Kenmore 11020372711, 11020372710 Owner’s Manual

Use & Care Guide Manual de uso y cuidado Guide d’utilisation et d’entretien

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Table of Contents...2 / Índice...20 / Table des matières...40

Model/Modelo/Modèle: 110.20372710

Kenmore®

Designed to use only HE High Eciency

detergents. Diseñada para utilizar solamente

detergentes de alto rendimiento (HE). Conçue pour l’utilisation d’un détergent

haute efficacité seulement.

Top-Loading High Efficiency Low-Water Washer

Lavadora de carga superior, de alto rendimiento y con nivel bajo de agua

Laveuse haute efficacité à faible consommation d’eau avec chargement par le dessus

P/N W11042560B Sears Brands Management Corporation

Hoffman Estates, IL 60179 U.S.A. www.kenmore.com

Sears Canada Inc. Toronto, Ontario, Canada M5B 2C3 www.sears.ca

TABLE OF CONTENTS

WASHER SAFETY ��2 WHAT'S NEW UNDER THE LID? ��3 CONTROL PANEL AND FEATURES �� 4

Dispensers ��6 CYCLE GUIDE �� 7 USING YOUR WASHER ��9

WASHER SAFETY

WASHER MAINTENANCE �� 12 TROUBLESHOOTING ��14 PROTECTION AGREEMENTS �� 19 WARRANTY �� 19 ASSISTANCE OR SERVICE �� Back Cover

2

WHAT’S NEW UNDER THE LID?

Your new washer will operate dierently than your past agitator-style washer.

Lid Lock

To allow for higher spin speeds, the lid will lock and the Lid Locked light will turn on. When this light is lit, the lid is locked and cannot be opened. When this light is blinking, the washer is paused. When this light is o, the lid can be opened. After a cycle is started, the washer will ll to the appropriate water level. When the washer is done lling, it will start to agitate. If you need to open the lid to add a garment after this point, the lid will remain unlocked during the entire agitation portion of the wash phase. The cycle will automatically pause when the lid is opened, and the cycle will resume once the lid is closed. The lid will lock before the spin phase begins. If you need to pause or stop after this point, you must touch the START/PAUSE/UNLOCK LID button and wait for the lid to unlock. The lid will only unlock after washer movement has stopped. Depending on when in the cycle you try to pause, it may take several seconds to several minutes for the lid

to unlock� Touch the START/PAUSE/UNLOCK LID button to resume

the cycle.

Water Level Options

Set the Water Level knob to the Auto setting and the washer automatically adjusts the water level to the load size. Set the Water Level knob to the Deep Fill setting and the washer will ll to the maximum water level.

Sensing

This washer will perform a series of spins to check for load

balance. During this time, a series of clicks and a whirring noise signal that sensing technology is determining if there is an o-balance load.

Spray Rinse

Select cycles default to a spray rinse. During these cycles, you will hear water enter the washer as the tub spins, allowing the rinse water to penetrate clothes. Check the “Cycle Guide” for

details�

Choosing the Right Detergent

Use only High Eciency detergents. The package will be marked “HE” or “High Eciency.” Using non-HE detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component malfunction and, over time, buildup of mold or mildew. HE detergents should be low-sudsing and quick-dispersing to produce the right amount of suds for the best performance. They should hold soil in suspension so it is not redeposited onto clean clothes. Not all detergents labeled as High Eciency are identical in formulation and their ability to reduce suds. For example, natural, organic, or homemade HE detergents may generate a high level of suds. Always follow the detergent manufacturer’s instructions to determine the amount of detergent

to use�

Use only High Eciency (HE) detergent.

Normal Sounds You Can Expect

At dierent stages of the wash cycle, you may hear sounds and noises that are dierent from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the spin phase, as the lid lock goes through a self-test. There will be dierent kinds of humming sounds, as the agitator tests for load balance or moves the load. And sometimes, you may hear nothing at all, as the washer determines the correct water level for your

load or allows time for clothes to soak�

IMPORTANT:

• The lid must be closed before the washer basket lls with water and for the wash cycle to start. If the lid is open and lling stops, close the lid and touch the START/PAUSE/UNLOCK LID button to complete the cycle.

• The Fabric Softener option must be set when using fabric softener in the fabric softener dispenser. This ensures that fabric softener

is added at the correct time in the rinse phase and is evenly distributed.

3

CONTROL PANEL AND FEATURES

21 3

5 7 8

NOTE: The control panel features a sensitive surface that responds to a light touch of your nger. To ensure your selections are registered,

touch the control panel with your ngertip, not your ngernail. When selecting a setting or option, simply touch its name until the desired

section is illuminated�

POWER BUTTON

1

Touch to turn on the washer. Touch to stop/cancel a cycle at any time.

WASH CYCLE KNOB

2

Turn the Wash Cycle knob to select a cycle for your laundry load. See “Cycle Guide” for detailed descriptions of cycles.

TIME DISPLAY

3

The Estimated Time Remaining display shows the time required for the cycle to complete. Factors such as load size and water pressure may aect the time shown in the display. Overloading, unbalanced loads, or excessive suds may cause the washer to adjust the cycle time as well.

DELAY WASH

4

Use “+” and “–” to delay the start of the wash cycle by up to 12 hours. To turn o Delay Wash, use “+” and “–” to set the delay time to “0,” or touch the POWER button�

START/PAUSE/UNLOCK LID BUTTON

5

Touch and hold the START/PAUSE/UNLOCK LID button for

up to 3 seconds or until the washer starts the selected cycle; touch again to pause a cycle.

NOTE: If the washer is spinning, it may take several minutes

to unlock the lid�

CYCLE MODIFIERS

6

When you select a cycle, its default settings will light up.

WASH TEMP

Wash Temp control senses and maintains uniform water

temperatures by regulating incoming hot and cold water. Select a wash temperature based on the type of fabric

and soils being washed. For best results and following the garment label instructions, use the warmest wash water safe for your fabric.

• On some models and cycles, warm and hot water may be cooler than what your previous washer provided.

• Even for cold wash settings, some warm water may

be added to the washer to maintain a minimum temperature�

SOIL LEVEL

Select the most suitable setting for your load. For heavily soiled items, select Ex Heavy Soil Level for more wash time. For lightly soiled items, select Light Soil Level for

less wash time�

Lighter soil level setting will help reduce tangling and wrinkling.

SPIN SPEED

This washer automatically selects the spin speed based on the cycle selected. The preset speeds can be changed. Not all spin speeds are available with all cycles.

• Faster spin speeds mean shorter dry times but may increase wrinkling in your load.

• Slower spin speeds mean less wrinkling but will leave your load more damp.

4

6

4

CYCLE SIGNAL

Use this option to adjust volume of the signal that sounds at end of cycle. The Cycle Signal is a helpful reminder to remove items from washer as soon as the cycle has

completed�

To turn Button Sounds Either On or Off:

While washer is on, touch and hold the CYCLE SIGNAL button for 3 seconds. Washer will make a single beep

when the process is complete�

NOTES:

• The Cycle Signal button will still operate, even if you turned the button sounds o.

• Whatever your preferences are, they remain in eect through a power loss.

• The Default setting for the button sounds is on.

CYCLE OPTIONS

7

You may add or remove options for each cycle. Note that not all options can be used with all cycles, and some are preset to work with certain cycles.

PREWASH

Use this option to add an extra agitation and soak time to the beginning of any cycle to break up tough stains.

DEEP FILL

Will add the most amount of water for large or bulky loads. Items need to move freely. Tightly packing the load can lead to poor cleaning performance, and may increase wrinkling and tangling.

TWO RINSES

This option can be used to automatically add a second rinse to most cycles.

NOTE: If you want to drain and spin only, select the Rinse & Spin cycle, then touch to turn o the Two Rinses option.

FABRIC SOFTENER

This option must be set to ON if using fabric softener. It ensures that fabric softener is added at the correct time in the rinse for even distribution�

STEAM TREAT

This option provides enhanced cleaning action for tough stains. It will add additional agitation and soak time to the cycle.

CYCLE STATUS LIGHTS INDICATOR

8

The Cycle Status lights show the progress of a cycle. At each stage of the process you may notice sounds or pauses that are dierent from traditional washers.

DELAY

When Delay Wash is selected, this light will come on to indicate your washer is set up to run a delayed wash.

ADD A GARMENT

You may place additional clothing in the wash when the Add a Garment indicator is lit without sacricing wash

performance� Touch the START/PAUSE/UNLOCK LID

button once. The Lid Locked light will turn o. Open the washer lid, add garments, and close the lid. Touch and

hold the START/PAUSE/UNLOCK LID button to restart�

WASH

The washer will ll to the correct water level based on the load size and the Water Level selection. Certain cycles may agitate during the ll process to boost cleaning. You will hear the agitator rotate followed by a pause lasting several seconds. When the wash cycle begins, you will hear the agitator increase speed. The motor sounds may change at dierent stages in the wash cycle while the washer performs dierent wash actions.

RINSE

You will hear sounds similar to the wash cycle as the

washer rinses and moves the load� Fabric softener will be added if the Fabric Softener option was selected�

SPIN

The washer spins the load at increasing speeds for proper water removal based on the selected cycle and spin

speed�

COMPLETE

Once the cycle is complete, this light will come on. Remove the load promptly for best results.

LID LOCKED

To allow for proper load sensing and spinning, the lid will lock and the Lid Locked light will turn on. This light

indicates that the lid is locked and cannot be opened� If you need to open the lid, touch the START/PAUSE/

UNLOCK LID button� The lid will unlock once the washer

movement has stopped. This may take several minutes if the load was spinning at high speed. Touch and hold the START/PAUSE/UNLOCK LID button again for up to 3 seconds to resume the cycle.

5

Dispensers

Liquid fabric softener dispenser

A

Pour measured liquid fabric softener into the liquid fabric softener dispenser, if desired. It will dispense automatically at the optimum time�

• Use only liquid fabric softener in this dispenser.

High Efficiency “HE” detergent dispenser

B

Add liquid or powdered HE detergent product to this dispenser for your main wash cycle. Remove tray if using powder detergent.

IMPORTANT: Make sure tray is in drawer when using liquid detergent and removed when using powder detergent. Do not go over the Max line.

Use only High Efficiency (HE) detergent.

NOTE: Follow the manufacturer’s instructions to determine

the amount of detergent to use. Do not add single-dose laundry packets, color-safe bleach, or fabric softener crystals to dispensers. They will not dispense correctly.

Liquid chlorine bleach dispenser

C

This dispenser holds up to 3/4 cup (180 mL) liquid chlorine bleach. The bleach will be automatically diluted and dispensed at the optimum time during the wash cycle.

This dispenser cannot dilute powdered bleach�

NOTE: Fill dispenser with only liquid bleach.

B

A

C

6

CYCLE GUIDE

Settings shown are default settings for that cycle. Once you select a cycle, the default modiers or the previous set modiers for that cycle will be lit. For best fabric care, choose the cycle that best ts the load being washed. Not all cycles and options are available

on all models�

Items to Wash: Cycle: Wash

Cottons, linens, and mixed item

loads

No-iron fabrics, cottons,

permanent

press, linens, synthetics

Machine-wash silks, hand-wash fabrics, and

wool

Lightly soiled items

Swimsuits, items that need

rinsing only

No clothes in washer

*Wash temperatures vary according to the chosen cycle setting. All rinses are cold.

Normal Prewash

Casual Prewash

Delicates Prewash

Express Prewash

Rinse &

Spin

Clean

Washer

Temp:*

N/A

Soil

Level:

N/A

Spin

Speed:

N/A N/A

Available

Options:

Use this cycle to clean normally

Two Rinses

Fabric Softener

Steam Treat

Two Rinses

Fabric Softener

Steam Treat

Two Rinses

Fabric Softener

Steam Treat

Two Rinses

Fabric Softener

Steam Treat

Two Rinses Combines a rinse and high-

soiled cottons and mixed fabric loads. Default settings can be adjusted as needed.

Use this cycle for no-iron fabrics such as sport shirts, blouses, casual business clothes, permanent press, and blends. The cycle uses a warm wash, a cooldown, and medium

spin speeds for better wrinkle performance�

Use this cycle for machine-

washable delicate items� This

cycle uses intermittent wash

action with cool water and

slow spin to gently care for ne washables and avoid shrinkage. Place small items in mesh bags before washing.

Use this cycle to wash a few lightly soiled items that are needed in a hurry. This short cycle combines high-speed wash action and high-speed spin for best cleaning and shortened dry time.

speed spin for loads requiring an additional rinse cycle or to

complete a load after power interruption� Also use for loads

that require rinsing only. If you want to Drain & Spin only, select the Rinse & Spin cycle; then touch to turn o the Two

Rinses option� Use Drain & Spin

to spin excess water out of a

load�

Use this cycle every 30 washes to keep the inside of your washer fresh and clean. This cycle uses a higher water level. Use with liquid chlorine bleach to thoroughly clean the inside of your washer. This cycle should not be interrupted. See “Washer Care.”

IMPORTANT: Do not place

garments or other items in the washer during the Clean Washer cycle. Use this cycle with an empty wash tub.

Cycle Details:

7

CYCLE GUIDE

Settings shown are default settings for that cycle. Once you select a cycle, the default modiers or the previous set modiers for that cycle will be lit. For best fabric care, choose the cycle that best ts the load being washed. Not all cycles and options are available

on all models�

Items to Wash: Cycle: Wash

Temp:*

Heavily soiled

fabrics

Heavily soiled

white fabrics

Bright or darkly colored cottons, linens, casual and mixed

loads

Large items such as sheets, sleeping bags, small comforters, jackets, small washable rugs

Sturdy fabrics,

colorfast items

Soak Prewash

Whites Prewash

Cold Clean Prewash

Bulky/

Bedding

Heavy

Duty

Soil

Level:

Spin

Speed:

Available

Options:

Two Rinses

Fabric Softener

Steam Treat

Deep Fill

Two Rinses

Fabric Softener

Steam Treat

Deep Fill

Two Rinses

Fabric Softener

Steam Treat

Prewash

Deep Fill

Two Rinses

Fabric Softener

Steam Treat

Prewash

Deep Fill

Two Rinses

Fabric Softener

Steam Treat

Cycle Details:

Use this cycle to soak small spots of set-in stains on fabrics.

The washer will use intermittent

agitation and soaking. After time has expired, water will drain, but the washer will not spin. Cycle is complete.

This cycle adds liquid chlorine

bleach to the load at the proper time for improved

whitening of soiled white

fabrics�

Cold water with an additional

wash action gently lifts stains while caring for fabrics. Settings may be adjusted as desired but must use only cold water settings.

Use this cycle to wash large items such as jackets and small

comforters� The washer will

ll with enough water to wet

down the load before the wash

portion of the cycle begins and uses a higher water level than other cycles.

Use this cycle for heavily soiled or sturdy cotton items. This cycle combines high-speed wash action, longer wash time, and extra high-speed spin to shorten drying times. Adjust temperature settings as needed.

*Wash temperatures vary according to the chosen cycle setting. All rinses are cold.

8

USING YOUR WASHER

1. Sort and prepare your laundry

• Empty pockets. Loose change, buttons, or any small object can pass under the agitator and become trapped, causing unexpected sounds.

• Sort items by recommended cycle, water temperature,

and colorfastness�

• Separate heavily soiled items from lightly soiled.

• Separate delicate items from sturdy fabrics.

• Do not dry items if stains remain after washing; heat can

set stains into fabric�

• Treat stains promptly.

• Close zippers, fasten hooks, tie strings, and sashes. Remove non-washable trim and ornaments.

• Mend rips and tears to avoid further damage to items during washing.

Helpful Tips:

• For best performance, use HE liquid detergent when washing bulky items.

• When washing waterproof or water-resistant items, load evenly. See “Cycle Guide” for tips and more information on using the Bulky/Bedding cycle.

• Use mesh bags to help prevent tangling when washing

delicate or small items�

• Turn knits inside out to avoid pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics.

NOTE: Always read and follow fabric care label instructions to avoid damage to your items.

2. Add laundry products if desired

Single-dose laundry packet, color-safe bleach, or fabric softener crystals can be added to the basket prior to adding laundry.

NOTE: Do not add clothes to washer basket prior to adding laundry products. Always follow manufacturer’s instructions.

3. Load laundry into washer

Load garments in loose heaps evenly around basket wall. For best results, do not pack the load tightly. Do not wrap large items such as sheets around the agitator; load them in loose piles around the sides of the basket. Try mixing dierent sized items to reduce tangling.

IMPORTANT: Do not tightly pack or force items into washer. Items need to move freely for best cleaning and to reduce wrinkling and tangling.

9

Liquid

Chlorine Bleach

Using Laundry Product Dispensers

NOTE: Do not add single-dose laundry packets, color-safe

bleach, or fabric softener crystals to dispensers. They will not dispense correctly.

4. Add HE detergent

Removable HE

detergent tray

Add a measured amount of HE liquid

detergent into detergent tray. This tray holds 3 oz. (89 mL). If adding powder HE detergent, remove inside tray. Do not overll tray – adding too much detergent may cause detergent to be dispensed into the washer too early.

NOTE: Make sure tray is in drawer when using liquid detergent and removed when using powder detergent. Do not go over the Max line.

IMPORTANT: Use only High Eciency detergents. The package will be marked “HE” or “High Eciency.” Using non-HE detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component malfunction and, over time, buildup of mold or mildew. HE detergents should be low-sudsing and quick-dispersing to produce the right amount of suds for the best performance. They should hold soil in suspension so it is not redeposited onto clean clothes. Not all detergents labeled as High Eciency are identical in formulation and their ability to reduce suds. For example, natural, organic, or homemade HE detergents may generate a high level of suds. Always follow the detergent

manufacturer’s instructions to determine the amount of

detergent to use. HELPFUL TIP: See “Washer Maintenance” for information on

the recommended method of cleaning washer dispenser trays.

6. Add liquid fabric softener

Fabric softener tray

Pour a measured amount of liquid fabric softener into tray; always follow manufacturer’s directions for correct amount of fabric softener based on

your load size. Close dispenser drawer. Fabric softener is added during rinse.

IMPORTANT: Do not overll or dilute. Overlling dispenser will cause fabric softener to immediately dispense into washer.

If Two Rinses option is selected, fabric softener will be

dispensed into the last rinse� It is normal for a small amount of water to remain in the

dispenser at the end of a cycle.

7. Touch POWER button to turn on washer

Make sure the dispenser drawer is closed completely, then touch the POWER button to turn on the washer� Other

methods of turning on the washer include opening the lid or turning the Wash Cycle knob.

5. Add liquid chlorine bleach to dispenser

Do not overll, dilute, or use more than 1 cup (236 mL). Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach.

10

8. Select cycle

10. Select cycle options

Turn cycle knob to choose your wash cycle.

9. Select cycle modiers, if desired

Light soils

Colors that bleed

or fade

Once you select a cycle, the default settings for that cycle will be lit. Touch the cycle modier buttons to change the Wash Temp, Soil Level, and Spin Speed, if desired. Not all settings are available with all cycles. Even for cold wash settings, some warm water may be added to the washer to maintain

a minimum temperature�

NOTE: Always read and follow fabric care label instructions to avoid damage to your items. If not sure which temperature to use, refer to the diagram above or select a cooler

temperature�

Moderate soils

Bright colors

Heavy Soils

Whites

Pastels

Select any other cycle options you may wish to add if not previously set. Some cycles will automatically add certain options such as Two Rinses. These may be turned o,

if desired�

NOTE: Not all options are available with all cycles.

11. Touch and hold START/PAUSE/UNLOCK

LID button to begin wash cycle

Touch and hold the START/PAUSE/UNLOCK LID button for

up to 3 seconds to start the wash cycle. When the cycle has nished, the Complete indicator will light and the end-of-cycle signal will sound (if set). Promptly remove items when cycle is done to avoid odor, reduce wrinkling, and avoid rusting of metal hooks, zippers, and snaps.

Unlocking the lid to add garments

If you need to open the lid to add one or two missed items:

Touch the START/PAUSE/UNLOCK LID button to pause

the washer; the lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Then close the lid and touch and hold the START/PAUSE/UNLOCK LID button again for up to 3 seconds to restart the cycle.

IMPORTANT: If the lid is left open for more than 10 minutes, the water will pump out and the F8E6 error code will appear on the display.

11

WASHER MAINTENANCE

WATER INLET HOSES

Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found.

When replacing your inlet hoses, mark the date of

replacement on the label with a permanent marker� NOTE: This washer does not include inlet hoses� See the

Installation Instructions for more information�

WASHER CARE

Recommendations to Help Keep Your Washer Clean and Performing at Its Best

1. Always use High Eciency (HE) detergents and follow

the HE detergent manufacturer’s instructions regarding the amount of HE detergent to use. Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer, which in turn may result in undesirable odor.

2. Use warm and hot wash water settings sometimes (not

exclusively cold water washes), because they do a better job of controlling the rate at which soils and detergent

accumulate�

3. Always leave the washer lid open between uses to help

dry out the washer and prevent the buildup of odor-causing

residue�

Cleaning Your Top-Loading Washer

Read these instructions completely before beginning the routine cleaning processes recommended below. This Washer Maintenance Procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer.

Cleaning the Inside of the Washer

To keep your washer odor-free, follow the usage instructions provided above, and use this recommended monthly cleaning procedure:

Clean Washer Cycle

This washer has a special cycle that uses higher water volumes

in combination with liquid chlorine bleach to clean the inside of the washer�

Begin procedure Chlorine Bleach Procedure: a. Open the washer lid and remove any clothing or items. b. Add 1 cup (236 mL) of liquid chlorine bleach to the

bleach compartment�

NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage over time�

c. Close the washer lid� d. Do not add any detergent or other chemical to the

washer when following this procedure.

e. Select the Clean Washer cycle. f. Touch and hold the START/PAUSE/UNLOCK button to

begin the cycle. The Clean Washer Cycle Operation is

described below�

NOTE: For best results, do not interrupt the cycle. If the

cycle must be interrupted, touch the POWER button. (For models with no Power button, touch and hold the START/ PAUSE/UNLOCK LID button for 3 seconds). After the Clean Washer cycle has stopped, run a

cleaner from washer�

Rinse & Spin

cycle to rinse

WASHER CARE (cont.)

Description of Clean Washer Cycle Operation:

1. This cycle will ll to a water level higher than in normal

wash cycles to provide rinsing at a level above the water line for normal wash cycle.

2. During this cycle, there will be some agitation and spinning

to increase the removal of soils�

After this cycle is complete, leave the lid open to allow for better ventilation and drying of the washer interior.

Cleaning the Dispensers

After a period of using your washer, you may nd some

residue buildup in the washer’s dispensers� To remove residue

from the dispensers, wipe them with a damp cloth and towel dry. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable. If your model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle. Use an all-purpose surface cleaner, if needed.

Cleaning the Outside of the Washer

Use a soft, damp cloth or sponge to wipe away any spills. Use only mild soaps or cleaners when cleaning external

washer surfaces�

IMPORTANT: To avoid damaging the washer’s nish, do not

use abrasive products�

NON-USE AND VACATION CARE

Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps:

1. Unplug or disconnect power to washer.

2. Turn o water supply to washer to avoid ooding due

to water pressure surge.

12

CLEANING YOUR DISPENSER

You may nd laundry product residue left over in your dispenser drawer. To remove residue, follow this recommended cleaning procedure:

1. Pull drawer out until you feel resistance.

2. Push one tab downward; then continue pulling out.

3. Wash in warm, soapy water, using a mild detergent.

4. Rinse with warm water�

5. Air dry or dry with a towel, then place back into slot.

IMPORTANT: Dispenser drawer and tray are not dishwasher-safe.

TRANSPORTING YOUR WASHER

1. Shut o both water faucets. Disconnect and drain water

inlet hoses�

2. If washer will be moved during freezing weather, follow

“Winter Storage Care” directions before moving.

3. Disconnect drain hose from drain system.

4. Unplug power cord.

5. Place inlet hoses inside washer basket�

6. Drape power cord and drain hose over the console and

secure with masking tape.

7. Place foam packing ring from original shipping materials

back inside washer. If you do not have packing ring, place heavy blankets or towels into basket opening. Close lid

and place tape over lid and down front of washer� Keep lid taped until washer is placed in new location� Transport

washer in upright position.

WINTER STORAGE CARE

IMPORTANT: To avoid damage, install and store washer

where it will not freeze. Because some water may stay in hoses, freezing can damage washer. If storing or moving during freezing weather, winterize your washer.

To winterize washer:

1. Shut o both water faucets. Disconnect and drain water

inlet hoses�

2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run

washer on Rinse & Spin cycle for about 30 seconds to mix antifreeze and remaining water.

3. Unplug washer or disconnect power.

REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use, vacation, winter storage, or moving:

1. Refer to Installation Instructions to locate, level, and

connect washer�

2. Before using again, run washer through the following

recommended procedure:

To use washer again:

1. Flush water pipes and hoses� Reconnect water inlet hoses�

Turn on both water faucets�

2. Plug in washer or reconnect power.

3. Run washer through Bulky/Bedding cycle to clean washer

and remove antifreeze, if used. Use only HE High Eciency detergent. Use half the manufacturer’s recommended amount for a medium-size load.

13

TROUBLESHOOTING

First try the solutions suggested here for assistance and to possibly avoid a service call.

If you experience Possible Causes Solution

Vibration or O-Balance

Vibration, rocking, “walking,” or washer

stopped with all dial

lights ashing

Noises

Clicking or metallic noises Objects caught in washer drain

Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming

Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have started

Whirring Basket may be slowing down. You may hear the whirring sound of the basket decelerating.

Water Leaks

Check the following for proper installation:

Washer not performing as expected

Not enough water in washer

Feet may not be in contact with the oor and locked.

Washer may not be level. Check oor for exing or sagging. If ooring is uneven, a 3/4"

Load could be unbalanced� Load items in loose heaps evenly around the basket wall. Adding

system.

Washer not level� Water may splash o basket if washer is not level. Fill hoses not attached tightly. Tighten ll-hose connection.

Fill hose washers Make sure all four ll hose at washers are properly seated. Drain hose connection Pull drain hose from washer cabinet and properly secure it to

Check household plumbing for leaks or clogged sink or drain.

Washer not loaded as recommended� An unbalanced load can cause basket to be out of alignment

Load not completely covered in water. This is normal operation for an HE low-water washer. The load will

Front and rear feet must be in rm contact with oor, and washer must be level to operate properly. Jam nuts must be tight against

the bottom of the cabinet�

(19 mm) piece of plywood under your washer will reduce sound. See “Level the Washer” in the Installation Instructions.

wet items to washer or adding more water to basket could

unbalance washer�

Avoid washing single items. Balance a single item such as a rug or jeans jacket with a few extra items. If the dial is ashing, redistribute the load, close the lid, and touch and hold the START/

PAUSE/UNLOCK LID button�

Use Bulky/Bedding cycle for oversized, non-absorbent items such as comforters or poly-lled jackets. Other items may not be appropriate for Bulky/Bedding cycle. See “Cycle Guide.”

Item or load not suitable for selected cycle. See “Cycle Guide” and “Using Your Washer.”

Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary

to call for service to remove items�

It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel basket.

sound with periodic gurgling or surging as nal amounts of water are removed during the spin/drain cycles.

the washer� This is normal�

This is normal�

drainpipe or laundry tub. Do not place tape over drain opening. Water can back up out of a clogged sink or drainpipe. Check

all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.)

and cause water to splash o tub. See “Using Your Washer” for loading instructions.

not be completely underwater. The washer senses load sizes and adds correct amount of water for optimal cleaning. See “What’s New under the Lid.”

Run Clean Washer cycle to optimize the water level and wash

performance�

14

TROUBLESHOOTING

First try the solutions suggested here for assistance and to possibly avoid a service call.

If you experience Possible Causes Solution

Washer not performing as expected (cont.)

Washer won’t run or ll, washer stops working

Check for proper water supply. Both hoses must be attached and have water owing to inlet valve.

Both hot and cold water faucets must be turned on�

Check that inlet valve screens have not become clogged. Check for any kinks in inlet hoses, which can restrict water ow.

If you experience Possible Causes Solution

Washer not performing as expected (cont.)

Washer won’t run or ll; washer stops working (cont.)

Washer not draining/ spinning, loads are

still wet

Check proper electrical supply. Plug power cord into a grounded 3 prong outlet.

Do not use an extension cord.

Ensure there is power to outlet�

Reset a tripped circuit breaker. Replace any blown fuses. NOTE: If problems continue, contact an electrician.

Normal washer operation� Lid must be closed for washer to run�

Washer will pause during certain phases of cycle. Do not interrupt cycle.

Washer may be stopped to reduce suds.

Washer may be tightly packed. Remove several items, rearrange load evenly in the basket. Close lid

Not using HE detergent or using too much HE detergent.

Small items may have been caught in pump or between basket and tub, which can slow draining.

Using cycles with a lower spin speed. Cycles with lower spin speeds remove less water than cycles

and touch and hold the START/PAUSE/UNLOCK LID button�

Add only one or two additional items after washer has started.

Do not add more water to the washer�

Only use HE detergent. Suds from regular detergents can slow or stop the washer. Always measure detergent and follow detergent directions based on your load requirements.

To remove suds, cancel cycle. Select RINSE & SPIN. Select your cycle.

Touch and hold

more detergent. Empty pockets and use garment bags for small items.

with high spin speeds. Use the recommended cycle/spin speed for your item.

the START/PAUSE/UNLOCK LID button

� Do not add

15

TROUBLESHOOTING

First try the solutions suggested here for assistance and to possibly avoid a service call.

If you experience Possible Causes Solution

Washer not performing as expected (cont.)

Washer not draining/ spinning, loads are still wet (cont.)

Dry spots on load after cycle

Incorrect or wrong wash

or rinse temperatures

Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed�

Washer may be tightly packed or unbalanced�

Load o balance. See “Vibration or O-Balance” in the “Troubleshooting” section

Check plumbing for correct

drain hose installation� Drain hose

extends into standpipe farther than

4.5" (114 mm). Not using HE detergent or using too

much HE detergent.

High spin speeds extract more moisture than traditional top-load

washers�

Check for proper water supply. Make sure hot and cold inlet hoses are not reversed�

Tightly packed loads may not allow the washer to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning. Select DRAIN & SPIN to remove excess water. See “Using Your Washer” for loading recommendations.

for more information� Check drain hose for proper installation� Use drain hose form

and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the oor. Remove any clogs from drain hose.

Suds from regular detergent or using too much detergent can slow or stop draining or spinning. Use only HE detergent. Always measure and follow detergent directions for your load. To remove extra suds, select RINSE & SPIN. Do not add detergent.

The high spin speeds combined with airow during the nal spin can cause items near the top of the load to develop dry spots during the nal spin. This is normal.

Both hoses must be attached to both washer and faucet, and have both hot and cold water owing to inlet valve.

Check that inlet valve screens are not clogged. Remove any kinks in hoses.

Both hoses must be attached and have water owing to the inlet

valve� Both hot and cold water faucets must be on�

Inlet valve screens on washer may be clogged. Remove any kinks in the inlet hose.

Not using HE detergent or using too much HE detergent.

Washer may be tightly packed. The washer is less ecient at rinsing when load is tightly packed.

Fabric softener option not selected� When using fabric softener, be sure the Fabric Softener option

Sand, pet hair, lint, etc. on load after washing

Load is tangling Washer not loaded as recommended� Load items in loose heaps evenly around the basket wall.

Heavy sand, pet hair, lint, and detergent or bleach residues may require additional rinsing.

Wash action and/or spin speed too fast for load�

The suds from regular detergent can cause the washer to operate incorrectly.

Use only HE detergent. Be sure to measure correctly. Always measure detergent and follow detergent directions based

on load size and soil level.

Load items in loose heaps evenly around the basket wall. Use cycle designed for the fabrics being washed. Add only one or two additional items after washer has started.

is selected�

Add Two Rinses to the selected cycle.

Reduce tangling by mixing types of load items. Use the recommended cycle for the type of items being washed.

Select a cycle with a slower wash action and slower spin speed. Note that items will be wetter than when using a higher spin speed.

16

TROUBLESHOOTING

First try the solutions suggested here for assistance and to possibly avoid a service call.

If you experience Possible Causes Solution

Washer not performing as expected (cont.)

Not cleaning or removing stains

Odors Monthly maintenance not done

Fabric damage Sharp items were in pockets during

Added more water to washer� Washer senses the load size and adds the correct amount of

Washer not loaded as recommended� Load items in loose heaps evenly around the basket wall.

Adding detergent on top of load. Add detergent, oxi products, and color-safe bleach to the bottom

Not using HE detergent or using too much HE detergent.

Not using correct cycle for fabric type.

Not using dispensers. Use dispensers to avoid chlorine bleach and fabric softener

Not washing like colors together. Wash like colors together and remove promptly after the cycle

as recommended�

Not using HE detergent or using too much HE detergent.

wash cycle. Strings and straps could have tangled. Tie all strings and straps before starting wash load. Items may have been damaged

before washing. Fabric damage can occur if the load

is tightly packed.

Garment care instructions may not

have been followed�

Liquid chlorine bleach may have been added incorrectly.

water. This is normal and necessary for clothes to move. It is normal for the wash load to be not completely covered in water. Added water results in less eective cleaning.

Add only one or two additional items after washer has started.

of the basket before adding the load items. The suds from regular detergent can prevent washer from

operating correctly. Use only HE detergent. Be sure to measure correctly. Always measure detergent and follow detergent directions based

on load size and soil level. Use a higher soil level cycle option and warmer wash temperature

to improve cleaning. If using Express cycle (on some models), wash only a few items. Use Whites, Heavy Duty, or Cold Clean cycle for tough cleaning. See the “Cycle Guide” to match your load with the best cycle.

staining. Load dispensers before starting a cycle. Avoid overlling. Do not add products directly onto load.

is complete to avoid dye transfer. Run the Clean Washer cycle after every 30 washes. See “Washer

Care” in “Washer Maintenance.” Unload washer as soon as cycle is complete. Use only HE detergent. Be sure to measure correctly. Always follow the detergent directions. See “Washer Care” section. Empty pockets, zip zippers, and snap or hook fasteners before

washing to avoid snags and tears.

Mend rips and broken threads in seams before washing.

Load items in loose heaps evenly around the basket wall. Load items should move freely during the wash to avoid damage. Use cycle designed for the fabrics being washed. Add only one or two additional items after washer has started. Always read and follow garment manufacturer’s care label

instructions. See the “Cycle Guide” to match your load with the best cycle.

Do not pour liquid chlorine bleach directly onto load. Wipe up

bleach spills�

Undiluted bleach will damage fabrics. Do not use more than recommended by manufacturer.

Do not place load items on top of bleach dispenser when loading and unloading washer.

17

TROUBLESHOOTING

First try the solutions suggested here for assistance and to possibly avoid a service call.

If you experience Possible Causes Solution

Washer not performing as expected (cont.)

Incorrect dispenser operation

Powdered detergent not dissolving completely

in load

Single-dose laundry packet not dissolving

Error Code Appears in Display

LF (too long to ll) or F8E1 appears in display

“--” Cycle knob is not on cycle. This is not an error. The selector knob is not on a cycle. Rotate

F## code (F-type error code) appears in display

F1E1 ACU (appliance control fault)

F2E3 UI/ACU mismatch ACU/UI initialization error. Call for service� F3E1 Water level sensing

failure F5E2 Lid lock will not

lock is lid lock failure F5E3 Lid cannot unlock Objects on washer lid prevent it from

F6E2 or F6E3 Communication Error: UI cannot communicate

F8E6 code (water hazard) will appear in display

“drn” “dr” (F9E1) (drain pump system problem – long drain) appears in display

Clogged dispensers or laundry products dispensing too soon.

Liquid chlorine bleach not used in dispenser�

Using too much HE detergent. Follow the manufacturer’s instructions to determine the amount

Water temperature is very cold. Select a warmer wash temperature�

Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before adding

Washer taking too long to ll. Drain extends more than 4.5" (114 mm) into

standpipe� Water supply not connected or

turned on�

System error code. Touch the START/PAUSE/UNLOCK LID button once to clear the

Internal ACU failure� Call for service�

Pressure sensor on ACU failure� Call for service�

An item in the load may be keeping the lid from locking.

unlocking. ACU or UI synchronization error. Remove power from the washer� Let washer set for 5 minutes for

Lid is left open for more than 10 minutes and water has pumped out�

Washer taking too long to drain water. Drain extends more than

4.5" (114 mm) into standpipe.

Do not overll dispenser. Overlling causes immediate dispensing. Always select Fabric Softener option to ensure proper dispensing. Load dispensers before starting a cycle.

It is normal for small amounts of water to remain in dispenser

at the end of the cycle. Homes with low water pressure may result in residual powder

in the dispenser. To avoid, select a warmer wash temperature if possible, depending on your load.

Use only liquid chlorine bleach in the bleach dispenser.

of detergent to use.

Try adding the detergent to the basket prior to adding laundry, rather than using the detergent dispenser.

clothes. Follow the manufacturer’s instructions to avoid damage to your items.

Check plumbing for correct drain hose installation. Use drain hose form and attach securely to drainpipe or tub. Do not tape over drain opening. See Installation Instructions.

Check water supply to make sure hoses are connected and/or

turned on�

your selector knob until a cycle lights up.

code� Then touch the START/PAUSE/UNLOCK LID button again to restart washer. If code appears again, call for service.

Check for items directly under the lid.

Remove objects, such as baskets of laundry, from top of washer.

the washer to completely power down. Apply power to washer

and check for error codes� If the error code persists call for service�

Make sure lid is closed before starting a cycle and/or during prewash (soak).

Check plumbing for correct drain hose installation. Use drain hose form and attach securely to drainpipe or tub. Do not tape over drain opening. See Installation Instructions.

Check plumbing for correct drain hose installation. Use drain hose form and attach securely to drainpipe or tub. Do not tape over drain opening.

Lower drain hose if the end is higher than 96" (2.4 m) above the oor. Remove any clogs from drain hose. See Installation

Instructions�

18

PROTECTION AGREEMENTS

Master Protection Agreements

Congratulations on making a smart purchase. Your new Kenmore® product is designed and manufactured for years of dependable operation.

But like all products, it may require preventive maintenance or repair from time to time. That’s when having a Master Protection Agreement can save you money and aggravation.

The Master Protection Agreement also helps extend the life of your new product. Here’s what the Agreement* includes:

Parts and labor needed to help keep products operating properly

under normal use, not just defects. Our coverage goes well beyond the product warranty. No deductibles, no functional

failure excluded from coverage—real protection. Expert service by a force of more than 10,000 authorized Sears

service technicians, which means someone you can trust will be working on your product.

Unlimited service calls and nationwide service, as often as you want us, whenever you want us.

Replacement of your covered product if four or more product failures occur within twelve months.

Product replacement if your covered product can’t be fixed.

Annual Preventive Maintenance Check at your request – no extra charge.

Fast help by phone – we call it Rapid Resolution – phone support from a Sears representative on all products. Think of us as a “talking owner’s manual.”

Power surge protection against electrical damage due

to power uctuations.

Rental reimbursement if repair of your covered product takes longer than promised.

25% discount o the regular price of any non-covered repair service and related installed parts.

Once you purchase the Agreement, a simple phone call is all that it takes for you to schedule service. You can call anytime day or night, or schedule a service appointment online.

The Master Protection Agreement is a risk free purchase. If you cancel for any reason during the product warranty period, we will provide a full refund. Or, a prorated refund anytime after the product warranty period expires. Purchase your Master Protection Agreement today! Some limitations and exclusions apply.

For prices and additional information in the U.S.A., call 1-800-827-6655. *Coverage in Canada varies on some items. For full details, call Sears Canada at 1-800-361-6665.

Sears Installation Service

For Sears professional installation of home appliances, garage door openers, water heaters, and other major home items, in the U.S.A. call 1-844-553-6667 or in Canada call

1-800-469-4663.

Master Protection Agreements

Congratulations on making a smart purchase.

Kenmore® product is designed and manufactured for years of dependable operation. But like all products, it may require preventive maintenance or repair from time to time. That’s when having a Master Protection Agreement can save you money and aggravation.

The Master Protection Agreement also helps extend the life of your new product. Here’s what the Agreement* includes:

4 Parts and labor not just for repairing defects, but to help keep

products operating properly under normal use. Our coverage goes well beyond the product warranty. No deductibles, no functional failure excluded from coverage—real protection.

4 Expert service by experienced service technicians trusted

in millions of homes every year.

4 Unlimited service calls and nationwide service, as often as

you want us, whenever you want us.

4 “No-lemon” guarantee – replacement of your covered product

after three separate product failures occur within twelve months and a fourth repair is required. Includes free delivery and installation, if necessary, of replacement product.

4 Product replacement if your covered product can’t be xed. 4 Annual Preventive Maintenance Check at your request –

no extra charge.

4 Fast help by phone – phone support from a service agent

on all products to help troubleshoot problems. Think of us as a “talking owner’s manual.”

KENMORE LIMITED WARRANTY

FOR ONE YEAR from the date of sale this appliance is warranted against defects in material or workmanship when it is correctly installed, operated, and maintained according to all supplied instructions.

WITH PROOF OF SALE, a defective appliance will receive free repair or replacement at option of seller.

For warranty coverage details to obtain free repair or replacement, visit the web page: www.kenmore.com/warranty.

This warranty applies for only 90 DAYS from the sale date in the United States, and is void in Canada, if this appliance is ever used for other than private household purposes.

Your new

KENMORE APPLIANCE WARRANTY

This warranty covers ONLY defects in material and workmanship, and will NOT pay for:

1. Expendable items that can wear out from normal use, including

but not limited to lters, belts, bags, or screw-in base light

bulbs.

2. A service technician to clean or maintain this appliance, or to

instruct the user in correct appliance installation, operation, and maintenance.

3. Service calls to correct appliance installation not performed

by Sears authorized service agents, or to repair problems with house fuses, circuit breakers, house wiring, and plumbing or gas supply systems resulting from such installation.

4. Damage to or failure of this appliance resulting from

installation not performed by Sears authorized service agents, including installation that was not in accord with electrical, gas, or plumbing codes.

5. Damage to or failure of this appliance, including discoloration

or surface rust, if it is not correctly operated and maintained according to all supplied instructions.

6. Damage to or failure of this appliance, including discoloration

or surface rust, resulting from accident, alteration, abuse, misuse or use for other than its intended purpose.

4 Power surge protection against electrical damage due

to power uctuations.

4 $300 Food Loss Protection for any food spoilage

that is the result of mechanical failure of any covered refrigerator or freezer.

4 Service Promise: $50 if rst attempt at repair of your covered

product can’t be accomplished and product is not usable while awaiting further repair service.

4 25% discount o the regular price of any non-covered repair

service and related installed parts.

Once you purchase the Agreement, a simple phone call is all that it takes for you to schedule service. You can call anytime day or night.

The Master Protection Agreement is a risk free purchase. If you cancel for any reason during the product warranty period, we will provide a full refund. Or, a prorated refund anytime after the product warranty period expires. Purchase your Master Protection Agreement today!

Some limitations and exclusions apply. For prices and additional information in the U.S.A., call 1-800-827-6655.

* Coverage in Canada varies on some items. For full details, call

Sears Canada at 1-800-361-6665.

Sears Installation Service

For Sears professional installation of home appliances, garage door openers, water heaters, and other major home items, in the U.S.A., call 1-844-553-6667 and in Canada call 1-800-469-4663.

7. Damage to or failure of this appliance, including discoloration

or surface rust, caused by the use of detergents, cleaners, chemicals, or utensils other than those recommended in all instructions supplied with the product.

8. Damage to or failure of parts or systems resulting from

unauthorized modications made to this appliance.

9. Service to an appliance if the model and serial plate is missing,

altered, or cannot easily be determined to have the appropriate

certication logo.

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES

Customer’s sole and exclusive remedy under this limited warranty shall be product repair or replacement as provided herein. Implied

warranties, including warranties of merchantability or tness

for a particular purpose, are limited to one year or the shortest period allowed by law. Seller shall not be liable for incidental or consequential damages. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, or limitation on the duration of implied warranties of

merchantability or tness, so these exclusions or limitations may

not apply to you. This warranty applies only while this appliance is used in the

United States or Canada*.

This warranty gives you specic legal rights, and you may also

have other rights which vary from state to state.

* In-home repair service is not available in all Canadian

geographical areas, nor will this warranty cover user or servicer travel and transportation expenses if this product is located

in a remote area (as dened by Sears Canada Inc.) where an

authorized servicer is not available.

Sears Brands Management Corporation

Homan Estates, IL 60179

Toronto, Ontario, Canada M5B 2C3

Sears Canada Inc.

05/2016

10/2015

19

ÍNDICE

SEGURIDAD DE LA LAVADORA ��20 ¿QUÉ HAY DE NUEVO DEBAJO DE LA TAPA? �� 22

PANEL DE CONTROL Y CARACTERÍSTICAS ��23 Depósitos �� 25 GUÍA DE CICLOS �� 26 USO DE LA LAVADORA �� 28

MANTENIMIENTO DE LA LAVADORA �� 31 SOLUCIÓN DE PROBLEMAS ��33 CONTRATOS DE PROTECCIÓN ��40 GARANTÍA ��40 AYUDA O SERVICIO TÉCNICO ��Contraportada

SEGURIDAD DE LA LAVADORA

Su seguridad y la seguridad de los demás es muy importante.

Hemos incluido muchos mensajes importantes de seguridad en este manual y en su electrodoméstico. Lea y obedezca siempre todos los mensajes de seguridad.

Este es el símbolo de alerta de seguridad.

Este símbolo le llama la atención sobre peligros potenciales que pueden ocasionar la muerte o una lesión a usted y a los demás.

Todos los mensajes de seguridad irán a continuación del símbolo de advertencia de seguridad y de la palabra “PELIGRO” o “ADVERTENCIA”. Estas palabras significan:

PELIGRO

ADVERTENCIA

Todos los mensajes de seguridad le dirán el peligro potencial, le dirán cómo reducir las posibilidades de sufrir una lesión y lo que puede suceder si no se siguen las instrucciones.

Si no sigue las instrucciones de inmediato, usted puede morir o sufrir una lesión grave.

Si no sigue las instrucciones, usted puede morir o sufrir una lesión grave.

20