Kenmore 11022872102 Owner’s Manual

Washer

User Instructions

Lavadora

lnstrucciones para e! usuario

Laveuse

Instructions pour I'utilisateur

Table of Contents / indice / Table des mati_res ........ 2

Sears Roebuck and Co., Hoffman Estates, IL 60179 U.S.A. www.sears.com

8537143 Sears Canada, Inc., Toronto, Ontario, Canada M5B 2B8 www.sears.ea

Table of Contents / |ndice / Tabledes maU res

WASHER SAFETY ............................................ 2

WASHER USE .................................................. 3

WASHER CARE ................................................ 5

TROUBLESHOOTING ...................................... 6

PROTECTION AGREEMENTS ........................ 8

WARRANTY ...................................................... 9

SERVICE NUMBERS ................. BACK COVER

SEGURIDAD DE LA LAVADORA .................. 10 SI_CURIT_ DE LA LAVEUSIE ......................... 19

USODELALAVADORA................................11 UTlUSATIONDELALAVEUSE....................20

CUIDADODELALAVADORA......................13 ENTRETIENDELALAVEUSE......................22

SOLUCI6NDE PROBLEMAS.......................14 DEPANNAGE..................................................23

CONTRATOSDEPROTECCI6N..................17 CONTRATDEPROTECTION........................26

GARANTfA.....................................................18 GARANTIE.....................................................27

NOMEROS NUMEROS

DESERVICIO....................CONTRAPORTADA DESERVICE.............COUVERTUREARRII_RE

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Product Record

For service or warranty assistance, you will need the following information. Have this information available when you contact

Sears concerning your appliance. Tocontact Sears, please refer to the Warranty and the back page

of this manual In the space following, record your complete model number,

sedal number, and purchase date. You can find this information

on the model and aerial number label, located under the washerlid.

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Model number _IQ,

Serial number

Purchase date

Save these instructions and your sales receipt for future reference.

WASHER SAFETY

Your safety and the safety of others are very important.

We have providedmany impodant safety messages inthis manual and onyour appliance. Always read and obey all safety messages.

This is the safety alert symbol. This symbol alerts you to potential hazards that can killor hurt youand others.

All safety messages will follow the safety alert symbol and either the word "DANGER" or "WARNING."

These words mean:

You can be killed or seriously injured If you don't Immediately

follow instructions.

You can be killed or seriously Injured if you don't follow instructions,

All safety messages will tell you what the potential hazard is,tell you how to reduce the chance of injury,and tell you what can

happen if the instructions are not followed.

IMPORTANTSAFETYINSTRUCTIONS

WARNING:Toreducetheriskoffire,electricshock,orinjurytopersonswhenusingthewasher,fellowbasicprecautions,

includingthefollowing:

• Read all instructionsbefore usingthe washer.

• Do not wash articlesthat have been previously cleaned

in, washed in, soaked in, or spotted with gasoline, dry- cleaningsolvents, other flammable, or explosive

substancesas they give off vapors thatcould igniteor

explode.

• Do not add gasoline, dry-cleaning soJvenfs,or other flammable, or explosive substances to the wash water.

These substancesgive off vapors that could igniteor

explode.

• Under certainconditions, hydrogengas may be produced in a hot water systemthat hasnot been used

for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE.

If the hotwater systemhas not been used for sucha peded, before usingthe washing machine, turn on all hot

water faucets and let the water flow from each for sever- al minutes.This will release any accumulatedhydrogen

gas. As the gas is flammable, do notsmoke or use an open flame duringthis time.

SAVE THESE INSTRUCTIONS

• Do not arlow childrento play on or in the washer. Close supervisionofchildrenis necessarywhen the washer is used

near children.

• Before the washer is removed from service or discarded, remove the door or lid.

• Do not reach into the washer if the drum, tub or agitator is

moving.

• Do not installor store the washer where it willbe exposed to

the weather.

• Do not tamper withcontrols.

• Do not repairor replace any part of the washer or attempt any

servicingunlessspecificallyrecommended in this manualor in publisheduser-repairinstructionsthatyou understandand have the skillsto carry out.

• See "Electdcal Requirements"for groundinginstructions.

WASHER USE

Forthese suggested full-sized loads, set the LOADSIZE selector to the highest load size setting.

SUPER CAPACITY and SUPER CAPACITY PLUS WASHERS

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Heavy Work Clothes Mixed Load Towels Delieates 3 pair pants 3 double sheets 10 bath towels 3 camisoles

3 shirts 4 pillowcases 10 hand towels 1 quiltedrobe 4 pairjeans 8T-shirts 14 washcloths 4 slips

1 coverall 6 pairshorts 1bath mat 4 panties

1overall 2 shirts 2 bras

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EXTRA LARGE CAPACITY AND EXTRA LARGE CAPACITY PLUS WASHERS

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Heavy Work Clothes Mixed Load Towels Delicates 2 pairpants 2 double sheets or 8 bath towels 3 camisoles

3 shirts 1king size sheet(s) 8 hand towels 4 slips 3 pairjeans 4 pillowcases 10 washcloths 4 panties

1 coverall 6 T-shirts 1 bath mat 2 bres

2 blouses 2 nighties 8 handkerchiefs 1 baby's dress

6 pair shorts 2 nighties 2 shirts

2 blouses 6 handkerchiefs

Fire Hazard

Never place items in the washer that are dampened with gasoline or other flammable fluids.

No washer can completely remove oil.

Do not dry anythlng that has ever had any type of oli on it (Includlng cooklng oils).

Dolng so can result in death, explosion, or flre.

Electrical Shock Hazard

Plug into a grounded 3 prong outlet. Do not remove ground prong. Oo not use an adapter.

Do not use an extension cord. Failure to follow these instructions can result in death,

fire, or electrical •hock.

1. Measure detergent and pour it into the wseher.If desired, add powdered or liquid color safe bleach. Drop a sorted load of clothes loosely intoyour washer.

• Load evenlyto maintain washer balance. Mix largeand smallitems. Items should move easilythrough the wash

water. Overloading cancause poorcleaning.

2. (OPTIONAL) Add Liquid Chlodne Bleach.

NOTE: Follow the manufacturer's directionsfor safe use. Undiluted bleach will damage anyfabric ittouches. The

damage appears as rips, holes, tears, or color lossand may notshow up untilseveral washingslater.To avoidspilling, use a cup with a pouringspout. Do not let bleachsplash, drip, or rundown intothe washer basket. Always measure liquid chlodne bleach. Do not guess. Never use morethan the

manufacturer's recommended amount for a full load.Use less with a smaller load size.

Style 1: With Chlorine Bleach Dispenser (onsome models)

• Useonly liquidchlorinebleachinthisdispenser.Pour measured liquidchlorieableachintothe liquidchlodns

bleachdispenser.Bleachisimmediateh/_d intowasher and isdiluted automaticallyduringthe washpert of the cycle.

Style 2: WithoutChlorine Bleach Dispenser(on some models)

• Let the washer fill and begin agitating the load.

• Add bleach 5 minutes into the wash cycle for best

cleaning and so that bleach can be removed in the rinse cycle. Pour bleach around the agitator,not directlyonto

the load.

(OPTIONAL)Add Liquid FabricSoftener. NOTE: Do not spill or drip any fabric softenerontothe

clothes, Undilutedfabric softener can stainfabrics. Always dilutefabric softenerwith warm water.Too much fabric

softenercan make some items (diapers and towels) nonabsorbent.If this happens, do not useit everyload, or

use less of it ineach load.

Style 1: With LiquidFabricSoftenerDispenser(onsome models)

• Use only liquidfabric softener in this dispenser.Pour measured liquidfabric softener into the dispenser.

Softener is added automatically duringthe dnse portion of the cycle. Dilute liquidfabric softener by filling the

dispenser with warm water until liquid reaches the crossbar in the dispenser opening.

Style 2: Without LiquidFabric Softener Dispenser(on some

models)

• In the final rinse ONLY,add fabric softenerthat has been

diluted with 1_to 1cup (125 to 250 mL) warm water.

Closethe washer lid.

Turnthe LOADSIZE selector to the correct settingfor your

wash load and the type of fabric being washed. You may changethe toad size selection after the washer hasstarted

fiUing by turningthe selector to a differentsetting.

6°

Set the TEMPERATURE selectorto the correctsettingfor the type offabric and soilsbeing washed. Use the warmest water safe for fabric. Follow garment label instructions.

NOTE: In wash water temperatures colder than 70°F (21°C),

detergentsdo notdissolvewell. Soils can be difficultto

remove.Some fabrics can retain wear wrinklesand have

increased pilling(theformation of small lint-likeballson the

surfaceof garments).

7, (OPTIONAL) EXTRARINSE selector(onsome models). For an

additional dose and spin at the end of a wash cycle, set the EXTRA RINSE selector to ON. On some models, the EXTRA

RINSE feature is part of the cycle.

8. Push in the Cycle Control knob and turn it clockwise to the wash cycle you went. Reduce the wash time when using a small load size setting. Pull out the Cycle Control knob to

start the washer.

WASHER CARE

To stop or resfart your washer:

• To stop the washer at anytime, push in the Cycle

Control knob.

• To restart the washer, close the lid (if open) and pull out the Cycle Control knob.

Cleaning Your Washer

Use a soft, damp cloth or sponge to wipe up any spillssuch as detergent or bleach from the outside of your washer.

Clean your washer interior by mixing 1cup (250 mL) of chlorine bleach and 2 cups (500 mL) of detergent. Pour this mixture into your washer and run it through acomplete cycle using hot water.

Repeat this process if necessary.

Remove any hard water deposits using only cleaners labeled as washer safe.

Cleaning the liquid fabric softener dispenser (on some models):

Style 1: With bluelock ring

1. Pullthe blue lockriogup, then remove the dispenser fromthe agitator by pulling up, Flushthe dispenser with warm water.

2. Be sure the blue lock ring ispulled up. Starting at an angle,

push the bottom ofthe dispenser down on the agitator top. When the dispenseris seated on the agitator, pushthe blue lock ring down untilitsnaps in place. It must fittightJy.

Style 2: Without blue lock ring

1. Hold the top agitator section with one hand. Using the other hand, rotate the dispenser clockwise untilit stops (approximately Vzin. [1.27 cm]), Toremove, lift the dispenser straight up. Using a rocking motion, separate the top and bottom sections of the dispenser,Wash three parts(the base, the cone-shapsd cup and the top) in warm water.

2. MaPJngsurethe pointed end of the cone-shaped cup is

pointed toward the base, assemble the three parts by pressing the top and bottom sectionstogether.

3. Installthe dispenserby slidingthe two lockingtabs onthe

bottom section of the dispenser intosmall slots on the top of

the agitator. Rotate the dispensercounterclockwise untilit

stops (approximately 1/2in. [1.27 cm]).

NOTE: If your model has a liquidfabric softenerdispenser,do not

wash clothes with this dispenserremoved. Do not add detergent

or bleach to thisdispenser;, it isfor liquid fabric softener only.

Moving & Storage

Because some water may stay inthe hoses,freezingcan damage your washer.If storing or moving yourwasher during freezing weather,winterize it.

Winterizing your washer

1. Shut offbothwaterfaucets. Disconnect and drain weter inlet

hoses. Pour I qt (1 L) of R.V.-type antifreeze in the basket.

2. Run washer on a drain and spin settingfor about 3Oseconds to mix the antifreeze and water.

3. Unplug washer or disconnect power.

To use washer again

1. Flushwater pipes and hoses. Reconnect water in_ethoses. Turn on both water faucets.

2. Plugin washer or reconnect power.

3. Runthe washerthrough a complete cyclewith I cup (250 mL)

of detergent to clean out antifreeze.

Storage, lion-use or vaGatiou care

Operate your washer only whenyou are at home. Ifyou willbe on

vacation or not using your washer for an extended period of time, you should:

1. Unplug washer or disconosct power.

2. Turn off the water supply to the washer.This helps avoid

accidental flooding (due to a water pressure surge) while you are away,

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Water Inlet Hoses

Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear or leaks are found.

When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker.

TROUBLESHOOTING

First try the solutions suggested hera and possibly •void the cost of a service call,..

Washer and Components Washer Operation

Noisy Washer stops, won't fill, rinse or agitate

Isthe load balanced and the washer level? The wash load shouldbe balanced and notoverloaded.The washer must be

level.The front feet should bepropedy installed and the nuts

tightened. Reset the rear leveling legs(ifneeded). See the

InstallationInstructions. Did you completely remove the yellow shipping strap with

cotter pins? See the InstalJationInstructions. Are the gears engaging after the drain and before spin, or

is the upper pert of agitator clicking during wash? These am normal washer noises.

Leaking

• Check the following: Are the fill hoses tight? Are the fill hose washers properly seated?

Is the drain hose clamp properly installed?See the

Installation Instructions.

• Isthe sink or drain clogged? Sink and standpipe must be able to handle 17 gal. (64 L) of water per minute.

• Is water deflecting off the tub ring or the load? Center the

tub before starting the washer.The wash load should be

balanced and not overloaded, The fill or spray rinses can

deflect off the load, The washermust be level.Thefront feet should be properlyinstalledandthe nutstightened, Reset the

rear levelinglegs(if needed). See the InstallationInstructions.

• Check household plumbing for leaks.

Basket crooked

• Was the washer basket pulled forward during loading?

Pushthe basket to the center before starting wash,

• Is the load balanced and the washer level? The wash load shouldbe balanced and not ovedoaded. The washermust be

level.The front feet should be properlyinstalled and the nuts tightened. Reset the rear levelinglegs(if needed). See the

SnstallationSnstr_ctions.

• The washer basket moves while washing. This is normal.

Agitator operation

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• The top of the agitator is loose, or moves in only one

direction. This isnormal.

Dispensers clogged or bleach leaking

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• Did you follow the manufacturer's directions when adding detergent and fabric softener to the dispensers (on some models)? Measure detergent and fabdc softener.CarefuJly pour into the dispensers. Wipe up all sp(lis.Dilute fabdc

softener inthe fabdc softener dispenser.

• Did you put powdered or color-safe bleach inthe liquid chlodne bleach dispenser (on some models)? Add

powdered orliquidcolor-safe bleach directly to the basket. Do not use the chlorine bleach dispenser for color-safe bleach.

• Check the following: Isthe power cord plugged into a grounded 3prong outlet?

Is the indicator on the Cycle Control knob propedy lined up

with a cycle? Turn the Cycle Control knob to the right slightly

and pull to start.

Are the water inlet valve screens clogged?

Are both the hot and cold water faucets turned on? Isthe water inlet hose kinked?

Does the water level seem too low, or does the washer

appear to not fill completely? The top ofthe agitator is much higherthan the highestwater level This is normaland

necessary for clothes to move freely. Has a fuse blown or is the circuit breaker open? Ifproblem

continues, call an electrician. Are you using an extension cord? Do not usean extension

cord.

Isthe washer in a normal pause in the cycle? The washer pausesfor about 2 minutes duringcertain cycles.Allow the

cycle to continue, Some cycles feature periods of agitation and soak.

• Is the washer overloaded? Wash smaller loads.

Washer won't drain or spin

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• Is the drain hose clogged, or the end ofthe drain hose more than 96 in. (244 cm) above the floor? See the Installation Instructions for proper installation of drain hose.

= Is the lid open? The lid must beclosed dudng operation.

• Is there excessive sudsing? Always measure detergent. Follow manufacturer'sdirections.

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Washer continues to fill or drain, cycle seems stuck

• Is the top of drain hose lower than the water level in washer? The top of the hose must be higher than the water

level inthe washer for proper operation. See the Installation Instructions.

• Does the drain hose fit too tightly in the standpipe, or is it taped to the standpipe? The drain hoseshould be loose yet

fitsecurely. Do not seal the drain hose with tape. The hose needs an airgap. See the InstallationInstructions,

Wash temperatura not what I selected

• Are the hot and cold water inlet hoses reversed? See the

InstallationInstructionsfor more information.As your

frequencyof loads washed increases, the water temperature

may decrease for hot and warm temperature selections.This

is normal.

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Washer Results

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Load too wet

• Did you use the right cycle for the load being washed?

• Did you use a cold rinse? Cold rinses leave loads wetter

Residue or lint on load

Stainson load

• Did you follow the manufacturer's directions when adding

a Is there above average iron (rust) in water? You may need

• Did you properly sort the load? Sort dark clothes from

m Did you unload the washer promptly? Toavoiddye transfer,

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Select a cycle with a higher spinspeed (ifavailable).

than warm rinses. This isnormal

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Did you sort properly?.Sort lint givers (towels, chenille)from linttakers (corduroy,synthetics). Also sort by color.

Did you overload the washer? The wash loadmust be balanced and notoverloaded. Clothes shouldmove freely. Lintcan be trapped in the load if overloaded. Wash smaller

loads. Did you select the correct water level? The water level

should be correctfor the load size. Clothes should move freely inthe water.

Did you use enough detergent? Follow manufacturer's directions.Use enough detergent to hold the lintin the water.

Did you line dry your clothing? If so, you can expect some lint on the clothing,

Check the following: Was paper or tissue left in the pockets?

Isyour water colder than 70°F (21°C)? Wash water colder

than 70°F (21°C) may not completelydissolvethe detergent.

Didyou use the proper cycle time for the load? Reducing

wash time (duration)is another way to reduce lint.

detergent and fabric softener? Measure detergent and

fabric softener. Use enough detergent to remove soiland hold

it in suspension. Dilute fabricsoftener and add to the rinse portionof a cycle only.Do not drip fabric softeneron clothes.

to installan ironfilter.

whites and lights.

unload the washer as soon as it stops.

Load istangled or twisted

= Did you overload the washer? The wash loadmust be

balanced and not overloaded. Loadsshould movefreely

duringwashing.

• Did you wrap items around the agitator? Drop items looselyinto the washer. Do not wrap items around the agitator.

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Gray whites, dingy colors

• Did you properly sort the load? Dye transfercan occur when mixingwhites and colors in a load, Sort dark clothes from whites and lights.

= Was the wash temperature too low? Use hot or warm

washes if safe forthe load. Hotwater should be at least

111°F (44°C) to clean heavy soils.

• Did you use enough detergent, or do you have hard water? Use more detergent for washing heavy soilsincold or

hard water.

= Are the hot and cold water hoses reversed? Check to be

surethe hot and coldwater hoses are connected to the right faucets. See the InstallationInstructions.

Garments damaged

• Check the following: Weresharp items removed from pockets before washing?

Emptypockets, zip zippers, snap or hook fastenersbefore washing.

Were stringsand sashes tied to preventtangling?

Were itemsdamaged before washing?Mend rips and broken

threadsin seams before washing.

Did you overload the washer? The wash load must be balanced and not overloaded. Loadsshouldmove freely duringwashing.

Did you add chlorine bleach properly? Donot pour chlorine bteachdirectly onto load.Wipe up bleach spills.Undiluted bleach will damage fabrics. Do not place load itemsontop of the bleach dispenserwhen loading and unloadingthe washer (onsome models).

• Did you follow the manufacturer's care label instructions?

Loadis wdnlded

• Did yOUunload the washer promptly? Unload the washer as soon as itstops.

a Did you use the right cycle for the load being washed?.

Usethe cycle for Casual or Permanent Press clothesor

another cycle with low spinspeeds (if available) to reduce wdnPJing.

a Did you overload the washer? The wash load must be

balanced and notoverloaded, Loadsshould move freely duringwashing.

• Was the wash water warm enough to relax wrinkles, or

are you using warm rinses? Ifsafe forthe load,use warm or hotwash water. Use cold rinse water.

• Are the hot and cold water hoses reversed? Check to be

surethe hot and cold water hoses are connected to the right faucets, Sea the InstallationInstructions.

PROTECTION AGREEMENTS

inthe U.S.A. In Canada

Master Protection Agreements Congratulations on making a smart purchase.Your new

Kenmore®applianceis designed and manufactured for yearsof dependable operation. But likeall products, it may require preventive maintenance or repair from time to time. That's when havinga Master ProtectionAgreement can saveyou money and aggravation.

Purchase a Master Protection Agreement now and protect

yoursefffrom unexpected hassle and expense.

The Master Protection Agreement also helps extend the life of your new appliance. Here's what's included in the Agreement:

v" Expert service by our 12,000 professional repair specialists _' Unlimited service and no charge for parts and laboron all

covered repairs "No-lemon" guarantee - replacement of your covered

product if more thanthree product failures occur within twelve months

_' Product replacement if your covered product can't be fixed v' Annual PrevenUve Maintenance Check at your request - no

extra charge

_' Fast help by phone - non-technical and instructional

assistanceon products repaired inyour home, plusconvenient repair scheduling

v' Power surge protection against electrical damage due to

power fluctuations

v" Rental reimbursement if repair ofyour covered producttakes

longerthan premised

Once you purchase the Agreement, a simple phone call isall that ittakes for you to scheduleservice. You can call anytime day or night,or schedule a service appointment online.

Sears has over 12,000 professionalrepair specialists,who have access to over 4.5 million qualityparts and acceesories. That's

the kind of professionalismyou can count on to help prolong the lifeof your new purchase for yearsto come. Purchaseyour Master Protection Agreement today!

Some limitationsand exclusionsapply.For prices and informationcall 1-800-827-6655.

Maintenance Agreements Yourpurchase has added value because you can depend on

Sears HomeCentral®far service.With over 2,400 Service Techniciansand access to aver 9O0,0O0parts and eccessodes,

we have the tools, parts, knowledge and skillsto back our pledge:We Semice What We Sell

YourKenmore®appliance is designed, manufacturedand tested to provide years of dependable operation. Yet anymajor

appliance may require service from time to time.The Sears Maintenance Agreement offersyou an outstanding service

program, affordably priced. The Sears Maintenance Agreement

• Guarantees tomorrow's service at today's pdse.

• Eliminates repair billsresulting from normal wear and tear.

• Covers non-technical and instructionalservice calls.

• Provides an annual Preventive Maintenance Check, at your request, to ensure that your appliance is in proper running

condition.

Some limitations apply. For information concerning Sears

Home Central" Maintenance Agreements, call 1-800-361-6665.

Sears Installation Service For Sears guaranteed professional installationof home

appliances and items like garage door openers and water heaters, inthe U.S.A. call 1-800-4-MY-HOME =.

KENMORE WASHER WARRANTY

Limited Lifetime Warranty on White Porcelain Basket

Forthe lifetime of the washer from the date of purchase, Sears

will replace the white porcelainwash basket ifit chips or rusts clueto defective matedal or workmanship. After the first year,you will be charged for labor.

Limited 10-Year Warranty on Plastic Tub* Forthe second throughtenth year from the date of pumhase,

Searswill replace the plastic tub if it isdefective in matedal or

wod_nanship. Afterthe first year,you will be charged for labor.

Limited 5-Year Warranty on Gearcase Parts* Forthe second throughfifth year from the date of purchase,

Sears willreplace any gearcase parts that are defective in material or workmanship. Afterthe first year, you willbe charged

for labor.

Full 1-Year Warranty on "Spreckle" Porcelain Basket For one year from the date of purchase, when this washer is

installedand operated according to the instructionsthat come with it, Sears will replace the "spreckle" (speckled surface) porcelainwash basketif it chips orrusts due todefective material or workmanship.

Full 1-Year Warranty on Mechanical and Electrical Parts For one year from the date of purchase, when this washer is

installedand operated according to the instructionsthat come

with it, Sears will repair or replace any of its mechanical or electrical parts if they are defective in matedal or workmanship.

Service must be provided by a Sears Service Department inthe

United States or Canada or an authorized agent.

Warranty Restriction

if thiswasher is operated for any purposeotherthan private

family use, allwarranty coverage isrestdctedto 90 daysfrom the date of purchase.

Travelor transportationexpenses for customers who reside in

remote areas are not covered by this warranty.

Warranty Service Warranty service is availableby contacting Sears at

1-800-4-My-Home'. This warranty applies onlywhile the product is in use in the United States or Canada.

Thiswarranty givesyou specific legal dghtsand you may also

have other rightswhich vary from stateto state or province to province.

For Sears warranty informationor to contact a Sears Service Center,please reference the service numbers located onthe

back page of this manual

Sears, Roebuck and Co,

D/817WA, Hoffman Estates, IL 60179

Sears Canada Inc.

Toronto, Ontario, Canada M5B 2B8

* In Canada a different warranty may apply.

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