Kofax Communication Server 10.0.0 User Manual

Kofax

Communication

Server

10.0.0

Release Notes

2014-11-14

subject to license terms.

This product is protected by one or more of the following patents: U.S. Patents No. 4,994,926, No. 5,291,302, No. 5,459,584, No. 6,643,034, and No. 6,785,021 and Canadian Patents No. 1329852 and No.

2101327.

Third-party software is copyrighted and licensed from Kofax’s suppliers.

THIS SOFTWARE CONTAINS CONFIDENTIAL INFORMATION AND TRADE SECRETS OF KOFAX. USE, DISCLOSURE OR REPRODUCTION IS PROHIBITED WITHOUT THE PRIOR EXPRESS WRITTEN PERMISSION OF KOFAX.

Kofax and the Kofax logo are trademarks or registered trademarks of Kofax in the U.S. and other countries.

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You agree that you do not intend to and will not, directly or indirectly, export or transmit the Software or related documentation and technical data to any country to which such export or transmission is restricted by any applicable U.S. regulation or statute, without the prior written consent, if required, of the Bureau of Export Administration of the U.S. Department of Commerce, or such other governmental entity as may have jurisdiction over such export or transmission. You represent and warrant that you are not located in, under the control of, or a national or resident of any such country.

DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.

About This Release .............................................................................................................................................................. 5

Version Information ........................................................................................................................................................5

Test Environment ............................................................................................................................................................ 5

New Features ................................................................................................................................................................... 6

Support for Third-Party Software ........................................................................................................................... 6

Microsoft Lync Integration ....................................................................................................................................... 6

TC/LINK-RS: New Export Connectors .................................................................................................................. 6

Dynamic PDF Import (XFA Forms) ........................................................................................................................ 7

Document Conversion Improvements .................................................................................................................... 7

TC/LINK-MQ: Support for IBM WebSphere MQ 8.0 ..........................................................................................8

TCfW: Timestamp Now Displays Seconds ............................................................................................................ 8

Support of 150 Fax Channels on Virtual Environment ........................................................................................8

Searching in Inbound Fax Messages .......................................................................................................................8

Fax over IP: Characters in Numbers for SIP Calls ............................................................................................... 8

KCS Capture Connector: Reject Reception Errors ................................................................................................ 8

TC/Web Improvements ............................................................................................................................................ 9

KCS Backup of ASP Systems ................................................................................................................................... 9

IPPrinter: Windows Printer Driver Mode with Japanese Covers .......................................................................9

Encrypting File System ..............................................................................................................................................9

Audit Logging of User Profile Changes ................................................................................................................. 9

TC/LINK: Configurable Retries for Fatal Errors ..................................................................................................9

Changes in Behavior .....................................................................................................................................................10

Tandem Improvements ........................................................................................................................................... 10

TC/LINK-FI Does Not Start - FilesBlackList Full ...............................................................................................10

Document Converter: Zero-Length Files ..............................................................................................................10

TCOSS: Outgoing Voice Calls Enabled ................................................................................................................ 10

TCOSS: Maximum Number of Registrations .......................................................................................................11

Upgrade ............................................................................................................................................................................... 13

Resolved Issues ...................................................................................................................................................................15

Vulnerabilities in OpenSSL ..........................................................................................................................................15

TC/LINK Does Not Resolve ++CVR Directive ....................................................................................................... 15

TC/LINK-SM: PDF Attachments With Umlauts in the Name ..............................................................................15

TC/LINK-MX7: UTF-8 Message Appears Blank in TCfW .....................................................................................15

TC/LINK-LN: Special Characters Not Shown Correctly ....................................................................................... 16

Symantec Tamper Protection Alert During KCS Client Setup .............................................................................. 16

TC/Perflog on Newer Operating Systems ................................................................................................................16

Kofax Communication Server Release Notes

Contents

TC/LINK-LN: Problem With Inbound Text Based Messages ............................................................................... 16

TC/LINK-MD: UCP with Sonera Content Gateway and Listener ....................................................................... 17

Fax over IP: SIP Calls Can Fail with Large Messages .............................................................................................17

TC/LINK-MQ: Incompatible Codepage ................................................................................................................... 17

TC/LINK-SI: Missing Attachments in SAP .............................................................................................................. 17

Fax over IP: RFC3264 Compliance .............................................................................................................................17

Fax over IP: Message Wait Indication and Avaya .................................................................................................. 18

List of Solved SPRs .......................................................................................................................................................18

Known Issues ......................................................................................................................................................................27

TC/Web: Message Count Missing in Inbox / Outbox ...........................................................................................27

TC/Web: Sorting in Recipient and User Tool ..........................................................................................................27

KCS EasyConfig Update ..............................................................................................................................................27

Small Fonts in Fax RTF Covers on Windows Server 2012 R2 ............................................................................... 27

TCOSS: Downgrade to KCS 9.2.0 ...............................................................................................................................27

Document Conversion: Text Alternative Not Unicode ...........................................................................................28

EasyConfig: Service Name Length Not Restricted ..................................................................................................28

TCfW: Closing Application While Minimized ......................................................................................................... 28

TCfW: Erratic Mouse Scrolling ................................................................................................................................... 28

TCfW: Image Preview and Right-To-Left Script ......................................................................................................28

TCfW: Opening RTF Attachments Occasionally Fails ............................................................................................ 29

TCfW: PDF Attachments on Windows 8 .................................................................................................................. 29

TC/LINK-LN: Some Messages Cannot Be Processed .............................................................................................29

Japanese and Other Characters Rotated ....................................................................................................................29

KCS Client Applications Fail to Start After Update ................................................................................................29

Support Changes ................................................................................................................................................................31

End of Support for IBM WebSphere MQ V6.0 ........................................................................................................ 31

End of Support for Windows XP ............................................................................................................................... 31

End of Support for Windows Server 2003 ................................................................................................................31

End of Support for Microsoft Exchange 2003 .......................................................................................................... 31

End of Support for Microsoft Office 2003 .................................................................................................................32

End of Support for Lotus Notes 7.x ...........................................................................................................................32

End of Support for KCS Components ....................................................................................................................... 32

End of Support for Install Address Templates ........................................................................................................ 32

Modules Overview ............................................................................................................................................................ 33

KCS Client Software Modules .................................................................................................................................... 33

KCS Software Modules ................................................................................................................................................ 34

Kofax Communication Server Release Notes

Version Information

The Kofax Communication Server 10.0.0 release has the following build number, which appears in the About window: 10.0.0.0.0.278.

Test Environment

This release was tested with the following operating systems:

▪ Windows Server 2012 R2

▪ Windows Server 2012

▪ Windows Server 2008 R2 SP1

▪ Windows Server 2008 SP2

▪ Windows Server 2003 R2 SP2

▪ Windows 8.1 (client only)

▪ Windows 7 SP1 (client only)

▪ Windows Vista SP2 (client only)

Chapter 1

About This Release

The release was tested with the following third-party software releases:

▪ Internet Explorer 11

▪ Internet Explorer 10

▪ Internet Explorer 9

▪ Microsoft Office 2013

▪ Microsoft Office 2010 SP2

▪ Microsoft Office 2007 SP3

▪ Lotus Notes 9

▪ Lotus Notes 8.5.3

▪ SQL Server Express 2014

▪ SQL Server Express 2012 SP1

▪ SQL Server Express 2008 R2 SP2

▪ Exchange Server 2013 CU1

▪ Exchange Server 2010 SP3

▪ Exchange Server 2007 SP3

▪ SAP 7

▪ Cisco CallManager 9

▪ IBM WebSphere MQ 7.5

▪ IBM WebSphere MQ 8.0

Kofax Communication Server Release Notes

About This Release

New Features

Support for Third-Party Software

All Microsoft hotfixes released until October 1, 2014, were installed.

This section lists enhancements that have been added to the product in Kofax Communication Server 10.0.0.

The following third-party software is newly supported with Kofax Communication Server

10.0.0:

▪ Internet Explorer 11 (desktop mode)

▪ Internet Information Server 8 (TC/Web)

▪ SQL Server 2014 (supported for TC/Probe, TC/Report)

▪ IBM MQ 8.0 (supported in TC/LINK-MQ)

Newly supported operating systems:

▪ Windows Server 2012 R2

Microsoft Lync Integration

Kofax Communication Server can use the KCS Lync Link to connect to Microsoft Lync Server in order to send notifications to Lync users when they receive a new message on KCS. (273305)

The following use cases are supported:

▪ When the KCS user Rajesh receives a fax message, KCS Lync Link sends an instant

message to his Lync account. The fax message is not included.

▪ When the KCS user Penny receives an SMS, KCS Lync Link forwards her the message in an

instant message.

▪ KCS administrator Howard has an alert configured in his KCS user profile. When the alert

is triggered, KCS sends an alert message to Howard's KCS inbox and forwards the message to his Lync account as an instant message, including the original message text.

The instant messages remain active until the Lync users receive them. The KCS Lync Link does not accept any replies from the Lync users.

TC/LINK-RS: New Export Connectors

TC/LINK-RS supports the following new export connectors: (273370)

Export connectors Supported back end systems

Kofax Export Connector 8.3 R2 for Microsoft SharePoint

Microsoft SharePoint 2013 Microsoft SharePoint 2010 Microsoft Office SharePoint Server 2007

Kofax Communication Server Release Notes

About This Release

Export connectors Supported back end systems

Kofax Export Connector 8.0 for Documentum Content Server

Kofax Export Connector 8.0 for OpenText eDocsDMOpenText eDocs Hummingbird DM/RM 5.2.1

Kofax Export Connector 7.5 for OpenText eDocsDMOpenText eDocs Hummingbird DM/RM 6.0

EMC Documentum 6.0 EMC Documentum 6.5 EMC Documentum 6.6 EMC Documentum 6.7 EMC Documentum 7.0

OpenText eDocs Hummingbird DM/RM 5.3

Kofax Export Connector 8.2 for IBM FileNet Content Manager

Kofax Export Connector 1.1.0 for TotalAgility TotalAgility 5.3

Kofax Export Connector 1.0.0 for CMIS Alfresco Cloud (AtomPub)

See TC/LINK-RS Technical Manual for more details.

Dynamic PDF Import (XFA Forms)

FileNet Content Manager 4.5 FileNet Content Manager 4.5.1 FileNet Content Manager 5.0 FileNet Content Manager 5.1

TotalAgility 5.4 TotalAgility 5.5 TotalAgility 6.0 TotalAgility 7.0.2

Alfresco On-Premise (AtomPub) EMC Documentum 6.7 (AtomPub) EMC Documentum 7.0 (AtomPub) FileNet Content Manager 5.1 (AtomPub and

SOAP) Microsoft SharePoint 2013 (SOAP) Microsoft SharePoint 2010 (AtomPub and SOAP)

Kofax Communication Server can now import PDF documents with dynamic XFA forms. This requires access to Adobe LiveCycle environment.

Note The Adobe LiveCycle product must be acquired through an appropriate Adobe sales channel. Kofax does not ship, install, support, or troubleshoot Adobe LiveCycle. Customers using this feature are responsible for any licensing requirements and maintenance contract and/or agreements required by Adobe or any third party vendor that might be involved.

Document Conversion Improvements

Kofax Communication Server now supports an additional built-in tool for document conversion: Kofax Converter (KFXConverter.exe). It can convert following input formats:

▪ Microsoft Office documents

▪ HTML

▪ PDF

Kofax Communication Server Release Notes

About This Release

TC/LINK-MQ: Support for IBM WebSphere MQ 8.0

▪ Email files (MSG and EML)

For each document type, you can configure the conversion tool in the registry key HKLM

\Software\TOPCALL\TCDCLINK\Conversion.

See KCS Document Conversion Technical Manual for more details.

TC/LINK-MQ now supports IBM WebSphere MQ 8.0. The configuration is different to previous releases:

▪ The configuration file AMQCLCHL.TAB is now located in the ProgramData folder.

The file is created on the MQ Server in the location C:\ProgramData\IBM\MQ\qmgrs

\<QueueManagerName>\@ipcc\. Copy this file to the MQ Client folderC:\ProgramData \IBM\MQ.

▪ There is a new Queue Manager property “Connection authentication”. By default, it is set

to SYSTEM.DEFAULT.AUTHINFO.IDPWOS for new queue managers. Provide the correct operating system password.

See TC/LINK-MQ Technical Manual.

TCfW: Timestamp Now Displays Seconds

TCfW now displays seconds along with hours and minutes in all timestamps. (329351)

Support of 150 Fax Channels on Virtual Environment

Kofax Communication Server has been successfully tested with 150 fax channels on virtual computers in a tandem environment. (283885)

See KCS Environment Guide (Platform System Manual).

Searching in Inbound Fax Messages

Kofax Communication Server can route inbound fax messages via KCS Capture Connector to Kofax Capture for optical character recognition. The converted messages then return to KCS. As a result, you can now use text search in the fax messages. (284993, 293410)

Fax over IP: Characters in Numbers for SIP Calls

FoIP now supports “U” switch (unrestricted digits) in the fax number to support the characters A, B, C, and D, in addition to digits 0 - 9. The U switch must be placed after all other send switches. It is only supported for SIP calls. (318813)

KCS Capture Connector: Reject Reception Errors

You can now configure KCS Capture Connector to use a new custom script

RejectMsgOnReceptionError.cs to reject messages with a reception error, such as

interrupted faxes. Such messages are no longer imported to Kofax Capture. (318820)

Kofax Communication Server Release Notes

TC/Web Improvements

TC/Web has been improved:

▪ Per user customizable columns in the main list view (show/hide, reorder, resize) (292244,

292245)

▪ Inbox and Outbox tools support up to four tabs for views with different filter settings at the

same time

▪ You can now filter for cancelled messages in the Outbox (285735)

▪ You can now add custom context buttons (285639)

▪ You can now use PDF viewer instead of Java-based Tiffy viewer to view incoming faxes

(306239)

▪ You can now configure the conversion options of TIF images (318514)

KCS Backup of ASP Systems

KCS Backup has been enhanced to support ASP systems and multiple instances of various KCS components. (354602)

About This Release

See KCS Backup Technical Manual.

IPPrinter: Windows Printer Driver Mode with Japanese Covers

IPPrinter has been enhanced to support Windows Printer driver mode. In addition, it is now possible to generate covers (RTF and text) with Japanese labels. (344300)

Encrypting File System

Encrypting File System (EFS) can be used to encrypt the data files of KCS core (TCOSS) and TC/Archive. (326058)

See KCS Environment Guide (Platform System Manual).

Audit Logging of User Profile Changes

Kofax Communication Server can now log changes to user profiles, for example, permissions or roles. (326059)

TC/LINK: Configurable Retries for Fatal Errors

It is now possible to configure retries even in fatal error situations. (324461)

In the registry value TOPCALL\FatalErrorRetryMappingFromTC you can configure break codes for the following five 2-character fatal error codes:

▪ LI: Wrong address format for originator or passive recipient

▪ LH: Wrong address format for recipient

▪ LX: Other error

▪ LV: Message cannot be delivered to mail recipient

▪ M1: License limit reached

Kofax Communication Server Release Notes

About This Release

The registry key is created at TC/LINK startup. The default break code value of all the errors is set to '0' ( "LV=0 LX=0 LH=0 LI=0 M1=0")

The break code value can be set from 1 to 5. Based on this value, the message retries are initiated.

Changes in Behavior

This section contains information about the differences in behavior between Kofax Communication Server 10.0.0 and previous releases.

Tandem Improvements

With the improved behavior, Tandem Server now should never go into the desynchronized state at the expense of not running at all in certain error situations. This is the default and the recommended setting. As a consequence of the new default, the primary master stops automatically if neither the secondary master nor the status agent can be reached. (318258)

The improvements can be deactivated using a new registry value HKEY_LOCAL_MACHINE/

SOFTWARE/Topcall/TCOSS/RunWithoutStatusAgent, which must be set identically on both

primary and secondary master:

▪ 0 - Never run without proper quorum (default value)

▪ 1 - Primary/Secondary master can run stand-alone without status agent

See Tandem Server Technical Manual for more details.

TC/LINK-FI Does Not Start - FilesBlackList Full

Read-only files can fill up the registry value FilesBlackList. As a result, TC/LINK-FI does not start. (321020)

TC/LINK-FI now creates a registry value HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node

\TOPCALL\TCLINKFI\Options\In\ReadOnlyFlagRemove during its startup. Use this registry

value to configure whether read-only files are deleted.

▪ 1 - Delete read-only files (default value)

▪ 0 - Do not delete read-only files.

See TC/LINK-FI Technical Manual for more details.

Document Converter: Zero-Length Files

For the registry key KeepEmptyAttachments, the default value is now 0 - empty attachments are silently ignored.

TCOSS: Outgoing Voice Calls Enabled

For Kofax Communication Server 10 installations, UIF/UFI configuration line 295, position 1 “Outgoing voice calls” is now enabled (01) by default. When upgrading to KCS 10, the value is not modified. (318311)

See TCOSS Configuration Manual for more details.

Kofax Communication Server Release Notes

TCOSS: Maximum Number of Registrations

You can now configure the maximum number of registrations in TCOSS system configuration, line 13, position 9 and 10. (363772)

If you use the default value 00 00, the higher of the following two values applies:

▪ Number of users + 2000

▪ disk space in GB * 5000, but not more than 500,000.

About This Release

Kofax Communication Server Release Notes

About This Release

Kofax Communication Server Release Notes

Chapter 2

Upgrade

This chapter contains additional information about upgrading to Kofax Communication Server 9.2.0 or later. Please review these instructions carefully.

▪ Before upgrading to a new version of KCS, back up your system using KCS Backup (if you

own this tool).

▪ All KCS components installed on a single computer must be updated together; in the

following order:

Server and link components

Client components (TCfW)

▪ If you intend to use Unicode:

Update all your KCS computers to KCS 9.2.0 or later. You don't have to update all

computers simultaneously. Enable Unicode on all servers using the instruction from the Kofax Communication

Server Unicode Installation Guide.

Once Unicode is enabled on TCOSS, KCS components older than 9.2.0 are no longer allowed.

▪ If you are using TC/Web:

Update the computer with TCOSS first. Update all KCS components.

Update the computer with TC/Web and TC/LINK-SM. Update all KCS components.

Update any additional computers with KCS components.

▪ If you are not using TC/Web, link computers can be upgraded to KCS 10.0.0 even before

computer with TCOSS (assuming that TCOSS and link are not on the same computer). For example, you can take advantage of updated TC/LINK-MX7 which supports Exchange 2013 and continue working with TCOSS from KCS 9.1.1.

▪ Running different KCS versions on two different computers is supported, however, it is not

recommended.

▪ If you are using KCS components from two (or more) releases, you will be asked to update

all your KCS components to the latest release (or roll back all KCS components to a single earlier release) before you can request a Critical-On-Demand hotfix patch.

▪ A release downgrade (rollback to KCS 9.1.1 or earlier) is not possible once Unicode has

been activated in TC/Archive or TCOSS. Same applies to TC/Report and TC/Probe databases.

Special configurations:

▪ Tandem configuration: The primary master and the secondary master must always use the

same version of KCS. Both must be switched to Unicode simultaneously.

▪ ASP configuration: Only the storage servers need to be updated and switched to Unicode.

The media servers which are running remote fax and telex line are not affected by the Unicode feature. Both storage and media servers need to be updated in case that the improved fax header line feature is used.

▪ LCR configuration: The TCOSS nodes of a least cost routing system can be updated one by

one to Unicode. Any mixture of Unicode and non-Unicode nodes using the same code page

Kofax Communication Server Release Notes

Upgrade

can work together in an LCR system, with the restrictions caused by conversion of Unicode to the code page of the non-Unicode nodes. For full Unicode support all nodes of an LCR system need to run Unicode.

Kofax Communication Server Release Notes

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