KVH Industries TracVision LF, TracVision SF User Manual

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Page 1

10. Check the antenna dome for grime, dew, or

heavy rain, which can affect satellite reception.

11. Problem found?

YES - Move away from the obstruction, clean

the dome, or wait for the rain to subside.

NO - Proceed to Step 12.

12. Tu rn of f th e Trac Vi si on sy st em.

13. Press and hold the switchplate’s SAT SELECT

button (up) while you turn on the TracVision system.

14. Continue holding SAT SELECT for 10-15 seconds,

or until the Status light flashes, then release the button and allow the antenna to find a satellite.

15. If you use DIRECTV service, and you disconnected

the low-speed data cable in Step 4, turn off the Tra cVi si on s yst em , re con ne ct th e lo w- spe ed d ata cable, then turn the TracVision system back on.

16. Tr y usi ng t he s yst em . Pro bl em r eso lv ed?

YES - Done. NO - Proceed to Step 17.

17. Check the cables connected to the antenna and

check the coax cable connected to the receiver(s) (at the “Satellite In” jack). Are all cables undamaged and connected securely?

YES - Proceed to DIRECTV or DISH Tro ubl es ho oti ng . NO - Repair/reconnect the cable.

SATELLITE IN

OUT TO TV

TV ANT/CABLE IN (NOT SATELLITE)

AUDIO VIDEO S-VIDEO

DIGITAL AUDIO OUT

PHONE JACK

DATA PORT

SATELLITE IN

DATA PORT

Receiver Rear Panel (Example)

1. Can you view the Preview channel (100), but

other channels ask you to call “Ext. 722”?

YES - Call DIRECTV at 1-800-DIRECTV. NO - Contact your KVH dealer for assistance.

1. Set your TracVision system to DISH 500 mode.

2. Try u si ng th e sy ste m. P ro ble m re sol ve d?

YES - Done. NO - Contact your KVH dealer for assistance.

1. Park your vehicle.

2. Tur n on th e re ce ive r( s), T V, an d Trac Vi si on

system.

3. Can you hear any mechanical sounds from

the antenna?

YES - Skip to Step 9. NO - Proceed to Step 4.

4. Turn off and unplug the receiver(s). If you have

a DIRECTV receiver, also unplug the low-speed data cable from the back of the receiver

(if one is

connected – it looks like a phone cable)

5. Tur n the Tr ac Vi sio n sy ste m of f, t hen t ur n it on .

6. Does the switchplate’s Status light flash

within two minutes?

YES - Skip to Step 8. NO - Proceed to Step 7.

7. Check the power to the antenna (fuse/circuit

breaker). Is the power OK?

YES - Contact your KVH dealer for assistance. NO - Restore power.

8. Plug in and turn on the receiver(s).

If you have a DIRECTV receiver, keep the low-speed data cable disconnected for now.

9. Check for blockage. The antenna requires an

unobstructed view of the southern sky to receive satellite TV signals. Common causes of blockage include trees, buildings, and bridges.

Blockage (Example)

If you continue to have problems with your TracVision system, or cannot resolve the problem using this troubleshooting guide, please contact your KVH dealer or KVH Technical Support for assistance.

54_0285 RevA

Product Care

Basic Troubleshooting

–

START HERE!

DIRECTV Troubleshooting

DISH 500 Troubleshooting

Troubleshooting

(cont.)

Troubleshooting (cont.)

• Periodically wash the exterior of the dome with

fresh water and mild detergent. Avoid harsh cleansers and volatile solvents (e.g., acetone) and do not spray the dome directly with highpressure water.

• If you wish to paint the dome, use only non-

metallic automotive paint without a primer coat. Metallic paint or paint having a metallic color will block satellite signals.

• Consider the antenna’s height before driving

under low-clearance structures.

RF2

(Optional, to 2nd

Receiver)

RF1 (to Receiver)

Data/Power

(to Switchplate)

Antenna Connectors

User’s Guide

KVH TracVision LF/SF

KVH Industries, Inc.

50 Enterprise Center

Middletown, RI, 02842-5279

Phone: +1 401 847-3327 • Fax: +1 401 849-0045

E-mail: info@kvh.com • Internet: www.kvh.com

Tec h Sup po rt E -ma il : tec hs @k vh. co m

DIRECTV is a registered trademarks of DIRECTV, Inc.

All other trademarks are the property of their respective companies

Page 2

Congratulations! You ha ve purc hase d t he mos t reliable satellite TV antenna system available today. Refer to this handy guide for basic operation and troubleshooting information.

TracVision Serial Number

LF, In-motion

SF, Stationary

(use only when parked)

Satellite Receiver 1

RF2

TV 1

Data/Power

Vehicle

Power

12 VDC

Switchplate

Satellite Receiver 2

TV 2

TracVision Antenna

RF1

Low-speed Data

(optional)

(DIRECTV

only)

1. Park your vehicle in an area with a clear view of

the southern sky, away from trees or tall buildings.

2. Tur n on yo ur r ec eiv er a nd TV.

3. Set the switchplate’s POWER switch to the ON

(up) position.

4. Wait 1 minute for system st artup.

1. Set the switchplate’s POWER switch to the

OFF (down) position.

Note: If you are parked, have a good satellite TV picture, and do not need to switch between satellites,* you may turn off the TracVision antenna to conserve power. As long as the vehicle remains parked, the antenna willl stay locked onto the satellite.

Status Light

OFF - Initializing

ON - Tracking

Slow Flash - Searching

(1-2 times per second)

Fast Flash - Error

(3-4 times per second)

Note: The Status light and SAT SELECT button are disabled when the system is connected to a DIRECTV

receiver’s low-speed data port.

Status Light Indicators

OFF

If your system is connected to the low-speed data port of a compatible DIRECTV receiver, the antenna will find the DIRECTV 101 satellite automatically. Simply wait for the selected channel to appear on the TV screen.

1. When the antenna finds a satellite, the Status

light stops flashing and stays on. Check for a picture on the TV.

2. If no picture appears, press the SAT SELECT

button once. The Status light flashes while the antenna searches for a different satellite.

3. Repeat steps 1 and 2.

When Should I Use Manual Mode?

• When you’re using a DIRECTV receiver that doesn’t have an enabled low-speed data port.

• When you’re using a DIRECTV receiver, but want to receive channels on a satellite other than DIRECTV 101

(low-speed data port must be

disconnected).

• When you’re using a DISH receiver, but the system is not set to DISH 500 mode

• When you’re using an ExpressVu receiver

5. Return to the “Point Dish/Signal Strength” screen

and, from there, go to the “Check Switch” screen. Select “Test” to run the Check Switch test. The test will take a few minutes to complete.

6. Once the test is complete, return to the “Point

Dish/Signal Strength” screen and select satellite 119 and transponder 11.

7. Press and hold the switchplate’s SAT SELECT

button (up) as you turn on the TracVision system (set the switchplate’s POWER switch to the ON (up) position).

8. Continue holding SAT SELECT for 10-15

seconds, or until the Status light flashes, then release the button.

9. Wait on e minute f or the ant enna to in itialize.

10. When the switchplate’s Status Light fully

illuminates (stops flashing), check the signal strength meter on the TV. If the meter turns green and shows “Locked - Echostar 119 West”, skip to step 13.

11. If the meter is still red, press the switchplate’s

SAT SELECT button for 1 second. When you release the button, the Status Light starts flashing.

12. When the switchplate’s Status Light fully

illuminates again, check the signal strength meter. If the meter turns green and shows “Locked - Echostar 119 West”, proceed to step

13. If the meter stays red, repeat step 11.

13. Press and hold the SAT SELECT button until the

Status Light flashes quickly 5 times (approximately 5 seconds).

The DISH 500 mode allows you to use the SAT SELECT button to switch between the two DISH Network satellites (119 and 110). Follow the steps below to set up your system for DISH 500 mode.

Setting Up DISH 500 Mode:

1. Tur n of f th e Tra cV isi on s ys te m (s et t he s wi tc hp lat e’s

POWER switch to the OFF (down) position).

2. Tur n on yo ur r ec eiv er a nd TV.

3. Using the receiver’s remote control, go to the

“Point Dish/Signal Strength” screen

(press

MENU, 6, 1, 1 – on most models).

4. From the “Point Dish/Signal Strength” screen, go

to the “Peak Angles” screen and select the “DISH 300” or “Alternate” dish system. This setting will not affect your TV programming.

When the system is set to DISH 500 mode, press the SAT SELECT button to switch between the 119 and 110 satellites.

IMPORTANT! Only switch satellites

when the vehicle is stationary.

Note: If you turn off the system, move the vehicle, then

turn the system back on, the antenna may not be able to find the correct satellite upon startup. In this case, you will need to repeat the DISH 500 Setup process.

Tra cV isi on S ys tem D ia gra m

Product Serial Number

Tur ni ng On t he S ys tem

Switchplate Basics

Tur ni ng Of f th e Sy ste m

DIRECTV Mode

Manual (All Sats) Mode

Operating Modes (cont.)Operating ModesOperationWelcome!

Switching Satellites in DISH 500 Mode

DISH 500 Mode

* DISH 500 and DIRECTV multiple satellite setups require

switching satellites, so if you have one of these setups, keep the antenna turned on to watch TV.

CONT.