Kenmore 11022532512, 11020232711 Owner’s Manual
Use & Care Guide
Manual de uso y cuidado
Guide d’Utilisation et d’Entretien
English / Español / Français
Table of Contents...2 / Índice...19 / Table des matières...37
Models/Modelos/Modèles: 110.22532512, 110.20232711
Designed to use only High Efficiency
(HE) detergents.
Diseñada para utilizar solamente
detergentes de alto rendimiento (HE).
Conçue pour l’utilisation de détergents
haute efficacité seulement (HE).
Kenmore®
Top-Loading High Efficiency Washer
Lavadora de carga superior de
alto rendimiento
Laveuse haute efficacité à chargement
par le dessus
P/N W11098418A
Sears Brands Management Corporation
Hoffman Estates, IL 60179 U.S.A.
www.kenmore.com
Sears Canada Inc.
Toronto, Ontario, Canada M5B 2C3
www.sears.ca
TABLE OF CONTENTS
WASHER SAFETY ................................................................2
WHAT’S NEW UNDER THE LID? ......................................3
CONTROL PANEL AND FEATURES ................................. 4
CYCLE GUIDE ......................................................................5
USING YOUR WASHER .................................................... 7
WASHER SAFETY
WASHER MAINTENANCE ...............................................10
TROUBLESHOOTING .......................................................12
WARRANTY ........................................................................17
ASSISTANCE OR SERVICE ............................... Back Cover
2
WHAT’S NEW UNDER THE LID?
Your new washer will operate dierently than your past agitator-style washer.
Lid Lock
After a cycle is started, the washer will ll to the appropriate
water level and then start to agitate. The lid will remain unlocked
during the entire agitation portion of the wash phase should
you need to add a garment after this point. The cycle will
automatically pause when the lid is opened. The cycle will
resume once the lid is closed. The lid will lock before the spin
phase begins. After this point, if you need to pause or stop,
you must press the Start/Pause/Unlock Lid button and wait
for the lid to unlock.
To allow for higher spin speeds, the lid will lock and the Lid
Locked light will be a solid red. If the Start/Pause/Unlock Lid
button is pressed, the red light will turn o, indicating the lid
has unlocked and can be opened. The lid will only unlock after
washer movement has stopped. Depending on when in the cycle
you try to pause, it may take several seconds to several minutes
for basket motion to stop and the lid to unlock.
Press the Start/Pause/Unlock Lid button to resume the cycle.
Water Level Options
Set the Water Level knob to the Auto Sensing setting and
the washer will ll to a level that ensures the load engages
the agitator. From this point, the electronic control will sense
the load and determine if additional water is needed. Set the
Water Level knob to the Deep Fill setting and the washer will ll
to the maximum water level.
NOTE: Deep Fill is not available in the Normal cycle mode.
Selecting the Normal cycle with the Deep Fill setting will result
in auto sensing of the water level.
Sensing
When the Start/Pause/Unlock Lid button is pressed, the washer
will ll and begin sensing to determine load size and balance.
Once sensing is complete, the washer will ll to the appropriate
level for the detected load size and then begin the wash phase
of the cycle. If a cycle is paused at any point, the corresponding
cycle status light will slowly blink. Once the cycle resumes, the
cycle status light will return to a solid light.
Normal Sounds You Can Expect
At dierent stages of the wash cycle, you may hear sounds
and noises that are dierent from those of your previous washer.
For example, you may hear a clicking and hum at the beginning
of the spin phase, as the lid lock goes through a self-test. There
will be dierent kinds of humming sounds as the agitator tests
for load balance or moves the load. And sometimes, you may
hear nothing at all, as the washer determines the correct water
level for your load or allows time for clothes to soak.
Spray Rinse
Select cycles default to a spray rinse. During these cycles,
you will hear water enter the washer as the tub spins,
allowing the rinse water to penetrate clothes. Check the
“Cycle Guide”chart for details.
Choosing the Right Detergent
Use only High Eciency detergents. The package will be marked
“HE” or “High Eciency.” Using non-HE detergent will likely
result in longer cycle times and reduced rinsing performance.
It may also result in component malfunction and, over time,
buildup of mold or mildew. HE detergents should be low-sudsing
and quick-dispersing to produce the right amount of suds for the
best performance. They should hold soil in suspension so it
is not redeposited onto clean clothes. Not all detergents labeled
as High Eciency are identical in formulation and their ability
to reduce suds. For example, natural, organic, or homemade HE
detergents may generate a high level of suds. Always follow the
detergent manufacturer’s instructions to determine the amount
of detergent to use.
Use only High Eciency (HE) detergent.
IMPORTANT:
■ The lid must be closed before the washer basket lls with water and for the wash cycle to start. If the lid is open and lling stops,
close the lid and press Start/Pause/Unlock Lid to complete the cycle.
■ Rinse options must be set to either One Rinse with Fabric Softener or Two Rinses with Fabric Softener when using fabric softener in
the fabric softener dispenser. This ensures that fabric softener is added at the correct time in the rinse phase and is evenly distributed.
If your machine has a Fabric Softener knob instead of a Rinse knob, select the “Yes” option.
3
CONTROL PANEL AND FEATURES
1
2
12
3
4
5
4
6
Not all features and options are available on all models.
WASH TEMP
1
Wash Temp senses and maintains uniform water temperatures
by regulating incoming hot and cold water.
Select a wash temperature based on the type of fabric and
soils being washed. For best results and following the garment
label instructions, use the warmest wash water safe for
your fabric.
■ On some models and cycles, warm and hot water may
be cooler than your previous washer.
■ Even in a cold and cool water wash, some warm water
may be added to the washer to maintain a minimum
temperature.
All rinses are cold.
2
WATER LEVEL
Set the Water Level knob to the Auto Sensing setting and
the washer will ll to a level that ensures the load engages
the agitator. From this point, the electronic control will sense
the load and determine if additional water is needed. Set the
Water Level knob to the Deep Fill setting and the washer will
ll to the maximum water level.
Appearance may vary.
NOTES:
Expect longer cycle times due to extended ll times when
using the Deep Fill option.
Deep Fill is not available in the Normal cycle mode.
Selecting the Normal cycle with the Deep Fill setting will
result in auto sensing of the water level.
3
FABRIC SOFTENER
On models with a separate Fabric Softener knob, this option
must be set to “Yes” when using fabric softener in the fabric
softener dispenser. This ensures that fabric softener is added
at the correct time in the rinse for even distribution.
4
WASH CYCLE KNOB
Use the Wash Cycle knob to select cycles on your washer.
See the “Cycle Guide” chart for detailed descriptions of cycles.
5
CYCLE STATUS LIGHTS
The Cycle Status Lights show the progress of a cycle. At each
stage of the process, you may notice sounds or pauses that
are dierent from your previous washer.
5
6
4
If, at any time, the cycle is paused, either by opening the lid
or pushing the Start/Pause/Unlock Lid button, the Cycle Status
light will slowly blink green at the current paused stage of the
cycle. Once the cycle is resumed, the Cycle Status light will be
a solid green color.
SENSING
When the Start/Pause/Unlock Lid button is pressed,
the washer will ll and begin sensing to determine load
size and balance.
Once sensing is complete, the washer will ll to the
appropriate level for the detected load size and then
begin the wash phase of the cycle.
NOTE: Sensing and wash phases will be paused by opening
the unlocked lid. Close the lid to resume the cycle. If the lid
is left open for more than 10 minutes, the washer will cancel
the cycle and pump out the water. The lid will lock after the
wash phase to begin the initial spin-out and remain locked
for the remainder of the cycle.
WASH
The washer will ll to the correct water level based on the
load size and the Water Level selection. Certain cycles may
agitate during the ll process to boost cleaning. You will hear
the agitator rotate followed by a pause lasting several
seconds. When the wash cycle begins, you will hear the
agitator increase speed. The motor sounds may change at
dierent stages in the wash cycle while the washer performs
dierent wash actions.
RINSE
Certain cycles use a spray rinse, which adds water to the
tub while the basket spins. When a fabric softener option
is selected, you will hear sounds similar to the wash cycle
as the washer rinses and moves the load. You may hear
the motor turning on briey (short hum) to move the basket
while lling.
SPIN
The washer spins the load at increasing speeds for
proper water removal, based on the selected cycle
and spin speed.
COMPLETE
Once the cycle is complete, this light will come on.
Remove the load promptly for best results.
LID LOCKED
The Lid Locked feature allows for higher spin
speeds. When the Lid Locked light is
lit, the lid is locked and cannot be opened
without pausing the cycle. When the
light is o, the lid can be opened.
To open the lid after it has been locked,
press Start/Pause/Unlock Lid. The lid
will unlock once the washer movement
has stopped. This may take several
minutes if the load was spinning at high
speed. Press Start/Pause/Unlock Lid
again to resume the cycle.
6
START/PAUSE/UNLOCK LID BUTTON
Press to start the selected cycle; press again to pause
the cycle and unlock the lid.
NOTE: If the washer is spinning, it may take several minutes
to unlock the lid. Press and hold for 3 seconds to cancel
a cycle.
CYCLE GUIDE
For best fabric care, choose the cycle that best ts the load being washed. Recommended settings for best performance are shown
in Bold. Each cycle listing also includes a performance chart rating its cleaning power, gentleness on items, and resource eciency.
Not all cycles and options are available on all models. Not all settings and options are available on each cycle.
Items to wash: Cycle: Wash
Temp:*
Casual and mixed
loads, jeans, towels,
sturdy fabrics
Heavily soiled
white fabrics
Large items such
as sheets, sleeping
bags, small
comforters, jackets,
small washable rugs
Jeans/Towels Hot
Warm
Cool Lights
Cool Darks
Cold
Whites Hot
Warm
Cool Lights
Cool Darks
Cold
Bulky/Bedding Hot
Warm
Cool Lights
Cool Darks
Cold
Spin
Cycle Details:
Speed:
High Provides additional water and alternating wash action for
High This cycle, when used with chlorine bleach, improves whitening
Low Use this cycle to wash large items such as jackets and small
heavily soiled mixed loads.
Cleaning
Gentleness
Efciency
Good
†
Best
of soiled white fabrics.
Cleaning
Gentleness
Efciency
Good
†
Best
comforters. The washer will ll with enough water to wet down
the load before the wash portion of the cycle begins, and uses
a higher water level than other cycles.
Cleaning
Gentleness
Efciency
Good
†
Best
5
Sturdy fabrics,
colorfast items,
towels, sheets, jeans
Heavy Duty Hot
Warm
Cool Lights
Cool Darks
Cold
High Use this cycle for normally soiled or sturdy fabrics.
Good
Cleaning
Gentleness
Efciency
†
Best
Cottons, linens,
and mixed garment
loads
Normal Hot
Warm
Cool Lights
Cool Darks
Cold
No-iron fabrics,
cottons, perm press,
linens, synthetics
Casual Hot
Warm
Cool Lights
Cool Darks
Cold
Machine-wash silks,
lingerie, washable
wools
Delicates Hot
Warm
Cool Lights
Cool Darks
Cold
Lightly soiled fabrics Express Hot
Warm
Cool Lights
Cool Darks
Cold
High
Use this cycle for normally soiled cottons and mixed fabric loads.
NOTE: Deep Fill is not available in the Normal cycle mode.
Selecting the Normal cycle with the Deep Fill setting will result
in auto sensing of the water level.
Cleaning
Gentleness
Efciency
Good
†
Best
Low Use this cycle to wash loads of no-iron fabrics such as sport
shirts, blouses, casual business clothes, permanent press,
and blends.
Cleaning
Gentleness
Efciency
Good
†
Best
Low Use this cycle to wash lightly soiled garments indicating
“Machine Washable Silks” or “Gentle” cycle on the care
label. Place small items in mesh garment bags before washing.
Cleaning
Gentleness
Efciency
Good
†
Best
High Use this cycle to quickly clean small loads of lightly
soiled fabrics.
Cleaning
Gentleness
Efciency
Good
†
Best
Swimsuits and items
requiring rinsing
without detergent
Hand-wash items or
dripping wet items
Rinse & Spin Cold High Combines a rinse and spin for loads requiring an additional rinse
cycle or to complete a load after power interruption. Also use
for loads that require rinsing only.
Drain & Spin N/A High This cycle uses a spin to shorten drying times for heavy fabrics
or special-care items washed by hand. Use this cycle to drain
washer after canceling a cycle or completing a cycle after a
power failure.
No clothes in washer Clean Washer Hot Low Use this cycle every 30 washes to keep the inside of your washer
fresh and clean. This cycle uses a higher water level. Use with
liquid chlorine bleach to thoroughly clean the inside of your
washer. This cycle should not be interrupted. See “Washer Care.”
IMPORTANT: Do not place garments or other items in the
washer during the Clean Washer cycle. Use this cycle with
an empty wash tub.
Heavily soiled
fabrics
Soak Hot
Warm
Cool Lights
Cool Darks
No Spin Use this cycle to soak small spots of set-in stains on fabrics. The
washer will use intermittent agitation and soaking. After time has
expired, water will drain, but the washer will not spin.
Cycle is complete.
Cold
NOTE: If you are using fabric softener, rinse options must be set to either One Rinse with Fabric Softener or Two Rinses with
Fabric Softener. If your machine has a Fabric Softener knob instead of a Rinse knob, select the “Yes” option.
*All rinses are cold.
†Ecient use of resources, such as energy and water.
6
1. Sort and prepare your laundry
USING YOUR WASHER
2. Add laundry products
■ Empty pockets. Loose change, buttons, or any small object
can pass under the agitator and become trapped, causing
unexpected sounds.
■ Sort items by recommended cycle, water temperature,
and colorfastness.
■ Separate heavily soiled items from lightly soiled.
■ Separate delicate items from sturdy fabrics.
■ Do not dry garments if stains remain after washing, because
heat can set stains into fabric.
■ Treat stains promptly.
■ Close zippers, fasten hooks, tie strings and sashes, and remove
non-washable trim and ornaments.
■ Mend rips and tears to avoid further damage to items
during washing.
Helpful Tips:
■ When washing waterproof or water-resistant items, load evenly.
■ Use mesh garment bags to help avoid tangling when washing
delicate or small items.
■ Turn knits inside out to avoid pilling. Separate lint-takers from
lint-givers. Synthetics, knits, and corduroy fabrics will pick up
lint from towels, rugs, and chenille fabrics.
NOTE: Always read and follow fabric care label instructions
to avoid damage to your garments.
Add a measured amount of HE detergent or single-dose
laundry packet into the basket.
If using Oxi-type boosters, color-safe bleach, or fabric softener
crystals, add to the bottom of the washer basket before adding
clothes.
IMPORTANT: Use only High Eciency detergents. The package
will be marked “HE” or “High Eciency.” Using regular detergent
will likely result in longer cycle times and reduced rinsing
performance. It may also result in component failures and
noticeable mold or mildew. HE detergents are made to produce
the right amount of suds for the best performance. Follow the
manufacturer’s instructions to determine the amount of detergent
to use.
7
3. Load laundry into washer
5. Add fabric softener to dispenser
Load garments in loose heaps evenly
around basket wall. For best results, do
not pack the load tightly. Do not wrap
large items such as sheets around the
agitator; load them in loose piles around
the sides of the basket. Try mixing
dierent sized items to reduce tangling.
IMPORTANT: Do not tightly pack or force
items into washer. Items need to move freely
for best cleaning and to reduce wrinkling
and tangling.
4. Add liquid chlorine bleach
to dispenser
Liquid
Chlorine Bleach
Pour a measured amount of liquid fabric
softener into dispenser; always follow
manufacturer’s directions for correct amount
of fabric softener based on your load size.
Dilute liquid fabric softener by lling the
dispenser with warm water until liquid reaches
the underside of the rim. See max ll line arrows.
IMPORTANT: The Rinse knob must be set to either One Rinse
with Fabric Softener or Two Rinses with Fabric Softener when
using fabric softener in the fabric softener dispenser. This
ensures that fabric softener is added at the correct time in
the rinse phase and is evenly distributed. If your machine has
a Fabric Softener knob instead of a Rinse knob, select the
“Yes” option.
MAX FILL
Adding Liquid Fabric Softener Manually to Wash Load
During the nal rinse, wait until the washer has completed
lling, then press the START/PAUSE/Unlock Lid button to pause
the washer. Lift the lid and add the measured recommended
amount of liquid fabric softener. Do not use more than the
recommended amount. Close the lid and press the
START/PAUSE/Unlock Lid button again to start the washer.
6. Select cycle
Do not overll, dilute, or use more than 1 cup (236 mL).
Do not use color-safe bleach or Oxi products in the same
cycle with liquid chlorine bleach.
8
Turn cycle knob to choose your wash cycle. For more
information, see the “Cycle Guide” chart.
7. Select WASH TEMP
Select the Wash Temp by turning knob to desired temperature.
All rinses are tap cold.
NOTE: Always read and follow fabric care label instructions
to avoid damage to your garments.
Wash Temp Suggested Fabrics
Hot
Some cold water is added
to save energy. This may be
cooler than your hot water
heater setting.
Whites and pastels
Durable garments
Heavy soils
Warm
Some cold water may be
added, so this will be cooler
than what your previous washer
provided.
Bright colors
Moderate to light soils
Cool Lights
Warm water is added to assist
in soil removal and to help
dissolve detergents. Cool is
slightly warmer than cold.
Colors that bleed or fade
Light soils
Cool Darks
Warm water is added to assist
in soil removal and to help
dissolve detergents. Cool is
slightly warmer than cold.
Dark colors that bleed or fade
Light soils
Cold
Warm water may be added
to assist in soil removal and
to help dissolve detergents.
Dark colors that bleed or fade
Light soils
8. Select FABRIC SOFTENER option
On models with a separate Fabric Softener knob, this option
must be set to “Yes” when using the fabric softener dispenser.
This ensures that fabric softener is added at the correct time
in the rinse for even distribution.
9. Select WATER LEVEL
Set the Water Level knob to the Auto setting and the washer will
automatically sense the appropriate water level for the load size
and type.
Set the Water Level knob to the Deep Fill setting and the washer
will ll to the maximum water level.
NOTES:
The cycle will be longer due to extended ll times when using the
Deep Fill setting.
Deep Fill is not available in the Normal cycle mode. Selecting
the Normal cycle with the Deep Fill setting will result in auto
sensing of the water level.
10. Press START/PAUSE/Unlock lid to begin
wash cycle
Press the START/PAUSE/Unlock lid button to start the wash
cycle. When the cycle has nished, the Complete status light
will light. Promptly remove garments after cycle has completed
to avoid odor, reduce wrinkling, and avoid rusting of metal
hooks, zippers, and snaps.
Unlocking the lid to add garments
If you need to add 1 or 2 missed garments after the wash
has started, simply open the lid and this will pause the cycle.
After adding the garments, simply close the lid and the cycle
will resume.
If, instead, you press the Start/Pause/Unlock Lid button
to pause the cycle and then open the lid to add garments,
you will need to press the Start/Pause/Unlock Lid button after
closing the lid to resume the cycle.
NOTE: Washer will not ll with the lid open.
IMPORTANT: If lid is left open for more than 10 minutes,
the water will pump out automatically.
Manual soak
If you would like to manually soak your garments at any time
during the wash portion of the cycle, press START/PAUSE/
Unlock Lid and leave the lid closed. Once your desired soak
time has elapsed, press START/PAUSE/Unlock lid again
to continue the cycle. As long as the lid remains closed, your
soak time can be longer than 10 minutes. However, if the lid
is opened during the soak and remains open for more than
10 minutes, the water will pump out automatically.
9
WASHER MAINTENANCE
WATER INLET HOSES
Replace inlet hoses after ve years of use to reduce the risk
of hose failure. Periodically inspect and replace inlet hoses
if bulges, kinks, cuts, wear, or leaks are found.
When replacing your inlet hoses, mark the date of
replacement on the label with a permanent marker.
NOTE: This washer does not include inlet hoses. See
the “Installation Instructions” for more information.
WASHER CARE
Recommendations to help keep your washer clean
and performing at its best
1. Always use High Eciency (HE) detergents and follow the
detergent manufacturer’s instructions regarding the amount
of detergent to use. Never use more than the recommended
amount because that may increase the rate at which
detergent and soil residue accumulate inside your washer,
which in turn may result in undesirable odor.
2. Use warm and hot wash water settings sometimes
(not exclusively cold water washes), because they do
a better job of controlling the rate at which soils and
detergent accumulate.
3. Always leave the washer lid open between uses to help
dry out the washer and prevent the buildup of
odor-causing residue.
Cleaning your top loading washer
Read these instructions completely before beginning the
routine cleaning processes recommended below. This washer
maintenance procedure should be performed, at a minimum,
once per month or every 30 wash cycles, whichever occurs
sooner, to control the rate at which soils and detergent may
otherwise accumulate in your washer.
Cleaning the inside of the washer
To keep your washer odor-free, follow the usage instructions
provided above, and use this recommended monthly cleaning
procedure:
Clean Washer cycle
This washer has a special cycle that uses higher water volumes
in combination with liquid chlorine bleach to clean the inside
of the washer.
Chlorine bleach procedure:
1. Open the washer lid and remove any clothing or items.
2. Add 1 cup (236 mL) of liquid chlorine bleach to the
bleach compartment.
WASHER CARE
NOTE: Use of more liquid chlorine bleach than is
recommended above could cause washer damage
over time.
3. Close the washer lid.
4. Do not add any detergent or other chemical to the washer
when following this procedure.
5. Select the Clean Washer cycle.
6. Press the START/PAUSE/Unlock Lid button to start
the cycle.
NOTE: For best results, do not interrupt cycle. If cycle must
be interrupted, press Start/Pause/Unlock Lid once. After the
cycle has stopped, run a Rinse/Spin cycle to rinse cleaner
from washer.
Clean Washer cycle operation:
1. This cycle will ll to a water level higher than in normal
wash cycles to provide rinsing at a level above the water
for a normal wash cycle.
2. During this cycle, there will be some agitation and spinning
to increase the removal of soils. After this cycle is complete,
leave the lid open to allow for better ventilation and drying
of the washer interior.
Cleaning the dispensers
After a period of using your washer, you may nd some
residue buildup in the washer’s dispensers. To remove residue
from the dispensers, wipe them with a damp cloth and towel
dry. Do not attempt to remove the dispensers or trim for
cleaning. The dispensers and trim are not removable. If your
model has a dispenser drawer, however, remove the drawer
and clean it with a damp cloth before or after you run the
Clean Washer cycle. Use an all-purpose surface cleaner,
if needed.
Cleaning the outside of the washer
Use a soft, damp cloth or sponge to wipe away any spills.
Use only mild soaps or cleaners when cleaning external
washer surfaces.
IMPORTANT: To avoid damaging the washer’s nish, do not
use abrasive products.
NON-USE AND VACATION CARE
Operate your washer only when you are home. If moving, or
not using your washer for a period of time, follow these steps:
1. Unplug or disconnect power to washer.
2. Turn o water supply to washer, to avoid ooding
due to water pressure surge.
10
WINTER STORAGE CARE
REINSTALLING/USING WASHER AGAIN
IMPORTANT: To avoid damage, install and store washer
where it will not freeze. Because some water may stay in
hoses, freezing can damage washer. If storing or moving
during freezing weather, winterize your washer.
To winterize washer:
1. Shut o both water faucets; disconnect and drain water
inlet hoses.
2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run
washer on Rinse/Spin cycle for about 30 seconds to mix
antifreeze and remaining water.
3. Unplug washer or disconnect power.
TRANSPORTING YOUR WASHER
1. Shut o both water faucets. Disconnect and drain water
inlet hoses.
2. If washer will be moved during freezing weather, follow
Winter Storage Care directions before moving.
3. Disconnect drain hose from drain system and drain any
remaining water into a pan or bucket. Disconnect drain hose
from back of washer.
4. Unplug power cord.
5. Place inlet hoses and drain hose inside washer basket.
6. Drape power cord over edge and into washer basket.
7. Place packing tray from original shipping materials back
inside washer. If you do not have packing tray, place heavy
blankets or towels into basket opening. Close lid and place
tape over lid and down front of washer. Keep lid taped
until washer is placed in new location. Transport washer
in upright position.
To reinstall washer after non-use, vacation, winter storage,
or moving:
1. Refer to the “Installation Instructions” to locate, level,
and connect washer.
2. Before using again, run washer through the following
recommended procedure:
To use washer again:
1. Flush water pipes and hoses. Reconnect water inlet hoses.
Turn on both water faucets.
2. Plug washer into a 3 prong outlet or reconnect power.
3. Run washer through Bulky/Bedding cycle to clean washer
and remove antifreeze, if used. Use half the manufacturer’s
recommended amount of detergent for a medium-size load.
11
TROUBLESHOOTING
First try the solutions suggested here
for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Vibration or Off-Balance
Check the following for
proper installation or
see the “Using Your
Washer” section.
Noises
Clicking or metallic noises Objects caught in washer drain
Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming
Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have started
Whirring Basket deceleration may be occurring. You may hear the whirring sound of the basket decelerating.
Water Leaks
Check the following for
proper installation:
Washer Not Performing As Expected
Not enough water
in washer
12
Feet may not be in contact with
the oor and locked.
Washer may not be level. Check oor for exing or sagging. If ooring is uneven, a 3/4"
Load could be unbalanced. Load dry items in loose heaps evenly around basket wall.
system.
Washer not level. Water may splash o basket if washer is not level.
Fill hoses not attached tightly. Tighten ll-hose connection.
Fill hose washers. Make sure all four ll hose at washers are properly seated.
Drain hose connection. Pull drain hose from washer cabinet and properly secure it to
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as recommended. Unbalanced loading can cause basket to be out of alignment
Load not completely covered in water. This is normal operation for a high eciency washer. If the Water
Front and rear feet must be in rm contact with oor, and
washer must be level to operate properly.
(19 mm) piece of plywood under your washer will reduce sound.
See the “Level the Washer” section in the Installation Instructions.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Bulky/Bedding cycle for oversized, non-absorbent items such
as comforters or poly-lled jackets.
See the “Cycle Guide” chart and the “Using Your Washer” section.
Empty pockets before washing. Loose items such as coins could
fall between basket and tub or may block pump. It may be
necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the basket.
sound with periodic gurgling or surging as nal amounts of water
are removed during the Drain/Spin cycles.
the washer. This is normal.
This is normal.
drainpipe or laundry tub.
Do not place tape over drain opening.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets).
and cause water to splash o tub. See the “Using Your Washer”
section for loading instructions.
Level knob is set to Auto setting, the load will not be completely
under water. The washer senses load sizes and adds correct
amount of water for optimal cleaning.
Use Bulky/Bedding or Jeans/Towels cycle for higher water ll,
or set the Water Level knob to the Deep Fill setting. See “What’s
New Under the Lid?” and the “Cycle Guide” chart to match your
load with the best cycle.
NOTE: Deep Fill is not available in the Normal cycle mode.
Selecting the Normal cycle with the Deep Fill setting will result
in auto sensing of the water level.
Run Clean Washer cycle to optimize the water level and wash
performance due to soil buildup in washer basket.
TROUBLESHOOTING
First try the solutions suggested here
for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Washer Not Performing As Expected (cont.)
Washer won’t run or ll,
washer stops working,
or wash light remains
on (indicating that the
washer was unable to ll
appropriately)
Check for proper water supply. Both hoses must be attached and have water owing to
inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water ow.
Washer won’t run or ll,
washer stops working,
or wash light remains
on (indicating that the
washer was unable to ll
appropriately) (cont.)
Washer not draining/
spinning, loads are
still wet, or spin light
remains on (indicating
that the washer was
unable to pump out
water within 10 minutes)
Check proper electrical supply. Plug power cord into a grounded 3 prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Normal washer operation. Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not
interrupt cycle.
Washer may be tightly packed. Remove several items, rearrange load evenly in basket. Close lid
Small items may have been caught
in pump or between basket and tub,
which can slow draining.
Use a cycle with a low spin speed. Cycles with lower spin speeds remove less water than cycles
The washer may be tightly packed
or unbalanced.
Check plumbing for correct drain hose
installation. Drain hose extends into
standpipe farther than 4.5" (114 mm).
and press START/PAUSE/Unlock Lid.
Do not add more than one or two additional items after cycle has
started to avoid tightly packing or unbalancing.
Do not add more water to the washer.
Empty pockets and use garment bags for small items.
with high spin speeds. Use the recommended cycle/spin speed
for your garment. To remove extra water in the load, select
Drain/Spin. Load may need to be rearranged to allow even
distribution of the load in the basket.
Tightly packed or unbalanced loads may not allow the washer
to spin correctly, leaving the load wetter than normal. Evenly
arrange the wet load for balanced spinning. Select the Drain/
Spin cycle to remove excess water. See the “Using Your Washer”
section for loading recommendations.
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening. Lower drain hose if the end is higher than 96" (2.4 m)
above the oor. Remove any clogs from drain hose.
13
TROUBLESHOOTING
First try the solutions suggested here
for assistance and to possibly avoid a service call.
If you experience Possible causes Solution
Washer Not Performing As Expected (cont.)
Washer not draining/
spinning, loads are
still wet, or spin light
remains on (indicating
that the washer was
unable to pump out
water within 10 minutes)
(cont.)
Dry spots on load
after cycle
Incorrect or wrong
wash or rinse
temperatures
Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Sand, pet hair, lint,
etc. on load after
washing
Too much detergent causing suds to
slow or stop draining and spinning.
High speed spins extract more
moisture than your previous washer.
Washer may be tightly packed. Use Bulky/Bedding or Jeans/Towels cycle for higher water ll,
Added extra garments to the load
after the sensing/ll phase.
Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Energy saving controlled
wash temperatures.
Not using HE detergent or using too
much HE detergent.
Washer not loaded as recommended. The washer is less ecient at rinsing when load is tightly packed.
Heavy sand, pet hair, lint, and
detergent or bleach residues may
require additional rinsing.
Always measure and follow detergent directions for your load.
To remove extra suds, select Rinse/Spin. Do not add detergent.
The high spin speeds combined with air ow during the nal spin
can cause items near the top of the load to develop dry spots
during the nal spin. This is normal.
or set Water Level knob to Deep Fill setting. The Deep Fill setting
is not available on the Normal cycle. See the “Cycle Guide” chart
to match your load with the best cycle.
NOTE: Deep Fill is not available in the Normal cycle mode.
Selecting the Normal cycle with the Deep Fill setting will result
in auto sensing of the water level.
Add only one or two additional garments after washer has started.
Both hoses must be attached to both washer and faucet,
and have both hot and cold water owing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
This washer uses cooler wash and rinse water temperatures
than traditional top-load washers. This includes cooler hot and
warm washes.
Both hoses must be attached and have water owing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from too much detergent or use of non-HE detergent can
keep washer from operating correctly. Always measure detergent
and follow detergent directions based on load size and soil level.
Always use HE detergent.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only one or two additional garments after washer has started.
Use Bulky/Bedding or Jeans/Towels cycle for higher water ll,
or set Water Level knob to Deep Fill setting. See the “Cycle
Guide” chart to match your load with the best cycle.
NOTE: Deep Fill is not available in the Normal cycle mode.
Selecting the Normal cycle with the Deep Fill setting will result
in auto sensing of the water level.
Add a second rinse to the selected cycle or use the Deep
Fill option.
NOTE: Deep Fill is not available in the Normal cycle mode.
Selecting the Normal cycle with the Deep Fill setting will result
in auto sensing of the water level.
14
TROUBLESHOOTING
First try the solutions suggested here
for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Washer Not Performing As Expected (cont.)
Load is tangling Washer not loaded as recommended. See the “Using Your Washer” section.
Select a cycle with a slower wash action and spin speed;
however, items will be wetter than those using a higher speed spin.
Use Bulky/Bedding or Jeans/Towels cycle for higher water ll, or
set Water Level knob to Deep Fill setting. See the “Cycle Guide”
chart to match your load with the best cycle.
NOTE: Deep Fill is not available in the Normal cycle mode.
Selecting the Normal cycle with the Deep Fill setting will result
in auto sensing of the water level.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed
Not cleaning or
removing stains
Incorrect dispenser
operation
Fabric damage Sharp items were in pockets during
Added more water to washer. Washer senses load size and adds correct amount of water.
Washer not loaded as recommended. Washer is less ecient at cleaning when load is tightly packed.
Adding detergent on top of load. Add detergent, oxi products, and color-safe bleach to the
Not using HE detergent or using too
much HE detergent.
Not using correct cycle for
fabric type.
Not using dispensers. Use dispensers to avoid chlorine bleach and fabric
Not washing like colors together. Wash like colors together and remove promptly after the cycle
Clogged dispenser. Load dispensers before starting a cycle.
Fabric Softener knob not set to “Yes”. Set Fabric Softener knob to “Yes” when using fabric softener dispenser.
wash cycle.
Strings and straps could have tangled. Tie all strings and straps before starting wash load.
Items may have been damaged
before washing.
Fabric damage can occur if load
is tightly packed.
This is normal and necessary for clothes to move. It is normal
for the wash load to be not completely covered in water.
Extra water, added manually, results in less-eective cleaning.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Add only 1 or 2 additional garments after washer has started.
bottom of the basket before adding the load items.
The suds from regular detergent can keep washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer’s directions
based on load size and soil level.
Use a higher soil level cycle option and warmer wash temp
to improve cleaning.
Use Heavy Duty cycle for tough cleaning. See the “Cycle Guide”
chart to match your load with the best cycle.
softener staining.
Load dispensers before starting a cycle.
Avoid overlling.
Do not add products directly onto load.
is complete to avoid dye transfer.
Use only liquid chlorine bleach in the bleach dispenser. Use only
fabric softener in the fabric softener dispenser.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Mend rips and broken threads in seams before washing.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
15
TROUBLESHOOTING
First try the solutions suggested here
for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Washer Not Performing As Expected (cont.)
Fabric damage (cont.) Fabric damage can occur if load
Odors Monthly maintenance not done as
Lid locked light is
ashing
Single-dose laundry
packet not dissolving
Washer pumps out water
before nishing cycle
is tightly packed. (cont.).
Liquid chlorine bleach may have been
added incorrectly.
Garment care instructions may not
have been followed.
recommended.
Using too much detergent. Be sure to measure correctly. Always follow the manufacturer’s
The lid is not closed. Close the lid. The washer will not start or ll with the lid open.
A cycle was stopped or paused using
the Start/Pause/Unlock Lid button.
Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before adding
Lid is left open for more than
10 minutes.
Use Bulky/Bedding or Jeans/Towels cycle for higher water ll, or
set Water Level knob to Deep Fill setting. See “What’s New Under
the Lid” and “Cycle Guide” to match your load with the best cycle.
NOTE: Deep Fill is not available in the Normal cycle mode.
Selecting the Normal cycle with the Deep Fill setting will result
in auto sensing of the water level.
Add only one or two additional garments after washer has started.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when loading
and unloading washer.
Always read and follow garment manufacturer’s care label
instructions. See the “Cycle Guide” chart to match your load with
the best cycle.
See the “Washer Care” section in Washer Maintenance.
Unload washer as soon as cycle is complete.
directions.
See the “Washer Care” section.
The washer may still be spinning. The lid will not unlock until
the basket has stopped spinning. This may take several minutes.
if washing large loads or heavy fabrics.
clothes. Do not add packet to dispenser. Follow the manufacturer’s
instructions to avoid damage to your garments.
Make sure lid is closed before starting a cycle and/or during
prewash (soak).
16
PROTECTION AGREEMENTS
Master Protection Agreements
Congratulations on making a smart purchase.
Your new
Kenmore® product is designed and manufactured for years
of dependable operation. But like all products, it may require
preventive maintenance or repair from time to time. That’s
when having a Master Protection Agreement can save you money
and aggravation.
The Master Protection Agreement also helps extend the life
of your new product. Here’s what the Agreement* includes:
4 Parts and labor not just for repairing defects, but to help keep
products operating properly under normal use. Our coverage
goes well beyond the product warranty. No deductibles, no
functional failure excluded from coverage—real protection.
4 Expert service by experienced service technicians trusted
in millions of homes every year.
4 Unlimited service calls and nationwide service, as often as
you want us, whenever you want us.
4 “No-lemon” guarantee – replacement of your covered product
after three separate product failures occur within twelve months
and a fourth repair is required. Includes free delivery and
installation, if necessary, of replacement product.
4 Product replacement if your covered product can’t be xed.
4 Annual Preventive Maintenance Check at your request –
no extra charge.
4 Fast help by phone – phone support from a service agent
on all products to help troubleshoot problems. Think of us
as a “talking owner’s manual.”
4 Power surge protection against electrical damage due
to power uctuations.
4 $300 Food Loss Protection for any food spoilage
that is the result of mechanical failure of any covered
refrigerator or freezer.
4 Service Promise: $50 if rst attempt at repair of your covered
product can’t be accomplished and product is not usable while
awaiting further repair service.
4 25% discount o the regular price of any non-covered repair
service and related installed parts.
Once you purchase the Agreement, a simple phone call is all that it
takes for you to schedule service. You can call anytime day or night.
The Master Protection Agreement is a risk free purchase. If you
cancel for any reason during the product warranty period, we
will provide a full refund. Or, a prorated refund anytime after the
product warranty period expires. Purchase your Master Protection
Agreement today!
Some limitations and exclusions apply. For prices and additional
information in the U.S.A., call 1-800-827-6655.
* Coverage in Canada varies on some items. For full details, call
Sears Canada at 1-800-361-6665.
Sears Installation Service
For Sears professional installation of home appliances, garage
door openers, water heaters, and other major home items, in the
U.S.A., call 1-844-553-6667 and in Canada call 1-800-469-4663.
05/2016
KENMORE APPLIANCE WARRANTY
PROTECTION AGREEMENTS
Master Protection Agreements
Congratulations on making a smart purchase. Your new Kenmore®
product is designed and manufactured for years of dependable
operation.
But like all products, it may require preventive maintenance or
repair from time to time. That’s when having a Master Protection
Agreement can save you money and aggravation.
The Master Protection Agreement also helps extend the life
of your new product. Here’s what the Agreement* includes:
Parts and labor needed to help keep products operating properly
under normal use, not just defects. Our coverage goes well
beyond the product warranty. No deductibles, no functional
failure excluded from coverage—real protection.
Expert service by a force of more than 10,000 authorized Sears
service technicians, which means someone you can trust will be
working on your product.
Unlimited service calls and nationwide service, as often as you
want us, whenever you want us.
Replacement of your covered product if four or more product
failures occur within twelve months.
Product replacement if your covered product can’t be fixed.
Annual Preventive Maintenance Check at your request –
no extra charge.
Fast help by phone – we call it Rapid Resolution – phone support
from a Sears representative on all products. Think of us as a
“talking owner’s manual.”
Power surge protection against electrical damage due
to power uctuations.
Rental reimbursement if repair of your covered product takes
longer than promised.
25% discount o the regular price of any non-covered repair
service and related installed parts.
Once you purchase the Agreement, a simple phone call is all
that it takes for you to schedule service. You can call anytime
day or night, or schedule a service appointment online.
The Master Protection Agreement is a risk free purchase. If you
cancel for any reason during the product warranty period, we
will provide a full refund. Or, a prorated refund anytime after the
product warranty period expires. Purchase your Master Protection
Agreement today! Some limitations and exclusions apply.
For prices and additional information in the U.S.A., call
1-800-827-6655. *Coverage in Canada varies on some items.
For full details, call Sears Canada at 1-800-361-6665.
Sears Installation Service
For Sears professional installation of home appliances, garage
door openers, water heaters, and other major home items,
in the U.S.A. call 1-844-553-6667 or in Canada call
1-800-469-4663.
KENMORE LIMITED WARRANTY
FOR ONE YEAR from the date of sale this appliance is warranted
against defects in material or workmanship when it is correctly
installed, operated, and maintained according to all supplied
instructions.
WITH PROOF OF SALE, a defective appliance will receive free
repair or replacement at option of seller.
For warranty coverage details to obtain free repair or
replacement, visit the web page: www.kenmore.com/warranty.
This warranty applies for only 90 DAYS from the sale date in the
United States, and is void in Canada, if this appliance is ever used
for other than private household purposes.
This warranty covers ONLY defects in material and
workmanship, and will NOT pay for:
1. Expendable items that can wear out from normal use, including
but not limited to lters, belts, bags, or screw-in base light
bulbs.
2. A service technician to clean or maintain this appliance, or to
instruct the user in correct appliance installation, operation, and
maintenance.
3. Service calls to correct appliance installation not performed
by Sears authorized service agents, or to repair problems with
house fuses, circuit breakers, house wiring, and plumbing or gas
supply systems resulting from such installation.
4. Damage to or failure of this appliance resulting from
installation not performed by Sears authorized service agents,
including installation that was not in accord with electrical, gas,
or plumbing codes.
5. Damage to or failure of this appliance, including discoloration
or surface rust, if it is not correctly operated and maintained
according to all supplied instructions.
6. Damage to or failure of this appliance, including discoloration
or surface rust, resulting from accident, alteration, abuse, misuse
or use for other than its intended purpose.
7. Damage to or failure of this appliance, including discoloration
or surface rust, caused by the use of detergents, cleaners,
chemicals, or utensils other than those recommended in all
instructions supplied with the product.
8. Damage to or failure of parts or systems resulting from
unauthorized modications made to this appliance.
9. Service to an appliance if the model and serial plate is missing,
altered, or cannot easily be determined to have the appropriate
certication logo.
DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION
OF REMEDIES
Customer’s sole and exclusive remedy under this limited warranty
shall be product repair or replacement as provided herein. Implied
warranties, including warranties of merchantability or tness
for a particular purpose, are limited to one year or the shortest
period allowed by law. Seller shall not be liable for incidental
or consequential damages. Some states and provinces do not
allow the exclusion or limitation of incidental or consequential
damages, or limitation on the duration of implied warranties of
merchantability or tness, so these exclusions or limitations may
not apply to you.
This warranty applies only while this appliance is used in the
United States or Canada*.
This warranty gives you specic legal rights, and you may also
have other rights which vary from state to state.
* In-home repair service is not available in all Canadian
geographical areas, nor will this warranty cover user or servicer
travel and transportation expenses if this product is located
in a remote area (as dened by Sears Canada Inc.) where an
authorized servicer is not available.
Sears Brands Management Corporation
Homan Estates, IL 60179
Sears Canada Inc.
Toronto, Ontario, Canada M5B 2C3
10/2015
17
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