Troubleshooting
If you need service or further information, please contact the Kogan customer service team.
Problem Possible Cause Solution
Air fryer not working Appliance is not plugged in. Plug the power plug into a wall socket.
You have not set the timer. Turn the timer knob to the required preparation time.
Ingredients fried in the
air fryer are not cooked
The amount of ingredients in the
basket is too much.
Put smaller batches of ingredients into the basket. Smaller
batches will fry more evenly.
The temperature set is too low. Turn the temperature knob to the required temperature
setting.
Preparation time is too short. Turn the timer knob to the required preparation time.
Ingredients have fried
unevenly in the fryer
Certain types of ingredients need
to be shaken halfway through
preparation.
Ingredients that lie on top of, or across each other in the
basket (ie fries) need to be shaken halfway through
preparation.
Fried snacks are not
crispy after cooking
You used a type of snack that
requires a traditional deep fryer.
Use oven-ready snacks, or lightly brush some oil onto the
snacks for a crispier result.
I cannot slide the pan
into the fryer properly
There is too much ingredients in
the pan already.
Do not fill the basket beyond the MAX indicator.
The basket is not placed in the
pan correctly.
Push the basket down into the pan until you hear a click.
White some is coming
out of the fryer
You are preparing greasy
ingredients.
Why you fry greasy ingredients in the air fryer, a large
amount of oil will leak into the pan. The oil produces white
smoke, and the pan may heat up more than usual. This
does not affect the appliance or the end result.
The pan still contains grease
residue from previous use.
White smoke can be caused by old grease heating up in
the pan. Make sure you clean the pan after each use.
Fresh fries are frying
unevenly in the fryer
You did not use the right potato
type.
Use fresh potatoes and ensure they stay firm while
cooking.
You did not rinse the potato
sticks properly before frying
them.
Rinse the potato sticks properly to remove all starch from
the outside of the sticks.
Fresh fries are not
crispy when they come
out of the fryer
The crispness of the fries
depends on the amount of oil and
water in the fries.
Make sure you dry the potato sticks properly before you
add the oil.
Cut the potato sticks small for a crispier result.
Add slightly more oil for a crisper result.