Lacie D2 QUADRA HARD DRIVE User Manual

LaCie d2 Quadra Hard Drive

USB 2.0 • FireWire 400 • FireWire 800 • eSATA

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LaCie d2 Quadra

Quadruple Interface Hard Drive

Table of Contents

Health and Safety Precautions 3

General Use Precautions 3

Table of Contents

page 1

1. Introduction To e LaCie d2 Quadra Hard Drive

1.1. Hard Drive Heat Management 6

2. Your LaCie d2 Quadra Hard Drive

2.1. Minimum System Requirements 7

2.2. Package Content 8

2.3. Views Of e Drive 9

2.4. Cables and Connectors 11

3. Installing Your LaCie d2 Quadra Hard Drive 14

3.1. Connecting the Power Supply 15

3.2.a. Connecting the USB 2.0 Interface Cable 16

3.2.b. Connecting the FireWire 400 Interface Cable 17

3.2.c. Connecting the FireWire 800 Interface Cable 18

3.2.d. Connecting the eSATA Interface Cable 19

3.3. Connecting Multiple Devices 20

3.4. Disconnecting Your LaCie d2 Quadra Hard Drive 21

3.5. Switching Interfaces 21

3.6. LaCie Shortcut Button 22

4. Helpful Information 30

4.1. Formatting and Partitioning Your LaCie d2 Quadra Hard Drive 31

4.2. Interface Comparisons 34

5

7

5. FireWire Questions & Answers 35

6. USB Questions & Answers 37

7. eSATA Questions & Answers 39

8. Troubleshooting 41

8.1. Mac Users 41

8.2. Windows Users 43

9. Contacting Customer Support 46

9.1. LaCie Technical Support Contacts 47

10. Warranty Information 48

Glossary 49

LaCie d2 Quadra

Quadruple Interface Hard Drive

Forward

page 2

Copyrights

Copyright © 2007 LaCie. All
rights reserved. No part of this publi­cation may be reproduced, stored in a
retrieval system, or transmitted in any
form or by any means, electronic, me­chanical, photocopying, recording or
otherwise, without the prior written
consent of LaCie.

Trademarks

Apple, Mac, and Macintosh are reg­istered trademarks of Apple Computer,
Inc. Microsoft, Windows 98, Windows
98 SE, Windows 2000, Windows Mil­lennium Edition and Windows XP
are registered trademarks of Microsoft
Corporation. Other trademarks men­tioned in this manual are the property
of their respective owners.

Canada Compliance Statement

LaCie d2 Quadra
Hard Drive

Tested To Comply
With FCC standards

For Home or Office Use

is Class A digital apparatus
meets all requirements of the Cana­dian Interference-Causing Equipment
Regulations.

FCC Statement

is device complies with Part 15
of the FCC Rules. Operation is subject
to the following conditions:

e devices may not cause harmful

1.

interference

e devices must accept any inter-

2.

ference received, including inter­ference that may cause undesired
operation.

which can be determined by turning
the equipment off and on, the user is
encouraged to try and correct the in­terference by one or more of the fol­lowing measures:

•

Reorient or relocate the receiving
antenna.

Increase the separation between the

•
equipment and receiver.

Connect the equipment into an out-

•
let on a circuit different from that to
which the receiver is connected.

Consult the dealer or an experienced

•
radio/TV technician for help.

Modifications to this product not
authorized by LaCie could void the
FCC & Industry Canada regulations
and negate your authority to operate
the product.

Changes

e material in this document is
for information only and subject to
change without notice. While reason­able efforts have been made in the
preparation of this document to assure
its accuracy, LaCie assumes no liability
resulting from errors or omissions in
this document, or from the use of the
information contained herein. LaCie
reserves the right to make changes or
revisions in the product design or the
product manual without reservation
and without obligation to notify any
person of such revisions and changes.

NOTE: is equipment has been
tested and found to comply with the
limits for a Class B digital device, pur­suant to Part 15 of the FCC Rules.
ese limits are designed to provide
reasonable protection against harmful
interference in a residential installa­tion. is equipment generates, uses
and can radiate radio frequency en­ergy and, if not installed and used in
accordance with the instructions, may
cause harmful interference to radio
communications. However, there is no
guarantee that interference will not oc­cur in a particular installation. If this
equipment does cause harmful inter­ference to radio or television reception,

CAUTION: Modifications

not authorized by the manu­facturer may void the user’s
authority to operate this device.

Manufacturer’s Declara­tion for CE Certification

We, LaCie, solemnly declare
that this product conforms to the fol­lowing European standards: Class B
EN60950, EN55022, EN55024

With reference to the following condi­tions: 73/23/EEC Low Voltage Direc­tive; 89/336/EEC EMC Directive

LaCie d2 Quadra

Quadruple Interface Hard Drive

Forward

page 3

is symbol on the prod­uct or on its packaging
indicates that this prod-

uct must not be disposed
of with your other household waste.
Instead, it is your responsibility to
dispose of your waste equipment by
handing it over to a designed collec­tion point for the recycling of waste

electrical and electronic equipment.
e separate collection and recycling
of your waste equipment at the time of
disposal will help to conserve natural
resources and ensure that it is recy­cled in a manner that protects human
health and the environment. For more
information about where you can drop
off your waste equipment for recycling,

Health and Safety Precautions

Only qualified persons are autho-

•

rized to carry out maintenance on
this device.

Read this User Manual carefully

•

and follow the correct procedure
when setting up the device.

Do not open your LaCie d2 Quadra

•

Hard Drive or attempt to disas­semble or modify it. Never insert
any metallic object into the drive
to avoid any risk of electrical shock,
fire, short-circuiting or dangerous

emissions. Your LaCie d2 Quadra
Hard Drive contains no user-ser­viceable parts. If it appears to be
malfunctioning, have it inspected
by a qualified LaCie Technical Sup­port representative.

Never expose your device to rain,

•
or use it near water, or in damp or
wet conditions. Never place objects
containing liquids on the LaCie d2
Quadra Hard Drive, as they may
spill into its openings. Doing so in­creases the risk of electrical shock,

please contact your local city office,
your household waste disposal service,
or the shop where you purchased the
product.

CAUTION: e LaCie d2

Quadra Hard drive's warranty
may be void as a result of the
failure to respect the precau­tions listed above.

short-circuiting, fire or personal in­jury.

Make sure that the computer and

•
LaCie d2 Quadra Hard Drive are
electrically grounded. If the de­vices are not grounded, there is an
increased risk of electrical shock.
Power requirements 100-240 V~,

1.5 A, 60-50 Hz, (Supply voltage
fluctuations not exceeding ± 10% of
the nominal, transient over-voltages
according to over-voltage category
II).

General Use Precautions

Do not expose the LaCie d2 Quadra

• of heat or exposing it to sunlight
Hard Drive to temperatures outside
the range of 5° C to 35° C (41° F
to 95° F); or to operational humid­ity beyond 5-80%, non-condensing,
or non-operating humidity beyond
10-90%, non-condensing. Doing so
may damage the LaCie d2 Quadra
Hard Drive or disfigure its cas­ing. Avoid placing your LaCie d2
Quadra Hard Drive near a source

(even through a window). Inverse­ly, placing your LaCie d2 Quadra
Hard Drive in an environment that
is too cold or humid may damage
the unit.

Always unplug the LaCie d2 Quadra

•
Hard Drive from the electrical out­let if there is a risk of lightning or
if it will be unused for an extended
period of time. Otherwise, there is

an increased risk of electrical shock,
short-circuiting or fire.

Use only the power supply shipped

•
with the device.

Do not use the LaCie d2 Quadra

•
Hard Drive near other electrical
appliances such as televisions or ra­dios. Doing so may cause interfer­ence which will adversely affect the
operation of the other products.

LaCie d2 Quadra

Forward

Quadruple Interface Hard Drive

Do not place the LaCie d2 Quadra

• Do not place heavy objects on top of
Hard Drive near sources of mag­netic interference, such as computer
displays, televisions or speakers.
Magnetic interference can affect
the operation and stability of your
LaCie d2 Quadra Hard Drive.

IMPORTANT INFO: 1GB = 1,000,000,000 bytes. 1TB = 1,000,000,000,000 bytes. Once formatted, the actual available

storage capacity varies depending on operating environment (typically 5-10% less).

•
the LaCie d2 Quadra Hard Drive
or use excessive force on it.

Never use excessive force on your

•
LaCie d2 Quadra Hard Drive. If
you detect a problem, see the Trou­bleshooting section in this manual.

CAUTION: A shielded-type

power cord is required in order
to meet FCC emission limits
and also to prevent interference
to the nearby radio and televi­sion reception. It is essential
that only the supplied power
cord be used.

page 4

ImpOrTANT INfO: Any loss, corruption or destruction of data while using a LaCie drive is the sole responsibility of the

user, and under no circumstances will LaCie be held liable for the recovery or restoration of this data. To help prevent the loss
of your data, LaCie highly recommends that you keep TWO copies of your data; one copy on your external hard drive, for
instance, and a second copy either on your internal hard drive, another external hard drive or some other form of removable
storage media. LaCie offers a complete line of CD and DVD drives. If you would like more information on backup, please
refer to our website.

LaCie d2 Quadra

Quadruple Interface Hard Drive

1. Introduction To The LaCie d2 Quadra Hard Drive

ank you for purchasing the new LaCie d2 Quadra
with Quadruple Interface. Combining compatibil­ity with high throughput rates and mammoth storage
capacity, the Quadra is ideally suited for audio/video
pros working with large amounts of DV and SD video
or professional level 2D/3D imaging projects, or high
speed data backup.

With its four interfaces, the Quadra Hard Drive is
universally compatible with almost any computer and
can be daisy-chained with peripherals or expanded via
FireWire.

Engineered to fit seamlessly in to any work environ­ment, the LaCie d2 Quadra Hard Drive with Quadru­ple Interface can be stood vertically on the LaCie Drive
Stand (included), placed in the LaCie Desk Rack (sold
separately) or incorporated into standard 19” computer
equipment racks with the LaCie Rackmount Kit (sold
separately).

Introduction

page 5

Your Quadra Hard Drive Capabilities■

USB 2.0, FireWire 400, FireWire 800, eSATA

•
interfaces

Interface transfer rate of up to 1.5 Gbits/s via

•
eSATA

Daisy-chain digital video cameras directly to the

•
drive

Connects to all of the FireWire and USB stan-

•
dard interfaces

Back up your computer’s internal hard drive•

Store and exchange data between several

•
computers

LaCie d2 Quadra

Quadruple Interface Hard Drive

1.1. Hard Drive Heat Management

Heat Dissipation Design■

e LaCie d2 Quadra Hard Drive’s metal body is
ideal for naturally dissipating internal drive heat. Its
unique design actually draws heat away from the internal
drive toward the external casing. e casing absorbs heat
and will take advantage of its large surface to further dis­sipate heat outside the casing. Because of this advanta­geous feature, heat is taken away from the internal drive,
keeping it safe and prolonging its life and reliability. As

a consequence, it is normal that the external casing is
hot to the touch. Please make sure that the vents of the

back-bezel and front-bezel are not obstructed so that
there is a natural airflow across the casing.

Introduction

page 6

Upright, Stack & Rackmount Configuration■

Heat dissipation is maximized when the drive is in
the upright position (1). If you have several LaCie drives
stacked on each other, please remember to attach the
included rubber feet on the under side of your drives
(2). is will allow for some airflow between your drives
so that the heat dissipation can work effectively - espe­cially if your LaCie drive does not include a fan. LaCie
does not recommend stacking or racking more than 3
d2 drives on top of each other (3), especially if these
drives are turned ON simultaneously.

Smart Fan Technology■

e casing alone is a great way to dissipate heat with­out the need of a fan. erefore, currently, most drives do
not require a fan. Only the largest capacity drives may
need a fan. To find out if your drive includes a fan, please
refer to the item number and product datasheet.

Some models of the d2 Quadra Hard Drive have
a thermo-regulated “smart fan”, which activates when
the heat inside the casing reaches a certain temperature.
e smart fan adjusts automatically to changes in tem­perature.

1 2

3

LaCie d2 Quadra

Quadruple Interface Hard Drive

2. Your LaCie d2 Quadra Hard Drive

2.1. Minimum System Requirements

Windows Users■ Mac Users■

eSATA*, FireWire 800*, FireWire 400 or USB 2.0

•
port

Windows 2000, Windows XP or later

•

500MHz processor or higher

•

Minimum 128MB RAM (512MB recommended)

•

Your LaCie d2 Quadra Hard Drive

page 7

eSATA*, FireWire 800*, FireWire 400 or USB 2.0

•
port

Mac OS 10.2.8 (Mac OS 10.3 for eSATA) or later

•

G4, G5, Intel 500MHz processor or higher

•

Minimum 128MB RAM (512MB recommended)

•

* Most computers do not come from the factory with FireWire

800 or eSATA ports, so you may need to purchase a PCI,
PCI-X or PCI-Express card to be able to connect your d2
Quadra via these interfaces. LaCie offers a wide selection of
eSATA and FireWire 800 cards. Visit the LaCie website at

www.lacie.com/accessories

ImpOrTANT INfO: e LaCie d2 Quadra is

compatible with the Intel Core processors.

TECHNICAL NOTE: e LaCie Shortcut

Button is not compatible with eSATA. To use the
Shortcut Button, connect your LaCie hard drive
to your computer via USB or FireWire.

LaCie d2 Quadra

LaCie User Manuals

LaCie ‘1-Click’ Backup Software (Windows XP/2000, Mac OS X)

Silverkeeper backup software (Mac OS 9 & OS X)

Silverlining Pro Utilities (Mac OS 9)

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d2 Storage Utilities

version 1.4.6

(Windows and Mac OS compatible)

Quick Install Guide

LaCie d2 Quadra Hard Drive

USB 2.0, FireWire 400, FireWire 800 & eSATA

SATA

SATA

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LaCie Shortcut Button

Launch any application with one easy push

Windows:

EMC® Retrospect® Express HD 2.0 with Shortcut Button

for Windows XP, Windows 2000

Mac:

EMC

®

Retrospect® Express HD with Shortcut Button

for Mac OS 10.2.8 or higher

Quadruple Interface Hard Drive

2.2. Package Content

Your LaCie d2 Quadra Hard Drive should contain the following:

Your LaCie d2 Quadra Hard Drive

page 8

1

LaCie d2 Quadra Hard Drive

Vertical stand kit

2

Power supply kit

3

Hi-Speed USB 2.0 cable

4

FireWire 400 6-to-6-pin cable

5

eSATA-to-eSATA cable

6

FireWire 800 9-to-9-pin cable

7

LaCie Storage Utilities CD-ROM (includes

8

User Manual)

LaCie Shortcut Button CD-ROM

9

10

Quick Install Guide

1

w

4

2

5

3

6

8

9

7

10

ImpOrTANT INfO: Please save your pack-

aging. In the event that the drive should need to
be repaired or serviced, it must be returned in its
original packaging.

LaCie d2 Quadra

Quadruple Interface Hard Drive

2.3. Views Of The Drive

Front View■

1

Your LaCie d2 Quadra Hard Drive

page 9

1

Shortcut Button with Activity LED

Push the Shortcut Button to launch the docu­ment or application of your choice (see section

3.6, LaCie Shortcut Button for more informa-

tion).
e LED remains lit to show that the drive is
on, and blinks to indicate drive activity.

LaCie d2 Quadra

WARRANTY VOID IF

SEAL BROKEN.

• • • ••• •••••••••••

•• • •• • •••••••

!

off

auto

on

FW4OO

FW8OO

FW8OO

USB 2.O

eSATA

Quadruple Interface Hard Drive

Rear View■

1

Your LaCie d2 Quadra Hard Drive

page 10

2

8

Lock Slot - is slot is used to connect an anti-

1

7 6 5 4 3

theft chain lock, such as a Kensington security
lock*, for maximum protection.

Rackmount Grooves - ese grooves are used

2

for attaching your drive to the Drive Stand,
mounting in the Desk Rack kit (sold separately)
or placing your drive in standard 19” computer
equipment racks using the LaCie Rackmount
Kit (sold separately).

3

On/Off/Auto Power Switch - e auto
position allows the drive to be powered on and
off automatically with your computer (works
with FireWire and USB connections only). is
feature also allows the drive to manage power
consumption. If the system’s power fan supports
it, the LaCie d2 Quadra will spin down while in
power save mode. e d2 Quadra will then
take several seconds to spin up to full power.

Hi-Speed USB 2.0 Port - is is where you

5

plug in the Hi-Speed USB 2.0 cable furnished
with the drive. See page 16, Connecting the

Interface Cable for more information.

6

FireWire 800 Ports - is is where you plug in
the FireWire 800 cable furnished with the drive.
See page 18, Connecting the Interface Cable for
more information.

7

FireWire 400 Port - is is where you plug in
the FireWire 400 cable furnished with the drive.
See page 17, Connecting the Interface Cable for
more information.

8

Power Supply Connection - is is where you
plug in the AC adapter supplied with the drive.
See page 15, Connecting e Power Supply for
more information.

eSATA Port - is is where you plug in the

4

eSATA cable furnished with the drive. See page
19, Connecting the Interface Cable for more
information.

* Kensington © 2006 Kensington Computer Products Group

LaCie d2 Quadra

Quadruple Interface Hard Drive

2.4. Cables and Connectors

FireWire 400 & FireWire 800■

Your LaCie d2 Quadra Hard Drive

page 11

FireWire 400, also known as IEEE 1394, is a high­speed serial input/output technology for connecting
peripheral devices to a computer or to each other, and
FireWire 800 is the implementation of the new IEEE
1394b standard.

FireWire 800 offers increased bandwidth and ex­tended distance between devices. FireWire 800 is ideal
for bandwidth-intensive applications, such as audio,
video and graphics. Please see page 35, FireWire Ques-

tions And Answers for more information on FireWire.

FireWire Icons

eses icons will help you easily identify the FireWire
interface. ey appear on FireWire cables, and next to
the FireWire port connectors on certain computers.

FireWire 800 Benefits

Resourceful architecture: FireWire 800 reduces

•
delays in arbitration and signal distortion, and
increases throughput.

Backwards compatibility: adapter cables al-

•
low FireWire 400 devices to operate under the
FireWire 800 port (at FireWire 400 speed).

FireWire 400 & FireWire 800 Benefits

Hot-pluggable: devices can be added and re-

•
moved while the bus is active.

Isochronous data delivery: no dropped frames

•
– FireWire supports real-time data delivery.

Flexible: up to 63 devices can be connected on a

•
single bus.

FireWire icon iLink icon DV icon

FireWire Cables

ere are two categories of FireWire cables on the
market: FireWire 800 cables, which feature the 9-to-9­pin, 9-to-6-pin, and 9-to-4-pin cables; and the original
FireWire cables which feature the 6-to-6-pin and 6-to­4-pin cables.

For more information on the differences between
the d2 Quadra’s interfaces, see chapter 4.2. Interface

Comparison.

FireWire 800 Cable and Cable End

FireWire 400 Cable and Cable End

iLink/DV Cable and Cable End (Sold separately)

LaCie d2 Quadra

Quadruple Interface Hard Drive

Hi-Speed USB 2.0■

Your LaCie d2 Quadra Hard Drive

page 12

USB is a serial input/output technology for connect­ing peripheral devices to a computer or to each other.
Hi-Speed USB 2.0 is the latest implementation of this
standard, and it provides the necessary bandwidth and
data transfer rates to support high speed devices such as
hard drives, CD/DVD drives and digital cameras.

Please see page 37, USB Questions And Answers
for more information on USB’s uses and capabilities.

USB Icons

ese icons will help you easily identify the USB
interfaces. ey appear on USB cables and next to the
USB port connectors on certain computers.

USB 2.0 icon USB 1.1 icon

Hi-Speed USB 2.0 Benefits

Backwards compatibility: Hi-Speed USB 2.0

•
works with the original USB specifications.

Hot-swappable: no need to shut down or restart

•
your computer when adding or removing de­vices.

USB 2.0 Cables

Your LaCie drive is shipped with a Hi-Speed USB

2.0 cable, to ensure maximum data transfer performance
when connected to a Hi-Speed USB 2.0 port. e cable
will also work when connected to a USB port, but drive
performance will be limited to USB 1.1 transfer rates.

USB 2.0 Cable and Cable End

For more information on the differences between
the d2 Quadra’s interfaces, see chapter 4.2. Interface

Comparison.

LaCie d2 Quadra

SATA

SATA

Quadruple Interface Hard Drive

eSATA■

Your LaCie d2 Quadra Hard Drive

page 13

Your LaCie d2 Quadra Hard Drive uses the latest
in SATA technology, allowing interface (or bus) trans­fer rates of up to 1.5 Gbits/s. SATA technology was
originally developed to serve as an internal interface, de­livering improved performance to internal connections.
Soon after, eSATA, or external SATA was developed,
allowing for the use of shielded cables outside the PC.

eSATA technology was developed to be rugged and
durable. eSATA connectors do not have the “L” shaped
design of other SATA connectors. In addition, the guide
features are vertically offset and reduced in size to pre­vent the use of unshielded internal cables in external ap­plications.

Please see page 39, eSATA Questions And Answers
for more information on eSATA’s uses and capabilities.

eSATA Icons

ese icons will help you easily identify the eSATA
interfaces. ey appear on eSATA cables and next to the
eSATA port connectors on certain computers.

External SATA (eSATA) Benefits

eSATA interface can achieve up to 1.5 Gbits/s

•
transfer rate

Plug orientation – An extrusion on the outside of

•
the connector helps guide and align the connec­tor during insertion.

Hot-plug support – eSATA enables adding and

•
removing a drive without having to power down
the system or reboot. Utilizing staggered pins to
aid insertion, the specification ensures device de­tection and passive and active limits to in-rush
current.

eSATA 1.5 Gbits/s icon

eSATA Cables

Your LaCie drive is shipped with a eSATA cable, to
ensure maximum data transfer performance when con­nected to a eSATA port.

TeChNICAl NOTe: You can connect your d2

Quadra to a first-generation SATA PCI card inter­face. However, you will need a SATA-to-eSATA
cable (not included).

eSATA Cable and Cable End

For more information on the differences between
the d2 Quadra’s interfaces, see chapter 4.2. Interface

Comparison.

LaCie d2 Quadra

Installing Your LaCie Hard Drive

Quadruple Interface Hard Drive

3. Installing Your LaCie d2 Quadra Hard Drive

page 14

ere are two parts to connecting and turning on
your LaCie d2 Quadra: 1) connect the power supply to
the drive and to an outlet, and 2) connecting an inter­face cable to the drive and to your computer In about
five minutes, you should be able to access your new hard
drive to back up data and to transfer files between com­puters and other peripherals.

anks to its support of four different interfaces and
its support of both the Mac and Windows operating
system, the LaCie d2 Quadra Hard Drive gives you
many connectivity options. ese steps are divided into
sections by operating system (Mac or Windows) and
the type of interface cable (FireWire 800, FireWire 400,
eSATA and Hi-Speed USB 2.0).

is chapter also has helpful information about con­necting digital video cameras to the LaCie drive, con­necting multiple devices and special steps that need to
be followed when disconnecting the drive or switching
between the different interfaces.

ImpOrTANT INfO: You cannot have the

FireWire, USB, or eSATA interfaces connected
at the same time. If you would like to switch be­tween interfaces, you must follow the steps on
page 21, Switching Interfaces.

TeChNICAl NOTe: If you plan to use your

drive in a cross-platform (Mac/Windows) envi­ronment, consider reformatting the drive to the
MS-DOS (also known as FAT 32) File System
format. See page 30 for more details.

Step 1 Connecting the Power Supply Page 15

Step 2 Connecting the USB 2.0 Cable Page 16

Connecting the FireWire 400 Cables Page 17

Connecting the FireWire 800 Cables Page 18

Connecting the eSATA Cable Page 19

Connecting Multiple Devices Page 20

CAUTION: Your LaCie d2 Quadra relies on

its aluminum alloy casing to help dissipate heat.
Make sure to place your drive in a well ventilated
space, do not block the ventilation outlet on the
back of the drive and keep the area in front of the
drive unobstructed to allow for proper airflow.

LaCie d2 Quadra

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Quadruple Interface Hard Drive

3.1. Connecting the Power Supply

e power supply kit is composed of two cables: one
cable (A) connects to the LaCie drive; and the other
cable (B) connects to a power outlet, such as a wall out­let or a surge protector.

Installing Your LaCie Hard Drive

page 15

A

Connect Cable A to your LaCie Drive.

1.

Connect Cable B to the Power supply brick (C).

2.

Connect Cable B to a surge protector or wall outlet.

3.

CAUTION:

Only use the AC adapter supplied with your

•
specific LaCie drive. Do not use a power
supply from another LaCie drive or another
manufacturer. Using any other power cable or
power supply may cause damage to the device
and void your warranty.

Always remove the AC adapter before trans-

•
porting your LaCie drive. Failure to remove
the adapter may result in damage to your drive
and will void your warranty.

B

C

On the back of the drive, turn on the drive by

4.
flipping the power switch to ON or AUTO (drive
powers on/hibernates automatically; available only
for USB/FireWire connections).

TeChNICAl NOTe:

On/Off/Auto Power Switch:

e AUTO position allows the drive to be pow-

•
ered on and off automatically with your computer
(works with USB and FireWire connection only).
If the system’s power fan supports it, the LaCie d2
Quadra will spin down while in the power save
mode. e d2 Quadra will then take several sec­onds to spin up to full power. Use this position
when energy efficiency and quiet drive operation
are priorities.

TeChNICAl NOTe: If you are using the

LaCie Serial ATA PCI Card to connect your
LaCie d2 Quadra Hard Drive to your com­puter, you can draw power from the PCI card
to operate your hard drive. Please refer to the
LaCie Serial ATA PCI Card User Manual for
guidelines and instructions.

e ON position is ideal for network configura-

•
tions and allows quick access to your data. You
must use the On switch to power on your drive
when connected via eSATA.

e OFF position is ideal for protecting your d2

•
Quadra against viruses. e Off mode also isolates
your hard drive from incorrect operation, protect­ing your data when your d2 Quadra is not in use.

LaCie d2 Quadra

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Quadruple Interface Hard Drive

3.2.a. Connecting the USB 2.0 Interface Cable

Connect the Power supply cable (page 15) and turn

1.
on the LaCie d2 Quadra Hard Drive by flipping the
power switch to ON or AUTO (drive powers on/
hibernates automatically; available only for USB/
FireWire connections).

Connect the Hi-Speed USB 2.0 cable into the Hi-

2.
Speed USB 2.0 port on the back of the LaCie d2
Quadra Hard Drive (A).

Attach the other end of the interface cable to an

3.
available USB port on your computer (B).

Installing Your LaCie Hard Drive

page 16

TeChNICAl NOTe: To achieve Hi-Speed

USB 2.0 transfer rates, you have to be connected
to a Hi-Speed USB 2.0 port on your computer.
Otherwise, you will be limited to USB 1.1 data
transfer rates.

A

4 .Windows Users:

You must format the drive before it will mount in
your My Computer folder. See page 31, Formatting

and Partitioning Your LaCie d2 Quadra Hard Drive,

for more details.

Mac Users:

e drive is pre-formatted for Mac use and should
appear on your desktop.

TeChNICAl NOTe: For more information on

USB connections, see the following pages:

Page 11, Cables and Connectors

•

Page 37, USB Questions & Answers

•

B

LaCie d2 Quadra

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Quadruple Interface Hard Drive

3.2.b. Connecting the FireWire 400 Interface Cable

Connect the power supply cable (page 15) and turn

1.
on the LaCie d2 Quadra Hard Drive by flipping the
power switch to ON or AUTO (drive powers on/
hibernates automatically; available only for USB/
FireWire connections).

Connect the FireWire 400 cable into the FireWire

2.
400 port on the back of the LaCie d2 Quadra Hard
Drive (A).

Attach the other end of the interface cable to an

3.
available FireWire 400 port on your computer (B).

Installing Your LaCie Hard Drive

page 17

TeChNICAl NOTe: For information on

daisy-chaining using the FireWire interface, see
page 20, Connecting Multiple Devices.

A

4 .Windows Users:

You must format the drive before it will mount in
your My Computer folder. See page 31, Formatting

and Partitioning Your LaCie d2 Quadra Hard Drive,

for more details.

Mac Users:

e drive is pre-formatted for Mac use and should
appear on your desktop.

TeChNICAl NOTe: For more information on

FireWire connections, see the following pages:

Page 11, Cables and Connectors

•

Page 35, FireWire Questions & Answers

•

B

LaCie d2 Quadra

off

auto

on

FW4OO

USB 2.O

FW8OO

FW8OO

eSATA

Quadruple Interface Hard Drive

3.2.c. Connecting the FireWire 800 Interface Cable

Connect the power supply cable (page 15) and turn

1.
on the LaCie d2 Quadra Hard Drive by flipping the
power switch to ON or AUTO (drive powers on/
hibernates automatically; available only for USB/
FireWire connections).

Connect the FireWire 800 cable into the FireWire

2.
800 port on the back of the LaCie d2 Quadra Hard
Drive (A).

Attach the other end of the interface cable to an

3.
available FireWire 800 port on your computer (B).

Installing Your LaCie Hard Drive

page 18

TeChNICAl NOTe: For information on

daisy-chaining using the FireWire interface, see
page 20, Connecting Multiple Devices.

A

4 .Windows Users:

You must format the drive before it will mount in
your My Computer folder. See page 31, Formatting

and Partitioning Your LaCie d2 Quadra Hard Drive,

for more details.

Mac Users:

e drive is pre-formatted for Mac use and should
appear on your desktop.

TeChNICAl NOTe: For more information on

FireWire connections, see the following pages:

Page 12, Cables and Connectors

•

Page 35, FireWire Questions & Answers

•

B

LaCie d2 Quadra

off

auto

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FW4OO

USB 2.O

FW8OO

FW8OO

eSATA

Quadruple Interface Hard Drive

3.2.d. Connecting the eSATA Interface Cable

Connect the power supply cable (page 15) and turn

1.
on the LaCie d2 Quadra Hard Drive by flipping the
power switch to ON (the AUTO position is avail­able only for USB/FireWire connections).

If you plan to connect the eSATA interface cable to

2.
a LaCie eSATA PCI-X card port, make sure that
the card has been installed completely and correctly.
Refer to the card’s User Manual for details.

Connect the eSATA cable into the eSATA port on

3.
the back of the LaCie d2 Quadra Hard Drive (A).

Attach the other end of the interface cable to an

4.
available eSATA port on your computer (B).

Installing Your LaCie Hard Drive

page 19

A

4 .Windows Users:

You must format the drive before it will mount in
your My Computer folder. See page 31, Formatting

and Partitioning Your LaCie d2 Quadra Hard Drive,

for more details.

Mac Users:

e drive is pre-formatted for Mac use and should
appear on your desktop.

TeChNICAl NOTe: For more information on

eSATA connections, see the following pages:

Page 13, Cables and Connectors

•

B

Page 39, eSATA Questions & Answers

•

LaCie d2 Quadra

off

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FW4OO

USB 2.O

FW8OO

FW8OO

eSATA

Quadruple Interface Hard Drive

3.3. Connecting Multiple Devices

Installing Your LaCie Hard Drive

page 20

With both FireWire 400 and FireWire 800 inter­faces, it is possible to connect another hard drive or digi­tal video camera directly to the LaCie d2 Quadra (this
connection is called “daisy-chaining”).

To daisy-chain devices, you must be using the same
interface (FireWire). Your computer will not recognize
the daisy-chained device if the interfaces are mixed, i.e. a
FireWire device attached to a drive that is connected to
the computer via the Hi-Speed USB 2.0 interface.

1. Connect your LaCie d2 Quadra’s power supply and

host computer interface by following the steps on
page 15 and on 17 (FireWire 400) or 18 (FireWire

800) (A/B).

2. To attach a digital video camera*:

a. Using the iLink/DV cable (sold separately), con-

nect the 4-pin end of the cable to the 4-pin port on
your digital camera.

b. Connect the 6-pin end of the iLink/DV cable to

the 6-pin FireWire port on the back of the LaCie
Hard drive (C).

To attach a FireWire peripheral:

a. Connect the FireWire 400 or 800 cable into

an available FireWire 400 or 800 port on your
FireWire peripheral.

b. Attach the other end of the FireWire 400 or 800

cable to an available FireWire 400 or 800 port on
the LaCie d2 Quadra (C).

3. e digital camera should now appear under My

Computer (Windows users) or on the desktop (Mac
users).

ImpOrTANT INfO: You can not have the

FireWire and USB interfaces connected at the
same time. If you would like to switch between
interfaces, you must follow the steps on page 21,

Switching Interfaces.

Daisy-Chain Configurations■

FireWire 400 device connected directly to the

•
LaCie d2 Quadra, which is connected to the
computer via the FireWire 800 port.

iLink/DV device connected directly to the LaCie

•
d2 Quadra, which is connected to the computer
via the FireWire 800 port.

FireWire 800 device connected directly to the

•
LaCie d2 Quadra, which is connected to the
computer via the FireWire 800 port.

TeChNICAl NOTe: When you daisy-chain

using a mix of interfaces (FireWire 400 and
FireWire 800) the resultant speed will be limited
to the lowest common denominator (FireWire
400 speeds).

* Some cameras do not support this configuration or may
downgrade your LaCie d2 Quadra’s performance

A

B

C

LaCie d2 Quadra

Quadruple Interface Hard Drive

3.4. Disconnecting Your LaCie d2 Quadra Hard Drive

FireWire, eSATA and USB external devices feature
“plug & play” connectivity, which means that your drive
can be connected and disconnected while the computer
is running. To prevent failures, however, it is important
you follow these steps when disconnecting your LaCie
d2 Quadra.

Installing Your LaCie Hard Drive

page 21

Windows Users■

From the System Tray (located in the lower

1.

right-hand side of your screen), click the Eject
icon (a small green arrow over a hardware im­age).

A message will appear, detailing the devices that

2.
the Eject icon controls, i.e. “Safely remove...”.
Click on this prompt.

You will be then given this message: “Safe to

3.
Remove Hardware” (or similar). It is now safe to
disconnect the device.

Mac Users■

Drag the hard drive icon to the trash.

1.

e drive can now be disconnected.

2.

3.5. Switching Interfaces

FireWire, eSATA and USB external devices feature
“plug & play” connectivity, which means that your drive
can be connected and disconnected while the computer
is running. To prevent failures, however, it is impor­tant to unmount your drive before switching interfaces.
See chapter 3.4. Disconnecting Your LaCie d2 Quadra

Hard Drive, for the unmounting procedure.

LaCie d2 Quadra

Quadruple Interface Hard Drive

3.6. LaCie Shortcut Button

LaCie Shortcut Button

page 22

e LaCie Shortcut Button allows you to use your
LaCie hard drive to perform a variety of automated
tasks on your computer. Instantly back up your work
files with EMC® Retrospect® Express, open a family
budget spreadsheet, or launch your most commonly­used applications simply by pushing the blue button on
the front of your drive.

LaCie Shortcut Button will help you to customize
the Button to perform the action of your choice. Setup
is easy – just install the software and push the Button on
your LaCie hard drive to set up the button action.

3.6.1. Software Installation■

To install LaCie Shortcut Button and EMC Retrospect
Express:

Insert the installation CD into your computer’s

1.

CD-ROM drive.

Double-click the CD icon.

2.

Follow the on-screen instructions.

3.

TECHNICAL NOTE: eSATA bus is not com-

patible with LaCie Shortcut Button. To use LaCie
Shortcut Button, connect your LaCie hard drive to
your computer via USB or FireWire.

IMPORTANT INFO: For instructions on us-

ing EMC Retrospect Express, please see the EMC
Retrospect Express user manual, installed with the

application.

TECHNICAL NOTE: EMC Retrospect Ex-

press and LaCie Shorcut Button must be unin­stalled separately. Uninstalling EMC Retrospect
Express does not uninstall LaCie Shortcut But­ton.

Mac Users

EMC Retrospect Express is installed in the

❖

Applications folder.

LaCie Shortcut Button appears in System

❖

Preferences (see section 3.6.3, Changing But-

ton Settings).

Windows Users

TECHNICAL NOTE: eSATA bus is not com-

patible with LaCie Shortcut Button. To use LaCie
Shortcut Button, connect your LaCie hard drive to

EMC Retrospect Express is installed in

❖

your computer via USB or FireWire.

C:/Program Files.

LaCie Shortcut Button appears in the Control

❖

Panel (see section 3.6.3, Changing Button Set-

tings).

LaCie d2 Quadra

Quadruple Interface Hard Drive

3.6.2. Setup■

You can set up the Button to automatically back up
data from your computer to your LaCie hard drive or to
perform a custom action.

Make sure your LaCie hard drive is connected to your

1.

computer and turned on and then push the button on
the front of the drive. e LaCie Shortcut Button
Welcome screen appears. Click OK.

e LaCie Shortcut Button main window opens. See

2.

Fig. 3.6.2.A (Mac) and 3.6.2.B (Windows).

LaCie Shortcut Button

page 23

IMPORTANT INFO: Pushing the button

launches setup only once. After setup, pushing the
button will launch the action you specify in setup.

Mac Interface■

Fig. 3.6.2.A

Drive List – Displays all compatible LaCie drives
currently connected to your computer.

Settings and Information – Displays and modi­fies LaCie Shortcut Button preferences for the se­lected drive. Also displays drive information.

Show in system tray – Check this box to display
the LaCie Shortcut Button icon in the system tray
(Windows only).

Windows Interface■

Fig. 3.6.2.B

LaCie d2 Quadra

Quadruple Interface Hard Drive

Set up EMC Retrospect Express■

Select the drive you want to modify from the drive

3.

list.

“EMC Retrospect Express” is selected by default.

4.

Click OK. See A in Fig. 3.6.2.C and 3.6.2.D.

EMC Retrospect Express launches. Use EMC Ret-

5.

rospect Express to make settings for the backup you
want to perform each time you push the LaCie But­ton.

After you have configured EMC Retrospect Ex­press, each time you push the Button, EMC Retrospect
Express will automatically perform the backup opera­tion specified in setup. To change the backup operation,
launch EMC Retrospect Express and change settings.

LaCie Shortcut Button

page 24

IMPORTANT INFO: Please consult the EMC

Retrospect Express user manual for informations
on creating and modifying backups.

Set up a Custom Action■

Select the drive you want to modify from the drive

3.
list.

To use a custom action, click the “Please choose a

4.
custom action...” radio button. See B in Fig. 3.6.2.C
and 3.6.2.D.

Click the Choose... button and navigate to the ap-

5.
plication, document or script you want to launch
with the Button. Click Open.

A new icon and name are displayed for the selected

6.
application, document or script. Click Apply. Click
OK.

Disable the Button■

Select the drive you want to modify from the drive

3.
list.

To disable the Button for this drive, select “No ac-

4.
tion.” See C in Fig. 3.6.2.C amd 3.6.2. D.

Fig. 3.6.2.C

Fig. 3.6.2.D

Windows users, if the system tray icon is activated,
the alert in Fig. 3.6.2.E will appear when the button is
pushed.

Fig. 3.6.2.E

LaCie d2 Quadra

Quadruple Interface Hard Drive

3.6.3. Changing Button Settings■

Mac Users■

To change the action assigned to a Button, open

LaCie Shortcut Button by clicking on the LaCie Short­cut Button icon in System Preferences (Apple Menu >
System Preferences…). See Fig. 3.6.3.A.

Select the Settings tab and follow the instructions in
section 3.6.2 beginning with step 3 of the type of action
you want to activate.

LaCie Shortcut Button

page 25

Windows Users■

To change the action assigned to a Button, open
LaCie Shortcut Button by clicking on the LaCie Short­cut Button icon in the Control Panel (Start > Settings >
Control Panel). See Fig. 3.6.3.B.

Select the Settings tab and follow the instructions in
section 3.6.2 beginning with step 3 of the type of action
you want to activate.

Fig. 3.6.3.A

Fig. 3.6.3.B

LaCie d2 Quadra

Quadruple Interface Hard Drive

3.6.4. Drive Detection■

At launch, LaCie Shortcut Button will search for
LaCie Shortcut Button-compatible drives and display
them in the drive list. See A in Fig. 3.6.4.A (Mac) and

3.6.4.B (Windows).

If no drives can be detected on the USB or FireWire
bus, the list will display “No drives connected.” See B in
Fig. 3.6.4.A (Mac) and 3.6.4.B (Windows). Check your
drive’s connections and make sure it is turned on. If the
problem persists, see section 4, Troubleshooting.

LaCie Shortcut Button

page 26

TECHNICAL NOTE: eSATA bus is not com-

patible with LaCie Shortcut Button. To use LaCie
Shortcut Button, connect your LaCie hard drive to
your computer via USB or FireWire.

Fig. 3.6.4.BFig. 3.6.4.A

LaCie d2 Quadra

Quadruple Interface Hard Drive

Windows Connection Alerts■

Windows Users Only:

e LaCie Shortcut Button icon in the system tray
displays a connection message when a button-enabled
LaCie drive is connected or disconnected from the
computer. See Fig. 3.6.4.C.

To remove the LaCie Shortcut Button icon from the
system tray, uncheck the “Show in system tray” check
box on the LaCie Shortcut Button main window. See
Fig. 3.6.4.D.

LaCie Shortcut Button

page 27

Fig. 3.6.4.C

Fig. 3.6.4.D

LaCie d2 Quadra

Quadruple Interface Hard Drive

3.6.5. Information■

e Information tab of LaCie Shortcut Button dis­plays basic details of the drive selected in the drive list.
Items on the Information tab are not editable. See Fig.

3.6.5.A (Mac) and 3.6.5.B (Windows).

LaCie Shortcut Button

page 28

Fig. 3.6.5.A

3.6.6. Updates■

e software version number of the LaCie Shortcut
Button is displayed below the drive list. To search for

new updates, go to www.lacie.com/support.

Fig. 3.6.5.B

Fig. 3.6.6

LaCie d2 Quadra

Quadruple Interface Hard Drive

3.6.7. Troubleshooting – Mac■

Problem Solution

LaCie Shortcut Button

page 29

Drive is connected, but
“No drives connected”
message appears in the
drive list.

Nothing happens when
the button is pushed.

“e action [“action
name”] can’t be launched”
error message when the
button is pushed.

Check both ends of the FireWire or USB cable to make sure they are fully seated in their
respective ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting
them. If the drive is still not recognized, restart your computer and try again.

NOTE: eSATA bus is not compatible with LaCie Shortcut Button. To use LaCie Shortcut

Button, connect your LaCie hard drive to your computer via USB or FireWire.

Make sure the drive is connected to your computer. See above.

Launch LaCie Shortcut Button from System Preferences.

Make sure the drive appears in the drive list.

❖

Make sure that the “No action” button is off. If it is on, select the EMC Retrospect Express

❖

action or a custom action.

If the application, document or script you defined as the custom action has been moved
from its location at the time you defined the action, LaCie Shortcut Button will not be able
to locate or launch it. Either redefine the action by clicking Choose... to select the applica­tion, document or script in its new location or return it to its original location.

3.6.8. Troubleshooting – Windows■

Problem Solution

Drive is connected, but
“No drives connected”
message appears in the
drive list.

Nothing happens when
the button is pushed.

“File not found. Renew
custom action selection.”
error message when the
button is pushed.

Check both ends of the FireWire or USB cable to make sure they are fully seated in their
respective ports. Try disconnecting the cables, waiting 10 seconds, and then reconnecting
them. If the drive is still not recognized, restart your computer and try again.

NOTE: eSATA bus is not compatible with LaCie Shortcut Button. To use LaCie Shortcut

Button, connect your LaCie hard drive to your computer via USB or FireWire.

Make sure the drive is connected to your computer. See above.

Launch the LaCie Shortcut Button by double-clicking on the LaCie Shortcut Button
system tray icon or from Control Panel > LaCie Shortcut Button.

Make sure the drive appears in the drive list.

❖

Make sure that the “No action” button is off. If it is on, select the EMC Retrospect Express

❖

action or a custom action.

If the application, document or script you defined as the custom action has been moved
from its location at the time you defined the action, LaCie Shortcut Button will not be able
to locate or launch it. Redefine the action by clicking Choose... to select the application,
document or script in its new location.

LaCie d2 Quadra

Quadruple Interface Hard Drive

4. Helpful Information

Helpful Information

page 30

Your LaCie d2 Quadra Hard Drive is formatted in
HFS+. is is the most efficient format for use with your
Mac. If you would like to share this hard drive with PC
users, you will have to reformat your LaCie d2 Quadra
Hard Drive.

What is Formatting?

■

Formatting a disk consists of the following: the op­erating system erases all of the bookkeeping informa­tion on the disk, tests the disk to make sure that all of
the sectors are reliable, marks bad sectors (i.e., those that
are scratched) and creates internal address tables that it
later uses to locate information.

File System Formats

■

ere are essentially three different file system for­mats: NTFS, FAT 32, and Mac OS Extended (HFS+).
See the following chart for more information.

Partitioning Your LaCie d2 Quadra Hard Drive

■

After you’ve formatted the drive, you will have the
opportunity to divide the hard drive into sections, called
partitions. A partition is a section of the hard drive’s
storage capacity that is created to contain files and data.
For instance, you could create three partitions on your
drive: one partition for your Office documents, one for
your backup, and one for your multimedia files.

TeChNICAl NOTe: FAT 32 is recom-

mended for sharing a hard drive with Win­dows 98 SE and Mac OS users. However
keep in mind that the FAT 32 format will
slow down your hard drive and single file
size is limited to 4 GB.

Use NTFS if... Use HFS+ if...

...you will be using the drive only under Windows 2000 or Win­dows XP (performance will generally be greater when compared
to FAT 32). is file system is compatible in read only mode
with Mac OS 10.3 and higher.

Use FAT 32 if...

...you will be using your drive between both Windows and Mac
OS 9.x or 10.x; or sharing the drive between Windows 2000, XP,
and 98 SE. Maximum single file size: 4GB.

...you will be using the drive on Macs only; performance will
generally be greater when compared to FAT 32. is file system
is NOT compatible with Windows OS.

For more information, please refer to page 31, Formatting And

Partitioning Your LaCie Hard Drive.

LaCie d2 Quadra

Quadruple Interface Hard Drive

4.1. Formatting and Partitioning Your LaCie d2 Quadra Hard Drive

Once you have setup your LaCie d2 Quadra Hard

Drive, you can reformat it to suit your needs.

Windows Users■

Windows 2000 and XP – Use the Disk Manage-

ment Utility, which is native to the operating system.

Formatting Using Windows 2000 and Windows XP

e process of formatting a drive on a computer
running Windows 2000 or Windows XP consists of
two steps: (1) installing a signature on the drive, and
(2) formatting the drive. ese steps will erase anything
that is on the disk.

Connect the drive to the computer via the interface

1.

port.

Helpful Information

page 31

Disk management utility

Right click My Computer and click Manage.

2.

From the Computer Management window, select

3.

Disk Management (located below the Storage
group).

If the Initialize and Convert Disk Wizard window

4.

appears, click Cancel.

Windows will list the hard drives that are installed

5.

on the system. Locate the drive that is represented
by the icon. Right click the icon and select
Initialize.

In the box to the right that says Unallocated, right

6.

click and select New Partition...

In the first page of the New Partition Wizard, click

7.

Next.

Disk management utility

LaCie d2 Quadra

Quadruple Interface Hard Drive

8. Click Next.

9. Click Next.

10. Click Next.

11. Click Next.

12. In this window, you have the option of selecting the

Quick Format option. is allows a much faster

format; however, this will disallow Disk Manage-

ment to check the drive for errors (recommended).

Click Next.

Helpful Information

page 32

Disk management utility

13. Click Finish to begin the format process.

14. Your drive is ready for use and should now appear in

your My Computer.

ImpOrTANT INfO: Please refer to page 30,

Helpful Information, for a more detailed com-

parison of the various file system formats.

Disk management utility
(drive ready for use)

LaCie d2 Quadra

Quadruple Interface Hard Drive

Mac Users■

Mac OS 10.x will use the Apple Disk Utility appli­cation, which is native to the operating system.

Formatting Using Mac OS 10.x

Connect the drive to the computer via one of its in-

1.

terfaces and turn on the drive by pressing the blue
button.

Go to the Menu Bar, and open Go.

2.

From the Go menu, click on Applications.

3.

In the Applications menu, open the Utilities folder,

4.

and then double-click Disk Utility from the Utilities
folder.

e Disk Utility window will open. In the left side

5.

of the window will be a list of the available hard disk
drives. You should see a volume that represents your
internal hard drive, and one labeled LaCie Hard
Drive.

Helpful Information

page 33

ImpOrTANT INfO: Following these

steps will erase anything that is on the hard
drive. erefore, if you have information
that you want to protect or continue to use,
backup this information before performing
these steps.

From the Volume Scheme: button, choose the num-

6.

ber of partitions you want to divide the drive into by
clicking on the pull down menu starting with Cur-
rent (Mac OS 10.x gives you the option of dividing
the drive into at most 8 partitions). You can custom­ize the size of the partitions by using the slide bar
between the partitions in the Volume Scheme: area.

In the Volume Information section, create a name

7.

for each partition, choose the volume format (Mac
OS Extended, Mac OS Standard or UNIX File Sys­tem) and the volume size.

Once you have finalized the volume format, number

8.

of partitions, size and options, click OK. e follow­ing message will appear: Warning! Saving the new

volume will erase all existing volumes. is can
NOT be undone. Are you sure you want to do that?

Click Partition to continue.

Mac OS 10.x will automatically setup the disk with

9.

the partitions and volume format you selected, and
your new drive will be available for use.

Disk management utility (Mac)

ImpOrTANT INfO: Please refer to

page 30, Helpful Information, for a more
detailed comparison of the various file sys­tem formats.

ImpOrTANT INfO: Apple recom-

mends that unless you have a specific reason
to use the UNIX File System (UFS), you
should use the Mac OS Extended format
since it provides a more familiar experience
to Macintosh users.

LaCie d2 Quadra

Quadruple Interface Hard Drive

4.2. Interface Comparisons

Helpful Information

page 34

Deciding which interface to use, whether it be Hi­Speed USB 2.0, FireWire 400, FireWire 800 or eSATA
can be a complicated decision. Depending on the inter-

Computer With only USB 1.1 Ports

If your computer is only equipped with a USB port, your decision is fairly simple: connect via the USB cable provided
with your drive. Hi-Speed USB 2.0 is backward compatible and can be used in USB 1.1 ports. Again, you will be limited
to USB 1.1 speeds and performance.

Computer With Hi-Speed USB 2.0 and FireWire 400 Ports

If your computer is equipped with a Hi-Speed USB 2.0 port and a FireWire port, you will get noticeably better perfor­mance by using the FireWire connection. Compared to Hi-Speed USB 2.0, FireWire has higher sustained data transfer
rates, a feature especially important for audio and video editors. Also, Hi-Speed USB 2.0 will not allow you to daisy-chain
multiple hard drives to your computer.

Computer With Hi-Speed USB 2.0, FireWire 400 And FireWire 800 Ports

If your computer is equipped with these three interfaces, you have several options to consider. e key decision in this
equation is, again, speed. FireWire 800 effectively offers twice the bandwidth of both Hi-Speed USB 2.0 and FireWire

400. So, if you are running bandwidth-intensive applications, such as digital audio, video or graphics, FireWire 800 is your
clear choice.

faces your computer has, your decision should be based
on the following:

Computer With Above Interfaces Plus eSATA Ports

In a single drive configuration, eSATA and FireWire 800 connections will provide similar transfer rates for your d2
Quadra. FireWire 800, however, allows for longer interface cables and offers the possibility of daisy-chaining with other
FireWire devices. e advantage eSATA has over FireWire 800 is that, when several d2 drives are connected to your
computer in a RAID0 configuration, FireWire 800 will limit the connection to 100MB/s, while eSATA 1.5Gbits/s can
theoretically transfer at up to 150 MB/s. See chapter 7. eSATA Questions and Answers, for more information.

Another alternative is to purchase a FireWire 400,
FireWire 800, Hi-Speed USB 2.0 or eSATA host
adapter card that you would install into a PCI, PCI-X
or PCI-Express slot on your computer, thereby allowing
your computer to take advantage of the performances

that these interfaces have to offer. Contact your LaCie
reseller or LaCie Customer Support for information
about PCI, PC, PCI-X or PCI-Express Cards, or visit

our website: www.lacie.com.

LaCie d2 Quadra

Quadruple Interface Hard Drive

5. FireWire Questions & Answers

What Does IEEE 1394 Mean?

■

IEEE (the Institute of Electrical and Electronics
Engineers) refers to the engineering corps that devel­oped the 1394th standard, defining the high-perfor­mance serial input/output (I/O) bus used to connect
peripheral devices. ere are now two standards:

IEEE 1394a, which refers to the original standard
adopted in 1995, and IEEE 1394b, which refers to the
new standard, adopted in 2002.

What Is The Relationship Between IEEE

■

1394, FireWire, iLink And DV?

ese four names all refer to the same interface:

IEEE 1394 is the term commonly used in the com-

•

puter industry.

FireWire is the brand name used by Apple.

•

iLink is the brand name used by Sony for both con-

•

sumer electronics and personal computers.

DV is short for “Digital Video,” and is used as the

•

logo for the interface on most video camcorders.

FireWire Questions & Answers

page 35

What Is The Difference Between FireWire

■

400 And FireWire 800?

Essentially, the main difference between the two in­terfaces is speed. FireWire 800 effectively doubles the
bandwidth of the original FireWire 400 interface. e
new FireWire 800 interface offers truly impressive re­sults, with speeds up to 800Mb/s for a single bus, and
even greater for several buses in RAID 0 configura­tions.

Other key advancements include the support of in­creased cabling distances and a newly enhanced arbitra­tion architecture.

Utilizing cables constructed of professional-grade
glass optical fiber, when both devices are connected via
a FireWire 800 hub, FireWire 800 can burst data across
100 meters of cable.

e new arbitration scheme greatly improves on the
existing architecture by incorporating advanced 8B10B
data encoding (based on codes used by Gigabit Ether­net and Fibre Channel), which reduces signal distortion,
and also improves the arbitration time by prepping the
arbitration while the current data packet is being sent,
so that data is sent as soon as the current transmission
is completed.

What Are The FireWire Interface Benefits?

■

e FireWire interface is a fast, cross-platform se­rial bus, and is ideal for digital audio, video and graphic
applications that demand plenty of bandwidth. Both
versions of FireWire offer Plug & Play connectivity, so
all you have to do is plug in your drive and you’re ready
to go. ey also allow up to 63 devices to be connect­ed via a single bus and offer peer-to-peer connectivity,
enabling multiple computers and FireWire devices to
be connected at the same time. FireWire also supports
both isochronous and asynchronous capabilities, mean­ing that it can guarantee real-time data delivery, so there
is no danger of inaccurately ordered or delayed frames.

What Are The Ideal Uses For FireWire?

■

FireWire helped fuel a revolution for digital content
creators, and was awarded a 2001 Primetime Emmy En­gineering Award by the Academy of Television Arts &
Sciences for its contribution. Due to its high bandwidth
and support of both isochronous and asynchronous data
delivery, FireWire has found a very successful place in
both the computer and consumer electronics industries.
Whether connecting game consoles, personal video
recorders, home stereo equipment, digital TVs, hard
drives, CD/DVD-RW drives, printers, scanners, tape

LaCie d2 Quadra

Quadruple Interface Hard Drive

FireWire Questions & Answers

page 36

drives or other digital hardware equipment, FireWire is
well suited to handle all these requirements.

For those working with digital video, the new stan­dard will enable new bandwidth-intensive applications,
such as multiple-stream, uncompressed, standard-defi­nition video.

Will FireWire 400 Devices Run Faster When

■

Connected To A FireWire 800 Port?

Unfortunately, this is not the case. In order to at­tain FireWire 800 speeds, both the device and port have
to be FireWire 800 enabled. For instance, an external
hard drive with a FireWire 800 9-pin connection will
only reach FireWire 800 transfer rates when it is con­nected to a FireWire 800 9-pin host bus adapter card
via a properly certified FireWire 800 9-pin to 9-pin beta
cable.

When a FireWire 400 device is connected to a
FireWire 800 port, the FireWire 400 device will only
operate at the original FireWire 400 speeds.

Will FireWire 800 Devices Work On

■

FireWire 400 Ports And Vice Versa?

e new standard was designed to be backwards
compatible, meaning that FireWire 800 devices will still
operate via the original FireWire 400 port. However,

to connect a FireWire 800 device to a FireWire 400
port, a specific adapter cable must be used. Two types of
FireWire 400 ports exist: 6-pin and 4-pin. For FireWire
800 devices to work, they must be connected by placing
the 9-pin end of the FireWire cable into the FireWire
800 port of the device, and the opposite 6-pin or 4-pin
end into the FireWire 400 port.

e same holds true for FireWire 400 devices being
connected to a FireWire 800 host port. e 4-pin or 6­pin end of the FireWire cable must be connected to the
FireWire 400 port of the device, and the 9-pin end must
be connected to the FireWire 800 port.

When FireWire 400 and FireWire 800 devices are
mixed, all transfer rates revert to the original FireWire
400 speed.

What Do I Do If My Computer Does Not

■

Have A FireWire Port?

Most computers manufactured today incorporate
at least one FireWire port. If your computer does not
have a native port, you can install one by adding a PCI
or PCMCIA host bus adapter card. Please contact your
computer supply specialist for a specific card that will
work with your system.

For more information about PCI cards, please visit:

www.lacie.com/addons

LaCie d2 Quadra

Quadruple Interface Hard Drive

6. USB Questions & Answers

USB Questions & Answers

page 37

What Are The USB Interface Benefits?

■

Cross-platform: Use your USB peripherals on both

•
Mac and Windows platforms.

“Hot Swappable”: No need to shut down or restart

•
your computer when adding or removing a USB de­vice. Plug it in and it’s ready to use.

Automatic configuration: Once your device is con-

•
nected, your computer recognizes the device and au­tomatically configures the necessary software.

Daisy-Chaining: with USB ports on your computer,

•
you can connect up to 127 peripherals using hubs.

Easy Installation: One standardized port and plug

•
combination makes it simple to connect.

What Is The Difference Between USB And

■

Hi-Speed USB 2.0?

e main difference is speed. e original ver­sion of the interface is capable of throughput up to
12Mb/s. Hi-Speed USB 2.0 supports data speeds up to
480 Mb/s, making it 40 times faster than its predecessor.
is increased bandwidth translates into higher perfor­mance in demanding applications requiring high trans­fer rates.

What Are The Ideal Uses For USB?

■

USB is perfect for more traditional connections such
as keyboards, mice, joysticks and scanners. ese types
of devices don’t require fast data transfer rates, and oper­ate very successfully at the slower speeds.

scanners will all benefit from the added bandwidth and
performance gains of the new implementation of the
USB standard. Hi-Speed USB 2.0 provides the neces­sary fast data transfer rates that today’s devices require,
and combines the earlier specifications so older devices
that operated under the original USB standards will still
work with Hi-Speed USB 2.0.

Will USB Devices Run Faster When Con-

■

nected To A Hi-Speed USB 2.0 Bus?

Unfortunately, no. e Hi-Speed USB 2.0 specifica­tion is specifically written to allow developers to design
higher speed peripherals that can take advantage of the
extra bandwidth. USB devices, though, will still operate
at 12Mb/s at full-speed and 1.5Mb/s at low-speed on a
Hi-Speed USB 2.0 bus. Even though USB devices won’t
run any faster, they can work alongside Hi-Speed USB

2.0 devices on the same bus. However, if you plug in a
Hi-Speed USB 2.0 device to a USB bus, the speed of
the Hi-Speed USB 2.0 device will decrease to 12Mb/s.

What Is A USB Hub?

■

Technically, you can connect up to 127 devices to a
single USB bus. For more than two devices, though, you
must make new connections using a peripheral called
a “hub.” A hub, which you hook up directly to a USB
connector on your computer, usually has 4 or 7 output
connections enabling you to connect the same number
of peripherals. One of the hub’s main functions is to re­generate signals that lose strength as they are transmit­ted via the USB cable. By connecting yet another hub to
a connector on the existing hub, you can then plug in a
new set of peripherals etc, up to a maximum of 127.

What Are The Ideal Applications For

■

Hi-Speed USB 2.0?

Digital cameras, CD/DVD drives, hard drives and

Some hubs have no power supply and others are
self-powered. When you choose a hub, opt for the self­powered variety, as they have their own AC adapter.
e most powerful hubs provide 0.5A of power to each

LaCie d2 Quadra

Quadruple Interface Hard Drive

USB Questions & Answers

page 38

port.

If you buy a hub, make sure that it supports per-port
switching. is function prevents the entire chain of pe­ripherals from freezing up if one of them is not working
properly or is down.

Will Hi-Speed USB 2.0 Devices Work On

■

USB Hubs And Vice Versa?

You can use your Hi-Speed USB 2.0 devices with
USB hubs, but the peripherals will be limited to USB
performance levels.

ere are Hi-Speed USB 2.0 hubs that are able to
communicate in three modes: high-speed (480Mb/s),
full-speed (12Mb/s), and low-speed (1.5Mb/s). Hi­Speed USB 2.0 is backwards compatible, so you will
be able to connect USB devices to Hi-Speed USB 2.0
hubs; however, the USB devices will still maintain their

normal performance levels (i.e. 12 Mb/s).

In order to achieve the fast data transfer rates of Hi-

Speed USB 2.0, you must connect your Hi-Speed USB

2.0 device directly to a Hi-Speed USB 2.0 port on ei­ther a computer or hub.

For more information about the USB interface,

please visit: www.lacie.com/technologies

TeChNICAl NOTe:

Avoid using USB connectors found on certain pe-

•
ripherals such as keyboards. ese are passive (or
passthrough) connectors that lead to power loss
and unstable operation.

Only use USB cables shorter than 5 meters (ap-

•
proximately 15 feet). Using longer cables may
cause the peripherals to malfunction due to exces­sive reduction in electrical signal strength.

LaCie d2 Quadra

Quadruple Interface Hard Drive

7. eSATA Questions & Answers

What is eSATA?

■

Your LaCie d2 Quadra Hard Drive uses the latest
in SATA technology, allowing interface (or bus) transfer
rates of up to 1.5Gb/s. SATA technology was originally
developed to serve as an internal interface, delivering
improved performance to internal connections. Soon
after, eSATA, a connector that can be used for SATA I
as well as SATA II, was developed, allowing for the use
of shielded cables outside the PC.

eSATA technology was developed to be rugged and
durable. eSATA connectors do not have the “L” shaped
design of other SATA connectors. In addition, the guide
features are vertically offset and reduced in size to pre­vent the use of unshielded internal cables in external ap­plications.

Initial Serial ATA technology removed the perfor­mance bottleneck of the Parallel ATA specification, and
follows a clearly defined road map to greater and greater
data transfer rates and feature improvements.

Deriving its name from the way that it transmits
signals, in a single stream, or serially, Serial ATA op­erates in a point-to-point topology. is connectiv­ity methodology delivers the entire available interface
bandwidth to each device, allowing each device to op­erate at its maximum throughput, and provides direct
communication between the device and the system at
any time, reducing arbitration delays associated with
shared bus topologies.

eSATA Questions & Answers

page 39

What are the features and benefits of Serial

■

ATA and Serial ATA II?

e Serial ATA specification provides several key
features that will help spur widespread implementa­tion:

Performance: Serial ATA is a point-to-point topol-

•

ogy, and does not have to share the bus, instead dedi­cating full bandwidth to the device. ese dedicated
links make creating a Serial ATA RAID array quick
and relatively inexpensive to implement.

Easy installation and configuration: ere are no de-

•

vice IDs, termination or master/slave conflicts, and
the standard supports hot-plug connectivity. Drives
can be added, upgraded or removed without having
to power down the whole system.

Improved reliability: Serial ATA also uses 32-bit cy-

•

clic redundancy checking (CRC) on all transfers to
ensure correct data transmissions. Due to this CRC
capability, Serial ATA performs protection and re­covery features at multiple levels: PHY layer, link
layer and transport and software layers.

Command optimization: Serial ATA utilizes Na-

•

tive Command Queing (NCQ) and first party direct
memory access (DMA) to intelligently order com­mands in an internal queue within the drive, with­out having to involve the host CPU. Judging its own
drive head’s angular and rotational position, the drive
selects a data transfer from the queue that will mini­mize both its seek and rotational latencies.

What are the key differences between SATA I

■

and SATA II technology?

For single drive configurations, SATA I, SATA II
and FireWire 800 will have about the same performance.
However, in a RAID0 configuration, SATA I and SATA
II will allow faster transfer rates than FireWire 800,
which may limit transfer rates.

Simplified structure: Serial ATA utilizes a more ef-

•
ficient signaling voltage (250mV vs. 5V for Parallel
ATA), and much smaller, thinner and compact cables
and connectors. Due to the simplified cabling (the
reduction in the number of pins and wires), the num­ber of fault possibilities decreases.

Seamless integration: Serial ATA maintains register

•
and software compatibility with Parallel ATA, and

LaCie d2 Quadra

Quadruple Interface Hard Drive

eSATA Questions & Answers

page 40

should be transparent to both the BIOS and oper­ating system. Simply add more Serial ATA links to
increase the number of connectivity points in your
system.

What are the ideal uses of Serial ATA?

■

Although the specification supports all ATA and
ATAPI devices (i.e. CD, DVD, tape drives, etc.), and
delivers superior performance than both Hi-Speed USB

2.0 and FireWire/IEEE 1394, external Serial ATA con­nectors are intended for storage devices. Serial ATA
works best in storage environments that require high
data throughput to deliver large files quickly and effi­ciently, maximizing the storage systems utilization and
enhancing overall productivity.

Due to its performance, reliability, scalability and
cost-effectiveness, Serial ATA can be implemented in a
wide-range of settings, from desktop usage to network
storage applications.

LaCie d2 Quadra

Quadruple Interface Hard Drive

8. Troubleshooting

Troubleshooting

page 41

In the event that your LaCie d2 Quadra Hard Drive is
not working correctly, please refer to the following check­list to find out where the problem is coming from. If you
have gone through all of the points on the checklist and
your drive is still not working correctly, please have a look
at the FAQs that are regularly published on our website –

www.lacie.com.

One of these FAQs may provide an answer to your
specific question. You can also visit the drivers pages,
where the most recent software updates will be avail­able. If you need further assistance, please contact your
LaCie reseller or LaCie Technical Support (see page 46,

Contacting Customer Support for details).

8.1. Mac Users

Problem Question Answer

e drive is not recog­nized by the computer.

Does an icon for the drive appear
on the desktop?

ere should be an icon for the LaCie drive on the desktop. If the
drive does not appear, follow the rest of the Troubleshooting tips to
isolate the problem.

Manual Updates

■

LaCie is constantly striving to give you the most
up-to-date, comprehensive User’s Manuals available on
the market. It is our goal to provide you with a friendly,
easy-to-use format that will help you quickly install and
utilize the many functions of your new device.

If your manual does not reflect the configurations of
the product that you purchased, please check our web­site for the most current version available.

Does your computer’s configuration
meet the minimum system require­ments for use with this drive?

Is the drive’s power supply con­nected and turned on?

Did you follow the correct installa­tion steps for the specific interface
and operating system.

Are both ends of the FireWire,
eSATA or USB cables firmly at­tached?

Check page 7, Minimum System Requirements for more informa-
tion.

Make sure that the power supply is properly connected (see page
15, Connecting e Power Supply), that the drive has been turned
on by pressing the On/Off/Auto button the back of the drive, and
that the outlet the power supply is connected to is also turned on.

Review the installation steps on pages 16-19, Connecting e

Interface Cable.

Check both ends of the FireWire, eSATA or USB cables and make
sure that they are fully seated in their respective ports. Try discon­necting the cables, waiting 10 seconds, and then reconnecting them.
If the drive is still not recognized, restart your computer and try
again.

LaCie d2 Quadra

Quadruple Interface Hard Drive

Problem Question Answer

Troubleshooting

page 42

e drive turns on
and off when you
turn your computer
on and off (USB and
FireWire connections
only).

e drive is not recog­nized by the computer.

Error messages under
Mac OS 10.x.

is is normal. Your drive has an autoswitching power feature, which means that if your drive is connected
to your computer, turning the computer on will automatically turn the drive on. Likewise, turning the
computer off will automatically turn the drive off. If you wish to power off the drive while it is connected
to your computer, first make sure that your computer is not accessing the drive and then follow the steps in
page 21, Disconnecting Your LaCie d2 Quadra Hard Drive. After you have disconnected the drive, fkip the
On/Off/Auto button on the back of the drive to turn the drive off.

Have the USB, eSATA or FireWire
drivers been installed correctly and
enabled?

Is there a conflict with other device
drivers or extensions?

Has the drive been formatted? Make sure that the drive has been formatted properly. Please see

Does your computer’s operating
system support the file system?

Did you get an “Error –50” message
while copying to a FAT 32 volume?

Open Apple System Profiler and click on the Devices and Vol-
umes tab. If your device is not listed, recheck the cables and try the
other troubleshooting tips listed here.

Contact LaCie Technical Support for help.

pages 31, Formatting And Partitioning Your LaCie d2 Quadra

Hard Drive and 30, Helpful Information for more details.

Check your computer’s documentation and see pages 31, Format-

ting And Partitioning Your LaCie d2 Quadra Hard Drive and 30,
Helpful Information for more information.

When copying files or folders from Mac OS 10.x to a FAT 32 vol­ume, certain characters cannot be copied. ese characters include,
but are not limited to:
? < > / \ :
Check your files and folders to ensure that these types of characters
are not being used.

e drive is working
slowly.

e drive is not run­ning noticeably faster
when connected via
Hi-Speed USB 2.0.

Did you get an error message telling
you that the drive has been discon­nected when coming out of sleep
mode?

Are you having problems getting
your FireWire device to be recog­nized?

Are there other USB, eSATA or
FireWire devices connected to the
same port or hub?

Are you operating in Mac OS 9.x? Apple does not support the Hi-Speed USB 2.0 standard under

Are you operating in Mac OS 10.x? Apple has only recently begun incorporating native Hi-Speed USB

Simply ignore this message. e drive will remount to the desktop.
LaCie drives conserve power by spinning down when you set your
computer to sleep mode, and when the computer is “woken” from
sleep, it does not give the drive enough time to spin-up from its
sleep mode.

If you are having problems with your FireWire connection under
Mac OS 10.2.x, upgrade to the latest Mac OS version.

Disconnect any other USB, eSATA or FireWire devices and see if
the drive’s performance increases.

Mac OS 9.x. You will be limited to the slower transfer rates of the
original USB standard.

2.0 ports in their computers. To achieve Hi-Speed USB 2.0 transfer
rates, you will need to add a Hi-Speed USB 2.0 PCI or PC card to
your computer.

LaCie d2 Quadra

Quadruple Interface Hard Drive

Problem Question Answer

Troubleshooting

page 43

e drive is not run­ning noticeably faster
when connected via
Hi-Speed USB 2.0.

System fan is not
running.

Is the drive connected to a USB
port on your computer, or to a USB
hub?

Is the drive connected to a Hi­Speed USB 2.0 port on your
computer?

Does your computer or operating
system support Hi-Speed USB 2.0?

Confirm the outlet is powered, verify power connections, and try an alternate power cable. e fan on the
LaCie d2 Quadra Hard Drive does not run continuously; it is activated at certain temperatures.

Your drive may not have a fan. e LaCie d2 Quadra comes in different capacities, and only the highest
capacities feature a drive fan.

If your drive is connected to a USB port or hub, this is normal. A
Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0
performance levels when it is connected directly to a Hi-Speed
USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will
operate at the slower USB transfer rates. For more information,
please see page 37, USB Questions And Answers.

Check to see that the Hi-Speed USB 2.0 drivers for both your host
bus adapter and device have been installed correctly. If in doubt,
un-install the drivers and re-install them.

See page 7, Minimum System Requirements.

8.2. Windows Users

Problem Question Answer

e drive is not recog­nized by the computer.

Has the drive been formatted? Make sure that the drive has been formatted properly. Please see

pages 31, Formatting And Partitioning Your LaCie d2 Quadra

Hard Drive and 30, Helpful Information for details.

Does your computer’s operating
system support the file system?

Is there an icon for the drive in My
Computer?

Does your computer’s configuration
meet the minimum system require­ments for use with this drive?

Is the drive’s power supply con­nected and turned on?

Did you follow the correct installa­tion steps for the specific interface
and operating system.

Check your computer’s documentation and see pages 31, Format-

ting And Partitioning Your LaCie d2 Quadra Hard Drive and 30,
Helpful Information for details.

Go into My Computer and look for an icon and drive letter as­signed to the LaCie drive. If the drive does not appear, follow the
rest of the Troubleshooting tips to isolate the problem.

Check page 7, Minimum System Requirements for more informa-
tion.

Make sure that the power supply is properly connected (see page
15, Connecting e Power Supply), that the drive has been turned
on by flipping the On/Off/Auto button on the back of the drive,
and that the outlet the power supply is connected to is also turned
on.

Review the installation steps on pages 16-19, Connecting e

Interface Cable.

LaCie d2 Quadra

Quadruple Interface Hard Drive

Problem Question Answer

Troubleshooting

page 44

e drive is not recog­nized by the computer.

e drive turns on
and off when you
turn your computer
on and off (USB and
FireWire connec­tions).

Are both ends of the FireWire,
eSATA or USB cables firmly at­tached?

Have the FireWire, eSATA or USB
drivers been installed correctly and
enabled?

Is there a conflict with other device
drivers or extensions?

is is normal. Your drive has an autoswitching power feature, which means that if your drive is connected
to your computer, turning the computer on will automatically turn the drive on. Likewise, turning the com­puter off will automatically turn the drive off. If you wish to power off the drive while it is connected to your
computer, first make sure that your computer is not accessing the drive and then follow the steps page 21,

Disconnecting Your LaCie d2 Quadra Hard Drive. After you have disconnected the drive, flip the On/Off/

Auto button on the back of the drive to turn the drive off.

Check both ends of the FireWire or USB cables and make sure
that they are fully seated in their respective ports. Try disconnecting
the cables, waiting 10 seconds, and then reconnecting them. If the
drive is still not recognized, restart your computer and try again.

Windows 2000 Users:
Go to Start Menu > Settings > Control Panel > System > Hard-

ware tab > Device Manager button > USB Controller or IEEE
1394 Controller. Click on the + sign next to the controller icon,

and you should see your device listed.

Windows XP Users:
Go to Start Menu > Control Panel > Performance and Mainte-

nance > System > Hardware tab > Device Manager button > USB
Controller or IEEE 1394 Controller. Click on the + sign next to

the controller icon, and you should see your device listed.

If you still can’t see your device, recheck the cables and try the other
troubleshooting tips listed here.

Contact LaCie Technical Support for help.

FireWire 800 does not
work under Windows

2000.

e drive is working
slowly.

Have you installed the Windows
2000 Service Pack 4?

Are there other USB, eSATA or
FireWire devices connected to the
same port or hub?

In order to operate FireWire 800 devices under Windows 2000,
the Service Pack 4 update must be installed. is is a free download
offered on Microsoft’s website.

Disconnect any other USB, eSATA or FireWire devices and see if
the drive’s performance increases.

LaCie d2 Quadra

Quadruple Interface Hard Drive

Problem Question Answer

Troubleshooting

page 45

e drive is not run­ning noticeably faster
when connected via
Hi-Speed USB 2.0.

e drive is not run­ning noticeably faster
when connected via
Hi-Speed USB 2.0.

System fan is not
running.

Is the drive connected to a USB
port on your computer, or to a USB
hub?

Is the drive connected to a Hi­Speed USB 2.0 port on your
computer?

Does your computer or operating
system support Hi-Speed USB 2.0?

Are you using a certified Hi-Speed
USB 2.0 cable to connect your
drive?

Are you using Windows 98 SE or
Windows Me?

Confirm the outlet is powered, verify power connections, and try an alternate power cable. e fan on the
LaCie d2 Quadra Hard Drive does not run continuously; it is activated at certain temperatures.

If your drive is connected to a USB port or hub, this is normal. A
Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0
performance levels when it is connected directly to a Hi-Speed
USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will
operate at the slower USB transfer rates. For more information,
please see page 37, USB Questions And Answers.

Check to see that the Hi-Speed USB 2.0 drivers for both your host
bus adapter and device have been installed correctly. If in doubt,
un-install the drivers and re-install them.

See page 7, Minimum System Requirements.

Ensure that the cable you are using has been properly certified.
e Hi-Speed USB 2.0 cable that was shipped with your LaCie
drive has been properly certified and tested to comply with USB
standards.

ese systems are not supported; USB will not work with either
Windows 98 SE or Windows Me.

Your drive may not have a fan. e LaCie d2 Quadra comes in different capacities, and only the highest
capacities feature a drive fan.

LaCie d2 Quadra

Quadruple Interface Hard Drive

9. Contacting Customer Support

Before You Contact Technical Support■

Read the User Manual and review the Troubleshoot-

1.
ing section.

Try to isolate the problem. If possible, make the

2.
drive the only external device on the CPU, and make
sure that all of the cables are correctly and firmly at­tached.

If you have asked yourself all of the pertinent ques­tions in the troubleshooting checklist, and you still can’t
get your LaCie drive to work properly, contact us via
the contacts on page 47. Before contacting us, make sure

Contacting Customer Support

page 46

that you are in front of your computer and that you have
the following information on hand:

Your LaCie drive’s serial number

•
Operating system and version

•
Computer brand and model

•
Amount of memory installed

•
Names of any other devices installed on your

•
computer, including CD/DVD burners

Information to Include in Email Correspondence■

Information Where to Find Information

1. LaCie d2 Quadra Hard Drive serial number Located on a sticker at the back of drive or on the original packaging

2. LaCie d2 Quadra Hard Drive file format Mac users:

Select the d2 Quadra Hard Drive icon on the desktop and press Com­mand + I, or press the Control key and choose Get Info.

Windows users:
Right click the d2 Quadra Hard Drive icon and select Properties.

3. Macintosh/PC model Mac users:
Click on the Apple icon in the menu bar and select About this Mac.

4. Operating system version

5. Processor speed

6. Computer memory

7. e brands and models of other internal and external

peripherals installed on my computer

Windows users:
Right click My Computer and select Properties > General.

Mac users:
Click on the Apple icon in the finder bar and select About this Mac.
Select More Info... e Apple System Profiler will launch and will
list your internal and external peripherals.

Windows users:
Right click My Computer and select Properties > Hardware.

LaCie d2 Quadra

Quadruple Interface Hard Drive

9.1. LaCie Technical Support Contacts

Contacting Customer Support

page 47

LaCie Asia, Singapore, and Hong Kong

Contact us at:
http://www.lacie.com/asia/contact/

LaCie Belgium

Contact us at:
http://www.lacie.com/be/contact/ (Français)

LaCie Denmark

Contact us at:
http://www.lacie.com/dk/contact

LaCie France

Contact us at:
http://www.lacie.com/fr/contact/

LaCie Italy

Contact us at:
http://www.lacie.com/it/contact/

LaCie Netherlands

Contact us at:
http://www.lacie.com/nl/contact/

LaCie Australia

Contact us at:
http://www.lacie.com/au/contact/

LaCie Canada

Contact us at:
http://www.lacie.com/caen/contact/ (English)

LaCie Finland

Contact us at:
http://www.lacie.com/fi/contact/

LaCie Germany

Contact us at:
http://www.lacie.com/de/contact/

LaCie Japan

Contact us at:
http://www.lacie.com/jp/contact/

LaCie Norway

Contact us at:
http://www.lacie.com/no/contact/

LaCie Spain

Contact us at:
http://www.lacie.com/es/contact/

LaCie Switzerland

Contact us at:
http://www.lacie.com/chfr/contact/ (Français)

LaCie Ireland

Contact us at:
http://www.lacie.com/ie/contact/

LaCie International

Contact us at:
http://www.lacie.com/intl/contact/

LaCie Sweden

Contact us at:
http://www.lacie.com/se/contact

LaCie United Kingdom

Contact us at:
http://www.lacie.com/uk/support/request/

LaCie USA

Contact us at:
http://www.lacie.com/contact/

LaCie d2 Quadra

Quadruple Interface Hard Drive

10. Warranty Information

Warranty Information

page 48

LaCie warrants your drive against any defect in ma­terial and workmanship, under normal use, for the peri­od designated on your warranty certificate. In the event
this product is found to be defective within the warranty
period, LaCie will, at its option, repair or replace the
defective drive. is warranty is void if:

e drive was operated/stored in abnormal use or

•

maintenance conditions;

e drive is repaired, modified or altered, unless such

•

repair, modification or alteration is expressly autho­rized in writing by LaCie;

e drive was subjected to abuse, neglect, lightning

•

strike, electrical fault, improper packaging or acci­dent;

e drive was installed improperly;

•

e serial number of the drive is defaced or missing;

•

e broken part is a replacement part such as a pick-

•

up tray, etc.

e tamper seal on the drive casing is broken.

•

LaCie will not, under any circumstances, be liable
for direct, special or consequential damages such as, but
not limited to, damage or loss of property or equipment,
loss of profits or revenues, cost of replacement goods,
or expense or inconvenience caused by service interrup­tions.

Any loss, corruption or destruction of data while us­ing a LaCie drive is the sole responsibility of the user,
and under no circumstances will LaCie be held liable for
the recovery or restoration of this data.

Under no circumstances will any person be entitled
to any sum greater than the purchase price paid for the
drive.

To obtain warranty service, call LaCie Techni­cal Support. You will be asked to provide your LaCie
product’s serial number, and you may be asked to furnish
proof of purchase to confirm that the drive is still under
warranty.

All drives returned to LaCie must be securely pack­aged in their original box and shipped with postage pre­paid.

LaCie and its suppliers accept no liability for any
loss of data during the use of this device, or for any of
the problems caused as a result.

ImpOrTANT INfO: Register online for free

technical support: www.lacie.com/register

LaCie d2 Quadra

Quadruple Interface Hard Drive

Glossary

Glossary

page 49

Asynchronous – Data transfer method where the data is
transferred independently of other processes. With this
transfer method, the intervals between transmissions
can vary, and data can be resent if it is initially missed.

Backup – (1) e act of creating at least one additional
copy of data onto a different (and safe) storage device
from where it can be retrieved at a later time if needed.
(2) A copy of a file, directory, or volume on a separate
storage device from the original, for the purposes of re­trieval in case the original is erased, damaged, or de­stroyed.

Bit – e smallest measure of computerized data, either
a 1 or a 0. Eight bits equal one byte, or one character.

Block – A very small section of the storage media com­prised of one or more sectors. A block is the smallest
amount of space allocated on a drive for data storage. By
default, a sector of data consists of 512 bytes.

Buffer – RAM cache that is faster than the data that is
being delivered. Buffers are used so data may be stored
and delivered to the receiving item as it is needed.

Bus – Electronic links that enable data to flow between
the processor, RAM and extension cables (peripherals).

disk drives, the keyboard, the video subsystem and other
peripherals, such as the mouse, modem or printer. e
configuration also implies software: the operating sys­tem and various device managers (drivers), as well as
hardware settings and options set by the user via con­figuration files.

Controller – is is a component or an electronic card
(referred to in this case as a “controller card,” such as
PCI or PCMCIA cards) that enables a computer to
communicate with or manage certain peripherals. e
controller manages the operation of the peripheral asso­ciated with it, and links the PC bus to the peripheral via
a ribbon cable inside the PC. An external controller is
an expansion card which fills one of the free slots inside
your PC and which enables a peripheral (CD-ROM
drive, scanner or printer, for instance) to be connected
to the computer.

Cross-platform – Term that refers to a device that is
able to be operated by both Mac and Windows operat­ing systems.

Data Stream – e flow of data that accomplishes a task,
usually related to moving data from storage to computer
RAM or between storage devices.

Byte – A sequence of adjacent binary digits, or bits, con­sidered as a unit, 8 bits in length. ere are 8 bits in 1
byte. See also MB (Megabyte) or GB (Gigabyte).

Cache, -ing – is is an area of electronic storage (usu­ally RAM) set aside to store frequently used data from
electromechanical storage (hard drives, floppy disks,
CD/DVD-ROM, tape cartridges, etc.) erefore, stor­ing frequently used data in RAM can enhance your
system’s overall response to disk-intensive operations
significantly.

Configuration – When talking about a PC, configu­ration is understood to be the sum of the internal and
external components of the system, including memory,

Digital – Discrete information that can be broken down
to zero or one bits.

Driver (peripheral manager) – A software component
that enables the computer system to communicate with
a peripheral. Most peripherals will not operate correctly
– if at all – if the appropriate drivers are not installed on
the system.

File System – Links the physical map of a disc to its
logical structure. anks to the file system, users and
computers can easily display path, directories and files
recorded onto the disc.

Firmware – Permanent or semi-permanent instructions

LaCie d2 Quadra

Quadruple Interface Hard Drive

Glossary

page 50

and data programmed directly into the circuitry of a
programmable read-only memory or an electronically­erasable, programmable read-only memory chip. Used
for controlling the operation of the computer or tape
drive. Distinct from the software, which is stored in ran­dom access memory and can be altered.

Folder – A list created on a disk to store files. Creating
folders and sub-folders enables you to organize the stor­age of your files in a logical, hierarchical manner so that
you can find and manage them more easily.

Format, -ting, -ted – is is a process where a device
is prepared to record data. In this process, the hard disk
writes special information onto its own recording sur­faces into areas (blocks) that are ready to accept user
data. Since this operation causes all current user data
stored on the hard disk to be lost, this is an infrequent
operation that usually only happens at the factory that
created the hard disk. It is unusual for something to
happen to a hard disk that requires the end-user to ini­tially perform this operation.

equipment to another, such as a hard drive to an adapter
or an adapter to a system bus. Protocol means a set of
rules for operating the physical interface, such as: do not
read or write before the drive is ready.

I/O (Input/Output) – Refers to an operation, program
or device whose purpose is to enter data into or to ex­tract data from a computer.

Isochronous – Data transfer method that ensures that
data flows continuously and at a steady rate. ese trans­fers provide guaranteed transmission opportunities at
defined intervals.

Kb (Kilobit) – Equivalent to 1,000 bits.

Kb/s – Kilobits per second. 480Kb/s is equal to 60KB/

s.

KB (KiloByte) – Basically, this means 1,000 bytes, but it
is actually 1,024 bytes.

KB/s – Kilobytes per second. A means of measuring
throughput.

GB (GigaByte) – is value is normally associated with
data storage capacity. Basically, it means a thousand mil­lion or a billion bytes. In fact, it equals 1,073,741,824
bytes (or 1,024 x 1,024 x 1,024).

Hardware – Physical components of a computer sys­tem, including the computer itself and peripherals such
as printers, modems, mice, etc.

Host Bus Adapter (HBA) – A printed circuit board
that installs in a standard microcomputer and an inter­face between the device controller and the computer.
Also called a controller.

Initialize, -ed, Initialization – After a hard drive (or
other storage device) is formatted and partitioned, some
special data needs to be written to it that helps the Mac
and Windows create files and save data. e process is
called initialization. is process, like formatting, causes
all user data on the storage device to be lost.

Interface – e protocol data transmitters, data receiv­ers, logic and wiring that link one piece of computer

Mb (Megabit) – Equivalent to 1,000,000 bits.

Mb/s – Megabits per second. A means of measuring

throughput. 480Mb/s is equal to 60MB/s.

MB (Megabyte) – Basically means one million bytes,
but is actually 1,024 Kilobytes or 1,024 x 1,024 bytes,
which equals 1,048,576 bytes.

MB/s – Megabytes per second. A means of measuring
throughput.

Media – e material or device used to store informa­tion in a storage subsystem, such as a tape cartridge, CD,
DVD or disk drive.

Operating System (OS) – Software that controls the
assignment and use of hardware resources such as mem­ory, processor time, disk space and peripherals. An op­erating system is the basis on which software (applica­tions) run. Windows, Mac OS and UNIX are among
the most common.

Overwrite – To write data on top of existing data thus

LaCie d2 Quadra

Quadruple Interface Hard Drive

Glossary

page 51

erasing the original data.

Partition, -ing – After formatting, the hard drive is not
yet ready to store files. It must be divided into sections
that will contain special information required for a Mac
or PC to operate and other sections that will contain the
files. is process of dividing up the hard drive is called
partitioning. A partition is just one section of the hard
drive that will contain either special data put there by
Silverlining or other files and data.

Peripheral – A generic term applied to printers, scan­ners, mice, keyboards, serial ports, graphics cords, disk
drives and other computer subsystems. is type of pe­ripheral often relies on its own control software, known
as a peripheral driver.

Port, hardware – A connection component (SCSI port,
for example) that enables a microprocessor to commu­nicate with a compatible peripheral.

Port, software – A memory address that identifies the
physical circuit used to transfer information between a
microprocessor and a peripheral.

RAM (Random Access Memory) – Generally referred
to as a computer’s “memory.” An integrated circuit
memory chip that allows information to be stored and
retrieved by a microprocessor or controller. e infor­mation can be stored or accessed in any order, and all
storage locations are equally accessible.

Seek Time – e amount of time (in thousandths of a
second, or milliseconds) that it takes a hard drive’s read/
write head to move to a specific location on the disk.
Average seek, then, is the average of a large number of
random samplings all over the disk. Seek time is CPU
independent, meaning that seek time is the same for a
disk drive, whether it is attached to a computer or not.

Software – In a nutshell, software is a set of instruc­tions for the computer. A set of instructions to per­form a particular task is called a program. ere are two
main types of software: system software (an operating
system such as Mac OS or Windows) which controls
the operation of the computer and application software
(programs such as Word or Excel) which enable users
to perform tasks such as word processing, spreadsheet
creation, graphics, etc.

Storage – In computers, any equipment in which infor­mation may be kept. PCs generally use disk units and
other external storage media (diskettes, CD-ROMs,
magnetic disks, etc.) for permanent storage of informa­tion.

Striping – Spreading data evenly over multiple disk
drives to enhance performance. Data striping can be
performed on a bit, byte or block basis for optimum ap­plication performance.

Transfer Rate – e rate at which the drive sends and
receives data from the controller. Transfer rates for read­ing data from the disk drive may not be the same as the
transfer rate for writing data to the disk drive. Transfer
rates are CPU dependent, meaning that regardless of
how great a transfer rate your drive is capable of, the
actual transfer rate can only be as fast as the slowest of
your hard drive and computer.

Volume – A desktop mountable storage area, may be a
partition of a hard drive, a removable disk or a cartridge.
Typically measured in Megabytes or Gigabytes.

Utility – Software designed to perform maintenance
tasks on the system or its components. Examples in­clude backup programs, programs to retrieve files and
data on disk, programs for preparing (or formatting) a
disk or and resource editors.