Kodak 8500 User Manual
USER'S GUIDE
Contents
User’s Guide
Introduction
Setting up the 8500
Printer
Introduction
About the 8500 printer
About the online documentation
Safety Precautions
Paper and Image Sizes
Printer Driver
Interfaces
Setting up the 8500 Printer
Finding a Location for the 8500 Printer
Unpacking the 8500 Printer
Loading the Ribbon Cartridge
Connecting the Cables
Handling Paper
Storing Paper
Loading the Paper Tray
Installing the Dust Covers
About Printer Initialization
Making a Test Print
Operating the 8500
Printer
Troubleshooting
Site Specifications
Accessories and
Supplies
CONTENTS
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Operating the 8500 Printer
Introduction
Looking at the Buttons and Lights
Working with Paper
Canceling the continuous printing
Handling and Storing Prints
Keeping the 8500 Printer in Good Working Condition
Cleaning the 8500 Printer
Troubleshooting
Light Indications and How to Resolve Them
If the Printer Does Not Operate Correctly
Clearing a Paper Jam
Repairing a Torn Ribbon
Cleaning the Thermal Head
Repacking the Printer
Getting Additional Help
ERROR light off, MEDIA light red
ERROR light red, MEDIA light off
ERROR light red, MEDIA light red
8500 Printer does not turn on
Printing takes much longer than usual
Nothing happens when a job is sent
White or colored lines and scratches
Setting up the 8500
Printer
Operating the 8500
Printer
Troubleshooting
Site Specifications
Accessories and
Supplies
CONTENTS
CONTENTS PRINTER DRIVER GUIDE SEARCH HELP
Troubleshooting (cont.)
Introduction
White or multicolored spots appear on the prints
Smudges, smears and fingerprints
Paper does not feed
8500 Printer does not respond when you press buttons
Site Specifications
Printer Specifications
Space Requirements
Operating Environment
Power Requirements
Accessories and Supplies
Accessories
Ribbons
Paper
Setting up the 8500
Printer
Operating the 8500
Printer
Troubleshooting
Site Specifications
Accessories and
Supplies
CONTENTS
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Introduction
Introduction
Thank you for purchasing the Kodak Professional 8500 digital photo
printer 120V (8500 printer). The 8500 printer is a thermal dye diffusion
device with superior printing speed. It has a resolution of 314 pixels per
inch (ppi), and prints a three-color page in about 75 seconds. Printed
images are high-contrast and long lasting. Kodak Ektatherm XtraLife
ribbon applies a coating that protects images from fingerprints.
Setting up the 8500
Printer
Operating the 8500
Printer
Troubleshooting
Site Specifications
Accessories and
Supplies
CONTENTS PRINTER DRIVER GUIDE SEARCH HELP
About the 8500 printer
The 8500 printer is the latest model of Kodak Professional’s page size
thermal dye printers. Kodak’s dye-sublimination printers produce superb
photographic prints and proofs. The 8500 printer is easy to install and
set up, and its interface is compatible with virtually all computer
environments.
Introduction
Setting up the 8500
Printer
Operating the 8500
Printer
Printer Features
The 8500 printer includes the following features:
Wide Range of Paper Sizes
The 8500 printer prints on a variety of paper sizes. 3-color YMC
ribbons can be used in the 8500 printer.
Printer Driver
The printer driver supports Macintosh operating system 9.0 and
above and Windows 98, Windows Me, Windows NT 4.0 (SP6.0 or
later), Windows 2000 and Windows XP.
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Troubleshooting
Site Specifications
Accessories and
Supplies
About the online documentation
This manual is comprised of the six sections listed at the right:
● Introduction—describes the 8500 printer, available papers, printer
drivers and interfaces.
● Setting up the 8500 Printer—describes how to set up the 8500
printer.
Introduction
Setting up the 8500
Printer
Operating the 8500
Printer
● Operating the 8500 printer—contains information on maintaining the
8500 printer and working with the paper and ribbon.
● Troubleshooting—describes the problems and how to resolve them.
● Site Specifications—describes the 8500 printer specfications, space
requirements and operating conditions.
● Accessories and Supplies—lists the accessories and supplies for the
8500 printer.
CONTENTS PRINTER DRIVER GUIDE SEARCH HELP
Troubleshooting
Site Specifications
Accessories and
Supplies
Safety Precautions
Information
This class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
WARNING:
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR
MOISTURE.
WARNING:
USE THE INCLUDED AC POWER CORD SO AS NOT TO INTERFERE WITH RADIO AND
TELEVISION RECEPTION.
Introduction
Setting up the 8500
Printer
Operating the 8500
Printer
Troubleshooting
Site Specifications
WARNING:
THIS THERMAL PRINTER CONTAINS LEAD. DISPOSAL OF LEAD MAY BE REGULATED DUE TO
ENVIRONMENTAL CONSIDERATIONS. FOR DISPOSAL OR RECYCLING INFORMATION,
PLEASE CONTACT YOUR LOCAL AUTHORITIES OR THE ELECTRONICS INDUSTRY ALLIANCE:
WWW.EIAE.ORG.
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Accessories and
Supplies
CAUTION:
RISK OF ELECTRIC SHOCK, DO NOT OPEN
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR
BACK).
QUALIFIED SERVICE PERSONNEL.
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert
the user to the presence of uninsulated “dangerous voltage” within the product’s enclosure
that may be of sufficient magnitude to constitute the risk of electric shock.
The exclamation point within an equilateral triangle is intended to alert the user to the presence
of important operating and maintenance (servicing) instructions in the literature accompanying
the appliance.
NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required
to correct the interference at his or her own expense.
Introduction
Setting up the 8500
Printer
Operating the 8500
Printer
Troubleshooting
Site Specifications
Accessories and
Supplies
CONTENTS PRINTER DRIVER GUIDE SEARCH HELP
In the interest of safety, please observe the following precautions:
Introduction
POWER REQUIREMENT
This product is designed for operation on 120V AC 60Hz. Never connect to any outlet or power
supply having a different voltage or frequency.
WARNING: THIS APPARATUS MUST BE GROUNDED.
AVERTISSEMENT: CET APPAREIL DOIT ETRE MIS A LA TERRE.
PROTECTIVE MEASURES
IF ABNORMALITIES ARISE, ....
If the printer emits smoke or abnormal sounds, immediately unplug the power cord from the
printer or power outlet. Continued use is dangerous. Contact your dealer about having the printer
checked and serviced.
NEVER INSERT ANY OBJECT INTO THE UNIT
Nothing other than supplies for this printer should ever be inserted into the printer. Other items
can cause a safety hazard and extensive damage to the mechanism and electronics.
DO NOT SET HEAVY OBJECTS ON TOP OF THE UNIT
Heavy objects can damage the unit and/or cause misoperation.
AVOID DAMAGING THE POWER CORD
Do not set anything heavy on the power cord or allow it to become pinched, or cut. If the power
cord becomes damaged, replace it immediately to avoid shock hazard or electrical fire.
When the power cord is replaced, use the same type as originally supplied; it is designed to
reduce interference to radio & TV reception.
When unplugging the power cord, hold the plug, and remove it carefully.
Setting up the 8500
Printer
Operating the 8500
Printer
Troubleshooting
Site Specifications
Accessories and
Supplies
CONTENTS PRINTER DRIVER GUIDE SEARCH HELP
KEEP THE UNIT DRY - DO NOT PLACE WATER OR OTHER LIQUID CONTAINERS,
FLOWER VASES/POTS ON TOP OF THE UNIT.
Liquids that get into the unit can cause serious damage to the unit and potential shock or fire
danger. If liquid is spilled into or seeps into the unit, unplug the Power Cord immediately and
seek service as soon as possible to avoid additional or possible damage due to corrosion.
Avoid handling liquids near the unit.
DO NOT REMOVE THE CABINET. THERE ARE NO USER SERVICEABLE PARTS
INSIDE AND YOU WILL EXPOSE YOURSELF TO HAZARDOUS VOLTAGES AND/OR
YOU MAY CAUSE DAMAGE TO THE UNIT.
Touching internal parts is dangerous, and may cause a malfunction. Contact your dealer to carry
out internal checks and adjustments. Disconnect the power cord before opening the cover to
clear a paper jam, etc.
UNPLUG THE POWER CORD DURING A LONG ABSENCE OR DURING AN
ELECTRICAL STORM
Turn off the Main Power switch and unplug the power cord during a long absence or during an
electrical storm.
WHEN TRANSPORTING THE UNIT
When transporting the unit, remove the sheet cartridge and paper.
DO NOT INSERT YOUR FINGERS OR ANY OBJECT INTO THE PAPER OUTLET
DURING PRINTING
Inside the paper outlet is a roller for taking out the print paper. If you insert your fingers, you may
get injured.
Introduction
Setting up the 8500
Printer
Operating the 8500
Printer
Troubleshooting
Site Specifications
Accessories and
Supplies
CONTENTS PRINTER DRIVER GUIDE SEARCH HELP
DO NOT TOUCH THE THERMAL HEAD
It becomes hot during printing and may remain hot for a time, causing injury. Oils, salts and
moisture from your hands will contaminate the head and may spoil the prints.
BE CAREFUL WITH THE PRINTING MECHANISM
Do not move the printer while the top cover is open. This may cause injury.
Be careful not to catch your fingers in the printing mechanism.
Introduction
Setting up the 8500
Printer
Operating the 8500
Printer
Troubleshooting
Site Specifications
Accessories and
Supplies
CONTENTS PRINTER DRIVER GUIDE SEARCH HELP
CONNECTING CABLES
Use the power cord supplied with the printer.
INSTALLATION LOCATIONS
Introduction
Setting up the 8500
Printer
MAINTAIN GOOD VENTILATION
Ventilation slots and holes are provided on the top, rear and sides of this unit. Place the unit on a
hard and level surface and locate at least 15.8 inches (40 cm) (top) and 2 inches (5 cm) (sides),
from walls to insure proper ventilation. When installing the unit in a system rack, leave space
between the unit and the back of the rack.
UNSUITABLE LOCATIONS
Avoid installing the printer in unstable locations with high vibration or in hot-springs areas where
hydrogen sulfide and acidic ions are likely to be generated.
PLACES WITH HIGH HUMIDITY AND DUST
Do not place the unit in locations with high humidity and dust. They can cause
extensive damage. Avoid places where the unit is likely to be exposed to oily fumes
and vapours.
PLACES LIKELY TO BE EXTREMELY HOT
Places exposed to direct sunlight, or near heating appliances can attain extremely
high temperatures which may deform the cabinet, or cause other damage.
PLACE THE UNIT ON A HORIZONTAL SURFACE
The unit is likely to be affected if it is operated when tilted, inclined or in unstable places.
PROTECT AGAINST DEW FORMATION
When the unit is moved from a cold area into a warm area, moisture can condense inside the
unit and prevent operation. Allow the temperature to stabilize before use.
OPERATING AMBIENT TEMPERATURE RANGE
The operating temperature range is 59 - 86oF (15 to 30oC) and humidity of 30 - 85%. When
using the unit in a system rack, make sure that the temperature inside the rack does not exceed
this range.
Operating the 8500
Printer
Troubleshooting
Site Specifications
Accessories and
Supplies
CONTENTS PRINTER DRIVER GUIDE SEARCH HELP
FOR LONG OPERATING LIFE
Introduction
UNSUITABLE MATERIALS FOR THE PRINTER
Paint coat flaking and plastic deformation are likely to occur if the unit is wiped with chemical
dusters, benzine, thinner or any other solvent, if rubber or PVC items are left in contact with the
unit for a extended period, or if the unit is sprayed with insecticide.
CARE OF THE CABINET
Unplug and clean with a soft cloth slightly moistened with a mild soap and water solution. Allow
to dry completely before operating. Never use petroleum base solutions or abrasive cleaners.
HEAD ABRASION
The thermal print head, like a video head, wears out. When it is worn, it becomes hard to print
out fine details of the picture. Then it is necessary to replace the thermal head. Consult your
dealer about having the head replaced.
CONNECTING DEVICES
Read thoroughly the Safety Notices, Cautions and “Operating Precautions” of the instruction
booklets for the other devices connected with the unit.
CAUTION ON RELOCATING
When transporting this unit, make sure it is not likely to be subjected to impacts. They can be a
primary cause for damage. Before moving the unit, make sure to disconnect the power cord
from the power outlet, and the cables from the connected devices. Also make sure to remove the
paper tray.
Setting up the 8500
Printer
Operating the 8500
Printer
Troubleshooting
Site Specifications
Accessories and
Supplies
CONTENTS PRINTER DRIVER GUIDE SEARCH HELP
OTHER CAUTIONS
Introduction
Dust or other foreign matter adhering to the print paper or the sheet cartridge, or deformation
resulting from exposure to extremely low or high temperatures could cause loss of color, uneven color
or lines, or wrinkles in the print images.
NOTE:
MEMORIZED IMAGES ARE STORED IN VOLATILE MEMORY AND MAY BE LOST IN THE
EVENT OF POWER FLUCTUATION OR MALFUNCTION.
Setting up the 8500
Printer
Operating the 8500
Printer
Troubleshooting
Site Specifications
Accessories and
Supplies
CONTENTS PRINTER DRIVER GUIDE SEARCH HELP
Paper and Image Sizes
The 8500 printer can print on the following sizes and types of Kodak
Professional Ektatherm XLS print paper. Refer to “Kodak Thermal
Paper Types, Sizes, and Image Sizes” for illustrations of the maximum
image size for each.
Introduction
Setting up the 8500
Printer
Operating the 8500
Printer
Paper and Image Sizes
Paper Size Maximum Image
Size
8.27” x 11.69” (210 x 297 mm) - Standard A4
paper
8.5” x 11” (216 x 279 mm) - Standard A paper
8.5” x 12” (216 x 305 mm) - A (long) paper
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8.0” x 10.0”
(203 x 254 mm)
8.0” x 9.4”
(203 x 239 mm)
8.0” x 10.0”
(203 x 254 mm)
Catalog
Numbers
830 8728
874 7032
825 4989
Troubleshooting
Site Specifications
Accessories and
Supplies
Printer Driver
The printer driver developed for the 8500 printer is based on highquality Kodak photographic printing methods. The color-rendering
processes that evolved are highly sophisticated. This printer driver
allows you to access advanced printing options based on Kodak color
science.
The printer driver is provided for use with the following operating
systems:
● Windows 98
● Windows Me
Introduction
Setting up the 8500
Printer
Operating the 8500
Printer
Troubleshooting
Site Specifications
● Windows XP
● Windows 2000
● Windows NT 4.0
● Macintosh 9.1 and above (OS X is not supported)
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Accessories and
Supplies
Interfaces
The 8500 printer has standard communication ports.
The following interfaces are provided with the printer:
● IEEE-1284 Parallel
● USB
Introduction
Setting up the 8500
Printer
Operating the 8500
Printer
Troubleshooting
Site Specifications
Accessories and
Supplies
CONTENTS PRINTER DRIVER GUIDE SEARCH HELP
Setting up the 8500 Printer
This section explains how to set up the 8500 printer. The steps are:
1. Finding an appropriate location for the 8500 printer
2. Unpacking the 8500 printer
3. Loading the ribbon cartridge
Introduction
Setting up the 8500
Printer
Operating the 8500
Printer
4. Connecting the cables
5. Connecting the power cord and turning on the 8500 printer
6. Loading paper
7. Installing the dust covers
8. Making a test print
The software for the 8500 printer, which enables you to take full
advantage of the 8500 printer’s capabilities, is on the CD shipped with
the 8500 printer. After you set up the 8500 printer, install the
appropriate printer driver.
For information on the printer driver,
PROFESSIONAL 8500 Digital Photo Printer / Printer Driver Guide.
CONTENTS PRINTER DRIVER GUIDE SEARCH HELP
refer to the KODAK
Troubleshooting
Site Specifications
Accessories and
Supplies
Finding a Location for the 8500 Printer
As you look for an appropriate location for the 8500 printer, keep the
following guidelines in mind. Refer to “Site Specifications” for specific
requirements.
● Allow 2 inches (5 cm) on the left and right sides, and 15.8 inches
(40 cm) on the top side for air flow and cooling. The back of the 8500
printer may be placed flush against a wall.
● Avoid placing the 8500 printer in areas where ventilation ducts, open
doors, or frequent passers-by might expose it to debris. Airborne dirt
particles can cause image quality problems.
Introduction
Setting up the 8500
Printer
Operating the 8500
Printer
Troubleshooting
Site Specifications
The space requirements for the 8500 printer are shown below.
Allow 15.8 in.
(40 cm) to open
the top door
Allow 32.3 in. (82 cm)
21.0 in.
to remove the paper tray
(53.4 cm)
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Accessories and
Supplies
Unpacking the 8500 Printer
The following accessories are included with the 8500 printer. If any are
missing, contact your dealer.
● Power cord
● CD containing the printer drivers and the documentation in PDF
format. The CD also contains Adobe Acrobat Reader for accessing,
viewing, and printing the documentation.
● Dust cover (for front and back panel)
Introduction
Setting up the 8500
Printer
Operating the 8500
Printer
Troubleshooting
● Ribbon carrier
● Paper tray
● Ribbons (matte, glossy)
● Print paper
To unpack the 8500 printer:
1. Open the shipping carton.
2. Carefully remove the top foam with the accessories.
3. Lift the printer out of the carton.
4. Remove the 8500 printer from the plastic sheet, and place the printer
in the desired location.
NOTE: Save the packaging in case you need to ship the 8500 printer.
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Site Specifications
Accessories and
Supplies
5. Remove the shipping inserts on both sides of the paper tray inserting
slot.
Introduction
Setting up the 8500
Printer
Operating the 8500
Printer
Troubleshooting
Hold the tab. Pull the shipping insert
to the center.
NOTE: When you do not use the 8500 printer for a long period, make
sure to attach the shipping inserts on the slot or the rollers
may be deformed.
Push toward the inner part. Hook the shipping
insert on the printer.
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Site Specifications
Accessories and
Supplies
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