Kenmore 11022532511, 11022242511, 11022242510 Owner’s Manual

Use & Care Guide Manual de uso y cuidado

Guide d’Utilisation et d’Entretien

English / Español / Français

Table of Contents...2 / Índice...19 / Table des matières...38

Models/Modelos/Modèles: 110.22352, 110.22532, 110.22242

Kenmore®

Designed to use only HE High Efficiency detergents.

Diseñada para utilizar solamente detergentes de alto rendimiento (HE).

Conçue pour l’utilisation de détergents haute efficacité seulement (HE).

Top-Loading High Efficiency Washer

Lavadora de carga superior de alto rendimiento

Laveuse haute efficacité à chargement par le dessus

P/N W10895181A

Sears Brands Management Corporation

Hoffman Estates, IL 60179 U.S.A.

www.kenmore.com

Sears Canada Inc.

Toronto, Ontario, Canada M5B 2C3

www.sears.ca

TABLE OF CONTENTS

WASHER SAFETY.................................................................	2
WHAT’S NEW UNDER THE LID?.......................................	3
CONTROL PANEL AND FEATURES..................................	4
CYCLE GUIDE.......................................................................	6
USING YOUR WASHER.....................................................	7

WASHER MAINTENANCE.................................................	11
TROUBLESHOOTING........................................................	13
PROTECTION AGREEMENTS...........................................	18
WARRANTY........................................................................	18
ASSISTANCE OR SERVICE...............................	Back Cover

WASHER SAFETY

2

WHAT’S NEW UNDER THE LID?

Your new washer will operate differently than your past agitator-style washer.

Lid Lock

After a cycle is started, the washer will fill to the appropriate water level and then start to agitate. The lid will remain unlocked during the entire agitation portion of the wash phase should you need to add a garment after this point. The cycle will automatically pause when the lid is opened. The cycle will resume once the lid is closed. The lid will lock before the spin phase begins. After this point, if you need to pause or stop, you must press the START/PAUSE/Unlock Lid button and wait for the lid to unlock.

To allow for higher spin speeds, the lid will lock and the Lid Locked light will be a solid red. If the START/PAUSE/Unlock Lid button is pressed, the red light will turn off, indicating the lid has unlocked and can be opened. The lid will only unlock after washer movement has stopped. Depending on when in the cycle you try to pause, it may take several seconds to several minutes for basket motion to stop and the lid to unlock. Press the START/ PAUSE/Unlock Lid button to resume the cycle.

Water Level Options

Set the Water Level knob to the Auto setting and the washer automatically adjusts the water level to the load size. Set the Water Level knob to the Deep Fill setting and the washer will fill to the maximum water level.

Sensing

When the Start/Pause/Unlock Lid button is pressed, the washer will fill and begin sensing to determine load size and balance. Once sensing is complete, the washer will fill to the appropriate level for the detected load size and then begin the wash phase of the cycle. If a cycle is paused at any point, the corresponding Cycle Status Light will slowly blink. Once the cycle resumes, the Cycle Status Light will return to a solid light.

Spray Rinse

Select cycles default to a spray rinse. During these cycles, you will hear water enter the washer as the tub spins, allowing the rinse water to penetrate clothes. Check the “Cycle Guide” for details.

Choosing the Right Detergent

Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency.” Using non-HE detergent will likely result in longer cycle times and reduced rinsing performance.

It may also result in component malfunction and, over time, buildup of mold or mildew. HE detergents should be low-sudsing and quick-dispersing to produce the right amount of suds for the best performance. They should hold soil in suspension so it is not redeposited onto clean clothes. Not all detergents labeled as High Efficiency are identical in formulation and their ability to reduce suds. For example, natural, organic, or homemade HE detergents may generate a high level of suds. Always follow the detergent manufacturer’s instructions to determine the amount of detergent to use.

Use only High Efficiency (HE) detergent.

Normal Sounds You Can Expect

At different stages of the wash cycle, you may hear sounds and noises that are different from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the spin phase, as the lid lock goes through a self-test. There will be different kinds of humming sounds as the agitator tests for load balance or moves the load. And sometimes, you may hear nothing at all, as the washer determines the correct water level for your load or allows time for clothes to soak.

IMPORTANT:

■■ The lid must be closed before the washer basket fills with water and for the wash cycle to start. If the lid is open and filling stops, close the lid and press START/PAUSE/Unlock Lid to complete the cycle.

■■ Rinse options must be set to either One Rinse with Fabric Softener or Two Rinses with Fabric Softener when using fabric softener in the fabric softener dispenser. This ensures that fabric softener is added at the correct time in the rinse phase and is evenly distributed. If your machine has a Fabric Softener knob instead of a Rinse knob, select the YES option.

3

CONTROL PANEL AND FEATURES

1		2													3		4								5

				7
		8
2	4	6		3

8

7

Not all features and options are available on all models.

Appearance may vary.

1 SOIL LEVEL

3 WASH CYCLE KNOB

Select the setting most suitable for your load. For heavily soiled and sturdy fabrics, select Heavy Soil Level for more wash time. For lightly soiled and delicate fabrics, select Light Soil Level for less wash time. A lighter soil-level setting will help reduce tangling and wrinkling.

2WASH TEMP

Wash Temp senses and maintains uniform water temperatures by regulating incoming hot and cold water.

Select a wash temperature based on the type of fabric and soils being washed. For best results and following the garment label instructions, use the warmest wash water safe for

your fabric.

•On some models and cycles, warm and hot water may be cooler than your previous washer.

•Even in a cold and cool water wash, some warm water may be added to the washer to maintain a minimum temperature.

All rinses are cold.

Use the Wash Cycle knob to select cycles on your washer. See “Cycle Guide” for detailed descriptions of cycles.

4WATER LEVEL

Set the Water Level knob to the Auto setting and the washer will automatically sense the appropriate water level for the load size and type.

Set the Water Level knob to the Deep Fill setting and the washer will fill to the maximum water level.

NOTE: Expect longer cycles times due to extended fill times when using the Deep Fill option.

5RINSE OPTIONS

The following options may be added to most cycles. See “Cycle Guide” for additional details.

ONE RINSE

This option is used to limit a cycle to one rinse.

TWO RINSES

This option can be used to automatically add a second rinse to most cycles.

4

ONE RINSE WITH FABRIC SOFTENER

This option must be selected if using fabric softener during a cycle. It ensures that fabric softener is added

at the correct time in the rinse for even distribution.

TWO RINSES WITH FABRIC SOFTENER

This option turns on both the Fabric Softener and the

Two Rinses option.

6FABRIC SOFTENER

On models with a separate Fabric Softener knob, this option must be set to “Yes” when using fabric softener in the fabric softener dispenser. This ensures that fabric softener is added at the correct time in the rinse for even distribution.

7START/PAUSE/Unlock Lid BUTTON

Press to start the selected cycle; press again to pause the cycle and unlock the lid.

NOTE: If the washer is spinning, it may take several minutes to unlock the lid. Press and hold for 3 seconds to cancel a cycle.

8CYCLE STATUS LIGHTS

The Cycle Status Lights show the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are different from your previous washer. If, at any time, the cycle is paused, either by opening the lid or pushing the START/ PAUSE/Unlock Lid button, the Cycle Status light will slowly blink green at the current paused stage of the cycle. Once the cycle is resumed, the Cycle Status light will be a solid green color.

SENSING

When the Start/Pause/Unlock Lid button is pressed, the washer will fill and begin sensing to determine load size and balance.

Once sensing is complete, the washer will fill to the appropriate level for the detected load size and then begin the wash phase of the cycle.

If a cycle is paused at any point, the corresponding Cycle Status Light will slowly blink. Once the cycle resumes, the Cycle Status Light will return to a solid light.

NOTE: Sensing and wash phases will be paused by opening the unlocked lid. Close the lid to resume the cycle. If the lid is left open for more than 10 minutes, the washer will cancel the cycle and pump out the water. The lid will lock after the wash phase to begin the initial spinout and remain locked for the remainder of the cycle.

WASH

The washer will fill to the correct water level based on the load size and the Water Level selection. Certain cycles may agitate during the fill process to boost cleaning. You will hear the agitator rotate followed by a pause lasting several seconds. When the wash cycle begins, you will hear the agitator increase speed. The motor sounds may change at different stages in the wash cycle while the washer performs different wash actions.

RINSE

Certain cycles use a spray rinse, which adds water to the tub while the basket spins. When a fabric softener option is selected, you will hear sounds similar to the wash cycle as the washer rinses and moves the load. You may hear the motor turning on briefly (short hum) to move the basket while filling.

SPIN

The washer spins the load at increasing speeds for proper water removal, based on the selected cycle and spin speed.

COMPLETE

Once the cycle is complete, this light will come on. Remove the load promptly for best results.

LID LOCKED

The Lid Locked feature allows for higher spin speeds. When the Lid Locked light is lit, the lid is locked and cannot be opened without pausing the cycle. When the light is off, the lid can be opened.

To open the lid after it has been locked, press START/PAUSE/Unlock Lid. The lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Press START/PAUSE/Unlock Lid again to resume the cycle.

5

CYCLE GUIDE

For best fabric care, choose the cycle that best fits the load being washed.

Recommended settings for best performance are shown in Bold.

Not all cycles and options are available on all models.

Items to wash:	Cycle:	Wash	Spin	Cycle Details:
		Temp:*	Speed:
Casual and mixed	Jeans/Towels	Hot	High	Provides additional water and alternating wash action for heavily soiled
loads, jeans, towels,		Warm		mixed loads.
sturdy fabrics		Cool Lights
		Cool Darks
		Cold
Heavily soiled	Whites	Hot	High	This cycle, when used with chlorine bleach, improves whitening of soiled
white fabrics		Warm		white fabrics.
		Cool Lights
		Cool Darks
		Cold
Large items such as	Bulky/Bedding	Hot	Low	Use this cycle to wash large items such as jackets and small comforters.
sheets, sleeping bags,		Warm		The washer will fill with enough water to wet down the load before the
small comforters,		Cool Lights		wash portion of the cycle begins, and uses a higher water level than
jackets, small washable		Cool Darks		other cycles.
rugs		Cold
Sturdy fabrics,	Heavy Duty	Hot	High	Use this cycle for normally soiled or sturdy fabrics.
colorfast items, towels,		Warm
sheets, jeans		Cool Lights
		Cool Darks
		Cold
Cottons, linens,	Normal	Hot	High	Use this cycle for normally soiled cottons and mixed fabric loads.
and mixed garment		Warm
loads		Cool Lights
		Cool Darks
		Cold
No-iron fabrics, cot-	Casual	Hot	Low	Use this cycle to wash loads of no-iron fabrics such as sport shirts,
tons, perm press, linens,		Warm		blouses, casual business clothes, permanent press, and blends.
synthetics		Cool Lights
		Cool Darks
		Cold
Machine-wash silks,	Delicates	Hot	Low	Use this cycle to wash lightly soiled garments indicating “Machine
lingerie, washable		Warm		Washable Silks” or “Gentle” cycle on the care label. Place small items
wools		Cool Lights		in mesh garment bags before washing.
		Cool Darks
		Cold
Lightly soiled fabrics	Express	Hot	High	Use this cycle to quickly clean small loads of lightly soiled fabrics.
		Warm
		Cool Lights
		Cool Darks
		Cold
Swimsuits and items	Rinse & Spin	Cold	High	Combines a rinse and spin for loads requiring an additional rinse cycle
requiring rinsing with-				or to complete a load after power interruption. Also use for loads that
out detergent				require rinsing only.
Hand-wash items or	Drain & Spin	N/A	High	This cycle uses a spin to shorten drying times for heavy fabrics or
dripping wet items				special-care items washed by hand. Use this cycle to drain washer after
				canceling a cycle or completing a cycle after a power failure.
No clothes in washer	Clean Washer	Hot	Low	Use this cycle every 30 washes to keep the inside of your washer
				fresh and clean. This cycle uses a higher water level. Use with affresh®
				Washer Cleaner tablet or liquid chlorine bleach to thoroughly clean the
				inside of your washer. This cycle should not be interrupted. See “Washer
				Care.”
				IMPORTANT: Do not place garments or other items in the washer
				during the Clean Washer cycle. Use this cycle with an empty wash tub.
Heavily soiled fabrics	Soak	Hot	No Spin	Use this cycle to soak small spots of set-in stains on fabrics. The washer
		Warm		will use intermittent agitation and soaking. After time has expired,
		Cool Lights		water will drain, but the washer will not spin. Cycle is complete.
		Cool Darks
		Cold

NOTE: If you are using fabric softener, rinse options must be set to either One Rinse with Fabric Softener or Two Rinses with Fabric Softener. If your machine has a Fabric Softener knob instead of a Rinse knob, select the YES option.

*All rinses are cold.

6

USING YOUR WASHER

1. Sort and prepare your laundry

2. Add laundry products

•Empty pockets. Loose change, buttons, or any small object can pass under the agitator and become trapped, causing unexpected sounds.

•Sort items by recommended cycle, water temperature, and colorfastness.

•Separate heavily soiled items from lightly soiled.

•Separate delicate items from sturdy fabrics.

•Do not dry garments if stains remain after washing, because heat can set stains into fabric.

•Treat stains promptly.

•Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.

•Mend rips and tears to avoid further damage to items during washing.

Helpful Tips:

•When washing waterproof or water-resistant items, load evenly.

•Use mesh garment bags to help avoid tangling when washing delicate or small items.

•Turn knits inside out to avoid pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics.

NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

Add a measured of amount of HE detergent or single-dose laundry packet into the basket.

If using Oxi-type boosters, color-safe bleach, or fabric softener crystals, add to the bottom of the washer basket before adding clothes.

IMPORTANT: Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency.” Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance. Follow the manufacturer’s instructions to determine the amount of detergent to use.

7

3. Load laundry into washer

5. Add fabric softener to dispenser

Load garments in loose heaps evenly around basket wall. For best results, do not pack the load tightly. Do not wrap large items such as sheets around the agitator; load them in loose piles around the sides of the basket. Try mixing different sized items to reduce tangling.

IMPORTANT: Do not tightly pack or force

items into washer. Items need to move freely for best cleaning and to reduce wrinkling and tangling.

4. Add liquid chlorine bleach to dispenser

Liquid

Chlorine Bleach

Do not overfill, dilute, or use more than 1 cup (250 mL). Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach.

Pour a measured amount of liquid fabric softener into dispenser; always follow

manufacturer’s directions for correct amount MAX FILL of fabric softener based on your load size.

Dilute liquid fabric softener by filling the

dispenser with warm water until liquid reaches the underside of the rim. See max fill line arrows.

IMPORTANT: The Rinse knob must be set to either One Rinse with Fabric Softener or Two Rinses with Fabric Softener when using fabric softener in the fabric softener dispenser. This ensures that fabric softener is added at the correct time in the rinse phase and is evenly distributed. If your machine has a Fabric Softener knob instead of a Rinse knob, select the YES option.

Adding Liquid Fabric Softener Manually to Wash Load

During the final rinse, wait until the washer has completed filling, then press the START/PAUSE/Unlock Lid button to pause the washer. Lift the lid and add the measured recommended amount of liquid fabric softener. Do not use more than the recommended amount. Close the lid and press the START/ PAUSE/Unlock Lid button again to start the washer.

6. Select cycle

Turn cycle knob to choose your wash cycle. For more information, see “Cycle Guide”.

8

7. Select SOIL LEVEL

Once you select a cycle, select the soil level by turning the Soil Level knob to the desired setting.

8. Select WASH TEMP

Select the Wash Temp by turning knob to desired temperature.

All rinses are tap cold.

NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

	Wash Temp	Suggested Fabrics
	Hot
	Some cold water is added	Whites and pastels
	to save energy. This may be	Durable garments
	cooler than your hot water	Heavy soils
	heater setting.
	Warm
	Some cold water may be	Bright colors
	added, so this will be cooler	Moderate to light soils
	than what your previous washer
	provided.
	Cool Lights
	Warm water is added to assist	Colors that bleed or fade
	in soil removal and to help	Light soils
	dissolve detergents. Cool is
	slightly warmer than cold.
	Cool Darks
	Warm water is added to assist	Dark colors that bleed or fade
	in soil removal and to help	Light soils
	dissolve detergents. Cool is
	slightly warmer than cold.
	Cold
	Warm water may be added	Dark colors that bleed or fade
	to assist in soil removal and to	Light soils
	help dissolve detergents.

9. Select FABRIC SOFTENER option

On models with a separate Fabric Softener knob, this option must be set to “Yes” when using the fabric softener dispenser. This ensures that fabric softener is added at the correct time in the rinse for even distribution.

9

10. Select WATER LEVEL and

11. Press START/PAUSE/Unlock Lid

RINSE options

to begin wash cycle

Select the number of rinses by turning the Rinse knob to the desired setting.

IMPORTANT: The Rinse knob must be set to an option “with Fabric Softener” when using the fabric softener dispenser. This ensures that fabric softener is added at the correct time in the rinse for even distribution.

Set the Water Level knob to the Auto setting and the washer will automatically sense the appropriate water level for the load size and type.

Set the Water Level knob to the Deep Fill setting and the washer will fill to the maximum water level.

Note: The cycle will be longer due to extended fill times when using the Deep Fill setting.

Press the START/PAUSE/Unlock Lid button to start the wash cycle. When the cycle has finished, the Complete status light will light. Promptly remove garments after cycle has completed to avoid odor, reduce wrinkling, and avoid rusting of metal

hooks, zippers, and snaps.

Unlocking the lid to add garments

If you need to add 1 or 2 missed garments after the wash has started, simply open the lid and this will pause the cycle. After adding the garments, simply close the lid and the cycle will resume.

If, instead, you press the START/PAUSE/Unlock Lid button to pause the cycle and then open the lid to add garments, you will need to press the START/PAUSE/Unlock Lid button after closing the lid to resume the cycle.

NOTE: Washer will not fill with the lid open.

IMPORTANT: If lid is left open for more than 10 minutes, the water will pump out automatically.

Manual soak

If you would like to manually soak your garments at any time during the wash portion of the cycle, press START/PAUSE/ Unlock Lid and leave the lid closed. Once your desired soak time has elapsed, press START/PAUSE/Unlock Lid again to continue the cycle. As long as the lid remains closed, your soak time can be longer than 10 minutes. However, if the lid is opened during the soak and remains open for more than 10 minutes, the water will pump out automatically.

10

WASHER MAINTENANCE

WATER INLET HOSES

Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found.

When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker.

NOTE: This washer does not include inlet hoses. See the

“Installation Instructions” for more information.

WASHER CARE

Recommendations to Help Keep Your Washer Clean and Performing at its Best

1.Always use High Efficiency (HE) detergents and follow the detergent manufacturer’s instructions regarding the amount of detergent to use. Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer, which in turn may result in undesirable odor.

2.Use warm and hot wash water settings sometimes (not exclusively cold water washes), because they do a better job of controlling the rate at which soils and detergent accumulate.

3.Always leave the washer lid open between uses to help dry out the washer and prevent the buildup of odor-causing residue.

Cleaning Your Top Loading Washer

Read these instructions completely before beginning the routine cleaning processes recommended below. This Washer Maintenance Procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer.

Cleaning the Inside of the Washer

To keep your washer odor-free, follow the usage instructions provided above, and use this recommended monthly cleaning procedure:

Clean Washer Cycle

This washer has a special cycle that uses higher water volumes in combination with affresh® Washer Cleaner or liquid chlorinebleach to clean the inside of the washer.

Begin procedure

1.affresh® Washer Cleaner Cycle Procedure (Recommended for Best Performance):

a.Open the washer lid and remove any clothing or items.

b.Place an affresh® Washer Cleaner tablet in the bottom of the washer basket.

c.Do not place an affresh® Washer Cleaner tablet in the detergent dispenser.

d.Do not add any detergent or other chemical to the washer when following this procedure.

e.Close the washer lid.

f.Select the cycle recommended for cleaning the inside of the washer.

g.Press the START/PAUSE/Unlock Lid button to start the cycle.

NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press START/PAUSE/Unlock Lid once. After the cycle has stopped, run a RINSE/SPIN cycle to rinse cleaner from washer.

WASHER CARE

2.Chlorine Bleach Procedure (Alternative):

a.Open the washer lid and remove any clothing or items.

b.Add 1 cup (236 mL) of liquid chlorine bleach to the bleach compartment.

NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage over time.

c.Close the washer lid.

d.Do not add any detergent or other chemical to the washer when following this procedure.

e.Select the cycle recommended for cleaning the inside of the washer.

f.Press the START/PAUSE/Unlock Lid button to start the cycle.

NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press START/PAUSE/Unlock Lid once. After the cycle has stopped, run a RINSE/SPIN cycle to rinse cleaner from washer.

Clean Washer Cycle Operation:

1.This cycle will fill to a water level higher than in normal wash cycles to provide rinsing at a level above the water for a normal wash cycle.

2.During this cycle, there will be some agitation and spinning to increase the removal of soils. After this cycle is complete, leave the lid open to allow for better ventilation and drying of the washer interior.

Cleaning the Dispensers

After a period of using your washer, you may find some residue buildup in the washer’s dispensers. To remove residue from the dispensers, wipe them with a damp cloth and towel dry. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable. If your model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle. Use an all-purpose surface cleaner, if needed.

Cleaning the Outside of the Washer

Use a soft, damp cloth or sponge to wipe away any spills. Use only mild soaps or cleaners when cleaning external washer surfaces.

IMPORTANT: To avoid damaging the washer’s finish, do not use abrasive products.

NON-USE AND VACATION CARE

Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps:

1.Unplug or disconnect power to washer.

2.Turn off water supply to washer, to avoid flooding due to water pressure surge.

11

WINTER STORAGE CARE

IMPORTANT: To avoid damage, install and store washer where it will not freeze. Because some water may stay in hoses, freezing can damage washer. If storing or moving during freezing weather, winterize your washer.

To winterize washer:

1.Shut off both water faucets; disconnect and drain water inlet hoses.

2.Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run washer on Rinse/Spin cycle for about 30 seconds to mix antifreeze and remaining water.

3.Unplug washer or disconnect power.

TRANSPORTING YOUR WASHER

1.Shut off both water faucets. Disconnect and drain water inlet hoses.

2.If washer will be moved during freezing weather, follow Winter Storage Care directions before moving.

3.Disconnect drain hose from drain system and drain any remaining water into a pan or bucket. Disconnect drain hose from back of washer.

4.Unplug power cord.

5.Place inlet hoses and drain hose inside washer basket.

6.Drape power cord over edge and into washer basket.

7.Place packing tray from original shipping materials back inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over lid and down front of washer. Keep lid taped until washer is placed in new location. Transport washer

in upright position.

REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use, vacation, winter storage, or moving:

1.Refer to “Installation Instructions” to locate, level, and connect washer.

2.Before using again, run washer through the following recommended procedure:

To use washer again:

1.Flush water pipes and hoses. Reconnect water inlet hoses.

Turn on both water faucets.

2.Plug in washer or reconnect power.

3.Run washer through Bulky/Bedding cycle to clean washer and remove antifreeze, if used. Use half the manufacturer’s recommended amount of detergent for a medium-size load.

12

		TROUBLESHOOTING
		First try the solutions suggested here
		for assistance and to possibly avoid a service call.
If you experience		Possible Causes		Solution
Vibration or Off-Balance

Check the following for proper installation or see “Using Your Washer” section.

Feet may not be in contact with the	Front and rear feet must be in firm contact with floor, and
floor and locked.	washer must be level to operate properly.
Washer may not be level.	Check floor for flexing or sagging. If flooring is uneven, a 3/4"
	(19 mm) piece of plywood under your washer will reduce sound.
	See “Level the Washer” in Installation Instructions.
Load could be unbalanced.	Load dry items in loose heaps evenly around basket wall.
	Adding wet items to washer or adding more water to basket
	could unbalance washer.
	Wash smaller loads to reduce imbalance.
	Do not tightly pack. Avoid washing single items.
	Use Bulky/Bedding cycle for oversized, non-absorbent items such
	as comforters or poly-filled jackets.
	See “Cycle Guide” and “Using Your Washer” in this Use and
	Care Guide.

Noises

Clicking or metallic noises	Objects caught in washer drain	Empty pockets before washing. Loose items such as coins could
	system.	fall between basket and tub or may block pump. It may be
		necessary to call for service to remove items.
		It is normal to hear metal items on clothing such as metal snaps,
		buckles, or zippers touch against the basket.
Gurgling or humming	Washer may be draining water.	It is normal to hear the pump making a continuous humming
		sound with periodic gurgling or surging as final amounts of water
		are removed during the Drain/Spin cycles.
Humming	Load sensing may be occurring.	You may hear the hum of the sensing spins after you have started
		the washer. This is normal.
Whirring	Basket deceleration may be occurring.	You may hear the whirring sound of the basket decelerating. This
		is normal.
Water Leaks

Check the following for proper installation:

Washer not level.	Water may splash off basket if washer is not level.
Fill hoses not attached tightly.	Tighten fill-hose connection.
Fill hose washers.	Make sure all four fill hose flat washers are properly seated.
Drain hose connection.	Pull drain hose from washer cabinet and properly secure it to
	drainpipe or laundry tub.
	Do not place tape over drain opening.
Check household plumbing for leaks	Water can back up out of a clogged sink or drainpipe. Check
or clogged sink or drain.	all household plumbing for leaks (laundry tubs, drain pipe, water
	pipes, and faucets).

Washer not loaded as recommended. Unbalanced loading can cause basket to be out of alignment and cause water to splash off tub. See “Using Your Washer” for loading instructions.

Washer Not Performing As Expected

Not enough water	Load not completely covered in water.	This is normal operation for a high efficiency washer. If the Water
in washer		Level knob is set to Auto setting, the load will not be completely
		under water. The washer senses load sizes and adds correct
		amount of water for optimal cleaning.
		Use Bulky/Bedding or Jeans/Towels cycle for higher water fill,
		or set Water Level knob to Deep Fill setting. See “What’s New
		Under the Lid” and “Cycle Guide” to match your load with the
		best cycle.
		Run Clean Washer cycle to optimize the water level and wash
		performance due to soil buildup in washer basket.

13

	TROUBLESHOOTING
	First try the solutions suggested here
	for assistance and to possibly avoid a service call.
If you experience	Possible Causes		Solution

Washer Not Performing As Expected (cont.)

Washer won’t run or fill,

Check for proper water supply.

washer stops working,

or wash light remains

on (indicating that the

washer was unable to fill

appropriately)

Both hoses must be attached and have water flowing to inlet valve.

Both hot and cold water faucets must be turned on.

Check that inlet valve screens have not become clogged.

Check for any kinks in inlet hoses, which can restrict water flow.

	Washer won’t run or fill,	Check proper electrical supply.	Plug power cord into a grounded 3 prong outlet.
	washer stops working,
			Do not use an extension cord.
	or wash light remains
	on (indicating that the		Ensure there is power to outlet.
	washer was unable to fill
			Reset a tripped circuit breaker. Replace any blown fuses.
	appropriately) (cont.)
			NOTE: If problems continue, contact an electrician.
		Normal washer operation.	Lid must be closed for washer to run.
			Washer will pause during certain phases of cycle. Do not interrupt
			cycle.
		Washer may be tightly packed.	Remove several items, rearrange load evenly in basket. Close lid
			and press START/PAUSE/Unlock Lid.
			Do not add more than 1 or 2 additional items after cycle has
			started to avoid tightly packing or unbalancing.
			Do not add more water to the washer.
	Washer not draining/	Small items may have been caught	Empty pockets and use garment bags for small items.
	spinning, loads are	in pump or between basket and tub,
	still wet, or spin light	which can slow draining.
	remains on (indicating
		Use a cycle with a low spin speed.	Cycles with lower spin speeds remove less water than cycles
	that the washer was
			with high spin speeds. Use the recommended cycle/spin speed
	unable to pump out
			for your garment. To remove extra water in the load, select
	water within 10 minutes)
			Drain/Spin. Load may need to be rearranged to allow even
			distribution of the load in the basket.
		The washer may be tightly packed	Tightly packed or unbalanced loads may not allow the washer
		or unbalanced.	to spin correctly, leaving the load wetter than normal. Evenly
			arrange the wet load for balanced spinning. Select the Drain/
			Spin cycle to remove excess water. See “Using Your Washer”
			for loading recommendations.

14

TROUBLESHOOTING

First try the solutions suggested here

for assistance and to possibly avoid a service call.

	If you experience	Possible causes	Solution
	Washer Not Performing As Expected (cont.)
	Washer not draining/	Check plumbing for correct drain hose	Check drain hose for proper installation. Use drain hose form
	spinning, loads are	installation. Drain hose extends into stand-	and securely attach to drainpipe or tub. Do not tape over drain opening.
	still wet or spin light remains	pipe farther than 4.5" (114 mm).	Lower drain hose if the end is higher than 96" (2.4 m) above the floor.
	on (indicating that the		Remove any clogs from drain hose.
	washer was
		Too much detergent causing suds to slow	Always measure and follow detergent directions for your load.
	unable to pump out water
		or stop draining and spinning.	To remove extra suds, select Rinse/Spin. Do not add detergent.
	within 10 minutes) (cont.)
	Dry spots on load	High speed spins extract more	The high spin speeds combined with air flow during the final spin can
	after cycle	moisture than your previous washer.	cause items near the top of the load to develop dry spots
			during the final spin. This is normal.
		Washer may be tightly packed.	Use Bulky/Bedding or Jeans/Towels cycle for higher water fill,
			or set Water Level knob to Deep Fill setting. See “Cycle Guide”
			to match your load with the best cycle.
		Added extra garments to the load after	Add only 1 or 2 additional garments after washer has started.
		the sensing/fill phase.
	Incorrect or wrong	Check for proper water supply.	Make sure hot and cold inlet hoses are not reversed.
	wash or rinse
			Both hoses must be attached to both washer and faucet,
	temperatures
			and have both hot and cold water flowing to inlet valve.
			Check that inlet valve screens are not clogged.
			Remove any kinks in hoses.
		Energy saving controlled	This washer uses cooler wash and rinse water temperatures
		wash temperatures.	than traditional top-load washers. This includes cooler hot and warm
			washes.
	Load not rinsed	Check for proper water supply.	Make sure hot and cold inlet hoses are not reversed.
			Both hoses must be attached and have water flowing to the
			inlet valve.
			Both hot and cold water faucets must be on.
			Inlet valve screens on washer may be clogged.
			Remove any kinks in the inlet hose.
		Not using HE detergent or using too much	The suds from too much detergent or use of non-HE detergent can
		HE detergent.	keep washer from operating correctly. Always measure detergent
			and follow detergent directions based on load size and soil level.
			Always use HE detergent.
		Washer not loaded as recommended.	The washer is less efficient at rinsing when load is tightly packed.
			Load garments in loose heaps evenly around the basket wall.
			Load with dry items only.
			Use cycle designed for the fabrics being washed.
			Add only 1 or 2 additional garments after washer has started.
			Use Bulky/Bedding or Jeans/Towels cycle for higher water fill,
			or set Water Level knob to Deep Fill setting. See “Cycle Guide”
			to match your load with the best cycle.
	Sand, pet hair, lint,	Heavy sand, pet hair, lint, and	Add a second rinse to the selected cycle and/or use the Heavy Soil Level
	etc. on load after	detergent or bleach residues may require	setting or Deep Fill option.
	washing	additional rinsing.
	Load is tangling	Washer not loaded as recommended.	See “Using Your Washer” section.
			Select a cycle with a slower wash action and spin speed;
			however, items will be wetter than those using a higher speed spin. Use
			Bulky/Bedding or Jeans/Towels cycle for higher water fill, or set Water
			Level knob to Deep Fill setting. See the “Cycle Guide” to match your load
			with the best cycle.
			Load garments in loose heaps evenly around the basket wall.
			Reduce tangling by mixing types of load items. Use the
			recommended cycle for the type of garments being washed.

15

TROUBLESHOOTING

First try the solutions suggested here

for assistance and to possibly avoid a service call.

If you experience	Possible Causes	Solution
Washer Not Performing As Expected (cont.)
Not cleaning or	Added more water to washer.	Washer senses load size and adds correct amount of water.
removing stains		This is normal and necessary for clothes to move. It is normal
		for the wash load to be not completely covered in water.
		Added water results in less effective cleaning.
	Washer not loaded as recommended.	Washer is less efficient at cleaning when load is tightly packed.
		Load garments in loose heaps evenly around the basket wall.
		Load with dry items only.
		Add only 1 or 2 additional garments after washer has started.
	Adding detergent on top of load.	Add detergent, oxi products, and color-safe bleach to the
		bottom of the basket before adding the load items.
	Not using HE detergent or using too much	The suds from regular detergent can keep washer from operating cor-
	HE detergent.	rectly.
		Use only HE detergent. Be sure to measure correctly.
		Always measure detergent and follow manufacturer’s directions based on
		load size and soil level.
	Not using correct cycle for fabric type.	Use a higher soil level cycle option and warmer wash temp
		to improve cleaning.
		Use Heavy Duty cycle for tough cleaning. See the “Cycle Guide” to
		match your load with the best cycle.
	Not using dispensers.	Use dispensers to avoid chlorine bleach and fabric softener
		staining.
		Load dispensers before starting a cycle.
		Avoid overfilling.
		Do not add products directly onto load.
	Not washing like colors together.	Wash like colors together and remove promptly after the cycle
		is complete to avoid dye transfer.
Incorrect dispenser	Clogged dispenser.	Load dispensers before starting a cycle.
operation
		Use only liquid chlorine bleach in the bleach dispenser. Use only fabric
		softener in the fabric softener dispenser.
	Fabric Softener knob not set to “Yes” or	Set Fabric Softener knob to “Yes” when using fabric softener dispenser or set
	Rinse knob not set to either “One Rinse	the Rinse knob to either “One Rinse with Fabric Softener” or “Two Rinses
	with Fabric Softener” or “Two Rinses with	with Fabric Softener.”
	Fabric Softener”
Fabric damage	Sharp items were in pockets during wash	Empty pockets, zip zippers, and snap or hook fasteners before washing to
	cycle.	avoid snags and tears.
	Strings and straps could have tangled.	Tie all strings and straps before starting wash load.
	Items may have been damaged	Mend rips and broken threads in seams before washing.
	before washing.
	Fabric damage can occur if load is tightly	Load garments in loose heaps evenly around the basket wall.
	packed.	Load with dry items only.
		Use cycle designed for the fabrics being washed.
		Use Bulky/Bedding or Jeans/Towels cycle for higher water fill, or
		set Water Level knob to Deep Fill setting. See “What’s New Under the
		Lid” and “Cycle Guide” to match your load with the best cycle.
		Add only 1 or 2 additional garments after washer has started.
	Liquid chlorine bleach may have been	Do not pour liquid chlorine bleach directly onto load. Wipe up bleach
	added incorrectly.	spills.
		Undiluted bleach will damage fabrics. Do not use more than
		recommended by manufacturer.
		Do not place load items on top of bleach dispenser when loading and
		unloading washer.
	Garment care instructions may not have	Always read and follow garment manufacturer’s care label
	been followed.	instructions. See the “Cycle Guide” to match your load with the
		best cycle.

16

TROUBLESHOOTING

First try the solutions suggested here

for assistance and to possibly avoid a service call.

	If you experience	Possible Causes	Solution
	Washer Not Performing As Expected (cont.)
	Odors	Monthly maintenance not done as	See “Washer Care” in Washer Maintenance.
		recommended.
			Unload washer as soon as cycle is complete.
		Using too much detergent.	Be sure to measure correctly. Always follow the manufacturer’s
			directions.
			See “Washer Care” section.
	Lid locked light is	The lid is not closed.	Close the lid. The washer will not start or fill with the lid open.
	flashing
		A cycle was stopped or paused using	The washer may still be spinning. The lid will not unlock until the
		the START/PAUSE/Unlock Lid button.	basket has stopped spinning. This may take several minutes if
			washing large loads or heavy fabrics.
	Single-dose laundry	Adding laundry packet incorrectly.	Be sure laundry packet is added to washer basket before adding
	packet not dissolving		clothes. Do not add packet to dispenser. Follow the manufacturer’s
			instructions to avoid damage to your garments.
	Washer pumps out water	Lid is left open for more than	Make sure lid is closed before starting a cycle and/or during
	before finishing cycle	10 minutes.	prewash (soak).

17

PROTECTION AGREEMENTS

Master Protection Agreements

Congratulations on making a smart purchase. Your new Kenmore® product is designed and manufactured for years of dependable operation. But like all products, it may require preventive maintenance or repair from time to time. That’s

when having a Master Protection Agreement can save you money and aggravation.

The Master Protection Agreement also helps extend the life of your new product. Here’s what the Agreement* includes:

4Parts and labor not just for repairing defects, but to help keep products operating properly under normal use. Our coverage goes well beyond the product warranty. No deductibles, no functional failure excluded from coverage—real protection.

4Expert service by experienced service technicians trusted in millions of homes every year.

4Unlimited service calls and nationwide service, as often as you want us, whenever you want us.

4“No-lemon” guarantee – replacement of your covered product after three separate product failures occur within twelve months and a fourth repair is required. Includes free delivery and installation, if necessary, of replacement product.

4Product replacement if your covered product can’t be fixed.

4Annual Preventive Maintenance Check at your request – no extra charge.

4Fast help by phone – phone support from a service agent on all products to help troubleshoot problems. Think of us as a “talking owner’s manual.”

4Power surge protection against electrical damage due to power fluctuations.

4$300 Food Loss Protection for any food spoilage that is the result of mechanical failure of any covered refrigerator or freezer.

4Service Promise: $50 if first attempt at repair of your covered product can’t be accomplished and product is not usable while awaiting further repair service.

425% discount off the regular price of any non-covered repair service and related installed parts.

Once you purchase the Agreement, a simple phone call is all that it takes for you to schedule service. You can call anytime day or night.

The Master Protection Agreement is a risk free purchase. If you cancel for any reason during the product warranty period, we will provide a full refund. Or, a prorated refund anytime after the product warranty period expires. Purchase your Master Protection Agreement today!

Some limitations and exclusions apply. For prices and additional information in the U.S.A., call 1-800-827-6655.

*Coverage in Canada varies on some items. For full details, call Sears Canada at 1-800-361-6665.

Sears Installation Service

For Sears professional installation of home appliances, garage door openers, water heaters, and other major home items, in the U.S.A., call 1-844-553-6667 and in Canada call 1-800-469-4663.

05/2016

KENMORE APPLIANCE WARRANTY

KENMORE LIMITED WARRANTY

FOR ONE YEAR from the date of sale this appliance is warranted against defects in material or workmanship when it is correctly installed, operated, and maintained according to all supplied instructions.

WITH PROOF OF SALE, a defective appliance will receive free repair or replacement at option of seller.

For warranty coverage details to obtain free repair or replacement, visit the web page: www.kenmore.com/warranty.

This warranty applies for only 90 DAYS from the sale date in the United States, and is void in Canada, if this appliance is ever used for other than private household purposes.

This warranty covers ONLY defects in material and workmanship, and will NOT pay for:

1.Expendable items that can wear out from normal use, including but not limited to filters, belts, bags, or screw-in base light bulbs.

2.A service technician to clean or maintain this appliance, or to instruct the user in correct appliance installation, operation, and maintenance.

3.Service calls to correct appliance installation not performed by Sears authorized service agents, or to repair problems with house fuses, circuit breakers, house wiring, and plumbing or gas supply systems resulting from such installation.

4.Damage to or failure of this appliance resulting from installation not performed by Sears authorized service agents, including installation that was not in accord with electrical, gas, or plumbing codes.

5.Damage to or failure of this appliance, including discoloration or surface rust, if it is not correctly operated and maintained according to all supplied instructions.

6.Damage to or failure of this appliance, including discoloration or surface rust, resulting from accident, alteration, abuse, misuse or use for other than its intended purpose.

7.Damage to or failure of this appliance, including discoloration or surface rust, caused by the use of detergents, cleaners, chemicals, or utensils other than those recommended in all instructions supplied with the product.

8.Damage to or failure of parts or systems resulting from unauthorized modifications made to this appliance.

9.Service to an appliance if the model and serial plate is missing, altered, or cannot easily be determined to have the appropriate certification logo.

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES

Customer’s sole and exclusive remedy under this limited warranty shall be product repair or replacement as provided herein. Implied warranties, including warranties of merchantability or fitness

for a particular purpose, are limited to one year or the shortest period allowed by law. Seller shall not be liable for incidental or consequential damages. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, or limitation on the duration of implied warranties of merchantability or fitness, so these exclusions or limitations may not apply to you.

This warranty applies only while this appliance is used in the United States or Canada*.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

* In-home repair service is not available in all Canadian geographical areas, nor will this warranty cover user or servicer travel and transportation expenses if this product is located

in a remote area (as defined by Sears Canada Inc.) where an authorized servicer is not available.

Sears Brands Management Corporation

Hoffman Estates, IL 60179

Sears Canada Inc.

Toronto, Ontario, Canada M5B 2C3

10/2015

18