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OWNER'S
MANUAL
MODEL NOS.
625.388400
625.388450
Caution:
Read and Follow
All Safety Rules and
Operating Instructions
Before First Use of
This Product.
UltraSoft 400 Water Softener
If you have questions when
installing, operating or main-
taining your softener, and
when setting the timer, call
this toll-free number...
1-800-426-9345
www, KenmoreWater.com
SAVE THIS MANUAL
Sears,
I Beverly Road, Hoffman Estates, IL 60179 USA I
PRINTEDIN U.S.A. 7231775 (Rev. N 6/3/02)
Roebuck and
Co.,
with High Performance Valve
• Warranty
• Start Up / Setting Timer
• How It Works
• Care Of
• Specifications
• Repair Parts
Use the plastic bag and tie provided, to hang manuals
nearby the softener for future reference.
3333
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SEARS RESIDENTIAL WATER SOFTENER
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FULL ONE YEAR WARRANTY ON WATER SOFTENER
For one year from the date of purchase, when this water softener is installed and
maintained in accordance with our instructions, Sears will repair, free of charge,
defects in material or workmanship in this water softener.
FULL THREE YEAR ELECTRONICS WARRANTY
For a period of three years from date of purchase, Sears will replace the BRINE
TANK LIGHT, ELECTRONIC BOARD, SENSOR HOUSING, WIRING HARNESS,
TRANSFORMER, MICRO SWITCH, DRIVE MOTOR, OR POWER CABLE,
should they be defective in material or workmanship.
FULL TEN YEAR WARRANTY AGAINST LEAKS
For ten years from the date of purchase, Sears will furnish and install a new current
model water softener tank or salt storage drum, free of charge, if either the tank
or drum develop a leak.
TO OBTAIN WARRANTY SERVICE, SIMPLY CONTACT THE NEAREST
SEARS SERVICE CENTER THROUGHOUT THE UNITED STATES. This war-
ranty applies only while this product is in use in the United States.
This warranty gives you specific legal rights,and you may have other rights which
vary from state to state.
Sears, Roebuck and Co., D/817 WA, Hoffman Estates, IL 60179
If you want your water softener professionally installed, talk to your Sears Salesman. He will arrange for a
prompt, quality installation by Sears Authorized Installers.
SEARS INSTALLATION POLICY
All installation labor arranged by Sears shall be per-
formed in a neat, workmanlike manner in accor-
dance with generally accepted trade practices. Fur-
ther, all installations shall comply with all local
laws, codes, regulations, and ordinances. Customer
shall also be protected, during installation, by insur-
ance relating to Property Damage, Workman's
SEARS INSTALLATION WARRANTY
In addition to any warranty extended to you on the
Sears merchandise involved, which warranty be-
comes effective the date the" merchandise in
installed, should the workmanship of any Sears ar-
ranged installation prove faulty within one year,
Sears will, upon notice from you, cause such faults
to be corrected at no additional cost to you.
Compensation and Public Liability.
FACTS AND FIGURES TO KEEP
Fill in the blanks below and keep this book in a safe place so you always have
these facts.
Water Softener Model No._-
Serial Number
Date Installed
Water Hardness
Iron Content
pH.
Water Pressure
Water Flow Rate
Grains Per Gallon
Parts Per Million
Taste And/Or Odor
Pounds / Square Inch
Gallons Per Minute
rating
decal
_ The model number is on the rating decal, located on the rim, under the salt hole cover.
A
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WATER SOFTENER START UP
PAGE NO.
E
0
F
8
N
T
E
N
A,
B.
C.
D.
E.
A,
B.
A,
B,
C.
D.
Safety Guides
Check List of Step-By-Step Guides To Install
Program The Timer .....
Sanitizing The Water Softener
Fill The Storage Tank With Salt .........................
HOW YOUR WATER SOFTENER WORKS
Faceplate q_mer Features
Soft Water Service and Regeneration
CARE OF YOUR WATER SOFTENER
Salt: Refilling Storage Tank / Salt Bridge
Keeping The Water Softener Clean
Protect The Water Softener From Freezing
Checklist (Not Getting Soft Water)
1-1
1-2
1-3, 1-4
1-5
1-6
2-1, 2-2
2-3, 2-5
3-1
3-2
3-3
3-4
JJJ _JJdJJJJJ
BJJJJ _JJ_JJJJidJ_JJJJJJJJ_J
_J JJJJdJJJ_
J_ _JJJJJJJJ_
_JJJJJ_J_JJJJJJJJ
a.
a.
B,
C.
a.
B.
C.
ABOUT YOUR WATER SOFTENER
Dimensions / Specifications
4-1,4-2
SERVICE TECH. INFORMATION
Troubleshooting ...................................... 5-1 to 5- 4
Rotary Valve Service .................................. 5-5
Water Flow Through The Softener Valve 5-6 to 5-8
REPAIR PARTS FOR WATER SOFTENER
Water Softener Complete
Brine Valve Assembly ...................
Valve Assembly --
6-1, 6-2
6-3, 6-4
6-5, 6-6
B
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S
E
A. SAFETY GUIDES
• Read all steps, guides and rules carefully before
installing and using your new water softener. Follow
all steps exactly to correctly install. Failure to follow
them could cause personal injury or property damage.
Reading this book will also help you to get all of the
benefits from your water softener.
C
T
N
JJJJJJJJJJJJJJJ_.
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IJJ JJJJJJJJJJJ_
iJJJJ _JJJJJJJJ_
IJJJJ JJ_JJJJ_J_
uJJ_JJJJJJJ_JJI
IJJJJ JJJJJJJJJJJ_
iJ_JJ J_JJJJJJJJJ_
iJJ _JJJJ_JJJJ
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• Your water softener will remove hardness minerals
and "clear water" iron from water, up to the limits
shown on page 4-1. It will not remove other types of
iron, acids, tastes and odors, etc. It will not purify pol-
luted water or make it safe to drink.
• Protect the softener and piping from freezing. Dam-
age from freezing voids the softener warranty. See
page 3-3.
CAUTIONS
PLEASE READ AND COMPLY WITH THE FOLLOWING
GUIDES TO PREVENT DAMAGE TO THE SOFTENER
OR OTHER PROPERTY, PERSONAL INJURY, OR
POSSIBLE FATAL SHOCK.
• THIS SOFTENER WORKS ON 24 VOLTS ONLY. BE
SURE TO USE ONLY THE TRANSFORMER IN-
CLUDED, AND PLUG IT INTO A HOUSEHOLD 120V
OUTLET. IF TRANSFORMER IS REPLACED, USE
ONLY THE AUTHORIZED SERVICE CLASS, II, 24
VOLT, 10 VA TRANSFORMER.
• Unplug the transformer right away if the power
cable should become damaged or frayed. Make re-
pairs before plugging back into the power outlet.
• Always unplug the softener from electrical power
before removing outer valve covers.
• This system is not intended to be used for treating
water that is microbiologically unsafe or of unknown
quality without adequate disinfection before or after
the system.
1-1
Problems, Questions? Call 1-800-426-9345 Kenmore Water Line
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_,_J_i_! SECTION1 SOFTENER START UP
B. CHECK LIST OF STEP-BY-STEP GUIDES TO INSTALL
To be sure you have done all the steps to install the
softener, read the following list. Refer to the Installa-
tion Manual part no. 7231741, for step-by-step
guides.
Page numbers referred to are in the Installation
Manual unless otherwise noted.
Is the house water flow going INTO the softener
valve INLET? Trace piping to be sure. See pages
2-4 and 2-5.
_-_ Is the plumbing bypass valve (or 3 valves) set for
SERVICE? Bypass valve(s) should always re-
main in soft water service position. Position in
"bypass" only if needed for softener repairs. See
FIG. 14, page 4-1 of this manual.
_" Is the valve drain hose connected the right way,
and without sharp bends or kinks that could
stop or reduce water flow? See page 3-5 in the
installation manual.
Page numbers referred to are in the Installation
Manual unless otherwise noted.
_" Is the softener power cable connected to the
transformer? Is the transformer plugged into an
inside, 120V-60Hz electrical outlet? See pages
3-8 and 3-9 in the installation manual, and the
wiring schematic on page 5-1 of this manual.
Be sure to restart the water heater. See page
3-9.
"VALVE
INLET
3-valve _ (,_,_, !
Bypass Valve(s)
NOTE: Codes in the state of Massachusetts require installation
by a licensed plumber For installation, use plumbing code
248- CMR of the Commonwealth of Massachusetts.
Problems, Questions? Call 1-800-426-9345 Kenmore Water Line
1-2
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_J_i__i SECTION1 SOFTENER START UP
C. PROGRAM THE TIMER
ON/OFF-HOLD button UP
salt level adjust display
(Recharge Tonight-Now) button
\ /
.....\
UltraSoff 400 \_ [
KenmomWam_com
f Customer Assistance
/
signal light adjust tank light
When the transformeris plugged in, the model code
HF32, and a test number (example: A2.4) show in
the face plate display for 4 seconds. Then, 12:00 AM
and PRESENT TIME begin to flash.
- -_-- C 'UU
7
6 PRESENTTIM£
5
171717 _,
TONIGHT
R£CHARQE
@@ FLOW RATE
1-800-426-9345
0
SELECT DOWN
buttons button
button you have pressed, telling you to use another
button. For example, while setting the hardness
(step 2), the beeper sounds repeatedly when the dis-
play reaches I using the DOWN button, or the high-
est hardness setting using the UP button.
_SET PRESENT TIME OF DAY
If the words PRESENT TIME do not show in the dis-
play, press the SELECT I button (FIG. 2) until they
do, or see the previous notes.
Notes:
If HF - - shows in the display, press the UP /X or
DOWN V button until HF32 shows. Then, press the
SELECT 1 button to set, and change to the flashing
PRESENT TIME display.
To check the model code, unplug the transformer at
the wall outlet and plug in again, if other than HF32
shows, see page 5-3 to reset.
SOUND "BEEPER": A "beeper" sounds while
pressing buttons for timer set-up. One beep signals
a change in the face plate display. Repeated beeps
mean the timer will not accept a change from the
Problems, Questions? Call 1-800-426-9345 Kenmore Water Line
• Press the UP / DOWN buttons to set the present
time. Press UP to move the display ahead; press
DOWN to move the time backward.
If the present time is between
noon and midnight, be sure PM
shows.
If the present time is between
midnight and noon, be sure AM
shows.
-f " H.JLI
7
6 PRESENT TIME
5
4
3
_.r_
_' 117111-_
' "o"" L'70
7
8 PRES£NT TIM£
5
4
3
2
1
Each press of the UP /DOWN buttons changes
the time by 1 minute. Holding the buttons in
changes the time rapidly.
1-3
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C. PROGRAM THE TIMER
_1_ SET WATER HARDNESS NUMBER
• Press the SELECT 1 button once to display 25
(flashing) and HARDNESS.
The grains per gallon (gpg) hard-
ness of your water supply is on
your water analysis report. Be
-a-" C
?
6 N4RDNE$$
5
-I I-
sure to enter water test results on
page A, for future reference.
If your water supply contains iron, compensate for
it by adding to the water hardness number. For ex-
ample, assume your water is 20 gpg hard and contains 2
ppm iron. Add 5 to the hardness number for each I ppm
of iron. In this example, you would use 30for your hard-
ness number.
20 gpg hardness
2ppmironx5=10 +100
(times) 30 HARDNESS NUMBER
• Press the UP / DOWN buttons to set your water
hardness number in the display. The DOWN button
moves the display to 1. The UP button moves the
display to the highest setting (see maximum setting
for your model in the specifications).
Note:
Between 1 and 25, each press of the UP / DOWN
button changes the display by 1. Between 25 and
the highest number, the display changes 5 at a
time... 25, 30, 35, etc. Holding the UP or DOWN but-
ton in changes the display twice each second.
_SET RECHARGE (REGENERATION) TIME
generation (see pages 2- 4 and 2- 5) at 2:00 AM, end-
ing no later than 4:00 AM. This is a good time in
most households because water is not being used
(see Automatic Bypass, page 2- 6). If a different re-
charge time setting would be better for your house-
hold, do the following.
• Press the UP / DOWN buttons to set the desired
recharge starting hour. Be sure to observe the AM-
PM as you did when setting the present time of day.
Note:
Each press of the UP / DOWN buttons changes the
display one hour. Holding the buttons in changes
the display twice each second.
_SET SALT TYPE (sodium chloride or potas-
sium chloride, see page 1- 6):
• Press the SELECT I button to
display nAC1, the
default setting.
If you want to use potassium
chloride (KC1) instead of stan-
-'i- 17 I
7
6
5
dard sodium chloride (NaC1)
water softener salt, be sure to set
KC1 in the display using the UP
button. The KC1 setting adjusts
regeneration cycle times to com-
pensate for the variable dissolv-
ing rate of potassium chloride.
7
$
5
4
3
f
• Press the SELECT button once again, to com-
plete initial programming, and RECHARGE TO-
NIGHT shows in the display.
• Press the SELECT 1 button to display 2:00 AM
(flashing) and RECHARGE TIME.
At the 2:00 AM recharge time --_-- r2"_,LL
setting, the softener begins re- 56 ,,E
7 RECHARGE
4
3
IF YOU NEED HELP PROGRAMMING THE TIMER, CALL TOLL FREE,
NUMBER 1- 800 - 426 -9345.
www.KenmoreWater.com
SEE PAGES 2-1, 2-2 AND 2-3 FOR OTHER FACE PLATE TIMER FEATURES.
Problems, Questions? Call 1-800-426-9345 Kenmore Water Line
1-4
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_,i_iijj_j_._i_! SECTION1 SOFTENER START UP
D. SANITIZE THE WATER SOFTENER
Care is taken at the factory to keep your water soft-
ener clean and sanitary. Materials used to make the
softener will not infect or contaminate your water
supply, and will not cause bacteria to form or grow.
However, during shipping, storage, installing and
operating, bacteria could get into the softener. For
this reason, sanitizing as follows is suggested ®
when installing.
I_The first time you sanitize your softener, be sure
to do all steps in the installation manual, and on
pages 1-2, 1-3 and 1-4 of this manual first.
B Lift the salt hole cover and use a pail to fill the
salt storage tank with up to 3 gallons of water
(approximately 3 inches).
salt hole cover.._
brinewell cover
"ernove and add
about 3/4 oz.
bleach)
_l Remove the brineweU cover (FIG. 3) and pour
about 3/4 ounce, or I to 2 tablespoons, of com-
mon 5.25%, unscented, household bleach (Clo-
rox, Linco, BoPeep, White Sail, Eagle, etc.) in the
softener brinewell. Replace the brinewell cover.
I_l Open the bypass valve and press the ON/OFF-
HOLD button and hold for 3 seconds to start a re-
charge. This first recharge does several things.
• It draws the bleachinto and through the softener
to sanitize it.
• It fills the salt tank to the water level needed.
• It gets all the air out of the resin tank.
• It prepares the resin bed (see page 2-4) for ser-
vice and flushes residual chlorine from the soften-
er.
Notes:
This recharge takes about 2 hours, depending on the
salt type setting (page 1-4).
You can sanitize the softener with or without salt
in the storage tank.
bdnewe{I
water,
about 3 gallons
(_ Recommended by the Water Quality Association. On some
water supplies, the water softener may need periodic
disinfecting.
Problems, Questions? Call 1-800-426-9345 Kenmore Water Line
1-5
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E. FILL THE STORAGE TANK WITH SALT
Brine (salt dissolved in water) is needed for each
and every regeneration. The water for making brine
is metered into the salt storage tank by the softener.
However, you must keep salt in the tank, but it is not
necessary to keep it full. In humid areas, it is best
to fill the storage tank one quarter to one half full,
and to refill it more often. Salt bridging (see page
3-1) occurs more often when conditions are humid.
Fill the tank with NUGGET or PELLET water soft-
ener salt. DO NOT use rock salts, as they have dirt
and sediments that will stop the softener from
working.
Before filling, be sure the brinewell cover is in place
on the top of the brinewell. Salt storage capacity is
shown on page 4-1. Be sure to set the salt monitor
system (see page 2-1).
POTASSIUM CHLORIDE, alternate to salt: The de-
sign of this softener allows for the use of potassium
chloride in place of salt (sodium chloride).
1) Place only one bag of KCI in your softener at a
time (the salt storage tank should contain no more
than 60 pounds of KC1 at any one time).
2) A softener using KC1 should not be placed in
areas with temperature fluctuations and high hu-
midity (KC1 will harden in these environments and
may make the softener inoperable).
3) Check the b_ine tank and brinewell (black tube in
salt storage tank) monthly. If hardening is present,
pour small amounts of warm water on hardened
areas until they loosen.
4) Ifyou do use potassium chloride, see page 1-4 to
set the timer for its use.
Note: The salt monitor system, page 2-1, is cali-
brated to the density of nugget or pellet water soft-
ener salt. The monitor will not work as accurately
with other types of salt including rock and solar.
WATER SOFTENING SALT WITH IRON REMOV-
ING ADDITIVES -- Some salts have an additive to
help the softener handle iron in the water supply.
These salts may be used if your water supply has a
high iron content. It is recommended to use Sears
Resin Bed Cleaner 42- 34426, for periodic treatments
to keep your resin bed clean. This is available at
your local Sears store.
b_newell
cover
brinewell
salt
storage
tank
Sodium information: Water softeners using sodium
chloride for regeneration add sodium to the water.
Persons who are on sodium restricted diets should
consider the added sodium as part of their overall
sodium intake. For example, if your water supply is
15 grains hard, you would have to drink 3 quarts of
softened water to consume 335 milligrams of so-
dium. That is equivalent to eating 2-1/2 slices of
white bread.
Persons who are concerned about their drinking
water should consider a Kenmore Drinking Water
System that will remove or reduce in excess of 90%
of the sodium and other drinking water contami-
nants.
1-6
Problems, Questions? Call 1-800-426-9345 Kenmore Water Line
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A. FACEPLATE TIMER FEATURES
• EXTRA RECHARGE
S
C
T
N
JJ_JJJJJJJJJJJJ_
JJJJJJJJJJJJJJJJJ
• RECHARGE NOW
Press the ON/OFF-HOLD but- _-_-_- _ 7,_ ~
ton and hold until *RECHARGE I _1 _c,,,o,
NOW, Serv and Fill begin to flash
in the display. Upon reaching
fill, the first cycle of regenera-
tion, the flashing Serv turns off and Fillis on steady.
RECHARGE continues to flash. This regeneration
will last for about 2 hours. After the 2 hours, you will
have soft water again.
*Note:
If the CLEAN feature is set to ON, a cleaning back-
wash (CLEAN and Bkwsh or Rinse flashes in the dis-
play, along with the minutes of the clean cycle re-
maining) precedes the recharge.
• RECHARGE TONIGHT
Press and release (do not hold) the _'_,_,_' 7 nn _
ON / OFF-HOLD button. RE- --_--, .Lr2
CHARGE TONIGHT flashes in
the display, and the softener be- _
gins regeneration at the next --'--
preset recharge time. Press and release the ON
OFF-HOLD button once more if you decide to can-
cel the regeneration, and RECHARGE TONIGHT
Sometimes, a manually started
regeneration (recharge) may be
desired, or needed. Two exam-
ples are:
- You have used more water than
usual (guests visiting) and you
may run out of soft water before
the next timer started regenera-
tion.
- You did not refill the softener
with salt before it was gone. After
you refill with salt:
You can start a regeneration right
away, or you can set the timer to
regenerate at the next 2:00 AM (or
other preset recharge time). Do
the following.
4
• SALT MONITOR SYSTEM
The faceplate timer has a low salt monitor with an
indicator light to remind you to refill the storage
tank with salt. To set this monitor system:
_Lift the salt hole cover and level the salt in the
storage tank.
m The salt level decal, on the brinewell inside the
tank, has numbers from 0 to 8 (see drawing be-
low). Observe the number the leveled salt is at
or closest to.
m
Now, press the SALT LEVEL ADJUST button
until black bars display up to the salt level num-
ber. For example, the pictures below show the
salt level at 6.
_]| Finally, set the leve! you want the low salt indi-
cator light to come on. Press the SIGNAL LIGHT
ADJUST button until a (÷) shows opposite this
number. In the example below, the light will
come one when the stored salt drops to level 2.
At level 2, the storage tankis about 1 / 3 till. This
is the lowest you should allow the stored salt
level to drop to.
_'1 If you want to turn the salt monitor off, press the
SIGNAL LIGHT ADJUST button until OFF
shows above.
Note:
For accurate salt monitor operation, always use
nugget or pellet water softener salt. See page 1-6.
If potassium chloride is used, be sure to adjust the
timer to the KC1 setting on page 1-4.
salt
tevel
indicator light _.._"(_ .....
ILEVEL
8
.decal
7 =``
6
- bdnewell
S_U.T
LOW SALT
_T m_AL
LeWL t twill
8
7
m6
m5
m4
mm 3
m2-_
2-1
Problems, Questions? Call 1-800-426-9345 Kenmore Water Line
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-_ J J,a J.K J,a J.a J.i J J _ _JJ.hlJJ._J J_JJJ,a
_y._,_,_,_,_,_,._SECTION 2 YOUR WATER SOFTENER WORKS
A. FACEPLATE TIMER FEATURES
OPTIONAL SETTINGS - SALT EFFICIENCY,
CLEAN FEATURE, CLEAN FEATURE MINUTES,
MAXIMUM DAYS BETWEEN REGENERA-
TIONS, 12 / 24 HOUR CLOCK and GALLONS /
LITERS:
1. To set any of the following options, press and hold
SELECT 1 for 3 seconds. Press the SELECT 1 key
and the SALT EFFICIENCY display shows. Use the
UP / Down button to change the ON / OFF dis-
plays.
;atm_t_
- -8- -
OFF
• "a- " 17
i*
4
3
2
I
_SALT EFFICIENCY: _ When this feature is ON,
the unit will operate at salt efficiencies of 4000 grains
of hardness per pound of salt or higher.
2. Press SELECT 1 again to show the CLEAN dis-
play.
.... i
this cycle time, use the UP button to increase the
time, or the DOWN button to shorten the time. If no
change is desired, continue below.
4. Press SELECT 1 to show the 12 HOUR display.
Continue with next ste _ if no change is desired.
--8-- I CII II-_
7
6 TIM£
$
_. 24h,-
_12 or 24 hour clock: All time displays are shown
in standard clock time (1 to 12 PM; and I to 12 AM)
at the 12 hr default setting. If military time displays
are desired, set to 24 hr by pressing the UP button.
5. Press SELECT 1 again to show the GALLONS or
LITERS display.
.... 5RL5 '
6 8
5 $
3
2 2
1 1
t XI_I-
OFF
CLEAN
5
4
7
6 CLEAN
5
4
3
2
1
_CLEAN: This feature is beneficial on water sup-
plies containing iron and/or high amounts of sedi-
ments (sand, silt, dirt, etc.). When set to ON, a back-
wash and fast rinse cycle will occur first, preceeding
the normal regeneration sequence (see page 2-4).
This provides extra cleaning of the resin bed before
it is regenerated with the salt brine. To conserve wa-
ter set this feature OFF if your water supply does
not contain iron or sediments.
3. Press SELECT 1 again and the CLEAN TIME dis-
play shows.
CLE4 N TIME
7
5 CLEAN TIME
f
default minutes
example: time set to 3 minutes
[] CLEAN feature minutes: If you are using this fea-
ture the length of the extra backwash cycle automat-
ically sets to 7 minutes. However, you can adjust
this time from 1 to 15 minutes in length. To change
_Gallon or Liter readings: Water usage and flow
displays are shown in gallons. If you prefer to have
the same displays in liters, press the UP button until
Liter shows.
6. Press SELECT 1 again to show the RECHARGE
display.
RECHAaG_ _ aECHAnGE example: set to
t
.... regenerations
default display
4 days maxi-
mum between
[]Maximum days between regenerations: The face-
plate timer automatically controls regeneration fre-
quency (see page 2-6). This provides the greatest
operating efficiency, and under most conditions,
this feature will be left in its default mode. Howev-
er, modify this feature if you want to force a regen-
eration every set number of days. For example, if
your water supply contains iron and you want the
softener to regenerate at least once every few days
to keep the resin bed clean, set the display as typical-
ly shown above. Setting is available from 1 to 15
days by using the UP and DOWN buttons.
7. Press SELECT 1 to return the present time display.
2-2
Problems, Questions? Call 1-800-426-9345 Kenmore Water Line