.
Page 20
LaCie Mobile Disk
User Manual
Problem Question Answer
Troubleshooting
page 20
e drive is not recognized by the computer.
Error messages under
Mac OS 10.x.
e drive is working
slowly.
Are your computer’s USB buses
working properly?
Is there a conflict with other device
drivers or extensions?
Has the drive been formatted?
Does your computer’s operating
system support the file system?
Did you get an “Error –50” message
while copying to a FAT 32 volume?
Did you get an error message telling
you that the drive has been disconnected when coming out of sleep
mode?
Are there other USB devices connected to the same port or hub?
Open Apple System Profiler, expand the Hardware list and click
on USB. If your device is not listed, recheck the cables and try the
other troubleshooting tips listed here.
Contact LaCie Technical Support for help.
Make sure that the drive has been formatted properly. Please see
section 3, Formatting and Partitioning for more details.
Check your computer’s documentation and see section
3, Formatting and Partitioning for more information.
When copying files or folders from Mac OS 10.x to a FAT 32
volume, file names with certain characters cannot be copied. ese
characters include, but are not limited to:
? < > / \ :
Check your files and folders to ensure that these types of characters
are not being used.
Ignore this message. e drive will remount to the desktop.
LaCie drives conserve power by spinning down when you set your
computer to sleep mode, and when the computer is “revived” from
sleep, it does not give the drive enough time to spin up from its
sleep mode.
Disconnect any other USB devices and see if the drive’s performance increases.
e drive is not running noticeably faster
when connected via
Hi-Speed USB 2.0.
e drive is not running noticeably faster
when connected via
Hi-Speed USB 2.0.
Are you operating in Mac OS 10.x? Apple has only recently begun incorporating native Hi-Speed USB
2.0 ports in their computers. To achieve Hi-Speed USB 2.0 transfer
rates, you will need to add a Hi-Speed USB 2.0 PCI or PC card to
your computer.
Is the drive connected to a USB 1.1
port on your computer, or to a USB
1.1 hub?
Is the drive connected to a HiSpeed USB 2.0 port on your
computer?
Does your computer or operating
system support Hi-Speed USB 2.0?
If your drive is connected to a USB 1.1 port or hub, this is normal.
A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB
2.0 performance levels when it is connected directly to a Hi-Speed
USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will
operate at the slower USB 1.1 transfer rates.
Check to see that the Hi-Speed USB 2.0 drivers for both your host
bus adapter and device have been installed correctly. If in doubt,
uninstall the drivers and re-install them.
See section 1.2, Minimum System Requirements.
Page 21
LaCie Mobile Disk
User Manual
5.2. Windows Users
Problem Question Answer
Troubleshooting
page 21
e drive is not recognized by the computer.
Has the drive been formatted? Make sure that the drive has been formatted properly. Please see
section 3, Formatting and Partitioning.
Does your computer’s operating
system support the file system?
Is there an icon for the drive in My
Computer?
Does your computer’s configuration
meet the minimum system requirements for use with this drive?
Is the drive receiving sufficient
power?
Did you follow the correct installation steps for the specific interface
and operating system?
Check your computer’s documentation and see section 3, Format-
ting and Partitioning.
Go into My Computer and look for an icon and drive letter assigned to the LaCie drive. If the drive does not appear, follow the
rest of the Troubleshooting tips to isolate the problem.
See section 1.2, Minimum System Requirements for more information.
If the LED on the front of the drive is not on, the drive may not be
recieving enough power from the USB bus on your computer. Try
connecting the USB power sharing cable as described in section
2.2, Connecting the Optional Power Sharing Cable.
Review the installation steps on section 2.1, Connecting the USB
2.0 Interface Cable
(continued on next page) ■
Page 22
LaCie Mobile Disk
User Manual
Problem Question Answer
Troubleshooting
page 22
e drive is not recognized by the computer.
e drive is working
slowly.
e drive is not running noticeably faster
when connected via
Hi-Speed USB 2.0.
Are both ends of the USB cable
securely attached?
Is there a conflict with other device
drivers or extensions?
Are there other USB devices connected to the same port or hub?
Is the drive connected to a USB 1.1
port on your computer, or to a USB
1.1 hub?
Is the drive connected to a HiSpeed USB 2.0 port on your
computer?
Does your computer or operating
system support Hi-Speed USB 2.0?
Check both ends of the USB cable to make sure they are fully
seated in their respective ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting them. If the drive is still not
recognized, restart your computer and try again.
Contact LaCie Technical Support for help.
Disconnect any other USB devices and see if the drive’s performance increases.
If your drive is connected to a USB 1.1 port or hub, this is normal.
A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB
2.0 performance levels when it is connected directly to a Hi-Speed
USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will
operate at the slower USB 1.1 transfer rates.
Check to see that the Hi-Speed USB 2.0 drivers for both your host
bus adapter and device have been installed correctly. If in doubt,
uninstall the drivers and re-install them.
See section 1.2, Minimum System Requirements.
Page 23
LaCie Mobile Disk
User Manual
6. Contacting Customer Support
Before Contacting Customer Support ■
Contacting Customer Support
page 23
Read the User Manual and review the Troubleshoot-1.
ing section.
2.
Try to isolate the problem. If possible, make the drive
the only external device connected to your computer,
and make sure that all of the cables are correctly and
securely attached.
If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still cannot get your LaCie drive to work properly, contact us us-
ing the contacts on page 26. Before contacting us, make
sure that you are in front of your computer and that you
have the following information on hand:
e serial number of your LaCie drive ❖
Operating system and version ❖
Computer brand and model ❖
Amount of memory installed on your computer ❖
Names of any other devices installed on your ❖
computer, including CD/DVD burners
Information to Include in Email Correspondence ■
Information Where to Find Information
1. LaCie hard drive serial number On a sticker on the bottom of the drive or on the original packaging
2. LaCie hard drive file format Mac users:
Select the hard drive icon on the desktop and press Command + I.
Windows users:
Right click the hard drive icon and select Properties.
3. Macintosh/PC model Mac users:
Click on the Apple icon in the menu bar and select About is Mac.
4. Operating system version
5. Processor speed
6. Computer memory
7. e brands and models of other internal and external
peripherals installed on your computer
Windows users:
Right click My Computer and select Properties > General.
Mac users:
Click on the Apple icon in the finder bar and select About is Mac.
Select More Info... e Apple System Profiler will launch and will list
your internal and external peripherals.
Windows users:
Right click My Computer and select Properties > Hardware.
Page 24
LaCie Mobile Disk
User Manual
6.1. LaCie Technical Support Contacts
Contacting Customer Support
page 24
LaCie Asia, Singapore, and Hong Kong
Contact us at:
http://www.lacie.com/asia/contact/
LaCie Belgium
Contact us at:
http://www.lacie.com/be/contact/ (Français)
LaCie Denmark
Contact us at:
http://www.lacie.com/dk/contact
LaCie France
Contact us at:
http://www.lacie.com/fr/contact/
LaCie Italy
Contact us at:
http://www.lacie.com/it/contact/
LaCie Netherlands
Contact us at:
http://www.lacie.com/nl/contact/
LaCie Australia
Contact us at:
http://www.lacie.com/au/contact/
LaCie Canada
Contact us at:
http://www.lacie.com/caen/contact/ (English)
LaCie Finland
Contact us at:
http://www.lacie.com/fi/contact/
LaCie Germany
Contact us at:
http://www.lacie.com/de/contact/
LaCie Japan
Contact us at:
http://www.lacie.com/jp/contact/
LaCie Norway
Contact us at:
http://www.lacie.com/no/contact/
LaCie Spain
Contact us at:
http://www.lacie.com/es/contact/
LaCie Switzerland
Contact us at:
http://www.lacie.com/chfr/contact/ (Français)
LaCie Ireland
Contact us at:
http://www.lacie.com/ie/contact/
LaCie International
Contact us at:
http://www.lacie.com/intl/contact/
LaCie Sweden
Contact us at:
http://www.lacie.com/se/contact
LaCie United Kingdom
Contact us at:
http://www.lacie.com/uk/support/request/
LaCie USA
Contact us at:
http://www.lacie.com/contact/
Page 25
LaCie Mobile Disk
User Manual
7. Warranty Information
Warranty Information
page 25
LaCie warrants your drive against any defect in material and workmanship, under normal use, for the period designated on your warranty certificate. In the event
this product is found to be defective within the warranty
period, LaCie will, at its option, repair or replace the
defective drive. is warranty is void if:
e drive was operated/stored in abnormal use or ❖
maintenance conditions;
e drive is repaired, modified or altered, unless such ❖
repair, modification or alteration is expressly authorized in writing by LaCie;
e drive was subjected to abuse, neglect, lightning ❖
strike, electrical fault, improper packaging or accident;
e drive was installed improperly; ❖
e serial number of the drive is defaced or missing; ❖
e broken part is a replacement part such as a pick- ❖
up tray, etc.
e tamper seal on the drive casing is broken. ❖
LaCie will not, under any circumstances, be liable
for direct, special or consequential damages such as, but
not limited to, damage or loss of property or equipment,
loss of profits or revenues, cost of replacement goods,
or expense or inconvenience caused by service interruptions.
Any loss, corruption or destruction of data while using a LaCie drive is the sole responsibility of the user,
and under no circumstances will LaCie be held liable for
the recovery or restoration of this data.
Under no circumstances will any person be entitled
to any sum greater than the purchase price paid for the
drive.
To obtain warranty service, call LaCie Technical
Support. You will be asked to provide your LaCie product’s serial number, and you may be asked to furnish
proof of purchase to confirm that the drive is still under
warranty.
All drives returned to LaCie must be securely packaged in their original box and shipped with postage prepaid.
LaCie and its suppliers accept no liability for any
loss of data during the use of this device, or for any of
the problems caused as a result.
ImpOrTANT INfO: Register online for free
technical support: www.lacie.com/register
Loading...