KVH Industries TracPhone F77, TracPhone F55, TracPhone F33 User Manual
user’s guide
A Guide to the TracPhone F33
Satellite Communications
KVH TracPhone
®
F33
Congratulations!
You have selected one of the most advanced and convenient marine communications
systems available today. The KVH
®
Industries’ TracPhone®F33/F55/F77 system,
manufactured by Thrane & Thrane, is designed to provide high-quality voice, fax,
data, and high-speed Internet access.
Technical Support
Please direct any technical questions to:
North America Europe/Middle East/Africa
KVH Industries, Inc. KVH Europe A/S
50 Enterprise Center Kokkedal Industripark 2B
Middletown, RI 02842 USA 2980 Kokkedal, Denmark
Tel: +1 401 847-3327 Tel: +45 45 160 180
Fax: +1 401 849-0045 Fax: +45 45 160 181
E-mail: techs@kvh.com E-mail: customersupport@kvh.dk
Internet: www.kvh.com Internet: www.kvh.com
Product Registration
Don’t forget to register your TracPhone
system for KVH’s free customer support
subscription service. When you register,
you will receive technical and service
updates specific to your system along with
customer support and product news. In
addition, with your information on file,
KVH will be able to offer you even faster,
more convenient product, customer, and
warranty support. KVH will NOT sell or
share your data with other companies or
organziations.
To register your system, simply fill out the
enclosed Product Registration Form or
visit www.kvh.com/register.
TracPhone F33/F55/F77 Customer Service Information
34-0003 Rev. D
Product Information
Before installing the TracPhone, be sure
to write down the following
information:
ISN: _________________________
Above Decks Unit (ADU)
S/N: _________________________
Below Decks Unit (BDU)
S/N: _________________________
BDU Build Date: ____ /____ / _____
YY MM DD
This information will be required for
all troubleshooting or service calls
made regarding this product.
11
PLEASE READ!
Important Notice About Your Data Connection
To prevent inadvertent airtime usage, the user must disconnect the
data connection when not in use. If the data connection is not
properly disconnected, your computer may dial out on its own,
which could result in an unintended airtime charge.
KVH accepts no responsibility if this occurs. It is the vessel
owner’s responsibility to ensure that the TracPhone is correctly
interfaced with the vessel’s computer.
If you have any questions about data connections, please contact
KVH Technical Support.
TracPhone F33/F55/F77 Customer Service Information
33
34-0003 Rev. D
Thrane & Thrane A/S
SAILOR Fleet33
TT-3088A
User Manual
Copyright© Thrane & Thrane A/S
ALL RIGHTS RESERVED
Information in this document is subject to change without
notice and does not represent a commitment on the part of
Thrane & Thrane A/S. It is recommended to download the
latest version of the manual from the Thrane Extra net or
request this from the distributor.
© 2005 Thrane & Thrane A/S. All rights reserved. Printed
in Denmark.
Trademark Acknowledgements:
WinPoET is a trademark of iVasion, a RouterWare Company.
Document No: TT98—116874-F.
Release date: 26 May 2005.
Safety Summary
The following general safety precautions must be observed during all phases
of operation, service and repair of this equipment. Failure to comply with
these precautions or with specific warnings elsewhere in this manual violates
safety standards of design, manufacture and intended use of the equipment.
Thrane & Thrane A/S assumes no liability for the customer's failure to comply
During transmission the antenna in this system radiates Microwave Power.
This radiation may be hazardous if exposed directly to humans, close to the
antenna. During transmission, make sure that nobody gets closer than the
recommended minimum safety distance. The minimum safety distance to the
with these requirements.
Microwave Radiation Hazards
antenna on the focal line is 1.3 m.
MICROWAVE RADIATION
NO PERSONNEL WITHIN 1.3 m
1.3m
25°
GROUND THE EQUIPMENT
To minimize shock hazard, the equipment chassis and cabinet must be
connected to an electrical ground.
DO NOT OPERATE IN AN EXPLOSIVE ATMOSPHERE
Do not operate the equipment in the presence of flammable gases or
fumes. Operation of any electrical equipment in such an environment
constitutes a definite safety hazard.
KEEP AWAY FROM LIVE CIRCUITS
Operating personnel must not remove equipment covers. Component
replacement and internal adjustment must be made by qualified
maintenance personnel. Do not replace components with the power cable
connected. Under certain conditions, dangerous voltages may exist even
with the power cable removed. To avoid injuries, always disconnect power
and discharge circuits before touching them.
DO NOT SERVICE OR ADJUST ALONE
Do not attempt internal service or adjustments unless another person,
capable of rendering first aid resuscitation, is present.
Table of Contents
Table of Contents
About the Manual...................................................... 1
1
1.1 Abbreviations..................................................... 1
2 Introduction ............................................................. 3
2.1 The Inmarsat Fleet Service .................................. 3
2.2 The SAILOR Fleet33 System................................. 6
2.3 Hardware Interfaces............................................ 9
2.4 The Handset .................................................... 11
2.4.1 LCD/LED................................................ 12
2.4.2 Function Buttons..................................... 16
2.4.3 Alpha-Numeric Section ............................ 18
3 Getting Started....................................................... 23
3.1 Get Ready to Make a Call................................... 23
3.1.1 How to Power-Up the System. .................. 23
3.1.2 How to Shut Down the System. ................ 25
3.2 Use of PIN Codes.............................................. 26
3.3 Normal Calls .................................................... 27
3.3.1 Calling From the TT-3088A....................... 27
3.3.2 Calling To the TT-3088A........................... 28
3.4 Data Calls........................................................ 29
3.4.1 MPDS Connection.................................... 29
3.4.2 Call waiting............................................ 30
3.4.3 9600 Data Connection ............................. 31
4 Operation............................................................... 33
4.1 Call Functions .................................................. 33
4.1.1 Calls Using the Phone Book ...................... 33
4.1.2 Call From Handset Connected to RJ11........ 33
4.1.3 Fax Calls................................................ 34
4.1.4 Internal Calls.......................................... 35
4.2 Using the Menu System ..................................... 35
4.3 Menu System – All Users ................................... 36
May 2005 i
Table of Contents
4.3.1 Phonebook..............................................36
4.3.2 Area.......................................................38
4.3.3 LES........................................................39
4.3.4 Mailbox ..................................................40
4.3.5 Help Desk...............................................41
4.3.6 Alarm Log...............................................42
4.3.7 Status....................................................43
4.4 Menu System - Super User .................................46
4.4.1 Call Logs ................................................46
4.4.2 Routing ..................................................47
4.4.3 Data Setup .............................................49
4.4.4 Contrast .................................................49
4.4.5 Ring Setup..............................................50
4.4.6 Key Beep................................................50
4.4.7 Set UTC Time..........................................51
4.4.8 Set UTC Date ..........................................51
4.4.9 Disclose Pos............................................52
4.4.10 Allowed Dial............................................52
4.4.11 Ph.Book Dial ...........................................53
4.4.12 Auto Prefix..............................................54
4.4.13 BarServiceIn...........................................54
4.4.14 BarServiceOut.........................................55
4.4.15 LED Dimm ..............................................55
4.4.16 Ant.Setup...............................................56
4.4.17 Alarm log................................................57
4.4.18 Warning Log............................................58
4.4.19 Help Desk...............................................58
4.4.20 PIN codes...............................................59
4.4.21 Mail Box .................................................59
4.4.22 RJ11 Setup .............................................60
4.4.23 LES Config..............................................61
4.4.24 Additional Features ..................................62
4.4.25 Data Limits.............................................63
4.4.26 Call Waiting Notification............................64
5 PC Programs ...........................................................67
5.1 System Set-up using FleetCP ..............................67
ii May 2005
Table of Contents
5.1.1 The Map ................................................ 68
5.1.2 Pin Codes .............................................. 69
5.1.3 Phonebook............................................. 70
5.1.4 Satellite Setup........................................ 71
5.1.5 Routing ................................................. 72
5.1.6 Setting up Time and Date......................... 73
5.1.7 Barring Services ..................................... 74
5.1.8 Settings................................................. 75
5.1.9 Antenna ................................................ 76
5.2 Set-up Using RS-232......................................... 77
5.2.1 Set-up for MPDS..................................... 77
5.2.2 Set-up for 9600 Data............................... 81
5.3 Set-up using Ethernet/PPPoE.............................. 84
5.3.1 Windows XP with Built-in PPPoE Client ....... 84
5.3.2 Windows 2000 WinPoET PPPoE Client......... 85
6 Troubleshooting...................................................... 89
6.1 List of Error messages....................................... 89
6.1.1 Satellite Network Messages ...................... 89
6.1.2 TT-3088A Messages ...............................103
7 Index ...................................................................107
Appendix A - Menu Tree.................................................109
May 2005 iii
Table of Contents
Blank page
iv May 2005
Abbreviations About the Manual
1 About the Manual
Congratulations on purchasing your TT-3088A SAILOR
Fleet33 product. This system makes it possible for you to
communicate from virtually any ocean region in the world
using the Inmarsat Fleet service established by Inmarsat.
The system supports inexpensive voice services as well as
data and fax (Spot beam only). This manual has the
following chapters:
Chapter 2 Introduction - an overview of the Inmarsat
Fleet system and its services. Also a brief description of the
systems.
Chapter 3 Getting Started - a description of how to make
and receive calls and the use of PIN codes.
Chapter 4 Operation - a detailed description of the menu
system in the terminal.
1
Chapter 5 PC Programs - a description on how to use the
accompanying configuration PC software (FleetCP).
Chapter 6 Troubleshooting – a description of the most
common errors, how to deal with them and how to get
further help if necessary.
Chapter 7 Index - a subject index
Appendix A - Menu Tree
1.1 Abbreviations
ACU Antenna Control Unit
ADU Above Deck Unit
AORE Atlantic Ocean Region East
May 2005 1
1
About the Manual Abbreviations
AORW Atlantic Ocean Region West
BDU Below Deck Unit
FEU Front End Unit
GPS Global Positioning System
IMN Inmarsat Mobile Number
ISDN Integrated Services Digital Network
ISN Inmarsat Serial Number
IOR Indian Ocean Region
ISP Inmarsat Service Provider
LCD Liquid Crystal Display
LED Light Emitting Diode
LES Land Earth Stations
MES Mobile Earth Station
MMI Man Machine Interface
MPDS Mobile Packet Data Service
MSN Multiple Subscriber Number
NCS Network Co-ordination Station
NSR Network Status Record
PIN Personal Identification Number
PUK Personal Unblocking Key
POR Pacific Ocean Region
PSTN Public Services Telephone Network
RCC Rescue Co-ordination Center
STE Secure Telephone Equipment
T&T Thrane & Thrane A/S
TNID Terrestrial Network ID
UDI Unrestricted Digital Information
2 May 2005
The Inmarsat Fleet Service Introduction
2 Introduction
2.1 The Inmarsat Fleet Service
The Inmarsat Fleet service is based on 4 Geo-stationary 3rd
generation satellites situated above the equator. Geostationary means that the satellites are always located in
the same position, i.e. they rotate at the same speed as
that of the earth. Each satellite covers a certain area
(footprint) and supports a number of powerful spot-beams
making the service available in virtually all ocean regions
on the earth between approximately 76°N and 76°S.
The 4 Geo-Stationary Inmarsat Satellites
The satellites are your connection to the worldwide
networks, and they are managed by the Network Coordination Stations (NCSs), run by Inmarsat. The primary
functions of the NCSs are to constantly keep track of which
terminals are logged on to the system, and assign a free
channel whenever a call is made.
2
A Land Earth Station (LES) is a gateway between the public
network and the satellites. Different operators around the
world run the various LES’s.
May 2005 3
2
Introduction The Inmarsat Fleet Service
The Fleet services are prepared for operation with the next
generation of Inmarsat satellites (Inm-IV) expected in
2005. The services, which allow for a wide range of
applications, supported by the Inmarsat Fleet encompass:
• Circuit switched services:
• Mini M voice call (Global)
• 9.6 kbps data (Spot beam only)
• 9.6 kbps fax (Spot beam only)
• Packet switched services
• 64/28 kbps MPDS (Spot beam only)
(cf. Appendix B for a map on global and spot beam
coverage).
Service explanation:
The mini-M voice service is only for voice transmission.
The voice transmitted over the satellite is subject to a
compression process down to 4.8 kbit/s, which reduces the
bandwidth use and subsequently the cost.
The 9.6 kbps fax service is a service that enables G3 fax
machines employing one of the modem standards: V.27 or
V.29.
The 9.6 kbps data service allows you to establish a 9.6
kbps circuit switched data connection employing the
modem standard: V.24.
The MPDS service is a packet data service where the tariff
depends on the amount of data transmitted. This service is
a more cost-effective solution for web browsing, and other
applications where there is no need for constant
transmission of data in both directions. It is also suitable
for applications where a constant connection is required,
because the user is no longer charged the “per minute
rate”. The channel is a shared channel i.e. the transmission
4 May 2005
The Inmarsat Fleet Service Introduction
speed may be reduced when other users are using the
same channel. The channel to be shared among the users
has a capacity of 64 kbps in the direction to the terminal,
and from the terminal the channel to be shared among the
users has a capacity of 28 kbps.
Important notice: Before a terminal can be used on the
network, it has to be commissioned by one of the Inmarsat
Service Providers (ISP’s). In order to use the different
Inmarsat Fleet services it is necessary to have at least one
Inmarsat Mobile Number (IMN) for each of the above
mentioned services. In case all 3 circuit switched services
are commissioned on your terminal, you will have 3 IMN
numbers.
Calling an Inmarsat Fleet terminal is equal to making
international calls. If the satellite region/area is not known
for the terminal the “country” code for a terminal is 870.
When you dial an Inmarsat Fleet terminal through the
public network, you have to dial the IMN number in
addition to the international access code for Inmarsat, e.g.:
2
+870 600 555 555
Making calls from an Inmarsat Fleet terminal is equal to
making international calls, as the country code always has
to be dialed.
May 2005 5
2
Introduction The SAILOR Fleet33 System
2.2 The SAILOR Fleet33 System
The SAILOR Fleet33 System includes the following system
components:
• TT-3008G SAILOR Fleet33 Antenna (ADU)
• TT-3038G SAILOR Fleet33 Transceiver Unit (BDU)
• TT-3622E SAILOR Fleet33 Handset Cradle
• TT-3620G SAILOR Fleet33 Control Handset (4 wire)
• Accessories (manual, software, etc.)
Instructions on how to assemble the system, wiring and
specification, can be found in the Installation Manual.
TT-3008G SAILOR Fleet33 Antenna
The TT-3008G antenna or ADU (
stabilized high-gain antenna. The antenna has built-in all
functions for satellite tracking including a GPS system.
6 May 2005
Above Deck Unit) is a
The SAILOR Fleet33 System Introduction
2
TT-3038G SAILOR Fleet33 Transceiver Unit (BDU)
All the interface connectors are located on the rear of the
Transceiver Unit or BDU (
May 2005 7
Below Deck Unit).
2
Introduction The SAILOR Fleet33 System
TT-3622E SAILOR Fleet33 Handset Cradle /
TT-3620G SAILOR Fleet33 Control Handset (4 wire)
The Handset is used to configure the system and to make
calls. See section 2.4 for a description of buttons, LED's
and display of the handset.
8 May 2005
Hardware Interfaces Introduction
2.3 Hardware Interfaces
The Transceiver Unit of the SAILOR Fleet33 has the
following hardware interfaces:
• Analogue RJ11 number 1
• Analogue RJ11 number 2
• Handset (4 wire)
• Ethernet
• RS-232
• 4 Discrete I/O
• Power Connector
All connectors for these interfaces are found on the rear of
the Transceiver Unit.
Two Analogue RJ11 interfaces:
2
The RJ11 ports as shown above can be used for connection
of analogue phones and G3 fax machines.
Selection of service for the interfaces is independent of
each other. If the mini-M voice is selected, a phone must
be connected as only voice connections can be established.
Cradle/Handset interface:
May 2005 9
Introduction Hardware Interfaces
The transceiver has one 4-wire handset port with RS-485
data control. The Handset can be used to set-up the
terminal and it can be used to make or receive phone calls.
Ethernet interface:
2
The Ethernet interface is a RJ45 connector. It can be used
for the following service types:
• MPDS service
• Connection of an IP Router
RS-232 interface:
The RS-232 interface is a standard 9-pin serial port, with a
maximum port speed of 115.2 kbps. It can be used for the
following service types:
• MPDS service
• 9.6 kbps data
• Configuration of the terminal via FleetCP software
• Connection of a IP Router
When using the FleetCP program, the PC must be
connected to the RS-232 interface (see section 5.1).
10 May 2005
The Handset Introduction
Discrete I/O interface:
The transceiver also has a discrete I/O interface, containing
4 configurable input/output.
Power Connector:
For connection of power, see Installation Manual.
2
2.4 The Handset
The Handset is the primary interface for the SAILOR Fleet
33 system. It enables the user to dial numbers, it di splays
error and status messages, and it is used to configure the
transceiver.
The Handset is divided into 3 distinct and inter-working
sections.
1. The first is the Liquid Crystal Display (LCD) and Light
Emitting Diodes (LED) section. This section gives the
user visual indications about the operation and status
of the system.
May 2005 11
Introduction The Handset
2. The second is the Function buttons section. This section
enables the user to interact with the software menu
system of the transceiver.
3. The third is the Alpha-Numeric section. This section
enables the user to dial and perform data entry
functions into the transceiver.
2
In the following these sections are described in details.
2.4.1 LCD/LED
As shown in the picture above, the top of the handset
contains the LCD for displaying information to the user. It
can be adjusted for contrast and is backlit for viewing in
dimly lit areas or night operations. The LCD display is
graphically shown below:
12 May 2005
The Handset Introduction
Scroll Up Mailbox Signal Strength
Text
a
Are
Speaker
Enabled
Handset
Off hook
Scro
Dow
IOR:LESNAME
ll
n
Ready
2
condary
Se
Func
Enabled
The display contains a set of symbols, which together with
the 4 indicators situated below the display gives continuous
indication of current status.
Symbol Meaning
tions
More menu entries above.
More menu entries below
Turned on when the key has been
pressed.
Turned on when the keypad is in alpha mode.
Alpha mode is used to enter letters (for
example names in the phone book).
The value in a menu must be selected
Alphabetic
Entry Enabled
Locked
More Options
Available
May 2005 13
2
Introduction The Handset
Symbol Meaning
between certain predefined values by means
of the
The speaker. The user can turn the external
speaker on and off by pressing
symbol is displayed in the LCD when on.
Short message stored at a LES – see section
4.3.4 and 4.4.21 Mail Box for further
information.
The number of bars () following this antenna
symbol indicates received signal strength. Up
to 5 bars. The number of displayed bars may
fluctuate during a call. This is due to a power
reduction, negotiated between the terminal
and the LES.
The handset is off hook The handset is off hook
and keys.
. The
There are four LED’s under the LCD display (see below).
There are four LED’s under the LCD display (see below).
From left to right they are Power (GREEN) – Alarm (RED) –
From left to right they are Power (GREEN) – Alarm (RED) –
Connected (AMBER) – Synchronization (GREEN).
Connected (AMBER) – Synchronization (GREEN).
Power
Synchronization
14 May 2005
Alarm Connection
The Handset Introduction
POWER LED (GREEN): The Power LED indicates that the
system is powered up.
ALARM LED (RED): The Alarm LED will illuminate when the
system detects a fault. An error code will also be displayed
in the LCD and in the error log.
CONNECTION LED (AMBER): The Connection LED will flash
when a call is ringing at the receiving end and will
illuminate steady when a connection is made.
SYNCHRONIZATION LED (GREEN): This is a dual function
LED. Initially, the LED will illuminate when the system has
synchronization with a satellite. When the system has
established a data call, the LED assumes its secondary
function as a data transfer light. When data is being
transferred (sent or received), the LED will light. This is a
quick visual reference during data communications.
2
May 2005 15
2
Introduction The Handset
2.4.2 Function Buttons
The Function buttons, as shown above, enables the user to
enter the menu system of the transceiver and change
various settings. Each button is described in detail below.
Some of the function buttons have a 2nd function shown in
italics at the upper right corner of the function button. To
use this 2nd function of a function button, press the "2nd"
button and then press the function button.
Key Function
16 May 2005
This key has two functions.
1) If system is ‘ON’, this key will either –
by a single press - enter the top level
of the menu system (see section 4.3
Menu System) or – by holding down
for about 5 sec. - power down the
system.
2) If system is ‘OFF’, this key will force
The Handset Introduction
Key Function
the system to power up.
This use of this key is depending on the
present MMI status.
In the Menu system
current submenu until main level is reached.
When asked YES or NO
key will be interpreted as a ‘NO’ response.
When entering data
will cancel the entry.
This use of this key is depending on the
present MMI status.
In the Menu system
chosen submenu.
When asked YES or NO
key will be interpreted as a ‘YES’ response.
When entering data
will accept the entry.
This key has two functions.
The primary function is to clear
entered character. It is similar in function to
the backspace key on a PC.
The secondary function is to insert
characters. This is used when inserting new
Inmarsat Mobile Numbers (IMN’s), Phonebook
entries, etc.
This key has two functions.
The primary function is to scroll upwards
menu items not shown on the 2-line display of
the LCD.
this key will exit the
by the system, this
into the system, this key
this key will enter the
by the system, this
into the system, this key
the last
new
to
2
May 2005 17
2
Introduction The Handset
Key Function
previously
between normal
previously
to
The secondary function is to edit
entered information.
This key has two functions.
The primary function is toggle
mode and alphanumeric mode.
The secondary function is to delete
entered information.
This key is used to access secondary key
functions.
This key has two functions.
The primary function is to scroll downwards
menu items not shown on the 2-line display of
the LCD.
The secondary function is presently not used.
This key toggles between ‘on hook’ and ‘off
hook’.
2.4.3 Alpha-Numeric Section
The keypad can be in normal (numeric) mode or alpha
mode. Normal mode is used to enter digits (phone
numbers) whereas alpha mode is used to enter letters
(names in the phone book). The
between the two modes. The display indicates if in alpha
mode. In alpha mode each of the numeric keys (plus
can be used to select between subsets of the alphabet (and
certain special characters) by pressing the key a number of
times until the wanted letter/character is shown on the
display. To insert the letter C it is necessary to press
times in alpha mode. Below is an overview of the relevant
keys in alpha mode.
18 May 2005
is used to toggle
)
3
The Handset Introduction
Key Toggles between when pressed in alpha mode
- ? ! , . : ’ $ ( ) + / 1
A B C 2
D E F 3
G H I 4
J K L 5
M N O 6
P Q R S 7
T U V 8
W X Y Z 9
0 or Move cursor (forced)
2
May 2005 19
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