KOHLER K-3492 User Manual

Homeowners Guide

Toilets

K-3492

M product numbers are for Mexico (i.e. K-12345M)
Los números de productos seguidos de M corresponden a México
(Ej. K-12345M)
Français, page “Français-1”
Español, página “Español-1”

1035530-5-E

Thank You For Choosing Kohler Company

Thank you for choosing Kohler Company. Your Kohler Company product reflects the true passion for design,
craftsmanship, artistry, and innovation Kohler Company stands for. We are confident its dependability and
beauty will surpass your highest expectations, satisfying you for years to come.

All information in this guide is based upon the latest product information available at the time of
publication. At Kohler Company, we strive to fulfill our mission of improving the level of gracious living for
each person who is touched by our products and services. We reserve the right to make changes in product
characteristics, packaging, or availability at any time without notice.

Please take a few minutes to review this guide. Pay special attention to the care and cleaning instructions.

Care and Cleaning

WARNING: Risk of property or product damage. Do not use in-tank cleaners in your toilet.
Products containing chlorine (calcium hypochlorite) can seriously damage fittings in the tank. This
damage can cause leakage and property damage.

Kohler Co. shall not be responsible or liable for any tank fitting damage caused by the use of cleaners
containing chlorine (calcium hypochlorite).

For best results, keep the following in mind when caring for your KOHLER product:

•

Always test your cleaning solution on an inconspicuous area before applying to the entire surface.

•

Wipe surfaces clean and rinse completely with water immediately after applying cleaner. Rinse and
dry any overspray that lands on nearby surfaces.

•

Do not allow cleaners to soak on surfaces.

•

Use a soft, dampened sponge or cloth. Never use an abrasive material such as a brush or scouring
pad to clean surfaces.

•

For Artist Edition Toilets: Gold and Platinum used on decorative products are like fine jewelry. Use
only warm water to clean. Dry with a soft cloth.

For detailed cleaning information and products to consider, visit www.kohler.com/clean. To order Care &
Cleaning information, call 1-800-456-4537.

One-Year Limited Warranty

KOHLER plumbing products are warranted to be free of defects in material and workmanship for one year
from date of installation.

Kohler Co. will, at its election, repair, replace or make appropriate adjustment where Kohler Co. inspection
discloses any such defects occurring in normal usage within one (1) year after installation. Kohler Co. is not
responsible for removal or installation costs. Use of in-tank toilet cleaners will void the warranty.

To obtain warranty service contact Kohler Co. either through your Dealer, Plumbing Contractor, Home
Center or E-tailer, or by writing Kohler Co., Attn.: Customer Service Department, 444 Highland Drive,
Kohler, WI 53044, USA, or by calling 1-800-4-KOHLER from within the USA, 1-800-964-5590 from within
Canada and 001-877-680-1310 from within Mexico.

Implied warranties including that of merchantability and fitness for a particular purpose are expressly
limited in duration to the duration of this warranty. Kohler Co. and/or seller disclaims any liability for
special, incidental or consequential damages.

Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or
limitation of special, incidental or consequential damages so these limitations and exclusions may not apply
to you. This warranty gives you specific legal rights. You may also have other rights which vary from
state/province to state/province.

This is Kohler Co.’s exclusive written warranty.

1035530-5-E 2 Kohler Co.

Troubleshooting Guide

This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified
electrician should correct all electrical problems. For warranty service, contact your dealer or wholesale
distributor.

Symptoms Probable Causes Recommended Action

1. The toilet does not flush. A. Various. A. Perform the troubleshooting steps

2. The toilet randomly

flushes 2 times.

To troubleshoot this toilet you must first:

NOTE: If the toilet supply cord is damaged, it must be replaced by the manufacturer, its service agent or
similarly qualified persons in order to avoid a hazard.

Unplug the toilet or turn off the power.

If needed, turn on the water supply.
Plug the toilet back in or turn the power back on.

IMPORTANT! When the power is turned on, the toilet may flush three times and then function correctly.
No action is needed if this happens.

Note the results (how many times the toilet flushes, whether it operates normally).
Consult the chart below. Perform the recommended action.

A. The tank is overfilling. A. Immediately perform the

below.

troubleshooting steps or turn the
water off. Turn the water back on
when troubleshooting.

Symptoms Probable Causes Recommended Action

1. The toilet flushes 3 times,

then operates normally.

2. The toilet flushes 5 times. A. The level switch has an

3. The toilet fails to operate. A. There is a problem with the

A. The fill valve is not turning off. A. Repair or replace the fill valve.
B. The motorized valve is not

closing.

intermittent connection.

B. The level switch is stuck in the

up position.

C. The level switch is not properly

connected.

D. The level switch does not move

freely.

wiring.

B. The GFCI or RCD tripped. B. Reset the GFCI or RCD (if

C. There is a problem with the

pump connection.

D. The actuation switch is not

properly connected.

E. The level switch is not properly

connected.

F. The pump assembly does not

work.

G. The actuation assembly does not

work.

B. Repair or replace the motorized

valve.

A. Repair of replace the level switch.

B. Repair or replace the level switch.

C. Reconnect the level switch

properly.

D. Replace the level switch.

A. Check the wiring and connect the

power.

applicable).

C. Check the pump connection.

D. Check the actuation switch

connection.

E. Check the level switch connection.

F. Replace the pump assembly.

G. Replace the actuation assembly.

Kohler Co. 3 1035530-5-E

1043212

Tank Assembly

1030578

Cord

1032285

Inlet Nipple

1037611

Braided Hose

1017206

Collar

1017207

Gasket

1020497

Braided Hose

1030580

Valve

84678

Nut

1006734

Nut

1043213

Fill Valve

1023378

Gasket

1018085

Inlet

38820

O-Ring

1006734

Nut

1030579

Power Cord

1023378

Gasket

1034173

Cover Packet

1030800

Cable Tie

1033015

Junction Box

1031167

Water Sensor

1017874

Spray Shield

1024416

Screw

1032285

Inlet Nipple

Service Parts

1024416

Screw

1024576

Block

**Finish/color code must be specified when ordering.

1035530-5-E 4 Kohler Co.

1022679**

Seat

1049061-G
1049061-W

Bumper (4 ea.)

(Grey)

(White)

1030310**

Hinge Cover

1042395

Bumper

1023470

Spud

1042617**

Panel

1025459

Switch

1042615**

Hold Down Kit

1037289

Washer

1018068

Refill Tube

1020601

Connector

1037559

Hardware

1043214

Connector Kit

1030313

Pump Assembly

1017270

Tube

1017532

Check Valve
Housing

1017531

Check Valve
Housing

1023505

Clamp

1023505

Clamp

1030800

Cable Tie

83040

Clamp

1023505

Clamp

1017534

Check Valve
Body

1017533

Washer

1022454

Priming Device

1023643

Hose Clamp

1025461

Tube

1023643

Hose Clamp

1017269

Tube

1044465

Pump Flush
Assembly

1061984

Bracket

**Finish/color code must be specified when ordering.

Kohler Co. 5 1035530-5-E