Kodak I2900 User Manual

Contents

Safety ............................................................................................................................................iii

1 Overview .....................................................................................................................................1

Supporting documentation .........................................................................................................1

Accessories ................................................................................................................................2

What’s in the box ........................................................................................................................2

Scanner components .................................................................................................................3

Front view ..............................................................................................................................3

Optional Printer Accessory: Printer access view ...................................................................5

Inside view .............................................................................................................................6

Rear view ..............................................................................................................................7

2 Installation/First Scan ...............................................................................................................9

Setup ..........................................................................................................................................9

1 Install Software ...................................................................................................................9

2 Connect scanner ..............................................................................................................10

3 Start scanning ..................................................................................................................11

Power saver mode and turning the scanner off .......................................................................13

3 Scanner Adjustments ..............................................................................................................15

Adjusting the input/output tray ..................................................................................................15

Flatbed scanning ......................................................................................................................17

Using the rear document exit ...................................................................................................19

Selecting your scanning application .........................................................................................20

4 Document Printing ...................................................................................................................21

Using the Kodak Printer Accessory ..........................................................................................21

Printer specifications ................................................................................................................22

Installing/replacing the ink cartridge .........................................................................................23

Changing print positions ...........................................................................................................25

Problem solving ........................................................................................................................26

5 Maintenance .............................................................................................................................27

Cleaning tools and materials ....................................................................................................28

Opening the scanner cover ......................................................................................................28

Cleaning procedures ................................................................................................................29

Cleaning the rollers .............................................................................................................30

Cleaning the separation roller tires ......................................................................................30

Cleaning the feed module tires ............................................................................................31

Cleaning the background strip(s) ........................................................................................31

Cleaning the imaging guides ...............................................................................................32

Cleaning the flatbed glass ...................................................................................................32

Running a transport cleaning sheet .....................................................................................33

Final cleaning steps .............................................................................................................33

Replacement procedures .........................................................................................................34

Replacing the feed module or feed module tires .................................................................34

Replacing the separation roller ............................................................................................36

Replacing the separation roller tires ....................................................................................36

Replacing the pre-separation pad .......................................................................................37

Replacing the background strip(s) .......................................................................................37

Replacing the flatbed background .......................................................................................38

Supplies and consumables ......................................................................................................39

6 Troubleshooting .......................................................................................................................41

Problem solving ........................................................................................................................41

Indicator lights and error codes ................................................................................................44

Upgrading software ..................................................................................................................45

Contacting Service ...................................................................................................................45

Appendix A Specifications .........................................................................................................47

System requirements ...............................................................................................................48

Appendix B Warranty - US and Canada only ...........................................................................49

Safety

User Precautions

• Place the scanner on a sturdy, level work surface capable of supporting 20.4 kg (45 lbs) and leave adequate clearance on all
sides of the scanner.

• Do not install the scanner in a location subject to dust, humidity or steam. This may cause electrical shock or a fire. Only use
the scanner indoors in a dry location.

• Make sure the electrical power outlet is located within 1.52 meters (5 feet) of the scanner and is easily accessible.

• When disconnecting equipment from the electric socket, be sure to grasp the plug, not the cord.

• Be sure the power cord is securely plugged into the wall outlet. Failure to do so may cause electrical shock or fire.

• Do not damage, knot, cut or modify the power cord or use a damaged power cord. This may cause electrical shock or fire.

• The scanner requires a dedicated and properly grounded power outlet. Do not use an extension cord or power strip with the
scanner.

• Leave sufficient space around the power outlet so it can be easily unplugged in case of an emergency.

• Do not disassemble, service or modify the scanner except as explained in the User’s Guide.

• Do not move the scanner with the power cord and interface cable attached. This may cause damage to the cord/cable.
Remove the power cord from the wall outlet before moving or relocating the scanner.

• Follow the Kodak Alaris recommended cleaning procedures. Do not use air, liquid or gas spray cleaners. These cleaners
displace dust, dirt and debris to other locations within the scanner, which may cause the scanner to malfunction.

• Material Safety Data Sheets (MSDS) for chemical products are available on the Kodak Alaris website at:
www.kodakalaris.com/en-us/about/ehs. When accessing the MSDSs from the website, you will be required to provide the
catalog number of the consumable you want the Material Safety Data Sheet for. See the section entitled, “Supplies and
consumables” later in this guide for supplies and catalog numbers.

Users and their employers need to observe the common sense precautions applicable to the operation of any machinery. These
include, but are not limited to, the following:

• Do not wear loose clothing, unbuttoned sleeves, etc.

• Do not wear loose jewelry, bracelets, bulky rings, long necklaces, etc.

• Hair length should be kept short, using a hair net if needed, or tying long hair up in a bundle.

• Remove all other loose objects from the area that could be drawn into the machine.

• Take sufficient breaks to maintain mental alertness.

• Use only the recommended cleaning supplies.

• Do not use canned/compressed air.

Supervisors should review their employee practices and make compliance with these precautions a part of the job description
for operation of the scanner or any mechanical device.

Warning labels

CAUTION: Moving parts, avoid contact.

Environmental information

•The Kodak i2900 Scanner is designed to meet worldwide environmental requirements.

• Disposal of this equipment may be regulated due to environmental considerations. For disposal or recycling information,
contact your local authorities or, in the USA, visit: www.kodakalaris.com/go/scannerrecycling.

• Guidelines are available for the disposal of consumable items that are replaced during maintenance or service; follow local
regulations or contact Kodak Alaris locally for more information.

• The product packaging is recyclable.

• Kodak i2900 Series Scanners are Energy Star compliant and shipped from the factory with the default time set to 15 minutes.

European Union

This symbol indicates that when the last user wishes to discard this product, it must be sent to appropriate
facilities for recovery and recycling. Please contact your local Kodak Alaris representative or refer to
www.kodakalaris.com/go/recycle for additional information on the collection and recovery programs available for
this product.

Please consult www.kodakalaris.com/go/REACH for information about the presence of substances included on the candidate
list according to article 59(1) of Regulation (EC) No. 1907/2006 (REACH).

Acoustic emission

Maschinenlärminformationsverordnung – 3, GSGV
Der arbeitsplatzbezogene Emissionswert beträgt <70 dB(A).

[Machine Noise Information Ordinance — 3, GSGV
The operator-position noise emission value is <70 dB(A).]

EMC statements

United States: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part

15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manuals, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for additional suggestions.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to
operate the equipment. Where shielded interface cables have been provided with the product or specified additional
components or accessories elsewhere defined to be used with the installation of the product, they must be used in order to
ensure compliance with FCC regulation.

Korea: As this equipment has obtained EMC registration for household use, it can be used in an area including residential
areas.

Japan: This is a Class B product based on the standard of the Voluntary Control Council for interference by information
Technology Equipment (VCCI). If this is used near a radio or television receiver in a domestic environment, it may cause radio
interference. Install and use the equipment according to the instruction manual.

1 Overview

The Kodak i2900 Scanner is a desktop duplex color scanner that scans up to
60 pages per minute (300 dpi, black and white) lettersize documents. The
i2900 Scanner also includes a built-in flatbed which allows you to scan
exception documents up to A4 / 210 x 297 mm.

This User’s Guide provides information and procedures for using and
maintaining the Kodak i2900 Scanner.

Supporting documentation

In addition to this User’s Guide, the following documentation is also available:

• Installation Guide/First Scan — provides a step-by-step procedure for
installing the scanner and making your first scan.

• Scanner Setup Guides — the TWAIN Datasource and ISIS Driver are
included with the Kodak i2900 Scanner. Each Scanning Setup Guide
explains how to use basic image processing features and both guides are
provided on the Installation CD in PDF format. You can also download these
guides from the website.

• Smart Touch User’s Guide — provides information and procedures on how
to use Smart Touch functionality. This guide is provided on the Installation
CD in PDF format. You can also download this guide from the website.

• Reference Guide — provides easy visual steps for cleaning your scanner.
Keep this guide close to the scanner so you can use it as an easy reference.

Website: www.kodakalaris.com/go/IM

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Accessories Kodak Printer Accessory for the i2900/i3000 Series Scanners — the

Printer Accessory provides an effective way to apply information to the rear
side of the scanned document. It operates at full scanner speed. The printer
can add a date, time, document sequential counter and custom messages. All
printer controls and functions are accessible through the TWAIN Datasource or
ISIS Driver. CAT No.132 4391

Kodak A3 Flatbed Accessory — the Kodak A3 Flatbed adds scanning
capability for exception documents up to 11 x 17-inch (A3) size paper to your
Kodak i2900 Scanner. CAT No. 189 4351

What’s in the box Before you begin open the box and check the contents:

• Kodak i2900 Scanner

• USB 3.0 cable

• AC power cord bundle (with 60W power supply)

• Also included:

- Installation CD

- Application CDs

- Printed User’s Guide, English

- Printed Reference Guide

- Printed Installation Guide/First Scan

- Sample Cleaning Kit

- Miscellaneous flyers

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Scanner components

1

2

3

4

5

67

8

Front view

1 Output tray extender — can be opened to accommodate documents up

to 17 inches / 43.2 cm.

2 Flatbed handle — provides access to the flatbed, which allows you to

scan exception documents, books, magazines, file folders, etc.

3 Gap release — turn the dial vertically to open the space between the

feed module and separation module for documents that require special
handling.

4 Input tray extender — pull this extender out to accommodate documents

longer than 11 inches / 27.9 cm.

5 Input tray— holds up to 250 documents (20 lb. / 80 g/m

The input tray can be folded up when it is not in use.

6 Side guides — slide these guides in and out to accommodate the size of

the documents you are scanning.

7 Scroll buttons — press the Up or Down scroll buttons to scroll through

predefined functions or applications for scanning.

8 Start/Resume/Pause buttons — press to start (>) scanning, resume (/)

scanning or pause (II) to temporarily stop scanning. Also includes a green
LED indicating scanner status (i.e., power is on and ready to scan) and a
red LED indicating scanner status (not ready or a possible error condition;
i.e., a document jam).

2

) for scanning.

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9 Power button — press to turn the scanner on. When you hold the power

9

10

11

12

13

button for longer than a few seconds the scanner will turn off.

10 Stop button — stops scanning.

11 Operator Control Panel — displays 1 - 9 and messages. These

numbers correspond to a predefined function. U or E is displayed if an
error is encountered. See Chapter 6 for more information.

In addition, one of these icons may be displayed:

Indicates that documents are in the input tray and the
scanner will scan from the input tray.

Indicates that no documents are in the input tray and the
scanner will scan from the flatbed, if the option to scan from
the flatbed is configured in your scanning application.

If your scanner is connected to an optional Kodak A3 Flatbed
Accessory, the flatbed within the i2900 Scanner will be
disabled. If there are documents in the input tray, the scanner
will scan from the input tray.

If no documents are in the input tray, the flatbed icon is
highlighted. The document will be scanned from the flatbed if
this option is configured in your scanning application.

12 Scanner cover release latch — pull the release latch to open the

scanner cover.

13 Output tray — collects the scanned documents.

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Optional Printer

1

2

3

Accessory: Printer access
view

The illustration below shows the operating components of the printer. For
installation instructions, see the instructions that were packed with your Kodak
Printer Accessory for the i2900/i3000 Series Scanners.

1Printer cable — this cable connects directly to the scanner to allow

communication to the printer.

2 Print positions — 9 print positions are available.

3 Printer carrier/cartridge — allows rear printing on scanned documents.

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Inside view When you pull the scanner cover release latch forward, the following internal

1

2

3

4

5

6

components are visible.

1 Feed module — provides smooth document feeding and separation of

various sizes, thicknesses and textures of documents.

2Sensor — used to detect multifeeds and transport errors. The Intelligent

Document Protection feature helps protect your documents from being
damaged. Refer to the Scanning Setup Guides for more information
about this feature.

3 Imaging guides — keep imaging guides clean to obtain optimum image

quality.

4Rollers — provides smooth transport of documents through the scanner.

5 Paper Present sensor — detects

tray.

6 Separation module and pre-separation pad — provides smooth

document feeding and separation of various sizes, thicknesses and
textures of documents.

the presence of documents in the input

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Rear view

6

7

5

4

3

2

1

1 Printer port — allows connection from the Kodak Printer Accessory to

the scanner.

2 USB port — connects the scanner to the PC.

3 Power port— connects the adapter power cord to the scanner.

4 Back panel — removable to allow you to attach the Kodak Printer

Accessory.

5 Rear document exit — allows you to exit exception documents from the

rear of the scanner.

6 Rear document exit toggle — toggle this switch to enable the straight-

through paper path option of the scanner which will allow exception
documents to exit through the rear document exit.

7 Security lock port — connects a security lock to the scanner. You can

purchase a standard security lock at an office supply store. Refer to the
instructions provided with the security lock for installation procedures.

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2 Installation/First Scan

Setup

This section provides detailed information supporting the Installation Guide/
First Scan that is provided with your scanner. Follow these steps in the order

they are provided to install your scanner.

NOTES:

• If you have already performed all of the steps in the Installation Guide/First
Scan, skip this section.

• When positioning the scanner, be sure to provide adequate clearance at the
back of the scanner if you will be using the rear document exit or the Kodak
Printer Accessory.

• Before installing any software you must be logged in as the local PC
administrator if you are not using the CD auto start. You can do this by right­clicking on the setup.exe program and select Run as Administrator.

1 Install Software 1. Insert the Kodak i2900 Scanner Installation CD in the CD-ROM drive. The

installation program starts automatically.

2. Select Install Scanner Software.

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NOTES:

• If the CD does not start automatically, open the My Computer icon on
your desktop. Double-click the icon indicating your CD-ROM drive, then
double-click on setup.exe.

• If the message Portions of this application are already installed is
displayed, click Yes to continue the installation process. Any previously
installed Kodak Scanner software that is shared with this scanner will be
updated.

3. Click Next when the Welcome screen is displayed.

4. Click I Agree after you have read and agreed with the terms of the
Software License Agreement. The installation will start and several
progress screens will be displayed.

5. Click Finish when the installation is complete.

6. Remove the Installation CD from the CD-ROM drive.

2 Connect scanner When the software has been installed, connect the power cord and USB cable

to the scanner. Refer to the illustration below for making proper connections.
Make sure the power outlet is located within 5 feet / 1.52 meters of the scanner
and is easily accessible.

1. Select the appropriate AC power cord for your region from the supply of
power cords packed with your scanner.

2. Plug the output power cord into the power port on the scanner. Be sure it is
securely attached.

3. Plug the other end of the power cord into the wall outlet.

4. Attach the USB cable to the scanner USB port.

5. Attach the other end of the USB cable to the proper USB port on your PC.

10 A-61778 September 2016

• Press the Power button.

Scanner ready

When you turn on the scanner, the input tray will open if it is not already
opened and the green indicator on the Start/Resume/Pause button will flash
as the scanner goes through a series of self tests.

The scanner takes less than 15 seconds to complete the power-up sequence
and be ready to scan.

When the installation process is complete and ready to scan, the green LED
on the Start/Resume/Pause button will stop flashing and remain constant and
the number 1 will be displayed in the operator control panel. If something other
than a number is displayed (e.g., 0, E or U), see the section entitled, “LED
error codes” in Chapter 6 for an explanation of these codes.

3 Start scanning Getting your scanner ready

1. Be sure the scanner is on and ready to scan (Start/Resume/Pause button
LED is green and constant) and the Smart Touch scanner icon is ready in
your system tray.

NOTES:

• Smart Touch allows you to quickly and easily perform common
scanning tasks. Nine different tasks can be assigned and performed.

• When the scanner is not is use, the input tray can be folded up against
the scanner. Be sure that the input tray is lowered when scanning.

2. Adjust the side guides on the input tray to meet your scanning needs. See
the section entitled, “Adjusting the input/output tray” in Chapter 3.

3. Select your scanning application. The scanner comes with Smart Touch
functionality and Kodak Capture Desktop Software. For more information,
see Chapter 3.

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Getting your documents ready to scan

• Standard paper size documents feed easily through the scanner. When

organizing your documents for scanning, stack the documents so the lead
edges are aligned and centered in the input tray. This allows the feeder to
introduce documents into the scanner one at a time.

• Remove all staples and paper clips before scanning. Staples and paper clips

on documents may damage the scanner and documents.

• All inks and correction fluids on the paper must be dry before scanning is

started.

• Torn, damaged or crushed pages can be transported successfully through

the scanner. However, no scanner can transport every possible type of
damaged paper. If in doubt about whether a specific damaged document
can be transported through the scanner, you can use the flatbed or place the
document in a clear protective sleeve and use the rear document exit.
Sleeves should be manually fed, one at a time, folded edge first, when using
the gap release or the rear document exit.

4. Place the documents you want to scan in the input tray. If you are scanning
one-sided documents, be sure the side you want to scan is facing up.

NOTE: Some very thick and/or stiff documents; such as shipping envelopes,

may require the following:

• Use the flatbed or rear document exit.

• Use of the gap release.

• Scanning at 400 dpi or more to reduce the scanner transport
speed.

5. When 1 - Color PDF is displayed on the operator control panel, press the
Start/Resume/Pause button.

12 A-61778 September 2016

When the document has finished scanning, the Save As dialog box will be
displayed.

6. Enter a file name (i.e., My First Scan.pdf) and select a location where you
want to save the file (i.e., on the Desktop) and click Save.

After clicking Save, the document will be displayed for viewing.

NOTE: Smart Touch can be configured to meet your scanning needs. For

more information about Smart Touch, see the Documentation
folder on the CD that came with your scanner.

Power saver mode and turning the scanner off

Your scanner is ready to use.

Power saver mode: by default, after 15 minutes of inactivity, the scanner will
automatically enter into power saver mode.

To activate the scanner from power saver mode, do one of the following:

• press the Up or Down scroll button

• press the Start/Resume/Pause button, or

• put paper in the input tray

Turning off the scanner: press the Power button for more than one second.
By default, if the scanner is in power saver mode for more than 60 minutes, the
scanner will power off. To power the scanner back on, press the Power button.

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14 A-61778 September 2016

3 Scanner Adjustments

Adjusting the input/ output tray

You can adjust the input and output trays to accommodate your scanning
needs.

• Adjusting the side guides — the side guides can be moved in or out to

accommodate document size. When adjusting the side guides, place your
hands on the bottom of the side guides, over the slots in the tray to easily
slide the guides in and out.

• Adjusting the input tray for document length — the input tray extender

has two positions.

- Document lengths up to 11 inches /27.9 cm — pull the extender out to
the first position.

- Document lengths from 11 to 17 inches / 27.9 to 43.2 cm — pull the
extender out to the full position.

- Document lengths more than 14 inches / 35.6 cm — if you are
scanning documents longer than 17 inches / 43.2 cm, the scanner driver
must be set to accommodate these long documents. Be sure to verify that
the Maximum Length option on the Device-General tab (TWAIN
Datasource) or the Longest Document option on the Scanner tab (ISIS
Driver) is set to longer than the longest document being scanned.

NOTE: Operator assistance may be required for scanning documents

greater than 17 inches / 43.2 cm.

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• Adjusting the output tray for document length — if you are scanning
documents longer than 11 inches / 27.94 cm, open the document extender.

• Document weights — the input tray is capable of holding the approximate
weight of 250 sheets of plain 20# bond paper.

16 A-61778 September 2016

Flatbed scanning The flatbed can be used to scan exception documents, file folders, books,

magazines, passports and more.

1. Open the flatbed cover.

2. Place the document face down on the glass platen.

3. Align the document in the lower right-hand corner at the corner arrows.

4. Close the flatbed cover.

5. Press the Start/Resume/Pause button to start scanning.

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NOTES:

• When scanning from the flatbed, be sure there are no documents in the
input tray of the scanner.

• If there is a document in the input tray and a document on the flatbed and
the Scan button is pressed, the scanner will only scan from the input tray. To
scan from the flatbed, the Scan button will need to be pressed again.

• When scanning a document/book from the flatbed, be sure the flatbed cover
is closed. The cover will automatically adjust to the thickness of the
document/book.

• When placing the document/book on the flatbed, the document may extend
all the way to the edge of the flatbed. However, the flatbed will only scan any
information that is aligned with the line on the frame of the flatbed glass.

• The white background on the flatbed cover must be clean and smooth. If
there are any imperfections, it may affect auto crop performance.

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Using the rear document exit

Documents that require special handling (i.e., shipping envelopes, etc.) can be
output using the rear document exit. This exit provides the straight-through
paper path option that allows an exception document to pass through the
transport, thus reducing the possibility of a document jam.

To use the rear document exit, lift the rear document exit lever up.

Use the rear document exit when:

• documents are too stiff (e.g., rigid) to make the turn in the transport and are
jamming (U9 is being displayed on the operator control panel).

• output stacking order is not important.

• scanning directly into the recycle bin when documents are no longer needed
after scanning.

• scanning photographs.

NOTES:

• Be sure to lower the rear document exit lever into it’s original position when
finished.

• Be sure that you have adequate clearance behind the scanner to feed the
document(s) through when using this option.

• When scanning several documents through the rear document exit, the
documents will be output in the reverse scanning order.

• When using the rear document exit, you cannot use the document printing
option.

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Selecting your scanning application

Kodak Alaris has included two scanning applications with your scanner: Smart
Touch and Kodak Capture Desktop Software.

Smart Touch functionality is your press one button, it does the rest answer to
organizing your digital documents. Now you can, with Smart Touch
functionality, organize documents:

• to your file locations

• as e-mail attachments

• to MS SharePoint Server

• to printers

• to other desktop applications

in a variety of popular file formats: PDF, TIFF, JPEG, RTF, BMP and
searchable PDF.

Nine predefined task shortcuts are available for you to use. You can modify
and rename any of the shortcuts to create your own custom tasks. You can
also preview and easily edit images (zoom, pan, rotate, crop, and much more)
before they are sent to their destination.

For more information about Smart Touch, see the Documentation folder on the
CD that came with your scanner or go to: www.kodakalaris.com/go/
smarttouch.

Kodak Capture Desktop Software — an intuitive and easy-to-use capture
software application, specifically designed to make processing and sharing
scanned documents easy. With Kodak Capture Desktop Software you will
receive “out of the box” production and be able to immediately capture, edit
and output anything from single documents to larger batches in distributed or
departmental environments.

Along with the essentials for easy and productive scanning, Kodak Capture
Desktop Software shares the design and interface of Kodak Capture Pro
Software, which offers many more advanced capabilities for image and data
capture automation.

Through a complete set of icon-based tools and other features, Kodak Capture
Desktop Software offers simplified scanning. Quickly and easily scan to file,
create searchable PDFs or integrate your information into a common location ­such as Microsoft SharePoint.

Kodak Capture Pro Software is also available for use with the Kodak i2900
Scanner. Go to www.kodakalaris.com/go/capturepro for more information.

Many other companies have included support for the Kodak i2900 Scanner in
their scanning applications. Contact these companies for assistance in using
these applications.

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4 Document Printing

Using the Kodak Printer Accessory

This chapter provides information for using the Kodak Printer Accessory for
the i2900/i3000 Series Scanners. In order to use the printing option you must
have purchased and installed the Kodak Printer Accessory.

NOTE: See the instructions that came with the Printer Accessory for

procedures on how to install this accessory.

Refer to the Scanning Setup Guide for the TWAIN Datasource or ISIS Driver
on the CD or your scanning application documentation for more information
about enabling printing and setting up print strings.

The Printer Accessory operates at full scanner speed. The printer can add a
date, time, document sequential counter and custom messages.

The print string can be configured to include information that stays the same
for each document; such as batch name or operator and information that may
change for each page scanned; i.e., the document sequential counter.

All printer controls and functions are accessible through the TWAIN
Datasource or ISIS Driver.

NOTES:

• Printing must be enabled and an ink cartridge must be installed before
starting a scan session.

• Clean the scanner’s paper path components daily when using the printer.

• If you attempt to scan with a job setup that has Printing enabled, and you do
not have a printer installed, a U2 error will be displayed.

• You cannot use document printing if you are using the rear document exit.

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Printer specifications More information about the following specifications can be found in the TWAIN

Datasource or ISIS Driver Scanning Setup Guide.

Characteristic Description

Maximum lines 1

Maximum characters 40 (including spaces)

Print locations (horizontal) 9 manually set

Print locations (vertical) Set by the scanning application

Print orientation 0 and 90 degrees

Font size Normal, Bold and Extra Bold

NOTE: Not all languages can support a Bold

font based on the complexity of the
characters, such as half-width
Katakana.

Print side Rear (post-scan)

Minimum printing distance
from document lead edge

Ink cartridge Black: HP-C6602A

Characters per ink cartridge Up to 1,500,000 to 2,000,000 (based on font

Static fields available User-specified messages via capture

Dynamic fields available Up to a nine-digit sequential document

Languages supported Any phonetic language. For example: Dutch,

0.35 in. / 0.89 cm

Red: HP-C6602R

size used)

software application

number, date, four-digit time

English, French, German, Italian,
Portuguese, Spanish, Japanese (half-width
Katakana)

22 A-61778 September 2016

Installing/replacing

CAUTION: Do not adjust or service the printer during scanning.

the ink cartridge

You must install the ink cartridge before using the printer. Refer to the section
entitled, “Supplies and consumables” in Chapter 5 for ordering information.

After initial installation, replace the ink cartridge when:

• printed characters appear light or uneven

• missing characters or inconsistent character quality are evident

• cleaning has not improved the overall print quality

IMPORTANT: Dispose the empty ink cartridge in accordance with all federal,

state and local laws.

1. Open the printer door.

2. Open the ink cartridge package and remove the tab from the new ink

cartridge.

3. If the printer carrier is not in the “load” position, rotate it to the “load” posi-

tion.

Load position Printing position

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4. Insert the ink cartridge into the printer carrier as shown.

5. Press the green release tab and rotate the printer carrier to the “printing”

position.

6. Slide the printer carrier into the desired print position. See the section

entitled, “Changing print positions” later in this chapter.

7. Close the printer door.

NOTE: If the printer door will not close, verify that the printer carrier is in

the “printing” position.

24 A-61778 September 2016

Changing print

The horizontal print position must be changed manually.

positions

1. Open the printer door.

2. Slide the printer carrier to the desired printing position.

IMPORTANT: When changing print positions, it is important to verify that

the printer carrier is securely in a printing (detent) position.
When you slide the printer carrier into a printing position,
you will be able to feel the printer carrier click into place.

3. Close the printer door.

NOTE: The print location indicators at the edge of the transport can be

used as a guide to verify your horizontal print position.

A-61778 September 2016 25

Problem solving Use the list below as a guide to check possible solutions to problems you may

encounter when using the printer.

Problem Possible Solution

Print quality is poor or inconsistent

Printing problems when starting up
due to dry print head

Not printing

U2 is displayed in the operator
control panel when trying to print

Ink is being sprayed on the back of
the scanner

Printer door will not close

• Be sure the ink cartridge is not empty.

• Be sure the ink cartridge is properly installed.

• Be sure the ink cartridge is in the correct position for printing.

• Verify that the printer has been enabled in the scanning application and
that the expected print string has been specified.

• Verify that all printer connectors are securely fastened and that the
printer cable is securely attached.

• Clean the print head (see “Printing problems when starting up due to
dry print head” below).

Remove the ink cartridge from the printer carrier and using a lint free
cloth or swab, dab (do not wipe) the ink jets on the ink cartridge, replace
the ink cartridge and try again.

• Be sure that printing is enabled in the scanning application.

• Check to be sure that the ink cartridge/printer carrier is secure and in
the desired print position.

• Be sure the tape is removed from the print head.

• Be sure the Printer Accessory is plugged in.

• Printer Accessory or ink cartridge is not installed.

• Verify that the printer carrier is securely in a print position (see the
section entitled, “Changing print positions” earlier in this chapter).

• Verify that the printer carrier is in the “printing” position.

26 A-61778 September 2016

5 Maintenance

This chapter describes the required cleaning and maintenance procedures for
the Kodak i2900 Scanner. The frequency of these procedures will vary with
different scanning environments, paper types and image processing
requirements. High volumes of scanning will demand more frequent cleaning
of the scanner and more frequent replacement of consumables. Years of
production scanning experience by Kodak Alaris proves that properly cleaning
and maintaining your scanner will result in scanning more paper in less time
with less issues. A properly maintained i2900 Scanner will provide years of
trouble-free operation.

Scanner consumables (tires, pre-separation pads, etc.) and cleaning supplies
are available from your scanner supplier. Consumables are sold in kits. The
kits contain the proper mix of tires, rollers, and pre-separation pads so you can
easily replace them at the recommended rate. For example, only replacing the
tires and never replacing the separation roller will eventually minimize scanner
performance. Replacing the consumables at the recommended frequency will
ensure the best performance.

A-61778 September 2016 27

Cleaning tools and materials

Use only these cleaning tools and materials when performing routine
maintenance on your scanner. Use of any other cleaning materials could
damage your scanner.

• Kodak Digital Science Transport Cleaning Sheets

• Kodak Digital Science Roller Cleaning Pads

• Staticide wipes for Kodak Scanners

• A vacuum cleaner and tools

Optionally:

• Brillianize Detailer wipes

• Lint-free cloth

Opening the scanner cover

1. Power down the scanner.

2. Remove any documents from the input tray, output tray and transport.

3. Pull the scanner cover release latch forward. The scanner cover will open
partially. Grasp the center of the top cover to fully open the cover for
access to the internal components.

4. When finished cleaning the scanner or replacing a consumable, close the
scanner cover with both hands.

28 A-61778 September 2016

Cleaning procedures Cleaning your scanner and performing preventative maintenance on a regular

basis is required to ensure the best possible image quality.

Some document types generate more paper dust and debris and may require
more frequent cleaning.

Before cleaning your scanner or replacing consumables, review the following
information:

• Some debris from the rubber tires on the feed module and separation roller
is normal. Tire debris does not always mean that the tires are worn or
damaged. After cleaning, inspect the tires for wear and replace the
separation roller, feed module or tires if necessary.

• When cleaning rollers/tires, allow the rollers/tires to dry completely before
scanning.

• Use only the recommended cleaning supplies. Using unapproved cleaning
fluids or solvents may damage the rubber tires.

• Do not use cleaners in confined areas, use with adequate ventilation.

• Do not use cleaners on hot surfaces. Allow surfaces to cool to ambient
temperature before cleaning.

• Do not use canned/compressed air. Use of compressed air may cause
dust to be forced into the scanner’s imaging system and lodge in an area
that causes image quality issues and cannot be cleaned without removing
the camera.

• Do not use flammable compressed aerosols on or around the scanner.

• In addition to the recommended cleaning supplies, you may use a vacuum
cleaner to remove debris from the scanner.

• Staticide wipes contain isopropanol which can cause eye irritation and dry
skin. Wash your hands with soap and water after performing maintenance
procedures. Refer to the Material Safety Data Sheet (MSDS) for more
information. The MSDS is available on the Kodak Alaris website at

www.kodakalaris.com/en-us/about/ehs

NOTE: To access the MSDS, you will need to provide the catalog number

of the supply. See “Supplies and Consumables” later in this
chapter for catalog numbers.

• The roller cleaning pad contains sodium lauryl ether sulfate and sodium
silicate which can cause eye irritation. Refer to the MSDS for more
information.

A-61778 September 2016 29

Cleaning the rollers Cleaning the rollers includes all of the rollers in the transport area, the

separation roller tires and the feed module tires.

1. Turn off the scanner and open the scanner cover.

2. Manually rotate and wipe the rollers with a roller cleaning pad.

3. Dry the rollers with a lint-free cloth.

Cleaning the separation roller tires

4. Remove the pre-separation pad by lifting the pad up and out of position.

5. Remove the separation roller.

6. Manually rotate and wipe the separation roller tires with a roller cleaning
pad. For best results wipe parallel to the ribs in order to remove any
residue between the ribs.

7. Inspect the tires. If the tires show signs of wear or damage, replace the
tires or the separation roller. See “Replacement procedures” later in this
chapter.

8. Reinstall the separation roller by aligning the slots on the separation roller
with the holders.

9. Reinstall the pre-separation pad. Be sure it snaps into place.

30 A-61778 September 2016

Cleaning the feed module tires

10. Clean the feed module tires by manually rotating and wiping the feed
module tires with a roller cleaning pad. For best results wipe parallel to the
ribs in order to remove any residue between the ribs. You do not need to
remove the feed module to clean the tires.

11. Inspect the tires. If the tires show signs of wear or damage, replace the
feed module tires or the feed module. See “Replacement procedures” later
in this chapter.

Cleaning the background strip(s)

12. Wipe the upper and lower background strips with a Staticide wipe or a
Brillianize Detailer wipe.

13. Wipe the upper and lower background strips again with an almost-dry
Staticide wipe or a clean lint-free cloth to remove any streaks.

A-61778 September 2016 31

Cleaning the imaging guides

14. Wipe the upper and lower imaging area using a Brillianze Detailer wipe
(Step 1) or Staticide wipe. Be careful not to scratch the imaging area when
cleaning.

15. Wipe the upper and lower imaging area again using a Brillianize wipe (Step

2) or an almost dry Staticide wipe to remove any streaks.

16. Close the scanner cover.

17. When finished with all cleaning procedures, turn on the scanner.

Cleaning the flatbed glass The flatbed’s glass platen can collect fingerprints and dust. Use Staticide

Wipes for Kodak Scanners or Brillianize Detailer Wipes to clean the glass
platen.

1. Open the flatbed cover.

2. Wipe the glass platen with a Brillianize wipe (Step 1) or Staticide wipe.

3. Dry the glass platen with a Brillianize wipe (Step 2) or almost dry Staticide
wipe.

4. Close the flatbed cover.

IMPORTANT:Do not spray or pour cleaning liquids on the flatbed’s glass

platen, as these liquids may seep under the glass and cause
damage.

32 A-61778 September 2016

Running a transport cleaning sheet

The transport should be cleaned with a Transport Cleaning Sheet fed several
times.

1. Remove the wrapping from the Transport Cleaning Sheet.

2. Adjust the side guides to the widest position.

3. Place the transport cleaning sheet in the center of the input tray with the
adhesive side up.

4. Scan the transport cleaning sheet.

5. Remove the transport cleaning sheet from the output tray and place it in
the center of the input tray with the adhesive side down and rescan.

6. Steps 4 and 5 may need to be repeated a few times until all residue is
removed.

NOTE: When the transport sheet gets dirty and/or loses its tackiness, discard

it and use a new one.

Final cleaning steps When finished running the transport cleaning sheet:

1. Open the scanner cover.

2. Wipe the exposed side of the upper and lower imaging guides with a lint­free cloth.

3. Close the scanner cover and scan a test image to ensure image quality.

A-61778 September 2016 33

Replacement procedures

This section provides procedures for replacing the following parts. Use the list
below as a guideline for frequency of replacement.

• Feed module tires — tire life will vary depending upon paper types,
environment and cleanliness. Nominal tire life is approximately 500,000
documents; results will vary. Degradation of feeder performance, multiple
feeds, stoppages, etc. indicate a need to change tires.

• Feed module — it is recommended that you install a new feed module
every 1,000,000 documents.

• Pre-separation pad — it is recommended that you change the pre­separation pad at least as often as you change the separation roller tires or
separation roller, every 250,000 documents.

• Separation tires — tire life will vary depending upon paper types,
environment and cleanliness. Nominal tire life is approximately 250,000
documents; results will vary. Degradation of feeder performance, multiple
feeds, stoppages, etc. indicate a need to change tires.

• Separation Roller — it is recommended that you install a new separation
roller every 500,000 documents.

Replacing the feed module or feed module tires

1. Open the scanner cover.

2. Push the feed module release lever to the right and release the feed
module.

3. If you are just replacing the feed module, go to Step 10. If you are replacing
the tires, proceed with Step 4.

4. With one hand, press the locking tabs (one on each side) while holding the
lower housing with the other hand. Pull the upper housing up and away
from the rollers.

5. Remove both core assemblies.

34 A-61778 September 2016

6. Replace each tire by sliding the tire off the core.

Longer shaft

Shorter shaft

7. Install each new tire by gently pulling it over the core. The tires do not need
to be installed in any specific orientation.

NOTE: When changing tires, be sure to put the larger tires on the longer

shaft and the smaller tires on the shorter shaft.

IMPORTANT:Do not overstretch the tire; it may tear.

8. Replace each core assembly in the lower feed module housing and align
the tabs on the upper housing with the slots on the lower housing.

9. Press the upper and lower housings together until they snap into place.

10. Push the feed module release lever to the right and insert the feed module
into position. Be sure the ends align and then release the feed module
release lever. Verify that the feed module is securely in place.

11. Close the scanner cover.

A-61778 September 2016 35

Replacing the separation roller

1. Open the scanner cover.

2. Remove the pre-separation pad by lifting the pad up and out of position;
then remove the separation roller.

3. Insert the new separation roller. Be sure to line up the slots on the
separation roller with the holders.

4. Reinstall the pre-separation pad. Be sure it snaps into place.

NOTE: It is recommended that you replace the pre-separation pad every

time you replace the separation roller or separation tires.

5. Close the scanner cover.

Replacing the separation roller tires

1. Open the scanner cover.

2. Remove the pre-separation pad by lifting the pad up and out of position;
then remove the separation roller.

3. Replace each tire by sliding the tire off the core.

4. Install each new tire by gently pulling it over the core.

IMPORTANT: Do not overstretch the tire; it may tear.

5. Reinstall the separation roller. Be sure to line up the slots on the separation
roller with the holders.

6. Reinstall the pre-separation pad. Be sure it snaps into place.

NOTE: It is recommended that you replace the pre-separation pad every

time you replace the separation roller or separation tires.

7. Close the scanner cover.

36 A-61778 September 2016

Replacing the pre­separation pad

Change the pre-separation pad when the frequency of multi-fed documents
increases.

1. Open the scanner cover.

2. Remove the pre-separation pad by lifting the pad up and out of position.

3. Install the new pre-separation pad. Be sure it snaps into place.

4. Close the scanner cover.

Replacing the background strip(s)

In the rare case that you may need to replace the background strip(s), follow
the procedures below.

1. Open the scanner cover.

2. Lift the tab on the left side of the upper background strip and slide the
background strip to the left while lifting it out of position.

3. Insert the new background strip by aligning the tabs with the slots and slide
it to the right until it snaps into place.

4. Repeat Steps 2 and 3 to replace the lower background strip.

NOTE: When replacing the lower background strip, the tab is now on the

right and the strip slides to the right.

5. Close the scanner cover.

A-61778 September 2016 37

Replacing the flatbed background

Replace the flatbed background when it is damaged or very dirty. If you are
experiencing cropping issues, inspect the background and replace it if
necessary.

NOTE: Handle the flatbed background with care during replacement.

1. Open the flatbed cover.

2. Using a Phillips head screwdriver, loosen and remove the four screws

which hold the flatbed background in place.

3. Align the new flatbed and insert and tighten the screws until the flatbed

background is secure.

38 A-61778 September 2016

Supplies and

Contact your scanner supplier to order supplies.

consumables

Supplies/Consumables CAT No.

Feeder Consumables Kit for the i2900 and i3000 Series
Scanners

Black Background for the i2900 and i3000 Series Scanners 136 4421

Kodak Digital Science Transport Cleaning Sheets (qty 50) 169 0783

Kodak Digital Science Roller Cleaning Pads (qty 24) 853 5981

Staticide Wipes for Kodak Scanners (qty 144) 896 5519

Brillianize Detailer Wipes / for Kodak Scanners 826 6488

Printer Black Ink Cartridge 818 3386

Printer Red Ink Cartridge 159 6832

Flatbed Background for the i2900 Series Scanners 176 3325

Accessories CAT No.

Printer Accessory 132 4391

Kodak A3 Flatbed Accessory 189 4351

Printer Carrier

NOTES:

• Staticide Wipes are not available in all countries.

• Items and catalog numbers are subject to change.

129 9676

176 3218

A-61778 September 2016 39

40 A-61778 September 2016

6 Troubleshooting

Problem solving Use the chart below as a guide to check possible solutions to problems you

may encounter when using the Kodak i2900 Scanner.

Problem Possible Solution

Documents are jamming or multiple
documents are feeding

U9 (document jam) is being displayed
in the operator control panel and paper
is stopping in the transport, but is not
jamming.

The scanner will not scan/
feed documents

Make sure that:

• all documents meet specifications for size, weight, and type, etc. as
outlined in Appendix A, Specifications.

• all staples and paper clips have been removed from the documents.

• all rollers and tires are clean and the separation roller and feed module
are properly installed. See the procedures in Chapter 5, Maintenance.

To remove a document jam:

• Remove any documents from the input tray.

• Open the scanner cover.

• Locate the jammed document(s) and remove it.

• Close the scanner cover and resume scanning.

Verify that the Document Management: Maximum Length option on the
Device-General tab (TWAIN Datasource) or the Longest Document
option on the Scanner tab (ISIS Driver) is set to longer than the longest
document being scanned. The default is 17 inches / 43.2 cm.

Make sure that:

• the power cord is plugged in and the power is on.

• the power button has been pushed on and the green LED is lit.

• the scanner cover is completely closed.

• documents are making contact with the feed module and are covering
the paper present sensor.

• documents meet specifications for size, weight, and type, etc.

• for thicker documents, turn the gap release dial vertically to open the
space between the feed module and separation module.

• you check the feed module and separation roller for signs of wear, and
replace these parts if necessary.

You can also power the scanner down and power it up again.

Image quality is poor or has decreased Make sure that the scanner and imaging guides are clean. Refer to

Chapter 5, Maintenance.

A-61778 September 2016 41

Problem Possible Solution

0 is displayed in the operator control

panel after the scanner is powered on
indicating the scanner is not
communicating with the PC

Try the following:

• Be sure you are using a USB 2.0 (or higher) connection. USB 1.1 will
not work.

• Check to be sure the USB cable is in good working condition and is
securely plugged into the PC and USB port.

• Be sure the software is loaded.

• Verify that the PC is recognizing the scanner.

1. Click Start>Settings>Control Panel>Administrative
Tools>Computer Management to display the Computer
Management window.

2. Select Device Manager and select your PC.

“False” paper jams or multifeeds
are occurring

11 inches / 27.9 cm or longer
documents are not feeding or are
jamming

Scanner is running slow

Documents are skewed during
scanning

The Kodak i2900 Scanner should be displayed under Imaging

Devices.

3. Click Action>Scan for hardware changes.

Make sure that the transport area is clean.

Make sure the input and output tray extenders are pulled out to provide
support for long documents. Also see Problem U9 (document jam) on
page 6-1.

• Your PC may not meet the minimum requirements for the scanner.

• Some image processing functions will reduce scanner speed.

• Resolution (dpi) setting may be set too high.

• Your virus software may be scanning all TIFF or JPEG files.

• Ensure you are scanning to a local drive.

Make sure that:

• the input tray side guides are adjusted to fit the documents being fed.

• documents are being fed perpendicular to the feed module.

• all staples and paper clips have been removed from the documents.

• the feed module, separation roller, and transport rollers are clean.

• the scanner cover is firmly closed.

42 A-61778 September 2016

Problem Possible Solution

Scanner pauses excessively during
scanning

Roller marks or streaks appear on
documents after scanning

Vertical lines appear on the image • Clean the imaging guides. Refer to Chapter 5, Maintenance.

Documents are multifeeding Make sure that:

U3 is displayed in the operator control
panel

Make sure that:

• the host computer meets minimum requirements for scanning.

• there is enough free space on the hard disk drive.

• all other applications are closed.

• you are using a USB 2.0 (or higher) connection.

You can also try changing the scanning options (compression, etc.) in
your scanning application.

Clean the feed module, transport rollers and separation roller and tires.
Refer to Chapter 5, Maintenance.

• Enable the Streak Filter option or increase the aggressiveness.

• the leading edges of all batched documents are centered in the input
tray so that each document will come in contact with the feed rollers.

• the feed module and separation roller are clean and not worn.

• documents with an unusual texture or surface are fed manually.

• the gap release is not in the vertical position.

The document(s) you are trying to scan is too long.

• Verify that the Document Management: Maximum Length option on
the Device-General tab (TWAIN Datasource) or the Longest
Document option on the Scanner tab (ISIS Driver) is set to longer than
the longest document being scanned. The default is 17 inches /

43.2 cm.

• Decrease the resolution.

A-61778 September 2016 43

Indicator lights and

Steady green: the scanner is scanning.

error codes

Fast flashing green: waiting for operator action.

Slow flashing green: the scanner is in power saver mode.

Steady red: indicates a scanner error, such as the scanner cover is open.

Steady red then flashing green: scanner is powering up.

After you power up the scanner, the red and green indicator lights flash. After
approximately 12 seconds, both lights go out. When the green indicator light is
steady, the scanner is ready to begin scanning. However, the host computer
may require several seconds to detect the scanner.

Indicators — the following provides a listing of the codes that may be
displayed.

Code LED indicator Explanation

U1 Red Check the imaging guides.

U2 Red Ink cartridge missing.

U3 Red Document too long.

U6 Red Scanner cover open.

U7 Red

U8 Green flash Multifeed paused; waiting for user input.

U8 Red Multifeed stop.

U9 Red Document jam or the paper path is

U41, U42 Red Calibration failed. Try the calibration again.

U51 Red USB disconnect while active. Rescan

U52 Red Timeout. Rescan documents.

U53 Red USB speed is not supported. Be sure you

U55 Red USB events over threshold. Rescan

U56 Red Image capture already started. Rescan

U57 Red Image footer is missing. Rescan

Exx Red

• Too much paper is in the input tray.

• The feed module is not inserted properly.

blocked.

If it fails again, call Service.

documents.

are using a USB 2.0 (or higher) connection.

documents.

documents.

documents.

• Be sure all cables are connected properly

• Turn power off and then on again
If problem persists, call Service.

44 A-61778 September 2016

Upgrading software Kodak Alaris frequently updates drivers and firmware to correct issues and

add new features. If you are having error codes (Ex), you should upgrade to
the latest driver before contacting Service. Go to: www.kodakalaris.com/go/
IMsupport, access i2900 Software and Drivers and download the most recent
upgrade.

Contacting Service 1. Visit www.kodakalaris.com/go/IMsupport to obtain the most current phone

number for your country.

2. When calling, please have the following information ready:

• A description of your problem.

• The scanner model and serial number.

• Computer configuration.

• Scanning application you are using.

A-61778 September 2016 45
46 A-61778 September 2016

Appendix A Specifications

Scanner Type/Speed

Scanning Technology Dual CCD

Output Resolutions 100, 150, 200, 240, 250, 300, 400, 500, 600 and 1200 dpi

File Format Output Single- and Multi-page TIFF, JPEG, RTF, BMP and PDF

Max. / Min. Document
Width

Max. / Min. Document
Length

ADF Capacity 250 sheets

Recommended Daily
Volu me

Illumination Instant on LED

Electrical Requirements 100 - 240 V (international), 50/60 Hz

Scanner Dimensions Height: 9.4 inches / 23.8 cm

Scanner Weight 35 lb. / 15.8 kg

Host Connection USB 3.0

Operating Temperature 59°F to 95°F / 15°C to 35°C

Humidity 15 to 80% relative humidity

Environmental Factors Energy Star qualified scanner

Power Consumption ­Scanner

Acoustic Noise

(Sound Power level)

Electrical rating 24 Vdc 2.5 A

Duplex color scanner with an automatic document feeder and built-in flatbed.

60 pages per minute (portrait) at 200 and 300 dpi; black and white.

Auto feed: 8.5 inches (21.5 cm) / 2.5 inches (6.4 cm)
Hand feed: 8.5 inches (21.5 cm) / 2 inches (5 cm)

Auto feed: 34 inches (86.4 cm) / 2.5 inches (6.4 cm)
Hand feed: 34 inches (86.4 cm) / 2 inches (5 cm) (rear exit only)
Long document mode: 160 inches (4.1 meters) maximum length
(The scanner supports scanning long documents up to 160 inches (406.4 cm) in
length and can segment the image.)

ADF: 10,000 pages per day
Built in A4 Flatbed: 100 pages per day

Width: 17 inches / 43.18 cm
Depth (with input tray closed): 14. 6 inches / 37.1 cm

Sleep mode: <4.5 watts
Running: <75 watts
Off: <0.5 watt

Operating: less than 60 dB
Off mode or Ready mode: less than 30 dB

A-61778 September 2016 47

System requirements Recommended system configuration

• PC: Intel Core i7 2600, 3.4 GHz/each core or higher

• USB 2.0 Hi-Speed

• 4 GB RAM or more

• Supported operating systems:

- Microsoft Windows XP (Home and Professional); SP2 and higher

- Microsoft Windows XP Professional x64 Edition; SP2 and higher

- Microsoft Windows Vista; SP1 and higher

- Microsoft Windows Vista x64 Edition

- Microsoft Windows 7 (Home and Professional)

- Microsoft Windows 7 x64 Edition (Home and Professional)

- Microsoft Windows 8 (32-bit and 64-bit)

- Microsoft Windows 8.1 (32-bit and 64-bit)

- Microsoft Windows 10 (32-bit and 64-bit)

- Microsoft Windows 2008 Server (32-bit and 64-bit)

- Microsoft Windows 2012 Server (32-bit and 64-bit)

- Linux Ubuntu 14.04, 16.04 LTS

- Macintosh 10.8, 10.9 and 10.10

Included Drivers:

• Windows operating systems: TWAIN, ISIS, WIA

• Linux distributions: TWAIN and SANE

• Macintosh distributions: TWAIN

48 A-61778 September 2016

Appendix B Warranty - US and Canada only

Congratulations on the purchase of a Kodak Scanner. Kodak Scanners are designed to provide end users with the highest
performance and reliability. All Kodak Scanners are covered by the following Limited Warranty.

Limited Warranty for Kodak Scanners

Kodak Alaris Inc. provides the following Limited Warranty on Kodak Scanners (excluding spare parts and consumables)
distributed by Kodak Alaris or through Kodak Alaris’ authorized distribution channels:

Kodak Alaris Inc. warrants that a Kodak Scanner, from the time of sale through the Limited Warranty period applicable to the
Product, will be free of defects in materials or workmanship and will conform to the performance specifications applicable for the
particular Kodak Scanner.

All Kodak Scanners are subject to the Warranty Exclusions described below. A Kodak Scanner found to be defective or which
does not conform to the product specifications will be repaired or replaced with new or refurbished product at Kodak Alaris’
option.

Purchasers may determine the applicable Limited Warranty period for the Kodak Scanners purchased by visiting
www.kodakalaris.com/go/IMsupport or by reviewing the Limited Warranty Summary Card enclosed with the Kodak Scanner.

Proof of purchase is required to demonstrate eligibility for warranty service.

Warranty exclusions

Kodak Alaris’ Limited Warranty does not apply to a Kodak Scanner that has been subjected to physical damage after purchase,
caused, for example, by casualty, accident, acts of God or transportation, including (a) by a failure to properly package and ship
the Scanner back to Kodak Alaris for warranty service in accordance with Kodak Alaris’ then current Packaging and Shipping
Guidelines, including failure to replace the shipping restraint prior to shipping, or by a failure to remove the shipping restraint
prior to use; (b) resulting from the user’s installation, system integration, programming, re-installation of user operating systems
or applications software, systems engineering, relocation, reconstruction of data, or removal of the product or any component
(including breakage of a connector, cover, glass, pins, trays or seal); (c) from service, modification or repair not performed by
Kodak Alaris or a service provider authorized by Kodak Alaris or by tampering, use of counterfeit or other non-Kodak Alaris
components, assemblies, accessories, or modules; (d) by misuse, unreasonable handling or maintenance, mistreatment,
operator error, failure to provide proper supervision or maintenance, including use of cleaning products or other accessories not
approved by Kodak Alaris or use in contravention of recommended procedures or specifications; (e) by environmental
conditions (such as excessive heat or other unsuitable physical operating environment), corrosion, staining, electrical work
external to the product or failure to provide electro-static discharge (ESD) protection; (f) by failure to install firmware updates or
releases available for the product and (g) by such other supplemental exclusions published from time to time online at
www.kodakalaris.com/go/IMsupport.

Kodak Alaris provides no Limited Warranty for products purchased from countries other than the United State and Canada.
Purchasers of products from foreign distribution channels must seek warranty coverage, if any, through the original source of
purchase.

Kodak Alaris provides no Limited Warranty for products that are purchased as part of a third party manufacturer’s product,
computer system or other electronic device.

Any warranty for these products is provided by the OEM (Original Equipment Manufacturer) as part of that manufacturer’s
product or system.

The replacement product assumes the remainder of the Limited Warranty period applicable to the defective product or thirty
(30) days, whichever is longer.

Installation Warning and Disclaimer

KODAK ALARIS WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING
FROM THE SALE, INSTALLATION, USE, SERVICING OR IMPROPER FUNCTIONING OF THIS PRODUCT, REGARDLESS
OF THE CAUSE. SUCH DAMAGES FOR WHICH KODAK ALARIS WILL NOT BE RESPONSIBLE, INCLUDE, BUT ARE NOT
LIMITED TO, LOSS OF REVENUE OR PROFIT, LOSS OF DATA, DOWNTIME COSTS, LOSS OF USE OF THE PRODUCT,
COST OF ANY SUBSTITUTE PRODUCT, FACILITIES OR SERVICES OR CLAIMS OF CUSTOMERS FOR SUCH
DAMAGES.

If there is any conflict between other sections of this appendix and the Limited Warranty, the terms of the Limited Warranty
prevail.

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How to obtain Limited Warranty service

Kodak Scanners are supplied with information on unpacking, setup, installation and operation. Careful reading of the User’s
Guide will answer most of the technical questions the end user might have regarding proper installation, operation and
maintenance of the product. However, should additional technical support be required, you may visit our website at:
www.kodakalaris.com/go/IMsupport or contact: Kodak Alaris’ Response Center: [phone]

The Response Center is available Monday – Friday (excluding Kodak Alaris holidays) 8 a.m. to 5 p.m. EST.

Before placing the call, the eligible purchaser should have the Kodak Scanner model number, part number, serial number and
proof of purchase available. The eligible purchaser should also be prepared to provide a description of the problem.

Response Center personnel will assist the end user in resolving the problem over the phone. The end user may be asked to run
some simple, self-diagnostic tests and report the resulting status and error code messages. This will assist the Response
Center in determining if the problem is the Kodak Scanner or another component and if the problem can be resolved over the
phone. If the Response Center determines a hardware problem exists that is covered either under the Limited Warranty or a
purchased Maintenance Agreement, a Return Material Authorization Number (RMA) will be assigned as needed, a service
request will be initiated and repair or replacement procedures will follow.

Packaging and shipping guidelines

Purchaser must ship all warranty returns in a method that guarantees full protection of the product from shipping damage.
Failure to do so will void the Kodak Scanner warranty. Kodak Alaris advises the purchaser to keep the original box and packing
materials for storing or shipping. Kodak Alaris is not responsible for issues related to shipping damage. The purchaser must
return only the Kodak Scanner. Prior to shipment, purchaser must remove and retain all “add-on” items, (i.e. adapters, cables,
software, manuals, etc.). Kodak Alaris accepts no responsibility for these items and they will not be returned with the repaired or
replacement Kodak Scanner. All products should be returned to Kodak Alaris in the original shipping container, or an authorized
packaging box for the units being returned. Purchaser must install the shipping restraint before the Kodak Scanner is shipped.
When the original packaging is not available, contact Kodak Alaris’ Response Center at [phone] for part numbers and
replacement packaging ordering information.

Return procedure

Eligible purchasers seeking services for Kodak Scanners covered under this Limited Warranty must obtain a Return Material
Authorization number (“RMA”) by calling [phone] and within ten (10) business days from the date of issuance of the
RMA must return the Kodak Scanner to the address designated in the RMA at the end user’s own expense and risk, in
compliance with Kodak Alaris’ current Packaging and Shipping Guidelines.

Any defective products or parts replaced by Kodak Alaris become the property of Kodak Alaris.

Customer responsibility

BY REQUESTING SERVICE, THE ELIGIBLE PURCHASER ACKNOWLEDGES THE TERMS OF THE LIMITED WARRANTY,
INCLUDING THE DISCLAIMER AND LIMITATION OF LIABILITY PROVISIONS. PRIOR TO SEEKING SERVICE, THE END
USER MUST BACK-UP ANY DATA OR FILES THAT MAY BECOME DAMAGED OR LOST. KODAK ALARIS IS, WITHOUT
LIMITATION, NOT RESPONSIBLE FOR LOST OR DAMAGED DATA OR FILES.

Warranty Service descriptions

Kodak Alaris offers a range of service programs to support its Limited Warranty and to assist with the use and care of the Kodak
Scanner (“Service Methods”). A Kodak Scanner represents an important investment. Kodak Scanners provide the productivity
needed to stay competitive. The sudden loss of this productivity, even temporarily, could seriously affect the ability to meet
commitments. Downtime can be very expensive, not just in the cost of the repair but also in time lost. To help alleviate these
problems, Kodak Alaris may use one of the service methods listed below, depending upon product type, in providing service
under its Limited Warranty.

Included with selected Kodak Scanners is a Limited Warranty Registration card and a Limited Warranty Summary card. The
Limited Warranty Summary card is specific by model. The Limited Warranty Summary card contains important warranty
information, including the model number and the Limited Warranty. Refer to the Limited Warranty Summary card to determine
the available Service Methods applicable to the particular Kodak Scanner.

If the Limited Warranty Registration card or Limited Warranty Summary card cannot be located, additional information may be
obtained about the product, including updated warranty and service program information and restrictions, online at
www.kodakalaris.com/go/IMsupport.

To avoid service delays, Kodak Alaris urges end users to complete and return the enclosed Limited Warranty Registration Card
at the first opportunity. If you cannot locate the Limited Warranty Registration card, you may register online at
www.kodakalaris.com/go/IMsupport.

Kodak Alaris also provides a variety of service programs that may be purchased to assist with the use and care of the Kodak
Scanner.

Kodak Alaris is committed to providing its customers with quality, performance, reliability and service under the Limited
Warranty.

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We expect to have a supply of spare parts and consumables for at least 5 years after product manufacture has been
discontinued.

On-site service

For the selected Kodak Scanner, and after the Response Center verifies a hardware problem, a service call will be opened and
logged. A Kodak Alaris Field Engineer will be dispatched to the product location to perform repair service if the product is
located within the contiguous forty-eight (48) United States, in certain areas of Alaska and Hawaii, and if there are no security,
safety or physical requirements that would restrict the Field Engineer’s access to the scanner. For additional information on
service areas, visit our website at: www.kodakalaris.com/go/IM. On-Site Service will be provided between the hours of 8 a.m.
and 5 p.m. local time, Monday through Friday (excluding Kodak Alaris holidays).

Advanced Unit Replacement (AUR)

AUR may be one of the easiest and most comprehensive service offerings in the industry. In the unlikely event of a product
defect, for eligible purchasers of certain Kodak Scanners, Kodak Alaris will replace that product within two business days.

The AUR provides advance replacement on specific failed or broken Kodak Scanner. To be eligible to take advantage of the
AUR, the eligible purchaser must obtain an RMA number, sign an Advance Replacement Agreement and provide a credit card
deposit to secure the replacement product. The RMA number should be kept in the event that the status of the replacement
product needs to be checked. The eligible purchaser will be asked for the address where the replacement product is to be
shipped. The eligible purchaser will also be faxed packing and shipping instructions for the malfunctioning product. The eligible
purchaser will then receive a replacement product within 2 business days after the service call initiation and Kodak Alaris’
receipt of the signed agreement. The malfunctioning product must be received by Kodak Alaris within ten (10) days of the end
user’s receipt of the replacement product or the end user’s credit card will be charged the list price of the replacement product.
Shipment of replacement Imaging Product will be made at Kodak Alaris’ expense and choice of freight carrier. Shipments not
made under Kodak Alaris’ directions and choice of freight carrier may void the Limited Warranty.

Before the product is returned to Kodak Alaris, be sure to remove all options and accessories (which include power cord,
documentation, etc.) that are not covered by the Limited Warranty. The box and packaging in which the replacement product
was shipped must be used to return the malfunctioning product. If the malfunctioning product is not returned in the box and
packaging in which the replacement product was shipped the Limited Warranty may be voided. The Return Material
Authorization Number (“RMA”) must be clearly marked on the outside of the box to ensure proper receipt and credit of the
defective product.

Depot service

If the Kodak Scanner is not eligible for AUR or On-Site Service, an eligible purchaser may utilize our Depot Repair Service. The
eligible purchaser will be instructed to ship the product to the nearest authorized Depot Repair Center. Product must be shipped
at the eligible purchaser’s risk and expense to the repair center. Before the product is returned to the repair center, be sure to
remove all options and accessories (which include power cord, documentation, etc.) not covered by the Limited Warranty. All
products should be returned to Kodak Alaris in the original shipping container, or in a recommended packing box. The Kodak
Scanner must have the shipping restraint installed before it is shipped. When the original packaging is not available, contact
Kodak Alaris’ Response Center at [phone], for ordering information. Eligible purchasers seeking services for Kodak
Scanners must obtain a Return Material Authorization number (“RMA”) by calling [phone], and within ten (10) business
days from the date of issuance of the RMA must return the Kodak Scanner to the address designated in the RMA at the end
user’s own expense and risk. The Return Material Authorization Number (“RMA”) must be clearly marked on the outside of the
box to ensure proper receipt and credit of the defective product.

Upon receipt of the product, the repair center will repair product within ten (10) business days. The repaired product will be
shipped back two-day express mail at no expense to the eligible purchaser.

Important restrictions

Eligibility: The Advance Exchange Program and the Depot Service are available to eligible purchasers in the fifty (50) United

States, and On-Site Service is available in the contiguous forty-eight (48) states and in certain areas of Alaska and Hawaii for
products purchased from authorized distributors of Kodak Alaris. The Kodak Scanner will be ineligible for any service under
warranty if the product falls under any of Kodak Alaris’ then-current Warranty Exclusions, including a purchaser’s failure to
return defective products to Kodak Alaris in compliance with Kodak Alaris’ then current Packaging and Shipping Guidelines.
Persons are only considered “eligible purchasers” or “end users” if they originally purchased the Kodak Scanner for their own
personal or business use, and not for resale.

Consumables: Consumables are items that wear out under normal use and must be replaced by the end user as needed.
Consumables, supplies, other expendable items and those items identified as being the user’s responsibility in the User’s Guide
are not covered under the Limited Warranty.

Any defective products or parts replaced by Kodak Alaris become the property of Kodak Alaris.

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Contacting Kodak Alaris

For Information on Kodak Scanners:

Website: www.kodakalaris.com/go/IM

For U.S. Service, Repair and Technical Assistance by Telephone:

Telephone technical support is available Monday-Friday between the hours of 5 a.m. to 5 p.m. excluding Kodak Alaris holidays.
Phone: [phone]

For Technical Documentation and FAQ’s available 24 hours a day:

Website: www.kodakalaris.com/go/IM

For Service Program Information

Website: www.kodakalaris.com
Phone: [phone]

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