Kodak 8657 THERMAL PRINTER, PROFESSIONAL 8657 User Manual

User’s Guide Part No. 3H0594

KODAK PROFESSIONAL
8657 Printer

i

January 1998

Contents

Introduction v. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

About Your Printer v. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Host Interfaces vi. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Radio Frequency Interference vii. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Regulatory Information viii. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Safety Regulations ix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1 Getting Started 1–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Checking Contents 1–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removing the Shipping Pins 1–2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Finding a Location 1–3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Components of the Printer 1–4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Reviewing the Components 1–4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Attaching the Power Cord 1–9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Attaching the Interface Cable 1–10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Cleaning the Thermal Head 1–13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Printer Ribbon and Paper 1–16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

About Ribbon 1–16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

About Paper 1–21. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Turning on the Power 1–24. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Understanding the Display Panel 1–25. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Indicator Lights 1–26. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

LCD Panel 1–27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Buttons 1–28. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Contents

ii

January 1998

Configuring the Printer 1–29. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Using Setup Menus 1–29. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Selecting a Language for the Display Panel 1–30. . . . . . . . . . . . . . . . . .

Selecting Defaults 1–30. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Specifying Port Information 1–31. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Making a Test Print 1–35. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Printing 1–36. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Job Scheduling 1–37. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Storing Prints 1–38. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2 Maintaining the Printer 2–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3 Supplies 3–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Ordering Supplies 3–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Alcohol Cleaning Pads 3–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Ribbon 3–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Paper 3–2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Storing Supplies 3–3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Ribbon 3–3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Paper 3–4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Contents

iii

January 1998

4 Correcting Problems 4–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Understanding Error Messages 4–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Ribbon Type Mismatch 4–3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Troubleshooting 4–4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Handling for Humidity-related Paper Problems 4–8. . . . . . . . . . . . . . . . .

Alternate Head Cleaning Instructions 4–9. . . . . . . . . . . . . . . . . . . . . . . . . .

Clearing the Paper Path 4–12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Repacking the Printer 4–15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Getting Help 4–17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Asia/Pacific Helpline Numbers 4–18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

European Helpline Numbers 4–18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Appendix A Printer Specifications A–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Size A–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Weight A–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Operating Environment A–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Space Requirements A–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Power Requirements A–2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Appendix B Adding More Memory B–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Setting up for the Installation B–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Opening the Printer B–3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing the Card B–6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Closing the Printer B–7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Appendix C About SCSI-connected Installations C–1. . . . . . . . . . . . . . . . . .

Windows systems C–1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Macintosh Systems C–3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Index

v

January 1998

Introduction

About Your Printer

Thank you for purchasing the KODAK PROFESSIONAL 8657 Printer.
The 8657 Printer is a thermal dye diffusion device with superior

printing speed. It contains a 33 MHz MIPS RISC processor and has a
resolution of 300 pixels per inch (PPI). Printed images are high-contrast
and long lasting, and XtraLife ribbon can be used to protect images from
fingerprints.

A number of communication ports are provided on the printer. In addition
to these standard ports, the optional KODAK Network Interface Card
allows your printer to tie in to networks using Ethernet cabling.

Introduction

vi

January 1998

Host Interfaces

The Centronics (Parallel) and SCSI interfaces are standard with the
printer.

The EtherTalk, Novell NetWare and TCP/IP Ethernet interfaces are
provided through the optional Network Interface Card.

This manual contains the information necessary for setting up and using
your 8657 Printer. It consists of four chapters:

Getting Started, Maintaining the Printer, Supplies,

and

Correcting

Problems.

Additional information is provided in the appendices

Printer

Specifications,

and

Customizing Your Printer.

Introduction

vii

January 1998

Radio Frequency Interference

This equipment generates, uses, and can radiate radio frequency energy.
If it is not installed and used in accordance with the User’s Guide, this
energy may cause interference to radio and television reception.

This equipment has been type tested and found to comply with the following:
This device meets FCC Class B emission limits for verification pursuant

to Part 15 of the Federal Communications Commission Rule of the
United States.

“The class B limits for radio noise emissions from digital apparatus as set
out in the interference-causing equipment standard entitled “Digital
Apparatus”, ICES–003 of the Department of Communications.”

“Cet appareil numérique respecte les limites de bruits radioléctriques
applicables aux appareils numériques de Classe B prescrites dans la
norme sur le matriél brouilleur : “Appareils Numériques”, NMB–003
édicté par le minstre des Communications.”

 47CFR Part 15 SubPart B (North American – USA) – Class B
 ICES–003 (North American – Canada) – Class B
 VCCI–2 (Japan) – Class B

Requirements of the EMC directive 89/336/EEC were met through
compliance with the following:

 EN50081–1 (European – EU) consists of: EN55022 (class B)

EN60555 – 2
(powerline harmonics)

 EN50082–1 (European – EU) consists of: IEC 801 – 2/91 (ESD)

IEC 801 – 3/84
(rf immunity)
IEC 801 – 4/88 (EFT)

“Changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.”

Introduction

viii

January 1998

Regulatory Information

The foregoing limits are designed to provide reasonable protection
against harmful interference when operated in a residential installation.
However, there is no guarantee that interference will not occur in a
particular location. If this equipment does cause interference to radio or
television reception (determined by turning the equipment off and on),
you are encouraged to try to correct the interference by one or more of
the following measures:

 Reorient or relocate the receiving antenna
 Relocate the printer with respect to the receiver
 Move the printer away from the receiver
 Plug the printer into a different outlet so that the receiver and printer

are on different branch circuits

If problems persist consult an experienced radio/television technician for
additional suggestions. You may also find the following booklet, prepared
by the Federal Communications Commission, helpful: “How to Identify
and Resolve Radio–TV Interference Problems.” This booklet can be
purchased by contacting the Superintendent of Documents, U.S.
Government Printing Office, Washington, DC 20402.

Introduction

ix

January 1998

Important

This equipment was tested using shielded interface cables. The use of
these cables is required to reduce the possibility of causing interference
to radio and television reception.

Das Gerät ist gemäß Amtsblattberfügung 243/91 funkenstört und wurde
der Deutschen Bundespost gemeldet. Kodak AG, Stuttgart.

DIESES GERÄT WURDE SOWOHL EINZELN ALS IN EINER ANLAGE,
DIE EINEN NORMALEN ANWENDUNGSFALL NACHBILDET, AUF DIE
EINHALTUNG DER FUNKENTSTÖRBESTIMMUNGEN GEPRÜFT. ES
IST JEDOCH MÖGLICH, DASS DIE FUNKENSTÖRBESTIMMUNGEN
UNTER UNGÜNSTIGEN UMST ÄNEN BEI ANDEREN
GERÄTEKOMBINATIONEN NICHT EINGEHALTEN WERDEN. DER
BETREIBER IST FÜR DIE EINHAL TUNG DER FUNKENTSTÖRUNGS
BESTIMMUNGEN SEINER GESAMTEN ANLAGE VERANTWORTLICH,
IN DER DIESES GERÄ T BETRIEBEN WIRD.

This equipment has been tested and found to comply with the following:
UL 1950

CSA 950
TUV EN60950

Safety Regulations

The following symbol has been placed on areas of the printer where
electrical shock is possible. Take extra precautions in these areas.

1–1

January 1998

1 Getting Started

Checking Contents

As you unpack your new printer, make sure the following items
are included:

Paper tray

Language Kit
Included in this box: - Cleaner Kit

- SCSI terminator - Head cleaning pads (4)

- CD-ROM containing software and
documentation for the printer

Power cord

Contact your place of purchase if any items are missing from the box.

Getting Started

1–2

January 1998

Removing the Shipping Pins

Shipping pins are used to ensure safe shipment of your 8657 Printer.
Save the printer’s packaging and these pins in case you need to ship
your printer in the future.

CAUTION:Do not use the printer until you remove the shipping pins.

1. Remove the printer from the plastic bag.

shipping
pins

shipping
tape

2. Remove the tape from the cover.

3. Carefully pull out the shipping pins.

Getting Started

1–3

January 1998

Finding a Location

As you determine the best location for the 8657 Printer, be aware
that certain connections and operations require access behind and on
the side of the printer. You should place the printer so that air flow is not
blocked. The following diagram illustrates the necessary space
requirements.

17I

12I

(plan for 20

1

/4I
to allow room for
opening cover)

24I

(plan for 37

1

/2I
to allow room for
removing tray)

Airborne dirt particles can cause image quality problems. Avoid placing
the printer in areas where ventilation ducts, open doors, or frequent
passers-by might expose the printer and paper to high levels of debris.

NOTE:Allow two (2) inches (about 5 cm) on all sides of the printer for

easy access.

Refer to Appendix A,

Printer Specifications,

for more information about

site requirements.

Getting Started

1–4

January 1998

Components of the Printer

The following sections provide instructions for setting up your 8657
Printer.

Reviewing the Components

Familiarize yourself with the printer components in the illustrations and
descriptions that follow.

Printer Front View

The components of the printer are shown below.

paper tray

display panel

Paper tray—the paper tray can hold up to 100 sheets of paper.

Getting Started

1–5

January 1998

Display panel—the display panel indicates printer status and is
described in detail later in this chapter. You can select the language that
you would like to read on the display panel by using the setup menu.
The following languages are available: English, French, German, Italian,
and Spanish.

Getting Started

1–6

January 1998

Printer Back View

The back of the printer is shown below.

SCSI ports

Parallel port

power cord inlet

slot for optional
Network
Interface Card

Power cord inlet—one of four standard power cords is included with

your printer. The standard types are for North America/Japan, UK,
Europe Continental, and Australia. If you will be using the printer outside
of these areas, you may need to purchase a power cord.

Ports—a variety of ports are provided on the back of your printer.
Ethernet ports will be in place if the optional Network Interface Card is
installed.

Getting Started

1–7

January 1998

Printer Side View

The side of the printer is shown below.
Power switch—turn the power switch to “I” to turn the printer power on,

or to “O” to turn the power off.

power switch

K number label

K number label—a label next to the power switch displays the printer’s

K number. Provide this number to the technical support group when
contacting Kodak for service.

Getting Started

1–8

January 1998

Printer Inside View

supply spool holders

takeup spool holders

thermal
head

Thermal head—the thermal head heats the ribbon to transfer the color

dyes to paper.l

CAUTION:Never rub or wipe anything across the thermal head

except when cleaning it. Refer to the section entitled
“Cleaning the thermal head,” in this chapter for more
information.

Ribbon spool holders—the ribbon contains dye that creates printed

images. These holders hold the ribbon supply and take-up spools in place.

Getting Started

1–9

January 1998

Attaching the Power Cord

Follow these instructions to attach the power cord:

1. Make sure that the printer is turned off.

2. Plug the appropriate end of the power cord into the inlet on the back
of the printer.

Power cord inlet

3. Plug the other end into an AC outlet.

NOTE:The printer will automatically accept input voltages from 90 to

250V and frequencies from 47 to 60 Hz.

Getting Started

1–10

January 1998

Attaching the Interface Cable

The sections below describe how to attach various cable types. You are
responsible for providing the necessary cable.

NOTE:Ethernet cabling can be used if the optional Network Interface

Card is installed on your printer. Refer to the documentation for
the Network Interface Card for more information.

Centronics Cable (Parallel Connection)

Follow these steps to attach a Centronics cable:

1. Make sure that the printer is turned off.

2. Connect the Centronics cable to the printer’s parallel port.

Parallel port

3. Connect the other end of the Centronics cable to your computer.

4. Turn the printer on.

Getting Started

1–11

January 1998

SCSI Cable

Follow these steps to attach a SCSI cable:
NOTE:SCSI cabling can be used only on printers running in raster mode.

1. Make sure that the printer is turned off.

2. Turn the host computer off.

3. Plug in the SCSI cable and secure it to one of the printer’s SCSI ports.

SCSI ports

4. Install and secure the SCSI terminator on the open SCSI port or on
the last printer when daisy-chaining multiple printers.

NOTE:If you are connecting the printer to a Macintosh IIfx system, a

special Macintosh IIfx terminator is required. This terminator is
available from your Apple retailer.

5. Turn the printer on.

Getting Started

1–12

January 1998

The following items are required in order to connect your PC to the
printer through a SCSI connection.

 An ADAPTEC SCSI host adapter board.
 A SCSI terminator
 ADAPTEC EZ-SCSI Software. This software is currently provided with

ADAPTEC SCSI host adapter boards when they are purchased. The
supplier of your board should be able to provide the software if you do
not have it.

Refer to Appendix C,

About SCSI-connected Installations,

for

more information.

Getting Started

1–13

January 1998

Cleaning the Thermal Head

It is important to clean the printhead when you are installing the printer,
and periodically afterward to remove dust and debris. Dirt can usually be
removed easily by following the head cleaning instructions below.

Clean the printhead each time you replace the ribbon to avoid lines or
streaks in your prints. You may need to clean it more often if your site is
particularly dusty. A cleaning pad is provided with each ribbon spool.

NOTE:If a cleaning pad is not available, use the alternate cleaning

method described in Chapter 4. You can order extra cleaning
pads by contacting Kodak Parts Services at 1–800–431–7278.
The part number for 160 of these pads is TL3127.

1. Turn the printer off.

2. Open the printer cover.

3. Remove the ribbon spools carefully if a ribbon is loaded in the printer.

NOTE:When handling thermal ribbon, hold it by the ends of the white plastic

spools. Wearing lint-free gloves is recommended. Fingerprints on the
ribbon web may severely reduce image quality.

Getting Started

1–14

January 1998

4. Stand the ribbon spools on end or set the ribbon on a clean surface so
that dust and dirt are not picked up.

5. Open the cleaning pad.

6. Rub the cleaning pad back and forth along the entire length of
the printhead’s heater line which is shown in area A of the
following diagram.

Center (filled) slot
aligns with Heater Line
when viewed from front.

Sealant Protecting

Circuit Row

DO NOT VIOLATE

(A) Heater Line

(Bead)

Clean this area
only, along entire
length of Heater
Line. Do not clean
or wipe below this
area, as damage to
the Thermal Head
could result.

(C) Circuit Cover

(B) Backing Plate

Circuit Board

Thermal Print Head

The heater line (A) aligns with the center (filled) slot on the backing
plate (B). Be careful not to rub the sealant which protrudes from
beneath the circuit cover (C) as damage to the printhead could occur.

Getting Started

1–15

January 1998

7. Repeat the back and forth motion several times to insure that the
head is completely clean.

The cleaning pad may become discolored.

8. Wait for the printhead to dry thoroughly before reloading the ribbon.

9. Reload the ribbon spool by following the loading instructions
beginning on page 1–17.

10. Close the printer cover.

11. Turn on the printer.

12. Press the print button on the display panel with paper loaded to make
a test print.

If the printhead was cleaned because of poor image quality and the
quality has not returned to normal, use the alternate cleaning method
described in Chapter 4.

Getting Started

1–16

January 1998

Printer Ribbon and Paper

This section describes ribbon and paper, and lists handling instructions
for them.

CAUTION:Use only the materials listed in Chapter 3,

Supplies,

with
the 8657 Printer. Using other materials may cause printer
problems.

About Ribbon

The ribbon provides dyes for printing images.
Color ribbon contains three dye patches; one yellow patch, one magenta

patch, and one cyan patch. Each color ribbon contains enough dye to
generate 200 prints.

Black ribbon contains only black dye patches. Each black ribbon contains
enough dye to generate 150 prints.

XtraLife ribbon (color and black) contains additional patches which
protect images from fingerprints.

Refer to Chapter 3,

Supplies,

for more information about storing and

ordering ribbon.

Handling

When handling ribbon spools, follow these guidelines:

 Hold the ribbon spools by the ends to avoid fingerprints. Lint free

gloves are recommended. Fingerprints on the ribbon web will cause a
severe reduction in image quality.

 Don’t remove the tape from the new spool until the spool is mounted in

the printer and the ribbon is ready to attach to the take-up spool.

 Store ribbon according to the instructions listed in Chapter 3,

Supplies.

Getting Started

1–17

January 1998

Loading

The ribbon fits easily in the printer. There is only one way to correctly
place the spools. Follow these steps to insert the ribbon:

NOTE:Wear lint free gloves during this procedure for best results.

1. Remove the old ribbon spools from the printer and dispose of them.

NOTE:Images remain on the ribbon after printing. If you are working with

confidential documents, you may want to secure and dispose of
the ribbon accordingly.

2. Clean the thermal head as described in the previous section.

3. Remove the new ribbon spools from the box.
The supply spool is longer than the take-up spool. For new ribbons,

the supply spool will be loaded with ribbon and the take-up spool will
be empty.

4. Push the left side of the take-up spool into the left side of the top spool
holder (the holders are spring-loaded).

5. Match the notches in the take-up spool with the notches on the right
spool holder.

6. Insert the right side of the take-up spool into the holder on the right.

Getting Started

1–18

January 1998

7. Hold the supply spool so that the adhesive strip on the ribbon is facing
you and the barcode is on the left.

adhesive strip

barcode

8. Make sure that the spool notches are on the right.
This is particularly important when you are reloading a partially used

spool of ribbon.

9. Push the left side of the supply spool into the left side of the bottom
spool holder (the holders are spring-loaded).

Getting Started

1–19

January 1998

10. Match the notches in the supply spool with the notches on the right
spool holder.

11. Insert the right side of the supply spool into the holder on the right.

12. Remove the tape from the adhesive strip.

13. Fold any excess ribbon behind the adhesive strip.

14. Pull the ribbon up carefully and stick the adhesive onto the take-up spool.

Getting Started

1–20

January 1998

NOTE:Keep the ribbon as straight as possible.

15. Smooth the ribbon over the adhesive strip with your fingers.

16. Close the printer cover.