KVH Industries TracVision R4 User Manual

Satellite Television
KVH TracVision
®
R5/R4
owner’s
manual
Installation Instructions
Technical Manual
A Guide to TracVision R5/R4
Congratulations!
A helpful tip that either directs you to a related area within the manual or offers suggestions on getting the highest quality out of your system.
An alert to important information regarding procedures, product specifications, or product use.
An electrical safety warning to help identify electrical issues that can be a hazard to either this KVH product or a user.
Information about installation, maintenance, troubleshooting, or other mechanical issues.
You have selected one of the most advanced land-mobile satellite tracking systems available today. KVH TracVision
®
R5/R4 is designed for use with European and North
American DVB-compatible satellite services as well as
®
DIRECTV
. This manual provides detailed instructions on the proper installation, use, and maintenance of your TracVision R5/R4 system.
Before using this manual, be sure to check for any addenda, which might detail changes to the manual’s information.
Throughout this manual, important information is marked for your attention by these icons:
®
Industries’
TracVision R5/R4 Serial Number
ect questions, comments, or suggestions to:
Dir
KVH Industries, Inc. KVH Europe A/S
50 Enterprise Center Middletown, RI 02842-5279 USA 2980 Kokkedal, Denmark
el: +1 401 847-3327
T Fax: +1 401 849-0045 Fax: +45 45 160 181 E-mail: info@kvh.com E-mail: info@kvh.dk Internet: www
If you have any comments regarding this manual, please e-mail them to manuals@kvh.com. Your input is greatly appreciated!
.kvh.com
Kokkedal Industripark 2B
el: +45 45 160 180
T
Internet: www
KVH Part # 54-0157 Rev. H
© 2005, KVH Industries, Inc.
.kvh.com
This serial number will be required for all troubleshooting or service calls made regarding this product.
TracVision®and KVH®are registered trademarks of
KVH Industries, Inc.
DVB®(Digital Video Broadcasting) is a registered trademark of the DVB Project.
®
DIRECTV
is an official trademark of DIRECTV, Inc.
DISH Network
is an official trademark of
EchoStar Communications Corporation.
ExpressVu is a property of Bell ExpressVu, a wholly owned
subsidiary of Bell Satellite Services.

Table of Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
1.1 Digital Satellite Television . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
1.2 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
1.2.1 TracVision R5/R4 Components . . . . . . . . . . . . . . . . . . . . . . .1-3
1.2.2 Satellite TV Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
1.3 Materials Provided with TracVision R5/R4 . . . . . . . . . . . . . . . . . .1-4
1.3.1 Additional Materials Required for TracVision R5/R4 Use . . .1-5
2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
2.1 Choosing the Best Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
2.2 Mounting the Antenna Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
2.3 Connecting System Components . . . . . . . . . . . . . . . . . . . . . . . . .2-8
2.3.1 Connecting the Antenna Data/Power Cable . . . . . . . . . . . . .2-9
2.3.2 Connecting to Vehicle Power . . . . . . . . . . . . . . . . . . . . . . . .2-10
2.3.3 Connecting the Receiver Ground Wire . . . . . . . . . . . . . . . .2-11
2.3.4 Installing the Switchplate . . . . . . . . . . . . . . . . . . . . . . . . . . .2-11
2.3.5 Connecting the Antenna RF Signal Cable to
the Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12
2.3.5.1 Installing Two Receivers and TVs
(North American Systems Only) . . . . . . . . . . . . . . . . . . .2-12
2.3.5.2 Connecting Three or More Receivers and TVs
(North American Systems Only) . . . . . . . . . . . . . . . . . . .2-13
2.3.6 Sealing the Cable Access Hole . . . . . . . . . . . . . . . . . . . . . .2-14
2.4 Activating the Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-14
2.5 Selecting the Active Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15
2.5.1 Installing Your Selected Satellites . . . . . . . . . . . . . . . . . . . .2-16
2.5.2 Programming User-defined Satellites . . . . . . . . . . . . . . . . .2-19
2.6 Setting the Skew Angle (European Systems Only) . . . . . . . . . .2-24
2.7 Testing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-25
2.8 Configuring TracVision R5/R4 for Remote
Satellite Dish Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-26
2.9 Changing Geographic Location . . . . . . . . . . . . . . . . . . . . . . . . .2-27
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3 Using Your TracVision R5/R4 . . . . . . . . . . . . . . . . . . . . .3-1
3.1 Turning On the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
3.2 Changing Channels and Switching Between Satellites . . . . . . .3-2
3.2.1 Using the Receiver Remote Control to Switch
Between Satellites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
3.2.2 Using the TV/SAT Switch to Switch
Between Satellites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
3.2.3 Using a PC to Switch Between Satellites . . . . . . . . . . . . . . .3-5
3.3 Watching Television . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
3.4
DISH 500 Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
4 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
4.1 Causes and Remedies for Common Operational Issues . . . . . .4-1
4.1.1 Blo
4.1.2 Incorrect Satellite Configuration . . . . . . . . . . . . . . . . . . . . . .4-2
4.1.3 Satellite Signal Blocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
4.1.4 Dew or Rain Pooling on Dome . . . . . . . . . . . . . . . . . . . . . . .4-3
4.1.5 Satellite Coverage Issue . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
4.1.6 Vehicle
4.1.7
4.1.8 Type of Multiswitch Used
4.1.9 Stationary Use Only
4.2 Receiver Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
wn Fuse or Improper Wiring . . . . . . . . . . . . . . . . . . . . . . .4-2
Turning During Startup
Incorrect or Loose RF Connectors . . . . . . . . . . . . . . . . . . . .4-4
(North American Systems Only) . . . . . . . . . . . . . . . . . . . . . .4-4
(TracVision R4 only) . . . . . . . . . . . . . . .4-4
(TracVision R5 only) . . . . . .4-3
4.2.1 Receiver Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
4.2.2 Receiver Faulty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
4.3 Antenna Gyro and LNB Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5
4.4 Computer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5
5 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
5.1 Warranty/Service Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
5.2 Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
5.3 Replaceable Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2
ii
5.4 Field Replaceable Unit Procedures . . . . . . . . . . . . . . . . . . . . . . . .5-3
5.4.1 PCB Removal and Replacement . . . . . . . . . . . . . . . . . . . . . .5-5
5.4.2 RF Detector/DVB Decoder . . . . . . . . . . . . . . . . . . . . . . . . . .5-6
5.4.3 Antenna Gyro Assembly
(TracVision R5 only) . . . . . . . . . . .5-7
5.4.4 Antenna LNB Replacement . . . . . . . . . . . . . . . . . . . . . . . . . .5-8
5.5 Preparation for Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9
Appendix A System Specifications . . . . . . . . . . . . . . . . . . .A-1
Appendix B Switchplate Template . . . . . . . . . . . . . . . . . . .B-1
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1 Introduction
DSS_101
DSS_119
Echo_61
Echo_110
Echo_119
Echo_148
Expressvu
ExpressTV
DSS_101 DSS_119 Echo_61 Echo_110 Echo_119 Echo_148 Expressvu ExpressTV
1.1 Digital Satellite Television
Your new TracVision R5/R4 satellite antenna is fully compatible with the Digital Video Broadcasting (DVB) satellites, which use the international standard for digital TV transmission, as well as Digital Satellite Service (DSS) services, such as DIRECTV. As a result, you will be able to receive and decode signals from your chosen satellite services with the proper programming and hardware (e.g., the satellite TV receiver).
Your TracVision R5/R4 comes with a pre-programmed “satellite library” of European and North American satellite services. When configuring the TracVision R5/R4, you may choose a pair of satellites from the library to be active in the system and with your receiver. For the antenna to receive signals from two satellites, they must be within 10 orbit. As a result, certain satellites can only be paired with certain other satellites. Tables 1-1 and 1-2 list the possible satellite pairs that may be selected in North America and Europe.
service you wish to receive is not already in the satellite library, you may also add two additional satellites of your choice to the library.
° longitude of each other in
If the satellite
Introduction
Table 1-1
Available N. American Satellite Pairs (U.S.-style LNB r
equired)
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A Guide to TracVision R5/R4
11-16 Volts DC
2.5-3.5 Amps
Satellite Receiver 1
RF2
Options Purchased Separately
TV 1
Data/Power
Vehicle
Powe r
Switchplate
PC Maintenance
Satellite Receiver 2TV 2 Laptop PC
TracVision Antenna
RF1
Baseplate
Radome
Second TV
and receiver
option only
available with
U.S.-style,
dual output
LNB.
TV/SAT Switch
(optional)
S
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Astra 1
Astra 2N
Astra 2S
Hispasat
Hotbird
Sirius
Thor
Astra 1 Astra 2N Astra 2S Hispasat Hotbird Sirius Thor
T
able 1-2
Available European Satellite Pairs
(European LNB Required)
1.2 System Overview
If you are a DISH 500 customer or you have 3 or more receivers, you can order the optional TV/SAT Switch – free of charge. Simply fill out the order form located at the back of this manual and fax it to KVH at +1 401 845-8190.
Figure 1-1
TracVision R5/R4 System
Configuration
A complete satellite TV system includes the TracVision R5/R4 connected to a receiver and a television set. The optional TV/SAT Switch allows you to select a satellite at the pr desktop or laptop computer is used to
configure the system and
ess of a button. A
conduct diagnostics. The complete system is illustrated in Figure 1-1.
System specifications are provided in
Appendix A .
1-2
In-motion Tracking (TracVision R5 only)
The TracVision R5 employs a state-of-the-art actively stabilized antenna system. Once the satellite is acquired, the antenna gyro continuously measures your vehicle’s motion and position, and transmits commands to the antenna motors to keep the antenna pointed at the satellite at all times.
1.2.1 TracVision R5/R4 Components
The antenna unit includes the antenna positioning mechanism, signal front end, power supply, and control elements. The antenna is a parabolic dish mounting a low noise block (LNB) converter with a built-in preamplifier. The European configuration includes a single-output LNB while the North American system uses a dual-output LNB. A molded ABS radome encloses the fiberglass baseplate and is secured in place with standard fasteners. Connectors on the back of the baseplate join the power, signal, and control cabling from units inside the vehicle.
1.2.2 Satellite TV Reciever - Sold Separately
The receiver (purchased separately) receives satellite signals from the antenna unit for signal processing and channel selection, and sends the signals to the TV set for viewing. Please r User’s Manual provided with your selected receiver for complete operating instructions.
efer to the
Introduction
KVH offers an upgrade kit (KVH Part #02-1026) that adds in-motion tracking capability to the TracVision R4, allowing you to receive satellite signals while on the move.
dual-output LNB in the North
The American systems allows two receiver/TV pairs to be connected directly to the antenna. Three or more pairs can be connected to the system if an active multiswitch is used. Section 2.3.5, “Connecting the Antenna RF Signal Cable to the Receiver,” provides installation directions for each of these options.
54-0157 Re
Before you can start watching satellite TV using your TracVision antenna, you will need to activate y
our receiver. Refer to Section 2.4, “Activating the Receiver,” for more details.
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1-3
A Guide to TracVision R5/R4
1.3 Materials Provided with TracVision R5/R4
Table 1-3 lists the units, cables, and materials packed in the TracVision R5/R4 package by name and KVH part number.
Table 1-3
TracVision R5/R4 Packing List
Cables for the TracVision R5/R4 are stored beneath the antenna unit during shipping.
Component KVH Part No.
Antenna Unit (TracVision R5), comprising: 01-0225-19
01-0225-22 01-0225-25 01-0225-28
††
††
†††
Baseplate Assembly (TracVision R5) 02-1245-01*
02-1245-03**
Radome Assembly (TracVision R5) 02-0953-03
Antenna Unit (TracVision R4), comprising: 01-0225-21
01-0225-27 01-0225-30 01-0225-24
††
††††
††
Baseplate Assembly (TracVision R4) 02-1245-02*
02-1245-04**
Radome Assembly (TracVision R4) 02-0953-05
RF Cable (28 ft/8.5 m) 32-0417-28
Data/Power Cable (28 ft/8.5 m) 32-0730-28
PC Cable (6 ft/1.8 m) 32-0628-06
Kitpack*** 72-0101
1-4
Owner’s Manual 54-0157
Receiver Ground Wire 32-0583-50
Switchplate
T Switch
TV/SA
European TracVision R5/R4 system
††
North American TracVision R5/R4 system (set to DIRECTV)
†††
North American TracVision R5/R4 system (set to DISH Network)
††††
North Amer
(optional) 01-0245
ican TracVision R5/R4 system (set to ExpressVu)
02-1023
* Baseplate assembly with single-output LNB ** Baseplate assembly with dual-output LNB *** A complete listing of kitpack contents is provided in Table 2-2.
-01
1.3.1 Additional Materials Required for TracVision R5/R4 Use
To make full use of your new TracVision R5/R4 and receive satellite TV on the road, you will need to provide/purchase the following:
Television
Introduction
Appropriate receiver for your selected satellite
TV service
In North America, you can purchase and/or activate a receiver directly from KVH. Call KVH at 1-888-584-4163 for details.
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1-5
2 Installation
Your TracVision R5/R4 is designed for simple installation and setup. Just follow these easy steps:
Installation
Step Refer to Section...
1. Choose the hardware locations 2.1
2. Mount the antenna unit 2.2
3. Connect system components 2.3
4. Activate the receiver 2.4
5. Select active satellite 2.5
6. Set the skew angle (Europe only) 2.6
7. Check out system 2.7
8. Configure for remote dish use 2.8
Tools and Materials Required
Electric drill
3
16" (5 mm), 5⁄32" (4 mm), and 3⁄32" (2.5 mm) drill bits
3
and
4" (19 mm) hole saw and auger bit
1
2" wrench
#2 Phillips and #0 flat tip screwdrivers
Table 2-1
Installation Process
Plan the entire installation before proceeding! Take into account component placement, cable running distances between units, and accessibility to the equipment after installation.
RG-6 or RG-11 (75 ohms) RF cable (if installing two RF cables - r
efer to
Section 2.3.5 for details)
Silicone sealant, RTV, or Sikaflex
7
16" open end wrench
Construction adhesive (e.g., Liquid Nails)
Rivet gun and
3
16" (5 mm) rivets (or other fastener
suitable for your specific roof construction)
PC with Windows HyperTerminal or download
the KVH Flash Update Wizard (available for free
at
www.kvh.com/wizard)
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A Guide to TracVision R5/R4
Kitpack Contents
Table 2-2 lists the materials provided in the kitpack.
Table 2-2
Kitpack Contents
Part Qty. KVH Part No.
Tie-wraps 5 22-0013
Clamshell ventilator 1 19-0230
#6 x 3⁄4" thread-forming screws 3 14-0298-12
1
4"-20 x 5⁄8" hex screws 4 14-0250-10
1
4" flat washers 4 14-0251
3
8" hole plugs 2 19-0282-06
2-2
2.1 Choosing the Best Location
Blocked!
T
racVision Antenna
Air Conditioner
Vehicle Roof
" Maximum Gap
7
16
Since the TracVision antenna requires a clear view
of the southern sky to receive satellite signals, the ideal antenna site has an unobstructed view of the horizon/satellite all around.
Keep the antenna clear of any obstructions on the
roof (e.g., air conditioners). The antenna requires a
15º to 75º look angle to receive satellite signals.
Installation
Figure 2-1
Antenna Blockage
Consider the location of the antenna relative to the
location of any equipment or necessary wiring within the vehicle.
Be sure to mount the antenna on a horizontal
surface. When placed flat on the mounting surface, the mounting plates should be less than the mounting surface (see Figure 2-2).
7
16" above
Any larger gap will warp the baseplate and seriously damage the antenna.
Figure 2-2
Maximum Mounting Surface Slope
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A Guide to TracVision R5/R4
Vehicle
Centerline
Vehicle
Centerline
Front/Rear
of Vehicle
Front/Rear
of Vehicle
Top View Side View
Mounting Plate
(1 of 4)
Baseplate Connectors
Mounting Plate
Arrows
Always lift the antenna unit by the gray baseplate, never by the radome or any portion of the antenna assembly!
Figure 2-3
Proper Orientation of
the Antenna Unit
2.2 Mounting the Antenna Unit
1. Make sure that you have chosen a suitable mounting location based upon the guidelines in
Section 2.1, “Choosing the Best Location.”
2. Remove the antenna unit from its shipping carton.
3. Position the antenna unit in the desired location on the centerline of the vehicle with the antenna’s mounting plate arrows facing the front or rear of the vehicle. The proper orientation is illustrated in Figure 2-3.
The mounting plate arrows may
ace either forward or backward
f along the center
line of the v
for more convenient installation.
2-4
ehicle
4. While the antenna is in place, mark a location on the roof for the
3
4" (19 mm) cable access hole to permit convenient cable access to the antenna’s baseplate connectors.
5. Using the 4 mounting plates and each set of 5 holes as templates, drill 20
3
16" (5 mm) holes
through the roof of the vehicle.
6. Set aside the antenna unit and clean the roof’s surface to remove any debris.
7. Seal the two baseplate holes shown in Figure 2-4
Factory-drilled
Drain Hole Positions
Front of Vehicle
Recommended
3/16" (5 mm)
Drain Hole Positions
Drain Hole Angle
(relative to baseplate)
Front of
Vehicle
A
ngle of Hole, relative to front
Angle of Hole, relative to front
Baseplate Holes
with the plugs provided in the kitpack.
8. Apply construction adhesive to the bottom of the antenna’s four mounting plates. If using a liquid construction adhesive, apply beads to the mounting plates in a zig-zag pattern.
Installation
Figure 2-4
Antenna Baseplate (Bottom View)
9. Reposition the antenna, lining up the mounting plate holes with the holes in the roof. Attach the mounting plates to the roof using
3
16" (5 mm)­diameter rivets (or appropriate fasteners). Seal all rivet heads and edges with silicone.
10. Remove and save the 8 pan head screws and flat washers that secure the radome to the baseplate.
efully lift the radome straight up until clear of
Car the antenna assembly and set aside.
11. When the antenna unit is installed with the connectors facing the rear of the vehicle, the drain holes are located as shown in Figure 2-5.
If the roof’s mounting surface is not perfectly flat as KVH recommends, make sure the baseplate does not warp when you attach the antenna’s mounting plates. Refer to
Section 2.1, “Choosing the Best Location,” for further details.
Figure 2-5
Baseplate Connectors Facing Rear of Vehicle – Factory-drilled Drain Hole Locations
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A Guide to TracVision R5/R4
2 tie-wraps used to secure LNB arm
Shipping Restraint
Shipping Restraint Nuts and Washers
Recommended
3/16" (5 mm)
D
rain Hole Positions
Drain Hole Angle
(
relative to baseplate)
Front of V
ehicle
Angle of Hole, relative to front
Angle of Hole, relative to front
Figure 2-6
Baseplate Connectors Facing
Front of Vehicle – Recommended
Drain Hole Locations
You MUST drill out the drain holes as indicated to ensure that any moisture that enters the baseplate is able to drain. Ensure that factory­drilled holes are completely sealed.
11a.(Alternate Drain Hole Locations) If the antenna unit
is installed with the connectors facing the front of the vehicle, drill out
3
16" (5 mm)-drain holes in the rear-facing side of the baseplate as illustrated in Figure 2-6. The existing factory-drilled drain holes shown in Figure 2-5 must then be plugged with silicone rubber sealant.
Figure 2-7
Forward Shipping Restraint
12. Cut the tie-wraps holding the antenna unit to the forward shipping r
estraint (see Figur
e 2-7).
2-6
13. Remove the nuts and washers securing the
R
otating Plate
S
hipping Restraint
R
otating Plate
Shipping Restraint
Forward Shipping R
estraint for
LNB Bracket
shipping restraints to the baseplate. The shipping restraints are pictured in Figure 2-8.
14. Remove the shipping restraints and replace the nuts and washers into their original positions.
All nuts and washers removed in Step 13 must be reinstalled. These nuts and washers secure the baseplate to the mounting plates.
15. Place the radome onto the baseplate (labels facing the sides of the vehicle) and secure in place using the 8 pan head screws and flat washers removed in Step 10.
Installation
Figure 2-8
TracVision R5/R4 Shipping Restraints (Top View)
Do not discard the shipping restraints, washers, or the nuts. They should be saved for future use in case the antenna unit needs to be removed and shipped to another location. Four head screws have been provided in the kitpack for shipping as the bolts used to hold the shipping restraints during initial shipping are integral parts of the mounting plates.
1
4˝ x5⁄8˝ hex
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16. Drill the cable access hole (marked in Step 4) in the vehicle’s r
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A Guide to TracVision R5/R4
3.82"
(97 mm)
.32" (8 mm)
2.36"
(60 mm)
.16" (4 mm)
3.19"
(81 mm)
2.05"
(52 mm)
Panel Cutout
3
/32" (2.5 mm) dia
2.3 Connecting System Components
The following sections provide instructions for properly wiring the antenna unit to the components inside the vehicle.
Locating the Switchplate
A switchplate has been provided to serve as the hub of the TracVision R5/R4 wiring (with the exception of the RF cable, which will be connected to the receiver). This switchplate includes an ON/OFF switch and a DB9 maintenance port for easy access to the antenna unit’s software and diagnostics. Follow the steps below to select and prepare the switchplate mounting location.
1. Select a location to mount the TracVision R5/R4 switchplate. It should be installed in a dry, flat location within reach of the cables that will connect to the antenna unit.
Figure 2-9
Switchplate Panel
Cutout Dimensions
A full-scale panel cutout template has been provided in Appendix B.
2. Once you’ve decided on a suitable location, create a panel cutout in the mounting surface. Figure 2-9 illustrates the mounting dimensions and a full-scale template has been provided in Appendix B. The connecting cables will be routed through this cutout.
2-8
2.3.1 Connecting the Antenna Data/Power
Data/Power
Data/Power
Cable
1. Connect one end of the antenna data/power cable to the antenna’s data/power connector and lock in place (see Figure 2-10).
2. Route the other end of the data/power cable down through the cable access hole in the vehicle’s roof and out through the switchplate panel cutout.
3. Connect the data/power cable to the switchplate’s data/power connector and lock in place (see Figure 2-11).
Installation
Figure 2-10
Antenna Data/Power Connector
Figure 2-11
Switchplate Data/Power Connector
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