The information in this user's guide is provided for reference only. Kontron does not assume any
liability arising out of the application or use of the information or products described herein. This
user's guide may contain or reference information and products protected by copyrights or patents
and does not convey any license under the patent rights of Kontron, nor the rights of others.
Kontron is a registered trademark of Kontron. All trademarks, registered trademarks, and trade
names used in this user's guide are the property of their respective owners. All rights reserved.
Printed in Canada. This user's guide contains information proprietary to Kontron. Customers may
reprint and use this user's guide in other publications. Customers may alter this user's guide and
publish it only after they remove the Kontron name, cover, and logo.
Kontron reserves the right to make changes without notice in product or component design as
warranted by evolution in user needs or progress in engineering or manufacturing technology.
Changes that affect the operation of the unit will be documented in the next revision of this user's
guide.
Before handling the board, read the instructions and safety guidelines on the following pages to prevent
damage to the product and to ensure your own personal safety. Refer to the "Advisories" section in the
Preface for advisory conventions used in this user's guide, including the distinction between Warnings,
Cautions, Important Notes, and Notes.
• Always use caution when handling/operating the computer. Only qualified, experienced,
authorized electronics service personnel should access the interior of the computer. The power
supplies produce high voltages and energy hazards, which can cause bodily harm.
• Use extreme caution when installing or removing components. Refer to the installation
instructions in this user's guide for precautions and procedures. If you have any questions, please
contact Kontron Technical Support
Preventing Electrostatic Discharge
Static electricity can harm system boards. Perform service at an ESD workstation and follow proper ESD
procedure to reduce the risk of damage to components. Kontron strongly encourages you to follow proper
ESD procedure, which can include wrist straps and smocks, when servicing equipment.
Take the following steps to prevent damage from electrostatic discharge (ESD):
• When unpacking a static-sensitive component from its shipping carton, do not remove the
component's antistatic packing material until you are ready to install the component in a
computer. Just before unwrapping the antistatic packaging, be sure you are at an ESD workstation
or grounded. This will discharge any static electricity that may have built up in your body.
• When transporting a sensitive component, first place it in an antistatic container or packaging.
• Handle all sensitive components at an ESD workstation. If possible, use antistatic floor pads and
workbench pads.
• Handle components and boards with care. Don't touch the components or contacts on a board.
Hold a board by its edges or by its metal mounting bracket.
• Do not handle or store system boards near strong electrostatic, electromagnetic, magnetic, or
radioactive fields.
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Preface
How to Use This Guide
This user's guide is designed to be used as step-by-step instructions for installation, and as a reference for
operation, troubleshooting, and upgrades.
You can find the latest release of this User's Guide at:
http://www.kontron.com
For the circuits, descriptions and tables indicated, Kontron assumes no responsibility as far as patents or
other rights of third parties are concerned.
The following is a summary of chapter contents:
• Chapter 1, Product Description
• Chapter 2, Board Features
• Chapter 3, Installing the board
• Appendix A, Connector Pinout
• Appendix B, Getting Help
• Appendix C, Glossary
or at: ftp://ftp.kontron.ca/support/
Customer Comments
If you have any difficulties using this user's guide, discover an error, or just want to provide some feedback,
please send a message to: Tech.Writer@ca.kontron.com
or problems as soon as possible and post the revised user's guide on our Web site. Thank you.
. Detail any errors you find. We will correct the errors
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Advisory Conventions
Seven types of advisories are used throughout the user guides to provide helpful information or to alert you
to the potential for hardware damage or personal injury. They are Note, Signal Paths, Related Jumpers, BIOS
Settings, Software Usage, Cautions, and Warnings. The following is an example of each type of advisory. Use
caution when servicing electrical components.
Note:
Indicate information that is important for you to know.
WARNING
Indicates potential for bodily harm and tells you how to avoid the problem.
Disclaimer: We have tried to identify all situations that may pose a warning or a caution condition in this
user's guide. However, Kontron does not claim to have covered all situations that might require the use of a
Caution or a Warning.
Unpacking
Follow these recommendations while unpacking:
• Remove all items from the box. If any items listed on the purchase order are missing, notify
Kontron customer service immediately.
• Inspect the product for damage. If there is damage, notify Kontron customer service immediately.
• Save the box and packing material for possible future shipment.
Storing Boards
Electronic boards are sensitive devices. Do not handle or store device near strong electrostatic,
electromagnetic, magnetic or radioactive fields.
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Regulatory Compliance Statements
FCC Compliance Statement for Class A Devices
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generated, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•Consult the dealer or an experience radio/TV technician for help.
WARNING
This is a Class A product. If not installed in a properly shielded enclosure and used in
accordance with this User's Guide, this product may cause radio interference in
which case users may need to take additional measures at their own expense.
Safety Certification
All Kontron equipment meets or exceeds safety requirements based on the IEC/EN/UL/CSA 609501 family of standards entitled, "Safety of information technology equipment." All components are
chosen to reduce fire hazards and provide insulation and protection where necessary. Testing and
reports when required are performed under the international IECEE CB Scheme. Please consult the
"Kontron Safety Conformity Policy Guide" for more information.
CE Certification
The product described in this user's guide was tested in a representative system and is found to be
compliant with the CE marking requirements. For computer systems to remain CE compliant, only
CE-compliant parts may be used. Maintaining CE compliance also requires proper cable and cabling
techniques. Although Kontron offers accessories, the customer must ensure that these products
are installed with proper shielding to maintain CE compliance. Kontron does not offer engineering
services for designing cabling systems. In addition, Kontron will not retest or recertify systems or
components that have been reconfigured by customers.
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Limited Warranty
Kontron grants the original purchaser of Kontron's products a TWO YEAR LIMITED HARDWARE WARRANTY as
described in the following. However, no other warranties that may be granted or implied by anyone on behalf
of Kontron are valid unless the consumer has the express written consent of Kontron.
Kontron warrants their own products, excluding software, to be free from manufacturing and material
defects for a period of 24 consecutive months from the date of purchase. This warranty is not transferable nor
extendible to cover any other users or long- term storage of the product. It does not cover products which
have been modified, altered or repaired by any other party than Kontron or their authorized agents.
Furthermore, any product which has been, or is suspected of being damaged as a result of negligence,
improper use, incorrect handling, servicing or maintenance, or which has been damaged as a result of
excessive current/voltage or temperature, or which has had its serial number(s), any other markings or parts
thereof altered, defaced or removed will also be excluded from this warranty.
If the customer's eligibility for warranty has not been voided, in the event of any claim, he may return the
product at the earliest possible convenience to the original place of purchase, together with a copy of the
original document of purchase, a full description of the application the product is used on and a description
of the defect. Pack the product in such a way as to ensure safe transportation (see our safety instructions).
Kontron provides for repair or replacement of any part, assembly or sub-assembly at their own discretion, or
to refund the original cost of purchase, if appropriate. In the event of repair, refunding or replacement of
any part, the ownership of the removed or replaced parts reverts to Kontron, and the remaining part of the
original guarantee, or any new guarantee to cover the repaired or replaced items, will be transferred to cover
the new or repaired items. Any extensions to the original guarantee are considered gestures of goodwill, and
will be defined in the "Repair Report" issued by Kontron with the repaired or replaced item.
Kontron will not accept liability for any further claims resulting directly or indirectly from any warranty claim,
other than the above specified repair, replacement or refunding. In particular, all claims for damage to any
system or process in which the product was employed, or any loss incurred as a result of the product not
functioning at any given time, are excluded. The extent of Kontron liability to the customer shall not exceed
the original purchase price of the item for which the claim exists.
Kontron issues no warranty or representation, either explicit or implicit, with respect to its products'
reliability, fitness, quality, marketability or ability to fulfil any particular application or purpose. As a result,
the products are sold "as is," and the responsibility to ensure their suitability for any given task remains that
of the purchaser. In no event will Kontron be liable for direct, indirect or consequential damages resulting
from the use of our hardware or software products, or documentation, even if Kontron were advised of the
possibility of such claims prior to the purchase of the product or during any period since the date of its
purchase.
Please remember that no Kontron employee, dealer or agent is authorized to make any modification or
addition to the above specified terms, either verbally or in any other form, written or electronically
transmitted, without the company's consent.
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1. Product Description
1.1Product Overview
The AM4521 is an Advanced Mezzanine Card (AMC) module which incorporates an enterprise class dual port
SAS disk drive onto a mid-size of a full-size module. The module boasts several unique features intended to
help embedded systems designers address both thermal and signal integrity design challenges associated
with in-chassis ATCA and MicroTCA applications.
The AM4521 includes new signal integrity 'tuning' circuits to adjust and optimize the high speed SAS serial
links to best match the electrical routing environment of your specific ATCA or uTCA backplanes. These signal
wave-shape parameters are stored in non-volatile memory installed on the module.
The AM4521 was developed as single-width AMC, with ship options for mid or full height panels. All hard
drives are 2.5" small form factor, and spin at a minimum of 10,000 rotations per minute (RPM). The AM4521
also includes a modular management controller (MMC).
1.2What’s Included
This board is shipped with the following items:
• One Quick Reference Sheet.
• One CD-ROM containing documentation and drivers.
• One AM4521 board
If any item is missing or damaged, contact Kontron.
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1.3Board Specifications
Table 1-1:Board Specifications
FeaturesDescription
Compliancy
OS Compatibility•RedHat Linux Enterprise 4
IPMI Features
Supervisory
Mechanical•Single-width Full-Size (181.5 x 75 x 30.16 mm) or mid-size (181.5 x 75 x 18.96 mm)
Power Requirements
Environmental
Temperature*
Environmental
Humidity*
Environmental Altitude*
Environmental Shock*
Environmental
Vibration*
Safety / EMC
Warranty•Two years limited warranty
•AMC.0 R2.0
•AMC.3 R1.0
•Management Controller compliant to PICMG 3.0, AMC.0 R2.0 and IPMI v1.5 rev 1.1.
•Management Controller is run time field reprogrammable without payload impact.
•Robust fail safe reprogramming implementation (which includes two firmware images) that
could perform automatic or manual rollback if a problem occurs during critical reprogramming
phase.
•Remote upgrade capability from IPMI interface (via IPMB-L).
•Management Controller self test which can detect failure under its code integrity and trig an
automatic rollback.
•Hardware system monitor through IPMI (voltages, currents, temperature), temperature
monitor / alarm; board temperature sensor, power failure.
•Management power is less than 100mA peak at 3.3V
•Payload power is drive dependant
•Operating: 0-55°C/32-131°F
•Storage and Transit: -40 to +70°C/-40 to 158°F
•Operating: 15% to 90% @55°C/131°F non-condensing
•Storage and Transit: 5% to 95% @ 40°C/104°F non-condensing
•Operating: 4,000 m / 13,123 ft
•Storage and Transit: 15,000 m / 49,212 ft
•Operating: 100G / 1ms duration
•Storage and Transit: 400G / 1ms duration
•Operating: 1.0G, 20-300Hz
•Storage and Transit: 5.0G, 20-300Hz
Meet or exceed:
•Safety: UL 60950-1; CSA C22.2 No 60950-1-03; EN 60950-1:2001; IEC60950-1
•EMI/EMC: FCC 47 CFR Part 15, Class A; CE Mark to EN55022/EN55024/EN300386
* Designed to meet or exceed
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1.4Compliance
This product conforms to the following specifications:
• PICMG3.0 R2.0 (Advanced TCA Core Specification)
• AMC.0 R2.0 (Advanced Mezzanine Card Base Specification)
• AMC.3 R1.0 (Advanced Mezzanine Card Storage)
• IPMI rev 1.5
• Serial Attached SCSI 1.1
1.5Hot-Swap Capability
The AM4521 supports Full Hot Swap capability as per PICMG3.0 R2.0. It can be removed from or installed in
the system while it is on (without powering-down the system). Please refer to the PICMG3.0 R2.0
specification for additional details. (OS must support drive hot swap)
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2. Board Features
Power
Regulator
MMC
AMC Port 3
AMC Port 2
AMC Fingers
SAS DISK
LEDs
Isolation
MUX
Isolation
MUX
2.1Block Diagram
Figure 2-1:Block Diagram
2.2Serial Storage I/O Interfaces
The AM4521 modules plug into ATCA carrier blades and uTCA backplanes which support AMC.3 storage
signaling. Port 2 is wired to the SAS primary port and Port 3 is wired the SAS secondary port.
Table 2-1: I/O Ports Available On AMC Connector
AMC I/ODescription
Port 23Gb SAS Receive and transmit pairs, Primary port
Port 33Gb SAS Receive and transmit pairs, Secondary port
MMC deviceSerial IPMI management bus
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2.2.1SAS Port Isolation Multiplexer Circuit
The AM4521 includes SAS re-transmitter circuits that can be used to adjust or "wave-shape" the transmit
signal characteristics driven out the AMC finger connections (storage signaling ports 2 and 3). At
manufacturing time, this circuit is pre-set to values that are optimal for the majority of deployments.
Programmable parameters include:
• Transmit pre-emphasis (five levels)
• Receiver equalization (three levels)
• Transmit output swing to support SAS up to 1600mV
Tools are available to adjust these circuits to accommodate a typical backplane or cable situations. Please
contact your Kontron technical support department if you feel your deployment will require different
settings.
2.3IPMI Subsystem
The IPMI subsystem provides module management control (MMC) for the board. It is based on an Atmel
microcontroller. Its function is to monitor module functions such as power, temperature, and hot swap
requests via the ejector handle and report these to the base controller in the enclosure. It also stores
information about the module including serial number and E-Keying.
2.4IPMI and Management Controller (IPMC)
The design features an IPMI controller consisting of a 16-bit microcontroller, flash and SRAM. The
microcontroller uses I2C interface to communicate the shelf management controller (ShMC), and sensors and
MMC devices on AdvancedMC modules.
• An I2C connection provides the communication path between the MMC the temperature sensor. The I2C
serial bus also routes to the SFP+ modules.
• Support hot-swap operation as defined for AMC modules in PICMG AMC.0 specification "Fail-safe flash
update" - if interrupted at anytime, the MMC firmware is still able to respond and re-flash.
• "I2C hang recovery" - able to detect and recover from an I2C bus hang.
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2.5Sensor Data Records
The MMC monitors the status of the module and provides this data so the shelf manager can read it. Below are
the SDRs that the AM4521 module creates.
Table 2-2:Sensor Data Records
SensorUNRUCUNCLNCLCLNRID String
1.8V1.981.931.901.701.671.62+1.8V
5.0V5.505.355.254.754.654.5+5V
12V13.6013.4013.0011 .0010.6010.400+12V
Board Temp (LM60)807060N/AN/AN/ABoard Temp
Inlet Temp (LM75)706050N/AN/AN/AInlet Temp
The AM4521 includes the standard FRU data records per the IPMI Platform Management FRU Information
Storage Definition, Board Info Area. The AM4521 includes additional FRU records as defined in the PICMG 2.9
specification.
Table 2-3:Standard FRU Data Records
Board InformationAM4521
Version1
Language Code25 (EN-English)
MFG date.time
Manufacturer Name Kontron
Product Name AM4521
Product Serial Number068LYMMSSSS
Product Part / Model# AM4521
Product Version A
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2.5.1AMC Port Assignments
The AM4521 connects up to two ports on the AMC connector. These are defined by the AMC.3 specification for
serial storage. The link type and link type extension are defined in the table below.
Table 2-4:AM4521 E-Key Port Assignments
Port #Port NameLink typeAMC port map region
0unused
1unused
Link type 7 = AMC.3 Storage,
2 Channel 0
3 Channel 1
4-20unused
Link type extension = 2 (SAS/SATA)
AMC Asymmetric Match = 00b (SAS)
Link type 7 = AMC.3 Storage,
Link type extension = 2 (SAS/SATA)
AMC Asymmetric Match = 00b (SAS)
Common Options
Common Options
2.6Supported IPMI Commands
The MMC communicates with the carrier controller through the local IPMB-L bus of the carrier and responds
to all mandatory commands for AMC Module Management Controllers (as defined in the AMC Specification),
as well as some optional ones.
Get FRU Inventory Area Info28.1Storage10hMandatory
Read FRU Data 28.2Storage11hMandatory
Write FRU Data28.3Storage12hMandatory
AdvancedTCA™ Commands
Get PICMG Properties 3-9PICMG00hMandatory
FRU Control 3-22PICMG04hMandatory
Get FRU LED Properties 3-24PICMG05hMandatory
Get LED Color Capabilities3-25PICMG06hMandatory
Set FRU LED State 3-26PICMG07hMandatory
Get FRU LED State 3-27PICMG08hMandatory
Get Device Locator Record ID3-29PICMG0DhMandatory
AMC® Commands
Set AMC Port State 3-27PICMG19hMandatory
Get AMC Port State 3-28PICMG1AhMandatory
2.7IPMI Firmware Upgrade Procedure
If a board requires new firmware, the firmware upgrade can be performed remotely from the chassis with the
IPMB-based upgrade option, via a LAN connection to the shelf manager.
2.7.1The ipmitool utility
Firmware upgrades are accomplished with ipmitool, a utility for managing IPMI-enabled devices. The utility
is an open source derivative which is modified by the shelf management supplier.
The AM4521 keeps a redundant copy of the firmware in the FLASH. Upgrades are reliable and reversible. A
failure in the download (error or interruption) does not disturb the IPMC's ability to continue using the "old"
firmware or its ability to restart the download process. The IPMC automatically falls back to the previous
firmware if there is a problem when first running new code.
2.7.1.1Synopsis
The minimum information to complete a firmware upgrade is documented here.
ipmitool lets you manage Intelligent Platform Management Interface (IPMI) functions of either a local or
remote system using IPMI V1.5 and IPMI v2.0. Capabilities include printing FRU information, LAN
configuration, sensor readings, and remote chassis power control.
2.7.1.3Options
Table 2-6: ipmitool options relevant to firmware upgrades
OptionDescription
-I <interface>
-H <address>Remote server address, can be IP address or hostname. This option is required for lan interfaces.
-T <address>
-B <bus id>
-t <address>IPMB-L address of the target MMC or Carrier
-b <bus id>Bus ID of the target MMC or Carrier (use 0 for a carrier, 7 for an AMC/RTM)
Selects IPMI interface to use. Supported interfaces that are compiled in are visible in the usage
help output. Use lan to designate Ethernet.
If updating an AMC, use to specify the address and Bus ID of the carrier that holds the AMC. These
entries are not needed when updating the carrier alone.
2.7.1.4Command Syntax Examples
Example 1. The following example shows the command sequence for firmware upgrade of an AMC installed on
a carrier:
Line 1 puts the new firmware in the flash device, where hpm1fw.img is the image.
Line 2 is used to dynamically load and activate the new firmware.
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2.8AMC LEDs Signification
Table 2-7:AMC LEDs Signification
IndicatorColorStateFunction
Management power available to the module and the module can
safely be extracted
Module Fault set by Shelf manager or
12V payload power not detected.
No module fault
12V payload power is being supplied to board
Hot Swap (HS)BLUE
Fault or "Out of Service"
(OOS)
Module Active(ACT) and “in
service”
RED
GREEN
On
OffThe module is operational and is unsafe for extraction
Long BlinkDelay before module is activated
Short BlinkDelay before module is de-activated
On
Off
On12V payload power is being supplied to board
BlinkIndicates SAS disk I/O activity
Off12V payload power is not detected
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3. Installing the Board
3.1Onboard Connectors and Headers
Table 3-1:Onboard Connectors & Headers
DescriptionConnectorComments
AMC ConnectorJ4AMC Connector
SATA ConnectorJ5Serial ATA Connector
3.2Board Hot Swap and Installation
Some precautions must be taken when connecting or disconnecting a board:
1 Rail guides must be installed on the enclosure to slide the board to the backplane.
2 Do not force the board if there is mechanical resistance while inserting the board.
3 Use extractor handle to disconnect and extract the board from its enclosure.
WARNING
Always use a grounding wrist wrap before installing or removing the board from a
chassis.
3.2.1Installing an AMC
To install an AMC:
1 Remove the AMC filler panel.
2 Carefully engage the AMC into the card guide. Push the AMC until it fully mate with it's connector. Secure
the AMC handle to the locking position.
3 In normal condition, the blue LED shall turn ON as soon as the AMC is fully inserted. It will turn OFF at the
end of the hot swap sequence.
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3.2.2Removing an AMC
To remove an AMC:
1 Open the AMC handle.
2 The blue LED will start blinking; wait until it is solid blue.
3 Extract the AMC by pulling it out with the handle.
Note:
Ensure that your OS is Hot Plug compliant before pulling out AMC’s handle.
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A. Connector Pinouts
A.1AMC Connector
PinSignalPin SignalPinSignalPinSignal
B1 GNDB43 GNDB86 GNDB129 N.C.
B2 12VB44 N.C.B87 N.C.B130 N.C.
B3 PRSNT1_LB45 N.C.B88 N.C.B131 GND
B4 AMC_VCC3B46 GNDB89 GNDB132 N.C.
B5 GA0B47 N.C.B90 N.C.B133 N.C.
B6 N.C.B48 N.C.B91 N.C.B134 GND
B7 GNDB49 GNDB92 GNDB135 N.C.
B8 N.C.B50 N.C.B93 N.C.B136 N.C.
B9 12VB51 N.C.B94 N.C.B137 GND
B10 GNDB52 GNDB95 GNDB138 N.C.
B11 N.C.B53 N.C.B96 N.C.B139 N.C.
B12 N.C.B54 N.C.B97 N.C.B140 GND
B13 GNDB55 GNDB98 GNDB141 N.C.
B14 N.C.B56 IPMI_SCL_LB99 N.C.B142 N.C.
B15 N.C.B57 12VB100 N.C.B143 GND
B16 GNDB58 GNDB101 GNDB144 N.C.
B17 GA1B59 N.C.B102 N.C.B145 N.C.
B18 12VB60 N.C.B103 N.C.B146 GND
B19 GNDB61 GNDB104 GNDB147 N.C.
B20 N.C.B62 N.C.B105 N.C.B148 N.C.
B21 N.C.B63 N.C.B106 N.C.B149 GND
B22 GNDB64 GNDB107 GNDB150 N.C.
B23 N.C.B65 N.C.B108 N.C.B151 N.C.
B24 N.C.B66 N.C.B109 N.C.B152 GND
B25 GNDB67 GNDB110 GNDB153 N.C.
B26 GA2B68 N.C.B111 N.C.B154 N.C.
B27 12VB69 N.C.B112 N.C.B155 GND
B28 GNDB70 GNDB113 GNDB156 N.C.
B29 TX_SATA_2+B71 IPMI_SDA_LB114 N.C.B157 N.C.
B30 TX_SATA_2-B72 12VB115 N.C.B158 GND
B31 GNDB73 GNDB116 GNDB159 N.C.
B32 RX_SATA_2+B74 N.C.B117 N.C.B160 N.C.
B33 RX_SATA_2-B75 N.C.B118 N.C.B161 GND
B34 GNDB76 GNDB119 GNDB162 N.C.
B35 TX_SATA_3+B77 N.C.B120 N.C.B163 N.C.
B36 TX_SATA_3-B78 N.C.B121 N.C.B164 GND
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PinSignalPin SignalPinSignalPinSignal
B37 GNDB79 GNDB122 GNDB165 N.C.
B38 RX_SATA_3+B80 N.C.B123 N.C.B166 N.C.
B39 RX_SATA_3-B81 N.C.B124 N.C.B167 N.C.
B40 GNDB82 GNDB125 GNDB168 N.C.
B41 AMC_ENABLE_LB83 PRSNT0_LB126 N.C.B169 N.C.
B42 12VB84 12VB127 N.C.B170 GND
B85 GNDB128 GND
A.2SAS (J5)
PinSignalPin Signal
S1GNDP13.3V
S2PortA_TX+P23.3V
S3PortA_TX-P33.3V
S4GNDP4GND
S5PortA_RX-P5GND
S6PortA_RX+P6GND
S7GNDP75V
S8GNDP85V
S9PortB_TX+P95V
S10PortB_TX-P10GND
S11GNDP11Ready LED
S12PortB_RX-P12GND
S13PortB_RX+P1312V
S14GNDP1412V
P1512V
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B. Getting Help
If, at any time, you encounter difficulties with your application or with any of our products, or if you simply
need guidance on system setups and capabilities, contact our Technical Support at:
North AmericaEMEA
Tel.: (450) 437-5682Tel.: +49 (0) 8341 803 333
Fax: (450) 437-8053Fax: +49 (0) 8341 803 339
If you have any questions about Kontron, our products, or services, visit our Web site at: www.kontron.com
Before returning any merchandise please do one of the following:
•Call
1 Call our Technical Support department in North America at (450) 437-5682 and in EMEA at +49
(0) 8341 803 333. Make sure you have the following on hand: our Invoice #, your Purchase
Order #, and the Serial Number of the defective unit.
2 Provide the serial number found on the back of the unit and explain the nature of your problem
to a service technician.
3 The technician will instruct you on the return procedure if the problem cannot be solved over
the telephone.
4 Make sure you receive an RMA # from our Technical Support before returning any merchandise.
•E-mail
1 Send us an e-mail at: RMA@ca.kontron.com
orderprocessing@kontron-modular.com
your company name, your address, your city, your postal/zip code, your phone number, and
your e-mail. You must also include the serial number of the defective product and a description
of the problem.
in North America and at:
in EMEA. In the e-mail, you must include your name,
B-2AM4521
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www.kontron.com
B.2When Returning a Unit
• In the box, you must include the name and telephone number of a contact person, in case
further explanations are required. Where applicable, always include all duty papers and
invoice(s) associated with the item(s) in question.
• Ensure that the unit is properly packed. Pack it in a rigid cardboard box.
• Clearly write or mark the RMA number on the outside of the package you are returning.
• Ship prepaid. We take care of insuring incoming units.