KaVo MASTERsurg, EXPERTsurg Service Manual

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Helpdesk Tool

KaVo MASTER- and EXPERTsurg

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Please select your device on the pictures

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Overview MASTERsurg: Please select one category

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Overview: 1. Instrument / 2. Motor / 3. Motor Cable

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2.

3.

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Troubleshooting foot control: Please select one category

Please select one of the defects listed below:

• Wireless-foot control MASTERsurg does not respond / no connection

• Motor runs slowly without pressing the foot control

• Foot control is broken / missing parts

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Wireless-foot control MASTERsurg does not respond / no connection

Please review the following points in their order!

1. Establish a connection between foot control and MASTERsurg

2. Replace the batteries of the foot control

3. Please check whether the magnetic pin is present in the foot control

4. Please do not select point 4 until you have checked the options above

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Establish a connection between foot control and MASTERsurg

The wireless foot control can be connected in three steps:

1. Touch the symbol to start the connection process

2. Press and hold down the speed button on the wireless foot control for at least 1 second

3. Release the speed button and then press both the left and the right button of the wireless foot control concurrently until the confirmation
of connection "Successfully connected to wireless foot control" is displayed. This process can take up to 15 seconds

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Replace the batteries of the foot control

▶ Pull the clip out of the wireless foot control

▶ On the other side of the wireless foot

control, press down the snap-in lug ①

of the speed button ② and take the

speed button ② off the wireless foot
control

▶ Pull the button bar ① including the pump
button, program button, and motor direction
button slightly upwards and take it off the
wireless foot control

▶ Turn the lid to the left and take it off

▶ Take out 3 alkaline type AA/ LR6 batteries

and disposed them properly, if applicable

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Magnetic pin recognition of the foot pedal

▶ Pull the clip out of the wireless foot control

▶ On the other side of the wireless foot

control, press down the snap-in lug ①
of the speed button ② and take the

speed button ② off the wireless foot

control

You should see a glued magnet on the
bottom of the speed button. If this is

missing, the foot control must be sent
to repair

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Please send your surgery device to repair

Please always send us the following components of the unit (the instruments are not

needed in this case)

1. Motor and motor cable

2. Foot control

3. MASTERsurg device

• On the website: KaVo & Nobel Biocare Surgery Service, you can request a shipping package
with a return note to send your device to KaVo factory repair

• If you need a loan, you can also order it on the website: Kavo & Nobel Biocare Surgery Service

• For any further questions, you can contact the Help and Technical Support ([phone])

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Motor runs slowly without pressing the foot control

The foot control is defective, please send us your device to repair as described below.

Please always send us the following components for the repair (the instruments are

not needed in this case)

1. Motor and motor cable

2. Foot control

3. MASTERsurg or EXPERTsurg device

• On the website: KaVo & Nobel Biocare Surgery Service, you can request a shipping package

with return note to send your device to KaVo factory repair

• If you need a loan, you can also order it on the website: KaVo & Nobel Biocare Surgery Service

• For any further questions, you can contact the Help and Technical Support ([phone])

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Motor cable is defective / how to order a new one

Please select one of the points listed below:

• Defective within the warranty period of 12 months stated by KaVo

• Defective out of warranty period of 12 months stated by KaVo

• How to order a new motor cable

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Defective within the warranty period of 12 months stated by KaVo

Please send the motor cable to the warranty test:

• On the website: KaVo & Nobel Biocare Surgery Service, you can request a shipping package
with a return note to send your device to KaVo factory repair

• If you need a loan, you can also order it on the website: KaVo & Nobel Biocare Surgery Service

• For any further questions, you can contact the Help and Technical Support ([phone])

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