KVH Industries TRACVISION SA User Manual

KVH Industries, Inc.

A Guide to TracVision SA

• Installation Instructions

• User’s Guide

• Technical Manual

Congratulations!

You have selected one of the most advanced land-mobile satellite
tracking systems available today. KVH

®

Industries’ TracVision®SA

is designed for use with DIRECTV

®

and the DISH™Network.
This manual provides detailed instructions on the proper
installation, use, and maintenance of your TracVision SA system.

Throughout this manual, important information is marked for
your attention by these icons:

Direct questions, comments, or suggestions to:

KVH Industries, Inc.

50 Enterprise Center
Middletown, RI 02842 USA
tel: [phone]
fax: [phone]
e-mail: [e-mail]
internet: http://www.kvh.com

TracVision SA Serial Number

This serial number will be required
for all troubleshooting or service
calls made regarding this product.

KVH Part # 54-0149 B

© 2000, KVH Industries, Inc.

A helpful tip that either directs you to
a related area within the manual or
offers suggestions on getting the
highest quality out of your system.

An alert to important information
regarding procedures, product
specifications, or product use.

Information about installation,
maintenance, troubleshooting, or
other mechanical issues.

An electrical safety warning to help
identify electrical issues that can be a
hazard to either this KVH product or
a user.

TracVision®and KVH®are registered trademarks of

KVH Industries, Inc.

DIRECTV

®

is an official trademark of DIRECTV,

a unit of GM Hughes Electronics Corporation.

DISH

™

Network is an official trademark of

EchoStar Communications Corporation.

Table of Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

1.1 Digital Satellite Television . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

1.2 TracVision SA System Overview . . . . . . . . . . . . . . . . . . . . . . . .1-1

1.2.1 TracVision SAComponents....................................................1-2

1.2.2 Integrated Receiver Decoder..................................................1-2

1.3 Materials Provided with TracVision SA . . . . . . . . . . . . . . . . . . . .1-3

1.3.1 Additional Materials Required for TracVision SA Use............1-3

2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

2.1 Overview of Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

2.1.1 Installation Tools and Materials Required ...............................2-1

2.1.2 Kitpack....................................................................................2-2

2.2 Choosing the Best Location . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

2.3 Mounting the Antenna Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

2.4 Connecting the Antenna Unit . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6

2.4.1 Connecting the Antenna Data Cable to the IRD....................2-8

2.4.2 Connecting the Antenna to Vehicle Power...........................2-10

2.4.3 Connecting the Antenna RF Signal Cable to the IRD..........2-11

2.5 Checking Out the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13

2.6 Completing the Installation Process . . . . . . . . . . . . . . . . . . . .2-14

2.7 Configuring TracVision SA for Remote

Satellite Dish Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-14

3 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

4 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

4.1 Causes and Remedies for Common Operational Issues . . . . . .4-1

4.1.1 Blown Fuse or No Power........................................................4-2

4.1.2 Satellite Signal Blocked..........................................................4-2

4.1.3 Outside Satellite Coverage Zone ...........................................4-2

4.1.4 Incorrect or Loose RF Connectors.........................................4-2

i

54-0149 Rev. B

4.2 IRD Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

4.2.1 IRD Data Port or Cable/Wiring...............................................4-3

4.2.2 AC Power Fluctuating .............................................................4-3

4.2.3 EchoStar IRD Commissioning Check.....................................4-3

4.2.4 Failed IRD Status Check........................................................4-3

4.2.5 IRD Faulty...............................................................................4-4

4.3 LNB Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4

4.4 Computer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5

4.5 Maintenance Port Parser Commands . . . . . . . . . . . . . . . . . . . . .4-5

5 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

5.1 Warranty/Service Information . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

5.2 Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

5.3 Replaceable Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2

5.4 Field Replaceable Unit Procedures . . . . . . . . . . . . . . . . . . . . . .5-3

5.4.1 PCB Removal and Replacement............................................5-5

5.4.2 RF Detector............................................................................5-6

5.4.3 Antenna LNB Replacement....................................................5-6

5.4.4 EchoStar Adapter Replacement .............................................5-8

5.5 Preparation for Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8

Appendix A System Specifications . . . . . . . . . . . . . . . . . .A-1

Appendix B Functional Block Diagram . . . . . . . . . . . . . . . .B-1

Appendix C Data Cable Wiring . . . . . . . . . . . . . . . . . . . . .C-1

C.1 Wiring TracVision SA to a 15-pin Data Connector . . . . . . . . . . .C-1

C.2 DB9 Data Connector Pin Assignments . . . . . . . . . . . . . . . . . . .C-2

Appendix D EchoStar IRD Commissioning Procedure . . . . . .D-1

Appendix E Startup Data Sequence . . . . . . . . . . . . . . . . . .E-1

ii

Appendix F Maintenance Port Parser Commands . . . . . . . . .F-1

F.1 System Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .F-1

F.2 Manual Positioning Commands . . . . . . . . . . . . . . . . . . . . . . . . .F-2

F.3 Operational Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .F-3

F.4 Target and Signal Commands . . . . . . . . . . . . . . . . . . . . . . . . . .F-4

List of Figures

Figure 1-1 TracVision SA System Configuration . . . . . . . . . . . . . . . . .1-1

Figure 1-2 Primary Components of the TracVision SA . . . . . . . . . . . .1-2

Figure 2-1 Proper Orientation of the Antenna Unit . . . . . . . . . . . . . . .2-3

Figure 2-2 Forward Shipping Restraint (Arranged for Shipping) . . . . .2-3

Figure 2-3 TracVision SA Shipping Restraints (Top View) . . . . . . . . .2-3

Figure 2-4 Mounting the Unit on a Curved Surface . . . . . . . . . . . . . .2-4

Figure 2-5 Baseplate Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4

Figure 2-6a Connectors Facing Rear of Vehicle –

Factory-drilled Drain Hole Locations . . . . . . . . . . . . . . . . .2-5

Figure 2-6b Connectors Facing Front of Vehicle –

Recommended Drain Hole Locations . . . . . . . . . . . . . . . .2-5

Figure 2-7 Forward Shipping Restraint Storage . . . . . . . . . . . . . . . . .2-6

Figure 2-8 Proper Wire-to-Terminal Connection . . . . . . . . . . . . . . . . .2-6

Figure 2-9 Moving the Antenna Reflector . . . . . . . . . . . . . . . . . . . . . .2-7

Figure 2-10 Cable Port Assignments (Exterior of Baseplate) . . . . . . . .2-7

Figure 2-11 Cable Overlap within the TracVision SA Baseplate . . . . . .2-7

Figure 2-12 Proper Terminal Strip Wiring Arrangement –

Data Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8

Figure 2-13 DB9 Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8

Figure 2-14 EchoStar Adapter Installation . . . . . . . . . . . . . . . . . . . . . .2-9

Figure 2-15 Proper Wire-to-Terminal Connection . . . . . . . . . . . . . . . .2-10

Figure 2-16 Proper Terminal Strip Wiring Arrangement –

Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-10

Figure 2-17 Wiring TracVision SA to Vehicle Power . . . . . . . . . . . . . .2-11

Figure 2-18 Connecting the RF Cable to TracVision SA . . . . . . . . . . .2-11

iii

54-0149 Rev. B

Figure 2-19a-d Attaching the KVH-provided F-connector

to an RF Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12

Figure 2-20 Remote Dish Wiring Configuration . . . . . . . . . . . . . . . . .2-14

Figure 5-1 Antenna, PCB, and Rotating Plate . . . . . . . . . . . . . . . . . .5-3

Figure 5-2 Close-up of Linear Actuator, Pivot Bracket, and Pin . . . . .5-3

Figure 5-3 Antenna Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4

Figure 5-4 Close-up of RF Detector, PCB, and Cover . . . . . . . . . . . .5-4

Figure 5-5 PCB Connector Locations – Rear View (not to scale) . . . .5-5

Figure 5-6 Attaching the Shipping Restraints to the

Antenna Baseplate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9

Figure 5-7 Securing the Forward Shipping Restraint . . . . . . . . . . . . .5-9

Figure C-1 DB9 Male and Female Connector Arrangement . . . . . . . .C-2

List of Tables

Table 1-1 TracVision SAPacking List . . . . . . . . . . . . . . . . . . . . . .1-3

Table 2-1 Kitpack Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

Table 2-3 DSS On-screen Messages . . . . . . . . . . . . . . . . . . . . .2-13

Table 2-2 TracVision SAOperational Messages . . . . . . . . . . . . .2-13

Table 3-1 TracVision SAAutomated Procedures . . . . . . . . . . . . . .3-1

Table 4-1 Troubleshooting Matrix . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Table 5-1 Field Replaceable Units . . . . . . . . . . . . . . . . . . . . . . . .5-2

Table A-1 TracVision SASystem Specifications . . . . . . . . . . . . . .A-1

Table C-1 Alternate Wiring Arrangement for TracVision SA

Data Cable to DB15 (15-wire) Connector . . . . . . . . . . .C-1

Table C-2 DB9 Pin Functions and Color Code . . . . . . . . . . . . . . .C-2

Table F-1 System Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . .F-1

Table F-2 Manual Positioning Commands . . . . . . . . . . . . . . . . . . .F-2

Table F-3 Operational Commands . . . . . . . . . . . . . . . . . . . . . . . .F-3

Table F-4 Target and Signal Commands . . . . . . . . . . . . . . . . . . . .F-4

iv

1 Introduction

1.1 Digital Satellite Television

The DIRECTV®and DISH™Network systems transmit digital
audio and video data from land-based transmitters to a satellite
“parked” above the equator. Each satellite relays the signals in
spot beams covering the continental United States and
contiguous waters. TracVision SA automatically identifies, locks
on to and receives signals from the appropriate satellite when
your vehicle is stationary.

1.2 TracVision SA System Over view

A complete satellite TV system includes the TracVision SA
connected to an Integrated Receiver Decoder (IRD), aka a
“satellite receiver,” and a television set. A desktop or laptop
computer is used to conduct diagnostics. The interrelationship of
units is illustrated in Figure 1-1. System specifications and a
functional block diagram are provided in Appendices A and B,
respectively.

1-1

Introduction

54-0149 Rev. B

Figure 1-1

TracVision SA System
Configuration

TracVision SA is equipped with a
single-port Low Noise Block (LNB)
that can provide signals to a single
IRD. Should you wish to equip your
vehicle with multiple TVs and IRDs,
a dual-port LNB is available as an
option (KVH Part Number 19-0056).

TracVision SA is a self-acquiring
satellite TV antenna for use when
your vehicle is stationary. The
system is not designed to track the
TV satellite when the vehicle is
moving.

Co-axial

Cable

Satellite Receiver

Options Purchased Separately

Low-speed
Data Port

11-16 Volts DC

2.5-3.5 Amps

9-Pin PC
Communications
Port

Television

1.2.1 TracVision SA Components

The Antenna Unit includes the antenna positioning mechanism,
signal front end, power supply and control elements. These
include antenna drive controls and mechanisms, the cable wrap
subassembly, power conditioning and regulating circuits, and the
RF detector. The antenna is a parabolic dish mounting a single­port low noise block (LNB) converter with built-in preamplifier.
A molded ABS radome encloses the baseplate and is secured in
place with standard fasteners. Liquid-tight (watertight) fittings
located on the back of the baseplate join the power, signal, and
control cabling from below-decks units.

1.2.2 Integrated Receiver Decoder

The IRD receives satellite signals from the Antenna Unit for
signal decoding, processing and channel selection, and sends the
signals to the TV set for viewing. Messages are sent from the IRD
to the Antenna Unit and messages are received from the Antenna
Unit for display on the television screen. The IRD also provides
the interface for the user to activate authorization for reception.
Please refer to the User’s Manual provided with your selected
IRD for complete operating instructions.

1-2

A Guide to TracVision SA

Figure 1-2

Primary Components of the

TracVision SA

On-screen messages are not
available with a DISH Network IRD.

Always lift the antenna unit by the
gray baseplate and not the radome,
antenna reflector, or internal
mechanical assemblies. NEVER
pick up the unit by the LNB!

Radome

Antenna
Reflector

LNB

Antenna Unit

Mounting Plate

1.3 Materials Provided with
TracVision SA

Table 1-1 lists the units, cables, and materials packed in the
TracVision SA package by name and KVH part number.

Component KVH Part No.

Antenna Unit (comprising): 01-0225-02

Baseplate Assembly 02-0952-02

Radome Assembly 02-0953-02
RF Cable (30') 32-0589-30
Power Cable (30') 32-0590-30
Data Cable (30') 32-0591-30
Mounting Plate 20-0668
Kitpack* 72-0094
Installation and Operation Manual 54-0149

* Acomplete listing of kitpack contents is provided in Section 2.1.2, “Kitpack.”

1.3.1 Additional Materials Required for

TracVision SA Use

To make full use of your new TracVision SA and receive satellite
TV on the road, you will need to provide/purchase the
following:

• Television

• Appropriate IRD for your selected satellite

TV service (if using the DISH Network, a
Model 4000 or 5000 IRD will be required)

• Sealing materials to weatherproof cable holes and

seal mounting plate

• Optional KVH EchoStar Adapter (for use with the

DISH Network service and IRD)

1-3

Introduction

54-0149 Rev. B

Operation of the DISH Network
requires the purchase of an
EchoStar IRD Adapter. To purchase
an EchoStar Adapter, contact KVH
or your local KVH dealer and ask
for KVH Part Number 02-0899.

Table 1-1

TracVision SA Packing List

Cables for the TracVision SA are
stored beneath the antenna unit
during shipping.

2-1

Installation

54-0149 Rev. B

2 Installation

2.1 Overview of Installation

TracVision SA is designed for simple installation and setup. Just
follow these easy steps:

1. Choose the antenna location.

2. Mount the antenna unit.

3. Connect the antenna unit cables.

4. Connect the antenna unit to the TV IRD.

5. Connect the TV IRD to the TV.

2.1.1 Installation Tools and Materials Required

• Electric drill

•

3

⁄

16”-drill bit and

1

⁄

2” hole saw

•

1

⁄2”-socket wrench

• #2 Phillips and #0 flat tip screwdrivers

• Augat Snap ‘n Seal Crimp/Strip Tool (Part

Number IT1000) if using the KVH-provided
F-connector

• Silicone sealant or RTV

• Thread locker (as required)

•

7

⁄16”-open end wrench

• Wire strippers

• Adhesive suitable for specific roof construction

and materials (e.g., butyl rubber adhesive tape or
other liquid adhesive)

• Rivet Gun and

3

⁄16”-rivets (or other fastener suitable

for specific roof construction)

• Terminal crimp tool

• Optional PC with terminal emulation software
such as PROCOMM, Windows Terminal, or
Windows 95 Hyperterminal

Plan the entire installation before
proceeding! Take into account
component placement, running
cable distances between units, and
accessibility to the equipment after
installation.

The product serial number may be
found in front of the antenna
reflector on the rotating plate as
well as on the inside front cover of
this manual.

While some DIRECTV IRDs
offer on-screen messages, it is
recommended that a PC be
available for all installations of
both DIRECTV and EchoStar.

2-2

A Guide to TracVision SA

2.1.2 Kitpack

Table 2-1 lists the materials provided in the TracVision SA
kitpack.

Part Qty. KVH Part No.

Rocker Switch 1 12-0048
Switch Plate 1 19-0167
RF F-Connector 2 23-0170
Terminal Crimp (female) 5 23-0188-03

1

⁄4˝-20 x 5⁄8˝ hex screws 4 14-0250-0010

1

⁄4˝ flat washers 4 14-0251
Tie-wraps 5 22-0013
Flash kit cable and adapter 1 02-1029

2.2 Choosing the Best Location

• The ideal antenna site has a clear view of the

horizon/satellite all around.

• Keep the antenna clear of any obstructions on the

roof (e.g., air conditioners).

• Consider the location of the antenna relative to the

location of any equipment or necessary wiring
within the vehicle.

• For best operation, mount the antenna on a

horizontal surface.

2.3 Mounting the Antenna Unit

1. Remove antenna unit from shipping container.

2. Remove and save the 8 pan head screws and
sealing washers that hold radome to baseplate.
Carefully lift radome straight up until clear of
antenna assembly and set aside.

3. Position antenna unit in desired location on the
centerline of the vehicle with baseplate and
mounting plate arrows facing in the same
direction (either forward or backward). The proper
orientation is illustrated in Figure 2-1 on the
following page.

Table 2-1

Kitpack Contents

Always lift the antenna unit by the
gray baseplate, never by the
radome or any portion of the
antenna assembly!

The liquid-tight connectors on
TracVision SA may face either
forward or backward along the
centerline of the vehicle for more
convenient installation.

2-3

Installation

54-0149 Rev. B

4. While the baseplate is in place, mark location(s) on
roof for cable access to permit convenient cable
access to the liquid-tight fittings on the back of the
baseplate.

5. Cut tie-wraps holding antenna unit to the forward
shipping restraint.

6. Remove additional nuts and washers connecting
baseplate and shipping restraints to the mounting
plate. The positions of all three shipping restraints
are pictured in Figure 2-3.

Figure 2-1

Proper Orientation of
the Antenna Unit

Vehicle

Figure 2-2

Forward Shipping Restraint
(Arranged for Shipping)

Do not discard the shipping
restraints, washers, or the nuts.
Save them for future use in case
the antenna unit needs to be
removed and shipped to another
location. Four 1⁄4˝-20 x 5⁄8˝ hex head
screws have been provided in the
kitpack for shipping as the bolts
used to hold the shipping restraint
during initial shipping are integral
parts of the mounting plate.

Figure 2-3

TracVision SA Shipping Restraints
(Top View)

Centerline

2 tie-wraps used
to secure LNB arm

Forward Shipping Restraint

Forward Shipping Restraint
Nuts and Washers

Rotating Plate

Shipping Restraint

Forward Shipping 
Restraint for 
LNB Bracket

Rotating Plate

Shipping Restraint

2-4

A Guide to TracVision SA

7. Remove antenna unit from mounting plate.

8. The mounting plate allows the antenna unit to be
mounted on a curved roof. While the perimeter of
the mounting plate is secured to the vehicle with
the appropriate fasteners, two flexible wings allow
the rear mounting bolts to attach to the antenna
baseplate. These may be angled upward to ensure
a secure mounting, as shown in Figure 2-4.

9. Using the mounting plate as a template, drill
twenty-three

3

⁄16”-holes through roof of vehicle.
Remove plate and clean roof surface. The
dimensions of the baseplate are shown in
Figure 2-5.

Figure 2-4

Mounting the Unit on a

Curved Surface

Figure 2-5

Baseplate Dimensions

Antenna Baseplate bolts to this “wing,”
which can remain horizontal.

Mounting Plate can be tightened down
to conform to a curved surface.

Mounting
Plate Wing

28.8"

24.0"

2-5

Installation

54-0149 Rev. B

10. Place a strip of black butyl rubber adhesive or
an equivalent over all holes. If using a liquid
construction adhesive, apply bead to mounting
plate in a zig-zag pattern.

11. Reposition mounting plate over tape/adhesive
and attach using

3

⁄

16”-diameter rivets (or

appropriate fasteners). Seal all rivet heads and
edges with silicone.

12. Drill cable access hole(s) in vehicle.

13. When unit is installed with connectors facing the
rear of the vehicle, the factory-drilled drain holes
are located as shown in Figure 2-6a.

Figure 2-6a

Connectors Facing Rear
of Vehicle – Factory-drilled
Drain Hole Locations

Figure 2-6b

Connectors Facing Front
of Vehicle – Recommended
Drain Hole Locations

You MUST drill out the drain holes
as indicated to ensure that any
moisture that enters the baseplate
is able to drain. Ensure that factory­drilled holes are completely sealed.

13a.(Alternate Drain Hole Locations) If the antenna unit is

installed with the connectors facing the front of the
vehicle, drill out

3

⁄16”-drain holes in rear-facing side of
baseplate as illustrated in Figure 2-6b. The existing
factory-drilled drain holes shown in Figure 2-6a must
then be plugged with silicone rubber sealant.

Factory-drilled

3/16ý Drain Hole

Positions

Front of
Vehicle

Angle of Hole, relative to front

Recommended

3/16ý Drain Hole

Positions

Drain Hole Angle

(relative to baseplate)

Angle of Hole, relative to front

Front of
Vehicle

2-6

A Guide to TracVision SA

14. Place antenna unit on mounting plate and secure
using nuts and washers removed in
Step 2.

15. For convenient storage, the forward shipping
restraint may be rotated 180˚ and secured to its
orginal mounting bolts as pictured in Figure 2-7.

16. Proceed to Section 2.4, “Connecting the Antenna
Unit,” to wire the TracVision SA system. The
radome will be placed back on the baseplate using
the hardware removed in Step 2 after wiring and
initializing the system.

2.4 Connecting the Antenna Unit

The following sections provide instructions for properly wiring
the Antenna Unit to the IRD and to vehicle power.

Tips for Safe and Successful Wiring within
the TracVision SA Baseplate

• When attaching cables to the TracVision SA

terminal connector strips, make sure the insulation
is stripped back approximately

1

⁄4˝. Twist the wires
gently to help achieve a good connection. Do not
pinch insulation inside the connector.

• After attaching the power and data cables to the

appropriate terminal connector strips, tug gently
to ensure a firm connection.

• After attaching cables within the TracVision SA

baseplate, eliminate any unnecessary slack in the
cables before tightening the liquid-tight fittings.

Figure 2-8

Proper Wire-to-Terminal

Connection

DO NOT leave an extra length of
cable within the baseplate as a
service loop. All service loops
should be stored within the
vehicle’s cable access.

Figure 2-7

Forward Shipping

Restraint Storage

DO NOT store the rotating plate
shipping restraints inside the
TracVision SA baseplate.

LNB

Installation Nuts and Washers

Forward Shipping Restraint

Terminal Connector

Insulation

1/4˝

2-7

Installation

54-0149 Rev. B

• Run the RF signal cable into the baseplate last. It

will help keep the power and data cables clear of
the antenna and LNB.

• After hooking up all of the wiring and removing any

slack, slowly rotate, raise, and lower the antenna
reflector to make certain that the cables are all clear
of any moving elements.

• Check to be certain that the elevation axis actuator

motor shaft (pictured in Section 5, Maintenance,
Figure 5-2) clears all cable connections.

• Completely seal all rooftop cable access holes.

TracVision SA Cable Ports

On one side of the baseplate are four liquid-tight fittings, which
serve the dual purpose of relieving strain on the cables as well as
providing a tight seal around the cable access ports.

When wiring is done properly, the sets of cables will overlap each
other, as illustrated in Figure 2-11.

Figure 2-10

Cable Port Assignments
(Exterior of Baseplate)

Figure 2-9

Moving the Antenna Reflector

Figure 2-11

Cable Overlap within the
TracVision SA Baseplate

Not

Used

RF

(#2)

Data

(#3)

Power

(#4)

Data

RF Cable

Power

2-8

A Guide to TracVision SA

2.4.1 Connecting the Antenna Data Cable
to the IRD

TracVision SA will not function properly unless you connect the
data cable, the procedures for which vary based on your selected
satellite TV service. The end of the data cable fitted with two DB9
connectors remains within the vehicle. This will be hooked up to
the IRD as discussed later. For your reference, the pin
assignments for the data cable DB9 connectors are detailed in
Appendix C. The other end of the data cable will be attached to
the TracVision SA as described in the following section.

TracVision SA Data Cable Wiring Process

1. Feed the cable up to the roof and through the third
liquid-tight fitting (#3) from the left as pictured in
Figure 2-10.

2. Refer to Figure 2-12 for the proper arrangement of
data cable wires within the terminal strip.

3. After connecting the data cable to the
TracVision SA, hook up the other end to the IRD
as described in the next subsections.

DIRECTV

The data cable for TracVision SA is equipped with a male
DB9 (low-speed data port) connector. Connect the DB9 connector
on the data cable to the low-speed data port on the back of the
IRD.

Wiring to an IRD with a DB15 Connector

Should the IRD only be equipped with a DB15 connector, contact
KVH for an adapter or follow the alternate wiring directions
provided in Appendix C.

Figure 2-13

DB9 Connector

Figure 2-12

Proper Terminal Strip Wiring

Arrangement – Data Cable

All IRDs are susceptible to AC
power fluctuations that can result in
the IRD locking up and requiring a
reset. Refer to Section 4.2, “IRD
Troubleshooting,” for a solution to
this issue.

Shield

Red

Black

Brown/White

1
2
3

4

Grnd
+12v DC
Grnd

RTN
Orange/White
White/Orange

Green/White

White/Blue
Blue/White

Shield

PC_RXD

5

PC_TXD

6

RTN

7

IRD_RXD

8

IRD_TXD

9

10

Grnd

2-9

Installation

54-0149 Rev. B

DISH Network

Unlike the DIRECTV IRDs, the EchoStar IRD used with
the DISH Network is not equipped with a DB9 connector.
As a result, you will need to purchase an EchoStar Adapter
(KVH Part Number 02-0899).

The rear of the DISH Network IRD has a port labeled “High
Speed Data Port.”

1. Remove the protective metal plate to expose the
High Speed Data Port. (Save the screws and plate
in the IRD packing material in case the unit must
be returned for repairs.)

2. Install the KVH EchoStar Adapter as shown in
Figure 2-14. Secure the Adapter to the IRD using
the captive screws in the Adapter.

3. Connect the DB9 connector on the data cable to
the EchoStar Adapter DB9.

Commissioning the IRD

Please refer to the user manual that accompanied your IRD for
instructions on properly commissioning the system.

EchoStar Commissioning Issues

EchoStar IRDs that have not been commissioned within several
months of manufacture require additional steps to complete the
process. Refer to Appendix D for complete details.

Figure 2-14

EchoStar Adapter Installation

This port is static-sensitive, so
observe the proper precautions.
Before starting, make certain that
the IRD is not plugged into an
AC outlet.

High Speed Data Port

ECHOSTAR

Adapter

®

2-10

A Guide to TracVision SA

2.4.2 Connecting the Antenna to
Vehicle Power

Tips for Safe and Successful Wiring within
the TracVision SA Baseplate

• When attaching cables to the TracVision SA

terminal connector strips, make sure the insulation
is stripped back approximately

1

⁄4˝. Twist the wires
gently to help achieve a good connection. Do not
pinch insulation inside the connector.

• After attaching the power and data cables to the

appropriate terminal connector strips, tug gently
to ensure a firm connection.

• After attaching cables within the TracVision SA

baseplate, eliminate any unnecessary slack in the
cables before tightening the liquid-tight fittings.

Connecting to Vehicle Power

TracVision SA must be connected to a +12 volt DC,

2.5-3.5 amp power supply to operate. The supplied power cable
should be run up to the antenna unit, through the far right
liquid-tight fitting (#4 – refer to Figure 2-10), and wired
to the terminal connector strip as illustrated in Figure 2-16.

TracVision SA comes equipped with a KVH standard 30-foot
power cable, a rocker switch, and a switch panel. Power cables of
other lengths are also available through KVH distributors.

Figure 2-17 on the following page illustrates the internal wiring
arrangement for TracVision SA within the vehicle, including the
supplied rocker switch. When wiring the rocker switch, it is
recommended that the shield wire from the TracVision SA be
connected to the shield from vehicle power.

Figure 2-16

Proper Terminal Strip Wiring

Arrangement – Power Cable

Figure 2-15

Proper Wire-to-Terminal

Connection

DO NOT leave an extra length of
cable within the baseplate as a
service loop. All service loops
should be kept inside the vehicle’s
cable access.

Terminal Connector

Insulation

1/4˝

Shield

Red

Black

Brown/White
Orange/White
White/Orange

Green/White

White/Blue
Blue/White

Shield

1
2
3

4
5
6
7
8
9

10

Grnd
+12v DC
Grnd

RTN
PC_RXD
PC_TXD
RTN
IRD_RXD
IRD_TXD
Grnd

2-11

Installation

54-0149 Rev. B

2.4.3 Connecting the Antenna RF Signal
Cable to the IRD

The RF signal cable is fitted with an F-type connector at only one
end and should be attached to TracVision SA and the IRD as
follows:

1. Feed the bare end of the RF signal cable through
the #2 liquid-tight fitting at the back of the
TracVision SA baseplate and away from the dome.
Leave the F-connector inside the TracVision SA
baseplate (as pictured in Figure 2-18).

Figure 2-17

Wiring TracVision SA
to Vehicle Power

+12v DC

When wiring the rocker switch, it is
recommended that the shield wire
from the TracVision SA be
connected to the shield from
vehicle power.

Figure 2-18

Connecting the RF Cable to
TracVision SA

When shipped from the factory, the
#1 liquid-tight fitting is sealed with a
rubber stopper. Leave the stopper n
the fitting unless you are going to
install a dual output LNB and be
connect a second RF cable to the
TracVision SA.

Rocker

Switch

+12v DC

Ground

Shield

Splice

+12v DC

Ground

Shield

To Vehicle

RF1

Entry Port for

RF1 Connector

2-12

A Guide to TracVision SA

2. Connect the RF signal cable’s F-connector to the
plug labeled RF1.

3. Feed the bare end of the RF signal cable and pass
through the cable hole drilled earlier and into the
vehicle.

4. Attach the provided F-connector to the end of the
RF signal cable inside the vessel as illustrated in
Figure 2-19a-d, using an Augat Snap ‘n Seal
Crimp/Strip tool to lock the connector on the
cable.

a. Slide compression fitting onto raw cable

before beginning connector termination.

b. Twist and break off connector body.

c. Use Augat tool to strip center conductor and

trim back overall jacket. Do not cut through
braid.

d. Slide connector body onto the prepared

cable. Slide the compression fitting up into
the connector body. Use Augat tool to snap
on the connector.

5. Attach the cable to the IRD connector labeled
SATELLITE IN.

Figure 2-19a-d

Attaching the KVH-provided

F-connector to an RF Cable

KVH has provided an F-connector
for use with the TracVision SA. This
connector specifically requires the
Augat Snap ‘n Seal Crimp/Strip
Tool, part number IT1000.

If you do not have this tool, you will
need to purchase a silicone-filled,
weatherproof F-connector (Radio
Shack Part Number 278-236 or
equivalent) to use instead.

Twist

0.25

0.25

2-13

Installation

54-0149 Rev. B

2.5 Checking Out the System

Power up the TracVision SA system and IRD and observe
messages on your TV screen to verify proper operation. Some
messages originate in the IRD, others are generated in the
TracVision SA circuits.

Depending on your choice of satellite TV service and IRD, the
system may display several text messages on the television
screen to aid in monitoring TracVision SA performance. These
messages are not displayed when the IRD is displaying the
Signal Strength Meter on the TV screen. The messages and their
meanings are described in Table 2-2.

Message Definition

KVH TracVision SA Displays for 5 seconds at startup
Software Version Current software version

Alternates with “KVH TracVision SA”
Initializing System initializing
Search Mode 1 Antenna Unit in Search Mode 1
Search Mode 2 Antenna Unit in Search Mode 2
Search Mode 3 Antenna Unit in Search Mode 3
Reacquisition System is reacquiring the satellite
RF Signal Error RF signal detector has no signal at input
AZ Motor Error Fault detected in azimuth drive subassembly
EL Motor Error Fault detected in elevation drive subassembly

Differences among IRD data ports may result in different
message formats, and some messages may not be displayed on
the television screen. DSS messages you may see are listed in
Table 2-3.

Message Definition

Searching for satellite – The IRD is powered up and
please stand by doesn’t detect the satellite signal.

Searching for program guide – The system has found the satellite,
please stand by but has been turned off for more

than approximately four hours. This
message appears for about
10 seconds.

Refer to your DSS User’s Manual for specific messages displayed
by your system.

The DISH Network and some
newer IRDs (e.g., the Sony A50)
give priority to internal IRD
messages rather than on-screen
messages. KVH recommends that
the maintenance port must be used
to read installation-related
messages on a PC.

Table 2-2

TracVision SA Operational
Messages

Table 2-3

DSS On-screen Messages

2.6 Completing the Installation
Process

If the system has initialized properly and is functioning, replace
the radome on the baseplate (labels on the sides), securing it with
the eight pan head screws and flat washers removed at the start
of the installation process.

As noted previously, while some DIRECTV IRDs offer on-screen
messages, it is recommended that a PC be available for all
installations of both DIRECTV and EchoStar. This will permit the
installer to record the TracVision SA startup sequence to verify
that the unit is functioning within specified parameters. Baseline
startup parameters (with optimal ranges) have been provided in
Appendix E.

2.7 Configuring TracVision SA for
Remote Satellite Dish Operation

In some campground locations, dense foliage will block the
satellite signal. In these situations, a remote portable antenna
may be the only solution to satellite signal reception.

The wiring option for the remote dish is very simple and
should be installed when the TracVision is installed. A high­quality “A/B switch” should be used to change from TracVision
to remote antenna operation. The recommended wiring
arrangement for remote dish operation is illustrated in
Figure 2-20.

2-14

A Guide to TracVision SA

If a need does arise to paint the
radome, ONLY use non-metallic
automotive paint to avoid
degrading the RF signal strength
and the reception quality.

Figure 2-20

Remote Dish Wiring

Configuration

TracVision SA

TV Out

IRD

SAT in

Common

A/B Switch

AB

AB

Remote Dish

3 Operation

The TracVision SA system is easy to use. Antenna unit
initialization and satellite acquisition is automatic and does not
require any operator intervention.

To use the TracVision SA system, the vehicle must be stationary.
Once the vehicle is parked:

1. Turn on the IRD and the television.

2. Apply operating power to the antenna unit.

Refer to your IRD user manual for complete operating
instructions for the IRD.

A clear line of sight to the satellite helps ensure that the antenna
can acquire and track the satellite.

The system carries out a number of automated steps at startup.
For reference, these steps are outlined in Table 3-1.

Step Actions

Antenna Unit Initialization The microprocessor circuitry does a

basic self-test of the hardware and
software associated with the
antenna unit.

IRD Identification The microprocessor next queries

the IRD to determine whether it is a
DIRECTV or DISH Network IRD.
Based on the IRD type, the system
will then set various system
variables to ensure that the correct
satellite is found during Search
Mode.

Satellite RF Threshold The antenna is pointed at the north,

south, east and west horizons to
determine the background noise
level and to calculate the minimum
signal level required for satellite
acquisition.

Satellite Search Modes The system design includes three

search modes to acquire the
satellite.

Search Mode 1 The antenna makes three complete

revolutions at the saved elevation.

3-1

Operation

54-0149 Rev. B

As part of the startup process, the
TracVision SA system will default to
Channel 200, a program directory.
This is the system’s means of
verifying that it has identified and is
tracking the correct satellite.

Once Channel 200 appears, wait at
least another 30 seconds before
changing the channel to ensure
that the system has completed its
startup routine.

Table 3-1

TracVision SA Automated
Procedures

Step Actions

Reacquisition Search The antenna will search in a
(Search Mode 2) “window” of 6˚ around the satellite’s

last known elevation.

Search Mode 3 The antenna conducts a complete

sky search, making continuous
revolutions at steadily increasing
elevations (from 20˚ to 70˚).

Fine-tuning/Satellite Verification When a signal is detected, the

antenna interrupts the search mode
and begins a procedure to fine-tune
the position for maximum signal
strength. When the signal peak is
found, the IRD is queried to
determine if it can decode the
peaked signal. If it is able to
decode and lock onto the signal,
then the system enters park mode.

Using Your TracVision SA When Parked

When your vehicle is stopped, it is not necessary for the
TracVision SA to be turned on. After parking your vehicle and
confirming that the antenna is receiving the satellite signal, you
may turn off the TracVision SA unit to avoid unnecessary use of
power. The antenna will continue to receive the satellite TV
signals and relay them to the IRD.

“Instant On” Operation

As part of its operation, TracVision SA routinely saves the
satellite position to memory and retains it when the system is
turned off. When TracVision SA is powered up, the system looks
at the satellite’s last saved position. If the vehicle has not changed
its location, the antenna will immediately acquire the satellite and
receive the signal without initializing the antenna.

If the vehicle moves after TracVision SA is turned off, the
Antenna Unit will quickly carry out its normal initialization
routine to reacquire the satellite.

3-2

A Guide to TracVision SA

It is highly recomended that you
turn off the TracVision SA prior to
moving the vehicle. TracVision SA
will not track a satellite while the
vehicle is in motion.

4 Troubleshooting

The troubleshooting matrix shown in Table 4-1 identifies some
trouble symptoms, their possible causes, and references to
troubleshooting solutions.

4.1 Causes and Remedies for
Common Operational Issues

There are a number of common issues that can affect the signal
reception quality or the operation of the TracVision SA. The
following sections address these issues and potential solutions.

4-1

Troubleshooting

54-0149 Rev. B

Table 4-1

Troubleshooting Matrix

SYMPTOM

Antenna non-functional X

No IRD status message X X X X

No picture on TV set X X X X X X

Intermittent picture for short intervals XXXXX XX

System will not find satellite X X X XXXXX

Snowy television picture X

IRD locks up X X

POSSIBLE CAUSE (AND SOLUTION)

Satellite signal blocked (Section 4.1.2)

Blown fuse or lack of power (Section 4.1.1)

Incorrect or loose RF connectors (Section 4.1.4)

Outside satellite coverage zone (Section 4.1.3)

IRD data port or cable/wiring (Section 4.2.1)

AC power fluctuating (Section 4.2.2)

LNB assembly faulty (Section 4.3)

EchoStar IRD commissioning (Section 4.2.3)

IRD faulty (Section 4.2.5)

Failed IRD status check (Section 4.2.4)

4.1.1 Blown Fuse or No Power

If the Antenna Unit is installed but entirely non-responsive, there
are two key factors to check as part of the troubleshooting
process:

1. Blown Fuse – The Antenna Unit is equipped with
a fuse mounted on its CPU Board. If this fuse has
blown or been broken, the Antenna Unit will not
operate. Refer to Section 5.4.1, “PCB Removal and
Replacement,” for details on the fuse location and
how to access the CPU Board.

2. Wiring – If the system has been improperly wired,
it will prevent the Antenna Unit from operating
correctly. Refer to Section 2.4.2, “Connecting the
Antenna to Vehicle Power,” for complete system
wiring information.

4.1.2 Satellite Signal Blocked

Satellite signals can be blocked or degraded by trees and
branches, buildings, mountains, overpasses, or equipment on the
vehicle itself. Refer to Section 2.2, “Choosing the Best Location,” to
make certain that the TracVision SA unit is in the optimal
location. Simply moving the vehicle to clear an external
obstruction will also restore signal quality.

4.1.3 Outside Satellite Coverage Zone

TracVision SA will provide outstanding reception throughout the
entire coverage area for your satellite television service of choice.
However, signal quality can be degraded as you approach the
fringe coverage areas (e.g., Northern Maine). Refer to your
satellite television service manual to check the viable coverage
area.

4.1.4 Incorrect or Loose RF Connectors

As part of preventive maintenance (described in Section 5,
“Maintenance,”) KVH recommends checking the Antenna Unit

cable connections. A loose RF connector can reduce the signal
quality. Refer to Section 2.4.3, “Connecting the Antenna RF Signal
Cable to the IRD” for directions on proper Antenna Unit to
RF cabling.

4-2

A Guide to TracVision SA

Baseline RF levels are included as
part of the startup sequence
provided in Appendix E.

On-screen messages are not
available with the DISH Network
and some newer IRDs (e.g., the
Sony A50).

4.2 IRD Troubleshooting

The IRD that was provided with your satellite television service
may also be the cause of less-than-ideal operation.

4.2.1 IRD Data Port or Cable/Wiring

Refer to Section 2.4.1, “Connecting the Antenna Unit Data Cable to
the IRD” and your IRD user manual to confirm that the IRD is

properly connected to the Antenna Unit and the television.

4.2.2 AC Power Fluctuating

If the system periodically displays a picture for less than one
minute, then enters Search Mode 1, the IRD data port may be
locked up as the result of power fluctuations and will require a
reset. This can be verified by hooking up a PC to the data port
and checking for error messages. Reset must be done by:

1. Completely shutting down DC power to the
antenna.

2. Remove the AC source, either at the breaker or by
unplugging the IRD.

3. Wait at least 10 seconds before restoring power
first to the IRD and then to the antenna.

4.2.3 EchoStar IRD Commissioning Check

If you have purchased a DISH Network system, there is a chance
that your EchoStar IRD will fail to acquire the satellite when you
first activate it. This has been known to happen in IRDs that have
not been commissioned within several months of their
manufacture. Appendix D provides the manual satellite
acquisition and commissioning procedure.

4.2.4 Failed IRD Status Check

As detailed in Appendix E, TracVision SA completes a detailed
startup routine whenever it is turned on. One of the first checks
is the IRD status test. As noted in the typical startup cycles, the
expectation is that the IRD and its communications link to
TracVision SA will pass this test. There are, however, two
alternate results, each indicating a slightly different problem.

4-3

Troubleshooting

54-0149 Rev. B

The long-term fix, typically done at
original system installation, is to
install an Uninterruptible Power
Supply (like those available for use
with computer systems) on the IRD.
Be sure to specify a UPS with
adequate available current for all
devices attached to it. (An IRD
draws approximately 200 watts.)

Test Result: NONE

If the system tests achieves a result of NONE, there is no

communication at all between the antenna unit and the IRD.

Solution

Check to be certain the IRD and TracVision SA are connected
properly at the low-speed data port. Refer to Section 2.4,
“Connecting the Antenna Unit,” for correct Antenna Unit to
IRD wiring procedures and diagrams. After verifying the
connection, cycle the power on and off and review the startup
test results.

Test Result: UNKNOWN

In the instance of a result of UNKNOWN, a communications link

exists, but the data received by the antenna unit is garbled and
unrecognizable.

Solution

As with a result of NONE, first check to be certain the IRD and

TracVision SA are connected properly at the low-speed data port.
Refer to Section 2.4, “Connecting the Antenna Unit,” for correct
Antenna Unit to IRD wiring procedures and diagrams. After
verifying the connection, cycle the power on and off and review
the startup test results. If this does not initially succeed, refer to
Section 4.2.2, “AC Power Fluctuating,” and follow the IRD reset
procedure.

4.2.5 IRD Faulty

In the case of a faulty IRD, refer to your IRD user manual for
service, replacement, and warranty information.

4.3 LNB Faults

Section 5, “Maintenance,” provides detailed instructions for
authorized service personnel who may be required to replace
the TracVision SA LNB.

4-4

A Guide to TracVision SA

4.4 Computer Diagnostics

TracVision SA has been designed to provide diagnostic readouts
viewed on the TV screen (DSS only) or on a personal computer
having an RS-232 serial communication port. If you are unable to
isolate a system problem with the foregoing troubleshooting
tools, set up for computer diagnostics as described below. System
problems will most likely be found somewhere through the
diagnostic readouts.

The diagnostics procedure requires terminal emulation software
such as PROCOMM, Windows Terminal, or Windows 95
Hyperterminal. Use the settings appropriate to your application.

1. Connect one end of the PC cable to the DB9
connector on the switchplate. Connect the other
end to the serial port on the PC (a 9-pin/25-pin
connector adapter may be needed for some PCs).

2. Open the terminal emulation software and
establish the following settings:

• 9600 baud

• no parity

• 8 data bits

• 1 start bit

• 1 stop bit

• no flow control

3. Apply power to the TracVision SA system and
allow the system to complete full initialization.
Data should be scrolling on the PC display to
identify any system problems detected. If no data
is seen, recheck your connections and the terminal
software setup.

4.5 Maintenance Port Parser
Commands

TracVision SA system parser commands are detailed in
Appendix F.

4-5

Troubleshooting

54-0149 Rev. B

Most terminal emulation programs
have a parameter for local
character echo. Select this
parameter to see what is being
typed without any system delay.

5-1

Maintenance

54-0149 Rev. B

5 Maintenance

5.1 Warranty/Service Information

KVH Industries, Inc. warrants the KVH product purchased
against defects in materials for a period of TWO (2) years and
against labor costs for a period of ONE (1) year from the date of
original retail purchase by the original purchaser. It is the
customer’s responsibility to verify the date of purchase by
returning the warranty card included with the product to KVH
within 30 days of purchase, or by providing a copy of a dated
sales receipt for the KVH product under warranty with the
warranty claim. If this date cannot be verified, the warranty
period will begin 30 days after the date of manufacture of the
original product purchased.

For additional information on KVH warranty, repair, and liability
policies, please refer to the complete warranty statement
provided at the conclusion of this manual.

5.2 Preventive Maintenance

TracVision SA requires minimal preventive maintenance. The
following tasks are sufficient to maintain peak performance.

Monthly

• Wash the exterior of the radome and baseplate

assembly with fresh water; a mild detergent may
be added to remove grime. Do not spray the
radome directly with high-pressure water.

• Do not apply abrasive cleaners or volatile solvents

such as acetone to the ABS radome.

Annually

• Remove the radome and examine the interior of

the Antenna Unit for signs of corrosion, loose
connections, or frayed or broken wires.

• Clean and wax the radome.

• Visually inspect the elevation drive shaft to be

certain that it moves easily and is clear of grit and
debris. Clean and lubricate with silicone or white
lithium grease as required.

The serial number of your
TracVision SA will be required
during any troubleshooting or
service calls. You will find the
serial number on the inside front
cover of this manual as well as in
front of the antenna reflector on
the rotating plate.

5-2

A Guide to TracVision SA

5.3 Replaceable Parts

TracVision SA has been designed with durability and low
maintenance in mind. If you experience an operating problem or
otherwise require technical assistance, contact your local
authorized TracVision SA dealer/installer first. Have the Antenna
Unit serial number ready with a list of the trouble symptoms. If
an authorized dealer/installer is not located nearby, contact the
factory directly at the telephone, facsimile, or e-mail listings
inside the front cover.

Replacement part numbers for units that can be serviced in the
field are listed in Table 5-1. These parts may be obtained from
any KVH authorized dealer/installer.

Part Name Part Number

Radome Assembly 02-0953-02
Power Cable 32-0590-30
Data Cable 32-0591-30
EchoStar Adapter Unit * 02-0899
CPU PCB 02-0954
RF PCB 02-0826
System Fuse 16-0017-4000
LNB 19-0194

* Optional, purchased separately

It is recommended that all other technical difficulties be resolved
by returning the TracVision SA unit to an authorized service
provider.

Table 5-1

Field Replaceable Units

Should the fuse ever need to be
replaced, TracVision SA uses
a 5x20mm, 4-amp, 250-volt fast­blow fuse.

5-3

Maintenance

54-0149 Rev. B

5.4 Field Replaceable Unit
Procedures

The following subsections provide detailed procedures for
repairing or swapping out field replaceable units. The procedures
refer to labeled items presented on the following isometric
diagrams, which are based on KVH assembly drawings.

Figure 5-1

Antenna, PCB, and Rotating Plate

Figure 5-2

Close-up of Linear Actuator,
Pivot Bracket, and Pin

Always lift the antenna unit by
the gray baseplate, never by the
radome or any portion of the
antenna assembly!

60

21

33

2

1

11

14

8

Elevation Axis Motor Shaft

7

5-4

A Guide to TracVision SA

Figure 5-4

Close-up of RF Detector,

PCB, and Cover

Figure 5-3

Antenna Assembly

59

From Antenna Gyro

33

Apply clamp directly behind

ferrite as shown

30

11

2

21

1

5-5

Maintenance

54-0149 Rev. B

5.4.1 PCB Removal and Replacement

Estimated Time to Repair: 1⁄2 hour

The microprocessor PCB assembly (Item 1) is protected by
a cover (Item 21) fastened to the rotating plate (Item 11) –
Fig. 5-1. The cover must be removed to gain access to the
main power fuse and the PCB assembly.

1. Remove quick release pin (Item 14) from actuator
pivot bracket (Item 8) – Fig. 5-2.

2. Remove shaft from linear actuator (Item 7) –
Fig. 5-2.

3. Remove 16 pan head screws (Item 60) from the
cover flanges. Remove PCB cover – Fig. 5-1.

4. Remove cable connectors from PCB.

5. The PCB is mounted to the rotating plate with 10
pan head screws. Figure 5-5 illustrates the PCB
arrangement and connector locations.

6. Reverse this process to install the replacement
PCB. Reinstall all cable connectors removed in
Step 4.

7. Carry out the LNB calibration procedure

(Section 5.4.3).

Figure 5-5

PCB Connector Locations –
Rear View (not to scale)

TracVision SA is equipped with a
5x220 mm, 4-amp, 250 volt fast­blow fuse, which is mounted on the
PCB. To access and replace the
fuse, remove the PCB cover.

When carrying out maintenance
on the PCB, be sure to not drop
any of the small screws inside the
mechanism. If a screw is lost within
the baseplate, it must be retrieved
to avoid causing any damage when
the unit rotates.

To

IRD

J11 J9

J3

From

LNB

J5J3

J2

Pan Head Screws

J1

Fuse

J4

5-6

A Guide to TracVision SA

5.4.2 RF Detector

Estimated Time to Repair: 1⁄2 hour

The RF Detector PCB (Item 2) receives operating voltages from
both the CPU board and the IRD (via the RF cable) – Fig. 5-1.
Ensure that all power is turned off before proceeding.

1. Remove 2 RF connectors from the coaxial fittings
on the PCB. Tag the cables to ensure that they are
returned to the same connectors.

2. Remove the Molex connector from J3 – Fig. 5-5.

3. Remove 3 pan head screws (Item 33) – Fig. 5-4.
Remove the RF Detector PCB from the rotating
plate.

4. Installation of the replacement RF Detector is the
reverse of this procedure. Be sure that the RF
cables are restored to their original positions. Be
sure that the center conductor pin is centered in
the connector before tightening the collar.

5.4.3 Antenna LNB Replacement

Estimated Time to Repair: 1⁄

2 hour

The LNB (Item 19) receives preamplifier operating power from
the IRD via the RF Detector PCB – Fig. 5-3. Be certain that the
IRD is disconnected from its power source before removing or
reconnecting the LNB.

1. Disconnect both RF coaxial connectors at the LNB.
Remove 4 pan head screws and washers (Items 57
and 58) – Fig. 5-3.

2. Remove LNB clamp (Item 23) – Fig. 5-3.

3. Remove LNB.

4. Replacement is the reverse of this procedure.
Check the rotation to ensure that the LNB is not
striking any wires or the baseplate.

Antenna LNB Normalization and Stability Test

1. Type HALT<cr> to put the system into Idle Mode.

2. Type

DEBUGON<cr> to put the system into

Debug Mode.

When replacing the LNB, make
certain to restore it to its original
orientation, as shown in Figure 5-3.

Familiarity with the PC diagnostic
application is required to carry out
this procedure. Refer to Table 2,

Manual Positioning Commands, in
Appendix F, Maintenance Port
Parser Commands, for further

details.

5-7

Maintenance

54-0149 Rev. B

3. Use the PC 2, 4, 6, and 8 keys along with the
Signal Strength Display Meter on the TV screen to
peak the RF Signal.

4. Type

=CALLNB<cr> to start the LNB

Normalization Function.

Note: The CALLNB Function requires the antenna
to be pointed directly at the satellite peak before
performing this routine.

5. The system must respond with the following
message:

CALLNB: PASS. If the system displays

CALLNB: FAIL, return to step 1 and retry the

procedure, making sure to achieve the highest
possible RF signal peak.

6. Record the Cold Sky Average and the RFGAIN
value reported in step 5.

7. Type

ZAP<cr>. The system will re-initialize using

the new RFGAIN and RFOFFSET scale factors
displayed following step 5.

8. Wait for the system to perform the background
noise calculation. Read the Average Noise Level
value from the messages transmitted out the
maintenance port. This value must be greater than
300 and less than 1300. An example of the message
sequence and format is as follows:

*** Averaging Background Noise ***

Average Noise Level = 750

Noise Threshold = 1450

9. Wait for the system to search for, find the satellite,
enter Tracking Mode and track the satellite for a
minimum of 30 seconds. Record the average RF
signal value reported from the +POS: AZ, EL, RF
messages. An example of the message sequence
and format is as follows:

+POS: 154.5 33.2 2521

10. The RF signal values while tracking shall be
greater than 2000 and less than 3000.

5-8

A Guide to TracVision SA

5.4.4 EchoStar Adapter Replacement

Estimated Time to Repair: 1⁄2 hour

Use the following procedure to replace the EchoStar Adapter:

1. Remove power from Antenna and unplug IRD
from AC power.

2. Observe static precautions.

3. Unscrew and remove DB9 cable connector from
the Adapter.

4. Unscrew thumbscrews securing Adapter to IRD.

5. Carefully remove Adapter from IRD card edge.

6. Install new Adapter on the IRD card edge. Secure
the Adapter and reinstall cable.

5.5 Preparation for Shipment

Estimated Time: 1 hour

If it is necessary to repack the Antenna Unit for shipment, the
shipping restraints removed during installation must be replaced.
Follow these steps to reinstall the restraints.

1. Rotate the antenna unit so that the LNB is facing
forward (away from the liquid-tight fittings).

2. Attach the three restraints to the baseplate using
the

1

⁄4˝-20 x 5⁄8˝ long hex screws (provided as part of
the kitpack), washers, and nuts (removed from
shipping restraint during installation) as pictured
in Figure 5-6 on the following page.

3. Place the antenna bracket on the forward shipping
restraint.

4. Secure the forward restraint and bracket by
wrapping three tie-wraps around the bend in the
forward restraint and the antenna bracket (at the
end of the LNB bracket).

When rotating the azimuth
mechanism by hand, go slowly!
Hitting the mechanical stops with
excessive force will damage the
azimuth limit switch.

5-9

Maintenance

54-0149 Rev. B

Figure 5-7

Securing the Forward
Shipping Restraint

Figure 5-6

Attaching the Shipping Restraints
to the Antenna Baseplate

2 tie-wraps used
to secure LNB arm

Forward Shipping Restraint

Forward Shipping Restraint
Nuts and Washers

Hex Screws and Washers

Appendix A
System Specifications

Physical Characteristics

Power 11-16 volts DC @ 2.5 amps

nominal, 3.5 amps peak
Dimensions/Weight 31˝ wide x 14.5˝ high/ 33 lbs
LNB Single Output
Maintenance Port 9600 bps, 8,N,1,EIA, RS232

Pointing System

Elevation Range 15˚ to 75˚
Azimuth Range 720˚
Position Repeatability 0.1˚

Environmental

Operating Temperature -25˚C to +55˚C
Storage Temperature -40˚C to +85˚C
Humidity to 100 percent

Table A-1

TracVision SA System
Specifications

A-1

System Specifications

54-0149 Rev. B

Appendix B
Functional Block Diagram

B-1

Functional Block Diagram

54-0149 Rev. B

TracVision SA Antenna Unit Components/WiringIn-vehicle Components

TV

DSS or

EchoStar

IRD

PC

Power

+12v DC

Maint.

Power
Switch

RF1

IRD

Terminal

Connectors

Power

LNB

RF

Detector

CPU/Motor Driver/

Power Supply

Elevation Mechanism

Azimuth Mechanism

Elevation

Motor

Azimuth

Motor

Elevation

Limit

Switch

Azimuth

Motor

Switch

Cable Assignments

RF1.........................RF Cable (32-0589-30)

IRD/Maint................Data Cable (32-0591-30)

Power......................Power Cable (32-0590-30)

Appendix C
Data Cable Wiring

C.1 Wiring TracVision SA to a

15-pin Data Connector

In some instances, the IRD provided with a satellite TV service
may be equipped with a 15-pin connector (DB15 wide-band data
port), rather than a 9-pin connector (DB9 low-speed data port).
There are two methods that will allow a TracVision SA system to
function through a DB15 port.

Splicing a DB15 Connector to the Data Cable

It is possible to splice a DB15 connector to the TracVision SA data
cable after removing the male DB9 connector. The alternate
wiring arrangement is as follows:

DB9 Pin Wire Color Function DB15 Pin

2 Blue/White TXD 14
3 White/Blue RXD 6
5 Green/White GND 7

Creating a DB9-to-DB15 Adapter

It is also possible to construct a DB9-to-DB15 adapter that will
remove the need to cut and splice the data cable. When
constructing such an adapter, follow the DB9-to-DB15 pin
arrangement detailed in Table C-1.

C-1

Wiring TracVision SA to a 15-pin Data Connector

54-0149 Rev. B

Table C-1

Alternate Wiring Arrangement for
TracVision SA Data Cable to DB15
(15-wire) Connector

C.2 DB9 Data Connector

Pin Assignments

During the troubleshooting or maintenance process, it may
be necessary to check the DB9 data connectors to ensure that
it is operating properly. With that in mind, Figure C-1 and Table
C-2 detail the pin assignments for both the male and female DB9
connectors.

From Connector Wire Color Function

Male Connector Pin 2 Blu/Wht DSSTXD
Male Connector Pin 3 Wht/Blu DSSRXD
Male Connector Pin 5 Grn/Wht DSSGND
Female Connector Socket 2 Org/Wht PCRXD
Female Connector Socket 3 Wht/Org PCTXD
Female Connector Socket 5 Brn/Wht PCGND

C-2

A Guide to TracVision SA

Table C-2

DB9 Pin Functions

and Color Code

Figure C-1

DB9 Male and Female

Connector Arrangement

Pin 1
Male Connector

(to IRD)

Socket 1

Female Connector
(to PC)

Appendix D
EchoStar IRD Commissioning

Procedure

If you have purchased a DISH Network system, there is a chance
that your EchoStar IRD will fail to acquire the satellite when you
first activate it. This has been known to happen in IRDs that have
not been commissioned within several months of their
manufacture. The following process is a manual method of
acquiring the satellite for the first time so that the IRD can
download the most up-to-date satellite and programming data,
allowing it to automatically acquire the satellite from then on.

Please refer to your EchoStar IRD user manual for complete
instructions on the IRD, the remote control, and the command
screens.

Manual Satellite Acquisition and IRD Commissioning

1. Turn on TV and EchoStar IRD.

2. Using EchoStar remote, press MENU.

- The Main Menu will come up on the Screen.

3. Select #6, System Setup.

4. Select #1, Installation.

5. Select #1, Point Dish/Signal.

- The Signal Strength Screen will appear.

6. Using remote, select the zip code box on the
screen, and input the local zip code.

- The screen will show you the Azimuth and

Elevation to the satellite. Write this down.

7. Connect a PC to the data port.

8. Turn on the TracVision SA.

9. Type

HALT <CR> after receiving the message

*** Entering Search Mode 1 ***.

10. Type in the elevation that you obtained in step 6.

D-1

EchoStar IRD Commissioning Procedure

54-0149 Rev. B

It will be necessary to have a PC
available to complete the manual
acquisition and commissioning
procedure.

- Type EL,xxx<CR>
(e.g., Elevation of 30.2° = EL,302<CR>)

11. Using a compass, take a bearing on an object that
is approximately on the azimuth obtained in step

6.

12. Type in an azimuth that points the antenna in the
direction of the object selected in step 11.

- Type

AZ,xxxx<CR>

(e.g., Azimuth of 233° = AZ,2330<CR>)

- Valid azimuth range is 0-360° (0000-3600)

13. Check to see if there is signal strength on the
Signal Meter Screen.

14. Move antenna counter-clockwise in 5° increments
until signal strength is acquired. If you do not find
satellite, point the antenna at the object selected in
step 11 and move antenna clockwise in 5°
increments until signal strength is acquired.

15. Once satellite is found, fine tune azimuth in 1°
increments for maximum signal strength.

16. Fine tune in elevation in 1° increments for
maximum signal strength.

17. Once the satellite is found, turn the EchoStar IRD
off, using the power button on the infrared remote.
Do not turn off the IRD using the front panel. Leave
IRD in standby mode for approximately 5 minutes.
The IRD will now download new software from
the satellite.

- To verify that the IRD has been updated, put the

IRD into the Signal Strength Screen mode, and
three satellite options will appear on the left side
of the screen: 61.5° West, 119° West, 148° West.
Your EchoStar IRD is now updated.

18. Turn the TracVision SA off and then on. The
EchoStar IRD will now communicate with the
TracVision SA system. To verify this, monitor data
port information. The following message will
appear.

*** Initializing IRD ***

IRD STATUS: PASS ECHO

D-2

A Guide to TracVision SA

The Signal Strength Meter is
located on the bottom of the “Point
Dish and Signal Strength” screen.
This Signal Strength Meter is Red
in color, and turns Green when the
proper satellite is located.

Turning the IRD off with the remote
puts IRD in standby mode. Turning
the IRD off from the front panel
shuts IRD off.

Appendix E
Startup Data Sequence

The data on the following pages presents two startup data
sequences registered by the TracVision SA. The first is the
standard, full initialization routine. The second routine is that
registered by TracVision SA if it is turned on and acquires the
satellite via the “Instant On” operation (described in Section 3,
“Operation.”) These sequences can be recorded using the data port
and a PC.

Standard Startup Sequence

?PGM

KVH TracVision SA Rev X - Version X.XX - Serial Number XXXXXXXX

Limit Switch Test
Limit Switch Status: PASS-----------------PASS is expected
*** Initializing IRD ***
..
IRD STATUS: PASS DSS --------------------PASS is expected with successful IRD identification
Saved Sat Pos: EL = 33.4
*** Averaging Background Noise ***
+POS: 45.0 26.6 735
+POS: 57.9 20.0 1004
+POS: 232.0 20.0 812
+POS: 25.6 20.0 898
Average Noise Level = 957
Noise Threshold = 1781
Saved Sat Pos: EL = 33.4
*** Entering Search Mode 1 ***
+POS: 80.9 32.1 1217
+POS: 44.6 33.4 853
Satellite Found: AZ = 327.7, EL = 33.4, RF = 2476
+POS: 306.4 33.4 1020
*** Initializing Finetune ***-------------Peaking the satellite signal
+POS: 327.7 33.4 2827
+POS: 327.7 33.9 2717
Signal Peaked: AZ = 327.69, EL = 33.40, RF = 2822
+POS: 327.7 33.3 2751
+POS: 327.7 33.3 2741
*** Entering Satellite Check ***
+POS: 327.7 33.3 2756
Signal Detected = 82
+POS: 327.7 33.3 2727

E-1

Startup Data Sequence

54-0149 Rev. B

E-2

A Guide to TracVision SA

+POS: 327.7 33.3 2734
+POS: 327.7 33.3 2748
Signal Detected = 81
+POS: 327.7 33.3 2731
+POS: 327.7 33.3 2712
+POS: 327.7 33.3 2674
+POS: 327.7 33.3 2713
Tracking DSS satellite at 101.5W
+POS: 327.7 33.3 2665
IRD Signal Quality = 79
+POS: 327.7 33.3 2681
+POS: 327.7 33.3 2708
Saved Sat Pos: AZ = 327.70, EL = 33.34

“Instant On” Startup Sequence

?PGM

KVH TracVision SA Rev K - Version 5.05 - Serial Number 12345678

Instant On--------------------------------System skips limit switch test

Limit Switch Status: PASS-----------------PASS is expected
*** Initializing IRD ***
...
IRD STATUS: PASS DSS --------------------PASS is expected with successful IRD identification
Saved Sat Pos: EL = 33.3
*** Initializing Finetune ***-------------Peaking the satellite signal
+POS: 360.0 33.9 2622
Signal Peaked: AZ = 0.00, EL = 33.30, RF = 2674
+POS: 0.0 33.3 2646
+POS: 0.0 33.3 2638
IRD Signal Quality = 79
+POS: 0.0 33.3 2640
+POS: 0.0 33.3 2616
+POS: 0.0 33.3 2614
IRD Signal Quality = 77
CH = 200 XP = 7 HI = 0 LO = 10
+POS: 0.0 33.3 2652
Saved Sat Pos: AZ = 0.00, EL = 33.30
+POS: 0.0 33.3 2617
+POS: 0.0 33.3 2616
IRD Signal Quality = 78
+POS: 0.0 33.3 2610

Appendix F
Maintenance Port Parser

Commands

TracVision SA system parser commands are parsed when the
system receives an ASCII carriage return (Hex 0D). An ASCII line
feed (Hex 0A) is permitted but is ignored in any transmitted
command. All system responses are terminated with an ASCII
carriage return followed by a line feed and ending with either an
acknowledge character (ASCII > (Hex 3E)) or a not-acknowledge
character (ASCII ? (Hex 3F)). The parser commands are shown
below in boldface capital letters but they are not case-sensitive. In
most cases the command is responded to with an echo; that is, if
you type

ZAP, for example, and press “ENTER,” the response will

be the command you have entered (i.e.,

ZAP). For other commands

the response is specific for each command, such as

VERSION,

STATUS, or HELP.

F.1 System Commands

Software Version

Function reports software version
Command VERSION
Argument none
Response KVH TVSA Version XX.XX

System Status Report

Function: reports general system status
Command: STATUS
Argument: none
Response: system status string, (TBD)

Initialize the System

Function: initializes the system (perform a soft reset)
Command: ZAP
Argument: none
Response: echoes the command, then reinitializes the system

F-1

Maintenance Port Parser Commands

54-0149 Rev. B

Table F-1

System Commands

F.2 Manual Positioning Commands

To execute the following commands, first put the Antenna Unit in
idle mode by typing

HALT and pressing “ENTER.” Positioning

commands may be entered after the antenna comes to rest.

Help on Parser Commands

Function: lists parser commands
Command: HELP
Argument: none
Response: print a list of all parser commands

Azimuth Angle

Function: commands a manual azimuth angle that the

mechanism moves to
Command: AZ,xxxx (range is 0000-3599)
Argument: desired azimuth angle of the mechanism

relative to vehicle reference, or baseplate fwd,

000˚-359.9˚(vehicle-referenced)
Response: echoes the command; mechanism moves at a fixed

velocity

Elevation Angle

Function: commands a manual elevation angle that the

mechanism moves to
Command: EL,xxx (range is 100-700)
Argument: desired elevation angle of the mechanism relative

to up, or external sensor attitude reference, 10.0˚-

70.0˚

Response: echoes the command; mechanism moves at a fixed

velocity

Azimuth CW Step

Function: commands a 0.1 deg CW manual step in azimuth

angle
Command: 6
Argument: none
Response: echoes the command

F-2

A Guide to TracVision SA

Table F-2

Manual Positioning Commands

Azimuth CCW Step

Function: commands a 0.1 deg CCW manual step in azimuth

angle
Command: 4
Argument: none
Response: echoes the command

Elevation UP Step

Function: commands a 0.1 deg UP manual step in elevation

angle
Command: 8
Argument: none
Response: echoes the command

Elevation DOWN Step

Function: commands a 0.1 deg DOWN manual step in elevation

angle
Command: 2
Argument: none
Response: echoes the command

F.3 Operational Commands

Idle Mode

Function: halts active tracking and conical scan, then enters

idle mode

Command: HALT
Argument: none
Response: echoes the command

F-3

Maintenance Port Parser Commands

54-0149 Rev. B

Table F-3

Operational Commands

F.4 Target and Signal Commands

Report Tar get Location

Function: reports the target (satellite) location in the baseplate

frame and uses the saved satellite position
Command: TGTLOCATION
Argument: none
Response: Target Location = E XXX, AXXXX

Report RF Signal Strength

Function: reports the modified signal strength from the RF power

detector circuit, and applies the RF gain and offset

computed during LNB calibration
Command: SIGLEVEL
Argument: none
Response: Signal Strength = XXXX

Report IRD Signal Quality

Function: reports the signal strength from the IRD; it uses the last

received signal quality and initiates a new signal quality

request command from the IRD
Command: SIGQUALITY
Argument: none
Response: Stale Signal Quality = XX

Report IRD Type

Function: reports the IRD connection type as DSS, EchoStar,

untested, or none
Command: IRDTYPE
Argument: none
Responses: IRD type has not been tested yet.

IRD type is Echostar.

IRD type is DSS.

IRD type cannot be determined.

F-4

A Guide to TracVision SA

Table F-4

Target and Signal Commands

KVH Industries Limited Warranty

TracVision SA

Limited Warranty on Hardware

KVH Industries, Inc. warrants the KVH product purchased against defects in materials for a period of TWO (2) years
and against labor costs for a period of ONE (1) year from the date of original retail purchase by the original purchaser.
It is the customer’s responsibility to verify the date of purchase by returning the warranty card included with the
product to KVH within 30 days of purchase, or by providing a copy of a dated sales receipt for the KVH product under
warranty with the warranty claim. If this date cannot be verified, the warranty period will begin 30 days after the date of
manufacture of the original product purchased.

If you discover a defect, KVH will, at its option, repair, replace or refund the purchase price of the product at no charge
to you, provided you return it during the warranty period, transportation charges prepaid, to the factory direct. Please
attach your name, address, telephone number, a description of the problem and a copy of the bill of sale or sales
receipt as proof of date of original retail purchase, to each product returned to warranty service. Alternatively, you may
bring the product to an Authorized KVH TracVision Dealer for repair. If the product was installed by an Authorized KVH
TracVision Dealer (identified with the KVH Authorized TracVision dealer list), KVH will cover the dealers’ labor charges
for warranty repairs, provided the dealer contacts KVH for pre-approval of the charges.

This Limited Warranty does not apply if the product has been damaged by accident, abuse, misuse or misapplication
or has been modified without the written permission of KVH; if any KVH serial number has been removed or defaced;
or if any factory-sealed part of the system has been opened without authorization.

Return Authorization

A Return Material Authorization is required prior to returning the product to KVH Industries. Please call our Technical
Support Department at [phone] or send an e-mail to [e-mail] to obtain the RMA number. Write the
number in large, clear characters on the outside of the box. To avoid confusion and misunderstandings, shipments
without an RMA number clearly visible on the outside box will be refused and returned to you at your expense. If
possible, use the original box and packing material to protect the equipment from damage in shipment. KVH assumes
no responsibility for warranty shipments from the customer to the factory if not shipped in the manner prescribed
above.

THE EXPRESS WARRANTIES SET FORTH ABOVE ARE THE ONLY WARRANTIES GIVEN BY KVH WITH
RESPECT TO ANY PRODUCT FURNISHED HEREUNDER; KVH MAKES NO OTHER WARRANTIES, EXPRESS,
IMPLIED OR ARISING BY CUSTOM OR TRADE USAGE, AND SPECIFICALLY DISCLAIMS ANY WARRANTY OF
MERCHANTABILITY OR OF FITNESS FOR APARTICULAR PURPOSE. SAID EXPRESS WARRANTIES SHALL
NOT BE ENLARGED OR OTHERWISE AFFECTED BY TECHNICAL OR OTHER ADVICE OR SERVICE PROVIDED
BY KVH IN CONNECTION WITH ANY PRODUCT.

KVH's liability in contract, tort or otherwise arising out of or in connection with any product shall not exceed the price
paid for the product. IN NO EVENT SHALL KVH BE LIABLE FOR SPECIAL, PUNITIVE, INCIDENTAL, TORT OR
CONSEQUENTIAL DAMAGES OR LOST PROFITS OR GOODWILL (INCLUDING ANY DAMAGES RESULTING
FROM LOSS OF USE, DELAY IN DELIVERY OR OTHERWISE) ARISING OUT OF OR IN CONNECTION WITH THE
PERFORMANCE OR USE OR POSSESSION OF ANY PRODUCT, OR ANY OTHER OBLIGATIONS RELATING TO
THE PRODUCT, EVEN IF KVH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

If any implied warranty, including implied warranties of merchantability and fitness for a particular purpose, cannot be
excluded under applicable law, then such implied warranty shall be limited in duration to ONE (1) YEAR from the date
of the original retail purchase of this product by the original purchaser.

Some states do not allow the exclusion or limitation of implied warranties or liability for incidental or consequential
damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may
also have other rights which vary from state to state.

KVH Industries, Inc.

50 Enterprise Center Middletown, RI 02842 U.S.A.
Phone: [phone] Fax: [phone]
E-Mail: [e-mail] Internet: http://www.kvh.com

KVH Europe A/S

Ved Klaedebo 12 2970 Hoersholm Denmark

Phone: [phone] Fax: [phone]

E-Mail: [e-mail] Internet: http://www.kvh.com

KVH®, and TracVision®are registered trademarks of KVH Industries, Inc.

TVSA O/M Cover 3/00

®