KitchenAid KURO24LSBX User Manual

REFRIGERATOR

OVERLAY MODEL

Use & Care Guide

For questions about features, operation/performance, parts, accessories, or service, call: 1-800-422-1230 or visit our website at...

www.kitchenaid.com

In Canada, call: 1-800-807-6777, or visit our website at www.KitchenAid.ca

REFRIGERADOR

MODELO RECUBIERTO

Manual de uso y cuidado

Para consultas respecto a características, operación/desempeño, partes, accesorios o servicio, llame al: 1-800-422-1230

En Canadá, llame al: 1-800-807-6777 o visite nuestra página de internet www.KitchenAid.ca

o visite nuestra página de internet...

www.kitchenaid.com

RÉFRIGÉRATEUR

MODÈLE OVERLAY

Guide d’utilisation et d’entretien

Au Canada, pour assistance, installation ou service, composez le 1-800-807-6777 ou visitez notre site web à...

www.KitchenAid.ca

Table of Contents/Índice/Table des matières..................................................................2

2300275B / 8336411962500

TABLE OF CONTENTS

REFRIGERATOR SAFETY .............................................................3

Proper Disposal of Your Old Refrigerator....................................3

INSTALLATION INSTRUCTIONS..................................................4

Tools and Parts ............................................................................4

Custom Overlay Panel .................................................................4

Location Requirements................................................................5

Electrical Requirements ...............................................................5

Unpack the Refrigerator...............................................................5

Install Custom Overlay Panel.......................................................6

Door Closing.................................................................................7

Base Grille ....................................................................................8

REFRIGERATOR USE....................................................................8

Normal Sounds ............................................................................8

Using the Control .........................................................................8

REFRIGERATOR FEATURES ........................................................8

Split-level Shelf.............................................................................8

ÍNDICE

SEGURIDAD DEL REFRIGERADOR...........................................14

Cómo deshacerse de su viejo refrigerador ...............................14

INSTRUCCIONES DE INSTALACIÓN.........................................15

Piezas y herramientas................................................................15

Panel recubierto a la medida .....................................................15

Requisitos de ubicación.............................................................16

Requisitos eléctricos..................................................................16

Desempaque el refrigerador ......................................................17

Cómo instalar el panel recubierto a la medida..........................17

Cómo cerrar la puerta ................................................................19

Rejilla de la base ........................................................................19

USO DE SU REFRIGERADOR.....................................................19

Sonidos normales ......................................................................19

Uso del control...........................................................................20

CARACTERÍSTICAS DEL REFRIGERADOR..............................20

Estante en dos niveles ...............................................................20

Lower Shelf...................................................................................9

Wire Storage Bin ..........................................................................9

DOOR FEATURES ..........................................................................9

Can Rack......................................................................................9

Door Bin........................................................................................9

REFRIGERATOR CARE .................................................................9

Cleaning........................................................................................9

Changing the Light Bulb.............................................................10

Vacation and Moving Care.........................................................10

TROUBLESHOOTING ..................................................................10

ASSISTANCE OR SERVICE.........................................................12

In the U.S.A. ...............................................................................12

In Canada ...................................................................................12

Accessories ................................................................................12

WARRANTY ..................................................................................13

Estante inferior............................................................................20

Depósito de alambre..................................................................20

CARACTERÍSTICAS DE LA PUERTA .........................................21

Portalatas....................................................................................21

Recipiente de la puerta ..............................................................21

CUIDADO DEL REFRIGERADOR................................................21

Limpieza .....................................................................................21

Cómo cambiar el foco................................................................22

Cuidado durante las vacaciones y mudanzas...........................22

SOLUCIÓN DE PROBLEMAS......................................................23

AYUDA O SERVICIO TÉCNICO...................................................25

En los EE.UU. .............................................................................25

En Canadá..................................................................................25

Accesorios..................................................................................25

GARANTÍA.....................................................................................26

TABLE DES MATIÈRES

SÉCURITÉ DU RÉFRIGÉRATEUR ..............................................27

Mise au rebut de votre vieux réfrigérateur.................................27

EXIGENCES D’INSTALLATION...................................................28

Outillage et pièces......................................................................28

Panneau décoratif personnalisé ................................................28

Exigences d’emplacement.........................................................29

Spécifications électriques..........................................................29

Déballage du réfrigérateur .........................................................30

Installation du panneau décoratif personnalisé.........................30

Fermeture de la porte.................................................................32

Grille de la base..........................................................................32

UTILISATION DU RÉFRIGÉRATEUR..........................................32

Sons normaux ............................................................................32

Utilisation de la commande .......................................................33

CARACTÉRISTIQUES DU RÉFRIGÉRATEUR ...........................33

Tablette à deux niveaux.............................................................33

Tablette inférieure.......................................................................33

Compartiment de rangement métallique...................................33

CARACTÉRISTIQUES DE LA PORTE.........................................34

Porte-cannettes..........................................................................34

Balconnet de porte.....................................................................34

ENTRETIEN DU RÉFRIGÉRATEUR ............................................34

Nettoyage ...................................................................................34

Changement de l'ampoule d'éclairage......................................35

Précautions à prendre pour les vacances

et avant un déménagement .......................................................35

DÉPANNAGE.................................................................................36

ASSISTANCE OU SERVICE.........................................................38

Aux États-Unis............................................................................38

Au Canada..................................................................................38

Accessoires ................................................................................38

GARANTIE.....................................................................................39

REFRIGERATOR SAFETY

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”

These words mean:

You can be killed or seriously injured if you don't immediately

DANGER

WARNING

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING:

■

Plug into a grounded 3 prong outlet.

■

Do not remove ground prong.

■

Do not use an adapter.

■

Do not use an extension cord.

■

Disconnect power before servicing.

■

Replace all parts and panels before operating.

To reduce the risk of fire, electric shock, or injury when using your refrigerator, follow these basic precautions:

SAVE THESE INSTRUCTIONS

follow instructions.

can be killed or seriously injured if you don't

You instructions.

■

Remove doors from your old refrigerator.

■

Use nonflammable cleaner.

■

Keep flammable materials and vapors, such as gasoline, away from refrigerator.

■

Use two or more people to move and install refrigerator.

Proper Disposal of Your Old Refrigerator

WARNING

Suffocation Hazard Remove doors from your old refrigerator. Failure to do so can result in death or brain damage.

IMPORTANT: Child entrapment and suffocation are not problems of the past. Junked or abandoned refrigerators are still dangerous – even if they will sit for “just a few days.” If you are getting rid of your old refrigerator, please follow these instructions to help prevent accidents.

Before You Throw Away Your Old Refrigerator or Freezer:

■ Take off the door.

■ Leave the shelves in place so that children may not easily

climb inside.

INSTALLATION INSTRUCTIONS

Tools and Parts

TOOLS NEEDED:

Gather the required tools and parts before starting installation. Read and follow the instructions provided with any tools listed

here.

■ Hand drill or electric drill

(properly grounded)

■ ¹⁄₂" Brad point doweling

drill bit

■ Phillips screwdriver

■ Scissors

■ Masking tape

■ Tape measure

■ Petroleum jelly

PARTS NEEDED:

Custom Overlay Door Panel—See “Overlay Panel—Rear View.” Hardware (Optional)

PARTS SUPPLIED:

■ Flat-head screws (8)

■ Round-head screws (8)

■ Overlay plates (2)

■ Overlay hooks (4)

Custom Overlay Panel

If you plan to install a custom overlay panel, you will need to create the panel yourself or consult a qualified cabinetmaker or carpenter. See dimension drawings for panel specifications.

IMPORTANT:

■ The thickness of the wood overlay must be ³⁄₄" (1.91 cm).

■ Overlay panel must not weigh more than 20 lbs (9.07 kg).

■ Overlay panel weighing more than recommended may

cause damage to your refrigerator.

Overlay Panel—Rear View

Create the custom overlay panel using the dimensions shown.

¹³⁄₃₂

⁵⁄₁₆

(3.33 cm)

(11.2 cm)

Install Overlay Hooks

Using a Phillips screwdriver and eight flat-head screws attach the overlay hooks to the back of the overlay panel. See “Overlay Panel–Rear View,” for overlay hook locations.

A. Overlay hooks (4)

Door Hinge Holes

■ The views of the top and bottom hinge pin hole show a right-

hand hinge. Mirror the image for a left-hand hinge.

■ We recommend using a C-Clamp and two pieces of scrap

wood (front and back) to help reinforce the overlay panel when drilling the hinge pin holes.

1. Using a ¹⁄₂" Brad point doweling drill bit, drill a ¹⁄₂" (1.27 cm)

deep hole into the top of the overlay panel for the top hinge pin as shown.

Top View

¹⁄₂"

(1.2 cm)

⁵⁄₁₆

(3.33 cm)

Front Surface

⁷⁄₈

(75.88 cm)

¹⁷⁄₃₂"

(1.35 mm)

Back Surface

A. Radius 5.0

2. Drill a ¹⁄₂" (1.27 cm) deep hole in the bottom of the overlay

panel for the bottom hinge pin as shown.

¹⁄₂

(6.4 cm)

A. Overlay hook locations

³⁄₄

(60.33 cm)

Bottom View

¹⁄₂"

(1.2 cm)

Front Surface

Electrical Requirements

WARNING

¹⁷⁄₃₂"

(1.35 mm)

A. Radius 5.0

Back Surface

Location Requirements

WARNING

Explosion Hazard

Keep flammable materials and vapors, such as gasoline, away from refrigerator.

Failure to do so can result in death, explosion, or fire.

To ensure proper ventilation for your refrigerator, allow for a ¹/₄" (6.35 mm) space on each side and at the top. When installing your refrigerator next to a fixed wall, leave 2¹⁄₂" (6.35 cm) minimum clearance on the hinge side to allow for the door to swing open.

NOTE: It is recommended that you do not install the refrigerator near an oven, radiator, or other heat source. Do not install in a location where the temperature will fall below 55°F (13°C). For best performance, do not install the refrigerator behind a cabinet door or block the base grille.

Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death,

fire, or electrical shock.

Before you move your refrigerator into its final location, it is important to make sure you have the proper electrical connection.

Recommended grounding method

A 115 Volt, 60 Hz., AC only, 15– or 20–amp fused, grounded electrical supply is required. It is recommended that a separate circuit serving only your refrigerator be provided. Use an outlet that cannot be turned off by a switch. Do not use an extension cord.

NOTE: Before performing any type of installation, cleaning, or removing a light bulb, unplug refrigerator or disconnect power.

Unpack the Refrigerator

WARNING

Excessive Weight Hazard

Use two or more people to move and install refrigerator.

Failure to do so can result in back or other injury.

¹⁄₄" (6.35 mm)

2¹⁄₂" (6.35 cm)

Remove the Packaging

■ Remove tape and glue residue from surfaces before turning

on the refrigerator. Rub a small amount of liquid dish soap over the adhesive with your fingers. Wipe with warm water and dry.

■ Do not use sharp instruments, rubbing alcohol, flammable

fluids, or abrasive cleaners to remove tape or glue. These products can damage the surface of your refrigerator. For more information, see “Refrigerator Safety.”

■ Dispose of/recycle all packaging materials.

When Moving Your Refrigerator:

Your refrigerator is heavy. When moving the refrigerator for cleaning or service, be sure to protect the floor. Always pull the refrigerator straight out when moving it. Do not wiggle or “walk” the refrigerator when trying to move it, as floor damage could occur.

Clean Before Using

After you remove all of the package materials, clean the inside of your refrigerator before using it. See the cleaning instructions in “Refrigerator Care.”

Important information to know about glass shelves and covers:

Do not clean glass shelves or covers with warm water when they are cold. Shelves and covers may break if exposed to sudden temperature changes or impact, such as bumping. For your protection, tempered glass is designed to shatter into many small, pebble-size pieces. This is normal. Glass shelves and covers are heavy. Use special care when removing them to avoid impact from dropping.

3. Open the door. Lift the front of the door up, pulling straight

out to remove as shown.

Attach the Overlay Panel

Install Custom Overlay Panel

IMPORTANT:

■ Create custom overlay panel according to the specifications

in the “Custom Overlay Panel” section.

■ KitchenAid is not responsible for the removal or addition of

molding or decorative panels that would not allow access to the refrigerator for service.

Remove the Door

IMPORTANT: Do not remove the grease from the washer, top

spacer or top hinge pin. Be sure to set aside the top hinge, top spacer and washer for later use.

1. Using a Phillips screwdriver, remove the three screws from

the top hinge. Remove the top hinge.

NOTE: If the overlay hooks are not installed, see “Custom Overlay Panel” for overlay hook locations.

1. Position the overlay panel ¹⁄₂" (1.27 cm) higher than the door.

Be sure to position the overlay hooks to the pilot holes.

2. Insert the overlay hooks into the top of the holes in the door.

Push against the overlay panel to force the overlay hooks deeper into the door. Pull the overlay panel straight down to secure the overlay hooks to the door.

3. Using a Phillips screwdriver, attach the overlay plates to the

bottom of the overlay panel and door as shown.

A. Screws (3) B. Top hinge C. Washer D. Top spacer E. Door

2. Remove the three screws from the top spacer. Remove the

top spacer and washer.

ACDB

A. Overlay panel B. Door C. Overlay plates (2) D. Round-head screws (8)

Install the Door

7. Remove the masking tape from the door.

IMPORTANT: To ensure proper operation, be sure to grease the

top hinge, top spacer and washer with petroleum jelly.

1. Using a Phillips screwdriver and three screws, attach the top

spacer to the door.

2. Using petroleum jelly, grease the bottom spacer hole and the

bottom hinge pin. Align the washer with the bottom spacer hole.

3. Install the door by inserting the bottom hinge pin into the

bottom spacer hole. Be sure the washer remains in place. Slowly lower the door straight and evenly onto the bottom hinge pin. Close the door. Be sure the door properly aligns to the cabinet.

NOTE: Provide additional support for the door when moving the hinges. Do not depend on the door magnets to hold the door in place while you are working.

4. Using masking tape, secure the door to the cabinet before

installing the top spacer as shown.

Door Closing

Your refrigerator has four leveling legs. If your refrigerator seems unsteady or you want the door to close more easily, adjust the refrigerator’s tilt using the instructions below.

WARNING

Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death,

fire, or electrical shock.

1. Plug into a grounded 3 prong outlet.

A. Top spacer B. Masking tape

5. Place the washer on the top spacer and align the holes.

Grease the top hinge pin, top spacer and washer with petroleum jelly. Insert the top hinge pin into the washer and top spacer.

6. Using a Phillips screwdriver and three screws, attach the top

hinge to the cabinet as shown.

A. Screws (3) B. Top Hinge C. Washer

D. Top spacer

E. Door F. O ve rlay pa nel

WARNING

Excessive Weight Hazard

Use two or more people to move and install refrigerator.

Failure to do so can result in back or other injury.

2. Move the refrigerator into its final location.

3. Turn the leveling legs to the right to lower the refrigerator or

turn the leveling legs to the left to raise it. It may take several turns of the leveling legs to adjust the tilt of the refrigerator.

NOTE: Having someone push against the top of the refrigerator takes some weight off the leveling legs. This makes it easier to adjust the leveling legs.

4. Open the door and check to make sure that it closes as easily

as you like. If not, tilt the refrigerator slightly more to the rear by turning both front leveling screws to the right. It may take several more turns, and you should turn both leveling legs the same amount.

Base Grille

Remove the Base Grille

1. Open the refrigerator door.

2. Using a Phillips screwdriver, remove the two screws. Push

both tabs in toward the center to release the base grille from the refrigerator.

BAA

A. Tabs B. Screws

3. Remove the base grille.

Using the Control

For your convenience, your refrigerator control is preset at the factory. When you first install your refrigerator, make sure that the control is still preset to the mid-setting as shown.

Adjusting Controls

The mid-setting indicated in the previous section should be correct for normal usage. The control is set correctly when beverages are as cold as you like.

If you need to adjust the temperature, wait at least 24 hours between adjustments and then recheck the temperature.

To make the refrigerator colder, adjust the control to the next higher setting. To make the refrigerator less cold, adjust the control to the next lower setting.

Replace the Base Grille

1. Open the refrigerator door.

2. Position the base grille so that both tabs align and the base

grille snaps into place. Replace the two screws. Tighten the screws.

REFRIGERATOR USE

Normal Sounds

Your new refrigerator may make sounds that your old one didn’t make. Because the sounds are new to you, you might be concerned about them. Most of the new sounds are normal. Hard surfaces, such as the flooring and surrounding structures, can make the sounds seem louder. The following describes the kinds of sounds and what may be making them.

■ Your refrigerator is designed to run more efficiently to keep

your food items at the desired temperatures and to minimize energy usage. The high efficiency compressor and fans may cause your refrigerator to run longer than your old one. You may also hear a pulsating or high-pitched sound from the compressor or fans adjusting to optimize performance.

■ Rattling noises may come from the flow of refrigerant or items

stored inside the refrigerator.

■ As each cycle ends, you may hear a gurgling sound due to

the refrigerant flowing in your refrigerator.

■ You may hear water running into the drain pan when the

refrigerator is defrosting.

■ You may hear clicking sounds when the refrigerator starts or

stops running.

REFRIGERATOR FEATURES

Important information to know about glass shelves and covers:

Split-level Shelf

Your refrigerator has an adjustable split-level shelf for maximum storage capability.

To Remove and Replace Shelf:

1. Remove the shelf by lifting it up and out of the shelf brackets.

Remove the shelf.

2. Replace the shelf by inserting it into the shelf brackets. NOTE: Be sure that the shelf is level.

Lower Shelf

To Remove and Replace Lower Shelf:

1. Remove the shelf by lifting it up and pulling it forward.

2. Replace the shelf by lowering it on the guides.

Wire Storage Bin

To Remove and Replace Wire Storage Bin:

1. Remove the bin by pulling it forward.

2. Replace the bin by sliding it back into place.

DOOR FEATURES

Can Rack

To Remove and Replace Can Rack:

1. Remove the can rack by tilting it forward and pulling it out.

2. Replace the rack by placing the rear of the rack under the

support on the door and sliding into place.

Door Bin

The door bin can be positioned either on the upper door or the lower door.

To Reposition the Door Bin:

1. Remove the door bin by tilting it forward and pulling it out.

2. Replace the bin by placing the rear of the bin under the

support on the door and sliding into place.

REFRIGERATOR CARE

Cleaning

WARNING

Explosion Hazard Use nonflammable cleaner. Failure to do so can result in death, explosion, or fire.

Clean the refrigerator about once a month to avoid build-up of odors. Wipe up spills immediately.

To clean your refrigerator:

1. Unplug refrigerator or disconnect power.

2. Remove all removable parts from inside, such as shelves, etc.

3. Hand wash, rinse, and dry removable parts and interior

surfaces thoroughly. Use a clean sponge or soft cloth and a mild detergent in warm water.

■ Do not use abrasive or harsh cleaners such as window

sprays, scouring cleansers, flammable fluids, cleaning waxes, concentrated detergents, bleaches or cleansers containing petroleum products on plastic parts, interior and door liners or gaskets. Do not use paper towels, scouring pads, or other harsh cleaning tools. These can scratch or damage materials.

■ To help remove odors, you can wash interior walls with a

mixture of warm water and baking soda (2 tbs to 1 qt [26 g to 0.95 L] of water).

4. Wash stainless steel and painted metal exteriors with a clean

sponge or soft cloth and a mild detergent in warm water. Do not use abrasive or harsh cleaners, or cleaners containing chlorine. These can scratch or damage materials. Dry thoroughly with a soft cloth. For additional protection against damage to painted metal exteriors, apply appliance wax (or auto paste wax) with a clean, soft cloth. Do not wax plastic parts.

NOTE: To keep your stainless steel refrigerator looking like new and to remove minor scuffs or marks, it is suggested that you use the manufacturer’s approved Stainless Steel Cleaner & Polish. To order the cleaner, see “Accessories.”

IMPORTANT: This cleaner is for stainless steel parts only! Do not allow the Stainless Steel Cleaner & Polish to come into

contact with any plastic parts such as the trim pieces, dispenser covers or door gaskets. If accidental contact does occur, clean plastic part with a sponge and mild detergent in warm water. Dry thoroughly with a soft cloth.

5. Replace the removable parts.

6. Clean the condenser coils regularly. They are located behind

the base grille. Coils may need to be cleaned as often as every other month. This may help save energy.

■ Remove the base grille. See “Base Grille.”

■ Use a vacuum cleaner with an extended attachment to

clean the condenser coils when they are dusty or dirty.

■ Replace the base grille.

7. Plug in refrigerator or reconnect power.

Changing the Light Bulb

NOTE: Not all appliance bulbs will fit your refrigerator. Be sure to replace the bulb with one of the same size, shape, and wattage.

To change the light bulb:

1. Unplug refrigerator or disconnect power.

2. Using a Phillips screwdriver, remove the screw located at the

back of the light shield. Pull the light shield back to remove the tabs from the appliance. Remove the light shield.

A. Light shield B. Tabs

C. Screw

3. Replace the bulb.

4. Reinstall the light shield by inserting the tabs. Align the holes

and insert the screw. Tighten the screw.

5. Plug in refrigerator or reconnect power.

Vacation and Moving Care

Vacations

If you choose to leave the refrigerator on while you’re away, use up any perishables and freeze other items.

If you choose to turn the refrigerator off before you leave, follow these steps.

1. Remove all food from the refrigerator.

2. Unplug the refrigerator.

3. Clean the refrigerator. See “Cleaning.”

4. Tape a rubber or wood block to the top of the door to prop it

open far enough for air to get in. This stops odor and mold from building up.

Moving

When you are moving your refrigerator to a new home, follow these steps to prepare it for the move.

1. Remove all food from the refrigerator.

2. Unplug the refrigerator.

3. Clean, wipe, and dry it thoroughly.

4. Take out all removable parts, wrap them well, and tape them

together so they don’t shift and rattle during the move.

5. Tape the doors shut and tape the power cord to the back of

the refrigerator.

When you get to your new home, put everything back and refer to the “Installation Instructions” section for preparation instructions.

TROUBLESHOOTING

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Your refrigerator will not operate

WARNING

Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death,

fire, or electrical shock.

■ Is the power supply cord unplugged? Plug into a grounded

3 prong outlet.

■ Has a household fuse blown, or has a circuit breaker

tripped? Replace the fuse or reset the circuit.

■ Is the Refrigerator Control turned to the OFF position?

See “Using the Control.”

The lights do not work

■ Is the power supply cord unplugged? Plug into a grounded

3 prong outlet.

■ Is a light bulb loose in the socket or burned out? See

“Changing the Light Bulb.”

The motor seems to run too much

■ Is the temperature outside hotter than normal? Expect the

motor to run longer under warm conditions. At normal outdoor temperatures, expect your motor to run about 40% to 80% of the time. Under warmer conditions, expect it to run even more of the time.

■ Has a large amount of food just been added to the

refrigerator? Adding a large amount of food warms the refrigerator. It is normal for the motor to run longer in order to cool the refrigerator back down.

■ Is the door opened often? Expect the motor to run longer

when this occurs. In order to conserve energy, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed.

■ Is the control set correctly for the surrounding

conditions? See “Using the Control.”

■ Is the door closed completely? Push the door firmly shut. If

it will not shut all the way, see “The door will not close completely” later in this section.

■ Are the condenser coils dirty? This obstructs air transfer

and makes the motor work harder. Clean the condenser coils. See “Cleaning.”

Temperature is too warm

■ Is the door opened often? Be aware that the refrigerator will

warm when this occurs. In order to keep the refrigerator cool, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed.

■ Has a large amount of food just been added to the

refrigerator? Adding a large amount of food warms the refrigerator. It can take several hours for the refrigerator to return to the normal temperature.

■ Is the control set correctly for the surrounding

conditions? See “Using the Control.”

■ Is the base grille blocked? For best performance, do not

install the refrigerator behind a cabinet door or block the base grille.

■ Is the food packaged correctly? Check that all food is

securely wrapped. Wipe off damp food containers before placing in the refrigerator.

■ Is the control set correctly for the surrounding

conditions? See “Using the Control.”

The door is difficult to open

WARNING

Explosion Hazard Use nonflammable cleaner. Failure to do so can result in death, explosion, or fire.

■ Is the gasket dirty or sticky? Clean the gasket and the

surface that it touches. Rub a thin coat of paraffin wax on the gasket following cleaning.

The door will not close completely

■ Are food packages blocking the door open? Rearrange

containers so that they fit more tightly and take up less space.

■ Are the shelves out of position? Put the shelves back into

their correct positions. See “Refrigerator Use” for more information.

There is interior moisture buildup

■ Is the door opened often? To avoid humidity buildup, try to

get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed. When the door is opened, humidity from the room air enters the refrigerator. The more often the door is opened, the faster humidity builds up, especially when the room itself is very humid.

■ Is it humid? It is normal for moisture to build up inside the

refrigerator when the air is humid.

WARNING

Explosion Hazard Use nonflammable cleaner. Failure to do so can result in death, explosion, or fire.

■ Is the gasket sticking? Clean the gasket and the surface

that it touches. Rub a thin coat of paraffin wax on the gasket following cleaning.

ASSISTANCE OR SERVICE

Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.

When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.

If you need replacement parts

If you need to order replacement parts, we recommend that you only use factory specified replacement parts. Factory specified replacement parts will fit right and work right because they are made with the same precision used to build every new KITCHENAID

To locate factory specified replacement parts in your area, call us or your nearest designated service center.

Call the KitchenAid Customer eXperience Center toll free: 1-800-422-1230.

Our consultants provide assistance with:

■ Features and specifications on our full line of appliances.

■ Installation information.

■ Use and maintenance procedures.

■ Accessory and repair parts sales.

■ Specialized customer assistance (Spanish speaking, hearing

impaired, limited vision, etc.).

■ Referrals to local dealers, repair parts distributors, and

service companies. KitchenAid designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States.

To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages.

appliance.

In the U.S.A.

In Canada

Call the KitchenAid Canada Customer Interaction Centre toll free:

1-800-807-6777. Our consultants provide assistance with:

■ Features and specifications on our full line of appliances.

■ Use and maintenance procedures.

■ Accessory and repair parts sales.

■ Referrals to local dealers, repair parts distributors, and

services companies. KitchenAid Canada designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in Canada.

For further assistance

If you need further assistance, you can write to KitchenAid Canada with any questions or concerns at:

KitchenAid Canada Customer Interaction Centre 1901 Minnesota Court Mississauga, Ontario L5N 3A7

Please include a daytime phone number in your correspondence.

Accessories

To order accessories, call 1-800-442-9991 and ask for the appropriate part number listed below or contact your authorized KitchenAid dealer. In Canada, call 1-800-807-6777.

Stainless Steel Cleaner & Polish

Order Part #4396095

Can Rack

Order Part #4344751

For further assistance

If you need further assistance, you can write to KitchenAid with any questions or concerns at:

KitchenAid Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

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