Kenmore 110.2022*410, 110.514*410, 110.2233 Series, 22332, 110.22332510 Use & Care Manual
...
Use & Care Guide
Manual de uso y cuidado
Guide d’Utilisation et d’Entretien
English / Español / Français
Table of Contents...2 / Índice...18 / Table des matières...36
Models/Modelos/Modèles: 110.2022*410, 110.514*410
Designed to use only HE High Efficiency
detergents.
Diseñada para utilizar solamente
detergentes de alto rendimiento (HE).
Conçue pour l’utilisation de détergents
haute efficacité seulement (HE).
Kenmore®
Top-Loading Washer
Lavadora de carga superior
Laveuse à chargement par le dessus
* = color number, número de color, le numéro de la couleur
P/N W10740540A
Sears Brands Management Corporation
Hoffman Estates, IL 60179 U.S.A.
www.kenmore.com
www.sears.com
Sears Canada Inc.
Toronto, Ontario, Canada M5B 2C3
www.sears.ca
TABLE OF CONTENTS
WASHER SAFETY ................................................................2
WHAT’S NEW UNDER THE LID? ......................................3
CONTROL PANEL AND FEATURES ................................. 4
CYCLE GUIDE ......................................................................6
USING YOUR WASHER .................................................... 7
WASHER SAFETY
WASHER MAINTENANCE ...............................................10
TROUBLESHOOTING .......................................................12
PROTECTION AGREEMENTS ..........................................17
WARRANTY ........................................................................17
ASSISTANCE OR SERVICE ............................... Back Cover
2
WHAT’S NEW UNDER THE LID?
Your new washer will operate dierently than your past agitator-style washer.
Cleaning with Less Water
Washplate
Traditional agitator-style
washer
The washer automatically adjusts the water level to the load
size—no water level selector is needed.
Washer with low-water
wash system
Automatic Load Size Sensing
Once you start the cycle, the washer will ll to the water level.
When the washer is done lling, it will start to agitate after it
determines the correct water level for the load.
This low-water wash method uses less water and energy
compared to a traditional agitator-style washer.
Choosing the Right Detergent
Use only High Eciency detergents. The package will be
marked “HE” or “High Eciency.” Low-water washing creates
excessive sudsing with a regular non-HE detergent. Using regular
detergent will likely result in longer cycle times and reduced
rinsing performance. It may also result in component failures and
noticeable mold or mildew. HE detergents are made to produce
the right amount of suds for the best performance. Follow the
manufacturer’s instructions to determine the amount of detergent
to use and do not go over the Max line on the dispenser. See
“Using Laundry Product Dispensers” for more information.
Use only High Efciency (HE) detergent.
For best performance, it is recommended to load items in loose
heaps evenly around the washplate.
As the washer dampens and moves the load, the level of the
items will settle in the basket. This is normal, and does not
indicate that more items should be added.
IMPORTANT:
■ You will not see a washer basket full of water as with your
past agitator-style washer. It is normal for some of the load to
be above the water line.
■ The lid must be closed before the washer basket lls with
water and for wash cycle to start. If lid is open and lling
stops, close lid and press START button to complete cycle.
Improved Cleaning
Low-water cleaning means concentrated cleaning. Rather
than diluting detergent as done in an agitator-style washer,
this washer delivers the detergent directly to the soils. This low
water wash also allows the clothing to move in a more eective
way to remove soils.
Normal Sounds You Can Expect
At dierent stages of the wash cycle, you may hear sounds and
noises that are dierent from those of your previous washer. For
example, you may hear a clicking and hum at the beginning of
the cycle, as the lid lock goes through a self-test. There will be
dierent kinds of humming sounds as the washplate moves the
load and as basket is slowing down to stop. And sometimes, you
may hear nothing at all, as the washer determines the correct
water level for your load or allows time for clothes to soak.
3
CONTROL PANEL AND FEATURES
2 31
Not all features and options are available on all models.
1
SOIL LEVEL
Select the most suitable setting for your load. For heavily
soiled and sturdy fabrics, select Heavy Soil Level for more
wash time, if needed. For lightly soiled and delicate fabrics,
select Light Soil Level for less wash time, if needed. Lighter soil
level setting will help reduce tangling and wrinkling.
WASH TEMP
2
Wash Temp senses and maintains uniform water temperatures
by regulating incoming hot and cold water.
Select a wash temperature based on the type of fabric and
soils being washed. For best results and following the garment
label instructions, use the warmest wash water safe for your
fabric.
• On some models and cycles, warm and hot water may be
cooler than your previous washer.
• Even in a cold and cool water wash, some warm
water may be added to the washer to maintain
a minimum temperature. All rinses are cold.
3
WASH CYCLE KNOB
Use the Wash Cycle knob to select cycles on your washer.
See “Cycle Guide” for detailed descriptions of cycles.
START/PAUSE/Unlock Lid button
4
Press to start the selected cycle; press again to pause the
cycle and unlock the lid.
NOTE: If the washer is spinning, it may take several minutes to
unlock the lid. Press and hold for 3 seconds to cancel a cycle.
Appearance may vary.
5
CYCLE STATUS LIGHTS INDICATOR
The Cycle Status Lights show the progress of a cycle. At each
stage of the process, you may notice sounds or pauses that
are dierent from traditional washers.
SENSING
When the Start/Pause button is pressed, the washer will ll
and begin sensing to determine the load size.
Once sensing is complete, the washer will ll to the
detected load size and then begin the wash phase of the
cycle.
NOTE: Sensing ll and agitation phases will be paused by
opening the unlocked lid. Close the lid to resume the cycle.
If the lid is left open for more than 10 minutes the washer
will cancel the cycle and pump out the water. The lid will
lock after the wash phase to begin the initial spin out and
remain locked for the remainder of the cycle.
WASH
You will hear the motor and agitator moving the load.
During the rst stage of the sensing/wash cycle, water will
partially ll the washer and then begin to move the load. It
is normal to have the sensing light on during this stage. You
will hear the agitator rotate, followed by a several second
pause. This process will repeat for several minutes, allowing
the entire load to become saturated. The lower water
level combined with HE detergent at this stage allows for
concentrated cleaning. Concentrated cleaning delivers the
detergent directly to the soils. It is normal for the load to
be above the water line during this stage. At the beginning
of the second stage, the washer will add water to the
correct level based on the load size. You will hear the
agitator move quicker during this stage of the wash cycle.
The motor sounds may change at dierent stages in the
wash cycle.
5
4
4
RINSE
You will hear sounds similar to the wash cycle as the
washer rinses and moves the load. You may hear the
motor turning on briey (short hum) to move the basket
while lling.
SPIN
The washer spins the load at increasing speeds for
proper water removal, based on the selected cycle
and spin speed.
COMPLETE
Once the cycle is complete, this light will come on.
Remove the load promptly for best results.
LID LOCKED
To allow for proper load sensing and
spinning, the lid will lock and the Lid
Locked light will turn on. This light
indicates that the lid is locked and
cannot be opened.
If you need to open the lid, press START/
Pause/Unlock Lid. The lid will unlock once
the washer movement has stopped. This may
take several minutes if the load was spinning at
high speed. Press START/Pause/Unlock Lid again
to resume the cycle. Avoid opening the lid during
sensing. The sensing process will start over when
the washer is restarted.
5
CYCLE GUIDE
For best fabric care, choose the cycle that best ts the load being washed.
Recommended settings for best performance are shown in Bold.
Not all cycles and options are available on all models.
Items to wash: Cycle: Soil Level Wash
Heavily soiled
fabrics
Casual and mixed
loads, jeans, towels,
sturdy fabrics
Sturdy fabrics,
colorfast items,
towels, sheets, jeans
Cottons, linens, and
mixed garment
loads
No-iron fabrics,
cottons, perm press,
linens, synthetics
Machine-wash silks,
lingerie, washable
wools
Swimsuits and items
requiring rinsing
without detergent
Hand-wash items or
dripping wet items
No clothes in washer Clean Washer N/A
Soak Heavy Hot
Cool Lights
Cool Darks
Deep Wash Medium Hot
Cool Lights
Cool Darks
Heavy Duty Heavy
Cool Lights
Cool Darks
Normal Medium Hot
Cool Lights
Cool Darks
Casual Medium Hot
Cool Lights
Cool Darks
Delicates Light Hot
Cool Lights
Cool Darks
Rinse/
Spin
Drain/
Spin
N/A Cold Combines a rinse and spin for loads requiring an additional
N/A N/A This cycle uses a spin to shorten drying times for heavy
Temp*:
Warm
Cold
Warm
Cold
Hot
Warm
Cold
Warm
Cold
Warm
Cold
Warm
Cold
Hot
Cycle Details:
Use this cycle to soak small spots of set in stains on fabrics.
The washer will use intermittent agitation and soaking.
After time has expired, water will drain, but the washer
will not spin. Cycle is complete.
Provides additional water and alternating wash action for
heavily soiled mixed loads. Water-level sensing process
may take longer for some items than for others because
they will absorb more water than other fabric types.
Use this cycle for normally soiled or sturdy fabrics.
Use this cycle for normally soiled cottons and mixed
fabric loads.
Use this cycle to wash loads of no-iron fabrics such as
sport shirts, blouses, casual business clothes, permanent
press, and blends.
Use this cycle to wash lightly soiled garments indicating
“Machine Washable Silks” or “Gentle” cycle on the care
label. Place small items in mesh garment bags before
washing.
rinse cycle or to complete a load after power interruption.
Also use for loads that require rinsing only.
fabrics or special-care items washed by hand. Use
this cycle to drain washer after canceling a cycle or
completing a cycle after a power failure.
Use this cycle every 30 washes to keep the inside of
your washer fresh and clean. This cycle uses a higher
water level. Use with liquid chlorine bleach to thoroughly
clean the inside of your washer. This cycle should not be
interrupted. See “Washer Care.”
IMPORTANT: Do not place garments or other items in the
washer during the Clean Washer cycle. Use this cycle with
an empty wash tub.
*All rinses are cold.
6
USING YOUR WASHER
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
re, or electrical shock.
WARNING
Electrical Shock Hazard
1. Sort and prepare your laundry
• Empty pockets. Loose change, buttons, or any small object
can pass under the agitator and become trapped, causing
unexpected sounds.
• Sort items by recommended cycle, water temperature,
and colorfastness.
• Separate heavily soiled items from lightly soiled.
• Separate delicate items from sturdy fabrics.
• Do not dry garments if stains remain after washing, because
heat can set stains into fabric.
• Treat stains promptly.
• Close zippers, fasten hooks, tie strings and sashes, and remove
non-washable trim and ornaments.
• Mend rips and tears to avoid further damage to items
during washing.
Helpful Tips:
• When washing water-proof or water-resistant items, load
evenly.
• Use mesh garment bags to help avoid tangling when washing
delicate or small items.
• Turn knits inside out to avoid pilling. Separate lint-takers from
lint-givers. Synthetics, knits, and corduroy fabrics will pick up
lint from towels, rugs, and chenille fabrics.
NOTE: Always read and follow fabric care labels instructions to
avoid damage to your garments.
2. Add laundry products
Add a measured of amount of detergent or single-dose laundry
packet into the basket.
If using Oxi-type boosters, color-safe bleach, or fabric softener
crystals, add to the bottom of the washer basket before adding
clothes.
IMPORTANT: Use only High Eciency detergents. The package
will be marked “HE” or “High Eciency.” Low-water washing
creates excessive sudsing with a regular non-HE detergent. Using
regular detergent will likely result in longer cycle times and
reduced rinsing performance. It may also result in component
failures and noticeable mold or mildew. HE detergents are made
to produce the right amount of suds for the best performance.
Follow the manufacturer’s instructions to determine the amount
of detergent to use.
NOTE: Follow the manufacturer’s instructions to determine the
amount of laundry products to use.
7
3. Load laundry into washer
Load garments in loose heaps evenly
around basket wall. For best results, do
not pack the load tightly. Do not wrap
large items such as sheets around the
agitator; load them in loose piles around
the sides of the basket. Try mixing
dierent sized items to reduce tangling.
IMPORTANT: Do not tightly pack or force
items into washer. Items need to move freely for best cleaning
and to reduce wrinkling and tangling.
4. Add liquid chlorine bleach
to dispenser
5. Add fabric softener to dispenser
(on some models)
Pour a measured amount of liquid fabric
softener into dispenser; always follow
manufacturer’s directions for correct amount
of fabric softener based on your load size.
Dilute liquid fabric softener by lling the
dispenser with warm water until liquid reaches the underside of
the rim. See max ll line arrows.
Adding Liquid Fabric Softener Manually to Wash Load
During the nal rinse, wait until the washer has completed
lling, press the START/PAUSE/Unlock Lid button to pause
the washer. Lift the lid and add the measured recommended
amount of liquid fabric softener. Do not allow liquid fabric
softener to spill, splash, drip, or run into the basket or on load.
Do not use more than the recommended amount. Close the lid
and press the START/PAUSE/Unlock Lid button again to start
the washer.
MAX FILL
Liquid
Chlorine Bleach
Do not overll, dilute, or use more than 1 cup (250 mL).
Do not use color-safe bleach or Oxi products in the same
cycle with liquid chlorine bleach.
6. Select cycle
Turn cycle knob to choose your wash cycle. For more
information, see “Cycle Guide”.
8
7. Select SOIL LEVEL
9. Press START/PAUSE/Unlock Lid
to begin wash cycle
Once you select a cycle, select the soil level by turning the
Soil Level knob to the desired setting.
8. Select WASH TEMPERATURE
Select the Wash Temperature by turning knob to desired
temperature. All rinses are tap cold.
NOTE: Always read and follow fabric care label instructions
to avoid damage to your garments.
Wash Temp Suggested Fabrics
Hot
Some cold water is added
to save energy. This may be
cooler than your hot water
heater setting.
Warm
Some cold water may be
added, so this will be cooler
than what your previous washer
provided.
Cool Lights
Warm water is added to assist
in soil removal and to help
dissolve detergents. Cool is
slightly warmer than cold.
Cool Darks
Warm water is added to assist
in soil removal and to help
dissolve detergents. Cool is
slightly warmer than cold.
Cold
Warm water may be added
to assist in soil removal and to
help dissolve detergents.
Whites and pastels
Durable garments
Heavy soils
Bright colors
Moderate to light soils
Colors that bleed or fade
Light soils
Dark colors that bleed or fade
Light soils
Dark colors that bleed or fade
Light soils
Press the START/PAUSE/Unlock Lid button to start the wash
cycle. When the cycle has nished, the Cycle Complete
status light will light. Promptly remove garments after cycle
has completed to avoid odor, reduce wrinkling, and rusting of
metal hooks, zippers, and snaps.
Unlocking the lid to add garments
If you need to open the lid to add 1 or 2 missed garments:
Press START/PAUSE/Unlock Lid; the lid will unlock once the
washer movement has stopped. This may take several minutes
if the load was spinning at high speed. Then close lid and press
START/PAUSE/Unlock Lid again to restart the cycle.
NOTES:
■ Washer will not ll with the lid open.
■ If your washer does not have a soak option, then pause
your washer to soak by pressing the Start/Pause button.
Soaking should be done with the lid closed. When you are
done soaking, press the Start/Pause button to bring washer
out of Pause and resume the cycle.
IMPORTANT: If lid is left open for more than 10 minutes, the
water will pump out automatically.
9
WASHER MAINTENANCE
WATER INLET HOSES
Replace inlet hoses after 5 years of use to reduce the risk of
hose failure. Periodically inspect and replace inlet hoses if
bulges, kinks, cuts, wear, or leaks are found.
When replacing your inlet hoses, mark the date of
replacement on the label with a permanent marker.
NOTE: This washer does not include inlet hoses. See the
“Installation Instructions” for more information.
WASHER CARE
Recommendations to Help Keep Your Washer Clean and
Performing at its Best
1. Always follow the detergent manufacturer’s instructions
regarding the amount of detergent to use. Never use more
than the recommended amount because that may increase
the rate at which detergent and soil residue accumulate
inside your washer, which in turn may result
in undesirable odor.
2. Use warm and hot wash water settings sometimes (not
exclusively cold water washes), because they do a better
job of controlling the rate at which soils and detergent
accumulate.
3. Always leave the washer lid open between uses to help dry
out the washer and prevent the buildup of odor-causing
residue.
Cleaning Your Top Loading Washer
Read these instructions completely before beginning the
routine cleaning processes recommended below. This Washer
Maintenance Procedure should be performed, at a minimum,
once per month or every 30 wash cycles, whichever occurs
sooner, to control the rate at which soils and detergent may
otherwise accumulate in your washer.
Cleaning the Inside of the Washer
To keep your washer odor-free, follow the usage instructions
provided above, and use this recommended monthly cleaning
procedure:
Recommended Cycle for Cleaning the Washer
Refer to the “Cycle Guide” for the optimal cycle for cleaning
the inside of the washer. Use this cycle with aresh® Washer
Cleaner or liquid chlorine bleach as described below.
Begin procedure
1. aresh® Washer Cleaner Cycle Procedure (Recommended
for Best Performance):
a. Open the washer lid and remove any clothing or items.
b. Place an aresh® Washer Cleaner tablet in the bottom
of the washer basket.
c. Do not place an aresh® Washer Cleaner tablet
in the detergent dispenser.
d. Do not add any detergent or other chemical to the
washer when following this procedure.
e. Close the washer lid.
f. Select the cycle recommended for cleaning the inside
of the washer.
g. Press the START/PAUSE/Unlock Lid button to start the
cycle.
NOTE: For best results, do not interrupt cycle. If cycle must
be interrupted, press START/PAUSE/Unlock Lid once. After
the cycle has stopped, run a RINSE/SPIN cycle to rinse
cleaner from washer.
WASHER CARE
2. Chlorine Bleach Procedure (Alternative):
a. Open the washer lid and remove any clothing or items.
b. Add 1 cup (236 mL) of liquid chlorine bleach to the
bleach compartment.
NOTE: Use of more liquid chlorine bleach than is
recommended above could cause washer damage
over time.
c. Close the washer lid.
d. Do not add any detergent or other chemical to the
washer when following this procedure.
e. Select the cycle recommended for cleaning the inside of
the washer.
f. Press the START/PAUSE/Unlock Lid button to start the
cycle.
NOTE: For best results, do not interrupt cycle. If cycle must
be interrupted, press START/PAUSE/Unlock Lid once. After
the cycle has stopped, run a RINSE/SPIN cycle to rinse
cleaner from washer.
Cleaning the Dispensers
After a period of using your washer, you may nd some
residue buildup in the washer’s dispensers. To remove residue
from the dispensers, wipe them with a damp cloth and towel
dry. Do not attempt to remove the dispensers or trim for
cleaning. The dispensers and trim are not removable. If your
model has a dispenser drawer, however, remove the drawer
and clean it before or after you run the Clean Washer cycle.
Use an all-purpose surface cleaner, if needed.
Cleaning the Outside of the Washer
Use a soft, damp cloth or sponge to wipe away any spills.
Use only mild soaps or cleaners when cleaning external
washer surfaces.
IMPORTANT: To avoid damaging the washer’s nish, do not
use abrasive products.
NON-USE AND VACATION CARE
Operate your washer only when you are home. If moving, or
not using your washer for a period of time, follow these steps:
1. Unplug or disconnect power to washer.
2. Turn o water supply to washer, to avoid ooding due to
water pressure surge.
WINTER STORAGE CARE
IMPORTANT: To avoid damage, install and store washer
where it will not freeze. Because some water may stay in
hoses, freezing can damage washer. If storing or moving
during freezing weather, winterize your washer.
To winterize washer:
1. Shut o both water faucets; disconnect and drain water
inlet hoses.
2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run
washer on Rinse/Spin cycle for about 30 seconds to mix
antifreeze and remaining water.
3. Unplug washer or disconnect power.
10
TRANSPORTING YOUR WASHER
1. Shut o both water faucets. Disconnect and drain water
inlet hoses.
2. If washer will be moved during freezing weather, follow
Winter Storage Care directions before moving.
3. Disconnect drain from drain system and drain any
remaining water into a pan or bucket. Disconnect drain hose
from back of washer.
4. Unplug power cord.
5. Place inlet hoses and drain hose inside washer basket.
6. Drape power cord over edge and into washer basket.
7. Place packing tray from original shipping materials back
inside washer. If you do not have packing tray, place heavy
blankets or towels into basket opening. Close lid and place
tape over lid and down front of washer. Keep lid taped
until washer is placed in new location. Transport washer in
upright position.
REINSTALLING/USING WASHER AGAIN
To reinstall washer after non-use, vacation, winter storage,
or moving:
1. Refer to “Installation Instructions” to locate, level, and
connect washer.
2. Before using again, run washer through the following
recommended procedure:
To use washer again:
1. Flush water pipes and hoses. Reconnect water inlet hoses.
Turn on both water faucets.
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
re, or electrical shock.
2. Plug in washer or reconnect power.
3. Run washer through Clean Washer cycle to clean washer
and remove antifreeze, if used. Use half the manufacturer’s
recommended amount for a medium-size load.
11
TROUBLESHOOTING
First try the solutions suggested here
for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Vibration or Off-Balance
Check the following for
proper installation or
see “Using Your Washer”
section.
Noises
Clicking or metallic noises Objects caught in washer drain
Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming
Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have started
Water Leaks
Check the following for
proper installation:
Washer not performing as expected
Not enough water in
washer
Feet may not be in contact with the
oor and locked.
Washer may not be level. Check oor for exing or sagging. If ooring is uneven, a 3/4"
Load could be unbalanced. Load dry items in loose heaps evenly around basket wall.
system.
Washer not level. Water may splash o basket if washer is not level.
Fill hoses not attached tightly. Tighten ll-hose connection.
Fill hose washers. Make sure all four ll hose at washers are properly seated.
Drain hose connection. Pull drain hose from washer cabinet and properly secure it to
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as recommended. Unbalanced loading can cause basket to be out of alignment
Load not completely covered in water. This is normal operation for an HE low-water washer. The load will
Front and rear feet must be in rm contact with oor, and
washer must be level to operate properly.
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Deep Wash cycle for oversized, non-absorbent items such as
comforters or poly-lled jackets.
See “Cycle Guide” and “Using Your Washer” in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins could
fall between basket and tub or may block pump. It may be
necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the basket.
sound with periodic gurgling or surging as nal amounts of water
are removed during the Drain/Spin cycles.
the washer. This is normal.
drainpipe or laundry tub.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
and cause water to splash o tub. See “Using Your Washer” for
loading instructions.
not be completely under water. The washer senses load sizes and
adds correct amount of water for optimal cleaning.
IMPORTANT: Do not add more water to washer. Adding water
lifts the items o the washplate, resulting in less eective cleaning.
Use Heavy Duty or Deep Wash cycle for higher water ll. See
“What’s New under the Lid” and “Cycle Guide” to match your
load with the best cycle.
Run Clean Washer cycle to optimize the water level and wash
performance due to soil build-up in washer basket.
12
TROUBLESHOOTING
First try the solutions suggested here
for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Washer won’t run or ll,
washer stops working
or wash light remains
on (indicating that the
washer was unable to ll
appropriately)
Check for proper water supply. Both hoses must be attached and have water owing to inlet
valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water ow.
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
re, or electrical shock.
Washer won’t run or ll,
washer stops working
or wash light remains
on (indicating that the
washer was unable to ll
appropriately) (cont.)
Washer not draining/
spinning, loads are
still wet or spin light
remains on (indicating
that the washer was
unable to pump out
water within 10 minutes)
Check proper electrical supply. Plug power cord into a grounded 3 prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Normal washer operation. Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not interrupt
cycle.
Washer may be tightly packed. Remove several items, rearrange load evenly in basket. Close lid
Small items may have been caught
in pump or between basket and tub,
which can slow draining.
Use a cycle with a low spin speed. Cycles with lower spin speeds remove less water than cycles
The washer may be tightly packed or
unbalanced.
and press START/PAUSE/Unlock Lid.
Do not add more than 1 or 2 additional items after cycle has
started to avoid tightly packing or unbalancing.
Do not add more water to the washer.
Empty pockets and use garment bags for small items.
with high spin speeds. Use the recommended cycle/speed spin
for your garment. To remove extra water in the load, select
Drain/Spin. Load may need to be rearranged to allow even
distribution of the load in the basket.
Tightly packed or unbalanced loads may not allow the washer
to spin correctly, leaving the load wetter than normal. Evenly
arrange the wet load for balanced spinning. Select the Drain/
Spin cycle to remove excess water. See “Using Your Washer” for
loading recommendations.
13
TROUBLESHOOTING
First try the solutions suggested here
for assistance and to possibly avoid a service call.
If you experience Possible causes Solution
Washer not performing as expected (cont.)
Washer not draining/
spinning, loads are
still wet or spin light
remains on (indicating
that the washer was
unable to pump out
water within 10 minutes)
(cont.)
Dry spots on load
after cycle
Incorrect or wrong
wash or rinse
temperatures
Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Sand, pet hair, lint,
etc. on load after
washing
Load is tangling Washer not loaded as recommended. See “Using Your Washer” section.
Check plumbing for correct drain hose
installation. Drain hose extends into
standpipe farther than 4.5" (114 mm).
Too much detergent causing suds to
slow or stop draining and spinning.
High speed spins extract more
moisture than your previous washer.
Washer may be tightly packed. Use Heavy Duty or Deep Wash cycle for higher water ll. See
Added extra garments to the load
after the sensing/ll phase.
Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Energy saving controlled
wash temperatures.
Not using HE detergent or using too
much HE detergent.
Washer not loaded as recommended. The washer is less ecient at rinsing when load is tightly packed.
Heavy sand, pet hair, lint, and
detergent or bleach residues may
require additional rinsing.
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening. Lower drain hose if the end is higher than 96" (2.4 m)
above the oor. Remove any clogs from drain hose.
Always measure and follow detergent directions for your load.
To remove extra suds, select Rinse/Spin. Do not add detergent.
The high spin speeds combined with air ow during the nal spin
can cause items near the top of the load to develop dry spots
during the nal spin. This is normal.
“Cycle Guide” to match your load with the best cycle.
Add only 1 or 2 additional garments after washer has started.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water owing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
ENERGY STAR® qualied washers use cooler wash and rinse water
temperatures than traditional top-load washers. This includes
cooler hot and warm washes.
Both hoses must be attached and have water owing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from too much detergent can keep washer from
operating correctly. Always measure detergent and follow
detergent directions based on load size and soil level.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Use Heavy Duty or Deep Wash cycle for higher water ll. See
“Cycle Guide” to match your load with the best cycle.
Increase Soil Level setting.
Select a cycle with a slower wash action and spin speed; however,
items will be wetter than those using a higher speed spin. Use
Heavy Duty or Deep Wash cycle for higher water ll. See the
“Cycle Guide” to match your load with the best cycle.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
14
TROUBLESHOOTING
First try the solutions suggested here
for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Not cleaning or
removing stains
Incorrect dispenser
operation
Fabric damage Sharp items were in pockets during
Added more water to washer. Washer senses load size and adds correct amount of water. This
Washer not loaded as recommended. Washer is less ecient at cleaning when load is tightly packed.
Adding detergent on top of load. Add detergent, oxi products, and color-safe bleach to the
Not using HE detergent or using too
much HE detergent.
Not using correct cycle for fabric
type.
Not using dispensers. Use dispensers to avoid chlorine bleach and fabric softener
Not washing like colors together. Wash like colors together and remove promptly after the cycle is
Clogged dispenser. Load dispensers before starting a cycle.
wash cycle.
Strings and straps could have tangled. Tie all strings and straps before starting wash load.
Items may have been damaged
before washing.
Fabric damage can occur if load is
tightly packed.
Liquid chlorine bleach may have been
added incorrectly.
Garment care instructions may not
have been followed.
is normal and necessary for clothes to move. It is normal for the
wash load to be not completely covered in water. Added water
lifts the laundry o the washplate, resulting in less eective
cleaning.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Add only 1 or 2 additional garments after washer has started.
bottom of the basket before adding the load items.
The suds from regular detergent can keep washer from operating
correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer’s directions
based on load size and soil level.
Use a higher soil level cycle option and warmer wash temp to
improve cleaning.
Use Heavy Duty cycle for tough cleaning. See the “Cycle Guide”
to match your load with the best cycle.
staining.
Load dispensers before starting a cycle.
Avoid overlling.
Do not add products directly onto load.
complete to avoid dye transfer.
Use only liquid chlorine bleach in the bleach dispenser. Use only
fabric softener in the fabric softener dispenser.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Mend rips and broken threads in seams before washing.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Use Heavy Duty or Deep Wash cycle for higher water ll. See
“What’s New under the Lid” and “Cycle Guide” to match your
load with the best cycle.
Add only 1 or 2 additional garments after washer has started.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when loading
and unloading washer.
Always read and follow garment manufacturer’s care label
instructions. See the “Cycle Guide” to match your load with the
best cycle.
15
TROUBLESHOOTING
First try the solutions suggested here
for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Odors Monthly maintenance not done as
Lid locked light is
ashing
Single-dose laundry
packet not dissolving
Washer pumps out water
before nishing cycle
recommended.
Using too much detergent. Be sure to measure correctly. Always follow the manufacturer’s
The lid is not closed. Close the lid. The washer will not start or ll with the lid open.
A cycle was stopped or paused using
the START/PAUSE/Unlock Lid button.
Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before adding
Lid is left open for more than
10 minutes.
See “Washer Care” in Washer Maintenance.
Unload washer as soon as cycle is complete.
directions.
See “Washer Care” section.
The washer may still be spinning. The lid will not unlock until the
basket has stopped spinning. This may take several minutes if
washing large loads or heavy fabrics.
clothes. Do not add packet to dispenser. Follow the manufacturer’s
instructions to avoid damage to your garments.
Make sure lid is closed before starting a cycle and/or during
prewash (soak).
16
PROTECTION AGREEMENTS
Master Protection Agreements
Congratulations on making a smart purchase. Your new Kenmore®
product is designed and manufactured for years of dependable
operation.
But like all products, it may require preventive maintenance or
repair from time to time. That’s when having a Master Protection
Agreement can save you money and aggravation.
The Master Protection Agreement also helps extend the life
of your new product. Here’s what the Agreement* includes:
Parts and labor needed to help keep products operating properly
under normal use, not just defects. Our coverage goes well
beyond the product warranty. No deductibles, no functional
failure excluded from coverage—real protection.
Expert service by a force of more than 10,000 authorized Sears
service technicians, which means someone you can trust will be
working on your product.
Unlimited service calls and nationwide service, as often as you
want us, whenever you want us.
– replacement of your covered product if four or more product
failures occur within twelve months.
Product replacement if your covered product can’t be xed.
Annual Preventive Maintenance Check at your request –
no extra charge.
Fast help by phone – we call it Rapid Resolution – phone support
from a Sears representative on all products. Think of us as a
“talking owner’s manual.”
Power surge protection against electrical damage due
to power uctuations.
Rental reimbursement if repair of your covered product takes
longer than promised.
25% discount o the regular price of any non-covered repair
service and related installed parts.
Once you purchase the Agreement, a simple phone call is all
that it takes for you to schedule service. You can call anytime
day or night, or schedule a service appointment online.
The Master Protection Agreement is a risk free purchase. If you
cancel for any reason during the product warranty period, we
will provide a full refund. Or, a prorated refund anytime after the
product warranty period expires. Purchase your Master Protection
Agreement today! Some limitations and exclusions apply.
For prices and additional information in the U.S.A., call
1-800-827-6655. *Coverage in Canada varies on some items.
For full details, call Sears Canada at 1-800-361-6665.
Sears Installation Service
For Sears professional installation of home appliances, garage
door openers, water heaters, and other major home items,
in the U.S.A. or Canada, call 1-800-4-MY-HOME®.
KENMORE APPLIANCE WARRANTY
KENMORE LIMITED WARRANTY
FOR ONE YEAR from the date of sale this appliance is warranted
against defects in material or workmanship when it is correctly
installed, operated, and maintained according to all supplied
instructions.
WITH PROOF OF SALE, a defective appliance will receive free
repair or replacement at option of seller.
For warranty coverage details to obtain free repair or
replacement, visit the web page: www.kenmore.com/warranty.
This warranty applies for only 90 DAYS from the sale date in the
United States, and is void in Canada, if this appliance is ever used
for other than private household purposes.
This warranty covers ONLY defects in material and
workmanship, and will NOT pay for:
1. Expendable items that can wear out from normal use, including
but not limited to lters, belts, bags, or screw-in base light
bulbs.
2. A service technician to clean or maintain this appliance, or to
instruct the user in correct appliance installation, operation, and
maintenance.
3. Service calls to correct appliance installation not performed
by Sears authorized service agents, or to repair problems with
house fuses, circuit breakers, house wiring, and plumbing or gas
supply systems resulting from such installation.
4. Damage to or failure of this appliance resulting from
installation not performed by Sears authorized service agents,
including installation that was not in accord with electrical, gas,
or plumbing codes.
5. Damage to or failure of this appliance, including discoloration
or surface rust, if it is not correctly operated and maintained
according to all supplied instructions.
6. Damage to or failure of this appliance, including discoloration
or surface rust, resulting from accident, alteration, abuse, misuse
or use for other than its intended purpose.
7. Damage to or failure of this appliance, including discoloration
or surface rust, caused by the use of detergents, cleaners,
chemicals, or utensils other than those recommended in all
instructions supplied with the product.
8. Damage to or failure of parts or systems resulting from
unauthorized modications made to this appliance.
9. Service to an appliance if the model and serial plate is missing,
altered, or cannot easily be determined to have the appropriate
certication logo.
DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION
OF REMEDIES
Customer’s sole and exclusive remedy under this limited warranty
shall be product repair or replacement as provided herein. Implied
warranties, including warranties of merchantability or tness
for a particular purpose, are limited to one year or the shortest
period allowed by law. Seller shall not be liable for incidental
or consequential damages. Some states and provinces do not
allow the exclusion or limitation of incidental or consequential
damages, or limitation on the duration of implied warranties of
merchantability or tness, so these exclusions or limitations may
not apply to you.
This warranty applies only while this appliance is used in the
United States or Canada*.
This warranty gives you specic legal rights, and you may also
have other rights which vary from state to state.
* In-home repair service is not available in all Canadian
geographical areas, nor will this warranty cover user or servicer
travel and transportation expenses if this product is located
in a remote area (as dened by Sears Canada Inc.) where an
authorized servicer is not available.
Sears Brands Management Corporation
Homan Estates, IL 60179
Sears Canada Inc.
Toronto, Ontario, Canada M5B 2C3
10/2014
17
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