KaVo ORTHOPANTOMOGRAPH OP 3D Service Manual

ORTHOPANTOMOGRAPH™ OP 3D

Service manual

ENGLISH

215241 rev. 4

0.805.4918

Contents

1 Disclaimer................................................................... 6

2 Introduction................................................................ 7

2.1 ORTHOPANTOMOGRAPH™ OP 3D............................................................. 7

2.2 Intended use......................................................................................... 7

2.3 Abbreviations......................................................................................... 7

2.4 Disposal and recycling............................................................................ 8

2.5 Associated documentation....................................................................... 8

3 Safety..........................................................................9

3.1 Service precautions and warnings.............................................................9

3.1.1 Signal words...............................................................................9

3.1.2 General servicing precautions........................................................9

3.1.3 Electrical safety........................................................................... 9

3.1.4 Electrostatic discharge................................................................10

3.1.5 Device modifications during service..............................................10

3.1.6 Radiation safety.........................................................................10

3.1.7 Symbols that may appear on the device or its parts....................... 11

4 Device description.....................................................13

4.1 Mechanical description...........................................................................13

4.1.1 Main parts................................................................................ 13

4.1.2 Device movements.....................................................................14

4.1.3 Device covers............................................................................14

4.1.4 Status indicator light.................................................................. 15

4.1.5 Device labels.............................................................................16

4.1.6 Emergency stop switch...............................................................16

4.2 Device software....................................................................................17

4.2.1 Firmware overview.....................................................................17

4.2.2 Firmware update....................................................................... 17

4.3 Electrical description............................................................................. 19

4.3.1 Circuit board locations................................................................19

4.3.2 Circuit boards overview.............................................................. 19

4.3.3 Position control..........................................................................20

4.3.4 Exposure logic........................................................................... 20

4.3.5 Power supply.............................................................................20

4.3.6 Fuses....................................................................................... 21

4.4 User Interfaces.....................................................................................22

4.4.1 Graphical User Interface (GUI).................................................... 22

4.4.2 Positioning panel....................................................................... 33

4.5 Circuit boards.......................................................................................34

4.5.1 i2000 image capture board......................................................... 34

4.5.2 i3000 Main control board............................................................ 37

4.5.3 i4000 power supply board.......................................................... 40

4.5.4 i4100 back panel board.............................................................. 42

4.5.5 i6000 user interface board..........................................................42

4.5.6 i8000 LED indicator board.......................................................... 42

4.5.7 i9000 chin rest sensor board.......................................................44

ORTHOPANTOMOGRAPH™ OP 3D 3

5 Diagrams...................................................................45

5.1 Wiring diagram.....................................................................................45

5.2 Fusing diagram.....................................................................................47

5.3 Emergency stop....................................................................................47

5.4 Mains voltage distribution...................................................................... 47

5.5 Power distribution +24Vdc..................................................................... 48

5.6 Ethernet communication........................................................................ 48

5.7 CAN communication.............................................................................. 48

5.8 i2C self diagnosis communication........................................................... 49

5.9 Rotation movement...............................................................................49

5.10 Linear movement................................................................................ 50

5.11 Pivot movement..................................................................................50

5.12 Z movement...................................................................................... 51

5.13 Collimator movements......................................................................... 51

5.14 Positioning lights.................................................................................52

5.15 Imaging chain 3D............................................................................... 52

5.16 Exposure control 1..............................................................................53

5.17 Exposure control 2..............................................................................53

5.18 Exposure warning light........................................................................ 54

5.19 Device control panel............................................................................54

5.20 Chin rest detection..............................................................................55

6 Maintenance..............................................................56

6.1 Annual maintenance..............................................................................56

6.1.1 Cleanliness of the device............................................................ 56

6.1.2 Condition of the cables...............................................................56

6.1.3 Device movements and functionality............................................ 57

6.1.4 Exposure indicator functionality................................................... 58

6.1.5 Changing the fuses.................................................................... 59

6.1.6 Monitor calibration..................................................................... 59

6.2 Calibrations.......................................................................................... 60

6.2.1 When to calibrate the device....................................................... 60

7 Troubleshooting........................................................ 62

7.1 Initial actions....................................................................................... 62

7.1.1 Error codes............................................................................... 62

7.1.2 Acknowledging errors................................................................. 62

7.1.3 Image transfer.......................................................................... 62

7.2 List of error codes................................................................................ 63

8 Part replacement instructions................................. 100

8.1 Before replacing parts......................................................................... 100

8.2 Removing the covers........................................................................... 100

8.2.1 Disconnecting power supply...................................................... 100

8.2.2 Removing upper shelf covers.....................................................100

8.2.3 Removing the carriage covers....................................................102

8.2.4 Removing the rotating unit covers..............................................107

8.2.5 Removing the lower shelf covers................................................111

8.3 Replacing parts................................................................................... 113

8.3.1 Disconnecting and connecting the cables.....................................113

8.3.2 Replacing the PAN/3D sensor.................................................... 113

8.3.3 Replacing the horizontal lasers.................................................. 116

8.3.4 Replacing the i4000 power supply board..................................... 120

8.3.5 Replacing the carriage cable set.................................................122

4 ORTHOPANTOMOGRAPH™ OP 3D

8.3.6 Replacing the main cable set..................................................... 125

8.3.7 Replacing the i2000 image capture board....................................128

8.3.8 Replacing the i3000 main control board...................................... 129

8.3.9 Replacing the tube head........................................................... 130

8.3.10 Replacing the lower shelf upper cover assembly......................... 134

8.3.11 Replacing the collimator.......................................................... 137

8.3.12 Removing the upper shelf plate................................................140

8.3.13 Replacing the linear and pivot movement and motor................... 140

8.3.14 Replacing the speaker with cable............................................. 145

8.3.15 Replacing the firmware card.................................................... 146

8.3.16 Replacing the emergency stop switch with cable......................... 147

8.3.17 Replacing the i8000 LED indicator board................................... 147

8.3.18 Replacing the i4100 back panel board.......................................148

8.3.19 Replacing the mains switch..................................................... 149

8.3.20 Replacing the pivot and linear movement sensors....................... 150

8.3.21 Replacing the linear movement sensor wiper..............................152

8.4 After service work...............................................................................152

8.5 Safety tests for maintenance................................................................153

8.5.1 Introduction............................................................................ 153

8.5.2 Warnings and precautions......................................................... 153

8.5.3 Measurement equipment...........................................................153

8.5.4 Protective earth resistance test..................................................153

8.5.5 Measuring protective earth........................................................154

ORTHOPANTOMOGRAPH™ OP 3D 5

1 Disclaimer

1 Disclaimer

ORTHOPANTOMOGRAPH™ OP 3D Service manual, 215241 r4.

Copyright © 2017 by PaloDEx Group Oy. All rights reserved.

ORTHOPANTOMOGRAPH™, OP™, ORTHOselect™, QUICKcompose™, SMARTview™,
ORTHOfocus™ and Low Dose Technology™ are either registered trademarks or
trademarks of KaVo Kerr Group Finland in the United States and/or other countries.

KaVo™ is either registered trademark or trademark of Kaltenbach & Voigt GmbH in the
United States and/or other countries.

All other trademarks are property of their respective owners.

Documentation, trademark and the software are copyrighted with all rights reserved.
Under the copyright laws the documentation may not be copied, photocopied,
reproduced, translated, or reduced to any electronic medium or machine-readable form
in whole or part, without the prior written permission of PaloDEx Group Oy.

The original language of this manual is English, code 215241 rev 2. In a case of
interpretation disagreement the English text is applied.

PaloDEx Group Oy reserves the right to make changes in specification and features
shown herein, or discontinue the product described at any time without notice or
obligation. Contact your PaloDEx Group Oy representative for the most current
information.

The manufacturer has no liability for consequential damage, personal injury, loss,
damage or expense directly or indirectly caused by the use of the product. No agent,
distributor or other party is authorized to give warranty or other liability on behalf of the
manufacturer with respect to its products.

Manufacturer:

PaloDEx Group Oy

Nahkelantie 160

FI-04300 Tuusula

FINLAND

Tel. [phone]

www.kavokerrgroup.com

6 ORTHOPANTOMOGRAPH™ OP 3D

2 Introduction

2 Introduction

2.1 ORTHOPANTOMOGRAPH™ OP 3D

The ORTHOPANTOMOGRAPH™ OP 3D (later called device) is a dental X-ray device
producing high quality digital images of dentition, TM-joints and skull. To take images,
you need a suitable workstation connected to the device and a dental imaging software
to capture and manage the images.

The ORTHOPANTOMOGRAPH™ OP 3D can be used for the following procedures:

Panoramic Imaging

• Standard Panoramic

• Segmented Panoramic

• Pediatric Panoramic

• Bitewing

• TMJ, lateral projection

3D CBCT Imaging

Volume Height x Diameter (H x D)

• 5 x 5 cm; implant and other single tooth imaging

• 6 x 9 cm; single jaw imaging

• 9 x 11 cm; whole dental area imaging (both jaws)

• 9 x 14 cm (optional); both jaws including TMJ

• FOV position and height fine-tuning is possible according to scout images

CAUTION! USA only: Federal law restricts this device to sale by or on the order
of a dentist or other qualified professional.

2.2 Intended use

ORTHOPANTOMOGRAPH™ OP 3D is an X-ray device that is configured to take panoramic
and 3D images of the cranio-maxillofacial complex for use in diagnostic support.

ORTHOPANTOMOGRAPH™ OP 3D must only be used and operated by dentist and other
qualified professionals.

2.3 Abbreviations

PCBA Printed Circuit Board Assembly

THA Tube Head Assembly

GUI Graphical User Interface

EMI Electromagnetic Interference

ESD Electrostatic Discharge

DUT Device Under Test

ORTHOPANTOMOGRAPH™ OP 3D 7

2 Introduction

2.4 Disposal and recycling

The device and its components are lead-free, including its radiation protection
components. The device meets the RoHS Directive 2011/65/EU, WITHOUT any
exemptions mentioned in Annex IV.

At least the following parts of the device should be re-cycled according to local and
national regulations regarding disposal of non-environmentally friendly materials:

• Tubehead (oil)

• All electronic circuits and electronic boards

• Plastic parts

2.5 Associated documentation

• ORTHOPANTOMOGRAPH™ OP 3D User and Installation Manual

• Dental imaging software documentation

• ORTHOPANTOMOGRAPH™ OP 3D Sparepart Catalogue.

8 ORTHOPANTOMOGRAPH™ OP 3D

3 Safety

3 Safety

3.1 Service precautions and warnings

3.1.1 Signal words

The following signal words and labels are used in this document:

WARNING! Indicates a hazardous situation which, if not avoided, could result in
death or serious injury.

CAUTION! Indicates a hazardous situation which, if not avoided, could result in
minor or moderate injury.

NOTICE! Highlights suggestions which will result in enhanced installation,
reliability, or operation. Not used for safety related hazards.

3.1.2 General servicing precautions

CAUTION! Only trained and qualified service persons authorized by the
manufacturer of the device are allowed to service the device.

• Use only the original spare parts that are provided by the manufacturer when you
repair the device or replace any parts in it.

• Before you attempt to service the device make sure that you know how to operate it.
Read the ORTHOPANTHOMOGRAPH OP 3D User and Installation Manual.

• Attach the covers before you hand over the device after service.

• Ensure the electrical safety of the device by inspecting the proper grounding of user
touchable metallic parts before handing the device to the user.

• Clean the device from dust.

• Attach and tighten all screws that have been removed or loosened during service
work.

• Check the tightness of the screws in the device, especially in the carriage and the wall
mount.

• For connection requirements and safety, see the Connection requirements section in
the User manual.

• Read and understand the warnings and precautions listed in the following sections of
this service manual and in the User and Installation manual.

3.1.3 Electrical safety

• Disconnect the device from the main power supply before repairing or replacing any
mechnical parts, circuit boards or installing accessories.

• Disconnect the device from the main power supply before removing the covers.

• Disconnect the device from the main power supply before replacing circuit boards or
other electrical components.

• The circuit boards and electrical components of the device can contain capacitors with
high voltages. Wait ten (10) minutes, after disconnecting the device from the power
supply, before handling the board or component.

• If you have to leave the device unattended during service or maintenance, disconnect
the device from main power supply to protect people, who may touch the device, from
electric shock.

• The device must only be used in areas that are provided with a protective earth
connection to ensure an equipotential ground connection.

• Assemble the device according to the instructions in User and Installation manual,
always use the correct materials and original spare parts.

ORTHOPANTOMOGRAPH™ OP 3D 9

3 Safety

Do not compromise:

• EMI enclosures and tightness of cases and screw contacts

• Gaskets

• Cable shields and their grounding to the chassis

• Electromagnetic immunity by incorrect cabling.

3.1.4 Electrostatic discharge

Electrostatic Discharge (ESD) can damage or destroy electronic components.

When you service the device take precautions to avoid electrostatic charge to build up
and discharge (ESD). Follow the local and national recommendations for the prevention
of ESD. If no recommendations are available, follow the guidelines below:

• Leave all new or replacement circuit boards and electrical parts in their protective
packaging until the boards are needed.

• Before handling circuit boards and electrical parts make sure that any static electricity
charge that has built up in your body is discharged.

• When examining and checking circuit boards use an antistatic wrist wrap which is
connected to a ground point through a 1 Mohm current limiting cable. Also use a cable
to connect the device to the same ground potential as the wrist wrap.

• When handling circuit boards hold them by their edges and do not touch any
components or connectors.

• If an antistatic mat is used, connect the wrist wrap to the mat and the mat to the
ground potential.

• To make sure that the wrist wrap is in good condition, check and wash it frequently.

3.1.5 Device modifications during service

CAUTION! Only authorized service technicians are allowed to service,
install and replace parts of the device.

CAUTION! Only approved spareparts supplied by the manufacturer are allowed

to be used.

CAUTION! Make sure that any modifications done to the device do not degrade
the EMC performance of the device.

• Never make unauthorized changes or modifications to the device or its parts.

• Never dismantle or remanufacture any part of the tube head assembly or beam
limiting device.

• Never adjust any part of the beam limiting device unless under the direction of the
manufacturer.

• Ensure that the EMC performance of the device is not degraded when the device is
upgraded, serviced and repaired.

NOTICE! Ensure that the EMC performance is not degraded thoughout the whole
service life of the device.

3.1.6 Radiation safety

CAUTION! When you take test exposures, take adequate precautions to protect
youself from radiation. Stand behind a suitable radiation shield that is positioned
at least two meters from the device.

10 ORTHOPANTOMOGRAPH™ OP 3D

3 Safety

Before you use or service the device familiarize yourself with local and national radiation
safety standards and requirements relating to dental x-ray equipment.

3.1.7 Symbols that may appear on the device or its parts

Manufacturer

Date of manufacture

Serial number

Catalog or model number

Caution

Radiation warning

Laser warning

Radiation emitting device

Type B Applied part

Dangerous voltage

On or enabled

Off or disabled

External warning light

Exposure switch

Remote exposure switch

Ethernet

Protective earth (ground)

Focal spot

Total X-ray filtration

Do not reuse

Recyclable

ORTHOPANTOMOGRAPH™ OP 3D 11

3 Safety

Operating instructions

Refer to operating instructions for more information. The
operating instructions can be supplied electronically or in
paper format.

Caution: Federal law restricts this device to sale by or on the
order of a licensed healthcare practitioner.

This symbol indicates that the waste of electrical and
electronic equipment must not be disposed as unsorted
municipal waste and must be collected separately. Please
contact an authorized representative of the manufacturer
for information concerning the decommissioning of your
equipment.

CE (0537) symbol

NRTL Mark

Conforms to AAMI ES60601-1:2006. Certified to CSA.

Fragile, Handle with Care (Packaging)

This way up (Packaging)

Keep dry (Packaging)

Maximum number of boxes that can be stacked on the
bottom box (Packaging)

12 ORTHOPANTOMOGRAPH™ OP 3D

4 Device description

4 Device description

4.1 Mechanical description

4.1.1 Main parts

1. Column

2. Carriage

3. Upper shelf

4. Rotating unit

5. Sensor

6. Tubehead

7. Power switch (Back of

the device)

8. Exposure switch

9. Positioning panel

10. Emergency stop switch

11. Patient handles

12. Mirror

13. Status indicator light

14. Chin rest

15. Head support

16. Head support locking

lever

17. Lower shelf tray

ORTHOPANTOMOGRAPH™ OP 3D 13

4 Device description

4.1.2 Device movements

Z - Column UP/DOWN movement

P - Pivot movement of the upper
shelf

L - Linear movement of the
rotating unit

R - Rotating movement of the
rotating unit

CV - Vertical movement of the
collimator plate

CH - Horizontal movement of the
collimator plate

CF - Collimator filter movement

3DL - 3D Horizontal and PAN FH
Laser movement

CCP - Child collimator plate
movement (Panoramic only)

4.1.3 Device covers

Carriage covers

1 Upper shelf cover left

2 Upper shelf cover right

3 Carriage side cover left

4 Carriage side cover right

5 Finger shield plate 1

6 Finger shield plate 2

7 Back panel cover

8 Lower shelf tray

14 ORTHOPANTOMOGRAPH™ OP 3D

4 Device description

Rotating unit covers

9 Rotator back cover

10 Rotator front cover

11 Rotator finger protection

upper

12 Rotator finger protection

lower

13 Tube head front cover

14 Tube head back cover

15 Tube head plate

16 3D sensor back cover

17 3D sensor front cover

18 Outer sensor collar cover

19 Inner sensor collar cover

Lower shelf covers

20 Lower shelf cover set with

control panel

21 Lower shelf bottom cover set

22 Layer laser cover assembly

23 Patient handle

4.1.4 Status indicator light

Device status indicator light, located on the top of the carriage, illuminates according the
device status:

• YELLOW: Device is radiating.

• BLUE: Device is in error state or pending user action. Check the GUI for details.

• BLUE (blinking): Press HOME button or no EHT connection.

• GREEN: Device is ready for imaging.

• GRAY: Power down mode. Device is not ready for imaging, follow the instructions on
the status message bar

ORTHOPANTOMOGRAPH™ OP 3D 15

4 Device description

4.1.5 Device labels

1. Type label

2. Sensor label

3. THA label

4. Collimator label

5. Filtration label

6. Warning label

4.1.6 Emergency stop switch

An emergency stop switch is located on the left side of the carriage.

Pressing the emergency stop switch immediately terminates the imaging and all device
movements and resets all circuit boards.

NOTICE! An interrupted imaging process cannot be resumed. A new image needs
to be taken.

To release the emergency stop switch, rotate it clockwise.

NOTICE! Make sure that the emergency stop switch is not pressed down when
you start the imaging process.

The Graphical User Interface (GUI) has indication if the emergency stop is active and the
device status indication lights are blue.

NOTICE! Activating the emergency stop causes the device to restart.

16 ORTHOPANTOMOGRAPH™ OP 3D

4 Device description

4.2 Device software

4.2.1 Firmware overview

Firmware description

The device firmware (FW) consists of board and processor component specific binary
files, that are loaded on various system board locations.

NOTICE! The device Firmware versions can be found under the System info on
the Settings menu on the GUI.

The device components communicate via CAN buses and other interfaces.

The FW system is split into four main areas:

1. Real time operations

2. Image data capturing

3. General functions

4. GUI client

The main control functions are located in different parts of the system:

• PCBA i4000: Controls generator, tube head, column

• PCBA i3000: Controls pivot and linear movement

• PCBA i2000: Controls image capturing hardware, rotating unit movement

Non-time critical tasks are handled by the main application controlling the overall
operations. The main application includes, for example:

• graphical user interface

• interfaces to modality SW

• device data storage

• device reservation.

The device has a remote Graphical User Interface (GUI) which is interfaced over
Ethernet. The i3000 board includes a SD-card for the permanent storage of data.

4.2.2 Firmware update

The firmware update can be performed through the device GUI. See chapter Settings

menu.

NOTICE! You can update the firmware only in the Service menu.

To update the firmware, do the following:

1. Download the firmware distribution package.

NOTICE! The package is named in format OP3D-FW_x_x_x_216403­D519721-y.zip where the x_x_x indicates the firmware version.

2. Unzip the firmware distribution package to the hard drive of the workstation

connected to the device.

3. Ensure that the workstation software and drivers are up to date so that they meet

the requirement of the firmware release.

4. Update SW and drivers, if needed.

5. Browse to Settings> Service menu.

ORTHOPANTOMOGRAPH™ OP 3D 17

4 Device description

6. Enter PIN code 1917 to access the Service menu.

7. Browse to Service> FW Update.

8. Click Select File and browse to the location to the firmware file to be loaded, for

example C:\temp\OP_3D_EMBEDDED_SOFTWARE_Rx_y_z_abcd.tar.gz. Select the
update file.

9. Click Start Update.

10. Wait for the update to finish.

11. Close the GUI to disconnect the device from the imaging software.

12. Re-connect the device by using the imaging software to finalize the update.

13. Perform all the device calibrations in accordance to the calibrations procedure, refer

to Complete device calibration chapter of the OP 3D User and Installation manual.

18 ORTHOPANTOMOGRAPH™ OP 3D

4 Device description

4.3 Electrical description

4.3.1 Circuit board locations

1. i4000 Power Supply

board

2. i2000 Image Capture
Board

3. i3000 Main Control
Board

4. i4100 Back panel
board

5. i5000 Cascade board
(in the Tubehead
assembly)

6. i6000 User interface
board

7. i7000 Tubehead
interface board (in the
Tubehead assembly)

8. i8000 LED indicator
board

9. i9000 Chin rest
sensor board

4.3.2 Circuit boards overview

The OP 3D HW structure is based on three main electrical boards. Each board
implements certain control functions, such as exposure control and motion control, and
they interact with each other through the communication buses.

The main boards are:

i2000 Image Capture Board

i3000 Main Control Board

i4000 Power Supply board

The device also contains seven smaller boards:

i4100 Back panel board

i5000 Cascade board (part of the tube head)

i6000 User interface board

i7000 Tubehead interface board (part of the tube head)

i8000 LED indicator board

i9000 Chin rest sensor board

ORTHOPANTOMOGRAPH™ OP 3D 19

4 Device description

For further information on the boards, see the relevant sections in this document.

4.3.3 Position control

Positioning of the device is done by stepper- and DC-motors, using feedback from
optical, resistive and Hall sensors. The control chain per actuator is described below.

Upper shelf linear and pivot movement, rotator movement

The movement is driven by a stepper motor. A resistive sensor determines the
approximate position of the actuator. A number of exact positions is determine by
matching the approximate position with feedback from an optical sensor changing state
at regular intervals. Positioning between these points is based on by counting steps fed
to the stepper motor.

Lasers and collimator movement

The movement is driven by a stepper motor. An optical sensor is used to determine the
Home position. Driving to wanted position is done by first finding the Home position, and
then counting steps fed to the stepper motor.

Z-movement

The movement is driven by a DC motor. An optical sensor is used to determine the Home
position. The Z-position is determined by using the home position as reference and
counting pulses generated by a Hall sensor connected to the motor.

Imaging chain overview / Image data transfer

Image capturing is handled by the i2000 Image Capture Board. This board is responsible
for both triggering the sensor and capturing image data. The data is stored in the i2000
Image Capture Board until transferred through the I3000 board to the image capturing
workstation.

4.3.4 Exposure logic

Exposure logic is solely controlled by i4000 board. The i4000 board includes power
supply, inverter and filament power supply that are responsible for supplying the X-ray
tube head.

Filament pre-heat

Prior the high voltage generation at the tube head the filament is pre-heated. The pre­heating process is controlled and monitored by the i4000 board.

Exposure

After the filament pre-heat, the exposure is enabled. Exposure is monitored by the i4000
board by utilizing the KVFB and MAFB signals and comparing them against the selected
reference signals.

Backup timer

The exposure timing is controlled by the firmware. In the event of malfunction there
is an added safety timer implemented in hardware, which will cut the exposure in case
EXPENA-signal is active too long.

4.3.5 Power supply

The mains power supply comes from the wall socket through the back panel to the i4100
board. For further information, see i4100 back panel board en la página 42. See also

Power distribution +24Vdc en la página 48.

Mains power configuration

Detach the indicated screw on the back panel cover and lift it off to access the device
back panel.

20 ORTHOPANTOMOGRAPH™ OP 3D

4 Device description

Refer to User and Installation manual, chapter Mains power configuration for detailed
instructions.

NOTICE! In i4100 back panel board there is a switch (SW1) that is used for
changing, for example, from permanent to plug connection. Refer to User and
Installation manua, chapter Mains power configuration.

4.3.6 Fuses

The allowed main fuse types are listed in the table below. See also Fusing diagram.

Table 1: Main fuses

Location Ref Value Type

i4100

220-240Vac

(6.3x32mm)

Littelfuse 215 (Time-Lag) 10A

Cooper Bussman (Time Delay)
S505H-10-R

Back panel

F1 & F2

100-120Vac

(6.3x32mm)

Littelfuse 326 (SlowBlow) 15A

Cooper Bussman (Time Delay)
MDA-15

External warning light
fuse (i4100)

F3 Cooper Bussmann (Time Delay)

S506-2-R

For fuses in circuit boards, see:

i2000 image capture board

i3000 Main control board

i4000 power supply board

ORTHOPANTOMOGRAPH™ OP 3D 21

4 Device description

4.4 User Interfaces

4.4.1 Graphical User Interface (GUI)

GUI Overview

1. Selected patient name and Patient Identification (ID).

2. Selection of imaging modality, PAN or 3D.

3. Imaging program settings.

4. Main view area. Shows a dental chart for the selected modality and previews of the

taken images.

5. Status message bar shows the device status and provides messages and instructions
to the user. Click on the bar to show messages if there are more than the ones
shown.

6. Imaging parameters. Imaging parameters, kV (PAN only) and mA, can be manually
adjusted according to the patient size and skull anatomy using the - & + icons.

7. Sample image of the selected Panoramic program or 3D FOV size and location
illustration.

8. Scan time and DAP display. Shows the duration of X-ray radiation and the dose
production with the selected imaging program and parameters.

9. Device settings. Opens a menu which is used to access the device settings, quality
control and calibration programs and to show the device information, like serial
number and software versions.

22 ORTHOPANTOMOGRAPH™ OP 3D

4 Device description

IMAGING PROGRAM SETTINGS:

Test mode

Indicates if Test mode is active.

Press Test mode icon to disable/enable device radiation production.

This mode can be used for example to demonstrate the device
movements.

You can also use the positioning panel to activate the Test mode.

Patient size

Indicates the currently selected patient size preset.

Press the Patient size selection icon to open a list of patient sizes;
Small, Medium & Large.

Press on the listed patient size icon to activate it.

Selecting a patient size, according to the scanned patient, adjusts
the kV and mA to preset levels.

NOTICE! Patient size presets can be adjusted from settings
menu.

End Study

Press End Study icon to finalize the imaging procedure and return to
the main view.

STATUS MESSAGE BAR:

Device status indicator

Status message bar shows the device status with a colored Device
status indicator.

Refer to Status indicator light for more information.

ORTHOPANTOMOGRAPH™ OP 3D 23

4 Device description

Settings menu

1. QUALITY CONTROL

Shows a list of Quality Control (QC) programs, their completion status and last
completion date.

24 ORTHOPANTOMOGRAPH™ OP 3D

4 Device description

2. CALIBRATIONS

Shows a list of user performable device calibrations, their completion status and last
completion date. The calibrations are performed through this menu.

3. SYSTEM INFO

Software
versions

Show the device serial number and firmware versions.

Notices Legal information and terms and conditions for use.

Exposure
counters

Show amount of exposures taken with the device.

ORTHOPANTOMOGRAPH™ OP 3D 25

4 Device description

4. PREFERENCES

Friendly name Set a name for the device, which is shown

next to the settings icon and on the
imaging software.

3D Metal Artefact
Reduction

Enable or disable MAR, Metal Artefact
Reduction. MAR is used to reduce
the effect of metals and other dense
radiopaque objects on the 3D image.

It is recommended to keep MAR activated.

Force device
language

Change the language of the GUI if needed.

It is recommended not to force the
language of the GUI but change the
language profile of the workstation.

Configurations

Default to Scout
before 3D

Enable or disable automatic Scout image
activation when a 3D imaging modality is
selected.

It is recommended to have the Scout
image taking enabled.

NOTICE! If the selection is set to
"disabled", a Scout image mode can
still be activated manually in the 3D
imaging program selection view.

26 ORTHOPANTOMOGRAPH™ OP 3D

4 Device description

Patient size
configuration

Adjust the default mA and kV values for imaging programs.

5. SERVICE MENU

NOTICE! This menu is intended for authorized service personnel only.

The Service menu can be accessed only with a PIN code.

The Service menu contains:

• Device settings

• Calibrations for installation and service of the device

• Optional imaging programs activation

• Demonstration mode activation for exhibition use

• Verification programs for radiation related testing

ORTHOPANTOMOGRAPH™ OP 3D 27

4 Device description

Service menu

NOTICE! The Service menu is intended only for authorized service men for
service use.

To access the Service menu from the Settings, input PIN code 1917 to the field:

NOTICE! PIN code 0612 is intended for installation only and contents of the
Service menu is limited. See the table below.

NOTICE! As a user of the OP 3D Service manual, you have a full access to the
Service menu.

In the Service menu you can:

PIN 1917 PIN 0612

• Access the device logs and errors
(Logs)

• Update the device sofware
(Service)

• Drive the device to packing position
(Service)

• Perform motion tests(Service)

• Perform device calibrations
(Calibrations)

• View and modify configuration
preferences, for example: Define
calibration intervals, enter license
keys, select country (Preferences)

• Perform PAN and 3D tests
(Verification).

• Drive the device to packing position
(Service)

• Perform device calibrations (Calibrations)

• View and modify configuration preferences,
for example: Define calibration intervals,
enter license keys, select country
(Preferences)

• View and modify patient size configurations
(Preferences)

• Demo mode (Preferences)

• Perform PAN and 3D tests (Verification)

28 ORTHOPANTOMOGRAPH™ OP 3D

4 Device description

Service

In the Service menu you can:

• update the device firmware

• perform accelerated motion test for different main movents

• test the door and mirror door switch status change

• drive the device to packing position

• test the 3D sensor connectivity

• test the functionality of internal communication buses

• check the statuses of the internal power supplies.

For more information on how to update the device firmware, see chapter Firmware

update.

Motion tests are used for testing the individual movements of the device. To perform a
motion test to the following:

• Select the main movement (PIVOT, ROTATION, LINEAR) or other movement (LASER,
UPPER COLLIMATOR, LEFT COLLIMATOR, RIGHT COLLIMATOR)

• For main movements, select the number of movements for the test.

• For other movements, select the range of movement (min/max). Change the range
between tests when you test the same movement.

• Press the exposure button to perform the movement.

• Verify the selected movement visually.

Internal communication bus test results and power supply status results are provided in
the system logs. After you have executed the test, check the results from Logs menu by
clicking log/messages.

Logs

In the Logs menu you can access device logs and error messages.

To dowload logs or error messages to the workstation, select the logs/error messages
and click Download.

ORTHOPANTOMOGRAPH™ OP 3D 29

4 Device description

Calibrations

In the Calibrations menu you can select the device calibrations that you want to
perform.

For information on how to perform the calibrations, see User and Installation manual.

Preferences

In the Preferences> Configurations you can:

• enter a friendly name (for the device)

• select the desired intervals for User calibrations, Service calibrations, PAN QC, 3D QC

• enter licence keys

• change the device language

• enable the default Scout before 3D

• select the country

• enable the Door switch

• enable the Demo mode

• specify the DAP calibration factor.

30 ORTHOPANTOMOGRAPH™ OP 3D

4 Device description

Refer to User and Installation manual, chapter Device configuration for instructions on
setting and using the Preferences menu items.

In the Preferences > Patient Size Configuration you can:

• adjust the medium size patient values

Verification

The device offers Panoramic and 3D verification test programs with the device
movements disabled. These programs can be used for radiation related measurements.

A separate radiation measuring device/equipment is required for taking the radiation
measurements.

1. Go to Settings menudevice settings.

2. Select Service menu and enter PIN code 1917.

3. Select Verification menu that appears under the Service menu.

4.

ORTHOPANTOMOGRAPH™ OP 3D 31

4 Device description

5. Select the PAN testing tab for Panoramic verification test or 3D testing tab for 3D
verification test.

6. Adjust the verification test settings:

PAN testing

• Select the mA and kV values for the test program using the + and - buttons.

7. Attach the measuring device in front of the sensor cover. The detector of the

measuring device must be positioned to the area where the X-ray beam hits. The
center of this area is located approximately 2,5 cm from the left side of the detector
opening.

NOTICE! The X-ray beam must fully hit the detector of the measuring device.

NOTICE! You may use a fluorescent screen to pinpoint the beam location

more accurately.

NOTICE! When using the PAN testing program, the X-Ray beam is adjusted
wider (over 2 cm) than in normal imaging programs to allow easier positioning
of the measurement device.

8. Protect yourself from radiation.

9. Press and hold down the exposure button to start the test program.

10. When the exposure warning stops and the program end tone is played, the program

is complete.

11. Review the measurement data. The measured kV shouldn't differ more than 5kV
from the set value.

32 ORTHOPANTOMOGRAPH™ OP 3D

4 Device description

12. If the verification fails, ensure the alignment of the measurement device and redo
the test program. If the problem persists, contact service.

13. Adjust the verification test settings:

3D testing

• Select the length of the radiation pulse, 5ms (LDT/standard), 10ms (Standard

resolution) or Constant (High/ENDO resolution).

• Select the mA value for the test program using the + and - buttons.

14. Perform the 3D testing.

4.4.2 Positioning panel

1. Carriage up/down slider. The carriage can be driven up and down by sliding a finger

on the carriage up/down slider. The speed of the carriage movement depends on the
distance the finger is moved.

2. Test mode button. Disables radiation production of the device. You can also use the
GUI to activate the Test mode.

3. Patient positioning lights button. Turns the patient positioning lights on/off.

4. HOME button. Drives the rotating unit to HOME (Patient-In) and scan start positions.

5. Exposure indicator (YELLOW). Illuminates when the device is radiating.

6. Status indicator (BLUE). Illuminates when the device is in Error state. The error

details are shown on the GUI.

7. Ready indicator (GREEN). Illuminates when the device is ready for imaging.

NOTICE! If carriage up/down slider backlight is not illuminated, the carriage up/
down slider is in safe mode and cannot be used. Wait until the light comes back on
or wipe the panel clean if it is dirty.

ORTHOPANTOMOGRAPH™ OP 3D 33

4 Device description

4.5 Circuit boards

4.5.1 i2000 image capture board

The i2000 image capture board is located on top of the rotating unit, see Locations of

circuit boards.

The i2000 board handles image capturing function of the OP 3D X-ray imaging system.
The main functions of the i2000 board are listed below.

• Image capturing from both the 3D and the PAN sensor

• Image storing to the image memory

• Image transmission to the modality workstation.

• Driving the

• spinning of the rotation unit

• collimator plates.

• Providing voltage for the sensors.

34 ORTHOPANTOMOGRAPH™ OP 3D

4 Device description

Table 2: Indicators

LED # Color Default

state

Function Notes

H1 Green ON Configuration done

H2 Green ON Ethernet Link

H3 Green ON FPGA init done

H4 Green Blinking Ethernet RX/TX activity

H5 Green ON P1V35 PG OFF when device is

in the sleep mode

H6 Red OFF FPGA PIO LED5

H7 Green OFF PAN_P5V_D_3D ON when 3D

imaging mode
selected and device
is reserved.

H8 Green OFF PAN_P5V_A_CEPH ON when 3D

imaging mode
selected and device
is reserved and.

H9 Green OFF Panel supply P12/P6V PG ON when the device

is reserved

H10 Green OFF PAN_P12V ON when 3D

imaging mode
selected and device
is reserved.

H11 Green ON P24V Board input voltage

H12 Red OFF FPGA FW_ERR ON when error state

H13 Red OFF FPGA CORE_ERR ON when error state

H14 Green Blinking FPGA PIO LED1

FPGA PIO LED0-2
forms a group of
running lights.

Fast blinking (1s
round time) when
FPGA boots up.

Slow blinking
(8s round time)
when FPGA fully
operational.

H15 Green ON P3V3 PG OFF when device is

in the sleep mode.

H16 Red OFF FPGA PIO LED4

H17 Green ON P5V PG OFF when device is

in the sleep mode

H18 Green Blinking FPGA PIO LED2 See H14

H19 Green OFF FPGA PIO LED3

H20 Green Blinking FPGA PIO LED0 See H14

ORTHOPANTOMOGRAPH™ OP 3D 35

4 Device description

LED # Color Default

state

Function Notes

H21 Red OFF Motor driver POR on ON when a motor

malfunction
detected

H22 Green ON DDR_VTT OFF when device is

in the sleep mode

H23 Green Blinking MCU STAT0 MCU SW controlled

LED

H24 Green ON NSTATUS

H25 Red OFF FPGA RESET

H26 Green OFF CPAN_P12V ON when PAN

imaging mode
selected.

H27 Red OFF MCU STAT1 SW controlled LED

H28 Green ON P24V_MOTOR +24Vdc power input

for motors.

H29 Green OFF PAN_P5V_D_CEPH ON when

PANimaging mode
selected.

H30 Green OFF PAN_P5V_A_3D ON when PAN

imaging mode
selected.

36 ORTHOPANTOMOGRAPH™ OP 3D

4 Device description

i2000 fuses

Location Ref Value Type Replaceable

i2000 F1 FUSE slow 4A

250Vac 5x20 mm

Cooper Bussmann
S506-4-R

Yes

i2000 F2 FUSE slow 6.3A

250Vac 5x20mm

Cooper Bussmann
S506-6.3-R

Yes

i2000 F3 Resettable Fuse

PPTC 16V, 0.25A,
Itrip 0.5A

Cooper Bussmann
PTS120616V025

No

Replacing the i2000 image board

To replace the board, follow the instructions given in chapter Replacing the i2000 image

capture board.

4.5.2 i3000 Main control board

The i3000 main control board is located on top of the upper shelf. See figure Locations of

circuit boards.

The i3000 board is the main controller of the OP 3D X-ray imaging system. The main
features of i3000 board are listed below.

Functionality

The main functions of the i3000 Main control board are:

• Main control of the system

• Linear and pivot motion drive and position sensing

• Exposure control

• Image data streaming between i2000 and MWS

• Audio output

• User interfaces

• Remote GUI through LAN

• I4000 and i2000 firmware & FPGA updates.

ORTHOPANTOMOGRAPH™ OP 3D 37

4 Device description

Indicators

LED # Color Default state Function Notes

H1 Green ON VAUX33 power on

H2 Green ON MWS Ethernet link

H3 Green ON i2000 Ethernet link

H4 Green ON/blink MWS Ethernet RX/TX

activity

H5 Green OFF Motor in reset (POR)

H6 Green ON

+24V supply connected to
board and

FUSE ok

H8 Green ON/blink MPU STAT0 SW controlled LED

H9 Green ON P3V7 power on

H10 Green ON/blink i2000 Ethernet RX/TX

activity

H11 Green ON

+24V supply connected to
board and

FUSE ok

H12 Green ON Photo interrupter power on

H13 Green OFF Motor in reset (POR)

H14 Green ON/blink MCU STAT0 SW controlled LED

H15 Green ON P3V3 power on

H16 Green OFF Board main reset active

(power up)

H17 Green ON P5V power on

H18 Red OFF MPU STAT1 SW controlled LED

H19 Red OFF Peripheral reset active Control reset

H20 Green ON P1V8 power on

H21 Green ON VMMC power on

H22 Green ON DDR VTT ok

H23 Red OFF MCU STAT1 SW controlled LED

38 ORTHOPANTOMOGRAPH™ OP 3D

4 Device description

i3000 fuses

Location Ref Value Type Replaceable

i3000 F1 6,3AT/250Vac Cooper Bussmann

S506-6.3-R

Yes

i3000 F2 4A 250Vac slow (5x20mm) Cooper

Bussmann S506-4-R

Yes

i3000 F3 1,1A/6V Resetable PTC#fuse No

i3000 F4 1,1A/6V Resetable PTC#fuse No

i3000 F5 0,25A/16V Resetable PPTC#fuse No

i3000 F6 2A/6V Resetable PTC#fuse No

i3000 F7 0,25A/16V Resetable PPTC#fuse No

i3000 F8 0,25A/16V Resetable PPTC#fuse No

Replacing the i3000 circuit board

To replace the board, follow the instructions given in chapter Replacing the i3000 main

control board.

ORTHOPANTOMOGRAPH™ OP 3D 39

4 Device description

4.5.3 i4000 power supply board

The i4000 power supply board is located on the carriage. See figure Locations of circuit

boards.

The i4000 board is one of three control boards of the OP 3D X-ray imaging system. The
main features of the i4000 power supply board are listed below.

Functionality

• Generate all main supplies to OP 3D

• UI control

• Z motor control and position sensing

• Laser motor control and position sensing

• Chin rest sensor interface

• Patient positioning lights control

• Scan motor control and positioning

• Filament control

• HV control

Indicators

LED # Color Default state Function

H1 Green ON +3V3HV is on

H2 Green ON #15V is on

H3 Green ON +20V Triac is on

H4 Green ON +17V is on

H5 Green ON HV395 is on

H6 Green ON PFC power is on

H7 Green ON P15V is on

H8 Green OFF Preheat is on

H9 Green ON P3V3 is on

H10 Green ON P5V is on

H11 Green ON +24V is on

H12 Red OFF Tubefail error

H13 Green ON +20V DCDC

H14 Yellow OFF Exposure on

H15 Yellow OFF Power detected

LA100 ON Mains voltage on

40 ORTHOPANTOMOGRAPH™ OP 3D

4 Device description

i4000 fuses

Location Ref Value Type Replaceable

i4000 F1 FF8A/500Vac (6,3x32mm) Siba

70-125-40 8A

Yes

i4000 F2 2A/6V

Resetable PPTC
fuse Littelfuse
0805L200SLTHYR

No

i4000 F3 8AT/250Vac (5x20mm) Cooper

Bussmann S506-8-R

Yes

i4000 F4,

F6-9

0.5A/6V Resetable PTC#
fuse Bourns MF­PSMF050X

No

i4000 F5 0.25A/16V Resetable PPTC#fuse No

i4000 F10 0.5A/6V Resetable PTC#fuse No

i4000 F11,

F12

2A/250Vac (TE5) Littelfuse

39212000440

No

Replacing the i4000 circuit board

To replace the board, follow the instructions given in chapter Replacing the i4000 power

supply board.

ORTHOPANTOMOGRAPH™ OP 3D 41

4 Device description

4.5.4 i4100 back panel board

The i4100 back panel board is located on the backside of the carriage. See Locations

of circuit boards. The board has a mains input connector and mains fuses. It also has

several connectors to external features.

The main features of the i4100 back panel board are listed below.

Functionality

• Mains fuses

• Switch of permanent or non-permanent mains installation:

• When the non-permanent installation is made, both L (live) and N (neutral) fuses
must be used. Switch SW1 must be set to 2F position.

• When the permanent installation is made, only L (live) fuse must be used. Switch
SW1 must be set to 1F position.

• Mains switch is connected to this board

• Exposure switch connector

• Remote exposure switch connector

• Door switch connector

• External warning light connector

Table 3: Indicators

LED # Color Default state Function Notes

H1 Green ON Green led

controlled by
FW.

Replacing the i4100 circuit board

To replace the board, follow the instructions given in chapter Replacing the i4100 back

panel board.

i4100 fuses

See chapter Fuses.

4.5.5 i6000 user interface board

The i6000 user interface board is located on the lower shelf. See figure Locations of

circuit boards.

The i6000 user interface board contains no parts that can be serviced. The board comes
as a part of the lower shelf assembly.

Replacing the i6000 circuit board

To replace the i6000 board you need to replace the lower shelf upper cover assembly,
see chapter Replacing the lower shelf upper cover assembly.

Test points

J3 GND test clip

4.5.6 i8000 LED indicator board

The i8000 LED indicator board is located between the carriage and the upper shelf. See
figure Locations of circuit boards.

Functionality

42 ORTHOPANTOMOGRAPH™ OP 3D

4 Device description

The i8000 board generates exposure warning, ready and error status indications. The
status is indicated with colored LEDs.

Indicators

Refer to Status indicator light for the indicators.

Replacing the i8000 circuit board

For instructions on how to replace the i8000 LED indicator board, see chapter Replacing

the i8000 LED indicator board.

ORTHOPANTOMOGRAPH™ OP 3D 43

4 Device description

4.5.7 i9000 chin rest sensor board

The i9000 chin rest sensor board is located in the lower shelf. See figure Locations of

circuit boards.

Functionality

The i9000 board senses the chin rest positions and calibration phantoms with three HALL
sensors.

Indicators

Replacing the i9000 board

For instructions on how to replace the i9000 chin rest sensor board, see chapter

Replacing the i9000 chin rest sensor with lasers.

Fuses

None.

Test points

None.

44 ORTHOPANTOMOGRAPH™ OP 3D

5 Diagrams

5 Diagrams

5.1 Wiring diagram

ORTHOPANTOMOGRAPH™ OP 3D 45

5 Diagrams

ROTATING UNITTHA

PAN3D

i7000 TUBEHEAD

INTERFACE BOARD

i2000 IMAGE

CAPTURE BOARD

J2013 J2017

J2005

J7005

J7003

J7001

J7000 J7002

SELF

DIAGNOSTICS

i5000 CASCADE BOARD

J5001J5005

J5003 J5002

TUBE

J1036

COL RIGHT

BORDER

2PH

J1035

COL LEFT

BORDER

2PH

J1034

COL UPPER

BORDER

2PH

J1031

J1032

J1033

CRB HOME

CLB HOME

CUB HOME

J2003

J1028

J1029

LIMIT 3D

LIMIT PAN/CEPH

J1014

DETECTOR

SWAP (D)

2PH

J2012

J2015

J2007

J2015

J2007

J2003 J2001J2002

J1012

ROTATING

2PH

ROT. HOME

J1027 J1013

ABS.

ANGLE

J2000 J2011 J2004J2010

J0601

J0100

J0101

J0300

J0301

J0200

J0201

J0400

J0401

J0500

J0501

SENSOR ASSEMBLY

J1107

J1106

1
2
3

4

5

6

7

46 ORTHOPANTOMOGRAPH™ OP 3D

5 Diagrams

5.2 Fusing diagram

i4100 BACK PANEL BOARD

i4000 POWER SUPPLY i2000 IMAGE CAPTURE

i3000 MAIN CONTROL

PFC DC/DC

GENERATOR

STAND-BY

SUPPLY

SUPPLY
SWITCH

F1

F2

SW1

F12

F11

F1

F1

F2

F3

F6

Motors

Logic

Motors

Motors

Logic

L

N

MAINS INLET

5.3 Emergency stop

i4000

10

J1011

J4002

Emergency stop button

11

3

6

1

3

3

1

5.4 Mains voltage distribution

i4100 i4000

MAINS SWITCH

4 2 1 3

L

LIVE

NEUTRAL

PROTECTIVE EARTH

MAINS CORD

J4107

2

1

F1

F2

J4018

L N

N

SW1

J4106

1A 2A 2 1

J4001

2

1

ORTHOPANTOMOGRAPH™ OP 3D 47

5 Diagrams

5.5 Power distribution +24Vdc

13

2 5

P24V

P24V_MOT

i2000

P24V_MOT ON

P24V ON

24V

P24V_MOT

P24V

P24V ON P24V MOTOR ON

24V

i4000

P24V ON

P24V P24V

J4016

J4019

i4100

i3000

F1

F2

F1

F2

24V

J4101

THA

J1005

J7000

24V

8

13

8

J4013

24V power supply

2 5

1
2

J4020

1
2

13

8

13

8

1
2

J3002

J3003

1
2

J2000

5.6 Ethernet communication

i2000 i3000

Back panel

J1002

J2011

J3007

J3006

Link
OK

Link
OK

Link
OK

LAN

or

MWS

5.7 CAN communication

2

i2000

i3000

i4000

J2010

J3009

J4009

1

2

1

2

1

2

1

48 ORTHOPANTOMOGRAPH™ OP 3D

5 Diagrams

5.8 i2C self diagnosis communication

i2000

i3000

3

1
2

4

3

J3008

J2004

+5Vdc

i4000

4

+24Vdc

J4019

i7000

THA
PAN

+5V ON

2

1

+5Vdc

3

J3001

+5Vdc

4

2

1

3

1
2

4

J4006

+5Vdc

2 6 12 5

10

2
9

5

J7000

+5Vdc

5.9 Rotation movement

i2000

J2001

J2010

J2002

CAN BUS

FROM

i3000

J1013

J1027

ROT. ABS.

ROT. HOME

J1012

M

2ph Step

MOTOR
ERROR

ORTHOPANTOMOGRAPH™ OP 3D 49

5 Diagrams

5.10 Linear movement

i3000

J3004

J

J3010

J3011

CAN BUS

FROM

i4000

J1017

J1025

LINEAR ABS.

LINEAR HOME

J1015

M

2ph Step

5.11 Pivot movement

i3000

J3005

J

J3010

J3011

CAN BUS

FROM

i4000

J1018

J1026

PIVOT ABS.

PIVOT HOME

J1016

M

2ph Step

50 ORTHOPANTOMOGRAPH™ OP 3D

5 Diagrams

5.12 Z movement

UI PANEL

+

i6000

i4000

Z-ACTUATOR

CAN BUS

From i3000

E

J1037

Z-HOME

J6001

J4007

J4009

J4002

M

DC

TACOMETER

J1011

J1039

5.13 Collimator movements

ORTHOPANTOMOGRAPH™ OP 3D 51

5 Diagrams

5.14 Positioning lights

i4000

J4018

J4009

J4010

J4003

LASER LIFT

J1022

J1008

J1009

J1003

J1010

3D FOV
HEIGHT

POSTERIOR
ANTERIOR

SHARP
LAYER

MID
SAGITTAL

LASER HOME

M

2ph Step

CAN BUS

FROM

i3000

5.15 Imaging chain 3D

1
2
4
3

1
2

3D X-ray

sensor

J601

3
4
7
8

J101

i2000

J0301

J2015

J3007

IMG.MEM

i3000

J2013

J2013

J3006

Status

J1002

Back
panel

J2013- 3:GND (trigger)

- 4: Ext.trigger

- 7: +12Vdc

- 8: GND (PWR)

H10
+12V OK

IMG.DATA

LVDS

LAN

LAN

52 ORTHOPANTOMOGRAPH™ OP 3D

5 Diagrams

5.16 Exposure control 1

i4000

THA PAN

i7000

THA CEPH

i7000

1

J4019 J7000

J7002

J1004

J1005

J4016

J7000

J4005

J4004

J7002

2
3
4
5
8

12

9

1
2
3
4
5
7

11

8

1

2

1

2

1
2
3
4
5
7

11

8

1

2

1
2
3
4
5
7

11

8

1

2

1
2
3
4
5
7

11

8

1

2

5.17 Exposure control 2

i4100

i4000

2

P5V

P3V3

J4103

J4014

J4102

J4102

Door switch

1

2

1

2

1

8

7

Remote exposure
button

Remote exposure
button

Exposure button

J4101

2

1

6

3

8

7

2

1

6

3

8

7

J4013

ORTHOPANTOMOGRAPH™ OP 3D 53

5 Diagrams

5.18 Exposure warning light

3

5 6

5

6

Remote controller

Exposure
warning

J4104/
J4102

1

J4105

External
warning
lamp

i4100

i4000

J4101

J4013

J4007

J6001

i6000

Exposure
warning

Error

Ready

J8000

i8000

Exposure
warning

Error

Ready

J4022

7

8
12
13

3
7

8
12
13

1
2
8
9
6

10

1
2
8
9
6

10

1
2
3
4
5
6

1
2
3
4
5

6

2

F3

5.19 Device control panel

i6000

J6001

i4000

J4007

J4009

CAN
BUS

FROM
i3000

Positioning

panel

54 ORTHOPANTOMOGRAPH™ OP 3D

5 Diagrams

5.20 Chin rest detection

1

HAL-C

HAL-B

HAL-A

J4009

i4000

CAN
BUS

FROM
i3000

J9001

i9000

4

3
7
6

10

2

1

3
4
5
6

ORTHOPANTOMOGRAPH™ OP 3D 55

6 Maintenance

6 Maintenance

The maintenance and calibration procedure intervals described here are minimum
requirements and can be made more frequent and stringent to comply with local
regulations regarding the use and maintenance of dental X-ray devices.

6.1 Annual maintenance

Annual maintenance procedures must be performed annually to ensure that the
performance and functionality of the device remains consistent. Annual maintenance
consists of visual inspections, functional tests and calibrations.

Carry out the following inspections during the annual maintenance:

• Check that all fixing screws are tight.

• Check that all covers and mechanical parts are correctly secured and have not come
loose.

• Check that the protective earth is connected.

• Check that no oil is leaking from the tube head.

Perform the following maintenance procedures:

• Confirm the cleanliness of the device. See chapter Cleanliness of the device.

• Check the condition of external cables. See chapter Condition of the cables.

• Check device movements and common device functionality. See chapter Device

movements and functionality.

• Check that the exposure warning indicators work correctly. See chapter Exposure

indicator functionality.

• Perform all calibrations and QC programs described in the User and Installation
Manual.

NOTICE! Compare the QC program results to the previous reference images
and if no noticeable image quality degradation is apparent, save the images as
new reference images and inform the user of their location.

6.1.1 Cleanliness of the device

The device has to be cleaned regularly as instructed in the User and Installation Manual.

NOTICE! Switch the device off before cleaning it.

Use a soft cloth dampened with a mild detergent to clean the:

• Device covers and outer surfaces in general

• Patient positioning mirror

• Positioning panel

Check, that any vents in the covers are not blocked with dust and that no dust has
accumulated inside the device. Clean the vents and remove the covers to remove the
dust inside the device if necessary.

6.1.2 Condition of the cables

1. Visually check that the power supply cord is in good condition and not damaged in

any way.

2. Visually check that the exposure button cable is in good condition and not damaged

in any way.

56 ORTHOPANTOMOGRAPH™ OP 3D

6 Maintenance

3. Visually check that the Ethernet cable is in good condition and not damaged in any
way.

4. Visually check that the Remote exposure switch cable, Remote warning light cable
and door switch cable, if installed, are in good condition and not damaged in any
way.

5. Check that all of the cable connectors are properly attached and are routed through
the strain relief.

6. Replace the damaged cables if necessary.

6.1.3 Device movements and functionality

1. Power the device on from the power switch.

2. Power the workstation on and launch the imaging software to access the device GUI.

3. Select 3D modality and the largest FOV size available.

4. Set the device into Test mode.

5. Press and hold the exposure switch down.

6. Check the smoothness of the rotation and pivot movements. Monitor the device

operation and observe for any excessive noises or evident vibrations of the device
during its rotation and pivot movements. Also make sure that the rotation and pivot
movements are continuous until the end of exposure.

NOTICE! If the exposure switch is released, the device movements should
stop.

7. Press the HOME button to drive the device back to Home position.

8. Monitor the device operation and observe for any excessive noises or evident

vibrations of the device during its rotation movement.

9. Drive the device Up/Down using the positioning panel.

10. Monitor the device during up and down movement and observe for any excessive

noises or non-smoothness of the movement.

NOTICE! Check that the upward movement stops at the set Z-movement
limit.

ORTHOPANTOMOGRAPH™ OP 3D 57

6 Maintenance

11. Select Pan and 3D imaging modalities from the device GUI and press the Patient
positioning lights button. Check that the correct lights are lit according to the
selected modality. For more information on the positioning lights, see the User and
Installation Manual.

12. Press the emergency stop switch.

13. Check that the device GUI indicates that the emergency stop switch has been

pressed.

NOTICE! The device restarts after the emergency stop has been pressed.

14. Make sure that the device cannot be driven up/down, rotated by pressing the HOME
button and that an exposure cannot be taken while the emergency stop switch is
activated.

15. Release the emergency stop switch by rotating it clockwise.

16. Check that the GUI indication disappears and that the movements work normally

again.

17. Switch the device off from the power switch.

18. Check that the device and all of its parts are isolated from mains and all device

functions are disabled.

6.1.4 Exposure indicator functionality

NOTICE! This check can be also done while performing the QC programs.

1. Power the device on.

2. Power the workstation on and launch the imaging software to access the device GUI.

3. Open or create a patient on the imaging software for the annual maintenance.

4. Prepare the device for Panoramic imaging and disable the Test mode.

NOTICE! Select the lowest imaging parameters available.

5. Protect yourself from radiation.

6. Press and hold the exposure button down.

58 ORTHOPANTOMOGRAPH™ OP 3D

6 Maintenance

7. When the exposure starts, check that all exposure warning indicators are working:

• Exposure warning indicator on the GUI

• Yellow exposure indicator light on the Positioning panel

• Yellow exposure indicator light on the Status indicator light on top of the carriage.

• Audible exposure warning signal

• Remote exposure switch (if in use)

• Warning light (if in use)

8. When the exposure ends, check that the indicator lights go out, exposure warning
signal stops and a program end tone is played.

9. Check that the taken image transfers to the imaging workstation.

6.1.5 Changing the fuses

Main fuses are located at the rear of the carriage, under the back panel cover. To reach
the fuses, remove the cover first.

NOTICE! See chapter Fuses for details on the correct fuses.

To release a fuse cap, push it inwards and rotate counterclockwise with a flat head
screwdriver.

Remove the fuse from the socket and replace it with a new one. Install the fuse by
pushing the fuse cap in and rotating it clockwise with a screwdriver.

The 10A and 15A fuses are physically of different sizes and have their own fuse caps. If
you need to change the fuse rating, also the fuse cap needs to be changed. The fuses
are supplied with the corresponding fuse caps.

6.1.6 Monitor calibration

It is recommended to calibrate or check a test image with the primarily used workstation
monitor. Refer to the monitor/software manuals for information on how to do this.

ORTHOPANTOMOGRAPH™ OP 3D 59

6 Maintenance

If you are using the Display Calibration Kit purchaceable from PaloDEx Group Oy, refer to
the Display Calibration Kit Instructions.

6.2 Calibrations

6.2.1 When to calibrate the device

The device must be calibrated and, if necessary, adjusted at regular intervals in
accordance with the national regulations regarding the use, maintenance and service of
dental X-ray devices.

The device must be re-calibrated completely at least once a year, by a service
technician according to ORTHOPANTOMOGRAPH™ OP 3D User and Installation manual.
The last calibration date for each program is listed in the calibration menu.

The device must be calibrated after the first installation or when parts are replaced:

QC images have to be taken always after calibration.

NOTICE! Refer to the OP 3D User and installation manual for the complete
calibration instructions.

60 ORTHOPANTOMOGRAPH™ OP 3D

6 Maintenance

Table 4: Calibration matrix

i2000i3000 i4000 i3000

SD
card

CollimatorTube

head3DPanel

Pivot
and
linear
sensors

Lasers Any

part
in the
imaging
chain

Device
Movement
Calibration

X X X X

Z­Movement
Limits

X X

X-ray
generator
Calibration

X X

3D Pixel
Calibration

X X X X

Device
Geometry
Calibration

X X X X

Collimator
Calibration

X X X X

PAN Pixel
Calibration

X X X X

3D
Geometry
Calibration,
5x5 FOV

X X X X

3D
Geometry
Calibration,
6x11 and
9x11 FOV

X X X X

3D
Geometry
Calibration,
9x14 FOV

X X X X

Pan QC X X X X X X X X X

3D QC X X X X X X X X X

Lasers
alignment

X

ORTHOPANTOMOGRAPH™ OP 3D 61

7 Troubleshooting

7 Troubleshooting

Problem Possible cause Solution

Taken image is not
transferred to the modality
workstation.

Local network connection
is disrupted, which causes
loss of data.

The device stores the latest
image until a confirmation
of a succesfull transfer to
the workstation has been
received. Re-establish the
local network connection
and the image data is
transferred automatically.
Do not power the device off
or the image will be erased.

Device cannot be driven
upwards or downwards.

1. Up/down slider is on
safe mode.

2. Mechanical safety
device on the driving
motor has activated.

3. Positioning panel not
working.

1. Clean the positioning
panel and wait for the
safe mode to clear out.

2. Contact service.

No connection to the device.

1. The device is not
powered on.

2. Problem with the local
area network (LAN).

3. Check the device
configuration.

1. Power the device on.

2. Check the Ethernet

cable connections on
the workstation and the
device.

3. Restart the device and
the workstation.

7.1 Initial actions

7.1.1 Error codes

When an error code appears on the display the device will stop working and cannot be
operated while the error code is on the display.

7.1.2 Acknowledging errors

The device responds to error situations by reporting an error. Most errors may be
acknowledged using the touch screen display (by closing the dialog box the error is
reported in). Some errors require the unit to be rebooted.

If an error that requires rebooting occurs or the device fails to operate as described in
the User manual:

1. Switch off the power.

2. Wait for a few seconds.

3. Switch the power back on.

7.1.3 Image transfer

If an image is not transferred successfully to the workstation, close and then reopen the
dental imaging software and/or restart the workstation. DO NOT restart the unit as this

62 ORTHOPANTOMOGRAPH™ OP 3D

7 Troubleshooting

will erase any image that is stored in the unit memory and this retrievable image will be
lost.

7.2 List of error codes

How to read the error codes table:

• Have the OP 3D wiring diagram available and refer to it.

NOTICE! Follow the troubleshooting procedures in the List of error codes. After
you have replaced one circuit board, switch the power back on and check if the
error has been solved. If not, proceed with the troubleshooting.

ORTHOPANTOMOGRAPH™ OP 3D 63

7 Troubleshooting

Error code Problem Solution

E00002 Invalid error code, you should

not receive this.

Software error. Take logs and boot the
device.

E08402 Emergency button active

1. Check that emergency button is
not pressed.

2. Check connections: J4002, J1011,
Emergency button

If fail => replace emergency stop
switch with cable/column cable
extension

3. Replace i4000 board.

E08403 Exposure button active on boot

1. Release the button.

2. Check connections (no short
circuits):

* Exposure switch, J4103

* J4101, J4013

If fail => Replace exposure switch or
back panel cable

3. Replace i4100 board

4. Replace i4000 board.

E08404 Remote exposure button active

on boot

1. Release the button.

2. Check connections (no short
circuits).

* Remote exposure switch, J4104

* J4101, J4013

If fail => Replace remote exposure
switch, exposure cabling, or back
panel cable.

3. Replace i4100 board

4. Replace i4000 board.

E09002 Z motor overcurrent

1. Check that there are no obstacles
for lifting.

2. Check that no extra weight is
loaded.

3. Replace the column.

4. Replace i4000.

E09003 Z motor short circuit

1. Check cabling (that there is no
short circuit between wires or to
mechanics).

* J1037, J4002

If fail => replace column cable
extension

2. Unplug J1037, drive lift motion

64 ORTHOPANTOMOGRAPH™ OP 3D

7 Troubleshooting

Error code Problem Solution

If same fail occurs => replace i4000

3. Replace the column.

E09004 Fan failing

1. Check that there are no obstacles/
dirt in the fan.

If fail => remove obstacles/dirt

2. Check connections:

* J4023, FAN

If fail => replace the fan

3. Check that the fan is spinning.

If fail => replace the fan

If fail => replace i4000.

E09005 Pan tubehead temperature

invalid

1. Check connections:

* J4019, J1005, J7000 (pan-THA)

If fail => replace main cable and
twister cable assembly

2. Check temperature value shown by
device

- Temperature near 0 C°

=>

* Replace main cable and E3 twister
cable assembly

* Replace THA

* Replace i4000

- Temperature near 100 C° or above
=>

* Replace THA

* Replace i4000.

E09006 Laser opto missing

1. Check connections:

* J4018, J1022

If fail => replace cable laser motor
cable

2. Replace opto fork

3. Replace i4000.

E09007 Jaw sensor missing

1. Check connections:

* J4003, J9001

If fail (open) => replace lower shelf
cable

2. Replace i9000

3. Replace i4000.

ORTHOPANTOMOGRAPH™ OP 3D 65

7 Troubleshooting

Error code Problem Solution

E09008 UI panel missing

1. Check connections:

* J4007, J6001

If fail (open) => replace user
interface cable

2. Replace i6000

3. Replace i4000.

E09009 Z motor opto missing

1. Check connections:

* J4002, J1011, J1039

If fail (open) => replace emergency
stop with cable

* J1011, J1039

If fail (open) => replace column cable
extension

2. Replace opto fork

3. Replace i4000.

E09010 Back panel board missing

1. Check connections:

* J4013, J4101

If fail (open) => replace back panel
cable

2. Replace i4100

3. Replace i4000.

E09011 Pivot opto missing

1. Check connections:

* J3005, J1026

If fail (open) => replace pivot sensor
movement cable

2. Replace opto fork

3. Replace i3000.

E09012 Linear opto missing

1. Check connections:

* J3004, J1025

If fail (open) => replace linear sensor
cable

2. Replace opto fork

3. Replace i3000.

E09013 Rotator opto missing

1. Check connections:

* J2001, J1027

If fail (open) => replace linear sensor
cable

2. Replace opto fork

3. Replace i2000.

66 ORTHOPANTOMOGRAPH™ OP 3D

7 Troubleshooting

Error code Problem Solution

E09014 Coll up opto missing

1. Check connections:

* J2005, J1034

If fail (open) => replace collimator
motors optos cable

* J1034, J1031

If fail (open) => replace collimator

2. Replace i2000.

E09015 Coll right opto missing

1. Check connections:

* J2005, J1036

If fail (open) => replace collimator
motors optos cable

* J1036, J1033

If fail (open) => replace collimator

2. Replace i2000.

E09016 Coll left opto missing

1. Check connections:

* J2005, J1035

If fail (open) => replace collimator
motors optos cable

* J1035, J1032

If fail (open) => replace collimator

2. Replace i2000.

E09017 Resistive sensor pivot missing

1. Check that the wiper is pressing
mechanically onto the surface of an
resistive position sensor.

If fail => replace wiper, spring and
body

2. Check connections:

* J3005, J1018

If fail (open) => replace pivot sensor
movement cable

3. Replace the resistive position
sensor

4. Replace i3000.

E09018 Resistive sensor linear missing

1. Check that the wiper is pressing
mechanically onto the surface of an
resistive position sensor.

If fail => replace linear wiper
assembly

2. Check connections:

* J3004, J1017

ORTHOPANTOMOGRAPH™ OP 3D 67

7 Troubleshooting

Error code Problem Solution

If fail (open) => replace linear sensor
cable

3. Replace the resistive position
sensor

4. Replace i3000.

E09019 Resistive sensor rotator missing

1. Check that the wiper is pressing
mechanically onto the surface of an
resistive angle sensor.

If fail => replace wiper and spring

• Check connections:

2. Check connections:

* J2001, J1013

If fail (open) => replace rotating
sensor cable

3. Replace the resistive angle sensor

4. Replace i2000.

E09020 Stepper thermal warning

Let the device cool down.

E09021 Stepper thermal shutdown

1.1 For pivot, linear:

Replace i3000

1.2 For rotation, sensor swap:

Replace i2000

1.3 For scan motions:

Replace i4000

2.1 For collimator:

- Replace collimator

- Replace i2000

2.2 For laser lift motion:

- Replace horizontal 3D laser
assembly

- Replace i4000.

E09022 Stepper open coil

1 For pivot, linear:

1.1 Check connections:

* J3011, J1015, J1016

If fail (open) => replace linear and
pivot high torque cable

1.2 Replace motor

1.3 Replace i3000

2 For rotation:

2.1 Check connections:

68 ORTHOPANTOMOGRAPH™ OP 3D

7 Troubleshooting

Error code Problem Solution

* J2002, J1012

If fail (open) => replace rotating high
torq mot cable

2.2 Replace motor

2.3 Replace i2000

3 For sensor swap:

3.1 Check connections:

* J2003, J1014

If fail (open) => Replace detector
swap cable

3.2 Replace motor

3.3 Replace i2000

4 For collimator:

4.1 Check connections:

* J2005, J1034, J1035, J1036

If fail (open) => replace collimator
motors optos cable

4.2 Replace collimator

4.3 Replace i2000

5 For laser lift motion:

5.1 Replace horizontal 3D laser
assembly

5.2 Replace i4000.

E09023 Mirror opto missing

1. Check connections:

* J4025, J1023

If fail (open) => replace mirror opto
cable

2. Replace opto fork

3. Replace i4000.

E09024 24V power supply voltage out of

range

Replace i4000.

E09025 24V motor voltage out of range

1.i2000:

1.1 Check fuse F2

If the fuse is blown replace the fuse.

If the fuse blows again => replace
i2000.

1.2 Replace i2000

2. i3000:

2.1. Check fuse F1

If the fuse is blown replace the fuse.

ORTHOPANTOMOGRAPH™ OP 3D 69

7 Troubleshooting

Error code Problem Solution

If the fuse blows again => replace
i3000.

2.2 Replace i3000

E09026

Sensor current too high 1. Remove power supply connection

J2013 from i2000

1.1 Check H9 and H10 LED on i2000
board during preparation (should be
green)

If fail then

=> Replace i2000

2. Check connection: J2013, J0101

If fail then

=> Replace PAN- 3D power cable

3. Replace sensor

E10002 Invalid state shift

1.i2000:

1.1 Check fuse F2. If fuse is blown
then replace the fuse.

If the fuse blows again => replace
i2000

1.2 Replace i2000

E10003 Preheat feedback out of range

1. Re-run THA calibrations

2. Check connections: J4019, J1005,
J7000 (pan-THA)

3. Re-run THA calibrations

4. Replace i4000

5. Re-run THA calibrations

6. Replace pan-THA

7. Re-run THA calibrations

8. Replace main cable and twister
cable assembly

9. Re-run THA calibrations.

E10004 Invalid boost time

Software error. Take logs and boot the
device.

E10005 Invalid kV value

Software error. Take logs and boot the
device.

E10006 Invalid MA value

Software error. Take logs and boot the
device.

E10007 Invalid ma kV value on prepare

Software error. Take logs and boot the
device.

E10202 mA feedback out of range

1. Re-run THA calibrations

70 ORTHOPANTOMOGRAPH™ OP 3D

7 Troubleshooting

Error code Problem Solution

2. Check connections: J4019, J1005,
J7000 (pan-THA)

3. Re-run THA calibrations

4. Replace i4000

5. Re-run THA calibrations

6. Replace pan THA

7. Re-run THA calibrations

8. Replace main cable and twister
cable assembly

9. Re-run THA calibrations.

E10203 kV feedback out of range

1. Re-run THA calibrations

2. Check connections: J4005, J4019,
J1004, J1005, J7000 and J 7002 (pan
THA)

3. Re-run THA calibrations

4. Replace i4000

5. Re-run THA calibrations

6. Replace pan-THA

7. Re-run THA calibrations

8. Replace main cable and twister
cable assembly

9. Re-run THA calibrations.

E10204 Tube fail

1. Re-run THA calibrations

2. Check connections: J4005, J4019,
J1004, J1005, J7000 and J7002 (pan
THA)

3. Re-run THA calibrations

4. Replace i4000

5. Re-run THA calibrations

6. Replace pan THA

7. Re-run THA calibrations

8. Replace main cable and twister
cable assembly

9. Re-run THA calibrations.

E10205 Calibration feedback not

increasing

1. Check connections: J4005, J4019,
J1004, J1005, J7000 and J 7002 (pan
THA)

2. Re-run THA calibrations

3. Replace i4000

4. Re-run THA calibrations

5. Replace pan THA

ORTHOPANTOMOGRAPH™ OP 3D 71

7 Troubleshooting

Error code Problem Solution

6. Re-run THA calibrations

7. Replace main cable and twister
cable assembly

8. Re-run THA calibrations.

E10206 Calibration feedback constant

1. Check connections: J4005, J4019,
J1004, J1005, J7000 and J7002 (pan
THA)

2. Re-run THA calibrations

3. Replace i4000

4. Re-run THA calibrations

5. Replace pan THA

6. Re-run THA calibrations

7. Replace main cable and twister
cable assembly

8. Re-run THA calibrations.

E10207 Calibration feedback not raising

enough

1. Check connections: J4005, J4019,
J1004, J1005, J7000 and J 7002 (pan
THA)

2. Re-run THA calibrations

3. Replace i4000

4. Re-run THA calibrations

5. Replace pan THA

6. Re-run THA calibrations

7. Replace main cable and twister
cable assembly

8. Re-run THA calibrations.

E10208 Calibration invalid pwm

Software error. Take logs and boot the
device.

E10209 Calibration feedback invalid on

scan

1. Check connections: J4005, J4019,
J1004, J1005, J7000 and J7002 (pan
THA)

2. Re-run THA calibrations

3. Replace i4000

4. Re-run THA calibrations

5. Replace pan THA

6. Re-run THA calibrations

7. Replace main cable and twister
cable assembly

8. Re-run THA calibrations.

72 ORTHOPANTOMOGRAPH™ OP 3D

7 Troubleshooting

Error code Problem Solution

E10210 Calibration feedback flat on scan

1. Check connections: J4005, J4019,
J1004, J1005, J7000 and J7002 (pan
THA)

2. Re-run THA calibrations

3. Replace i4000

4. Re-run THA calibrations

5. Replace pan THA

6. Re-run THA calibrations

7. Replace main cable and twister
cable assembly

8. Re-run THA calibrations.

E10211 Program unexpected event

Software error. Take logs and boot the
device.

E10402 Tube fail recovering

Software error. Take logs and boot the
device.

E10403 Calibration Unexpected event

Software error. Take logs and boot the
device.

E11002 Timeout on ack

1. Re-program i2000 board

2. Replace i2000 board.

E11003 Invalid panel mode

Software error. Take logs and boot the
device.

E11004 Unknown event

Software error. Take logs and boot the
device.

E11005 Unknown reply

Software error. Take logs and boot the
device.

E11006 Receive buffer full

Software error. Take logs and boot the
device.

E11202 Too short reply

Software error. Take logs and boot the
device.

E11203 CRC check failed

Software error. Take logs and boot the
device.

E11204 Invalid token count

Software error. Take logs and boot the
device.

E11205 Invalid cropping settings

Software error. Take logs and boot the
device.

E11206 Capturix Failed

Software error. Take logs and boot the
device.

ORTHOPANTOMOGRAPH™ OP 3D 73

7 Troubleshooting

Error code Problem Solution

E12402 Process queue full

Software error. Take logs and boot the
device.

E12403 Parity error on wire

Software error. Take logs and boot the
device.

E12404 Overrun error

Software error. Take logs and boot the
device.

E13002 Error passive

Error source i3000:

1. Check connections:

* J3009, J2010

If fail => replace main cable

2. Replace i2000

3. Replace i3000

Error source, i2000 or i3000:

1. Check connections:

* J4009, J3010

If fail => replace twister cable
assembly

* J3009, J2010

If fail => replace main cable

2. Replace i3000

3. Replace i2000

4. Replace i4000

Error source, i4000:

1. Check connections:

* J4009, J3010

If fail => replace twister cable
assembly

2. Replace i4000

3. Replace i3000.

E13003 Error warning

Error source i3000:

1. Check connections:

* J3009, J2010

If fail => replace main cable

2. Replace i2000

3. Replace i3000

Error source, i2000 or i3000:

1. Check connections:

* J4009, J3010

74 ORTHOPANTOMOGRAPH™ OP 3D

7 Troubleshooting

Error code Problem Solution

If fail => replace twister cable
assembly

* J3009, J2010

If fail => replace main cable

2. Replace i3000

3. Replace i2000

4. Replace i4000

Error source, i4000:

1. Check connections:

* J4009, J3010

If fail => replace twister cable
assembly

2. Replace i4000

3. Replace i3000.

E13004 Bus-off

Error source i3000:

1. Check connections:

* J3009, J2010

If fail => replace main cable

2. Replace i2000

3. Replace i3000

Error source, i2000 or i3000:

1. Check connections:

* J4009, J3010

If fail => replace twister cable
assembly

* J3009, J2010

If fail => replace main cable

2. Replace i3000

3. Replace i2000

4. Replace i4000

Error source, i4000:

1. Check connections:

* J4009, J3010

If fail => replace twister cable
assembly

2. Replace i4000

3. Replace i3000.

E13005 Stuff error

Error source i3000:

1. Check connections:

ORTHOPANTOMOGRAPH™ OP 3D 75

7 Troubleshooting

Error code Problem Solution

* J3009, J2010

If fail => replace main cable

2. Replace i2000

3. Replace i3000

Error source, i2000 or i3000:

1. Check connections:

* J4009, J3010

If fail => replace twister cable
assembly

* J3009, J2010

If fail => replace main cable

2. Replace i3000

3. Replace i2000

4. Replace i4000

Error source, i4000:

1. Check connections:

* J4009, J3010

If fail => replace twister cable
assembly

2. Replace i4000

3. Replace i3000.

E13006 Form error

Error source i3000:

1. Check connections:

* J3009, J2010

If fail => replace main cable

2. Replace i2000

3. Replace i3000

Error source, i2000 or i3000:

1. Check connections:

* J4009, J3010

If fail => replace twister cable
assembly

* J3009, J2010

If fail => replace main cable

2. Replace i3000

3. Replace i2000

4. Replace i4000

Error source, i4000:

1. Check connections:

* J4009, J3010

76 ORTHOPANTOMOGRAPH™ OP 3D

7 Troubleshooting

Error code Problem Solution

If fail => replace twister cable
assembly

2. Replace i4000

3. Replace i3000.

E13007 Ack error

Error source i3000:

1. Check connections:

* J3009, J2010

If fail => replace main cable

2. Replace i2000

3. Replace i3000

Error source, i2000 or i3000:

1. Check connections:

* J4009, J3010

If fail => replace twister cable
assembly

* J3009, J2010

If fail => replace main cable

2. Replace i3000

3. Replace i2000

4. Replace i4000

Error source, i4000:

1. Check connections:

* J4009, J3010

If fail => replace twister cable
assembly

2. Replace i4000

3. Replace i3000.

E13008 Bit recessive

Error source i3000:

1. Check connections:

* J3009, J2010

If fail => replace main cable

2. Replace i2000

3. Replace i3000

Error source, i2000 or i3000:

1. Check connections:

* J4009, J3010

If fail => replace twister cable
assembly

* J3009, J2010

ORTHOPANTOMOGRAPH™ OP 3D 77

7 Troubleshooting

Error code Problem Solution

If fail => replace main cable

2. Replace i3000

3. Replace i2000

4. Replace i4000

Error source, i4000:

1. Check connections:

* J4009, J3010

If fail => replace twister cable
assembly

2. Replace i4000

3. Replace i3000.

E13009 LEC dominant

Error source i3000:

1. Check connections:

* J3009, J2010

If fail => replace main cable

2. Replace i2000

3. Replace i3000

Error source, i2000 or i3000:

1. Check connections:

* J4009, J3010

If fail => replace twister cable
assembly

* J3009, J2010

If fail => replace main cable

2. Replace i3000

3. Replace i2000

4. Replace i4000

Error source, i4000:

1. Check connections:

* J4009, J3010

If fail => replace twister cable
assembly

2. Replace i4000

3. Replace i3000.

E13010 LEC transfer error

Error source i3000:

1. Check connections:

* J3009, J2010

If fail => replace main cable

2. Replace i2000

78 ORTHOPANTOMOGRAPH™ OP 3D

7 Troubleshooting

Error code Problem Solution

3. Replace i3000

Error source, i2000 or i3000:

1. Check connections:

* J4009, J3010

If fail => replace twister cable
assembly

* J3009, J2010

If fail => replace main cable

2. Replace i3000

3. Replace i2000

4. Replace i4000

Error source, i4000:

1. Check connections:

* J4009, J3010

If fail => replace twister cable
assembly

2. Replace i4000

3. Replace i3000.

E13011 FIFO0 overrun

Software error. Take logs and boot the
device.

E13012 FIFO1 overrun

Software error. Take logs and boot the
device.

E13013 Unkown status

Software error. Take logs and boot the
device.

E14002 Handle locked

Software error. Take logs and boot the
device.

E14003 Diag listener failed

Software error. Take logs and boot the
device.

E14402 HAL error callback

Software error. Take logs and boot the
device.

E14403 Operation read failed

Software error. Take logs and boot the
device.

E14404 Operation write failed

Software error. Take logs and boot the
device.

E15002 Flash read failed

Software error. Take logs and boot the
device.

E15003 Flash data verify failed

Software error. Take logs and boot the
device.

ORTHOPANTOMOGRAPH™ OP 3D 79

7 Troubleshooting

Error code Problem Solution

E18202 Wrong state

Software error. Take logs and boot the
device.

E18204 Drive aborted timeout

Software error. Take logs and boot the
device.

E18205 Opto not found

1. Check connections:

* J4002, J1011, J1039

If fail (open) => replace emergency
stop with cable

* J1011, J1039

If fail (open) => replace cable column
cable extension

2. Replace opto fork

3. Replace i4000.

E18206 No pulses

1. Check connections:

* J1037, J4002

If fail => Replace column cable
extension

2. Replace i4000

3. Replace column.

E18402 Overheat

Let the device cool down.

E18404 Proximity disabled or no pulses

Software error. Take logs and boot the
device.

E18405 Drive aborted button

Software error. Take logs and boot the
device.

E19002 Self-calibration failed

1. Check that there are no objects on
the UI panel.

If fail => remove object

2. Replace the upper cover of the
lower shelf (contains the UI panel
module).

E19003 Invalid state shift

Software error. Take logs and boot the
device.

E19004 Self-diagnostic failed

1. Check connections:

* J4007, J6001

If fail => replace user interface cable

2. Replace the upper cover of the
lower shelf (contains the UI panel
module)

3. Replace i4000.

80 ORTHOPANTOMOGRAPH™ OP 3D

7 Troubleshooting

Error code Problem Solution

E19005 Bus failing

1. Check connections:

* J4007, J6001

If fail => replace user interface cable

2. Replace the upper cover of the
lower shelf (contains the UI panel
module)

3. Replace i4000.

E19402 ESD error ref

Software error. Take logs and boot the
device.

E19403 ESD error signal

Software error. Take logs and boot the
device.

E19404 ESD error proximity

Software error. Take logs and boot the
device.

E19405 ESD error bus

Software error. Take logs and boot the
device.

E19406 Slider disabled too large change

Software error. Take logs and boot the
device.

E19407 Slider disabled all channels

active

Software error. Take logs and boot the
device.

E19408 Proximity active after reset

1. Check that there are no objects on
the UI panel.

Remove any objects.

2. Restart the device.

If error still exists => Replace
the upper cover of the lower shelf
(contains the UI panel module with
i6000).

E19409 Slider disabled proximity active

1. Check that there are no objects on
the UI panel.

Remove any objects.

2. Restart the device.

If error still exist => Replace the
upper cover of the lower shelf
(contains the UI panel module with
i6000).

Pivot
movement
errors
E21xxx:

E21002 Route - waypoints on invalid

state

Software error. Take logs and boot the
device.

ORTHOPANTOMOGRAPH™ OP 3D 81

7 Troubleshooting

Error code Problem Solution

E21202 Goto Fixed - no opto found

1. Check connections:

* J3005, J1026

If fail (open) => replace cable pivot
sensor movement cable

2. Replace opto fork

3. Replace opto ring if any of the
teeth are broken

4. Replace i3000.

E21203 Calib ABS - opto hit invalid ADC

value

See E09017 Resistive sensor missing.

E21204 Calib ABS - opto hit ADC value

change too small

See E09017 Resistive sensor missing.

E21205 Calib ABS - opto hit too early

See E09017 Resistive sensor missing.

E21206 Calib ABS verify - too large error

See E09017 Resistive sensor missing.

E21207 Route - no valid route found

Software error. Take logs and boot the
device.

E21208 Goto ADC - Invalid start position

Software error. Take logs and boot the
device.

E21209 Goto ADC - Opto hit too fast

See E26203 Goto ADC -Opto hit too
fast.

E21210 Goto ADC - Opto edge missing

See E26204.

See E26205.

E21211 Goto ADC - Edges end not found

1. Check the location of the resistive
position sensor.

If fail => replace sensor and
reposition it.

E21212 Goto ADC - Adc value not

changing

See E09017.

E21213 Goto ADC - Adc value changing

to wrong direction

1. Check connections:

* J2002, J1012

If fail => replace rotating high torq
motor cable

* J2001, J1013

If fail => replace rotating sensor
cable.

E22002 Route - waypoints on invalid

state

Software error. Take logs and boot the
device.

E22202 Goto Fixed - no opto found

1. Check connections:

* J3004, J1025

82 ORTHOPANTOMOGRAPH™ OP 3D

7 Troubleshooting

Error code Problem Solution

If fail (open) => Replace linear
sensor cable

2. Replace opto fork

3. Replace opto comb if any of teeth
are broken.

4. Replace i3000.

E22203 Calib ABS - opto hit invalid ADC

value

See E09018

E22204 Calib ABS - opto hit ADC value

change too small

See E09018

E22205 Calib ABS - opto hit too early

See E09018

E22206 Calib ABS verify - too large error

See E09018

E22207 Route - no valid route found

Software error. Take logs and boot the
device.

E22208 Goto ADC - Invalid start position

Software error. Take logs and boot the
device.

E22209 Goto ADC - Opto hit too fast

See E27203

E22210 Goto ADC - Opto edge missing

See E27204

See E27205

E22211 Goto ADC - Edges end not found

1. Check the location of the resistive
position sensor.

If fail => Replace sensor and
reposition it.

E22212 Goto ADC - Adc value not

changing

See E09018

E22213 Goto ADC - Adc value changing

to wrong direction

1. Check connections:

* J3011, J1015

If fail => Replace linear and pivot
high torq cable

* J3005, J1018

If fail => Replace linear sensor cable.

Rotation
movement
errors
E23xxx:

E23002 Route - waypoints on invalid

state

Software error. Take logs and boot the
device.

E23202 Goto Fixed - no opto found

1. Check connections:

* J2001, J1027

ORTHOPANTOMOGRAPH™ OP 3D 83

7 Troubleshooting

Error code Problem Solution

If fail (open) => Replace rotating
sensor cable

2. Replace opto fork

3. Replace belt wheel if any of teeth
are broken

4. Replace i2000.

E23203 Calib ABS - opto hit invalid ADC

value

See E09019

E23204 Calib ABS - opto hit ADC value

change too small

See E09019

E23205 Calib ABS - opto hit too early

See E09019

E23206 Calib ABS verify - too large error

See E09019

E23207 Route - no valid route found

Software error. Take logs and boot the
device.

E23208 Goto ADC - Invalid start position

Software error. Take logs and boot the
device.

E23209 Goto ADC - Opto hit too fast

See E28203

E23210 Goto ADC - Opto edge missing

See E28204

See E28205

E23211 Goto ADC - Edges end not found

1. Check the location of the resistive
position sensor.

If fail => Replace sensor and
reposition it.

E23212 Goto ADC - Adc value not

changing

See E09019

E23213 Goto ADC - Adc value changing

to wrong direction

1. Check connections:

* J2002, J1012

If fail => Replace rotating high torq
motor cable

* J2001, J1013

If fail => Replace rotating sensor
cable.

E26202 Position fail

1. Pushed/blocked externally.

2. See additional errors:

* E09011 Opto missing

* E09017 Resistive sensor missing

* E09020 Stepper thermal warning

* E09021 Stepper thermal shutdown

* E09022 Stepper open coil.

84 ORTHOPANTOMOGRAPH™ OP 3D

7 Troubleshooting

Error code Problem Solution

E26203 Unexpected opto hit

1. Actuator pushed externally.

2. See additional errors:

* E09011 Opto missing

* E09017 Resistive sensor missing.

E26204 Missed opto

1. Motion blocked externally.

2. See additional errors:

* E09011 Opto missing

* E09020 Stepper thermal warning

* E09021 Stepper thermal shutdown

* E09022 Stepper open coil.

E26205 Calibration missing edges

1. Motion blocked externally.

2. See additional errors:

* E09011 Opto missing

* E09020 Stepper thermal warning

* E09021 Stepper thermal shutdown

* E09022 Stepper open coil.

E26206 Calibration extra edges

1. Actuator pushed externally.

2. See additional errors:

* E09011 Opto missing

* E09017 Resistive sensor missing.

E26207 Calibration invalid edge

Software error. Take logs and boot the
device.

E26402 Position guard failed

Unintended angle change of the upper
shelf.

E26403 Timeout

Software error. Take logs and boot the
device.

E27202 Position fail

1. Pushed/blocked externally.

2. See additional errors:

* E09012 Opto missing

* E09018 Resistive sensor missing

* E09020 Stepper thermal warning

* E09021 Stepper thermal shutdown

* E09022 Stepper open coil.

E27203 Unexpected opto hit

1. Actuator pushed externally.

2. See additional errors:

* E09012 Opto missing

ORTHOPANTOMOGRAPH™ OP 3D 85

7 Troubleshooting

Error code Problem Solution

* E09018 Resistive sensor missing.

E27204 Missed opto

1. Motion blocked externally.

2. See additional errors:

* E09012 Opto missing

* E09020 Stepper thermal warning

* E09021 Stepper thermal shutdown

* E09022 Stepper open coil.

E27205 Calibration missing edges

1. Motion blocked externally.

2. See additional errors:

* E09012 Opto missing

* E09020 Stepper thermal warning

* E09021 Stepper thermal shutdown

* E09022 Stepper open coil.

E27206 Calibration extra edges

1. Actuator pushed externally.

2. See additional errors:

* E09012 Opto missing

* E09018 Resistive sensor missing

E27207 Calibration invalid edge

Software error. Take logs and boot the
device.

E27402 Position guard failed

Unintended linear position change of
the rotating unit.

E27403 Timeout

Software error. Take logs and boot the
device.

E28202 Position fail

1. Pushed/blocked externally.

2. See additional errors:

* E09013 Opto missing

* E09019 Resistive sensor missing

* E09020 Stepper thermal warning

* E09021 Stepper thermal shutdown

* E09022 Stepper open coil.

E28203 Unexpected opto hit

1. Actuator pushed externally.

2. See additional errors:

* E09013 Opto missing

* E09019 Resistive sensor missing.

E28204 Missed opto

1. Motion blocked externally.

2. See additional errors:

86 ORTHOPANTOMOGRAPH™ OP 3D

7 Troubleshooting

Error code Problem Solution

* E09013 Opto missing

* E09020 Stepper thermal warning

* E09021 Stepper thermal shutdown

* E09022 Stepper open coil.

E28205 Calibration missing edges

1. Motion blocked externally.

2. See additional errors:

* E09013 Opto missing

* E09020 Stepper thermal warning

* E09021 Stepper thermal shutdown

* E09022 Stepper open coil.

E28206 Calibration extra edges

1. Actuator pushed externally.

2. See additional errors:

* E09013 Opto missing

* E09019 Resistive sensor missing.

E28207 Calibration invalid edge

Software error. Take logs and boot the
device.

E28402 Position guard failed

Unintended rotation of the rotating
unit.

E28403 Timeout

Software error. Take logs and boot the
device.

E31202 Unexpected event

Software error. Take logs and boot the
device.

E31203 Invalid target

Software error. Take logs and boot the
device.

E31204 Unexpected opto hit

Replace horizontal 3D laser assembly.

E31205 Edge to home opto not found

See E09006.

See E31204

See E09020

See E09021

See E09022.

E31206 Motor driving error

See E09020

See E09021

See E09022.

E32202 Unexpected event

Software error. Take logs and boot the
device.

ORTHOPANTOMOGRAPH™ OP 3D 87

7 Troubleshooting

Error code Problem Solution

E32203 Invalid target

Software error. Take logs and boot the
device.

E32204 Unexpected opto hit

Replace collimator assembly.

E32205 Edge to home opto not found

See E09006

See E31204

See E09020

See E09021

See E09022.

E32206 Motor driving error

See E09020

See E09021

See E09022.

E33202 Unexpected event

Software error. Take logs and boot the
device.

E33203 Invalid target

Software error. Take logs and boot the
device.

E33204 Unexpected opto hit

Replace collimator assembly

E33205 Edge to home opto not found

See E09006

See E31204

See E09020

See E09021

See E09022.

E33206 Motor driving error

See E09020

See E09021

See E09022.

E34202 Unexpected event

Software error. Take logs and boot the
device.

E34203 Invalid target

Software error. Take logs and boot the
device.

E34204 Unexpected opto hit

Replace collimator assembly.

E34205 Edge to home opto not found

See E09006

See E31204

See E09020

See E09021

See E09022.

E34206 Motor driving error

See E09020

88 ORTHOPANTOMOGRAPH™ OP 3D

7 Troubleshooting

Error code Problem Solution

See E09021

See E09022.

E50002 Transmit error

Software error. Take logs and boot the
device.

E50003 Error callback

Software error. Take logs and boot the
device.

E51002 Init handle

Software error. Take logs and boot the
device.

E51003 Init channel

Software error. Take logs and boot the
device.

E51004 Init config

Software error. Take logs and boot the
device.

E51005 Init start ch1

Software error. Take logs and boot the
device.

E51006 Init start ch2

Software error. Take logs and boot the
device.

E51007 Set value

Software error. Take logs and boot the
device.

E52002 Too high frequency

Software error. Take logs and boot the
device.

E52003 Error callback

Software error. Take logs and boot the
device.

E52004 Too large pos diff

Software error. Take logs and boot the
device.

E53002 Invalid channel

Software error. Take logs and boot the
device.

E53003 Timer init

Software error. Take logs and boot the
device.

E53004 Timer start

Software error. Take logs and boot the
device.

E54002 Program not implemented

Software error. Take logs and boot the
device.

E54003 Transfer from wrong event

Software error. Take logs and boot the
device.

E54004 Transfer from wrong program

Software error. Take logs and boot the
device.

E54005 Event queue full

Software error. Take logs and boot the
device.

ORTHOPANTOMOGRAPH™ OP 3D 89

7 Troubleshooting

Error code Problem Solution

E54203 Event timeout

Software error. Take logs and boot the
device.

E54204 Button up during exposure

Software error. Take logs and boot the
device.

E54205 Run cannot lock settings

Software error. Take logs and boot the
device.

E54206 Z calibration without homing

Software error. Take logs and boot the
device.

E54402 Button up during start

Software error. Take logs and boot the
device.

E54403 Unhandled event

Software error. Take logs and boot the
device.

E55002 Workspace locked

Software error. Take logs and boot the
device.

E55003 Invalid state

Software error. Take logs and boot the
device.

E55004 Locked

Software error. Take logs and boot the
device.

E56002 Invalid channel

Software error. Take logs and boot the
device.

E56003 Timer init

Software error. Take logs and boot the
device.

E56004 Timer start

Software error. Take logs and boot the
device.

E57002 Failed to send message

Error source i3000:

1. Check connections:

* J3009, J2010

If fail => replace main cable

2. Replace i2000

3. Replace i3000

Error source, i2000 or i3000:

1. Check connections:

* J4009, J3010

If fail => replace twister cable
assembly

* J3009, J2010

If fail => replace main cable

2. Replace i3000

90 ORTHOPANTOMOGRAPH™ OP 3D

7 Troubleshooting

Error code Problem Solution

3. Replace i2000

4. Replace i4000

Error source, i4000:

1. Check connections:

* J4009, J3010

If fail => replace twister cable

2. Replace i4000

3. Replace i3000.

E57003 Received message with no

service registered

Software error. Take logs and boot the
device.

E57004 Isr invalid service

Software error. Take logs and boot the
device.

E57005 Isr frame queue full

Software error. Take logs and boot the
device.

E57006 Isr interupt enabled failed

Software error. Take logs and boot the
device.

E57007 Buffer full force reboot

Software error. Take logs and boot the
device.

E57202 ACK timeout

Error source i3000:

1. Check connections:

* J3009, J2010

If fail => replace the main cable

2. Replace i2000

3. Replace i3000

Error source i2000 or i3000:

1. Check connections:

* J4009, J3010

If fail => replace the twister cable

* J3009, J2010

If fail => replace the main cable

2. Replace i3000

3. Replace i2000

4. Replace i4000

Error source i4000:

1. Check connections:

* J4009, J3010

If fail => replace the twister cable

2. Replace i4000

ORTHOPANTOMOGRAPH™ OP 3D 91

7 Troubleshooting

Error code Problem Solution

3. Replace i3000.

E57203 ACK timeout dropped

Error source i3000:

1. Check connections:

* J3009, J2010

If fail => replace the main cable.

2. Replace i2000

3. Replace i3000

Error source i2000 or i3000:

1. Check connections:

* J4009, J3010

If fail => replace the twister cable.

* J3009, J2010

If fail => replace the main cable.

2. Replace i3000

3. Replace i2000

4. Replace i4000

Error source i4000:

1. Check connections:

* J4009, J3010

If fail => replace the twister cable.

2. Replace i4000

3. Replace i3000.

E57204 Invalid sender

Software error. Take logs and boot the
device.

E57205 New before end

Error source i3000:

1. Check connections:

* J3009, J2010

If fail => replace the main cable.

2. Replace i2000

3. Replace i3000

Error source i2000 or i3000:

1. Check connections:

* J4009, J3010

If fail => replace the twister cable.

* J3009, J2010

If fail => replace the main cable

2. Replace i3000

3. Replace i2000

92 ORTHOPANTOMOGRAPH™ OP 3D

7 Troubleshooting

Error code Problem Solution

4. Replace i4000

Error source i4000:

1. Check connections:

* J4009, J3010

If fail => replace the twister cable.

2. Replace i4000

3. Replace i3000.

E57206 Mixed messages

Software error. Take logs and boot the
device.

E57207 Eof

Error source i3000:

1. Check connections:

* J3009, J2010

If fail => replace the main cable.

2. Replace i2000

3. Replace i3000

Error source i2000 or i3000:

1. Check connections:

* J4009, J3010

If fail => replace the twister cable.

* J3009, J2010

If fail => replace the main cable.

2. Replace i3000

3. Replace i2000

4. Replace i4000

Error source i4000:

1. Check connections:

* J4009, J3010

If fail => replace the twister cable.

2. Replace i4000

3. Replace i3000.

E57208 Order

Software error. Take logs and boot the
device.

E57402 Cannot re enable receiving

Software error. Take logs and boot the
device.

E57403 Extra ack

Software error. Take logs and boot the
device.

E57404 Invalid ack

Error source i3000:

1. Check connections:

ORTHOPANTOMOGRAPH™ OP 3D 93

7 Troubleshooting

Error code Problem Solution

* J3009, J2010

If fail => replace the main cable.

2. Replace i2000

3. Replace i3000

Error source i2000 or i3000:

1. Check connections:

* J4009, J3010

If fail => replace the twister cable.

* J3009, J2010

If fail => replace the main cable.

2. Replace i3000

3. Replace i2000

4. Replace i4000

Error source i4000:

1. Check connections:

* J4009, J3010

If fail => replace the twister cable.

2. Replace i4000

3. Replace i3000.

E57405 Failed to send message retry

Software error. Take logs and boot the
device.

E58002 Cannot get workspace

Software error. Take logs and boot the
device.

E58003 Cannot write flash

Software error. Take logs and boot the
device.

E58004 Rebooting while receiving

Software error. Take logs and boot the
device.

E58005 Timeout on receive

Software error. Take logs and boot the
device.

E59002 Start without prepared

Software error. Take logs and boot the
device.

E59003 Set when not idle

Software error. Take logs and boot the
device.

E59004 Trajectory function jammed.

Queue empty.

Software error. Take logs and boot the
device.

E59005 Trajectory function internal error

Software error. Take logs and boot the
device.

94 ORTHOPANTOMOGRAPH™ OP 3D

7 Troubleshooting

Error code Problem Solution

E59202 Bigmotor check failed

Software error. Take logs and boot the
device.

E59402 Abort from intercom

Software error. Take logs and boot the
device.

E60202 Receiver queue full

Software error. Take logs and boot the
device.

E61402 Task queue full

Software error. Take logs and boot the
device.

E61403 Debug print queue full

Software error. Take logs and boot the
device.

E61404 Debug print skipped canbuffer

high

Software error. Take logs and boot the
device.

E62002 OK

Software error. Take logs and boot the
device.

E62003 NULL POINTER

Software error. Take logs and boot the
device.

E62004 DATA NOT AVAILABLE

Software error. Take logs and boot the
device.

E62005 DATA TX FAILED

Software error. Take logs and boot the
device.

E62006 DATA TX BUFFERS FULL

Software error. Take logs and boot the
device.

E62007 UNKNOWN MCU MESSAGE

Software error. Take logs and boot the
device.

E62008 BAD MCU COMMAND LENGTH

Software error. Take logs and boot the
device.

E62009 BAD MCU COMMAND ARGS

Software error. Take logs and boot the
device.

E62010 GRABBER_NOT_PREPARED Software error. Take logs and boot the

device.

E62011 GRABBER IRQ INIT FAILED

Software error. Take logs and boot the
device.

E62012 BAD MCU MESSAGE CRC

Software error. Take logs and boot the
device.

E62013 GRABBER NOT IDLE

Software error. Take logs and boot the
device.

E62014 UNKNOWN UART

Software error. Take logs and boot the
device.

ORTHOPANTOMOGRAPH™ OP 3D 95

7 Troubleshooting

Error code Problem Solution

E62015 UART IRQ REGISTER FAILED

Software error. Take logs and boot the
device.

E62016 PANEL UART TIMEOUT

Software error. Take logs and boot the
device.

E62017 PANEL UART TOO LONG MSG

Software error. Take logs and boot the
device.

E62018 READING PANEL MODEL NAME

Software error. Take logs and boot the
device.

E62019 FRAME COUNT MISMATCH

1. Check panel power during
preparation (M2M: )

* PC15_PG_PANEL_PSU_INPUT

* PANEL_CURRENT

If fail:

=> re-program i2000

=> replace i2000

2. Check LED on sensor during
preparation (must be first orange and
then turn green)

If fail:

=> Check connections J2013, J0601

=> Replace PAN 3D cable power
213859

=> Replace the sensor

3. Check connections: J2015, J0301
(data cable)

=> replace data cable PAN 3D or data
cable PAN 3D combo

4. re-program i2000

5. Replace i2000.

E62020 PANEL ERROR

1. Check H9 and H10 LED on i2000
board during preparation (should be
green).

If fail => replace i2000

2. Check connection J2013 on i2000
and J0101 on PAN/3D COMBO sensor
side.

If fail => replace PAN- 3D power
cable

3. Check connection J2015 on i2000
and PAN/3D COMBO sensor side
connection.

If fail => replace data cable PAN 3D

96 ORTHOPANTOMOGRAPH™ OP 3D

7 Troubleshooting

Error code Problem Solution

4. Replace the sensor.

E62021 UNEXPECTED PANEL BOOT

1. Check H9 and H10 LED on i2000
board during preparation (should be
green).

If fail => replace i2000

2. Check connection J2013 on i2000
and J0101 on PAN/3D COMBO sensor
side.

If fail => replace cable PAN 3D power
213859

3. Check connection J2015 on i2000
and PAN/3D COMBO sensor side
connection.

If fail => replace data cable PAN 3D

4. Replace sensor.

E62022 PANEL ROI SETUP ERROR

1. Check connection J2015 on i2000
and PAN/3D COMBO sensor side
connection.

If fail => replace data cable PAN 3D

2. Replace sensor.

E62023 FRONT BUFFER FAILED

1. Re-program i2000

If fail => replace i2000.

E62024 MEMORY READ FAILED

1. Re-program i2000

If fail => replace i2000.

E63002 Initialization failed.

1. Restart the device.

If still fails => replace i4000.

E63003 Communication failed

1. Restart the device.

If still fails => replace i4000.

E63402 Invalid Adc Value

1. Mains voltage dropped under
specified value on the wall socket.

2. Restart the device.

If still fails and mains voltage is in
limits => replace i4000.

E63403 Poweroff detected

1. If normal device power down =>
N/A

2. Restart the device.

If still fails and mains voltage is
in limits => check i4100 and its
connections.

if fail => replace i4100

=> check i4000 and its connections.

ORTHOPANTOMOGRAPH™ OP 3D 97

7 Troubleshooting

Error code Problem Solution

if fail => Replace i4000.

E64002 Init failed

Software error. Take logs and boot the
device.

E64003 Start failed

Software error. Take logs and boot the
device.

E64202 Control loop too slow

Software error. Take logs and boot the
device.

E64203 Watchdog fail

Software error. Take logs and boot the
device.

E90002 No error

Software error. Take logs and boot the
device.

E90003 Invalid command

Software error. Take logs and boot the
device.

E90004 Invalid arguments

Software error. Take logs and boot the
device.

E90005 Resource not available

Software error. Take logs and boot the
device.

E90006 Error while executing

Software error. Take logs and boot the
device.

E91202

Network speed too low 1. Check the Ethernet link partner

(MWS) switch or PC settings support
Gigabit Ethernet.

2. Check that the Ethernet cabling is
CAT5e or CAT6.

3. Replace i3000.

E92202 Phy register write error 1. Restart the device.

If fail => replace i2000.

E99602 Debug point 0

Software error. Take logs and boot the
device.

E99603 Debug point 1

Software error. Take logs and boot the
device.

E99604 Debug point 2

Software error. Take logs and boot the
device.

E99605 Debug point 3

Software error. Take logs and boot the
device.

E99606 Debug point 4

Software error. Take logs and boot the
device.

98 ORTHOPANTOMOGRAPH™ OP 3D

7 Troubleshooting

Error code Problem Solution

E99607 Debug point 5

Software error. Take logs and boot the
device.

E99608 Debug point 6

Software error. Take logs and boot the
device.

E99609 Debug point 7

Software error. Take logs and boot the
device.

E99610 Debug point 8

Software error. Take logs and boot the
device.

E99611 Debug point 9

Software error. Take logs and boot the
device.

ORTHOPANTOMOGRAPH™ OP 3D 99

8 Part replacement instructions

8 Part replacement instructions

8.1 Before replacing parts

CAUTION! Circuit boards i2000, i3000 and i4000 can be replaced individually
only! Refer to the error code to find out the faulty board. Do not replace two or
more of these boards at the same time.

NOTICE! Follow the troubleshooting procedures in the List of error codes. After
you have replaced one circuit board, switch the power back on and check if the
error has been solved. If not, proceed with the troubleshooting.

8.2 Removing the covers

8.2.1 Disconnecting power supply

WARNING! Disconnect the device from the main power supply before replacing
circuit boards or other electrical components.

To disconnect the power supply do as follows:

1. Disconnect the plug from the device.

2. Disconnect the external warning light (if installed) from connector J4105.

CAUTION! Disconnect the power feed to the warning light.

8.2.2 Removing upper shelf covers

CAUTION! Disconnect the device from the main power supply before you remove
the covers.

NOTICE! Be careful not to damage the covers when removing them. Avoid
excessive use of power.

Required tools: Allen key 3mm

1. Remove the two screws from top of the upper shelf.

2. Turn the rotating unit so that you can access the underside of the main support.

100 ORTHOPANTOMOGRAPH™ OP 3D