Copyright Information ................................................................................................................99
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TOC vi
Get Started
The following topics give you all the information you need to set up your phone and wireless
service the first time.
User Guide Notes
Instructions to perform tasks in this guide may change depending on the software version on
your phone. All screens in this guide are simulated. Actual displays may vary.
Your Phone at a Glance
The following illustration outlines your phone’s primary external features and keys.
Get Started 1
Set Up Your Phone
You must first install and charge the battery to begin setting up your phone.
1. Install the battery.
Insert your fingernail into the slot at the side of the battery compartment cover and lift
the cover off gently.
Insert the battery, contacts end first, and gently press the battery into place.
Replace the battery compartment cover, making sure all the tabs are secure and
there are no gaps around the cover.
Get Started 2
When you insert the battery, your phone may power on automatically.
Note:
2. Charge your battery.
Plug the USB connector into the charger/accessory jack on the lower left side of your
phone.
Plug the AC adapter into an electrical outlet.
Your phone’s battery should have enough charge for the phone to turn on and find a
Note:
signal, set up voicemail, and make a call. You should fully charge the battery as soon as
possible.
3. Press and hold to turn the phone on.
If your phone is activated, it will turn on and search for Sprint service.
If your phone is not yet activated, see Activate Your Phone for more information.
Activate Your Phone
Follow the instructions below to activate your phone if it has not already been activated.
Depending on your account or how and where you purchased your phone, it may be ready to
use or you may need to activate it on your Sprint account.
● If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
● If you received your phone in the mail and it is for a new Sprint account or a new line of
service, it is designed to activate automatically.
Get Started 3
When you turn the phone on for the first time, you should see a
Activation
Update
● If you received your phone in the mail and you are activating a new phone for an existing
number on your account (you’re swapping phones), you can activate on your computer
online or directly on your phone.
Activate on your computer:
•Go to sprint.com/activate and complete the online instructions to activate your
phone.
Activate on your phone:
•Turn on your new phone. (Make sure the old one is turned off.) Your phone will
automatically attempt Hands-Free Activation.
screen, which may be followed by a
screen. Follow the onscreen instructions to continue.
PRL Update
Hands Free
screen and a
Firmware
•If an error occurs, press
start the manual activation wizard.
•Follow the on-screen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated, visit
sprint.com/support for assistance. If you do not have access to the Internet, call Sprint
Customer Service at
Do not press while the phone is being activated. Pressing cancels the activation
Tip:
process.
If you are having any difficulty with activation, visit sprint.com/support.
Note:
1-888-211-4727
ACTIVATE
from another phone.
(left softkey) to override auto-activation and
Set Up Voicemail
You should set up your voicemail and personal greeting as soon as your phone is activated.
Always use a password to protect against unauthorized access. Your phone automatically
transfers all unanswered calls to your voicemail, even if your phone is in use or turned off.
1. Press and hold in standby mode to dial your voicemail number.
2. Follow the system prompts to:
Create your password.
Record your name announcement.
Record your greeting.
Get Started 4
Important: Voicemail Password
when setting up your voicemail to protect against unauthorized access. Without a password,
anyone who has access to your phone is able to access your voicemail messages.
For more information about voicemail, see Voicemail.
– It is strongly recommended that you create a password
Sprint Account Information and Help
Find out about account passwords and information about managing your account and finding
help.
Sprint Account Passwords
You will need to create passwords to protect access to your personal account information, your
voicemail account, and your data services account. As a Sprint customer, you enjoy unlimited
access to all your information.
Account User Name and Password
If you are the account owner, you will create an account user name and password when you
sign on to sprint.com/mysprint. (Click
started.) If you are not the account owner (if someone else receives the bill for your Sprint
service), you can get a sub-account password at sprint.com/mysprint.
Sign in/Register
and then click
Sign up now!
to get
Voicemail Password
You’ll create your voicemail password when you set up your voicemail. See Set Up Voicemail
for more information on your voicemail password.
Data Services Password
With your Sprint phone, you may elect to set up an optional data services password to control
access and authorize purchases.
For more information, or to change your passwords, sign on to sprint.com/mysprint.
Manage Your Account
Manage your Sprint account from your computer, your Sprint phone, or any other phone.
Online:
sprint.com/mysprint
● Access your account information.
● Check your minutes used (depending on your Sprint service plan).
● View and pay your bill.
● Enroll in Sprint online billing and automatic payment.
Get Started 5
● Purchase accessories.
● Shop for the latest Sprint phones.
● View available Sprint service plans and options.
● Learn more about data services and other products like games, ringtones, screen savers,
and more.
From Your Sprint Phone
1. Press >
2. Select from the following options:
Account Details
Hear Minutes
Hear Balance
– or –
● Press to check minute usage and account balance.
● Press to make a payment.
● Press to access a summary of your Sprint service plan or get
answers to other questions.
My Account
: Check the used minutes.
: Pay your bill.
.
: View your account information.
Sprint Support Services
Sprint 411 and Sprint Operator Services let you easily access information and calling assistance
from your Sprint phone.
Sprint 411
Sprint 411 gives you access to a variety of services and information, including residential,
business, and government listings; movie listings or showtimes; driving directions, restaurant
reservations, and major local event information. You can get up to three pieces of information
per call, and the operator can automatically connect your call at no additional charge.
There is a per-call charge to use Sprint 411, and you will be billed for airtime.
■ Press .
Get Started 6
Sprint Operator Services
Sprint Operator Services provides assistance when you place collect calls or when you place
calls billed to a local telephone calling card or third party.
■ Press .
For more information or to see the latest in products and services, visit us online at
sprint.com/mysprint.
Get Started 7
Phone Basics
Your phone is packed with features that simplify your life and expand your ability to stay
connected to the people and information that are important to you. The following topics will
introduce the basic functions and features of your phone.
Your Phone’s Layout
The illustrations and descriptions below outline your phone’s basic layout.
Phone Basics 8
Key Functions
●
LED Indicator
●
Menu/OK Key
choice when navigating through a menu.
●
Talk Key
Calling, or activate Automatic Speech Recognition (ASR).
●
Speaker Key
speakerphone on and off during a call, or activate Automatic Speech Recognition (ASR).
●
Emergency Contacts Key
contacts. See ICE (In Case of Emergency) Contacts.
●
Earpiece
●
Display Screen
call status, the Contacts list, the date and time, and the signal and battery strength.
●
Softkeys
bottom left and right lines on the screen.
shows your phone's status at a glance.
() lets you access the phone’s menus and select the highlighted
() allows you to place or receive calls, answer Call Waiting, use 3-Way
() lets you place or receive calls in speakerphone mode, turn the
() lets you access your In Case of Emergency (ICE)
lets you hear the caller and automated prompts.
displays all the information needed to operate your phone, such as the
() let you select softkey actions or menu items corresponding to the
●
Navigation Key
standby mode. These keys can be reassigned to create customized shortcuts. See
Navigation Key Shortcuts.
●
End/Power Key
and return to standby mode.
Phone Basics 9
scrolls through the phone’s menu options and acts as a shortcut key in
() lets you turn the phone on or off, end a call, or cancel your input
●
Back Key
menu, pressing it returns you to the previous menu. This key also allows you to return to
the previous screen in a data session.
() deletes characters from the display in text input mode. When in a
●
Keypad
●
Emergency Call Key
Numbers.
●
Headset Jack
conversations.
●
Microphone
●
Battery Cover Slot
●
Volume Button
volume during a call.
●
Charger/Accessory Jack
data cable (not included).
●
Camera Button
camera mode and take pictures.
●
Camera Lens
lets you enter numbers, letters, and characters, and perform functions.
() lets you call 911 immediately. See Call Emergency
allows you to plug in an optional headset for convenient, hands-free
allows other callers to hear you clearly when you are speaking to them.
lets you open the battery cover to replace the battery.
allows you to adjust the ringtone volume in standby mode or the voice
() lets you access the Photos menu. Press and hold to activate the
, as part of the built-in camera, lets you take pictures.
allows you to connect a compatible charging cable or USB
●
Speaker
hear the caller’s voice in speakerphone mode.
●
Internal Antennas
not obstruct while using the phone.
●
QWERTY Softkeys
corresponding to the bottom left and right lines on the screen when the QWERTY
keyboard is open.
●
QWERTY Keyboard
CAUTION!
lets you hear the different ringtones and sounds. The speaker also lets you
facilitate reception and transmission. To maximize performance, do
() let you select softkey actions or menu items
slides out from the left side of the phone.
Inserting an accessory into the incorrect jack may damage the phone.
Turn Your Phone On and Off
The instructions below explain how to turn your phone on and off.
Turn Your Phone On
■ Press and hold .
Phone Basics 10
Turn Your Phone Off
Icon
Status
Network (full signal)
Network (no signal)
Data service available
Data service dormant
Data service unavailable
Network (roaming)
Bluetooth® enabled
Bluetooth visible
Bluetooth connected
Battery (full charge)
Battery charging (animated)
Ringtone & vibrate
■ Press and hold for two seconds until you see the powering-down animation on the
screen.
Your screen remains blank while your phone is off (unless the battery is charging).
Status Bar
The status bar at the top of your phone's display screen provides information about your
phone's status and options. The following tables identify the symbols you’ll see on your phone’s
display screen.
To view a list of your phone’s icons and descriptions, from the main menu, select
Tip:
>
Phone Info
>
Icon Glossary
.
Status Icons
Settings
Phone Basics 11
Icon
Status
1 beep
1 beep & vibrate
Ringtone off
Vibrate all
Silence all
Location on
Location off
TTY mode
Alarm on
Hearing aid
Multitasking virtual machine
Notification Icons
Icon
Notification
Missed call
New message
New voicemail
Urgent messages
Multiple alerts
Urgent multiple alerts
Application alerts
Phone Basics 12
Icon
Notification
Calendar
Camera Icons
Icon
Camera
Beach/snow mode
Scenery mode
Mirror image mode
Night/dark mode
Self-timer (5 seconds)
Self-timer (10 seconds)
Multiple shots
Camera resolution (2.0M)
Camera resolution (1.3M)
Camera resolution (0.3M)
Camera resolution (0.1M)
Navigate Through the Menus
The navigation key on your phone lets you scroll through onscreen items. To navigate through a
menu, press the navigation key up or down.
Many menus feature a scroll bar on the right to help you keep track of your position in the menu.
Select Menu Items
As you navigate through the menu, menu options are highlighted. Select any option by
highlighting it and pressing . If the option is numbered, you can select it by pressing the
corresponding number on the phone’s keypad.
On the slide-out QWERTY keyboard, you can press the number keys, if the items are
Note:
numbered, or to select an item.
For example, to view the Icon Glossary screen:
Phone Basics 13
1. Press to access the main menu.
2. Select
3. Select
4. Select
For the purposes of this guide, the above steps condense into:
■ Press >
Settings
Phone Info
Icon Glossary
by highlighting it and pressing .
by highlighting it and pressing .
by highlighting it and pressing .
Settings
>
Phone Info
>
Icon Glossary
Back Up Within a Menu
To go to the previous menu:
■ Press .
To return to standby mode:
■ Press .
Display Your Phone Number
.
You can display your phone number and other information about your phone and account.
■ Press >
Settings
>
Phone Info
>
Phone#/User ID
.
Enter Text
You can type on your phone using either the keypad or the slide-out QWERTY keyboard.
Slide-out QWERTY Keyboard
Open the slide-out QWERTY keyboard to type faster and more conveniently.
1. Hold the phone sideways, with the front panel keypad to your right.
2. Push the screen panel up with your thumbs to reveal the slide-out keyboard.
Phone Basics 14
When the slide-out keyboard is opened, the display stays in landscape mode and you can
Note:
use the keypad on the front panel for entering numbers.
3. Start an app or select a field that requires entry of text or numbers.
4. Press the letter keys to enter text. Press the following keys to enter uppercase letters,
numbers, special characters, or symbols:
Shift key
()
• Press once to capitalize the next letter you select.
• Press twice to lock the key and type a series of uppercase letters (this works just
like the Caps Lock key on your computer keyboard).
•To unlock, press the shift key once again.
As you press the shift key, the capitalization style changes as
Note:
mode), or
XT9Word
>
XT9WORD
>
XT9word
(XT9Word mode) and the selected style is
displayed at the bottom-right corner of the screen.
Function key
()
•Press once to type the character shown on the right side of the key. For example,
if you need to type an ampersand (&), press ( is displayed at the
bottom-right corner of the screen), and then press the B key ().
•Press twice to lock the key and type a series of numbers and characters.
is displayed at the bottom-right corner of the screen while the function
key is locked.
Abc
>
ABC
>
abc
(Abc
•To unlock, press the function key once again.
Symbol key
()
Phone Basics 15
•Press to open the Symbols window. Press the navigation key to scroll to the
symbol you want to insert into your text and press to select it.
5. Press these keys to perform other actions:
Navigation keys
•Press to scroll through the phone’s menu options. On the text input screen, press
to move the cursor.
Enter key
•Press to insert a line feed in text input mode, or access the phone’s menus and
select the highlighted choice when navigating through a menu.
Backspace key
• Press to delete characters from the display in text input mode.
QWERTY softkeys
•Press to select the functions shown at the right and left bottoms on the screen.
The left softkey corresponds to the function displayed on the left, and the right
softkey on the right.
()
()
()
()
Select a Text Input Mode
Select an appropriate text mode to enter letters, numbers, and symbols whenever you are
prompted to enter text.
1. From a screen where you can enter text, press
text mode. (If you are on the message entry screen, press
Text Mode
2. Select one of the following options:
Abc
XT9Word
123
Symbols
Smileys
Emoticons
message or when editing a Schedule or To Do description in Calendar.)
Paste List
Phone Basics 16
.)
to enter characters by using the alphabet mode. See Abc Mode.
to enter text using a predictive text system. See XT9 Smart Input.
to enter numeric characters.
to enter symbols.
to enter smile icons.
to enter “emoticons.” (This is available, for example, when composing a
to paste copied or cut text (if applicable).
OPTIONS
(right softkey) to change the
OPTIONS
[right softkey] >
Web Shortcuts
to enter Web shortcuts (for example, www., http://, or .com).
Text Options
Options.
to display the text entry options menu (if applicable). See Text Entry
XT9 Smart Input
XT9 Smart Input is a predictive text input technology which uses the word database to analyze
the letters you enter and create a suitable word.
Enter Text in the XT9 Mode
1. Select the
2. On the QWERTY keyboard, press the corresponding keys.
If you make a mistake, press to erase a single character. Press and hold
– or –
On the front panel keypad, press the corresponding keys once per letter to enter a word.
For example, to enter the word “Bill,” press .
If you make a mistake, press to erase a single character. Press and hold
XT9Word
to erase an entire word.
text input mode. See Select a Text Input Mode.
to erase an entire word.
3. As you type, a word choice list opens. (The word may change as you type.) Press the
navigation key to scroll to the word you want to enter and press or to select
it.
If the word you want is not displayed after you have entered all the letters, see Add a
Word to the XT9 Database.
Add a Word to the XT9 Database
If the word you want to enter is not displayed in the word choice list when you are using XT9
Input, add it to the database.
1. While you are in
2. Scroll down the list and select
3. Enter a word and press
time you scroll through options during XT9 Text Input.
For more information about XT9 Smart Input, visit the Nuance website at nuance.com/for-
business/by-product/xt9/index.htm.
XT9Word
mode, enter a letter. (A word choice list opens.)
.
SAVE
<Add Word>
(left softkey). The word will appear as an option the next
Phone Basics 17
Abc Mode
Abc mode is a traditional text input mode. Simply type the keys on the QWERTY keyboard as
you do on the computer keyboard or multi-tap the keys on the keypad.
Use Abc Mode on the Keypad
In
enter the letters you see on the keypad.
By default, the first letter of a sentence is capitalized and the following letters are lowercased.
To switch between lowercase and uppercase, press . The capitalization style changes as
Abc
After a character is entered, the cursor automatically advances to the next space after two
seconds or when you enter a character on a different key.
mode, also known as multi-tap entry, you press keys one, two, three, or four times to
Abc
>
1. Select the Abc text input mode. See Select a Text Input Mode.
2. Press the corresponding key repeatedly until the correct letter appears. For example, to
>
ABC
enter “Abc,” press once for “a,” twice for “b,” and three times for “c.”
and the selected style is displayed at the bottom-right corner of the screen.
abc
Text Entry Options
The Text Entry options menu allows you to specify a suitable feature during the text entry
process. See Text Entry for the options available from the settings menu.
1. When entering text, press
2. Select an option:
OPTIONS
(right softkey) >
Text Options
.
Word Complete
Next Word Complete
text input.
Phrase Complete
Word Scan
Contacts.
Word Choice List
Input Language
My Words
•
Add Word
Select Text
Phone Basics 18
to suggest possible words based on the frequency of usage.
to automatically display the word that may follow the current
to predict possible phrases after one word with a space is entered.
to allow the predictive text input system to recognize words by searching
to select whether to display the word choice list.
to select the language to enter (English or Spanish).
to edit or delete the custom words you have added to the XT9 database.
to store words you frequently use.
to select text for copying, cutting or adding (if applicable).
Delete All
to delete all text (if applicable).
to view the XT9 instructions.
Help
Copy and Paste Text
You can copy and paste the text in the text entry field.
1. In the text entry field, move the cursor next to the text you want to copy and press
OPTIONS
2. Press the navigation key and highlight the text you want to copy.
3. Press
4. In the text entry field, move the cursor to the place where you want to paste the text to
and press
OPTIONS
5. Press the navigation key to scroll to the text you want to paste and press or .
(right softkey) >
NEXT ACT…
OPTIONS
[right softkey] >
Text Options
(left softkey) >
(right softkey) >
Text Mode
>
Select Text
. The text is saved in the Paste List.
Copy
Paste List
>
Paste List
. (On the message entry screen, press
.
.)
Phone Basics 19
Phone Calls
With our wireless service and your phone’s calling features, you can enjoy clear phone calls
across the country.
Make Phone Calls
There are several convenient ways to place calls from your phone.
Call Using the Phone Keypad
The most “traditional” way to place a call is by using the phone’s keypad.
1. Enter a phone number from standby mode. (If you make a mistake while dialing, press
to erase the numbers).
2. Press or .
3. Press when you are finished.
Call from History
The Recent History list lets you quickly place calls to recent incoming, outgoing, or missed
numbers.
1. Press >
– or –
Press in standby mode.
2. Select an entry and press .
To redial your last outgoing call, press twice.
Tip:
You cannot make calls from History to entries identified as
Note:
(Restricted ID), or
History
Unavailable ID
.
No Caller ID, Private
.
Call from Contacts
You can place phone calls directly from entries in your Contacts list.
1. From standby mode, press
2. Highlight the entry you want to call.
CONTACTS
(right softkey).
Phone Calls 20
3. Press to dial the entry’s default phone number.
– or –
To dial another number from the same entry, press the navigation key right or left to
display the number, and then press .
Call Using Your Voice
You can make a phone call using Automatic Speech Recognition (ASR).
1. Press and hold or in standby mode to activate ASR.
2. Follow the voice prompts. Say "Call" and the name of an entry saved in your Contacts or
a phone number. See Make a Voice Call Using ASR.
See Automatic Speech Recognition (ASR) for more information on ASR.
Call Using the Plus (+) Code
When placing international calls, use Plus Code Dialing to automatically enter the international
access code for your location (for example, 011 for international calls made from the U.S.).
1. Press and hold to display “+” on your phone screen.
2. Enter the country code and phone number, and then press . (The phone
automatically prepends the access code for international dialing, followed by the country
code and phone number.)
Call Using a Speed Dial Number
Speed dial numbers let you dial numbers by touching and holding a single number on the
dialpad. See Set Up Speed Dialing for information on assigning speed dial numbers.
To use speed dial for locations 2-9:
■ From standby mode, press and hold the appropriate key for approximately two seconds.
To use speed dial for locations 10-99:
■ From standby mode, enter a two-digit speed dial number, and then press .
The display confirms that you have dialed the number when it shows “Connecting...”
Call a Phone Number with Pauses
You can dial or save phone numbers with pauses for use with automated systems, such as
voicemail or credit card billing numbers.
Phone Calls 21
There are two types of pauses available on your phone:
●
Hard Pause
●
2-Sec. Pause
You can have multiple pauses in a phone number and combine two-second and hard
Note:
pauses.
To dial or save phone numbers with pauses:
1. Enter all or part of a number.
2. Press
3. Enter additional numbers.
4. Press to dial the number.
– or –
Press
entry.)
Note:
next set of numbers.
When dialing a number with a hard pause, press
OPTIONS
sends the next set of numbers when you press
automatically sends the next set of numbers after two seconds.
OPTIONS
(right softkey) >
(right softkey) >
Hard Pause
. (You can save to a new or existing Contacts
Save
or
SEND TONES
2-Sec. Pause
SEND TONES
.
(left softkey) to send the
(left softkey).
Call a Phone Number in a Message
You can place a call to a number that appears in a message.
1. From standby mode, press
2. Select a message with the number you want to call and highlight the number.
3. Press .
For more information on utilizing the information in a message, see Simple Data Exchange.
MESSAGING
(left softkey) >
Messages
.
Call Emergency Numbers
You can place calls to 911 even if the phone’s screen is locked or your account is restricted.
■ Press and hold > OK (left softkey).
– or –
Press .
Phone Calls 22
After you have placed an emergency call, your phone automatically enters the
Note:
Emergency Mode.
View Options During an Emergency Call
■ During an emergency call, press
Transfer Audio
Contacts
Voice Memo
Phone Info
Press to enable the speakerphone mode.
Tip:
Press
Tip:
MY PHONE#
to show the Contacts list.
to switch the call to an external device (if applicable).
to record the other party’s voice.
to display information about your phone.
(left softkey) to display your phone number during an emergency call.
OPTIONS
(right softkey) to view the following:
Exit Emergency Mode
1. Press to end a 911 call.
2. Press > to exit emergency mode.
Enhanced 911 (E911) Information
This phone features an embedded Global Positioning System (GPS) chip necessary for utilizing
E911 emergency location services where available.
When you place an emergency 911 call, the GPS feature of your phone seeks information to
calculate your approximate location. Depending on several variables, including availability and
access to satellite signals, it may take up to 30 seconds or more to determine and report your
approximate location.
Important:
Some designated emergency call takers, known as Public Safety Answering Points (PSAPs),
may not be equipped to receive GPS location information from your phone.
Always report your location to the 911 operator when placing an emergency call.
Receive Phone Calls
The following information lets you know how to answer incoming calls, mute the ringtone on
incoming calls, reject incoming calls, and more.
Your phone notifies you of incoming calls in the following ways:
● The phone rings or vibrates.
● The LED indicator flashes.
Phone Calls 23
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