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USER MANUAL
MODEL:
KC-Virtual Brain1
Kramer Control Manager
P/N:2900-301772 Rev 1
www.kramerav.com
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Kramer Electronics Ltd.
Introduction
Welcome to Kramer Electronics! Since 1981, Kramer Electronics has been providing a world of
unique, creative, and affordable solutions to the vast range of problems that confront the video,
audio, presentation, and broadcasting professional on a daily basis. In recent years, we have
redesigned and upgraded most of our line, making the best even better!
Getting Started
Congratulations on purchasing your Kramer KC-Virtual Brain1.
We recommend that you:
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Unpack the equipment carefully and save the original box and packaging materials for
possible future shipment.
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Review the contents of this user manual.
Go to http://www.kramerav.com/downloads/KC-Virtual Brain1 to check for up-to-date user
manuals, application programs, and to check if firmware upgrades are available (where
appropriate).
Achieving Best Performance
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Use only good quality connection cables (we recommend Kramer high-performance,
high-resolution cables) to avoid interference, deterioration in signal quality due to poor
matching, and elevated noise levels (often associated with low quality cables).
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Do not secure the cables in tight bundles or roll the slack into tight coils.
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Avoid interference from neighboring electrical appliances that may adversely influence
signal quality.
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Position your Kramer KC-Virtual Brain1 away from moisture, excessive sunlight and
dust.
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This equipment is to be used only inside a building. It may only be connected to other
equipment that is installed inside a building.
Safety Instructions
Caution:
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This equipment is to be used only inside a building. It may only be connected to other
equipment that is installed inside a building.
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For products with relay terminals and GPI\O ports, please refer to the permitted rating
for an external connection, located next to the terminal or in the User Manual.
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There are no operator serviceable parts inside the unit.
KC-Virtual Brain1 - Introduction 2
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Kramer Electronics Ltd.
Warning:
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Use only the power cord that is supplied with the unit.
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Disconnect the power and unplug the unit from the wall before installing.
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Do not open the unit. High voltages can cause electrical shock! Servicing by qualified
personnel only.
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To ensure continuous risk protection, replace fuses only according to the rating
specified on the product label which is located on the bottom of the unit.
Recycling Kramer Products
The Waste Electrical and Electronic Equipment (WEEE) Directive 2002/96/EC aims to reduce
the amount of WEEE sent for disposal to landfill or incineration by requiring it to be collected
and recycled. To comply with the WEEE Directive, Kramer Electronics has made arrangements
with the European Advanced Recycling Network (EARN) and will cover any costs of treatment,
recycling and recovery of waste Kramer Electronics branded equipment on arrival at the EARN
facility. For details of Kramer’s recycling arrangements in your particular country go to our
recycling pages at https://www.kramerav.com/esg/responsible-use-of-materials/.
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Kramer Electronics Ltd.
Overview
KC-Virtual Brain1 is a hardware platform with 5 instances of Kramer BRAINware software
already installed on the device. KC−Virtual Brain is designed to maximize the features and
benefits of Kramer BRAINware for controlling up to 5 standard spaces (e.g. a standard space
could include a scaler, monitor, lighting system, touch panel and keypad).
Kramer BRAINware is an enterprise−class, revolutionary, user−friendly, software application
that enables you to execute all your room control actions straight from a computer without
installing a physical Brain between the user interface and the controlled devices. Using the
power of Kramer Control cloud–based control & space management platform, Kramer
BRAINware enables you to operate multiple devices over Ethernet such as scalers, video
displays, audio amplifiers, Blu−ray players, sensors, screens, shades, door locks, and lights.
Designing a system was never easier, with Kramer Control's intuitive drag & drop Builder.
Install, configure and modify your control system without any prior knowledge in programming.
Key Features
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Simplified AV Installation — Control up to 5 rooms without installing a physical
Brain.
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Scalable to Your Installation — Supports controlling up to 5 standard spaces.
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Format Conversion — Use Kramer FC family of control format converters to enable
controlling almost any device.
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Fully Customizable UI — Using Kramer Control, easily personalize your control
interface any way you like.
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Space Controller — Controls any AV device with its corresponding logic.
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Simple Configuration — Install and start using the platform in minutes with easy
configuration.
Typical Applications
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Fully customizable UI.
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Replaces physical Brains.
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Enables controlling almost any device.
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Scalable & flexible control.
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Simple configuration.
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Defining KC-Virtual Brain1
This section defines KC-Virtual Brain1.
Kramer Electronics Ltd.
Figure1: KC-Virtual Brain1 Front
# Feature Function
1 HDMI OUT Connector Connect to an HDMI sink.
2 RJ-45 Port Connect to a LAN (default mode).
3 HDMI IN Connector Connect to an HDMI source.
4 Power Connector Connect to the 12V DC power supply.
5 Power Button with LED Press to power ON or turn OFF the device.
6 USB 3.0 Connectors (x2) Connect to USB devices, for example, a keyboard and a mouse.
7 USB 2.0 Connector Connect to a USB device, for example, a keyboard or mouse.
8 Micro SD Card Slot Not in use.
9 N/A
10 Lock Anchor Use to lock the device to the desk.
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Kramer Electronics Ltd.
Mounting KC-Virtual Brain1
This section provides instructions for mounting KC-Virtual Brain1. Before installing, verify that
the environment is within the recommended range:
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Operation temperature – 0° to 40°C (32 to 104°F).
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Storage temperature – -40° to +70°C (-40 to +158°F).
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Humidity – 10% to 90%, RHL non-condensing.
Caution:
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Mount KC-Virtual Brain1 before connecting any cables or power.
Warning:
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Ensure that the environment (e.g., maximum ambient temperature & air flow) is
compatible for the device.
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Avoid uneven mechanical loading.
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Appropriate consideration of equipment nameplate ratings should be used for
avoiding overloading of the circuits.
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Reliable earthing of rack-mounted equipment should be maintained.
To mount KC-Virtual Brain1 on a rack:
Mount the unit in a rack using the recommended rack adapter
(see http://www.kramerav.com/product/KC-Virtual Brain1).
You can also install KC-Virtual Brain1 using the following method:
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Place the device on a flat surface.
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Connecting KC-Virtual Brain1
Always switch off the power to each device before connecting it to your KC-Virtual Brain1.
After connecting your KC-Virtual Brain1, connect its power and then switch on the power to
each device.
Connecting Device
For illustration purposes, the diagram shows connections for KC-Virtual Brain1, except for
the HDMI IN connector.
To connect the KC-Virtual Brain1 as illustrated above (numbers in brackets refer to the
diagram in Defining KC-Virtual Brain1 on page 5):
1. Connect a Local Area Network (LAN) cable to the LAN RJ-45 Connector (2) for
connection to your network.
2. KC-Virtual Brain1 can be controlled from a browser connected to the same network.
Optional: To control the Brain from the local display, connect an HDMI display to the
HDMI OUT Connector (5) and a keyboard and mouse to the USB Connectors (5) and
(6).
When a display is connected to the KC-Virtual Brain1, the device’s IP address is
displayed at the bottom of the screen.
3. Connect the 12V DC power adapter to the Power Connector(4) and plug it into the mains
electricity.
Do not turn the device on before connecting the LAN port to the network.
KC-Virtual Brain1 is connected.
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Essential First Steps
Do the following after connecting your KC-Virtual Brain1 for the first time:
1. Log into the Management pages: See Logging into the Management pages.
2. Change the password: See Changing the password.
3. Set the timezone and date/time: See Setting the time.
4. Initialize the Services. See Initalizing the Services.
5. (Optional) Check for updates. See Checking for updates.
6. Provision the Brains. See Provisioning the Brains.
7. (Optional) Activate Auto-update. See Activating Auto-Update.
8. (Optional) Activate Kramer Remote Support. See activating Kramer Remote
Support.
Kramer Electronics Ltd.
These instructions are designed for units purchased after 1 June 2024,and for units that have
been re-imaged with the Brain Manager.
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Relevant units have a graphical login screen, as shown on the next page.
Figure2: Brain login page
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Older Units show a text-based login screen:
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Logging in to the Management Pages
Use the Management Pages to monitor and configure your KC-Virtual Brain1.
There are two ways to access the Management pages:
1. Locally, by connecting a mouse, keyboard and display.
2. Remotely, in a browser connected to the same network.
To log in locally:
1. Connect a mouse, keyboard and screen to the KC-Virtual Brain1.
2. Enter the username and password (default kramer/kramer) on the display connected
to the KC-Virtual Brain1.
To log in remotely:
1. Connect your computer to the same network as the KC-Virtual Brain1.
2. Open a Web browser and go to the IP address of your KC-Virtual Brain1 unit.
Kramer Electronics Ltd.
The login page appears.
Figure2: Brain login page
To identify the IP address of KC-Virtual Brain1:
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By default, the IP address is allocated by the network DHCP. Connect a screen to
the device: The IP address is shown below the login screen. Alternatively, ask your
system administrator or perform a network scan.
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If no DHCP is available, the device will seek to obtain IP 192.168.1.39.
The device checks for a DHCP with every reboot.
3. Enter the username and password (the default is kramer/kramer).
After logging in, the Home page opens with an overview of the device status.
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Kramer Electronics Ltd.
Changing the Password
The default log in details for KC-Virtual Brain1 Management pages is user “kramer” and
password “kramer”. Change this password as soon as possible.
1. Log in to the KC-Virtual Brain1.
2. Navigate to Settings and open the Security tab.
3. Enter a new password: The Save button appears at bottom right after the details are
entered.
4. KC-Virtual Brain1 uses an SSL certificate generated by Kramer.
For added security, ask your network manager to provide a custom SSL certificate and
key which you can upload to the device.
Figure3: The Settings > Security page.
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Setting the time
Accurate time shared by all devices is vital to successful network communications.
Navigate to Settings and open the Time & Date tab.
1.1. Set the Time zone.
To sync device time and date from a network time server:
2. Set Time Server (NTP), to On (this disables manual time and date entry).
3. Enter the Time Server Address IP.
Kramer Electronics Ltd.
4.
5. Click SAVE (button is enabled after a change is made).
The device date and time are synchronized to the server address entered.
6. If there is no NTP server on the network, make sure Time Server NTP is off and enter
Click the refresh arrows to check that the server is available.
the date and time manually.
Figure4: The Settings > Date & Time page.
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Initializing the Services
Kramer Brain run inside a dedicated service. KC-Virtual Brain1 supports a single running
service. The Service instance is a Docker software container (a virtual computer) capable of
running a Kramer Control Brain. The service is installed at once.
When you first run KC-Virtual Brain1, the message “Missing required service” will be shown
on the screen until you initialize the service.
To initialize the missing Service (Brains):
1. Navigate to the Services option in the left menu. The Services screen opens.
2. If the Service has not been installed, the Services page will show an Install button at
the top right of the screen (in green).
Kramer Electronics Ltd.
Figure5: The Services page before installation of the service.
3. Click Install and the system will install and activate the Service.
If connected to the Internet, KC-Virtual Brain1 will download the latest Kramer
Control version from the Kramer AWS ENV (Amazon Web Services Environment) as
part of the provisioning process.
If not connected to the internet, KC-Virtual Brain1 will run the factory installed version
of Kramer Control.
The Services page will show the service running after the install.
Figure6: The Services page with services installed.
KC-Virtual Brain1 is shipped with a license installed and the Service is configured to ensure that during
initialization the license is automatically activated.
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Kramer Electronics Ltd.
Checking for updates
After the service is installed (see the previous section), it is possible to check for updates.
1. (Optional) Click Check for updates (top right of screen).
2. If the system finds updates, an Upgrade all button (not shown) will appear next to
Check for updates and an Upgrade button will appear at the end of each individual
service’s line in the display.
3. Click Upgrade all to implement the upgrade on all services or click Upgrade to limit
it to an individual service.
Figure7: The Services page with the service installed.
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Kramer Electronics Ltd.
Provisioning the Brains
Brains must be provisioned before they can control a meeting space touch panel or management
device. Each Brain controls a single Kramer Control instance (and one touch panel) – the Kramer
Control instance to which it was provisioned. Kramer Control instances must be unprovisioned
before they can be connected to another Brain.
Provisioning a Brain – Securely connects the Brain to a single Kramer Control activation (such
as a touch panel). No other Brain can be connected until it is unprovisioned.
Unprovisioning a Brain – Ends the connection between the Brain and the Kramer Control
activation, so that a different Brain can be connected.
Brain Online Brain Offline
Provisioning
Unprovisioning
(Brain provisioned
online).
Unprovisioning
(Brain provisioned
offline)
To provision one of the Brains:
1. Get an online provisioning code or an offline provisioning file from the Kramer
Control portal for the Brain (meeting space or room) you are connecting.
2. Navigate to Brain Info in the left menu, the available Brain Services are listed (see
the image below).
3. Select the Brain service you want to provision: If running, the Brain ID turns green
and the General tab opens, showing Brain Information, including the Brain State,
which will be Unprovisioned and will indicate if the Brain is online (it will be green if
online, red if offline).
The Brain State field is green if the Brain is already provisioned and red if it is not.
Get a code from the Kramer Control
Manager and enter it in the Brain.
Unprovision in the Kramer Control
Manager. The Brain is unprovisioned
automatically.
Get a code from the Kramer Control
Manager and enter it in the Brain.
Download a “provisioning file” from the
Kramer Control Manager and upload it to the
Brain.
Unprovision in the Kramer Control Manager.
The Brain remains provisioned until it
connects to the Internet.
Get a code from the Kramer Control Manager
and enter it in the Brain.
4.
Figure8: The Brain Info page’s General tab
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Kramer Electronics Ltd.
4. Select the Configuration tab and upload the provisioning file you downloaded from
Kramer Control (if the Brain is offline) or enter the Kramer Control code if it is online.
Figure9: The Brain Info page’s Configuration tab
5. After a provisioning file’s details are entered, the Save button is enabled.
Select the Diagnostics tab to view the live logs and events for the Brain.
6. After the Brain is provisioned, select the General tab and then click Open Control
to connect with Kramer Control.
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Activating Auto-Update
Auto-update performs an automated daily check for new versions of the Kramer Control
agent and/or services. When a new version is available, Auto-Update downloads and installs
the package.
1. Navigate to Settings and select the Updates tab.
2. Slide the Kramer Software Updates slider to the right, it turns green.
3. You can also use this screen to manually upload update packages:
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Agent Package – An update package for the Docker Services (that run the Kramer
Control Brain).
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Kramer Control Package – An offline update for the Kramer Control Brain (that runs
inside a Docker Service).
Kramer Electronics Ltd.
Figure10: The Settings > Updates page.
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Activating Kramer remote support
Kramer remote support uses a TCP secured tunnel that connects securely to the Kramer
AWS system and enables Kramer support staff to connect to Kramer Control.
Use of this service requires entry of a unique Remote Support ID provided by Kramer Support.
To activate Kramer remote support:
1. Navigate to Settings and open the General tab.
2. Move the Kramer Remote Support slider to the right (it turns green).
3. Enter your Remote Support ID.
Kramer Electronics Ltd.
Figure11: The Settings > General page.
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Kramer Electronics Ltd.
The Management Pages
For Management pages’ access instructions, see Logging in to the Management pages.
These instructions are designed for units purchased after 1 June 2024 and for units that have
been re-imaged with the Brain Manager.
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Relevant units have a graphical login screen:
Figure13: Brain login page
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Older units show a text-based login screen:
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The Home Page
After you log in, the Home page opens automatically, showing a dashboard overview of
the device. The Home page is display-only: No updates can be made from this page.
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System Information
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Hostname - The name used to identify the KC-Virtual Brain1 in the network.
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Last boot time – The time KC-Virtual Brain1 last rebooted.
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Kernel – The OS running inside the KC-Virtual Brain1.
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Agent release - SW release version of the KC-Virtual Brain1.
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Docker services (visual) – The left number is the number of active services and
the right number the maximum possible number of active services.
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Usage-Disk – % Usage of the KC-Virtual Brain1's built-in HD.
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Usage-Memory – % Usage of the KC-Virtual Brain1’s RAM.
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Usage-Swap – % Usage of the KC-Virtual Brain1’s Swap Memory. Swap
Memory is RAM that is temporarily loaded into the HD.
Kramer Electronics Ltd.
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Network – An overview of the device’s network status. If DHCP is enabled, KC-Virtual
Brain1’s network IP is provided by the network’s DHCP server.
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Kramer Control licenses – The Kramer Control license stored in the device. KC-Virtual
Brain1 holds a single license.
Note: At first run, a “Missing required services" message warns that the Docker service is
not initialized. The Brain cannot be started until the Docker service is installed. See
Initializing the Services.
Figure14: The Home page
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The Services Page
Kramer Control Brains run inside Services. Each Service is a Docker container capable
of running a single Kramer Control Brain. KC-Virtual Brain1 runs a single service.
On devices that run multiple Services, each service and the Brain it runs is isolated and
independent from the other Services.
The Services Page lists the available Services (Docker containers) and is used to initialize,
upgrade, run, stop and troubleshoot the services.
Note: If no Services have been installed, a “Missing required services" message warns
that the Services are not initialized. Please do Initializing the Services.
Figure15: The Services page with services installed.
If no service is active: The Service table will be empty and the Install button visible (top right in
green). See Initializing the Services.
If a Service is active: The Services table shows the following:
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ID – The Docker ID of the Service.
Name – The Docker container’s name.
Image – Name of the Docker image that was used to create the container.
Version – The version number of the Brain running inside the Docker container.
Created At – The time the Docker Container was initialized.
Status - Status of the Docker container (running, stopped, initializing).
Action icons: Click an icon to perform the action. The following actions are available
(some require the service to be running):
- Restart the service.
- Start the service.
- Stop the service.
- Download the logs (downloads a Zip file). To view a “live” display of the logs, see
Brain Info – Diagnostics (select a Brain and then click Diagnostics).
- Opens the Brain Info page for this service (opens in a separate window). Brain Info
can also be opened by navigating to the Brain Info menu option.
Checking for updates: See Checking for updates.
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The Brain Info Page
Brain Info shows Brain specific information for a user-selected Brain. Brain Info can
be accessed directly from the Services page (it opens directly on the selected Brain)
or by selecting a Brain in the Brain Info’s Brain Services list. The selected Brain will
be green if it is running, red if it is not.
The Brain Info page has 3 tabs:
1.
General – Displays Brain Information and can be used to connect to the Kramer
Control Manager.
2. Configuration – The Provisioning tab. Use to provision the Brain with codes or files
downloaded from Kramer Control Manager.
3. Diagnostics – The Diagnostics tab can be used to view or download the Brain’s logs and
events.
Brain Info – General tab
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Brain Information displayed by the General tab.
In the Brain Info page, the Brain must be selected in the Brain Services column
before the tabs are displayed.
Figure16: Brain Info page, General tab
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Model – “Docker”.
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Brain State –
o
o
o
o
o
Active_Online (All gateways and devices are connected)
Active_Online (No gateways are connected)
Active_Offline
Unprovisioned (Ready for provisioning)
Unprovisioned (Not connected to server)
Version – Software version of the Brain.
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Brain ID – The Docker container’s name and ID.
Provisioned Status – Provisioned or Unprovisioned.
Space Name – Name of the meeting room in which the Brain is interfacing
with a control device.
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Publishing Status – Status of the latest Kramer Control Interface definitions
that were published to the room device.
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Last Sync Time – Time of the last sync between the Brain and the room
device.
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Last Publish Time – Last time that interface definitions were sent to the room
device.
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Forced Active Offline – User controlled slider, when on, the Brain will
disconnect from the room device, even if a connection is available.
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Buttons:
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Open Control – If the Brain is online, will open the Kramer Control Manager
in a separate page.
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Sync – If the Brain is online, will connect to the Kramer Control Manager to
download the latest room interface settings.
Brain Info – Configuration tab
The Configuration tab is used to upload provisioning files (if the Brain is offline) or enter
provisioning codes (if the Brain is online) received from Kramer Control.
In the Brain Info page, a Brain must be selected in the Brain Services column
before the tabs are displayed.
Figure17: The Brain Info page’s Configuration tab
Save only appears if a value is entered in the file/code entry field.
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Brain Info – Diagnostics tab
The Diagnostics tab can be used to view the Brain’s logs and the events that it has
handled.
In the Brain Info page, a Brain must be selected in the Brain Services column
before the tabs are displayed.
To view the logs offline, go to the Services page and click the logs download icon .
For more information see The Services page.
Kramer Electronics Ltd.
Figure18: The Brain Info page’s Diagnostics tab
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Kramer Electronics Ltd.
The Settings Page
The Settings page has 5 tabs:
1. General – Opens by default when the Settings page opens. Provides device information
and restart actions.
2. Security – Password change and SSL settings.
3. Updates – Software updates and automated updates.
4. Date & Time – Set the timezone, date time or connect an NTP server.
5. Network - Set the Hostname, enable/disable DHCP and view or set the device IP address.
Settings – General tab
Figure19: The Settings page’s General tab
Device Information:
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Device name – The type of device (KC-Virtual Brain1).
Agent release – The software version of the KC Agent.
System uptime – Amount of time that the device has been running.
Internet status – Offline or online.
Kramer Remote Support – Slide to the right to enable Kramer Remote Support.
When necessary, Kramer Remote Support personnel can set up a TCP secured tunnel
to the customer’s Kramer Control system. Requires the customer to share their unique
Remote Support ID with the Kramer Support person.
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Remote Support ID – A code which is unique to the customer and enables Kramer
Support to connect securely to the customer’s Kramer Control Manager.
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Device Actions:
Re-deploy Services – The device reinstalls and then restarts the services.
System Restart – The device will shut down the services, reboot itself and then restart the
services. If DHCP is active, verify that the device IP is unchanged.
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Settings – Security
Use this page to change the password and/or enter a custom SSL certificate for enhanced
network security. SSL certificates make SSL/TLS encryption possible.
For additional information see Changing the Password.
Figure20: The Settings page’s Security tab
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Kramer Electronics Ltd.
Settings – Updates
Auto-update performs an automated daily check for new versions of the Kramer Control agent
and/or services. When a new version is available, Auto-Update downloads and installs the
package.
Offline - If you prefer to manually download updates, then download the update packages from
the Kramer website:
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Agent Package – An update package for the Docker Services (that run the Kramer
Control Brain).
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Kramer Control Package – An offline update for the Kramer Control Brain (that runs
inside a Docker Service).
Figure21: The Settings page’s Updates tab
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Settings – Date & Time
Make sure you enter the correct timezone. If an NTP (Network Time Protocol) server is used,
the date and time cannot be manually entered.
Date and time synchronization improves device and application reliability and contributes to
efficient system operation. An NTP server is recommended.
For more information see Setting the time.
Figure22: The Settings page’s Date & Time tab
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Settings – Network
The device must reboot to save changes to network settings. Incorrect settings
may make the device inaccessible.
Kramer Electronics Ltd.
Figure23: The Settings page’s Network tab
To set a static IP: Disable DHCP, enter the desired IP address, then Save and Restart.
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Hostname – The network name allocated to the KC-Virtual Brain1.
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DHCP – If enabled, then the device IP is allocated by the network’s DHCP server. If
disabled or no DHCP is available, the device will seek to obtain IP 192.168.1.39.
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MAC Address – The KC-Virtual Brain1’s permanent unique device identifier (not
editable).
The following 3 fields can only be updated if DHCP is disabled:
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IP Address – The KC-Virtual Brain1’s address on the local network. Enter the IP
address in a browser to access the embedded web menu.
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Mask Address – The network subnet to which the KC-Virtual Brain1 belongs.
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Gateway Address – Address of the router interface to which KC-Virtual Brain1 is
connected.
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Primary DNS – The IP address of the network’s domain name server.
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Secondary DSN – The network address of the secondary/backup domain name server
(if used).
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Technical Specifications
Kramer Electronics Ltd.
Ports
Inputs 1 HDMI On a female HDMI connector
Outputs 1 HDMI On a female HDMI connector
General
Power
Environmental
Conditions
Accessories Included Power cord, VESA mounting bracket
Physical
Specifications are subject to change without notice at www.kramerav.com
3 USB On 2 USB 3.0 connectors and 1 USB connector
1 LAN On an RJ-45 connector
Processor 4th generation Intel® Dual core 1.4GHz
Main Memory 4GB, high speed
Storage 32GB, solid–state drive
LAN Gigabit LAN
Source 12V DC
Consumption 700mA
Operating Temperature 0° to +40°C (32° to 104°F)
Storage Temperature -40° to +70°C (-40° to 158°F)
Humidity 10% to 90%, RHL non-condensing
Product Dimensions
Product Weight 1.4kg (3.1lbs) approx.
Shipping Dimensions
Shipping Weight 2.77kg (6.1lbs) approx.
21.00cm x 19.00cm x 5.00cm
(8.27" x 7.48" x 1.97") W, D, H
40.50cm x 29.70cm x 9.00cm
(15.94" x 11.69" x 3.54") W, D, H
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Kramer Electronics Ltd.
Warranty
The warranty obligations of Kramer Electronics Inc. (“Kramer Electronics”) for this product are limited to the terms set forth below:
What is Covered
This limited warranty covers defects in materials and workmanship in this product.
What is Not Covered
This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or
maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the
carrier), lightning, power surges, or other acts of nature. This limited warranty does not cover any damage, deterioration or malfunction resulting from the
installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by
Kramer Electronics to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. This
limited warranty does not cover cartons, equipment enclosures, cables or accessories used in conjunction with this product.
Without limiting any other exclusion herein, Kramer Electronics does not warrant that the product covered hereby, including, without limitation, the technology
and/or integrated circuit(s) included in the product, will not become obsolete or that such items are or will remain compatible with any other product or
technology with which the product may be used.
How Long this Coverage Lasts
The standard limited warranty for Kramer products is seven (7) years from the date of original purchase, with the following exceptions:
1. All Kramer VIA hardware products are covered by a standard three (3) year warranty for the VIA hardware and a standard three (3) year warranty for firmware
and software updates; all Kramer VIA accessories, adapters, tags, and dongles are covered by a standard one (1) year warranty.
2. Kramer fiber optic cables, adapter-size fiber optic extenders, pluggable optical modules, active cables, cable retractors, ring mounted adapters, portable
power chargers, Kramer speakers, and Kramer touch panels are covered by a standard one (1) year warranty. Kramer 7 inch touch panels purchased on or
after April 1st, 2020 are covered by a standard two (2) year warranty.
3. All Kramer Calibre products, all Kramer Minicom digital signage products, all HighSecLabs products, all streaming, and all wireless products are covered by a
standard three (3) year warranty.
4. All Sierra Video MultiViewers are covered by a standard five (5) year warranty.
5. Sierra switchers & control panels are covered by a standard seven (7) year warranty (excluding power supplies and fans that are covered for three (3) years).
6. K-Touch software is covered by a standard one (1) year warranty for software updates.
7. All Kramer passive cables are covered by a lifetime warranty.
Who is Covered
Only the original purchaser of this product is covered under this limited warranty. This limited warranty is not transferable to subsequent purchasers or owners
of this product.
What Kramer Electronics Will Do
Kramer Electronics will, at its sole option, provide one of the following three remedies to whatever extent it shall deem necessary to satisfy a proper claim
under this limited warranty:
1. Elect to repair or facilitate the repair of any defective parts within a reasonable period of time, free of any charge for the necessary parts and labor to complete
the repair and restore this product to its proper operating condition. Kramer Electronics will also pay the shipping costs necessary to return this product once
the repair is complete.
2. Replace this product with a direct replacement or with a similar product deemed by Kramer Electronics to perform substantially the same function as the
original product. If a direct or similar replacement product is supplied, the original product’s end warranty date remains unchanged and is transferred to the
replacement product.
3. Issue a refund of the original purchase price less depreciation to be determined based on the age of the product at the time remedy is sought under this limited
warranty.
What Kramer Electronics Will Not Do Under This Limited Warranty
If this product is returned to Kramer Electronics or the authorized dealer from which it was purchased or any other party authorized to repair Kramer
Electronics products, this product must be insured during shipment, with the insurance and shipping charges prepaid by you. If this product is returned
uninsured, you assume all risks of loss or damage during shipment. Kramer Electronics will not be responsible for any costs related to the removal or reinstallation of this product from or into any installation. Kramer Electronics will not be responsible for any costs related to any setting up this product, any
adjustment of user controls or any programming required for a specific installation of this product.
How to Obtain a Remedy Under This Limited Warranty
To obtain a remedy under this limited warranty, you must contact either the authorized Kramer Electronics reseller from whom you purchased this product or
the Kramer Electronics office nearest you. For a list of authorized Kramer Electronics resellers and/or Kramer Electronics authorized service providers, visit
our web site at www.kramerav.com or contact the Kramer Electronics office nearest you.
In order to pursue any remedy under this limited warranty, you must possess an original, dated receipt as proof of purchase from an authorized Kramer
Electronics reseller. If this product is returned under this limited warranty, a return authorization number, obtained from Kramer Electronics, will be required
(RMA number). You may also be directed to an authorized reseller or a person authorized by Kramer Electronics to repair the product.
If it is decided that this product should be returned directly to Kramer Electronics, this product should be properly packed, preferably in the original carton, for
shipping. Cartons not bearing a return authorization number will be refused.
Limitation of Liability
THE MAXIMUM LIABILITY OF KRAMER ELECTRONICS UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE
PAID FOR THE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KRAMER ELECTRONICS IS NOT RESPONSIBLE FOR DIRECT,
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY
OTHER LEGAL THEORY. Some countries, districts or states do not allow the exclusion or limitation of relief, special, incidental, consequential or indirect
damages, or the limitation of liability to specified amounts, so the above limitations or exclusions may not apply to you.
Exclusive Remedy
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN
LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE MAXIMUM
EXTENT PERMITTED BY LAW, KRAMER ELECTRONICS SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT
LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF KRAMER ELECTRONICS CANNOT
LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN ALL IMPLIED WARRANTIES COVERING THIS
PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THIS PRODUCT
AS PROVIDED UNDER APPLICABLE LAW.
IF ANY PRODUCT TO WHICH THIS LIMITED WARRANTY APPLIES IS A “CONSUMER PRODUCT” UNDER THE MAGNUSON-MOSS WARRANTY ACT
(15 U.S.C.A. §2301, ET SEQ.) OR OTHER APPLICABLE LAW, THE FOREGOING DISCLAIMER OF IMPLIED WARRANTIES SHALL NOT APPLY TO
YOU, AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR THE
PARTICULAR PURPOSE, SHALL APPLY AS PROVIDED UNDER APPLICABLE LAW.
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Kramer Electronics Ltd.
Other Conditions
This limited warranty gives you specific legal rights, and you may have other rights which vary from country to country or state to state.
This limited warranty is void if (i) the label bearing the serial number of this product has been removed or defaced, (ii) the product is not distributed by Kramer
Electronics or (iii) this product is not purchased from an authorized Kramer Electronics reseller. If you are unsure whether a reseller is an authorized Kramer
Electronics reseller, visit our web site at www.kramerav.com or contact a Kramer Electronics office from the list at the end of this document.
Your rights under this limited warranty are not diminished if you do not complete and return the product registration form or complete and submit the online
product registration form. Kramer Electronics thanks you for purchasing a Kramer Electronics product. We hope it will give you years of satisfaction.
P/N: Rev:
For the latest information on our products and a list of Kramer distributors, visit our website where
updates to this user manual may be found.
We welcome your questions, comments, and feedback.
The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator,
Inc.
All brand names, product names, and trademarks are the property of their respective owners.
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