Kyocera Wild Card User Manual
Wild Card VMU User Guide
This manual is based on the production version of
the Kyocera Wild Card phone. Software changes
may have occurred after this printing. Kyocera
reserves the right to make changes in tech nical and
product specifications without prior notice. The
products and equipment described in this
documentation are manufactured under license
from QUALCOMM Incorporated under one or more
of the following U.S. patents:
4,901,307 5,109,390 5,267,262 5,416,797 5,506,865
5,544,196 5,657,420 5,101,501 5,267,261 5,414,796
5,504,773 5,535,239 5,600,754 5,778,338 5,228,054
5,337,338 5,710,784 5,056,109 5,568,483 5,659,569
5,490,165 5,511,073
The Kyocera Wireless Corp. (“KWC”) products
described in this manual may include copyrighted
KWC and third party software stored in
semiconductor memories or other media. Laws in
the United States and other countries preserve for
KWC and third party software providers certain
exclusive rights for copyrighted software, such as
the exclusive rights to distribute or reproduce the
copyrighted software. Accordingly, any copyrighted
software contained in the KWC products may not
be modified, reverse engineered, distributed or
reproduced in any manner not permitted by law.
Furthermore, the purchase of the KWC products
shall not be deemed to grant—either directly or by
implication, estoppel, or otherwise—any license
under the copyrights, patents, or patent
applications of KWC or any third party software
provider, except for the normal, non-exclusive
royalty-free license to use that arises by operation
of law in the sale of a product.
Kyocera is a registered trademark of Kyocera
Corporation. Brick Attack and Race 21 are
trademarks of Kyocera Wireless Corp.
QUALCOMM is a registered trademark of
QUALCOMM Incorporated.
VIRGIN and the Virgin signature logo are registered
trademarks of Virgin Enterprises Limited and are
used under license.
Openwave is a trademark of Openwave Systems
Incorporated. eZiText is a registered trademark of
Zi Corporation. TransFlash is a trademark of
SanDisk Corporation. Bluetooth trademarks are
owned by Bluetooth SIG, Inc. and used by Kyocera
Wireless Corp. under license.
All other trademarks are the property of their
respective owners.
Copyright © 2007 Kyocera Wireless Corp.
All rights reserved.
Ringer Tones Copyright © 2000-2007
Kyocera Wireless Corp.
Bluetooth® Certification
For information about Wild Card Bluetooth
Certification visit the Bluetooth Qualification
Program Web site at
qualweb.bluetooth.org.
82-G1950-2EN, Rev. 001
FCC Notice
This device complies with part 15 of the FCC rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference,
and (2) This device must accept any interference
received, including interference that may cause
undesired operation. To maintain compliance with
FCC RF exposure guidelines, if you wear a handset
on your body, use the Kyocera Wireless Corp.
(KWC) supplied and approved universal pouch
CV90-61344-03. Other accessories used with this
device for body-worn operations must not contain
any metallic components and must provide at least
15 mm separation distance including the antenna
and the user’s body.
THIS MODEL PHONE MEETS THE
GOVERNMENT’S REQUIREMENTS FOR
EXPOSURE TO RADIO WA VES.
ii
Your wireless phone is a radio transmitter and
receiver. It is designed and manufactured to not
exceed the emission limits for exposure to radio
frequency (RF) energy set by the Federal
Communications Commission of the U.S.
Government. These limits are part of
comprehensive guidelines and establish permitted
levels of RF energy for the general population. The
guidelines are based on standards that were
developed by independent scientific organizations
through periodic and thorough evaluation of
scientific studies. The standards include a
substantial safety margin designed to assure the
safety of all persons, regardless of age and health.
The exposure standard for wireless mobile phones
employs a unit of measurement known as the
Specific Absorption Rate, or SAR. The SAR limit set
by the FCC is 1.6 W/kg.*
Tests for SAR are conducted using standard
operating positions specified by the FCC with the
phone transmitting at its highest certified power
level in all tested frequency bands.
Although the SAR is determined at the highest
certified power level, the actual SAR level of the
phone while operating can be well below the
maximum value.
This is because the phone is designed to operate a t
multiple power levels so as to use only the power
required to reach the network. In general, the closer
you are to a wireless base station antenna, the
lower the power output.
Before a phone model is available for sale to the
public, it must be tested and certified by the FCC
that it does not exceed the limit established by the
government-adopted requirement for safe
exposure. The tests are performed in positions and
locations (e.g., at the ear and worn on the body) as
required by the FCC for each model.
Body-worn measurements differ among phone
models, depending upon availability of accessories
and FCC requirements. While there may be
differences between the SAR levels of various
phones and at various positions, they all meet the
government requirement for safe exposure.
The FCC has granted an Equipment Authorization
for this model phone with all reported SAR levels
evaluated as in compliance with the FCC RF
emission guidelines. SAR information on this model
phone is on file with the FCC and can be found
under the Display Grant section
www.fcc.gov/oet/fccid after searching on the
FCC ID: OVFKWC-M1000-2J0.
Additional information on SAR can be found on the
Cellular Telecommunications and Internet
Association (CTIA) web-site at
www.wow- com.co m.
* In the United States and Canada, the SAR limit for
mobile phones used by the public is 1.6 watts/kg
(W/kg) averaged over one gram of tissue. The
standard incorporates a substantial margin of
safety to give additional protection for the public
and to account for any variations in measurements.
Caution
The user is cautioned that changes or modifications
not expressly approved by the party responsible for
compliance could void the warranty and user’s
authority to operate the equipment.
Optimize your phone’s performance
Use the guidelines in this guide to learn how to
optimize the performance and life of your phone
and battery.
Air bags
If you have an air bag, DO NOT place installed or
portable phone equipment or other objects over the
air bag or in the air bag deployment area. If
equipment is not properly installed, you and your
passengers risk serious injury.
User Guide iii
Medical devices
Pacemakers—Warning to pacemaker wearers:
Wireless phones, when in the ‘on’ position, have
been shown to interfere with pacemakers. The
phone should be kept at least six (6) inches away
from the pacemaker to reduce risk.
The Health Industry Manu facturers Association and
the wireless technology research community
recommend that you follow these guidelines to
minimize the potential for interference.
• Always keep the phone at least six inches
(15 centimeters) away from your pacemaker
when the phone is turn ed on.
• Do not carry your phone near your heart.
• Use the ear opposite the pacemaker.
• If you have any reason to suspect that
interference is taking place, turn off your
phone immediately.
Hearing aids—Some digital wireless phones may
interfere with hearing aids. In the event of such
interference, you may want to consult Virgin
Mobile or call the customer service line to
discuss alternatives.
Other medical devices—If you use any other
personal medical device, consult the manufacturer
of the device to determine if it is adequately
shielded from external RF energy. Your physician
may be able to help you obtain this information.
In health care facilities—Turn your phone off in
health care facilitie s when instructed. Hospitals and
health care facilities may be using equipment t hat is
sensitive to external RF energy.
Potentially unsafe areas
Posted facilities—Turn your phone off in any
facility when posted notices require you to do so.
Aircraft—FCC regulations prohibit using your
phone on a plane that is in the air. Turn your phone
off before boarding aircraft.
Vehicles—RF signals may affect improperly
installed or inadequately shielded electronic
systems in motor vehicles. Check with the
manufacturer of the device to determine if it is
adequately shielded from external RF energy. Your
auto manufacturer may be able to help you obtain
this information.
Blasting areas—Turn off your phone where
blasting is in progress. Observe restrictions, and
follow any regulations or rules.
Potentially explosive atmospheres—Turn off your
phone when you are in any area with a potentially
explosive atmosphere. Obey all signs and
instructions. Sparks in such areas could cause
an explosion or fire, resulting in bodily injury or
death.Areas with a potentially explosive
atmosphere are often, but not always,
clearly marked.
They include:
• fueling areas such as gas stations
• below deck on boats
• transfer or storage facilities for fuel or chemicals
• vehicles using liquefied petroleum gas, such as
propane or butane
• areas where the air contains chemicals or
particles such as grain, dust, or metal powders
• any other area where you would normally be
advised to turn off your vehicle engine
Use with care
Use only in normal position (to ear). Avoid dropping,
hitting, bending, or sitting on the phone.
Keep phone dry
Keep the phone dry. Damage can result if the
phone gets wet. Water damage is not covered
under warranty.
iv
Resetting the phone
If the screen seems frozen and the keypad does not
respond to keypresses, reset the phone by
completing the following steps:
1. Remove the battery door.
2. Remove and replace the battery.
If the problem persists, return the phone to the
dealer for service.
Accessories
Use only Kyocera-approved accessories with
Kyocera phones. Use of any unauthorized
accessories may be dan gerous and will invalidate
the phone warranty if said accessories cause
damage or a defect to the phone.
Radio Frequency (RF) energy
Your telephone is a radio transmitter and receiver.
When it is on, it receives and sends out RF energy.
Virgin Mobile’s network controls the power of the
RF signal. This power level can range from 0.006 to
0.6 watts. In August 1996, the U.S. Federal
Communications Commission (FCC) adopted RF
exposure guidelines with safety levels for hand-held
wireless phones. These guidelines are consistent
with the safety standards previously set by both
U.S. and international standards bodies in the
following reports:
• ANSI C95.1 (American National Standards
Institute, 1992)
• NCRP Report 86 (National Council on
Radiation Protection and Measurements, 1986)
• ICNIRP (International Commission on NonIonizing Radiation Protection, 1996)
Your phone complies with the standards set by
these reports and the FCC guidelines.
E911 mandates
Where service is available, this handset complies
with the Phase I and Phase II E911 Mandates
issued by the FCC.
Hearing Aid Compatibility (HAC) features
This Virgin Mobile phone has received a HAC
performance rating (designated by the letter M
followed by a number). The rating for this phone is
identified on the outside of this phone’s original
packaging. While there is no guarantee, digital
wireless phones that receive a minimum of an M3
rating should provide acceptable performance with
most hearing aids. Hearing loss and hearing aids
are highly individualized, however, so optimal
performance cannot be guaranteed. Other factors,
such as type of hearing aid device or degree of
hearing loss, also can affect a phone’s performance
for a particular user.
Hearing aids and wireless phones
A hearing aid uses a microphone to collect and
convert sound waves to electrical signals. The
hearing aid then amplifies and converts the
electrical signals back to audible sounds for the
hearing aid user to hear. Radio Frequency (RF)
emissions generated by digital wireless phones
often interfere with the operation of a hearing aid’s
microphone, distorting the amplified audible sound.
In addition, hearing aid microphones tend to collect
ambient noise and amplify these sounds, interfering
with the desired audio transmission.
ANSI standard
To diminish interference between wireless phones
and hearing aids, the FCC requires wireless
carriers to offer phones that meet the American
National Standards Institute (ANSI) C63.19
standard for reduced RF emissions. Wireless
phones that comply with the FCC’s hearing aidcompatibility (HAC) regu lation s must receive a
minimum rating of “M3” for RF emissions under the
ANSI C63.19 standard. The “M” rating refers to the
phone’s RF emissions level for use with hearing
aids operating in the microphone setting.
User Guide v
The higher the phone’s “M” rating, the more likely
the phone is compatible with a hearing aid
operating in the microphone setting. Hearing aids
also have ratings similar to wireless phones.
Most newer hearing aid models receive at least
an M2 rating.
To determine the level of compatibility between
your hearing aid and this Virgin Mobile HACcertified phone, combine the M rating of your
hearing aid and the M rating of this phone. For
example, if you pair an M3 hearing aid with an M4
phone, you will achieve a combined rating of 7.
• Any combined rating equal to or greater than 6
provides excellent performance.
• Any combined rating equal to 5 offers
good performance.
• Any combined rating equal to 4 offers
acceptable performance.
T-Ratings—Phones rated T3 or T4 meet FCC
requirements and are likely to be more usable with
a hearing device’s telecoil (“T Switch” or
“Telephone Switch”) than unrated phones. T4 is the
better/higher of the two ratings. (Note that not all
hearing devices have telecoils in them.)
Hearing devices may also be measured for
immunity to this type of interference. Your hearing
device manufacturer or hearing health professional
may help you choose the proper rating for your
mobile phone. The more immune your hearing aid
is, the less likely you are to experience interference
noise from mobile phones.
Please visit www.virginmobileusa.com if you
have any additional questions about hearing
aid-compatibility.
Battery and charger specifications
Charger Input Output
CE90-R2233 100-240 VAC / 50/60 Hz 5V 350mA
CV90-G2926 100-240 VAC / 50/60 Hz 4.5V 1.2A
CV90-K0281 100-240 VAC / 50/60 Hz 4.5V 600mA
Standard Battery (5mm):
CV90-N3344 3.7V / 900 mAh
Kyocera Wireless Corp.
10300 Campus Point Drive
San Diego, CA 92121 USA
www.kyocera-wireless.com
To purchase accessories, visit
www.kyocera-wireless.com/store or
www.virginmobileusa.com.
vi
Table of Contents
1 Getting started . . . . . . . . . . . . . . . . . . . . . . 1
Phone battery. . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Purchasing accessories . . . . . . . . . . . . . . . . . . . .2
Finding your phone’s serial
number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Phone activation. . . . . . . . . . . . . . . . . . . . . . . . . .3
Phone overview . . . . . . . . . . . . . . . . . . . . . . . . . .4
Main menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Basic navigation. . . . . . . . . . . . . . . . . . . . . . . . .11
Guide conventions . . . . . . . . . . . . . . . . . . . . . . .11
2 Basic functions . . . . . . . . . . . . . . . . . . . . 12
Powering up. . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Making phone calls . . . . . . . . . . . . . . . . . . . . . .12
Answering phone calls . . . . . . . . . . . . . . . . . . . .12
Ending phone calls. . . . . . . . . . . . . . . . . . . . . . .13
Verifying your phone number. . . . . . . . . . . . . . .13
Activating voice dialing. . . . . . . . . . . . . . . . . . . .13
Taking a picture. . . . . . . . . . . . . . . . . . . . . . . . .13
Using custom menu . . . . . . . . . . . . . . . . . . . . . .13
3 Call features . . . . . . . . . . . . . . . . . . . . . . . 14
Volume control . . . . . . . . . . . . . . . . . . . . . . . . .14
Hold calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Speed dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
1-Touch dialing . . . . . . . . . . . . . . . . . . . . . . . . .14
Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Emergency services . . . . . . . . . . . . . . . . . . . . . .15
4 Text entry . . . . . . . . . . . . . . . . . . . . . . . . . 16
QWERTY keypad . . . . . . . . . . . . . . . . . . . . . . . .16
Number keypad . . . . . . . . . . . . . . . . . . . . . . . . .19
5 Messaging . . . . . . . . . . . . . . . . . . . . . . . . 22
Text messages . . . . . . . . . . . . . . . . . . . . . . . . . .22
Picture messages . . . . . . . . . . . . . . . . . . . . . . . .24
Email messages . . . . . . . . . . . . . . . . . . . . . . . . .26
Instant messages . . . . . . . . . . . . . . . . . . . . . . . .26
Erasing messages . . . . . . . . . . . . . . . . . . . . . . . .26
User Guide vii
Working with messages . . . . . . . . . . . . . . . . . . . 27
Message settings . . . . . . . . . . . . . . . . . . . . . . . .28
6 Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Viewing contacts list. . . . . . . . . . . . . . . . . . . . . .30
Adding contacts . . . . . . . . . . . . . . . . . . . . . . . . .30
Working with contacts . . . . . . . . . . . . . . . . . . . .31
Using contact groups . . . . . . . . . . . . . . . . . . . . .34
Searching contacts. . . . . . . . . . . . . . . . . . . . . . .35
7 VirginXL . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Accessing VirginXL. . . . . . . . . . . . . . . . . . . . . . .36
Navigating VirginXL . . . . . . . . . . . . . . . . . . . . . . 36
Ending a VirginXL session . . . . . . . . . . . . . . . . . 36
8 My Account. . . . . . . . . . . . . . . . . . . . . . . . 37
Checking your account
balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Top-Up your account. . . . . . . . . . . . . . . . . . . . .37
For more information . . . . . . . . . . . . . . . . . . . .38
9 My stuff . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
My ringtones . . . . . . . . . . . . . . . . . . . . . . . . . . .39
My games. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
My graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
My other stuff. . . . . . . . . . . . . . . . . . . . . . . . . . .40
My sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
10 Recent calls . . . . . . . . . . . . . . . . . . . . . . . 41
Call lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Call timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
11 Pictures. . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Taking a picture. . . . . . . . . . . . . . . . . . . . . . . . .43
Picture mode options. . . . . . . . . . . . . . . . . . . . . 43
Picture mode indicators
and icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
12 Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Menu options. . . . . . . . . . . . . . . . . . . . . . . . . . .45
Bluetooth. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Keyguard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Convenience . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Call options. . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Phone information . . . . . . . . . . . . . . . . . . . . . . 57
13 Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Voice memo . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Scheduler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Alarm clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Tip calculator . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Stopwatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Flashlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
14 Voice recognition. . . . . . . . . . . . . . . . . . . 63
Voice dial list . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Voice commands. . . . . . . . . . . . . . . . . . . . . . . . 63
Voice Command Settings. . . . . . . . . . . . . . . . . . 64
15 Getting Help . . . . . . . . . . . . . . . . . . . . . . . 65
Customer Support. . . . . . . . . . . . . . . . . . . . . . . 65
Qualified service . . . . . . . . . . . . . . . . . . . . . . . . 65
Phone accessories. . . . . . . . . . . . . . . . . . . . . . . 65
Product evaluation . . . . . . . . . . . . . . . . . . . . . . 65
16 Consumer Limited Warranty. . . . . . . . . . 66
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
viii
1 Getting started
Phone battery
Installing the battery
To install the battery:
1. Hold the phone face down
and locate the screw on the
back cover.
2. Turn the screw to set the
screw slot in vertical
position to unlock the
back cover.
3. Locate the groove on the
left side of the phone and
unsnap the hooks to
remove the back cover.
4. Place the battery in the
phone casing with the
metal contacts of the
battery touching those of
the phone.
5. Replace the back cover by
sliding the notches into the
opening on the left side.
6. Snap the back panel
into place.
7. Set the screw slot in
horizontal position to lock
the back cover.
Note: To remove the battery,
make sure the phone is powered off.
User Guide 1
Charging the battery
You must have at least a partial charge in the
battery to make or receive calls.
To charge the battery:
Connect the AC adapter to the
jack on the bottom of the
phone. Do not force the AC
adapter into the jack. Plug the
adapter into a wall outlet.
The battery icon in the upper-right corner of the
screen tells you whether the phone is:
• Charging (animated icon)
• Partially charged
• Fully charged
Warning: The battery does not charge if you use
the phone while it is connected to an AC adapter.
Recharging the battery
You can safely recharge the battery at any time,
even if it has a partial charge.
Caring for the battery
General safety guidelines
• Do not disassemble or open the battery.
• Do not crush, bend, deform, puncture, or
shred the battery.
• Do not attempt to insert foreign objects into
the battery.
• Do not immerse the battery or expose it to
water or other liquids. Even if a battery appears
to dry out and operate normally, internal parts
can slowly corrode and pose a safety hazard.
• Always keep the battery between 15°C and 25°C
(59°F and 77°F). Do not expose the battery to
extremes of temperature, fire, or other hazards
such as a cooking surface, iron, or radiator.
• Never use any damaged battery.
• Only use the battery for its intended phone.
• Only use the battery with a qualified charger. Use
of an unqualified battery charger may present a
risk of fire, explosion, leakage, or other hazard.
If you are unsure about whether a charger is
qualified, contact customer support.
• Do not short-circuit the battery or allow metallic
conductive objects—such as keys, coins, or
jewelry—to contact the battery’s terminals.
• Replace the battery only with another qualified
battery. Use of an unqualified battery may
present a risk of fire, explosion, leakage, or
other hazard. If you are unsure about whether
a replacement battery is compatible, contact
customer support.
• Promptly dispose of used batteries in
accordance with local regulations and recycle
if possible. Do not dispose as household waste.
• Supervise all battery usage by children.
• Avoid dropping the phone or battery. If the
phone or battery is dropped, especially on a
hard surface, an internal short-circuit can
occur and pose a safety hazard. If you
suspect battery damage, take it to a service
center for inspection.
• Improper battery use may result in fire,
explosion, or other hazard.
Common causes of battery drain
• Playing games or using the Web.
• Keeping backlighting on.
• Taking pictures with the flash on.
• Operating in digital mode when far away from
a base station or cell site.
• Using data cables or accessories.
• Operating when no service is available, or
service is available intermittently.
• High earpiece and ringtone volume settings.
• Repeating sound, vibration, or lighted alerts.
• Extensive use of flashlight option.
Purchasing accessories
To purchase accessories for your new phone,
such as a hands-free headset, carrying case, or
car power adapter, please visit
www.virginmobileusa.com.
Finding your phone’s
serial number
To activate your Virgin Mobile account, you
need your phone's serial number. To locate
the number:
1. Turn your phone off.
2. Hold your phone face down.
3. Unlock the back cover.
2 Purchasing accessories
4. Locate the groove on the left side of the
phone. Unsnap the hooks and remove the
back cover.
5. Remove the battery by pulling back on the top
edge of the battery.
6. Your phone's serial number is an 18-digit
number located below the first barcode,
next to the D.
7. Write down the serial number.
Note: With your phone turned on, you can also
select
Menu > Settings > Phone info >
Build info to find your phone’s ID number.
Phone activation
Activating your Virgin
Mobile account
Before you can start talking, messaging, or
downloading, you need to activate service
with Virgin Mobile. To activate your Virgin Mobile
account, do one of the following with your
phone's serial number.
• Go to www.virginmobileusa.com and click
on Activate.
• Call Virgin Mobile At Your Service at
1-888-322-1122.
Programming your phone
Once your account is activated, you need to
program your Virgin Mobile phone number into
your phone. When you are ready, follow these
steps to program your phone:
1. Turn on your phone. Program your phone
using the external number keypad. DO NOT
use the internal QWERTY keyboard.
2. Dial ##VIRGIN# (that's #-#-8-4-7-4-4-6-#).
3. You are now in the Programming menu.
Scroll down to "Activate Phone" and hit "OK”.
4. Your screen will say, "Do you want to activate
your phone now ?" Select "Yes".
5. Your phone will connect to the network, and
then the screen will say “Hi. Press Start to
continue the activation process”. Scroll
down to “Start” and hit “OK”.
6. Your phone will say “We’re getting your
phone number for you,” then your phone will
display your new Virgin Mobile phone
number. Write it down.
7. Scroll down to “Finish” and hit “OK” to
complete the activation process. Your phone
will turn off and back on by itself.
It might take a couple of hours to set up the
network. Once set up, your phone displays a text
message informing that you can start talking. Also,
it may take up to 4 hours for
and Top-Up features to come online.
VirginXL, Voicemail,
User Guide 3
Phone overview
Getting to know your phone
The phone has two keypads—the number keypad and the QWERTY keypad.
Number keypad
1. External screen.
2. External Camera key activates picture mode.
3. Volume key to raise or lower speaker volume.
4. Navigation key scrolls through lists and text entry fields
and accesses shortcuts from the main screen.
5. Left option button accesses menus and functions.
6.
Speakerphone key activates the speakerphone and
answers incoming calls.
7.
Send/Talk key starts or answers a call. Press once to
activate voice command, twice to display the All Calls
list, and three times to redial the last number dialed.
Press and hold to access voice dial.
8. External number keypad for entering numbers, letters,
or symbols.
9.
* Shift key changes the text mode in text entry.
10. Jack for AC adapter (included) and data cable (sold
separately).
4 Phone overview
11. External speaker.
12. Indicator light shows missed alert when in red or
incoming call when in green.
13.
OK key selects a menu item or option.
14. Right option button accesses the contacts list and other
menu options.
15.
Back key erases characters in text entry and returns you
to the previous screen.
16.
End/Power key turns the phone on and off, ends a call
or browser session, and returns you to the main screen.
17.
# Space key enters a space during text entry. Press and
hold to activate or deactivate Silent mode.
18. Jack for hands-free headset only (sold separately).
19.
0 Next key cycles through word choices during
text entry.
Warning: Inserting an accessory into the incorrect jack
damages the phone.
User Guide 5
QWERTY keypad
When the flip is open, use the QWERTY keypad to enter numbers, letters and symbols.
1. Internal screen.
2. Internal speaker.
3. Navigation key scrolls through lists
and text entry fields and accesses
shortcuts from the main screen.
4. Left option button accesses menus
and functions.
5.
Send/Talk key starts or answers a
call. Press once to activate voice
command, twice to display the All
Calls list, and three times to redial the
last number dialed. Press and hold to
access voice dial.
6. Internal
Camera key activates picture mode.
7. Custom menu key accesses the custom menu.
8. Symbol key allows you to type symbol characters.
9.
Shift key changes the text mode in text entry.
10. Space key enters a space during text entry.
11. OK key selects a menu item or option.
12. Right option button accesses the contacts list and other menu options.
13. End/Power key turns the phone on and off, ends a call or browser session, and returns you to the
main screen.
14.
Speakerphone key activates the speakerphone and answers incoming calls.
15. Back key erases characters in text entry and returns you to the previous screen.
16. Enter key allows you to enter hard returns.
6 Phone overview
Back cover
1. Accessory eyelet (for optional straps and lanyards).
2. Camera flash and flash light.
3. Camera lens.
4. Back cover lock in unlocked status
(If locked, the screw slot is in horizontal position).
User Guide 7
Common keys
The following keys are pressed frequently when you use your phone. Throughout this user guide, these
keys are referred as follows:
Navigation key
OK key
Left option button (number keypad)
Left option button (QWERTY keypad)
Right option button (number keypad)
Right option button (QWERTY keypad)
Talk/Send key (number keypad)
Talk/Send key (QWERTY keypad)
End/Power key (number keypad)
End/Power key (QWERTY keypad)
Back key (number keypad)
Back key (QWERTY keypad)
Speakerphone key (number keypad)
Speakerphone key (QWERTY keypad)
Camera key (QWERTY keypad)
Custom menu key (QWERTY keypad)
Symbol key (QWERTY keypad)
Shift key (QWERTY keypad)
8 Phone overview
Screen icons
These icons may appear on your phone’s screen.
The phone is operating in IS95 digital mode.
The phone is receiving a signal. You can make
and receive calls. Fewer bars indicate a
weaker signal.
A call is in progress.
The phone is not receiving a signal. You
cannot make or receive calls.
The file is DRM protected.
High-speed (3G) data service is available and
active on your phone. Check Virgin Mobile’s
Web site at www.virginmobileusa.com for
availability.
(blinking) The phone is sending high-speed
data.
(blinking) The phone is receiving high-speed
data.
High-speed data service is available, but the
phone is dormant.
The battery is fully charged. The more black
bars, the greater the charge.
The alarm clock is set.
The phone is in privacy mode, is accessing a
secure Web site or the selected file is locked.
You have a text message.
New voice and text message.
New photo message.
New photo and voice message.
New photo and text message.
New photo, voice and text message.
The phone is in vibrate mode.
Position location is set to your service
provider and to emergency services.
Position location is set to emergency
services only.
The phone is in picture mode.
Camera flash mode is ready.
Speakerphone is on.
Auto-answer is on.
Bluetooth wireless technology is
enabled (On).
Bluetooth wireless technology is
disabled (Off).
You have a voice message.
User Guide 9
Main menu
The contents of the main menu are as follows:
Messaging
Send text msg
Send pic msg
Send email msg
Send IM msg
Inbox
Virgin Alerts
Outbox
Saved
Drafts
Voicemail
Erase msgs
Msg settings
Contacts
View all
Add new
Find name
Groups
Speed dial list
Voice dial list
Information
VirginXL
Launches VirginXL
My Account
Launches My Account
My stuff
My ringtones
My games
My graphics
My other stuff
My sounds
IM
Launches Mobile IM
Recent calls
All calls
Incoming calls
Outgoing calls
Missed calls
Erase call lists
Recent calls timer
All calls timer
Pictures
Take a picture
Send picture msg
My pictures
Help
Settings
Bluetooth
Keyguard
Sounds
Display
Convenience
Call options
Messaging
Camera
Security
Network
Accessories
Phone info
Tools
Voice memo
Scheduler
Alarm clock
Tip calculator
Calculator
Timer
Stopwatch
Flashlight
Note: The menu items on your phone can change depending on the services provided. For more information,
visit www.virginmobileusa.com.
10 Main menu
Basic navigation
You press your phone keys to access the various
menus and other features of your phone. Some of
the basic frequently used keys are as follows:
•
Left option button: Select items that appear
on the lower left of the display. At the main
screen, you can select
• Right option button: Select items that appear
on the lower right of the display. At the main
screen, you can select
• Navigation key: Scroll through menus and
options. You can access the following
shortcuts from the main screen.
– Scroll left to launch
– Scroll right to access
– Scroll up to access
– Scroll down to view
• OK key: Select a menu item.
• Back key: Return to the previous menu level.
• End/Power key: Return to the main screen.
Menu.
Contacts.
VirginXL.
Send text msg.
My Account.
Recent calls.
Guide conventions
In this guide the following conventions are used
when describing phone features.
Select means to press the left or right option
button, or the
display. For example, “select
press the left option button at the main screen to
access the main menu.
Press means to press a phone key. For example,
“press the
you to press the
Scroll means to press the Navigation key to move
though a list on the display. For example, “scroll
through your contacts list to choose a contact”
means to press the
scroll through the list on the display.
The greater than symbol “>” tells you to select an
option from a menu or list. For example,
Settings means to:
1. Press the left option button at the main screen
2. Scroll to the Settings option.
3. Press the OK key to select Settings.
OK key to select an item on the
Send key to make a phone call” tells
Send key on your phone.
to select
Menu.
Menu” tells you to
Navigation key up or down to
Menu >
User Guide 11
2 Basic functions
This section explains the basic functionality of
your phone. For more detailed explanation of
your phone’s features please refer to the
later chapters.
Powering up
To turn your phone on, press and hold the End
key and wait until the phone display lights up.
To turn your phone off, press and hold the
key until the phone turns off.
End
Making phone calls
Make sure you are in an area where a signal can
be received. Look for the signal strength icon on
the main screen. The more bars you see in this
symbol, the stronger the signal. If there are no
bars, move to where the signal strength is better.
When the phone has been idle for a while with no
signal, it changes to power save mode. When you
see “Power Save” on your phone’s screen, press
any key to return to normal operating mode. You
can make a phone call in one of the
following ways.
Call using a number
At the main screen:
1. Enter a phone number.
2. Press the Send key.
Call using a contact
At the main screen:
1. Select Contacts to open your contacts list.
2. Highlight a contact and press the Send key.
Call using voice commands
You can use voice commands to call a contact
from your voice dial list or to dial a phone
number. For more information, see “Voice
recognition” on page 63.
Redial a number
At the main screen:
1. Press the Send key twice to open your
call history.
2. Highlight a phone number or contact and
press the
Send key.
Tip: To redial the last number called, received or
missed, press the
Send key three times.
Answering phone calls
When a call comes in, the phone rings, vibrates,
or lights up. The phone number of the caller also
appears if it is not restricted. If the number is
stored in your contacts list, the contact
name appears.
You can answer a phone call in one of the
following ways.
12 Powering up
Answer using earpiece
Press the Send key.
Answer using speakerphone
Press the Speakerphone key.
Answer using flip
You can set the phone to answer immediately
when you open the flip. This feature does not
apply to incoming data or fax calls.
See “Open to answer” on page 51.
Ending phone calls
Press the End key.
Verifying your phone number
To verify your phone number, select Menu >
Settings > Phone info > Build info.
Activating voice dialing
At the main screen:
1. Press the Send key once.
2. Follow the prompts.
For more information, see “Voice recognition” on
page 63.
Taking a picture
At the main screen:
1. Press and hold the Camera key to start
the camera.
2. Focus on the image and select
For more information, see “Pictures” on page 43.
Capture.
Using custom menu
You can use the custom menu to quickly access
your frequently used functions.
1. With the QWERTY keypad, press the
menu
key to access the custom menu.
2. Select
3. Scroll through the list of options and press
4. Select
5. Scroll through the list of your selected
Edit.
OK to select your desired option(s). A check
mark appears next to each selected option.
(You can press
check marks.)
option(s). Your selected options appear in
the custom menu.
functions in the custom menu and press
to access your desired one.
OK again to remove
Save after checking all your desired
Custom
OK
User Guide 13
3 Call features
This chapter describes call features such as
volume, holding calls, speed dialing and
other features.
Volume control
You have several ways to control the volume of
your phone.
Adjust volume during a call
To adjust the earpiece volume during a call, press
the
Volume key up or down.
Use the speakerphone
Your phone has a built-in speakerphone. To turn
on the speakerphone, press the
key. The speakerphone icon appears on the main
screen when the speakerphone is on. To turn off
the speakerphone, press the
Note: If you press the Speakerphone key during
an incoming call, you answer the call.
Silence an incoming call
To silence the phone without answering the call,
press the
End key or select Silence.
To silence the phone and answer the call, press
the
End key and then press the Send key.
Note: In the absence of voicemail, this feature
drops the call.
Speakerphone
Speakerphone key.
Hold calls
The Hold call feature allows you to place
incoming calls on hold until you are ready to
answer them. See “Hold call” on page 52.
Speed dial
Use the speed dial feature to assign a one- or twodigit shortcut to a contact. Before you can use
speed dialing, you must save a phone number as a
contact and assign a speed dial location to it. See
“Contact number” on page 31.
To call a contact that has a speed dial location.
1. Enter the one- or two-digit speed dial
location.
2. Press the
Send key.
1-Touch dialing
The 1-touch dialing feature is the fastest way to
speed dial a contact that has a speed dial location.
See “1-Touch dialing” on page 52.
Voicemail
Configure your voicemail
Before your phone can receive voicemail
messages, you must set up a 4-10 digit passcode
and record a personal voicemail greeting.
14 Volume control
When you have set up your voicemail, all
unanswered calls to your phone are automatically
transferred to voicemail, even if your phone is in
use or turned off.
1. Press and hold the
2. Follow the system prompts to create a
password and record a greeting.
1 key.
Check voicemail
When a voice message is received, your screen
displays “New Messages” along with the symbol at
the top of your screen. The symbol flashes if
the message is urgent. Standard airtime
charges apply.
If you see “New Messages”:
1. Select
2. Follow the system prompts to retrieve
Note: To clear the screen without checking
messages, select
If you see only the voicemail message icon:
1. Select Menu > Messaging > Voice mail.
2. If you have set up your voicemail, select Call,
3. Follow the system prompts to retrieve
Call, which initiates a call to your
voicemail number.
the message.
Ignore.
to call your voicemail number.
the message.
Set voicemail alert
You can set the phone to beep or vibrate every five
minutes to remind you that you have voicemail.
See “Other alerts” on page 49.
Emergency services
Call emergency service
You can call an emergency code, even if your
phone is locked or your account is restricted.
When you call, your phone enters Emergency
mode. This enables the emergency service
exclusive access to your phone to call you back, if
necessary. To make or receive regular calls after
dialing the code, you must exit this mode.
To dial an emergency code:
1. Enter your 3-digit emergency code.
2. Press the
Note: Regardless of your 3-digit emergency code
(911, 111, 999, 000, etc.), your phone operates
as described.
Exit emergency services
When you have completed the emergency call:
1. Select Exit.
2. Select Exit again to confirm your choice.
Note: To determine who has access to your
location, see “Location” on page 56.
Send key.
User Guide 15
4 Text entry
You can enter letters, numbers, and symbols in
contacts, text messages, and your banner with
either QWERTY keypad (flip open) or the number
keypad (flip closed).
QWERTY keypad
Text entry modes
With the flip open, enter text with the QWERTY
keypad. The current text entry mode (and
capitalization setting, when applicable) are
indicated by icons.
The text entry screen has the following features:
1. The number of
remaining characters
you can enter. Allowed
length of messages can
vary depending on
your service.
2. Text entry fields.
3. Current capitalization setting.
4. Current text entry mode.
There are six text entry modes:
Case change Numbers and symbols
Normal alpha Add symbol
Rapid entry Add smiley
Note: The mode you start in depends on the task
you are doing. For example, when entering a
phone number, you are in Numbers and symbols
mode. When entering a name for a contact, you
are in Normal alpha mode.
Enter numbers and symbols
• To enter a number or symbol while in
Numbers and symbols mode, press the
appropriate key once.
• To enter a letter while in Numbers and symbols
mode, press the
the appropriate key.
• To change to and from Numbers and symbols
mode, press the
Symbol key once, then press
Symbol key twice.
Enter word letter by letter
1. To enter text while in Normal alpha mode,
press the appropriate key once.
2. To enter a number or symbol while in Normal
alpha mode, press the
press the appropriate key.
3. To change to and from Normal alpha mode,
press the
Symbol key twice.
Symbol key once, then
16 QWERTY keypad
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