Kodak 350 User Manual

Kodak EasyShare

photo printer 350

User’s Guide

www.kodak.com

For interactive tutorials, www.kodak.com/go/howto

Eastman Kodak Company
Rochester, New York 14650

© Eastman Kodak Company, 2006

All screen images are simulated.

The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use
of such marks is under license.

Kodak, EasyShare, and XtraLife are trademarks of Eastman Kodak Company.

P/N 4J4961_en

Front/top/side view

1

2

3

4

8

7

1 Cartridge-status light 5 Paper-tray cover

2 Paper-status light 6 Paper tray

3 On/Off button/light 7 Paper-tray door

4 Bluetooth button/light 8 USB device connector

6

Product features

5

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i

Product features

Back/top/side view

1

2

7

1 Power connector (DC-in) 4 Slot for paper path

2 USB connector (to computer) 5 Cartridge-release tab

3 Cooling vents 6 Color cartridge (inserted)

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6

5

7 Cartridge door

3

4

Table of contents 1

1 Getting started ......................................................................................1

Finding a location for your photo printer........................................................1

Handling and storing the cartridge and paper................................................2

Connecting the power...................................................................................3

Turning the power on/off...............................................................................3

Loading and removing the cartridge ..............................................................4

Loading paper into the tray ...........................................................................5

Loading and removing the paper tray ............................................................6

2 Printing from a Bluetooth® wireless technology device .......................7

Printing from a Bluetooth wireless technology enabled device........................7

3 Printing from a PictBridge enabled device ...........................................11

Printing from a PictBridge enabled camera...................................................11

4 Installing the software ........................................................................12

Installing the software.................................................................................12

5 Printing from a computer ....................................................................15

Connecting to a computer...........................................................................15

Canceling printing.......................................................................................17

6 Care and maintenance ........................................................................18

General care ...............................................................................................18

Cleaning the paper-feed roller .....................................................................19

Traveling with your photo printer.................................................................20

7 Troubleshooting ..................................................................................21

Printing problems........................................................................................21

Status lights................................................................................................28

Helpful links................................................................................................33

Telephone customer support .......................................................................34

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Table of contents

8 Appendix .............................................................................................35

Photo printer specifications .........................................................................35

Important safety instructions .......................................................................37

Upgrading your software and firmware........................................................37

Additional care and maintenance ................................................................38

Warranty.....................................................................................................38

Regulatory compliance ................................................................................41

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1 Getting started

Finding a location for your photo printer

■ Place the photo printer on a flat, clean, dust-free surface, in a dry location, and

out of direct sunlight.

■ Allow at least 5 in. (12.7 cm) clearance from the

5 in. (12.7 cm)

■ Avoid areas where ventilation ducts, open doors, or frequent passersby might

expose the photo printer and paper to high levels of dust and debris. Airborne dirt
particles can affect picture quality.

■ Allow enough space on all sides of the photo printer to let you connect and

disconnect cables, change the cartridge, and add paper.

back of the photo printer for paper travel.

■ For proper ventilation, make sure the top and back

of the photo printer are not blocked.

■ When connecting power or USB cables, keep the

cables clear of the paper path to the front and rear
of the photo printer.

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Getting started

Handling and storing the cartridge and paper

Handling and storing the cartridge

■ Keep cartridges out of the reach of children.

■ For best quality prints, store the cartridge in a location where the temperature does

not exceed 85

■ To avoid getting fingerprints on the ribbon, handle the cartridge by the spool ends.

■ Keep the cartridge away from direct sunlight and out of high-temperature

environments (such as a vehicle parked in the sun).

Handling and storing the paper

■ Keep the paper away from direct sunlight and out of high-temperature

environments (such as a vehicle parked in the sun).

° F (30° C).

■ To avoid fingerprints on the paper, handle it by the

edges. Do not touch the glossy side of the paper.

■ To store paper, remove the tray and close the cover

and door to keep out dust and debris. Store paper
flat.

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Getting started

Connecting the power

RISK OF ELECTRIC SHOCK:

Use only the AC power adapter included with your photo printer. Other adapters or
cords can damage your photo printer or computer.

1 Connect the AC power cord to the AC power

adapter, then to the back of the photo printer.

NOTE: The AC power cord included with your photo printer may not

require assembly, and may be different from the one shown.

2 Plug the AC power cord into a power outlet.

3 Press the On/Off button to turn on power (page 3).

The photo printer initializes and the button glows
steady green.

Purchase an AC power cord and other accessories
at www.kodak.com/go/accessories.

Turning the power on/off

■ Press the On/Off button to turn on power and

Bluetooth wireless technology.

■ Press it for 1 second to turn power off.

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3

Getting started

Loading and removing the cartridge

IMPORTANT:

Replace the cartridge when the Cartridge light glows red (see Status lights,

page 28).

The cartridge may lock if there is a paper error. Clear the paper error (see

Printing problems, page 21

) and make sure the Paper light is off before

you remove the cartridge.

Open the Cartridge door.

1

Rotate the cartridge spool

2

clockwise just enough
the ribbon slack.

IMPORTANT: Too many rotations

may reduce the number of prints
you can make.

to remove

Insert the cartridge into the

3

chamber until it clicks into

Cartridge-release

4

Close the door.

tab

• Replace the cartridge when the

Cartridge light glows red.

• To remove the cartridge, push

up on the Cartridge-release tab.

place

Cartridge light

.

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Loading paper into the tray

IMPORTANT:

Use only the PH series Kodak color cartridge & photo paper kit for this
printer. Do not use inkjet paper. Purchase Kodak photo paper kits at a
retailer of Kodak products, or visit

Getting started

www.kodak.com/go/accessories.

IMPORTANT:

Do not load more than 25 sheets of paper (see fill line, , inside tray).
Load paper with perforated tabs only. To avoid fingerprints, do not touch
the glossy side of the paper (page 2).

Slide the cover back until it "clicks"

1

into place, about 1.25 in. (3 cm).

click

Fan the sheets of paper to

2

separate and prevent sticking.

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Load the paper, logo side down.

3

5

Getting started

Loading and removing the paper tray

Open the Paper-tray door.

1

Slide the tray into the

2

it "snaps" into place.

IMPORTANT

passes 4 times and the print ejects before you
remove the print.

: When printing, wait until the paper

chamber until

Paper light

Red light: refill
the paper tray

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2 Printing from a Bluetooth®

wireless technology device

Printing from a Bluetooth wireless technology enabled device

The on-board Bluetooth wireless technology uses 2.0 technology, allowing you to
print from compatible Bluetooth technology enabled devices, including many personal
digital assistants (PDAs) and wireless mobile telephones. Use your wireless device to
review pictures, choose printing options, and print.

Bluetooth wireless technology is ready
when the light is on.

Bluetooth light

30 ft (10 m) or less

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Printing from a Bluetooth® wireless technology device

To print from a Bluetooth technology enabled phone or camera:

NOTE: Instructions may vary depending on your device. See your device user’s guide for details.

1 Select pictures to print.

2 Select an option to send, copy, beam, or print.

3 Select Bluetooth, if prompted.

4 Search and select KPP350-####.

Available Bluetooth technology wireless devices appear on your device, then
the Bluetooth light blinks to confirm the image is being received by the printer.

NOTE: If your device requires you to set authentication, enter pin number 0000 (default).

5 Follow prompts to confirm printing.

The selected images are sent to the photo printer for wireless printing. Wait until the
paper passes 4 times and the print ejects before you remove the print.

Removing the perforated tabs from the paper

IMPORTANT:

Remove perforated tabs only after printing. Paper missing perforated tabs
will not feed properly.

Fold the tabs up, then down.

1

Remove each tab and discard.

2

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Printing from a Bluetooth® wireless technology device

To configure Bluetooth wireless technology settings for the printer:

NOTE: For most situations, these advanced settings are optional.

1 Make sure the printer driver from the included EasyShare software CD is installed

on your computer. Then connect the printer to your computer with the USB cable.

2 Open the Kodak wireless printer configuration utility.

Windows OS

a From the Start menu, select Programs (or All Programs).

b Open the Kodak folder, then open the EasyShare printer folder.

c Select Kodak wireless printer configuration utility.

The configuration utility opens on your computer.

Mac OS X

a Open the finder window, then click the Applications button. (Or open the

Applications folder on your operating drive.)

b Open the Utilities folder, then double-click Printer Setup Utility.

c Double-click the printer from the list, then click Utility.

The configuration utility opens on your computer.

3 Next to Show, select Bluetooth.

4 Change settings as necessary. See the configuration utility Help for details.

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Printing from a Bluetooth® wireless technology device

Turning the Bluetooth wireless technology off

In communicable areas (such as an apartment), you may want to turn off the photo
printer’s Bluetooth wireless technology. This will prevent unwanted prints from being
printed and will prevent media waste.

To turn the Bluetooth wireless technology off:

■ Press the Bluetooth button. Press again to turn it

on.

To turn the default to always off:

■ Press and hold the Bluetooth button for 5 seconds.

Repeat to turn the default to always on.

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3 Printing from a PictBridge

enabled device

Printing from a PictBridge enabled camera

The photo printer offers PictBridge technology, which lets you print from a PictBridge
enabled device (such as a digital camera or camera phone).

1 Plug the USB connector from the PictBridge

enabled device into the USB device connector. Turn
on the device, if applicable.

2 Use your camera to review pictures, choose printing

options, and print. See your camera user’s guide for
details.

The paper cycles four times during the printing process
before the finished print is ejected. The first three
passes apply layers of yellow, magenta, and cyan colors
to the print, and the fourth pass applies the Kodak

TM

IMPORTANT:

XtraLife
image.

Wait until printing is complete before removing paper, the paper tray, or the
camera. Failure to do so can cause paper misfeeds or jams.

coating that protects and preserves the

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4 Installing the software

Installing the software

IMPORTANT:

1 Close all software applications that are open on your computer (including

anti-virus software).

2 Place the Kodak EasyShare software CD into the CD-ROM drive.

3 Load the software:

Windows OS—if the install window does not appear, choose Run from the Start

menu and type d:\setup.exe where d is the drive letter that contains the CD.

Mac OS X—double-click the CD icon on the desktop, then click the Install icon.

4 Follow the on-screen instructions to install the software.

■ Select Complete to automatically install the most commonly used applications.

IMPORTANT:

Add the printer for Mac OS X:

a Open the finder window, then click the Applications button. If you don’t see the

Applications button, open the Applications folder on your operating drive.

b Open the Utilities folder, then double-click Print Center.

c Click Add Printer.

d Select the photo printer, then click Add.

The photo printer is added to your computer.

Install EasyShare software before connecting the printer to the computer.

Select Custom to choose the applications you wish to install.

To use the photo printer with a computer, you must install the printer driver.
If you choose Custom, make sure the photo printer is selected. The printer
driver is automatically installed if you choose Complete.

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Installing the software

IMPORTANT:

5 Restart the computer if prompted. If you turned off anti-virus software, turn it back

on. See the anti-virus software manual for details.

For more information on installing the software, see the ReadMe file on the Kodak
EasyShare software CD. For information on the software applications included on the
Kodak EasyShare software CD, click the Help button in the EasyShare software.

When prompted, take a few minutes to electronically register your photo
printer and software. You must be connected to your Internet service
provider to register electronically. To register later, visit

www.kodak.com/go/register

.

Uninstalling the software

To remove the printer driver or EasyShare software from your computer, use the
following procedure:

Windows OS:

1 Open the Control Panel:

From the Start menu, select Settings, then select Control Panel. (On Windows XP
operating systems, depending on your configuration, Control Panel may be found
in the Start menu.)

2 Double-click Add/Remove Programs.

3 Select Kodak EasyShare software, then click Remove.

4 Select Modify to uninstall single components, such as the printer driver, or select

Remove to uninstall all components.

5 Follow the on-screen instructions. Restart the computer if prompted.

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Installing the software

Mac OS X:

1 Double-click the operating drive for your system.

2 Select Library, then select Printers.

3 Open the Kodak folder, then open the photo printer folder.

4 Double-click the photo printer uninstaller program.

5 Follow the on-screen instructions.

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5 Printing from a computer

Connecting to a computer

IMPORTANT:

Make sure your camera or other device is NOT connected when you
connect the photo printer to the computer.

1 Make sure Kodak EasyShare software is installed on

the computer (see Installing the software, page 12).

2 Turn the photo printer off.

3 Plug the labeled end of the USB cable (included)

into the labeled USB port on your computer. See
your computer documentation for details.

4 Plug the other end of the USB cable into the USB

connector on the back of the photo printer.

5 Turn on the photo printer.
NOTE: On Windows operating systems, a new hardware wizard runs

when the printer is connected for the first time. See your
computer documentation for details.

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Printing from a computer

Printing with Kodak EasyShare software

We recommend using Kodak EasyShare software (included) for printing pictures from
your computer. This software lets you take advantage of a wide range of features:

Kodak EasyShare

cards, picture organization, and more.

1 Make sure Kodak EasyShare software is installed (see page 12) and the photo

printer is connected to your computer (see page 15).

2 Click the My Collection tab.

3 Select the pictures you wish to print.

4 Click the Print at Home tab.

5 Search and/or select photo printer 350 as the current printer.

6 Change any other settings, such as paper size and print layout, then click Print.

IMPORTANT:

See the EasyShare software Help for details. For more information, and to download
the latest version of EasyShare software, visit www.kodak.com/go/easysharesw.

Gallery, full-color enhancement, picture editing, photo-greeting

Wait until printing is complete before removing paper or the paper tray.
Failure to do so can cause paper misfeeds or jams.

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Printing from a computer

Printing using other applications

1 Make sure the printer driver is installed (see page 12), and the photo printer is

connected to your computer (see page 15).

2 Open the pictures you wish to print in the application from which you want to

print.

3 Select Print or Page Setup from the File menu (depending on your application and

operating system).

4 Make sure the photo printer is selected as the current printer.

5 Change any other settings as needed, then click OK or Print. (Depending on your

application and operating system, you may first need to return to the main menu
and select Print from the File menu.)

IMPORTANT:

Wait until printing is complete before removing paper or the paper tray.
Failure to do so can cause paper misfeeds or jams.

Canceling printing

Windows 2000/XP OS:

1 Double-click the printer icon in the system tray.

2 Click the print job you want to cancel.

3 Select Document, then select

Mac OS X 10.3 or higher:

1 In Print Center, double-click the printer icon.

2 Click the print job you want to cancel, then select Delete.

Cancel.

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6 Care and maintenance

General care

IMPORTANT:

■ To clean, wipe the outside of the photo printer with a clean, dry cloth.

■ Avoid placing objects on the photo printer.

■ Keep the photo printer, accessories, and supplies away from direct sunlight and

out of high-temperature environments (such as a vehicle parked in the sun).

■ When storing, remove the paper tray, then close the paper-tray cover and

paper-tray door to keep out dust and debris. Store paper flat.

Always disconnect the power before cleaning. Do not use harsh or abrasive
cleaners or organic solvents on the photo printer or any of its parts.

■ Support the photo printer and tray by placing it on a

flat, level surface. Do not block the cooling vents.

■ Avoid blocking the back of the photo printer and

paper-tray exit.

■ Keep power and USB cables away from the paper

path.

■ Keep the surrounding area vacuumed and

litter-free.

■ Protect the photo printer from tobacco smoke, dust,

sand, and liquid spills.

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Care and maintenance

Cleaning the paper-feed roller

To prevent misfeeds and to make sure your pictures look their best, we recommend
that you keep the paper-feed roller clean. Inspect the roller weekly for debris particles,
and clean if necessary.

IMPORTANT:

1 Unplug the AC power cord from the power outlet.

2 Remove the paper tray from the photo printer, and leave the paper-tray door open.

3 Lightly moisten a lint-free cloth with water.

IMPORTANT:

Unplug the power before cleaning the roller.

Do not use cotton or cotton swabs to clean the paper-feed roller.

4 Use the moistened cloth to gently wipe clean the

surface of the roller. Advance the roller with your
thumb and continue cleaning.

5 Allow the roller to fully dry before reconnecting the

power.

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19

Care and maintenance

Traveling with your photo printer

IMPORTANT:

1 Turn off the photo printer. Disconnect all cables.

2 Remove the Paper tray from the photo printer; close the Paper-tray cover and the

Paper-tray door on the photo printer.

3 Repack the photo printer in the original packing box, or use the optional photo

printer travel bag.

Purchase an AC power cord, photo printer travel bag, and other accessories at a
retailer of Kodak products, or visit www.kodak.com/go/accessories.

When traveling, keep the photo printer, accessories, and supplies away
from direct sunlight and out of high-temperature environments (such as a
vehicle parked in the sun).
Consider purchasing the AC power cord for the region to which you are
traveling.

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7 Troubleshooting

For step-by-step product support, visit www.kodak.com/go/photoprinters and select
Interactive Troubleshooting and Repairs.

Printing problems

Status Possible solution

Paper does not
feed

(Paper light may
glow steady red)

IMPORTANT:

■ Paper tray may be empty. Load paper (page 5), re-fill the tray, then press

On/Off button.

■ Check paper:

1 Remove Paper tray (page 6).

2 Inspect paper supply: make sure paper is not damaged or removable

3 Carefully "fan" paper to keep sheets from sticking together.

4 Re-fill Paper tray. Do not exceed fill line.

5 Re-load paper tray, then press On/Off button to resume printing.

■ Clean Paper-feed roller (page 19).

Use only the PH series Kodak color cartridge & photo paper kit
for your photo printer. Do not use inkjet paper.

tabs are not detached. Reload with new paper, if necessary.

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Troubleshooting

Status Possible solution

Multiple sheets
of paper are
pulled through
printer

1 Remove Paper tray (page 6).
2 Remove paper supply from Paper tray. Carefully "fan" paper to keep

sheets from sticking together.

3 Re-fill Paper tray. Do not exceed fill line.
4 Re-load Paper tray, then press On/Off button to resume printing.

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Status Possible solution

Printer jammed
(Paper light,

Cartridge light,
and/or On/Off
light may blink
quickly)

IMPORTANT:

■ If Paper light blinks quickly:

Use only the PH series Kodak color cartridge & photo paper kit
for your photo printer. Do not use inkjet paper.

1 Remove Paper tray (page 6).

2 Disconnect power from photo printer for 5 seconds, then reconnect

power.

Carefully remove paper if it does not automatically eject.

IMPORTANT:

3 Remove paper supply from Paper tray. Carefully "fan" paper to keep

sheets from sticking together.

4 Re-fill Paper tray. Do not exceed fill line.

5 Re-load Paper tray, then press On/Off button to resume printing.

■ If Cartridge light blinks quickly, check cartridge.

IMPORTANT:

The cartridge may lock if there is a paper error. Clear the paper
error and make sure the Paper light is off before attempting to
remove the cartridge (see Paper light under

page 28

Remove cartridge, remove any slack from ribbon, then reload cartridge
(page 4). Press On/Off button to resume printing.

Troubleshooting

Always check the paper slot on the back of the photo

printer for jammed paper.

Status lights,

).

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23

Troubleshooting

Status Possible solution

Printing stops
during mid-print

(paper stops
feeding and
Paper light
and/or On/Off
light may blink)

IMPORTANT:

■ Check paper:

1 Remove Paper tray (page 6).

2 Check paper slot on back of photo printer.

3 Remove loose paper from photo printer. For paper jam, see page 23.

4 Inspect paper supply: make sure removable tabs are not detached

from paper. Reload with new paper.

5 Carefully "fan" paper to keep sheets from sticking together.

6 Re-fill tray. Do not exceed fill line.

7 Re-load Paper tray, then press On/Off button to resume printing.

■ Clean Paper-feed roller (page 19).

Print smudged

Print spotted

■ Fingerprints may be on glossy side of paper. Handle paper by edges or by

removable tabs.

■ Check for dirty paper; wipe paper gently with dry, lint-free cloth to

remove dirt. For excessive dirt or debris, thoroughly clean Paper tray and
load new paper (page 5). Check and clean Paper-feed roller (page 19).

NOTE:

Keep paper in the original protective wrap and remove and close the Paper tray and
Paper-tray door to keep dust and debris from collecting on the paper or inside the photo

page 2

printer (

Use only the PH series Kodak color cartridge & photo paper kit
for your photo printer. Do not use inkjet paper.

).

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Status Possible solution

Print too
light or under-

IMPORTANT:

Use only the PH series Kodak color cartridge & photo paper kit
for your photo printer. Do not use inkjet paper.

exposed

■ Load paper with Kodak logo facing down (page 5).

■ Turn flash off. See camera user’s guide for details.

■ Adjust exposure compensation on camera. See camera user’s guide for

details.

■ Edit picture using Kodak EasyShare software on computer. See EasyShare

software Help for details.

Print too dark,
overexposed, or
discolored

■ Reposition camera for more available light. See camera user’s guide for

details.

■ Use fill flash or change position so light not behind subject. See your

camera user’s guide for details.

■ Turn flash on. See camera user’s guide for details.

■ Adjust exposure compensation on camera. See camera user’s guide for

details.

■ Move so distance between you and subject is within effective flash

range, then take the picture. See camera user’s guide for details.

■ Edit picture using Kodak EasyShare software on computer. See EasyShare

software Help for details.

■ Move photo printer from direct sunlight; operate in

temperature-controlled environment.

■ Do not block cooling vents; keep them clean (page 1).

Troubleshooting

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25

Troubleshooting

Status Possible solution

Pictures are
cropped

A selected
picture does not
print

Nothing
happens when
trying to print

Nothing
happens when
trying to print
(from PictBridge
enabled device)

Nothing
happens when
trying to print
(from computer)

■ Adjust cropped pictures using Kodak EasyShare software on computer.

■ Select proper paper size in print options if printing from an application on

computer.

■ Image file may be corrupt. Review picture on camera or computer and

delete, if necessary.

■ The image file may not be JPEG format. The photo printer can only print

JPEG files in standalone mode. Connect to computer (page 15) and use
EasyShare software to print BMP and TIFF formats.

■ Check power connections (page 3).

■ Remove Paper tray; make sure paper properly loaded (page 5).

■ Load paper when Paper light glows steady red (page 5).

■ Make sure cartridge is properly loaded (page 4). Load new cartridge

when Cartridge light is on.

■ Check USB connections from PictBridge enabled device to photo printer

(page 11).

■ Re-establish connection: disconnect USB cable from PictBridge enabled

device to photo printer, then reconnect.

■ Make sure at least one picture is in PictBridge enabled device’s internal

memory or memory card.

■ Make sure computer meets minimum system requirements. Upgrade your

system, if necessary.

■ Check USB connections from photo printer to computer (page 15).

■ Access printer menu for your system. Remove any check marks next to

Pause Printing and Offline.

■ Close unnecessary software applications. Disconnect USB cable from

photo printer to computer (page 15), then reconnect.

■ Install Kodak EasyShare software (page 12). For Custom installation,

install printer driver.

■ Uninstall Kodak EasyShare software (page 13), then reinstall.

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Status Possible solution

NOTE:

Printing slow

When printing a large number of prints, printing may slow down to prevent the print
head from overheating.

■ Move photo printer from direct sunlight; operate in

temperature-controlled environment.

■ Do not block cooling vents; keep them clean (page 1).

■ Close unnecessary software applications.

■ Make sure computer meets minimum system requirements. Upgrade

system, if necessary.

Unable to
remove
cartridge (Paper
light may glow
steady amber or
blink)

IMPORTANT:

■ Reload or fill Paper tray (page 5).

■ Clear paper jam (page 23).

■ Disconnect power, then reconnect (page 3).

IMPORTANT:

The cartridge may lock if there is a paper error. Clear the paper
error and make sure the Paper light is off before attempting to
remove the cartridge (see Paper light under

page 28

Upon reconnecting the power, the cartridge may advance to the
next picture slot on the ribbon, resulting in a supply mismatch.

Paper runs out
before color
cartridge (or
vice versa)

■ Supply mismatch results may include:

—Scrapping of paper due to jams or other errors
—Gradual advancement of cartridge ribbon when removing ribbon slack

or clearing jams

—Advancement of cartridge ribbon when reconnecting power to

unlock cartridge

Supply mismatch likely to occur in continuous use of photo printer. Keep
cartridge and paper supply synchronized by discarding unused cartridge
or paper when one or other fully depleted.

Troubleshooting

Status lights,

).

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27

Troubleshooting

Status Possible solution

Nothing
happens when
printing from
Bluetooth
technology
enabled device

■ Internal Bluetooth wireless technology radio is off. Press Bluetooth

button, then try again.

■ Move within range of Bluetooth wireless technology radio signal 30 ft

(10 m).

■ Device does not find printer. On device, turn wireless technology on, then

repeat the discovery process.

■ Device does not use OPP (Object Push Profile), FTP (File Transfer

Protocol), or BPP (Basic Printer Profile) profile.

Status lights

On/Off light

Light status Cause Action/solution

Light off Power off. Connect power, then press On/Off

button to turn power on.

Light glows steady Photo printer ready for printing. None required.

Light blinks Photo printer printing. None required.

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Troubleshooting

Bluetooth light

Light status Cause Action/solution

Light off Photo printer not ready to accept image. Press Bluetooth button.

Light glows steady Photo printer ready to accept image. None required.

Light blinks Image being received by the photo printer. None required.

Cartridge light

Light status Cause Action/solution

IMPORTANT:

The cartridge may lock if there is a paper error. Clear
the paper error and make sure the Paper light is off
before attempting to remove the cartridge (see Paper
light under

Status lights, page 28).

Light off Cartridge properly installed and

working normally.

Light glows steady red Cartridge depleted or

uninstalled.

Cartridge incorrectly loaded or
seated.

Light blinks

Light blinks concurrently with
Paper light: corrupt or invalid
image file.

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None required.

Load new cartridge (page 5), then
press On/Off button.

Remove and re-load cartridge
(page 5), then press On/Off button.

None required.

29

Troubleshooting

Cartridge light

Light status Cause Action/solution

Light blinks alternating with
Paper light: incorrect cartridge
and/or paper loaded.

Paper light

Light status Cause Action/solution

IMPORTANT:

The color cartridge may lock in place if there is a

Use only the PH series Kodak color
cartridge & photo paper kit for your
photo printer.

paper error. Do not attempt to remove the cartridge
without first clearing the paper error. Make sure the
Paper light is off before attempting to remove the
cartridge (see Paper light under Status lights,

page 28).

Light off Paper tray properly loaded with ample supply

of paper.

None required

30 www.kodak.com/go/support

Troubleshooting

Paper light

Light status Cause Action/solution

Light glows steady Paper tray empty. Load paper, then press

On/Off button.

Paper tray not loaded or improperly loaded. Remove Paper tray,

check that paper is
properly loaded, and
re-load. Press On/Off
button to resume
printing.

Paper did not feed; removable tabs may be
missing or sheets may be stuck together.

Paper-feed roller may be dirty. Clean roller.

Check paper supply.
Reload with new paper,
then press On/Off
button.

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31

Troubleshooting

Paper light

Light status Cause Action/solution

Light blinks Paper jam. Clear jam, then press

On/Off button.

Printing stopped during mid-print; paper may
be damaged or missing removable tabs.

Light blinks concurrently with Cartridge light:
corrupt or invalid image file.

Light blinks alternating with Cartridge light:
incorrect cartridge and/or paper loaded.

Remove loose paper.
Check the paper supply.
Reload with new paper,
then press On/Off
button.

None required.

Use only the PH series
Kodak color cartridge &
photo paper kit for your
photo printer.

Still having problems?

Visit www.kodak.com/go/support, see Helpful links, page 33, or contact your camera
manufacturer.

32 www.kodak.com/go/support

Helpful links

Troubleshooting

Photo
printer

Software Get information on EasyShare

Other Get support for Kodak docks,

Email, write, or phone Kodak www.kodak.com/go/contact

Get support for your product (FAQs,
troubleshooting information, etc.)

Purchase full range of digital camera
and dock accessories.

Download latest printer software,
firmware and drivers

See online tutorials www.kodak.com/go/howto

software

Get help with the Windows operating
system and working with digital
pictures

cameras, software, accessories, more

Get information on Kodak EasyShare
photo printers

Get information on Kodak inkjet
products

Optimize your printer for truer, more
vibrant colors

Register your photo printer www.kodak.com/go/register

www.kodak.com/go/photoprinters

www.kodak.com/go/accessories

www.kodak.com/go/photoprinterdownloads

www.kodak.com/go/easysharesw

(or click the Help button in the EasyShare
software)

www.kodak.com/go/pcbasics

www.kodak.com/go/support

www.kodak.com/go/photoprinters

www.kodak.com/go/inkjet

www.kodak.com/go/onetouch

www.kodak.com/go/support

33

Troubleshooting

Telephone customer support

If you have questions concerning the operation of the software or printer, you may
speak with a customer support representative. Have this information available:

■ Computer model, Operating system

■ Processor type and speed (MHz)

■ Amount of memory (MB) and free hard

disk space

Australia 1800 147 701 New Zealand 0800 440 786

Austria 0179 567 357 Norway 23 16 21 33

Belgium 02 713 14 45 Philippines 1 800 1 888 9600

Brazil 0800 891 4213

Canada 1 800 465 6325 Portugal 021 415 4125

China 800 820 6027 Russia 8 495 929 9166

Denmark 3 848 71 30 Singapore 800 6363 036

Ireland 01 407 3054 Spain 91 749 76 53

Finland 0800 1 17056 Sweden 08 587 704 21

France 01 55 1740 77 Switzerland 01 838 53 51

Germany 069 5007 0035 Taiwan 0800 096 868

Greece

Hong Kong 800 901 514

India 91 22 617 5823 United Kingdom 0870 243 0270

Italy 02 696 33452 United States 1 800 235 6325

Japan 03 5540 9002

Korea 080 708 5600 International Toll Line [phone]

Netherlands 020 346 9372 International Toll Fax [phone]

00800 44140775

■ Photo printer serial number

■ Version of Kodak EasyShare software

■ Exact error message you received

Poland 00800 4411625

Thailand 001 800 631 0017

Turkey 00800 448827073

585 781 6231 (toll)

34 www.kodak.com/go/support

8 Appendix

Photo printer specifications

Photo printer specifications

Printing process Thermal dye transfer

Operating environment
(for optimum picture
quality)

Power (via AC power
adapter)

Print speed Bluetooth/PictBridge enabled device: 120 seconds

Print options Color, black & white, sepia

Size Without paper tray: 2.7 x 6.9 x 5.2 in. (68 x 174 x 132 mm)

Weight Without paper tray: 33.3 oz (943 g)

Print size 4 x 6 in. (10.2 x 15.2 cm)

Temperature: 50 to 95 ° F (10 to 35 ° C)
Humidity: 10% to 86% RH

Output: 24 V DC
Input:

100 V to 120 V AC @ 50/60 Hz, via AC power adapter (US and
Canada only)

100 V to 240 V AC @ 50/60 Hz, via AC power adapter (all other
countries)

Consumption while printing: 60 watts maximum

USB connection to computer: 90 seconds
NOTE: Printer may slow down when thermal head needs to cool. Print speed is

dependent on picture size, number of continuous prints, and environmental
conditions.

With paper tray: 2.7 x 6.9 x 11.6 in. (68 x 174 x 295 mm)

With paper tray: 38.7 oz (1098 g)

www.kodak.com/go/support 35

Appendix

Photo printer specifications

Paper size with
perforated tabs

Picture resolution 300 ppi, continuous tone

Compatible input devices USB 2.0 port, PictBridge enabled camera, Bluetooth version 2.0

4 x 7.25 in. (10.2 x 18.4 cm)

wireless technology enabled—OBEX OPP, FTP, & BPP profiles.

36 www.kodak.com/go/support

Appendix

Important safety instructions

Using this product

■ Read and follow these instructions before using Kodak products. Always follow

basic safety procedures.

■ Use only a USB-certified computer. Contact your computer manufacturer if you

have questions.

■ The use of an accessory attachment that is not recommended by Kodak, such as an

AC adapter, may cause fire, electric shock, or injury.

CAUTION:

Do not disassemble this product; there are no user-serviceable parts
inside. Refer servicing to qualified service personnel. Do not expose
this product to liquid, moisture, or extreme temperatures. Kodak AC
adapters and battery chargers are intended for indoor use only. The
use of controls, adjustments, or procedures other than those specified
herein may result in exposure to shock and/or electrical or mechanical
hazards.

Upgrading your software and firmware

Download the latest versions of the software included on the Kodak EasyShare
software CD and the photo printer firmware (the software that runs on the photo
printer). Visit www.kodak.com/go/photoprinterdownloads.

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37

Appendix

Additional care and maintenance

■ Do not allow chemicals, such as suntan lotion, to come into contact with the

painted surface of the photo printer.

■ If the photo printer has been subjected to inclement weather or you suspect water

has gotten inside the photo printer, turn off the photo printer and remove the
paper tray and color cartridge. Allow all components to air-dry for at least 24 hours
before using the photo printer again. If this does not resolve the problem, contact
customer support (see page 34).

■ Connect a tripod directly to the camera; do not connect a tripod to the printer.

■ Service agreements are available in some countries. Contact a dealer of Kodak

products for more information.

■ The photo printer and the AC power adapter contain a small amount of lead in the

circuit board. Disposal of this material may be regulated due to environmental
considerations.

Disposal of the color cartridge is not regulated and should not be subject to state
or local landfill, incineration, or recycling requirements.

For more disposal or recycling information, contact your local authorities. In the
US, visit the Electronics Industry Alliance Web site at www.eiae.org.

Warranty

Limited warranty

Kodak warrants Kodak consumer electronic products and accessories ("Products"),
excluding batteries, to be free from malfunctions and defects in both materials and
workmanship for one year from the date of purchase.

Retain the original dated sales receipt. Proof of the date of purchase will be required
with any request for warranty repair.

38 www.kodak.com/go/support

Appendix

Limited warranty coverage

Warranty service is only available from within the country where the Products were
originally purchased. You may be required to ship Products, at your expense, to the
authorized service facility for the country where the Products were purchased.

Kodak will repair or replace Products if they fail to function properly during the
warranty period, subject to any conditions and/or limitations stated herein. Warranty
service will include all labor as well as any necessary adjustments and/or replacement
parts. If Kodak is unable to repair or replace a Product, Kodak will, at its option,
refund the purchase price paid for the Product provided the Product has been
returned to Kodak along with proof of the purchase price paid. Repair, replacement,
or refund of the purchase price are the sole remedies under the warranty.

If replacement parts are used in making repairs, those parts may be remanufactured,
or may contain remanufactured materials. If it is necessary to replace the entire
Product, it may be replaced with a remanufactured Product. Remanufactured
Products, parts and materials are warranted for the remaining warranty term of the
original Product, or 90 days after the date of repair or replacement, whichever is
longer.

Limitations

This warranty does not cover circumstances beyond Kodak’s control. This warranty
does not apply when failure is due to shipping damage, accident, alteration,
modification, unauthorized service, misuse, abuse, use with incompatible accessories
or attachments (such as third party ink or ink tanks), failure to follow Kodak’s
operation, maintenance or repacking instructions, failure to use items supplied by
Kodak (such as adapters and cables), or claims made after the duration of this
warranty.

Kodak makes no other express or implied warranty for this product, and
disclaims the implied warranties of merchantability and fitness for a
particular purpose. In the event that the exclusion of any implied warranty is

ineffective under the law, the duration of the implied warranty will be one year from
the purchase date or such longer period as required by law.

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39

Appendix

The option of repair, replacement, or refund is Kodak’s only obligation. Kodak will not
be responsible for any special, consequential or incidental damages resulting from the
sale, purchase, or use of this product regardless of the cause. Liability for any special,
consequential or incidental damages (including but not limited to loss of revenue or
profit, downtime costs, loss of the use of the equipment, cost of substitute
equipment, facilities or services, or claims of your customers for such damages
resulting from the purchase use or failure of the Product), regardless of cause or for
breach of any written or implied warranty is expressly disclaimed.

Your rights

Some states or jurisdictions do not allow exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
Some states or jurisdictions do not allow limitations on how long an implied warranty
lasts, so the above limitation may not apply to you.

This warranty gives you specific rights, and you may have other rights which vary from
state to state or by jurisdiction.

Outside the United States and Canada

In countries other than the United States and Canada, the terms and conditions of
this warranty may be different. Unless a specific Kodak warranty is communicated to
the purchaser in writing by a Kodak company, no warranty or liability exists beyond
any minimum requirements imposed by law, even though defect, damage, or loss may
be by negligence or other act.

40 www.kodak.com/go/support

Regulatory compliance

FCC compliance and advisory

Appendix

Kodak EasyShare photo printer 350

This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not
installed or used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures: 1) reorient
or relocate the receiving antenna; 2) increase the separation between the equipment
and the receiver; 3) connect the equipment to an outlet on a circuit different from that
to which the receiver is connected; 4) consult the dealer or an experienced radio/TV
technician for additional suggestions.

Any changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment. Where shielded
interface cables have been provided with the product or specified additional
components or accessories elsewhere defined to be used with the installation of the
product, they must be used in order to ensure compliance with FCC regulation.

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41

Appendix

FCC and Industry Canada

This device complies with Industry Canada RSS-210 and FCC Rules. Operation is
subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.

Canadian DOC statement

DOC Class B Compliance—This Class B digital apparatus complies with Canadian

ICES-003.

Observation des normes-Class B—Cet appareil numérique de la classe B est
conforme à la norme NMB-003 du Canada.

Australian C-Tick

N137

Waste Electrical and Electronic Equipment labeling

In the European Union, do not discard the product as unsorted municipal waste.
Contact your local authorities or go to www.kodak.com/go/recycle for recycling
program information.

Korea Class B ITE

42 www.kodak.com/go/support

Appendix

VCCI Class B ITE

English translation:

This is a Class B product based on the standard of the Voluntary Control Council for
Interference from Information Technology Equipment (VCCI). If this is used near a
radio or television receiver in a domestic environment, it may cause radio interference.
Install and use the equipment according to the instruction manual.

www.kodak.com/go/support

43