Kenmore 11020112311, 11020112310 Owner’s Manual

Use & Care Guide

Guide d'Utilisation et d'Entretien

English / Fran_ais

Table of Contents / Table des mati_res ......2

Models/Mod61es: 20112 _

ing W®sher

............GV@US@

¢__ color numllber_ le num@o de la couMeur

P/N WIO607383B Sears Brands Management Corporation

Hoffman Estates, IL 60179 U.S.A. www.kenmore.com www.sears.com

Sears Canada Inc. Toronto, Ontario, Canada MSB 2C3

www.sears.ca

" e_ent p®r

'@ d@SSU$

Table of Contents

WASHER SAFETY ............................................................ 3

WHAT'S NEW UNDER THE LID? ................................. 4

CONTROL PANEL AND FEATURES ............................. 5

CYCLE GUIDE ................................................................. 6

USING YOUR WASHER ................................................ 7

WASHER MAINTENANCE ........................................... 10

TROU BLESHOOTI NG ................................................... 12

PROTECTION AGREEMENTS ...................................... 16

WARRANTY .................................................................... 16

ASSISTANCE OR SERVICE ........................... Back Cover

Table des mati_res

S#CURIT# DE LA LAVEUSE........................................... 17

QUOI DE NEUF SOUS LE COUVERCLE? .................. 18

TABLEAU DE COMMANDE ET

CARACT#RISTIQUES ..................................................... 19

GUIDE DE PROGRAMMES ......................................... 20

UTILISATION DE LA LAVEUSE ..................................... 21

ENTRETIEN DE LA LAVEUSE....................................... 24

DEPANNAGE ................................................................. 26

CONTRATS DE PROTECTION ..................................... 31

GARANTIE ...................................................................... 31

ASSISTANCE OU SERVICE .............. Couverture artiste

WASHER SAFETY

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others.

All safety messages will follow the safety alert symbol and either the word "DANGER" or "WARNING." These words mean:

You can be killed or seriously injured if you don't immediately follow instructions.

You can be killed or seriously injured if you don't

follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING: To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic precautions,

including the following:

[] Read all instructions before using the washer. [] Do not wash articles that have been previously cleaned

in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, other flammable, or explosive

substances as they give off vapors that could ignite or explode.

[] Do not add gasoline, dry-cleaning solvents, or other

flammable, or explosive substances to the wash water. These substances give off vapors that could ignite or

explode.

[] Under certain conditions, hydrogen gas may be

produced in a hot water system that has not been used for 2 weeks or more. HYDROGEN GAS IS

EXPLOSIVE. Ifthe hot water system has not been used for such a period, before using the washing

machine, turn on all hot water faucets and let the water flow from each for several minutes. This will release

any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during

this time.

SAVE THESE INSTRUCTIONS

Do not allow children to play on or in the washer. Close supervision of children is necessary when the washer is used

near children.

Before the washer is removed from service or discarded,

remove the door or lid.

[] Do not reach into the washer if the drum, tub or agitator is

moving.

[] Do not install or store the washer where it will be exposed to

the weather.

[] Do not tamper with controls. [] Do not repair or replace any part of the washer or attempt any

servicing unless specifically recommended in this manual or in

published user-repair instructions that you understand and have the skills to carry out.

[] See "Electrical Requirements" located in the installation

instructions for grounding instructions.

State of California Proposition 65 Warnings: WARNING: This product contains one or more chemicals known to the State of California to cause cancer.

WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other reproductive harm.

WHAT'S NEW UNDER THE LiD?

Your new washer will operate diff:erently than your past agitator-style washer.

Lid Lock

To allow for higher spin speeds, the lid will lock and the

Lid Locked light will turn on. When this light is lit, the lid

is locked and cannot be opened. When this light is blinking, the washer is paused. When this light is off:, the lid can be

opened. After a cycle is started, water will enter washer and then lock. If you need to open the lid to add a garment

after this point, you must press START/PAUSE/Unlock Lid and wait for the lid to unlock. The lid will only unlock after

washer movement has stopped. Depending on when in the cycle you try to pause, it may take several seconds to

several minutes for the lid to unlock. Press START/PAUSE/

Unlock Lid to resume the cycle.

IMPORTANT: * After the washer basket fills to the selected water level, the lid must be closed before the wash cycle can start.

If filling stops with the lid open, close lid and press START button.

* A Fabric Softener option must be selected to ensure fabric softener dispenses at the correct time.

Sensing

This washer will perform a series of spins to check for load balance. During this time, a series of clicks and a whirring noise signal that sensing technology is determining if there

is an off-balance load.

Sounds

<]Jll

At diff:erent stages of the wash cycle, you may hear sounds and pauses that are different from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the cycle as the lid lock goes through a self-test. There will be different kinds of humming and whirring sounds as the agitator tests for load balance or

moves the load. And, sometimes, you may hear nothing

at all as the washer allows time for clothes to soak.

CONTROL PANEL AND FEATURES

Small/ Medium/ Cool/ Warm/ Off/ On/

Petite Moyenne Fr_che T_6de Arr_t Marche

o o • •

Load Size/ Wash Temp/ Fabric Softener/

Tallle de brass6e Temp6rature de lavage Adoaclssant

SE_IES_001 _m_ACrlO_ACI_ATOR

S_RmS300 AOITAT_UR__mL_ACTION

Not all features and options are available on all models.

LOAD SiZE

Select the setting most suitable for your load. Extra Small will add a low amount of water for smaller loads and Large

will add the most amount of water for large or bulky loads. Items need to move freely. Tightly packing the load can lead to poor cleaning performance, and may increase wrinkling and tangling.

WASH TEMP

Wash Temp senses and maintains uniform water temperatures

by regulating incoming hot and cold water.

Select a wash temperature based on the type of fabric and soils being washed. For best results and following the garment

label instructions, use the warmest wash water safe for your

fabric. * On some models and cycles, warm and hot water may be

cooler than your previous washer.

* Even in a cold and cool water wash, some warm

water may be added to the washer to maintain a minimum temperature. All rinses are cold.

FABRIC SOFTENER

This option must be set to "On" if using fabric softener. It ensures that fabric softener is added at the correct time in the rinse for even distribution.

WASH CYCLE KNOB

Use the Wash Cycle knob to select cycles on your washer. See "Cycle Guide" for detailed descriptions of cycles.

START/PAUSE/Unlock Lid button Press to start the selected cycle; press again to pause the

cycle and unlock the lid. NOTE: If the washer is spinning, it may take several minutes to

unlock the lid. Press and hold for 3 seconds to cancel a cycle. CYCLE STATUS LIGHTS INDICATOR

S_NSI_G/ WAS_/ _INS_/ _IN/ CO_/ _OC_D/

C2D C2D C2) C2D C2D C2D

The Cycle Status Lights show the progress of a cycle. At each stage of the process, you may notice sounds or pauses that

are different from traditional washers.

SENSING

When the START/PAUSE/Unlock Lid button is pressed, the washer will fill to the selected water level. If the lid is

closed when the machine is done fllHng the JJdwJJJ Jack and the machine wJJJbegin operation.

Appearance may vary.

if the lid is open when the water stops entering the machine, the cycle will not begin until the lid has been

closed and the START/PAUSE/Unlock Lid button is pressed. If the cycle has not been started within 10 minutes of the water flJJJng the washer, the washer wHJ pump out the

water.

NOTE: Avoid opening lid during sensing phase. The sensing process wJJl start over when the washer is restarted. The sensing light may also come on during the Soak and Wash portions of the cycle. This is normal. To restart the washer

after the Hd has been opened press start,

WASH

You will hear the agitator moving the load. The motor

sounds may change at different stages in the cycle. The wash time is determined by the selected soil level.

RINSE

You will hear sounds similar to the wash cycle as the

washer rinses and moves the load. You may hear the motor turning on briefly (short hum) to move the basket while

filling. Fabric softener will be added if the "with Softener" option was selected.

Some cycles use spray rinsing. After draining and spinning out wash water, the washer will continue to spin and spray

in rinse water for the entire rinse time.

SPiN

The washer spins the load at increasing speeds for

proper water removal, based on the selected cycle and spin speed.

COMPLETE

Once the cycle is complete, this light will come on. Remove the load promptly for best results.

LOCKED

To allow for higher spin speeds, the lid will lock and the Lid Locked light will turn on. When this light is lit, the lid is

locked and cannot be opened. When this light is blinking, the washer is paused. When this light is off, the lid can be opened.

If you need to open the lid, press START/ PAUSE/Unlock Lid. The lid will unlock once the washer movement has stopped. This may take several minutes if the load

was spinning at high speed. Press START/ PAUSE/Unlock Lid again to resume the cycle,

Super

I D_:MARRAGE

......_AUS_......

I _u,_

START

CYCLE GUIDE

For best fabric care, choose the cycle that best fits the load being washed. Recommended settings for best performance are shown in Bold.

Not all cycles and options are available on all models.

Heavily soiled

fabrics

Sturdy fabrics, colorfast items, towels, sheets, jeans

Large items such as sheets, sleeping

bags, small comforters, jackets,

small washable rugs

Large items such as sheets, small comforters, jackets

Cottons, linens, and

mixed garment

loads

Light soiled fabrics

No-iron fabrics, cottons, perm press,

linens, synthetics

Heavy Duty

Super

Heavy Duty

Regular

Bulky

Normal Super

Normal Regular

Normal Express

Casual

Hot

Warm

Cool Cold

Hot

Warm

Cool

Cold

Hot

Warm

Cool Cold

Hot

Warm

Cool Cold

Hot

Warm

Cool Cold

Hot

Warm

Cool Cold

Hot

Warm

Cool

Cold

High

Low

Use this cycle for heavily soiled white fabrics.

Use this cycle for normally soiled or sturdy fabrics. Use this cycle for cleaning the interior of the washer. See "Washer

Care."

Use this cycle to wash large items such as jackets and small comforters. The washer will fill with enough water to wet down the load before the wash portion of the cycle begins, and uses a higher water level than other cycles.

Use this cycle for heavily soiled cottons and mixed fabric loads.

Use this cycle for normally soiled cottons and mixed fabric loads.

Use this cycle for lightly soiled fabrics.

Use this cycle to wash loads of no-iron fabrics such as sport shirts, blouses, casual business clothes, permanent press, and

blends.

Machine-wash silks,

lingerie, washable

WOOLS

Swimsuits and items

requiring rinsing without detergent

Hand-wash items or dripping wet items

No clothes in washer

NOTE: If you are using fabric softener, be sure to select the Fabric Softener-On option. tAll rinses are cold.

Delicates

Rinse/

Spin

Drain/

Spin

Clean Washer

Hot

Warm

Cool

Cold Cold

N/A

Hat

Low

High

Use this cycle to wash lightly soiled garments indicating "Machine Washable Silks" or "Gentle" cycle on the care label. Place small items in mesh garment bags before washing,

Combines a rinse and spin for loads requiring an additional rinse cycle or to complete a load after power interruption. Also use for loads that require rinsing only.

This cycle uses a spin to shorten drying times for heavy fabrics or special-care items washed by hand. Use this cycle

to drain washer after canceling a cycle or completing a cycle after a power failure.

Use this cycle every 30 washes to keep the inside of your washer fresh and clean. This cycle uses a higher water level. Use with liquid chlorine bleach to thoroughly clean the inside of your washer. This cycle should not be interrupted. See

"Washer Care." iMPORTANT: Do not place garments or other items in the

washer during the Clean Washer cycle. Use this cycle with an empty wash tub.

USING YOUR WASHER

Fire Hazard

Never place items in the washer that are dampened with gasoline or other flammable fluids.

No washer can completely remove oil. Do not dry anything that has ever had any type of oil on

it (including cooking oils). Doing so can result in death, explosion, or fire.

Sort and prepare your laundry

* Empty pockets. Loose change, buttons, or any small obiect

can pass under the agitator and become trapped, causing unexpected sounds.

* Sort items by recommended cycle, water temperature,

and colorfastness.

* Separate heavily soiled items from lightly soiled.

Separate delicate items from sturdy fabrics. Do not dry garments if stains remain after washing, because

heat can set stains into fabric.

• Treat stains promptly. Close zippers, fasten hooks, tie strings and sashes, and remove

non-washable trim and ornaments. Mend rips and tears to avoid further damage to items

during washing.

Helpful Tips:

* When washing water-proof or water-resistant items, load

evenly.

* Use mesh garment bags to help avoid tangling when washing

delicate or small items.

* Turn knits inside out to avoid pilling. Separate lint=takers from

lint-givers. Synthetics, knJts_and corduroy fabrics wJJJpick up lint from towels, rugs, and chenille fabrics.

NOTE: Always read and follow fabric care labels instructions to avoid damage to your garments.

Electrical Shock Hazard

Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter.

Do not use an extension cord. Failure to follow these instructions can result in death,

fire, or electrical shock.

Add laundry products

Add a measured of amount of detergent or single-dose laundry packet into the basket.

If using OxJ-type boosters, color-safe bleach, or fabric softener crystals, add to the bottom of the washer basket before adding clothes.

NOTE: Follow the manufacturer's instructions to determine the amount of laundry products to use.

Loadgarmentsin loose heaps evenly

around basket wall. For best results, do not pack the load tightly. Do not wrap

large items such as sheets around the agitator; load them in loose plies around

the sides of the basket. Try mixing different sized items to reduce tangling.

iMPORTANT: Do not tightly pack or force items into washer. Items need to move freely for best cleaning

and to reduce wrinkling and tangling.

4. Add liquid chlorine bleach

to dispenser

Chlorine Bleach

Do not overfill, dilute, or use more than 1 cup (250 mL). Do not use color-safe bleach or Oxi products in the same

cycle with liquid chlorine bleach.

Pour a measured amount of liquid fabric softener into dispenser always follow

manufacturer's directions for correct amount of fabric softener based on your

load size.

iMPORTANT: * Dilute liquid fabric softener by filling the dispenser with

warm water until liquid reaches the underside of the rim. See max fill line arrows.

* Fabric Softener option must be selected to "On" to ensure

proper distribution at correct time in cycle.

Adding Liquid Fabric Softener Manualty to Wash Load During the final rinse, wait until the washer has completed

filling, press the START/PAUSE/Unlock Lid button to pause the washer. Lift the lid and add the measured recommended

amount of liquid fabric softener. Do not allow liquid fabric softener to spill, splash, drip, or run into the basket or on load.

Do not use more than the recommended amount. Close the lid and press the START/PAUSE/Unlock Lid button again to start

the washer.

F6. Select cycle

Normal

Regumcsr/R_gulier

Bulky/

Volurnlneux

Regular/R_cjulier

Super

Ciean Washer/ Essorage

Ne_oyage de la laveuse

Express/Rcspide

Tout-alier

Rinse Spin/

Ringage I

Essorage

Drain Spln/ Vidange

Casual/

Delicates/

D_iicats

Turn cycle knob to choose your wash cycle. For more

information, see "Cycle Guide".

7e Select LOAD SIZE

Small! Medium/

Petite Moyenne

Extra Small/® Large/

Tr_spehte l( // / Gronde

@ •

9. Select option

ofF! o./

Arr_t Marche

@ @

Load Size/

Taille de brassie

Select the load size setting most suitable for your load. Extra Small will add a low amount of water for smaller loads and

Large will add the most amount of water for large or bulky loads, items need to move freely.

8e Select WASH TEMP

Cool/ Warm/

Fra?che Tilde

Cold/ Hot/ Froide /__,_ Choude

Temperature de lavage

After selecting the load size, select the Wash Temp by turning knob to desired temperature. All rinses are tap cold.

NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

Wash Temp Suggested Fabrics Hot

Some cold water is added to save _iWhites and pastels energy. This may be cooler than _iDurable garments

your hot water heater setting.

Warm

Some cold water may be added, Bright colors so this wJJJbe cooler than what Moderate to light soils

your previous washer provided.

@ @

Wash Temp/

Heavy

soils

Fabric Softener/

Adoucissant

If you are using fabric softener, be sure to select Fabric Softener "On" option.

flOe' Press START/PAUSE/Unlock Lid

to begin wash cycle

DEMARRAGE

0_vE_,oPA_U§E......

ANNULER

MAINTENIR 3 S

START

PAUSE

UNLOCK LID

CANCEL

HOLD 3 SEC

Press the START/PAUSE/Unlock Lid button to start the wash cycle. When the cycle has finished, the Cycle Complete

status light wJJJlight. Promptly remove garments after cycle has completed to avoid odor, reduce wrinkling, and rusting of

metal hooks, zippers, and snaps. Unlocking the lld |o add garments

If you need to open the lid to add 1 or 2 missed garments: Press START/PAUSE/Unlock Lid; the lid will unlock once the

washer movement has stopped. This may take several minutes Jf the load was spinning at high speed. Then close lid and

press START/PAUSE/Unlock Lid again to restart the cycle. If lid is left open for more than 10 minutes, the water wJJJ

pump out automatically.

Cool Warm water is added to assist

in soil removal and to help

dissolve detergents.

Colors that bleed or fade

WASHER MAINTENANCE

WATER iNLET HOSES

WASHER CARE

Replace inlet hoses after 5 years of use to reduce the risk of

hose failure. Periodically inspect and replace inlet hoses if buiges, kinks, cuts, wear, or leaks are found.

When repiacing your inlet hoses, mark the date of replacement on the iabei with a permanent marker.

NOTE: This washer does not include inlet hoses. See the 'qnstallation Instructions" for more information.

WASHER CARE

Recommendations to Help Keep Your Washer Clean and Performing at its Best

I. Always follow the detergent manufacturer's instructions

regarding the amount of detergent to use. Never use more than the recommended amount because that may increase

the rate at which detergent and soil residue accumulate inside your washer, which in turn may result

in undesirable odor.

2. Use warm and hot wash water settings sometimes (not exclusively cold water washes), because they do a better

job of controlling the rate at which soils and detergent accumulate.

3. Always leave the washer lid open between uses to help dry out the washer and prevent the buildup of odor-causing residue.

Cleaning Your Top Loading Washer Read these instructions completely before beginning the

routine cleaning processes recommended below. This Washer Maintenance Procedure should be performed, at a minimum,

once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may

otherwise accumulate in your washer. Cleaning the inside of the Washer

To keep your washer odor-free, follow the usage instructions provided above, and use this recommended monthly cleaning

procedure: Recommended Cycle for Cleaning the Washer

Refer to the "Cycle Guide" for the optimal cycle for cleaning the inside of the washer. Use this cycle with aff:resh ® Washer

Cleaner or liquid chlorine bleach as described below. Begin procedure

1. afresh ® Washer Cleaner Cycle Procedure (Recommended for Best Performance):

a. Open the washer lid and remove any clothing or items.

b. Place an aff:esh ® Washer Cleaner tablet in the bottom

of the washer basket.

c. Do not place an affresh ® Washer Cleaner tablet

in the detergent dispenser.

d. Do not add any detergent or other chemical to the

washer when foiiowing this procedure.

e. Close the washer lid. f. Select the cycle recommended for cleaning the inside

of the washer.

g. Press the START/PAUSE/Unlock Lid button to start the

cycle.

NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press START!PAUSE!Unlock Lid once or

twice (depending on model). After the cycle has stopped, run a RINSE/SPIN cycle to rinse cleaner from washer.

2. Chlorine Bleach Procedure (Alternative): a. Open the washer lid and remove any clothing or items.

b. Add ] cup (236 mL) of liquid chlorine bleach to the

bleach compartment.

NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage

over time.

c. Close the washer lid. d. Do not add any detergent or other chemical to the

washer when foiiowing this procedure.

e. Select the cycle recommended for cleaning the inside of

the washer.

f. Press the START/PAUSE/Unlock Lid button to start the

cycle.

NOTE: For best results, do not interrupt cycle, if cycle must be interrupted, press START!PAUSE!Unlock Lid once or

twice (depending on model). After the cycle has stopped, run a RINSE/SPIN cycle to rinse cleaner from washer.

Cleaning the Dispensers After a period of using your washer, you may find some

residue buildup in the washer's dispensers. To remove residue from the dispensers, wipe them with a damp cloth and towel

dry. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable, if your

model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle. Use an all-purpose surface cleaner, if needed.

Cleaning the Outside of the Washer Use a soft, damp cloth or sponge to wipe away any spills.

Use only mild soaps or cleaners when cleaning external washer surfaces.

iMPORTANT: To avoid damaging the washer's finish, do not use abrasive products.

f NON-USE AND VACATION CARE

Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps..

1. Unplug or disconnect power to washer.

2. Turn off: water supply to washer, to avoid flooding due to water pressure surge.

f WINTER STORAGE CARE

iMPORTANT: To avoid damage, install and store washer where it will not freeze. Because some water may stay in

hoses, freezing can damage washer. If storing or moving during freezing weather, winterize your washer.

To winterize washer:

1. Shut off: both water faucets; disconnect and drain water inlet hoses.

2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run washer on Rinse/Spin cycle for about 30 seconds to mix

antifreeze and remaining water.

3. Unplug washer or disconnect power.

+ 22 hidden pages