KitchenAid KFFS20EYMS, KFFS20EYBL, KFFS20EYWH Owner's Manual

REFRIGERATOR USER INSTRUCTIONS

THANK YOU for purchasing this high-quality product. If you should experience a problem not covered in TROUBLESHOOTING,
please visit our website at www.kitchenaid.com for additional information. If you still need assistance, call us at 1-800-422-1230.
In Canada, visit our website at www.kitchenaid.ca or call us at 1-800-807-6777.

You will need your model and serial number, located on the inside wall of the refrigerator compartment.

Table of Contents / Índice / Table des matières

REFRIGERATOR SAFETY ...............................2

Proper Disposal of Your Old Refrigerator ..... 2

INSTALLATION INSTRUCTIONS....................3

Unpack the Refrigerator ................................3

Location Requirements .................................3

Remove and Replace Refrigerator

Doors and Drawer Front................................ 4

Electrical Requirements.................................6

Water Supply Requirements .........................6

Connect the Water Supply............................6

Handle Installation and Removal...................8

Door Closing and Door Alignment ................9

FILTERS AND ACCESSORIES........................9

Water Filtration System.................................9

Install Air Filter .............................................10

Install Produce Preserver ............................10

Accessories .................................................11

REFRIGERATOR USE....................................11

Opening and Closing Doors........................11

Using the Controls.......................................12

Water Dispenser ..........................................13

Ice Maker.....................................................13

REFRIGERATOR FEATURES........................14

Refrigerator Shelves ....................................14

Pantry Drawer..............................................14

Crisper .........................................................15

DOOR FEATURES..........................................15

Condiment Bins...........................................15

Fresh Bin......................................................15

Half-Height Bin ............................................16

REFRIGERATOR CARE .................................16

Cleaning.......................................................16

Changing the Light Bulbs............................ 16

TROUBLESHOOTING ....................................17

Operation..................................................... 17

Noise............................................................18

Temperature and Moisture..........................18

Ice and Water .............................................. 19

Doors ...........................................................21

WATER FILTER CERTIFICATIONS...............22

PERFORMANCE DATA SHEET ....................23

WARRANTY ....................................................24

SEGURIDAD DEL REFRIGERADOR.............26

Cómo deshacerse adecuadamente

de su refrigerador viejo................................27

INSTRUCCIONES DE INSTALACIÓN...........27

Desempaque el refrigerador........................27

Requisitos de ubicación .............................. 28

Cómo sacar y volver a colocar las puertas

y el frente del cajón del refrigerador ...........28

Requisitos eléctricos ...................................31

Requisitos del suministro de agua .............. 31

Conexión del suministro de agua ...............31

Instalación y remoción de las manijas ........33

Cierre y alineamiento de las puertas...........34

FILTROS Y ACCESORIOS............................. 34

Sistema de filtración de agua...................... 34

Instalación del filtro de aire .........................35

Instalación del preservador de alimentos

frescos (en algunos modelos) ..................... 36

Accesorios...................................................37

USO DE SU REFRIGERADOR....................... 37

Cómo abrir y cerrar las puertas...................37

Uso de los controles...................................37

Despachador de agua.................................39

Fábrica de hielo ...........................................39

CARACTERÍSTICAS

DEL REFRIGERADOR....................................40

Estantes del refrigerador .............................40

Cajón-despensa ..........................................40

Cajón para verduras....................................41

CARACTERÍSTICAS DE LA PUERTA...........41

Recipientes para condimento .....................41

Recipiente para productos frescos............. 41

Recipiente de altura media..........................42

CUIDADO DE SU REFRIGERADOR .............42

Limpieza.......................................................42

Cómo cambiar los focos .............................42

SOLUCIÓN DE PROBLEMAS .......................43

Funcionamiento...........................................43

Ruido............................................................44

Temperatura y humedad.............................45

Hielo y agua.................................................46

Puertas......................................................... 48

HOJA DE DATOS DEL RENDIMIENTO........ 49

GARANTÍA ......................................................50

SÉCURITÉ DU RÉFRIGÉRATEUR ................ 52

Mise au rebut adéquate de

votre vieux réfrigérateur...............................53

INSTRUCTIONS D’INSTALLATION .............. 53

Déballage du réfrigérateur........................... 53

Exigences d'emplacement..........................54

Retrait et réinstallation des portes du

réfrigérateur et de l'avant du tiroir...............54

Spécifications électriques ........................... 57

Spécifications de l’alimentation en eau ......57

Raccordement à l'alimentation en eau .......57

Installation et démontage des poignées ..... 59

Fermeture et alignement de la porte...........60

FILTRES ET ACCESSOIRES .........................60

Système de filtration de l'eau...................... 60

Installation du filtre à air...............................61

Installation du conservateur

pour produits frais .......................................62

Accessoires .................................................63

UTILISATION DU RÉFRIGÉRATEUR............63

Ouverture et fermeture des portes.............. 63

Utilisation des commandes.........................63

Distributeur d'eau ........................................65

Machine à glaçons ...................................... 65

CARACTÉRISTIQUES

DU RÉFRIGÉRATEUR....................................66

Tablettes du réfrigérateur............................66

Garde-manger ............................................. 66

Bac à légumes.............................................67

CARACTÉRISTIQUES DE LA PORTE ..........67

Balconnets à condiments............................67

Balconnet fraîcheur .....................................67

Balconnet mi-hauteur..................................68

ENTRETIEN DU RÉFRIGÉRATEUR..............68

Nettoyage ....................................................68

Remplacement des ampoules d’éclairage . 68

DÉPANNAGE ..................................................69

Fonctionnement...........................................69

Bruit .............................................................70

Température et humidité .............................71

Glaçons et eau.............................................72

Portes...........................................................74

FEUILLE DE DONNÉES SUR

LA PERFORMANCE.......................................75

GARANTIE ......................................................76

W10477773A

REFRIGERATOR SAFETY

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety
messages.

This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”

These words mean:

You can be killed or seriously injured if you don't immediately

DANGER

WARNING

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING:

■

Plug into a grounded 3 prong outlet.

■

Do not remove ground prong.

■

Do not use an adapter.

■

Do not use an extension cord.

■

Disconnect power before servicing.

■

Replace all parts and panels before operating.

■

Remove doors from your old refrigerator.

To reduce the risk of fire, electric shock, or injury when using your refrigerator, follow these basic precautions:

SAVE THESE INSTRUCTIONS

follow instructions.

can be killed or seriously injured if you don't

You
instructions.

■

Use nonflammable cleaner.

■

Keep flammable materials and vapors, such as gasoline,
away from refrigerator.

■

Use two or more people to move and install refrigerator.

■

Disconnect power before installing ice maker (on ice maker
kit ready models only).

■

Use a sturdy glass when dispensing ice (on some models).

■

Do not hit the refrigerator glass doors (on some models).

follow

State of California Proposition 65 Warnings:
WARNING: This product contains one or more chemicals known to the State of California to cause cancer.
WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other

reproductive harm.

Proper Disposal of Your Old Refrigerator

WARNING

Suffocation Hazard
Remove doors from your old refrigerator.
Failure to do so can result in death or brain damage.

IMPORTANT: Child entrapment and suffocation are not problems
of the past. Junked or abandoned refrigerators are still dangerous
– even if they will sit for “just a few days.” If you are getting rid of
your old refrigerator, please follow these instructions to help
prevent accidents.

Before You Throw Away Your Old Refrigerator or Freezer:

■ Tak e of f th e d o or s.

■ Leave the shelves in place so that children may not easily

climb inside.

Important information to know about disposal of
refrigerants:

Dispose of refrigerator in accordance with Federal and Local
regulations. Refrigerants must be evacuated by a licensed,
EPA certified refrigerant technician in accordance with
established procedures.

2

INSTALLATION INSTRUCTIONS

Unpack the Refrigerator

WARNING

Excessive Weight Hazard

Use two or more people to move and install
refrigerator.

Failure to do so can result in back or other injury.

Remove the Packaging

■ Remove tape and glue residue from surfaces before turning

on the refrigerator. Rub a small amount of liquid dish soap
over the adhesive with your fingers. Wipe with warm water
and dry.

■ Do not use sharp instruments, rubbing alcohol, flammable

fluids, or abrasive cleaners to remove tape or glue. These
products can damage the surface of your refrigerator. For
more information, see “Refrigerator Safety.”

■ Dispose of/recycle all packaging materials.

When Moving Your Refrigerator:

Your refrigerator is heavy. When moving the refrigerator for
cleaning or service, be sure to cover the floor with
cardboard or hardboard to avoid floor damage. Always pull
the refrigerator straight out when moving it. Do not wiggle or
“walk” the refrigerator when trying to move it, as floor
damage could occur.

Location Requirements

WARNING

Explosion Hazard

Keep flammable materials and vapors, such as
gasoline, away from refrigerator.

Failure to do so can result in death, explosion, or fire.

To ensure proper ventilation for your refrigerator, allow for a ¹⁄₂"
(1.25 cm) of space on each side and at the top. Allow for a 1"
(2.54 cm) space behind the refrigerator. If your refrigerator has an
ice maker, allow extra space at the back for the water line
connections. When installing your refrigerator next to a fixed wall,
leave a 2" (5.08 cm) minimum space between the refrigerator and
wall to allow the door to swing open.

NOTE: This refrigerator is intended for use in a location where the
temperature ranges from a minimum of 55°F (13°C) to a maximum
of 110°F (43°C). The preferred room temperature range for
optimum performance, which reduces electricity usage and
provides superior cooling, is between 60°F (15°C) and 90°F
(32°C). It is recommended that you do not install the refrigerator
near a heat source, such as an oven or radiator.

Clean Before Using

After you remove all of the packaging materials, clean the inside of
your refrigerator before using it. See the cleaning instructions in
“Refrigerator Care.”

Important information to know about glass shelves
and covers:

Do not clean glass shelves or covers with warm water when
they are cold. Shelves and covers may break if exposed to
sudden temperature changes or impact, such as bumping.
Tempered glass is designed to shatter into many small,
pebble-size pieces. This is normal. Glass shelves and covers
are heavy. Use both hands when removing them to avoid
dropping.

¹⁄₂" (1.25 cm)

2" (5.08 cm)

3

Remove and Replace Refrigerator Doors and Drawer Front

A

B

Depending on the width of your door opening, it may be
necessary to remove the refrigerator doors to move the
refrigerator into your home.

IMPORTANT:

■ If the refrigerator was previously installed and you are moving

it out of the home, before you begin, turn the refrigerator
control OFF, and unplug the refrigerator or disconnect power.
Remove food and any adjustable door or utility bins from
doors.

■ Keep the refrigerator doors closed until you are ready to lift

them free from the cabinet. Provide additional support for the
refrigerator door while the hinges are being removed. Do not
depend on the door gasket magnets to hold the door in place
while you are working.

■ All graphics referenced in the following instructions are

included later in this section after “Final Steps.”

TOOLS NEEDED: ⁵⁄₁₆", ³⁄₈", and ¹⁄₄" hex head socket wrenches,

®†

T25 screwdriver, #2 Phillips screwdriver, and a flat-blade

To r x
screwdriver.

Remove Doors and Hinges

1. Unplug refrigerator or disconnect power.

2. Remove the base grille. Grasp the grille firmly and pull it

toward you.

3. Starting with the right-hand side door, remove the parts for the

top hinge as shown in Top Hinge graphic. Lift the refrigerator
door from the bottom hinge pin.

4. Remove the hinge pin cover from the bottom hinge pin and

keep it for later use. See Bottom Hinge graphic.

5. Remove top hinge cover from left-hand side refrigerator door.

6. Remove the parts for the top hinge as shown in Top Hinge

graphic. Lift the left-hand side door from the bottom hinge pin.
NOTE: On some models, remove the hinge pin cover from the

bottom hinge pin and keep it for later use. See Bottom Hinge
graphic.

Replace Doors and Hinges

1. Assemble the parts for the top hinges as shown in Top Hinge

graphic. Do not tighten the screws completely.

2. Replace the parts for the bottom hinge as shown in Bottom

Hinge graphic. Tighten screws. Replace the refrigerator door.
NOTE: Provide additional support for the refrigerator door

while the hinges are being moved. Do not depend on the door
gasket magnets to hold the door in place while you are
working.

3. Align the door so that the bottom of the refrigerator doors

align evenly with the top of the freezer drawer. Tighten all
screws.

4. Replace the top hinge covers.

Remove and Replace Freezer Drawer Front

IMPORTANT: Two people may be required to remove and replace

the freezer drawer. Graphics are included later in this section.

To remove drawer front:

1. Open the freezer drawer to full extension.

2. Loosen the four screws attaching the drawer glides to the

drawer front. See Drawer Front Removal graphic.
NOTE: Loosen screws three to four turns. Keep the screws in

the drawer front.

3. Lift drawer front upward and off the screws. See Drawer Front

Removal graphic.

†®TORX is a registered trademark of Saturn Fasteners, Inc.

4. The refrigerator leveling/roller assembly protrudes from each

side of the cabinet base. Remove the three screws attaching
each assembly, and remove the assemblies. See Refrigerator
Leveling/Roller Assembly graphic.

To replace drawer front:

1. Align the leveling/roller assembly with the holes on each side

of the refrigerator cabinet. Using the screws removed, reinstall
the assemblies to the cabinet base. Tighten the screws
completely.

2. Slide the drawer glides out of the freezer compartment. Insert

the screws in the top of the drawer front into the slots in the
drawer brackets. See Drawer Front Replacement graphic.

3. Pull the drawer brackets toward you to position the two

screws in the bottom of the drawer front into the brackets and
completely tighten the four screws. See Drawer Front
Replacement graphic.

4. Replace the base grille.

■ Pull open the freezer drawer.

■ Align the three clips on the back of the base grille with the

three tabs at the base of the refrigerator.

■ Push the base grille in toward the refrigerator until it is

firmly in place.

A. Tab
B. Clip

Final Steps

WARNING

Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,

fire, or electrical shock.

1. Plug into a grounded 3 prong outlet.

2. Return all removable parts to doors and drawer and food to

refrigerator and freezer.

4

Door Removal and Replacement

Top Hinges

D

A. Hinge Cover Screw
B. Top Hinge Cover

5

C.

/16" Hex-Head Hinge Screws

D. Top Hinge

Bottom Hinges

A. Hinge Pin Cover
B. Bottom Hinge
C. Hinge Screws

A

B
C

A

B

C

Drawer Front Removal

A

A. Loosen 4 Door Bracket Screws

Leveling/Roller Assembly

A.

Assembly Screws

Drawer Front Replacement

A

5

Electrical Requirements

WARNING

Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,

fire, or electrical shock.

Before you move your refrigerator into its final location, it is
important to make sure you have the proper electrical connection.

Recommended Grounding Method

A 115 volt, 60 Hz., AC only 15- or 20-amp fused, grounded
electrical supply is required. It is recommended that a separate
circuit serving only your refrigerator be provided. Use an outlet
that cannot be turned off by a switch. Do not use an
extension cord.

NOTE: Before performing any type of installation, cleaning, or
removing a light bulb, turn Cooling OFF, and then disconnect the
refrigerator from the electrical source. When you have finished,
reconnect the refrigerator to the electrical source and turn Cooling
ON. See “Using the Control(s).”

Water Supply Requirements

A cold water supply with water pressure between 30 and 120 psi
(207 and 827 kPa) is required to operate the water dispenser and
ice maker. If you have questions about your water pressure, call a
licensed, qualified plumber.

Reverse Osmosis Water Supply

IMPORTANT: The pressure of the water supply coming out of a

reverse osmosis system going to the water inlet valve of the
refrigerator needs to be between 30 and 120 psi (207 and
827 kPa).

If a reverse osmosis water filtration system is connected to your
cold water supply, the water pressure to the reverse osmosis
system needs to be a minimum of 40 to 60 psi (276 to 414 kPa).

If the water pressure to the reverse osmosis system is less than
40 to 60 psi (276 to 414 kPa):

■ Check to see whether the sediment filter in the reverse

osmosis system is blocked. Replace the filter if necessary.

■ Allow the storage tank on the reverse osmosis system to refill

after heavy usage. The tank capacity could be too low to keep
up with the requirements of the refrigerator.

■ If your refrigerator has a water filter, it may further reduce the

water pressure when used in conjunction with a reverse
osmosis system. Remove the water filter. See “Water Filtration
System.”

If you have questions about your water pressure, call a licensed,
qualified plumber.

Connect the Water Supply

Read all directions before you begin.

IMPORTANT:

■ All installations must meet local plumbing code requirements.

■ Use copper tubing or Whirlpool supply line, Part Number

8212547RP, and check for leaks.

■ Install copper tubing only in areas where the temperatures will

remain above freezing.

TOOLS NEEDED:

Gather the required tools and parts before starting installation.
Read and follow the instructions provided with any tools listed
here.

■ Flat-blade screwdriver

■ ⁷⁄₁₆" and ¹⁄₂" Open-end or two

adjustable wrenches

NOTE: Your refrigerator dealer has a kit available with a ¹⁄₄"
(6.35 mm) saddle-type shutoff valve, a union, and copper tubing.
Before purchasing, make sure a saddle-type valve complies with
your local plumbing codes. Do not use a piercing-type or ³⁄₁₆"
(4.76 mm) saddle valve which reduces water flow and clogs more
easily.

Connect to Water Line

Style 1

1. Unplug refrigerator or disconnect power.

2. Turn OFF main water supply. Turn ON nearest faucet long

enough to clear line of water.

3. Locate a ½" to 1¹⁄₄" (1.25 cm to 3.18 cm) vertical cold water

pipe near the refrigerator.

IMPORTANT:

■ Make sure it is a cold water pipe.

■ Horizontal pipe will work, but drill on the top side of the

pipe, not the bottom. This will help keep water away from
the drill and normal sediment from collecting in the valve.

4. Determine the length of copper tubing you need. Measure

from the connection on the lower left rear of refrigerator to the
water pipe. Add 7 ft (2.1 m) to allow for cleaning. Use ¹⁄₄"
(6.35 mm) O.D. (outside diameter) copper tubing. Be sure both
ends of copper tubing are cut square.

5. Using a cordless drill, drill a ¹⁄₄" hole in the cold water pipe you

have selected.

A. Cold water pipe
B. Pipe clamp

C. Copper tubing

D. Compression nut

6. Fasten the shutoff valve to the cold water pipe with the pipe

clamp. Be sure the outlet end is solidly in the ¹⁄₄" (6.35 mm)
drilled hole in the water pipe and that the washer is under the
pipe clamp. Tighten the packing nut. Tighten the pipe clamp
screws slowly and evenly so washer makes a watertight seal.
Do not overtighten or you may crush the copper tubing.

G

■ ¹⁄₄" Nut driver

■ ¹⁄₄" Drill bit

■ Cordless drill

A
B

C

DEF

E. Compression sleeve
F. Shutoff valve

G. Packing nut

6

7. Slip the compression sleeve and compression nut onto the

A
B

C

copper tubing as shown. Insert the end of the tubing into the
outlet end squarely as far as it will go. Screw compression nut
onto outlet end with adjustable wrench. Do not overtighten.

8. Place the free end of the tubing in a container or sink, and turn

ON the main water supply. Flush the tubing until water is clear.
Turn OFF the shutoff valve on the water pipe. Coil the copper
tubing.

Style 2

1. Unplug refrigerator or disconnect power.

2. Remove and discard the black nylon plug from the gray water

tube on the rear of the refrigerator.

3. Thread the provided nut onto the water valve as shown.
NOTE: Tighten the nut by hand. Then tighten it with a wrench

two more turns. Do not overtighten.

Style 2

1. Unplug refrigerator or disconnect power.

2. Remove and discard the black nylon plug from the gray water

tube on the rear of the refrigerator.

3. If the gray water tube supplied with the refrigerator is not long

enough, a ¹⁄₄" x ¹⁄₄" (6.35 mm x 6.35 mm) coupling is needed in
order to connect the water tubing to an existing household
water line. Thread the provided nut onto the coupling on the
end of the copper tubing.

NOTE: Tighten the nut by hand. Then tighten it with a wrench
two more turns. Do not overtighten.

A B C D E F G

A. Refrigerator water tubing
B. Nut (provided)
C. Bulb

D. Coupling (provided)

4. Turn shutoff valve ON.

5. Check for leaks. Tighten any nuts or connections (including

connections at the valve) that leak.

E. Ferrule (purchased)
F. Nut (purchased)

G.Household water line

A. Bulb
B. Nut (provided)

4. Turn shutoff valve ON.

5. Check for leaks. Tighten any nuts or connections (including

connections at the valve) that leak.

Connect to Refrigerator

Style 1

1. Unplug refrigerator or disconnect power.

2. Attach the copper tube to the valve inlet using a compression

nut and sleeve as shown. Tighten the compression nut. Do not
overtighten.

3. Use the tube clamp on the back of the refrigerator to secure
the tubing to the refrigerator as shown. This will help avoid
damage to the tubing when the refrigerator is pushed back
against the wall.

4. Turn shutoff valve ON.

5. Check for leaks. Tighten any connections (including

connections at the valve) or nuts that leak.

A
B

D
E

Complete the Installation

WARNING

Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,

fire, or electrical shock.

1. Plug into a grounded 3 prong outlet.
NOTES:

■ Allow 24 hours to produce the first batch of ice. Discard the

first three batches of ice produced. Allow 3 days to completely
fill ice container.

■ For models with a water dispenser, flush the water system.

See “Water Dispenser.”

A. Tube clamp
B. Tube clamp screw
C. Copper tubing

D. Compression nut

E. Valve inlet

6. On models with ice makers, the ice maker is equipped with a

built-in water strainer. If your water conditions require a
second water strainer, install it in the ¹⁄₄" (6.35 mm) water line
at either tube connection. Obtain a water strainer from your
nearest appliance dealer.

7

Handle Installation and Removal

B

A

Parts Included: Refrigerator door handles (2),
Freezer drawer handle (1)

Tools Needed: ¹⁄₈" Hex key wrench

Install Door Handles

NOTE: Handle mounting setscrews are preinstalled inside the

handle.

1. Remove the handles from the packaging inside the

refrigerator.

2. Open a refrigerator door. On the opposite door, place the

handle on the shoulder screws with the setscrews facing the
adjacent door.

Install Drawer Handle

1. With the freezer drawer closed, place the handle on the

shoulder screws with the setscrews facing down toward the
floor.

B

A

A. Shoulder screws
B. Setscrews inside the handle

3. Firmly push the handle toward the door until the handle base

is flush against the door.

4. While holding the handle, insert the short end of the hex key

into the upper hole and slightly rotate the hex key until it is
engaged in the setscrew.

A. Shoulder screw
B. Setscrews inside the handle

2. Firmly push the handle toward the drawer until the handle

base is flush against the drawer.

3. Insert the short end of the hex key into the left-hand hole and

slightly rotate the hex key until it is engaged in the setscrew.

4. Using a left to right motion tighten the setscrew a quarter-turn

at a time. Repeat until the screw feels tight.

5. Repeat steps 3 and 4 to fasten the right-hand setscrew to the

shoulder screw.
IMPORTANT: When the screws feel tight, tighten them an

additional quarter-turn. The handle is not properly installed
without this extra tightening.

6. Save the hex key and all instructions.

5. Using a clockwise motion tighten the setscrew until the screw

feels tight.

6. Repeat steps 4 and 5 to fasten the lower setscrew.
IMPORTANT: When the screws feel tight, tighten them an

additional quarter-turn. The handle is not properly installed
without this extra tightening.

7. Repeat steps 2 through 6 to install the other handle onto the
adjacent refrigerator door.

8

Remove the Handles

1. While holding the handle, insert the short end of the hex key

into a setscrew hole and slightly rotate the hex key until it is
engaged in the setscrew.

2. Using a right to left motion loosen the setscrew a quarter-turn

at a time.

3. Repeat steps 1 and 2 for the other setscrew. Slowly pull the

handle away from the door or drawer.

4. If necessary, use a Phillips screwdriver to remove the shoulder

screws from the door.

Door Closing and Door Alignment

A

B

A

B

IMPORTANT: To comply with American Disabilities Act (ADA)
guidelines, fully retract the rollers into the cabinet to lower the
refrigerator.

Door Closing

The base grille covers the leveling screws and roller assemblies
located at the bottom of the refrigerator cabinet below the freezer
drawer. Before making adjustments, remove the base grille and
move the refrigerator to its final location.

1. Remove the base grille. Grasp the grille firmly and pull it
toward you.

2. Move the refrigerator to its final location.
NOTE: To allow the refrigerator to roll easier, raise the leveling

legs off the floor by turning the leveling screws
counterclockwise. The front rollers will be touching the floor.

3. So the doors will close easier, use a ¹⁄₄" hex driver to turn both
leveling screws clockwise. This will raise the front of the
refrigerator tilting it slightly downward to the rear. Turn both
leveling screws the same amount.

NOTE: Having someone push against the top of the
refrigerator takes some weight off the leveling screws. This
makes it easier to turn the screws.

¹⁄₄"

Door Alignment

If the space between the refrigerator doors and freezer drawer
looks uneven, you can adjust it using the following instructions:

1. Remove the top hinge cover.

2. Loosen the top hinge screws using a ⁵⁄₁₆" socket or wrench.

3. Have someone hold the door in place or put a spacer between

the doors and drawer.

4. Tighten the top hinge screws once the door is in the desired

location.

5. Replace the top hinge cover.

FILTERS AND

ACCESSORIES

Water Filtration System

Do not use with water that is microbiologically unsafe or
of unknown quality without adequate disinfection before
or after the system. Systems certified for cyst reduction
may be used on disinfected waters that may contain
filterable cysts.

Water Filter Status Light

A. Leveling screw
B. Front roller

4. Open both doors again to make sure they close as easily as
you like and that they stay closed. If not, tilt the refrigerator
slightly more to the rear by turning both leveling screws to the
right. It may take several more turns.

NOTE: To keep the refrigerator level, you should turn both
leveling screws the same amount.

5. Replace the base grille.

■ Pull open the freezer drawer.

■ Align the three clips on the back of the base grille with the

three tabs at the base of the refrigerator.

■ Push the base grille in toward the refrigerator until it is

firmly in place.

The water filter status light on the control panel will help you know
when to order and replace the water filter.

■ GOOD - The water filter icon on the control lights up in BLUE.

■ ORDER a replacement filter - The water filter icon on the

control lights up in YELLOW.

■ REPLACE the water filter - The water filter icon on the control

lights up in RED and “Replace Filter” will appear on the
display.

■ EXPIRED - The water filter icon lights up in RED and “Replace

Filter” flashes on the display.
NOTE: If water flow to your water dispenser or ice maker

decreases noticeably, change the filter sooner. The disposable
water filter should be replaced at least every 6 months,
depending on your water quality and usage.

■ After changing the water filter, reset the status. Press and hold

the WATER FILTER button for 3 seconds. When the system is
reset, the water filter icon will return to its BLUE color and the
words “Replace Filter” will disappear from the display.

Changing the Water Filter

A. Tab
B. Clip

1. Locate the water filter in the top-right corner of the refrigerator

compartment.

2. Lift open the filter cover door. The filter will be released and

then eject as the door is opened.

3. When the door is completely open, pull the filter straight out.
NOTE: There may be some water in the filter. Some spilling

may occur. Use a towel to wipe up any spills.

9

4. Take the new filter out of its packaging and remove the covers

from the O-rings. Be sure the O-rings are still in place after the
covers are removed.

5. With the arrow pointing up, align the new filter with the filter

housing and slide it into place. The filter cover door will
automatically begin to close as the new filter is inserted.

6. Close the filter cover door completely in order to snap the filter

into place. You may need to press hard.

7. Flush the water system. See “Water Dispenser” or “Water and

Ice Dispensers.”

Replacing the Air Filter

The disposable air filter should be replaced every 6 months, or
when the status indicator air filter icon turns on and starts flashing
when the refrigerator door is opened.

To order a replacement air filter, contact us. See “Accessories.”

1. Remove the used air filter by squeezing in on the side tabs.

2. Install the new air filter and reset the status indicator using the

instructions in the previous section.

Install Air Filter

(on some models)

The air filter reduces the buildup of odors. This helps to maintain a
cleaner environment inside the refrigerator.

On some models, your refrigerator's accessory packet includes
an air filter, which must be installed prior to use. On some models,
the air filter is already installed at the factory.

Installing the Air Filter

Install the air filter behind the vented door, located along the rear
interior wall of the refrigerator compartment.

1. Remove the air filter from its packaging.
NOTE: An air filter status indicator is included with the air filter.

The indicator is not needed for models that display the air filter
status on the control panel.

2. Lift open the vented door.

3. Snap the filter into place.

Air Filter Status Indicator

The control panel displays the Air Filter status.

■ GOOD - The air filter icon on the control lights up in BLUE.

■ ORDER a replacement - The air filter icon on the control lights

up in YELLOW.

■ REPLACE air filter - The air filter icon on the control lights up in

RED and “Replace Filter” will appear.

■ EXPIRED - The air filter icon lights up in RED and “Replace

Filter” flashes on the control display.

After replacing the air filter, press and hold the AIR FILTER button
for 3 seconds. The filter icons will turn off. See “Using the
Control(s).” When the system is reset, the air filter icon will return
to its BLUE color and the words “Replace Filter” will disappear
from the display.

NOTE: At any filter status, pressing and holding the AIR FILTER
button for 3 seconds will reset the air filter status to Good and the
air filter icon will turn off.

Install Produce Preserver

(on some models)

The produce preserver absorbs ethylene, to slow the ripening
process of many produce items. As a result, certain produce
items will stay fresh longer.

Ethylene production and sensitivity varies depending on the type
of fruit or vegetable. To preserve freshness, it is best to separate
produce with sensitivity to ethylene from fruits that produce
moderate to high amounts of ethylene.

Sensitivity to

Ethylene

Apples High Very High

Asparagus Med. Very Low

Berries Low Low

Broccoli High Very Low

Cantaloupe Med. High

Carrots Low Very Low

Citrus Fruit Med. Very Low

Grapes Low Very Low

Lettuce High Very Low

Pears High Very High

Spinach High Very Low

Installing the Produce Preserver

CAUTION: IRRITANT

MAY IRRITATE EYES AND SKIN. DANGEROUS FUMES
FORM WHEN MIXED WITH OTHER PRODUCTS.

Do not mix with cleaning products containing ammonia,
bleach or acids. Do not get in eyes, on skin or clothing. Do
not breathe dust. Keep out of reach of children.

FIRST AID TREATMENT: Contains potassium
permanganate. If swallowed, call a Poison Control Center or
doctor immediately. Do not induce vomiting. If in eyes, rinse
with water for 15 minutes. If on skin, rinse with water.

Ethylene

Production

10

1. Find the Produce Preserver housing inside the refrigerator.

A

NT

RITA

IR

ATTENTION

Lisez des prudences sur le revers.

Accessories

The following accessories are available for your refrigerator. To
order, contact us and ask for the part numbers.

In the U.S.A., visit our web page www.kitchenaid.com/
accessories or call 1-800-901-2042.

In Canada, visit our web page www.whirlpoolparts.ca
or call 1-800-807-6777.

T
N

ITA
R
IR

CAUTION

Read cautions on back.

2. Open the housing by pulling up and out on the back.

3. Remove the FreshFlow™ Produce Preserver pouches from

the packaging and place them into the housing.

NOTE: For best performance, always use two pouches.

4. Place the Produce Preserver housing onto the tab located on

the back wall of the crisper drawer.

Installing the Status Indicator

The produce preserver comes with a status indicator, which
should be activated and installed at the same time the pouches
are installed.

MONTHS

REPLACE

†

affresh™

Stainless Steel Cleaner:

Order Part #W10355016

†

affresh™

Stainless Steel Wipes:

Order Part #W10355049

†

affresh™

Kitchen & Appliance Cleaner:

Order Part #W10355010
Water Filter:

Order Part # W10295370A or FILTER1
Air Filter:

Order Part #W10311524 or AIR1

Produce Preserver:

Order Part #W10346771A or FRESH1

Water Filter, Air Filter and Produce Preserver Bundle Pack:

Order Part #W10443987BL

REFRIGERATOR USE

Opening and Closing Doors

There are two refrigerator compartment doors. The doors can be
opened and closed either separately or together.

There is a vertically-hinged seal on the left refrigerator door.

■ When the left side door is opened, the hinged seal

automatically folds inward so that it is out of the way.

■ When both doors are closed, the hinged seal automatically

forms a seal between the two doors.

1. Place the indicator face-down on a firm, flat surface.

2. Apply pressure to the bubble on the back of the indicator until

the bubble pops, to activate the indicator.

3. Slide open the cap on the top of the produce preserver
housing.

4. Place the indicator in the top of the housing, facing outward.

5. Slide the cap closed, and check that the indicator is visible

through the rectangular hole in the cap.
NOTE: The cap will not easily close if the indicator’s bubble

has not been popped.

Replacing the Produce Preserver

The disposable pouches should be replaced every 6 months or
when the status indicator changes completely from white to red.

To order replacements, contact us. See “Accessories” for
information on ordering.

1. Remove the used pouches from the produce preserver
housing.

2. Remove the used status indicator.

3. Install the replacement pouches and status indicator using the

instructions in the previous sections.

A. Hinged seal

†™ AFFRESH is a Trademark of Whirlpool, U.S.A.

11

Using the Controls

IMPORTANT:

■ Wait 24 hours for your refrigerator to cool completely before

adding food. If you add food before the refrigerator has cooled
completely, your food may spoil.

NOTE: Adjusting the refrigerator and freezer temperature
controls to a colder than recommended setting will not cool
the compartments any faster.

■ The recommended setting should be correct for normal

household refrigerator use. The controls are set correctly
when milk or juice is as cold as you like and when ice cream is
firm.

NOTE: Areas such as a garage or porch, may experience
warmer or colder temperatures and higher humidity than
inside the home. You may need to adjust the temperature
away from the recommended set points to accommodate for
these conditions.

■ If the temperature is too warm or too cold in the refrigerator or

freezer, before adjusting the controls, first check the air vents
located in the refrigerator and freezer compartments to be
sure they are not blocked by food items.

Control Panel

The control panel is located inside the refrigerator compartment.
This control operates both the refrigerator and freezer
compartments.

Adjusting the Temperature

If you need to adjust the temperature in either the refrigerator or
freezer compartment, use the settings listed in the following chart
as a guide.

■ Press either the FREEZER TEMP or FRIDGE TEMP button to

select the desired temperature setting from (1 box [least cold]
to 5 boxes [coldest]).

NOTE: Except when starting the refrigerator, do not adjust the
control more than one setting at a time. Wait 24 hours between
adjustments for the temperature to stabilize.

CONDITION/REASON: ADJUSTMENT:

REFRIGERATOR too warm FRIDGE TEMP one

setting (box) more

FREEZER too warm/too little ice FREEZER TEMP one

setting (box) more

REFRIGERATOR too cold FRIDGE TEMP one

setting (box) less

FREEZER too cold FREEZER TEMP one

setting (box) less

Cooling Off/On

Your refrigerator and freezer will not cool and water will not
dispense when cooling is turned off.

■ To turn cooling off, press and hold both the MAX COOL and

MOISTURE CONTROL buttons, at the same time, for
3 seconds. When cooling is off, “Cooling Off” will appear on
the display screen.

■ To turn cooling back on, press and hold both the MAX COOL

and MOISTURE CONTROL buttons, at the same time, for
3 seconds. When cooling is on, “Cooling Off” will disappear
and the previously selected settings will appear on the display
screen.

The control panel will display the Home Screen, as shown, when
either refrigerator door is opened.

Temperature Control

For your convenience, the temperature control is preset at the
factory. When you first install your refrigerator, make sure the
control is still set to the recommended setting as shown.

Recommended Setting (3 lit boxes)

Additional Features
Max Cool

The Max Cool feature assists during times of high refrigerator use,
full grocery loads or temporarily warm room temperatures.

■ Press MAX COOL to set the freezer and refrigerator to the

coldest temperature settings. Press MAX COOL again to
return to the selected temperature set point.

NOTES:

■ The Max Cool icon will be illuminated while the refrigerator

is in Max Cool mode.The displayed compartment
temperature settings will not change.

■ The Max Cool feature will turn off automatically after

24 hours.

12

Moisture Control

The moisture control feature turns on a heater to help reduce
moisture on the door hinge seal. Use in humid environments or
when you notice moisture on the door hinge seal. The refrigerator
uses more energy when Moisture Control is on.

■ To turn on the Moisture Control feature, press and hold

MOISTURE CONTROL for 3 seconds.

■ To turn off the Moisture Control feature, press and hold

MOISTURE CONTROL for 3 seconds.

Door Open Alarm

■ The Door Open icon lights up when a door has been open for

5 minutes and cooling is on. An alert tone will sound three
times, and the Door Open icon will flash seven times. This
pattern will repeat every 2 minutes until all the doors are
closed completely. The feature then resets and will reactivate
when a door is left open again for 5 minutes.

NOTES:

■ To mute the audible alarm while keeping the doors open,

such as while cleaning the inside of the refrigerator, press
any button on the control panel. The alarm sound will be
temporarily turned off, but the Door Open icon will still be
displayed on the dispenser control panel.

■ All doors must be completely closed to turn off the Door

Open icon.

Water Dispenser

IMPORTANT:

■ Allow 3 hours for the refrigerator to cool down and chill water.

■ Allow 24 hours to produce the first batch of ice. Discard the

first three batches of ice produced.

Flush the Water System

Air in the water dispensing system can cause the water dispenser
to drip. After connecting the refrigerator to a water source or
replacing the water filter, flush the water system.

Flushing the water dispensing system, forces air from the water
line and filter and prepares the water filter for use. Additional
flushing may be required in some households.

NOTE: As air is cleared from the system, water may spurt out of
the dispenser.

1. Using a sturdy container, depress and hold the water

dispenser paddle for 5 seconds.

2. Release the dispenser paddle for 5 seconds. Repeat steps 1

and 2 until water begins to flow.

3. Once water begins to flow, continue depressing and releasing

the dispenser pad (5 seconds on, 5 seconds off) until a total of
4 gal. (15 L) has been dispensed.

Dispense Water

Sabbath Mode

Sabbath mode is designed for those whose religious observances
require turning off the lights.

In Sabbath Mode the temperature set points remain unchanged,
but the interior and dispenser lights turn off, all sounds and alarms
are disabled and the dispenser screen backlight turns off.

■ To turn on Sabbath Mode, press and hold both FREEZER

TEMP and FRIDGE TEMP at the same time for 3 seconds.
After 3 seconds, an “engage” tone will sound and the icons on
the control panel display will flash and then disappear.

NOTE: You must close the doors to turn off the lights. The
lights will remain off while the refrigerator is in Sabbath mode.

■ To turn off Sabbath Mode, press and hold both FREEZER

TEMP and FRIDGE TEMP at the same time for 3 seconds.
After 3 seconds, an “disengage” tone will sound and the
control panel will display the normal screen.

NOTE: After turning off Sabbath Mode, you must first close
the doors to turn ON the lights. Then the lights will function
normally.

NOTES:

■ Sabbath mode does not disable the water dispenser or the ice

maker. To turn off the ice maker, see “Ice Maker.”

■ If a power failure occurs or you unplug the refrigerator while it

is in Sabbath mode, it will take 10 minutes for the cooling
system to resume when power is restored.

Water Filter Status Light and Reset

The filter reset control allows you to restart the water filter status
tracking feature each time you replace the water filter. See “Water
Filtration System.”

■ Press and hold WATER FILTER for 3 seconds, to reset the

water filter status to Good. The Water Filter icon will turn blue.

Air Filter Status Light and Reset

The filter reset control allows you to restart the air filter status
tracking feature each time you replace the air filter. See “Install Air
Filter.”

■ Press and hold AIR FILTER for 3 seconds, to reset the air filter

status to Good. The Air Filter icon will turn blue.

1. Hold a container under the dispenser spout while pressing the

dispenser pad.

2. Release the dispenser pad to stop dispensing.

Ice Maker

(on some models)

IMPORTANT: For models with a water filter, after connecting the
refrigerator to a water source or replacing the water filter, fill and
discard three full containers of ice to prepare the water filter for
use.

Turning the Ice Maker On/Off

To turn the ice maker ON, simply lower the wire shutoff arm.
To manually turn the ice maker OFF, lift the wire shutoff arm to the

OFF (arm up) position and listen for the click.
NOTE: Your ice maker has an automatic shutoff. As ice is made,

the ice cubes will fill the ice storage bin and the ice cubes will
raise the wire shutoff arm to the OFF (arm up) position. Do not
force the wire shutoff arm up or down.

13

Ice Storage Bin

1. Wash the ice storage bin with mild soap and warm water.

2. Slide the ice storage bin under the ice maker, and push it

toward the back as far as it will go.

3. Lower the arm on the ice maker to the “on” position.
NOTE: It usually takes approximately 24 hours for the ice

maker to begin producing ice. You may notice the ice has an
“off-taste.” If so, discard the first three batches of ice
produced. After that the “off-taste” should be gone.

To replace a shelf:

1. Slide the back of the shelf into the track in the wall of the

cabinet.

2. Guide the front of the shelf into the shelf track. Be sure to slide

the shelf in all the way.

Ice Production Rate

■ The ice maker should produce approximately 8 to 12 batches

of ice in a 24-hour period. Allow 3 days to completely fill the
ice container.

■ To increase ice production, lower the freezer and refrigerator

temperature. See “Using the Control(s).” Wait 24 hours
between adjustments.

Remember

■ The quality of your ice will be only as good as the quality of the

water supplied to your ice maker. Avoid connecting the ice
maker to a softened water supply. Water softener chemicals
(such as salt) can damage parts of the ice maker and lead to
poor quality ice. If a softened water supply cannot be avoided,
make sure the water softener is operating properly and is well
maintained.

■ Do not use anything sharp to break up the ice in the bin. This

can cause damage to the ice storage bin and the dispenser
mechanism.

■ Do not store anything on top of or in the ice maker or ice

storage bin.

REFRIGERATOR

FEATURES

NOTE: Your model may have some or all of these features.

Important information to know about glass shelves
and covers:

Do not clean glass shelves or covers with warm water when
they are cold. Shelves and covers may break if exposed to
sudden temperature changes or impact, such as bumping.
Tempered glass is designed to shatter into many small,
pebble-size pieces. This is normal. Glass shelves and covers
are heavy. Use both hands when removing them to avoid
dropping.

Fold Away Shelf (on some models)

To retract the fold away shelf:

■ Retract the fold away section of the shelf by holding the front

of the shelf with one hand and lifting up on the center front of
the shelf. Then push back and down on the shelf until it slides
beneath the back section of the shelf.

To replace the fold away shelf:

■ Replace the fold away section of the shelf by holding the front

of the shelf with one hand and pulling the center of the shelf
until the fold away section is returned to its full shelf position.

Pantry Drawer

Pantry Drawer

To remove and replace the pantry drawer:

1. Slide pantry drawer out to the stop.

2. Lift front of pantry drawer with one hand while supporting

bottom of drawer with other hand. Slide drawer out the rest of
the way.

3. Replace the drawer by sliding it back in fully past the drawer

stop.

Pantry Drawer Cover

To remove and replace the pantry drawer cover:

1. Remove the pantry drawer.

2. From underneath, push up on the glass cover and pull it out.

3. Replace the pantry drawer cover by lowering it into place.

4. Replace the pantry drawer.

Refrigerator Shelves

The shelves in your refrigerator are adjustable to match your
individual storage needs.

Glass Shelves

To remove a shelf:

1. Remove items from the shelf.

2. Slide the shelf straight out to the stop.

3. Depending on your model, lift the back or front of the shelf

past the stop. Pull the shelf out the rest of the way.

14

Pantry Drawer Control

The amount of air flowing through the pantry drawer affects the
temperature inside the drawer.

The airflow control is located on the left side of the pantry drawer.

To adjust the airflow:

■ Colder - Slide the control forward, toward the front of the

pantry drawer. The airflow is open.

■ Cold - Slide the control all the way toward the rear of the

pantry drawer. The airflow is closed, as shown.

Crisper

■ Leafy vegetables: Wash in cold water, drain and trim or tear off

bruised and discolored areas. Place in plastic bag or plastic
container and store in crisper.

DOOR FEATURES

NOTE: Your model may have some or all of these features.

Condiment Bins

To remove and replace the condiment bins:

1. Tilt the bin by grabbing it and pulling outward.

2. Remove the bin by grabbing it and lifting it upward off the

glides.

3. Replace the bin by sliding it back onto the glides and then

push it closed.

Crisper Drawers

To remove and replace the crisper drawer:

1. Slide the crisper drawer straight out to the stop. Lift the front

and slide the drawer out the rest of the way.

2. Replace the drawer by sliding the drawer in fully past the stop.

Crisper Cover

To remove and replace the glass crisper cover:

1. Pull the glass straight out.

2. Replace the glass by pushing it straight in.

Crisper Humidity Control (on some models)

You can control the amount of humidity in the moisture-sealed
crisper. Adjust the control to any setting between LOW and HIGH.

LOW (open) lets moist air out of the crisper for best storage of
fruits and vegetables with skins.

■ Fruit: Wash, let dry and store in refrigerator in plastic bag or

crisper. Do not wash or hull berries until they are ready to use.
Sort and keep berries in original container in crisper, or store in
a loosely closed paper bag on a refrigerator shelf.

■ Vegetables with skins: Place in plastic bag or plastic container

and store in crisper.

HIGH (closed) keeps moist air in the crisper for best storage of
fresh, leafy vegetables.

Fresh Bin

(on some models)

To remove and replace the fresh bin:

1. Open the bin by grabbing the top center lip of the bin and

tilting the bin outward.

2. Remove the bin by grabbing both sides of the bin and lifting

the bin upward off the glides.

3. Replace the bin by sliding it back into its tilted position on the

glides and then push it closed.

15

Half-Height Bin (on some models)

To remove and replace the half-height bin:

1. Tilt the bin by grabbing it and pulling outward.

2. Remove the bin by grabbing it and lifting it upward off the

glides.

3. Replace the bin by sliding it back onto the glides and then
push it closed.

REFRIGERATOR CARE

Cleaning

WARNING

Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.

NOTE: When cleaning stainless steel, always wipe in the
direction of the grain to avoid cross-grain scratching.

4. There is no need for routine condenser cleaning in normal

home operating environments. If the environment is
particularly greasy or dusty, or there is significant pet traffic in
the home, the condenser should be cleaned every 2 to
3 months to ensure maximum efficiency.

If you need to clean the condenser:

■ Remove the base grille.

■ Use a vacuum cleaner with a soft brush to clean the grille,

the open areas behind the grille and the front surface area
of the condenser.

■ Replace the base grille when finished.

5. Plug in refrigerator or reconnect power.

Both the refrigerator and freezer sections defrost automatically.
However, clean both sections about once a month to avoid
buildup of odors. Wipe up spills immediately.

IMPORTANT:

■ Because air circulates between both sections, any odors

formed in one section will transfer to the other. You must
thoroughly clean both sections to eliminate odors. To avoid
odor transfer and drying out of food, wrap or cover foods
tightly.

■ For stainless steel models, stainless steel is corrosion-

resistant and not corrosion-proof. To help avoid corrosion of
your stainless steel, keep your surfaces clean by using the
following cleaning instructions.

To Clean Your Refrigerator:

NOTE: Do not use abrasive or harsh cleaners such as window

sprays, scouring cleansers, flammable fluids, muriatic acid,
cleaning waxes, concentrated detergents, bleaches or cleansers
containing petroleum products on exterior surfaces (doors and
cabinet), plastic parts, interior and door liners or gaskets. Do not
use paper towels, scouring pads, or other harsh cleaning tools.

1. Unplug refrigerator or disconnect power.

2. Hand wash, rinse, and dry removable parts and interior

surfaces thoroughly. Use a clean sponge or soft cloth and a
mild detergent in warm water.

3. Clean the exterior surfaces.
Painted metal: Wash painted metal exteriors with a clean,

soft cloth or sponge and a mild detergent in warm water.
Rinse surfaces with clean, warm water and dry immediately to
avoid water spots.

Stainless steel: Wash stainless steel surfaces with a clean,
soft cloth or sponge and a mild detergent in warm water.
Rinse surfaces with clean, warm water and dry immediately to
avoid water spots.

Changing the Light Bulbs

IMPORTANT:

■ Not all appliance bulbs will fit your refrigerator. Be sure to

replace the bulb with an appliance bulb of the same size,
shape and wattage.

■ To ensure optimum refrigerator performance, replace light

bulbs as soon as they burn out.

Refrigerator Compartment Light

The lighting located at the top of the refrigerator compartment
never needs to be replaced. If the lights do not illuminate when
the door is opened, call for assistance or service. In the U.S.A.,
call 1-800-253-1301. In Canada, call 1-800-807-6777.

Freezer Compartment Light (on some models)

1. Unplug the refrigerator or disconnect power.

2. Remove the light shield (on some models).

■ Top of the freezer compartment - Slide the light shield

toward the back of the compartment to release it from the
light assembly.

3. Replace the burned-out bulb with an appliance bulb(s) no

greater than 25 watts.

4. Replace the light shield.

5. Plug in refrigerator or reconnect power.

16

TROUBLESHOOTING

First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)

to possibly avoid the cost of a service call.

In the U.S.A., www.kitchenaid.com In Canada, www.kitchenaid.ca

Operation

WARNING

Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,

fire, or electrical shock.

PROBLEM POSSIBLE CAUSES SOLUTIONS
The refrigerator will not

operate

The motor seems to run too
much

Check electrical supply Plug the power cord into a grounded 3 prong outlet.

Do not use an extension cord.
Make sure there is power to the outlet. Plug in a lamp to see if

the outlet is working.
Reset a tripped circuit breaker. Replace any blown fuses.

NOTE: If problems continue, contact an electrician.

Check controls Make sure the controls are turned on. See “Using the

New installation Allow 24 hours following installation for the refrigerator to cool

High efficiency compressor and fans This is normal. Larger, more efficient refrigerators run longer.
The room or outdoor temperature is

hot

A large amount of warm food has been
recently added

The door(s) are opened too frequently
or for too long

The refrigerator door or freezer drawer
is ajar

The refrigerator control is set too cold Adjust the refrigerator control to a less cold setting until the

The door or drawer gasket is dirty,
worn, or cracked

Controls.”

completely.
NOTE: Adjusting the temperature controls to the coldest

setting will not cool either compartment quicker.

It is normal for the refrigerator to work longer under these
conditions. For optimum performance, place the refrigerator
in an indoor, temperature controlled environment. See
“Location Requirements.”

Warm food will cause the refrigerator to run longer until the air
cools to the desired temperature.

Warm air entering the refrigerator causes it to run more. Open
the door less often.

Make sure the refrigerator is level. See “Door Closing and
Door Alignment.” Keep food and containers from blocking the
door.

refrigerator temperature is as desired. See “Using the
Controls.”

Clean or change the gasket. Leaks in the door seal will cause
the refrigerator to run longer in order to maintain desired
temperatures.

17

PROBLEM POSSIBLE CAUSES SOLUTIONS

The lights do not work A light bulb is loose in the socket or

burned out

Tighten or replace the light bulb. See “Changing the Light
Bulbs.”

The dispenser light is set to OFF On some models, the dispenser light will operate only when a

The control is set to Sabbath Mode (on
some models)

dispenser paddle is pressed. If you want the dispenser light to
stay on continuously, see “Water Dispenser.”

Turn off Sabbath Mode. See “Using the Controls.”

Noise

PROBLEM POSSIBLE CAUSES SOLUTIONS
The refrigerator seems

noisy

Below are listed some normal
sounds with explanations.

Sound of the compressor
running longer than expected

Pulsating/Whirring Fans/compressor adjusting to optimize performance during

Popping Contraction/expansion of inside walls, especially during initial

Hissing/Dripping Flow of refrigerant, or flow of oil in the compressor This is normal
Vibration The refrigerator may not be steady Adjust the leveling screws and lower

The compressor in your new refrigerator regulates
temperature more efficiently while using less energy, and
operates quietly. Due to the reduction in operating noise you
may notice more intermittent noises.

High efficiency compressor and fans This is normal. Larger, more efficient

refrigerators run longer.
This is normal

normal compressor operation

This is normal

cool-down

the leveling foot firmly against the floor.
See “Door Closing and Door
Alignment.”

Rattling/Banging Movement of the water lines against the refrigerator cabinet,

or of items placed on top of the refrigerator cabinet

Sizzling Water dripping on the heater during defrost cycle This is normal
Water running/Gurgling May be heard when ice melts during the defrost cycle and

water runs into the drain pan
Buzzing Heard when the water valve opens to fill the ice maker This is normal
Creaking/Cracking May be heard as ice is being ejected from the ice maker mold This is normal
Ker-plunk May be heard when the ice falls into the ice storage bin This is normal

Move excess water line away from the
refrigerator cabinet or fasten excess
tubing to the cabinet. See “Connect
the Water Supply,” or remove items
from the top of the refrigerator.

This is normal

Temperature and Moisture

PROBLEM POSSIBLE CAUSES SOLUTIONS
Temperature is too warm The refrigerator has just been installed Allow 24 hours following installation for the refrigerator to cool

Cooling is turned off Turn on cooling. See “Using the Controls.”

The controls are not set correctly for

the surrounding conditions

The door(s) are opened often or not

closed completely

completely.

Adjust the controls a setting colder. Check the temperature in
24 hours. See “Using the Control(s).”

Allows warm air to enter refrigerator. Minimize door openings
and keep doors fully closed.

18

A large load of food was recently

added

Allow several hours for refrigerator to return to normal
temperature.

PROBLEM POSSIBLE CAUSES SOLUTIONS
Temperature is too cold in

the refrigerator/crisper

The refrigerator air vent(s) are blocked If the air vent located in the top, left, rear corner of the

refrigerator compartment is blocked by items placed directly
in front of it, the refrigerator will get too cold. Move items
away from the air vent.

Temperature is too cold in
the pantry drawers

There is interior moisture
buildup

NOTE: Some moisture

buildup is normal.

There is frost/ice buildup in
the freezer compartment

The controls are not set correctly for

the surrounding conditions

The ice storage bin is not in the correct

position

The control is not set correctly for the

items stored in drawer

The room is humid A humid environment contributes to moisture buildup.

The door(s) are opened often or not

closed completely

The door is blocked open Move food packages away from door.

A bin or shelf is in the way Push bin or shelf back into the correct position.

Storing liquid in open containers This adds humidity to the refrigerator interior. Keep all

The doors are opened often or left

open

Poor door seal Ensure door seals are making full contact with the refrigerator

Temperature controls are not set

correctly

Adjust the controls a setting warmer. Check the temperature
in 24 hours. See “Using the Controls.”

See “Ice Maker.”

Adjust the control setting. See “Refrigerator Features.”

Allows humid air to enter the refrigerator. Minimize door
openings and close doors completely.

containers tightly covered.
Minimize door openings and keep doors fully closed.

cabinet to allow for an adequate seal.
See “Using the Controls” for recommended temperature

settings.

Ice and Water

PROBLEM POSSIBLE CAUSES SOLUTIONS
The ice maker is not

producing ice or is not
producing enough ice

The refrigerator is not connected to a

water supply or the water supply

shutoff valve is not turned on

There is a kink in the water source line A kink in the line can reduce water flow. Straighten the water

The ice maker is not turned on Make sure the ice maker is on. See “Ice Maker.”

The refrigerator has just been installed Wait 24 hours after ice maker installation for ice production to

The refrigerator door is not closed

completely

A large amount of ice was recently

removed

An ice cube is jammed in the ice maker

ejector arm

A water filter is installed on the

refrigerator

A reverse osmosis water filtration

system is connected to your cold

water supply

Connect refrigerator to water supply and turn water shutoff
valve fully open.

source line.

begin. Wait 3 days for full ice production.
Close the door firmly. If it does not close completely, see “The

doors will not close completely.”
Allow 24 hours for ice maker to produce more ice.

Remove ice from the ejector arm with a plastic utensil.
NOTE: On some models, press the lever which opens the ice

maker door to access the ejector arm.
Remove the water filter and operate the ice maker. If ice

volume improves, then the filter may be clogged or incorrectly
installed. Replace filter or reinstall it correctly.

This can decrease water pressure. See “Water Supply
Requirements.”

19

PROBLEM POSSIBLE CAUSES SOLUTIONS
The ice cubes are hollow or

small
NOTE: This is an indication of

low water pressure.

The water shutoff valve is not fully

open

There is a kink in the water source line A kink in the line can reduce water flow. Straighten the water

Turn the water shutoff valve fully open.

source line.

Off-taste, odor or gray color
in the ice or water

A water filter is installed on the

refrigerator

A reverse osmosis water filtration

system is connected to your cold

water supply

Questions remain regarding water

pressure

Recently installed or replaced

plumbing connections. New plumbing

connections can cause discolored or

off-flavored ice and water.

The ice has been stored too long Discard ice. Wash ice storage bin. Allow 24 hours for ice

The water has been stored too long Dispense at least 1 qt (1 L) of water per week to maintain a

Odor from stored food has transferred

to the ice

There are minerals (such as sulfur) in

the water

There is a water filter installed on the

refrigerator

Remove filter and operate ice maker. If ice quality improves,
then the filter may be clogged or incorrectly installed. Replace
filter or reinstall it correctly.

This can decrease water pressure. See “Water Supply
Requirements.”

Call a licensed, qualified plumber.

Discard the ice and wash the ice storage bin. Flush the water
system with 4 gal. (15 L) of water. Allow 24 hours for the ice
maker to make new ice, and discard the first 3 batches of ice
produced.

maker to make new ice.

fresh supply.
Use airtight, moisture proof packaging to store food.

A water filter may need to be installed to remove the minerals.

Gray or dark discoloration in ice may indicate that the water
filtration system needs additional flushing. Flush the water
system after installing and before using a new water filter. See
“Water Dispenser” for water filter flushing instructions.

The water dispenser will
not operate properly

The water filter needs to be replaced Replace the disposable water filter at least every 6 months or

The refrigerator is not connected to a

water supply or the water supply

shutoff valve is not turned on

There is a kink in the water source line A kink in the water line can reduce water flow from the water

The refrigerator has just been installed Flush and fill the water system. See “Water Dispenser.”

The water pressure to the house is not

at or above 30 psi (207 kPa)

A reverse osmosis water filtration

system is connected to your cold

water supply

A water filter is installed on the

refrigerator

The refrigerator door is not closed

completely (on some models)

The refrigerator doors were recently

removed

when indicated. See “Water Filtration System.”
Connect the refrigerator to the water supply and turn the

water shutoff valve fully open.

dispenser and result in hollow or irregular shaped ice.
Straighten the water source line.

The water pressure to the house determines the flow from the
dispenser. See “Water Supply Requirements.”

A reverse osmosis water filtration system can decrease water
pressure. See “Water Supply Requirements.”

Remove filter and operate dispenser. If water flow increases,
the water filter may be clogged or incorrectly installed.
Replace filter or reinstall it correctly.

Close the door firmly. If it does not close completely, see “The
doors will not close completely.”

Make sure the water dispenser wire/tube assembly has been
properly reconnected at the top of the refrigerator door.
See “Remove and Replace Refrigerator Doors and Drawer
Front.”

20

PROBLEM POSSIBLE CAUSES SOLUTIONS
Water is leaking or dripping

from the dispenser system
NOTE: A few drops of water

after dispensing is normal.

The glass was not held under the

dispenser long enough

Hold the glass under the dispenser 2 to 3 seconds after
releasing the dispenser lever.

Water continues to drip
from the dispenser beyond
the first few drops.

Water is leaking from the
back of the refrigerator

Water from the dispenser is
warm

NOTE: Water from the

dispenser is only chilled to
50°F (10°C).

The refrigerator has just been installed Flushing the water system removes the air from the lines

The water filter was recently changed Flushing the water system removes the air from the lines

The water line connections were not

fully tightened

Recently removed the doors and did

not fully tighten water line connection

The refrigerator has just been installed Allow 24 hours after installation for the water supply to cool

A large amount of water was recently

dispensed

Water has not been recently dispensed The first glass of water may not be cool. Discard the first

The refrigerator is not connected to a

cold water pipe

which causes the water dispenser to drip. Flush the water
system. See “Water Dispenser.”

which causes the water dispenser to drip. Flush the water
system. See “Water Dispenser.”

See “Connect the Water Supply.”

See “Remove and Replace Refrigerator Doors and Drawer
Front.”

completely.
Allow 3 hours for the water supply to cool completely.

glass of water dispensed.
Make sure the refrigerator is connected to a cold water pipe.

See “Water Supply Requirements.”

Doors

WARNING

Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.

PROBLEM POSSIBLE CAUSES SOLUTIONS
The door(s) or drawer will

not close completely

The doors are difficult to
open

The doors appear to be
uneven

The doors do not open or
close as expected

The door or drawer is blocked open Move food packages away from door(s). Remove ice or other

A bin or shelf is in the way Push bin or shelf back into the correct position.
Recently installed Remove all packaging materials.
The door gaskets are dirty or sticky Clean gaskets and contact surfaces with mild soap and warm

The doors need to be aligned or the
refrigerator needs to be leveled

The refrigerator tilt needs to be
adjusted

items which have fallen onto the floor of the freezer
compartment.

water. Rinse and dry with soft cloth.
See “Door Closing and Door Alignment.”

Adjust the refrigerator tilt. See “Door Closing and Door
Alignment.”

21

WATER FILTER CERTIFICATIONS

22

PERFORMANCE DATA SHEET

Water Filtration System

Model P5WB12NL/P4RFWB12 Capacity 120 Gallons (455 Liters)

System tested and certified by NSF International against NSF/ANSI
Standard 42 for the reduction of Chlorine Taste and Odor, and Particulate
Class I*; and against NSF/ANSI Standard 53 for the reduction of Live
Cysts, Asbestos, Lead, Lindane, Toxaphene, Atrazine, and 2,4 - D.

This system has been tested according to NSF/ANSI Standards 42 and 53 for the reduction of the substances listed below. The
concentration of the indicated substances in water entering the system was reduced to a concentration less than or equal to the
permissible limit for water leaving the system, as specified in NSF/ANSI Standards 42 and 53.

Substance Reduction
Aesthetic Effects

Chlorine Taste/Odor
Particulate Class I

Contaminant
Reduction

Live Cysts
Asbestos 99% 87 MFL 10
Lead: @ pH 6.5

Lead: @ pH 8.5
Lindane 0.0002 mg/L 0.0019 mg/L 0.002 mg/L ± 10% 0.00002 mg/L 98.9 99
Toxaphene 0.003 mg/L 0.014 mg/L 0.015 mg/L ± 10% 0.001 mg/L 93 93
Atrazine 0.003 mg/L 0.0094 mg/L 0.009 mg/L ± 10% 0.0005 mg/L 94.5 94.7
2,4 - D 0.07 mg/L 0.220 mg/L 0.210 mg/L ± 10% 0.028 mg/L 87.5 96.1

*

†

Test Parameters: pH = 7.5 ± 0.5 unless otherwise noted. Flow = 0.5 gpm (1.9 Lpm). Pressure = 60 psig (413.7 kPa).
Temp. = 68°F to 71.6°F (20°C to 22°C). Rated service capacity = 120 gallons (455 liters).

■ It is essential that operational, maintenance, and filter

replacement requirements be carried out for the product to
perform as advertised.

■ Use replacement filter P4RRWB/P4RFWB12, part #W10295370.

2011 suggested retail price of $49.99 U.S.A./$59.99 Canada.
Prices are subject to change without notice.

Style 1 – When the water filter status display changes from
“GOOD” to “ORDER,” order a new filter. When the filter
indicator reads “REPLACE,” it is recommended that you
replace the filter.

Style 2 – When the filter indicator changes from green to
yellow, order a new filter. When the indicator changes from
yellow to red, it is recommended that you replace the filter.

Style 3 – When the filter indicator reads 10%, order a new
filter. When the indicator reads 0%, it is recommended that
you replace the filter.

Style 4 - For models without a water dispenser, replace the
disposable water filter every 6 months. The water filter
indicator light will remind you when it is time to change the
water filter.

■ After changing the water filter, flush the water system. For filtered

ice only, make and discard three full containers of ice to prepare
the water filter for use.

■ These contaminants are not necessarily in your water supply.

While testing was performed under standard laboratory
conditions, actual performance may vary.

NSF Reduction
Requirements

50% reduction
85% reduction

NSF Reduction
Requirements

99.95% 160,000/L 50,000/L min. 54/L

0.010 mg/L

0.010 mg/L

Average
Influent

2.0 mg/L
7,300,000 #/mL

Average
Influent

0.160 mg/L

0.140 mg/L

Influent Challenge
Concentration

2.0 mg/L ± 10%
At least 10,000 particles/mL

Influent Challenge
Concentration

7

to 108 fibers/L

0.15 mg/L ± 10%

0.15 mg/L ± 10%

††

■ The product is for cold water use only.

■ The water system must be installed in compliance with state and

Maximum
Effluent

0.20 mg/L
75,000 #/mL

Maximum
Effluent

0.17 MFL 99 99

0.001 mg/L

0.005 mg/L

local laws and regulations.

■ Do not use with water that is microbiologically unsafe or of

unknown quality without adequate disinfection before or after the
system. Systems certified for cyst reduction may be used on
disinfected waters that may contain filterable cysts.

■ Refer to the “Warranty” section for the Manufacturer’s name,

address and telephone number.

■ Refer to the “Warranty” section for the Manufacturer’s limited

warranty.

Application Guidelines/Water Supply Parameters

Water Supply
Water Pressure
Water Temperature
Service Flow Rate

Minimum %
Reduction

97
99

**

Minimum %

†

Reduction

99.97 99.99

99.4

98.6

Average %
Reduction

97.2

99.4

Average %
Reduction

99.4

98.6

City or Well
30 - 120 psi (207 - 827 kPa)
33° - 100°F (0.6° - 37.8°C)

0.5 gpm (1.9 Lpm) @ 60 psi

Class I particle size: >0.5 to <1 um

*

Test requirement is at least 100,000 particles/mL of AC Fine Test Dust.

**

†

Based on the use of Cryptosporidium parvum oocysts

††

Fibers greater than 10 um in length

® NSF is a registered trademark of NSF International.

23

KITCHENAID® REFRIGERATOR WARRANTY

LIMITED WARRANTY

For one year from the date of purchase, when this major appliance is operated and maintained according to instructions attached to or
furnished with the product, KitchenAid brand of Whirlpool Corporation or Whirlpool Canada LP (hereafter “KitchenAid”) will pay for
factory specified parts and repair labor to correct defects in materials or workmanship that existed when this major appliance was
purchased. Service must be provided by a KitchenAid designated service company. YOUR SOLE AND EXCLUSIVE REMEDY UNDER
THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. This limited warranty is valid only in the United States
or Canada and applies only when the major appliance is used in the country in which it was purchased. Proof of original purchase date is
required to obtain service under this limited warranty.

On models with a water filter: 30 day limited warranty on water filter. For 30 days from the date of purchase, when this filter is operated
and maintained according to instructions attached to or furnished with the product, KitchenAid will pay for a replacement water filter to
correct defects in materials and workmanship.

SECOND THROUGH FIFTH YEAR LIMITED WARRANTY ON CAVITY LINER AND SEALED REFRIGERATION SYSTEM

In the second through fifth year from the date of purchase, when this major appliance is operated and maintained according to
instructions attached to or furnished with the product, KitchenAid will pay for replacement or repair of the refrigerator/freezer cavity liner
(including labor costs) if the part cracks due to defective materials or workmanship that existed when this major appliances was
purchased. Also, in the second through fifth year from the date of purchase, when this major appliance is operated and maintained
according to instructions attached to or furnished with the product, KitchenAid will pay for factory specified parts and repair labor for the
following components to correct defects in materials or workmanship in the sealed refrigeration system that existed when this major
appliance was purchased: compressor, evaporator, condenser, dryer, and connecting tubing.

SIXTH THROUGH TENTH YEAR LIMITED WARRANTY ON SEALED REFRIGERATION SYSTEM

In the sixth through tenth year from the date of purchase, when this major appliance is operated and maintained according to instructions
attached to or furnished with the product, KitchenAid will pay for factory specified parts for the following components to correct defects
in materials or workmanship in the sealed refrigeration system that existed when this major appliance was purchased: compressor,
evaporator, condenser, dryer, and connecting tubing.

ITEMS EXCLUDED FROM WARRANTY

This limited warranty does not cover:

1. Replacement parts or repair labor if this major appliance is used for other than normal, single-family household use or when it is

used in a manner that is inconsistent to published user or operator instructions and/or installation instructions.

2. Service calls to correct the installation of your major appliance, to instruct you on how to use your major appliance, to replace or

repair house fuses, or to correct house wiring or plumbing.

3. Service calls to repair or replace appliance light bulbs, air filters or water filters. Consumable parts are excluded from warranty

coverage.

4. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in

accordance with electrical or plumbing codes, or use of products not approved by KitchenAid.

5. Cosmetic damage, including scratches, dents, chips or other damage to the finish of your major appliance, unless such damage

results from defects in materials or workmanship and is reported to KitchenAid within 30 days from the date of purchase.

6. Any food or medicine loss due to refrigerator or freezer product failures.

7. Pickup and delivery. This major appliance is intended to be repaired in your home.

8. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.

9. Expenses for travel and transportation for product service if your major appliance is located in a remote area where service by an

authorized KitchenAid servicer is not available.

10. The removal and reinstallation of your major appliance if it is installed in an inaccessible location or is not installed in accordance

with KitchenAid's published installation instructions.

11. Replacement parts or repair labor on major appliances with original model/serial numbers that have been removed, altered or

cannot be easily determined.

DISCLAIMER OF IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do
not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This
warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
KITCHENAID SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the
exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty
gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

If outside the 50 United States and Canada, contact your authorized KitchenAid dealer to determine if another warranty applies. 6/08

24