Kenmore 625.38845 User Manual
OWNER’S
MANUAL
MODEL NOS.
625.388400
625.388450
Caution:
Read and Follow
All Safety Rules and
Operating Instructions
Before First Use of
This Product.
If you have questions when
installing, operating or main
taining your softener, and
when setting the timer, call
this toll-free number...
KGnmorG
UltraSoft 400 Water Softener
with High Performance Valve
♦ Warranty
♦ Start Up / Setting Timer
1-800-426-9345
♦ How It Works
♦ Care Of
www.KenmoreWater.com
♦ Specifications
SAVE THIS MANUAL
I Sears, Roebuck and Co., 3333 Beverly Road, Hoffman Estates, IL 60179 USA
PRINTED IN U.S.A. 7231775 (Rev. N 6/3/02)
♦ Repair Parts
Use the plastic bag and tie provided, to hang manuals
nearby the softener for future reference.
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SEARS RESIDENTIAL WATER SOFTENER
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For one year from the date of purchase, when this water softener is installed and
maintained in accordance with our instructions, Sears will repair, free of charge,
defects in material or workmanship in this water softener.
For a period of three years from date of purchase, Sears will replace the BRINE
TANK LIGHT, ELECTRONIC BOARD, SENSOR HOUSING, WIRING HARNESS,
TRANSFORMER, MICRO SWITCH, DRIVE MOTOR, OR POWER CABLE,
should they be defective in material or workmanship.
Forten years from the date of purchase, Sears will furnish and install a new current
model water softener tank or salt storage drum, free of charge, if either the tank
or drum develop a leak.
TO OBTAIN WARRANTY SERVICE, SIMPLY CONTACT THE NEAREST
SEARS SERVICE CENTER THROUGHOUT THE UNITED STATES. This war
ranty applies only while this product is in use in the United States.
This warranty gives you specific legal rights, and you may have other rights which
vary from state to state.
FULL ONE YEAR WARRANTY ON WATER SOFTENER
FULL THREE YEAR ELECTRONICS WARRANTY
FULL TEN YEAR WARRANTY AGAINST LEAKS
Sears, Roebuck and Co., D/817 WA, Hoffman Estates, IL 60179
If you want your water softener professionally installed, talk to your Sears Salesman. He will arrange for a
prompt, quality installation by Sears Authorized Installers.
SEARS INSTALLATION POLICY
AU installation labor arranged by Sears shall be per
formed in a neat, workmanlike manner in accor
dance with generally accepted trade practices. Fur
ther, aU installations shall comply with all local
laws, codes, regulations, and ordinances. Customer
shall also be protected, during installation, by insur
ance relating to Property Damage, Workman's
In addition to any warranty extended to you on the
Sears merchandise involved, which warranty be
comes effective the date the merchandise in
installed, should the workmanship of any Sears ar
ranged installation prove faulty within one year,
Sears wiU, upon notice from you, cause such faults
to be corrected at no additional cost to you.
SEARS INSTALLATION WARRANTY
Compensation and Public Liability.
FACTS AND FIGURES TO KEEP
Fill in the blanks below and keep this book in a safe place so you always have
these facts.
Water Softener Model No.t
Serial Number___________
Date Installed
Water Hardness
Iron Content
pH
_________
Water Pressure
Water Flow Rate
___________
_________
____________
_Taste And/Or Odor
_
_Grains Per Gallon
Parts Per Million
_Pounds/Square Inch
Gallons Per Minute
salt hole cover
rating
decal
t The model number is on the rating decal, located on the rim, under the salt hole cover.
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TABLE OF CONTENTS
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SECTION 1
A. Safety Gviides---------------------------------------------------B. Check List of Step-By-Step Guides To Install —
C. Program The Timer
D. Sanitizing The Water Softener--------------------------------E. Fill The Storage Tank With Salt
SECTION 2
A. Faceplate Timer Features..........................
B. Soft Water Service and Regeneration-----------------------------------------
SECTION 3
A. Salt: Refilling Storage Tank / Salt Bridge
B. Keeping The Water Softener Clean
C. Protect The Water Softener From Freezing---------------------------D. Checklist (Not Getting Soft Water)
SECTION 4
Dimensions / Specifications ....................................
WATER SOFTENER START UP
--------------------------
.........................................
HOW YOUR WATER SOFTENER WORKS
CARE OF YOUR WATER SOFTENER
ABOUT YOUR WATER SOFTENER
---------.............
...............................................
-----------------------------
........................................
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....................
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PAGE NO.
1-1
1-2
1-3,1^
1-5
1-6
2-1,2-2
2-3,2-5
3-1
3-2
3-3
3-4
4-1,4-2
SECTION 5
A. Troubleshooting
B. Rotary Valve Service
C. Water Flow Through The Softener Valve
-------------
SECTION 6
A. Water Softener Complete
B. Brine Valve Assembly
C. Valve Assembly
-----------------------------------------
SERVICE TECH. INFORMATION
-----------
................................................
REPAIR PARTS FOR WATER SOFTENER
-----------------
---------------------------------------- -----------------
B
------------------------------
..............
......................
-------------------------------------
..........
------------------------
5-1 to 5-4
5-5
5-6 to 5-8
6-1, 6-2
6-3, 6-4
6-5, 6-6
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SECTION 1
S
E
WATER SOFTENER START UP
A. SAFETY GUIDES
A Read all steps, guides and rules carefully before
installing and using your new water softener. Follow
all steps exactly to correctly install. Failure to follow
them could cause personal injury or property damage.
Reading this book will also help you to get all of the
benefits from your water softener.
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A Your water softener will remove hardness minerals
and “clear water” iron from water, up to the limits
shown on page 4-1. It will not remove other types of
iron, acids, tastes and odors, etc. It will not purify pol
luted water or make it safe to drink.
A Protect the softener and piping from freezing. Dam
age from freezing voids the softener warranty. See
page 3-3.
CAUTIONS
PLEASE READ AND COMPLY WITH THE FOLLOWING
GUIDES TO PREVENT DAMAGE TO THE SOFTENER
OR OTHER PROPERTY, PERSONAL INJURY, OR
POSSIBLE FATAL SHOCK.
A THIS SOFTENER WORKS ON 24 VOLTS ONLY. BE
SURE TO USE ONLY THE TRANSFORMER IN
CLUDED, AND PLUG IT INTO A HOUSEHOLD 120V
OUTLET. IF TRANSFORMER IS REPLACED, USE
ONLY THE AUTHORIZED SERVICE CLASS, II, 24
VOLT, 10 VA TRANSFORMER.
A Unplug the transformer right away if the power
cable should become damaged or frayed. Make re
pairs before plugging back into the power outlet.
A Always unplug the softener from electrical power
before removing outer valve covers.
A This system is not intended to be used for treating
water that is microbiologically unsafe or of unknown
quality without adequate disinfection before or after
the system.
1 - 1
Problems, Questions? Call 1-800-426-9345 Kenmore Water Line
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; SECTION 1
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WATER SOFTENER START UP
B. CHECK LIST OF STEP-BY-STEP GUIDES TO INSTALL
To be sure you have done all the steps to install the
softener, read the following Ust. Refer to the Installa
tion Manual, part no. 7231741, for step-by-step
guides.
Page numbers referred to are in the Installation
Manual unless otherwise noted.
Is the house water flow going INTO the softener
valve INLET? Trace piping to be sure. See pages
2- 4 and 2-5.
Is the plumbing bypass valve (or 3 valves) set for
SERVICE? Bypass valve(s) should always re
main in soft water service position. Position in
"bypass" only if needed for softener repairs. See
FIG. 14, page 4-1 of this manual.
Is the valve drain hose connected the right way,
and without sharp bends or kinks that could
stop or reduce water flow? See page 3-5 in the
installation manual.
Page numbers referred to are in the Installation
Manual unless otherwise noted.
FIG. 1
3-vaive
Is the softener power cable connected to the
transformer? Is the transformer plugged into an
inside, 120V-60Hz electrical outlet? See pages
3- 8 and 3-9 in the installation manual, and the
wiring schematic on page 5-1 of this manual.
Be sure to restart the water heater. See page
3-9.
plastic
Bypass Valve(s)
y
NOTE: Codes in the state of Massachusetts require installation
by a licensed plumber. For installation, use plumbing code
248-CMR of the Commonwealth of Massachusetts.
Problems, Questions? Call 1-800-426-9345 Kenmore Water Line
1 - 2
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SECTION 1
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WATER SOFTENER START UP
C. PROGRAM THE TIMER
FIG. 2
salt level adjust
___________
1
display
Customer Assistance
KenmoreWater.com
signal light adjust tank light
When the transformer is plugged in, the model code
HF32, and a test number (example: A2.4) show in
the face plate display for 4 seconds. Then, 12:00 AM
and PRESENT TIME begin to flash.
ON/OFF-HOLD button UP
(Recharge Tonight-Now) button
1-800-426-9345
o
SELECT
buttons
button you have pressed, telUng you to use another
button. For example, while setting the hardness
(step 2), the beeper sounds repeatedly when the dis
play reaches 1 using the DOWN button, or the high
est hardness setting using the UP button.
V
DOWN
button
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PRESENT TIME
Notes:
If HF - - shows in the display, press the UP A or
DOWN V button until HF32 shows. Then, press the
SELECT 1 button to set, and change to the flashing
PRESENT TIME display.
To check the model code, unplug the transformer at
the wan outlet and plug in again, if other than HF32
shows, see page 5-3 to reset.
SOUND "BEEPER": A "beeper" sounds while
pressing buttons for timer set-up. One beep signals
a change in the face plate display. Repeated beeps
mean the timer will not accept a change from the
SET PRESENT TIME OF DAY
If the words PRESENT TIME do not show in the dis
play, press the SELECT 1 button (FIG. 2) untH they
do, or see the previous notes.
■ Press the UP / DOWN buttons to set the present
time. Press UP to move the display ahead; press
DOWN to move the time backward.
If the present time is between
noon and midnight, be sure PM
shows.
If the present time is between
midnight and noon, be sure AM
shows.
Each press of the UP /DOWN buttons changes
the time by 1 minute. Holding the buttons in
changes the time rapidly.
1 - 3
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Problems, Questions? Call 1-800-426-9345 Kenmore Water Line
SECTION 1
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WATER SOFTENER START UP
C. PROGRAM THE TIMER
SET WATER HARDNESS NUMBER
■ Press the SELECT 1 button once to display 25
(flashing) and HARDNESS.
The grains per gallon (gpg) hard
ness of your water supply is on
c"n
your water analysis report. Be
sure to enter water test results on
page A, for future reference.
If your water supply contains iron, compensate for
it by adding to the water hardness number. For ex
ample, assume your water is 20 gpg hard and contains 2
ppm iron. Add 5 to the hardness number for each 1 ppm
of iron. In this example, you would use 30 for your hard
ness number.
20 gpg hardness
2 ppm iron X 5 = 10
(times)
+10
30 HARDNESS NUMBER
■ Press the UP / DOWN buttons to set your water
hardness number in the display. The DOWN button
moves the display to 1. The UP button moves the
display to the highest setting (see maximum setting
for your model in the specifications).
Note:
Between 1 and 25, each press of the UP / DOWN
button changes the display by 1. Between 25 and
the highest number, the display changes 5 at a
time... 25,30,35, etc. Holding the UP or DOWN bu tton in changes the display twice each second.
01 SET RECHARGE (REGENERATION) TIME
generation (see pages 2- 4 and 2- 5) at 2:00 AM, end
ing no later than 4:00 AM. This is a good time in
most households because water is not being used
(see Automatic Bypass, page 2-6). If a different re
charge time setting would be better for your house
hold, do the following.
■ Press the UP / DOWN buttons to set the desired
recharge starting hour. Be sure to observe the AMPM as you did when setting the present time of day.
Note:
Each press of the UP / DOWN buttons changes the
display one hour. Holding the buttons in changes
the display twice each second.
IQ SET SALT TYPE (sodium chloride or potas
sium chloride, see page 1-6):
■ Press the SELECT 1 button to display nACl, the
default setting.
S/U.TVOM0.
If you want to use potassium
chloride (KQ) instead of stan
dard sodium chloride (NaCl)
water softener salt, be sure to set
KCl in the display using the UP
button. The KCl setting adjusts
regeneration cycle times to com
pensate for the variable dissolv
ing rate of potassium chloride.
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6
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KCl
tea
■ Press the SELECT button once again, to com
plete initial programming, and RECHARGE TO
NIGHT shows in the display.
■ Press the SELECT 1 button to display 2.00 AM
(flashing) and RECHARGE TIME.
At the 2:00 AM recharge time
setting, the softener begins re-
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IF YOU NEED HELP PROGRAMMING THE TIMER, CALL TOLL FREE,
NUMBER 1-800-426-9345.
www.Kenmore Water, com
SEE PAGES 2-1, 2-2 AND 2-3 FOR OTHER FACE PLATE TIMER FEATURES.
Problems^ Questions? Call 1-800-426-9345 Kenmore Water Line
RECHARGE TONIQHI
1 - 4
SECTION 1
D. SANITIZE THE WATER SOFTENER
WATER SOFTENER START UP
Care is taken at the factory to keep your water soft
ener clean and sanitary. Materials used to make the
softener will not infect or contaminate your water
supply, and will not cause bacteria to form or grow.
However, during shipping, storage, installing and
operating, bacteria could get into the softener. For
tWs reason, sanitizing as follows is suggested®
when installing.
The first time you sanitize your softener, be sure
to do all steps in the installation manual, and on
pages 1-2,1-3 and 1-4 of this manual first.
Lift the salt hole cover and use a pah to fill the
salt storage tank with up to 3 gallons of water
(approximately 3 inches).
Remove the brineweU cover (FIG. 3) and pour
about 3/4 ounce, or 1 to 2 tablespoons, of com
mon 5.25%, unscented, household bleach (Clorox, Linco, BoPeep, White Sail, Eagle, etc.) in the
softener brinewell. Replace the brineweU cover.
Q Open the bypass valve and press the ON/OFF-
HOLD button and hold for 3 seconds to start a re
charge. This first recharge does several things.
FIG.3
• It draws the bleach into and through the softener
to sanitize it.
• It fills the salt tank to the water level needed.
• It gets all the air out of the resin tank.
• It prepares the resin bed (see page 2-4) for ser
vice and flushes residual chlorine from the soften
er.
Notes:
This recharge takes about 2 hours, depending on the
salt type setting (page 1-4).
You can sanitize the softener with or without salt
in the storage tank.
Recommended by the Water Quality Association. On some
water supplies, the water softener may need periodic
disinfecting.
1 - 5
Problems, Questions? Call 1-800-426-9345 Kenmore Water Line
SECTION 1
WATER SOFTENER START UP
E. FILL THE STORAGE TANK WITH SALT
Brine (salt dissolved in water) is needed for each
and every regeneration. The water for making brine
is metered into the salt storage tank by the softener.
However, you must keep salt in the tank, but it is not
necessary to keep it full. In humid areas, it is best
to fiU the storage tank one quarter to one half fuU,
and to refill it more often. Salt bridging (see page
3-1) occurs more often when conditions are humid.
FiU. the tank with NUGGET or PELLET water soft
ener salt. DO NOT use rock salts, as they have dirt
and sediments that will stop the softener from
working.
Before filling, be sure the brinewell cover is in place
on the top of the brinewell. Salt storage capacity is
shown on page 4-1. Be sure to set the salt monitor
system (see page 2-1).
POTASSIUM CHLORIDE, alternate to salt: The de
sign of this softener allows for the use of potassium
chloride in place of salt (sodium chloride).
1) Place only one bag of KCl in your softener at a
time (the salt storage tank should contain no more
than 60 pounds of KCl at any one tíme).
2) A softener using KCl should not be placed in
areas with temperature fluctuations and high hu
midity (KCl wiU harden in these environments and
may make the softener inoperable).
3) Check the brine tank and brinewell (black tube in
salt storage tank) monthly. If hardening is present,
pour small amounts of warm water on hardened
areas until they loosen.
4) If you do use potassium chloride, see page 1-4 to
set the timer for its use.
Note: The salt monitor system, page 2-1, is cali
brated to the density of nugget or pellet water soft
ener salt. The monitor will not work as accurately
with other types of salt including rock and solar.
WATER SOFTENING SALT WITH IRON REMOV
ING ADDITIVES — Some salts have an additive to
help the softener handle iron in the water supply.
These salts may be used if your water supply has a
high iron content. It is recommended to use Sears
Resin Bed Cleaner 42- 34426, for periodic treatments
to keep your resin bed clean. This is available at
your local Sears store.
FIG. 4
brinewell
cover
brinewell
salt
storage
tank
Sodium information: Water softeners using sodium
chloride for regeneration add sodium to the water.
Persons who are on sodium restricted diets should
consider the added sodium as part of their overall
sodium intake. For example, if your water supply is
15 grains hard, you would have to drink 3 quarts of
softened water to consume 335 milligrams of so
dium. That is equivalent to eating 2-1/2 slices of
white bread.
Persons who are concerned about their drinking
water should consider a Kenmore Drinking Water
System that will remove or reduce in excess of 90%
of the sodium and other drinking water contami
nants.
1 - 6
Problems, Questions? Call 1-800-426-9345 Kenmore Water Line
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SECTION 2
HOW YOUR WATER SOFTENER WORKS
A. FACEPLATE TIMER FEATURES
^ EXTRA RECHARGE
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^ RECHARGE NOW
Press the ON/OFF-HOLD but
ton and hold until ^RECHARGE
NOW, Serv and Fill begin to flash
in the display. Upon reaching
fiU, the first cycle of regenera
tion, the flashing Serv turns off and FiU is on steady.
RECHARGE continues to flash. This regeneration
win last for about 2 hours. After the 2 hours, you will
have soft water again.
*Note:
If the CLEAN feature is set to ON, a cleaning back
wash {CLEAN and Bkwsh or Rinse flashes in the dis
play, along with the minutes of the clean cycle re
maining) precedes the recharge.
Sometimes, a manually started
regeneration (recharge) may be
desired, or needed. Two exam
ples are:
- You have used more water than
usual (guests visiting) and you
may run out of soft water before
the next timer started regenera
tion.
- You did not refill the softener
with salt before it was gone. After
you refill with salt:
You can start a regeneration right
away, or you can set the timer to
regenerate at the next 2:00 AM (or
other preset recharge time). Do
the following.
108'
^ SALT MONITOR SYSTEM
The faceplate timer has a low salt monitor with an
indicator light to remind you to refill the storage
tank with salt. To set this monitor system:
Lift the salt hole cover and level the salt in the
storage tank.
The salt level decal, on the brinewell inside the
tank, has numbers from 0 to 8 (see drawing be
low). Observe the number the leveled salt is at
or closest to.
Now, press the SALT LEVEL ADJUST button
until black bars display up to the salt level num
ber. For example, the pictures below show the
salt level at 6.
qI Finally, set the level you want the low salt indi
cator light to come on. Press the SIGNAL LIGHT
ADJUST button until a (^) shows opposite this
number. In the example below, the light will
come one when the stored salt drops to level 2.
At level 2, the storage tank is about 1/3 fuU. This
is the lowest you should allow the stored salt
level to drop to.
If you want to turn the salt monitor off, press the
SIGNAL LIGHT ADJUST button until OFF
shows above.
Note:
For accurate salt monitor operation, always use
nugget or pellet water softener salt. See page 1-6.
If potassium chloride is used, be sure to adjust the
timer to the KCl setting on page 1-4.
► RECHARGE TONIGHT
Press and release {do not hold) the
ON / OFF-HOLD button. RE
CHARGE TONIGHT Hashes in
the display, and the softener be
gins regeneration at the next
preset recharge time. Press and release the ON/
OFF-HOLD button once more if you decide to can
cel the regeneration, and RECHARGE TONIGHT.
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RECHAPGE TONfOHt
Problems, Questions? Call 1-800-426-9345 Kenmore Water Line
2 - 1
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SECTION 2 ijSiSjjjjjSijHOW YOUR WATER SOFTENER WORKS
A. FACEPLATE TIMER FEATURES
^ OPTIONAL SETTINGS - SALT EFFICIENCY,
CLEAN FEATURE, CLEAN FEATURE MINUTES,
MAXIMUM DAYS BETWEEN REGENERA
TIONS, 12 / 24 HOUR CLOCK and GALLONS /
LITERS:
1. To set any of the following options, press and hold
SELECT 1 for 3 seconds. Press the SELECT 1 key
and the SALT EFFICIENCY display shows. Use the
UP / Down button to change the ON / OFF dis
plays.
OFF
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On
aSALrEFE/aENCY; ©When this feature is ON,
the unit will operate at salt efficiencies of 4000 grains
of hardness per pound of salt or higher.
2. Press SELECT 1 again to show the CLEAN dis
play.
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OFF
CLEAN
un
this cycle time, use the UP button to increase the
time, or the DOWN button to shorten the time. If no
change is desired, continue below.
4. Press SELECT 1 to show the 12 HOUR display.
Continue with next step if no change is desired.
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@12 or 24 hour clock; All time displays are shown
in standard clock time (1 to 12 PM; and 1 to 12 AM)
at the 12 hr default setting. If military time displays
are desired, set to 24 hr by pressing the UP button.
5. Press SELECT 1 again to show the GALLONS or
LITERS display.
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or Liter readings: Water usage and flow
displays are shown in gaUons. If you prefer to have
the same displays in liters, press the UP button until
shows.
Liter
aCEEAN; This feature is beneficial on water sup
plies containing iron and/or high amounts of sedi
ments (sand, silt, dirt, etc.). When set to ON, a back
wash and fast rinse cycle will occur first, proceeding
the normal regeneration sequence (see page 2-4).
This provides extra cleaning of the resin bed before
it is regenerated with the salt brine. To conserve wa
ter set this feature OFF if your water supply does
not contain iron or sediments.
3. Press SELECT 1 again and the CLEAN TIME dis
play shows.
Pl/FIIFVPl
- - - 7
6
s
4
3
2
default minutes
CLEAN
example: time set to 3 minutes
_l
I M}N
^CLEAN feature minutes: If you are using this fea
ture the length of the extra backwash cycle automat
ically sets to 7 minutes. However, you can adjust
this time from 1 to 15 minutes in length. To change
6. Press SELECT 1 again to show the RECHARGE
display. ‘
£A1.T5K:WU
- - - - _ __ MM
7
6
BECHAmE
4
3
2
—
default display
example: set to
4 days maxi
mum between
regenerations
'^Maximum days between regenerations: The face
plate timer automatically controls regeneration fre
quency (see page 2-6). This provides the greatest
operating efficiency, and under most conditions,
this feature will be left in its default mode. Howev
er, modify this feature if you want to force a regen
eration every set number of days. For example, if
your water supply contains iron and you want the
softener to regenerate at least once every few days
to keep the resin bed dean, set the display as typical
ly shown above. Setting is available from 1 to 15
days by using the UP and DOWN buttons.
7. Press SELECT 1 to return the present time display.
2 - 2
Problems, Questions? Call 1-800-426-9345 Kenmore Water Line
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