Kodak 3520D - Digital Science, 3500, 3590C, 4500, 3520DP User Manual

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Scanner 3000/4000 Series

A-61159

User’s Guide

Contents

1 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Site Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Safety Inform a t io n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Warning Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Environmental Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Safety and Regulatory Agency Approvals . . . . . . . . . . . . . . . . . . . . 1-3

Electromagnetic Compliance Statements . . . . . . . . . . . . . . . . . . . . 1-4

For the United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

For Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

For Taiwa n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

General Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Image Quality Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Bitonal Scanners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Color Scanners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Paper Transport Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Standard Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Maintenance/Troubleshooting Features . . . . . . . . . . . . . . . . . . . . . 1-7

Paper Transport Speed/Capacity (Throughput) . . . . . . . . . . . . . . . 1-8

Scanner 3500 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Scanner 3510 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Scanner 3520 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Color Scanner 3590C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Color Scanner 4500 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Preparing Documents for Scanning . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Acceptable Do c u m e n t M a te r ia l s . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Recommended Paper Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Recommended Paper Weights . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Acceptable Do c u m e n t S iz e s . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 0

Acceptable Do c u m e n t T hi c kn e ss . . . . . . . . . . . . . . . . . . . . . . . 1-10

Paper Inks for Scanned Documents . . . . . . . . . . . . . . . . . . . . . 1-10

Acceptable Paper Correction Fluids for Scanned Documents . 1-10

Maximum Document Batch Height for Automatic Feeding . . . . 1-10

Scanner Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

A-61159 May 2002 i

External . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Internal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

2 Installing the Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Unpacking the Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

SCSI Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Power Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Attaching the Output Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Lowering the D ef le c to r . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Installing the Diagnostic Software . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Registering Your Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

3 Document Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Dynamic Print Field Optio n s . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Printer Spec ifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Setting Up the D oc u m e n t Pr in te r . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Opening the Printer Access Door . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Purging an Ink Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Installing an Ink Cart ridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Setting the Printer Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Document Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Document Printer Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Expected Life of Document Printer Components . . . . . . . . . . . 3-11

Replacing an Ink Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Replacing th e Ink B lo tt e r Strips . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Replacing the Ink Cartridge Carrier . . . . . . . . . . . . . . . . . . . . . . 3-15

4 Using the Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Powering Up/Down the Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Starting and Stopping Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Pausing and Resuming Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Automatic Feeding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Continuous Feeding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Scanning Sam e - S iz e Do c u m e n ts . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Enabling Same-Size Document Scanning . . . . . . . . . . . . . . . . . 4-3

Disabling Same-Size Document Scanning . . . . . . . . . . . . . . . . . 4-4

Manual Feeding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Damaged Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Business Ca rd s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

ii A-61159 May 2002

Switching Scan Modes (Color Scanner 3590C Only) . . . . . . . . . . . 4-6

The Patch Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Patch Docume n t Sp e c ifications . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Patch Code Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Enabling Patch Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Disabling Pa tc h De t e ction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Multifeed De te c tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Enabling Multifeed Detection for the Scanner 3500 . . . . . . . . . 4-10

Disabling Multifeed Detection for the Scanner 3500 . . . . . . . . . 4-11

Enabling Multifeed Detection for Scanners 3510 and 3520

and Color Scanners 3590C and 4500 . . . . . . . . . . . . . . . . . . 4-12

Disabling Multifeed Detection for Scanners 3510 and 3520

and Color Scanners 3590C and 4500 . . . . . . . . . . . . . . . . . . 4-15

Calibrating the Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Color Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

5 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Expected Life of Customer-Replaceable Wear Parts . . . . . . . . . . . 5-1

Lowering the P od . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Closing the Pod . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Feed Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Cleaning the Feed Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Replacing the Feed Module Roller T ires . . . . . . . . . . . . . . . . . . . 5-5

Separator Roll e rs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Cleaning the Separator Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Replacing the Separator Roller Tires . . . . . . . . . . . . . . . . . . . . . 5-9

Drive Rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

Cleaning the Drive Rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

Imaging Guid e s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13

Cleaning the Imaging Guides . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13

Replacing th e Im a g in g Guides . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 5

Paper Path and Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17

Cleaning the Paper Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17

Cleaning the Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19

Cleaning the Transport Baffles . . . . . . . . . . . . . . . . . . . . . . . . . 5-20

Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21

A-61159 May 2002 iii

Replacing La mps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21

6 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Testing th e Sy s te m . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Performing a Self-T est . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Testing the Scan System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Downloading the Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Calibrating the Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Downloading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

Service Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9

Selecting a Dr iv e r . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 0

7 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Clearing Document Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Color Image Qu a lity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Testing th e Sy s te m . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Service Infor m a tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 -4

Moving the Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

Problem Solv ing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8

Appendix A Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Appendix B Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Index

iv A-61159 May 2002

1 General Information

Introduction The Kodak Digital Science™ Scanner 3000/4000 Series includes the

following mid-volume scanner models:

• Scanner 3500

• Scanner 3510

• Scanner 3520

• Color Scanner 3590C

• Color Scanner 4500 These scanners combine the most robust paper feed and transport in

the industry with high image quality and productivi ty. They are easy to use and maintain, and handle a broad range of paper weights and sizes. And they do it all so quietly, you can place them in your front office.

The Scanner 3520DP and Color Scanner 4500DP include a document printer that can pri nt a date, time, fixed st ring, and/or seque ntial number on document fronts.

Kodak Digital Science Diagnostic Software (Diagnostic Soft ware) is included on the CD that is packed with each scanner.

NOTES: The software screens shown in this guide are examples from

the Diagnostic Software. Your software may be different. The scanner inside and certain replacement parts shown

in this guide may appear different from the ones you have. However , the actions described in the procedures are the same.

Site Specifications Locate the scanner:

• in a clean area with temperature and relativ e humidi ty typical of an office environment

• on a stable, level work surf ace capable of supporting the following weights:

- 31.8 kg (70 lb.) for Scanner 3500, Scanner 3510, and

Scanner 3520

- 34 kg (75 lb.) for Color Scanner 3590C and Color Scanner 4500

Provide the following minimum clearances:

A-61159 May 2002 1-1

• 45.7 cm (18 in.) on the right side (for access for changing lamps, removing jams, etc.)

• 20.3 cm (8.0 in.) on all other sides around the scanner

Safety Information • When locating the scanner, make sure that the electrical power

outlet is located within 1.52 metres (5 feet) of the scanner and is easily accessible.

• Before changing a lamp, always power down the scanner and let it cool a minimum of 10 minutes before proceeding (refer to the following section, “Warning Labels”).

Warning Labels

This label is attach ed inside your s canner in t hree places and is intended to communicate the following message:

CAUTION: Hot surface. Avoid contact.

The label is attached to both ends of the illumination lamp in the scanner pod, and to one end of the illumination lamp behind the side access door.

Refer to “Replacing Lamps” in Chapt er 5, Maintenance, for pictures that show the exact loca tions of this label in your scanner.

This label is attached on scanner models with printers and is intended to communicate the following message:

CAUTION: Moving parts. Avoid contact.

The label is attached to the bar behind the print e r access door.

Refer to “Installing an Ink Cartridge” in Chapter 3, Document Printer, for the exact locations of this label in your scanner .

WARNING:The printer access door must be in place

and closed during scanner operation, except when changing the printhead location or replacing the ink cartridge.

1-2 A-61159 May 2002

When the printer access door is removed, DO NOT allow loose clothing, jewelry, hair , or other objects to enter the printer opening.

Environmental Information

• The Kodak Digital Science Scanner 3500, Scanner 3510, Scanner 3520, Color Scanner 3590C, and Color Scanner 4500 are designed to meet worldwide environmental requirements.

• Guidelines are available for the disposal of consumable items that are replaced during maintenance or service ; fol low local regulations or contact Kodak locally for more information.

• The Kodak Digital Science Scanner 3500, Scanner 3510, Scanner 3520, Color Scanner 3590C, and Color Scanner 4500 contain lead and mercury. Disposal of lead and mercury may be regulated due to environmental considerations. For disposal or recycling information, please contact your local authorities or visit the Electronics Industry Alliance web site at www.eiae.org.

• The product packaging is recyclable.

• Parts are designed for reuse or recycling.

Safety and Regulatory Agency Approvals

The Kodak Digital Science Scanner 3500, Scanner 3510, Scanner 3520, Color Scanner 3590C, and Color Scanner 4500 conform to all applicable national and international product safety and electronic emission regulatory requir e me nts. This includes, but is not limited to, the following:

• Underwriters Laboratories Inc. listing to UL 1950

• Underwriters Laboratories Inc. listing to CSA C22.2 No. 950

• TUV Rheinland of North America approval to EN60950

• CFR 47 Part 15, Subpart B (FCC Class A)

• Canadian ICES003 Class A

• CE Mark (Europe)

• CISPR22 Class B

• EN55022 Class B

• C-Tick Ma rk (Australia)

• VCCI Class A

• Taiwan CNS 13438 Class A

A-61159 May 2002 1-3

Electromagnetic Compliance Statements

For the United States This equipment has been tested and found to comply with the limits for

a Class A digital device pursuant to Part 15 of the FCC rules. These limits are designed to provide reasona ble protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

For Japan This equipment is in the Class A category (Information Technology

Equipment to be used in com mercial and/or industrial areas) and conforms to the standards set by the Voluntary Control Council For Interference by Informati on Technology Equipment ai med at preven ting radio interference in comm ercial and/or industrial areas.

Consequently, when used in a residential area or in an adjacent area thereto, radio interference may be caused to radio and TV receivers, etc.

Read the instructions for correct handling.

For Taiwan WARNING: This is a class A product. In a domestic environment this

product may cause radio interference in which case the user may be required to take adequate measures.

1-4 A-61159 May 2002

General Features • Excellent paper handling, image quality, and reliability

• Easy to use and maintain

• Handles a broad range of paper weights and siz e s

• Small footprint; fits easily on a desktop or table

• Low noise level

• Easy 30-minute installation

• Kodak Digital Science Diagnostic Software is included on the CD that is packed with each scanner

• ISIS and TWA IN device drivers are included on the CD that is packed with each scanner

• International language support

• Simplex and duplex models (Scanner 3520 and Color Scanner 3590C are duplex only)

• Top/front side printer (Scanner 3520DP/Color Scanner 4500DP only)

• Kodak Perfect Page scanning technology (Scanner 3520D/ Scanner 3520DP only): exclusive Kodak image processing technology that captures and automatically deskews scanned images, resulting in consistent, high-quality image output at production speed

• SCSI-2 connectivity

• Automatic overlap/multifeed detect ion

• All scanner models support mult iple electr ical power requir ements for use worldwide

• May be user-calibrated at any time

• Lamp-save option

• Red, green, and blue dropout lamp s ( imaging elements) available for special applications

• Color Scanner 3590C provides simplex color and duplex bitonal (black-and-white) scanning capability in one product; a patch document enables “on the fly” switching between color and bitonal scanning (output options include simplex col o r, simplex bitonal, duplex bitonal, or duplex with color front and bitonal back)

• Color Scanner 4500 provides simplex and duplex output in color, bitonal, and “dual stream” (simultaneous duplex color and bitonal)

A-61159 May 2002 1-5

Image Quality Features

Bitonal Scanners • Built-in Adaptive Threshold Processing (ATP), image compression,

despeckle, and dithering for bitonal scanning

• Perfect Page scanning technology (Scanner 3520D/Scanner 3520DP only) with better edge detection (which assists in providing superior deskew and ultimately sharper, crisper characters)

• Image capture resolution: 600 dpi

• Image output resolution: 200 dpi and 300 dpi

Color Scanners • Built-in Adaptive Threshold Processing (ATP), image compression,

despeckle, and dithering for bitonal scanning

• Auto-color balancing (auto-white balancing) to ensure good color balance after calibration

A white spot just outside the imaging area (l ocated on the front imaging guide for Color Scanner 3590C and on the front and rear imaging guides for Color Scanner 4500D and Color Scanner 4500DP) is used as a constant reference to compensate for changes in lamp brightness

Paper Transport Features

• Pixel and color correction for the best color image quality

• Multiple color tables available from within the Diagnostic Software (for the TWAIN device driver only) to optimize color image quality (Color Scanner 4500 only)

• Dual stream (simultaneous color and bitonal) output available (Color Scanner 4500 only)

• JPEG compression allows images to be viewed in many image viewers

• Image capture resolution: 600 dpi for bitonal scanning (Color Scanner 3590C only); 150 dpi for color scanning

• Image output resolution: 200 dpi and 300 dpi for bitonal scanning (Color Scanner 3590C only); 100 dpi and 150 dpi for color scanning

• Automatic and manual feeding

• Top entry, bottom exit paper transport

• Multifeed detection (by document length in Scanner 3500; by document length and/or document thickness in Scanner 3510, Scanner 3520, Color Scanner 3590C, and Color Scanner 4500)

1-6 A-61159 May 2002

• Automatic feeder with operator-assisted “infinite” and single-sheet feeding

Standard Configurations

Feeder and output tray specifications by product

Automatic 150-sheet feeder x x Automatic 250-sheet feeder x x x 250-sheet output tray x x 350-sheet enhanced

output tray

Maintenance/ Troubleshooting Features

Scanner

3500

NOTE: The Scanner 3500 and Color Scanner 3590C can

accommodate the Kodak Digital Science Feed Module 250 (automatic 250-sheet feeder) and the Kodak Digital Science Enhanced Output Tray (350-sheet tray). Contact your Kodak Reseller to purchase an upgrade kit.

• Easily replaceable lamp s, rollers, and other wear parts

• Easy one-step paper jam clearance

• User-accessible error logs via the Kodak Digital Science Diagnostic Software that is included on the CD th at is p ack ed wi th each s canner

• LED indicators for power, ready, paper jam, and error/service operating conditions

Scanner

3510

xx x

Scanner

3520

Color Scanner

3590C

Color Scanner

4500

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Paper Transport Speed/Capacity

A page fed into the scanner can be up to 30.5 cm (12 in.) wide, but the maximum image width that is captured is 29.7 cm (11.7 in.).

(Throughput)

Scanner 3500 • 75 ppm: mixed-size, landscape-orient ed, 200 dpi

• 50 ppm: letter-size (or A4), landscape-or iented, 300 dpi

The Scanner 3500’s automatic document feeder is cap able of 150-sheet feeding, and operator-assisted “infinite” and single-sheet feeding, of 75g (20 lb.) paper having a length of 6.4 to 43.2 cm (2.5 to 17 in.) and a width of 8.9 to 30.5 cm (3.5 to 12 in.).

Scanner 3510 • 75 ppm: mixed-size, landscape-orient ed, 200 dpi

• 85 ppm: letter-size (or A4), landscape-or iented, 200 dpi

• 57 ppm: letter-size (or A4), landscape-or iented, 300 dpi

The Scanner 3510’s automatic document feeder is cap able of 250-sheet feeding, and operator-assisted “infinite” and single-sheet feeding, of 75g (20 lb.) paper having a length of 6.4 to 43.2 cm (2.5 to 17 in.) and a widt h of 8.9 to 30.5 cm (3.5 to 12 in.).

Scanner 3520 • 75 ppm: mixed-size, landscape-orient ed, 200 dpi

• 85 ppm: letter-size (or A4), landscape-or iented, 200 dpi

• 57 ppm: letter-size (or A4), landscape-or iented, 300 dpi

Color Scanner 3590C • 75 ppm: mixed-size, landscape-oriented, 200 dpi bit onal or

100 dpi color output

• 50 ppm: mixed-size, landscape-orient ed, 300 dpi bitonal or 150 dpi color output

• 85 ppm: letter-size (or A4), landscape-or iented, 200 dpi bitonal or 100 dpi color output

• 57 ppm: letter-size (or A4), landscape-or iented, 300 dpi bitonal or 150 dpi color output

The Color Scanner 3590C’s automatic document feeder is capable of 150-sheet feeding, and operator-assisted “infinite” and single-sheet feeding, of 75g (20 lb.) paper having a length of 6.4 to 43.2 cm (2.5 to 17 in.) and a width of 8.9 to 30.5 cm (3.5 to 12 in.).

Color Scanner 4500 • 75 ppm: mixed-size, landscape-orient ed, 100 dpi color output

• 50 ppm: mixed-size, landscape-orient ed, 150 dpi color output

• 85 ppm: letter-size (or A4), landscape-or iented, 100 dpi color output

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• 57 ppm: letter-size (or A4), landscape-or iented, 150 dpi color output

The Color Scanner 4500’s automatic document feeder is capable of 250-sheet feeding, and operator-assisted “infinite” and single-sheet feeding, of 75g (20 lb.) paper having a length of 6.4 to 43.2 cm (2.5 to 17 in.) and a width of 8.9 to 30.5 cm (3.5 to 12 in.).

Preparing Documents for Scanning

• A batch of documents to be fed into the scanner must be arranged so that the leading edges of all documents are aligned and centered under the automatic paper feeder; this allows the feeder to introduce documents into the scanner one at a time.

• Torn, damaged, or crushed pages can be transported successfully through the scanner. However, no scanner can transport every possible type of damaged paper. If in doubt about whether a specific damaged document can be transported through the scanner, place the document in a clear protective sleeve. Sleeves should be manually fed, one at a time, folded edge first, while pressing the gap release button on the scanner.

• When scanning documents in a clear protecti ve sleeve, t he input tray guides must be adjusted to accommodate the width of the sleeve.

NOTE: Kodak scanners have been tested with a range of documents

that represent the broad spectrum of document types found in the most common business applications. Optimal scanner performance is achieved when scanning documents within the recommended document specifications listed below. Scanning documents that are outside of these speci fications may lead to undesirable results in t erms of scanner reliability, image quality, and/or consumable life.

Acceptable Document Materials

Recommended Paper Weights

• Virgin and recycled papers

• Photographic papers

• Transparencies

• Clear protective sleeves meeting size and thi ckness requirements specified la te r in th is se c t io n

• Bond

• Laser

•Inkjet

•Offset

NOTE: Torn, damaged, or crushed pages can be transported

successfully through the scanner, but no scanner can transport every possible type of damaged paper. If in doubt about whether a specific damaged document can be transported through the scanner, place the document in a clear protective sleeve and feed it manually , folded edge first, while pre ssing the gap release button on the scanner.

The document feeder handles a broad range of paper weights, from 50g (13 lb.) bond paper to 200g (110 lb.) index paper.

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Acceptable Document Sizes

• Length:

- Maximum of 66 cm (26 in.), operator-assisted document feeding

and stacking NOTE: The maximum length for unattended document feeding is

43.2 cm (17 in.).

- Minimu m of 6. 4 cm (2 .5 in .)

•Width:

- Maximum of 29.7 cm (11.7 in.) (A3 width)

- Minimum for automatic feeding of 8.9 cm (3.5 in.)

- Minimum for manual feeding of 6.4 cm (2.5 in.)

Acceptable Document Thickness

Paper Inks for Scanned Documents

Acceptable Paper Correction Fluids for Scanned Documents

Maximum Document Batch Height for Automatic Feeding

• 0.038 mm (0.0015 in.) to 0.76 mm (0.030 in.)

• For multifeed detection by document thickness, paper must be

0.05 to 0.18 mm (0.002 to 0.007 in.) thick

NOTE: Document batches must be of uniform thickness to use the

multifeed detection feature successfully.

NOTE: All inks on the paper must be dry before scanning is started.

• Standard offset printing

• Inkjet printer

• Thermal transfer

• Handwriting inks

• Liquid Paper

• Tipp-Ex

• Wite-out

• Other correction fluids similar to the above

• When feeding batched documents using the Feed Module 150 (included with the Scanner 3500 and Color Scanner 3590C), the maximum height of the batched documents is 15.2 mm (0.6 in.) or approximately 150 sheets of 75g (20 lb.) paper.

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• When feeding batched documents using the Feed Module 250 (included with the Scanner 3510, Scanner 3520, and Color Scanner 4500), the maximum height of the batched documents is 25.4 mm (1.0 in.) or approximately 250 sheets of 75g (20 lb.) paper.

Scanner Components

External :

1 Release latch 2 Feed module 3 Input tray extender 4Pod 5 Output tray 6 Indicator lights 7 Pause button 8 Resume button 9 Power switch 10 Side access door 11 Printer door (Scanner 3520DP

and Color Scanner 4500DP only)

Internal

1 Drive rollers 2 Ink blotter strips (Scanner 3520DP

and Color Scanner 4500DP only) 3 Paper path sensors 4 Separator roller 5 Front imaging guide 6 Front lamp 7 Rear imaging guide 8Rear lamp

3 4 5

8 7

Rear

1 SCSI ID switch 2 Power cord connector 3 SCSI connectors

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2 Installing the Scanner

Unpacking the Scanner

NOTE: Save all packing materials.

1. Carefully cut the tape.

2. Open the box.

3. Remove the output tray and set it aside.

4. Remove the foam cover and set it aside.

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5. Open the bag and remove the materials packed inside.

6. Use two people to lift and move the scanner to a stable, level work surface.

7. Replace the packing materials.

8. Store the box for possible future use.

9. Read the “Read Me Now” document that is taped to the top of your scanner.

SCSI Connection Two SCSI-2, 50-pin, high-density D-Shell connectors are provided on

the rear panel for SCSI connectivity. A switch is provided on the rear panel to select the SCSI target ID number for the scanner.

NOTE: The SCSI-2 cable (standard 50-pin, D-shell) is not supplied

with the scanner.

1. Locate the SCSI ID switch.

SCSI ID switch

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2. Use the blade of a small screwdriver to press the switch and s et the SCSI ID number.

For most applications, this number should be set to “1”.

NOTE: The scanner should be the only device in the SCSI chai n. If you

change the SCSI ID number after installat ion, reboot your PC.

3. Connect the SCSI-2 cable to the scanner.

4. Connect the other end of the cable to your computer.

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Power Setup NOTE: Make sure that the power outlet is located withi n 1.52 metr es (5

feet) of the scanner and is easily acces sible.

• For the United States and Canada, attach the power cord that is

supplied with the scanner.

NOTE: Outside the United States and Canada, where appropriate, the

user or the scanner supplier shall suppl y an appropri ately ra ted power cord to attach to the scanner.

Attaching the Output Tray

1. Align the output tray's center slot with the scanner.

2. Lift the scanner slightly.

3. Position the output tray so that it is under the scanner and supported by the work surface.

NOTE: Slide the output tray in or out as needed to accommodate

different document sizes.

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Lowering the Deflector

1. Locate the deflector.

2. Pull the deflector down.

3. Lower it onto the output tray.

NOTE: When scanning lightweight documents that tend to curl, raise

the deflector.

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Installing the Diagnostic Software

The Diagnostic Software is an easy-to-use tool for setting up, testing, updating, and troubleshooting your scanner. Installing the Diagnostic Software is strongly recommended. It is an easy, standard Windows setup procedure that takes only a few minutes.

NOTE: Software screens and functions described in this User’s Guide

apply to the Kodak-supplied Diagnostic Software. Integratorsupplied software will be different.

To install the Diagnostic Software and select the TWAIN or ISIS driver, see your scanner’s Installation CD.

For fastest installation of the Diagnostic Software, accept the default selections on each setup screen by clicking on Next or I Agree.

Registering Your Scanner

IMPORTANT:The TWAIN-compatible and ISIS-compatible device

drivers are loaded fr om within the Diagnostic Software. If you are installing the Diagnost ic Software in

Windows 95, Microsoft Internet Explorer v4 .0 or greater must be installed on the computer.

After completing the inst allation, refer to “Testing the System” in Chapter 6, Diagnostics. Open the Diagn ostic Soft ware to r un both tests.

NOTE: For more information about the Diagnostic Software, refer to

Chapter 6, Diagnostics.

It is very import ant that you register your scanner s o Kodak can pr ovide you with the best possible service and support that help s maintain your continuous scanning. Registeri ng your scanner will help us provide you with firmware and hardware updates as they become available.

You can register online at www.kodak.com/go/docimaging. Or see the form packed with your scanner and register by fax, mail, or phone.

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3 Document Printer

The Scanner 3520DP and Color Scanner 4500DP include a factoryinstalled, pre-configured document printer. The printer operates at full scanner speed, and prints on the document before scanning on the front side of the document (top side as placed in the input tray). The document printer can add a date, time, fixed string, and/or sequential number on document fronts. Printing is controlled through software.

IMPORTANT:Clean the scanner’s internal components daily when you

use the document printer.

Overview Many applications with capt ure needs up to 10,000 pages per day,

particularly in the finance, insurance, and public administration industries, require a document printer. Furthermore, forms processing applications in all areas can benefi t from the use of a printer.

The document printer included with the Scanner 3520DP and Color Scanner 4500DP is unique in that the document print stri ng can be configured to include both literal (static) information (i.e., information that stays the same for each document, such as batch name, scan station, or operator ) and dynamic inf ormation (i .e., inf ormati on that may change for each pa ge scanned, su ch as se quential do cument number). The software controls static fields; any information that the software allows you to enter can be sent to the printer.

All printer controls and functions are accessible through ISIS and TWAIN drivers. Printing must be enabled or disabled for each scan session. A maximum of 40 char acters, which can include any alphanumeric and special characters from the prin table ASCII character set (see chart below), is allowed.

Printer information is post ed to an image fo oter re cord, acce ssible via a SCSI command.

Printable ASCII Character Set

blank! “ #$%&‘ АБВГДЕЖЗ

( )*+,-./ИЙКЛМНОП 0 1234567РСТУФХЦЧ 8 9 : ; <=>?ШЩЪЫЬЭЮЯ

@ ABCDEFGабвгдежз

H IJKLMNOийклмноп P QRSTUVWрстуфхцч X YZ[ \ ]^_шщъыьэюя

` abcdefg¡¢£¤¥¦§ hijklmno©ª«¬-®¯

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p qrstuvw±²³´µ¶· x y z { | } ~ ‘ ¹ º »¼½¾¿

’¨°¸

Dynamic Print Field Options

Sequential Document Number—the starting sequential document

number is specified by the host during job setup, and has a maximum of nine digits. You may suppress the printing of leading zeros. The sequential number increments by one for each document scanned.

If the sequential number rolls over (e.g., three digits are specified, and the number 1000 is reached), the scanner stops and displays

an error. Date—this field can be specified to be in MMDDYYYY, DDMMYYYY,

or YYYYMMDD format. Date delimiters (dash, slash, comma, or blank separators) may be specified and will be counted as part of the 40-character string length limi t.

Time—this field is in the format HH:MM, where HH is i n 24-hour format. The hours and minutes are separated with a colon (:). This field therefore uses five characters of the 40 character limit.

Control of the Printer—any combination of dynamic and st atic fiel ds is allowed as long as the total print string does not exceed 40 characters. There is no “default” print string. The format of the print string, along with the starting sequential document number, if used, is created on the host and is downloaded to the scanner at the beginning of each scan session.

Characters can be printed in two or ientat ions, Ci ne and Comic, a nd two sizes, Large and Small. Small is approximately two-thirds the size of normal, and is designed to fit 10 characters per inch when printed in Comic orientation.

The resolution of the character fonts is 96 dpi across the width of the scanner. However, the font resolution varies with the direction that the paper is fed into the scanner. This variable allows the creation of an easy-to-read character stri ng. The approximate resolution of the printed output is shown below.

Resolution (dpi)

Large Small

Cine 63 dpi 85 dpi Comic 85 dpi 115dpi

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Printing cannot be done within 0.89 cm (0.35 in.) of the leading or trailing edge of the document. It prints in either Cine (no rotation) or Comic (90q rotation) orientation, as shown below.

Changes to the print string, other than automatic, sequential number advances, require a host SCSI command to restart the printer. You must initiate a change between documents or batches. Changes cannot be done automatically or between documents “on the fly.”

NOTE: The minimum document width for using the document printer is

14 cm (5 .5 in .).

The document printer can be manually placed in 18 horizontal print positions, as shown below.

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Printer Specifications

Characteristic Description

Maximum lines 1 Print locations (horizontal) 18, manually set Print locations (vertical) Set by host Print orientation Cine, Comic Font size 2 selectable, normal and small Ink cartridge HP51604A or compatible Print side Front (pre-scan)

Setting Up the Document Printer

Minimum printing distance from document edge

Static fi elds available User-specified via host Dynamic fields available Up to nine-digit sequential document

Languages supported Any phonetic language (for example,

The Diagnostic Software contains a Printer tab to set up options for the document printer (Scanner 3520DP and Scanner 4500DP only).

0.89 cm (0.35 in.)

number, date, four-digit time

Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish)

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Enable—click on the box to enable the options in the Printer tab. String text display box—shows the selected strings that will make up

the print string.

String item selection list—choose the item(s) that you want included in the print string. Select one of the three Date fo rmats, Time, Counter, Message, and/or Blanks. Click on the Add button for each item selected. The string will appear in the text display box. Select a string and click on the Delete button to remove the string from the stri ng text display box.

Counter—indicates the number at whic h the counter wil l begin print ing. Counter Format—allows you to set the number of digits (1-9) that the

counter will count to until it rol ls over (e.g., if “3” is specified, the count er will print sequential numbers up to 999, and the next scan counter number will be 000).

Select Display Leading Zeroes in the Counter Format drop-down box if you want leading zeroes in the counter to print. Choose Suppress

Leading Zeroes if you do not want leading zeroes to print. Message—allows you to enter a text message that will be printed.

The number of characters allowed depends on the number of characters specified in the print string.

Date Delimiter—allows you to specif y the way the date will be printed. Font—allows you to select the f ont the s tr ing wil l be pr inted wi th: Lar ge

Comic, Large Cinema, Small Comic, or Small Cinema. Y Offset—allows you to specify how far from the left margin you want

the string to be printed. Specify the desired units of measure: Inches, Centimeters, Picas, Points, 20

of Points, or Pixels.

Printer Test—allows you to print the string on a document so you can verify any changes before saving them.

Defaults—allows you to return all values to their factory defaults. Copy—allows you to copy the values you sp ecified for the fr ont camera

and enter them for the rear camera, if Duplex is specified in the Scan Mode field.

OK—saves the values and closes this dialog box. The values are sent to the scanner when scanning is started.

Cancel—closes this dialog box without saving any changes. All previous values are restored.

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Opening the Printer Access Door

1. Locate the printer access door on the top of the scanner.

2. Pull the printer access door latches toward you to release the door.

3. Lift the printer access door and set it aside.

WARNING:The printer access door must be in place and closed

during scanner operation, except when changing the printhead location or replacing the ink cartridge.

When the printer access door is removed, DO NOT allow loose clothing, jewelry, hair, or other objects to enter the printer opening.

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Purging an Ink Cartridge

One ink cartridge is included with the Scanner 3520DP and Color Scanner 4500DP. Additional ink cartridges may be purchased from an office supply retailer near you.

You must purge the ink cartridge before installing it.

1. Remove the ink cartridge from the box and inner wrappings.

2. Hold the cartridge and insert a straight ened paper clip into the larger hole on the top of the ink cartridge.

3. Rotate the ink cartridge until the bottom is face up.

4. Gently press the paper clip against the side of the ink bladder until a small bead of ink appears on the ink flow point on the ink cartridge bottom.

CAUTION: Do not puncture the ink bladder with the paper clip.

5. Remove the paper clip.

6. Allow the ink bead to absorb back into the ink cartridge.

7. Blot the excess ink with a lint-free tissue.

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CAUTION: Do not touch the ink flow point or you may cause

improper ink flow.

Installing an Ink Cartridge

You must purge the ink cartridge before installing i t (refer to “Purging an Ink Cartridge” in this chapter).

NOTE: Additional ink cartridges may be purchased from an office

supply retailer near you.

1. Open the printer access door on the top of the scanner (refer to “Opening the Printer Access Door” in this chapter).

2. Slide the green ink cartridge carrier out of its slot.

3. Raise the locking bar if it is not already in the raised position.

4. Remove the empty ink cartridge, if one is present.

NOTE: Dispose of empty ink cartridges properly. Do not incinerate

ink cartridges.

5. Insert a new, purged ink cartridge.

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6. Lower the locking bar around the ink cartridge.

7. Slide the green ink cartridge carrier into its slot .

NOTE: You may change slots. Refer to the foll owing section, “Setting

the Printer Position.”

8. Replace the printer access door and close it.

WARNING:The printer access door must be in place and closed

during scanner operation, except when changing the printhead location or replacing the ink cartridge.

When the printer access door is removed, DO NOT allow loose clothing, jewelry, hair, or other objects to enter the printer opening.

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Setting the Printer Position

There are 18 possible positions for the printe r. Make sure that the printer is in the correct position for your documents.

1. Locate the printer positioning slots.

2. Determine which position is suitable for your printing needs.

3. Slide the green ink cartridge carrier out of its slot.

4. Slide the green ink cartridge carrier into the desired slot.

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Document Printing Problems

If you are having problems printing on scanned documents:

• The tip of the ink cartridge may be plugged. Purge (prime) th e ink

cartridge (refer to “Purging an Ink Cartridge” in this chapter ). If the ink still does not flow properly, replace the ink cart ri dge. Disp ose of used ink cartridges properly.

• Verify that the ink cartridge is not empty. The ink bladder inside the

cartridge is flat when it is empty.

• Make sure that the ink cartridge is properly installed in the

document printer.

• Make sure that the ink cartridge is located in the correct position

for printing.

• Make sure that the ink cartridge carrier is pr operly seated in its slot.

• Verify that all printer connectors are securely fastened and that the

printer cables are not folded or creased.

• Verify that the printer has been enabled through the Diagnostic

Software and that the expected print string has been specified.

• Conduct a print test diagnostic using the Diagnostic Software.

Document Printer Maintenance

Expected Life of Document Printer Components

Replacing an Ink Cartridge

The ink cartridges, ink blotter strips, and ink cartri dge carriers used in the document printer need replacing occasionally.

• Document printer ink cartridge: approximately 650,000 characters

per cartridge.

• Ink blotter strips: repl ace as necessary when soiled.

• Ink cartridge carrier: approximately 600,000 pages.

Refer to “Installing an Ink Cartridge” in this chapter for information about replacing an empty ink cartridge.

NOTE: Additional ink cartridges may be purchased from an office

supply retailer near you.

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Replacing the Ink Blotter Strips

The ink blotter strips collect ink overflow. They should be replaced as necessary. Replacement blotter strips are included with the Scanner 3520DP and Color Scanner 4500DP.

To order additional ink blotter strips, refer to Appendix B, Supplies.

1. Power down the scanner.

2. Disconnect the power cord.

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3. Remove the output tray.

4. Remove any documents from the feeder area.

5. Move the scanner forward to the front edge of the work surface.

6. Grasp the pod with one hand.

7. Pull the release latch with the other hand.

8. Gently lower the pod.

9. Locate the four ink blotter strips (two short, two l ong).

10.Grasp a blotter strip and carefully pull it off the transport channel.

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11. Discard the soiled strip.

12.Remove the three other blotter strips and discard them.

13.Remove the backing from the new blotter strip.

14.Align the blotter strip in the transport channel.

Make sure that you align the blotter strips in the transport channel before pressing the adhesive side into the chan nel.

15.Press the blotter strip firmly into the channel.

16.Repeat Steps 13-15 for the other three blotter strips.

17.Close the pod firmly.

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Replacing the Ink Cartridge Carrier

To order ink cartridge carriers, refer to Appendix B, Supplies.

1. Open the printer access door on the top of the scanner (refer to “Opening the Printer Access Door” in this chapter).

2. Slide the green ink cartridge carrier out of its slot.

3. Raise the locking bar if it is not already in a raised position.

4. Remove the ink cartridge, if one is present.

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5. Squeeze the metal strips on the connector and pull the connector away from the ink cartridge carrier.

6. Push the connector firmly into a new ink cartridge carrier.

7. Replace the ink cartridge.

8. Lower the locking bar around the ink cartridge.

9. Slide the green ink cartridge carrier back into its slot.

10.Replace the printer access door and close it.

WARNING:The printer access door must be in place and closed

during scanner operation, except when changing the printhead location or replacing the ink cartridge.

When the printer access door is removed, DO NOT allow loose clothing, jewelry, hair, or other objects to enter the printer opening.

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4 Using the Scanner

Powering Up/Down the Scanner

• Press the button on the scanner’s bottom right side to power it up.

• Press the button on the scanner’s bottom ri ght si de to power it down.

After you power up the scanner, the green indicator light flashes. When the green indicator light stops flashi ng and the lamps have been on at least 30 s econds, t he s canner i s ready t o begin scanning.

IMPORTANT:Always power up the scanner to its ready state before

powering up the host computer.

Starting and Stopping Scanning

Before you start scanning, make sure that the lamps have been on for at least 30 seconds.

Scanning is controlled by integration software developed for your application (the dialog box shown below is from the Kodak Digital Science Diagnostic Software that is included with the scanner).

To start and stop scanning, refer to the documentation provided with your integration software.

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Pausing and Resuming Scanning

• Press the Pause button on the scanner to stop scanning.

• Press the Resume button on the scanner to restart scanning after it

has been paused. Note that the Resume functi on is active only for a specific,

configurable amount of tim e after scanning is paused.

Resume button

Pause button

Automatic Feeding To scan a batch of documents, follow the guidelines for size, type,

quantity, etc., in Chapter 1, General Information. For faster throughput, feed documents into the feeder in landscape

orientation (longer side as the l eading edge).

1. Align the leading edges of the stacked documents.

2. Position the leading edge of the documents just under the feed module.

3. Adjust the output tray.

4. Start scanning .

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For fastest throughput of a batch of same-size documents, you can enable a special scanning mode for documents that are the same size (length and width). Refer to “Scanning Same-Size Documents” in this chapter.

Continuous Feeding Continuous feeding allows you to place additional batches of

documents in the feeder for “infinite” feeding (with operator assistance).

• When only a few documents from one batch remain in the feeder,

place the next batch under those document s.

Scanning Same-Size Documents

Enabling Same-Size Document Scanning

Your scanner has a selectable function that enables fast er scanning of documents that are the same size (length and width). When enabled, this function speeds the scanning of same-size documents by approximately 13%.

Same-size document scanning is designed for documents that are:

• the same size (length and width)

• the same orientation

• autofed, not manually fed

• centered in the paper transport

• fitted within the side transpor t guides with minimal skew

1. Click in the Same Size Documents check box so that a check mark appears.

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2. Click on OK.

Disabling Same-Size Document Scanning

When scanning documents of mixed sizes, be sure to disable the same-size documents scanning function.

1. Click on the Same Size Documents check box to remove the check mark.

2. Click on OK.

Manual Feeding Follow the guidelines for document size, type, weight, quantity, etc., in

Chapter 1, General Information.

Damaged Documents 1. Place damaged documents into a protective sleeve.

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2. Feed the sleeve into the scanner folded edge first.

3. Press and hold the gap release button (this provides more clearance to ease document feeding).

Gap release button

Business Cards Feed business cards manually by placing them directly under a feed

roller on either side of the feed module.

NOTE: You cannot manually scan business cards this way on the

Scanner 3520 or the Color Scanner 4500.

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Switching Scan Modes (Color Scanner 3590C Only)

The Color Scanner 3590C contains two cameras: one captures bitonal (black-and-white) images on both sides of documents and the other captures color images on the front side of documents. Onl y one camera at a time can be in position to capture images. You can control the switch between bitonal and color scanning quic kly and easily, on the fly , by feeding the Kodak-designed patch document into the scanner in portrait or landscape orientation.

NOTE: The patch document is in a .pdf file is on the Installation CD.

The Patch Document The patch document contains two identical patch codes (similar to a bar

code). One patch code is positioned to be scanned if the patch document is fed in portrait orientation (shorter side first). The other patch code is positioned to be scanned if the patch document is fed in landscape orientation (longer side first). The patch document must be fed into the scanner as shown below.

When you feed the patch document into your Color Scanner 3590C, the scanner detects the patch code and switches to the opposite scan mode. If the scanner is in color scan mode, the patch code causes a switch to bitonal scanning; if the scanner is in bi tonal scan mode, the patch code causes a switch to color scanning. For a mixed batch of color and bitonal documents, place a pa tch document between your color and bitonal documents.

The patch document .pdf file is on the Installation CD. Print the quantity of patch documents you need (refer to “Patch Document Specifications” in this chapt er) using a black-and-white laser printer. A laser printer delivers the sharpest image qual ity on the patch code. The performance of inkjet-print ed pa tch do cument s and phot ocopies o f laser-printed patch document s cannot be guaranteed.

You do not need different patch code documents to switch from bitonal to color scanning and vice versa. The patch document is designed to switch to the opposite scanning mode, regardless of the current mode. Only one type of patch document is required.

Once the Color Scanner 3590C detects the p atch code, it t akes three to four seconds for the scanner to switch cameras, then document feeding starts again automatically.

The scanned patch document is not saved as an image file. It does not take up space on your hard drive or network.

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Patch Document Specifications

Paper color White Paper size Width: 8.8 to 29.3 cm (3 . 5 to 11.7 in.)

Length: 21.3 to 42.5 cm (8.5 to 17 in.)

Ink color Black

Patch Code Specifications

Type of printer

Contents The patch document should contai n only the two pat ch

Skew tolerance

Read rate 99%

Dimensions Height: > 2.5 cm (1.0 in.)

Quality Reflectance of white elements must be > 65%

Positioning When you print the patch document, the leading

A laser printer is recommended.

codes (one for portrait, one for landscape). No other images or text should be on the patch document.

20x

Width of narrow elements: 0.175 cm (0.07 in.), ±10% Width of wide elements: 0.45 cm (0.18 in.), ±10%

Reflectance of black elements must be < 5%

edge of the patch code must appear 1.25 to 3.8 cm (0.5 to 1.5 in.) from the leading edge of the paper.

It is best to have the patch code centered across the width of the paper, but it must appear at least

1.25 cm (0.5 in.) in from either side of the pap er.

A-61159 May 2002 4-7

Enabling Patch Detection 1. Click on the Enable Color Patch Detection check box so that a

check mark appears.

2. Click on OK.

3. Obtain a laser-printed patch document.

NOTE: The patch document .pdf file is on the Installation CD.

4. Feed a patch document in the correct orientation with your documents into the Color Scanner 3590C.

NOTE: It takes three to four seconds to switch scan modes after a

patch code has been detected.

4-8 A-61159 May 2002

Disabling Patch Detection

• Click on the Enable Color Patch Detection check box t o remove the

check mark.

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Multifeed Detection Your scanner has a selectable function that can alert you when a

multifeed occurs. A multifeed is when two or more documents pass through the feeder simultaneously.

NOTE: The Scanner 3500 has a different multifeed detection setup

than the Scanner 3510, Scanner 3520, Color Scanner 3590C, or Color Scanner 4500.

Enabling Multifeed Detection for the Scanner 3500

When enabled, this function causes an alarm tone to sound when a multifeed is detected (alarm volume must be set hi gher than 0--see Step 3).

When enabling multifeed detection, you can

• choose to detect a multifeed by length

• set the alarm volume

• choose whether scanning is to

- stop when a multifeed is detected or

- continue with an audible alarm to indicate multifeeds

1. Select a number in the Length Detection box to set the length limit.

4-10 A-61159 May 2002

The Multifeed Stops Scanning check box is enabled.

2. Select the unit of measure (inches, millimeters, or pixels). NOTE: Users of the ISIS-compatible device driver:

When defining a multifeed detection length limit, it is recommended that you set the limit at least 0.7 inches (18 mm) longer than the length of the documents you are scanning.

3. Choose an Alarm Volume setting under the Multifeed Stops Scanning check box for an alarm tone that sounds when a multifeed is detected.

Settings range from 0 (volume off) to 15 (t he loudest volume).

4. Click on OK.

Disabling Multifeed Detection for the Scanner 3500

• To disable multifeed detection, click on the Length check box to

remove the check mark.

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Enabling Multifeed Detection for Scanners 3510 and 3520 and Color Scanners 3590C and 4500

When enabled, this function causes an alarm tone to sound when a multifeed is detected (alarm volume must be set hi gher than 0--see Step 16).

When enabling multifeed detection, you can

• choose to detect a multifeed by length and/or thi ckness

• set the alarm volume

• choose whether scanning is to

- stop when a multifeed is detected or

- continue with an audible alarm to indicate multifeeds

Multifeed detection is enabled partly on the scanner itself and partly in the scanning software.

1. Remove any documents from the feeder.

2. Lower the pod.

3. Remove the feed module by pushing it to the right and lifting it out.

4-12 A-61159 May 2002

4. Locate the multifeed detection button.

5. Use a small pointed object, such as a pen, to push the butt on down into the enable position.

6. Replace the feed module by aligning the pins and fitting it into position.

7. Close the pod firmly.

The remainder of the multifeed detection enabling occurs in the scanning software.

8. Click on the Thickness Detection Enable check box so that a check mark appears, if you wish to detect multif eeds by thickness.

A-61159 May 2002 4-13

If you enabled Thickness Detection, you must calibrate a multifeed thickness setting.

9. Click on the Calibration button.

10.Click on Multifeed Thickness and follow the prompts.

11. Locate a sheet of paper that is the same thickness as the documents to be scanned

12.Insert the paper into the scanner.

13.Select a number in the Length Detection box to set th e length limit, if you wish to detect multifeeds by length.

The Multifeed Stops Scanning check box is enabled.

14.Select the unit of measure (inches, millimeters, or pixels).

NOTE: Users of the ISIS-compatible device driver:

When defining a multifeed detection length limit, it is recommended that you set the limit at least 0.7 inches (18 mm) longer than the length of the documents you are scanning.

15.Choose the scanning action that will follow the detection of a multifeed—you can choose to stop scanning or continue scanning. You must choose one or the other.

16.Choose an Alarm Volume setting under the Multifeed Stops Scanning check box for an alarm tone that sounds when a multifeed is detected.

Settings range from 0 (v olume off) to 15 (the loudest volume).

17.Click on OK.

NOTE: Do not set the scanning action to “Continue Scanning” and the

alarm volume to a very low level. Doing so will effectively “disable” multifeed detect ion—the alarm will not be audible and the scanner will continue scannin g after a multifeed is detected.

4-14 A-61159 May 2002

Disabling Multifeed Detection for Scanners 3510 and 3520 and Color Scanners 3590C and 4500

Multifeed detection is disabled partly on the scanner itself and partly in the scanning software.

1. Remove any documents from the feeder.

2. Lower the pod.

3. Remove the feed module by pushing it to the right and lifting it out.

4. Locate the multifeed detection button.

A-61159 May 2002 4-15

5. Use a small object, such as a pen, to push the button to the disable position.

6. Replace the feed module by aligning the pins and fitting it into position.

7. Close the pod firmly.

8. Click on the Thickness Detection Enable check box to remove the check mark.

The alarm volume box grays out.

9. Set the Length Detection limit to “0.”

4-16 A-61159 May 2002

Calibrating the Scanner

Calibration optimizes the optical system in your scanner in order to achieve the best overall quality of scanned images. Frequent calibration is not needed or recommended. When you do calibrate (e.g., after changing a lamp), be sure that t he lamps ha ve been on f or at least three minutes, then follow this procedure.

1. Clean both imaging guides. Refer to “Imaging Guides” in Chapter 5, Maintenance.

2. Wait three minutes after the pod has b een closed to al low the lamp s to warm up.

3. Obtain a proper calibration target—use a clean, blank, whi te sheet of paper with a matt e surface (not glossy).

Make sure that the target is wider than the documents to be scanned. It is best to use the 30.5 cm (12 in.) square calibration target available from Kodak (Cat. No. 127-1436).

4. Open the Diagnostic Software.

5. Click on Calibrate in the Diagnostics dialog box.

A-61159 May 2002 4-17

The Calibration dialog box appears. Avai lable calibration options depend on the scanner model.

NOTES:The Multifeed Thickness calibration option is used only when

enabling multifeed detection by document thi ckness. For more information, refer to “Multifeed Detection” in this chapter.

For more information about cali bra tion, refer t o the onli ne help provided with the Diagnostic Software.

6. Click on the button for the calibration mode you wish to use. A message appears.

7. Insert the calibration target into the scanner.

8. Click on OK. Calibration begins. A confirmation box appears when calibr ation

has finished.

Color Adjustment The default color table provides robust image quality for a

wide range of input and applications (Color Scanner 3590C and Color Scanner 4500 only).

However, through the Diagnostic Software (TWAIN only), you may download color tables for varying document types and applications needs, such as photographs, text for OCR, and so forth.

4-18 A-61159 May 2002

5 Maintenance

Expected Life of CustomerReplaceable Wear Parts

• Kodak Digital Science Feed Module 150 (150-sheet automatic

paper feeder): 600,000 - 1,000,000 document pages

• Kodak Digital Science Feed Module 250 (250-sheet automatic

paper feeder): 600,000 - 1,000,000 document pages

• Kodak Digital Science Separator Roller: 300,000 - 600,000

document pages

• Kodak Digital Science White Imaging Lamp: up to 500 hours

• Kodak Digital Science Red, Green, and Blue Imaging Elements:

up to 300 hours

NOTES:The composition of the roller materials was engineered to

provide the ultimate in feeding reliability across the broadest range of document types, sizes, and thicknesses . Expected life figures are offered as gui delines for operations that follow the recommended scanner cleaning procedures in this chapt er and that scan document types within the recommended paper types (refer to “Preparing Documents for Scanning” in Chapter 1, General Information).

Your experience may vary. Certain paper types (such as carbonless paper), fail u re to clean regularly, and/or use of non-recommended cleaning solvents can shorten roller life.

The inside of the scanner and certain replacement parts shown in this chapter may appear different from the ones you have. However, the actions described in the procedures are the same.

To order additional cleaning supplies or r eplacement parts, refer to Appendix B, Supplies.

A-61159 May 2002 5-1

Lowering the Pod 1. Power down the scanner.

2. Disconnect the power cord.

3. Remove the output tray.

5-2 A-61159 May 2002

4. Remove any documents from the feeder area.

5. Move the scanner forward to the front edge of the work surface.

6. Grasp the pod with one hand.

7. Pull the release latch with the other hand.

8. Gently lower the pod.

NOTE: The pod does not have to be lowered completely in order to

clear a document jam (refer to “Clearing Document Jams” in Chapter 7, Troubleshooting).

Closing the Pod • Close the pod by lifting the front of the pod until it snaps into place.

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Feed Module

Cleaning the Feed Module

For best scanner performance, clean the feed module rollers at least once per week using the recommended Cleaning Pad (CAT No. 853-

5981). Use of any other cleaning mater ials could damage you r sc anner.

NOTE: Clean the rollers daily if you are scanning carbonless paper

or if you are using the document printer (Scanner 3520DP or Color Scanner 4500DP only).

1. Follow all of the steps in “Lowering the Pod” in this chapter.

NOTE: You do not have to lower the pod completely to remove the

feed module.

2. Remove the feed module by pushing it to the right and lifting it out.

3. Wipe the rollers with a cleaning pad until all residue is removed.

4. Inspect the rollers. If the rollers show signs of wear or damage, replace them.

5. Replace the feed module by aligning the pins and fitting it into position.

6. Close the pod firmly.

5-4 A-61159 May 2002

Replacing the Feed Module Roller Tires

1. Follow all of the steps in “Lowering the Pod” in this chapter.

2. Remove the feed module by pushing it to the right and lifting it out.

3. Place the feed module on a flat surface with the side tabs up.

4. Press the locking tabs (one on each side) and pull the upper housing up and away from the rollers.

5. Remove one core assembly.

6. Replace each tire by sliding the tire off the core.

A-61159 May 2002 5-5

7. Install each new tire by gently stretching it over the core.

IMPORTANT:Disregard the arrow on the side of the tire. It makes no

difference in which direction the arrows point. Do not overstretch the tire; it may tear. Make sure that the tire is centered on the core and is

lying flat on the core.

8. Replace the core assembly in the feed module (align the gears).

9. Repeat Steps 5 - 8 for the other core assembly.

5-6 A-61159 May 2002

10.Align the rear tabs on the lower housing with the rear tabs on the upper housing.

11. Press the upper and lower housings together until they snap into place.

12.Replace the feed module by aligning the pins and fitting it into position.

13.Close the scanner pod.

A-61159 May 2002 5-7

Separator Rollers

Cleaning the Separator Roller

For best scanner performance, clean the separator roller at least once per week using the recommended Cleaning Pad (CAT No. 853-5981). Use of any other cleaning materials could damage your scanner.

NOTE: Clean the rollers daily if you are scanning carbonless paper

or if you are using the document printer (Scanner 3520DP or Color Scanner 4500DP only).

1. Follow all of the steps in “Lowering the Pod” in this chapter.

2. Open the separator roller access cover.

3. Remove the separator roller by pushing it to the right and lifting it out.

5-8 A-61159 May 2002

4. Wipe the separator roller with a cleaning pad until all residue has been removed.

5. Inspect the roller. If the roller show signs of wear or damage, replace it.

6. Replace the separator roller by aligning the pins and fitting it into position.

Replacing the Separator Roller Tires

7. Close the access cover.

8. Close the pod firmly.

1. Follow all of the steps in “Lowering the Pod” in this chapter.

2. Open the separator roller access cover.

3. Remove the separator roller by pushing it to the right and lifting it out.

A-61159 May 2002 5-9

4. Replace each tire by sliding the tire off the core.

5. Install each new tire by gently stretching it over the core.

IMPORTANT:Disregard the arrow on the side of the tire. It makes

no difference in which direction the arrows point. Do not overstretch the tire; it may tear. Make sure that the tire is centered on the core and

is lying flat on the core.

6. Insert the separator roller by aligning the pins in the grooved brackets.

5-10 A-61159 May 2002

7. Close the separator roller access cover.

8. Close the scanner pod.

Drive Rollers

Cleaning the Drive Rollers

For best scanner performance, clean the dr ive rollers at least once per week using the recommended Cleaning Pad (CAT No. 853-5981). Use of any other cleaning materials could damage your scanner.

NOTE: Clean the rollers daily if you are scanning carbonless paper

or if you are using the document printer (Scanner 3520DP or Color Scanner 4500DP only).

1. Follow all of the steps in “Lowering the Pod” in this chapter.

2. Remove the feed module by pushing it to the right and lifting it out.

3. Open the side access door.

A-61159 May 2002 5-11

4. Wipe the drive rollers with a cleaning pad until all residue has been removed.

5. Clean any dust or debris in the slots around the drive rollers.

6. Close the side access door.

7. Replace the feed module by aligning the pins and fitting it into position.

8. Close the pod firmly.

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Imaging Guides

Cleaning the Imaging Guides

For best image quality, clean both imaging guides at least once per day (or more often if necessary) using the recommended Staticide Wipe (CA T No. 896-5519). Use o f any other cleaning materi als could damage your scanner.

NOTES:Clean the imaging guides daily if you are scanning

carbonless paper or if you are using the document printer (Scanner 3520DP or Color Scanner 4500DP only).

During cleaning, avoid getting fingerprints on the imaging guides.

1. Follow all of the steps in “Lowering the Pod” in this chapter.

2. Open the side access door.

3. Grasp the end of the imaging guide that is behind the side access door and slowly pull it straight out.

A-61159 May 2002 5-13

4. Wipe the imaging guide with a Staticide Wipe until all residue has been removed.

If streaking occurs, allow the wipe to partially dry and re-clean the imaging guide.

5. Replace the imaging guide. Make sure it is fully se a t e d in its slot .

6. Grasp the end of the imaging guide that is in the pod and slowly pull it straight out.

5-14 A-61159 May 2002

7. Wipe the imaging guide with a Staticide Wipe until all residue has been removed.

8. Replace the imaging guide in the pod. Make sure it is fully se a t e d in its slot .

9. Close the side access door.

10.Close the pod firmly.

Replacing the Imaging Guides

1. Follow all of the steps in “Lowering the Pod” in this chapter.

2. Open the side access door.

3. Grasp the end of the imaging guide that is behind the side access door and slowly pull it straight out.

4. Replace the imaging guide. Make sure it is fully se a t e d in the sl ot.

A-61159 May 2002 5-15

5. Grasp the end of the imaging guide that is in the pod and slowly pull it straight out.

6. Replace the imaging guide in the pod. Make sure it is fully se a t e d in the sl ot.

7. Close the side access door.

8. Close the pod firmly.

5-16 A-61159 May 2002

Paper Path and Sensors

Cleaning the Paper Path For best scanner performance, clean the paper path at least once per

week using the recommended Transport Cleaning Sheet (CA T No. 169 -

0783). Use of any other cleaning mater ials could damage you r sc anner.

NOTE: Clean the paper path dai ly if you ar e scanning carbo nless p aper

or if you are using the document printer (Scanner 3520DP or Color Scanner 4500DP only).

1. Remove the wrapping from the Transport Cleaning Sheet.

2. Adjust the paper feeder guides to fit the cleaning sheet.

A-61159 May 2002 5-17

3. Feed the cleaning sheet (adhesive side up) twice through the scanner in portrait orientation.

4. Adjust the feeder guides to fit, then feed the cleaning sheet (adhesive side up) twice through the scanner in landscape orientation.

5. Using the same cleaning sheet, repeat Steps 2 and 3, but feed the cleaning sheet through the scanner with the adhesive side down.

NOTE: When a cleaning sheet gets very dirty, discard it and use a

new one.

5-18 A-61159 May 2002

Cleaning the Sensors For best scanner performance, clean the sensors at least once per

week using a clean, dry, lint-free cloth or a camel ha ir brush. Use of any other cleaning materials could damage your scanner.

NOTE: Clean the sensors daily if you are scanning carbonless paper

or if you are using the document printer (Scanner 3520DP or Color Scanner 4500DP only).

1. Follow all of the steps in “Lowering the Pod” in this chapter.

2. Remove the feed module by pushing it to the right and lifting it out.

3. Wipe the sensors with a clean, dry, lint-free cloth or camel hair brush.

4. Wipe the sensor reflective strips directly opposite each sensor.

5. Replace the feed module by aligning the pins and fitting it into position.

6. Close the pod firmly.

A-61159 May 2002 5-19

Cleaning the T ransport Baffles

Clean the baffles daily if you are scanni ng carbonless paper or if you are using the document printer (Scanner 3520DP or Color Scanner 4500DP only).

1. Follow all of the steps in “Lowering the Pod” in this chapter.

2. Wipe the transport baffles with a roller cleaning pad.

3. Dry the transport baffles with a lint-free cloth.

4. Close the pod firmly.

5-20 A-61159 May 2002

Lamps The scanner has a lamp saver feature to prolong lamp life. The lamps

shut off after 1 0 minutes of scanner idle ti me. Do not mist akenly repla ce lamps that are off due to the lamp saver mode.

IMPORTANT:If you disable the lamp saver feature, your lamps will

wear out more quickly.

Replacing Lamps There are two identi cal lamps in the scanner. The procedure below

shows how to replace the lamp behind the side access door. Use the same procedure to replace the lamp in the pod.

NOTE: To order lamps, refer to Appendix B, Supplies.

CAUTION:Lamps that have been operating are HOT. Make sure

that the lamp has cooled before you replace it.

1. Follow all of the steps in “Lowering the Pod” in this chapter.

2. Open the side access door.

CAUTION:Make sure that the scanner is turned off, and allow

it to cool for 10 minutes before attempting to replace the lamp.

A-61159 May 2002 5-21

3. Remove the imaging guide.

4. Grasp the green handle of the lamp connector.

5. Slightly raise the edge of the bl ack holder and remove the lamp connector.

5-22 A-61159 May 2002

6. Grasp the end of the lamp and slowly pull the lamp straight out.

7. Position the new lamp in the lamp holder.

IMPORTANT:Make sure that the clear surface of the lamp is positioned

facing the imaging guide.

Use a slight downward pressure as you push the lamp into the scanner. This will help the lamp slide in easily.

8. Push firmly on the end of the lamp to seat the lamp into the connector on the other end.

9. Replace the lamp connector and push in fir mly so tha t the connector is fully seated.

10.Replace the imaging guide.

11. Close the side access door.

12.Close the pod firmly.

A-61159 May 2002 5-23

6 Diagnostics

Introduction The host diagnostic software described in this section refers to the

Kodak Digital Science Diagnostic Software. Integrator -supplied software will be different.

The Diagnostic Software is an easy-to-use tool for setting up, testing, updating, and troubleshooting your scanner. A password feature allows the system administrato r to provid e or rest rict acces s to functi ons in t he Diagnostic Software.

The Diagnostic Software is install ed on your PC during the initial scanner setup process and can be used by scanner operators and system administrators.

IMPORTANT:If you are installing the Diagnostic Software in

Windows 95, Microsoft Internet Explorer v4 .0 or greater must be installed on the computer.

The Diagnostic Software allows functions (some may be password protected) such as:

• selecting scanner settings

• selecting a device driver

• performing tests and calibration

• capturing an image

• viewing the error log and service log

The Diagnostic Software also allows certain administrative functions, such as:

• setting password protection

• downloading firmware

• changing the user registry

NOTE:For more information about the Diagnostic Software features,

refer to the online help in the software.

A-61159 May 2002 6-1

Testing the System Two brief tests can be run to check scanner performance: self-test and

scan system test.

• A self-test checks the image processing hardware in the scanner.

• A scan system test checks the scanner’s ability to capture an image.

In order to perform a self-test or scan system test, the Diagnostic Software must be installed on your PC.

Performing a Self-Test •Click on Self-test in the Diagnostics dialog box.

6-2 A-61159 May 2002

Testing the Scan System 1. Click on Setup and Test in the Diagnostics dialog box.

The Setup and Test dialog box appears.

2. Place a document into the feeder area.

3. Click on Scan One Page. The document should be scanned.

A-61159 May 2002 6-3

Downloading the Date and Time

If you wish, you can set the scanner’s date and time to the host computer’s date and time.

1. Click on Administration in the Diagnostics dialog box.

A password may be required. The Administrati on dialog box appears.

6-4 A-61159 May 2002

2. Click on Download Host Date/Time. The date and time are downloaded. A confirmation box appears.

Calibrating the Scanner

Calibration optimizes the optical system in your scanner in order to achieve the best overall quality of scanned images. Frequent calibration is not needed or recommended. When you do calibrate (e.g., after changing a lamp), be sure the lamps have been on for at least three minutes, then follow this procedure:

1. Clean both imaging guides. Refer to “Imaging Guides” in Chapter 5, Maintenance.

2. Wait three minutes after the pod has b een closed to al low the lamp s to warm up.

3. Obtain a proper calibration target—use a clean, blank, whi te sheet of paper with a matt e surface (not glossy).

Make sure that the target is wider than the documents to be scanned. It is best to use the 30.5 cm (12 in.) square calibr ation target available from Kodak (Cat. No. 127-1436).

4. Open the Diagnostic Software.

5. Click on Calibrate in the Diagnostics dialog box.

A-61159 May 2002 6-5

The Calibration dialog box appears. Avai lable calibration options depend on the scanner model.

NOTES:The Multifeed Thickness calibration option is used only when

enabling multifeed detection by document thi ckness. For more information, refer to “Multi feed Detection” in Chapter 4, Using the Scanner.

For more information about cali bra tion, refer t o the onli ne help provided with the Diagnostic Software.

6. Click on the button for the calibration mode you wish to use. A message appears.

7. Insert the calibration target into the scanner.

8. Click on OK. Calibration begins. A confirmation box appears when calibr ation

has finished.

6-6 A-61159 May 2002

Downloading Firmware

Firmware is the scanner’ s intern al software . It is possibl e to download a firmware file to the scanner.

1. Click on Administration in the Diagnostics dialog box.

A password may be required. The Administrati on dialog box appears.

A-61159 May 2002 6-7

2. Click on Download File.

3. Click on the firmware file (.ekfw extension) that you want to download.

4. Click on Open. The firmware file is downloaded.

Error Log The error log in the Diagnostic Software cont ains infor mation abo ut any

errors that have occurred during scanner operations.

•Click on Error Log in the Diagnostics dialog box.

The current error log (if any) appears.

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Service Log The service log in the Diagnostic Software allows you to log any

repairs, parts replacement, or maintenance performed on the scanner.

1. Click on Administration in the Diagnostics dialog box.

A password may be required. The Administrati on dialog box appears.

A-61159 May 2002 6-9

2. Click on Service Log. The current service log (if any) appears .

Selectin g a D r i ver Two device drivers are provided in the Diagnostic Software :

• TWAIN-compatible

• ISIS-compatible

1. Click on Administration in the Diagnostics dialog box.

A password may be required. The Administrati on dialog box appears.

2. Click on Select Driver . The Select Driver dialog box appears.

6-10 A-61159 May 2002

3. Click on the driver for your application.

NOTE:Click on the down arrow for driver options.

4. Click on OK.

7 Troubleshooting

P R J E

Indicator Lights There are four indicator lights on the front of the scanner.

ower

eady

rror

On Off Flashing.

Power

(Green)

Ready

(Green)

Electrical power is on (normal operation)

Scanner is ready to scan (normal operation)

Electrical power is off

Scanner is not currently scanning, or is not ready to scan due to

Scanner is in lamp saver or diagnostic mode

Scanner is powering up or is in lamp warm-up or

calibration mode various hardware or software conditions

Jam

(Yellow)

Error

(Red)

Not a valid state No paper jams are

being detected (normal operation)

A failure or a document multifeed has

No errors are being detected (normal operation)

Sensor failure

or paper jam

during scanning

An error

has occurred

occurred

NOTE: If the red light is on or flashing, check the error log in the

Diagnostic Software.

A-61159 May 2002 7-1

Clearing Document Jams

1. Remove any documents from the feeder.

2. Lower the pod slightly and open the side access door.

CAUTION:The lamps are HOT. Avoid contact with the hot lamps.

3. Locate the jammed document and remove it.

NOTE: Avoid getting fingerpri nts on the imaging guides.

4. Close the side access door.

5. Close the pod firmly. Some jams can be cleared without opening the side access door.

To clear a document jam from the front of the scanner, lower the pod slightly, remove the document, and close the pod firmly.

For greater access to the area, you can remove the feed module (refer to “Feed Module” in Chapter 5, Maintenance).

7-2 A-61159 May 2002

Color Image Quality Color image quality is highly subjective because people perceive color

images differently. Here are some things to consider when scanning in color:

• The differing color outputs of scanners, printers, and monitors can affect the perception of the scanned document.

• Computer monitor displays and printer output can vary from model to model, and from manufacturer to manufacturer. An image may be acceptable on one monitor and unacceptable on another.

• Area lighting (fluorescent, natural, incandescent) can affect color perception.

• The appearance of a colored area within an image can be perceived differently, based on what surrounds it.

• The characteristics and condition of a document can have an impact on color consistency.

• Color requirements may differ between environments (e.g., in a business document environment, images are generally viewed on a monitor, whereas in a “print on demand” environment, scanned images are printed).

To ensure that your scanner is delivering the best image:

• Clean the scanner. Contamination within the scanner degrades image quality. (Refer to Chapter 5, Maintenance, for cleaning information.)

• Calibrate the scanner at least once per week.

• Make sure that the calibration target is clean and unwrinkled.

• Change the color table. Individual results may vary. The default color table provides robust image quality for a wide

range of input and applications. However , addi tional specialized color tables are available from within the Diagnos tic Software (for TWAIN only) for varying document types and applications needs, such as photographs, text for OCR, and so forth.

NOTES:Calibrate the scanner before you change the color table.

Color scanning is available only on the Color Scanner 3590C and Color Scanner 4500.

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Error Log The error log in the Diagnostic Software contains information

about any errors that have occurred during scanner operations. For more information about the error log, refer to “Error Log” in Chapter 6, Diagnostics.

NOTE: For more information about the Diagnostic Software features,

refer to the online help in the software.

Testing the System Two brief tests can be run to check scanner performance: self-test and

scan system test.

• A self-test checks the image processing hardware in your scanner.

• A scan system test checks the scanner’s ability to capture an image.

For more information about these test s, r efer to “Testing the System” in Chapter 6, Diagnostics.

NOTE: In order to perform a self-test or scan system test, the

Diagnostic Software must be installed on your PC.

Service Information If you are having a problem with your scanner, first perform the

appropriate tasks in this chapter or in Chapter 5, Maintenance, or Chapter 6, Diagnostics. The section “Problem Solving” in this chapter has a chart that may be useful in diagnosing problems.

If the problem persists and you believe that your scanner needs service, contact your resel ler directly. Your reseller will arrange for service.

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Moving the Scanner If it becomes necessary to move the scanner after install ation, you must

repack the scanner using the original packaging materials. If you do not have the original packaging materials, contact your

supplier to order a Scanner Relocation Kit (CAT No. 825-6083). To repack the scanner:

1. Power down the computer.

2. Turn off the scanner.

3. Disconnect the power cord from the back of the scanner.

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4. Disconnect the SCSI-2 cable from the back of the scanner.

5. Remove the output tray and set it aside for now.

6. Using two people, lift the scanner and place it in the foam bas e that

is inside the box.

7. Place the power cord in the box.

8. Cover the scanner with the bag.

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9. Place the foam cover on top of the scanner.

10.Place the output tray on top of the foam cover.

11. Close the box.

The scanner is now ready for moving.

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Problem Solving Occasionally, you may experience a problem with your scanner.

In many cases, you can easily fix the problem yourself. Try the solutions in the order in which they appear. To perform suggested maintenance or diagnostic tasks, refer to Chapter 5, Maintenance, or Chapter 6, Diagnostics.

Problem Possible Solution

The scanner will not scan/ feed documents

Make sure that:

• the power cord is plugged in and the power is on.

• the side access door and pod are completely closed.

• the printer access door (Scanner 3520DP or Color Scanner 4500DP) is completely closed.

• the proper power-up sequence w as followed and the software has enabled scanning.

• the top green indicator light on the front panel is on.

• documents are making contact with the feed module.

• the height of batched docum ents is less than:

 15.2 mm (0.6 in.) on a scanner using the Feed Module 150.  25.3 mm (1.0 in.) on a scanner using the Feed Module 250.

• for documents stac ked nea r the max imum height s li sted abov e, you position the batch 12.7 mm (0.5 in.) away from the baffle housing.

• documents meet specifications for size, weight, and height of batched documents, etc.

• for thicker documents, you press the gap release button during feeding.

• you check the feed module and separator roller for si gns of wear, and replace these parts if necessary.

• you try to scan a document using the Diagnostic Software.

Image quality is poor or has decreased

Make sure that:

• the lamps have been on at least three minutes.

• the scanner is calibrated (refer to “Calibrating the Scanner” in Chapter 6, Diagnostics).

• the imaging guides are clean (refer to “Imaging Guides” in Chapter 5, Maintenance).

• you use the Diagnostic Software to scan a document using different settings to see if image quality improves.

If unsatisfactory image quality persists, or if the scanner fails calibration, replace the lamps (refer to “Lamps” in Chapter 5, Maintenance). Be sure to calibrate the scanner after installing the new lamps. Make sure that the new lamps have been on at least three minutes before you calibrate.

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Problem Possible Solution

The first few scanned images are very dark

Both green indicator lights on the front panel are flashing

Make sure that the lamps have been on for at least 30 seconds, then scan the images again.

The 48-megabyte image buffer is full. Stop scanning momentarily and wait for the host computer to “catch up” with the scanner output. This will free up space in the image buf fer. Make sure that there are no problems with your scanning software.

The amber indicator light on the front panel is flashing

The red indicator light on the front panel is on or flashing

Most likely, a document jam has occurred in the paper transport area. Refer to “Clearing Document Jams” in this chapter.

If the red indicator is on, a failure (power-up, lamp, hardware, software, accessory, calibration, or multifeed) has occurr ed.

If the red indicator is flashing, an error (for example, a lost or corrupted image) has occurred.

Refer to “Error Log” in this chapter, then access the Diagnostic Software and check the error log for informati on.

Refer to the appropriate chapter (Chapter 5, Maintenance, Chapter 6, Diagnostics, and/or Chapter 7, Troubleshooting) to correct the problem identified in the erro r log.

Calibration has failed Make sure that:

• the lamps have been on at least three minutes.

• you are using a proper calibration target. Use a clean, blank sheet of white paper with a matte surface (not glossy). The calibration target should be wider than the document s you are scanning. It is best to use the 30.5 cm (12 in.) square calibration tar get available from Kodak. You may use a differ ent target if it meets the conditions above, but the target must be at least 20 cm (8 in.) in length.

• the imaging guides are clean (refer to “Imaging Guides” in Chapter 5, Maintenance).

• the transport area is clear of obstructions.

Try calibrat ion again. If calibrati on fa ils agai n, replace t he lamp s (ref er to “Lamps” in Chap ter 5, Maintenance). Be sure to calibrate the scanner after install ing the new lamps. Make sure the new lamps have been on at least three minutes before you calibrat e. If calibration still fails, request assistance.

“False” paper jams are occurring

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If the amber indicator light on the front panel is flashing, and no paper is jammed inside the scanner, make sure that the paper transport sensors are clean (refer to “Paper Path and Sensors” i n Chapter 5, Maintenance). Very dirty sensors can cause a false paper jam to be indicated.

Problem Possible Solution

Documents are jamming Make sure that:

• the output tray and guides are adjusted for the length of documents being scanned.

• all jammed documents have been removed from the paper transport area.

• documents meet specifications for size, weight, and height of batched documents, etc.

• the sensors, and the reflect ive tape opposite the sensors, are clean.

• the separator roller access cover is properly seated.

• the separator roller and feed module are clean and properly installed.

• the paper transport rollers are clean.

• the imaging guides behind the side access door are properly installed.

Documents are skewed during scanning

Make sure that:

• the feeder guides are adjusted to fit the documents being fed.

• documents are being fed perpendicular to the feed module.

• documents are being fed in the center of the feeder, with the full width of the feeder rollers making co ntact with all documents.

• the feed module, separator roller, and paper transport rollers are clean.

35.6 cm (14 in.) or longer documents are not feeding or are jamming

Make sure that:

• the input tray extender is opened to provide support for long documents.

• the output tray is adjusted for the length of the documents being scanned.

• the output tray is installed properly under the scanner. The output tray’s center rib must be loc ated in the center slot u nder the scanner so that you can easily slide the tray in or out.

Documents are multifeeding Make sure that:

• the leading edges of all batched documents are center ed under the automatic paper feeder so that each document comes in contact with the feeder rollers.

• the feed module and separator roller are clean and not worn.

• documents with an unusual texture or surface are fed manual ly.

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Problem Possible Solution

There are frequent multifeed detection errors

The output tray cannot be adjusted in or out

Roller marks appear on documents after scanning

The first few color images are very bright

On the Color Scanner 3590C, the back side of documents does not appear in color

On the Color Scanner 3590C, the patch docum ent is not detected; therefore, the scan mode does not change between color and bitonal (black and white)

Make sure that:

• multifeed thickness has been calibrat ed.

• the pod and side access door are completely closed.

Make sure the output tray is installed prope rly under the scanner. The output tray’s center rib must be located in the center slot under the scanner so that you can easily slide the tray in or out.

Clean the feed module rollers, separa tor roller, and drive rollers. Refer to Chapter 5, Maintenance.

Make sure that the lamps have been on at least three minutes, then scan the images again.

This is normal. Color scanning on the Color Scanner 3590C is for the front side of documents only.

Make sure that:

• patch detection is enabled in your software.

• the patch document meets specifications.

For more information, refer to “Switc hing Scan Modes” in Chapter 4, Using the Scanner.

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Kodak 3520D - Digital Science, 3500, 3590C, 4500, 3520DP User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual